1643 jobs found

Job Description Level 3 Systems Engineer (MSP) Location: Rockville, MD Employment Type: Full-Time Work Arrangement: Onsite / Hybrid (Based on Client Requirements) Industry: Managed IT Services (MSP) Position Overview We are seeking an experienced Level 3 Systems Engineer to join a growing Managed Service Provider (MSP) in Rockville, Maryland. This position is ideal for a highly technical, customer-focused engineer who enjoys solving complex infrastructure challenges, leading technical projects, and serving as an escalation resource for Tier 1 and Tier 2 technicians. The successful candidate will have extensive experience supporting multiple client environments, managing Microsoft cloud and on-premises infrastructure, troubleshooting advanced networking and security issues, and implementing scalable solutions aligned with MSP best practices. This is a hands-on engineering role requiring strong technical ownership, excellent documentation, and the ability to balance escalations, project delivery, and proactive infrastructure improvements. Key Responsibilities Advanced Technical Support & Escalations Serve as the highest-level technical escalation point for complex issues involving servers, networks, cloud platforms, and security infrastructure. Diagnose and resolve advanced technical issues across multiple customer environments. Perform root cause analysis (RCA) for recurring incidents and recommend permanent solutions. Collaborate with service desk technicians Microsoft 365, Azure & Cloud Infrastructure Administer and troubleshoot Microsoft 365, Exchange Online, SharePoint, Teams, and OneDrive. Manage Microsoft Entra ID, Active Directory, Group Policy, DNS, DHCP, and identity synchronization. Deploy and manage Microsoft Intune, Autopilot, Conditional Access, and multifactor authentication. Support Azure infrastructure, including virtual machines, virtual networks, storage, and hybrid connectivity. Plan and execute Microsoft 365 tenant migrations, server migrations, and cloud modernization initiatives. Systems & Virtualization Design, deploy, maintain, and troubleshoot Windows Server environments. Support VMware vSphere/ESXi and Microsoft Hyper-V virtualization platforms. Manage server infrastructure, storage, backup, and disaster recovery solutions. Perform system upgrades, infrastructure migrations, and lifecycle replacements. Implement high-availability, business continuity, and disaster recovery solutions. Networking & Cybersecurity Troubleshoot advanced LAN/WAN, routing, switching, VLAN, VPN, DNS, and firewall issues. Configure and support firewalls from vendors such as Fortinet, SonicWall, Cisco Meraki, and Palo Alto. Support endpoint detection and response (EDR), MFA, email security, and vulnerability remediation. Investigate security incidents and coordinate remediation with internal security teams or MSSP partners. Apply security best practices across Microsoft 365, Azure, endpoints, and network infrastructure. Project Engineering & Client Delivery Lead infrastructure projects from discovery and technical planning through implementation, validation, and documentation. Execute server upgrades, cloud migrations, network deployments, and security improvements. Develop scopes of work, implementation plans, and technical documentation. Communicate project status, technical risks, and recommendations to clients and internal stakeholders. Coordinate project activities to minimize downtime and business disruption. MSP Operations & Documentation Work effectively within PSA, RMM, and documentation platforms such as ConnectWise, Autotask, HaloPSA, Datto RMM, NinjaOne, and IT Glue. Maintain accurate ticket notes, technical documentation, configuration records, and time entries. Follow established service delivery processes, escalation procedures, and SLA requirements. Mentor Tier 1 and Tier 2 engineers and contribute to technical knowledge sharing. Identify recurring service issues and opportunities for automation and operational improvement. Collaborate with Technical Account Managers (TAMs), vCIOs, and service leadership on client technology roadmaps. Required Qualifications 5+ years of hands-on IT infrastructure engineering experience , including significant experience in an MSP or multi-client environment. Demonstrated success resolving complex Tier 3 technical escalations. Advanced administration of Windows Server, Active Directory, Group Policy, DNS, and DHCP. Strong experience with Microsoft 365, Entra ID, Azure, and hybrid cloud environments. Experience administering VMware and/or Hyper-V. Strong understanding of TCP/IP networking, routing, switching, VLANs, VPNs, and firewall technologies. Experience supporting backup, disaster recovery, and cybersecurity solutions. Proven ability to independently plan and execute infrastructure projects. Experience using PSA, RMM, and technical documentation platforms. Strong troubleshooting, customer communication, time management, and documentation skills. Ability to manage competing priorities across multiple customer environments. What Success Looks Like First 30 Days Become familiar with the MSP's technology stack, service delivery processes, and client environments. Begin independently resolving complex technical escalations. Establish effective working relationships with service desk and project teams. First 60 Days Independently manage Tier 3 escalations and assigned infrastructure projects. Identify recurring technical issues and recommend improvements. Contribute to documentation and knowledge transfer. First 90 Days Demonstrate ownership of complex technical issues from diagnosis through resolution. Successfully deliver assigned infrastructure projects. Reduce repeat escalations through root cause analysis and permanent remediation. Become a trusted technical resource for clients and internal engineering teams. Ideal Candidate The ideal candidate is more than an advanced troubleshooter. They are a senior technical problem-solver who takes ownership, thinks proactively, and understands the importance of delivering consistent service across multiple client environments . They are comfortable working directly with clients, mentoring junior engineers, leading technical projects, and balancing immediate service needs with long-term infrastructure reliability. Above all, they understand that success in an MSP requires a combination of technical expertise, accountability, communication, documentation, and customer service .

