Full-time Company Description Mission Critical Group (MCG ) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future. Job Description The Testing Technician is responsible for performing testing and troubleshooting during the final assembly phase of electrical control and distribution equipment prior to customer delivery. This role ensures product quality, compliance, and optimal functionality by verifying that all assemblies meet engineering specifications, customer requirements, and applicable industry standards. The Testing Technician works closely with production, engineering, and quality teams to identify and resolve issues before shipment. Accountabilities Demonstrate technical skills regarding performing diagnostics, troubleshooting, and testing for reliability on Low, Medium, and Arc-Resistant switchgear and electrical control equipment using tools such as multimeters etc. Verify and document HIPOT tests on copper bus. Ensure final product is consistent with technical schematics, perform basic device programming, and repair all custom-built equipment prior to client shipment as a measure of quality control. Perform Factory Acceptance Tests to show the functionality of Mission Critical Group products and advise of interfacing capabilities with clients existing equipment under the direction of senior team members. Identify functionality or defects through visual and electrical inspections on power distribution equipment and assist senior team members with maintenance or repairs within testing guidelines. Assist senior team members with design verifications and product reliability demonstrations during client witness testing activities under supervision. Perform other duties as assigned. Qualifications Required knowledge/Experience 0-1 years of experience in wiring or assembling electrical control and distribution equipment, preferably in a switchgear or industrial manufacturing environment. Working knowledge of engineering principles, techniques, and procedures as applied to the design and production of electrical equipment. Understanding raw materials, production processes, and manufacturing techniques. Knowledge of design techniques, tools, and principals involved in the production of technical plans, blueprints, drawings, and models. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Testing tools include MPRT, secondary injection units, digital ratiometers, CT testers, digital multimeters, Fluke meters, AC and DC high-potential testers, high-voltage testers, basic hand tools, and testing jumpers. Proficiency with computer hardware and software, including Microsoft Office Suite. Intermediate written and verbal communication skills, including the ability to read and interpret technical procedures, write reports and correspondence, and present information to managers and customers. Solid mathematical skills, including the ability to calculate figures, proportions, and measurements. Strong attention to quality with the ability to follow procedures carefully and strive for accuracy in all work. Self-motivated with the ability to identify and resolve issues independently while maintaining adherence to guidelines and procedures. Ability to work collaboratively with peers, leadership, and cross-functional teams. Customer-oriented with a proactive approach to supporting internal and external needs. Preferred 1 year of experience troubleshooting electrical and mechanical systems Education High School Diploma or GED required . Work Environment and Physical Demands This is a FLSA non-exempt position paid on an hourly basis. Overtime may be required based on production demands, including extended shifts, weekends, or holidays. This role is based on the production floor. The position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards. Mobility : Ability to move around the manufacturing plant, including walking, standing, and climbing stairs. Manual Dexterity : Occasional use of hands to handle or feel objects, tools, or controls. Lifting : Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards. Visual and Auditory Requirements : Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members. Additional Information A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we dont accept unsolicited resumes from agencies at this time. If we ever need an extra hand, well be sure to reach out to the community. Thanks for understanding! MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). PI9fd53ad04aa4-3504
11/13/2026
Full time
Full-time Company Description Mission Critical Group (MCG ) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future. Job Description The Testing Technician is responsible for performing testing and troubleshooting during the final assembly phase of electrical control and distribution equipment prior to customer delivery. This role ensures product quality, compliance, and optimal functionality by verifying that all assemblies meet engineering specifications, customer requirements, and applicable industry standards. The Testing Technician works closely with production, engineering, and quality teams to identify and resolve issues before shipment. Accountabilities Demonstrate technical skills regarding performing diagnostics, troubleshooting, and testing for reliability on Low, Medium, and Arc-Resistant switchgear and electrical control equipment using tools such as multimeters etc. Verify and document HIPOT tests on copper bus. Ensure final product is consistent with technical schematics, perform basic device programming, and repair all custom-built equipment prior to client shipment as a measure of quality control. Perform Factory Acceptance Tests to show the functionality of Mission Critical Group products and advise of interfacing capabilities with clients existing equipment under the direction of senior team members. Identify functionality or defects through visual and electrical inspections on power distribution equipment and assist senior team members with maintenance or repairs within testing guidelines. Assist senior team members with design verifications and product reliability demonstrations during client witness testing activities under supervision. Perform other duties as assigned. Qualifications Required knowledge/Experience 0-1 years of experience in wiring or assembling electrical control and distribution equipment, preferably in a switchgear or industrial manufacturing environment. Working knowledge of engineering principles, techniques, and procedures as applied to the design and production of electrical equipment. Understanding raw materials, production processes, and manufacturing techniques. Knowledge of design techniques, tools, and principals involved in the production of technical plans, blueprints, drawings, and models. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Testing tools include MPRT, secondary injection units, digital ratiometers, CT testers, digital multimeters, Fluke meters, AC and DC high-potential testers, high-voltage testers, basic hand tools, and testing jumpers. Proficiency with computer hardware and software, including Microsoft Office Suite. Intermediate written and verbal communication skills, including the ability to read and interpret technical procedures, write reports and correspondence, and present information to managers and customers. Solid mathematical skills, including the ability to calculate figures, proportions, and measurements. Strong attention to quality with the ability to follow procedures carefully and strive for accuracy in all work. Self-motivated with the ability to identify and resolve issues independently while maintaining adherence to guidelines and procedures. Ability to work collaboratively with peers, leadership, and cross-functional teams. Customer-oriented with a proactive approach to supporting internal and external needs. Preferred 1 year of experience troubleshooting electrical and mechanical systems Education High School Diploma or GED required . Work Environment and Physical Demands This is a FLSA non-exempt position paid on an hourly basis. Overtime may be required based on production demands, including extended shifts, weekends, or holidays. This role is based on the production floor. The position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards. Mobility : Ability to move around the manufacturing plant, including walking, standing, and climbing stairs. Manual Dexterity : Occasional use of hands to handle or feel objects, tools, or controls. Lifting : Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards. Visual and Auditory Requirements : Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members. Additional Information A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we dont accept unsolicited resumes from agencies at this time. If we ever need an extra hand, well be sure to reach out to the community. Thanks for understanding! MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). PI9fd53ad04aa4-3504
Payrate: $40.00 - $45.00/hr Summary: The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Responsibilities: Serve as the primary onsite IT support resource for employees within the office. Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions. Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems. Install, configure, test, maintain, and support hardware, software, and peripheral devices. Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories. Support user account access, identity management, and SaaS applications. Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues. Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations. Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues. Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery. Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management. Create and maintain technical documentation and knowledge base articles. Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces. Support and troubleshoot Teams Rooms, Zoom Rooms, and related collaboration technologies. Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences. Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment. Perform proactive room readiness checks and testing prior to meetings and events. Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs. Required Qualifications: Associate degree in a computer-related field or equivalent technical training and experience. 3-4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments. Experience working independently as a primary or sole onsite IT support resource. Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies. Experience supporting macOS and Windows environments. Experience supporting Google Workspace, and common SaaS applications. Familiarity with identity and access management platforms such as Okta, or similar technologies. Experience providing executive-level or white-glove support. Strong verbal and written communication skills. Excellent customer service, interpersonal, and problem-solving skills. Ability to prioritize workload, manage time effectively, and operate with minimal supervision. Preferred Qualifications: Experience supporting Teams Rooms, Zoom Rooms, or similar conference room technologies. Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments. Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools. Experience supporting live events, executive briefings, and company-wide presentations. Knowledge of asset management and inventory management platforms. Top 3 must-have hard skills: 1.Enterprise IT Support / Desktop Support (3-4+ Years) Advanced troubleshooting of macOS and Windows devices. Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications. Ability to independently resolve end-user issues in a corporate environment. 2. Executive Support & Workplace Technology (3+ Years) Experience providing white-glove support to senior leadership and executives. Supporting collaboration tools, identity and access management, and modern workplace technologies. Strong communication skills and ability to operate in high-visibility situations. 3. Audio Visual (AV) & Conference Room Support (2-3+ Years) Hands-on experience supporting Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all-hands spaces. Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology. Experience supporting executive meetings, customer presentations, and live events. Pay Transparency: The typical base pay for this role across the U.S. is: $40.00 - $45.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to :messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
11/13/2026
Full time
Payrate: $40.00 - $45.00/hr Summary: The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Responsibilities: Serve as the primary onsite IT support resource for employees within the office. Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions. Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems. Install, configure, test, maintain, and support hardware, software, and peripheral devices. Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories. Support user account access, identity management, and SaaS applications. Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues. Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations. Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues. Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery. Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management. Create and maintain technical documentation and knowledge base articles. Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces. Support and troubleshoot Teams Rooms, Zoom Rooms, and related collaboration technologies. Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences. Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment. Perform proactive room readiness checks and testing prior to meetings and events. Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs. Required Qualifications: Associate degree in a computer-related field or equivalent technical training and experience. 3-4 years of experience in IT Support, Desktop Support, Help Desk, or End User Services environments. Experience working independently as a primary or sole onsite IT support resource. Strong troubleshooting skills across hardware, software, operating systems, networking, and collaboration technologies. Experience supporting macOS and Windows environments. Experience supporting Google Workspace, and common SaaS applications. Familiarity with identity and access management platforms such as Okta, or similar technologies. Experience providing executive-level or white-glove support. Strong verbal and written communication skills. Excellent customer service, interpersonal, and problem-solving skills. Ability to prioritize workload, manage time effectively, and operate with minimal supervision. Preferred Qualifications: Experience supporting Teams Rooms, Zoom Rooms, or similar conference room technologies. Hands-on experience supporting AV systems in conference rooms, EBCs, event spaces, and executive environments. Familiarity with endpoint management platforms such as Jamf, Intune, Kandji, or similar tools. Experience supporting live events, executive briefings, and company-wide presentations. Knowledge of asset management and inventory management platforms. Top 3 must-have hard skills: 1.Enterprise IT Support / Desktop Support (3-4+ Years) Advanced troubleshooting of macOS and Windows devices. Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications. Ability to independently resolve end-user issues in a corporate environment. 2. Executive Support & Workplace Technology (3+ Years) Experience providing white-glove support to senior leadership and executives. Supporting collaboration tools, identity and access management, and modern workplace technologies. Strong communication skills and ability to operate in high-visibility situations. 3. Audio Visual (AV) & Conference Room Support (2-3+ Years) Hands-on experience supporting Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all-hands spaces. Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology. Experience supporting executive meetings, customer presentations, and live events. Pay Transparency: The typical base pay for this role across the U.S. is: $40.00 - $45.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to :messages or by contacting . For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy
This job is with Colt Technology Services, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Summary Job title : Senior AI Engineer Reports to : VP of AI Technology and Architecture Job location : Must have ability to be onsite in Boulder, CO office for 2-3 days a week About Colt and the AI Practice Colt Technology Services is a global digital infrastructure company, operating one of the world's largest fiber networks across Europe and Asia. We are building a Boulder-based AI team as the engineering center of our AI Practice. The team is responsible for how AI is adopted, governed, and scaled across Colt. The AI Practice operates across several parallel workstreams, including use case delivery, AI WAN, and private AI. The Boulder team is where we build, test, and validate before we scale. Why we need this role This is a build role. You will take AI use cases from a business problem to something running in production and being used every day: retrieval and search over Colt's own data, agents that carry out multi-step work, and AI built into the systems Colt's teams already rely on. We are looking for a strong software engineer first. If you have spent eight to ten years building and running production systems and even if you have not yet shipped an LLM-based product, we want to hear from. The platform, the tooling, and the model access are already in place, and a staff-level AI engineer on the team will pair with you directly on the AI side of the work. The AI-specific skills you can bring to the table is a plus but is also learnable. The engineering experience and judgement that comes from having owned real systems in production is not, and that is the part we are hiring for. What we do expect is that you have already got hands on with AI, whether at work or as a side project for yourself. You will be working directly with the Colt teams taking requirements from them. The team is small by design, the problems are real, and what you build in your first year sets the pattern for how Colt builds AI. What you will do Build AI Use Cases Design and build AI applications end to end: data access, retrieval, model calls, orchestration, and the interfaces people use Work with large language models through APIs and self-hosted inference, covering prompting, tool use, retrieval, and multi-step agent workflows Build evaluation harnesses that show whether a use case is good enough to ship, and keep owning them after it ships Integrate AI into Colt's existing systems and data, within the constraints of a live enterprise environment Work Directly With the Business Work with the Colt teams, who will be your customers, and who will use what you build, across network operations, service delivery, finance, and others Turn a loosely described business problem into a scoped, buildable design Show working software early and often, and change direction when the first answer turns out to be wrong Be straight with stakeholders about what AI is not the right tool for Take It to Production and Keep It There Move your own work from prototype to production-grade: tested, instrumented, documented, and supportable Monitor accuracy, latency, and cost in production, and act when they drift Work with platform engineers on deployment, and hand over cleanly to production operations Contribute reusable patterns, components, and internal libraries so the next use case is faster than the last What we're looking for Engineering Experience: 8-10+ years building production software. You have owned systems end to end: designed them, shipped them, operated them, and been on the hook when they broke. Languages: Strong in Python, or strong in another language such as Java, Go, C#, or TypeScript and ready to work primarily in Python. Production Systems: APIs and service integration, working with real data at scale, testing, CI/CD, and debugging things that are already live in front of users. Cloud: Comfortable in any major cloud. We build primarily on Google Cloud; equivalent AWS or Azure experience is ok to start. Working Style: Comfortable with ambiguity and with direct contact with non-technical stakeholders. You ask what the problem is before deciding what to build. Hands-On with AI: You have already built something with it under your own steam. A side project, a prototype at work, an internal tool, a serious evaluation you ran, or agentic coding tools you use daily and have opinions about. It does not need to have shipped, been finished, or worked. We want to hear what you tried, what broke, and what you concluded. Helpful, Not Required: Any of this at enterprise scale: production RAG over messy real-world data, agent frameworks, evaluation tooling, Vertex AI, Kubernetes, Terraform. Useful if you have it, and teachable if you do not. HOW YOU WILL RAMP You pair with a staff-level AI engineer from your first week, on a live use case rather than a training exercise The AI platform is already running: model gateway, evaluation tooling, deployment pipelines, and sandbox, development, and production environments We expect you to put something small into real use inside your first 90 days, and to lead a use case end to end within six months WHEN WE TALK Come ready to walk us through something you have built with AI, however small or unfinished. We would rather see a rough prototype you can explain in depth than a polished project you cannot. Expect us to ask where it fell short, what you would do differently, and how you decided whether it was any good. How you evaluated it matters more to us than what you shipped. If you have not used AI tools in your own engineering work, this will be a difficult conversation. That is the one gap we are not set up to close for you. What we offer you: Looking to make a mark? At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.
11/13/2026
Full time
This job is with Colt Technology Services, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Summary Job title : Senior AI Engineer Reports to : VP of AI Technology and Architecture Job location : Must have ability to be onsite in Boulder, CO office for 2-3 days a week About Colt and the AI Practice Colt Technology Services is a global digital infrastructure company, operating one of the world's largest fiber networks across Europe and Asia. We are building a Boulder-based AI team as the engineering center of our AI Practice. The team is responsible for how AI is adopted, governed, and scaled across Colt. The AI Practice operates across several parallel workstreams, including use case delivery, AI WAN, and private AI. The Boulder team is where we build, test, and validate before we scale. Why we need this role This is a build role. You will take AI use cases from a business problem to something running in production and being used every day: retrieval and search over Colt's own data, agents that carry out multi-step work, and AI built into the systems Colt's teams already rely on. We are looking for a strong software engineer first. If you have spent eight to ten years building and running production systems and even if you have not yet shipped an LLM-based product, we want to hear from. The platform, the tooling, and the model access are already in place, and a staff-level AI engineer on the team will pair with you directly on the AI side of the work. The AI-specific skills you can bring to the table is a plus but is also learnable. The engineering experience and judgement that comes from having owned real systems in production is not, and that is the part we are hiring for. What we do expect is that you have already got hands on with AI, whether at work or as a side project for yourself. You will be working directly with the Colt teams taking requirements from them. The team is small by design, the problems are real, and what you build in your first year sets the pattern for how Colt builds AI. What you will do Build AI Use Cases Design and build AI applications end to end: data access, retrieval, model calls, orchestration, and the interfaces people use Work with large language models through APIs and self-hosted inference, covering prompting, tool use, retrieval, and multi-step agent workflows Build evaluation harnesses that show whether a use case is good enough to ship, and keep owning them after it ships Integrate AI into Colt's existing systems and data, within the constraints of a live enterprise environment Work Directly With the Business Work with the Colt teams, who will be your customers, and who will use what you build, across network operations, service delivery, finance, and others Turn a loosely described business problem into a scoped, buildable design Show working software early and often, and change direction when the first answer turns out to be wrong Be straight with stakeholders about what AI is not the right tool for Take It to Production and Keep It There Move your own work from prototype to production-grade: tested, instrumented, documented, and supportable Monitor accuracy, latency, and cost in production, and act when they drift Work with platform engineers on deployment, and hand over cleanly to production operations Contribute reusable patterns, components, and internal libraries so the next use case is faster than the last What we're looking for Engineering Experience: 8-10+ years building production software. You have owned systems end to end: designed them, shipped them, operated them, and been on the hook when they broke. Languages: Strong in Python, or strong in another language such as Java, Go, C#, or TypeScript and ready to work primarily in Python. Production Systems: APIs and service integration, working with real data at scale, testing, CI/CD, and debugging things that are already live in front of users. Cloud: Comfortable in any major cloud. We build primarily on Google Cloud; equivalent AWS or Azure experience is ok to start. Working Style: Comfortable with ambiguity and with direct contact with non-technical stakeholders. You ask what the problem is before deciding what to build. Hands-On with AI: You have already built something with it under your own steam. A side project, a prototype at work, an internal tool, a serious evaluation you ran, or agentic coding tools you use daily and have opinions about. It does not need to have shipped, been finished, or worked. We want to hear what you tried, what broke, and what you concluded. Helpful, Not Required: Any of this at enterprise scale: production RAG over messy real-world data, agent frameworks, evaluation tooling, Vertex AI, Kubernetes, Terraform. Useful if you have it, and teachable if you do not. HOW YOU WILL RAMP You pair with a staff-level AI engineer from your first week, on a live use case rather than a training exercise The AI platform is already running: model gateway, evaluation tooling, deployment pipelines, and sandbox, development, and production environments We expect you to put something small into real use inside your first 90 days, and to lead a use case end to end within six months WHEN WE TALK Come ready to walk us through something you have built with AI, however small or unfinished. We would rather see a rough prototype you can explain in depth than a polished project you cannot. Expect us to ask where it fell short, what you would do differently, and how you decided whether it was any good. How you evaluated it matters more to us than what you shipped. If you have not used AI tools in your own engineering work, this will be a difficult conversation. That is the one gap we are not set up to close for you. What we offer you: Looking to make a mark? At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.
WEIDENHAMMER SYSTEMS CORPORATION
Wyomissing, Pennsylvania
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/13/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Description Job Description Job title: Datacenter Technician. Location: Springdale, AR. Working Schedule : Monday through Thursday from 21:00 hrs to 07:00 hrs. Job Type: Full-time Job Description Hands & Feet Engineer to be part of an Infrastructure Delivery team and is responsible for the hands & feet technical support in the data center. The Provides support all operations and engineering team members who would need physical technical support in the data center for fixing an issue or working on a project. He would also be responsible for ensuring safety and security, vendor access control at data center. Description: • Responsible for timely execution of data center services such as remote hands, customer installations and service requests. • Act as primary technical and operational contact for data center customers - local point of escalation during emergency events and day to day operations. Develop knowledge of customer's core business and the business function of the customer's local datacenter operation. • Datacenter hardware technician, able to support data center operations & activities, able to lift servers & network devices which are heavy, racking, cabling, unracking etc in the datacenter, able to support most of the industry standard server, storage and network infrastructure from cisco hardware, Dell & IBM servers, able to support remote teams as hands & feet. • Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs. • Supervises all vendor activity and installations, in coordination with internal and external teams, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation. • Manages all local customer installations, in coordination with local data center provider as well as engineering and operational teams • Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements. • Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel. • Develop, implement, and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Client's standards and industry best practices. • Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers. • Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Client's performance standards and scopes of work. • Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation. • Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis. • Identify process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case. Company Description We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data. Company Description We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.
11/13/2026
Full time
Job Description Job Description Job title: Datacenter Technician. Location: Springdale, AR. Working Schedule : Monday through Thursday from 21:00 hrs to 07:00 hrs. Job Type: Full-time Job Description Hands & Feet Engineer to be part of an Infrastructure Delivery team and is responsible for the hands & feet technical support in the data center. The Provides support all operations and engineering team members who would need physical technical support in the data center for fixing an issue or working on a project. He would also be responsible for ensuring safety and security, vendor access control at data center. Description: • Responsible for timely execution of data center services such as remote hands, customer installations and service requests. • Act as primary technical and operational contact for data center customers - local point of escalation during emergency events and day to day operations. Develop knowledge of customer's core business and the business function of the customer's local datacenter operation. • Datacenter hardware technician, able to support data center operations & activities, able to lift servers & network devices which are heavy, racking, cabling, unracking etc in the datacenter, able to support most of the industry standard server, storage and network infrastructure from cisco hardware, Dell & IBM servers, able to support remote teams as hands & feet. • Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs. • Supervises all vendor activity and installations, in coordination with internal and external teams, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation. • Manages all local customer installations, in coordination with local data center provider as well as engineering and operational teams • Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements. • Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel. • Develop, implement, and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Client's standards and industry best practices. • Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers. • Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Client's performance standards and scopes of work. • Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation. • Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis. • Identify process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case. Company Description We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data. Company Description We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.
