28 jobs found

Job Description Job Description About Boston Managed IT Boston Managed IT (BMIT) is a managed IT and security services provider based in Waltham, Massachusetts. We support small and mid-sized businesses throughout Greater Boston, primarily organizations with 25 to 100 employees. Our clients rely on us to manage, secure, and improve their technology environments, including Microsoft 365, Google Workspace, networking, endpoints, and cybersecurity. We're a small, experienced team that values technical expertise, accountability, and strong client relationships. Our clients work directly with engineers who understand their businesses, know their environments, and take ownership of problems from start to finish. We believe great IT support is about more than closing tickets. It's about building trust, preventing problems, and making technology work better for the people who depend on it. About the Opportunity We're looking for an experienced Senior Systems Engineer who wants to grow into leading our Boston operations. We're preparing for a planned leadership transition in 2027 and want to bring the right person onboard well ahead of that change. Rather than expecting someone to take over on day one, we've designed a structured transition that provides the opportunity to learn our clients, systems, processes, and team while gradually assuming more responsibility. You'll work alongside our current Boston lead, gaining firsthand experience with our client environments and daily operations before taking ownership of service delivery throughout the region. This is a unique opportunity for a technically strong engineer who enjoys solving challenging problems, building client relationships, and taking the next step into leadership without giving up hands-on technical work. This is not a traditional help desk role. It's a senior engineering position with a clear path into operational leadership. Your First Year: A Structured Leadership Transition Months 1-3 Learn the Environment Work alongside our current Boston lead on client visits, escalations, and projects. Become familiar with our clients, their infrastructure, business operations, and key contacts. Learn our internal systems, documentation standards, and service delivery processes. Begin independently managing tickets, technical issues, and smaller projects with support available when needed. Months 4-8 Take Ownership Become the primary engineer and technical point of contact for an expanding group of clients. Lead client projects, manage escalations, and coordinate onsite service. Begin mentoring other engineers and helping establish technical priorities. Assume greater responsibility for day-to-day client relationships and service quality. Transition our existing Boston lead into an advisory and supporting role. Month 9 and Beyond Lead Boston Operations Take ownership of day-to-day service delivery across our Greater Boston client base. Coordinate onsite schedules, project priorities, escalations, and technical resources. Serve as a primary point of contact for key client relationships. Work directly with company leadership on staffing needs, operational improvements, and service quality. Help shape the future of BMIT's Boston operations while remaining involved in advanced technical work. The transition is designed to be collaborative, with ongoing support from leadership throughout the process. Key Responsibilities Senior Engineering & Technical Support Troubleshoot and resolve advanced technical issues involving Microsoft 365, Entra ID, Intune, Windows, macOS, networking, and security platforms. Serve as a senior escalation resource for complex issues across multiple client environments. Administer and improve Microsoft 365 environments, including Exchange Online, Conditional Access, identity management, and device management. Identify recurring issues, security risks, and infrastructure weaknesses, and recommend proactive solutions. Projects & Client Infrastructure Plan and execute projects including client onboardings, office relocations, cloud migrations, hardware refreshes, and infrastructure upgrades. Configure, deploy, and troubleshoot firewalls, switches, wireless networks, and endpoint systems. Coordinate project execution, communicate timelines, and keep clients informed throughout the process. Maintain accurate technical documentation, configurations, and procedures. Client Relationships & Service Delivery Provide regular onsite support to clients throughout Greater Boston. Build trusted relationships with client leadership, office managers, and end users. Take ownership of client issues and ensure they are resolved professionally and efficiently. Manage competing priorities across multiple clients while maintaining clear communication. Leadership & Operational Development Mentor and support junior engineers, sharing technical knowledge and best practices. Help coordinate field service schedules, escalations, and project priorities. Monitor service quality and identify opportunities to improve processes and client satisfaction. Work directly with company leadership to improve operational efficiency and support continued growth. Gradually assume responsibility for Boston service delivery as part of the planned leadership transition. Requirements Required Qualifications 3+ years of professional experience in a managed service provider (MSP), managed security service provider (MSSP), or comparable multi-site IT environment. Demonstrated experience handling advanced technical escalations and independently resolving complex problems. Strong administration and troubleshooting experience with: Microsoft 365 and Exchange Online Microsoft Entra ID (Azure AD) Microsoft Intune and endpoint management Conditional Access, MFA, and identity security Windows workstations and Windows Server environments Solid networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, and business wireless networks. Familiarity with cybersecurity best practices, endpoint protection, backup systems, and incident response. Excellent communication skills and the ability to work professionally with technical and nontechnical clients. Strong organizational skills, personal accountability, and the ability to manage multiple client environments simultaneously. A commitment to thorough, accurate technical documentation. Ability to work independently, recognize when assistance is needed, and communicate potential issues proactively. Valid driver's license and reliable transportation for travel to client locations throughout Greater Boston. Ability to lift and transport IT equipment weighing up to 40 pounds. Preferred Qualifications Microsoft certifications such as MD-102, MS-102, or AZ-104. CompTIA Network+ or Security+ certification. Experience administering Google Workspace environments. Familiarity with RMM, PSA, EDR, and other MSP management platforms. Experience supporting clients in healthcare, financial services, life sciences, or other compliance-focused industries. We're especially interested in someone who combines strong technical ability with good judgment, ownership, and the desire to grow into a leadership role. You don't need to have managed an entire operation before. You do need to be comfortable taking responsibility, making decisions, and earning the trust of clients and teammates. BenefitsBenefits We believe experienced engineers deserve the tools, flexibility, and opportunities to do their best work. Time Off & Work-Life Balance Unlimited paid time off (PTO), with a required minimum of five business days off annually. 10 paid company holidays. Hybrid work environment combining remote work, our Waltham office, and client sites. A work environment that values independence, accountability, and flexibility. Professional Growth Company-paid industry certifications and professional development. Opportunities for cross-training, technical education, and conference attendance. Direct access to company leadership and meaningful input into technical and operational decisions. Exposure to a wide range of technologies, industries, and client environments. A defined path into regional operations leadership with a structured handover and ongoing support. Work Environment & Schedule This is a full-time, hybrid position based in Greater Boston, with regular onsite responsibilities. You'll divide your time between client locations, our Waltham office, and remote work depending on client needs, projects, and scheduled activities. Some after-hours work may be required for planned maintenance, infrastructure changes, or urgent client issues. Because you'll eventually lead local service delivery, reliable availability for onsite client work and a strong understanding of the Greater Boston area are important. Why Join BMIT? Many senior engineering positions promise growth but offer little clarity about what comes next. We're approaching this differently. . click apply for full job details

Job Description Job Description Service Platform Technicians assist in maintaining, deploying, and improving the centralized platforms, tools, and automation that enable Machado Consulting's service delivery. This role is ideal for IT professionals who have gained foundational experience supporting systems and users and are interested in developing deeper skills in automation, scripting, platform management, and operational engineering. While this position is more proactive than reactive, Service Platform Technicians may occasionally assist with troubleshooting platform issues, resolving automation failures, and supporting the ongoing health of centralized systems. Service Platform Technicians help maintain automation, standardized configurations, and shared systems used across client environments and internal teams. They work closely with other departments to reduce manual effort, improve consistency, and support initiatives that enhance operational efficiency. Responsibilities include assisting with automation projects, deploying tools and configurations, documenting processes, maintaining existing platforms, and identifying opportunities for improvement. This role provides exposure to technologies spanning Microsoft 365, Azure, endpoint management, identity systems, security tooling, monitoring platforms, and service automation solutions. While Service Platform Technicians do not routinely respond to support tickets, their work directly impacts the efficiency, quality, and scalability of client-facing services. At Machado Consulting, Information Security is embedded in everything we do. Service Platform Technicians are expected to follow secure-by-default principles, support compliance initiatives, and ensure that the systems and automation they work on meet security and governance requirements. Training and mentorship will be provided to help technicians develop a strong security mindset. Service Platform Technicians will collaborate with internal teams and occasionally assist with security-related initiatives, audits, assessments, documentation efforts, and process improvements involving centralized systems and automation. Career Growth Opportunity The Service Platform Technician role is designed to prepare team members for future advancement into Service Platform Engineering and other specialized technical roles. Successful technicians will gain hands-on experience with automation, scripting, Microsoft 365, Azure, security tooling, and platform management while working alongside senior engineers on real-world projects. What We're Looking For Required Skills Self-motivated with a strong desire to learn and grow professionally Team-oriented and comfortable collaborating with others Strong analytical and problem-solving abilities Curious mindset with an interest in automation, efficiency, and technology Strong written and verbal communication skills Organized with excellent attention to detail Ability to follow documented processes while identifying opportunities for improvement Comfortable learning new technologies and adapting to change Ability to manage multiple tasks and priorities effectively Willingness to accept coaching, feedback, and mentorship Preferred Experience 1-3 years of IT experience in technical support, systems administration, MSP operations, or a related role Candidates with less professional experience may be considered if they have completed a technical program, vocational training, degree program, home lab projects, internships, or can demonstrate equivalent hands-on experience Familiarity with Microsoft 365 environments Basic understanding of Azure and identity management concepts such as Active Directory or Entra ID Exposure to endpoint management tools, RMM platforms, or device administration is a plus Basic scripting experience (PowerShell preferred) or a demonstrated interest in learning automation Experience documenting technical procedures or troubleshooting issues Familiarity with MSP environments is helpful but not required Industry certifications are welcomed but not required What Success Looks Like A successful Service Platform Technician is someone who: Loves solving problems and figuring out how systems work Wants to automate repetitive tasks and improve processes Takes initiative when opportunities for improvement are identified Learns quickly and applies feedback effectively Documents their work thoroughly Demonstrates reliability, ownership, and follow-through Has a genuine interest in developing into a Service Platform Engineer over time Service Platform Technicians may be required to work onsite from time to time. A valid driver's license and reliable transportation are required. Company Description Machado is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that is a financially strong and fast-growing Managed IT Services Provider, MSP, firm headquartered in Worcester, MA with a satellite office in Providence, RI and clients throughout the United States. We're really moving and shaking! Want to learn a little more about us and all of the cool stuff we're doing? Check out who we are and what we're up to below: Company Description Machado is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that is a financially strong and fast-growing Managed IT Services Provider, MSP, firm headquartered in Worcester, MA with a satellite office in Providence, RI and clients throughout the United States. We're really moving and shaking! Want to learn a little more about us and all of the cool stuff we're doing? Check out who we are and what we're up to below:

Job Description Job Description Varsity, a company under Treeline, is looking for a Client Engineer to handle complex technical issues across both remote and onsite client environments. Based in the Bay area, this is a hybrid role that combines senior-level remote support work with direct, in-person client engagement in the field. You will pick up escalations from Specialist I, work through root cause on complex problems, and travel to client sites across the Bay area as needed to deploy technology, resolve issues, and build client relationships in person. Beyond technical depth, this role requires someone who is genuinely at ease with people: able to walk into a client environment, read the room quickly, and communicate clearly and professionally whether you are speaking with an executive or an individual end user. Strong independent judgment, a valid driver's license, and the ability to manage ambiguity in both remote and field settings are all essential. ABOUT US Varsity is a technology services company operating as part of Treeline. Treeline is building a comprehensive software stack to transform traditional Managed Service Providers into a software-defined model powered by automation and AI. Together, our work is grounded in the belief that organizations deserve technology partners who combine deep expertise with a genuine commitment to the people they serve. We help clients in the nonprofit, education, and healthcare sectors make strategic technology decisions that create real impact in their communities. Developing and implementing great solutions requires both proven methodology and people who place a high value on delivering exceptional service. Requirements DUTIES AND RESPONSIBILITIES Escalation Resolution: Receive and resolve tickets escalated from Specialist I, taking full ownership from intake through root-cause resolution and client communication. Triage and Scope Assessment: Quickly assess escalated issues to determine whether resolution is achievable remotely or requires an onsite visit, and whether it can be resolved promptly or requires a structured, longer-cycle approach. Communicate scope and timeline clearly to clients and internal stakeholders. Onsite Field Support: Travel to client sites across the Bay area as needed to deploy technology, resolve issues that require hands-on work, and maintain strong in-person client relationships. Audience Awareness: Calibrate communication and prioritization to the person you are supporting. Managers and executives have different needs and expectations than individual end users, and you will adjust accordingly without being prompted. Infrastructure-Layer Troubleshooting: Diagnose and resolve issues at the infrastructure level including M365 tenant configuration, networking, endpoint management at scale, and cross-system dependencies. M365 Administration: Manage complex administration tasks across Exchange, SharePoint, Teams, and Entra ID/AAD, including policy configuration, permissions, and cross-tenant issues. macOS Support: Provide advanced macOS support across security and system settings, application deployment and management, MDM tools and Apple Business Manager, application syncing and integration with iOS and Apple Cloud, and resolution of complex security and login issues. Networking: Troubleshoot DNS, DHCP, VPN, and firewall issues across client environments and coordinate with network vendors when needed. AI Platform Support: Support end users and client organizations working with generative AI platforms including Microsoft Copilot, Google Gemini, ChatGPT, and Claude. Apply working knowledge of prompt techniques and the underlying technologies behind these tools to troubleshoot and advise effectively. Client Communication: Communicate directly with client contacts and end users on complex issues, setting expectations, explaining technical findings clearly, and maintaining trust through longer resolution cycles. Tooling: Work within our PSA and RMM platforms to manage escalated work, maintain accurate records, and support reporting visibility across client accounts. Documentation: Produce thorough, reusable documentation on complex resolutions, configurations, and recurring patterns, leaving the environment better than you found it. Multi-Client Environment Management: Maintain working knowledge of multiple client environments simultaneously and recognize when an issue in one environment may reflect a pattern elsewhere. QUALIFICATIONS To perform this job successfully, a candidate must be able to perform each essential duty satisfactorily and be in possession of the following minimum qualifications: 3 to 5 years of experience in IT support, with demonstrated experience resolving escalated or complex issues in a managed services environment. Based in the Bay area, with a valid driver's license and reliable personal transportation for client site visits. Strong hands-on M365 administration: Exchange, SharePoint, Teams, Entra ID/AAD, including policy, permissions, and tenant-level configuration. Advanced macOS support experience: security and system settings, application deployment, MDM tools, Apple Business Manager, iOS and Apple Cloud integration, and complex login and security issue resolution. Experience troubleshooting networking issues: DNS, DHCP, VPN, and firewall concepts beyond the basics. Solid working knowledge of generative AI platforms including Copilot, Gemini, ChatGPT, and Claude, with applied experience in prompt techniques and a clear understanding of the underlying technologies. Proficiency with RMM and PSA platforms; willingness to learn our specific tooling quickly. Ability to quickly assess whether an issue requires remote or onsite resolution and whether it can be resolved promptly or requires a longer-cycle approach. Strong communication skills with demonstrated ability to adapt tone, detail level, and prioritization when supporting individual users, managers, and executives. Strong interpersonal skills; able to build rapport with clients quickly and maintain professional, trusted relationships across a variety of personalities and seniority levels. Comfortable representing the company in person at client sites; presents professionally and communicates with confidence in face-to-face settings. Methodical approach to ambiguous problems: diagnose before you fix, document as you go. Certifications such as CompTIA Network+, Security+, Microsoft 365 Administrator (MS-102), or equivalent are preferred. Experience supporting multi-client MSP environments strongly preferred. Benefits WHY WORK WITH US We are a small, highly effective team that values impactful execution, modern tooling, and minimal bureaucracy. Communication is open, collaboration is genuine, and the work is meaningful. A few other things that define how we operate: We offer a competitive salary, comprehensive benefits package, flexible working conditions, and the chance to be part of a team that takes its work seriously. We are an agile organization and we are always improving. We believe our people are what make us effective. Every individual is responsible for doing their part and supporting the team around them. Our benefits are designed to support the health and wellness of employees and their families. We are committed to using technology to make a real difference for the organizations we serve. We offer 100% Medical/Dental/Vision. Pay range for this role: $75,000 to $90,000 per year, based on experience. We are an equal opportunity employer and welcome candidates from all backgrounds to apply. If you are an ambitious individual who wants to build a career in the evolving IT managed services landscape, then we would love to hear from you. Note: Background checks will be performed as a condition of employment.

Job Description Job Description Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Senior Systems and Cloud Engineer The Senior Systems and Cloud Engineer keeps Global IT's internal systems and client cloud environments secure, reliable, scalable, and well documented. This role is also the senior escalation point for complex cloud, virtualization, systems, and infrastructure issues. Key Responsibilities Cloud and virtualization (35%): Design, manage, secure, and optimize Azure, Microsoft 365, AWS, VMware, Proxmox, Hyper-V, and related platforms. Support capacity planning, backups, disaster recovery, migrations, and lifecycle management. Technical escalations (25%): Lead advanced troubleshooting, root-cause analysis, major outage response, and permanent resolution of complex issues. Client infrastructure (15%): Monitor client environments, licensing, performance, capacity, backups, and service standards. Partner with account managers and project teams on recommendations. Documentation and operations (15%): Create clear standards, procedures, templates, and technical documentation. Improve consistency, automation, efficiency, and risk management. Mentorship and collaboration (10%): Mentor technical staff, provide peer review, remove technical roadblocks, and work closely with Operations, Security, Projects, and leadership. Success in This Role Systems are reliable, secure, scalable, and ready for recovery. Complex issues are resolved quickly and do not keep recurring. Client environments are healthy, documented, and aligned with service expectations. Technical knowledge is shared, repeatable, and easy for the team to use. Work supports customer satisfaction, operational efficiency, and business needs. Required Qualifications 7+ years in systems, cloud, infrastructure, or virtualization engineering. Strong experience with platforms such as Azure, Microsoft 365, AWS, VMware, Hyper-V, and Proxmox. Experience as a senior technical Systems escalation resource. Strong knowledge of networking, storage, backup, disaster recovery, and infrastructure resiliency. Ability to support multiple environments; MSP or multi-client experience is helpful. Strong troubleshooting, documentation, communication, and business judgment. Preferred Qualifications Cloud architecture and MSP experience is a plus. Azure, Microsoft, VMware, AWS, Linux, or related certifications. Automation or scripting experience. Experience with compliance frameworks (SOC2, HIPAA, CMMC), healthcare, hospitality, multi-location environments, technical standards, or scalable infrastructure processes. Values Act with integrity and accountability, deliver excellent work, collaborate across teams, share knowledge, adapt to changing needs, focus on clients, and build trusted relationships. Benefits The role includes a comprehensive employer-paid benefits package, vacation, and sick accrual. Other duties may be assigned based on business needs. Pathways for Advancement: As Global IT continues to grow, team members who demonstrate technical expertise, servant leadership, strong documentation practices, operational ownership, and alignment with our Core Values may be considered for expanded leadership and strategic responsibilities within the organization.