Job Description L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Program Scheduling Job Code: 47059 Job Location: Cincinnati, OH or Huntsville, AL Job Schedule: 4/10 - Employees work 10 hour days, 4 days a week About L3Harris Technologies: L3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customer's mission-critical needs. The company provides advanced defense and commercial technologies across space, air, land, sea, and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47,000+ employees, with customers in more than 100 countries. L3Harris Fuzing and Ordnance Systems (FOS), a division of L3Harris Technologies, provides precision electronic components, subsystems, and systems for the US government and international allies. FOS, located in eastern Cincinnati, OH, is the established leader in design and manufacturing of fuzes, ignition safety devices, and height of burst sensors for US military weapons systems. We offer competitive benefits, an alternative 4/10 work schedule, and the opportunity to work with a talented and diverse group of professionals focused on warfighter success and safety. What We Do Matters. Job Description: L3Harris Fuzing and Ordnance Systems is seeking an experienced Program Scheduler that must understand project management processes and specialize in translating functional plans into detailed resource-loaded Integrated Master Schedules (IMS). Administers the controls of schedules on development and production contracts, some requiring Earned Value Management. Will work with general supervision within established guidelines and procedures, plans for the orderly completion of objectives on assigned programs. Essential Functions: Develop, baseline, & maintain complex resource-loaded integrated master schedules (IMS) using SOW, WBS, and other program information. Perform regular Critical/Driving Path Analysis, Schedule Risk Analysis, Schedule Health Analysis, Variance metrics, Earned Value Management and other project management techniques to gauge progress and identify performance variances to facilitate focus and intervention on critical areas and identify and resolve critical path and network logic conflicts. Communicate within and outside of own function to gain cooperation on operational processes, practices, and procedures; responsibility for communicating with parties external to the organization (ex: customers, vendors, etc.) when necessary. Contribute to achievement of departmental goals and operating plans with direct impact on the departmental results; make/recommend substantial improvements to systems and processes. Ensure program schedules and resource plans are integrated across company functional groups including finance, engineering, material, manufacturing, and quality. Ensure compliance with internal program procedures and project control system guidelines. Conduct extensive investigation to understand root cause of problems. Span a wide range of difficult and unique issues across the function and/or business area. Work to influence others to accept individual or team's views or practices and changes to concepts, practices, and approaches. Create and present project-level reports, lead presentations, briefings to reflect risk and status to program management and senior management relating to matters of importance to their function or business area (visuals may include Gannts, PERT, Network Diagrams, Summary Schedules, and Milestone Charts, etc.). Attention to detail and focus on quality of product/deliverables. High level of Critical thinking and problem solving. Prior experience working in MS Office (Excel, Word, Outlook, PowerPoint). Qualifications: Bachelor's Degree and a minimum of 6 years of prior relevant experience; Or Graduate Degree and a minimum of 4 years of prior related experience; Or, in lieu of a degree, a minimum of 10 years of prior related program scheduling experience. Preferred Additional Skills: Experience working within complex engineering and/or production environment within Aerospace and Defense Industry. Experience in administration of PWA/MS ProjectOnline/MS ProjectServer and SharePoint. Working knowledge of Planning & Scheduling Excellence Guide (PASEG), EVMS Standard (EIA 748-D), Integrated Product and Process Development (IPPD)/ Engineering Lifecycle Stages & Gates, Integrated Program Management Report (IPMR), Monte Carlo Risk Analysis (Schedule Risk Analysis). EVMS - Earned Value Management Systems. Familiarity with scheduling ad-on tools such as Structured Solutions - SSI tools management, Office Timeline or similar scheduling support software. Ability to work within a team and on their own. Experience in creating and/or maintaining an Integrated Master Schedule (IMS) and any Supporting Schedules on assigned projects/programs. Experience in MS Project, minimum of 3 years of use (will consider P6 experience). L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Job Description Summary The Senior Systems Engineer is Apex's highest-level technical resource - a deeply experienced engineer responsible for designing, scoping, and delivering complex IT infrastructure projects for managed services clients. This role leads project engineering from design through implementation, writes technical scopes, and serves as the senior technical authority across Microsoft, networking, and systems environments. While project work is the primary focus, the Senior Systems Engineer also serves as an escalation resource for the most complex issues the service desk team cannot resolve. Beyond individual technical contributions, this role is expected to mentor and develop the engineers and technicians around them, raising the technical standard of the entire team. Primary Responsibilities Project Engineering & Design Design and engineer complex IT infrastructure solutions tailored to each client's environment, business needs, and risk profile Lead solution design across Microsoft server environments, virtualization (Hyper-V), Microsoft 365, Azure, networking, and security Architect WAN/LAN infrastructure, firewall configurations, VPN and remote access solutions, and network security implementations Evaluate client environments to identify gaps, risks, and opportunities for improvement and translate findings into actionable project designs Ensure all designs are technically sound, scalable, and aligned with Apex's standards and best practices Project Delivery Lead the end-to-end delivery of infrastructure projects from kickoff through completion Design and deploy IT infrastructure solutions including server builds, network deployments, cloud migrations, and system upgrades Collaborate closely with the Project Manager, Account Manager, and vCIO to ensure projects are delivered on time, on scope, and to client expectations Communicate proactively with clients throughout project delivery - keeping them informed of progress, changes, and any issues that arise Coordinate with Network/Systems Engineers and other technical resources on project execution tasks Scope Writing & Technical Documentation Create detailed project scopes that accurately capture client needs, mitigate risks, and define clear deliverables and boundaries Ensure scopes are written with enough specificity to protect Apex and set clear expectations with clients Maintain and create detailed technical documentation in IT Glue for all project work and system configurations Document all client environment changes, configurations, and implementations thoroughly and accurately Escalation Support Serve as the senior technical escalation point for complex issues that exceed the scope of the Network/Systems Engineer Diagnose and resolve advanced technical problems across Microsoft environments, networking, and infrastructure Provide guidance to the service desk team on difficult issues without taking over tickets that should remain at lower tiers Note: escalation support is a secondary function - project engineering is the primary focus of this role Leadership & Mentoring Set the technical standard for Apex's engineering and service desk teams through demonstrated excellence Actively mentor and develop Network/Systems Engineers, Field Technicians, and Service Desk Technicians Share knowledge proactively - through documentation, informal coaching, and formal training Identify skill gaps on the technical team and work with the Engineering Manager and Director of Operations to address them Contribute to the continuous improvement of Apex's technical standards, tools, and processes Ticket Management Log all work accurately and in real time in ConnectWise Work through the assigned ticket queue in priority order Keep ticket notes clear, complete, and useful for anyone who picks up the ticket after you Meet defined response time and resolution SLAs consistently Documentation Adherence Follow all standard operating procedures documented in IT Glue Adhere to Apex's security best practices on every ticket Never bypass documented processes - if a process is unclear or missing, flag it Contribute to documentation improvements when gaps or outdated procedures are identified Customer Service Excellence Keep clients informed of ticket progress and resolution status throughout the support process Communicate professionally and clearly in all client interactions Identify patterns and recurring issues within client environments and flag them to the Service Desk Manager Work collaboratively with dispatchers, service managers, and engineers Represent Apex professionally in every client interaction Required Qualifications 10+ years of IT experience, with significant time spent in systems/network engineering or infrastructure project delivery Deep hands-on expertise with Microsoft server environments including Windows Server, Active Directory, Group Policy, DNS/DHCP, and Hyper-V Strong Microsoft 365 and Azure administration experience - including Exchange Online, Teams, SharePoint, Intune, and Azure AD Advanced networking knowledge - routing, switching, VLANs, VPNs, WAN/LAN architecture, and firewall configuration Experience with enterprise firewall platforms (Fortinet, SonicWall, Meraki, or similar) Demonstrated experience designing and delivering complex infrastructure projects end-to-end Experience writing technical scopes, project plans, or statements of work Strong communication skills - able to present technical recommendations clearly to both technical and executive audiences Experience mentoring or developing junior technical staff Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered Valid driver's license and ability to travel to client sites as needed Preferred Qualifications MSP experience strongly preferred Microsoft certifications: MD-102, AZ-104, AZ-305, MS-700, or equivalent CompTIA Network+, Security+, or similar certifications Experience with backup and disaster recovery platforms (Datto, Veeam, or similar) Familiarity with cybersecurity frameworks and tools relevant to the SMB market Experience with ConnectWise Manage, ScreenConnect, and IT Glue MBA or Master's degree in a related field What This Role Is Not Not a service desk or helpdesk role - day-to-day ticket work is primarily handled by the service desk team Not a purely reactive escalation role - project engineering and design are the primary focus Not a project management role - project coordination and client scheduling are owned by the Project Manager Not a role for someone who wants to specialize narrowly - breadth across Microsoft, networking, and systems is required What Makes Someone Successful Here Designs solutions that actually work in the real world - technically excellent and practically deliverable Writes scopes that protect Apex and give clients confidence - clear, specific, and complete Delivers projects cleanly - on scope, well-documented, and with clients who feel taken care of Raises the technical bar around them - the team is better because this person is on it Stays current on the technologies Apex supports and brings that knowledge back to the team Communicates with clients at a level that builds trust - credible, clear, and never condescending Self-directed and self-motivated - doesn't need to be managed through complex work Benefits Competitive salary based on experience and qualifications Comprehensive benefits (Medical, Dental, Vision, 401k, Paid Time Off, Paid Holidays) Quarterly incentives based on individual and team KPIs On-the-job training and support Team-based work environment Schedule Monday-Friday, 8:00 AM-5:00 PM. May require work outside of normal business hours on occasion. On call rotation required after 90 days Work Location Onsite in Cornelius, NC Local travel required for onsite client project work and escalation visits Hybrid work opportunity (up to 2 days/week) available after 90 days, based on performance This is a general overview of the role and does not constitute a comprehensive list of all duties and responsibilities.