Job Description Job Description WE'RE HIRING DATA CENTER TECHNICIANS - LEVEL 1, 2 & 3 We are looking for skilled and motivated professionals for multiple Data Center Technician positions to support data center infrastructure deployment and operations across the USA. Technician 1 - Associate Data Center Technician Basic rack support, equipment positioning, labeling, and cable installation assistance Equipment handling and documentation Technician 2 - Data Center Services Technician Rack-and-stack, copper and fiber cabling, and power connectivity Equipment installation, provisioning, testing, and troubleshooting Technician 3 - Senior Data Center Technician / Lead Lead onsite technicians and coordinate installation activities Advanced testing, troubleshooting, quality checks, and team supervision Location: USA Eligibility: Open to US citizens only. Candidates with experience in data centers, structured cabling, telecommunications, fiber optics, or IT infrastructure are encouraged to apply. Interested candidates can share their updated resumes. Know someone who would be a great fit? Tag them or share this opportunity! Company Description Vedanta is an Engineering and Technology Services company that specializes in providing end-to-end solutions and services in the field of Telecom and IT. Vedanta was formed in 2015 with our headquarters based out of Dallas, TX. We have a team of 50+ technologists delivering on our promise of innovative solutions and efficient delivery. We are a member of Dallas Chamber of Commerce. Vedanta is a certified Minority Supplier of DFW NMSDC, and HUB certified by State of Texas. The Vedanta team has highly skilled Technology Consultants, Disruptors, and Executives who are passionate about creating solutions tailored to your business needs which are cutting-edge and future-proof. Our team is pioneered in Network Rollouts, Network Design, Optimization, Project/Program Management, Engineering Solutions/Services, Management Consulting, and Operations of large networks. Vedanta provides end-to-end services, ranging from consultancy and conception to deployment and operations. We are vendor-agnostic and cover all key wireless technologies. Vedanta is inspired by the potential of wireless technologies to transform businesses and improve the lives of wireless subscribers. Company Description Vedanta is an Engineering and Technology Services company that specializes in providing end-to-end solutions and services in the field of Telecom and IT. Vedanta was formed in 2015 with our headquarters based out of Dallas, TX. We have a team of 50+ technologists delivering on our promise of innovative solutions and efficient delivery. We are a member of Dallas Chamber of Commerce. Vedanta is a certified Minority Supplier of DFW NMSDC, and HUB certified by State of Texas. The Vedanta team has highly skilled Technology Consultants, Disruptors, and Executives who are passionate about creating solutions tailored to your business needs which are cutting-edge and future-proof. Our team is pioneered in Network Rollouts, Network Design, Optimization, Project/Program Management, Engineering Solutions/Services, Management Consulting, and Operations of large networks. Vedanta provides end-to-end services, ranging from consultancy and conception to deployment and operations. We are vendor-agnostic and cover all key wireless technologies. Vedanta is inspired by the potential of wireless technologies to transform businesses and improve the lives of wireless subscribers.
11/13/2026
Full time
Job Description Job Description WE'RE HIRING DATA CENTER TECHNICIANS - LEVEL 1, 2 & 3 We are looking for skilled and motivated professionals for multiple Data Center Technician positions to support data center infrastructure deployment and operations across the USA. Technician 1 - Associate Data Center Technician Basic rack support, equipment positioning, labeling, and cable installation assistance Equipment handling and documentation Technician 2 - Data Center Services Technician Rack-and-stack, copper and fiber cabling, and power connectivity Equipment installation, provisioning, testing, and troubleshooting Technician 3 - Senior Data Center Technician / Lead Lead onsite technicians and coordinate installation activities Advanced testing, troubleshooting, quality checks, and team supervision Location: USA Eligibility: Open to US citizens only. Candidates with experience in data centers, structured cabling, telecommunications, fiber optics, or IT infrastructure are encouraged to apply. Interested candidates can share their updated resumes. Know someone who would be a great fit? Tag them or share this opportunity! Company Description Vedanta is an Engineering and Technology Services company that specializes in providing end-to-end solutions and services in the field of Telecom and IT. Vedanta was formed in 2015 with our headquarters based out of Dallas, TX. We have a team of 50+ technologists delivering on our promise of innovative solutions and efficient delivery. We are a member of Dallas Chamber of Commerce. Vedanta is a certified Minority Supplier of DFW NMSDC, and HUB certified by State of Texas. The Vedanta team has highly skilled Technology Consultants, Disruptors, and Executives who are passionate about creating solutions tailored to your business needs which are cutting-edge and future-proof. Our team is pioneered in Network Rollouts, Network Design, Optimization, Project/Program Management, Engineering Solutions/Services, Management Consulting, and Operations of large networks. Vedanta provides end-to-end services, ranging from consultancy and conception to deployment and operations. We are vendor-agnostic and cover all key wireless technologies. Vedanta is inspired by the potential of wireless technologies to transform businesses and improve the lives of wireless subscribers. Company Description Vedanta is an Engineering and Technology Services company that specializes in providing end-to-end solutions and services in the field of Telecom and IT. Vedanta was formed in 2015 with our headquarters based out of Dallas, TX. We have a team of 50+ technologists delivering on our promise of innovative solutions and efficient delivery. We are a member of Dallas Chamber of Commerce. Vedanta is a certified Minority Supplier of DFW NMSDC, and HUB certified by State of Texas. The Vedanta team has highly skilled Technology Consultants, Disruptors, and Executives who are passionate about creating solutions tailored to your business needs which are cutting-edge and future-proof. Our team is pioneered in Network Rollouts, Network Design, Optimization, Project/Program Management, Engineering Solutions/Services, Management Consulting, and Operations of large networks. Vedanta provides end-to-end services, ranging from consultancy and conception to deployment and operations. We are vendor-agnostic and cover all key wireless technologies. Vedanta is inspired by the potential of wireless technologies to transform businesses and improve the lives of wireless subscribers.
Job Description Job Description Job Title: Data Center Network Engineer Location: Henrico-VA / TX - Onsite Employment Type: W2 Experience Required: 1-3+Years Job Summary We are seeking a motivated and detail-oriented Data Center Network Engineer to join our Infrastructure Operations team. The ideal candidate will assist in deploying, configuring, maintaining, and troubleshooting network and server infrastructure across data centers and Point of Presence (POP) locations. This role offers an excellent opportunity to gain hands-on experience with enterprise networking, data center operations, infrastructure deployment, asset management, and network support in a fast-paced environment. Key Responsibilities Deploy, configure, and support network and server infrastructure in data centers and POP environments. Assist with installation, rack-and-stack activities, cabling, and hardware deployments. Create and maintain rack elevations, floor plans, wiring diagrams, and port mapping documentation. Monitor, troubleshoot, and resolve network and server hardware issues. Support asset inventory management and tracking of networking equipment. Coordinate with Network Engineering, Logistics, and third-party vendors during infrastructure deployments. Assist in calculating power, space, and cooling requirements for network equipment installations. Participate in equipment upgrades, migrations, and network turn-up activities. Follow and maintain RMA processes for defective hardware and vendor replacements. Create and update technical documentation, operational procedures, and deployment records. Utilize internal tools and scripts to monitor, configure, and maintain network devices and servers. Escalate complex technical issues to senior engineering teams when necessary. Adhere to data center operational standards, safety procedures, and industry best practices. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. 1-3 years of experience supporting enterprise networks, data centers, or IT infrastructure environments. Basic understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching concepts. Experience with network devices such as Cisco, Juniper, Arista, or similar platforms. Familiarity with Linux and Windows server environments. Understanding of structured cabling, fiber optics, and rack infrastructure. Knowledge of hardware installation, troubleshooting, and asset management processes. Strong problem-solving, communication, and documentation skills. Ability to work in a data center environment and lift equipment as required. Equal Opportunity Employer We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic
11/13/2026
Full time
Job Description Job Description Job Title: Data Center Network Engineer Location: Henrico-VA / TX - Onsite Employment Type: W2 Experience Required: 1-3+Years Job Summary We are seeking a motivated and detail-oriented Data Center Network Engineer to join our Infrastructure Operations team. The ideal candidate will assist in deploying, configuring, maintaining, and troubleshooting network and server infrastructure across data centers and Point of Presence (POP) locations. This role offers an excellent opportunity to gain hands-on experience with enterprise networking, data center operations, infrastructure deployment, asset management, and network support in a fast-paced environment. Key Responsibilities Deploy, configure, and support network and server infrastructure in data centers and POP environments. Assist with installation, rack-and-stack activities, cabling, and hardware deployments. Create and maintain rack elevations, floor plans, wiring diagrams, and port mapping documentation. Monitor, troubleshoot, and resolve network and server hardware issues. Support asset inventory management and tracking of networking equipment. Coordinate with Network Engineering, Logistics, and third-party vendors during infrastructure deployments. Assist in calculating power, space, and cooling requirements for network equipment installations. Participate in equipment upgrades, migrations, and network turn-up activities. Follow and maintain RMA processes for defective hardware and vendor replacements. Create and update technical documentation, operational procedures, and deployment records. Utilize internal tools and scripts to monitor, configure, and maintain network devices and servers. Escalate complex technical issues to senior engineering teams when necessary. Adhere to data center operational standards, safety procedures, and industry best practices. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. 1-3 years of experience supporting enterprise networks, data centers, or IT infrastructure environments. Basic understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching concepts. Experience with network devices such as Cisco, Juniper, Arista, or similar platforms. Familiarity with Linux and Windows server environments. Understanding of structured cabling, fiber optics, and rack infrastructure. Knowledge of hardware installation, troubleshooting, and asset management processes. Strong problem-solving, communication, and documentation skills. Ability to work in a data center environment and lift equipment as required. Equal Opportunity Employer We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI65aebe2bcb05-7712
11/12/2026
Full time
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI65aebe2bcb05-7712