Job Description Job Description SENIOR SYSTEMS ENGINEER Location: Burlington, VT WHO WE ARE Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. Our focus is on long-term partnerships built on trust, transparency, and shared success, not sales quotas. We earn our clients' business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution, we aim to provide seamless experiences grounded in understanding, integrity, and practical solutions. We believe in making thoughtful, informed decisions and creating a lasting impact instead of quick fixes. This translates into long-term relationships with our clients that are rewarding on many levels. At our core, we value equity, humility, excellence, accountability, innovation, and openness. These guide everything we do, from how we collaborate internally to how we support clients through complex technical challenges. We are continually refining our team, enhancing our capabilities, and investing in talent to drive forward meaningful change. We embrace candid feedback, own our outcomes, and strive to improve every day. If that sounds like the kind of company you want to grow with, we would love to hear from you. THE IDEAL CANDIDATE We are looking for an enthusiastic, empathetic, personable, self-driven individual, undeterred by the challenges that come with working in a small but growing tech company. Day-to-day tasks can vary significantly, but your primary focus will be on the execution of complex technical projects for our clients. The variety of project work and design/architecture statement of work generation is vast. If you're enthusiastic about architecting and implementing highly technical solutions and have the people skills to be strategic with our clients, then this could be the fit for you! A successful candidate for this position will, above all, closely reflect the values that we have built this company upon: honesty, integrity, and an ambition to continually improve every aspect of our work. THE SPECIFICS OF THE JOB Responsibilities Collaborate with coworkers, vendors, and work directly with clients via phone and email to design and implement a wide variety of technical engineering projects Architect, build, and administer mission-critical server infrastructure, firewalls, physical, and wireless networks Perform cloud migrations (Exchange, SharePoint, Entra ID/Intune, Azure) General complex administration of the Microsoft 365 ecosystem Take ownership of an issue, project, or architecture/design, seeing it through from beginning to end Must be flexible with on-duty hours as some project activities take place during evenings and/or weekends Build upon and write new internal and client-facing documentation Participate in an on-call rotation Job Requirements This role requires working from the office a minimum of three (3) days per week Excellent written and verbal skills are imperative (previous Customer Service experience is a plus) Have the enterprise-level skills and awareness to understand and appreciate change control, proper documentation, and communication Well-versed with Windows Server, multi-site Active Directory environments, Advanced Group Policy Management, NPS and RADIUS authentication Deep virtualization experience (Primarily Hyper-V, VMware, and corresponding clustering technologies, including SAN management) Knowledge of VDI and/or Session-based desktop design and implementation (Citrix, Microsoft RDS) Solid knowledge of LAN and WAN infrastructure (IPSec VPN Tunnels, VLANs, routing, DHCP/DNS, SD-WAN) Security design and best practices for systems and networks, including Multifactor Authentication implementation Coding or scripting experience is helpful (PowerShell, VBScript, or Python) Cloud infrastructure design, architecture, and administration (Microsoft Azure and Amazon AWS) At least 4 years of experience in an engineering role in an MSP environment is required. Compensation is commensurate with experience. BENEFITS Health, dental, and vision coverage with generous employer contributions Company-sponsored Life, STD/LTD Disability, and Workers' Compensation 401(k) with 4% match starting day one Generous PTO (starting at 16 days, plus paid holidays) Fully paid parental leave Smartphone stipend for on-call rotation Weekly company lunches, coffee, snacks, and a pet-friendly office HOW NOT TO APPLY Forget to write a good cover letter, so that we have no way of knowing how articulate you really are Include a lot of grammatical and structural errors in your letter and resume Hide your personality so we can't tell a thing about you, other than that you are highly efficient in Microsoft Word Thank you for your interest, and best of luck in your search for work. Learn more about us at

Job Description Job Description SENIOR SYSTEMS ENGINEER Location: Fort Collins, CO WHO WE ARE Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. Our focus is on long-term partnerships built on trust, transparency, and shared success, not sales quotas. We earn our client's business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution, we aim to provide seamless experiences grounded in understanding, integrity, and practical solutions. We believe in making thoughtful, informed decisions and creating a lasting impact instead of quick fixes. This translates into long-term relationships with our clients that are rewarding on many levels. At our core, we value equity, humility, excellence, accountability, innovation, and openness. These guide everything we do, from how we collaborate internally to how we support clients through complex technical challenges. We are continually refining our team, enhancing our capabilities, and investing in talent to drive forward meaningful change. We embrace candid feedback, own our outcomes, and strive to improve every day. If that sounds like the kind of company you want to grow with, we would love to hear from you. THE IDEAL CANDIDATE We are looking for an enthusiastic, empathetic, personable, self-driven individual, undeterred by the challenges that come with working in a small but growing tech company. Day-to-day tasks can vary significantly, but your primary focus will be on the execution of complex technical projects for our clients. The variety of project work and design/architecture statement of work generation is vast. If you're enthusiastic about architecting and implementing highly technical solutions and have the people skills to be strategic with our clients, then this could be the fit for you! A successful candidate for this position will, above all, closely reflect the values that we have built this company upon: honesty, integrity, and an ambition to continually improve every aspect of our work. THE SPECIFICS OF THE JOB Responsibilities Collaborate with coworkers, vendors, and work directly with clients via phone and email to design and implement a wide variety of technical engineering projects Architect, build, and administer mission-critical server infrastructure, firewalls, physical, and wireless networks Perform cloud migrations (Exchange, SharePoint, Entra ID/Intune, Azure) General complex administration of the Microsoft 365 ecosystem Take ownership of an issue, project, or architecture/design, seeing it through from beginning to end Must be flexible with on-duty hours as some project activities take place during evenings and/or weekends Build upon and write new internal and client-facing documentation Participate in an on-call rotation Job Requirements This role requires working from the office a minimum of three (3) days per week Excellent written and verbal skills are imperative (previous Customer Service experience is a plus) Have the enterprise-level skills and awareness to understand and appreciate change control, proper documentation, and communication Well-versed with Windows Server, multi-site Active Directory environments, Advanced Group Policy Management, NPS and RADIUS authentication Deep virtualization experience (Primarily Hyper-V, VMware, and corresponding clustering technologies, including SAN management) Knowledge of VDI and/or Session-based desktop design and implementation (Citrix, Microsoft RDS) Solid knowledge of LAN and WAN infrastructure (IPSec VPN Tunnels, VLANs, routing, DHCP/DNS, SD-WAN) Security design and best practices for systems and networks, including Multifactor Authentication implementation Coding or scripting experience is helpful (PowerShell, VBScript, or Python) Cloud infrastructure design, architecture, and administration (Microsoft Azure and Amazon AWS) At least 4 years of experience in an engineering role in an MSP environment is required. Compensation is commensurate with experience. BENEFITS Health, dental, and vision coverage with generous employer contributions Company-sponsored Life, STD/LTD Disability, and Workers' Compensation 401(k) with 4% match starting day one Generous PTO (starting at 16 days, plus paid holidays) Fully paid parental leave Smartphone stipend for on-call rotation Weekly company lunches, coffee, snacks, and a pet-friendly office HOW NOT TO APPLY Forget to write a good cover letter, so that we have no way of knowing how articulate you really are Include a lot of grammatical and structural errors in your letter and resume Hide your personality so we can't tell a thing about you, other than that you are highly efficient in Microsoft Word Thank you for your interest, and best of luck in your search for work. Learn more about us at