Job Description Company Overview Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care. Position Summary The Data Engineer is responsible for designing, developing, securing, and optimizing the enterprise data platform that powers analytics, reporting, automation, artificial intelligence, and business decision-making across SALT Dental Partners. This role builds scalable data pipelines, integrations, and data structures that enable trusted, high-quality information to move efficiently from source systems into enterprise analytical platforms. This role partners closely with the Manager of Data Analytics, BI Developers, application teams, Information Technology, business stakeholders, and external vendors to ensure data assets are reliable, governed, secure, and accessible for approved use cases. The ideal candidate brings strong expertise in SQL, ETL/ELT, cloud data platforms, integration patterns, data quality, and modern data architecture. Key Responsibilities Data Platform Engineering Design, develop, test, deploy, and maintain enterprise data pipelines and integration frameworks. Build scalable ETL/ELT processes that ingest, transform, and deliver data for analytical and operational workloads. Develop ingestion patterns for cloud applications, on-premises systems, files, databases, and approved external sources. Support the architecture and ongoing development of the enterprise data warehouse, lakehouse, and related data platform services. Systems Integration Develop and maintain integrations across practice management, revenue cycle, patient engagement, finance, human resources, operational, and third-party systems. Design and support API-based, database-based, and file-based integrations using secure and maintainable patterns. Partner with vendors and internal technical teams to resolve data availability, connectivity, transformation, and integration issues. Document interfaces, dependencies, mappings, schedules, error handling, and support procedures. Data Architecture & Modeling Design scalable data storage structures and transformation layers aligned with enterprise analytics requirements. Support dimensional modeling, common data definitions, and analytical data design. Establish and follow standards for data movement, transformation, retention, lifecycle management, naming, and documentation. Collaborate with BI Developers to improve model usability, query performance, refresh reliability, and downstream reporting. Data Quality, Governance & Security Implement automated validation, monitoring, reconciliation, testing, and alerting for critical data pipelines and assets. Identify data quality issues, perform root cause analysis, and coordinate sustainable remediation. Support data governance, metadata, lineage, stewardship, classification, and documentation initiatives. Ensure data solutions adhere to HIPAA, privacy regulations, least-privilege principles, and organizational security standards. Partner with Security and Compliance teams on audits, risk assessments, access controls, and incident response. Cloud & Platform Operations Administer, monitor, and optimize cloud-based data services and supporting infrastructure within assigned responsibilities. Monitor platform health, pipeline execution, system performance, capacity, and resource utilization. Implement resilient, scalable, and supportable solutions that accommodate enterprise growth and acquisition integration. Contribute to backup, disaster recovery, business continuity, observability, and data resiliency planning. Innovation & Advanced Analytics Enablement Enable approved AI, machine learning, predictive analytics, automation, and advanced reporting use cases through reliable data products. Evaluate emerging data engineering technologies and recommend practical improvements to the enterprise data ecosystem. Participate in proofs of concept and platform enhancements with clear security, supportability, governance, and value considerations. Vendor & Project Management Manage assigned relationships and technical activities with data platform vendors, software providers, and implementation partners. Provide technical direction based on prioritized initiatives, architecture standards, and project requirements. Communicate project status, dependencies, risks, issues, and decisions to technical and business stakeholders. Requirements Bachelor's degree in Computer Science, Information Systems, Data Engineering, Software Engineering, or a related field; equivalent professional experience may be considered. 4+ years of data engineering, integration engineering, database development, or data platform experience. Strong SQL development, data transformation, and database performance optimization skills. Hands-on experience building and supporting enterprise ETL/ELT pipelines and orchestration workflows. Experience with cloud data platforms, data warehouses, lakehouse architectures, and modern analytics ecosystems. Knowledge of REST APIs, secure integration patterns, structured and semi-structured data, and source control practices. Experience with Python or another relevant scripting language. Experience with Microsoft Fabric, Azure Data Factory, Azure SQL, Azure Synapse Analytics, Databricks, Snowflake, or related platforms is preferred. Experience integrating data from multiple SaaS, practice management, financial, clinical, or operational systems is preferred. Demonstrated knowledge of data quality, metadata, lineage, governance, monitoring, and operational support practices. Experience in healthcare, dentistry, a DSO, multi-site operations, or another regulated industry is preferred. Strong knowledge of HIPAA, privacy, security, least privilege, and responsible data-handling practices. Strong troubleshooting, root cause analysis, documentation, and technical communication skills. Detail oriented and comfortable working in a fast-paced environment. Excellent oral and written communication and strong interpersonal skills. Desire and ability to learn new skills and be a team player. Ability to act with integrity, professionalism, and confidentiality. Physical Requirements The following physical demands would apply to this job up to 40% of the time: Ability to lift, carry, or pull or push 25 lbs. Benefits Competitive salary Comprehensive benefits package (medical, dental, vision) Retirement Plan (401k with Company Match, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Opportunities for professional development and growth Flexible hybrid work environment Salt Dental Partners is an Equal Opportunity Employer. This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all responsibilities and duties.

