Job Description Salesforce Business Applications & Systems Manager Location: New York (Hybrid) Department: Technology Reports to: Senior Technology Leadership About the Opportunity A premium hospitality organization is seeking a hands-on technology professional to manage the business applications and digital platforms that support its operations and customer experience. This role connects operational needs with practical technology solutions. You will oversee core applications, coordinate integrations, lead implementations, and manage external technology partners. Your remit will span customer relationship management, reservations, point of sale, payments, and customer-facing digital channels. Working closely with business teams and technology specialists, you will help ensure these systems are reliable, connected, and configured to support day-to-day service as well as future growth. What You'll Do Business Applications & Operational Support Take ownership of essential business platforms, including CRM, reservation, customer management, and point-of-sale systems. Serve as a primary internal resource for application functionality, configuration, and user support. Partner with operational teams to understand requirements and translate them into system improvements. Identify opportunities to simplify processes, automate recurring tasks, and improve the user experience. Coordinate application updates, configuration changes, testing, documentation, and ongoing maintenance. Integrations & Data Quality Oversee connections between business applications, payment services, websites, mobile applications, and other digital platforms. Work with developers and implementation partners to define integration requirements and manage data flows. Investigate issues involving application connectivity, inconsistent records, and system performance. Maintain clear documentation of integrations, dependencies, and support processes. Work with technical partners to address reliability, security, and scalability requirements. Project Delivery & Operational Readiness Lead application projects from discovery and requirements gathering through implementation, testing, training, and launch. Develop project plans that define scope, milestones, budgets, dependencies, and delivery risks. Coordinate business stakeholders, internal specialists, and external partners throughout delivery. Prepare teams for new systems and operational launches through readiness reviews, user testing, and training. Support prioritization, release planning, and iterative development practices where appropriate. Oversee the transition from implementation to ongoing support and improvement. Technology Partner Management Evaluate software providers, implementation specialists, and development agencies. Assess proposed solutions against operational needs, integration requirements, cost, security, and growth plans. Establish clear expectations for deliverables, service quality, timelines, and ongoing support. Monitor vendor performance and address issues affecting delivery or service. Hold partners accountable for practical solutions, consistent execution, and value. Website & Mobile Platforms Coordinate website and mobile application projects with business stakeholders and external delivery teams. Translate customer and operational needs into clear functional requirements. Manage testing, release coordination, and post-launch enhancements. Help maintain a consistent, dependable experience across customer-facing digital channels. What You'll Bring Demonstrated experience managing business applications, enterprise systems, or a comparable technology function. Hands-on experience implementing and supporting CRM platforms. Familiarity with hospitality applications such as reservations, point of sale, customer profiles, or membership management. A working understanding of APIs, webhooks, system integrations, and data flows. Experience delivering technology projects from requirements gathering through go-live. Experience managing software vendors, implementation partners, or development agencies. Strong analytical skills and a practical approach to troubleshooting. The ability to explain technical issues clearly to operational colleagues and communicate business needs to technical teams. Strong organizational skills, sound judgment, and the ability to manage competing priorities. A proactive approach to ownership, follow-through, and cross-functional collaboration. Preferred Experience A background in upscale hospitality, restaurants, hotels, or other high-touch service environments. CRM administration, configuration, or implementation experience. Familiarity with reservation, guest engagement, membership, or loyalty platforms. Experience connecting customer, transaction, reservation, and payment systems. Involvement in website or mobile application delivery. Experience supporting technology across multiple operating locations. Experience preparing systems and users for new business openings or significant operational launches. Success in This Role You combine technical understanding with an appreciation for how hospitality teams work. You are comfortable moving between application configuration, project coordination, troubleshooting, and vendor discussions. You build productive relationships with operational colleagues, keep delivery organized, and focus on systems that make work easier for employees and the experience more seamless for customers.
