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ServiceNow QA Tester
Nuvitek Arlington, Virginia
Job Description Job Description Description At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. Nüvitek is seeking a ServiceNow QA Tester with at least 3 years of experience in software testing and Agile environments to test ServiceNow applications, validate workflows, develop test cases, and track defects. The ideal candidate has experience with functional, regression, integration, and user acceptance testing, with familiarity with test automation tools. Candidates must have an active Secret security clearance and a bachelor's degree in a related field. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. What you will do Execute functional, regression, integration, and user acceptance testing (UAT) for ServiceNow applications and workflows. Develop, document, maintain, and execute detailed test cases and UAT scripts based on business requirements and acceptance criteria. Perform manual testing of forms, reports, configurations, workflows, and role-based access controls. Execute and maintain automated tests using ServiceNow Automated Test Framework (ATF) or comparable test automation tools, as applicable. Validate application enhancements, defect fixes, integrations, data updates, and release changes across development and test environments. Identify, document, track, and retest defects through resolution. Collaborate with business analysts, developers, and stakeholders to clarify requirements, confirm expected outcomes, and resolve testing issues. Support UAT coordination, release readiness, production validation, and the collection of test evidence. Maintain accurate testing documentation and ensure results align with applicable security, compliance, and project requirements. Participate in Agile ceremonies, sprint activities, and release planning to support quality delivery. What you will bring U.S. citizenship and an active Secret security clearance. At least 3 years of experience in software testing, quality assurance, or test engineering. At least 3 years of experience testing ServiceNow applications or comparable enterprise workflow platforms. At least 3 years of experience working in Agile delivery environments, including user stories, acceptance criteria, and sprint ceremonies. A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Hands-on experience developing and executing test cases, documenting results, identifying defects, and validating fixes. Experience performing functional, regression, integration, and user acceptance testing. Familiarity with workflow dependencies, system integrations, data validation, and role-based access controls. Strong analytical, problem-solving, communication, and collaboration skills. Exceptional attention to detail and a commitment to thorough test coverage, accurate documentation, and clear defect reporting. The ability to work independently, prioritize competing tasks, adapt to changing requirements, and take ownership of assigned deliverables. Sound judgment in resolving issues independently and escalating concerns when appropriate. It would be great if you also had Experience with ServiceNow Automated Test Framework (ATF) or other test automation tools. ServiceNow Certified System Administrator (CSA) certification. ISTQB Certified Tester Foundation Level (CTFL) certification. Experience supporting federal technology programs or working in environments with applicable security and compliance requirements. Experience supporting enterprise application enhancements, software releases, and workflow changes. Benefits Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
11/10/2026
Full time
Job Description Job Description Description At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. Nüvitek is seeking a ServiceNow QA Tester with at least 3 years of experience in software testing and Agile environments to test ServiceNow applications, validate workflows, develop test cases, and track defects. The ideal candidate has experience with functional, regression, integration, and user acceptance testing, with familiarity with test automation tools. Candidates must have an active Secret security clearance and a bachelor's degree in a related field. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. What you will do Execute functional, regression, integration, and user acceptance testing (UAT) for ServiceNow applications and workflows. Develop, document, maintain, and execute detailed test cases and UAT scripts based on business requirements and acceptance criteria. Perform manual testing of forms, reports, configurations, workflows, and role-based access controls. Execute and maintain automated tests using ServiceNow Automated Test Framework (ATF) or comparable test automation tools, as applicable. Validate application enhancements, defect fixes, integrations, data updates, and release changes across development and test environments. Identify, document, track, and retest defects through resolution. Collaborate with business analysts, developers, and stakeholders to clarify requirements, confirm expected outcomes, and resolve testing issues. Support UAT coordination, release readiness, production validation, and the collection of test evidence. Maintain accurate testing documentation and ensure results align with applicable security, compliance, and project requirements. Participate in Agile ceremonies, sprint activities, and release planning to support quality delivery. What you will bring U.S. citizenship and an active Secret security clearance. At least 3 years of experience in software testing, quality assurance, or test engineering. At least 3 years of experience testing ServiceNow applications or comparable enterprise workflow platforms. At least 3 years of experience working in Agile delivery environments, including user stories, acceptance criteria, and sprint ceremonies. A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Hands-on experience developing and executing test cases, documenting results, identifying defects, and validating fixes. Experience performing functional, regression, integration, and user acceptance testing. Familiarity with workflow dependencies, system integrations, data validation, and role-based access controls. Strong analytical, problem-solving, communication, and collaboration skills. Exceptional attention to detail and a commitment to thorough test coverage, accurate documentation, and clear defect reporting. The ability to work independently, prioritize competing tasks, adapt to changing requirements, and take ownership of assigned deliverables. Sound judgment in resolving issues independently and escalating concerns when appropriate. It would be great if you also had Experience with ServiceNow Automated Test Framework (ATF) or other test automation tools. ServiceNow Certified System Administrator (CSA) certification. ISTQB Certified Tester Foundation Level (CTFL) certification. Experience supporting federal technology programs or working in environments with applicable security and compliance requirements. Experience supporting enterprise application enhancements, software releases, and workflow changes. Benefits Nuvitek is proud to offer a comprehensive benefits package: Medical Insurance Dental Insurance Vision Insurance Disability and Life Insurance Parental Leave 401K Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
Revenue Analyst, Order to Cash
Sonar Bellville, Texas
Job Description Job Description Who is Sonar? Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development. Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we're enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence. Position description We are hiring an O2C Revenue Analyst to support the accuracy, completeness, and reliability of data flowing through Sonar's order-to-cash and revenue accounting processes. This role focuses on extracting, transforming, validating, and loading Salesforce CPQ data into Aptitude RevStream (AREV), investigating data exceptions, and reconciling billing information to the revenue subledger. Working closely with Revenue Accounting, Billing Operations, and BizTech, you will apply strong data processing skills, advanced Excel capabilities, SQL reporting knowledge, and hands-on AREV experience to support monthly and quarterly closes. You will help investigate transactions requiring additional calculations or system configuration, with accounting conclusions and configuration changes reviewed by the appropriate process owners. This role will also strengthen team coverage through cross-training, clear process documentation, and knowledge sharing. Your work will help reduce reliance on individual process owners, improve data quality and controls, and build a more efficient and scalable revenue processing workflow. What you will do Extract Salesforce CPQ and billing data, clean and transform datasets, validate completeness and accuracy, and prepare and load data inputs. Reconcile billing data, investigate differences, and maintain supporting schedules and evidence for monthly and quarterly closes. Investigate and resolve recurring data exceptions, including upgrades, amendments, prorated transactions, and multi-year agreements, in partnership with Revenue Accounting and Billing Operations. Support additional calculations, product configuration, and revenue recognition rule testing, following established accounting guidance, approval requirements, and change controls. Develop and maintain SQL reports and Excel-based transformations, mappings, and validation checks to identify missing, inconsistent, or incorrectly classified data. Identify opportunities to use automation, technology, and AI-enabled tools to reduce manual work while maintaining appropriate review and controls. Prepare clear data lineage, reconciliation support, and process documentation for internal reviews and external audits. Experience and qualifications The ideal candidate will have: 4+ years of strong hands-on experience in O2C data operations, revenue systems, data processing, or data engineering, preferably in a software or subscription-based business. Strong attention to detail and the ability to document repeatable procedures, communicate technical issues clearly, and cross-train colleagues. The ability to work on-site, collaborate across Finance and BizTech, and meet deadlines in a fast-paced close environment. A bachelor's degree in Accounting, Finance, Information Systems, Data Analytics, or a related field, or equivalent relevant experience. Experience using Aptitude RevStream, SFDC, NetSuite and Stripe is preferred. In-office culture We're intentional about this. We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having. Candidates need to be genuinely based in the location the role is posted - if that's not where you are today, we're happy to support relocation for the right person. We value diversity, equity, and inclusion At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need any accommodation, please reach out to us at . All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. Applications that are submitted through agencies or third party recruiters will not be considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
11/10/2026
Full time
Job Description Job Description Who is Sonar? Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development. Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we're enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence. Position description We are hiring an O2C Revenue Analyst to support the accuracy, completeness, and reliability of data flowing through Sonar's order-to-cash and revenue accounting processes. This role focuses on extracting, transforming, validating, and loading Salesforce CPQ data into Aptitude RevStream (AREV), investigating data exceptions, and reconciling billing information to the revenue subledger. Working closely with Revenue Accounting, Billing Operations, and BizTech, you will apply strong data processing skills, advanced Excel capabilities, SQL reporting knowledge, and hands-on AREV experience to support monthly and quarterly closes. You will help investigate transactions requiring additional calculations or system configuration, with accounting conclusions and configuration changes reviewed by the appropriate process owners. This role will also strengthen team coverage through cross-training, clear process documentation, and knowledge sharing. Your work will help reduce reliance on individual process owners, improve data quality and controls, and build a more efficient and scalable revenue processing workflow. What you will do Extract Salesforce CPQ and billing data, clean and transform datasets, validate completeness and accuracy, and prepare and load data inputs. Reconcile billing data, investigate differences, and maintain supporting schedules and evidence for monthly and quarterly closes. Investigate and resolve recurring data exceptions, including upgrades, amendments, prorated transactions, and multi-year agreements, in partnership with Revenue Accounting and Billing Operations. Support additional calculations, product configuration, and revenue recognition rule testing, following established accounting guidance, approval requirements, and change controls. Develop and maintain SQL reports and Excel-based transformations, mappings, and validation checks to identify missing, inconsistent, or incorrectly classified data. Identify opportunities to use automation, technology, and AI-enabled tools to reduce manual work while maintaining appropriate review and controls. Prepare clear data lineage, reconciliation support, and process documentation for internal reviews and external audits. Experience and qualifications The ideal candidate will have: 4+ years of strong hands-on experience in O2C data operations, revenue systems, data processing, or data engineering, preferably in a software or subscription-based business. Strong attention to detail and the ability to document repeatable procedures, communicate technical issues clearly, and cross-train colleagues. The ability to work on-site, collaborate across Finance and BizTech, and meet deadlines in a fast-paced close environment. A bachelor's degree in Accounting, Finance, Information Systems, Data Analytics, or a related field, or equivalent relevant experience. Experience using Aptitude RevStream, SFDC, NetSuite and Stripe is preferred. In-office culture We're intentional about this. We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having. Candidates need to be genuinely based in the location the role is posted - if that's not where you are today, we're happy to support relocation for the right person. We value diversity, equity, and inclusion At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need any accommodation, please reach out to us at . All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. Applications that are submitted through agencies or third party recruiters will not be considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Lead Consultant Infra_ToolAdministration-ITSM ServiceNow
IMCS Group Inc Chicago, Illinois
Job Description Job Description Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients. Description: Job Title: SecOps Lead Developer Work Location & Reporting Address: Chicago, IL 60604 (Hybrid) Vendor Rate: Contract duration: 12 months Target Start Date: 18 Sep 2026 Does this position require Visa independent candidates only? Yes Interview Process: Both and client interviews are video interviews. Job Details: Minimum years of experience required: 8-10 years Certification needed: ServiceNow Certified System Administrator (CSA) and Certified Admin Developer (CAD) and Certified Implementation Service (CIS) - VR/SIR All three certifications are mandatory. Must Have Skills: (Hands-on experience) "Secops "ServiceNow Developer "Integration with Security Tools/Systems Nice to Have Skills: None Detailed Job Description: Role Summary We are seeking an experienced ServiceNow SecOps Senior Developer to lead the design, development, and implementation of ServiceNow Security Operations (SecOps) solutions. The ideal candidate will independently drive SecOps implementations, mentor junior developers, collaborate with security teams, and actively participate in architecture review boards by presenting and defending technical designs aligned with enterprise security standards. Key Responsibilities "Design, develop, configure, and implement ServiceNow SecOps solutions including: oSecurity Incident Response (SIR) oVulnerability Response (VR) oThreat Intelligence oConfiguration Compliance "Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, and integrations. "Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes. "Participate in Architecture Review Boards and confidently defend technical designs and implementation strategies. "Integrate ServiceNow with security tools such as Microsoft Defender, CrowdStrike, Qualys, Tenable, Rapid7, Splunk, Microsoft Sentinel, and SIEM/SOAR platforms. "Automate security response and vulnerability remediation workflows. "Conduct code reviews, enforce development standards, and ensure platform scalability and security. "Mentor junior developers and provide technical leadership across the SecOps team. "Collaborate with Security Operations, Risk, Compliance, and Infrastructure teams to deliver effective security solutions. Required Technical Skills "10 years of ServiceNow development experience with 8 years in SecOps. "Strong expertise in: oSecurity Incident Response (SIR) oVulnerability Response (VR) oThreat Intelligence oCMDB and Discovery oIntegrationHub and Flow Designer oServiceNow platform administration and scripting "Proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, and REST/SOAP integrations. "Experience integrating ServiceNow with vulnerability management, endpoint security, SIEM, and threat intelligence platforms. "Strong understanding of cybersecurity fundamentals, incident response processes, vulnerability management, and security operations. "Experience with Agile delivery, Git, and CI/CD practices. Soft Skills "Strong technical leadership and mentoring capabilities. "Ability to independently lead SecOps implementation activities. "Excellent communication and stakeholder management skills. "Strong presentation skills with the ability to influence and defend architectural decisions. "Strong analytical, troubleshooting, and problem-solving skills. "Ability to work effectively with security, infrastructure, and business stakeholders. Required Certifications "ServiceNow Certified System Administrator (CSA) "ServiceNow Certified Application Developer (CAD) "ServiceNow Certified Implementation Specialist SecOps Preferred Certifications "ServiceNow Certified Implementation Specialist Vulnerability Response (CIS-VR) "ServiceNow Certified Implementation Specialist Security Incident Response (CIS-SIR) Custom Fields: Name: Intake Call Requested Value: true Name: Intake Call Completed Value: true EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
11/10/2026
Full time