Job Description Job Description Title: Fiber Test Engineer 2(With OTDR) Location: Santa Clara, CA Duration: 12 Months contract Pay Range: $42 to $45 /hr. on W-2. This is a Fully Onsite position. Candidate must work on our W2. No third-party candidates. Reports To: Senior Program Manager Overview: The Datacenter Fiber Specialist will be responsible for ensuring the integrity, performance, and security of Microsoft's fiber optic network within datacenter operations. This role will focus on fiber delivery, troubleshooting, maintenance, and testing to support critical deployments, fiber-related break-fix operations, and network expansion. The specialist will provide up to 40 hours per week of expertise during regular business hours, working collaboratively with Microsoft engineering teams, third-party fiber providers, and internal deployment teams to maintain optimal fiber network operations. Key Responsibilities: 1. Fiber Management & Maintenance " Prevent fiber cuts, degradation, and outages by proactively monitoring and maintaining the fiber infrastructure. " Perform regular fiber inspections, cleaning, and testing to ensure operational integrity. " Educate and coach Microsoft full-time employees on fiber maintenance and best practices. " Collaborate with suppliers, partners, technicians, and customers to coordinate fiber delivery and management. " Oversee leased and Microsoft-owned fiber to ensure defect-free and on-time delivery of customer capacity. " Plan and manage fiber logistics, infrastructure, and resources required for new data center expansions. " Manage vendor/partner relationships, contracts, and service level agreements (SLAs) for fiber-related operations. " Provide root cause analysis (RCA), lessons learned, and best practice recommendations to improve fiber operations. 2. Fiber Deployment & Testing " Conduct end-to-end fiber testing to validate new installations and troubleshoot existing infrastructure. " Perform optical loss testing, OTDR analysis, insertion loss measurements, reflectance tests, and return loss evaluations. " Ensure all fiber test equipment is calibrated and certified within the past 12 months. " Generate detailed reports of fiber test results in raw and PDF formats for Microsoft engineering teams. " Conduct fiber splicing activities to support break-fix operations and deployment needs (bulk splicing excluded). " Serve as a remote hands expert for Microsoft engineering teams and third-party fiber providers. 3. Data Center Hygiene & Compliance " Inspect fiber paths, patch panels, racks, and ports for proper cleanliness and organization. " Perform remediation tasks such as cable management, labeling updates, and quality assurance measures. " Trace optical jumpers along circuit pathways to verify quality and eliminate congestion or potential damage. " Ensure adherence to industry safety codes, regulations, and best practices for fiber optic installations. 4. Change Management & Troubleshooting " Support fiber-related change management activities, including testing and validation of network modifications. " Act as a subject matter expert (SME) for fiber-related changes within carrier hotels, meet-me rooms, and leased facilities. " Troubleshoot and restore fiber outages, working closely with Microsoft remote engineering teams. " Implement disaster recovery procedures for fiber-related incidents in enterprise environments. Required Qualifications: " High School Diploma or equivalent with 3 years of experience supporting fiber optic networks or large-scale deployments. " Ability to pass Microsoft Cloud Background Check upon hire and every two years thereafter. " Strong knowledge of fiber optics, dark and lit fiber networks, OTDR testing, and fiber maintenance. " Experience in fiber optic splicing, testing, and documentation in field service environments. " Understanding of data center infrastructure, including servers, networking, and rack enclosures. " Proficiency with fiber testing tools, such as fusion splicers, OTDRs, power meters, and fiber identifiers. " Ability to read and interpret fiber optic maps, schematics, and test results. " Willingness to travel and respond to fiber-related issues as needed. Preferred Qualifications: " Bachelor's degree in Engineering, Telecommunications, Business Management, or related field. " 10 years of experience in mission-critical fiber operations within large-scale environments. " 10 years of experience working with dark and lit fiber providers. " 10 years of experience in aerial and underground fiber delivery. " 5 years of experience in outside plant (OSP) and inside plant (ISP) fiber installation, management, and maintenance. " Expertise in fiber splicing, troubleshooting, and documentation. " Background in fiber network design, construction, and best practices. " Knowledge of fiber supply chain, asset management, and logistics. " IT service operations experience with ITIL, MOF, SLA/OLA frameworks. " Familiarity with Microsoft Cloud Services and Platforms (Azure, Office 365, etc.). About our Client: " Work with cutting-edge fiber optic technology in a world-class data center environment. " Be part of a team dedicated to building and maintaining high-performance fiber networks. " Gain hands-on experience with fiber network deployments, troubleshooting, and testing. " Collaborate with global engineering teams and industry experts. " Enjoy a fast-paced and rewarding career with opportunities for skill development. If you are a highly skilled Fiber Optic Engineer passionate about data center operations and fiber network performance, we encourage you to apply today! The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan. Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.
11/12/2026
Full time
Job Description Job Description Title: Fiber Test Engineer 2(With OTDR) Location: Santa Clara, CA Duration: 12 Months contract Pay Range: $42 to $45 /hr. on W-2. This is a Fully Onsite position. Candidate must work on our W2. No third-party candidates. Reports To: Senior Program Manager Overview: The Datacenter Fiber Specialist will be responsible for ensuring the integrity, performance, and security of Microsoft's fiber optic network within datacenter operations. This role will focus on fiber delivery, troubleshooting, maintenance, and testing to support critical deployments, fiber-related break-fix operations, and network expansion. The specialist will provide up to 40 hours per week of expertise during regular business hours, working collaboratively with Microsoft engineering teams, third-party fiber providers, and internal deployment teams to maintain optimal fiber network operations. Key Responsibilities: 1. Fiber Management & Maintenance " Prevent fiber cuts, degradation, and outages by proactively monitoring and maintaining the fiber infrastructure. " Perform regular fiber inspections, cleaning, and testing to ensure operational integrity. " Educate and coach Microsoft full-time employees on fiber maintenance and best practices. " Collaborate with suppliers, partners, technicians, and customers to coordinate fiber delivery and management. " Oversee leased and Microsoft-owned fiber to ensure defect-free and on-time delivery of customer capacity. " Plan and manage fiber logistics, infrastructure, and resources required for new data center expansions. " Manage vendor/partner relationships, contracts, and service level agreements (SLAs) for fiber-related operations. " Provide root cause analysis (RCA), lessons learned, and best practice recommendations to improve fiber operations. 2. Fiber Deployment & Testing " Conduct end-to-end fiber testing to validate new installations and troubleshoot existing infrastructure. " Perform optical loss testing, OTDR analysis, insertion loss measurements, reflectance tests, and return loss evaluations. " Ensure all fiber test equipment is calibrated and certified within the past 12 months. " Generate detailed reports of fiber test results in raw and PDF formats for Microsoft engineering teams. " Conduct fiber splicing activities to support break-fix operations and deployment needs (bulk splicing excluded). " Serve as a remote hands expert for Microsoft engineering teams and third-party fiber providers. 3. Data Center Hygiene & Compliance " Inspect fiber paths, patch panels, racks, and ports for proper cleanliness and organization. " Perform remediation tasks such as cable management, labeling updates, and quality assurance measures. " Trace optical jumpers along circuit pathways to verify quality and eliminate congestion or potential damage. " Ensure adherence to industry safety codes, regulations, and best practices for fiber optic installations. 4. Change Management & Troubleshooting " Support fiber-related change management activities, including testing and validation of network modifications. " Act as a subject matter expert (SME) for fiber-related changes within carrier hotels, meet-me rooms, and leased facilities. " Troubleshoot and restore fiber outages, working closely with Microsoft remote engineering teams. " Implement disaster recovery procedures for fiber-related incidents in enterprise environments. Required Qualifications: " High School Diploma or equivalent with 3 years of experience supporting fiber optic networks or large-scale deployments. " Ability to pass Microsoft Cloud Background Check upon hire and every two years thereafter. " Strong knowledge of fiber optics, dark and lit fiber networks, OTDR testing, and fiber maintenance. " Experience in fiber optic splicing, testing, and documentation in field service environments. " Understanding of data center infrastructure, including servers, networking, and rack enclosures. " Proficiency with fiber testing tools, such as fusion splicers, OTDRs, power meters, and fiber identifiers. " Ability to read and interpret fiber optic maps, schematics, and test results. " Willingness to travel and respond to fiber-related issues as needed. Preferred Qualifications: " Bachelor's degree in Engineering, Telecommunications, Business Management, or related field. " 10 years of experience in mission-critical fiber operations within large-scale environments. " 10 years of experience working with dark and lit fiber providers. " 10 years of experience in aerial and underground fiber delivery. " 5 years of experience in outside plant (OSP) and inside plant (ISP) fiber installation, management, and maintenance. " Expertise in fiber splicing, troubleshooting, and documentation. " Background in fiber network design, construction, and best practices. " Knowledge of fiber supply chain, asset management, and logistics. " IT service operations experience with ITIL, MOF, SLA/OLA frameworks. " Familiarity with Microsoft Cloud Services and Platforms (Azure, Office 365, etc.). About our Client: " Work with cutting-edge fiber optic technology in a world-class data center environment. " Be part of a team dedicated to building and maintaining high-performance fiber networks. " Gain hands-on experience with fiber network deployments, troubleshooting, and testing. " Collaborate with global engineering teams and industry experts. " Enjoy a fast-paced and rewarding career with opportunities for skill development. If you are a highly skilled Fiber Optic Engineer passionate about data center operations and fiber network performance, we encourage you to apply today! The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan. Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.
This job posting is anticipated to remain open for 30 days, from 30-Oct-2026. The posting may close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Team Overview: The Technical Architect will be responsible for working across all areas of Information Systems (IS), providing leadership on technology selection and operational processes for running Threat and Vulnerability Management services and solutions in a mixed on-prem and cloud environment. What You'll Do: Development of Information Security solutions in cloud to meet the needs of the firm. Lead the adoption of cloud infrastructure platforms and the integration of a hybrid architecture Creating and managing relationships with teams across the department Work with distributed teams to ensure that application services are properly instrumented to be reliably monitored and debugged Automate manual, repeatable system processes to reduce Tier 1 efforts Collaborate with project teams to deploy new solutions for proof-of-concept efforts What Experience You'll Need: Minimum 8 years' experience in cybersecurity as a practitioner Experience architecting secure solutions, including network, compute, storage, and security services within a cloud provider Must be experienced in creating a strategic cyber security technology direction, aligning it with tactical activities, and communicating plans broadly across the organization Experience working across multiple large scale cloud providers, such as deployment of compute/storage/network resources Experience with SIEM data ingestion, SOAR and SOC response Must be able to communicate effectively across multiple audiences, including firm-wide business units, senior leaders, associates, external vendors Working knowledge in network, network storage, application development, Operating Systems, IAM (Authentication/authorization), PAM, SSO, and encryption standards Proficiency with Infrastructure as Code (Iac) with Ansible or Terraform Experience coding with Python Familiarity with tools such as Git, Jenkins, Chef, and CI/CD pipelines Knowledge and use of security architecture frameworks such as SABSA or NIST Experience and understanding of various regulatory requirements and laws, including but not limited to: Payment Card Industry (PCI), Sarbanes-Oxley Act (SOX), Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR) and Gramm-Leach-Bliley Act (GLBA). Additionally, experience in one or more of the following: ISO 27001/2, ITIL or NIST is preferred Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday. At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page .