11/14/2026
Full time
Job Description Salesforce Business Applications & Systems Manager Location: New York (Hybrid) Department: Technology Reports to: Senior Technology Leadership About the Opportunity A premium hospitality organization is seeking a hands-on technology professional to manage the business applications and digital platforms that support its operations and customer experience. This role connects operational needs with practical technology solutions. You will oversee core applications, coordinate integrations, lead implementations, and manage external technology partners. Your remit will span customer relationship management, reservations, point of sale, payments, and customer-facing digital channels. Working closely with business teams and technology specialists, you will help ensure these systems are reliable, connected, and configured to support day-to-day service as well as future growth. What You'll Do Business Applications & Operational Support Take ownership of essential business platforms, including CRM, reservation, customer management, and point-of-sale systems. Serve as a primary internal resource for application functionality, configuration, and user support. Partner with operational teams to understand requirements and translate them into system improvements. Identify opportunities to simplify processes, automate recurring tasks, and improve the user experience. Coordinate application updates, configuration changes, testing, documentation, and ongoing maintenance. Integrations & Data Quality Oversee connections between business applications, payment services, websites, mobile applications, and other digital platforms. Work with developers and implementation partners to define integration requirements and manage data flows. Investigate issues involving application connectivity, inconsistent records, and system performance. Maintain clear documentation of integrations, dependencies, and support processes. Work with technical partners to address reliability, security, and scalability requirements. Project Delivery & Operational Readiness Lead application projects from discovery and requirements gathering through implementation, testing, training, and launch. Develop project plans that define scope, milestones, budgets, dependencies, and delivery risks. Coordinate business stakeholders, internal specialists, and external partners throughout delivery. Prepare teams for new systems and operational launches through readiness reviews, user testing, and training. Support prioritization, release planning, and iterative development practices where appropriate. Oversee the transition from implementation to ongoing support and improvement. Technology Partner Management Evaluate software providers, implementation specialists, and development agencies. Assess proposed solutions against operational needs, integration requirements, cost, security, and growth plans. Establish clear expectations for deliverables, service quality, timelines, and ongoing support. Monitor vendor performance and address issues affecting delivery or service. Hold partners accountable for practical solutions, consistent execution, and value. Website & Mobile Platforms Coordinate website and mobile application projects with business stakeholders and external delivery teams. Translate customer and operational needs into clear functional requirements. Manage testing, release coordination, and post-launch enhancements. Help maintain a consistent, dependable experience across customer-facing digital channels. What You'll Bring Demonstrated experience managing business applications, enterprise systems, or a comparable technology function. Hands-on experience implementing and supporting CRM platforms. Familiarity with hospitality applications such as reservations, point of sale, customer profiles, or membership management. A working understanding of APIs, webhooks, system integrations, and data flows. Experience delivering technology projects from requirements gathering through go-live. Experience managing software vendors, implementation partners, or development agencies. Strong analytical skills and a practical approach to troubleshooting. The ability to explain technical issues clearly to operational colleagues and communicate business needs to technical teams. Strong organizational skills, sound judgment, and the ability to manage competing priorities. A proactive approach to ownership, follow-through, and cross-functional collaboration. Preferred Experience A background in upscale hospitality, restaurants, hotels, or other high-touch service environments. CRM administration, configuration, or implementation experience. Familiarity with reservation, guest engagement, membership, or loyalty platforms. Experience connecting customer, transaction, reservation, and payment systems. Involvement in website or mobile application delivery. Experience supporting technology across multiple operating locations. Experience preparing systems and users for new business openings or significant operational launches. Success in This Role You combine technical understanding with an appreciation for how hospitality teams work. You are comfortable moving between application configuration, project coordination, troubleshooting, and vendor discussions. You build productive relationships with operational colleagues, keep delivery organized, and focus on systems that make work easier for employees and the experience more seamless for customers.
