18 jobs found

Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

GovCIO LLC seeks a ServiceNow Workflow Manager to lead design, optimization, and governance of ServiceNow workflows within our Information Technology & Digital Solutions organization supporting federal clients. You will own end-to-end workflow strategy, translating customer and cyber security needs into scalable ITSM and automation solutions aligned with ITIL. Partnering with cross-functional teams, you'll manage platform roadmaps, integrations, and releases while ensuring compliance with federal security and data standards. GovCIO's agile, innovative culture offers significant growth, visibility, and impact within mission-critical government IT programs. Responsibilities Lead design, configuration, and optimization of Service Now workflows across IT & Digital Solutions. Translate business requirements into scalable Service Now solutions aligned with ITIL best practices. Collaborate with cyber, infrastructure, and application teams to integrate Service Now with other enterprise tools. Oversee Service Now releases, upgrades, and change management processes. Develop dashboards and reports to track workflow performance and service quality. Provide technical guidance and mentorship to analysts and developers on the Service Now platform. Ensure compliance with federal security, data, and configuration management standards. Engage stakeholders to continuously improve processes and user experience. Document solutions, standards, and governance for Service Now workflows. Support incident, problem, and request fulfillment processes using Service Now. Required Skills Service Now platform administration Service Now workflow design ITSM/ITIL processes Service Now scripting (JavaScript, Glide) Integration via REST/SOAP APIs Agile project management Requirements gathering Change and release management Performance monitoring and reporting Stakeholder communication

Job Description Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Trackwise Digital Support Lead Location: Charlotte, NC 28202 (Hybrid - must be onsite 3 times a week) Duration: Long Term Contract Must Have Technical/Functional Skills: 8-12 years of experience, including strong L2/L3 support experience for TrackWise / TrackWise Digital QMS in regulated life sciences or medical device environments. Hands-on expertise in TrackWise Digital support for Global Complaint Handling, Post-Market Support, Complaints Management and Adverse Event Reporting processes. Good understanding of TrackWise configuration, Coordinator Configuration, workflow configuration, Team Access, Web Admin, PR Import / Selection Import, master data import and user access administration. Proven ability to troubleshoot record issues, stuck workflows, access issues, configuration defects, data issues, interface failures and recurring production defects within SLA. Strong technical knowledge of SQL, TrackWise database structure, Crystal Reports, data validation, root-cause analysis, change/problem management and stakeholder communication. Project Management, Team Management, Customer Interactions Good To Have: Working knowledge of TrackWise Digital on Salesforce platform, including roles/profiles, permission sets, page layouts, reports, dashboards, SOQL queries, Data Loader and Import Wizard. Experience supporting interfaces between TrackWise Digital and global source systems through middleware platforms such as MuleSoft. Knowledge of GxP, 21 CFR Part 11, validated-system support practices, audit readiness and controlled change/release management. Basic awareness of Windows Server, application monitoring, service health checks and infrastructure coordination for support issue resolution. Experience with ITSM tools such as ServiceNow for incident, problem, change, SLA tracking, ticket review and continuous improvement. Roles & Responsibilities: Serve as the Support Lead L2/L3 support contact for TrackWise Digital, restoring business-critical complaint handling and post-market quality services quickly and meeting agreed SLAs. Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis and post-incident corrective/preventive actions. Diagnose and resolve issues across TrackWise Digital records, workflows, access/security, configuration, reports, dashboards, interfaces and data layers. Support Global Complaint Handling System processes covering complaint record creation, complaints management, post-market support and adverse event reporting. Troubleshoot stuck records, workflow status issues, user access exceptions, master data import issues, PR Import Selection Import issues and record lifecycle exceptions. Coordinate with MuleSoft / integration teams for failed transactions, source-system data mismatches, complaint record creation issues and interface monitoring. Prepare SQL queries, data analysis, validation evidence and reporting extracts required for ticket resolution, audit support and operational reviews. Participate in change, release, validation and deployment activities, maintaining required documentation and traceability for a regulated QMS environment. Collaborate with quality, regulatory, business process owners, integration, infrastructure, QA/validation and vendor teams to resolve production issues and deliver approved enhancements. Provide guidance to junior support analysts, maintain knowledge articles / troubleshooting guides, conduct ticket trend analysis and recommend continuous improvements. Managerial Skills: • Strong stakeholder communication, incident escalation, and cross-functional coordination. • Ability to guide support teams, mentor junior members, and lead small enhancement workstreams. • Ownership of SLA delivery, documentation quality, and continuous improvement Name-Pradeep Sharma Title Account Manager e:

Job Description Company Description TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs. Job Description TechSur is seeking a Senior Cloud Engineer who is fluent in both Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI). You will be the program's go-to engineer for both platforms, splitting your time roughly evenly between them. You will build GCP and OCI foundations that match the same enterprise standards the team applies on AWS and Azure. On GCP, you will establish the organization and folder hierarchy, Shared VPC networking, and organization policies. On OCI, you will build tenancies, compartments, VCN/DRG networking, and Security Zones. On both, you will automate with Infrastructure-as-Code, integrate with the customer's identity, monitoring, and service management tools, and support the platforms in production. Key Responsibilities Design and deploy GCP landing zones: resource hierarchy (organization, folders, projects), Shared VPC hub-and-spoke networking, Cloud Interconnect or HA VPN, and Cloud DNS. Design and deploy OCI landing zones: tenancy and compartment structure, VCN and Dynamic Routing Gateway (DRG) hub-and-spoke networking, FastConnect or IPsec VPN, and DNS. Build and maintain Terraform modules (including OCI Resource Manager) and GitOps workflows for production, integration, development, and sandbox environments on both platforms. Configure IAM and federation with the customer's enterprise identity provider using SAML 2.0 and OIDC, aligned with Zero Trust principles. Enforce guardrails with GCP Organization Policy and Security Command Center, and with OCI Cloud Guard and Security Zones, against NIST SP 800-53 Rev 5 and customer security standards. Apply the enterprise tagging and labeling strategy for asset management and chargeback/showback using GCP Billing Reports and OCI Cost Analysis. Monitor environments with Google Cloud Operations Suite and OCI Monitoring, integrated with Datadog, Splunk, and ServiceNow. Perform patching, routine maintenance, capacity planning, and rightsizing; troubleshoot and resolve incidents as part of 24/7 operations support. Design and test high availability, backup, and disaster recovery on both platforms. Write runbooks and SOPs, supply ATO evidence, and transfer knowledge to customer operations staff. Qualifications Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. At least 9 years of experience deploying and configuring cloud environments. Hands-on production experience with both Google Cloud Platform and Oracle Cloud Infrastructure. Production experience with Infrastructure-as-Code using Terraform on GCP and OCI. Experience with cloud network design, including private connectivity (Cloud Interconnect, FastConnect, or IPsec VPN), routing, and DNS. Experience implementing IAM and single sign-on federation (SAML 2.0/OIDC). Working knowledge of NIST SP 800-53 security controls in a federal environment. Ability to obtain and maintain the background investigation required by the federal customer. Preferred Qualifications Google Cloud Certified Professional Cloud Architect or Professional Cloud Security Engineer. Oracle Cloud Infrastructure Architect Professional or OCI Multicloud Architect Professional. Experience hosting Oracle Database workloads on OCI (Autonomous Database, Exadata Cloud Service, Base Database Service). Experience with GCP Assured Workloads, OCI US Government regions, or FedRAMP Moderate/High environments. Experience with GCP Cloud Build/Cloud Deploy or OCI DevOps pipelines. Working knowledge of AWS or Azure. Prior support of a civilian federal agency.

Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job Description Job Description We are seeking a highly skilled and experienced ServiceNow Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of ServiceNow operations. Qualifications: 12+ years' experience with software development, design, and architecture Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions 8+ years' experience in Agile practices, building software in an enterprise environment. ServiceNow Certified Implementation Specialist and Certified Application Developer certifications. Proven experience as a technical leader in ServiceNow implementations, with a deep understanding of ITSM and other ServiceNow modules. Strong expertise in ServiceNow scripting, workflows, and integrations. Deep enterprise architecture experience, including technical, business, security, and data architecture The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results. Strong capability & ability to drive stakeholder & relationship management with all partners ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist. Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps). Demonstrable experience in designing and implementing ServiceNow solutions to meet business requirements. Experience with Agile and ITIL practices is a plus. Keys to Success in this Role: Proven ability to work cross-functionally with teams to deliver successful projects. Excellent problem-solving skills and ability to think critically. Strong written and verbal communication skills and client facing skills. Strong organizational skills with the ability to multitask and prioritize multiple priorities. Work independently with minimal direction. Ideal candidates would be ServiceNow experts, and certified. If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.

Job Description Job Description The ServiceNow Architect will lead the design and implementation of ServiceNow solutions to optimize IT service management across the organization. This role involves collaborating with stakeholders to align ServiceNow capabilities with business processes. • Design and develop ServiceNow applications, modules, and workflows to meet business requirements. • Oversee system integration efforts with other platforms and tools within the organization. • Customize and configure ServiceNow to enhance usability and optimize performance. • Conduct assessments of existing ServiceNow implementations and recommend best practices and improvements. • Provide technical leadership and mentoring to development teams on ServiceNow capabilities and architecture. • Collaborate with project managers and business analysts to define project scope, deliverables, and timelines. • Stay current with ServiceNow updates and new features, identifying opportunities for leveraging advancements. • Ensure compliance with security standards and data integrity across ServiceNow applications. Requirements • Active Secret clearance is required. • Candidates must be U.S. citizens with no dual citizenship due to agency and contract requirements. • 7+ years of experience with ServiceNow, including architecture and development. • Strong understanding of ITIL processes and their application within ServiceNow. • Experience with ServiceNow module implementations, including Incident, Problem, Change, and Asset Management. • Proficiency in JavaScript, XML, and other relevant programming languages. • ServiceNow Certified System Administrator and Certified Implementation Specialist certification is preferred. • Excellent communication and collaboration skills for liaising with both technical and non-technical stakeholders.

