Leamington Spa, Warwickshire
Based in Leamington Spa, our client is seeking a 2nd line Software Support Analyst who has a passion for technology and who would like to be part of an innovative and forward-thinking software house. The 2nd line Software Support Analyst role sits within the Support function but also liaises closely with the Technical Support and Development teams to help resolve product issues that the customer may raise. As the Customer Service Analyst you will be supporting a core product suite (hosted in the cloud) and be responsible for owning and troubleshooting any 1st / 2nd line technical issues that come through. You will also be expected to be proactive in looking ahead to potential areas of support in a multi-tier environment. Skills required for this role: Responding quickly, appropriately and professionally to customer and internal queries regarding software issues. Diagnosing faults within existing or newly developed software. Ownership of investigations of internal and external customers in line with defined service level agreements and Support procedures. Providing solutions to problems & customer requests, including data changes if appropriate. Liaising with other teams to ensure permanent software fixes are implemented. This role generally does not include any programming but will involve appreciation of the underlying technology to demonstrate a thorough and ongoing knowledge of all live solutions. Provide 1st and 2nd line support with hands-on telephone and email support. Ownership and ability to action and track customer incidents through to resolution. Escalate & provide feedback to the Customer Services Manager on common issues. Assess each issue/problem raised for impact to the customer and prioritise and plan workload as appropriate. Forecast and communicate resolution timescales, adjusting according to progress. Setting expectations with the customer, negotiating/agreeing priorities as appropriate. Ensure issues are identified, tracked, reported upon and resolved in a timely manner. ROLE: 2nd line Software Support LOCATION: Leamington Spa, Warwickshire Please contact Chi Ming Lau at Synchro to explore this exclusive opportunity further or apply through this job posting and we will be in touch. Keywords: technical support, 1st line support, software support, it support analyst, it technician, it engineer, it analyst, it support engineer, 2nd line support, second line support, 3rd line support, third line support application support, software, XML, development lifecycle, Location: commutable from: Royal Leamington Spa, Kenilworth, Banbury, Coventry, Warwick, Oxford, Leamington Spa, Stratford Upon Avon, Shipston on stour, Leicester, Solihull, Shirley, Nottingham, Birmingham, Solihull, West Midlands,
Michael Page Technology
System Support Technician Responsible for guaranteeing the operational conditions of all the systems of the company, including both the customer platforms hosted at partners' datacenters, hardware installed on clients' sites and the internal network and systems used within the business. The System Support Technician is responsible for systems' operational conditions and uptime. Client Details They are a multinational organisation, with a large turnover (£2m+) for a small UK team. For over 20 years, our client has been delivering innovative technological solutions to the Industrial sector. Digitally linking their clients' workforces and customers with their assets and transforming data into valuable actionable business information. They provide RFID tracking and tracing solutions to industries with multiple mobile assets, working with household-name brands across a prestigious and growing client base. Clients are within the Logistics, Distribution and Supply Chain industry. The office is located in Barnsley, with plans in place to relocate to Leeds in the next 12-24 months. Description System Support Technician They are looking for someone to come on-board to support the critical business systems through data analysis and using SQL to navigate databases, write queries, and help resolve issues - based out of the Barnsley office. This role would suit someone coming from an Applications Support or 1st/2nd Line Support background, who is looking for a more dynamic role - with a view to progressing with the business. There will be opportunities to get involved in more hands-on aspects of the business such as assistance during hardware builds and installations on customer site, as well as participation in pre-sales, deployment, and post-sales from the systems operations standpoint. » Define, implement and monitor good support practices and processes in order to guarantee high availability of all systems and platforms controlled by the client. - Provide first and second line support as required with existing clients: - Liaise with client key Users to resolve issues related to data capture, connectivity, remote connection & web based reporting systems. - Analyze issues and determine severity according to contractual Service Level Agreements (SLA's) - Escalate support requirements internally where necessary. Inform technical teams about the reproduction steps in order to fix the issues accordingly. » Participate in projects pre-sales, deployment and post-sales from the system operations standpoint. » Exploitation of systems: - Monitor data capture devices installed on client's sites. - Reprocessing of data within SQL Database environments » Provide support and physical assistance for Alizent Engineers during hardware builds and installations on clients sites. Profile » 2+ years' experience in System Administrator/ Help Desk position, preferably in AWS environment. » Strong technical knowledge of Windows Server and MS SQL Server. » Basic knowledge in Developing (C#) would be an advantage » Technical knowledge of IP networks and high availability environments. » Database administration skills would be an advantage » Strong communication skills and customer driven » Basic Spanish knowledge would be a plus Job Offer Working within a small local team, across an organisation which spans Europe - you will be responsible for analysing and reporting on data using SQL. This role would suit someone who does not want to be in a 1st/2nd line support role forever, but would be involved in all aspects of the business - with the opportunity to progress into other areas. Strong focus on development and progression. Great culture and team environment. Barnsley office, with a view to a Leeds move in the medium-term.