Job Description Job Description Benefits: PTO SIMPLE IRA Disability Insurance Dental insurance Health insurance Vision insurance ComTech Systems is seeking a Senior Voice & Systems Engineer to join our growing team in Gaithersburg, MD. The ideal candidate is a technically driven professional who enjoys solving complex voice and IT challenges, supporting client environments, and delivering exceptional customer service. This role is responsible for troubleshooting escalated voice and infrastructure issues, supporting and executing technical projects, and helping drive continuous improvement across our service operations. Experience with VoIP platforms, networking, and business IT systems is essential. NOTE: This is an in office position with the need to travel to local client sites. If you are interested in this position, after submitting your resume, call Courtney at . About Us: ComTech Systems is a family-owned small business located in Gaithersburg, MD. We are a full-service provider of Voice and IT solutions to SMB organizations. We have earned an outstanding reputation for quality service by maintaining a team of hardworking professionals with a focus on exceeding our customers' expectations. Please Note: ComTech Systems is an independently owned IT and Voice Solutions provider based in Gaithersburg, MD. We are not affiliated with the larger publicly traded company, Comtech Telecommunications Corp. We value and reward: Respect Service Excellence Growth and Education Team-Oriented Collaboration Accountability Innovation Our Mission: To provide customized IT solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients efficiency, security, and profitability. Responsibilities: Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues. Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions. Perform upgrades, migrations, deployments, and project work. Diagnose root causes and implement long-term solutions. Assist with technical planning, recommendations, and client projects. Provide guidance to Tier 1 technicians. Perform onsite support, installations, and project work as needed. Maintain accurate ticket notes, time entries, and documentation. Participate in after-hours maintenance and on-call support as needed. Log detailed activities, track calls/requests utilizing ticketing software, and maintain historical records related to problem documentation and resolution Assisting colleagues as necessary Requirements: 3+ years of IT support experience, preferably supporting SMBs in an MSP environment. Strong troubleshooting skills across Microsoft 365, Azure, Windows Server, Active Directory, networking, firewalls, VoIP systems, cybersecurity, backup, and cloud technologies. Experience supporting switches, wireless networks, VPNs, virtualization platforms, and endpoint security solutions. Ability to resolve escalated technical issues and manage multiple priorities effectively. Excellent communication, customer service, and organizational skills. Self-motivated, dependable, and team-oriented, and calm under pressure Ability to document processes and communicate technical concepts effectively. Strong sense of discretion, confidentiality, and professionalism. Proactive mindset focused on accountability and continuous improvement. MSP and ConnectWise experience strongly preferred. Experience supporting Zultys, Metaswitch, or Netsapiens VoIP platforms is a plus Experience with WatchGuard security solutions, Ubiquiti networking, and AI-powered business tools is a plus. Relevant technical certifications are a plus (Microsoft, CompTIA, Cisco, or cybersecurity). Working Hours: Monday - Friday 8am-5pm (with a one-hour lunch break). Occasional after-hours support, maintenance windows, and participation in an on-call rotation may be required. Compensation: $60,000 - $75,000 annually, based on experience, certifications, and qualifications.

Job Description Job Description Position Overview MetroSys is seeking a motivated Systems Engineer I to join our Infrastructure Services team supporting enterprise environments for our clients. This role is responsible for maintaining, monitoring, and supporting Windows-based infrastructure while working closely with senior engineers on server, virtualization, cloud, backup, and infrastructure projects. This is an excellent opportunity for an early-career infrastructure professional looking to grow their skills in systems administration, virtualization, Microsoft technologies, and enterprise operations. The ideal candidate has a strong technical foundation, enjoys troubleshooting complex issues, and is committed to delivering exceptional customer service. Key Responsibilities Support and administer Windows Server environments, Active Directory, DNS, DHCP, and Microsoft 365. Monitor and maintain enterprise infrastructure including servers, virtualization platforms, storage, and backup systems. Assist with server provisioning, patch management, system upgrades, and infrastructure lifecycle activities. Perform routine health checks, preventive maintenance, and operational monitoring. Troubleshoot server, operating system, virtualization, and infrastructure issues while escalating complex incidents as needed. Support backup operations, disaster recovery testing, and business continuity initiatives. Participate in vulnerability remediation, security hardening, and infrastructure compliance activities. Maintain technical documentation, system configurations, and operational procedures. Collaborate with networking, security, cloud, and service desk teams to resolve infrastructure issues. Participate in after-hours maintenance windows and on-call support as required. Required Qualifications Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. 1-3 years of experience supporting Windows Server environments or enterprise infrastructure. Experience with: Microsoft Windows Server Active Directory DNS and DHCP Microsoft 365 VMware vSphere or Microsoft Hyper-V Backup and recovery technologies Basic understanding of TCP/IP networking fundamentals. Familiarity with PowerShell scripting and infrastructure monitoring tools. Strong troubleshooting, documentation, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications Experience in a Managed Services Provider (MSP) or consulting environment. Microsoft Azure or hybrid cloud experience. Experience with Microsoft Intune or MECM/SCCM. Knowledge of ITIL service management practices. Microsoft, VMware, CompTIA, or similar technical certifications. Powered by JazzHR wFEed8iukH

Job Description Job Description About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. Systems Engineer III - Microsoft Cloud & Infrastructure We are seeking a highly skilled Systems Engineer III - Microsoft Cloud & Infrastructure to serve as a senior technical resource for Microsoft cloud services, server infrastructure, identity management, backup and disaster recovery, and escalated support. The ideal candidate brings extensive experience in Microsoft technologies and MSP environments, with the ability to resolve complex technical issues, mentor junior engineers, improve technical standards, and provide practical guidance to clients and internal teams. This role focuses primarily on systems, cloud, identity, infrastructure reliability, documentation, and operational improvement. Primary ownership of networking, WAN, wireless, firewall, VoIP, and telecom platforms is expected to sit with a separate Network & Security role. Key Responsibilities: Technical Leadership & Escalations Serve as a senior escalation point for complex technical issues involving Microsoft 365, Windows Server, cloud services, identity platforms, and backup infrastructure. Perform advanced troubleshooting and root-cause analysis across servers, cloud services, authentication systems, endpoint systems, and client environments. Provide technical mentorship and guidance to junior engineers and support staff. Create customer-ready summaries, technical recommendations, and remediation plans. Support service reviews and escalation discussions by identifying practical next steps and long-term remediation opportunities. Solution Design, Standards & Architecture Design and recommend scalable infrastructure, cloud, and identity solutions that align with client business and technical requirements. Evaluate existing environments and recommend improvements to reliability, security, performance, and supportability. Establish and promote technical standards, best practices, and repeatable configurations across supported environments. Contribute to standardization initiatives that improve consistency, efficiency, and engineer effectiveness. Windows Server & Infrastructure Lead the administration and optimization of Windows Server environments. Support Active Directory, Group Policy, DNS, DHCP, DFS, file services, and identity infrastructure. Troubleshoot domain controllers, authentication issues, replication problems, file permissions, and server performance concerns. Support environment transitions and inherited infrastructure stabilization efforts. Maintain system reliability, performance, and operational readiness. Microsoft 365 & Cloud Services Administer and support Microsoft 365 environments, including: Exchange Online SharePoint Online Microsoft Teams OneDrive Entra ID Manage user lifecycle processes including onboarding, offboarding, licensing, and access management. Troubleshoot email delivery, authentication, collaboration, permissions, and synchronization issues. Support Azure Virtual Desktop (AVD) and Remote Desktop Services (RDS) environments. Support Microsoft 365 tenant migrations, onboarding activities, cloud adoption, and platform modernization efforts. Identity & Security Implement and support: Multi-Factor Authentication (MFA) Conditional Access policies Identity governance controls Access management controls Assist with security investigations, remediation activities, and policy-related troubleshooting. Support endpoint security tools including Huntress, SentinelOne, and related platforms. Promote security best practices and help organizations improve their security posture. Participate in security reviews and compliance-related initiatives. Backup & Disaster Recovery Administer and support backup and business continuity platforms, including Datto, Axcient, and comparable solutions. Monitor backup success and remediation requirements. Validate restores and recovery procedures. Assist with disaster recovery planning and testing exercises. Support backup platform transitions and recovery readiness initiatives. Documentation & Operational Standards Develop and maintain documentation for system configurations, procedures, and technical standards. Maintain accurate client documentation within approved documentation platforms. Ensure consistency, quality, and repeatability across supported environments. Identify recurring support issues and recommend documentation, automation, or process improvements to reduce ticket volume. Strategic Planning & Continuous Improvement Proactively monitor system performance and identify opportunities for improvement. Assist with capacity planning and future growth strategies. Monitor platform health trends and recommend improvements to increase stability and efficiency. Stay current with emerging Microsoft technologies, security trends, and industry best practices. Recommend new technologies and processes that improve service delivery and operational maturity. Work closely with business leaders, account managers, service delivery leaders, and stakeholders to align technical solutions with organizational objectives. Client Engagement Build trusted relationships with clients through professional communication and technical leadership. Present technical findings and recommendations in business-friendly terms. Coordinate with customers, vendors, and internal teams to drive technical issues to resolution. Occasionally travel to customer locations for onsite support, assessments, onboarding activities, and issue resolution. Qualifications: 7+ years of experience in systems engineering, IT infrastructure, or MSP environments. Advanced experience supporting Windows Server environments. Strong expertise with Active Directory, DNS, DHCP, Group Policy, and file services. Extensive Microsoft 365 administration experience. Strong understanding of Entra ID, authentication, and identity management. Experience implementing and supporting Conditional Access and MFA. Experience supporting Azure-based workloads and cloud services. Experience with backup and disaster recovery platforms. Advanced troubleshooting skills with the ability to resolve complex technical issues. Excellent interpersonal, written, and verbal communication skills. Ability to mentor junior engineers and collaborate with cross-functional teams. Preferred Experience: Azure Virtual Desktop (AVD) and Remote Desktop Services (RDS). Microsoft Azure administration. ConnectWise PSA. IT Glue or similar documentation platforms. Datto and Axcient backup platforms. Huntress and SentinelOne. PowerShell automation. Microsoft certifications. Experience supporting infrastructure migrations and modernization efforts. Experience supporting SMB and mid-market environments in an MSP setting. Why you'll love working here At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401(k) company match Flexible vacation time Paid sick time 10 Holidays including your Birthday and a Floating Holiday! Healthy Lifestyle reimbursement Membership Subsidy 40 Hours for Volunteer Time Paid parental leave Reimbursement for ongoing certifications Flexible vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days. Physical Demands and ADA Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This is a largely sedentary role. The employee is frequently required to sit/stand for long periods and work on a computer click apply for full job details

Job Description Job Description: Description: Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! The value you'll bring: As a member of our Professional Services department, the Senior Systems Engineer helps design and deliver scopes of work related to client IT environments. Senior Systems Engineers are responsible for the following essential duties: Provides senior consultative services and project work for Professional Services clients Responsible for designing, implementing, and remedying complex technology solutions in two or more of the following "subject matter expert" areas: REQUIRED: Cloud Technology: Provides project design + implementation tasks, including migrations to, and high-level troubleshooting for, public, private, and hybrid cloud infrastructure, including Azure, AWS, Microsoft365. REQUIRED; Modern Workplace/Automation: Defines and completes project tasks, including scripting, related to workplace automation, leveraging Intune, SharePoint (including migrations), Viva, PowerApps, Power Automate, Microsoft Power Platform, etc. Exchange/Messaging: Provides design, implementation, migration, and high-level troubleshooting services for Microsoft Exchange and messaging systems, including Microsoft365. Windows Servers: Provides project design + implementation, and high-level troubleshooting for infrastructure, including Windows Server (2019, 2016, 2012 R2, 2012, 2008 R2, 2003) and virtualization environments on both Hyper-V and vSphere, in addition to Citrix XenApp and/or XenDesktop, and Azure Virtual Desktop. Active Directory: Provides project design + implementation and high-level troubleshooting for Active Directory, including Azure Active Directory, Intune, AutoPilot, Group Policy, Access/Identity Management, AADS, Federation Services, Domain Controllers, etc. for medium to enterprise environments. Networking: Provides project design + implementation and high-level troubleshooting for networking infrastructure, including: Routing, switching, firewalls, WAPs, VPNs, load balancers, etc. in medium to larger LAN/WAN environments, including cloud environments (Azure, Amazon AWS). Acts as a presales consult to help a client identify appropriate solutions, determine project scope, tasks, and budget requirements for Professional Services engagements, interfacing directly with sales team members as well as clients/prospects to understand existing environments, client goals/business objectives, and outline a solution. Scoping work may be limited to Rough Orders of Magnitude or smaller scale projects where a Solution Architect skillset is not required, or the Senior Systems Engineer may work in coordination with a Solutions Architect/Director to ensure appropriate scoping. Acts as project lead for assigned projects, directing others in completing project tasks according to project scopes; working with Project Managers or Sales to resolve potential/actual risks; and otherwise ensuring the successful delivery of services. Acts as a mentor to help develop the skillsets of Project Engineers and others, developing and delivering trainings; assisting on completion of project tasks; and otherwise helping support the success of other team members. Completes additional, related responsibilities as assigned. Complies with all company policies, client security policies, and maintains strict confidentiality. Requirements: Education and Work Experience Requirements: Bachelors' degree in Computer Science, Computer Engineering, or related field, plus a minimum of 8 years' experience providing engineering within a Microsoft environment. Minimum of 5 years of experience in a consultative capacity at a systems integrator/MSP/other IT vendor, including experience in presales, project scoping, and project implementation. An equivalent combination of education, experience, and skillsets will also be considered. High levels of project ownership and individual accountability in a results-oriented environment. Demonstrated experience as a project lead. Demonstrated commitment to continuous learning and innovation Demonstrated commitment to strong documentation and repeatable standards Demonstrated excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Technical Skills/Competencies: In addition to Subject Matter Expertise in their specialty areas, the Senior Systems Engineer should have: Previous Office365 migration experience (both hybrid and cloud only) required, as well as advanced Office365 administration and troubleshooting experience Proficiency in Windows Server (all versions) and workstation implementation, administration, and troubleshooting Strong proficiency in Exchange (all versions/Online preferred), Hyper-V, Active Directory, and Powershell/VBS, SharePoint, and Teams. Working knowledge of Teams Voice, Skype for Business, Viva, and Office 365 strongly preferred Working knowledge of Intune policy management, including implementation experience. AutoPilot roll-outs and Apple Business Manager knowledge preferred. Strong proficiency in public cloud and virtualization technologies preferred: Azure, Office 365 & HyperV Utilization of Migration tools such as (ForensIT, Azure Migrate, BitTitan, Cloudiway, MoveriO, Sharegate, SPMT) Functional knowledge of Security and Identity Management, Okta, Public Key Infrastructure, SQL Server, or Linux/Unix/RedHat a plus! Microsoft certifications highly desired, and will be required for continued employment Shift/Availability Requirements: Core hours will be Monday through Friday, with a schedule to be agreed upon based on Company needs. Given the nature of IT, some project work will need to be delivered outside of standard business hours. An ability to work a flexible schedule for occasional after-hours/weekend migrations and other project responsibilities is required. Managed Solution is a 24x7/365 operation and is headquartered in the Pacific Time Zone. While some flexibility may be offered for employees in other time zones, employees will need to be available to coincide with Company and client needs/policies. Remote/Onsite Requirements: This position is eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. Background Check Requirements: Individuals in this role will be subject to a background screening and reference check process as part of pre-employment screening. Members of the Professional Services team may be subject to additional screenings from time to time, as required by clients/partner agreements. Such screenings may include drug testing in accordance with applicable laws/regulations. An individual's continued employment may be subject to the successful passing of such screenings. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to lift and carry up to 10 lbs. Must be able to talk, listen, and speak clearly on telephone. The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. E-Verify Participation: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information, see Compensation & Benefits Base Wage Range: $110,000 - $135,000 per year Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies . click apply for full job details

Job Description Job Description Location: Hurricane, West Virginia Reports to: Chief Operating Officer Type: Full-time About the role You are the last stop on the service board. When Tier 2 has exhausted their playbook, the ticket comes to you - and it comes with a frustrated client, an incomplete picture, and often a business that can't operate until it's resolved. If you want to spend your week solving problems nobody else could solve, this is that seat. We support 150+ clients across all industries, ranging from small businesses to publicly traded companies. What you'll do Own escalated tickets end to end - diagnosis through resolution and client communication, without handing the problem back down Serve as incident commander on P1 outages: coordinate the response, keep stakeholders informed, and run the post-incident review Perform root cause analysis on recurring issues and drive the permanent fix, whether that's a configuration change, a documentation gap, or a client-side conversation about technical debt Mentor Tier 1 and Tier 2 engineers through shoulder-to-shoulder troubleshooting, not just ticket handoffs Improve the knowledge base and standard operating procedures so the same escalation doesn't reach you twice Identify and flag client environments that generate disproportionate ticket volume, and partner with account management on remediation plans Participate in the on-call rotation ( frequency , approximately X weeks per quarter) What we're looking for Experience 5+ years in IT support with at least 2 in an MSP or other multi-tenant environment Demonstrated history as a terminal escalation point - you've been the person the team calls Comfortable working across dozens of client environments with varying standards, documentation quality, and legacy baggage Technical depth - strong in most of these, expert in several: Windows Server, Active Directory, Group Policy, DNS, DHCP, certificate services Microsoft 365 administration: Exchange Online, Entra ID, Intune, Conditional Access, hybrid identity Networking: routing and switching fundamentals, firewall policy, VLANs, site-to-site VPN, wireless troubleshooting Virtualization: VMware vSphere and/or Hyper-V Backup and disaster recovery: Slide or Datto, including restore validation and ransomware recovery Endpoint security and EDR triage Scripting for diagnosis and remediation - PowerShell at minimum How you work You document as you go, because the next engineer to touch this environment might be you at 2 a.m. You can explain a complex failure to a non-technical business owner without condescension or jargon You know when to stop troubleshooting and escalate to a vendor, and you build a case file before you do You stay calm when a client is not Nice to have Certifications: MS-102, AZ-104, VMware VCP, Net+, Sec+, or equivalent Experience with compliance frameworks relevant to our client base (HIPAA, CMMC, PCI-DSS, SOC 2) Exposure to ConnectWise or RMM scripting at scale Voice/UC experience (Teams Phone, 3CX, SIP) Prior experience mentoring or building technical training programs What we offer Paid Health, dental, vision 401(k) with up to 4% match 3 weeks PTO Annual stipend for successful certifications and exam attempts How to apply In place of a cover letter, we'd rather hear about one escalation you're proud of: what was broken, what everyone else had already tried, and how you found it. Powered by JazzHR WQmzJvqUPy

Job Description Job Description CMC is a fast-growing Managed Services Provider (MSP) based in Exeter, NH, and we're looking for a Senior IT Engineer to join our in-house team. This is a deeply hands-on role ideal for someone who loves solving complex problems, working directly with clients, and being a key player in a fast-paced, high-growth environment. You'll be the go-to expert for escalations, project implementations, and systems design. You'll work closely with our clients and internal teams to ensure environments are running smoothly, securely, and efficiently. This position is based out of our Exeter office and may include local travel to client sites in the Boston area. This is a hybrid position, with 1-2 days in the office each week. Responsibilities Act as Tier 2 technical support for escalations and complex issues Architect and implement infrastructure and cloud solutions for small to mid-sized businesses Support and maintain environments including Windows Server, Microsoft 365, Azure, Active Directory, virtualization (VMware), Fortigate firewalls and Rubrik backups Perform on-site visits for project work, assessments, and troubleshooting Collaborate with account managers to align IT strategy with client business goals Document client environments and follow best practices for security and standardization Provide mentorship to junior team members and help develop SOPs Participate in on-call rotation for after-hours support when required Technical Experience Microsoft 365, including Intune and Defender suite (Endpoint, Identity, Cloud Apps, Office 365) Rubrik Security Cloud Veeam Backup and Replication Citrix published apps and VDI VMware vSphere Fortinet Firewalls and Switches HP and Dell server hardware Quantum tape libraries Windows and Linux servers LogicMonitor Requirements 10+ years of hands-on IT experience, including 3-5 years in an MSP environment Deep knowledge of Microsoft ecosystems: Windows Server, Microsoft 365, Azure Experience with firewalls, switches, and networking fundamentals (TCP/IP, VLANs, VPNs) Virtualization experience with Hyper-V and/or VMware Familiarity with RMM/PSA tools like ConnectWise or similar Strong communication skills and client-facing professionalism Ability to manage multiple priorities in a dynamic, fast-growing MSP environment Certifications (e.g., Microsoft, CompTIA, Cisco, VMware) are a plus but not required Experience with Microsoft Teams Rooms, Teams Phone systems, or modern cloud-first infrastructure solutions Nice-to-Haves PowerShell or other scripting/automation experience Project management or technical leadership background Familiarity with CMMC, SOX, and other compliance frameworks Benefits 401(k) eligibility after 3 months Dental insurance Health insurance unlimited PTO cell phone and Internet reimbursement choice of Mac or Windows laptop Compensation Package: Bonus opportunities

Job Description Job Description Are you a Senior IT Professional looking for a new challenge? Ready to work in a fast-paced environment with some of the IT Support Industry's latest technology? Want to be part a professional team in an established, high-growth company? We're one of the area's top Managed Technology Services Firms and we're looking for our next Senior Systems Engineer . We are seeking an experienced and motivated IT professional to lead exciting projects using today's latest systems and technologies to serve our professional clients As Senior Systems Engineer you'll oversee the Installation of multiple complex projects as lead technician, manage work performed by Support Technicians, Field Technicians and Systems Engineers plus serve as a Primary Contact for internal escalations This is an on-site position The Senior Systems Engineer Position: This position requires the candidate to independently recognize need for complex equipment repair and replacement, identify user problems promptly, develop solutions and communicate those solutions both internally and to the clients while always maintaining our high level of customer satisfaction. You will be in one of the primary positions for our team so you must be a self-starter, a leader as well as a great problem solver. You'll work supporting desktops, mobile devices, servers, networks via phone, email, remote access tools and onsite at client locations. Senior Service Engineers also perform support for complex projects. You'll communicate with clients as needed to resolve support issues and coordinate with other members of the Service Team for emergencies. You'll troubleshoot, install, and maintain equipment at client locations, work to fulfill client requests for purchase of additional services or equipment and oversee installation of more complex equipment replacement. Senior Systems Engineers participate in and conduct internal and client meetings, help develop client IT strategies and assist in maintaining company records and customer network documentation. You'll also Assist Help Desk Technicians, Field Technicians and Field Engineers with support issues that require escalation. About We are a highly successful Technology Services Company that has been serving clients in the Dallas-Fort Worth area for over 25 years. Our clients are primarily locally-based small to medium sized professional businesses and non-profit organizations. Our clients rely on us for their day-to-day IT needs along with strategic planning and management of their technology infrastructure. As part of our Full Time professional staff you'll enjoy: Great pay Benefits Paid Time Off Company Provided Training Growth Opportunities with a proven industry leader The ability to use your talents and the skills you've mastered as an IT Pro Qualifications, Skills and Experience Required: In order to be considered for the position and move forward in the interview process, qualified applicants must complete an assessment Ability to pass test demonstrating strong written and verbal communications skills 5+ years IT support experience, 3 or more years as a Field Engineer, with proven experience working on servers and multiple complex projects as lead technician Ability to pass advanced proficiency tests on hardware, software, networking, servers and cloud services and mobile devices Ability to work as scheduled sitting, standing, stooping, lift and carry 35 lbs., use a keyboard, and speak on the phone Ability to travel to client site using private vehicle, hired vehicle, walking or public transit Ability to be lead technician on server and workstation projects and diagnose network issues Cloud, Microsoft 365 and Microsoft Azure certifications a plus! Managed Services (MSP), Connectwise and Kaseya experience a plus!

Job Description Job Description Baltimore Consulting is a Hunt Valley-based managed services provider serving organizations throughout the Baltimore/Washington region. We're looking for a Senior Systems & Cloud Engineer who can take ownership of complex technical issues, serve as a trusted escalation resource, and communicate confidently with clients. You'll work across Microsoft 365 and Azure, Entra ID, Intune and Defender, Windows Server, virtualization, firewalls, switching, wireless and VPN infrastructure . The role combines advanced troubleshooting, infrastructure projects, proactive client improvements, and technical escalation. You'll also speak directly with clients, translating technical issues into clear recommendations and building long-term relationships. This position is primarily in office in the Baltimore Metro area, with one remote day per week. We believe in person collaboration enhances response times, strengthens mentorship, and builds deeper client relationships. Occasional on site client visits are required and are typically local. Key Responsibilities: Serve as a senior escalation resource for complex technical issues across Microsoft 365, Azure, Windows Server, networking, virtualization, and security, providing remote and on-site support as needed. Design, configure, and manage Microsoft Entra ID and Intune solutions across client environments. Configure and manage Microsoft 365 security and compliance services, including Conditional Access, Identity Protection, Microsoft Defender, and Microsoft Purview . Design, implement, and migrate client infrastructure solutions across Azure, Microsoft 365, Windows Server, and virtualization platforms. Deploy, configure, and troubleshoot firewalls and network infrastructure, including resolving complex network outages at client sites. Provide responsive client support via phone, ticketing system, and email, assisting with technical issues remotely and on-site as needed. Perform proactive maintenance on client environments and collaborate with account teams to recommend infrastructure improvements. Participate in a rotating after-hours on-call schedule (approximately 1 week every 3 months) Support project work occasionally outside business hours - typically 2-4 planned maintenance windows per year, with advance notice. Required Skills & Experience: 6+ years of professional IT experience, preferably in an MSP or consulting environment. Demonstrated ability to independently troubleshoot complex issues, communicate recommendations to clients, and take technical ownership through resolution. Strong networking expertise: firewalls, managed switches, wireless, and VPNs - from deployment through ongoing management and troubleshooting. Advanced Microsoft 365 and Entra ID administration , with hands-on experience in Intune, Defender, Conditional Access, identity/security controls, and multi-tenant environments. Strong Windows Server and Azure infrastructure experience , including virtual machines, storage, networking, and identity integration. Comfortable scripting and automating tasks with PowerShell. Experience with virtualization technologies such as VMware and Hyper-V. Strong communication skills - able to explain technical concepts clearly to both technical and non-technical audiences. Excellent prioritization skills and composure when managing competing demands. Nice to have: Relevant Microsoft Azure, Microsoft 365, Security, or Identity certifications. Experience mentoring junior engineers or contributing to team knowledge-sharing practices. Familiarity with PSA/RMM tools common in MSP environments such as Autotask, Datto RMM, IT Glue, etc. Benefits : Health coverage - Medical, dental, and vision insurance (90% company-paid for individual coverage and 50% company-paid for family coverage) PTO - Paid time off and holidays Retirement plan with employer match Mileage reimbursement for business travel Certification budget - Annual reimbursement for exams and training

Job Description Job Description People 1st, IT Inc Senior Systems Engineer / Level 3 Engineer Work Arrangement: Approximately 75% Remote / 25% Client Onsite Employment Type: Full-Time Location: San Francisco Bay Area Position Overview: People 1st IT is looking for an experienced Level 3 Engineer / Senior Systems Engineer to join our technical team. This is a senior technical role focused primarily on project implementation, infrastructure improvements, migrations, advanced troubleshooting, and technical escalations within a managed services environment. The position is approximately 75% remote, with occasional onsite work at client locations for projects, implementations, assessments, or issues that require a physical presence. The ideal candidate is comfortable taking ownership of complex technical projects from planning through implementation, working directly with clients, coordinating with vendors, documenting environments, and serving as an escalation resource for other technicians. Primary Responsibilities: - Plan and execute client IT infrastructure projects from beginning to completion. - Lead Microsoft 365 migrations, tenant configuration, and related cloud projects. - Design, deploy, migrate, and troubleshoot Windows Server and Active Directory environments. - Implement and support Microsoft Entra ID, Microsoft 365, Exchange Online, SharePoint, Teams, and OneDrive. - Perform server migrations, upgrades, virtualization projects, and infrastructure modernization. - Design and troubleshoot networks, including firewalls, switches, wireless infrastructure, VLANs, VPNs, and site-to-site connectivity. - Deploy and maintain backup and disaster recovery solutions. - Perform advanced troubleshooting and serve as an escalation point for Level 1 and Level 2 technicians. - Perform client infrastructure assessments and recommend technical improvements. - Coordinate with third-party vendors, ISPs, software providers, and other technology partners. - Maintain accurate technical documentation, diagrams, credentials, configurations, and project notes. - Create implementation plans, migration plans, and project documentation. - Communicate technical issues and recommendations clearly to both technical and nontechnical client contacts. - Participate in onsite client work throughout the Bay Area. - Assist with critical incidents and complex technical issues when necessary. Technical Experience: Strong experience with several of the following is expected: Microsoft 365 administration Microsoft Entra ID / Azure AD Exchange Online SharePoint and OneDrive Microsoft Teams Windows Server Active Directory / Group Policy / DNS / DHCP Microsoft Azure Hyper-V and/or VMware Microsoft Intune / endpoint management Firewalls, switches, VLANs, VPNs, and wireless networking Ubiquiti / UniFi environments VOIP systems Backup and disaster recovery platforms Endpoint security / EDR solutions Remote monitoring and management platforms MSP documentation and ticketing systems Domain, DNS, SSL, and certificate management Project Experience The ideal candidate should have independently completed projects such as: Microsoft 365 migrations Server replacements and migrations Active Directory migrations File server and SharePoint migrations Office relocations and new-site deployments Firewall and network replacements Wi-Fi deployments Cloud migrations Backup and disaster recovery implementations Infrastructure upgrades and modernization Tenant-to-tenant migrations Security and identity improvements Qualifications: Several years of senior-level IT infrastructure experience, preferably within an MSP environment. Strong troubleshooting skills across servers, cloud platforms, networks, and endpoints. Ability to independently manage technical projects with limited supervision. Strong understanding of MSP operations and multi-client environments. Comfortable working directly with executives, managers, vendors, and client IT contacts. Strong written and verbal communication skills. Excellent documentation and organizational skills. Ability to prioritize multiple client projects and technical issues simultaneously. Reliable transportation and ability to occasionally travel to client locations in the Bay Area. What We're Looking For: We are looking for someone who is not just a ticket-based support technician. This person should be comfortable owning projects, making technical decisions, solving complex problems, and taking responsibility for client infrastructure. The right candidate should be able to receive a project objective, evaluate the existing environment, develop an implementation plan, coordinate the necessary resources, execute the work, test the solution, document it, and successfully hand it off to the support team. The role is primarily remote, but the engineer is expected to travel to onsite locations as projects or client situations require.

Job Description Job Description Job Title: Senior Infrastructure Architect/Engineer (Compute Infrastructure Lead) Location: Greensboro, NC Work Model: Onsite Compensation: $131-136k 3rd Party Suppliers: Not accepting 3rd party suppliers for this role Work Type: Onsite/ 4 days/wk Travel: 5-10% Overtime: 5-10 hours/wk POSITION OVERVIEW Own OS, virtualization, compute-platform, VDI-infrastructure, and DR operations, lifecycle, availability, patching, and technical standards. Lead incident response, troubleshooting, RCA, vulnerability remediation, and service-restoration activities for assigned platforms. Perform and coordinate hands-on data-center infrastructure work for assigned platforms, including hardware installation and removal, rack/stack, cabling, diagnostics, parts replacement, RMA activity, remote hands, vendor coordination, and technical decommissioning. Plan and execute platform upgrades, capacity reviews, recovery runbooks, DR exercises, and corrective actions. Coordinate compute workload administration, platform integrations, and changes with global, regional, application, network, security/IAM, and data-platform teams. Administer and maintain platform-specific access controls for assigned infrastructure in accordance with client security and access-management processes. Provide technical oversight of vendor/MSP support concerns and project delivery, including case initiation, troubleshooting coordination, escalation, resolution validation, validation of changes and operational deliverables, and communication of service concerns to client management. Maintain runbooks, architecture documentation, monitoring requirements, cross-training, and secondary coverage for storage-related recovery. WHAT YOU WILL BE DOING The Senior Compute Platform Administrator is accountable for the reliable operation, lifecycle management, security, resilience, and continuous improvement of server, virtualization, virtual desktop, infrastructure, cloud-workload, and disaster-recovery platforms supporting the HACI environment. The role provides hands-on engineering leadership across Windows Server, Red Hat Enterprise Linux, VMware, Nutanix, Cisco UCS, Lenovo/IBM xServers, Nvidia agents/licensing for VDI and applicable Windows workloads and AWS compute workloads. The position owns infrastructure recovery planning and testing, leads complex incident resolution, and provides secondary coverage for storage connectivity and recovery operations. The role operates within global standards, ITSM controls, vulnerability and patch programs, and governance expectations. WHAT'S NEEDED Bachelor's degree in Information Systems, Computer Science, Engineering, or related field; or an associate degree, military/industry training, and equivalent professional experience. 10+ years of progressive enterprise infrastructure or systems-administration experience. 5+ years administering enterprise server and virtualization platforms 3+ years supporting DR planning, exercises, failover, or infrastructure recovery. Advanced VMware vSphere experience, including installation/upgrade of ESXi hosts, host and datastore cluster configuration, virtual switch VLAN configuration, performance and capacity management, and end-to-end operational support. Advanced Windows Server (2016 and higher) and Red Hat Enterprise Linux (7.x and higher) administration experience. Advanced Cisco UCS platform experience, including configuration and ongoing management of server profiles/templates and Fabric Interconnect network/storage connectivity. Experience with Nutanix AOS platform and other x86 server hardware. Experience supporting AWS EC2 workloads and related platform integrations. Experience with operational automation using tools such as Ansible or comparable scripting and configuration-management tools. Working knowledge of NAS, SAN, and backup platforms; experience with Dell PowerStore, Isilon/OneFS, Avamar, Data Domain, and Cisco SAN switching preferred. Experience with ITSM, 24x7 operations, change control, patching, vulnerability remediation, major incidents, and RCA. Strong preparation and presentation skills for upper Management Levels as well as stakeholder's status reports. Preferred: Experience with Red Hat Satellite; SCM platforms such as GitHub or GitLab; Horizon VDI; NVIDIA vGPU; Windows Group Policy and DHCP; HPC Hardware, and infrastructure monitoring platforms. Works independently on complex issues and leads major incident and recovery activities. Creates standards, runbooks, technical diagrams, lifecycle plans, and management-ready risk/status communications. Translates architecture and security requirements into operationally supportable solutions. Mentors others, supports cross-training, and demonstrates secondary coverage for data-platform recovery. Preferred training/certifications: VMware VCP, RHCSA/RHCE, Microsoft, and/or ITIL Foundation. COMPENSATION & BENEFITS • Medical, dental, and vision insurance • 401(k) • Other standard benefits as applicable ABOUT UNICON UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. COMPENSATION & BENEFITS • Medical, dental, and vision insurance • 401(k) • Other standard benefits as applicable ABOUT UNICON UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Description Job Description Benefits: Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401(k) Competitive salary Dental insurance Employee discounts Are you a seasoned IT professional looking to take your career to the next level? Do you thrive on solving complex technical challenges and making a real impact for the businesses you support? If so, we want to hear from you. The Opportunity At TeamLogic IT of San Ramon, we're not just looking for someone to fill a seat, we're looking for a technical leader who is passionate about IT, invested in continuous growth, and excited to make a meaningful difference for our clients every single day. As our Level 3 Senior IT Engineer, you'll be the highest technical escalation point on our service delivery team, working across a diverse portfolio of small and mid-sized business clients throughout the East Bay and Tri-Valley. This is a role where no two days look the same. One day you might be architecting a cloud migration for a growing professional services firm; the next, you're mentoring a junior engineer through a complex network issue or presenting a technology roadmap to a client's executive team. If you're ready for that kind of challenge, and the recognition and compensation that comes with it, this is the right place for you What You'll Do In this role, you'll have the opportunity to: - Be the go-to expert to own and resolve the most complex technical escalations that Level 1 and Level 2 engineers bring to you. - Lead impactful projects by designing and delivering server migrations, cloud deployments (Microsoft 365, Azure, AWS), and network infrastructure upgrades. - Protect your clients by implementing and managing cybersecurity solutions including EDR/MDR, SIEM, MFA, email security, and vulnerability management. - Work with modern tools by administering Hyper-V, Windows Server, Active Directory, and M365 environments across a variety of client sites. - Secure the network by managing and configuring firewalls, switches, routers, and VPN solutions (Cisco, SonicWALL, Fortinet, Meraki). - Be a trusted advisor by conducting technology assessments and delivering written recommendations and strategic IT roadmaps to clients. - Build business continuity by architecting and maintaining backup and disaster recovery solutions, both on-premise and in the cloud. - Grow the team by mentoring and guiding Level 1 and Level 2 technicians and engineers, helping them develop their skills and confidence. - Stay organized by documenting your work thoroughly in our PSA/RMM platforms. What You Bring To be successful in this role, you'll ideally bring the following experience and skills with you: - 5+ years of progressive IT experience, including at least 2-3 years as a Level 3 / Senior Engineer at an MSP. - Expert-level knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS, and DHCP. - Strong hands-on experience with virtualization: Microsoft Hyper-V and Azure Cloud. - Solid proficiency with Microsoft 365 administration: Exchange Online, Teams, SharePoint, Azure AD/Entra ID, and Intune. - Advanced networking skills: TCP/IP, VLANs, routing, switching, VPNs, and enterprise firewall management. - Comfort working with enterprise networking equipment such as Cisco, Fortinet, SonicWALL, or Meraki. - A solid grasp of cybersecurity fundamentals, NIST frameworks, and experience with security tools (EDR, MFA, SIEM). - Hands-on experience with RMM, PSA, and site documentation platforms. - Proven ability to manage IT projects from kickoff to completion; on time and within scope. - Strong communication skills: you can explain a complex technical issue clearly to a non-technical client. - A valid driver's license and reliable transportation; some client site visits will be required. Additional (Preferred) Requirements You'll stand out from the crowd if you also bring any of the following: - Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect, or M365 Enterprise Administrator. - CompTIA Security+, Network+, or CASP+ certification. - Familiarity with compliance frameworks such as HIPAA, CMMC, SOC 2, or PCI-DSS. - Scripting and automation skills in PowerShell, Python, or Bash. - Knowledge of the ITIL service management framework. - Apple macOS administration experience in a business setting. - A track record of building strong, long-term relationships with SMB clients. Where You'll Work You'll be based out of our San Ramon, CA office, with regular visits to client sites throughout the East Bay and Tri-Valley. Occasional but rare after-hours or weekend availability may be needed for critical incidents or planned maintenance windows; but we make sure you're supported if this needs to happen. About TeamLogic IT of San Ramon TeamLogic IT is one of the most recognized and trusted names in managed IT services for small and mid-sized businesses. Our San Ramon location has been operating for over 15 years and serves a growing portfolio of clients across the East Bay, Tri-Valley, and greater Bay Area; delivering proactive managed IT, cybersecurity, cloud, and strategic technology consulting including helping our client navigate the AI landscape. We're a team of professionals who genuinely love what we do, take care of each other, and take pride in the results we deliver for our clients. Join us, and you'll find a place where your expertise is valued, your growth is encouraged, and your work genuinely matters.

Job Description Job Description Senior Systems & Infrastructure Engineer New York Metropolitan Area Primarily Remote with Occasional Client-Site Work Full-Time $90,000-$120,000 Solve the Problems Other Engineers Escalate GEM Technologies is looking for an experienced Senior Systems & Infrastructure Engineer who enjoys solving difficult technical problems and taking ownership of them through resolution. This is a hands-on senior infrastructure position, not a management role or traditional help desk position. You will be one of the technical resources our team and clients rely on for complex infrastructure issues, production incidents, escalations, migrations and projects across multiple client environments. We are looking for an engineer who can step into a difficult situation, troubleshoot across technologies, determine the root cause, communicate clearly with the people involved, and remain accountable until the issue is resolved. If you enjoy being the engineer brought in when standard troubleshooting has not solved the problem, this may be a good fit. What You'll Do You will work across multiple client environments with different technologies, configurations and business requirements. Your responsibilities will include: Own the investigation and resolution of complex infrastructure incidents and escalations. Administer and troubleshoot Windows Server, Active Directory, Group Policy, DNS and DHCP. Support Microsoft 365 and Entra ID environments, including identity, authentication, MFA and Conditional Access. Troubleshoot and support virtualization environments using VMware and/or Hyper-V. Diagnose networking issues involving firewalls, VPNs, VLANs, routing, switching and connectivity. Support backup, disaster recovery and business continuity systems. Plan and execute infrastructure migrations, upgrades and modernization projects. Perform root-cause analysis and implement or recommend changes that prevent recurring problems. Use PowerShell, scripting, automation and other tools where they can improve reliability and efficiency. Create and maintain clear technical documentation. Work directly with clients, vendors and other GEM engineers during projects and technical incidents. Provide occasional onsite support at client locations in the New York City metropolitan area. What We're Looking For We care more about demonstrated technical depth, troubleshooting ability and ownership than a perfect list of certifications or products on a resume. Strong candidates will have substantial hands-on experience supporting production IT infrastructure and personally resolving complex technical problems. You should have strong experience in most of these areas: Microsoft Infrastructure Windows Server and Active Directory Group Policy, DNS and DHCP Microsoft 365 and Entra ID Identity, MFA and Conditional Access Virtualization and Core Infrastructure VMware vSphere/ESXi and/or Microsoft Hyper-V Server and storage infrastructure Backup and disaster recovery Networking and Security Firewalls, VPNs, VLANs, routing and switching Network and infrastructure troubleshooting System hardening, EDR, MFA and related security technologies You should also be comfortable communicating directly with clients and explaining complex technical issues to both technical and nontechnical audiences. Experience working for an MSP, technology consulting firm or other multi-client environment is strongly preferred. We will also consider engineers from complex internal IT environments who can demonstrate comparable technical breadth, independence and ownership. Working at GEM GEM Technologies is a managed IT and cybersecurity services company supporting organizations with complex technology environments. We are a small, experienced team. Senior engineers at GEM are not confined to one narrow technology or isolated within a large department. You will work across technologies, interact directly with clients and have meaningful responsibility for the systems and environments we support. That environment requires versatility and accountability, but it also provides something that can be difficult to find in a large organization: the opportunity to understand the complete environment, solve challenging problems and have a visible impact on the outcome. We value engineers who are curious, continue learning, share knowledge, document their work and take ownership. We also encourage the responsible use of AI, scripting and automation to improve troubleshooting, documentation and operational efficiency while maintaining appropriate security and protection of client information. Much of the work can be performed remotely. However, occasional onsite work at client locations in the New York City metropolitan area is an important part of the position. Candidates must be willing and able to provide onsite support when required. Requirements Experience That Will Set You Apart We are particularly interested in candidates with meaningful hands-on experience in one or more of the following: Microsoft Exchange Server and hybrid Exchange environments Citrix Virtual Apps and Desktops (CVAD) Citrix NetScaler / ADC Advanced VMware infrastructure Advanced networking and firewall troubleshooting Veeam or similar backup and disaster recovery platforms PowerShell scripting and automation Infrastructure migrations and major upgrades Candidates should bring strong, hands-on proficiency across most of these technologies, with deeper expertise in several areas. We do not expect identical experience with every product in GEM's environment, but this is a senior infrastructure role and requires broad technical capability, demonstrated troubleshooting depth, and the ability to work independently across multiple systems. Benefits The anticipated salary range for this position is $90,000-$120,000 , depending on experience and demonstrated technical capabilities. GEM Technologies offers a competitive benefits package including health insurance, paid time off and other employee benefits. Candidates must be legally authorized to work in the United States. GEM Technologies is not currently able to provide employment visa sponsorship. If you are an experienced infrastructure engineer who enjoys solving difficult problems, working across different technologies and taking responsibility from diagnosis through resolution, we would like to hear from you.

Job Description Senior Systems & Network Engineer is a highly skilled Tier 3 Technician to serve as the top escalation point for our helpdesk and NOC teams. This is an onsite position and requires the employee to work from our Boise, Idaho location. This role is for a deep technical expert who thrives on solving complex, ambiguous problems that Tier 1 and Tier 2 staff cannot resolve. You will own the hardest tickets, drive root cause analysis, and play a key role in mentoring junior staff and improving our technical processes. Key Responsibilities Serve as the final escalation point for complex infrastructure, networking, and systems issues Perform root cause analysis and document findings to reduce repeat incidents Design, implement, and support advanced solutions across networking, server, and cloud environments Lead troubleshooting of enterprise-level issues involving multi-vendor environments Collaborate with vendors and third parties on escalated cases and hardware/software issues Contribute to internal knowledge base articles, runbooks, and technical documentation Mentor Tier 1 and Tier 2 technicians through knowledge transfer and hands-on coaching Participate in architecture and engineering discussions for new client deployments or infrastructure changes Support change management processes and assist with after-hours maintenance windows as needed Required Qualifications 5+ years of hands-on experience in IT infrastructure support or systems/network engineering Advanced troubleshooting skills across the following: Networking: Firewalls (Fortinet, Cisco, Palo Alto, SonicWall), switching, routing, VPNs, VLANs, Wi-Fi Windows Server: Active Directory, Group Policy, DNS, DHCP, DFS, RDS Virtualization: VMware vSphere/ESXi or Microsoft Hyper-V Microsoft 365: Exchange Online, Teams, SharePoint, Intune, Conditional Access Experience with backup and disaster recovery solutions (Veeam, Datto, Acronis, or similar) Strong diagnostic and analytical skills with the ability to work independently on complex problems Excellent written communication for documentation and ticket notes Preferred Qualifications CCNP, MCSE, VCP, or equivalent advanced certifications Experience in an MSP or multi-client support environment Exposure to Azure or AWS (IaaS/PaaS administration, not just SaaS) Scripting/automation experience (PowerShell strongly preferred) Familiarity with SIEM tools, endpoint security, and basic cybersecurity concepts Experience with RMM tools (ConnectWise Automate, NinjaRMM, Kaseya, etc.) Experience leveraging AI tools in a technical context - prompt engineering, AI-assisted troubleshooting, automation with LLM APIs, or deploying/managing local AI models Active homelab practice - candidates who self-host, test new technologies, and experiment outside of work hours bring a level of curiosity and depth that translates directly to this role Other Requirements: Physical demands include sits, squats, bends, lifts and moves during working hours. Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details