Australian High Commission
London
Type: Full Time/Permanent
Location: London, UK
Competitive Salary Range Starting at : £42,740
Closing date: 15th December 2019
How to Apply: Directly to the AHC recruitment site
About the Department of Foreign Affairs and Trade (DFAT)
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the Position
The position provides technical support and administration of the DFAT communication systems at post in line with DFAT policy. The position is required to operate with a high degree of autonomy and self-management to resolve issues which will include working closely with the Global Support Centre (GSC), Regional Technical Officers (RTO) and Canberra-based information systems managers.
The ICT Manager will provide a range of communications and technology services, including first level support, providing advice on routine requests from the Australian High Commission’s employees and partner agencies and ad-hoc project work in line with business requirements.
It is a condition of this appointment that any candidates applying for this position must have or be able to obtain and maintain an Australian National Security Clearance to Top Secret Level and must therefore be an Australian citizen.
The key responsibilities of this position include, but are not limited to:
Manage and maintain DFAT’s unclassified and classified systems/networks, processes, databases, internet, intranet and user administration
Maintain current knowledge of DFAT systems and identify opportunities for efficiency improvements in processes and procedures
Daily management and investigation of ICT support cases, responding to and prioritisation of issues from identification to resolution
Manage DFAT’s secure telephone and videoconferencing facilities, ensuring appropriate approvals are in place and venues are secure, providing technical assistance, resolving hardware issues, and providing training to users
Manage IT and Security administration for starters and leavers in liaison with other post administration staff
Provide security briefings for all new staff and staff granted security clearances
Manage and maintain post’s access control system (Cardax). Including creation, access amendments and deletion of users, access reports on request and close liaison with Cardax’s engineers on day-to-day operations and troubleshooting
Undertake asset management tasks and stock-takes for DFAT equipment, including active management of a mobile device asset register
Maintain Keywatcher system including creation, access amendment and deletion of users
Support Ministerial and high level visits, including communications information and input at the planning stage, the installation of office setups in off-site locations and assisting with delivery of secure communications during visits
Manage contract for office printers and maintain associated equipment and toners.
Maintain cable infrastructure and floor distribution racks
Manage the delivery of communication about DFAT’s ICT activities and outages with accurate and timely recording and reporting on those activities
Provide training and administration of the High Commission’s physical and electronic data records management systems
Provide training and administration of the High Commission’s website
Supervise staff undertaking back-up ICT or post security administration (PSA) duties as required
Other duties are required
Qualifications/Experience
Excellent communication and interpersonal skills for customer service – including: face-to-face, e-mail and telephone communication, including demonstrated high level commitment to quality customer service, support and delivery
Functional expertise in technology and network administration, and the ability to learn additional skills in this area quickly or on-the-go
Demonstrated prior responsibility for network administration or experience in this field
Strong time management and multitasking skills
Ability to interpret technical language to non-technical colleagues for their understanding
Experience maintaining systems, processes, databases, internet and intranet
Experience in management and tracking of an asset and device register
Demonstrated knowledge of current PC related hardware and maintenance
Flexibility, reliability, adaptability and the ability to respond to changing work priorities as demand requires, including responding out of hours
Ability to assist with Video Teleconference facilities and experience with Audio Visual events would be an advantage
Type: Full Time/Permanent
Location: London, UK
Competitive Salary Range Starting at : £42,740
Closing date: 15th December 2019
How to Apply: Directly to the AHC recruitment site
About the Department of Foreign Affairs and Trade (DFAT)
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the Position
The position provides technical support and administration of the DFAT communication systems at post in line with DFAT policy. The position is required to operate with a high degree of autonomy and self-management to resolve issues which will include working closely with the Global Support Centre (GSC), Regional Technical Officers (RTO) and Canberra-based information systems managers.
The ICT Manager will provide a range of communications and technology services, including first level support, providing advice on routine requests from the Australian High Commission’s employees and partner agencies and ad-hoc project work in line with business requirements.
It is a condition of this appointment that any candidates applying for this position must have or be able to obtain and maintain an Australian National Security Clearance to Top Secret Level and must therefore be an Australian citizen.
