Vitality
Bournemouth, Dorset
Vitality, IT Change Analyst, Bournemouth, £Competitive plus bonus and benefits We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place. That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs, and access to our full range of partners and rewards. It's what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you. As our IT Change Analyst, you'll get the benefits our members enjoy, including: - Our award-winning private Vitality Health insurance + wellness incentive programme - Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few! - Personal health fund + Life Assurance - Stakeholder Pension Plan with employer contribution - 25 days annual leave + Bank holidays + option to buy and sell 5 more. - Flexible benefits package - Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime - A genuine opportunity to grow and establish a long-term career As our IT Change Analyst you will work closely with IT Operations, Architects, Project Managers, BAU support teams and 3rd party service providers, ensuring adherence to the IT Operational Change Management Policy across all environments. You will ensure that key stakeholders are kept informed, working closely with the IT Service Management and Business Stakeholders. Responsibilities as our IT Change Analyst: - Act as the day to day lead of the change function and its team members - Act as an escalation point for Change requesters, approvers and business stakeholders - Third party relationship management and accountability - Define and implement policies and standards for Change workflows - Assessment of Change impacts and risks, take decisions on behalf of the business - Support the strategy for the change function - Publishing and conflict management of a consolidated forward schedule of IT changes affecting the UK business - Oversee and continue development of the weekly Group Technical and Business CAB meetings - Attend a Daily/Weekly Service Review and prepare morning and evening Daily Change reports, engaging with senior managers to resolve conflicts - Enforce induction training of Change Process for new starters, following up with line managers for staff that have not yet received this Skills and experience required to become our IT Change Analyst : Essential - ITIL Foundation/practitioner qualifications - Significant in IT Change Management - Significant IT experience in the insurance sector - Working knowledge of MS Outlook/Word/Excel/PowerPoint with Project & Visio - Experience of working within deadlines in a high pressure environment - A naturally good communicator, able to remain calm under pressure - An ability to communicate at all levels of the business effectively, including CIO / CTO - Thorough practical knowledge of change/release, configuration principles and processes - Excellent knowledge of Data analysis Desirable - ITIL Service Transition certification - ITSM tooling knowledge an advantage - Familiarity with SIAM and VeriSM - Detailed understanding of the financial services sector with insurance knowledge an advantage - Experience of working in a primarily outsourced environment - Identifies and then resolves data queries and exceptions - Experience in Asset and Configuration CMDB's Closing Date: Monday 5th October 2020 Working for Vitality , you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved. If you feel you have the skills and experience to become our IT Change Analyst, thenplease click ' apply' today...... click apply for full job details
Vitality, IT Change Analyst, Bournemouth, £Competitive plus bonus and benefits We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place. That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs, and access to our full range of partners and rewards. It's what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you. As our IT Change Analyst, you'll get the benefits our members enjoy, including: - Our award-winning private Vitality Health insurance + wellness incentive programme - Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few! - Personal health fund + Life Assurance - Stakeholder Pension Plan with employer contribution - 25 days annual leave + Bank holidays + option to buy and sell 5 more. - Flexible benefits package - Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime - A genuine opportunity to grow and establish a long-term career As our IT Change Analyst you will work closely with IT Operations, Architects, Project Managers, BAU support teams and 3rd party service providers, ensuring adherence to the IT Operational Change Management Policy across all environments. You will ensure that key stakeholders are kept informed, working closely with the IT Service Management and Business Stakeholders. Responsibilities as our IT Change Analyst: - Act as the day to day lead of the change function and its team members - Act as an escalation point for Change requesters, approvers and business stakeholders - Third party relationship management and accountability - Define and implement policies and standards for Change workflows - Assessment of Change impacts and risks, take decisions on behalf of the business - Support the strategy for the change function - Publishing and conflict management of a consolidated forward schedule of IT changes affecting the UK business - Oversee and continue development of the weekly Group Technical and Business CAB meetings - Attend a Daily/Weekly Service Review and prepare morning and evening Daily Change reports, engaging with senior managers to resolve conflicts - Enforce induction training of Change Process for new starters, following up with line managers for staff that have not yet received this Skills and experience required to become our IT Change Analyst : Essential - ITIL Foundation/practitioner qualifications - Significant in IT