11/12/2026
Full time
This job posting is anticipated to remain open for 30 days, from 30-Oct-2026. The posting may close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Team Overview: The Technical Architect will be responsible for working across all areas of Information Systems (IS), providing leadership on technology selection and operational processes for running Threat and Vulnerability Management services and solutions in a mixed on-prem and cloud environment. What You'll Do: Development of Information Security solutions in cloud to meet the needs of the firm. Lead the adoption of cloud infrastructure platforms and the integration of a hybrid architecture Creating and managing relationships with teams across the department Work with distributed teams to ensure that application services are properly instrumented to be reliably monitored and debugged Automate manual, repeatable system processes to reduce Tier 1 efforts Collaborate with project teams to deploy new solutions for proof-of-concept efforts What Experience You'll Need: Minimum 8 years' experience in cybersecurity as a practitioner Experience architecting secure solutions, including network, compute, storage, and security services within a cloud provider Must be experienced in creating a strategic cyber security technology direction, aligning it with tactical activities, and communicating plans broadly across the organization Experience working across multiple large scale cloud providers, such as deployment of compute/storage/network resources Experience with SIEM data ingestion, SOAR and SOC response Must be able to communicate effectively across multiple audiences, including firm-wide business units, senior leaders, associates, external vendors Working knowledge in network, network storage, application development, Operating Systems, IAM (Authentication/authorization), PAM, SSO, and encryption standards Proficiency with Infrastructure as Code (Iac) with Ansible or Terraform Experience coding with Python Familiarity with tools such as Git, Jenkins, Chef, and CI/CD pipelines Knowledge and use of security architecture frameworks such as SABSA or NIST Experience and understanding of various regulatory requirements and laws, including but not limited to: Payment Card Industry (PCI), Sarbanes-Oxley Act (SOX), Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR) and Gramm-Leach-Bliley Act (GLBA). Additionally, experience in one or more of the following: ISO 27001/2, ITIL or NIST is preferred Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday. At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page .
This job posting is anticipated to remain open for 30 days, from 30-Oct-2026. The posting may close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Team Overview: The Technical Architect will be responsible for working across all areas of Information Systems (IS), providing leadership on technology selection and operational processes for running Threat and Vulnerability Management services and solutions in a mixed on-prem and cloud environment. What You'll Do: Development of Information Security solutions in cloud to meet the needs of the firm. Lead the adoption of cloud infrastructure platforms and the integration of a hybrid architecture Creating and managing relationships with teams across the department Work with distributed teams to ensure that application services are properly instrumented to be reliably monitored and debugged Automate manual, repeatable system processes to reduce Tier 1 efforts Collaborate with project teams to deploy new solutions for proof-of-concept efforts What Experience You'll Need: Minimum 8 years' experience in cybersecurity as a practitioner Experience architecting secure solutions, including network, compute, storage, and security services within a cloud provider Must be experienced in creating a strategic cyber security technology direction, aligning it with tactical activities, and communicating plans broadly across the organization Experience working across multiple large scale cloud providers, such as deployment of compute/storage/network resources Experience with SIEM data ingestion, SOAR and SOC response Must be able to communicate effectively across multiple audiences, including firm-wide business units, senior leaders, associates, external vendors Working knowledge in network, network storage, application development, Operating Systems, IAM (Authentication/authorization), PAM, SSO, and encryption standards Proficiency with Infrastructure as Code (Iac) with Ansible or Terraform Experience coding with Python Familiarity with tools such as Git, Jenkins, Chef, and CI/CD pipelines Knowledge and use of security architecture frameworks such as SABSA or NIST Experience and understanding of various regulatory requirements and laws, including but not limited to: Payment Card Industry (PCI), Sarbanes-Oxley Act (SOX), Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR) and Gramm-Leach-Bliley Act (GLBA). Additionally, experience in one or more of the following: ISO 27001/2, ITIL or NIST is preferred Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday. At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page .
11/12/2026
Full time
This job posting is anticipated to remain open for 30 days, from 30-Oct-2026. The posting may close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Team Overview: The Technical Architect will be responsible for working across all areas of Information Systems (IS), providing leadership on technology selection and operational processes for running Threat and Vulnerability Management services and solutions in a mixed on-prem and cloud environment. What You'll Do: Development of Information Security solutions in cloud to meet the needs of the firm. Lead the adoption of cloud infrastructure platforms and the integration of a hybrid architecture Creating and managing relationships with teams across the department Work with distributed teams to ensure that application services are properly instrumented to be reliably monitored and debugged Automate manual, repeatable system processes to reduce Tier 1 efforts Collaborate with project teams to deploy new solutions for proof-of-concept efforts What Experience You'll Need: Minimum 8 years' experience in cybersecurity as a practitioner Experience architecting secure solutions, including network, compute, storage, and security services within a cloud provider Must be experienced in creating a strategic cyber security technology direction, aligning it with tactical activities, and communicating plans broadly across the organization Experience working across multiple large scale cloud providers, such as deployment of compute/storage/network resources Experience with SIEM data ingestion, SOAR and SOC response Must be able to communicate effectively across multiple audiences, including firm-wide business units, senior leaders, associates, external vendors Working knowledge in network, network storage, application development, Operating Systems, IAM (Authentication/authorization), PAM, SSO, and encryption standards Proficiency with Infrastructure as Code (Iac) with Ansible or Terraform Experience coding with Python Familiarity with tools such as Git, Jenkins, Chef, and CI/CD pipelines Knowledge and use of security architecture frameworks such as SABSA or NIST Experience and understanding of various regulatory requirements and laws, including but not limited to: Payment Card Industry (PCI), Sarbanes-Oxley Act (SOX), Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR) and Gramm-Leach-Bliley Act (GLBA). Additionally, experience in one or more of the following: ISO 27001/2, ITIL or NIST is preferred Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday. At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page .
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI62cec5-
11/12/2026
Full time
POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI62cec5-
Job Description: Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. Schedule & Location Employment type: Full-time, salaried position Location: Remote, within commutable distance of FM's Corporate Office in Johnston, Rhode Island. On-site presence at the Corporate Office is expected 1 to 2 days per week, depending on business needs. Relocation: Relocation assistance is not available for this position Position Summary Come join a newly formed team driving security architecture for a global Fortune 500 company. FM is building its Security Architecture function, and we're looking for a Senior Security Architect to be our subject matter expert for network security. Network security is your starting focus. As the function grows, your scope may expand into other security domains, based on your skills and the organization's needs. In this role, you'll define how network security controls are designed, standardized and governed across a global network that supports dozens of locations in countries around the world. That includes today's offices, internet perimeters and private wide-area networks, and the cloud-first, software-delivered network we're moving toward, with Microsoft Azure at its center. This is an individual contributor role for a forward-thinking architect with deep network security expertise and experience working in a modern cloud and DevOps environment. The ideal candidate connects the threat landscape to architecture decisions and sees the value of managing network and security configuration as code, but can also navigate the code itself or the management console to confirm that implemented configurations and architectures match design intent. What You'll Do Set the standard: Define control design intent, technical standards and evaluation criteria for network security across our global environment. This covers next-generation firewalls (NGFWs), network segmentation, secure ingress and egress, web application firewalls (WAFs), DNS and edge protection, intrusion detection and prevention (IDS/IPS), SASE, ZTNA, and remote and branch access. Build reusable patterns: Create reference architectures and patterns for on-premises, hybrid and Azure environments, including areas that don't have them today, so most work can move forward without case-by-case review. Drive modernization: Own the network security strategy and roadmap, including our move toward secure access service edge (SASE), zero trust network access (ZTNA) and identity- and application-aware segmentation. Sequence the work to align with business direction and stay ahead of evolving threats. Champion security as code: Promote infrastructure-as-code and configuration-as-code practices, along with CI/CD controls, so network and security changes are consistent, peer-reviewed, traceable and auditable. Apply a risk-based approach: Translate security policy and risk intent into clear technical requirements, working with engineering teams to ensure requirements are practical, implementable and appropriate for the environment. Be clear about where controls are required, where they can be tailored and why. Stay connected to implementation: Work closely with network security engineers to understand how designs are implemented in practice. Be comfortable reviewing configurations in firewall, SASE, WAF and cloud consoles and in code repositories, both to validate design intent and to identify opportunities to strengthen or evolve our architecture. Help define criteria for independent control validation and work with engineering teams to interpret and act on the findings. Guide decisions: Review and approve designs, patterns and exceptions against defined criteria, document architecture decisions, and represent security in architecture review forums. Collaborate across teams: Partner closely with enterprise architecture and with the network security, platform, and cloud engineers that operate security controls. Bring architectural perspective together with their hands-on expertise to develop solutions that are secure, practical and operable at scale. Stay close to implementation and work with engineering teams rather than operating platforms directly. Anticipate threats: Keep up with adversary techniques, attacks on network edge and remote access, and changes in platforms and the industry, and design for where the environment is heading. Communicate and mentor: Explain network security risk and requirements clearly to non-security audiences, and help develop other architects through coaching, design review and feedback Qualifications: 8 or more years of experience in IT or cybersecurity, with significant responsibility for network security architecture, engineering or design. Experience designing resilient, redundant global network architectures, including SD-WAN, MPLS and hybrid connectivity. Experience designing enterprise network security architectures, including NGFWs, segmentation, DMZs, secure ingress and egress, and IDS/IPS. Architecture-level experience with enterprise NGFW platforms, and enough hands-on depth to assess configurations directly. Strong Microsoft Azure network security experience, including virtual networks, network security groups, routing, private connectivity, and cloud ingress and egress. Strong networking fundamentals, including BGP, routing, IPsec, VLAN/VRF, load balancing and troubleshooting complex traffic flows. Experience with infrastructure as code, configuration as code, version control and CI/CD practices for network or security changes. Experience designing zero trust segmentation and SASE/ZTNA architectures. Understanding of the current threat landscape and how it informs network security architecture. Familiarity with data protection and data loss prevention concepts, and with how network controls support them. Familiarity with the risks of enterprise AI use. Experience with AI architectures or enterprise AI deployments is a plus but not required. Experience creating reference architectures, reusable control patterns, exception criteria and decision records that hold up across teams. Sound judgment in making and defending decisions when requirements conflict, and in knowing when to escalate. Clear communication with technical and business audiences, and the ability to build agreement across engineering, platform, risk and product teams. Education Bachelor's degree in computer science, information systems, engineering, cybersecurity, or a related field. A comparable combination of education and relevant experience may be considered. Even if your background doesn't match every requirement, we encourage you to apply. The hiring range for this position is $138,000 - $198,000 a year. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