The key responsibilities of this position include, but are not limited to:
Manage and maintain DFAT’s unclassified and classified systems/networks, processes, databases, internet, intranet and user administration
Maintain current knowledge of DFAT systems and identify opportunities for efficiency improvements in processes and procedures
Daily management and investigation of ICT support cases, responding to and prioritisation of issues from identification to resolution
Manage DFAT’s secure telephone and videoconferencing facilities, ensuring appropriate approvals are in place and venues are secure, providing technical assistance, resolving hardware issues, and providing training to users
Manage IT and Security administration for starters and leavers in liaison with other post administration staff
Provide security briefings for all new staff and staff granted security clearances
Manage and maintain post’s access control system (Cardax). Including creation, access amendments and deletion of users, access reports on request and close liaison with Cardax’s engineers on day-to-day operations and troubleshooting
Undertake asset management tasks and stock-takes for DFAT equipment, including active management of a mobile device asset register
Maintain Keywatcher system including creation, access amendment and deletion of users
Support Ministerial and high level visits, including communications information and input at the planning stage, the installation of office setups in off-site locations and assisting with delivery of secure communications during visits
Manage contract for office printers and maintain associated equipment and toners.
Maintain cable infrastructure and floor distribution racks
Manage the delivery of communication about DFAT’s ICT activities and outages with accurate and timely recording and reporting on those activities
Provide training and administration of the High Commission’s physical and electronic data records management systems
Provide training and administration of the High Commission’s website
Supervise staff undertaking back-up ICT or post security administration (PSA) duties as required
Other duties are required
Qualifications/Experience
Excellent communication and interpersonal skills for customer service – including: face-to-face, e-mail and telephone communication, including demonstrated high level commitment to quality customer service, support and delivery
Functional expertise in technology and network administration, and the ability to learn additional skills in this area quickly or on-the-go
Demonstrated prior responsibility for network administration or experience in this field
Strong time management and multitasking skills
Ability to interpret technical language to non-technical colleagues for their understanding
Experience maintaining systems, processes, databases, internet and intranet
Experience in management and tracking of an asset and device register
Demonstrated knowledge of current PC related hardware and maintenance
Flexibility, reliability, adaptability and the ability to respond to changing work priorities as demand requires, including responding out of hours
Ability to assist with Video Teleconference facilities and experience with Audio Visual events would be an advantage
Chemonics International Inc.
United Kingdom
Chemonics seeks a Global Technology Support Manager to be based in the United Kingdom (UK) office. The Global Technology Support Manager provides technology oversight and management services to support Chemonics’ users and projects. The manager develops, implements, and promotes standards, systems, and resources for supporting Chemonics’ users, as well as those participating with proposals and projects and provides technical support to the UK office in addition to providing remote support to field offices located around the world. The Manager will be assigned to support laptops, mobile devices, printers, A/V, and provide Office 365 application expertise. This position identifies and promotes customer support services, contributes to new business efforts, and can effectively communicate the connection between all duties and responsibilities with the larger goals of the company. We are looking for individuals who have a passion for making a difference in the lives of people around the world.