Job Description 12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C) Onsite daily in New York, NY (10004) Pay up to $40/hr. (No PTO and No Paid Holidays) The ideal candidate will have 5 years of experience supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred. The Mac IT Operations Specialist (L2) provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Responsibilities: Be the face of IT to corporate employees in the respective office location. Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc). Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided. Work to improve the procurement and asset management practices for IT hardware and software. Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely. Work with Finance and IT leadership to manage budgets and costs for IT spend. Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques. Execute standard Onboarding & Offboarding processes for employees joining and leaving the company. Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications). Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve. Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions. Participate in after-hours, on-call support rotation. Required Skills: 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows) Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation. Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy. Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity. Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira. Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Job Description 1P Datacenter Technician Key Details Position: 1P Datacenter Technician Contract Type: Permanent (W2 only) Location: On-site in Redmond, WA Schedule: Regular, swing, and night shifts available Start Date: January 2027 Compensation: $62,400 to $76,960 annually, plus benefits This role is exclusively for direct hires on W2 and is not open to C2C or third-party arrangements. Visa sponsorship is not available for this position. Candidates must be authorized to work in the U.S. without sponsorship. Summary The 1P Datacenter Technician will support the design, deployment, and maintenance of hardware systems and infrastructure within a lab and data center environment. This role requires technical expertise, adaptability, and a collaborative attitude to ensure smooth operations and successful delivery of high-quality hardware solutions. Candidates with experience in hardware validation, prototyping, or supporting early product builds will be especially well-suited for this role. Primary Responsibilities Include Infrastructure Deployment and Maintenance Physically implement racks, network equipment, power distribution units, and monitoring tools. Build and deploy servers with wiring, configuration, and monitoring setups. Design and implement cabling and power systems to support hardware. Perform electrical engineering tasks, board troubleshooting, and system validation. Maintain and support hardware in lab environments, including proof-of-concept and prototype systems. Conduct electrical and mechanical debugging and rework (in-house or via external vendors). Technical Debugging and Support Assist with system setup and integration, both electrically and mechanically. Install operating systems and run test scripts. Program parts, including FPGA and Flash, and take scope measurements. Use debug equipment such as logic analyzers and oscilloscopes. Perform fine-pitch soldering, rework power components, and handle liquid loop assembly. Collaboration and Flexibility Support engineering teams in meeting final delivery deadlines. Take on additional tasks as needed to contribute to team success. Basic Qualifications Associate degree in Engineering Technology or equivalent experience. Hands-on experience with rack implementation, server builds, and network equipment. Familiarity with board troubleshooting, electrical engineering, and validation processes. Experience supporting engineering assembly and hardware system checkouts. Bonus Qualifications Technical background in hardware development (trainable). Experience with data center hardware equipment and design (trainable). Familiarity with DC network configuration (trainable). J-STD-001 certification (preferred but not required). Knowledge of LabVIEW, liquid loop assembly, and soldering. Experience with server troubleshooting and OS installation. More About Your Role This dynamic role requires a collaborative attitude. While you will have specific duties, the entire team is responsible for the final delivery, which may occasionally involve taking on additional tasks outside your primary responsibilities. Adaptability and a willingness to contribute wherever needed are key to success in this environment. Benefits At Biblioso, we are committed to the well-being of our employees and offer a competitive benefit package to support their needs. Benefits typically include: 401(k) retirement plan Disability coverage Employee Assistance Program (EAP) Life insurance Health insurance Paid vacation, sick time, and holidays We believe that investing in our team's well-being is essential for the success of our company. Contact Abier Nupen This role is not open to third-party hires or C2C. Visa sponsorship is not available for this position. Candidates must be authorized to work in the U.S. without sponsorship.

Job Description The Senior Data Center Network Engineer is responsible for the hands-on configuration, implementation, troubleshooting, maintenance, and lifecycle support of enterprise routing and switching infrastructure within an onsite Internet Data Center environment. The position's primary responsibility is network engineering: maintaining reliable Layer 2 and Layer 3 connectivity, implementing approved network changes, resolving complex incidents, supporting upgrades and migrations, and protecting network availability and performance. The engineer must be comfortable working directly with production routers, switches, interfaces, routing protocols, VLANs, trunks, circuits, and related network services. The role operates and supports Data Center operations, including DCIM data accuracy, rack-level equipment installation, structured cabling, fiber and copper cross-connect coordination, carrier circuit turn-up, technical documentation, vendor coordination, and participation in scheduled maintenance windows. This is a senior, hands-on position-not a primarily architectural, project-management, or remote-monitoring role. Key Responsibilities 1. Routing and Switching Engineering - Primary Focus Configure, implement, operate, and troubleshoot enterprise routers and switches in a production IDC environment. Perform hands-on Layer 2 administration, including: VLAN creation and modification Access and trunk port configuration Switch-port activation and validation Spanning-tree and loop-prevention troubleshooting Link aggregation and redundant-link support Interface, transceiver, and physical-connectivity troubleshooting Perform hands-on Layer 3 administration, including: IP addressing and subnet implementation Static and dynamic routing BGP and OSPF configuration and troubleshooting Route-policy, redistribution, and path-selection troubleshooting Gateway, adjacency, reachability, and failover validation VRF and network-segmentation support, where applicable Analyze and resolve routing, switching, packet-loss, latency, reachability, convergence, interface, and circuit-related problems. Use command-line, monitoring, logging, and diagnostic tools to isolate faults across physical, data-link, network, and transport layers. Review existing configurations, identify operational risks or inconsistencies, and recommend practical corrective actions. Develop and execute pre-change checks, implementation steps, rollback procedures, and post-change validation. Support network moves, adds, changes, migrations, upgrades, hardware refreshes, and decommissioning activities. Install and validate software or firmware upgrades in accordance with approved change-management procedures. Monitor network availability, utilization, error conditions, and performance trends; proactively address conditions that could affect service. Support redundancy, resiliency, and failover testing for network paths and critical connectivity. Maintain current network diagrams, configuration records, interface assignments, IP-addressing information, and as-built documentation. 2. Incident, Problem, and Change Management Respond to network incidents and service degradations; perform technical triage, fault isolation, recovery, and escalation. Lead or meaningfully contribute to root-cause analysis for recurring or high-impact network issues. Document troubleshooting actions, technical findings, corrective measures, and final resolution details in the applicable ticketing system. Open, update, monitor, resolve, and close incident, problem, service-request, and change records. Prepare and execute network changes under established approval and change-control processes. Coordinate implementation schedules, technical dependencies, maintenance windows, validation activities, and rollback readiness. Participate in planned after-hours maintenance when changes cannot safely be performed during normal business hours. Work with internal engineering teams, operations personnel, service providers, carriers, and equipment vendors to resolve hardware, software, circuit, and interoperability issues. 3. Data Center and Physical Network Infrastructure Support onsite routers, switches, network-management appliances, and associated data-center connectivity. Install, rack, cable, power, label, and validate network equipment in accordance with approved designs and data-center procedures. Replace or upgrade line cards, supervisor modules, power supplies, optics, interface cards, and other field-replaceable network components. Support fiber and copper cross-connects between carrier demarcation points, meet-me rooms, patch panels, cabinets, and network devices. Coordinate circuit extensions, port assignments, optics, demarcation details, patching, and end-to-end connectivity testing. Verify cable type, source and destination, equipment port, labeling, signal condition, and physical path before service activation. Troubleshoot structured-cabling and patching issues and coordinate corrective work with IDC personnel or cabling vendors. Maintain orderly cable routing, grooming, labeling, and documentation consistent with IDC standards. Support equipment moves, adds, changes, rack relocations, hardware refreshes, and decommissioning activities. Coordinate onsite vendor access, equipment delivery, installation, replacement, return-material authorization, and technical service actions. 