Job Description Job Description Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients. Description: Job Title: SecOps Lead Developer Work Location & Reporting Address: Chicago, IL 60604 (Hybrid) Vendor Rate: Contract duration: 12 months Target Start Date: 18 Sep 2026 Does this position require Visa independent candidates only? Yes Interview Process: Both and client interviews are video interviews. Job Details: Minimum years of experience required: 8-10 years Certification needed: ServiceNow Certified System Administrator (CSA) and Certified Admin Developer (CAD) and Certified Implementation Service (CIS) - VR/SIR All three certifications are mandatory. Must Have Skills: (Hands-on experience) "Secops "ServiceNow Developer "Integration with Security Tools/Systems Nice to Have Skills: None Detailed Job Description: Role Summary We are seeking an experienced ServiceNow SecOps Senior Developer to lead the design, development, and implementation of ServiceNow Security Operations (SecOps) solutions. The ideal candidate will independently drive SecOps implementations, mentor junior developers, collaborate with security teams, and actively participate in architecture review boards by presenting and defending technical designs aligned with enterprise security standards. Key Responsibilities "Design, develop, configure, and implement ServiceNow SecOps solutions including: oSecurity Incident Response (SIR) oVulnerability Response (VR) oThreat Intelligence oConfiguration Compliance "Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, and integrations. "Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes. "Participate in Architecture Review Boards and confidently defend technical designs and implementation strategies. "Integrate ServiceNow with security tools such as Microsoft Defender, CrowdStrike, Qualys, Tenable, Rapid7, Splunk, Microsoft Sentinel, and SIEM/SOAR platforms. "Automate security response and vulnerability remediation workflows. "Conduct code reviews, enforce development standards, and ensure platform scalability and security. "Mentor junior developers and provide technical leadership across the SecOps team. "Collaborate with Security Operations, Risk, Compliance, and Infrastructure teams to deliver effective security solutions. Required Technical Skills "10 years of ServiceNow development experience with 8 years in SecOps. "Strong expertise in: oSecurity Incident Response (SIR) oVulnerability Response (VR) oThreat Intelligence oCMDB and Discovery oIntegrationHub and Flow Designer oServiceNow platform administration and scripting "Proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, and REST/SOAP integrations. "Experience integrating ServiceNow with vulnerability management, endpoint security, SIEM, and threat intelligence platforms. "Strong understanding of cybersecurity fundamentals, incident response processes, vulnerability management, and security operations. "Experience with Agile delivery, Git, and CI/CD practices. Soft Skills "Strong technical leadership and mentoring capabilities. "Ability to independently lead SecOps implementation activities. "Excellent communication and stakeholder management skills. "Strong presentation skills with the ability to influence and defend architectural decisions. "Strong analytical, troubleshooting, and problem-solving skills. "Ability to work effectively with security, infrastructure, and business stakeholders. Required Certifications "ServiceNow Certified System Administrator (CSA) "ServiceNow Certified Application Developer (CAD) "ServiceNow Certified Implementation Specialist SecOps Preferred Certifications "ServiceNow Certified Implementation Specialist Vulnerability Response (CIS-VR) "ServiceNow Certified Implementation Specialist Security Incident Response (CIS-SIR) Custom Fields: Name: Intake Call Requested Value: true Name: Intake Call Completed Value: true EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
HP
Technical Support Engineer
HP Spring, Texas
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Technical Support Engineer Description - HP's Digital Solutions team is looking for a USA based technical support engineer to join the team to help customers support HP's software solutions with a focus on DEX and endpoint security solutions. The Technical Support Engineer interacts with our customers and takes ownership of technical issues through resolution, using a variety of tools, resources, and expertise. Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You'll work within a team but will also need to work through hard problems independently and have a self-motivated enthusiasm for continuous learning. You will also act as a bridge between customers and global engineering teams, ensuring clear communication and efficient resolution. The role plays a crucial role in building technical solutions to help other developers/engineers deliver faster with modern software and application development tools. The role is responsible for technical need analysis and project management. The role builds & maintains relationships with stakeholders across different departments and provide guidance & coaching to new employees in executing their tasks/responsibilities. Responsibilities Provide advanced technical support to HP's customers and collaborate with global teams in English. Act as a primary technical contact for customers in USA, ensuring high-quality communication and customer satisfaction. Communicate technical issues, requirements, and resolutions between customers and global engineering teams. Work closely with customers to understand their environments and troubleshoot technical issues effectively. Ensure all tickets have complete diagnostics, logs, and reproduction steps before escalation. Collaborate with product and engineering teams to resolve complex issues. Participate in on-call rotation for critical issues. Create documentation, knowledge base articles, and troubleshooting guides. Drive continuous improvement in support processes and customer experience. Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner. Assess, analyse and make technical recommendations to improve customer supported SaaS/Cloud platforms. Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve the efficiency and quality of our services Serve as an HP subject matter expert, educating customers on best practices. Communicate with customers and stake holders via e-mail, ticket systems and remote conference calls. Required Skills & Experience Professional proficiency in English. 5+ years of experience in technical support or similar roles. Customer-centric mindset with excellent communication skills. Experience supporting and configuring Microsoft Windows endpoints. Experience with endpoint management solutions such as Intune and SCCM. Good understanding of networking protocols with focus on endpoints communicating through firewalls/proxy servers. Strong analytical and troubleshooting skills. Preferred Qualifications Experience with Digital Employee Experience (DEX) tools such as Nexthink, Omnissa, Tanium, ControlUp. Knowledge of ITSM tools (Salesforce, ServiceNow, Jira, etc.). Experience working in global support environments. Education Bachelor's degree in Computer Science, related field, or equivalent experience. Salary The pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - No Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
11/09/2026
Full time
This job is with HP, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Technical Support Engineer Description - HP's Digital Solutions team is looking for a USA based technical support engineer to join the team to help customers support HP's software solutions with a focus on DEX and endpoint security solutions. The Technical Support Engineer interacts with our customers and takes ownership of technical issues through resolution, using a variety of tools, resources, and expertise. Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You'll work within a team but will also need to work through hard problems independently and have a self-motivated enthusiasm for continuous learning. You will also act as a bridge between customers and global engineering teams, ensuring clear communication and efficient resolution. The role plays a crucial role in building technical solutions to help other developers/engineers deliver faster with modern software and application development tools. The role is responsible for technical need analysis and project management. The role builds & maintains relationships with stakeholders across different departments and provide guidance & coaching to new employees in executing their tasks/responsibilities. Responsibilities Provide advanced technical support to HP's customers and collaborate with global teams in English. Act as a primary technical contact for customers in USA, ensuring high-quality communication and customer satisfaction. Communicate technical issues, requirements, and resolutions between customers and global engineering teams. Work closely with customers to understand their environments and troubleshoot technical issues effectively. Ensure all tickets have complete diagnostics, logs, and reproduction steps before escalation. Collaborate with product and engineering teams to resolve complex issues. Participate in on-call rotation for critical issues. Create documentation, knowledge base articles, and troubleshooting guides. Drive continuous improvement in support processes and customer experience. Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner. Assess, analyse and make technical recommendations to improve customer supported SaaS/Cloud platforms. Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve the efficiency and quality of our services Serve as an HP subject matter expert, educating customers on best practices. Communicate with customers and stake holders via e-mail, ticket systems and remote conference calls. Required Skills & Experience Professional proficiency in English. 5+ years of experience in technical support or similar roles. Customer-centric mindset with excellent communication skills. Experience supporting and configuring Microsoft Windows endpoints. Experience with endpoint management solutions such as Intune and SCCM. Good understanding of networking protocols with focus on endpoints communicating through firewalls/proxy servers. Strong analytical and troubleshooting skills. Preferred Qualifications Experience with Digital Employee Experience (DEX) tools such as Nexthink, Omnissa, Tanium, ControlUp. Knowledge of ITSM tools (Salesforce, ServiceNow, Jira, etc.). Experience working in global support environments. Education Bachelor's degree in Computer Science, related field, or equivalent experience. Salary The pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - No Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "
Product Owner - ServiceNow Platform - Hybrid
Genesis10 Denver, Colorado
Genesis10 is currently seeking a Product Owner - ServiceNow Platform for a contract position with a Large Energy Company located in Denver, CO. This is a 12+ month contract opportunity. Compensation: $56.00 - $66.00 per hour, W2, based on qualifications Position Overview: The Product Owner is responsible for maximizing business value delivered across the ServiceNow platform by partnering with business stakeholders, Product Management, Business Analysts, architects, and Agile delivery teams. This role serves as the primary liaison between business stakeholders and delivery teams, ensuring priorities are well-defined, backlogs are maintained, and solutions align with business objectives. The Product Owner will support multiple ServiceNow product areas, including Platform Enhancements - SAM/HAM, CMDB, BCM, SecOps, SPM, NowAssist, HRSD etc. and other strategic platform initiatives. Key Responsibilities: Own and maintain product backlogs across assigned ServiceNow product areas Prioritize features, enhancements, defects, and technical debt based on business value Ensure delivery teams have a clear and prioritized workload Make day-to-day prioritization and trade-off decisions Partner with business stakeholders, process owners, and platform teams to understand business needs Facilitate workshops, backlog refinement sessions, and requirement discussions Gather stakeholder feedback and incorporate it into backlog priorities Act as the voice of the customer throughout the delivery lifecycle Participate in sprint planning, backlog grooming, sprint reviews, and release planning Clarify requirements and priorities for development teams Collaborate closely with Scrum Masters, Business Analysts, developers, testers, and architects Accept completed work and validate alignment with business expectations Partner with Product Manager to translate strategic roadmap objectives into actionable work Help drive adoption, value realization, and continuous improvement initiatives Identify dependencies, risks, and opportunities across products and teams Coordinate work across multiple ServiceNow product domains Support alignment between business priorities, platform standards, and technical capabilities Ensure consistent product ownership practices across delivery pods Primary Requirements: 7+ years of experience in Product Ownership, Business Analysis, Product Management, or Agile delivery Experience working in Agile/Scrum environments Strong backlog management and prioritization skills Ability to work with both business stakeholders and technical teams Strong communication, facilitation, and stakeholder management skills Desired Skills: ServiceNow platform experience Experience working with one or more of: SPM, SAM/HAM, CMDB, BCM, SecOps, ITSM, IRM, HRSD, Employee Experience / Portals CSPO, SAFe POPM, or equivalent certification Experience supporting digital transformation and platform modernization initiatives Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/09/2026
Full time
Genesis10 is currently seeking a Product Owner - ServiceNow Platform for a contract position with a Large Energy Company located in Denver, CO. This is a 12+ month contract opportunity. Compensation: $56.00 - $66.00 per hour, W2, based on qualifications Position Overview: The Product Owner is responsible for maximizing business value delivered across the ServiceNow platform by partnering with business stakeholders, Product Management, Business Analysts, architects, and Agile delivery teams. This role serves as the primary liaison between business stakeholders and delivery teams, ensuring priorities are well-defined, backlogs are maintained, and solutions align with business objectives. The Product Owner will support multiple ServiceNow product areas, including Platform Enhancements - SAM/HAM, CMDB, BCM, SecOps, SPM, NowAssist, HRSD etc. and other strategic platform initiatives. Key Responsibilities: Own and maintain product backlogs across assigned ServiceNow product areas Prioritize features, enhancements, defects, and technical debt based on business value Ensure delivery teams have a clear and prioritized workload Make day-to-day prioritization and trade-off decisions Partner with business stakeholders, process owners, and platform teams to understand business needs Facilitate workshops, backlog refinement sessions, and requirement discussions Gather stakeholder feedback and incorporate it into backlog priorities Act as the voice of the customer throughout the delivery lifecycle Participate in sprint planning, backlog grooming, sprint reviews, and release planning Clarify requirements and priorities for development teams Collaborate closely with Scrum Masters, Business Analysts, developers, testers, and architects Accept completed work and validate alignment with business expectations Partner with Product Manager to translate strategic roadmap objectives into actionable work Help drive adoption, value realization, and continuous improvement initiatives Identify dependencies, risks, and opportunities across products and teams Coordinate work across multiple ServiceNow product domains Support alignment between business priorities, platform standards, and technical capabilities Ensure consistent product ownership practices across delivery pods Primary Requirements: 7+ years of experience in Product Ownership, Business Analysis, Product Management, or Agile delivery Experience working in Agile/Scrum environments Strong backlog management and prioritization skills Ability to work with both business stakeholders and technical teams Strong communication, facilitation, and stakeholder management skills Desired Skills: ServiceNow platform experience Experience working with one or more of: SPM, SAM/HAM, CMDB, BCM, SecOps, ITSM, IRM, HRSD, Employee Experience / Portals CSPO, SAFe POPM, or equivalent certification Experience supporting digital transformation and platform modernization initiatives Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years Access to an experienced, caring recruiting team (more than 7 years of experience, on average) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Application Architect
ICONSTAFF Lexington, Massachusetts
Job Description Job Description Senior Dynamics 365 Architect Hybrid - Greater Boston, MA About the Opportunity Join a privately held enterprise data platform company - whose technology is trusted by the world's largest enterprises across finance, healthcare, telecom, and beyond. With 30 years of engineering excellence and a recent high-profile partnership with Google Cloud to power agentic AI workflows, this company is at the forefront of the data revolution. Now, they're making a strategic investment to bring their internal Dynamics 365 capabilities in-house - and they need a technical architect to own it. This is not a staff-aug engagement or a consulting rotation. You'll be the D365 authority for the entire enterprise, reporting into leadership and shaping how a company that builds world-class data infrastructure runs its own business systems. Why This Company? This organization builds an agentic data platform that spans the full data engineering lifecycle - transformation, quality, lineage, governance, and orchestration - serving multi-cloud enterprises operating across hundreds of data sources, from modern cloud services to legacy mainframes. Their engineering bar is exceptionally high and employee tenure is long. They understand complex systems, legacy modernization, and enterprise-grade architecture - and they expect the same caliber of thinking applied to their internal business platforms. The Environment You'll Own You'll architect and lead a modern Microsoft ecosystem supporting a sophisticated engineering organization: Core Platform: Microsoft Dynamics 365 (CRM/Sales, Finance, HR, Expenses) Analytics: Power BI consuming Dynamics data Integrations: ServiceNow (customer support), shipping systems, product delivery workflows Legacy Modernization: Lotus Notes data and workflows (Keys, Expenses, HR history) - a migration opportunity, not just maintenance Planned Builds: mobile time tracking, contract/SOW management What You'll Do Own the architecture - all technical decisions for D365 customizations, plugins, and integrations across the enterprise Write and review production code (C#, .NET, Azure, SQL Server) as a hands-on technical leader, not just a diagram-drawer Lead and mentor a growing team of application developers (building from a small core team) Design upgrade-resilient patterns that protect the business from breaking changes during platform updates - this company builds systems meant to last decades, and they expect the same durability internally Drive legacy modernization - migrate Lotus Notes workflows into D365, applying the same rigor this company brings to migrating enterprise clients off COBOL and legacy ETL tools Collaborate with Program Managers, Systems teams, and executive stakeholders to align D365 strategy with business priorities What You Bring Must-Have: Deep, proven experience with Dynamics 365 - customizations, plugins, integrations, and navigating major upgrades Hands-on expertise in C#/.NET and the broader Microsoft stack (Azure, SQL Server) Strong integration experience with enterprise tools (ServiceNow, Power BI, or similar) Track record of leading or mentoring development teams You're the Right Fit If: You think in systems, not just features - you understand data lineage, governance, and why metadata matters as much as the data itself You're energized by building a capability from the ground up, not inheriting someone else's playbook You can communicate architecture decisions to both developers and executives You've worked in environments where engineering rigor and long-term durability are non-negotiable Legacy modernization excites you - you see Lotus Notes migration as a design challenge, not a chore
11/09/2026
Full time