Job Description Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Trackwise Digital Support Lead Location: Charlotte, NC 28202 (Hybrid - must be onsite 3 times a week) Duration: Long Term Contract Must Have Technical/Functional Skills: 8-12 years of experience, including strong L2/L3 support experience for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments. Hands-on expertise in TrackWise Digital support for Global Complaint Handling, Post-Market Support, Complaints Management and Adverse Event Reporting processes. Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration. Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA. Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication. Project Management, Team Management, Customer Interactions Good To Have: Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard. Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft. Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management. Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution. Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement. Roles & Responsibilities: Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs. Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions. Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers. Support Global Complaint Handling System processes covering complaint record creation, complaints management, post-market support and adverse event reporting. Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import Selection Import issues and record lifecycle exceptions. Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring. Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews. Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues and deliver approved enhancements. Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements. Managerial Skills: • Strong stakeholder communication, incident escalation, and cross-functional coordination. • Ability to guide support teams, mentor junior members, and lead small enhancement workstreams. • Ownership of SLA delivery, documentation quality, and continuous improvement Name-Pradeep Sharma Title Account Manager e:
11/14/2026
Full time
Job Description Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Trackwise Digital Support Lead Location: Charlotte, NC 28202 (Hybrid - must be onsite 3 times a week) Duration: Long Term Contract Must Have Technical/Functional Skills: 8-12 years of experience, including strong L2/L3 support experience for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments. Hands-on expertise in TrackWise Digital support for Global Complaint Handling, Post-Market Support, Complaints Management and Adverse Event Reporting processes. Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration. Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA. Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication. Project Management, Team Management, Customer Interactions Good To Have: Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard. Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft. Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management. Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution. Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement. Roles & Responsibilities: Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs. Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions. Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers. Support Global Complaint Handling System processes covering complaint record creation, complaints management, post-market support and adverse event reporting. Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import Selection Import issues and record lifecycle exceptions. Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring. Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews. Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues and deliver approved enhancements. Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements. Managerial Skills: • Strong stakeholder communication, incident escalation, and cross-functional coordination. • Ability to guide support teams, mentor junior members, and lead small enhancement workstreams. • Ownership of SLA delivery, documentation quality, and continuous improvement Name-Pradeep Sharma Title Account Manager e:
Job Description Job Description What Success Looks Like (Objectives): Act as a product lead for the enterprise digital customer engagement SaaS platform; understand business requirements and develop solutions to enable teams to deliver business objectives Configure and refine social listening queries, across major social networks and digital channels Maximize native platform AI and NLP capabilities to reduce response times (SLAs) and streamline case resolution Partner with enterprise data warehouse and technical teams to ensure social listening metrics, care case histories, and survey responses flow reliably into central data stores for cross-channel CX analysis Build and maintain unified dashboards for Social Care Operations, Product Teams, and Marketing Teams. Merge these metrics into executive reports that drive continuous CX improvements Design, configure, and deploy targeted post-interaction care surveys and digital feedback intercepts (CSAT, NPS) across messaging and social channels to capture immediate post-care sentiment Evaluate vendor product release notes, champion feature adoption, and facilitate platform training Core Skills, Competencies, and Key Experiences (What you'll bring) In-depth understanding of digital customer service operations, social customer care, messaging channel nuances, and organic social media publishing workflows Proven ability to translate operational requests into technical configurations Practical experience leveraging text analytics, natural language processing (NLP), intent modeling, and generative AI features to classify open-text mentions Proficiency in constructing boolean search strings, categorizing themes/topics, and setting up real-time listening monitors to capture brand feedback and competitive benchmarks Sound knowledge of Voice of Customer (VoC) methodologies and transactional survey design (CSAT/NPS) Skill in configuring native platform dashboards and synthesizing care efficiency metrics, sentiment scores, and social media learnings into clear executive summaries Candidates must be willing to participate in at least one in-person interview. Minimum Requirements: Minimum Education: Bachelor's Degree in Business, Communications, Marketing, Computer Science, or a closely related field Minimum Experience: 5 years of experience in product management, customer care technology, or social media operations Required Technical Skills: Direct hands-on experience administering unified enterprise customer experience, social listening, or social customer service platforms (e.g., Sprinklr, Sprout Social, Hootsuite, Khoros, or Salesforce Social Studio) Demonstrated experience configuring automated case routing, agent consoles, listening topics, or outbound social publishing tools Proficiency with reporting tools, including native platform analytics engines, Tableau, or advanced Excel for operational KPI tracking Experience configuring transactional CSAT/NPS feedback surveys or digital intercept forms across messaging and web/app channels Visa sponsorship not available for this role Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $83160 - $118800/YearlyAbout our Department Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
11/11/2026
Full time
Job Description Job Description What Success Looks Like (Objectives): Act as a product lead for the enterprise digital customer engagement SaaS platform; understand business requirements and develop solutions to enable teams to deliver business objectives Configure and refine social listening queries, across major social networks and digital channels Maximize native platform AI and NLP capabilities to reduce response times (SLAs) and streamline case resolution Partner with enterprise data warehouse and technical teams to ensure social listening metrics, care case histories, and survey responses flow reliably into central data stores for cross-channel CX analysis Build and maintain unified dashboards for Social Care Operations, Product Teams, and Marketing Teams. Merge these metrics into executive reports that drive continuous CX improvements Design, configure, and deploy targeted post-interaction care surveys and digital feedback intercepts (CSAT, NPS) across messaging and social channels to capture immediate post-care sentiment Evaluate vendor product release notes, champion feature adoption, and facilitate platform training Core Skills, Competencies, and Key Experiences (What you'll bring) In-depth understanding of digital customer service operations, social customer care, messaging channel nuances, and organic social media publishing workflows Proven ability to translate operational requests into technical configurations Practical experience leveraging text analytics, natural language processing (NLP), intent modeling, and generative AI features to classify open-text mentions Proficiency in constructing boolean search strings, categorizing themes/topics, and setting up real-time listening monitors to capture brand feedback and competitive benchmarks Sound knowledge of Voice of Customer (VoC) methodologies and transactional survey design (CSAT/NPS) Skill in configuring native platform dashboards and synthesizing care efficiency metrics, sentiment scores, and social media learnings into clear executive summaries Candidates must be willing to participate in at least one in-person interview. Minimum Requirements: Minimum Education: Bachelor's Degree in Business, Communications, Marketing, Computer Science, or a closely related field Minimum Experience: 5 years of experience in product management, customer care technology, or social media operations Required Technical Skills: Direct hands-on experience administering unified enterprise customer experience, social listening, or social customer service platforms (e.g., Sprinklr, Sprout Social, Hootsuite, Khoros, or Salesforce Social Studio) Demonstrated experience configuring automated case routing, agent consoles, listening topics, or outbound social publishing tools Proficiency with reporting tools, including native platform analytics engines, Tableau, or advanced Excel for operational KPI tracking Experience configuring transactional CSAT/NPS feedback surveys or digital intercept forms across messaging and web/app channels Visa sponsorship not available for this role Benefits: We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make and jobs.accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email . Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Range Compensation: $83160 - $118800/YearlyAbout our Department Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. About Our Company EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Job Description Job Description Important Notice for Applicants: At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending or from Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation? If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. Why Bixal? Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. Our values: People-First : Emphasizing the importance of people in all aspects of work. Collaboration and Transparency : Valuing teamwork and open communication. Growth Mindset : Encouraging innovation and continuous improvement. Creating Lasting Impact : Focusing on meaningful outcomes and positive change. About the role: Bixal is seeking an experienced Technical Lead to guide the design, development, and delivery of an enterprise-scale, accessible digital platform for a federal government client. This role combines hands-on technical leadership with day-to-day client engagement, driving architecture decisions across WordPress, Drupal, and Salesforce, and API implementations that support these and other business functions, while mentoring a cross-functional delivery team. You will work closely with the Project Manager, product owners, designers, and fellow engineers to mature and modernize the platform, ensuring every release meets rigorous accessibility, security, and performance standards. In close collaboration with the Project Manager, you will lead and engage the client - bringing technical judgement, translating complex technical tradeoffs into clear, confident conversations that build trust and keep delivery on track. Candidates should be prepared to discuss or demonstrate relevant project experience during the interview process. You will have the opportunity to join a project that directly supports Bixal's mission of improving how government serves people. Location This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship. Compensation: This is a full-time role with a salary range of $135,000 - $155,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate. Responsibilities: Technical Leadership Lead architecture and implementation decisions across WordPress, Drupal, and Salesforce, along with API design and integration work connecting these systems. Guide the team in maturing legacy and evolving platforms into modern, enterprise-grade, scalable systems. Set and enforce coding standards, review architecture and code, and drive continuous improvement of technical practices. Ensure development and design work meets accessibility standards (Section 508, WCAG 2.1) across the platform. Partner with DevSecOps and infrastructure teams to maintain secure, reliable, well-documented systems. Client & Stakeholder Communication Supporting the Project Manager as the technical point of contact, communicating complex concepts clearly to both technical and non-technical audiences. Build and maintain trusted, collaborative relationships with client stakeholders, project sponsors, and cross-functional partners. Lead release planning and prioritization by listening to stakeholder input, bringing a clear vision for the solution, and guiding the team toward scope, sequence, and tradeoffs that move the platform forward. Represent the team in client meetings, technical reviews, and planning sessions with polish and confidence, proactively surfacing risks, tradeoffs, and recommendations to keep the client informed and engaged. Demonstrated ability to build genuine rapport with clients and stakeholders, remaining calm, positive, and collaborative under pressure. Team Leadership & Mentorship Provide day-to-day technical leadership and mentorship to a cross-functional team of engineers and designers. Foster a collaborative, high-performing team culture grounded in accountability and continuous learning. Guide the team through iterative delivery. Delivery & Quality Develop the technical roadmap collaboratively with the Project Manager, and contribute to its presentation in client and planning sessions. Drive quality through code reviews, automated testing, and adherence to secure development practices. Identify and resolve technical risks, bottlenecks, and technical debt before they impact delivery. Support other technical and delivery activities as needed to keep the platform on track. Qualifications: Bachelor's degree plus at least five (5) years of relevant professional experience in software development or technical leadership; or an equivalent combination of education and experience. At least five (5) years leading or performing on contracts/projects of similar size, scope, and complexity. Experience migrating or consolidating content management platforms, including hands-on work with WordPress and Drupal - theming, custom module/plugin development, and content architecture. Proven experience designing, building, and integrating RESTful APIs across multiple systems and platforms. Experience evaluating and integrating third-party plugins, extensions, and commercial solutions to extend platform capabilities, with sound judgement about when an existing tool meets the need versus when custom development is warranted Demonstrated experience working within enterprise environments and maturing or modernizing existing platforms. Strong understanding of accessible development and design practices (Section 508, WCAG 2.1). Proven track record leading technical teams, with strong mentorship and team-building skills. Polished, confident communication skills, with demonstrated experience presenting to and building relationships with clients and executive stakeholders. Experience working in Agile/Scrum delivery environments. This position requires the ability to obtain and maintain a favorable Public Trust determination in support of a federal government contract. Nice to Have Skills and Experience: Experience developing for federal government clients or in a federal consulting environment. Experience with Salesforce, including configuration, customization, and integration with external systems. Cloud platform (AWS, Azure, Cloud.gov) certifications. Experience with DevSecOps practices in compliance-driven environments. Knowledge of FISMA, FedRAMP, or other federal security frameworks. Experience with content management system migrations or platform modernization efforts. How We Support Our Team: Flex hours 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability and life insurance Commuter benefits Paid Time Off (PTO) 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.