4. DCIM and Configuration Documentation Use the designated Data Center Infrastructure Management (DCIM) platform as an operational system of record-not solely as a reference tool. Create, validate, and update records for: Installed routers, switches, modules, and related network equipment Rack, cabinet, and rack-unit locations Asset identifiers and serial numbers Physical ports, patching, structured cabling, and cross-connects Equipment moves, additions, replacements, and removals Reconcile DCIM information with the physical environment and correct discrepancies. Update DCIM and related as-built records promptly following installations, changes, cable work, or decommissioning. Maintain network diagrams, rack elevations, cable schedules, port maps, circuit records, methods of procedure, test results, and operational runbooks. Ensure documentation accurately reflects the implemented production environment. 5. Operational Coordination and Support Work collaboratively with network, security, server, storage, application, facilities, carrier, and IDC operations teams. Communicate technical issues clearly to both technical and non-technical stakeholders. Provide status updates during incidents, maintenance events, circuit implementations, and infrastructure projects. Support technical planning and execution for network migrations, equipment refreshes, capacity changes, and data-center initiatives. Participate in an after-hours or on-call support rotation for critical incidents and scheduled maintenance, as required. Follow applicable security, access-control, safety, incident-management, change-management, and data-center operating procedures. Required Qualifications Minimum of 10 years of hands-on routing and switching experience in enterprise, service-provider, government, or similarly complex production networks. Demonstrated experience independently configuring, implementing, maintaining, and troubleshooting production routers and switches. Strong knowledge of: TCP/IP and IPv4 networking Layer 2 switching, VLANs, trunking, and redundancy Layer 3 routing and route selection BGP and OSPF Network segmentation and resilient network design Network monitoring and diagnostic techniques Experience planning and executing production network changes, maintenance activities, upgrades, migrations, and cutovers. Experience troubleshooting complex connectivity and performance issues across network devices, carrier circuits, and physical infrastructure. At least three contiguous years of hands-on experience working in an IDC or comparable data-center environment. Practical experience with data-center physical infrastructure, including equipment installation, rack-level work, fiber and copper cabling, patch panels, transceivers, and cross-connects. Working experience with a DCIM platform, including validating and maintaining equipment, rack, port, cable, or asset records. Experience with incident, problem, and change-management processes and associated ticket documentation. Ability to produce accurate network diagrams, configuration records, implementation plans, rollback procedures, and as-built documentation. Strong analytical, troubleshooting, written-communication, and stakeholder-coordination skills. Ability to work independently onsite while collaborating effectively with distributed engineering and operations teams. U.S. citizenship. Ability to obtain and maintain a Public Trust clearance. Ability and willingness to work onsite Monday through Friday in Ashburn, Virginia for the duration of the engagement. Ability to support scheduled evening, overnight, or weekend maintenance and participate in an on-call rotation when required. . click apply for full job details

Job Description Mission of the Role The ET&T (Enterprise Technology & Transformation) US Site Specialist acts as the primary technology representative for the US affiliate, ensuring efficient delivery of IT services, operational continuity, and effective alignment with ET&T standards. The role is responsible for coordinating local IT activities, supporting business users, managing relationships with local IT service providers, and acting as the primary interface between the US organization and corporate Strategy, Infrastructure, Applications, Service Desk, Data & AI Information Security and ET&T QA/IS teams. The position requires a hands-on professional capable of independently managing daily operational issues while coordinating the resolution of more complex incidents involving corporate support teams and external vendors. Key Responsibilities Local IT Operations & User Support Serve as the primary IT contact for all employees within the US affiliate. Management of first/second level problems through a structured ticketing flow Provide hands-on support for hardware, software, mobility, collaboration, and workplace technologies. Coordinate and oversee incident and service request resolution. Monitor user satisfaction and ensure timely response to operational issues. Support onboarding, role changes, and offboarding activities according to HQ ET&T processes. Assist local users in the adoption and effective use of corporate IT solutions. Coordination with HQ ET&T Teams Act as the local liaison between US business functions and HQ ET&T. Coordinate the resolution of complex infrastructure, network, workplace, and application issues. Escalate incidents and requests to the appropriate HQ teams. Support implementation of global IT initiatives, upgrades, and transformation programs. Facilitate communication between local stakeholders and technical experts. Ensure adherence to global standards, policies, and governance models. Vendor & Managed Service Provider Management Coordinate daily activities performed by the local IT service provider. Monitor service quality and compliance with agreed service levels. Manage operational escalations involving local vendors. Review recurring issues and ensure corrective actions are implemented. Support HQ Procurement and ET&T functions in vendor performance evaluations. Ensure external providers comply with corporate security and compliance requirements. Infrastructure & Workplace Services Coordinate support activities related to: End-user devices Microsoft 365 services Printers and peripheral devices Meeting room technologies Local network connectivity Telecommunications services Maintain visibility on the health and performance of local IT services. Support asset lifecycle management and inventory controls. Coordinate local installations, relocations, and infrastructure upgrades. Business Applications Support Act as first local point of contact for business application issues including SAP-related end-user issues. Support users in day-to-day operational activities involving corporate applications. Coordinate with HQ Application teams to resolve incidents and implement enhancements. Participate in testing activities, user acceptance testing, training initiatives, and deployments. Collect and document business requirements and improvement requests from local stakeholders. Support and coordinate SAP-related change requests, minor enhancements, and release/testing activities (e.g., regression and user acceptance testing) in coordination with HQ SAP teams and Quality/Validation functions, ensuring compliance with GxP change control requirements. Information Security, Compliance & Governance Ensure local adherence to HQ ET&T, IS (Information Security) and ET&T QA/IS policies and procedures. Support cybersecurity awareness and compliance initiatives. Assist during internal audits, inspections, and compliance reviews. Report potential security risks, vulnerabilities, and policy deviations. Support implementation of security controls and remediation plans defined by HQ teams. Continuous Improvement Identify recurring operational issues and propose improvement opportunities. Support automation and standardization initiatives. Maintain accurate IT documentation, asset records, and support procedures. Contribute to improving service quality and user experience across the US organization. Profile Requirements Education Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or related field. Experience 3-5 years of experience in IT Operations, Service Desk, Infrastructure Support, or End User Services roles. Experience in a multinational environment is preferred. Previous experience working with external IT service providers or managed services partners. Experience supporting both business and technical stakeholders. Exposure to regulated industries such as pharmaceutical, healthcare, medical devices, or manufacturing is considered an advantage. Technical & Digital Competencies Good understanding of: Microsoft 365 ecosystem Windows operating systems Active Directory / Microsoft Entra ID Endpoint and device management Basic network troubleshooting VPN and remote access technologies IT Service Management processes Incident, Request and Change Management Basic understanding of SAP navigation, ticketing, and core business processes (e.g., order-to-cash, procure-to-pay) Collaboration platforms such as Microsoft Teams and SharePoint Preferred: Microsoft Intune Azure fundamentals ServiceNow or equivalent ITSM solution SAP user support needed ITIL Foundation certification Skills & Competencies Strong customer and service orientation. Excellent troubleshooting and analytical skills. Hands-on attitude with strong ownership mentality. Ability to prioritize activities in a fast-paced environment. Strong communication and stakeholder management skills. Ability to coordinate multiple teams across different geographies. Collaborative and team-oriented mindset. Ability to work independently with limited supervision. Strong organizational and documentation skills. Success Measures Within the first 12 months, the ET&T US Site Specialist is expected to: Become the trusted IT partner for the US affiliate. Ensure effective coordination between local users, HQ ET&T, and external service providers. Improve responsiveness and quality of IT support services. Reduce recurring incidents through proactive management and escalation. Ensure compliance with HQ policies and standards. Contribute positively to user satisfaction and operation