Responsibilities include:
Provides technical support to the UK office in addition to providing remote support to field offices around the world. Manages the ticket queue, allocating resources, and communicating with staff as appropriate
Identifies and investigates technical issues and provides resolution and follow-up to end users. Escalates more complex problems to Tier 3 technical staff
Takes direct, appropriate and timely action to meet staff needs and resolve basic technology issues
Administrates Active Directory including Azure Active Directory, AD Connect, AD/ADP Sync, Group Policies, DNS, replication, and directory synchronization
Assists with Office 365 user account management including creating, managing, maintaining, disabling and deleting all Office 365 and on premises accounts, security groups, distribution groups, public folders, shared mailboxes and meeting/resource rooms
Assists with the assignment of Office 365 licenses to staff and ensuring the availability of licenses for incoming staff
Assigns SharePoint permissions by implementing the Information Security Framework owned by the Data Quality and Governance Team
Oversees the preparation of desktop and laptop images using the appropriate tools. (Symantec, Avamar, System Center Configuration Manager)
Monitors network devices for uptime and troubleshoots connectivity issues
Organizes and participates in project start-ups, close outs and operations, including IT Systems recommendations, design and optimization, and other initiatives to promote the stability and efficiency of the field office IT systems including on-site visits to implement and/or troubleshoot IT systems
Participates in new business work and assists with writing IT cost proposals for proposal teams
Works with other GTI teams to standardize home office and project office set up to accommodate enterprise application deployment and other new technologies
Provides Audio/Video (A/V) support, which includes assisting and training end-users on the proper use of A/V equipment and new corporate hardware and software applications
Identifies, troubleshoots, and resolve issues with network, printers, laptop, and A/V components
Configures user VOIP phones and voicemail
Documents technical systems process and procedures and gets actively involved in promoting new technologies or new systems or procedures
Provides formal and informal training to staff on Chemonics tools and systems
Effectively communicates the functions, roles and responsibilities of GTI to staff
Maintains and expand technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and Chemonics practice networks
Undertakes assignments on projects or special initiatives as appropriate
Participates in the development of the department’s strategic plans, training materials and tools
Serves as acting director as required
Performs other tasks and responsibilities required by supervisor
Qualifications:
Degree in computer science or related technology field required, or equivalent combination of education and work experience
Technical helpdesk experience required, including demonstrated experience with network security best practices and configurations, as well as administration of Office 365, Microsoft Exchange online, Powershell, and SharePoint
Ability to conceptualize, plan, manage, and support network environments
Demonstrated understanding of Microsoft operating systems, Microsoft Office applications, networking, and PC hardware
Excellent oral and written communication skills, including the ability to present ideas in a user-friendly language to non-technical staff and end users
Ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
Ability to work both independently and as part of a team
Excellent interpersonal and customer service skills
Proven ability to work independently in a fast-paced environment, handle multiple tasks, prioritize workload and complete work
Demonstrated leadership, versatility, and integrity
Experience living or working in developing countries preferred
Willingness to work overseas for up to 4 weeks per year and to consider long-term overseas assignments
Strong organizational and work prioritization skills and attention to detail
Demonstrated leadership, versatility, and integrity
Proficiency in regional or geographic language preferred
UK work authorization required
Application Instructions: Apply through our UK Career Center by September 19, 2019. No telephone inquiries, please. However, if you are not able to apply through our Career Center due to a disability, underlying health condition or for some other legitimate reason, or require an adjustment to do so, please contact us at applicantrequest@chemonics.com . Applications will be considered on a rolling basis and finalists will be contacted.
Chemonics is an equal opportunity employer and we are opposed to discrimination on any grounds. We are committed to creating a diverse environment, and therefore all qualified applicants will receive consideration for employment without regard to disability, sex, race, religion or belief, gender reassignment, sexual orientation, age, marriage and civil partnership, pregnancy and maternity. We look forward to receiving your application.
Chemonics values the protection of your personal data. If you are in the European Union, please read our EU Recruiting Data Privacy Notice to learn about how we process your personal data. Please use the following link to access the EU Recruiting Data Privacy Notice: https://chemonics.com/wp-content/uploads/2018/12/EU-Recruiting-Data-Privacy-Notice-12.2018.pdf .
Chemonics seeks a Global Technology Support Manager to be based in the United Kingdom (UK) office. The Global Technology Support Manager provides technology oversight and management services to support Chemonics’ users and projects. The manager develops, implements, and promotes standards, systems, and resources for supporting Chemonics’ users, as well as those participating with proposals and projects and provides technical support to the UK office in addition to providing remote support to field offices located around the world. The Manager will be assigned to support laptops, mobile devices, printers, A/V, and provide Office 365 application expertise. This position identifies and promotes customer support services, contributes to new business efforts, and can effectively communicate the connection between all duties and responsibilities with the larger goals of the company. We are looking for individuals who have a passion for making a difference in the lives of people around the world.