Change Management - Significant IT experience in the insurance sector - Working knowledge of MS Outlook/Word/Excel/PowerPoint with Project & Visio - Experience of working within deadlines in a high pressure environment - A naturally good communicator, able to remain calm under pressure - An ability to communicate at all levels of the business effectively, including CIO / CTO - Thorough practical knowledge of change/release, configuration principles and processes - Excellent knowledge of Data analysis Desirable - ITIL Service Transition certification - ITSM tooling knowledge an advantage - Familiarity with SIAM and VeriSM - Detailed understanding of the financial services sector with insurance knowledge an advantage - Experience of working in a primarily outsourced environment - Identifies and then resolves data queries and exceptions - Experience in Asset and Configuration CMDB's Closing Date: Monday 5th October 2020 Working for Vitality , you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved. If you feel you have the skills and experience to become our IT Change Analyst, thenplease click ' apply' today...... click apply for full job details
Hemmersbach UK Limited
Basingstoke, Hampshire
Hemmersbach provides IT services globally. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device . Service Desk Specialist - Print Location: Chineham HQ, Basingstoke, Hampshire. Within a dedicated team, Hemmersbach provide worldwide support for one of the UK's Big-4 banking institutions. As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print capabilities, you will perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible. In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found. Being on the UK's biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA and Asia. Our shift patterns minimise the overnight demands to ensure the majority of your work is carried out supporting Europe in normal business hours. We also realise that changing your shift patterns needs a sympathetic management, which is why we would never expect back-to-back changes without an additional rest period in-between. We will also support you with an additional shift allowance, paid throughout the year. What we look for: Previous experience in a service / help desk environment. Previous experience of extended hours shift patterns, or an open-minded approach and willingness to work within such a team. Strong attention to detail. A friendly, engaging and pragmatic approach to your work. Good Knowledge of Printer Technologies. Comfortable in using Microsoft Office. Thrives in an agile and rapid-paced environment. The role may be subject to enhanced references and vetting. Your benefits: Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included Able to forge strong working relationships with users around the globe, from Hong Kong to LA (and everywhere in-between) A support package that includes: pension, medical cash plan, as well as additional co-funded benefits. Would you like to join our team? Please send your CV, together with your availability to interview and salary expectations...... click apply for full job details
Hemmersbach provides IT services globally. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device . Service Desk Specialist - Print Location: Chineham HQ, Basingstoke, Hampshire. Within a dedicated team, Hemmersbach provide worldwide support for one of the UK's Big-4 banking institutions. As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print capabilities, you will perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible. In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found. Being on the UK's biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA and Asia. Our shift patterns minimise the overnight demands to ensure the majority of your work is carried out supporting Europe in normal business hours. We also realise that changing your shift patterns needs a sympathetic management, which is why we would never expect back-to-back changes without an additional rest period in-between. We will also support you with an additional shift allowance, paid throughout the year. What we look for: Previous experience in a service / help desk environment. Previous experience of extended hours shift patterns, or an open-minded approach and willingness to work within such a team. Strong attention to detail. A friendly, engaging and pragmatic approach to your work. Good Knowledge of Printer Technologies. Comfortable in using Microsoft Office. Thrives in an agile and rapid-paced environment. The role may be subject to enhanced references and vetting. Your benefits: Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included Able to forge strong working relationships with users around the globe, from Hong Kong to LA (and everywhere in-between) A support package that includes: pension, medical cash plan, as well as additional co-funded benefits. Would you like to join our team? Please send your CV, together with your availability to interview and salary expectations...... click apply for full job details
Reed Business Information Limited
Sutton, Surrey