Job Description Job Description Senior Dynamics 365 Architect Hybrid - Greater Boston, MA About the Opportunity Join a privately held enterprise data platform company - whose technology is trusted by the world's largest enterprises across finance, healthcare, telecom, and beyond. With 30 years of engineering excellence and a recent high-profile partnership with Google Cloud to power agentic AI workflows, this company is at the forefront of the data revolution. Now, they're making a strategic investment to bring their internal Dynamics 365 capabilities in-house - and they need a technical architect to own it. This is not a staff-aug engagement or a consulting rotation. You'll be the D365 authority for the entire enterprise, reporting into leadership and shaping how a company that builds world-class data infrastructure runs its own business systems. Why This Company? This organization builds an agentic data platform that spans the full data engineering lifecycle - transformation, quality, lineage, governance, and orchestration - serving multi-cloud enterprises operating across hundreds of data sources, from modern cloud services to legacy mainframes. Their engineering bar is exceptionally high and employee tenure is long. They understand complex systems, legacy modernization, and enterprise-grade architecture - and they expect the same caliber of thinking applied to their internal business platforms. The Environment You'll Own You'll architect and lead a modern Microsoft ecosystem supporting a sophisticated engineering organization: Core Platform: Microsoft Dynamics 365 (CRM/Sales, Finance, HR, Expenses) Analytics: Power BI consuming Dynamics data Integrations: ServiceNow (customer support), shipping systems, product delivery workflows Legacy Modernization: Lotus Notes data and workflows (Keys, Expenses, HR history) - a migration opportunity, not just maintenance Planned Builds: mobile time tracking, contract/SOW management What You'll Do Own the architecture - all technical decisions for D365 customizations, plugins, and integrations across the enterprise Write and review production code (C#, .NET, Azure, SQL Server) as a hands-on technical leader, not just a diagram-drawer Lead and mentor a growing team of application developers (building from a small core team) Design upgrade-resilient patterns that protect the business from breaking changes during platform updates - this company builds systems meant to last decades, and they expect the same durability internally Drive legacy modernization - migrate Lotus Notes workflows into D365, applying the same rigor this company brings to migrating enterprise clients off COBOL and legacy ETL tools Collaborate with Program Managers, Systems teams, and executive stakeholders to align D365 strategy with business priorities What You Bring Must-Have: Deep, proven experience with Dynamics 365 - customizations, plugins, integrations, and navigating major upgrades Hands-on expertise in C#/.NET and the broader Microsoft stack (Azure, SQL Server) Strong integration experience with enterprise tools (ServiceNow, Power BI, or similar) Track record of leading or mentoring development teams You're the Right Fit If: You think in systems, not just features - you understand data lineage, governance, and why metadata matters as much as the data itself You're energized by building a capability from the ground up, not inheriting someone else's playbook You can communicate architecture decisions to both developers and executives You've worked in environments where engineering rigor and long-term durability are non-negotiable Legacy modernization excites you - you see Lotus Notes migration as a design challenge, not a chore
ServiceNow SPO Implementation Specialist
Artech LLC Chicago, Illinois
Job Description Job Description Title ServiceNow SPO Implementation Specialist Location Remote EST/ CST Hours Duration 6 - 9 months Job Description Summary Configure, develop and deploy the ServiceNow SPO solution. You will own technical build and integrations and work closely with the functional designer. Responsibilities Configure and customize SPO and related procurement modules to approved designs Build workflows, flows (Flow Designer), business rules, client scripts, UI policies and catalog items Develop integrations with ERP, finance and supplier systems (REST/SOAP APIs, IntegrationHub) Manage data migration and load for vendors, contracts, catalogs and product models Define roles, ACLs and security for procurement data Perform unit and integration testing, and support UAT and go-live Follow ServiceNow best practices, update-set and deployment standards, and document the technical design Mentor junior developers (CL9) Required Hands-on ServiceNow development, with SPO or procurement/sourcing module experience Strong JavaScript and ServiceNow scripting, Flow Designer and IntegrationHub Integration experience with ERP or finance platforms Experience with Agile delivery and CI/CD or update-set promotion Ability to work independently in a remote team Preferred End-to-end SPO implementation experience ServiceNow Certified Application Developer and/or Certified Implementation Specialist Experience with SAP, Oracle or Coupa-style procurement integrations Exposure to the data model behind SPO (built on older procurement modules)
11/08/2026
Full time
Job Description Job Description Title ServiceNow SPO Implementation Specialist Location Remote EST/ CST Hours Duration 6 - 9 months Job Description Summary Configure, develop and deploy the ServiceNow SPO solution. You will own technical build and integrations and work closely with the functional designer. Responsibilities Configure and customize SPO and related procurement modules to approved designs Build workflows, flows (Flow Designer), business rules, client scripts, UI policies and catalog items Develop integrations with ERP, finance and supplier systems (REST/SOAP APIs, IntegrationHub) Manage data migration and load for vendors, contracts, catalogs and product models Define roles, ACLs and security for procurement data Perform unit and integration testing, and support UAT and go-live Follow ServiceNow best practices, update-set and deployment standards, and document the technical design Mentor junior developers (CL9) Required Hands-on ServiceNow development, with SPO or procurement/sourcing module experience Strong JavaScript and ServiceNow scripting, Flow Designer and IntegrationHub Integration experience with ERP or finance platforms Experience with Agile delivery and CI/CD or update-set promotion Ability to work independently in a remote team Preferred End-to-end SPO implementation experience ServiceNow Certified Application Developer and/or Certified Implementation Specialist Experience with SAP, Oracle or Coupa-style procurement integrations Exposure to the data model behind SPO (built on older procurement modules)
Product Manager - ServiceNow
Cargill Atlanta, Georgia
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living. Our 155,000 team members innovate with purpose, providing customers with life's essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing-today and for generations to come. Job Purpose and Impact The Manager - Application Development job sets goals and objectives for the achievement of operational results for the team that maintains, integrates and implements software applications within the organization. This job coordinates the team responsible for software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Coordinates and builds application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Leads the team to perform basic to advanced and complex programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Acts as key point of contact with users to respond to application support requests and needs and prioritizes enhancements. APPLICATION SUPPORT: Supervises day to day technical application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Coaches the team and partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Conducts prioritization of incoming incident tickets and user requests. VENDOR MANAGEMENT: Maintains positive relationships with software vendors and negotiates complex contracts. PERFORMANCE MONITORING: Guides the performance of configured applications and recommends adjustments to improve efficiency and effectiveness. APPLICATION PROCESSES & PROCEDURES: Ensures and guides the implementation of improvements for application specific support processes and procedures. TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team cult Participate in the implementation of ServiceNow's S2PO platform specializing in the configuration of Sourcing, Procurement and Case Management. Collaborate with other IT teams to manage integrations between ServiceNow, ERPs (SAP & Non-SAP), Data Platform and other S2P systems or third-party applications. Qualifications Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience. Minimum 4 years of people leadership experience. Hands on experience on Service Now platform Proven expertise is delivery of business outcome thru product operating model of solutions & platform in Agile methodology. Experience in delivering IT solutions for Supplychain domain, preferably in Procurement space.
11/08/2026
Full time
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living. Our 155,000 team members innovate with purpose, providing customers with life's essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing-today and for generations to come. Job Purpose and Impact The Manager - Application Development job sets goals and objectives for the achievement of operational results for the team that maintains, integrates and implements software applications within the organization. This job coordinates the team responsible for software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Coordinates and builds application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Leads the team to perform basic to advanced and complex programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Acts as key point of contact with users to respond to application support requests and needs and prioritizes enhancements. APPLICATION SUPPORT: Supervises day to day technical application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Coaches the team and partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Conducts prioritization of incoming incident tickets and user requests. VENDOR MANAGEMENT: Maintains positive relationships with software vendors and negotiates complex contracts. PERFORMANCE MONITORING: Guides the performance of configured applications and recommends adjustments to improve efficiency and effectiveness. APPLICATION PROCESSES & PROCEDURES: Ensures and guides the implementation of improvements for application specific support processes and procedures. TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team cult Participate in the implementation of ServiceNow's S2PO platform specializing in the configuration of Sourcing, Procurement and Case Management. Collaborate with other IT teams to manage integrations between ServiceNow, ERPs (SAP & Non-SAP), Data Platform and other S2P systems or third-party applications. Qualifications Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience. Minimum 4 years of people leadership experience. Hands on experience on Service Now platform Proven expertise is delivery of business outcome thru product operating model of solutions & platform in Agile methodology. Experience in delivering IT solutions for Supplychain domain, preferably in Procurement space.
ServiceNow Architect
LIGHTFEATHER IO LLC Alexandria, Virginia
Job Description Job Description LightFeather is seeking a highly skilled and experienced ServiceNow Architect to join our Washington, D.C.-based team in a fully remote capacity. In this role, you will design, implement, and optimize ServiceNow solutions supporting IT modernization initiatives. The ideal candidate will possess extensive expertise in ServiceNow architecture, integrations, and customization, with a strong track record of leveraging the platform to streamline workflows, improve service delivery, and enhance operational efficiency. This is a Full-Time, Remote Position. Location: Fully Remote Job Type: Full-time Salary: $150,000-$170,000k annually Clearance Requirement: U.S. citizenship is required. Candidates must possess or be able to obtain a Secret or Top Secret security clearance. Key Responsibilities Design and optimize scalable ServiceNow solutions that align with business and IT requirements while adhering to platform best practices. Lead ServiceNow implementations, including solution design, technical planning, and phased deployments, while ensuring performance and maintainability. Collaborate with cross-functional teams to translate business needs into detailed technical requirements and specifications. Develop custom applications and extend ServiceNow modules using ServiceNow App Engine, Flow Designer, scripting, and other platform capabilities. Integrate ServiceNow with external systems and third-party applications, ensuring seamless data flow and robust security. Optimize ServiceNow workflows, manage data migrations, and enhance system performance through platform configuration and best practices. Conduct code reviews, testing, and deployment planning to maintain high standards of reliability, scalability, and security. Provide technical leadership by mentoring developers, guiding stakeholders, and enforcing ServiceNow development best practices. Create and maintain detailed documentation for applications, system designs, configurations, integrations, and processes. Ensure compliance with IT security standards, data governance policies, and regulatory requirements relevant to the platform. Troubleshoot and resolve technical issues affecting ServiceNow performance and functionality. Drive continuous improvement by staying current with ServiceNow updates and features and recommending system enhancements that align with IT modernization goals. Required Qualifications Active Secret or higher clearance ServiceNow Certified System Administrator (CSA). 5+ years of experience as a ServiceNow Architect or in a similar role. In-depth experience with ServiceNow integrations, custom development, and troubleshooting. Expertise in implementing and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting. Strong knowledge of ServiceNow data models, workflows, JavaScript, REST APIs, and web technologies, including HTML and CSS. Experience with ServiceNow upgrades, performance optimization, and implementing best practices for scalability. Strong knowledge of data security practices and integration security protocols. Excellent communication and collaboration skills, with the ability to engage effectively with technical and non-technical stakeholders. Strong problem-solving capabilities and a proven ability to develop innovative solutions to complex technical challenges. Experience with Agile and DevOps methodologies. Self-motivated, proactive, and able to work independently in a remote environment. Preferred Qualifications ServiceNow Certified Application Developer (CAD) or equivalent certifications. Experience with cloud platforms such as AWS and Azure. Experience with DevOps tools such as Jira, Jenkins, and GitHub. Why Join LightFeather? At LightFeather, you're not just taking a job-you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
11/07/2026
Full time
Job Description Job Description LightFeather is seeking a highly skilled and experienced ServiceNow Architect to join our Washington, D.C.-based team in a fully remote capacity. In this role, you will design, implement, and optimize ServiceNow solutions supporting IT modernization initiatives. The ideal candidate will possess extensive expertise in ServiceNow architecture, integrations, and customization, with a strong track record of leveraging the platform to streamline workflows, improve service delivery, and enhance operational efficiency. This is a Full-Time, Remote Position. Location: Fully Remote Job Type: Full-time Salary: $150,000-$170,000k annually Clearance Requirement: U.S. citizenship is required. Candidates must possess or be able to obtain a Secret or Top Secret security clearance. Key Responsibilities Design and optimize scalable ServiceNow solutions that align with business and IT requirements while adhering to platform best practices. Lead ServiceNow implementations, including solution design, technical planning, and phased deployments, while ensuring performance and maintainability. Collaborate with cross-functional teams to translate business needs into detailed technical requirements and specifications. Develop custom applications and extend ServiceNow modules using ServiceNow App Engine, Flow Designer, scripting, and other platform capabilities. Integrate ServiceNow with external systems and third-party applications, ensuring seamless data flow and robust security. Optimize ServiceNow workflows, manage data migrations, and enhance system performance through platform configuration and best practices. Conduct code reviews, testing, and deployment planning to maintain high standards of reliability, scalability, and security. Provide technical leadership by mentoring developers, guiding stakeholders, and enforcing ServiceNow development best practices. Create and maintain detailed documentation for applications, system designs, configurations, integrations, and processes. Ensure compliance with IT security standards, data governance policies, and regulatory requirements relevant to the platform. Troubleshoot and resolve technical issues affecting ServiceNow performance and functionality. Drive continuous improvement by staying current with ServiceNow updates and features and recommending system enhancements that align with IT modernization goals. Required Qualifications Active Secret or higher clearance ServiceNow Certified System Administrator (CSA). 5+ years of experience as a ServiceNow Architect or in a similar role. In-depth experience with ServiceNow integrations, custom development, and troubleshooting. Expertise in implementing and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting. Strong knowledge of ServiceNow data models, workflows, JavaScript, REST APIs, and web technologies, including HTML and CSS. Experience with ServiceNow upgrades, performance optimization, and implementing best practices for scalability. Strong knowledge of data security practices and integration security protocols. Excellent communication and collaboration skills, with the ability to engage effectively with technical and non-technical stakeholders. Strong problem-solving capabilities and a proven ability to develop innovative solutions to complex technical challenges. Experience with Agile and DevOps methodologies. Self-motivated, proactive, and able to work independently in a remote environment. Preferred Qualifications ServiceNow Certified Application Developer (CAD) or equivalent certifications. Experience with cloud platforms such as AWS and Azure. Experience with DevOps tools such as Jira, Jenkins, and GitHub. Why Join LightFeather? At LightFeather, you're not just taking a job-you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
Lansing, MI System Analyst 6 - RedCap for hybrid in Lansing
Syntricate Technologies Inc Lansing, Michigan
