IT Job Board | UK IT jobs, ICT Careers and Recruitment

WE London, United Kingdom

Service Desk Analyst Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation? WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others. WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place. The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change. This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office. A minimum two-year commitment is required. There is a six (6) month probationary period and salary is negotiable. This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada. Join a team that is passionate for what we do and truly makes a difference. Your Impacts: End User Support Oversee the daily operations of all aspects of the Service Desk in UK Support local, international and regional offices remotely through a central Service Desk system Ensure business needs are accomplished in the most cost-effective manner Work closely with the senior management team to help implement technology and processes based on business needs Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office Troubleshoot emergency IS related problems and escalate when necessary Provide backup solutions and services to staff Provide emergency support for visiting Staff, presentations and events Support WE Day UK Train on and maintain current and new application systems and platforms Assist with overall global ticket queue May be required to travel to country offices for support IT Project Management for the UK office Mange and implement office moves or new building buildouts that may occur in the UK Work with the global headquarters to implement new technologies, services, or processes Work with Headquarters to set up mobile devices and maintain organizational security compliance Printers and Servers and Infrastructure Manage Support Virtualization and server infrastructure with support of Head Office Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed Build escalation rules for malfunctioning hardware Maintain Wi-Fi and network infrastructure with support of Head Office Active Directory, SharePoint and Office 365 Provision, configure and maintain user accounts Maintain strict quality control of staff information in company directories Maintain SharePoint sites and security and distribution groups Troubleshoot security and sharing issues Provide remote troubleshooting support Provide backup services of various stakeholder groups Reporting and Administration Respond to issues and monitor/audit requests Own and maintain the lifecycle of assets in the organization Train co-workers on use and support of implemented technologies Assist in strategic planning for the Information Systems department Manage the creation of standard operating procedure documentation Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages What you bring: Possess a Bachelors or similar diploma in IT or related field Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts Experience working with Microsoft Office 365, Active Directory Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server Enjoy working in a demanding, fast paced work environment and flexible with work hours Some travel may be required to support We Day tour and country support Able to perform well and problem solve in high stress, dynamic and changing situations Comfortable working with external stakeholders and vendors Positive and professional attitude and able to work as a team player Excellent written and oral communication skills Experience with Hyper-V an asset Experience with Cisco Firewalls an asset Knowledge of helpdesk and ticketing tools are an asset ITIL Foundations certification is an asset Supplementary Benefits Employer-provided health and dental benefits Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day) Birthday’s off! Flexible work hours if on occasion you need to start late or leave early The opportunity to attend We Day our flagship event Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems. Unfortunately, we are unable to reimburse any interview expenditure that may be incurred. Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date. If you have any access requirements, please notify us in advance and we will do all we can to accommodate you. Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity. This post is subject to an enhanced DBS check. What makes us unique… Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise. We sincerely thank all those who apply, however only those considered for an interview will be contacted.

Jan 20, 2017

Full time

Application Support Manager (Office 365/Dynamics CRM)