Why Work for XpertHR Explore the human side of data With over 10,000 resources at our disposal, we provide indispensable industry information for the HR sector across the UK, the US and the Netherlands. We empower organizations to make the right decisions around their people. At the same time, we're creating an inclusive, people-focused environment of our own. A culture where individuals with ambition, curiosity and ideas can make an impact. Where you can think big, aim high and explore more. ??????? UX Designer XpertHR is looking for an experienced mid-level UX Designer within our Data Services Group, supporting the development of various products and product enhancements, powered by our new Data & Analytics Hub. You will work closely with the two active development squads within Data Services, defining the user interactions and journeys for those products in consultation with the Product Managers and Technologists. You will own and execute part of the design strategy for a business or product line. You will be seen as a critical stakeholder for the design of new products. This role will form part of the wider XpertHR UX team, who own UX design across the portfolio. Responsibilities Works collaboratively with research to help identify opportunities to better understand customer's needs. Understands how his/her role impacts customer satisfaction. Analyses and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events. Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas. Can generate new ideas by analysing product data for insights. Proposes solutions when faced with a new design challenge. Seeks new ideas from other internal stakeholders. Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams. Works with UX Researcher to understand the user needs. Collaborate on when to execute usability testing for applicable projects. Deliver established UCD solutions/processes. Good interaction design skills and attention to detail. Introduces new design patterns and style guides. Can clearly articulate design rationale and concepts Proactively uses data to establish key metrics for projects. Explores data from analytics packages, customer insight or other sources to understand context of research work. Identifies gaps where data is needed. Regularly tests design work with users in partnership with UX Research team. Iterates research methods based on testing and data analysis. Requirements Has a very good knowledge of the tech stack (.Net/C#) of the organisation and any limitations/opportunities this presents. Understands the nuances of designing for different platforms. Uses design software (Axure, Sketch, Invision) to intermediate level. Builds good working relationships with tech teams. Uses relevant tools for communicating designs to developers. Experience designing data/analytics tools would be an advantage. What's it like to work here? Outstanding - you've probably already got a feel for what we do and the technology we're involved with but what's really stands us out from the crowd is our culture. We're an agile, dynamic and forward thinking organisation who understands the importance of looking after our staff. We pride ourselves on delivering high-quality products, providing our employees with interesting challenges for their personal and career development whilst also striking the right balance between work and family life. Women in technology: RBI is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 27% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology: · Mentoring scheme for women in technology · Women's network forum · Regularly run events for schools girl about careers in technology to inspire the next generation of girls in tech. RBI proudly support the Tech Talent Charter...... click apply for full job details
Why Work for XpertHR Explore the human side of data With over 10,000 resources at our disposal, we provide indispensable industry information for the HR sector across the UK, the US and the Netherlands. We empower organizations to make the right decisions around their people. At the same time, we're creating an inclusive, people-focused environment of our own. A culture where individuals with ambition, curiosity and ideas can make an impact. Where you can think big, aim high and explore more. ??????? UX Designer XpertHR is looking for an experienced mid-level UX Designer within our Data Services Group, supporting the development of various products and product enhancements, powered by our new Data & Analytics Hub. You will work closely with the two active development squads within Data Services, defining the user interactions and journeys for those products in consultation with the Product Managers and Technologists. You will own and execute part of the design strategy for a business or product line. You will be seen as a critical stakeholder for the design of new products. This role will form part of the wider XpertHR UX team, who own UX design across the portfolio. Responsibilities Works collaboratively with research to help identify opportunities to better understand customer's needs. Understands how his/her role impacts customer satisfaction. Analyses and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events. Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas. Can generate new ideas by analysing product data for insights. Proposes solutions when faced with a new design challenge. Seeks new ideas from other internal stakeholders. Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams. Works with UX Researcher to understand the user needs. Collaborate on when to execute usability testing for applicable projects. Deliver established UCD solutions/processes. Good interaction design skills and attention to detail. Introduces new design patterns and style guides. Can clearly articulate design rationale and concepts Proactively uses data to establish key metrics for projects. Explores data from analytics packages, customer insight or other sources to understand context of research work. Identifies gaps where data is needed. Regularly tests design work with users in partnership with UX Research team. Iterates research methods based on testing and data analysis. Requirements Has a very good knowledge of the tech stack (.Net/C#) of the organisation and any limitations/opportunities this presents. Understands the nuances of designing for different platforms. Uses design software (Axure, Sketch, Invision) to intermediate level. Builds good working relationships with tech