Job Description Senior IT Support Engineer (MSP) GO Technology Group Oak Brook, IL Full-time, Hybrid $75,000 to $95,000 Read this first This role is for people who are already good at MSP work, not people hoping to get good at it. If you've spent the last few years at an MSP clearing a heavy multi-client queue, fixing what other techs escalated, and you're the one your team asks when they're stuck, keep reading. If that's not you yet, this isn't the right fit, and that's fine. Who we are GO Technology Group is a Chicagoland MSP supporting private businesses, schools, municipalities, police departments and park districts. We're a small team and everyone works the queue, leadership included. We respond to tickets within 15 minutes and aim to resolve them within 4 hours, so pace matters here. What you'll actually do Work a live multi-client queue and own tickets start to finish: diagnose, fix, document, close. Take escalations from the help desk and solve the ones that stump everyone else. Administer Microsoft 365 and Entra ID: Exchange Online, mail flow, SPF/DKIM/DMARC, Conditional Access, MFA, licensing, SharePoint and OneDrive permissions. Support Windows 10/11 and Windows Server: Active Directory, DNS, DHCP, Group Policy, file shares and NTFS permissions. Deploy and manage devices with Intune and Autopilot. Troubleshoot networks on Palo Alto, FortiGate, SonicWall, Meraki and Aruba: VLANs, VPNs, WAN failover, ISP issues. Respond to security alerts in SentinelOne, lock down compromised accounts and clean up after phishing. Work onsite across Northern Illinois: network closets, rack work, workstation swaps. Help our project desk with M365 migrations, tenant moves and firewall replacements. Write ticket notes another tech can pick up cold. What we need from you 3+ years at an MSP (not internal IT) working a multi-client queue. This is a hard requirement. You troubleshoot without a script and find root cause, not the reboot that makes it go away for a week. Real depth in M365, Entra ID, Windows and Active Directory. You will be tested on it. Solid networking fundamentals. You can explain why DNS breaks, read a firewall rule and work a VLAN problem. Daily use of an RMM (NinjaOne, ConnectWise, Datto, N-able or similar) and a PSA. Clear writing. Clients and teammates understand you the first time. You keep learning on your own: a home lab, certs, scripting, whatever keeps you sharp. Reliable transportation, able to lift 50 lbs, able to pass a background check (some clients are law enforcement and municipal government), and authorized to work in the U.S. We can't sponsor visas. Big pluses PowerShell you wrote yourself. Certs such as MD-102, MS-102, AZ-104, Security+, Network+, CCNA or firewall vendor certs. Experience with schools, municipalities or police departments. Tenant-to-tenant migrations, Exchange hybrid, or Google Workspace to M365 moves. Apple and iPad MDM. How we hire We move fast and we're upfront about the steps: Answer the screening questions. After that you'll get three short written scenarios. Use your own words. We read every answer, and AI-written answers don't move forward. A 20-minute call with our General Manager. A 45-minute hands-on session with one of our engineers. Real scenarios, no trick questions, and you can search the web the way you would on the job. A team interview at our Oak Brook office. Most people finish in under two weeks. What you get $75,000 to $95,000 base. Where you land depends on what you show us in the hands-on session, not years on a resume. Health, dental and vision insurance. Paid time off. We pay for certifications and exam costs. Hybrid schedule: 2 days a week in Oak Brook, the rest remote or at client sites. On-call about one week in six. A small team where good work gets noticed by the people who run the company. GO Technology Group is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications.

Job Description Brooksource is seeking a highly motivated, innovative IT Support Specialist to provide onsite technical support and assist with corporate infrastructure projects. Under the general direction of the IT Infrastructure Manager, this position will provide onsite and remote technical support for user assistance in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting on-site leadership team as necessary. This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC refresh/imaging processes, Anti-Virus and mobile device management and deployment. Required Qualifications: Bachelor's degree in information technology or related field or 2-3 years of equivalent work experience. Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment. Experience supporting Office 365 and identity management components. Experience working with a Ticketing system (Service Now preferred). Experience using Microsoft Intune and Windows Autopilot to configure, image, deploy, and manage Windows devices. Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops and some experience with Active Directory. Strong ability to quickly learn new information system technology. Strong organization and multi tasking skills. Strong analytical skills; ability to think big and scale quickly. Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic. Preferred Qualifications: Knowledge of commercial enterprise-level tools and products to provide network services. Prior experience working at level 2/3 service desk and/or server management roles. Background working closely with IT admins and engineers across the globe in a distributed multi-national corporate environment. Familiarity with Microsoft technology stack. Familiarity with Windows and Unix based server technologies. Additional Certifications such as MCP, A , CompTIA A+ preferred. ITIL Foundations V4 Certification or 2 years of equivalent experience. Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information. Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. Day to Day Responsibilities: Provides onsite and remote IT support for regional facilities working from Cleveland, OH location (hardware, systems, teleconferencing, etc.) Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Work as part of a global phone and ticketing queue for end users to report issues and requests. Collaboration Support - Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers. Acts as mentor to peers through the sharing of technical IT knowledge and guidance. Security: Understand and assist with the tools and process required to identify, test, deploy and support security patching. Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance. Network Connectivity: Provides support for network connectivity or related network issues for the user community. Performs related duties and fulfills responsibilities as required. Follows company standards and procedures. About Us: At Brooksource, relationships are the foundation of everything we do. Since 2000, we've built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company's unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs. We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions. EEO Statement Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Benefits & Perks Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Applications will be accepted until at least November 16, 2026.

Job Description Location: Dallas, TX/ Chicago, IL This position is not eligible for employment visa sponsorship now or in the future. Applicants must be authorized to work in the United States without current or future employer sponsorship. About Hanshow: Founded in 2012, Hanshow is a global leader in digital store solutions, empowering traditional retail, new retail, pharmacies, department stores, fashion, healthcare, and entertainment industries worldwide. Operating in over 50 countries, we provide innovative Electronic Shelf Labels (ESL) and comprehensive smart store solutions. Hanshow is a trusted partner for top-tier retailers, dedicated to solving in-store challenges and elevating the shopper's experience through cutting-edge technology. Our innovative spirit is driven by a world-class global team, shaping the future of retail and delivering seamless end-to-end solutions. For more information, please visit our website: About this role Are you ready to level up your career and play a pivotal role in a fast-growing, innovative tech team? Do you have a passion for cutting-edge technologies that simplify everyday life and an ambition to join an organization driving global impact? Here is an incredible opportunity with Hanshow! As a Technical Support Engineer, you will be a driving force behind Hanshow's continued growth in the Americas. Self-motivated and equipped with a "can-do" attitude, you will troubleshoot complex issues, champion customer success, and collaborate closely with cross-functional teams to deliver seamless smart store solutions. What you will do: Provide comprehensive technical support for local client projects and deployments. Collaborate with the R&D team on software and system upgrades. Manage customer support tickets, troubleshoot product issues, and drive internal quality improvements for fast, effective resolution. Handle customer claims and oversee the RMA (Return Merchandise Authorization) process. Monitor service quality, review SLAs (Service Level Agreements), and ensure compliance with support standards. Establish and manage after-sales channels, provide early warnings and drive corrective actions for critical product quality issues. Analyze customer feedback and complaint trends to develop risk mitigation cases, technical documentation, and maintenance manuals. What you will bring: Bachelor's degree or higher in Computer Science, Networking, Automation, or a related technical field, with 2 years of relevant work experience. Strong familiarity with Linux and Windows operating systems. Working knowledge of APIs and web-based systems/software. Proficiency in JavaScript and front-end debugging/troubleshooting. Solid understanding of basic networking principles and troubleshooting. Experience with relational databases (MySQL/MSSQL) and basic SQL (CRUD operations). Excellent communication and interpersonal skills. Prior experience in client-facing technical support or communication is a plus. Chinese or Spanish language proficiency is desirable What we offer: Career Growth & Development: Promising, sustainable opportunities for professional advancement and continuous learning. Modern Tech Environment: Work with cutting-edge technologies and modern tools to solve exciting, high-impact challenges. Collaborative Culture: A professional yet open environment that values transparent communication, teamwork, and innovation. Wellness & On-Site Perks: Enjoy convenient access to an on-site gym at Plano, TX office, plus a fully stocked breakroom with complimentary snacks and drinks daily. Team Bonding & Events: Team-building activities, social events, and holiday parties to celebrate our collective success. Benefits include medical, dental, vision, life insurance, 401(k), paid time off, and company holidays.