Go Ape Bury Saint Edmunds, United Kingdom

Reports to: Head of IT Based: Company Registered office, Bury St Edmunds Hours of work: Average 37.5 hours/week, Mon – Fri Working within a dynamic and fast moving environment, across all business areas, to deliver IT services that enable us to successfully achieve our growth plans. Our requirement is for an experienced individual capable of working on their own initiative and communicating effectively with colleagues both verbally and in writing. The candidate will be willing to play a leading role in IT project activities and routine system maintenance. This role will primarily focus on 3rd line application support and delivery of enhancements to our Office 365 and CRM solutions ensuring the business maximizes the potential of the systems. The successful candidate will be a highly-motivated self-starter with a huge amount of enthusiasm and an ability to work as part of a team with a willingness to adopt a flexible approach to working on BAU and project work. A true team player who is positive in outlook and customer focused. Excellent and proven organisation skills with the ability to prioritise conflicting demands combined with the ability to work under pressure and deliver to tight timescales. Conscientious and passionate about the quality of your work. Responsibilities: Provide dedicated support, configuration and administration to the companies Dynamics CRM platform (O365). Creating and managing system administration, including product, schedule and user functions in line with business change processes. Control and document all administrative changes. Define Dynamics CRM workflows. Managing outsourced development and support providers to objectives, deadlines and SLAs. Develops, documents and implements changes based on requests for change. Applies change control procedures. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Ensures that all requests for support are dealt with according to set standards and procedures. Ensures system configuration information is complete, current and accurate. Maintains and updates Knowledge Base articles and system documentation whenever required particularly during/after system updates. Maintains own knowledge of specific technical specialisms, provides detailed advice regarding their application and executes specialised tasks. The specialism can be any area of information or communication technology, technique, method, product or application area Provide data reporting via Power BI. Analysis of report requirements through liaison with internal colleagues and external clients. Work with operational and commercial colleagues to understand the business information requirements and to ensure the accuracy and relevance of the information reported. Deal with third parties to provide maintenance assistance as and when required. Provide escalation management of support activities in a timely manner. The ability to communicate effectively and with appropriate sensitivity with a wide variety of colleagues and suppliers. The ability to prioritize work without the need for close supervision. Identifies, researches, and resolves technical problems. Knowledge Required: Accreditation or demonstrable knowledge on Microsoft Dynamics 365 would be desirable. CRM knowledge across Sales or Customer Service including: Contact and Account Management, Lead and Opportunity Management, Quote and Sales Order Management, Data Modelling and reporting Reporting tools, primarily Power BI. SharePoint and Power BI experience Experience of Cloud based services. Knowledge of C#.NET, JavaScript and Web Services SQL Database Administration (Desirable) MS Office (2010/2016) Mac OS X (10.6 through 10.10) ITIL Framework Skill Sets and abilities: Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary. Strong customer focus and enthusiasm for achieving excellence. Proven attention to detail and high standards for quality. Communication and interpersonal / customer service skills required. Ability to work with all levels of an organization required. Adopts an assertive and confident approach. Experience 3 years Microsoft Dynamics CRM experience. At least 3 years experience provisioning, developing and supporting companies Office 365 services. Excellent communication skills. Strong SQL Server and Reporting experience. The ability to undertake basic customization and configuration (Microsoft CRM). Managing outsourced development and support providers to objectives, deadlines and SLAs. Leisure, retail, e-commerce or logistics experience. Personal Circumstances Flexible in approach to changing demands of business and working hours. Willing to work ‘Out of Hours’ when necessary. Qualifications Relevant degree (Science based) or, HNC (with relevant experience). Relevant IT qualifications would be beneficial.

Nov 28, 2017

Full time

SENIOR DATA SCIENTIST

Cambridge City Council The Guildhall, Cambridge, UK

Cambridge City Council has an exciting and new opportunity for a Senior Data Scientist to use data science techniques to identify opportunities to improve Council services, improve outcomes for residents and help shape the future of Cambridge. You will work with senior Council service managers to analyse and interpret data about Council services and socioeconomic data relating to Cambridge to identify improvements to services for residents. You will also be responsible for improving the quality of data held by the Council and the way it is used across the organisation. You will utilise your experience of working with senior colleagues to identify challenges facing the business and will have the ability to use data to make clear recommendations for future activity. You will join us with the ability to use a range of technical skills and software packages to cleanse, interpret, and present complex data in a clear and compelling way to non-specialist audiences. If you are looking for a role where you can help shape services to provide a real and positive impact on our local residents, we would like to hear from you. For an information discussion about the role, please contact David Kidston on 01223 457043 or david.kidston@cambridge.gov.uk . To apply for this position, please visit www.publicsectorjobseast.co.uk . Alternatively, f or an application pack, please contact the Recruitment Team on 01223 458198 or email recruitment@cambridge.gov.uk .

Mar 16, 2018

Full time

Port Systems Business Analyst/Trainee Business Analyst

Forth Ports Limited Grangemouth, United Kingdom

As a member of the Port Systems team within the MIS department based in our central Grangemouth MIS office, you will participate in all aspects of the project life cycle. Activities will include delivering new capabilities as well as upgrading and supporting our existing terminal operating systems which currently consist of a diverse range of operational functions and commodities across the company’s various Ports and assets. Your key duties will involve: - Supporting users across the group in all areas of the existing system Diagnosing system issues and proposing/implementing solutions. Requirements gathering and analysis of business processes to asses and develop improved / new solutions Preparation of detailed specification documents for changes to the existing system and new developments Liaising with offshore developers as appropriate to ensure that the required solution is delivered Preparation and execution of structured acceptance testing plans Designing and delivering structured user training sessions and training literature Full involvement in implementations and post-implementation support Reporting to the lead Senior Ports Systems Analyst you will be fully involved in a diverse range of small to large scale projects across the group consisting of some or all of the above activities as appropriate to the situation. Personal Requirements The successful candidate will have the following attributes: - Essentials Formal qualifications , preferably to degree level Good verbal and written communications skills Good analysis and documentation skills Good interpersonal skills and ability to work in collaborative fashionas an integral part of a team An enquiring mind, willingness to learn Adaptive disposition and ability to work on multiple tasks in parallel Demonstrable experience / aptitude in IT related proficiencies Desirables Business process experience A creative mind and flair for process and application design A basic understanding of database design, desktop and server operating systems and general networking principles (not essential but would be an advantage) This is not a typical IT office based job and you can be expected to spend a proportion of your time working with administration and operational personnel across the business, as well as working in operational environments to implement new processes. You will ultimately be expected to be fully conversant with all application functionality relating to the port systems area deployed across the group. In return you can expect an excellent opportunity to forge a career in business analysis and applications design/development. Excellent terms and conditions are available and salary will be in the range £25 K – 33 K + on call allowance depending on experience. You will be expected to participate in the On-Call rota which provides 24x7 support for the company’s systems. Full training will be provided for the various systems and infrastructure covered by this arrangement.