teams. Uses relevant tools for communicating designs to developers. Experience designing data/analytics tools would be an advantage. What's it like to work here? Outstanding - you've probably already got a feel for what we do and the technology we're involved with but what's really stands us out from the crowd is our culture. We're an agile, dynamic and forward thinking organisation who understands the importance of looking after our staff. We pride ourselves on delivering high-quality products, providing our employees with interesting challenges for their personal and career development whilst also striking the right balance between work and family life. Women in technology: RBI is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 27% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology: · Mentoring scheme for women in technology · Women's network forum · Regularly run events for schools girl about careers in technology to inspire the next generation of girls in tech. RBI proudly support the Tech Talent Charter...... click apply for full job details
RECRUIT123 LIMITED
Are you passionate about helping people with their computers? Do you like the challenge of seeing if you can find where the IT problem is and figuring out how to solve it? This is a great opportunity to work for an established business that supplies outstanding quality IT services to customers that vary from micro-businesses and SMEs to larger organisations.Their focus is on world class service, becoming a trusted partner and an integral part of the client business.This brilliant opportunity has arisen as part of an ambitious, phased growth and expansion plan. You will be joining a friendly team, based in Wolverhampton, which consists of the company owner / Director, IT Team, his virtual assistants, and Rosie the post dog. What the role involves: You will work directly with the company owner and be trained in all aspects from technical support and knowledge through to how to communicate and build good working relationships with customers. Duties to include: Providing 1 st line support Set up and maintenance of infrastructure Providing remote support to clients Setting up Office 365 Migrating data and emails Implementing back-ups Setting up and repairing hardware Attending client sites on some occasions Any administration and new duties as required You must have: Grade C or above in English & Maths, Level 2 functional skills (or equivalent qualification) A keen interest in anything IT related A thirst for learning new things Good oral communication skills - can talk to human beings as well as computers An ability to simplify technical jargon into plain English for the more technically challenged Good organisation skills and be a logical thinker A sense of humour Been a resident in the UK for a minimum of 3 years Useful but not essential: GCSE ICT or Computer Science (or other qualification but must NOT have Level 3 or above in IT apprenticeship) Interest in Gaming IT equipment Driving licence Salary/package: There is a starting salary of £124 - £200 per week, initially 30 hours a week (Monday - Friday). You will also be supported in studying towards a Level 3 IT apprenticeship.Holiday entitlement is 28 days including statutory bank holidays. Would suit: Apprentice, School Leaver, Graduate, IT Technician, IT Support, Helpdesk Support, 1 st Line Support. Please apply now to avoid disappointment...... click apply for full job details
Are you passionate about helping people with their computers? Do you like the challenge of seeing if you can find where the IT problem is and figuring out how to solve it? This is a great opportunity to work for an established business that supplies outstanding quality IT services to customers that vary from micro-businesses and SMEs to larger organisations.Their focus is on world class service, becoming a trusted partner and an integral part of the client business.This brilliant opportunity has arisen as part of an ambitious, phased growth and expansion plan. You will be joining a friendly team, based in Wolverhampton, which consists of the company owner / Director, IT Team, his virtual assistants, and Rosie the post dog. What the role involves: You will work directly with the company owner and be trained in all aspects from technical support and knowledge through to how to communicate and build good working relationships with customers. Duties to include: Providing 1 st line support Set up and maintenance of infrastructure Providing remote support to clients Setting up Office 365 Migrating data and emails Implementing back-ups Setting up and repairing hardware Attending client sites on some occasions Any administration and new duties as required You must have: Grade C or above in English & Maths, Level 2 functional skills (or equivalent qualification) A keen interest in anything IT related A thirst for learning new things Good oral communication skills - can talk to human beings as well as computers An ability to simplify technical jargon into plain English for the more technically challenged Good organisation skills and be a logical thinker A sense of humour Been a resident in the UK for a minimum of 3 years Useful but not essential: GCSE ICT or Computer Science (or other qualification but must NOT have Level 3 or above in IT apprenticeship) Interest in Gaming IT equipment Driving licence Salary/package: There is a starting salary of £124 - £200 per week, initially 30 hours a week (Monday - Friday). You will also be supported in studying towards a Level 3 IT apprenticeship.Holiday entitlement is 28 days including statutory bank holidays. Would suit: Apprentice, School Leaver, Graduate, IT Technician, IT Support, Helpdesk Support, 1 st Line Support. Please apply now to avoid disappointment...... click apply for full job details