Job Description Data Center Technician III & IV Locations: Boston, MA (Level IV), Salt Lake City, UT (Level III), Reston, VA, Washington, DC, Burbank CA, Council Bluffs IA, Lincoln NE, Monks Corner SC, Clarksville TN, and Richardson, TX We are seeking experienced Data Center Technicians (Level III & IV) to support critical data center operations, optical transport infrastructure, and customer-facing deployments across multiple locations. This role requires strong hands-on experience with fiber optics, transport networks, data center installations, migrations, troubleshooting, and break/fix activities. Candidates must be comfortable working directly with customers, coordinating with third-party vendors, and maintaining the highest standards of quality and operational excellence. Key Responsibilities: Perform installations, migrations, remediation, decommissioning, and break/fix activities within data center environments. Audit and oversee work performed by third-party technicians, ensuring compliance with quality and safety standards. Troubleshoot optical transport networks and conduct fiber testing using OTDRs, optical power meters, VFLs, and related test equipment. Interpret engineering documents, Methods of Procedure (MoPs), network diagrams, cut sheets, and cabling plans. Maintain accurate documentation and provide customer updates through ticketing systems and direct communication. Support structured cabling, fiber optic infrastructure, and connectivity for mission-critical environments. Travel up to 50% as needed to support projects in non-home market locations. Required Qualifications: 3-5+ years of experience in data center operations, telecommunications, optical transport, or related technical environments. Strong hands-on experience with single-mode and multi-mode fiber, LC connectors, fan-outs, and structured cabling. Experience with optical testing, troubleshooting, and transport network support. Previous team lead or project coordination experience preferred. Excellent communication, documentation, and customer-facing skills. Ability to thrive in fast-paced, high-availability environments while maintaining quality and safety standards.

Job Description Network Administrator Springfield, Missouri Full Time/Direct Hire Position Job Description The primary duties and job focus of this position will be to design, implement, and maintain all network and infrastructure and associated hardware and software relating to the company and to manage these systems to ensure a reliable, secure, and cost-effective Information Technology infrastructure and operation. Primary duties will include the company's network, servers, and associated hardware and software. Duties and Responsibilities Oversee the day-to-day operation of the network including hardware/software support, diagnostics, and special projects. Ensures 24/7 High Availability on all systems and applications. Develop relationships to build confidence and trust in our direction, and create experience and communicating value. Assist in defining and developing technology roadmap including tool usage: Balance and understanding of resources, funding and risk to set technology goals that are achievable. Evaluate and align existing tools. Give guidance based on user experience and risk. Execute on the approved strategies for your team. Escalation for technical issues - available to assist technically. Ensuring future and existing technologies are fiscally responsible. Outline cost, value and risk of new technologies, and identify gaps in knowledge. Collaborates with Web Services development engineers and provides technical and procedural direction regarding network design and selection as well as other areas as needed and requested to ensure proper functionality of software applications and programs. Builds, and maintains the network, infrastructure, and associated hardware and software required for development work, internal testing, customer testing and production environments. Documents maintain and enhance existing network and associated hardware and software including but not limited to: Local switches, firewalls, wireless systems, analyzes and troubleshoots the company's networking and security logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges. Provides direction in complex problem-solving situations and participates in direct interaction with internal staff as required. Establishes and maintains network admin/user accounts, profiles, access privileges and security. Performs and/or oversees network and associated server software and application installation and upgrades. Maintains site licenses for department / organization. Maintains backup / restore systems & disaster recovery preparedness. Responsible for all of the company's system backups. Establishes and performs maintenance programs following company and vendor standards. Ensures timely user notification of maintenance requirements and effects on system availability. Documents network and infrastructure problems and resolutions for future reference. Assists as needed and as requested by the Executive Director of Information Technology with the design, maintenance, and enhancement of existing network and associated hardware and software. Maintains proficiency and stays abreast of all current technology and opportunities concerning IT related hardware, software, and security news. Observes and adheres to the company's Data Classification Standard. Observes company policies. Continuously finds processes that create improved efficiency while maintaining conformance to requirements. Acknowledges responsibility to satisfy the customer, reduce cycle time and eliminate waste. May perform related duties or fill in for others in the department or other departments when requested. May train or instruct fellow workers regarding their own duties. Monitoring all services and ensuring uptime and performance targets are met. Coordinate and manage incidents, changes, and ensure that all aspects of the event are executed successfully per process. Ensure the availability, security and scalability of IT systems to meet business needs. Implement and enforce cybersecurity measures to protect the organizations' intellectual property and systems Qualifications Bachelor's degree or equivalent experience in Computer Information Systems. 10 years of hands-on experience and strong proven background in network design and management, enterprise wireless systems design and management, firewall and security administration. Experience must include building and deploying networks, installing, maintaining and patching major brand hardware systems, and supporting production applications in a 24x7 environment. Strong working knowledge of complex web hosting configuration components, including firewalls, load balancers, web and database servers. Advanced knowledge in creating and maintaining disaster recovery plans and implementing such plans in practical applications. Experience with virtual, on-prem and in the cloud backup and disaster recovery replication technologies. Ability to maintain, enhance and create scripting and automation tools. Knowledge of controller-based WIFI networks and diagnostic tools. Sound understanding of the operational process coupled with proven business and analytical skills. Ability to manage multiple projects with ensuring that commitments and timetables are met. Ability to partner with internal stakeholders to design operational solutions. Skill in organizing resources and establishing priorities. Ability to manage multiple projects, while ensuring that commitments and timetables are met. Ability to learn and support new systems and applications. Goal oriented, forward thinker that can provide solutions for complex technical problems. Be punctual, have a good work attitude, and work cooperatively with others in the department and company. Any other relevant, equivalent combination of training and experience. Ability to document technology roadmaps, timelines, and associated cost vs benefit analysis. Excellent communication skills to include: Composure and confidence for executive customer support role Seeks prompt feedback to ensure accurate communication Active listening to input from client/user/staff/peer Expresses ideas effectively to various organizational levels Communicates in a solution-oriented fashion Accept and benefit from constructive criticism Professional and diplomatic communication skills, verbal and written Ability to manage 3rd party vendors, managed service providers. Ability to negotiate costs and develop cost comparisons. Ability to identify opportunities for cost savings and optimization of IT related expenditures. Strong understanding and development of capacity planning, cyber security, disaster recovery, process, tools and documentation. Pay & Benefits Summary Pay is commensurate with experience.