Sep 21, 2017

Full time

Project Management Office Coordinator

Viapath

The place to work in pathology We are looking for top talent to join the UK's leading and fastest growing pathology company - a scientific organisation with a clinical purpose. Working in partnership with our service partners, Guy's and St. Thomas' Hospitals, King's College Hospital, Bedford NHS Hospital Trusts, and Princess Royal University Hospital we aim to set the standard for the future of pathology. Are you an established PMO Coordinator, or someone with experience working within a project environment? If working on innovative and unique projects is your thing, and if working in a fast-paced, supportive and professional environment sounds better, our PMO Coordinator post may be for you! The project managers you'll be supporting are involved in large scale tendering, complex IT infrastructure, future proofing and delivering on innovative solutions all with patient care in mind. Undoubtedly you will apply your sharp eye for detail, methodical approach to bring together large volumes of data from a variety of sources ahead of our reporting deadlines. You will be working within a structured project environment to join the Enterprise Projects Portfolio (EPP) team to provide high-quality support to our team of project managers. You will be supporting our project quality assurance process through supporting the Head of EPP and project managers in undertaking internal quality audits on existing programmes within the portfolio. You will also be involved in diary management, supporting our Head of Enterprise Project Portfolio and Team with general admin duties and handling first line enquiries.

Dec 13, 2018

Partnership Officer

MACMILLAN CANCER SUPPORT

Corporate Partnership Officer Permanent £23,000 - £27,000 (London) £21,000 - £25,000 (York) Location: Office Based in London or York. Tenacious and solution-focused? Looking to develop your fundraising and corporate partnerships experience? We have a fantastic opportunity to join the Corporate Partnerships team at Macmillan Cancer Support. This position offers exciting opportunities to build, develop and maintain our award-winning partnerships at Macmillan Cancer Support and to join one of the leading teams in the sector. We are looking for someone with excellent communication and project management skills. You will need to be people-orientated, confident and a team player as you provide support to the wider team alongside delivering your own projects. You will thrive from working to targets to drive success in relation to employee engagement and fundraising. You may already be working as a Corporate Partnerships Coordinator and are looking to make the next step up, or have a customer-facing or events management background and looking for a new challenge. This varied role will see you managing fundraising events, working with employees, managing interns and volunteers and will enable you to get great experience in working with high-profile partners. And what do we do for you in return for your enthusiasm and commitment? We commit to actively developing you in fundraising. Other benefits include private medical insurance, life assurance, pension, generous leave and interest-free loans for season ticket and gym membership. ------------------------------------ Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies. We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society. We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.

