Aldgate, London, United Kingdom
Job Purpose (a succinct summary):
Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues.
Key Responsibilities/Accountabilities (a breakdown of Job Purpose):
Understanding of Microsoft Exchange 2013, 2010
Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2
Understanding of Network devices – Switches (Cisco, Brocade), Firewalls
Understanding of Remote Desktop Services and applications
Understanding of Microsoft Office 365
Diagnosing and Resolving (local and remote) hardware and software faults,
keeping within defined service level agreements
2nd line Support and assistance
Escalation (if required) to VNOC Manager and senior engineering team
Pro-actively provide ongoing support of network and email systems
Ensure all site documentation is accurate and up to date.
Complete and submit all time sheets in a timely manner when required.
Check Support Desk email account and tickets in call logging system for
Log all problems using the provided call logging system
Update all tickets allocated at each stage of the call, i.e. respond, update,
Take ownership of problems, troubleshooting them whilst constantly liaising
with the client and completing all paper work involved
Adhere to all company procedures including site and field service
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):
Highly motivated and focused team player
Demonstrate an understanding of technical ability proficient with an ITE1
up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in
MS Server and Desktops – MCITP.
Support of email systems for client (Exchange, Outlook)
Networking Admin skills
Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10
Proven experience of troubleshooting GPO (group policy objects)
Experience of providing remote user support on the telephone and on
external client sites
Experience of troubleshooting Office 2007, 2010 and 2013
Experience in dealing with VIP users
Experience with virtualization for example – Vmware
Experience with monitoring systems
Good understanding of networking – OSI network layers, TCP/IP, DHCP
Understanding of data protection and data security
Demonstrate strong organisational skills
Have an understanding of what is required to communicate effectively
between various business levels both internally and externally (clients,
suppliers and vendors)
Exhibit time management skills
Attention to detail
Work well under pressure
Show flexibility - recognise that in line with client requests, from time to time
there could be a requirement to work outside of "normal" office hours.
Self-motivated and able to thrive in a fast moving, high pressure working
Client and team focused – understand the requirements of each
Demonstrate strong communication skills
Display a proactive approach
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Although not essential, it would be advantageous to have experience with the following:
Aderant software Mimecast
Note: The VNOC runs on a shift basis ranging from:
07:00 – 15:30
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
Your job description is a guidance as to performance and are not contractual terms
Jacob Bailey Group
Ipswich, United Kingdom
Welcome to the Jacob Bailey Group - an independent, international and award winning Creative Business Services Agency with offices in London, Suffolk, Nottingham and New York. We’re all about connecting relevance through Data, Technology and Creativity, improving our clients’ positioning and profits, while also creating Brilliant Experiences.
Suggest opportunities for further work with new and existing projects
Be inspired by, and help inspire the talent around you with fresh thinking and new ideas
Keep clients coming back for more by creating Brilliant Experiences
Work with the Technical Studio team to develop the SaaS product suite – ensuring it lives up to the overall vision that is set out in the ‘Galaxy Vision document’.
Be prepared to share your knowledge with the wider team
Support the more senior members of the Technical Studio team
Work with the other Developers on front-end design, back-end build and functionality as well as email build projects
Seek regular feedback and communicate regularly with the Technical Studio and account management teams.
Use the appropriate technology to the deliver the required functionality
Write code to the standard as set out by the Senior Developers - which adheres to best practices and the coding standards adopted in the wider Technical Studio team
Commit code to version control, using the approach adopted by the Technical Studio
Test your work and the work done by others.
Work effectively and efficiently at all times to deliver projects on time and on budget
Understand what’s required of you, and the time allocated to do it.
Working standard UK office hours – 8:45am to 5:30pm.
A Graduate Web Developer/Junior SaaS Developer reports directly to the Technical Lead in Ipswich but works closely with their fellow Developers. Occasional travel to the London office may be expected.
We look forward to receiving your application.
The Engineering Development Trust
Welwyn Garden City, United Kingdom
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
Birmingham City University
Birmingham, United Kingdom
Birmingham City University Location: Joseph Priestley Building Full Time, Permanent Ref No: 012018-47
We are looking for an experienced and enthusiastic professional to lead a team of trainers in the IT department at Birmingham City University. Based in our prestigious, modern city centre campus, you will need proven experience of leading IT training and change management initiatives, good people manager skills and ability to quickly build credibility and influence, particularly at a senior level. This role would suit a collaborative professional who enjoys both strategic and operational delivery.
Training provision in the University is undergoing a radical change with the imminent introduction of an Oracle cloud based Enterprise Resource Planning system which incorporates a new LMS. This provides a unique and exciting opportunity to re-evaluate how IT training is offered to our customers. The IT Training Manager will be working closely alongside HR Staff Development, Education Development Service and IT Help Desk teams so an excellent level of professional communication skills and strong leadership capabilities are essential.
We are looking for:
Experience in leading an IT training team
Strong working knowledge of Microsoft technologies including MS Office 2016 and Office 365 products
Ability to design and implement an IT Training strategy, in particular during the rollout of new IT projects and processes
Proven experience to devise and deliver a training programme that will utilise a range of training methods – classroom, eLearning, written materials, floor-walking and 121s
Strong communication, facilitation and change management skills and tangible evidence of driving positive cultural change within large complex organisations – ideally in the higher education sector
In addition to being educated to bachelor degree level and/or holding a relevant professional qualification, you’ll have well developed performance coaching skills.
In your role you will:
Conduct regular individual and team meetings to ensure the IT Training team are growing, developing and achieving the highest standard
Conduct and review Training Needs Analysis (TNA's) and customer feedback across the University
Manage and maintain the IT training budget, co-ordinate external training for IT staff
Develop close professional relationships with suppliers to gain appropriate course content and advantageous terms.
Design interventions to support large scale change and improvement projects.
Closing Date: 5 February 2018 Interview Date: 26 February 2018
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website.
Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.
Alternatively if you require the application in a different format please contact the Human Resources Department at email@example.com or on 0121 331 6693.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.