Job Description Job Description Requisition ID: 164154 Requisition Name: System Analyst 6 Location : Lansing MI -2-3 professional references are required. -Assignment duration: Projected to be a 1 year+ contract dependent on business need -Hybrid work schedule (non-negotiable): Position will be hybrid, in office 2 days a week upon start. Wednesdays and Thursdays are required on-site days Job Summary Application Administrator/Application Support Specialist to provide operational and technical support for an existing REDCap environment hosted on Amazon Web Services (AWS). This position requires close collaboration with business stakeholders, dep infrastructure teams, AWS administrators, security teams, and Vanderbilt University REDCap support. Responsibilities Administer and support the REDCap application hosted in AWS. Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues, documentation and training. Coordinate and implement REDCap software updates, patches, and version upgrades in collaboration with Vanderbilt University. Serve as the primary technical contact for REDCap-related issues. Install, configure, and support REDCap External Modules. Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications and automate data flows. Maintain MySQL databases, perform queries and validation. Support REDCap External Modules development and deployment using PHP on Linux/AWS environments including Apache/Nginx. Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates. Coordinate with AWS infrastructure teams regarding servers, storage, networking, SSL/TLS certificates, security groups, backups, and system monitoring. Monitor application performance and proactively identify and resolve issues. Support disaster recovery, backup validation, and system recovery activities. Maintain technical documentation, standard operating procedures, and configuration documentation. Coordinate issue resolution with vendors, developers, database administrators, security teams, and business users. Participate in change management, release management, and production support activities. Ensure compliance with State security standards, applicable data privacy requirements, HIPAA compliance, and proper audit logging. Develop automation scripts for reporting, and data validation (PHP and SQL). Required Qualifications -Experience supporting applications hosted on AWS. -5- 6 years of Experience with MySQL database management. -5-6 years of Experience with PHP application environments and Microservices Development with configuration and troubleshooting. -5-6 years of Experience with OIDC/SAML integration. Experience coordinating software upgrades and vendor support. Preferred Qualifications -Five or more years of experience supporting enterprise web applications. Experience using AWS Cloud services (EC2, S3, VPC, security groups). Experience with REDCap API integration. Other desired Qualifications Experience with Apache or Nginx web servers. Experience with SSL/TLS certificate management and HIPAA compliance. Experience implementing and troubleshooting REST APIs. Experience managing application security, authentication, and user access. Strong analytical, troubleshooting, and problem-solving skills. Excellent written and verbal communication skills. Experience supporting REDCap in a public health, healthcare, higher education, or research environment. AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification. Experience with Active Directory, LDAP, or Single Sign-On (SSO). Experience using ServiceNow or another enterprise ticketing system. Experience with Devops or similar tools. Knowledge of HIPAA, security, and data privacy best practices. Experience supporting API integrations with enterprise applications. Experience with Python scripting for automation. Experience with SSIS/ SQL Server agent. Experience with Twilio / SMS survey gateway experience. Technical Skills REDCap API integration Amazon Web Services (AWS) Cloud services (EC2, S3, VPC, security groups) MySQL database management Apache/Nginx web servers PHP Microservices Development OIDC/SAML integration SSL/TLS certificate management and HIPAA compliance REST APIs Identity and Access Management Application Monitoring Backup and Disaster Recovery Vendor Coordination Technical Documentation
11/06/2026
Full time
Job Description Job Description Requisition ID: 164154 Requisition Name: System Analyst 6 Location : Lansing MI -2-3 professional references are required. -Assignment duration: Projected to be a 1 year+ contract dependent on business need -Hybrid work schedule (non-negotiable): Position will be hybrid, in office 2 days a week upon start. Wednesdays and Thursdays are required on-site days Job Summary Application Administrator/Application Support Specialist to provide operational and technical support for an existing REDCap environment hosted on Amazon Web Services (AWS). This position requires close collaboration with business stakeholders, dep infrastructure teams, AWS administrators, security teams, and Vanderbilt University REDCap support. Responsibilities Administer and support the REDCap application hosted in AWS. Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues, documentation and training. Coordinate and implement REDCap software updates, patches, and version upgrades in collaboration with Vanderbilt University. Serve as the primary technical contact for REDCap-related issues. Install, configure, and support REDCap External Modules. Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications and automate data flows. Maintain MySQL databases, perform queries and validation. Support REDCap External Modules development and deployment using PHP on Linux/AWS environments including Apache/Nginx. Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates. Coordinate with AWS infrastructure teams regarding servers, storage, networking, SSL/TLS certificates, security groups, backups, and system monitoring. Monitor application performance and proactively identify and resolve issues. Support disaster recovery, backup validation, and system recovery activities. Maintain technical documentation, standard operating procedures, and configuration documentation. Coordinate issue resolution with vendors, developers, database administrators, security teams, and business users. Participate in change management, release management, and production support activities. Ensure compliance with State security standards, applicable data privacy requirements, HIPAA compliance, and proper audit logging. Develop automation scripts for reporting, and data validation (PHP and SQL). Required Qualifications -Experience supporting applications hosted on AWS. -5- 6 years of Experience with MySQL database management. -5-6 years of Experience with PHP application environments and Microservices Development with configuration and troubleshooting. -5-6 years of Experience with OIDC/SAML integration. Experience coordinating software upgrades and vendor support. Preferred Qualifications -Five or more years of experience supporting enterprise web applications. Experience using AWS Cloud services (EC2, S3, VPC, security groups). Experience with REDCap API integration. Other desired Qualifications Experience with Apache or Nginx web servers. Experience with SSL/TLS certificate management and HIPAA compliance. Experience implementing and troubleshooting REST APIs. Experience managing application security, authentication, and user access. Strong analytical, troubleshooting, and problem-solving skills. Excellent written and verbal communication skills. Experience supporting REDCap in a public health, healthcare, higher education, or research environment. AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification. Experience with Active Directory, LDAP, or Single Sign-On (SSO). Experience using ServiceNow or another enterprise ticketing system. Experience with Devops or similar tools. Knowledge of HIPAA, security, and data privacy best practices. Experience supporting API integrations with enterprise applications. Experience with Python scripting for automation. Experience with SSIS/ SQL Server agent. Experience with Twilio / SMS survey gateway experience. Technical Skills REDCap API integration Amazon Web Services (AWS) Cloud services (EC2, S3, VPC, security groups) MySQL database management Apache/Nginx web servers PHP Microservices Development OIDC/SAML integration SSL/TLS certificate management and HIPAA compliance REST APIs Identity and Access Management Application Monitoring Backup and Disaster Recovery Vendor Coordination Technical Documentation
Salesforce Release Manager
Cardinal Integrated Technologies Inc Louisville, Kentucky
Job Description Job Description Job Title Salesforce Release Manager(23648-1) Duration: 6-12 Months Contract Location Onsite / Offshore / Hybrid Experience 8 Years of IT experience with 4 years in Salesforce Release Management, DevOps, or Application Delivery Role Summary We are seeking an experienced Salesforce Release Manager to oversee the planning, coordination, governance, and deployment of Salesforce releases across multiple environments. The ideal candidate will manage end-to-end release activities, collaborate with business and technical teams, ensure compliance with enterprise release processes, and drive seamless deployments with minimal business disruption. Key Responsibilities " Own and manage the Salesforce release calendar and deployment schedule. " Coordinate releases across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom Salesforce applications. " Partner with Product Owners, Architects, Developers, QA teams, and DevOps engineers to ensure release readiness. " Manage deployment activities for production, UAT, SIT, and lower environments. " Conduct release planning, risk assessment, and impact analysis. " Ensure compliance with enterprise change management and release governance processes. " Facilitate CAB (Change Advisory Board) approvals and release reviews. " Coordinate code freezes, deployment windows, rollback planning, and post-release validations. " Track deployment dependencies across Salesforce and integrated systems. " Monitor release metrics, deployment success rates, and continuous improvement initiatives. " Manage emergency, hotfix, and patch releases when required. " Communicate release status, risks, issues, and milestones to stakeholders and leadership. " Ensure production support teams are prepared for releases and post-deployment activities. Required Skills Salesforce " Salesforce Sales Cloud " Salesforce Service Cloud " Salesforce Experience Cloud " Salesforce Security & Data Management " Salesforce Deployment Best Practices Release & DevOps " Salesforce Release Management " CI/CD Pipeline Management " Environment Management " Change Management " Release Governance " Incident & Problem Coordination " Risk Management Tools " Copado (Preferred) " Gearset " AutoRABIT " Salesforce DX (SFDX) " GitHub / GitLab / Bitbucket " Jenkins " Azure DevOps " Jira " ServiceNow Required Qualifications " 8 years of IT experience. " 4 years of Salesforce release or deployment management experience. " Experience managing large-scale multi-team Salesforce releases. " Strong understanding of Salesforce metadata deployment strategies. " Experience with CI/CD implementation and DevOps practices. " Strong knowledge of Agile and Scrum methodologies. " Experience with enterprise change management processes. Preferred Qualifications " Salesforce Administrator Certification " Salesforce Platform App Builder Certification " Salesforce DevOps Center experience " Copado Fundamentals or Copado Release Management Certification " PMP, SAFe, Scrum Master, or ITIL Certification " Healthcare/Payer domain experience preferred Soft Skills " Strong stakeholder management " Excellent communication and coordination skills " Leadership and conflict resolution abilities " Strong planning and organizational skills " Ability to manage multiple concurrent releases Nice to Have " Experience with MuleSoft integrations " Experience with Salesforce Data Cloud " Experience managing global onsite-offshore release teams " Exposure to regulated environments such as Healthcare, Insurance, or Financial Services Suggested UST Band: Lead II - Enterprise Solutions / Architect I - Enterprise Solutions (based on experience and scope).
11/06/2026
Full time
Job Description Job Description Job Title Salesforce Release Manager(23648-1) Duration: 6-12 Months Contract Location Onsite / Offshore / Hybrid Experience 8 Years of IT experience with 4 years in Salesforce Release Management, DevOps, or Application Delivery Role Summary We are seeking an experienced Salesforce Release Manager to oversee the planning, coordination, governance, and deployment of Salesforce releases across multiple environments. The ideal candidate will manage end-to-end release activities, collaborate with business and technical teams, ensure compliance with enterprise release processes, and drive seamless deployments with minimal business disruption. Key Responsibilities " Own and manage the Salesforce release calendar and deployment schedule. " Coordinate releases across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom Salesforce applications. " Partner with Product Owners, Architects, Developers, QA teams, and DevOps engineers to ensure release readiness. " Manage deployment activities for production, UAT, SIT, and lower environments. " Conduct release planning, risk assessment, and impact analysis. " Ensure compliance with enterprise change management and release governance processes. " Facilitate CAB (Change Advisory Board) approvals and release reviews. " Coordinate code freezes, deployment windows, rollback planning, and post-release validations. " Track deployment dependencies across Salesforce and integrated systems. " Monitor release metrics, deployment success rates, and continuous improvement initiatives. " Manage emergency, hotfix, and patch releases when required. " Communicate release status, risks, issues, and milestones to stakeholders and leadership. " Ensure production support teams are prepared for releases and post-deployment activities. Required Skills Salesforce " Salesforce Sales Cloud " Salesforce Service Cloud " Salesforce Experience Cloud " Salesforce Security & Data Management " Salesforce Deployment Best Practices Release & DevOps " Salesforce Release Management " CI/CD Pipeline Management " Environment Management " Change Management " Release Governance " Incident & Problem Coordination " Risk Management Tools " Copado (Preferred) " Gearset " AutoRABIT " Salesforce DX (SFDX) " GitHub / GitLab / Bitbucket " Jenkins " Azure DevOps " Jira " ServiceNow Required Qualifications " 8 years of IT experience. " 4 years of Salesforce release or deployment management experience. " Experience managing large-scale multi-team Salesforce releases. " Strong understanding of Salesforce metadata deployment strategies. " Experience with CI/CD implementation and DevOps practices. " Strong knowledge of Agile and Scrum methodologies. " Experience with enterprise change management processes. Preferred Qualifications " Salesforce Administrator Certification " Salesforce Platform App Builder Certification " Salesforce DevOps Center experience " Copado Fundamentals or Copado Release Management Certification " PMP, SAFe, Scrum Master, or ITIL Certification " Healthcare/Payer domain experience preferred Soft Skills " Strong stakeholder management " Excellent communication and coordination skills " Leadership and conflict resolution abilities " Strong planning and organizational skills " Ability to manage multiple concurrent releases Nice to Have " Experience with MuleSoft integrations " Experience with Salesforce Data Cloud " Experience managing global onsite-offshore release teams " Exposure to regulated environments such as Healthcare, Insurance, or Financial Services Suggested UST Band: Lead II - Enterprise Solutions / Architect I - Enterprise Solutions (based on experience and scope).
ServiceNow HRSD Consultant
Tekfortune Inc. Alviso, California
Job Description Job Description Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you. Position Summary: We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD). In this role, you will partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform. You ll serve as the bridge between HR functional teams and technical developers, ensuring solutions are aligned with HR best practices, compliance requirements, and user experience expectations. Key Responsibilities: " Lead client workshops to gather HR requirements, pain points, and objectives. " Analyze current-state HR processes (e.g., onboarding, offboarding, leave, employee relations, HR case management) and define future-state solutions using ServiceNow HRSD. " Design and document business process flows, service catalogs, knowledge articles, and case templates. " Map business requirements to HRSD capabilities including: o Case and Knowledge Management o Employee Service Center o Lifecycle Events o Document Management o Universal Request o Employee Journey Management (if applicable) " Collaborate with ServiceNow developers to translate functional requirements into user stories and test cases. " Guide configuration decisions (e.g., topic/category design, lifecycle events, COEs). " Support user acceptance testing (UAT) and change management for HR users. " Provide thought leadership on HR shared services, employee experience, and digital HR transformation. " Stay up to date on HR compliance standards (e.g., HIPAA, GDPR) and how they affect solution design. " Drive platform adoption through stakeholder education, enablement, and process documentation. Required Qualifications: " Bachelor s degree in human resources, Business, Information Systems, or related field. " 8-10 years of HR experience, with strong knowledge of HR service delivery models. " 4 years of experience implementing or working with ServiceNow HRSD. " Strong understanding of: o HR Case Management o HR Knowledge Management o Lifecycle Events o HR data privacy and compliance " Proven experience in HR process design, optimization, and change enablement. " Excellent communication, facilitation, and stakeholder engagement skills. " Ability to translate business needs into structured user stories or functional specifications. Preferred Qualifications: " Must have CSA and CAD certifications with ITSM. " Certification on ServiceNow HRSD Implementation Specialist. " CTA or CMA certifications are good to have " Experience working in a consulting or HR transformation environment. " Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches. " Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors, UKG, Oracle & Payroll systems ). " Exposure to global HR operations and multilingual/multi-region HR service delivery. Please find the important areas which need to be covered: 1. Case Management (COE, COE Security Policies, HR Criteria, HR Service, Assignment and Matching Rule, and all other features) 2. Knowledge Management 3. Virtual Agent Live Chat (Advanced Work Assignment) 4. Agent Workspace 5. Upgrade/Clone/Deployment 6. Backend/Frontend Developments 7. Reporting and Dashboard 8. Translations (UI and Data) 9. Automated Test Framework 10. HR Lifecycle Events Mandatory Skills : Snow assist, ITSM, Creator/Creator Workflows, Configuration, troubleshooting, and production enablement " 6 years of hands-on experience in ServiceNow development, configuration, and administration. " Strong expertise in ServiceNow platform capabilities, best practices, and enterprise implementations. " Experience implementing and configuring Now Assist (GenAI) features to enhance agent productivity and service operations. " Good understanding of ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. " Hands-on experience with Creator Workflows/App Engine, Flow Designer, and workflow automation. " Ability to configure, customize, and troubleshoot ServiceNow applications, forms, catalogs, and integrations. " Strong scripting knowledge using JavaScript, Business Rules, Script Includes, Client Scripts, and UI Policies. " Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub. " Skilled in resolving production issues, conducting root cause analysis, and driving platform stability. " Collaborate with business stakeholders to gather requirements and deliver scalable ServiceNow solutions. " Support platform upgrades, enhancements, and ongoing optimization activities. " Ensure adherence to ServiceNow development standards, governance, and security best practices. " Excellent analytical, communication, and stakeholder management skills. " ServiceNow certifications (CSA, CAD, CIS-ITSM) are preferred. " Ability to work independently and lead configuration/development activities across multiple projects. Skills: Strong ServiceNow platform expertise Experience with Now Assist ITSM Creator/Creator Workflows Configuration, troubleshooting, and production enablemen Key Responsibilities Skills: Strong ServiceNow platform expertise Experience with Now Assist ITSM Creator/Creator Workflows Configuration, troubleshooting, and production enablement For more information and other jobs available please contact our recruitment team at . To view all the jobs available in the USA and Asia please visit our website at .
