London, United Kingdom
Service Desk Analyst
Are you a self-motivated and driven IT professional who enjoys a challenge and loves solving problems? Do you want to work with great people on a meaningful mission while also helping to drive innovation?
WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.
WE seeks a Service Desk Analyst to join our Information Service team that supports the organisation’s broad and expanding needs. As part of the team you will have a unique opportunity to help support the rest of the IS team and staff globally, by leveraging emerging and current technologies. The IS team supports in country and regional offices (troubleshoot printers in the UK office or fix software in Ecuador!). You will have an opportunity to take your work to the next level – all the while doing meaningful work that makes the world a better place.
The candidate should have a minimum of 2-4 years of work experience in a service desk environment. He or she must be a problem solver in the field of all things computer. The ideal candidate must also be a quick learner and be able to thrive in an environment of change.
This position will be reporting to the Associate Director of Information Systems in Toronto, and the Director of the UK Office. The selected candidate will be responsible for the support, upkeep, improvement and productivity of the UK Office.
A minimum two-year commitment is required.
There is a six (6) month probationary period and salary is negotiable.
This position is based out of WE’s UK London office in Wandsworth and will consist of one to two week onboarding and training at our Global Information Systems in our headquarters in Toronto, Canada.
Join a team that is passionate for what we do and truly makes a difference.
End User Support
Oversee the daily operations of all aspects of the Service Desk in UK
Support local, international and regional offices remotely through a central Service Desk system
Ensure business needs are accomplished in the most cost-effective manner
Work closely with the senior management team to help implement technology and processes based on business needs
Hold overall vision for computer deployment, asset management, and exit procedures within the UK Office
Troubleshoot emergency IS related problems and escalate when necessary
Provide backup solutions and services to staff
Provide emergency support for visiting Staff, presentations and events
Support WE Day UK
Train on and maintain current and new application systems and platforms
Assist with overall global ticket queue
May be required to travel to country offices for support
IT Project Management for the UK office
Mange and implement office moves or new building buildouts that may occur in the UK
Work with the global headquarters to implement new technologies, services, or processes
Work with Headquarters to set up mobile devices and maintain organizational security compliance
Printers and Servers and Infrastructure
Manage Support Virtualization and server infrastructure with support of Head Office
Ensure printers are functioning and serviced and toner supplies are stocked, tracked and managed
Build escalation rules for malfunctioning hardware
Maintain Wi-Fi and network infrastructure with support of Head Office
Active Directory, SharePoint and Office 365
Provision, configure and maintain user accounts
Maintain strict quality control of staff information in company directories
Maintain SharePoint sites and security and distribution groups
Troubleshoot security and sharing issues
Provide remote troubleshooting support
Provide backup services of various stakeholder groups
Reporting and Administration
Respond to issues and monitor/audit requests
Own and maintain the lifecycle of assets in the organization
Train co-workers on use and support of implemented technologies
Assist in strategic planning for the Information Systems department
Manage the creation of standard operating procedure documentation
Provide clear and effective communication to the senior team regarding hardware issues, systematic problems and outages
What you bring:
Possess a Bachelors or similar diploma in IT or related field
Minimum of 2 years previous work experience with troubleshooting, supporting PC’s, laptops and printers
Comfortable with tearing down computers and laptops to bare bones and rebuilding or replacing parts
Experience working with Microsoft Office 365, Active Directory
Knowledgeable in using Microsoft PowerShell for Exchange and Windows Server
Enjoy working in a demanding, fast paced work environment and flexible with work hours
Some travel may be required to support We Day tour and country support
Able to perform well and problem solve in high stress, dynamic and changing situations
Comfortable working with external stakeholders and vendors
Positive and professional attitude and able to work as a team player
Excellent written and oral communication skills
Experience with Hyper-V an asset
Experience with Cisco Firewalls an asset
Knowledge of helpdesk and ticketing tools are an asset
ITIL Foundations certification is an asset
Employer-provided health and dental benefits
Generous holiday allowance (20 days annual leave + statutory holidays + office shutdown days during the holiday period between Christmas Eve and New Year’s Day)
Flexible work hours if on occasion you need to start late or leave early
The opportunity to attend We Day our flagship event
Staff trip to Kenya and Ecuador with all costs on the ground are covered by the organisation
If invited for an interview, the process is multi-staged; candidates will interview once with the Head of People Operations UK and have a second interview with the Director UK Operations and the Associate Director of Information Systems.
Unfortunately, we are unable to reimburse any interview expenditure that may be incurred.
Closing Date: Applications are reviewed as and when they are received so the post may be filled before the advertised closing date.
If you have any access requirements, please notify us in advance and we will do all we can to accommodate you.
Candidates must be eligible to work in the UK. We are an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.
This post is subject to an enhanced DBS check.
What makes us unique…
Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organisations, including WE Day and ME to WE. WE Charity was among the first organisations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.
We sincerely thank all those who apply, however only those considered for an interview will be contacted.
The University of London
London, United Kingdom
The University of London Computer Centre are now seeking a Senior Systems Administrator for the support and development of infrastructure and application systems providing services to University of London Computer Centre customers.
The University of London
The University of London is one of the oldest and largest universities in the UK – and the most diverse. Established by Royal Charter in 1836, the University is recognised globally as a world leader in Higher Education. We are a federal institution consisting of 18 self-governing Colleges of outstanding reputation and a number of acclaimed central academic bodies. The University of London offers almost every subject covered in any University curriculum, delivering huge flexibility and choice to its students.