Dec 13, 2018

Full time

Assessment Analyst

Banking Standards Board

The Banking Standards Board (BSB) The BSB was established in 2015 to help raise standards of competence and behaviour across all banks and building societies doing business in the UK. Chaired by Dame Colette Bowe, the BSB is an independent, impartial and challenging champion of better banking standards. It is not a regulator or a lobby group; but is working with banks and building societies, their customers and staff and a range of other stakeholders to improve standards. The BSB is focused on understanding and assessing the culture of banks and building societies, identifying shortcomings, recognising progress and developing good practice to improve the trustworthiness of banking in the UK. We are a small organisation, circa 30 people, working on challenging issues of real importance, and this is an opportunity to develop your skills and contribute to an important initiative as part of a friendly, mutually supportive, fast-moving team. Assessment Analyst The annual BSB Assessment is core to our work. It is a unique and groundbreaking approach that we have developed, drawing on a range of academic disciplines, to assess the culture of our member firms: to give them evidence-based, impartial and insightful feedback on how willing and able they are to meet the needs of their customers and their staff, and to serve society. I n 2018, the BSB conducted the largest ever survey of behaviour, competence and culture in UK banking . We received over 72,000 responses to our Survey, with over 800 people participating in detailed focus groups. This research was conducted across different business lines and functions in 26 banks and building societies in locations around the UK. We also interviewed over 70 senior executives and board members. Building on our 2016 and 2017 Surveys, this data allows us to observe the cultures of banks and building societies as seen from significant numbers of people who work there, together with what may be changing over time. In preparation for the 2019 Assessment, we are recruiting for an Analyst in the Assessment Team, reflecting the demanding operational requirements of the exercise, the need to continually strengthen the framework to ensure that it remains leading edge, and to create the capacity to explore the rich data set that will be even bigger next year. The main responsibilities of the role will be: Assist in the content development of the Assessment exercise to provide insightful and useful feedback and challenge to participating firms. Act as relationship lead for some of the BSB's member banks and building societies that are participating in the Assessment. This requires: building and maintaining strong working relationships with key contacts in each firm, often at senior level, ensuring that they are fully informed of the timings and substance of the various stages of the Assessment process, and that any concerns that they have are flagged internally at an early stage, while helping to manage expectations; working with each firm to ensure that all of the necessary operational preparations are made for the successful running of the Assessment, including the Survey, interviews and focus groups; liaising closely with the Membership team within the BSB to ensure that they are fully sighted on feedback from members. Once the Assessment data has been collected, take the lead in authoring Assessment reports for some of our participating member banks or building societies. This involves: analysing large amounts of qualitative and quantitative data, and working across the Assessment team to draw out the key messages from this data; producing robust, insightful and lucid reports, that provide a fair, balanced and unvarnished perspective on the culture of firms; engaging in extensive internal review of these reports with the BSB executive team and its non-practitioner board members. Once the reports are produced: discussing these with key contacts in firms to explain the rationale and evidence used, and in doing so representing the BSB professionally and credibly; inputting in to internal discussions to develop the themes for the BSB's Annual Review, and contributing to the production of this Review; helping to refine and continually improve the Assessment framework and exercise in future years, learning lessons to improve member firms' experience. Throughout the process, exercising the highest standards of discretion and managing highly confidential information according to the BSB's security processes and protocols. Undertake discrete projects from time to time as reasonably required by the business. Specific role requirements Successful candidates will need to demonstrate: extremely high-quality analytical skills, with an ability to identify how to gather and use evidence to meet a particular set of objectives, draw salient conclusions from large amounts of data, and understand the limitations of different approaches and evidence bases; excellent written and verbal communication skills, with an ability to present arguments clearly and cogently with senior audiences internally and externally and an ability to see a range of different points of view; excellent interpersonal skills, with an ability to listen to different perspectives and respond pragmatically without compromising the integrity of the end objective; excellent organisational skills, with the ability to plan, prioritise and deliver multiple tasks to high standards; ability to build and maintain positive relationships with external and internal stakeholders; strong emotional intelligence, self-awareness and commitment to continuous learning and personal development; discretion and an ability to handle confidential information sensitively; natural curiosity, personal drive and a strong interest in the banking industry, and a commitment to improving standards; an ability to work independently, collaboratively and flexibly in a fast-paced environment; strong personal connection with the BSB values: objective, innovative, collaborative, challenging; a Bachelors (or equivalent) degree in an analytical discipline, with at least one year of relevant work experience. It would be desirable but non-essential for candidates to have worked in or with: a bank or building society; an organisation that develops public policy; an organisation focused on professional or business ethics and standards; large surveys or with an organisation that has been focused on collecting and analysing large amounts of quantitative and qualitative data; assessment of organisations against set criteria Remuneration The role will be based in the BSB's offices in central London and is for a 6 to 12 month contract, or could be suitable for a secondment opportunity (depending on the organisation you would be seconded from). The role is full-time; however, we are happy to consider flexible working arrangements, for example, we are open to applications from candidates on job-share that can together cover five days per week. The BSB offers a competitive salary and benefits that are benchmarked against industry standards, and will vary depending on the skills and experience of candidates. Applications If you are interested in applying for the role of Assessment Analyst then please send your CV by 7 January . We intend to notify applicants if they have been shortlisted by 10 January. Shortlisted applicants will be invited to attend an interview and written exercise. The BSB is committed to diversity and equal employment opportunity.

Dec 13, 2018

Full time

Mid-Level Java Developer - Java 8, Spring, AWS - Media

Oliver Bernard

Mid-Level Java Developer - Java 8, Spring, AWS - Media Java Developer (Microservices, AWS, Spring, Java 8) within an Agile/DevOps environment employing strong TDD/BDD and Continuous Deployment practises. The Company: Market leading media company working at the forefront of technology..... click apply for full job details

Dec 13, 2018

Full time

Search 69375 live IT jobs

Find Tech jobs you love with the UK's leading IT Job Board

Job seekers

Employers

Featured Jobs

Latest Jobs

Sign up for job alerts