11/06/2026
Full time
Job Description Job Description Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you. Position Summary: We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD). In this role, you will partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform. You ll serve as the bridge between HR functional teams and technical developers, ensuring solutions are aligned with HR best practices, compliance requirements, and user experience expectations. Key Responsibilities: " Lead client workshops to gather HR requirements, pain points, and objectives. " Analyze current-state HR processes (e.g., onboarding, offboarding, leave, employee relations, HR case management) and define future-state solutions using ServiceNow HRSD. " Design and document business process flows, service catalogs, knowledge articles, and case templates. " Map business requirements to HRSD capabilities including: o Case and Knowledge Management o Employee Service Center o Lifecycle Events o Document Management o Universal Request o Employee Journey Management (if applicable) " Collaborate with ServiceNow developers to translate functional requirements into user stories and test cases. " Guide configuration decisions (e.g., topic/category design, lifecycle events, COEs). " Support user acceptance testing (UAT) and change management for HR users. " Provide thought leadership on HR shared services, employee experience, and digital HR transformation. " Stay up to date on HR compliance standards (e.g., HIPAA, GDPR) and how they affect solution design. " Drive platform adoption through stakeholder education, enablement, and process documentation. Required Qualifications: " Bachelor s degree in human resources, Business, Information Systems, or related field. " 8-10 years of HR experience, with strong knowledge of HR service delivery models. " 4 years of experience implementing or working with ServiceNow HRSD. " Strong understanding of: o HR Case Management o HR Knowledge Management o Lifecycle Events o HR data privacy and compliance " Proven experience in HR process design, optimization, and change enablement. " Excellent communication, facilitation, and stakeholder engagement skills. " Ability to translate business needs into structured user stories or functional specifications. Preferred Qualifications: " Must have CSA and CAD certifications with ITSM. " Certification on ServiceNow HRSD Implementation Specialist. " CTA or CMA certifications are good to have " Experience working in a consulting or HR transformation environment. " Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches. " Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors, UKG, Oracle & Payroll systems ). " Exposure to global HR operations and multilingual/multi-region HR service delivery. Please find the important areas which need to be covered: 1. Case Management (COE, COE Security Policies, HR Criteria, HR Service, Assignment and Matching Rule, and all other features) 2. Knowledge Management 3. Virtual Agent Live Chat (Advanced Work Assignment) 4. Agent Workspace 5. Upgrade/Clone/Deployment 6. Backend/Frontend Developments 7. Reporting and Dashboard 8. Translations (UI and Data) 9. Automated Test Framework 10. HR Lifecycle Events Mandatory Skills : Snow assist, ITSM, Creator/Creator Workflows, Configuration, troubleshooting, and production enablement " 6 years of hands-on experience in ServiceNow development, configuration, and administration. " Strong expertise in ServiceNow platform capabilities, best practices, and enterprise implementations. " Experience implementing and configuring Now Assist (GenAI) features to enhance agent productivity and service operations. " Good understanding of ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. " Hands-on experience with Creator Workflows/App Engine, Flow Designer, and workflow automation. " Ability to configure, customize, and troubleshoot ServiceNow applications, forms, catalogs, and integrations. " Strong scripting knowledge using JavaScript, Business Rules, Script Includes, Client Scripts, and UI Policies. " Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub. " Skilled in resolving production issues, conducting root cause analysis, and driving platform stability. " Collaborate with business stakeholders to gather requirements and deliver scalable ServiceNow solutions. " Support platform upgrades, enhancements, and ongoing optimization activities. " Ensure adherence to ServiceNow development standards, governance, and security best practices. " Excellent analytical, communication, and stakeholder management skills. " ServiceNow certifications (CSA, CAD, CIS-ITSM) are preferred. " Ability to work independently and lead configuration/development activities across multiple projects. Skills: Strong ServiceNow platform expertise Experience with Now Assist ITSM Creator/Creator Workflows Configuration, troubleshooting, and production enablemen Key Responsibilities Skills: Strong ServiceNow platform expertise Experience with Now Assist ITSM Creator/Creator Workflows Configuration, troubleshooting, and production enablement For more information and other jobs available please contact our recruitment team at . To view all the jobs available in the USA and Asia please visit our website at .
ServiceNow Workflow Manager
Geospatial And Cloud Analytics Inc Virginia Beach, Virginia
Job Description Job Description We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia. Key Responsibilities Technical Leadership Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules Lead complex ServiceNow projects including upgrades, integrations, and custom application development Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks Review and approve technical designs, workflows, and customizations Stay current with ServiceNow platform updates, new features, and emerging capabilities. People Management Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts Conduct performance reviews, set goals, and create individual development plans Foster a collaborative, innovative team culture focused on continuous learning Provide coaching and technical guidance to team members at various skill levels Manage resource allocation and workload distribution across the team Operational Excellence Ensure SLA compliance and maintain high service quality standards Lead incident response and problem resolution for platform issues Manage vendor relationships and coordinate with ServiceNow support when needed Develop and maintain team documentation, procedures, and knowledge base Strategic Planning Lead the ServiceNow roadmap planning and technology strategy Develop and maintain analytics frameworks to measure team performance and platform effectiveness Create executive-level dashboards and reports to demonstrate business value and ROI Identify opportunities for process improvement and automation using data-driven insights Support business stakeholders in defining requirements and solution approaches Qualifications High School with 9+ years (or commensurate experience) Required Skills and Experience Clearance: TS/SCI DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND) Experience with ServiceNow Knowledge of core ServiceNow modules IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog Configuration Management Database (CMDB)- CI relationships, data Integrity Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence Customer Service Management (CSM) Security Incident Response (SIR) ServiceNow App Engine and Platform capabilities CMDB Management - Expertise in: CMDB design, implementation, and ongoing governance Configuration Item (CI) identification, classification, and relationship mapping CMDB data quality management and health scoring Integration with discovery tools and automated population strategies CMDB analytics and reporting for IT asset visibility Compliance with ITIL configuration management processes Analytics & Reporting - Proficiency in: ServiceNow Performance Analytics implementation and configuration Dashboard creation and data visualization guidelines Benchmark development and metrics strategy aligned with business objectives Advanced reporting using Report Builder and scheduled reporting Data analysis and trend identification for operational insights Integration with external BI tools and data warehouses Development Skills - Proficiency in: JavaScript, Glide APIs, and ServiceNow scripting ServiceNow Flow Designer and Workflow REST/SOAP web services and integrations HTML, CSS, and UI customization Database concepts and ServiceNow data modeling A deep understanding of Secure Development Life Cycle (SDLC) Preferred Skills and Experience Certifications ServiceNow Certified System Administrator (CSA) ITIL Foundations Experience with DOD Networks (NIPR, SIPR, JWICS)
11/06/2026
Full time
Job Description Job Description We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia. Key Responsibilities Technical Leadership Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules Lead complex ServiceNow projects including upgrades, integrations, and custom application development Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks Review and approve technical designs, workflows, and customizations Stay current with ServiceNow platform updates, new features, and emerging capabilities. People Management Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts Conduct performance reviews, set goals, and create individual development plans Foster a collaborative, innovative team culture focused on continuous learning Provide coaching and technical guidance to team members at various skill levels Manage resource allocation and workload distribution across the team Operational Excellence Ensure SLA compliance and maintain high service quality standards Lead incident response and problem resolution for platform issues Manage vendor relationships and coordinate with ServiceNow support when needed Develop and maintain team documentation, procedures, and knowledge base Strategic Planning Lead the ServiceNow roadmap planning and technology strategy Develop and maintain analytics frameworks to measure team performance and platform effectiveness Create executive-level dashboards and reports to demonstrate business value and ROI Identify opportunities for process improvement and automation using data-driven insights Support business stakeholders in defining requirements and solution approaches Qualifications High School with 9+ years (or commensurate experience) Required Skills and Experience Clearance: TS/SCI DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND) Experience with ServiceNow Knowledge of core ServiceNow modules IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog Configuration Management Database (CMDB)- CI relationships, data Integrity Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence Customer Service Management (CSM) Security Incident Response (SIR) ServiceNow App Engine and Platform capabilities CMDB Management - Expertise in: CMDB design, implementation, and ongoing governance Configuration Item (CI) identification, classification, and relationship mapping CMDB data quality management and health scoring Integration with discovery tools and automated population strategies CMDB analytics and reporting for IT asset visibility Compliance with ITIL configuration management processes Analytics & Reporting - Proficiency in: ServiceNow Performance Analytics implementation and configuration Dashboard creation and data visualization guidelines Benchmark development and metrics strategy aligned with business objectives Advanced reporting using Report Builder and scheduled reporting Data analysis and trend identification for operational insights Integration with external BI tools and data warehouses Development Skills - Proficiency in: JavaScript, Glide APIs, and ServiceNow scripting ServiceNow Flow Designer and Workflow REST/SOAP web services and integrations HTML, CSS, and UI customization Database concepts and ServiceNow data modeling A deep understanding of Secure Development Life Cycle (SDLC) Preferred Skills and Experience Certifications ServiceNow Certified System Administrator (CSA) ITIL Foundations Experience with DOD Networks (NIPR, SIPR, JWICS)
Application Security Engineer
Sonar Bellville, Texas
Job Description Job Description Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Goldman Sachs, AstraZeneca, and Ford Motor Company.count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like: SonarQube: The world's leading AI code review and verification platform. SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair. SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective. Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE: Committed to our customers and community. Obsessed with quality. Deliberate in our decisions. Effective as one team. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you're hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you. Position description The primary goal of the Information Security team is to earn deep trust with our rapidly growing customer base by relentlessly safeguarding Sonar products and the supporting cloud platforms, while consistently demonstrating that Sonar meets demanding, industry leading security standards. You will champion security by design, partnering with product, platform, and infrastructure engineering teams so that our products and cloud platforms are imagined, built, and operated to Sonar's high security bar. What you will do Shape secure products and cloud architecture Partner with product and engineering teams from the earliest design stages to build secure, resilient solutions by design. Review product architectures and AWS environments, ensuring security requirements meaningfully inform technical decisions and final designs. Lead security assurance and improvement Deliver high-impact initiatives from the strategic security plan, from evaluating new approaches to deploying modern security tools and capabilities across the organization. Plan and manage independent security assessments, penetration tests, and red-team exercises; translate findings into practical improvements and customer-facing trust artifacts. Investigate complex product and internal security findings, identify root causes, and help teams implement durable remediation. Strengthen customer trust and incident readiness Lead the investigation and resolution of customer security concerns with rigor and empathy, using each engagement to reinforce confidence in our security program. Serve as a security subject-matter expert during incidents, helping teams understand, contain, and learn from emerging threats. Occasional on-call participation may be required. Anticipate threats and scale the security program Monitor and interpret threat intelligence, turning changes in the threat landscape into prioritized risks and actionable recommendations. Continuously improve and automate security processes, increasing the quality, speed, and visibility of information that informs the security strategy. Experience and qualifications Secure product and cloud architecture Extensive experience with application and cloud architectures, predominantly AWS, and a strong interest in how modern cloud patterns can strengthen or weaken security. Extensive experience conducting application security assessments, including code review and evaluation of authentication and authorization designs. Experience assessing and securing AI and agentic AI capabilities, with the curiosity to experiment, learn, and help define emerging best practices. Experience applying threat-modeling approaches, such as STRIDE, to improve design discussions and identify risks early. Security assurance and remediation Experience with penetration testing, red-team engagements, and bug-bounty programs, with an attacker mindset focused on protecting what matters most. Experience investigating and managing vulnerabilities, from triage and prioritization through to remediation and organizational learning. Threat awareness and security automation Practical experience using AI to automate repeatable security work, along with enthusiasm for building small tools and experiments that make security teams faster and more effective. Familiarity with Azure, GCP, and Google Workspace is a plus, as is the appetite to learn new platforms and ecosystems as Sonar evolves. Additional comments This role is based in Austin, TX. We are unable to consider candidates unwilling to be in Austin, but we are willing to relocate the right candidate. Benefits Flexible comprehensive employee benefit package. We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays. We offer an exciting 401(k) plan that has a 4% match. Generous discretionary Company Growth Bonus, paid annually. Fully paid parking in the heart of downtown Austin, Texas. Global workforce with employees in 20+ countries representing 35+ unique nationalities. We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company. Monthly catered events, and team events. We value diversity, equity, and inclusion At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need any accommodation, please reach out to us at . All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. Applications that are submitted through agencies or third party recruiters will not be considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
11/06/2026
Full time
Job Description Job Description Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable. Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code. We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Goldman Sachs, AstraZeneca, and Ford Motor Company.count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like: SonarQube: The world's leading AI code review and verification platform. SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair. SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective. Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE: Committed to our customers and community. Obsessed with quality. Deliberate in our decisions. Effective as one team. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you're hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you. Position description The primary goal of the Information Security team is to earn deep trust with our rapidly growing customer base by relentlessly safeguarding Sonar products and the supporting cloud platforms, while consistently demonstrating that Sonar meets demanding, industry leading security standards. You will champion security by design, partnering with product, platform, and infrastructure engineering teams so that our products and cloud platforms are imagined, built, and operated to Sonar's high security bar. What you will do Shape secure products and cloud architecture Partner with product and engineering teams from the earliest design stages to build secure, resilient solutions by design. Review product architectures and AWS environments, ensuring security requirements meaningfully inform technical decisions and final designs. Lead security assurance and improvement Deliver high-impact initiatives from the strategic security plan, from evaluating new approaches to deploying modern security tools and capabilities across the organization. Plan and manage independent security assessments, penetration tests, and red-team exercises; translate findings into practical improvements and customer-facing trust artifacts. Investigate complex product and internal security findings, identify root causes, and help teams implement durable remediation. Strengthen customer trust and incident readiness Lead the investigation and resolution of customer security concerns with rigor and empathy, using each engagement to reinforce confidence in our security program. Serve as a security subject-matter expert during incidents, helping teams understand, contain, and learn from emerging threats. Occasional on-call participation may be required. Anticipate threats and scale the security program Monitor and interpret threat intelligence, turning changes in the threat landscape into prioritized risks and actionable recommendations. Continuously improve and automate security processes, increasing the quality, speed, and visibility of information that informs the security strategy. Experience and qualifications Secure product and cloud architecture Extensive experience with application and cloud architectures, predominantly AWS, and a strong interest in how modern cloud patterns can strengthen or weaken security. Extensive experience conducting application security assessments, including code review and evaluation of authentication and authorization designs. Experience assessing and securing AI and agentic AI capabilities, with the curiosity to experiment, learn, and help define emerging best practices. Experience applying threat-modeling approaches, such as STRIDE, to improve design discussions and identify risks early. Security assurance and remediation Experience with penetration testing, red-team engagements, and bug-bounty programs, with an attacker mindset focused on protecting what matters most. Experience investigating and managing vulnerabilities, from triage and prioritization through to remediation and organizational learning. Threat awareness and security automation Practical experience using AI to automate repeatable security work, along with enthusiasm for building small tools and experiments that make security teams faster and more effective. Familiarity with Azure, GCP, and Google Workspace is a plus, as is the appetite to learn new platforms and ecosystems as Sonar evolves. Additional comments This role is based in Austin, TX. We are unable to consider candidates unwilling to be in Austin, but we are willing to relocate the right candidate. Benefits Flexible comprehensive employee benefit package. We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays. We offer an exciting 401(k) plan that has a 4% match. Generous discretionary Company Growth Bonus, paid annually. Fully paid parking in the heart of downtown Austin, Texas. Global workforce with employees in 20+ countries representing 35+ unique nationalities. We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company. Monthly catered events, and team events. We value diversity, equity, and inclusion At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need any accommodation, please reach out to us at . All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. Applications that are submitted through agencies or third party recruiters will not be considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Website Conversion Manager