11/12/2026
Full time
Job Description: Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world's largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection. Schedule & Location Employment type: Full-time, salaried position Location: Remote, within commutable distance of FM's Corporate Office in Johnston, Rhode Island. On-site presence at the Corporate Office is expected 1 to 2 days per week, depending on business needs. Relocation: Relocation assistance is not available for this position Position Summary Come join a newly formed team driving security architecture for a global Fortune 500 company. FM is building its Security Architecture function, and we're looking for a Senior Security Architect to be our subject matter expert for network security. Network security is your starting focus. As the function grows, your scope may expand into other security domains, based on your skills and the organization's needs. In this role, you'll define how network security controls are designed, standardized and governed across a global network that supports dozens of locations in countries around the world. That includes today's offices, internet perimeters and private wide-area networks, and the cloud-first, software-delivered network we're moving toward, with Microsoft Azure at its center. This is an individual contributor role for a forward-thinking architect with deep network security expertise and experience working in a modern cloud and DevOps environment. The ideal candidate connects the threat landscape to architecture decisions and sees the value of managing network and security configuration as code, but can also navigate the code itself or the management console to confirm that implemented configurations and architectures match design intent. What You'll Do Set the standard: Define control design intent, technical standards and evaluation criteria for network security across our global environment. This covers next-generation firewalls (NGFWs), network segmentation, secure ingress and egress, web application firewalls (WAFs), DNS and edge protection, intrusion detection and prevention (IDS/IPS), SASE, ZTNA, and remote and branch access. Build reusable patterns: Create reference architectures and patterns for on-premises, hybrid and Azure environments, including areas that don't have them today, so most work can move forward without case-by-case review. Drive modernization: Own the network security strategy and roadmap, including our move toward secure access service edge (SASE), zero trust network access (ZTNA) and identity- and application-aware segmentation. Sequence the work to align with business direction and stay ahead of evolving threats. Champion security as code: Promote infrastructure-as-code and configuration-as-code practices, along with CI/CD controls, so network and security changes are consistent, peer-reviewed, traceable and auditable. Apply a risk-based approach: Translate security policy and risk intent into clear technical requirements, working with engineering teams to ensure requirements are practical, implementable and appropriate for the environment. Be clear about where controls are required, where they can be tailored and why. Stay connected to implementation: Work closely with network security engineers to understand how designs are implemented in practice. Be comfortable reviewing configurations in firewall, SASE, WAF and cloud consoles and in code repositories, both to validate design intent and to identify opportunities to strengthen or evolve our architecture. Help define criteria for independent control validation and work with engineering teams to interpret and act on the findings. Guide decisions: Review and approve designs, patterns and exceptions against defined criteria, document architecture decisions, and represent security in architecture review forums. Collaborate across teams: Partner closely with enterprise architecture and with the network security, platform, and cloud engineers that operate security controls. Bring architectural perspective together with their hands-on expertise to develop solutions that are secure, practical and operable at scale. Stay close to implementation and work with engineering teams rather than operating platforms directly. Anticipate threats: Keep up with adversary techniques, attacks on network edge and remote access, and changes in platforms and the industry, and design for where the environment is heading. Communicate and mentor: Explain network security risk and requirements clearly to non-security audiences, and help develop other architects through coaching, design review and feedback Qualifications: 8 or more years of experience in IT or cybersecurity, with significant responsibility for network security architecture, engineering or design. Experience designing resilient, redundant global network architectures, including SD-WAN, MPLS and hybrid connectivity. Experience designing enterprise network security architectures, including NGFWs, segmentation, DMZs, secure ingress and egress, and IDS/IPS. Architecture-level experience with enterprise NGFW platforms, and enough hands-on depth to assess configurations directly. Strong Microsoft Azure network security experience, including virtual networks, network security groups, routing, private connectivity, and cloud ingress and egress. Strong networking fundamentals, including BGP, routing, IPsec, VLAN/VRF, load balancing and troubleshooting complex traffic flows. Experience with infrastructure as code, configuration as code, version control and CI/CD practices for network or security changes. Experience designing zero trust segmentation and SASE/ZTNA architectures. Understanding of the current threat landscape and how it informs network security architecture. Familiarity with data protection and data loss prevention concepts, and with how network controls support them. Familiarity with the risks of enterprise AI use. Experience with AI architectures or enterprise AI deployments is a plus but not required. Experience creating reference architectures, reusable control patterns, exception criteria and decision records that hold up across teams. Sound judgment in making and defending decisions when requirements conflict, and in knowing when to escalate. Clear communication with technical and business audiences, and the ability to build agreement across engineering, platform, risk and product teams. Education Bachelor's degree in computer science, information systems, engineering, cybersecurity, or a related field. A comparable combination of education and relevant experience may be considered. Even if your background doesn't match every requirement, we encourage you to apply. The hiring range for this position is $138,000 - $198,000 a year. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
Job Description Job Description AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. About AssetWatch AssetWatch helps industrial teams monitor the health of critical equipment through connected hardware, sensing, analytics, and condition-monitoring workflows. Our products include battery-powered sensors, edge hubs and gateways, wireless communication systems, wired networking interfaces, and factory/test infrastructure designed for demanding industrial environments. About the Role As a Firmware Engineer on the AssetWatch Hardware Team, you will develop production embedded firmware while contributing directly to electrical design, hardware bring-up, validation, and product launch. This is a hands-on, multi-functional role for an engineer who can move comfortably from code to the bench, through network and gateway diagnostics, and into manufacturing and field support. What You Will Do Firmware, Networking & Gateway Systems Develop andmaintainproduction embedded firmware in C/C++ for sensors, hubs, gateways, and related connected hardware. Design and debug features for device communication, scheduling, data collection, configuration, diagnostics, logging, and OTA/FOTA updates. Develop and troubleshoot connectivity across BLE, Wi-Fi, Ethernet, and cellular paths, including TCP/IP, DNS/DHCP, TLS, MQTT/HTTP, provisioning, reconnection, signal quality, and network diagnostics. Support embedded Linux and/or RTOS components, peripheral interfaces, and edge services that connect device firmware and hardware to backend/cloud systems. Electrical Design, Bring-Up & Validation Contribute to schematic and PCB reviews,componentselection, power and interface design, design-for-manufacture, and design-for-test decisions. Bring up and debug new hardware using oscilloscopes, logic analyzers, DMMs, power profilers, debug probes, serial logs, packet captures, and other lab tools. Develop and execute test plans; support fixtures, regression and hardware-in-the-loop testing, failure analysis, and environmental or compliance pre-screening. Product Delivery & Cross-Functional Ownership Support the full product lifecycle from prototype and EVT/DVT/PVT through manufacturing test, production ramp, launch readiness, field deployment, and sustaining engineering. Own work across firmware, hardware, validation, documentation, manufacturing support, and field issue resolution while collaborating with electrical, mechanical, test, cloud, product, cybersecurity, support, and contract-manufacturing partners. Maintaindisciplined release practices, including Git workflows, pull requests, code reviews, repeatable builds, versioning, changelogs, release notes, and controlled deployment artifacts. Create clear technical specifications, interface references, test procedures, troubleshooting guides, and launch documentation that help teams move faster and reducerisk. What You Will Bring Required Qualifications Must be based in the Columbus, Ohio area and able to work from the office at least three days each week. Demonstratedexperience developing, debugging, releasing, and sustaining production embedded firmware in C or C++. Practical electrical engineering experience, including reading schematics, reviewing PCB layouts, supporting board bring-up, and troubleshooting analog, digital, power, and embedded interface issues. Experience with network-connected devices, edge gateways, or hubs using technologies such as BLE, Wi-Fi, Ethernet, cellular, TCP/IP, UDP, DNS, DHCP, TLS, MQTT, HTTP/HTTPS, or VPNs. Experience with embedded Linux and/or RTOS-based systems, device state machines, diagnostics, logging, fault handling, and common interfaces such as I2C, SPI, UART, or CAN. Hands-onproficiencywith firmware and hardware debug tools, including oscilloscopes, logic analyzers, DMMs, debug probes, serial logs, packet captures, or equivalent equipment. Experience supporting product launches from prototype through qualification, manufacturing readiness, production ramp, and post-launch field support. Success in a multi-functional engineering role spanning firmware, hardware, test and validation, documentation, manufacturing support, and root-cause problem solving. Working knowledge of secure connected-device practices, including authentication, authorization, encrypted transport, credential handling, signed firmware, secure boot, or secure update flows. Experience with Git-based development, pull requests, code review, branching, release control, and clear technical documentation. Strong written and verbal communication, sound engineering judgment, and comfort working through ambiguous cross-disciplinary problems. Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field - or equivalent practical experience. Preferred Qualifications Experience with industrial IoT, condition monitoring, vibration sensing, ruggedized electronics, or other connected products used in demanding environments. Experience with low-power battery devices, sleep states, current measurement, power optimization, and long-term field reliability. Familiarity with Nordic/nRFplatforms, BLE GATT, embedded Linux services,systemd, shell scripting, Python, Make/CMake, or device-side daemons. Experience with automated test fixtures, HIL frameworks, CI/CD pipelines, build automation, semantic versioning, package management, or vulnerability tracking. Exposure to DFM/DFT,componentlifecycle management, contract manufacturers, end-of-line test, and regulatory pre-compliance activities such as FCC, CE, UL, ESD, or EMC. Experience using AI-assisted engineering tools to improve firmware development, documentation, test coverage, or engineering productivity. How We Work We value engineers who are hands-on, curious, structured, and accountable. The right candidate can move from firmware architecture to bench debugging to network diagnostics without losing sight of product reliability, security, manufacturability, or the customer experience. This role works closely with hardware, test, product, backend/cloud, cybersecurity, support, and manufacturing teams. Success requires clear ownership from design through validation and release, practical documentation, and a willingness to solve problems wherever firmware and hardware meet. The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process. The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process. AssetWatch Salary Range (US) $150,000-$170,000 USD What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. Competitive compensation package including stock options Flexible work schedule Comprehensive benefits including retirement plan match Opportunity to make a real impact every day Work with a dynamic and growing team Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.