Job Description We are seeking a hands-on Network Administrator for a 90-day contract with a multi-location organization. This role sits between the internal help desk and the senior network and Microsoft 365 administrators. It is an extension of the engineering team, not the help desk. The help desk escalates to this person first, before issues reach the senior administrators. The ideal candidate has a strong help desk foundation and has grown into network and systems troubleshooting. They pick up escalated tickets, work them independently, and resolve what they can. When an issue needs senior involvement, they hand it off with clear findings so it gets resolved quickly. They also turn recurring fixes into documentation the help desk can use going forward. We are looking for someone who is resourceful, friendly, and comfortable working with users at every level of the organization, including executive leadership. Key Responsibilities Serve as the escalation point for tickets from the internal help desk and for tickets assigned to the network and Microsoft 365 administrators Troubleshoot Fortinet firewalls and switches, including equipment failures at remote locations Troubleshoot Cisco Meraki wireless issues across corporate and remote locations Resolve complex printing and server issues escalated from the help desk Support Microsoft 365, Azure, Intune, and Entra ID or Active Directory, including account and access tasks with guidance from the senior administrators Research unfamiliar issues, identify known vendor problems and workarounds, and communicate them to users and the help desk Gather full details and document all troubleshooting before escalating an issue to the senior administrators Create step-by-step documentation and recorded walkthroughs in Scribe for recurring issues, for use by the help desk team Work and update tickets in SysAid with clear, complete notes Partner with the help desk, senior administrators, and end users to resolve issues quickly and professionally Required Qualifications Progressive IT experience with a strong help desk or desktop support foundation and a clear move into Tier 3, network, or infrastructure support Demonstrated experience serving as an escalation point and resolving complex issues independently with minimal guidance Hands-on experience troubleshooting Fortinet firewalls and switches Hands-on experience supporting Cisco Meraki wireless Working knowledge of Microsoft 365, Azure, Intune, and Entra ID or Active Directory Networking fundamentals, including DNS, DHCP, VLANs, VPN, and wireless Proven experience creating technical documentation from scratch, such as runbooks, knowledge base articles, and step-by-step guides Experience working in a ticketing system such as SysAid, ServiceNow, or Freshservice Strong customer service and communication skills, with comfort supporting users at all levels including executives Available for a hybrid schedule in Oak Brook, IL, with Tuesday and Thursday on-site and additional on-site time during the first few weeks Preferred Qualifications Windows Server administration experience VMware experience, including vSphere and ESXi Experience creating documentation with Scribe or a similar tool Networking certification such as Fortinet NSE, Cisco Meraki CMNA, Network+, or CCNA Experience supporting a multi-site business environment MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.

Job Description Pay Rate: $65-72/hr Deploy and configure FX/Broadcom hardware nodes at the Smyrna Data Center. Perform hardware validation, firmware configuration, and production readiness checks. Install and configure Broadcom/VMware software stack, including ESXi and vCenter components. Configure compute, cluster, network, storage, and platform-level infrastructure services. Design and implement an Infrastructure as Code (IaC) framework using VMware Aria Automation. Develop reusable Aria blueprints/templates for automated infrastructure provisioning. Aria implementation & Live Patching enablement Integrate Terraform and Ansible automation where appropriate within the IaC framework. Develop IaC code for standardized Windows Server and RHEL OS deployments. Automate OS configuration, networking, storage, domain integration, and infrastructure agents. Develop automation for OS security hardening based on approved enterprise security standards. Automate patching baselines, security configuration, vulnerability remediation, and configuration compliance. Implement Git-based version control and lifecycle management for infrastructure automation code. Configure monitoring, backup, logging, security, DNS, NTP, and other operational integrations. Integrate provisioning workflows with ServiceNow and applicable enterprise operational processes. Design and configure Disaster Recovery (DR) and Business Continuity (BCP) capabilities. Implement repeatable workload recovery, infrastructure restoration, and failover/failback procedures. Perform DR testing and validate compute, network, storage, backup, security, and application dependencies. Create architecture documentation, IaC standards, as-built documentation, operational runbooks, and recovery procedures. Provide knowledge transfer and transition the platform to Infrastructure Operations for ongoing support. Resource will be based in Durham, NC, with travel/support for Smyrna GA Data Center deployment and implementation activities as required.

Job Description We are seeking a hands-on Technology Systems Engineer to provide desktop support and end-user technology services within a large manufacturing facility. This role is ideal for a candidate who thrives in a fast-paced production environment, enjoys solving technical problems, and is passionate about delivering exceptional customer service. This position supports over PCs and end users throughout a manufacturing facility. The role requires significant time spent walking the production floor, interacting with employees, troubleshooting issues, and ensuring uninterrupted technology operations. Manufacturing experience is required for this position. Key Responsibilities Provide onsite desktop support to employees and visitors. Troubleshoot and resolve Windows desktop, laptop, hardware, software, printer, and connectivity issues. Support end-user computing technologies in a manufacturing environment. Install, configure, and maintain PCs, peripherals, and workstation equipment. Work closely with corporate IT teams to resolve escalated issues and support ongoing initiatives. Manage and prioritize incidents, service requests, and technical issues in a high-volume environment. Assist with endpoint imaging, encryption, device deployments, and technology refresh initiatives. Support IT security, compliance, and operational procedures. Collaborate with infrastructure and engineering teams on technology improvements and remediation efforts. Document issues, resolutions, and support activities within the ticketing system. Participate in continuous improvement efforts that enhance service delivery and user experience. Required Qualifications Experience providing hands-on Desktop Support, Deskside Support, or End User Support. Previous experience supporting users in a manufacturing, industrial, production, warehouse, or plant environment is required. Strong experience supporting Windows-based environments (Windows 10/11). Excellent troubleshooting skills involving PCs, laptops, peripherals, printers, and end-user technologies. Strong customer service and communication skills. Ability to support users both on the production floor and in office environments. Comfortable working in a large facility and spending significant time on your feet throughout the day. Ability to work effectively in an environment with manufacturing equipment, machinery, forklift traffic, and elevated noise levels. Preferred Qualifications Experience using ServiceNow or other ITSM/ticketing systems. Basic networking knowledge, including: Routers Switches Network cabling Port connectivity troubleshooting Basic TCP/IP troubleshooting Experience supporting Mac devices in addition to Windows systems. Experience working with Microsoft Access databases or applications. Familiarity with ITIL processes and service management best practices. What We're Looking For The ideal candidate is someone who enjoys working directly with users, has experience supporting technology in a manufacturing environment, and takes pride in delivering outstanding customer service. We are looking for a self-starter who can troubleshoot issues independently, collaborate effectively with technical teams, and maintain a strong sense of urgency in a production-focused setting. Manufacturing experience is a non-negotiable requirement for this role. Candidates without prior experience supporting users in a manufacturing or industrial environment will not be considered.