Sonar Bellville, Texas
Job Description Job Description Who is Sonar? Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development. Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we're enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence. Position description Sonar's website is becoming a bigger driver of pipeline as our Web team scales, and we need someone focused full-time on turning traffic into qualified demand. As Website Conversion & Optimization Manager, you own the site's CRO and testing program end to end: hypotheses, test design, QA, launch, and analysis, plus the broader analytics and organic and content signals that feed it, working directly with our VP, Digital & Web. This is a hands-on role: with no dedicated testing team under you, you'll run experiments yourself as often as you'll direct them, partnering with our SEO Strategist, Lead Web Producer, and engineering team to keep every page fast, findable, and built to convert, and directing outside optimization and testing agency partners rather than building or managing an internal team. What you will do Own conversion rate optimization across landing pages, calls-to-action, form flows, and on-site conversational engagement (Qualified), from hypothesis through shipped change. Own the CRO and testing program end to end: write hypotheses, design and configure A/B and multivariate tests, QA them before launch, monitor them live, and analyze results, partnering with the Lead Web Producer on production support and with Engineering on technical implementation. Connect individual tests into a cohesive test-and-learn roadmap, sequencing experiments so each one builds on prior results instead of running in isolation. Own web analytics (GA4 and Mixpanel) and marketing conversion signals, including tracking, attribution, and form and CTA performance, turning data into a prioritized optimization roadmap. Bring working SEO knowledge to the optimization program, coordinating with the SEO Strategist so technical SEO and conversion work are aligned rather than working at cross purposes on the same pages. Brief, direct, and review the output of outside optimization and testing agency partners, holding contracted resources accountable to scope, quality, and deadlines. Drive organic initiatives, including PR, earned media, backlinks, infographics, and influencer organic, in partnership with Corporate Marketing. Coordinate short-form organic content, such as social posts and short video, with the Social Media team. Report on experiment results and conversion performance, and communicate the rationale behind test prioritization and roadmap tradeoffs, to the VP, Digital & Web and cross-functional stakeholders in clear, decision-ready terms. Experience and qualifications The ideal candidate will: Have 4+ years of experience in conversion rate optimization, growth marketing, or web optimization, ideally at a B2B SaaS company. Have hands-on experience owning A/B and multivariate tests end to end, from hypothesis and test build through QA, launch monitoring, statistical analysis, and rollout, not just designing or interpreting tests someone else runs. Be comfortable operating without a dedicated testing team or engineering support on standby, running and troubleshooting experiments directly when needed. Have experience building a sequenced test-and-learn roadmap rather than running one-off tests, and explaining the reasoning behind prioritization to leadership. Be fluent in GA4 and Mixpanel and comfortable turning data into a prioritized test roadmap. Have working SEO experience, whether technical SEO, on-page optimization, or content SEO, sufficient to keep conversion work aligned with search performance. Have experience briefing and managing outside agencies or vendors, holding contracted partners accountable to output and deadlines, rather than managing a direct team. Be comfortable partnering with engineering to scope and prioritize the technical implementation of tests and fixes. Be a clear communicator who can translate testing results and data into decisions for cross-functional stakeholders. Nice to have: experience with CMS platforms, tag management, conversational marketing platforms (e.g., Qualified), and B2B or developer-audience websites. In-office culture We're intentional about this. We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having. Candidates need to be genuinely based in the location the role is posted - if that's not where you are today, we're happy to support relocation for the right person. We value diversity, equity, and inclusion At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need any accommodation, please reach out to us at . All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. Applications that are submitted through agencies or third party recruiters will not be considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
11/06/2026
Full time
Job Description Job Description Who is Sonar? Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development. Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we're enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence. Position description Sonar's website is becoming a bigger driver of pipeline as our Web team scales, and we need someone focused full-time on turning traffic into qualified demand. As Website Conversion & Optimization Manager, you own the site's CRO and testing program end to end: hypotheses, test design, QA, launch, and analysis, plus the broader analytics and organic and content signals that feed it, working directly with our VP, Digital & Web. This is a hands-on role: with no dedicated testing team under you, you'll run experiments yourself as often as you'll direct them, partnering with our SEO Strategist, Lead Web Producer, and engineering team to keep every page fast, findable, and built to convert, and directing outside optimization and testing agency partners rather than building or managing an internal team. What you will do Own conversion rate optimization across landing pages, calls-to-action, form flows, and on-site conversational engagement (Qualified), from hypothesis through shipped change. Own the CRO and testing program end to end: write hypotheses, design and configure A/B and multivariate tests, QA them before launch, monitor them live, and analyze results, partnering with the Lead Web Producer on production support and with Engineering on technical implementation. Connect individual tests into a cohesive test-and-learn roadmap, sequencing experiments so each one builds on prior results instead of running in isolation. Own web analytics (GA4 and Mixpanel) and marketing conversion signals, including tracking, attribution, and form and CTA performance, turning data into a prioritized optimization roadmap. Bring working SEO knowledge to the optimization program, coordinating with the SEO Strategist so technical SEO and conversion work are aligned rather than working at cross purposes on the same pages. Brief, direct, and review the output of outside optimization and testing agency partners, holding contracted resources accountable to scope, quality, and deadlines. Drive organic initiatives, including PR, earned media, backlinks, infographics, and influencer organic, in partnership with Corporate Marketing. Coordinate short-form organic content, such as social posts and short video, with the Social Media team. Report on experiment results and conversion performance, and communicate the rationale behind test prioritization and roadmap tradeoffs, to the VP, Digital & Web and cross-functional stakeholders in clear, decision-ready terms. Experience and qualifications The ideal candidate will: Have 4+ years of experience in conversion rate optimization, growth marketing, or web optimization, ideally at a B2B SaaS company. Have hands-on experience owning A/B and multivariate tests end to end, from hypothesis and test build through QA, launch monitoring, statistical analysis, and rollout, not just designing or interpreting tests someone else runs. Be comfortable operating without a dedicated testing team or engineering support on standby, running and troubleshooting experiments directly when needed. Have experience building a sequenced test-and-learn roadmap rather than running one-off tests, and explaining the reasoning behind prioritization to leadership. Be fluent in GA4 and Mixpanel and comfortable turning data into a prioritized test roadmap. Have working SEO experience, whether technical SEO, on-page optimization, or content SEO, sufficient to keep conversion work aligned with search performance. Have experience briefing and managing outside agencies or vendors, holding contracted partners accountable to output and deadlines, rather than managing a direct team. Be comfortable partnering with engineering to scope and prioritize the technical implementation of tests and fixes. Be a clear communicator who can translate testing results and data into decisions for cross-functional stakeholders. Nice to have: experience with CMS platforms, tag management, conversational marketing platforms (e.g., Qualified), and B2B or developer-audience websites. In-office culture We're intentional about this. We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having. Candidates need to be genuinely based in the location the role is posted - if that's not where you are today, we're happy to support relocation for the right person. We value diversity, equity, and inclusion At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need any accommodation, please reach out to us at . All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. Applications that are submitted through agencies or third party recruiters will not be considered. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Senior Functional and Automated Tester
PlanIT Group Reston, Virginia
Job Description Job Description Senior Functional and Automated Tester - Minimum of 13 years of experience (Location is Remote): Description: The Senior Functional and Automated Tester plans, designs, and executes functional and automated testing for modern applications, with a focus on quality, security, performance, and operational readiness. This role works closely with product, development, DevSecOps, and stakeholders to ensure solutions meet business requirements and are released with confidence. The tester leads test strategy and automation approaches, drives defect prevention through early engagement, and helps establish consistent testing standards across teams and projects. Key Responsibilities Lead or contribute to project planning by identifying testing scope, risks, environment needs, test data requirements, and tooling to support delivery timelines. Translate business and technical requirements into test strategies, test plans, and detailed test cases, covering functional, integration, regression, performance, and security-related validation. Design and build automated tests (unit, API, integration, and user interface) using a disciplined approach that supports repeatable and reliable execution within a continuous integration/continuous delivery (CI/CD) pipeline. Perform hands-on functional testing of workflows, edge cases, data validations, and error handling; verify that solutions meet user and operational expectations. Validate event/message-based services and distributed workflows, including systems that use message queues such as Apache Kafka, ensuring correct processing, resiliency, and traceability. Test and validate API-centric and cloud-friendly designs (microservices, serverless applications), including backward compatibility, contract expectations, and integration with internal and external partners. Partner with DevSecOps and engineering teams to ensure consistent application of development standards, procedures, and processes, including secure development expectations. Support system compatibility and environment readiness by coordinating with technical teams on test environments, deployments, configuration changes, and release readiness. Apply data security procedures in testing activities; identify potential data security risks and ensure defects and risks are documented, escalated, and tracked through resolution. Produce and maintain clear testing documentation (test evidence, defect reports, dashboards, charts/diagrams, and runbooks as needed) suitable for leadership and audit reviews. Drive defect triage and root-cause analysis with developers and stakeholders; verify fixes and help implement preventative quality controls. Promote strong operational practices including observability validation (logging, metrics, tracing), performance baselines, and readiness checks. Use AI-assisted development and testing workflows (where approved) to accelerate test creation, analysis, and triage while maintaining quality and security expectations. Perform other job-related duties assigned to support delivery and operational goals. Required Skills Strong experience leading and executing functional testing and test automation across the software development lifecycle. Proven ability to define and implement an effective test strategy for distributed/cloud applications, including regression planning and release readiness. Experience with automated testing tools for unit, API, and user interface testing; familiarity with test-driven development (TDD) concepts and automation-first approaches. Experience working in CI/CD pipeline environments using source code management and build/deployment tooling (for example: GitLab, Jenkins) within a DevSecOps/SecDevOps culture. Working knowledge of secure coding and secure engineering expectations, including risk identification and validation of security controls. Experience validating message/event-driven systems, including Kafka-based workflows and asynchronous processing behaviors. Experience testing API-centric architectures such as microservices and serverless applications, including contract validation and integration testing. Cloud and data pipeline familiarity, including one or more of the following: Dataflow, Pub/Sub, Redis. Strong troubleshooting skills, including analyzing logs/metrics/traces, isolating failures across components, and supporting defect triage. Solid technical fluency in one or more languages used for test automation and validation, such as Java, Python, SQL, and/or JavaScript (and familiarity with modern web stacks such as React is a plus). Knowledge of performance and reliability concepts, including performance tuning, multi-threading awareness, and validation of high observability principles. Strong communication and stakeholder management skills, including the ability to explain quality risks and recommendations clearly to technical and non-technical audiences. Preferred Qualifications Experience working in Agile delivery teams and applying Software Development Life Cycle (SDLC) practices. Familiarity with change/configuration management and lifecycle tooling (for example: VersionOne, ServiceNow) and Application Lifecycle Management (ALM) practices. Hands-on experience with containerization and orchestration (for example: Docker, Kubernetes), including security and environment considerations. Experience with Kubernetes security practices and testing in containerized production-like environments. Familiarity with AI-assisted development/testing tools such as OpenCode, Claude Code, and Gemini Vertex AI to improve efficiency in test creation and analysis (within approved governance). Experience producing test evidence and documentation suitable for audit or compliance reviews. Additional Required Skills/Experience • A minimum of Thirteen (13) years experience in software development, software quality assurance/control, and/or related field; • A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred; • Able to perform all functional duties independently on high-visibility programs, or mission critical aspects of a given program; • Able to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job; • Experience training/mentoring less experienced personnel; • Extensive knowledge of and experience with formal software testing for complex software applications; • Extensive experience testing software applications, identifying/documenting defects, and working with developers and end users to resolve defects; • Extensive experience with multiple defect tracking tools (e.g. Rational, Mercury); • Extensive experience authoring software-quality-related documentation such as requirements specifications, test plans, test cases, test scripts and test reports; • Able to obtain Postal clearance; • Excellent communication skills. Additional Provisions: • Pass both a client mandated clearance process to include drug screening, criminal history check and credit check. • Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process. • If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance. • All candidates must be a US Citizen, or have permanent residence status (Green Card). • Candidate must have lived in the US for the past 5 years. • Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.) • All overtime must be pre-approved in writing by the client manager or his/her designated representative. • Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time. • The enforced dress code is business casual, i.e. collared shirt with slacks for men, no skirts above the knee for women. Place and Period of Performance • Hours of support: o The standard work week for contract staff will be 5 days a week and 8 hours per day preferable Monday through Friday. o Contract staff may be required to travel to support business efforts.