Job Description Job Description SFI is searching for a ServiceNow Solution Architect who will lead the overall design and development of the ServiceNow platform. They will provide technical guidance and serve as an escalation point for the ServiceNow development team members. They will support customers and end-users to define their requirements based on the latest ServiceNow feature set. Additionally, they will work with Agile/SAFe software development experts to develop and implement technology capabilities which meaningfully improve the customer's business outcomes. Please note, this role offers a flexible work arrangement, primarily remote with the understanding that on-site presence may be required to support client needs. Primary Responsibilities Receive complex input from product and business stakeholders, translate into requirements, and map them onto ServiceNow functionality. Design and implement process workflows, automations, procedures and technical standards. Design and implement ServiceNow tables, flow diagrams, and low code, in partnership with the product team and other stakeholders. Design, review, and modify ServiceNow patterns as needed. Invent and validate solutions, including algorithmic, to novel challenges. Guide the implementation, configuration, and maintenance of interfaces/integrations with third parties. Provide technical expertise and participate in implementing new ServiceNow functionality. Maintain a comprehensive view of the ServiceNow architecture at both a bird's-eye and granular level. Clearly document ServiceNow architecture for use internally. Participate in Agile/SAFe development, e.g., assist with estimating effort and system complexity. Contribute to ServiceNow software releases through configuration tasks and feature delivery. Qualifications Bachelor's degree in information technology, computer science, business administration or related field/or equivalent experience. 5+ years of experience with ServiceNow development including process automation (orchestration), client scripts, UI actions, scheduled jobs, business rules, data imports, custom apps, and web services integration SOAP, REST). 5+ years of experience with Web development, including X-HTML, CSS3, SQL, XML, jQuery or Angular and one or more of the following back-end technologies: JavaScript, PHP, .NET, or Java integrations in ServiceNow. Strong domain expertise in ServiceNow platform applications: Strategic Portfolio Management (SPM), Hardware and Software Asset Management, Integrated Risk Management (IRM), and Performance Analytics. Experienced implementing Security Operations (SecOps) functionality in ServiceNow integrating incident data from security tools into a structure response engine that uses intelligent workflows and automation. Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design. Ability to pull together and synthesize multiple strands in large-scale projects. Experience implementing systems using the Agile/SAFe methodology. Solid communication skills, and the ability to clearly articulate complex ideas and technical designs. Experience presenting technical material to senior business managers in a non-technical manner to ensure a clear understanding of how the risk(s) affects the mission and/or business functions. Additional Information In order to meet the clearance requirements for this opportunity, candidates must be authorized to work in the US. All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History. Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting. Other Information The salary for this position is $110,000 - $185,000 annually. SFI maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations. For information on SFI's benefits please visit This is a full-time W2 position. Please no agencies, third parties, or Corp-to-corp. Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment. Spatial Front Inc. participates in E-Verify.

Job Description Job Description Description: Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it's the Digital family. Digital Consultants is seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia. Key Responsibilities: Technical Leadership Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules Lead complex ServiceNow projects including upgrades, integrations, and custom application development Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks Review and approve technical designs, workflows, and customizations Stay current with ServiceNow platform updates, new features, and emerging capabilities. People Management Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts Conduct performance reviews, set goals, and create individual development plans Foster a collaborative, innovative team culture focused on continuous learning Provide coaching and technical guidance to team members at various skill levels Manage resource allocation and workload distribution across the team Operational Excellence Ensure SLA compliance and maintain high service quality standards Lead incident response and problem resolution for platform issues Manage vendor relationships and coordinate with ServiceNow support when needed Develop and maintain team documentation, procedures, and knowledge base Strategic Planning Lead the ServiceNow roadmap planning and technology strategy Develop and maintain analytics frameworks to measure team performance and platform effectiveness Create executive-level dashboards and reports to demonstrate business value and ROI Identify opportunities for process improvement and automation using data-driven insights Support business stakeholders in defining requirements and solution approaches Requirements: Education: High School with 9+ years (or commensurate experience) Clearance: TS/SCI Certification: DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND) Experience with ServiceNow Knowledge of core ServiceNow modules IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog Configuration Management Database (CMDB)- CI relationships, data Integrity Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence Customer Service Management (CSM) Security Incident Response (SIR) ServiceNow App Engine and Platform capabilities CMDB Management: Expertise in: CMDB design, implementation, and ongoing governance Configuration Item (CI) identification, classification, and relationship mapping CMDB data quality management and health scoring Integration with discovery tools and automated population strategies CMDB analytics and reporting for IT asset visibility Compliance with ITIL configuration management processes Analytics & Reporting: Proficiency in: ServiceNow Performance Analytics implementation and configuration Dashboard creation and data visualization guidelines Benchmark development and metrics strategy aligned with business objectives Advanced reporting using Report Builder and scheduled reporting Data analysis and trend identification for operational insights Integration with external BI tools and data warehouses Development Skills: Proficiency in: JavaScript, Glide APIs, and ServiceNow scripting ServiceNow Flow Designer and Workflow REST/SOAP web services and integrations HTML, CSS, and UI customization Database concepts and ServiceNow data modeling A deep understanding of Secure Development Life Cycle (SDLC) Preferred Skills and Experience Certifications ServiceNow Certified System Administrator (CSA) ITIL Foundations Experience with DOD Networks (NIPR, SIPR, JWICS) Compensation and Benefits: The salary range for this position is $145,000 - 155,000 depending on experience. The company offers the following benefits to permanent, full-time employees: Paid Time Off (PTO) Group health plans Income protection and supplemental benefits 401(k) plan with company matching Health Savings Account (HSA) Flexible Spending Account (FSA) Pet insurance options Employee Assistance Program (EAP) Equal Opportunity & Accommodations Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to or call . Please provide your contact information and let us know how we can assist you.

Job Description Job Description We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia. Key Responsibilities Technical Leadership Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules Lead complex ServiceNow projects including upgrades, integrations, and custom application development Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks Review and approve technical designs, workflows, and customizations Stay current with ServiceNow platform updates, new features, and emerging capabilities. People Management Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts Conduct performance reviews, set goals, and create individual development plans Foster a collaborative, innovative team culture focused on continuous learning Provide coaching and technical guidance to team members at various skill levels Manage resource allocation and workload distribution across the team Operational Excellence Ensure SLA compliance and maintain high service quality standards Lead incident response and problem resolution for platform issues Manage vendor relationships and coordinate with ServiceNow support when needed Develop and maintain team documentation, procedures, and knowledge base Strategic Planning Lead the ServiceNow roadmap planning and technology strategy Develop and maintain analytics frameworks to measure team performance and platform effectiveness Create executive-level dashboards and reports to demonstrate business value and ROI Identify opportunities for process improvement and automation using data-driven insights Support business stakeholders in defining requirements and solution approaches Qualifications High School with 9+ years (or commensurate experience) Required Skills and Experience Clearance: TS/SCI DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND) Experience with ServiceNow Knowledge of core ServiceNow modules IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog Configuration Management Database (CMDB)- CI relationships, data Integrity Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence Customer Service Management (CSM) Security Incident Response (SIR) ServiceNow App Engine and Platform capabilities CMDB Management - Expertise in: CMDB design, implementation, and ongoing governance Configuration Item (CI) identification, classification, and relationship mapping CMDB data quality management and health scoring Integration with discovery tools and automated population strategies CMDB analytics and reporting for IT asset visibility Compliance with ITIL configuration management processes Analytics & Reporting - Proficiency in: ServiceNow Performance Analytics implementation and configuration Dashboard creation and data visualization guidelines Benchmark development and metrics strategy aligned with business objectives Advanced reporting using Report Builder and scheduled reporting Data analysis and trend identification for operational insights Integration with external BI tools and data warehouses Development Skills - Proficiency in: JavaScript, Glide APIs, and ServiceNow scripting ServiceNow Flow Designer and Workflow REST/SOAP web services and integrations HTML, CSS, and UI customization Database concepts and ServiceNow data modeling A deep understanding of Secure Development Life Cycle (SDLC) Preferred Skills and Experience Certifications ServiceNow Certified System Administrator (CSA) ITIL Foundations Experience with DOD Networks (NIPR, SIPR, JWICS)

Job Description Job Description Future Tech Enterprise, a leader in IT fulfillment and lifecycle solutions, is seeking a ServiceNow Queue Manager to oversee and manage ServiceNow ticket workflows related to computer fulfillment, returns, and asset lifecycle tracking for key enterprise clients. This role bridges the gap between customer ServiceNow environments and Future Tech's internal ERP system, ensuring operational excellence, data integrity, and SLA compliance across every phase of the fulfillment lifecycle. Please Note This is NOT a developer role The ServiceNow Queue Manager will work closely with Program Managers, Inside Sales, Depot Operations, and Customer Stakeholders to provide accurate, timely, and customer-aligned execution across all ServiceNow-related tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about process improvement and system integration. This is a Fort Lauderdale based on-site position. ( Remote candidates outside of the Fort Lauderdale area may be considered .) The work hours are Monday - Friday, 8:30a -5:30p Eastern time. Our Benefits offerings include Medical, Dental, and Vision Insurance, 401k with company match, and PTO. This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. Key Responsibilities ServiceNow Ticket Management Monitor and manage all incoming and active ServiceNow tickets related to computer procurement, deployment, returns, and asset support. Serve as the first-line operations interface between customers' ServiceNow environments and Future Tech internal systems. Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations. Escalate workflow blockers or inconsistencies to appropriate stakeholders, including the customer's ITSM owner, internal IT support, and the Program Manager. Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service. Collaborate with the Program Manager to review SLA compliance reports, backlog risks, and performance KPIs on a regular cadence. Returns Queue Oversight Oversee the ServiceNow Returns Queue and asset record management tasks. Validate returned equipment against asset tags, serial numbers, and customer-owned configurations to ensure integrity. Cross-reference returned asset data with Future Tech's ERP system and the customer's CMDB (Configuration Management Database). Validate ownership status and warranty coverage before final disposition. Implement quality assurance controls to mitigate inaccuracies arising from limitations or ServiceNow field constraints. Inventory Control and Lifecycle Tracking Track device movements throughout the entire lifecycle-from procurement to fulfillment, returns, redeployment, and disposition. Leverage reporting capabilities for visibility across inventory locations, statuses, and shipment flows. Ensure in-transit and depot inventory is reflected accurately in internal systems and customer dashboards. Continuous Improvement & Process Feedback Provide ongoing feedback to Future Tech and customer teams on ServiceNow system optimization opportunities. Document and recommend changes to reduce manual interventions, accelerate ticket handling, and align workflows between platforms. Stay informed of all changes to customer ServiceNow workflows, field configurations, and automation scripts that may impact fulfillment procedures. Train team members and document SOPs (standard operating procedures) for ServiceNow queue responsibilities. Qualifications Required: 3+ years of hands-on experience with ServiceNow (ITSM, Asset Management, or Fulfillment modules). Familiarity with ERP systems and asset tracking/inventory platforms. Strong understanding of IT fulfillment, device lifecycle processes, and asset returns management. Proven ability to work cross-functionally with program management, IT, sales, and warehouse teams. Experience with SLA monitoring, reporting, and issue escalation protocols. Exceptional attention to detail and process accuracy. Intermediate Excel skills for custom reporting and dashboard creation. Strong communication skills, including stakeholder updates and documentation creation. This position has responsibilities that include working with a government contractor; therefore, U.S. citizenship is required. Why Join Future Tech Influence the future of a rapidly evolving enterprise technology leader. Collaborate with industry giants and public sector innovators to co-create impactful solutions. Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation. About Future Tech Enterprise, Inc. Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization. Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Powered by JazzHR ZBQMDlhc6o

Job Description Job Description This is a remote position. Position Overview We are seeking an experienced ServiceNow Automated Test Engineer to support the VA ESOM ServiceNow Operations and Maintenance program. This role owns automated test coverage using ServiceNow Automated Test Framework (ATF) to validate releases, upgrades, new features, and configuration changes before production. The ideal candidate brings strong hands-on ServiceNow and ATF expertise and can independently design, execute, troubleshoot, and improve automated regression testing while collaborating with developers, business analysts, and release management teams in an Agile sprint and release environment. Key Responsibilities Design, build, maintain, and execute automated test suites and reusable test steps using ServiceNow Automated Test Framework (ATF). Develop ATF coverage for new features, configuration changes, enhancements, and platform upgrades. Execute automated regression testing before production releases and semi-annual ServiceNow platform upgrades. Integrate ATF testing into release management, CI/CD, and DevOps workflows. Analyze automated test failures, troubleshoot issues, and work with developers to identify root causes and corrective actions. Maintain test data, test environments, configuration baselines, and other dependencies required for reliable automated testing. Translate user stories, business requirements, and acceptance criteria into automated ATF test scenarios. Collaborate with developers, business analysts, release managers, and other stakeholders throughout the sprint lifecycle. Track and report automated test coverage, pass/fail trends, defects, and release-readiness metrics. Perform supplemental manual testing when automation is not technically feasible or cost-effective. Requirements Required Qualifications Bachelor's degree. 8+ years of ServiceNow testing, software quality assurance, or related experience. Significant hands-on experience designing, building, maintaining, and executing ServiceNow ATF test suites. Ability to independently own automated ServiceNow testing with minimal supervision. Experience creating logical and functional automated test scripts across multiple ServiceNow modules and use cases. Strong understanding of testing methodologies, automation strategies, risks, and appropriate testing approaches across different functional environments. Working knowledge of ServiceNow platform architecture and core modules such as ITSM, ITOM, CSM, or similar modules. Experience troubleshooting failed automated tests and isolating application, configuration, environment, or test-script issues. Experience using defect tracking and test management tools. Strong analytical, troubleshooting, documentation, and communication skills. U.S. Citizenship required. Ability to obtain and maintain a Public Trust clearance. Preferred Qualifications ServiceNow CSA preferred, with experience in Test Management 2.0, JavaScript, REST/SOAP APIs, ATF, CI/CD, and DevOps testing workflows. Experience testing ServiceNow in federal environments, preferably supporting the Department of Veterans Affairs or other large-scale federal programs. Benefits Core Benefits: Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off. Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage. Payroll: Paid Bi-Monthly. 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment Individual or company-wide performance and recognition awards (Quarterly) Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA. Eligible on the first of the month, immediately after the start date. Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment. Quality of Life Benefits: Training & Career Development Reimbursement of Tuition and training needed to support career development. $150 monthly reimbursement contribution paid monthly towards parking expenses. Receipts must be submitted by the close of business on the 25th of each month. Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month. Special Benefits: Performance bonus - Project-based Yearly bonus - Company based

Job Description Job Description The ServiceNow Architect will lead the design and implementation of ServiceNow solutions to optimize IT service management across the organization. This role involves collaborating with stakeholders to align ServiceNow capabilities with business processes. • Design and develop ServiceNow applications, modules, and workflows to meet business requirements. • Oversee system integration efforts with other platforms and tools within the organization. • Customize and configure ServiceNow to enhance usability and optimize performance. • Conduct assessments of existing ServiceNow implementations and recommend best practices and improvements. • Provide technical leadership and mentoring to development teams on ServiceNow capabilities and architecture. • Collaborate with project managers and business analysts to define project scope, deliverables, and timelines. • Stay current with ServiceNow updates and new features, identifying opportunities for leveraging advancements. • Ensure compliance with security standards and data integrity across ServiceNow applications. Requirements • Active Secret clearance is required. • Candidates must be U.S. citizens with no dual citizenship due to agency and contract requirements. • 7+ years of experience with ServiceNow, including architecture and development. • Strong understanding of ITIL processes and their application within ServiceNow. • Experience with ServiceNow module implementations, including Incident, Problem, Change, and Asset Management. • Proficiency in JavaScript, XML, and other relevant programming languages. • ServiceNow Certified System Administrator and Certified Implementation Specialist certification is preferred. • Excellent communication and collaboration skills for liaising with both technical and non-technical stakeholders.

Job Description Job Description SFI is searching for a ServiceNow Solution Architect who will lead the overall design and development of the ServiceNow platform. They will provide technical guidance and serve as an escalation point for the ServiceNow development team members. They will support customers and end-users to define their requirements based on the latest ServiceNow feature set. Additionally, they will work with Agile/SAFe software development experts to develop and implement technology capabilities which meaningfully improve the customer's business outcomes. Please note, this role offers a flexible work arrangement, primarily remote with the understanding that on-site presence may be required to support client needs. Primary Responsibilities Receive complex input from product and business stakeholders, translate into requirements, and map them onto ServiceNow functionality. Design and implement process workflows, automations, procedures and technical standards. Design and implement ServiceNow tables, flow diagrams, and low code, in partnership with the product team and other stakeholders. Design, review, and modify ServiceNow patterns as needed. Invent and validate solutions, including algorithmic, to novel challenges. Guide the implementation, configuration, and maintenance of interfaces/integrations with third parties. Provide technical expertise and participate in implementing new ServiceNow functionality. Maintain a comprehensive view of the ServiceNow architecture at both a bird's-eye and granular level. Clearly document ServiceNow architecture for use internally. Participate in Agile/SAFe development, e.g., assist with estimating effort and system complexity. Contribute to ServiceNow software releases through configuration tasks and feature delivery. Qualifications Bachelor's degree in information technology, computer science, business administration or related field/or equivalent experience. 5+ years of experience with ServiceNow development including process automation (orchestration), client scripts, UI actions, scheduled jobs, business rules, data imports, custom apps, and web services integration SOAP, REST). 5+ years of experience with Web development, including X-HTML, CSS3, SQL, XML, jQuery or Angular and one or more of the following back-end technologies: JavaScript, PHP, .NET, or Java integrations in ServiceNow. Strong domain expertise in ServiceNow platform applications: Strategic Portfolio Management (SPM), Hardware and Software Asset Management, Integrated Risk Management (IRM), and Performance Analytics. Experienced implementing Security Operations (SecOps) functionality in ServiceNow integrating incident data from security tools into a structure response engine that uses intelligent workflows and automation. Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design. Ability to pull together and synthesize multiple strands in large-scale projects. Experience implementing systems using the Agile/SAFe methodology. Solid communication skills, and the ability to clearly articulate complex ideas and technical designs. Experience presenting technical material to senior business managers in a non-technical manner to ensure a clear understanding of how the risk(s) affects the mission and/or business functions. Additional Information In order to meet the clearance requirements for this opportunity, candidates must be authorized to work in the US. All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History. Public Trust background investigations can take approximately four to eight weeks and requires fingerprinting. Other Information The salary for this position is $110,000 - $185,000 annually. SFI maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations. For information on SFI's benefits please visit This is a full-time W2 position. Please no agencies, third parties, or Corp-to-corp. Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment. Spatial Front Inc. participates in E-Verify.

Job Description Job Description Overview WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Arlington, VA Type of environment: Varies Noise level: Low Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Ability to receive a Public Trust clearance WAGE INFORMATION Target salary range: $145,000 - $175,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice This position supports an upcoming government contract proposal and is contingent upon contract award and government approval. Candidates must meet all stated requirements and may be required to sign a Letter of Commitment (LOC). Responsibilities We are seeking SCM Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will be a member of technical team where excellent customer service and professional expertise are required. REQUIRED QUALIFICATIONS Experience Seven or more years of experience with modern Configuration Management tools, frameworks and architecture. Three or more years using scripting languages such as Perl, Ruby and Python. Expertise in installation, Configuration and administration of industry SCM standard tools; (i.e., Telelogic Synergy/CM, StarTeam, PVCS-Dimensions, MKS IM and SI, ClearCase/ClearQuest/UCM, Maven, Cruise Control, Anthill, etc.). Strong Shell/Perl/Python Scripting expertise. Experience in processing complex service requests, such as setting up project builds or creating new scripts, with appropriate controls. Possesses working knowledge and hands-on experience with Java/J2EE technology, Microsoft VB/.NET Technology platforms. Hands-on experience in customizing SCM tools to reflect a process workflow by creating and maintaining UserExits/Triggers, User Roles, Notification mechanisms, etc. Hands-on experience with creating or customizing build automation tools Windows Server, Linux and UNIX environments. Must possess a working knowledge of software development lifecycles and how they pertain to change/version control, creation and identification of baselines, and reporting of software Configuration management metrics. Familiar with Java and object-oriented design principles. Experience using SQL and relational Databases. Extensive knowledge of SOA principles. Experience administering Subversion or other version control systems. Strong Windows/Linux/Unix experience is a must. Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable. Education Bachelor's degree or equivalent experience, advanced degree preferred. Clearance Ability to receive a Public Trust clearance RESPONSIBILITIES Identify Tools, technologies, and processes to improve the reliability, repeatability, and efficiency of Software builds and Releases. Manage and control multiple source code repositories. Validate Application Configurations and source code changes from one build to the next for multiple complex applications. Oversee the efficient migration of source code between development, test, staging, and production. Develop required scripts or code to automate and integrate chosen Configuration Management tools. Work with the systems administration team to automate Application Deployment and Configuration to production Ensure the traceability of source code artifacts to development, test, and production build versions. Install and Configure Applications in the development and test environments. Track, control, and report status of all Software changes to management. Train and mentor others on effective and proficient use of automated build and Deployment systems. Familiarity with scripting and the automation of Software build and Deployment packages. Familiar and comfortable with modern Software Applications and Software development best practices. The mission of FDIC's Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In support of this mission, FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. The use of cloud platforms like ServiceNow is a key component of the FDIC's ongoing IT Modernization Program, which emphasizes accelerated cloud adoption to support mission needs. The IT Modernization Program is intended to align the FDIC's IT program with key Federal priorities, including the Federal Cloud Smart Strategy. Qualifications TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at . We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.

Job Description Job Description Company Description TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs. Job Description TechSur is seeking a Senior DevSecOps Technical Lead to support DOL OCIO/ETA SWARAS application operations, secure software delivery, release/configuration management, CI/CD pipeline management, automated testing, vulnerability remediation, and moderate enhancements across a federal enterprise application ecosystem. This role is the primary technical lead for application sustainment, production stability, Tier 3 escalations, release execution, and secure SDLC implementation. Key Responsibilities Maintain and enhance SWARAS applications supporting WOTC, LARAS, LEARS, SWARPD, and related ETA reporting workflows. Build, monitor, and troubleshoot CI/CD pipelines using Jenkins, GitLab, Maven, Ant, and automated testing tools. Support production application O&M, defect resolution, code/configuration updates, COTS customization, scripts, automation, and release deployments. Support Java 8/11/21, Spring Boot, IBM WebSphere, AWS-hosted environments, Linux/Windows platforms, and application integrations using tools such as SOAP UI and WinSCP. Coordinate with the DBA, ISSO, Help Desk Lead, and Program Manager to resolve Tier 3 incidents, perform root cause analysis, and support P1/P2 production escalations. Integrate secure development practices into the SDLC, including code reviews, static/dynamic analysis, vulnerability testing, and pre-production validation. Support Agile delivery activities in Jira and Confluence, including sprint planning, backlog refinement, release planning, and deployment documentation. Qualifications Required Qualifications 8+ years of federal application support, DevSecOps, software sustainment, or production application support experience. Hands-on experience with Jenkins, GitLab, Maven/Ant, Java, Spring Boot, WebSphere, AWS, Linux/Windows, and automated testing. Experience directly supporting Department of Labor IT projects and applications is REQUIRED. Experience supporting FISMA Moderate applications and secure SDLC practices, including vulnerability remediation and production release controls. Experience supporting ServiceNow ticket workflows and Tier 2/Tier 3 escalation processes in a federal IT environment. U.S. Citizenship and ability to obtain and maintain DOL Public Trust suitability. Prior DOL OCIO, ETA, SWARAS, UIDBMS, OATS, or DOL enterprise application support experience. AWS Developer, AWS SysOps, Security+, Linux+, DevOps, GitLab, Jenkins, or Java certification. Experience with Splunk, SolarWinds, JMeter, Power BI, ServiceNow, and Section 508/WCAG remediation support. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Job Description GCyber is seeking a Configuration Manager, to help support a mission-focused federal IT modernization effort that is building and integrating secure digital capabilities in a classified environment. The program uses an Agile delivery model and a technology environment centered on ServiceNow, Elastic, AWS, Red Hat, and supporting integration technologies such as Kafka. The Configuration Manager will establish disciplined baseline control and release governance across a complex environment spanning development through secure production. The role combines technical understanding with strong process leadership and cross-functional coordination. As the Configuration Manager, you will Own configuration management plans, release procedures, baseline controls, governance models, change workflows, calendars, readiness criteria, deployment windows, cutover plans, rollback plans, and post-release validation. Coordinate release planning and execution across software engineering, DevOps, cloud, data, test, cyber, IA, infrastructure, operations, network automation, service management, customers, and partners. Facilitate configuration control boards, release readiness reviews, go or no-go decisions, deployment coordination, and retrospectives. Ensure release packages are complete, reviewed, traceable, approved, and supported by code, configurations, test evidence, security scans, deployment instructions, rollback plans, and release notes. Maintain traceability across requirements, defects, risks, decisions, versions, environments, and changes using Jira, Confluence, Bitbucket or Git, and associated CI/CD tools. Control software, scripts, infrastructure as code, data pipelines, schemas, dashboards, integrations, interfaces, automation workflows, COTS and FOSS components, security configurations, manifests, and runbooks. Maintain environment baselines across development, test, simulation, IL5 or IL6 targets, and operational systems. Partner with DevOps to implement controlled promotion, versioning, approval gates, automated tests, artifact retention, and auditable deployment evidence. Track and communicate release scope, readiness, risks, dependencies, blockers, defects, deployment progress, outcomes, and health indicators. Improve CM and release processes and provide practical training and guidance across engineering and operations teams. Minimum Qualifications and Requirements Active TS/SCI security clearance Ability to obtain and maintain any additional customer suitability approvals required for the position. DoD 8570/8140 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GICSP, GSEC, SSCP) Early-stage flexibility with partial telework during initial development phases Full-time on-site presence at secure facility in Washington, DC will be required as the program matures Strong written and verbal communication skills and the ability to work effectively across technical, operational, security, and customer teams. Bachelor's degree in a related discipline, additional relevant experience may be considered in place of a degree. Eight years of relevant experience; additional relevant experience may be considered in place of a degree. Demonstrated experience leading configuration management, change control, deployment coordination, release governance, or baseline management for complex cloud, software, or mission systems. Experience developing CM and release plans, facilitating approval reviews, coordinating multiple environments, and managing deployment and rollback documentation. Experience with Agile and DevOps workflows, Jira, Confluence, Git or Bitbucket, CI/CD, artifact management, branching, automated testing, and promotion pipelines. Ability to understand complex technical dependencies and impose clear, auditable control without obstructing delivery. Preferred Qualifications Experience with AWS GovCloud, IL5 or IL6, ServiceNow, Elastic or Kibana, Kafka, Logstash, Databricks, Watson AIOps, network or cyber data sources, or infrastructure as code. Experience with STIGs, vulnerability remediation, security scan evidence, privileged access, audit support, COTS and FOSS management, and federal or DoD cyber processes. Experience with ITIL, SAFe, Scrum, PMP, CMMI, ISO 9001, or comparable delivery and quality frameworks. Our Benefits GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include: 26 Days of Paid Leave + Annual PTO Increase An extra day of paid leave for every year of employment with GCyber Paid Parental Leave Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave 401(k) Matching 100% Company-funded Disability Insurance 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members Training and Professional Development Plans Commuter Benefits Plan Parking and Transportation Allowance Equal Opportunity Employer GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability. Stay in Touch For future job notifications please follow GCyber on LinkedIn. Powered by JazzHR 1pfKoZ352n