11/12/2026
Full time
Job Description Job Description AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. About AssetWatch AssetWatch helps industrial teams monitor the health of critical equipment through connected hardware, sensing, analytics, and condition-monitoring workflows. Our products include battery-powered sensors, edge hubs and gateways, wireless communication systems, wired networking interfaces, and factory/test infrastructure designed for demanding industrial environments. About the Role As a Firmware Engineer on the AssetWatch Hardware Team, you will develop production embedded firmware while contributing directly to electrical design, hardware bring-up, validation, and product launch. This is a hands-on, multi-functional role for an engineer who can move comfortably from code to the bench, through network and gateway diagnostics, and into manufacturing and field support. What You Will Do Firmware, Networking & Gateway Systems Develop andmaintainproduction embedded firmware in C/C++ for sensors, hubs, gateways, and related connected hardware. Design and debug features for device communication, scheduling, data collection, configuration, diagnostics, logging, and OTA/FOTA updates. Develop and troubleshoot connectivity across BLE, Wi-Fi, Ethernet, and cellular paths, including TCP/IP, DNS/DHCP, TLS, MQTT/HTTP, provisioning, reconnection, signal quality, and network diagnostics. Support embedded Linux and/or RTOS components, peripheral interfaces, and edge services that connect device firmware and hardware to backend/cloud systems. Electrical Design, Bring-Up & Validation Contribute to schematic and PCB reviews,componentselection, power and interface design, design-for-manufacture, and design-for-test decisions. Bring up and debug new hardware using oscilloscopes, logic analyzers, DMMs, power profilers, debug probes, serial logs, packet captures, and other lab tools. Develop and execute test plans; support fixtures, regression and hardware-in-the-loop testing, failure analysis, and environmental or compliance pre-screening. Product Delivery & Cross-Functional Ownership Support the full product lifecycle from prototype and EVT/DVT/PVT through manufacturing test, production ramp, launch readiness, field deployment, and sustaining engineering. Own work across firmware, hardware, validation, documentation, manufacturing support, and field issue resolution while collaborating with electrical, mechanical, test, cloud, product, cybersecurity, support, and contract-manufacturing partners. Maintaindisciplined release practices, including Git workflows, pull requests, code reviews, repeatable builds, versioning, changelogs, release notes, and controlled deployment artifacts. Create clear technical specifications, interface references, test procedures, troubleshooting guides, and launch documentation that help teams move faster and reducerisk. What You Will Bring Required Qualifications Must be based in the Columbus, Ohio area and able to work from the office at least three days each week. Demonstratedexperience developing, debugging, releasing, and sustaining production embedded firmware in C or C++. Practical electrical engineering experience, including reading schematics, reviewing PCB layouts, supporting board bring-up, and troubleshooting analog, digital, power, and embedded interface issues. Experience with network-connected devices, edge gateways, or hubs using technologies such as BLE, Wi-Fi, Ethernet, cellular, TCP/IP, UDP, DNS, DHCP, TLS, MQTT, HTTP/HTTPS, or VPNs. Experience with embedded Linux and/or RTOS-based systems, device state machines, diagnostics, logging, fault handling, and common interfaces such as I2C, SPI, UART, or CAN. Hands-onproficiencywith firmware and hardware debug tools, including oscilloscopes, logic analyzers, DMMs, debug probes, serial logs, packet captures, or equivalent equipment. Experience supporting product launches from prototype through qualification, manufacturing readiness, production ramp, and post-launch field support. Success in a multi-functional engineering role spanning firmware, hardware, test and validation, documentation, manufacturing support, and root-cause problem solving. Working knowledge of secure connected-device practices, including authentication, authorization, encrypted transport, credential handling, signed firmware, secure boot, or secure update flows. Experience with Git-based development, pull requests, code review, branching, release control, and clear technical documentation. Strong written and verbal communication, sound engineering judgment, and comfort working through ambiguous cross-disciplinary problems. Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field - or equivalent practical experience. Preferred Qualifications Experience with industrial IoT, condition monitoring, vibration sensing, ruggedized electronics, or other connected products used in demanding environments. Experience with low-power battery devices, sleep states, current measurement, power optimization, and long-term field reliability. Familiarity with Nordic/nRFplatforms, BLE GATT, embedded Linux services,systemd, shell scripting, Python, Make/CMake, or device-side daemons. Experience with automated test fixtures, HIL frameworks, CI/CD pipelines, build automation, semantic versioning, package management, or vulnerability tracking. Exposure to DFM/DFT,componentlifecycle management, contract manufacturers, end-of-line test, and regulatory pre-compliance activities such as FCC, CE, UL, ESD, or EMC. Experience using AI-assisted engineering tools to improve firmware development, documentation, test coverage, or engineering productivity. How We Work We value engineers who are hands-on, curious, structured, and accountable. The right candidate can move from firmware architecture to bench debugging to network diagnostics without losing sight of product reliability, security, manufacturability, or the customer experience. This role works closely with hardware, test, product, backend/cloud, cybersecurity, support, and manufacturing teams. Success requires clear ownership from design through validation and release, practical documentation, and a willingness to solve problems wherever firmware and hardware meet. The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process. The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process. AssetWatch Salary Range (US) $150,000-$170,000 USD What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. Competitive compensation package including stock options Flexible work schedule Comprehensive benefits including retirement plan match Opportunity to make a real impact every day Work with a dynamic and growing team Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/10/2026
Full time
Job Description Job Description You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/09/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
This job posting is anticipated to remain open for 30 days, from 19-Oct-2026. The posting may close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Overview: Edward Jones is seeking a Senior Security Architect to lead strategic alignment of infrastructure security tools, processes, and capabilities across all security domains. This role is pivotal in ensuring that security architecture supports the firm's broader technology and business strategy, including cloud transformation, operational resilience, enterprise encryption standards, and risk reduction. The ideal candidate will be a seasoned security leader with deep expertise in cryptography, governance, and architecture. They will own and maintain key security templates and artifacts, provide expert guidance during reviews, and drive alignment with enterprise architecture and other technical organizations. What You'll Do: Own and maintain templates for security artifacts (e.g., Patterns, Baseline Control Documents, Procedures, Architecture Decision Records, and Standards) and manage a repository of completed, approved versions. Provide expert infrastructure security guidance and oversight during security reviews and the development of security artifacts. Define and govern infrastructure security standards, including cryptographic controls for data in transit and at rest across hybrid environments. Provide architectural guidance on encryption, key management, and certificate usage as part of security reviews and standards development. Lead strategic alignment of infrastructure security capabilities and processes with enterprise architecture and other technical domains. Serve as a senior technical leader across the Information Security Division, influencing infrastructure security strategy and execution. Collaborate with cross functional teams to ensure infrastructure security solutions are scalable, resilient, and aligned with cloud native and hybrid environments. Monitor industry trends and emerging threats to inform infrastructure security strategy and tooling. Engage with vendors and external partners to evaluate solutions, negotiate contracts, and represent the firm in technical forums. Drive maturity of infrastructure security practices across cloud platforms (Azure, OCI, AWS, GCP) and on premises environments. What Experience You'll Need: Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience. 10+ years of experience in infrastructure security architecture within a complex, matrixed organization. Deep understanding of infrastructure security domains including network security, endpoint protection, identity and access management, servers and containerization, applications, and cloud security, including encryption, key management, and certificate-based controls. Experience designing and implementing secure infrastructure architectures across hybrid cloud environments. Experience defining or applying enterprise encryption standards, including data-at-rest, data-in-transit, and key lifecycle management requirements. Extensive experience in securing endpoint devices (e.g., laptops, mobile devices, servers) through technologies such as EDR/XDR, antivirus, device hardening, and policy enforcement. Familiarity with security frameworks and standards (e.g., NIST, CIS, ISO 27001). Strong knowledge of security tooling such as SIEM, vulnerability management, configuration management, and cloud-native security services. Proven ability to lead cross-functional initiatives and influence technical direction at the enterprise level. Excellent communication and interpersonal skills; able to build trust and credibility across technical and business teams. Ability to assess and integrate proposed standards and technologies across interdependent systems. Demonstrated experience in risk management and incident response within infrastructure environments. What Could Set You Apart: Relevant security certifications such as CISSP, CISM, CCSP, advanced network vendor certifications, ISC2 certifications, or SANS certifications Experience supporting advanced encryption solutions, certificate management, and post-quantum readiness Experience securing AI/ML systems, including model governance, data pipeline protection, and secure deployment strategies Technology background in the financial sector Understanding of various regulatory requirements and laws, including but not limited to NYDFS Cybersecurity Regulations and FINRA Regulations Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week. At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page .
11/09/2026
Full time
This job posting is anticipated to remain open for 30 days, from 19-Oct-2026. The posting may close early due to the volume of applicants. Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report . Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Overview: Edward Jones is seeking a Senior Security Architect to lead strategic alignment of infrastructure security tools, processes, and capabilities across all security domains. This role is pivotal in ensuring that security architecture supports the firm's broader technology and business strategy, including cloud transformation, operational resilience, enterprise encryption standards, and risk reduction. The ideal candidate will be a seasoned security leader with deep expertise in cryptography, governance, and architecture. They will own and maintain key security templates and artifacts, provide expert guidance during reviews, and drive alignment with enterprise architecture and other technical organizations. What You'll Do: Own and maintain templates for security artifacts (e.g., Patterns, Baseline Control Documents, Procedures, Architecture Decision Records, and Standards) and manage a repository of completed, approved versions. Provide expert infrastructure security guidance and oversight during security reviews and the development of security artifacts. Define and govern infrastructure security standards, including cryptographic controls for data in transit and at rest across hybrid environments. Provide architectural guidance on encryption, key management, and certificate usage as part of security reviews and standards development. Lead strategic alignment of infrastructure security capabilities and processes with enterprise architecture and other technical domains. Serve as a senior technical leader across the Information Security Division, influencing infrastructure security strategy and execution. Collaborate with cross functional teams to ensure infrastructure security solutions are scalable, resilient, and aligned with cloud native and hybrid environments. Monitor industry trends and emerging threats to inform infrastructure security strategy and tooling. Engage with vendors and external partners to evaluate solutions, negotiate contracts, and represent the firm in technical forums. Drive maturity of infrastructure security practices across cloud platforms (Azure, OCI, AWS, GCP) and on premises environments. What Experience You'll Need: Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience. 10+ years of experience in infrastructure security architecture within a complex, matrixed organization. Deep understanding of infrastructure security domains including network security, endpoint protection, identity and access management, servers and containerization, applications, and cloud security, including encryption, key management, and certificate-based controls. Experience designing and implementing secure infrastructure architectures across hybrid cloud environments. Experience defining or applying enterprise encryption standards, including data-at-rest, data-in-transit, and key lifecycle management requirements. Extensive experience in securing endpoint devices (e.g., laptops, mobile devices, servers) through technologies such as EDR/XDR, antivirus, device hardening, and policy enforcement. Familiarity with security frameworks and standards (e.g., NIST, CIS, ISO 27001). Strong knowledge of security tooling such as SIEM, vulnerability management, configuration management, and cloud-native security services. Proven ability to lead cross-functional initiatives and influence technical direction at the enterprise level. Excellent communication and interpersonal skills; able to build trust and credibility across technical and business teams. Ability to assess and integrate proposed standards and technologies across interdependent systems. Demonstrated experience in risk management and incident response within infrastructure environments. What Could Set You Apart: Relevant security certifications such as CISSP, CISM, CCSP, advanced network vendor certifications, ISC2 certifications, or SANS certifications Experience supporting advanced encryption solutions, certificate management, and post-quantum readiness Experience securing AI/ML systems, including model governance, data pipeline protection, and secure deployment strategies Technology background in the financial sector Understanding of various regulatory requirements and laws, including but not limited to NYDFS Cybersecurity Regulations and FINRA Regulations Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week. At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page .
Job Description Job Description Job title: Datacenter Technician. Location: Springdale, AR. Working Schedule : Monday through Thursday from 21:00 hrs to 07:00 hrs. Job Type: Full-time Job Description Hands & Feet Engineer to be part of an Infrastructure Delivery team and is responsible for the hands & feet technical support in the data center. The Provides support all operations and engineering team members who would need physical technical support in the data center for fixing an issue or working on a project. He would also be responsible for ensuring safety and security, vendor access control at data center. Description: • Responsible for timely execution of data center services such as remote hands, customer installations and service requests. • Act as primary technical and operational contact for data center customers - local point of escalation during emergency events and day to day operations. Develop knowledge of customer's core business and the business function of the customer's local datacenter operation. • Datacenter hardware technician, able to support data center operations & activities, able to lift servers & network devices which are heavy, racking, cabling, unracking etc in the datacenter, able to support most of the industry standard server, storage and network infrastructure from cisco hardware, Dell & IBM servers, able to support remote teams as hands & feet. • Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs. • Supervises all vendor activity and installations, in coordination with internal and external teams, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation. • Manages all local customer installations, in coordination with local data center provider as well as engineering and operational teams • Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements. • Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel. • Develop, implement, and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Client's standards and industry best practices. • Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers. • Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Client's performance standards and scopes of work. • Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation. • Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis. • Identify process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case. Company Description We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data. Company Description We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.