11/06/2026
Full time
Job Description Job Description Senior Functional and Automated Tester - Minimum of 13 years of experience (Location is Remote): Description: The Senior Functional and Automated Tester plans, designs, and executes functional and automated testing for modern applications, with a focus on quality, security, performance, and operational readiness. This role works closely with product, development, DevSecOps, and stakeholders to ensure solutions meet business requirements and are released with confidence. The tester leads test strategy and automation approaches, drives defect prevention through early engagement, and helps establish consistent testing standards across teams and projects. Key Responsibilities Lead or contribute to project planning by identifying testing scope, risks, environment needs, test data requirements, and tooling to support delivery timelines. Translate business and technical requirements into test strategies, test plans, and detailed test cases, covering functional, integration, regression, performance, and security-related validation. Design and build automated tests (unit, API, integration, and user interface) using a disciplined approach that supports repeatable and reliable execution within a continuous integration/continuous delivery (CI/CD) pipeline. Perform hands-on functional testing of workflows, edge cases, data validations, and error handling; verify that solutions meet user and operational expectations. Validate event/message-based services and distributed workflows, including systems that use message queues such as Apache Kafka, ensuring correct processing, resiliency, and traceability. Test and validate API-centric and cloud-friendly designs (microservices, serverless applications), including backward compatibility, contract expectations, and integration with internal and external partners. Partner with DevSecOps and engineering teams to ensure consistent application of development standards, procedures, and processes, including secure development expectations. Support system compatibility and environment readiness by coordinating with technical teams on test environments, deployments, configuration changes, and release readiness. Apply data security procedures in testing activities; identify potential data security risks and ensure defects and risks are documented, escalated, and tracked through resolution. Produce and maintain clear testing documentation (test evidence, defect reports, dashboards, charts/diagrams, and runbooks as needed) suitable for leadership and audit reviews. Drive defect triage and root-cause analysis with developers and stakeholders; verify fixes and help implement preventative quality controls. Promote strong operational practices including observability validation (logging, metrics, tracing), performance baselines, and readiness checks. Use AI-assisted development and testing workflows (where approved) to accelerate test creation, analysis, and triage while maintaining quality and security expectations. Perform other job-related duties assigned to support delivery and operational goals. Required Skills Strong experience leading and executing functional testing and test automation across the software development lifecycle. Proven ability to define and implement an effective test strategy for distributed/cloud applications, including regression planning and release readiness. Experience with automated testing tools for unit, API, and user interface testing; familiarity with test-driven development (TDD) concepts and automation-first approaches. Experience working in CI/CD pipeline environments using source code management and build/deployment tooling (for example: GitLab, Jenkins) within a DevSecOps/SecDevOps culture. Working knowledge of secure coding and secure engineering expectations, including risk identification and validation of security controls. Experience validating message/event-driven systems, including Kafka-based workflows and asynchronous processing behaviors. Experience testing API-centric architectures such as microservices and serverless applications, including contract validation and integration testing. Cloud and data pipeline familiarity, including one or more of the following: Dataflow, Pub/Sub, Redis. Strong troubleshooting skills, including analyzing logs/metrics/traces, isolating failures across components, and supporting defect triage. Solid technical fluency in one or more languages used for test automation and validation, such as Java, Python, SQL, and/or JavaScript (and familiarity with modern web stacks such as React is a plus). Knowledge of performance and reliability concepts, including performance tuning, multi-threading awareness, and validation of high observability principles. Strong communication and stakeholder management skills, including the ability to explain quality risks and recommendations clearly to technical and non-technical audiences. Preferred Qualifications Experience working in Agile delivery teams and applying Software Development Life Cycle (SDLC) practices. Familiarity with change/configuration management and lifecycle tooling (for example: VersionOne, ServiceNow) and Application Lifecycle Management (ALM) practices. Hands-on experience with containerization and orchestration (for example: Docker, Kubernetes), including security and environment considerations. Experience with Kubernetes security practices and testing in containerized production-like environments. Familiarity with AI-assisted development/testing tools such as OpenCode, Claude Code, and Gemini Vertex AI to improve efficiency in test creation and analysis (within approved governance). Experience producing test evidence and documentation suitable for audit or compliance reviews. Additional Required Skills/Experience • A minimum of Thirteen (13) years experience in software development, software quality assurance/control, and/or related field; • A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred; • Able to perform all functional duties independently on high-visibility programs, or mission critical aspects of a given program; • Able to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job; • Experience training/mentoring less experienced personnel; • Extensive knowledge of and experience with formal software testing for complex software applications; • Extensive experience testing software applications, identifying/documenting defects, and working with developers and end users to resolve defects; • Extensive experience with multiple defect tracking tools (e.g. Rational, Mercury); • Extensive experience authoring software-quality-related documentation such as requirements specifications, test plans, test cases, test scripts and test reports; • Able to obtain Postal clearance; • Excellent communication skills. Additional Provisions: • Pass both a client mandated clearance process to include drug screening, criminal history check and credit check. • Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process. • If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance. • All candidates must be a US Citizen, or have permanent residence status (Green Card). • Candidate must have lived in the US for the past 5 years. • Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.) • All overtime must be pre-approved in writing by the client manager or his/her designated representative. • Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time. • The enforced dress code is business casual, i.e. collared shirt with slacks for men, no skirts above the knee for women. Place and Period of Performance • Hours of support: o The standard work week for contract staff will be 5 days a week and 8 hours per day preferable Monday through Friday. o Contract staff may be required to travel to support business efforts.
ServiceNow Project Manager
Eliassen Group Bristol, Connecticut
Job Description Job Description Description: On-site in either Bristol, CT or Orlando, FL Our client seeks an experienced ServiceNow Project Manager to lead a large-scale ServiceNow implementation and transformation program for a major enterprise organization. The Project Manager will drive project execution, manage cross-functional teams, coordinate with business and technical stakeholders, and ensure successful delivery of ServiceNow capabilities across multiple business units. The ideal candidate brings a background managing ServiceNow implementations, enterprise software projects, and Agile delivery teams while maintaining accountability for scope, budget, schedule, risks, and stakeholder communication. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $72.00 to $76.00/hr. w2 JN -70 Responsibilities: Lead end-to-end delivery of the ServiceNow implementation program, from planning through deployment and stabilization. Develop and manage project plans, timelines, milestones, budgets, and resource forecasts. Coordinate activities across business stakeholders, ServiceNow developers, architects, administrators, vendors, and executive leadership. Facilitate project governance meetings, steering committee reviews, and executive status updates. Manage project scope, risks, issues, dependencies, and change requests. Ensure successful deployment of ServiceNow modules including ITSM, ITOM, ITAM, CMDB, HRSD, and Service Catalog. Partner with business stakeholders to align project objectives with business priorities. Support Agile ceremonies, sprint planning, backlog prioritization, and release management activities. Monitor project health through KPIs, dashboards, and status reporting. Drive organizational change management, user adoption, and communication strategies. Ensure adherence to project management best practices and organizational governance standards. Experience Requirements: 7+ years of project management experience leading enterprise technology initiatives. 3+ years managing ServiceNow implementation or enhancement projects. Proven experience managing multiple workstreams, vendors, and cross-functional teams. Strong understanding of ServiceNow platform capabilities and implementation methodologies. Experience managing budgets, schedules, resource planning, and project financials. Strong stakeholder management and executive communication skills. Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments. Proficiency with project management tools such as Jira, Azure DevOps, Microsoft Project, or Smartsheet. Ability and willingness to work onsite in Orlando, FL four (4) days per week. Preferred: PMP, CSM, PMI-ACP, SAFe, ServiceNow CSA or Implementation certifications. Preferred: Experience leading ITSM, ITOM, ITAM, CMDB, or HRSD deployments and supporting enterprise-wide implementations with 5,000+ users. Preferred: Experience within media, entertainment, hospitality, tourism, or theme park environments. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
11/05/2026
Full time
Job Description Job Description Description: On-site in either Bristol, CT or Orlando, FL Our client seeks an experienced ServiceNow Project Manager to lead a large-scale ServiceNow implementation and transformation program for a major enterprise organization. The Project Manager will drive project execution, manage cross-functional teams, coordinate with business and technical stakeholders, and ensure successful delivery of ServiceNow capabilities across multiple business units. The ideal candidate brings a background managing ServiceNow implementations, enterprise software projects, and Agile delivery teams while maintaining accountability for scope, budget, schedule, risks, and stakeholder communication. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $72.00 to $76.00/hr. w2 JN -70 Responsibilities: Lead end-to-end delivery of the ServiceNow implementation program, from planning through deployment and stabilization. Develop and manage project plans, timelines, milestones, budgets, and resource forecasts. Coordinate activities across business stakeholders, ServiceNow developers, architects, administrators, vendors, and executive leadership. Facilitate project governance meetings, steering committee reviews, and executive status updates. Manage project scope, risks, issues, dependencies, and change requests. Ensure successful deployment of ServiceNow modules including ITSM, ITOM, ITAM, CMDB, HRSD, and Service Catalog. Partner with business stakeholders to align project objectives with business priorities. Support Agile ceremonies, sprint planning, backlog prioritization, and release management activities. Monitor project health through KPIs, dashboards, and status reporting. Drive organizational change management, user adoption, and communication strategies. Ensure adherence to project management best practices and organizational governance standards. Experience Requirements: 7+ years of project management experience leading enterprise technology initiatives. 3+ years managing ServiceNow implementation or enhancement projects. Proven experience managing multiple workstreams, vendors, and cross-functional teams. Strong understanding of ServiceNow platform capabilities and implementation methodologies. Experience managing budgets, schedules, resource planning, and project financials. Strong stakeholder management and executive communication skills. Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments. Proficiency with project management tools such as Jira, Azure DevOps, Microsoft Project, or Smartsheet. Ability and willingness to work onsite in Orlando, FL four (4) days per week. Preferred: PMP, CSM, PMI-ACP, SAFe, ServiceNow CSA or Implementation certifications. Preferred: Experience leading ITSM, ITOM, ITAM, CMDB, or HRSD deployments and supporting enterprise-wide implementations with 5,000+ users. Preferred: Experience within media, entertainment, hospitality, tourism, or theme park environments. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
ServiceNow Architect
Macpower Digital Assets Edge Private Limited Chandler, Arizona
Job Description Job Description Key Responsibilities: Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications. Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations. Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability. Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability. Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards. Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows. Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations. Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities. Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides. Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features. Required Qualifications: Experience : 5 years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role. Certifications : ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred. ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities. Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations. Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills. Technical Skills: Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB. In-depth knowledge of ServiceNow platform capabilities, modules, and best practices. Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment. Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.). Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability. In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance. Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence. Must-Haves: Experience with ServiceNow ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM (any or all). Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow. Knowledge of automation tools and frameworks to drive operational efficiencies. Experience with DevOps and CI/CD pipelines for ServiceNow deployments. Knowledge of automation tools and frameworks to drive operational efficiencies. Nice-To-Haves: Experience in healthcare, SLED.
11/05/2026
Full time
Job Description Job Description Key Responsibilities: Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications. Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations. Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability. Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability. Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards. Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows. Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations. Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities. Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides. Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features. Required Qualifications: Experience : 5 years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role. Certifications : ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred. ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities. Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations. Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills. Technical Skills: Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB. In-depth knowledge of ServiceNow platform capabilities, modules, and best practices. Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment. Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.). Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability. In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance. Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence. Must-Haves: Experience with ServiceNow ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM (any or all). Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow. Knowledge of automation tools and frameworks to drive operational efficiencies. Experience with DevOps and CI/CD pipelines for ServiceNow deployments. Knowledge of automation tools and frameworks to drive operational efficiencies. Nice-To-Haves: Experience in healthcare, SLED.