09/26/2026
Full time
Job Description Job Description Important Notice for Applicants: At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending or from Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation? If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. Why Bixal? Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. Our values: People-First : Emphasizing the importance of people in all aspects of work. Collaboration and Transparency : Valuing teamwork and open communication. Growth Mindset : Encouraging innovation and continuous improvement. Creating Lasting Impact : Focusing on meaningful outcomes and positive change. About the role: Bixal is seeking an experienced Technical Lead to guide the design, development, and delivery of an enterprise-scale, accessible digital platform for a federal government client. This role combines hands-on technical leadership with day-to-day client engagement, driving architecture decisions across WordPress, Drupal, and Salesforce, and API implementations that support these and other business functions, while mentoring a cross-functional delivery team. You will work closely with the Project Manager, product owners, designers, and fellow engineers to mature and modernize the platform, ensuring every release meets rigorous accessibility, security, and performance standards. In close collaboration with the Project Manager, you will lead and engage the client - bringing technical judgement, translating complex technical tradeoffs into clear, confident conversations that build trust and keep delivery on track. Candidates should be prepared to discuss or demonstrate relevant project experience during the interview process. You will have the opportunity to join a project that directly supports Bixal's mission of improving how government serves people. Location This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship. Compensation: This is a full-time role with a salary range of $135,000 - $155,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate. Responsibilities: Technical Leadership Lead architecture and implementation decisions across WordPress, Drupal, and Salesforce, along with API design and integration work connecting these systems. Guide the team in maturing legacy and evolving platforms into modern, enterprise-grade, scalable systems. Set and enforce coding standards, review architecture and code, and drive continuous improvement of technical practices. Ensure development and design work meets accessibility standards (Section 508, WCAG 2.1) across the platform. Partner with DevSecOps and infrastructure teams to maintain secure, reliable, well-documented systems. Client & Stakeholder Communication Supporting the Project Manager as the technical point of contact, communicating complex concepts clearly to both technical and non-technical audiences. Build and maintain trusted, collaborative relationships with client stakeholders, project sponsors, and cross-functional partners. Lead release planning and prioritization by listening to stakeholder input, bringing a clear vision for the solution, and guiding the team toward scope, sequence, and tradeoffs that move the platform forward. Represent the team in client meetings, technical reviews, and planning sessions with polish and confidence, proactively surfacing risks, tradeoffs, and recommendations to keep the client informed and engaged. Demonstrated ability to build genuine rapport with clients and stakeholders, remaining calm, positive, and collaborative under pressure. Team Leadership & Mentorship Provide day-to-day technical leadership and mentorship to a cross-functional team of engineers and designers. Foster a collaborative, high-performing team culture grounded in accountability and continuous learning. Guide the team through iterative delivery. Delivery & Quality Develop the technical roadmap collaboratively with the Project Manager, and contribute to its presentation in client and planning sessions. Drive quality through code reviews, automated testing, and adherence to secure development practices. Identify and resolve technical risks, bottlenecks, and technical debt before they impact delivery. Support other technical and delivery activities as needed to keep the platform on track. Qualifications: Bachelor's degree plus at least five (5) years of relevant professional experience in software development or technical leadership; or an equivalent combination of education and experience. At least five (5) years leading or performing on contracts/projects of similar size, scope, and complexity. Experience migrating or consolidating content management platforms, including hands-on work with WordPress and Drupal - theming, custom module/plugin development, and content architecture. Proven experience designing, building, and integrating RESTful APIs across multiple systems and platforms. Experience evaluating and integrating third-party plugins, extensions, and commercial solutions to extend platform capabilities, with sound judgement about when an existing tool meets the need versus when custom development is warranted Demonstrated experience working within enterprise environments and maturing or modernizing existing platforms. Strong understanding of accessible development and design practices (Section 508, WCAG 2.1). Proven track record leading technical teams, with strong mentorship and team-building skills. Polished, confident communication skills, with demonstrated experience presenting to and building relationships with clients and executive stakeholders. Experience working in Agile/Scrum delivery environments. This position requires the ability to obtain and maintain a favorable Public Trust determination in support of a federal government contract. Nice to Have Skills and Experience: Experience developing for federal government clients or in a federal consulting environment. Experience with Salesforce, including configuration, customization, and integration with external systems. Cloud platform (AWS, Azure, Cloud.gov) certifications. Experience with DevSecOps practices in compliance-driven environments. Knowledge of FISMA, FedRAMP, or other federal security frameworks. Experience with content management system migrations or platform modernization efforts. How We Support Our Team: Flex hours 401K with matching incentive Parental Leave Medical/dental/vision benefits Flex Spending Account Company provided short-term disability and life insurance Commuter benefits Paid Time Off (PTO) 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.