University of London Computer Centre
University of London Computer Centre (ULCC) develops and implements the IT strategy for the central University. This involves providing office applications on 1,400 PCs, operating more than 40+ servers and maintaining a high performance local network for specialist institutions across several locations. ULCC also supports over 54,000 distance learning students in association with the University of London International Programmes
As the Senior Systems Administrator, you will assist and make recommendations in the planning and development of the University of London Computer Centre technical infrastructure & managed hosting service. You will have involvement with the day to day operational running of ULCC services to ensure they achieve published performance levels and will be involved with the design and specification of new projects. You will have responsibility for specific projects for University of London Computer Centre and its customers run in accordance with the established ULCC project management methodology.
To be considered for this role you must have previous experience supporting customer systems in a service delivery environment and experience in a similar customer/student facing role. You will have good practical and theoretical understanding of the range of technical architectures in existence, especially Linux (predominantly RedHat), Windows Server (2008, 2012) & Unix (predominantly Sun Solaris), and a good working knowledge and theoretical understanding of computer networking including IP networking, routing protocols and network security. You will have a practical and theoretical understanding of mainstream applications including Apache, Tomcat, Java, Oracle, MySQL, LDAP, Shibboleth. You will be a pro-active and a problem solver with excellent attention to detail and excellent customer focus skills.
For a full person specification and job description, please download the below documents.
To apply for this role please submit your CV and Covering letter by clicking below. The close date for this role is midnight on Wednesday, 25 January 2017.
Pursuing excellence in education
Who we are:
Black Sun is a leading digital communications agency working on behalf of a range of global clients. Combining a unique blend of strategic insight and in-depth stakeholder communications expertise we have built a market leading reputation for our consultancy expertise, producing award winning digital communications, websites, extranets, video's, social media campaigns, sustainability communications, corporate reports, investor and employee communications.
We are looking for a talented Senior Front End Developer to lead our growing Front End Development team. You must be a charismatic leader and collaborator but with great aptitude for autonomous work and pride yourself in creating high quality code and polished websites that accurately match the original designs. You love what you do, and you are excited to improve your skills as well as learning new ones. You have the ability to work under pressure and to tight deadlines and have a positive and fun attitude.
Your key responsibilities will include:
Lead the Front End team, managing workloads and motivating and developing your team members
Develop fully validated cross-browser XHTML websites using the latest CSS specification
Lead the development of technology improvements within the web development methodology
Produce quality technical documentation
Develop and apply appropriate testing procedures to ensure that software performs correctly. In particular to ensure that software meets any cross platform/browser requirements laid down in the Technical Specification
Identify, evaluate and implement new technologies that could be beneficial to the business and to continuously monitor development standards, release processes and support procedures.
The successful candidate will need to have the following experience:
Expert knowledge of HTML5, XHTML AND CSS3
W3C WCAG 1.0
Knowledge of Website Testing
What are some of the benefits of joining us?
Growth; at Black Sun we have a dedicated team who work towards developing our people
Clients; you will be working with large, international, blue-chip clients everyday, building long lasting and professional relationships while working on award winning projects together
Training; as leaders within corporate communications, you will have the opportunity to work with, and learn from, industry professionals. We also offer both internal and external training programmes
A fun and friendly work community; you will be joining a fresh, supportive and friendly working environment
Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Does this sound like the job for you? Then we'd love to hear from you!
Forth Ports Limited
Grangemouth, United Kingdom
As a member of the Port Systems team within the MIS department based in our central Grangemouth MIS office, you will participate in all aspects of the project life cycle.
Activities will include delivering new capabilities as well as upgrading and supporting our existing terminal operating systems which currently consist of a diverse range of operational functions and commodities across the company’s various Ports and assets.
Your key duties will involve: -
Supporting users across the group in all areas of the existing system
Diagnosing system issues and proposing/implementing solutions.
Requirements gathering and analysis of business processes to asses and develop improved / new solutions
Preparation of detailed specification documents for changes to the existing system and new developments
Liaising with offshore developers as appropriate to ensure that the required solution is delivered
Preparation and execution of structured acceptance testing plans
Designing and delivering structured user training sessions and training literature
Full involvement in implementations and post-implementation support
Reporting to the lead Senior Ports Systems Analyst you will be fully involved in a diverse range of small to large scale projects across the group consisting of some or all of the above activities as appropriate to the situation.
Personal Requirements The successful candidate will have the following attributes: -
Formal qualifications , preferably to degree level
Good verbal and written communications skills
Good analysis and documentation skills
Good interpersonal skills and ability to work in collaborative fashionas an integral part of a team
An enquiring mind, willingness to learn
Adaptive disposition and ability to work on multiple tasks in parallel
Demonstrable experience / aptitude in IT related proficiencies
Business process experience
A creative mind and flair for process and application design
A basic understanding of database design, desktop and server operating systems and general networking principles (not essential but would be an advantage)
This is not a typical IT office based job and you can be expected to spend a proportion of your time working with administration and operational personnel across the business, as well as working in operational environments to implement new processes. You will ultimately be expected to be fully conversant with all application functionality relating to the port systems area deployed across the group.
In return you can expect an excellent opportunity to forge a career in business analysis and applications design/development. Excellent terms and conditions are available and salary will be in the range £25 K – 33 K + on call allowance depending on experience.
You will be expected to participate in the On-Call rota which provides 24x7 support for the company’s systems. Full training will be provided for the various systems and infrastructure covered by this arrangement.