11/06/2026
Full time
Job Description Job Description Job title: Datacenter Technician. Location: Springdale, AR. Working Schedule : Monday through Thursday from 21:00 hrs to 07:00 hrs. Job Type: Full-time Job Description Hands & Feet Engineer to be part of an Infrastructure Delivery team and is responsible for the hands & feet technical support in the data center. The Provides support all operations and engineering team members who would need physical technical support in the data center for fixing an issue or working on a project. He would also be responsible for ensuring safety and security, vendor access control at data center. Description: • Responsible for timely execution of data center services such as remote hands, customer installations and service requests. • Act as primary technical and operational contact for data center customers - local point of escalation during emergency events and day to day operations. Develop knowledge of customer's core business and the business function of the customer's local datacenter operation. • Datacenter hardware technician, able to support data center operations & activities, able to lift servers & network devices which are heavy, racking, cabling, unracking etc in the datacenter, able to support most of the industry standard server, storage and network infrastructure from cisco hardware, Dell & IBM servers, able to support remote teams as hands & feet. • Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs. • Supervises all vendor activity and installations, in coordination with internal and external teams, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation. • Manages all local customer installations, in coordination with local data center provider as well as engineering and operational teams • Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements. • Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel. • Develop, implement, and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Client's standards and industry best practices. • Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers. • Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Client's performance standards and scopes of work. • Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation. • Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis. • Identify process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case. Company Description We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data. Company Description We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.
Job Description Job Description WE'RE HIRING DATA CENTER TECHNICIANS - LEVEL 1, 2 & 3 We are looking for skilled and motivated professionals for multiple Data Center Technician positions to support data center infrastructure deployment and operations across the USA. Technician 1 - Associate Data Center Technician Basic rack support, equipment positioning, labeling, and cable installation assistance Equipment handling and documentation Technician 2 - Data Center Services Technician Rack-and-stack, copper and fiber cabling, and power connectivity Equipment installation, provisioning, testing, and troubleshooting Technician 3 - Senior Data Center Technician / Lead Lead onsite technicians and coordinate installation activities Advanced testing, troubleshooting, quality checks, and team supervision Location: USA Eligibility: Open to US citizens only. Candidates with experience in data centers, structured cabling, telecommunications, fiber optics, or IT infrastructure are encouraged to apply. Interested candidates can share their updated resumes. Know someone who would be a great fit? Tag them or share this opportunity! Company Description Vedanta is an Engineering and Technology Services company that specializes in providing end-to-end solutions and services in the field of Telecom and IT. Vedanta was formed in 2015 with our headquarters based out of Dallas, TX. We have a team of 50+ technologists delivering on our promise of innovative solutions and efficient delivery. We are a member of Dallas Chamber of Commerce. Vedanta is a certified Minority Supplier of DFW NMSDC, and HUB certified by State of Texas. The Vedanta team has highly skilled Technology Consultants, Disruptors, and Executives who are passionate about creating solutions tailored to your business needs which are cutting-edge and future-proof. Our team is pioneered in Network Rollouts, Network Design, Optimization, Project/Program Management, Engineering Solutions/Services, Management Consulting, and Operations of large networks. Vedanta provides end-to-end services, ranging from consultancy and conception to deployment and operations. We are vendor-agnostic and cover all key wireless technologies. Vedanta is inspired by the potential of wireless technologies to transform businesses and improve the lives of wireless subscribers. Company Description Vedanta is an Engineering and Technology Services company that specializes in providing end-to-end solutions and services in the field of Telecom and IT. Vedanta was formed in 2015 with our headquarters based out of Dallas, TX. We have a team of 50+ technologists delivering on our promise of innovative solutions and efficient delivery. We are a member of Dallas Chamber of Commerce. Vedanta is a certified Minority Supplier of DFW NMSDC, and HUB certified by State of Texas. The Vedanta team has highly skilled Technology Consultants, Disruptors, and Executives who are passionate about creating solutions tailored to your business needs which are cutting-edge and future-proof. Our team is pioneered in Network Rollouts, Network Design, Optimization, Project/Program Management, Engineering Solutions/Services, Management Consulting, and Operations of large networks. Vedanta provides end-to-end services, ranging from consultancy and conception to deployment and operations. We are vendor-agnostic and cover all key wireless technologies. Vedanta is inspired by the potential of wireless technologies to transform businesses and improve the lives of wireless subscribers.
11/06/2026
Full time
Job Description Job Description WE'RE HIRING DATA CENTER TECHNICIANS - LEVEL 1, 2 & 3 We are looking for skilled and motivated professionals for multiple Data Center Technician positions to support data center infrastructure deployment and operations across the USA. Technician 1 - Associate Data Center Technician Basic rack support, equipment positioning, labeling, and cable installation assistance Equipment handling and documentation Technician 2 - Data Center Services Technician Rack-and-stack, copper and fiber cabling, and power connectivity Equipment installation, provisioning, testing, and troubleshooting Technician 3 - Senior Data Center Technician / Lead Lead onsite technicians and coordinate installation activities Advanced testing, troubleshooting, quality checks, and team supervision Location: USA Eligibility: Open to US citizens only. Candidates with experience in data centers, structured cabling, telecommunications, fiber optics, or IT infrastructure are encouraged to apply. Interested candidates can share their updated resumes. Know someone who would be a great fit? Tag them or share this opportunity! Company Description Vedanta is an Engineering and Technology Services company that specializes in providing end-to-end solutions and services in the field of Telecom and IT. Vedanta was formed in 2015 with our headquarters based out of Dallas, TX. We have a team of 50+ technologists delivering on our promise of innovative solutions and efficient delivery. We are a member of Dallas Chamber of Commerce. Vedanta is a certified Minority Supplier of DFW NMSDC, and HUB certified by State of Texas. The Vedanta team has highly skilled Technology Consultants, Disruptors, and Executives who are passionate about creating solutions tailored to your business needs which are cutting-edge and future-proof. Our team is pioneered in Network Rollouts, Network Design, Optimization, Project/Program Management, Engineering Solutions/Services, Management Consulting, and Operations of large networks. Vedanta provides end-to-end services, ranging from consultancy and conception to deployment and operations. We are vendor-agnostic and cover all key wireless technologies. Vedanta is inspired by the potential of wireless technologies to transform businesses and improve the lives of wireless subscribers. Company Description Vedanta is an Engineering and Technology Services company that specializes in providing end-to-end solutions and services in the field of Telecom and IT. Vedanta was formed in 2015 with our headquarters based out of Dallas, TX. We have a team of 50+ technologists delivering on our promise of innovative solutions and efficient delivery. We are a member of Dallas Chamber of Commerce. Vedanta is a certified Minority Supplier of DFW NMSDC, and HUB certified by State of Texas. The Vedanta team has highly skilled Technology Consultants, Disruptors, and Executives who are passionate about creating solutions tailored to your business needs which are cutting-edge and future-proof. Our team is pioneered in Network Rollouts, Network Design, Optimization, Project/Program Management, Engineering Solutions/Services, Management Consulting, and Operations of large networks. Vedanta provides end-to-end services, ranging from consultancy and conception to deployment and operations. We are vendor-agnostic and cover all key wireless technologies. Vedanta is inspired by the potential of wireless technologies to transform businesses and improve the lives of wireless subscribers.
Job Description Job Description Job Title: Data Center Network Engineer Location: Henrico-VA / TX - Onsite Employment Type: W2 Experience Required: 1-3+Years Job Summary We are seeking a motivated and detail-oriented Data Center Network Engineer to join our Infrastructure Operations team. The ideal candidate will assist in deploying, configuring, maintaining, and troubleshooting network and server infrastructure across data centers and Point of Presence (POP) locations. This role offers an excellent opportunity to gain hands-on experience with enterprise networking, data center operations, infrastructure deployment, asset management, and network support in a fast-paced environment. Key Responsibilities Deploy, configure, and support network and server infrastructure in data centers and POP environments. Assist with installation, rack-and-stack activities, cabling, and hardware deployments. Create and maintain rack elevations, floor plans, wiring diagrams, and port mapping documentation. Monitor, troubleshoot, and resolve network and server hardware issues. Support asset inventory management and tracking of networking equipment. Coordinate with Network Engineering, Logistics, and third-party vendors during infrastructure deployments. Assist in calculating power, space, and cooling requirements for network equipment installations. Participate in equipment upgrades, migrations, and network turn-up activities. Follow and maintain RMA processes for defective hardware and vendor replacements. Create and update technical documentation, operational procedures, and deployment records. Utilize internal tools and scripts to monitor, configure, and maintain network devices and servers. Escalate complex technical issues to senior engineering teams when necessary. Adhere to data center operational standards, safety procedures, and industry best practices. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. 1-3 years of experience supporting enterprise networks, data centers, or IT infrastructure environments. Basic understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching concepts. Experience with network devices such as Cisco, Juniper, Arista, or similar platforms. Familiarity with Linux and Windows server environments. Understanding of structured cabling, fiber optics, and rack infrastructure. Knowledge of hardware installation, troubleshooting, and asset management processes. Strong problem-solving, communication, and documentation skills. Ability to work in a data center environment and lift equipment as required. Equal Opportunity Employer We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic
11/06/2026
Full time
Job Description Job Description Job Title: Data Center Network Engineer Location: Henrico-VA / TX - Onsite Employment Type: W2 Experience Required: 1-3+Years Job Summary We are seeking a motivated and detail-oriented Data Center Network Engineer to join our Infrastructure Operations team. The ideal candidate will assist in deploying, configuring, maintaining, and troubleshooting network and server infrastructure across data centers and Point of Presence (POP) locations. This role offers an excellent opportunity to gain hands-on experience with enterprise networking, data center operations, infrastructure deployment, asset management, and network support in a fast-paced environment. Key Responsibilities Deploy, configure, and support network and server infrastructure in data centers and POP environments. Assist with installation, rack-and-stack activities, cabling, and hardware deployments. Create and maintain rack elevations, floor plans, wiring diagrams, and port mapping documentation. Monitor, troubleshoot, and resolve network and server hardware issues. Support asset inventory management and tracking of networking equipment. Coordinate with Network Engineering, Logistics, and third-party vendors during infrastructure deployments. Assist in calculating power, space, and cooling requirements for network equipment installations. Participate in equipment upgrades, migrations, and network turn-up activities. Follow and maintain RMA processes for defective hardware and vendor replacements. Create and update technical documentation, operational procedures, and deployment records. Utilize internal tools and scripts to monitor, configure, and maintain network devices and servers. Escalate complex technical issues to senior engineering teams when necessary. Adhere to data center operational standards, safety procedures, and industry best practices. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. 1-3 years of experience supporting enterprise networks, data centers, or IT infrastructure environments. Basic understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching concepts. Experience with network devices such as Cisco, Juniper, Arista, or similar platforms. Familiarity with Linux and Windows server environments. Understanding of structured cabling, fiber optics, and rack infrastructure. Knowledge of hardware installation, troubleshooting, and asset management processes. Strong problem-solving, communication, and documentation skills. Ability to work in a data center environment and lift equipment as required. Equal Opportunity Employer We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic
