459 jobs found

About Innovative Labs We are a leading maker of liquid dietary supplements, known for our innovation, strong R&D, and focus on quality. With our in-house team, we create custom liquid products for top wellness, nutraceutical, and food brands. At Innovative Labs, we believe in teamwork and creativity. For over 15 years, we've helped brands bring new ideas to life with high-quality liquids, gels, purees, pastes, oils, and emulsions. Our modern facilities and dedicated team work together to make products that matter. Here, you'll grow, learn, and be part of a team that's always improving and moving forward. Why You'll Love Working Here • Your Work Matters: Support the Brands People Use Every Day • Collaborate & Create: Join a team that values fresh ideas, open communication, and teamwork • Grow Your Career: We encourage curiosity, learning, and stepping up to new challenges • Supportive Culture: Thrive in a workplace that values your contributions and well-being About the Job We are looking for a senior engineer to own the technology behind our manufacturing business. You will manage our enterprise infrastructure across cloud, on-premises and hosted environments, administer our ERP and the SaaS applications our teams rely on every day (lab, quality, production and project management), keep them all connected, and work with leaders across the company to put AI and automation to work for the business. You will be trusted to make decisions and see them through, with a direct effect on how the business runs. What You'll Do Infrastructure and Systems Administration Own our Microsoft Azure environment: Azure SQL, virtual machines, networking, storage, Azure Data Factory, identity and cost management Administer Microsoft 365 and Entra ID / Active Directory: accounts, groups, access control, conditional access and SSO Administer the VMware virtual environment and maintain the on-premises and cloud servers (Windows and Linux) behind our internal applications, including patching, backups, monitoring and disaster recovery Apply security best practices: least-privilege access, secrets management, MFA, logging, and regular access reviews AI and Automation Lead AI for the company: own our AI platform and tools, and drive how AI is adopted and used across every department Use AI as an everyday working tool: build, troubleshoot, document and support systems faster with AI assistants and agents (for example, Claude, Microsoft Copilot or Azure OpenAI) Bring systems engineering and AI together: use AI to improve how our systems and integrations work, and give the AI tools you put in place the same testing, security and monitoring as any other system Find and deliver ways to automate manual work across operations and the back office Stay current as AI changes: follow new models, tools and practices Keep learning, and help others learn: grow your own AI skills and help colleagues across the company use AI well Use AI responsibly: help set and follow practical rules for how the company uses AI, with the right controls around company data ERP and Business Systems Administration Act as the main technical administrator of our ERP: configuration, user security, upgrades, database health, and the reporting replica Administer our SaaS and specialized platforms, including LIMS, QMS, MES and production-performance (OEE) systems, and others as we add them Be the escalation point for system issues. Diagnose problems across systems, work with vendors to fix them, and keep vendor relationships and contracts in good order Evaluate new software, lead implementations and upgrades, and retire systems we no longer need Integrations and Development Design, build and support integrations between our satellite systems and the ERP, using REST APIs, Azure Data Factory, Databricks, SQL and scripting Own the data pipelines that keep production, inventory, quality and financial data in sync, with monitoring and alerts so failures are caught before users notice Write and maintain SQL, Python and PHP code for integrations, reports and internal web tools Keep clear documentation for integrations and development Partnership and Governance Partner with department leaders and teams to understand their business needs, then deliver the solution: configure an existing system, build an integration, or design a new tool on our internal web platform Support validation, change control and audit needs for systems that hold quality and compliance data Keep system documentation, runbooks and the system and integration inventory current What Makes You a Great Fit Bachelor's degree in Information Systems, Computer Science, Engineering or a related field, or equivalent professional experience 10+ years in IT systems engineering, enterprise systems administration or a similar role, with at least 5 of those years hands-on with cloud infrastructure Strong Microsoft Azure experience: Azure SQL, VMs, networking, identity (Entra ID), and Azure Data Factory or a comparable integration and data pipeline tool Experience administering an ERP system, ideally in a manufacturing or distribution business A track record of building and supporting system integrations using REST APIs, SQL and at least one scripting language (Python, PowerShell or similar) Strong SQL skills, including writing queries, tuning performance and troubleshooting databases (Microsoft SQL Server / Azure SQL preferred) Working knowledge of VMware, Active Directory, Microsoft 365, Windows Server and Linux administration Sound security habits: access control, secrets handling, backups and incident response Clear communication with non-technical users and leaders, and the ability to explain trade-offs in plain language The judgment to work independently and own outcomes, as a senior member of a small team Curiosity and adaptability: a habit of learning new technology quickly, and a real interest in using AI to change how work gets done Preferred Qualifications Experience in an FDA-regulated or cGMP manufacturing environment, including computer system validation and audit support Hands-on experience with LIMS, QMS, MES or OEE platforms (such as Redzone) Experience with Databricks, Snowflake or other modern data platforms Web development experience (PHP, JavaScript) for internal tools and dashboards Hands-on experience with AI coding assistants, AI agents or large language model APIs Experience with Git and CI/CD The Perks of Joining Our Team Comprehensive health, dental, and vision coverage-plus a few weeks of paid parental leave when it matters most Paid time off and holidays to help you unwind and recharge Real opportunities to grow your skills and make an impact as we evolve A collaborative team that's adaptable, supportive, and driven to succeed together A 401(k) retirement plan with company contributions to help you build your future Ready to innovate with us? Apply now and let's build the future together! PIbc-2914

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara is hiring a Lead IT Analyst This position is fully remote. Work Location: Remote opportunities are available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming Overview Sentara is seeking a ServiceNow AI Specialist to support the implementation and optimization of ServiceNow AI solutions across the enterprise. This role will work closely with the ServiceNow team to develop, validate, organize, and maintain AI skills and content that power AI-driven support capabilities for internal IT customers. The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while influencing and guiding others. This position is instrumental in ensuring that automation and self-service from ServiceNow's platform is accurate, discoverable , and effective in supporting AI-enabled IT service delivery. This is an excellent opportunity for internal candidates, citizen developers, reporting specialists, or IT professionals looking to grow their careers within the ServiceNow platform and AI ecosystem. The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization. The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts. The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance. The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases. The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department. Key Responsibilities Support the implementation and adoption of ServiceNow AI solutions. Develop, organize, maintain, and validate knowledge content utilized by ServiceNow AI tools. Ensure information is accurate, searchable, and optimized for AI-driven experiences. Partner with ServiceNow administrators, developers, and business stakeholders to improve knowledge management processes. Analyze ServiceNow tickets and support trends to identify content gaps and improvement opportunities. Assist with testing and validating AI-generated responses and recommendations. Recommend enhancements that improve user experience, content quality, and operational efficiency. Mentor and guide teammates while helping drive project deliverables to completion. Work independently and collaboratively across IT teams to support enterprise initiatives. Education High School Diploma or GED (Required) Associate's or Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field (Preferred) Certification/Licensure Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification) (Required) Experience Candidates must meet one of the following requirements: 3 years of ServiceNow experience including ticket management, platform utilization, administration support, reporting, workflow support, or related ServiceNow functions is strongly preferred. OR 5 years of general Information Technology experience with demonstrated hands-on experience using ServiceNow in a professional environment may be considered. Required Qualifications Experience using the ServiceNow platform. Any active ServiceNow certification (CSA, CAD, CIS, or other ServiceNow certification). Strong organizational and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple priorities and work effectively in a collaborative environment. Ability to lead initiatives and drive work to completion through influence and partnership. Preferred Qualifications Experience with ServiceNow AI capabilities or AI-enabled service management solutions. Healthcare industry experience within a hospital, health system, health plan, or related healthcare organization. Knowledge management experience. Experience as a citizen developer, reporting analyst, or business systems analyst utilizing ServiceNow. Experience supporting enterprise IT service management environments. Additionally, candidates must have: Experience working with ServiceNow tickets and workflows. Experience working independently with minimal supervision. Demonstrated ability to lead, mentor, guide, or influence team members and stakeholders. Why Join Sentara? Opportunity to join and grow within the ServiceNow team. Exposure to emerging AI technologies and enterprise-wide implementations. Ability to contribute to strategic initiatives impacting all Sentara employees. Career growth opportunity for internal candidates seeking to expand their technical expertise in ServiceNow and AI solutions. Talroo-IT We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $99,320.00 - $159,515.20 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down - $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Job Description Systems Administrator, Senior The Opportunity: Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting satellite communications (SATCOM) systems? We're looking for a Windows systems administrator to help us secure SATCOM systems and deploy networking solutions throughout the SATCOM community to directly support warfighters every day. As a systems administrator on our project, you'll maintain critical infrastructure. You'll provide customers your insight into their network through monitoring and performance management. Your technical expertise will be vital as you identify problem areas and opportunities for improvement in a mission critical network. You'll help your team better understand the network by turning metrics into information and explaining their meaning. This is an opportunity to broaden your skillset into areas like cloud computing. We focus on growing as a team, so you'll share your expertise through leadership and mentoring as you help the teamwork through challenges and develop new methodologies. As a technical leader, you'll identify new opportunities to modernize the network to help your customers meet their needs. Join our team and solve daily challenges as we improve law enforcement. Join us. The world can't wait. You Have: 8+ years of experience in system administration such as troubleshooting, root cause analysis, maintaining system performance, or managing user accounts and permission Experience managing operating systems such as Windows or Linux, and server administration, virtualization, and performing Active Directory administration Experience establishing and maintaining Microsoft group policy Experience writing technical documentation such as test plans, test procedures, SOPs, or implementation guides for users Experience performing Windows or Linux User management Experience conducting virtual machine management with VMware or Microsoft Hyper-V Experience with automated patch installation such as WSUS Ability to work in dynamic environment Secret clearance HS diploma or GED Nice If You Have: Experience supporting the DoD networks or satellite communications networks Knowledge of DoD Certificate Authority or Public Key Infrastructure integration Knowledge of cybersecurity RMF and security controls Ability to lead small teams and mentor junior team members Ability to communicate complex network principles and designs to clients Possession of strong time management, analytical, and verbal and written communication skills Bachelor's degree in a technical field Technical certifications Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role. Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Job Description Job Description Overview INFORMATION TECHNOLOGY: GreenState's Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to meet strategic objectives through technology, and provides employees and members with quality technology platforms that are always available, always relevant, and always scalable. POSITION SUMMARY: Assists in implementation, programming, system maintenance, integrations, and training for business systems and technology solutions across multiple business units related to our lending platforms. Collaborates and assists with department operations across multiple business units. Responsible for creating, evaluating, and distributing various reports on multiple systems. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Salary range for this position is $79,173.90 - $92,563.38 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Adheres to all state, federal and credit union regulations, policies and guidelines. Assists in the setup, implementation, management, programming, training, modification, troubleshooting and ongoing administration of departmental systems and technology solutions. Supports efficient and effective troubleshooting by diagnosing and resolving system related issues promptly with urgency. Identifies opportunities for automation and able to automate repetitive tasks via the use of scripting or other mechanisms. Provides technical solutions to resolve problems and enhance our lending practices via the use of SDK, API, scripting, Power BI or other solutions. Assists in the management, implementation, troubleshooting, and ongoing administration of third party platforms to ensure optimal performance and uptime. Programs custom work and writes reports as well as stays up to date on emerging technologies and integrates them into our lending platform. Provides staff support to reasonably ensure departmental systems meet regulatory compliance and internal policies, tracking changes when needed. Strong analytical, technical and problem-solving skills required. Solicits regular feedback from staff on ideas for tools, efficiencies, and ideas and works with management or other departments to implement changes. Communicates process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that technology issues and solutions within departments are understood. Conducts research, review, and analysis of the effectiveness and efficiency of existing processes and develops strategies for enhancements. Assists in creating, modifying, and removing user access for various departmental systems. Acts as a point of contact for technical issues related to the loan origination system. Provides technical support for team and departmental meetings. Creates, modifies, and maps custom documents in departmental systems necessary for the operation of those department and/or to reasonably ensure compliance. Provides support and assistance during internal, state and federal audits and examinations. Supports management with business system needs in the implementation of new products and services as well as ongoing support of current products and services. Conducts training on software/new systems for the organization as needed. Acts as IT advocate across various departments. Performs other duties as assigned. Qualifications College degree in relevant field (STEM major or MBA preferred) or equivalent work experience in related field required. Knowledge of the Software development lifecycle required. Minimum 3 years of system administration, IT or related experience required. Flexibility in work schedule to meet business needs. May require hours outside traditional work schedule, including evenings and weekends, during peak periods or to support critical initiatives. Working knowledge of PC hardware, software and systems; SQL script; reporting tools; technical aptitude; and a high level of proficiency with Microsoft Office required. Accuracy and attention to detail required with a basic understanding of statistical analysis. Interpersonal skills to represent the Credit Union in a positive way during member and vendor contact. Ability to provide quality service to co-workers, vendors and members by phone or in person. Ability to deal tactfully and efficiently with employees, members and co-workers in a professional manner. Ability to develop and maintain effective working relationships with co-workers and outside vendors. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to communicate with members of multiple departments regarding their software needs and tailor systems and train accordingly. Must be bondable. PId8d8a42907b5-6918

Job Description Job Description Job Title: Mobile Device Engineer II Location: Washington, DC Type: Contract To Hire Compensation: $38.44 (Pay Rate Low) Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Public Trust Responsibilities Support enterprise mobile device services across provisioning, deployment, maintenance, and decommissioning of smartphones, tablets, and related services. Administer Microsoft Intune for device enrollment, configuration profiles, application deployment, and policy management. Implement and enforce mobile security policies and compliance controls on iOS, Android, and Windows platforms. Troubleshoot hardware, OS, and connectivity issues to ensure quick resolution and restore user services. Support incident response, service request fulfillment, and coordinate with support teams to ensure reliable mobile operations. Assist in mobile configuration standards maintenance aligned with agency and federal IT security requirements. Participate in pre-production testing, rollout activities, and contribute to operational reporting and efficiency improvements. Support surge activities such as device refreshes and support demand expansion as directed by leadership. Requirements Must meet contract citizenship/work authorization requirements; able to obtain and maintain Public Trust clearance. Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 3-5 years of experience in mobile device management or enterprise IT support, with at least 4 years of hands-on Microsoft Intune experience. Knowledge of iOS, Android, and Windows mobile platforms and mobile security best practices. Technical proficiency in Microsoft Intune, MDM administration, endpoint troubleshooting, and incident workflows. Experience supporting federal agency environments with FISMA controls is preferred. Relevant certifications preferred, such as Microsoft Certified: Endpoint Administrator Associate (MD-102), Security+, or ITIL 4 Foundation. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description Overview INFORMATION TECHNOLOGY: GreenState's Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to meet strategic objectives through technology, and provides employees and members with quality technology platforms that are always available, always relevant, and always scalable. Responsible for and leads the implementation, programming, system maintenance and training for business systems and technology solutions across multiple business units. Collaborates and assists with department operations across multiple business units. Responsible for creating, evaluating, and distributing various reports on multiple systems. Coordinates and manages efforts within the Business Systems Administrator team. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Salary range for this position is $103,793.30 - $121,346.42 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Adheres to all state, federal and credit union regulations, policies and guidelines. Leads the Business Systems Administration team. Leads the setup, implementation, management, programming, training, modification, troubleshooting and ongoing administration of departmental systems and technology solutions. Leads the management, implementation, troubleshooting, and ongoing administration of third party websites that support the departmental business operations. Programs any custom work and writes reports as needed. Ensures departmental systems meet regulatory compliance and internal policies. Track and document changes as system modifications are completed. Serves as a technical resource to assist with timely, accurate and appropriate data extraction from the portfolio management tool(s) for manipulation into manageable format. Solicits regular feedback from staff on ideas for tools, efficiencies, and ideas and works with management or other departments to implement. Communicates process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that technology issues and solutions within departments are understood. Conducts research, review, and analysis of the effectiveness and efficiency of existing processes and develops strategies for enhancement. Creates, modifies, and removes user access users for various departmental systems. Creates, programs, analyzes, and assists with the creation of monthly, quarterly, and on demand BI Reports and system specific reports. Creates, modifies, and maps custom documents in departmental systems necessary for the operation of those department and/or to reasonably ensure compliance. Conducts training on software/new systems for the organization as needed. Acts as IT advocate across various departments including Mortgage, Account Resolutions, Retail, etc. Qualifications College degree in relevant field or equivalent work experience in related field. Minimum 5 years of system administration, IT or related experience required. Willingness to work flexible hours to accomplish workload. During periods of peak demand and at other times, job will require a non-traditional workweek with extra hours including evening and/or weekend duties. Systems administration or similar experience preferred. Working knowledge of PC hardware, software and systems; SQL script; reporting tools; technical aptitude; and a high level of proficiency with Microsoft Office. Accuracy and attention to detail required with a basic understanding of statistical analysis. Interpersonal skills to represent the Credit Union in a positive way during member and vendor contact. Ability to provide quality service to co-workers, vendors and members by phone or in person. Ability to deal tactfully and efficiently with employees, members and co-workers in a professional manner. Ability to develop and maintain effective working relationships with co-workers and outside vendors. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to communicate with members of multiple departments regarding their software needs and tailor systems and train accordingly. Ensure effective change management and document configuration. Must be bondable. PI9a6b080d4ba6-7909

Job Description Job Description Overview INFORMATION TECHNOLOGY: GreenState's Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to meet strategic objectives through technology, and provides employees and members with quality technology platforms that are always available, always relevant, and always scalable. POSITION SUMMARY: The IT Enterprise System Administrator II will maintain the Jack Henry core platform to ensure high availability, proper security while adding flexible integration with other systems. Additionally, the position will be primarily responsible for workflow automations (OpCon). GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Salary range for this position is $103,793.30 - $121,346.42 with a progressive benefit package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Maintain the Jack Henry core system by tracking server activity, performing upgrades of software, maintaining computer hardware, addressing technical issues, and improving efficiency by evaluating system functions. Work during off hours on system upgrades and fixes to reduce impact on business. Facilitate business continuity tests and recovery objectives in the event of a disaster. Manage the vendor relationship as it pertains to the core system. Serves as liaison between end users and development (technical and non-technical) during all phases of the product lifecycle. Works closely with third-party vendors to ensure problem resolution, or successful software or hardware implementation. Is responsible for application configuration, patching, and release management. Performs daily, monthly, quarterly, and yearend production activities that include application upgrades and maintenance. Identifies, promotes, and evaluates idea driven solutions and innovations. Facilitates business process changes for greater efficiency and improvement. Plans, conducts, directs, and performs project need analysis, managing the delivery of solutions from conception to implementation. Defines specifications and workflow models for product development. Prepares scope, work-effort, and cost estimates. Works with current and potential vendors to evaluate, implement, address, and coordinate new hardware & software, releases, patches, regulatory compliance and serves as the point of escalation during outages or periods of degraded software performance. Performs configuration changes to production applications. Executes and facilitates periodic testing and implementation of contingency plans to ensure availability of applications in case of system failure. Assists in preparation and testing of annual disaster recovery. Acts as the point of contact for business units in solving serious software and usability problems. Documents procedures in a manner such that future deployments and redeployments are repeatable. Performs general administrative functions, vendor due diligence, documentation, maintenance of vendor records, and processing invoices. Contributes technical knowledge and understanding of applications to training programs, support documentation, and operating procedures. Adheres to the change management process for all changes made to system components by creating specifications in a manner that allows for notification to affected parties and recovery from the change in the event it is necessary. Assists in training of new employees. Provides back up for team members where needed. Performs other duties as assigned. Qualifications College degree in relevant field or equivalent work experience. Five years of similar or related experience in supporting business applications environments within a financial institution environment. Experience with Jack Henry core banking data processing, imaging, Synergy/ITC, CRM, account opening, loan origination, and job scheduling systems(OpCon) is preferred. Proven ability to partner effectively across all levels of the organization and develop positive working relationships. Excellent communication/influence skills, including reports; presentations; group facilitation; ability to develop professional relationships both inside and outside the organization. Capable of independent judgment with significant discretion to make daily operational decisions. Must be highly organized and able to execute multiple complex projects concurrently within required timelines and expectations and be able to redirect priorities based upon current workload. Sufficient comprehension of the subject area(s) to solve unusual as well as common work problems. Thorough knowledge and understanding of financial institution operation and business processes. General familiarity with problem analysis and excellent level of problem-solving capabilities to establish adequate solutions to operating problems. General knowledge of production cycles and projected results of those cycles for related applications. Experience with systems analysis tools, data extraction, database queries, and report writing tools. Must be able to satisfy all job responsibilities, including detecting and resolving system errors with very limited input from the direct supervisor. Stays current with emerging technology trends. Must be flexible to work after-hours and on-call. Must be bondable. PIb4ddf0c5-

Job Description Job Description Determined to end Veteran suicide, K9s For Warriors is the leading nonprofit organization providing Service Dogs to military Veterans nationwide suffering from PTSD, traumatic brain injury, and/or military sexual trauma - at no financial cost to the Veteran. Founded in 2011 as a 501(c)(3) nonprofit organization, K9s For Warriors is committed to saving lives at both ends of the leash by primarily rescuing dogs and pairing them with Veterans in need. In order to continue the great work we're doing, we're looking to add a IT Coordinato r to our amazing team! Role and Responsibilities The Information Technology Coordinator serves as the primary lead on any software deployment projects, aligning department goals with technology needs, and vetting solutions to ensure mission support. The IT Coordinator also serves as the on-site contact for staff technology needs, including computer setup, troubleshooting, equipment deployment and relaying issues to our Managed Service Provider; and provides basic user management Salesforce administration. The ideal candidate is service-oriented, organized, and passionate about leveraging technology to support the mission of the organization. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES System Deployment & Asset Management Primary project lead to any new system deployments for the organization; tracks any contracts, renewals, and audits of current software usage; provides recommendations to the Director of Data & Strategy on mission critical needs Triage any system procurement requests, researches and vets the requested system, runs financial analysis to understand any stop gaps and find solutions that are organizationally suitable to make recommendations to the Director of Data & Strategy Manage the inventory, tracking, and lifecycle of all organizational technology assets; assign computers and peripherals (monitors, keyboards, phones, headsets, etc.) as needed Maintain accurate records of equipment assignments, software licenses, and warranties Recommend equipment replacements and upgrades when appropriate End-User Support & Technical Assistance Serve as the first point of contact for staff technology requests and troubleshooting on-site technical issues, then triage issues with our Managed Service Provider or applicable vendor Coordinate hardware repairs and warranty service with vendors including but not limited to: Managed Service Provider, printers, etc. Salesforce Administration Support Perform basic Salesforce administrative functions including user account creation, modification, deactivation, and assigning permission sets; help maintain data integrity and support reporting needs across the organization Training & Documentation Support the learning and knowledge of IT best practices within the organization in collaboration with our Managed Service Provider to ensure staff knows K9s processes, procedures, and continues to operate IT in a safe and effective manner Ensure compliance of annual cybersecurity training and other K9s' IT best practices Other Duties Perform other projects as assigned by the Director of Data & Strategy and/or the Chief Operating & Information Officer Ability to go up and down a ladder Ability to carry up to 50 pounds Qualifications and Education Requirements Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience Minimum of 2 years of hands-on IT support experience Experience supporting Microsoft Windows environments and Microsoft 365 Experience working with computer hardware, mobile devices, printers, and networking equipment Experience managing technology assets and equipment inventories Preferred Skills Salesforce Administrator experience Knowledge of cybersecurity best practices CORE COMPETENCIES Integrity Attention to Detail Customer Service Problem Analysis Results Oriented Monday- Friday

Job Description Job Description Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients. Description: Job Title: SecOps Lead Developer Work Location & Reporting Address: Chicago, IL 60604 (Hybrid) Vendor Rate: Contract duration: 12 months Target Start Date: 18 Sep 2026 Does this position require Visa independent candidates only? Yes Interview Process: Both and client interviews are video interviews. Job Details: Minimum years of experience required: 8-10 years Certification needed: ServiceNow Certified System Administrator (CSA) and Certified Admin Developer (CAD) and Certified Implementation Service (CIS) - VR/SIR All three certifications are mandatory. Must Have Skills: (Hands-on experience) "Secops "ServiceNow Developer "Integration with Security Tools/Systems Nice to Have Skills: None Detailed Job Description: Role Summary We are seeking an experienced ServiceNow SecOps Senior Developer to lead the design, development, and implementation of ServiceNow Security Operations (SecOps) solutions. The ideal candidate will independently drive SecOps implementations, mentor junior developers, collaborate with security teams, and actively participate in architecture review boards by presenting and defending technical designs aligned with enterprise security standards. Key Responsibilities "Design, develop, configure, and implement ServiceNow SecOps solutions including: oSecurity Incident Response (SIR) oVulnerability Response (VR) oThreat Intelligence oConfiguration Compliance "Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, and integrations. "Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes. "Participate in Architecture Review Boards and confidently defend technical designs and implementation strategies. "Integrate ServiceNow with security tools such as Microsoft Defender, CrowdStrike, Qualys, Tenable, Rapid7, Splunk, Microsoft Sentinel, and SIEM/SOAR platforms. "Automate security response and vulnerability remediation workflows. "Conduct code reviews, enforce development standards, and ensure platform scalability and security. "Mentor junior developers and provide technical leadership across the SecOps team. "Collaborate with Security Operations, Risk, Compliance, and Infrastructure teams to deliver effective security solutions. Required Technical Skills "10 years of ServiceNow development experience with 8 years in SecOps. "Strong expertise in: oSecurity Incident Response (SIR) oVulnerability Response (VR) oThreat Intelligence oCMDB and Discovery oIntegrationHub and Flow Designer oServiceNow platform administration and scripting "Proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, and REST/SOAP integrations. "Experience integrating ServiceNow with vulnerability management, endpoint security, SIEM, and threat intelligence platforms. "Strong understanding of cybersecurity fundamentals, incident response processes, vulnerability management, and security operations. "Experience with Agile delivery, Git, and CI/CD practices. Soft Skills "Strong technical leadership and mentoring capabilities. "Ability to independently lead SecOps implementation activities. "Excellent communication and stakeholder management skills. "Strong presentation skills with the ability to influence and defend architectural decisions. "Strong analytical, troubleshooting, and problem-solving skills. "Ability to work effectively with security, infrastructure, and business stakeholders. Required Certifications "ServiceNow Certified System Administrator (CSA) "ServiceNow Certified Application Developer (CAD) "ServiceNow Certified Implementation Specialist SecOps Preferred Certifications "ServiceNow Certified Implementation Specialist Vulnerability Response (CIS-VR) "ServiceNow Certified Implementation Specialist Security Incident Response (CIS-SIR) Custom Fields: Name: Intake Call Requested Value: true Name: Intake Call Completed Value: true EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

Job Description Job Description Overview POSITION SUMMARY: The IT Help Desk Lead is a member of the IT Service Delivery team, responsible for assisting in operations of the network, PC, peripheral, service desk, telecommunications, and operational processes of the credit unions environment. The IT Help Desk Lead will provide Level 1 (Diagnostic) technical support to staff, answering emails and phone, entering, and tracking tickets, and monitoring completion. Escalates issues where necessary and works with IT staff to determine root cause and follow up with customers as appropriate. The IT Help Desk Lead will provide a single voice for the Help Desk team coordinating needs, challenges, process improvements and technology adoption with the IT Service Delivery Director and other staff as directed. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. Pay range for this hourly position is $33.31 - $44.46/hr with a progressive benefits package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Serve as the primary point of escalation for technical issues, ensuring timely resolution while providing expert troubleshooting guidance. Serves as the first point of contact for staff seeking technical assistance Perform remote troubleshooting through diagnostic techniques and investigative questions; triages, resolves, and re-directs incidents and service requests as appropriate Guide and mentor, the help desk team by offering technical advice, best practices, and on-the-job learning opportunities without formal management responsibilities. Maintain a calm and solutions-oriented approach during high-pressure situations, acting as a steadying influence for the team and end users. Collaborate with cross-functional teams (such as network administrators, developers, and security teams) to ensure seamless resolution of IT-related issues. Monitor and improve help desk performance metrics, identifying areas for process improvement and contributing to the development of more efficient workflows. Assist in creating and maintaining knowledge base documentation, ensuring that help desk staff and end users have access to up-to-date information Enable the tooling leveraged by IT Service Delivery through implementation of process improvements Lead efforts to enhance system reliability and performance by proactively identifying potential technical issues and addressing them before they impact users. Support software and hardware deployments by providing hands-on assistance and troubleshooting during critical updates or rollouts. Act as a liaison between the help desk team and other departments, ensuring clear communication and effective coordination in resolving broader IT challenges. Promote a collaborative and supportive work environment, fostering a team culture where individuals feel comfortable seeking help and contributing ideas. Contributes to and/or develops IT policies and procedures, ensuring alignment with organizational goals and compliance with security standards Develops procedures in their absence to support the team and the tools leveraged by IT Service Delivery Occasionally works outside of normal business hours for special projects and additional duties. Participates in the on-call rotation. Performs other duties as may be assigned. Qualifications Associate degree in Information Technology or related field (equivalent work experience may substitute for degree). Relevant certifications are preferred. Minimum 5 years of IT industry experience in an advanced desktop-related administration or similar IT services support role Substantial knowledge of PC software and hardware; technical aptitude; and a desire to learn. Ability to determine proper course of action based on pre-defined operational procedures and troubleshooting experience. Ability to work with highly confidential information in a discretionary manner. Must possess strong analytical and problem-solving skills. Must be detail oriented with excellent customer service and organizational skills, as well as strong verbal, written, and interpersonal communication skills. Must be an effective time manager with an able to work independently, while collaborating with the team to ensure mission delivery. Ability to effectively and efficiently resolve problems. Self-motivated with the ability to work in a fast-paced environment. Ability to work with and be responsible for equipment valued between $500 and $10,000. Reports to work punctually, works all scheduled hours, and works as necessitated by business demand Must be bondable PI48b2c12912a8-0397

Job Description Job Description OVERVIEW: AmeriBest Home Care provides quality in-home care to our clients. The Quality Control Analyst is a crucial member of the AmeriBest team for ensuring the quality of our services by conducting audits and evaluations. Reporting to the Chief Compliance Officer, and working closely with the Quality Control Administrator, it is the Quality Control Analyst's responsibility to analyze operational workflows and data to measure and evaluate our compliance with internal policies and industry regulations. The success of the Quality Control Analyst will be measured by productive completion of audits, effective presentation of each audit's results, and successful implementation of corrective action plans to improve quality and compliance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Perform independent control testing and auditing activities and document results Analyze data and information to identify trends and patterns related to quality Develop and maintain quality control procedures and protocols; support the refinement of testing scripts Collaborate with cross-functional teams to resolve quality issues and implement corrective actions Prepare detailed audit reports on quality control activities and results Analyze time records, Electronic Visit Verification data, billing records, payroll records, personnel files, authorization records, and other related data to confirm processes were completed correctly Educate other departments on discovered quality gaps Stay current with industry trends and best practices in quality control Assist in developing and maintaining issue management best practices Assist with gathering records to respond to external requests and audits Assist with Ad hoc projects as necessary Other duties as assigned COMPLIANCE AS REQUIREMENT OF PERFORMANCE: Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a part of each associate's performance to follow these requirements: All associates are expected to participate in any investigatory activities All associates are expected to report any violation of AmeriBest policies and procedures All associates are expected to conduct themselves in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws COMPETENCIES/SKILLS (Required): Bachelor's degree preferably in a business-related field Must have advanced computer skills - strong proficiency in Microsoft 365 including Excel, Word, Outlook, SharePoint, and Teams Must be able to comprehend regulations and guidance documents and apply critical thinking skills to evaluate requirements Must be detail oriented and able to effectively communicate verbally and in writing Able to work independently on projects with minimum oversight Able to safeguard confidential information Able to function effectively as a member of a team PREFERRED EXPERIENCE (Not Required): Experience in Home Care Agency operations Familiarity with the HHAeXchange software system Experience with Microsoft Power BI or SQL tools Knowledge of Risk Management and Internal Audit concepts PHYSICAL DEMANDS: Regular requirement to sit; use hands to touch, handle or feel Ability to work using a computer during entire shift Occasional requirement to stand; walk and reach with hands and arms Occasional requirement to lift and/or move up to 30 pounds Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus WORK ENVIRONMENT: Business Office Environment Noise level is usually moderate

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. Salary Range: $109,058 - $141,775 Hampton Roads Transit is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but is not limited to F1-OPT, F1-CPT, H-1B, TN, L-1, J-1. This position is 100% On-Site or Hybrid per HRT Telecommuting Policy. Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) Manage all levels of system administration support for all Dynamics 365 environments. Manage release management and change management processes for Dynamics 365 Manage upgrade/update support. Coordinate and perform database refreshes. Monitor and communicate maintenance notifications. Monitor performance Dynamics 365 environments. Deploy and manage developer environments. Assist to maintain and test system configurations and workflows. Manage and maintain system integrations to other internal and external systems. Assist to maintain software licenses, user access and security roles. Provide as needed support for troubleshooting and remediation of technical issues. Manage and coordinate with Microsoft through to resolution raised system issues. Assist with administrative support for other ERP systems. Assist with development and reporting efforts in Dynamics 365. Work with functional and technical teams to understand and gather requirements to design and develop modifications and extensions to Microsoft Dynamics. Use of Microsoft Dynamics development and reporting tools to design, develop and test customizations, integrations, and reports. Create requested documentation supporting system design, development, and testing. Perform maintenance and development work in a manner that is consistent with company standards and procedures. Other related tasks to ensure on-going secure and supported system. Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures. Performs all other related duties as required. Required Software Knowledge and Skills Essential to Job Functions: Technical experience in D365 Systems Administration and Configuration Technical functional knowledge in one or more of following areas: General Ledger, Accounts Payable, Purchasing, Fixed Assets or Inventory Ability to logically troubleshoot technical problems. Strong analytical and problem-solving skills. Collaboration, analytical, and teamwork skills. Demonstrated ability working in a collaborative and transparent environment Ability to mentor team members and transfer knowledge to others Must be technically and functionally oriented (good problem solving and troubleshooting skills), excellent communication skills (both written and verbal), self-motivated, self-directed, good multi-tasking skills, quality oriented, flexible, and committed to successful on-time completion of tasks Safety Responsibility: Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department. Training and/or Education: BS in Computer Science, Management Information Systems, Information Systems or Related Technical Field Required Experience: 4+ combined years' experience as Microsoft Dynamics System Administrator on AX 2012 and D365 3+ years of proven expertise in system auditing 3+ years' experience with set-up and managing integrations with Microsoft's Recurring Integration Scheduler 3+ years' experience with printer configuration D365 3+ years of proven expertise in user authentication, user authorization and data security 2+ years proven knowledge and experience with user roles and Security in AX / D365 3+ years of proven expertise customizing Microsoft Dynamics. Including 1+ years of development experience on AX 2012 and/or D365 with Microsoft Visual Studio. 3+ years creation and maintenance of various AIF Services for Microsoft Dynamics Integration with minimum 2 year on AX 2012 and/or D365. 3+ years proven experience creating and updating custom reports in utilizing the following reporting tools: Management Reporter, BI Cubes, SQL Server Report Builder, other available tools. 3+ years of experience with Microsoft Dynamics Workflow. 2+ years proven experience creating and modifying forms with SSRS 4+ Superior Technical proficiency with SQL for reviewing data, troubleshooting, developing user reports, and testing/validating source system data 2+ years of technical experience with .NET C#, X or other OOP programming language Licenses or Certificates: Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence). Special Requirements: This position is classified as essential personnel. FLSA Status: Exempt Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Unusual Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties will require working weekends and Holidays. HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at or email .

Job Description Job Description Overview At Vision IT, we put people first-our employees, their families and customers. As a Sr. VoIP Call Manager / Mobile (Systems Administrator), you will play a key role in ensuring the smooth operation and support of our Cisco Unified Communication Manager (UCM) and mobile systems. This hands-on technical role involves managing system upgrades, troubleshooting, and maintaining communication systems while providing high-quality service and ensuring system availability. Your expertise will directly impact our mission by ensuring the seamless operation of VoIP services, mobile endpoints, and other critical communication infrastructure. Key Responsibilities System Management & Installation Install new software releases and system upgrades for Cisco Unified Communication Manager (UCM), evaluating and installing patches to maintain system stability. Perform system backups and data recovery, ensuring data integrity across all server components. Maintain system configurations and monitor system performance to prevent downtime or failure. Endpoint Management & Troubleshooting Create, configure, and maintain client endpoints within the UCM, ensuring smooth communication between software-defined and physical devices. Troubleshoot and resolve issues related to endpoints, both software-defined and physical, ensuring optimal functionality. System Monitoring & Maintenance Continuously monitor system configurations and logs to ensure data integrity, prevent failures, and ensure continuous VoIP services. Conduct regular patching, system updates, and configuration changes to ensure optimal system performance and security. Collaboration & Problem Resolution Work closely with internal teams and customers to address issues, providing technical support and solutions for any VoIP-related or mobile system concerns. Lead troubleshooting efforts for network and VoIP-related issues, collaborating with cross-functional teams to resolve problems efficiently. Documentation & Reporting Maintain detailed records of system configurations, patch updates, and troubleshooting processes. Prepare regular reports on system performance, potential issues, and resolution steps for internal stakeholders. Qualifications & Required Experience 5+ years of hands-on experience with VoIP administration, especially with Cisco Unified Communication Manager (UCM), and managing mobile systems. Proficiency in VoIP systems, UCM configuration, and endpoint management (both software-defined and physical). Strong troubleshooting skills and experience in resolving VoIP call management and mobile system issues. Solid experience in performing system backups, recovery, and ensuring the integrity of data across critical infrastructure systems. Familiarity with network configurations, including the ability to manage and maintain configurations for VoIP and mobile systems. Ability to monitor systems, perform updates, and implement patches to ensure the highest level of service availability. Preferred Skills Certifications such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP). Experience with mobile endpoint management and configuration. Familiarity with network security protocols and best practices for VoIP infrastructure. Security Clearance: Secret or higher (must be eligible for DoD clearance). Why Vision IT? At Vision IT, we are committed to compassion, excellence, and servant leadership. We empower our teams to drive mission success, ensuring seamless IT service delivery for Los Angeles AFB and its mission partners. If you are a results-driven IT leader, passionate about people, program excellence, government IT service management, and leading high-performing teams, we want you on our team. At Vision IT, we prioritize the health, well-being, and financial security of our employees with a comprehensive benefits package, including: 401(k) Plan : Company matching contributions to help you save for retirement. Dental & Vision Insurance : Coverage for dental care, eye exams, glasses, and contacts. Health Insurance : Comprehensive medical coverage. Paid Time Off (PTO) : Generous policy to maintain work-life balance. Disability Insurance : Short-term and long-term protection for financial stability. Life & AD&D Insurance : Coverage for life and accidental death/dismemberment. Supplemental Benefits : Voluntary benefits for critical illness, accident, and hospital care. We are dedicated to supporting your health, well-being, and long-term financial goals. Vision IT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vision IT complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Vision IT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with Vision IT's employees' ability to perform their job duties may result in discipline up to and including discharge.

Job Description Job Description Job Description: ServiceNow Delivery Manager Contract Atlanta, GA Role Overview We are seeking an experienced ServiceNow Delivery Manager to lead the delivery of large-scale digital transformation programs across global operations. The ideal candidate will have deep expertise in ServiceNow platforms (especially ITSM), experience managing Managed Cloud Operations (MCO) environments, and exposure to AI-driven solutions within service management ecosystems. This role requires strong leadership skills to drive end-to-end program delivery, stakeholder engagement, and continuous service improvement across distributed teams. Key Responsibilities Program & Delivery Management Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies. Manage complex, multi-workstream programs, ensuring alignment with business objectives, timelines, and budgets. Establish and maintain governance frameworks, dashboards, KPIs, and reporting mechanisms. Drive Agile / SAFe / hybrid delivery models for global implementations. ServiceNow Platform Leadership Oversee implementation, enhancement, and support of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB). Ensure adherence to ServiceNow best practices, architecture standards, and platform governance. Collaborate with architecture teams to design scalable, secure, and future-ready solutions. Managed Cloud Operations (MCO) Lead delivery and operations in MCO / cloud-managed services environments. Ensure high availability, performance, and compliance of ServiceNow platforms in cloud ecosystems. Drive operational excellence through automation, monitoring, and continuous improvement initiatives. AI & Automation Enablement Champion adoption of AI-powered capabilities within ServiceNow (e.g., Virtual Agent, Predictive Intelligence, AIOps). Identify opportunities to integrate AI/ML solutions to improve service desk efficiency and user experience. Collaborate with data and AI teams to implement intelligent workflows and predictive analytics. Global Stakeholder Management Engage with C-level stakeholders, business leaders, and IT executives across regions. Manage cross-functional teams across onshore, offshore, and nearshore locations. Act as the primary escalation point for delivery risks and issues. Financial & Risk Management Manage program budgets, forecasting, and cost optimization. Identify risks and establish mitigation strategies proactively. Ensure compliance with organizational and regulatory standards. People & Team Leadership Lead and mentor large global delivery teams including developers, architects, and consultants. Drive a culture of innovation, accountability, and continuous learning. Support talent development and capability building in ServiceNow and AI domains. Required Qualifications Bachelor's or Master's degree in IT, Computer Science, or related field. 10-15+ years of experience in IT service delivery and transformation programs. 5+ years of experience in ServiceNow delivery leadership roles. Strong hands-on experience with ServiceNow ITSM module. Proven track record of managing large, global transformation programs. Experience working in Managed Cloud Operations (MCO) / cloud environments. Exposure to AI/ML implementations within ITSM or enterprise platforms. Certifications: ServiceNow Certified System Administrator (CSA) ITIL v3/v4 Foundation (or higher) ServiceNow CIS-ITSM (preferred) Preferred Skills Experience with ServiceNow modules beyond ITSM (ITOM, ITBM, HRSD, CSM). Knowledge of AIOps, automation frameworks, and integration tools. Familiarity with cloud platforms (Azure, AWS, GCP). Strong understanding of DevOps and CI/CD practices. Excellent communication, leadership, and stakeholder management skills. Key Competencies Strategic thinking and execution Program governance and risk management Global delivery leadership Client relationship management Innovation and AI adoption mindset Success Metrics Successful delivery of transformation programs on time and within budget Improved service performance and operational efficiency Adoption of AI/automation capabilities High customer satisfaction (CSAT) scores Strong team engagement and retention Flexible work from home options available.

Job Description Job Description Senior Exchange Online (EXO) Administrator Washington, DC -100% onsite Per Federal contract U.S. citizenship is required Must be able to obtain Public Trust clearance Start Date- 08/2026 through 12/2027 with possibility of long-term contract extension based on performance Open to W2 and C2C Must apply by June 30th Position Summary Manage and maintain our hybrid Exchange environment, including on-premises Exchange Server and Exchange Online (Microsoft 365). Ensure reliable email services, security, and compliance across the organization. Key Responsibilities • Administer and support hybrid Exchange infrastructure (on-premises and Exchange Online) • Manage mailbox migrations, mail flow, and hybrid connectivity between environments • Configure and maintain transport rules, DLP policies, retention policies, and email security features • Monitor system performance, troubleshoot issues, and resolve user email problems • Implement anti-spam, anti-malware, and threat protection using Microsoft Defender for Office 365 • Manage user provisioning, distribution groups, shared mailboxes, and permissions • Maintain hybrid synchronization and directory services (Azure AD Connect) • Execute eDiscovery, legal holds, and compliance investigations • Document configurations, procedures, and maintain system architecture records • Provide end-user support and training on email features Required Technologies • Microsoft Exchange Online & Exchange Server (hybrid environment) • PowerShell (Exchange Online/On-Prem Management) • Microsoft 365 Admin Center & Exchange Admin Center (EAC) • Azure Active Directory & Azure AD Connect • Exchange Online Protection (EOP) & Microsoft Defender for Office 365 • DNS, SPF, DKIM, DMARC, mail flow routing Required Experience • 4+ years managing Exchange environments • 2+ years with hybrid Exchange (on-premises + Exchange Online) • 2+ years PowerShell scripting for Exchange administration • Hands-on experience with mailbox migrations and hybrid deployments • Email security and compliance implementation Preferred Qualifications • Microsoft 365 Certified: Messaging Administrator Associate • Experience with 500+ user environments • ITIL or service management experience Ref:

Build More Than Just a Career. Build Your Future. At Vailexa, we're not just hiring - we're building thinkers, creators, and future leaders. We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you're someone who wants to learn fast, take ownership, and grow beyond limits, you'll feel right at home here. Key Responsibilities Manage and maintain infrastructure, including servers, network devices, storage systems, and virtualization platforms. Install, configure, and troubleshoot operating systems, software applications, and hardware components. Implement and maintain security measures to protect data and systems from cyber threats and vulnerabilities. Monitor system performance and reliability, proactively identifying and resolving issues to minimize downtime and ensure optimal performance. Plan and execute system upgrades, migrations, and patch management activities, adhering to best practices and minimizing disruptions to business operations. Collaborate with cross-functional teams to support business initiatives, providing technical expertise and guidance for projects. Develop and maintain documentation, including system configurations, procedures, and policies, to ensure effective knowledge transfer and compliance with regulatory requirements. Provide technical support and assistance to end users, resolving issues in a timely and efficient manner to ensure productivity and user satisfaction. Participate in on-call rotation and respond to system emergencies outside of regular business hours as needed. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as a System Administrator or similar role in a high-tech environment. Strong knowledge of Linux and/or Windows operating systems, as well as experience with virtualization technologies (e.g., VMware, Hyper-V). Strong understanding of system hardware and remote management via IPMItool, iLO, iDRAC, etc. Proficiency in scripting languages such as PowerShell, Bash, or Python. Familiarity with network protocols, security principles, and the ITIL framework. Excellent troubleshooting skills and attention to detail, with the ability to analyze complex technical issues and implement effective solutions. Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels. Preferred Qualifications Relevant certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Administrator, VMware Certified Professional). Vailexa Technology is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law Ready to take the next step? If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you. Apply now and start building your journey with Vailexa.