Michael Page Technology
UC Engineer to work as part of a team to manage a Global Collaboration platform. Client Details UC Engineer to work as part of a team to manage a Global Collaboration platform. Operational in over 100 countries with over 60,000 staff. This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organisation Responsible for operational support of global collaboration platforms including Hybrid Exchange 2016, Skype for Business, MDM/MAM and related Office 365 technologies. Successful candidate will be responsible for proactive monitoring of the platform's health, drive continuous improvement and resolve any issues that may be presented. A deep understanding of the collaboration platforms is essential and a willingness to learn and successfully deploy new technologies. Successful candidate will have proactive 'can do' attitude, superior communication skill with end users and IT management, excellent problem-solving skills, proven experience in taking the lead with coordinating incident resolution working with multiple teams on outage bridges, and in-depth knowledge of systems. Description Provide operational support for unified collaboration platforms including Exchange 2016, Skype for Business, Microsoft Teams, Intune, OneDrive for Business and other Office 365 collaboration technologies Manage Mail hygiene platforms and mail transport technologies Develop automation and self service capabilities Develop and ensure collaboration platforms are maintained in a compliant manner aligning with company and external standards and requirements Profile A skilled infrastructure engineer with experience with platforms including Exchange 2016, Skype for Business, Microsoft Teams, Intune, OneDrive for Business and other Office 365 collaboration technologies. Knowledge of Active Directory andAzureAD,AADConnect, Office 365 technologies. On Premises Microsoft Exchange, Skype for Business and Server Operating Systems. PowerShell scripting capabilities. Desired Skills Demonstrated strong technical competence within area of expertise and strong ability to develop and implement high level systems strategies Advanced analytical and problem-solving skills Expert knowledge of Active Directory and AzureAD, AADConnect, Office 365 technologies. On Premises Microsoft Exchange, Skype for Business and Server Operating Systems Strong PowerShell scripting capabilities Excellent written and verbal communication skills and customer service skills Job Offer Attractive salary and benefits package with a global brand who offer professional and personal development working as part fo a strong technical team.
Network Security Engineer Cisco, Checkpoint, ASA, Juniper Permanent | Redhill/Reigate Network Security Engineer is urgently required by our leading client based in Redhill / Reigate to lead in the delivery of improved network, infrastructure, and security services. You will be responsible for identifying, investigating, and resolving complex infrastructure and network issues, whilst also actively improving the day to day monitoring of the services. You will act as an SME in the field of networks and network security, taking lead on projects, managing external partners, and advising on any issues relating to Network security including ISO27001, Pen Testing, and Forensics. Skills required: - Demonstrable experience managing complex network infrastructures. - Solid Cisco and Juniper Networking experience across Switching, Routing, WLAN Products, VPNs, DNS, DHCP, and similar. - CCNP certification desirable. - Solid experience in Firewall configuration and management, ideally Checkpoint and/or ASA. - Demonstrable experience in managing complex LAN/WAN environments, ideally large scale/international LAN management. - ISO 27001 IT Security including Pen testing and IT Forensics would be seriously advantageous - In-depth knowledge of SNMP monitoring tools - Excellent communication skills. Do call me to discuss - or send me your CV. CCNP, Cisco, Juniper, Network Security, Firewalls, ASA, Intrusion Detection, IDS/IPS, SIEM, SNMP, ISO 27001, Pen Testing