Responsibilities include:
Provides technical support to the UK office in addition to providing remote support to field offices around the world. Manages the ticket queue, allocating resources, and communicating with staff as appropriate
Identifies and investigates technical issues and provides resolution and follow-up to end users. Escalates more complex problems to Tier 3 technical staff
Takes direct, appropriate and timely action to meet staff needs and resolve basic technology issues
Administrates Active Directory including Azure Active Directory, AD Connect, AD/ADP Sync, Group Policies, DNS, replication, and directory synchronization
Assists with Office 365 user account management including creating, managing, maintaining, disabling and deleting all Office 365 and on premises accounts, security groups, distribution groups, public folders, shared mailboxes and meeting/resource rooms
Assists with the assignment of Office 365 licenses to staff and ensuring the availability of licenses for incoming staff
Assigns SharePoint permissions by implementing the Information Security Framework owned by the Data Quality and Governance Team
Oversees the preparation of desktop and laptop images using the appropriate tools. (Symantec, Avamar, System Center Configuration Manager)
Monitors network devices for uptime and troubleshoots connectivity issues
Organizes and participates in project start-ups, close outs and operations, including IT Systems recommendations, design and optimization, and other initiatives to promote the stability and efficiency of the field office IT systems including on-site visits to implement and/or troubleshoot IT systems
Participates in new business work and assists with writing IT cost proposals for proposal teams
Works with other GTI teams to standardize home office and project office set up to accommodate enterprise application deployment and other new technologies
Provides Audio/Video (A/V) support, which includes assisting and training end-users on the proper use of A/V equipment and new corporate hardware and software applications
Identifies, troubleshoots, and resolve issues with network, printers, laptop, and A/V components
Configures user VOIP phones and voicemail
Documents technical systems process and procedures and gets actively involved in promoting new technologies or new systems or procedures
Provides formal and informal training to staff on Chemonics tools and systems
Effectively communicates the functions, roles and responsibilities of GTI to staff
Maintains and expand technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and Chemonics practice networks
Undertakes assignments on projects or special initiatives as appropriate
Participates in the development of the department’s strategic plans, training materials and tools
Serves as acting director as required
Performs other tasks and responsibilities required by supervisor
Qualifications:
Degree in computer science or related technology field required, or equivalent combination of education and work experience
Technical helpdesk experience required, including demonstrated experience with network security best practices and configurations, as well as administration of Office 365, Microsoft Exchange online, Powershell, and SharePoint
Ability to conceptualize, plan, manage, and support network environments
Demonstrated understanding of Microsoft operating systems, Microsoft Office applications, networking, and PC hardware
Excellent oral and written communication skills, including the ability to present ideas in a user-friendly language to non-technical staff and end users
Ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
Ability to work both independently and as part of a team
Excellent interpersonal and customer service skills
Proven ability to work independently in a fast-paced environment, handle multiple tasks, prioritize workload and complete work
Demonstrated leadership, versatility, and integrity
Experience living or working in developing countries preferred
Willingness to work overseas for up to 4 weeks per year and to consider long-term overseas assignments
Strong organizational and work prioritization skills and attention to detail
Demonstrated leadership, versatility, and integrity
Proficiency in regional or geographic language preferred
UK work authorization required
Application Instructions: Apply through our UK Career Center by September 19, 2019. No telephone inquiries, please. However, if you are not able to apply through our Career Center due to a disability, underlying health condition or for some other legitimate reason, or require an adjustment to do so, please contact us at applicantrequest@chemonics.com . Applications will be considered on a rolling basis and finalists will be contacted.
Chemonics is an equal opportunity employer and we are opposed to discrimination on any grounds. We are committed to creating a diverse environment, and therefore all qualified applicants will receive consideration for employment without regard to disability, sex, race, religion or belief, gender reassignment, sexual orientation, age, marriage and civil partnership, pregnancy and maternity. We look forward to receiving your application.
Chemonics values the protection of your personal data. If you are in the European Union, please read our EU Recruiting Data Privacy Notice to learn about how we process your personal data. Please use the following link to access the EU Recruiting Data Privacy Notice: https://chemonics.com/wp-content/uploads/2018/12/EU-Recruiting-Data-Privacy-Notice-12.2018.pdf .