Job Description Job Description Tetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm with a mission to safeguard and protect our customers from increasing threats and vulnerabilities in this digital age. Join TDI as we stand up a brand-new Agile development team at the forefront of federal IT modernization, delivering real digital transformation where it matters most. This is a rare ground-floor opportunity to architect, build, and integrate cutting-edge infrastructure solutions in support of some of our nation's most sensitive and critical missions. The Configuration Manager will ensure baseline control, deployment coordination, and release governance across a complex environment. This role blends hands on technical understanding with strong process leadership to coordinate delivery across engineering, DevOps, test, cyber, infrastructure, operations, product management, customer stakeholders, and partner teams. This is a fully onsite opportunity requiring a daily commute to the Washington, DC area. An active TS/SCI security clearance is required. RESPONSIBILITIES: Lead end to end configuration management across all environments (dev through IL5/IL6 production). Own CM plans, release procedures, baseline controls, governance models, and change workflows. Manage release calendars, cadences, readiness criteria, deployment windows, cutover and rollback planning, and post release validation. Coordinate release planning and execution across engineering, DevOps, cloud, data, test, cyber, IA, operations, network automation, service management, and customer teams. Facilitate release readiness reviews, configuration control boards, go/no go reviews, and retrospectives. Ensure release packages are complete, reviewed, documented, traceable, and approved (code, infrastructure changes, configs, test evidence, security scans, deployment instructions, rollback plans, release notes). Maintain traceability across requirements, defects, risks, and changes using Jira, Confluence, Bitbucket, and associated CI/CD tools. Manage configuration control for software, scripts, data pipelines, dashboards, integrations, IaC, automation workflows, interfaces, COTS/FOSS components, and runbooks. Maintain environment baselines for non prod, simulators, test environments, IL5/IL6 targets, and operational systems. Partner with DevOps to ensure CI/CD pipelines support controlled promotion with proper versioning, approval gates, automated tests, and artifact retention. Coordinate DoD aligned security requirements, STIG configurations, vulnerability remediation, privileged access controls, and audit evidence. Manage release impacts across mission critical capabilities (event processing, monitoring, cyber, automation, analytics, integrations). Oversee release and configuration coordination for AWS IL5/IL6 platforms and tools such as Elastic/Kibana, Kafka, Logstash, Databricks, ServiceNow, Watson AIOps, Jira, Confluence, Bitbucket, and network/cyber data sources. Identify and manage release risks, dependencies, blockers, environment constraints, and coordination gaps. Provide timely status reporting on scope, readiness, risks, defects, deployment progress, and outcomes. Develop release dashboards, metrics, decision briefs, and health indicators. Support audits, customer reviews, engineering reviews, and readiness assessments through accurate CM records and release evidence. Drive continuous improvement of CM and release processes. Provide CM and release training, mentoring, and guidance across engineering and operations teams. Coordinate with external partners and adjacent systems on integration planning, data dependencies, release alignment, and interoperability. QUALIFICATIONS: Active DoD TS/SCI security clearance. Ability to pass additional customer suitability screening(s) prior to start. Current Security+ or equivalent/higher. Bachelor's degree with 8+ years of relevant experience, or equivalent experience. Experience leading or supporting configuration management (CM), change management, deployment coordination, or baseline management for complex cloud, software, or mission systems, including developing CM/release plans, change control processes, deployment/rollback plans, and release documentation. Demonstrated experience leading cross-functional release planning, readiness, approval, deployment, and validation across multiple environments. Experience with Agile/DevOps workflows and tools, including Jira, Confluence, Bitbucket/Git, and related traceability and versioning tools. Familiarity with CI/CD, artifact management, branching strategies, automated testing, and promotion pipelines. Ability to understand complex systems and coordinate dependencies, risks, impacts, and stakeholder decisions. Strong communication and organizational skills, with the ability to manage multiple releases, anticipate issues, close actions, resolve gaps, and maintain discipline in fast-paced environments. PREFERRED QUALIFICATIONS: Experience with DoD network or cyber operations, including AWS/AWS GovCloud and IL5/IL6 environments. Experience supporting releases for data pipelines, analytics, observability, monitoring, automation, or service-management tools, including configuration management for IaC, COTS/FOSS, security configurations, APIs, dashboards, schemas, and deployment manifests. Experience with ServiceNow ITSM and change processes, including facilitating CCBs, CABs, and readiness or approval reviews. Experience supporting compliance, STIGs, vulnerability remediation, security scan evidence, or DoD cyber processes. PAY RANGE: The anticipated salary range for this position is $130,000 - $145,000. This range is a good-faith estimate and not a guarantee of compensation. Final compensation will be based on factors including experience, education, skills, geographic location, internal equity, market data and applicable contract requirements, and may fall outside the posted range. TDI does business with the federal government, which restricts employment to individuals who are either US citizens or lawful permanent residents of the United States. "TDI is an Equal Opportunity Employer. Employment decisions are made based on individual qualifications, merit, and business needs. We do not discriminate in employment opportunities or practices based on race, color, religion, sex, or national origin, in accordance with applicable federal laws." Powered by JazzHR Z3pjx6EUEc