Salesforce Release Manager
Cardinal Integrated Technologies Inc Atlanta, Georgia
Job Description Job Description Role: Salesforce Release Manager(23947-1) Duration: 6-12 Months Contract Location: Remote Job Level: Delivery Manager / Lead II - Enterprise Solutions Experience: 10-12 Years IT Experience, including 4 Years in Salesforce Release Role Summary: We are seeking an experienced Salesforce Release Manager to lead the planning, governance, coordination, and deployment of Salesforce releases across multiple environments. The ideal candidate will oversee end-to-end release management activities, ensure compliance with enterprise release processes, coordinate with cross-functional teams, and drive successful deployments with minimal business disruption. This role requires strong expertise in Salesforce platforms, DevOps practices, CI/CD pipelines, change management, and stakeholder communication. Key Responsibilities: Own and manage the Salesforce release calendar, roadmap, and deployment schedules. Coordinate releases across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom Salesforce applications. Collaborate with Product Owners, Architects, Developers, QA teams, Business Stakeholders, and DevOps engineers to ensure release readiness. Manage deployments across Development, SIT, UAT, Staging, and Production environments. Conduct release planning, impact analysis, dependency management, and risk assessments. Ensure adherence to enterprise release governance, compliance, and change management processes. Facilitate CAB (Change Advisory Board) reviews, approvals, and release communications. Coordinate code freezes, deployment windows, rollback strategies, and post-release validation activities. Manage release dependencies involving Salesforce integrations, middleware, and third-party systems. Monitor deployment success metrics, release KPIs, incidents, and continuous improvement initiatives. Lead emergency, patch, and hotfix deployments when necessary. Provide regular release status updates, risk mitigation plans, and executive-level reporting. Partner with support and operations teams to ensure smooth production transitions and post-deployment support. Drive DevOps adoption and release automation initiatives to improve deployment efficiency and quality. Required Technical Skills Salesforce Platform- Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, Salesforce Security & Data Management Salesforce Deployment Best Practices Salesforce Metadata Management Salesforce Environment Strategy Release Management & DevOps Salesforce Release Management CI/CD Pipeline Management Change & Configuration Management Release Governance Environment Management Risk & Dependency Management Incident & Problem Management Deployment Automation Agile Release Planning Tools & Technologies Copado (Preferred) Gearset AutoRABIT Salesforce DevOps Center Salesforce DX (SFDX) GitHub, GitLab, Bitbucket Jenkins Azure DevOps Jira ServiceNow Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 8 years of overall IT experience. 4 years of Salesforce Release Management, DevOps, or deployment management experience. Proven experience managing large-scale, multi-team Salesforce release programs. Strong understanding of Salesforce metadata deployment and environment management strategies. Experience implementing and supporting CI/CD pipelines for Salesforce. Strong understanding of Agile, Scrum, and DevOps methodologies. Experience working with enterprise change management and release governance frameworks. Strong analytical, troubleshooting, and risk management skills. Preferred Qualifications Salesforce Administrator Certification Salesforce Platform App Builder Certification Salesforce DevOps Center Experience Copado Fundamentals or Copado Release Management Certification PMP, SAFe Agilist, Scrum Master, or ITIL Certif
11/03/2026
Full time
Job Description Job Description Role: Salesforce Release Manager(23947-1) Duration: 6-12 Months Contract Location: Remote Job Level: Delivery Manager / Lead II - Enterprise Solutions Experience: 10-12 Years IT Experience, including 4 Years in Salesforce Release Role Summary: We are seeking an experienced Salesforce Release Manager to lead the planning, governance, coordination, and deployment of Salesforce releases across multiple environments. The ideal candidate will oversee end-to-end release management activities, ensure compliance with enterprise release processes, coordinate with cross-functional teams, and drive successful deployments with minimal business disruption. This role requires strong expertise in Salesforce platforms, DevOps practices, CI/CD pipelines, change management, and stakeholder communication. Key Responsibilities: Own and manage the Salesforce release calendar, roadmap, and deployment schedules. Coordinate releases across Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom Salesforce applications. Collaborate with Product Owners, Architects, Developers, QA teams, Business Stakeholders, and DevOps engineers to ensure release readiness. Manage deployments across Development, SIT, UAT, Staging, and Production environments. Conduct release planning, impact analysis, dependency management, and risk assessments. Ensure adherence to enterprise release governance, compliance, and change management processes. Facilitate CAB (Change Advisory Board) reviews, approvals, and release communications. Coordinate code freezes, deployment windows, rollback strategies, and post-release validation activities. Manage release dependencies involving Salesforce integrations, middleware, and third-party systems. Monitor deployment success metrics, release KPIs, incidents, and continuous improvement initiatives. Lead emergency, patch, and hotfix deployments when necessary. Provide regular release status updates, risk mitigation plans, and executive-level reporting. Partner with support and operations teams to ensure smooth production transitions and post-deployment support. Drive DevOps adoption and release automation initiatives to improve deployment efficiency and quality. Required Technical Skills Salesforce Platform- Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, Salesforce Security & Data Management Salesforce Deployment Best Practices Salesforce Metadata Management Salesforce Environment Strategy Release Management & DevOps Salesforce Release Management CI/CD Pipeline Management Change & Configuration Management Release Governance Environment Management Risk & Dependency Management Incident & Problem Management Deployment Automation Agile Release Planning Tools & Technologies Copado (Preferred) Gearset AutoRABIT Salesforce DevOps Center Salesforce DX (SFDX) GitHub, GitLab, Bitbucket Jenkins Azure DevOps Jira ServiceNow Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 8 years of overall IT experience. 4 years of Salesforce Release Management, DevOps, or deployment management experience. Proven experience managing large-scale, multi-team Salesforce release programs. Strong understanding of Salesforce metadata deployment and environment management strategies. Experience implementing and supporting CI/CD pipelines for Salesforce. Strong understanding of Agile, Scrum, and DevOps methodologies. Experience working with enterprise change management and release governance frameworks. Strong analytical, troubleshooting, and risk management skills. Preferred Qualifications Salesforce Administrator Certification Salesforce Platform App Builder Certification Salesforce DevOps Center Experience Copado Fundamentals or Copado Release Management Certification PMP, SAFe Agilist, Scrum Master, or ITIL Certif
Lead / Principal Enterprise Architect
LCG, Inc. Rockville, Maryland
Job Description Job Description Job Description Title: Lead / Principal Enterprise Architect Location: Rockville, MD Work Arrangement: Hybrid( 3 days onsite minimum) Clearance: Must be able to obtain and maintain a Public Trust clearance Sponsorship: No sponsorship assistance is available for this position now or in the future. Position Summary: The Lead / Principal Enterprise Architect is responsible for defining and driving the technology roadmap for a complex, mission-critical application portfolio that includes long-standing custom-built Java and .NET applications (10+ years in production), commercial off-the-shelf (COTS) products, Oracle database platforms, and a hybrid mix of on-premises data centers and cloud infrastructure. The primary focus of this role is enterprise application and solution architecture, with particular emphasis on Java-based applications, COTS products, application modernization, integration, and hybrid cloud solutions. This role bridges business strategy and technical execution: partnering with executive stakeholders to understand business drivers, working with vendors to evaluate and integrate commercial products, and collaborating closely with existing development teams to translate architectural vision into effective, buildable designs. The successful candidate will bring strong architectural and technical credibility across legacy and modern technology stacks, with demonstrated experience working with Java-based enterprise applications and familiarity with .NET environments. The role does not require day-to-day hands-on application development; however, the architect must be technically proficient enough to evaluate solutions, challenge technical approaches, guide development teams, and translate architectural concepts into implementable designs. The successful candidate will also demonstrate sound judgment about when to modernize versus stabilize and possess the communication skills to align diverse stakeholders around a shared, phased modernization strategy. Environment You'll Be Working In The current application portfolio consists primarily of custom Java and .NET applications that have been in production for a decade or more, a number of COTS/vendor products layered into core business processes, and Oracle as the primary enterprise database platform. Java represents a significant portion of the application modernization environment, while .NET represents a smaller portion of the existing application portfolio. Infrastructure is a hybrid combination of on-premises data center capacity and cloud services, with active initiatives underway to rationalize workloads across both. The organization is seeking to modernize deliberately, without disrupting mission-critical operations, and needs an architect who can operate comfortably across legacy systems, vendor products, and modern cloud-native patterns simultaneously. The environment also includes enterprise platforms such as ServiceNow. ServiceNow architecture expertise is not a core requirement; however, familiarity with ServiceNow, CMDB concepts, enterprise workflow platforms, and their integration within a broader technology ecosystem is beneficial. Key Responsibilities Strategy & Roadmap Develop, maintain, and communicate a multi-year enterprise architecture roadmap that aligns technology investments with business strategy and modernization goals. Assess the current-state architecture across custom Java/.NET applications, COTS products, Oracle databases, and on-prem/cloud infrastructure to identify technical debt, risk, and modernization opportunities. Define target-state architectures and phased modernization approaches (rehost, replatform, refactor, replace, or retire) for legacy systems, prioritized by business value, risk, and cost. Evaluate existing technology stacks and recommend whether applications should remain on current technologies or transition to newer platforms, architectures, or technology patterns as part of modernization efforts. Build and maintain a technology and application inventory, including lifecycle status, dependencies, and risk ratings, to support roadmap and investment decisions. Evaluate emerging technologies, including artificial intelligence and AI-enabled capabilities, and identify practical opportunities for their responsible adoption within the enterprise technology roadmap. Design & Delivery Produce effective, pragmatic architecture designs and solution blueprints that developers and vendors can execute against, balancing ideal-state architecture with real-world constraints. Establish and maintain architecture standards, patterns, and reference architectures spanning application, integration, data, and infrastructure domains. Participate in solution design and code/design reviews with development teams to ensure new work aligns with enterprise standards and the long-term roadmap. Provide solution-level architectural guidance across technologies without replacing the hands-on developers, engineers, database specialists, security professionals, or other technical SMEs responsible for implementation. Lead architecture efforts for integrating on-premises systems with cloud services, and for migrating workloads to the cloud where it makes sense. Provide architectural guidance on Oracle database modernization, including options for cloud database migration, replatforming, or consolidation. Evaluate technology options and proposed solutions across the application portfolio and provide architectural recommendations regarding integration, scalability, maintainability, security, modernization, and long-term viability. Provide architectural guidance for AI-enabled solutions and evaluate how AI capabilities can be incorporated into application modernization, enterprise platforms, business processes, and future-state architectures where appropriate. Stakeholder & Vendor Engagement Partner with business and IT stakeholders to translate business needs and pain points into architecture requirements and roadmap priorities. Present architecture strategies, roadmaps, and business cases to executive leadership and governance bodies in clear, business-relevant terms. Evaluate COTS and vendor products, including participation in RFP/RFI processes, technical due diligence, and contract or statement-of-work review from an architecture perspective. Lead or participate in technology evaluations and option analyses, helping stakeholders determine whether to build, buy, integrate, modernize, or replace existing solutions. Manage ongoing architectural relationships with key technology vendors and system integrators, holding them accountable to agreed designs and standards. Act as a trusted advisor and connective tissue between business stakeholders, vendors, and internal development teams throughout the project lifecycle. Governance & Mentorship Establish and facilitate architecture governance processes (e.g., an architecture review board) to ensure new initiatives align with enterprise direction. Maintain a risk register and technical debt inventory tied directly to the modernization roadmap, with mitigation and remediation plans. Mentor architects, senior developers, and technical leads, building internal architecture capability and modernization know-how over time. Review significant technology proposals, solution approaches, and modernization recommendations to ensure alignment with enterprise architecture standards and strategic direction. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. 10+ years of progressive IT experience, including at least 5 years in an enterprise or solution architecture role. Deep, hands-on background with Java and .NET application design and development, sufficient to assess and guide modernization of long-lived, complex codebases. Experience working with Oracle database platforms in an enterprise setting (schema design, performance, migration, or modernization). Experience integrating, customizing, or governing COTS/vendor products within a broader enterprise architecture. Demonstrated experience architecting and operating in hybrid environments spanning on-premises infrastructure and one or more public cloud platforms (AWS, Azure, or OCI). Track record of developing technology roadmaps and leading multi-year modernization initiatives. Strong stakeholder and vendor management skills, with the ability to influence without direct authority. Excellent verbal and written communication skills, with the ability to move fluidly between deep technical detail and executive-level messaging. Preferred Qualifications Experience working within a government, public-sector, or other highly regulated environment. Familiarity with established enterprise architecture frameworks (e.g., TOGAF, Zachman) and modernization patterns (e.g., strangler-fig, API-led integration, microservices decomposition). Experience with DevSecOps practices, CI/CD pipelines, and containerization/orchestration technologies as modernization targets. Relevant industry certifications (architecture, cloud platform, or database) are a plus but not required. . click apply for full job details
11/03/2026
Full time
Job Description Job Description Job Description Title: Lead / Principal Enterprise Architect Location: Rockville, MD Work Arrangement: Hybrid( 3 days onsite minimum) Clearance: Must be able to obtain and maintain a Public Trust clearance Sponsorship: No sponsorship assistance is available for this position now or in the future. Position Summary: The Lead / Principal Enterprise Architect is responsible for defining and driving the technology roadmap for a complex, mission-critical application portfolio that includes long-standing custom-built Java and .NET applications (10+ years in production), commercial off-the-shelf (COTS) products, Oracle database platforms, and a hybrid mix of on-premises data centers and cloud infrastructure. The primary focus of this role is enterprise application and solution architecture, with particular emphasis on Java-based applications, COTS products, application modernization, integration, and hybrid cloud solutions. This role bridges business strategy and technical execution: partnering with executive stakeholders to understand business drivers, working with vendors to evaluate and integrate commercial products, and collaborating closely with existing development teams to translate architectural vision into effective, buildable designs. The successful candidate will bring strong architectural and technical credibility across legacy and modern technology stacks, with demonstrated experience working with Java-based enterprise applications and familiarity with .NET environments. The role does not require day-to-day hands-on application development; however, the architect must be technically proficient enough to evaluate solutions, challenge technical approaches, guide development teams, and translate architectural concepts into implementable designs. The successful candidate will also demonstrate sound judgment about when to modernize versus stabilize and possess the communication skills to align diverse stakeholders around a shared, phased modernization strategy. Environment You'll Be Working In The current application portfolio consists primarily of custom Java and .NET applications that have been in production for a decade or more, a number of COTS/vendor products layered into core business processes, and Oracle as the primary enterprise database platform. Java represents a significant portion of the application modernization environment, while .NET represents a smaller portion of the existing application portfolio. Infrastructure is a hybrid combination of on-premises data center capacity and cloud services, with active initiatives underway to rationalize workloads across both. The organization is seeking to modernize deliberately, without disrupting mission-critical operations, and needs an architect who can operate comfortably across legacy systems, vendor products, and modern cloud-native patterns simultaneously. The environment also includes enterprise platforms such as ServiceNow. ServiceNow architecture expertise is not a core requirement; however, familiarity with ServiceNow, CMDB concepts, enterprise workflow platforms, and their integration within a broader technology ecosystem is beneficial. Key Responsibilities Strategy & Roadmap Develop, maintain, and communicate a multi-year enterprise architecture roadmap that aligns technology investments with business strategy and modernization goals. Assess the current-state architecture across custom Java/.NET applications, COTS products, Oracle databases, and on-prem/cloud infrastructure to identify technical debt, risk, and modernization opportunities. Define target-state architectures and phased modernization approaches (rehost, replatform, refactor, replace, or retire) for legacy systems, prioritized by business value, risk, and cost. Evaluate existing technology stacks and recommend whether applications should remain on current technologies or transition to newer platforms, architectures, or technology patterns as part of modernization efforts. Build and maintain a technology and application inventory, including lifecycle status, dependencies, and risk ratings, to support roadmap and investment decisions. Evaluate emerging technologies, including artificial intelligence and AI-enabled capabilities, and identify practical opportunities for their responsible adoption within the enterprise technology roadmap. Design & Delivery Produce effective, pragmatic architecture designs and solution blueprints that developers and vendors can execute against, balancing ideal-state architecture with real-world constraints. Establish and maintain architecture standards, patterns, and reference architectures spanning application, integration, data, and infrastructure domains. Participate in solution design and code/design reviews with development teams to ensure new work aligns with enterprise standards and the long-term roadmap. Provide solution-level architectural guidance across technologies without replacing the hands-on developers, engineers, database specialists, security professionals, or other technical SMEs responsible for implementation. Lead architecture efforts for integrating on-premises systems with cloud services, and for migrating workloads to the cloud where it makes sense. Provide architectural guidance on Oracle database modernization, including options for cloud database migration, replatforming, or consolidation. Evaluate technology options and proposed solutions across the application portfolio and provide architectural recommendations regarding integration, scalability, maintainability, security, modernization, and long-term viability. Provide architectural guidance for AI-enabled solutions and evaluate how AI capabilities can be incorporated into application modernization, enterprise platforms, business processes, and future-state architectures where appropriate. Stakeholder & Vendor Engagement Partner with business and IT stakeholders to translate business needs and pain points into architecture requirements and roadmap priorities. Present architecture strategies, roadmaps, and business cases to executive leadership and governance bodies in clear, business-relevant terms. Evaluate COTS and vendor products, including participation in RFP/RFI processes, technical due diligence, and contract or statement-of-work review from an architecture perspective. Lead or participate in technology evaluations and option analyses, helping stakeholders determine whether to build, buy, integrate, modernize, or replace existing solutions. Manage ongoing architectural relationships with key technology vendors and system integrators, holding them accountable to agreed designs and standards. Act as a trusted advisor and connective tissue between business stakeholders, vendors, and internal development teams throughout the project lifecycle. Governance & Mentorship Establish and facilitate architecture governance processes (e.g., an architecture review board) to ensure new initiatives align with enterprise direction. Maintain a risk register and technical debt inventory tied directly to the modernization roadmap, with mitigation and remediation plans. Mentor architects, senior developers, and technical leads, building internal architecture capability and modernization know-how over time. Review significant technology proposals, solution approaches, and modernization recommendations to ensure alignment with enterprise architecture standards and strategic direction. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. 10+ years of progressive IT experience, including at least 5 years in an enterprise or solution architecture role. Deep, hands-on background with Java and .NET application design and development, sufficient to assess and guide modernization of long-lived, complex codebases. Experience working with Oracle database platforms in an enterprise setting (schema design, performance, migration, or modernization). Experience integrating, customizing, or governing COTS/vendor products within a broader enterprise architecture. Demonstrated experience architecting and operating in hybrid environments spanning on-premises infrastructure and one or more public cloud platforms (AWS, Azure, or OCI). Track record of developing technology roadmaps and leading multi-year modernization initiatives. Strong stakeholder and vendor management skills, with the ability to influence without direct authority. Excellent verbal and written communication skills, with the ability to move fluidly between deep technical detail and executive-level messaging. Preferred Qualifications Experience working within a government, public-sector, or other highly regulated environment. Familiarity with established enterprise architecture frameworks (e.g., TOGAF, Zachman) and modernization patterns (e.g., strangler-fig, API-led integration, microservices decomposition). Experience with DevSecOps practices, CI/CD pipelines, and containerization/orchestration technologies as modernization targets. Relevant industry certifications (architecture, cloud platform, or database) are a plus but not required. . click apply for full job details

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