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mobile device engineer ii
Test Engineer/Scientist Level-III
Augustine Consulting Inc. Trenton, New Jersey
Job Description Job Description Description Augustine Consulting Inc. is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced Engineer/Scientist - III to support ACI's Third Party Integration (3PI) Team, leading the evaluation, integration, and testing of emerging third-party technologies in support of the Nett Warrior program and Army modernization initiatives. Duties and Responsibilities: This position leads the evaluation, integration, interoperability assessment, testing, and fielding of third-party hardware and software capabilities within the Army's tactical communications and command and control ecosystem. Working closely with Product Managers, Program Offices, operational units, and industry partners, the Engineer Scientist supports the engineering lifecycle and helps ensure emerging technologies are integrated in support of Nett Warrior, Next Generation Command and Control (NGC2), Transformation in Contact (TiC), Tactical Edge Networking (TEN), and related Army modernization initiatives. Work includes systems integration, requirements analysis, technical evaluation, interoperability testing, and operational support. A successful Engineer/Scientist - III at ACI will: Demonstrate expertise in systems engineering, interoperability analysis, systems integration, and technical evaluation of complex military command and control capabilities, Lead complex technical integration efforts involving multiple stakeholders, competing priorities, and evolving operational requirements. Effectively coordinate and communicate with senior government leaders, operational units, acquisition professionals, engineers, and industry partners to achieve mission objectives. Apply engineering principles across the full system lifecycle, including requirements analysis, design, development, testing, troubleshooting, documentation, and sustainment. Analyze complex technical challenges and provide practical recommendations that improve interoperability, operational effectiveness, and mission success across the tactical network. Serve as a trusted technical advisor and subject matter expert, evaluating emerging commercial and government technologies for integration into Army tactical communications and command and control ecosystems. A Technical Analyst who fits our team is: Dynamic: contributes energy and enthusiasm to our daily tasks, to the team's interactions, and to the Company's mission. Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks "Why?" as often as necessary to get to the root of the matter. Mature: respects others' opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company's leaders. Forthright: speaks with conviction; argues based on understanding, respectfully. Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond "stick-fetching" to connect the unconnected. Timely: shows up, ready to think, prepared to get on with the day's assignments; contributes analytical insights that meet time-sensitive, reasonable requests. Honest: knows what's right, what's legal, what's appropriate; acts accordingly. Required Qualifications: Must be a U.S. Citizen Due to the sensitive nature of the work being performed, a candidate must possess or be able to possess a Department of War (DOW) Secret clearance. High School diploma and 14 years' experience, or Associate's degree and 12 years' experience, or Bachelor's degree and 5 years' experience, or Master's degree and 1 year of experience. Experience with one or more of the following development tools/environments is desired: Android SDK, .NET SDK, OpenGL, FFMPEG, and SQLite. Domain experience in geospatial systems (i.e., moving map display), geo-positioning devices, advanced GPS technology, tactical networking, and/or mission planning solutions desired. Experience with mobile applications, Android OS, and Windows preferred. Strong understanding of IP networking architectures, network devices, networking principles, and tactical communications infrastructure. Experience with tactical networks, mission command systems, handheld mobile computing devices, operating systems, system administration, network protocols, and software development or engineering processes. Demonstrated ability to independently assess technical and operational challenges, exercise sound judgment, solve complex problems, and communicate technical information effectively to technical and non-technical audiences. Advanced proficiency with Microsoft Office applications, particularly Excel, Word, Outlook, and Teams, with the ability to work independently or within a team environment, manage competing priorities, produce technical documentation, and travel as required to support customer operations. Preferred Qualifications: Three (3) years of experience utilizing Nett Warrior or comparable Situational Awareness and Command and Control (C2) systems. Experience supporting Army tactical communications, Mission Command systems, operational units, or military network modernization initiatives. Experience operating tactical radios and developing communications architectures, including communications planning, Mobile Ad Hoc Networking (MANET) waveforms, and Common Operating Picture (COP) data flows. Experience deploying, configuring, administering, and supporting Team Awareness Kit (TAK) server infrastructure and associated services. Experience utilizing TAK applications, including ATAK, WinTAK, and ITAK, in operational or test environments. Experience developing automation and administrative scripts using Windows PowerShell or similar scripting languages. Experience creating, configuring, and managing virtual machines and virtual environments using Hyper-V or comparable virtualization platforms. Augustine Consulting Inc. offers a robust benefits package which includes: Competitive salary Comprehensive Medical, Dental, and Vision plans Group Life and Voluntary Life Insurance plans Retirement Savings Plan Paid Time Off Paid Parental Leave Tuition and Professional Development Reimbursement Program
11/10/2026
Full time
Job Description Job Description Description Augustine Consulting Inc. is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced Engineer/Scientist - III to support ACI's Third Party Integration (3PI) Team, leading the evaluation, integration, and testing of emerging third-party technologies in support of the Nett Warrior program and Army modernization initiatives. Duties and Responsibilities: This position leads the evaluation, integration, interoperability assessment, testing, and fielding of third-party hardware and software capabilities within the Army's tactical communications and command and control ecosystem. Working closely with Product Managers, Program Offices, operational units, and industry partners, the Engineer Scientist supports the engineering lifecycle and helps ensure emerging technologies are integrated in support of Nett Warrior, Next Generation Command and Control (NGC2), Transformation in Contact (TiC), Tactical Edge Networking (TEN), and related Army modernization initiatives. Work includes systems integration, requirements analysis, technical evaluation, interoperability testing, and operational support. A successful Engineer/Scientist - III at ACI will: Demonstrate expertise in systems engineering, interoperability analysis, systems integration, and technical evaluation of complex military command and control capabilities, Lead complex technical integration efforts involving multiple stakeholders, competing priorities, and evolving operational requirements. Effectively coordinate and communicate with senior government leaders, operational units, acquisition professionals, engineers, and industry partners to achieve mission objectives. Apply engineering principles across the full system lifecycle, including requirements analysis, design, development, testing, troubleshooting, documentation, and sustainment. Analyze complex technical challenges and provide practical recommendations that improve interoperability, operational effectiveness, and mission success across the tactical network. Serve as a trusted technical advisor and subject matter expert, evaluating emerging commercial and government technologies for integration into Army tactical communications and command and control ecosystems. A Technical Analyst who fits our team is: Dynamic: contributes energy and enthusiasm to our daily tasks, to the team's interactions, and to the Company's mission. Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks "Why?" as often as necessary to get to the root of the matter. Mature: respects others' opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company's leaders. Forthright: speaks with conviction; argues based on understanding, respectfully. Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond "stick-fetching" to connect the unconnected. Timely: shows up, ready to think, prepared to get on with the day's assignments; contributes analytical insights that meet time-sensitive, reasonable requests. Honest: knows what's right, what's legal, what's appropriate; acts accordingly. Required Qualifications: Must be a U.S. Citizen Due to the sensitive nature of the work being performed, a candidate must possess or be able to possess a Department of War (DOW) Secret clearance. High School diploma and 14 years' experience, or Associate's degree and 12 years' experience, or Bachelor's degree and 5 years' experience, or Master's degree and 1 year of experience. Experience with one or more of the following development tools/environments is desired: Android SDK, .NET SDK, OpenGL, FFMPEG, and SQLite. Domain experience in geospatial systems (i.e., moving map display), geo-positioning devices, advanced GPS technology, tactical networking, and/or mission planning solutions desired. Experience with mobile applications, Android OS, and Windows preferred. Strong understanding of IP networking architectures, network devices, networking principles, and tactical communications infrastructure. Experience with tactical networks, mission command systems, handheld mobile computing devices, operating systems, system administration, network protocols, and software development or engineering processes. Demonstrated ability to independently assess technical and operational challenges, exercise sound judgment, solve complex problems, and communicate technical information effectively to technical and non-technical audiences. Advanced proficiency with Microsoft Office applications, particularly Excel, Word, Outlook, and Teams, with the ability to work independently or within a team environment, manage competing priorities, produce technical documentation, and travel as required to support customer operations. Preferred Qualifications: Three (3) years of experience utilizing Nett Warrior or comparable Situational Awareness and Command and Control (C2) systems. Experience supporting Army tactical communications, Mission Command systems, operational units, or military network modernization initiatives. Experience operating tactical radios and developing communications architectures, including communications planning, Mobile Ad Hoc Networking (MANET) waveforms, and Common Operating Picture (COP) data flows. Experience deploying, configuring, administering, and supporting Team Awareness Kit (TAK) server infrastructure and associated services. Experience utilizing TAK applications, including ATAK, WinTAK, and ITAK, in operational or test environments. Experience developing automation and administrative scripts using Windows PowerShell or similar scripting languages. Experience creating, configuring, and managing virtual machines and virtual environments using Hyper-V or comparable virtualization platforms. Augustine Consulting Inc. offers a robust benefits package which includes: Competitive salary Comprehensive Medical, Dental, and Vision plans Group Life and Voluntary Life Insurance plans Retirement Savings Plan Paid Time Off Paid Parental Leave Tuition and Professional Development Reimbursement Program
Deskside Technician II
Stefanini Irwindale, California
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. PROXIMITY SUPPORT TECHNICIAN Key ResponsibilitiesEnd-User Support & Device ManagementProvide professional in-person and remote technical support for mobile devices (smartphones, tablets), laptops, desktops, and peripheral equipmentExecute iPhone/iPad activations, Mobile Device Management (MDM) enrollment, and carrier coordination for wireless deploymentsSupport Apple devices (iPhones, iPads, MACs) and Windows operating systems with Microsoft Office suiteDeliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standardsInfrastructure & Equipment SupportManage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate officesSupport diverse printer ecosystem including HP LaserJet, Zebra printers, retail printers (RFID/Epson), and general office printersSet up and support videoconferencing equipment (Zoom) and audio/video systems (e.g., Carlipa)Perform initial troubleshooting and first-level support for network infrastructure, including connectivity issues and equipment rebootsMaintain point-of-sale systems, displays, scanners, input devices and handheld devicesLifecycle & Asset ManagementPerform complete lifecycle management of endpoints including imaging, provisioning, configuration, upgrades, and decommissioningConduct IT asset inventory control and management with complete audit trailsProvision, track, and maintain loaner/temporary equipment inventory for business continuityMaintain asset hygiene standards including lifecycle tracking, disposal protocols, and regional compliance requirementsPerform basic hardware maintenance (Intel, Mac)Project Support & DocumentationSupport new store openings and sites like warehouse or manufacture, renovations, relocations, and closures including technology setup/teardown and cutover coordinationParticipate in small-scale IT projects such as new software/hardware deployments or system updates under supervisionDocument all activities accurately in incident, request, and asset management systemsCreate and update technical documentation and knowledge base articlesContribute to knowledge management systems by documenting solutions, creating how-to guides, and reporting recurring issuesIncident & Service ManagementManage and control IT incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs)Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T healthConduct basic monitoring of systems and infrastructure, reporting anomalies to senior team membersCoordinate effectively with third-party vendors, OEMs, and internal support groups (network, security, applications)Business Partnership & EscalationPartner with business stakeholders to identify technology pain points and escalate systemic issues through proper channelsTranslate business needs into technical solutions or route requests to appropriate specialized teamsDemonstrate service-excellence mindset and effective conflict resolution skills Required Qualifications & SkillsEducation & ExperienceCurrently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related fieldExperience with networks and TCP/IP protocolsStrong experience and knowledge of Operating Systems (Windows and macOS)Technical CompetenciesFamiliarity with ITSM (ServiceNow) and remote support toolsProficiency with Mobile Device Management platformsUnderstanding of asset management systems and lifecycle processesProfessional SkillsExcellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location)Demonstrated ability to work effectively in a team environmentAptitude for conflict resolution and managing pressure effectivelyProactive attitude and strong desire for continuous learning and professional developmentService-excellence mindset appropriate for luxury retail environmentsCompTIA A+ or equivalentAvailability for travelValid driver's license and full ability to drive
11/10/2026
Full time
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. PROXIMITY SUPPORT TECHNICIAN Key ResponsibilitiesEnd-User Support & Device ManagementProvide professional in-person and remote technical support for mobile devices (smartphones, tablets), laptops, desktops, and peripheral equipmentExecute iPhone/iPad activations, Mobile Device Management (MDM) enrollment, and carrier coordination for wireless deploymentsSupport Apple devices (iPhones, iPads, MACs) and Windows operating systems with Microsoft Office suiteDeliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standardsInfrastructure & Equipment SupportManage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate officesSupport diverse printer ecosystem including HP LaserJet, Zebra printers, retail printers (RFID/Epson), and general office printersSet up and support videoconferencing equipment (Zoom) and audio/video systems (e.g., Carlipa)Perform initial troubleshooting and first-level support for network infrastructure, including connectivity issues and equipment rebootsMaintain point-of-sale systems, displays, scanners, input devices and handheld devicesLifecycle & Asset ManagementPerform complete lifecycle management of endpoints including imaging, provisioning, configuration, upgrades, and decommissioningConduct IT asset inventory control and management with complete audit trailsProvision, track, and maintain loaner/temporary equipment inventory for business continuityMaintain asset hygiene standards including lifecycle tracking, disposal protocols, and regional compliance requirementsPerform basic hardware maintenance (Intel, Mac)Project Support & DocumentationSupport new store openings and sites like warehouse or manufacture, renovations, relocations, and closures including technology setup/teardown and cutover coordinationParticipate in small-scale IT projects such as new software/hardware deployments or system updates under supervisionDocument all activities accurately in incident, request, and asset management systemsCreate and update technical documentation and knowledge base articlesContribute to knowledge management systems by documenting solutions, creating how-to guides, and reporting recurring issuesIncident & Service ManagementManage and control IT incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs)Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T healthConduct basic monitoring of systems and infrastructure, reporting anomalies to senior team membersCoordinate effectively with third-party vendors, OEMs, and internal support groups (network, security, applications)Business Partnership & EscalationPartner with business stakeholders to identify technology pain points and escalate systemic issues through proper channelsTranslate business needs into technical solutions or route requests to appropriate specialized teamsDemonstrate service-excellence mindset and effective conflict resolution skills Required Qualifications & SkillsEducation & ExperienceCurrently pursuing or holding a degree in Information Technology, Computer Science, Computer Engineering, or related fieldExperience with networks and TCP/IP protocolsStrong experience and knowledge of Operating Systems (Windows and macOS)Technical CompetenciesFamiliarity with ITSM (ServiceNow) and remote support toolsProficiency with Mobile Device Management platformsUnderstanding of asset management systems and lifecycle processesProfessional SkillsExcellent verbal and written communication skills with intermediate to advanced English language proficiency (Option for Spanish or Portuguese based on the location)Demonstrated ability to work effectively in a team environmentAptitude for conflict resolution and managing pressure effectivelyProactive attitude and strong desire for continuous learning and professional developmentService-excellence mindset appropriate for luxury retail environmentsCompTIA A+ or equivalentAvailability for travelValid driver's license and full ability to drive
Mobile Device Engineer II
System One Washington, Washington DC
Job Description Job Description Job Title: Mobile Device Engineer II Location: Washington, DC Type: Contract To Hire Compensation: $38.44 (Pay Rate Low) Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Public Trust Responsibilities Support enterprise mobile device services across provisioning, deployment, maintenance, and decommissioning of smartphones, tablets, and related services. Administer Microsoft Intune for device enrollment, configuration profiles, application deployment, and policy management. Implement and enforce mobile security policies and compliance controls on iOS, Android, and Windows platforms. Troubleshoot hardware, OS, and connectivity issues to ensure quick resolution and restore user services. Support incident response, service request fulfillment, and coordinate with support teams to ensure reliable mobile operations. Assist in mobile configuration standards maintenance aligned with agency and federal IT security requirements. Participate in pre-production testing, rollout activities, and contribute to operational reporting and efficiency improvements. Support surge activities such as device refreshes and support demand expansion as directed by leadership. Requirements Must meet contract citizenship/work authorization requirements; able to obtain and maintain Public Trust clearance. Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 3-5 years of experience in mobile device management or enterprise IT support, with at least 4 years of hands-on Microsoft Intune experience. Knowledge of iOS, Android, and Windows mobile platforms and mobile security best practices. Technical proficiency in Microsoft Intune, MDM administration, endpoint troubleshooting, and incident workflows. Experience supporting federal agency environments with FISMA controls is preferred. Relevant certifications preferred, such as Microsoft Certified: Endpoint Administrator Associate (MD-102), Security+, or ITIL 4 Foundation. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
11/10/2026
Full time
Job Description Job Description Job Title: Mobile Device Engineer II Location: Washington, DC Type: Contract To Hire Compensation: $38.44 (Pay Rate Low) Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Public Trust Responsibilities Support enterprise mobile device services across provisioning, deployment, maintenance, and decommissioning of smartphones, tablets, and related services. Administer Microsoft Intune for device enrollment, configuration profiles, application deployment, and policy management. Implement and enforce mobile security policies and compliance controls on iOS, Android, and Windows platforms. Troubleshoot hardware, OS, and connectivity issues to ensure quick resolution and restore user services. Support incident response, service request fulfillment, and coordinate with support teams to ensure reliable mobile operations. Assist in mobile configuration standards maintenance aligned with agency and federal IT security requirements. Participate in pre-production testing, rollout activities, and contribute to operational reporting and efficiency improvements. Support surge activities such as device refreshes and support demand expansion as directed by leadership. Requirements Must meet contract citizenship/work authorization requirements; able to obtain and maintain Public Trust clearance. Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 3-5 years of experience in mobile device management or enterprise IT support, with at least 4 years of hands-on Microsoft Intune experience. Knowledge of iOS, Android, and Windows mobile platforms and mobile security best practices. Technical proficiency in Microsoft Intune, MDM administration, endpoint troubleshooting, and incident workflows. Experience supporting federal agency environments with FISMA controls is preferred. Relevant certifications preferred, such as Microsoft Certified: Endpoint Administrator Associate (MD-102), Security+, or ITIL 4 Foundation. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
IT Coordinator
BASIS Ed Pflugerville, Texas
Job Description Job Description BASIS Pflugerville is seeking an IT Coordinator to join our bright, passionate team! Visit to learn more about us! POSITION SUMMARY The IT Coordinator's primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise. PRIMARY RESPONSIBILITIES: Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones Imaging computers utilizing PXE boot Office 365 Administration Outlook and Lync 2013 configuration Maintains system processes related to file and system backups Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.) Maintain Active Directory user and computer accounts Maintains computer and mobile device updates/patches Maintain telephony equipment including VOIP and analog services Recommends hardware, software and consumables for purchase. Maintain updated and accurate inventory lists Maintain and create documentation of IT processes KEY COMPETENCIES Knowledge and understanding of BASIS organization Attention to detail and strong organization and communication skills. Excellent customer service skills Analytical with strong problem solving skills Strong project management skills Ability to interpret a variety of instructions in written or verbal form EDUCATION AND EXPERIENCE REQUIREMENTS Required: Technical or Associates degree; experience can be considered in place of degree 1-2 years in an IT Help Desk environment Preferred: Knowledge of SharePoint 2013 Knowledge of System Center 2012 Knowledge of Microsoft Dynamics Basic understanding of IP routing Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS does not discriminate on the basis of any actual or perceived classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX. Inquiries regarding BASIS' nondiscrimination policies should be directed to . As used in this policy, the term "BASIS" refers to: BASIS Educational Group, LLC; BASIS Charter Schools, Inc.; BDC, A Public Charter School, Inc.; BBR Schools, Inc.; BASIS Texas Charter Schools, Inc., and all affiliated entities.
11/06/2026
Full time
Job Description Job Description BASIS Pflugerville is seeking an IT Coordinator to join our bright, passionate team! Visit to learn more about us! POSITION SUMMARY The IT Coordinator's primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise. PRIMARY RESPONSIBILITIES: Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones Imaging computers utilizing PXE boot Office 365 Administration Outlook and Lync 2013 configuration Maintains system processes related to file and system backups Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.) Maintain Active Directory user and computer accounts Maintains computer and mobile device updates/patches Maintain telephony equipment including VOIP and analog services Recommends hardware, software and consumables for purchase. Maintain updated and accurate inventory lists Maintain and create documentation of IT processes KEY COMPETENCIES Knowledge and understanding of BASIS organization Attention to detail and strong organization and communication skills. Excellent customer service skills Analytical with strong problem solving skills Strong project management skills Ability to interpret a variety of instructions in written or verbal form EDUCATION AND EXPERIENCE REQUIREMENTS Required: Technical or Associates degree; experience can be considered in place of degree 1-2 years in an IT Help Desk environment Preferred: Knowledge of SharePoint 2013 Knowledge of System Center 2012 Knowledge of Microsoft Dynamics Basic understanding of IP routing Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS does not discriminate on the basis of any actual or perceived classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX. Inquiries regarding BASIS' nondiscrimination policies should be directed to . As used in this policy, the term "BASIS" refers to: BASIS Educational Group, LLC; BASIS Charter Schools, Inc.; BDC, A Public Charter School, Inc.; BBR Schools, Inc.; BASIS Texas Charter Schools, Inc., and all affiliated entities.
Mobile Device Engineer
ApTask New York, New York
Job Description Job Description About Client: The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services. The Client s primary focus revolves around developing, manufacturing, and licensing a wide range of software products, including the globally recognized operating system, Windows. It has released several versions of Windows, catering to both personal computers and servers, which have become integral to the functioning of millions of devices worldwide. Apart from Windows, client offers an extensive portfolio of software applications and tools for both individuals and enterprises. Moreover, client has a substantial presence in the field of artificial intelligence (AI) and research, working on projects like the development of conversational AI agents, natural language processing, and machine learning technologies. Rate Range: $90-$100/Hr Job Description: The Mobile Engineer will be responsible for supporting and maintaining smartphone and tablet-based solutions for the Customer. The engineer should have experience with Apple/IOS devices, Apple systems such as Apple Business Manager (ABM), Apple Developer Enterprise program, iCloud, and provisioning & support activities. Experience with iOS development is a plus but not necessary. Experience with Mobile Device Management systems such as Microsoft Intune and Workspace One UEM (AirWatch) is required. Candidate should have some experience working in a highly secure environment and be comfortable navigating VPN and firewalled systems. Ability to think constructively and communicate technology conversion effort steps is required. Strong written communication skills and ability to work in an interrupt-driven environment is a must. Android device experience a plus. Additional experience with Windows systems and/or SCCM a plus. Responsibilities: Use Microsoft Intune and Workspace One to manage end-user devices, including: Defining and assigning device policy Importing and assigning software packages Device reporting Perform 2 nd and 3 rd - level troubleshooting - resolving device provisioning issues, software and policy deployment issues, and handling user issues Coordinate and advise level-1 support groups Coordination with logistics vendor for installations and field service calls Create documentation for configurations and support procedures iOS Beta and General Release testing Requirements and Experience: Experience with Mobile Device Management systems (Intune, Workspace One/AirWatch preferred, though others are acceptable) and iPhone management Deep knowledge of Apple s ecosystem (iOS and Macs), iOS troubleshooting and maintenance, including Apple s Device Enrollment Program (DEP), aka Apple Business Manager Experience creating custom iOS/Mac Mobile configuration payloads is a must Experience with provisioning iOS Devices at scale and using automation tools like Apple Configurator, APU (Apple Provisioning Utility), iOS/Mac Shortcuts, and Automator Workflows for iOS is a big plus Understanding of iOS Enterprise Developer Account Management is a plus Experience with remotely troubleshooting WiFi and cellular connectivity issues Experience working in a secure environment (navigating firewalls and VPNs) Knowledge of how device and software certificates are used and applied Minimum of five (5) years of experience in a technical support role, (e.g. technical support engineer, desktop support engineer, IT help desk technician, etc.) Good communication skills (documentation skills a plus) Ability to diagnose and troubleshoot technical issues in an enterprise environment Knowledge of computer architectures, mobile devices, and peripheral products Ability to work collaboratively and independently to manage, prioritize, track and follow-through on multiple tasks in parallel to meet challenging deadlines. About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at . Applicant Consent: By submitting your application, you agree to ApTask's () Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or . Message frequency may vary. Msg & data rates may apply.
11/06/2026
Full time
Job Description Job Description About Client: The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services. The Client s primary focus revolves around developing, manufacturing, and licensing a wide range of software products, including the globally recognized operating system, Windows. It has released several versions of Windows, catering to both personal computers and servers, which have become integral to the functioning of millions of devices worldwide. Apart from Windows, client offers an extensive portfolio of software applications and tools for both individuals and enterprises. Moreover, client has a substantial presence in the field of artificial intelligence (AI) and research, working on projects like the development of conversational AI agents, natural language processing, and machine learning technologies. Rate Range: $90-$100/Hr Job Description: The Mobile Engineer will be responsible for supporting and maintaining smartphone and tablet-based solutions for the Customer. The engineer should have experience with Apple/IOS devices, Apple systems such as Apple Business Manager (ABM), Apple Developer Enterprise program, iCloud, and provisioning & support activities. Experience with iOS development is a plus but not necessary. Experience with Mobile Device Management systems such as Microsoft Intune and Workspace One UEM (AirWatch) is required. Candidate should have some experience working in a highly secure environment and be comfortable navigating VPN and firewalled systems. Ability to think constructively and communicate technology conversion effort steps is required. Strong written communication skills and ability to work in an interrupt-driven environment is a must. Android device experience a plus. Additional experience with Windows systems and/or SCCM a plus. Responsibilities: Use Microsoft Intune and Workspace One to manage end-user devices, including: Defining and assigning device policy Importing and assigning software packages Device reporting Perform 2 nd and 3 rd - level troubleshooting - resolving device provisioning issues, software and policy deployment issues, and handling user issues Coordinate and advise level-1 support groups Coordination with logistics vendor for installations and field service calls Create documentation for configurations and support procedures iOS Beta and General Release testing Requirements and Experience: Experience with Mobile Device Management systems (Intune, Workspace One/AirWatch preferred, though others are acceptable) and iPhone management Deep knowledge of Apple s ecosystem (iOS and Macs), iOS troubleshooting and maintenance, including Apple s Device Enrollment Program (DEP), aka Apple Business Manager Experience creating custom iOS/Mac Mobile configuration payloads is a must Experience with provisioning iOS Devices at scale and using automation tools like Apple Configurator, APU (Apple Provisioning Utility), iOS/Mac Shortcuts, and Automator Workflows for iOS is a big plus Understanding of iOS Enterprise Developer Account Management is a plus Experience with remotely troubleshooting WiFi and cellular connectivity issues Experience working in a secure environment (navigating firewalls and VPNs) Knowledge of how device and software certificates are used and applied Minimum of five (5) years of experience in a technical support role, (e.g. technical support engineer, desktop support engineer, IT help desk technician, etc.) Good communication skills (documentation skills a plus) Ability to diagnose and troubleshoot technical issues in an enterprise environment Knowledge of computer architectures, mobile devices, and peripheral products Ability to work collaboratively and independently to manage, prioritize, track and follow-through on multiple tasks in parallel to meet challenging deadlines. About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at . Applicant Consent: By submitting your application, you agree to ApTask's () Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or . Message frequency may vary. Msg & data rates may apply.
Information Technology (IT) Coordinator
ProSidian Consulting, LLC Aiken, South Carolina
Job Description Job Description: Company Description ProSidian is a Management and Operations Consulting Services firm that delivers value to clients through tailored solutions grounded in industry-leading practices. ProSidian provides enterprise services/solutions for Risk Management Compliance Business Process IT Effectiveness Engineering Environmental Sustainability Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together global professionals to deliver a wide range of engagements for public and private, defense and civilian government, and non-profit organizations. Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and align at the intersections of assets, processes, policies, and people to deliver value. See the link to the ProSidian website at Description ProSidian seeks a Information Technology (IT) Coordinator Information Technology Coordination (ITCoord) for Program Support on a SCA - Service Contract Act / Service Contract Labor Standards (SCLS) Basis for Working On-Site (Client Site) in The Southeast South Atlantic CONUS Area (Aiken, South Carolina) Contract Contingent, generally located across the Aiken, South Carolina Across The Southeast South Atlantic CONUS Region supporting a High-hazard nuclear cleanup environment requiring disciplined staffing, safety, quality, security, and regulatory compliance. With STD Work/Job Site (Office) Language(s) being English; the Information Technology (IT) Coordinator Information Technology Coordination (ITCoord) L00082 is aligned with GSA Labor Category: Administrative Specialist II. This role shall be principally focused on ProSidian Strategic Resourcing and Professional Staff Augmentation for Information Technology Coordination (ITCoord) Solutions and Services Information Technology Coordination (ITCoord) for ProSidian Strategic Resourcing and Professional Staff Augmentation for Information Technology Coordination (ITCoord) Solutions and Services We seek Information Technology (IT) Coordinator candidates with relevant Nuclear And Environmental Management Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Nuclear And Environmental Management Sector Clients such as SRMC. This as a Contract Contingent or Contract W-2 (IRS-1099) Information Technology Coordination (ITCoord) Functional Area / Swim Lane / Category Discipline Professional - ProSidian Strategic Resourcing and Professional Staff Augmentation for Information Technology Coordination (ITCoord) Solutions and Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. Information Technology (IT) Coordinator Information Technology Coordination (ITCoord) The Administrative Specialist II role(s) are located in the Southeast South Atlantic CONUS Region, at or near Aiken, South Carolina, Initially identified Work Site Address (Working On-Site (Client Site) Address: 121 Richland Ave E, Aiken, SC 29801, USA JOB OVERVIEW Provide services and support as a Information Technology (IT) Coordinator ProSidian Strategic Resourcing and Professional Staff Augmentation for Information Technology Coordination (ITCoord) Solutions and Services aligned with the Information Technology Coordination (ITCoord) Functional Area / Swim Lane / Category Discipline in the Nuclear And Environmental Management Industry Sector. This role focusses on Human Capital Project Management Engineering Environmental Compliance Risk Management IT Effectiveness Business Process Training Knowledge Management Solutions for clients such as Savannah River Mission Completion, LLC (SRMC) SRMC Supply Chain / Procurement supporting the Liquid Waste Program under DOE prime contract DEM000068 Generally Located In Aiken, South Carolina and across the Southeast South Atlantic CONUS Region (Of Country/World) Working On-Site (Client Site). Provide Information Technology Coordination (ITCoord) Services and Solutions as a ProSidian Engagement Team Member working in a capacity that Supports technology coordination activities through planning, analysis, coordination, documentation, compliance, quality assurance, and stakeholder support Keep users productive by coordinating devices, vendors, repairs, applications, inventory, and first-line technical support. RESPONSIBILITIES AND DUTIES - Information Technology (IT) Coordinator Information Technology Coordination (ITCoord) L00082 Safety is a primary responsibility in each job performed. Obtain safety training, obey safety rules, and make safety an integral part of each task. Take necessary steps to stop work if continuing the activity is unsafe or will create and unsafe condition. Monitors the status of PC leases to ensure that new PCs are ordered and delivered prior to the lease expiration date. Works with users to determine the appropriate PC configuration to meet their needs. Resolves issues between users and PC vendor (s). Performs inventory of PCs to verify appropriate repurpose. Acts as interface between user, M&O contractor and vendor for all printer repairs. Monitors all printer repair orders to ensure work is done in a timely manner. Continuously works to improve the PC, printer and mobile device processes. Prepares reports documenting PC lease and printer repair statistics. Ensures appropriate approvals and coordinates the distribution and tracking of all mobile devices (i.e., iPads and cellular phones). Works with wireless vendor to resolve mobile device issues. May provides first level technical support for mobile devices. Works with wireless vendor to resolve mobile device issues. May serve as first level technical support for assigned business systems applications. Stays current with system information, changes and updates. Other duties as assigned The responsibilities provided above are intended to describe the primary elements of the job as a whole and not describe any one position in its entirety. Qualifications Desired Qualifications For Information Technology (IT) Coordinator Information Technology Coordination Candidates: Bachelor's degree from an accredited university. Associate's degree and 2+ years supporting an Information Technology (IT) department or performing IT work. High School diploma/GED and 4+ years of related secondary education and/or experience sup Education / Experience Requirements / Qualifications Bachelor's degree from an accredited university. Associate's degree and 2+ years supporting an Information Technology (IT) department or performing IT work. High School diploma/GED and 4+ years of related secondary education and/or experience supporting an IT department or performing IT work. Must be a US Citizen. Bachelor's degree from an accredited university. Associate's degree and 2+ years supporting an Information Technology (IT) department or performing IT work. High School diploma/GED and 4+ years of related secondary education and/or experience sup This position aligns with functional and technical requirements in the Nuclear And Environmental Management Sector and Information Technology (IT) Coordinator Candidates principally support Information Technology Coordination (ITCoord) Functional Area / Swim Lane / Category Disciplines. Skills Required Primarily focused on Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services initiatives and aligned with Program Support activities Information Technology Coordination (ITCoord) Functional Area Activities. PC lifecycle and lease management; device configuration; inventory; printer service coordination; mobile-device administration; first-level application support; user training Competencies Required Customer service; vendor coordination; problem solving; asset accountability; communication; process improvement Ancillary Details Of The Roles SRMC Job Grade: 63 FLSA: SOP AAP Code: Blank/not provided COCS: Blank/not provided Date Revised: 9.3.2020 Client preferred qualifications: Knowledgeable on PC hardware and software implementation and configuration. Knowledgeable about the technology of cell/smartphones and tablets (iPad etc.). Strong oral and written communications skills. Customer oriented. Other Details Oversees the PC lease and mobile device programs, coordinates printer repairs and acts as the mobile interface with the vendors of these devices. Serves as first level support for assigned business systems applications and performs associated training. And Environmental Management Additional Information Our Corporate Benefits Policy and Philosophy ProSidian's Corporate Benefits Policy and Philosophy highlight the company's support for Eligible Employees through health, financial, work-life, and professional development benefits. Depending on employment type, location, role, client, laws, and plan terms, offerings include medical, dental, vision coverage; assistance programs; paid time off; insurance; retirement plans; flexible spending; education opportunities; recognition bonuses; discounts; and flexible work arrangements. These promote wellness, financial stability, ongoing learning, and work-life balance. ProSidian administers these benefits in line with legal, regulatory, contract, insurance, and business standards, with detailed plan documents. This creates a competitive, sustainable environment for employee growth, contribution, and shared success. Learn More At ProSidian's Employee Benefits Program Is Designed Around Four Core Priorities . click apply for full job details
11/06/2026
Full time
Job Description Job Description: Company Description ProSidian is a Management and Operations Consulting Services firm that delivers value to clients through tailored solutions grounded in industry-leading practices. ProSidian provides enterprise services/solutions for Risk Management Compliance Business Process IT Effectiveness Engineering Environmental Sustainability Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together global professionals to deliver a wide range of engagements for public and private, defense and civilian government, and non-profit organizations. Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and align at the intersections of assets, processes, policies, and people to deliver value. See the link to the ProSidian website at Description ProSidian seeks a Information Technology (IT) Coordinator Information Technology Coordination (ITCoord) for Program Support on a SCA - Service Contract Act / Service Contract Labor Standards (SCLS) Basis for Working On-Site (Client Site) in The Southeast South Atlantic CONUS Area (Aiken, South Carolina) Contract Contingent, generally located across the Aiken, South Carolina Across The Southeast South Atlantic CONUS Region supporting a High-hazard nuclear cleanup environment requiring disciplined staffing, safety, quality, security, and regulatory compliance. With STD Work/Job Site (Office) Language(s) being English; the Information Technology (IT) Coordinator Information Technology Coordination (ITCoord) L00082 is aligned with GSA Labor Category: Administrative Specialist II. This role shall be principally focused on ProSidian Strategic Resourcing and Professional Staff Augmentation for Information Technology Coordination (ITCoord) Solutions and Services Information Technology Coordination (ITCoord) for ProSidian Strategic Resourcing and Professional Staff Augmentation for Information Technology Coordination (ITCoord) Solutions and Services We seek Information Technology (IT) Coordinator candidates with relevant Nuclear And Environmental Management Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Nuclear And Environmental Management Sector Clients such as SRMC. This as a Contract Contingent or Contract W-2 (IRS-1099) Information Technology Coordination (ITCoord) Functional Area / Swim Lane / Category Discipline Professional - ProSidian Strategic Resourcing and Professional Staff Augmentation for Information Technology Coordination (ITCoord) Solutions and Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. Information Technology (IT) Coordinator Information Technology Coordination (ITCoord) The Administrative Specialist II role(s) are located in the Southeast South Atlantic CONUS Region, at or near Aiken, South Carolina, Initially identified Work Site Address (Working On-Site (Client Site) Address: 121 Richland Ave E, Aiken, SC 29801, USA JOB OVERVIEW Provide services and support as a Information Technology (IT) Coordinator ProSidian Strategic Resourcing and Professional Staff Augmentation for Information Technology Coordination (ITCoord) Solutions and Services aligned with the Information Technology Coordination (ITCoord) Functional Area / Swim Lane / Category Discipline in the Nuclear And Environmental Management Industry Sector. This role focusses on Human Capital Project Management Engineering Environmental Compliance Risk Management IT Effectiveness Business Process Training Knowledge Management Solutions for clients such as Savannah River Mission Completion, LLC (SRMC) SRMC Supply Chain / Procurement supporting the Liquid Waste Program under DOE prime contract DEM000068 Generally Located In Aiken, South Carolina and across the Southeast South Atlantic CONUS Region (Of Country/World) Working On-Site (Client Site). Provide Information Technology Coordination (ITCoord) Services and Solutions as a ProSidian Engagement Team Member working in a capacity that Supports technology coordination activities through planning, analysis, coordination, documentation, compliance, quality assurance, and stakeholder support Keep users productive by coordinating devices, vendors, repairs, applications, inventory, and first-line technical support. RESPONSIBILITIES AND DUTIES - Information Technology (IT) Coordinator Information Technology Coordination (ITCoord) L00082 Safety is a primary responsibility in each job performed. Obtain safety training, obey safety rules, and make safety an integral part of each task. Take necessary steps to stop work if continuing the activity is unsafe or will create and unsafe condition. Monitors the status of PC leases to ensure that new PCs are ordered and delivered prior to the lease expiration date. Works with users to determine the appropriate PC configuration to meet their needs. Resolves issues between users and PC vendor (s). Performs inventory of PCs to verify appropriate repurpose. Acts as interface between user, M&O contractor and vendor for all printer repairs. Monitors all printer repair orders to ensure work is done in a timely manner. Continuously works to improve the PC, printer and mobile device processes. Prepares reports documenting PC lease and printer repair statistics. Ensures appropriate approvals and coordinates the distribution and tracking of all mobile devices (i.e., iPads and cellular phones). Works with wireless vendor to resolve mobile device issues. May provides first level technical support for mobile devices. Works with wireless vendor to resolve mobile device issues. May serve as first level technical support for assigned business systems applications. Stays current with system information, changes and updates. Other duties as assigned The responsibilities provided above are intended to describe the primary elements of the job as a whole and not describe any one position in its entirety. Qualifications Desired Qualifications For Information Technology (IT) Coordinator Information Technology Coordination Candidates: Bachelor's degree from an accredited university. Associate's degree and 2+ years supporting an Information Technology (IT) department or performing IT work. High School diploma/GED and 4+ years of related secondary education and/or experience sup Education / Experience Requirements / Qualifications Bachelor's degree from an accredited university. Associate's degree and 2+ years supporting an Information Technology (IT) department or performing IT work. High School diploma/GED and 4+ years of related secondary education and/or experience supporting an IT department or performing IT work. Must be a US Citizen. Bachelor's degree from an accredited university. Associate's degree and 2+ years supporting an Information Technology (IT) department or performing IT work. High School diploma/GED and 4+ years of related secondary education and/or experience sup This position aligns with functional and technical requirements in the Nuclear And Environmental Management Sector and Information Technology (IT) Coordinator Candidates principally support Information Technology Coordination (ITCoord) Functional Area / Swim Lane / Category Disciplines. Skills Required Primarily focused on Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services initiatives and aligned with Program Support activities Information Technology Coordination (ITCoord) Functional Area Activities. PC lifecycle and lease management; device configuration; inventory; printer service coordination; mobile-device administration; first-level application support; user training Competencies Required Customer service; vendor coordination; problem solving; asset accountability; communication; process improvement Ancillary Details Of The Roles SRMC Job Grade: 63 FLSA: SOP AAP Code: Blank/not provided COCS: Blank/not provided Date Revised: 9.3.2020 Client preferred qualifications: Knowledgeable on PC hardware and software implementation and configuration. Knowledgeable about the technology of cell/smartphones and tablets (iPad etc.). Strong oral and written communications skills. Customer oriented. Other Details Oversees the PC lease and mobile device programs, coordinates printer repairs and acts as the mobile interface with the vendors of these devices. Serves as first level support for assigned business systems applications and performs associated training. And Environmental Management Additional Information Our Corporate Benefits Policy and Philosophy ProSidian's Corporate Benefits Policy and Philosophy highlight the company's support for Eligible Employees through health, financial, work-life, and professional development benefits. Depending on employment type, location, role, client, laws, and plan terms, offerings include medical, dental, vision coverage; assistance programs; paid time off; insurance; retirement plans; flexible spending; education opportunities; recognition bonuses; discounts; and flexible work arrangements. These promote wellness, financial stability, ongoing learning, and work-life balance. ProSidian administers these benefits in line with legal, regulatory, contract, insurance, and business standards, with detailed plan documents. This creates a competitive, sustainable environment for employee growth, contribution, and shared success. Learn More At ProSidian's Employee Benefits Program Is Designed Around Four Core Priorities . click apply for full job details
Level 3 Installer--Travel
Adex Corporation Honolulu, Hawaii
Job Description Job Description Level 3 Installers Travel: Must have, or be able to obtain, Real ID or Passport for nationwide air travel. AT&T Experience needed 1. Must have Telecommunication Central Office expierance and be able to work independently Have a minimum of 2 years accumulated experience, or equivalent as determined by the Installation Supplier's training process and demonstrated to the TC representative upon request, proficiency in the system (Network Elements 1, 2, 3, or 4) being worked on, or hold a Certificate of Completion from a training facility providing an appropriate curriculum. 2. Be capable of performing the following work operations or job activities without supervision or direction: Addition or removal of common systems equipment hardware. Addition or removal of wiring and connections (on non-working equipment only). Lead verification/continuity testing. Analysis of job specifications and drawings. Understand the Scope of Work (SOW) and write comprehensive Job Change Order (JCO) summaries. Provide work assignments to Skill Level 1 and 2 Installers. Prepare a Method of Procedure (MOP). Write Job Information Memorandums (JIMs). Resolve job specification and/or drawing problems. Mark/correct office record drawings. In-process and final quality inspections. 3. Be capable of performing as the Installation Supplier's in-charge person on Common Systems jobs. 4. Not perform Skill Level 4 work operations/job activities unless properly supervised. 5. Not progress to Skill Level 4 without a minimum of 6 years accumulated experience or equivalent as determined by the Installation Supplier's training process. 6. Not perform work operations/job activities on working equipment or circuits unless directly supervised. Requirements: 1. Must understand and know how to use Microsoft programs and applications on a PC and smart device. 2. Must understand Ethernet and Serial connection requirements and be able to establish PC to Network Elements communications using appropriate interface cable. 3. Must have a smart phone with picture capabilities and the ability to place applications used for work. 4. Must have a smart phone with "Mobile Hotspot" capabilities and the ability to establish smart phone to PC connections for the purpose of assisting with remote support via desktop sharing. 5. Must be able to work alone and with others in a fast-paced schedule. 6. Must be able to take direction and constructive criticism. 7. Must be able to think freely and overcome complex issues. 8. Ability to learn to run scripts and commands for test and turn-up of equipment. 9. Must be able to learn company and customer programs for data collection. 10. Must have the ability to fly and ability to travel 100% for 3 consecutive weeks or more with field breaks as the company needs allow. 11. Must pass criminal and drug tests to gain access badging from the telco customer. 12. Must be able to interface politely with the customer using proper work ethics and etiquette while working under pressure. 13. Must have the ability and aptitude to meet customer start and stop working hours. 14. Must be able to climb ladders and work in tight spaces. 15. Must have their own telecom insulated hand tools. (See required tool kits below) 16. Understanding of proper cabling installation and protection techniques. 17. Understanding industry standards for securing cables using waxed 9-cord and Velcro. 18. Understanding of proper fiber types, ends, jumper/JPOI handling and protection. 19. Understanding of proper fiber cleaning and scoping techniques. (Will NOT be required to splice) 20. Knowledge and understanding of DWDM, OME long haul, short haul, up to 100G circuits. 21. Knowledge and understanding of mounting equipment in customer central offices, colocation areas, huts, and outdoor enclosures. 22. Ability to make and test Cat-5/6 cables straight and crossover. 23. Ability to see Understand the telecom color codes and wire wrap paired cable. 24. Ability to read, interpret, and understand engineering documents, customer best practices, and manufacturer technical practices. a. Scope of work b. Cable run lists c. Rack Face View (RFV) drawing d. Signal Flow Diagram (SFD) e. Circuit drawings f. Installation instructions g. Method Of Procedures (MOP) (E-MOPs) 25. Knowledge of AC and DC power. a. Power Bays, verifying and installing -48V and return leads while protecting live circuits. b. Must be able to properly strip and crimp DC power leads. c. Crimping of lugs and H-Taps. d. Ability to terminate power safely. e. Use of electrical grease where required. f. Use of double insulated torque wrench and screwdriver. g. Able to work steadily in an enclosed power environment. h. Understanding of AC power and connections. 26. Knowledge of Telcordia GR1275 industry installation standards. 27. Telco equipment manufacturer and customer knowledge is a plus. a. Ciena b. Cisco c. Telecommunication d. Comcast e. Telecommunication f. Enterprise customers g. GCN customers h. Etc.
11/05/2026
Full time
Job Description Job Description Level 3 Installers Travel: Must have, or be able to obtain, Real ID or Passport for nationwide air travel. AT&T Experience needed 1. Must have Telecommunication Central Office expierance and be able to work independently Have a minimum of 2 years accumulated experience, or equivalent as determined by the Installation Supplier's training process and demonstrated to the TC representative upon request, proficiency in the system (Network Elements 1, 2, 3, or 4) being worked on, or hold a Certificate of Completion from a training facility providing an appropriate curriculum. 2. Be capable of performing the following work operations or job activities without supervision or direction: Addition or removal of common systems equipment hardware. Addition or removal of wiring and connections (on non-working equipment only). Lead verification/continuity testing. Analysis of job specifications and drawings. Understand the Scope of Work (SOW) and write comprehensive Job Change Order (JCO) summaries. Provide work assignments to Skill Level 1 and 2 Installers. Prepare a Method of Procedure (MOP). Write Job Information Memorandums (JIMs). Resolve job specification and/or drawing problems. Mark/correct office record drawings. In-process and final quality inspections. 3. Be capable of performing as the Installation Supplier's in-charge person on Common Systems jobs. 4. Not perform Skill Level 4 work operations/job activities unless properly supervised. 5. Not progress to Skill Level 4 without a minimum of 6 years accumulated experience or equivalent as determined by the Installation Supplier's training process. 6. Not perform work operations/job activities on working equipment or circuits unless directly supervised. Requirements: 1. Must understand and know how to use Microsoft programs and applications on a PC and smart device. 2. Must understand Ethernet and Serial connection requirements and be able to establish PC to Network Elements communications using appropriate interface cable. 3. Must have a smart phone with picture capabilities and the ability to place applications used for work. 4. Must have a smart phone with "Mobile Hotspot" capabilities and the ability to establish smart phone to PC connections for the purpose of assisting with remote support via desktop sharing. 5. Must be able to work alone and with others in a fast-paced schedule. 6. Must be able to take direction and constructive criticism. 7. Must be able to think freely and overcome complex issues. 8. Ability to learn to run scripts and commands for test and turn-up of equipment. 9. Must be able to learn company and customer programs for data collection. 10. Must have the ability to fly and ability to travel 100% for 3 consecutive weeks or more with field breaks as the company needs allow. 11. Must pass criminal and drug tests to gain access badging from the telco customer. 12. Must be able to interface politely with the customer using proper work ethics and etiquette while working under pressure. 13. Must have the ability and aptitude to meet customer start and stop working hours. 14. Must be able to climb ladders and work in tight spaces. 15. Must have their own telecom insulated hand tools. (See required tool kits below) 16. Understanding of proper cabling installation and protection techniques. 17. Understanding industry standards for securing cables using waxed 9-cord and Velcro. 18. Understanding of proper fiber types, ends, jumper/JPOI handling and protection. 19. Understanding of proper fiber cleaning and scoping techniques. (Will NOT be required to splice) 20. Knowledge and understanding of DWDM, OME long haul, short haul, up to 100G circuits. 21. Knowledge and understanding of mounting equipment in customer central offices, colocation areas, huts, and outdoor enclosures. 22. Ability to make and test Cat-5/6 cables straight and crossover. 23. Ability to see Understand the telecom color codes and wire wrap paired cable. 24. Ability to read, interpret, and understand engineering documents, customer best practices, and manufacturer technical practices. a. Scope of work b. Cable run lists c. Rack Face View (RFV) drawing d. Signal Flow Diagram (SFD) e. Circuit drawings f. Installation instructions g. Method Of Procedures (MOP) (E-MOPs) 25. Knowledge of AC and DC power. a. Power Bays, verifying and installing -48V and return leads while protecting live circuits. b. Must be able to properly strip and crimp DC power leads. c. Crimping of lugs and H-Taps. d. Ability to terminate power safely. e. Use of electrical grease where required. f. Use of double insulated torque wrench and screwdriver. g. Able to work steadily in an enclosed power environment. h. Understanding of AC power and connections. 26. Knowledge of Telcordia GR1275 industry installation standards. 27. Telco equipment manufacturer and customer knowledge is a plus. a. Ciena b. Cisco c. Telecommunication d. Comcast e. Telecommunication f. Enterprise customers g. GCN customers h. Etc.
Network Engineer/Architect
Career Listings Fort Belvoir, Virginia
Job Description Job Description Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Profit sharing Training & development Tuition assistance Vision insurance Job Description SarelaTech is seeking an experienced Network Engineer (SME) to join our Integrated Information Technology Support Services (I3TS) team, who will support an extensive digital modernization program critical to Defense Threat Reduction Agency (DTRA) in Fort Belvoir, VA. The Network Engineer will work closely with the Leidos and Government technical leadership team to help drive innovation, growth, and efficiencies within the I3TS portfolio. Primary Responsibilities: The Commercial Solutions for Classified (CSfC) Network & Security Engineer will architect and operate secure, dual-layer cryptographic boundaries utilizing Cisco and Aruba IPsec/SSL VPNs and dynamic routing (BGP/OSPF) in strict compliance with NSA Capability Packages. In this role, you will author and tune Palo Alto NGFW security policies and IDS/IPS threat prevention signatures, implement enterprise network access control and 802.1X policies via Cisco ISE and Aruba ClearPass, integrate enterprise PKI/OCSP services and hardened NTP, and generate key engineering artifacts required for NSA CSfC PMO registration and compliance auditing. Architect, deploy, and maintain CSfC infrastructure operating within Black/Gray/Red networks. Design, configure, and maintain multi-layered Commercial Solutions for Classified (CSfC) architectures in alignment with NSA Mobile Access (MA), Multi-Sight (MSC) Capability Packages, with Campus Wireless LAN (WLAN) experience a bonus. Ensure strict compliance with vendor diversity and dual-tunnel encryption mandates. Understanding of NIAP approved list and monitors for changes Design, configure, and maintain multi-layered Commercial Solutions for Classified (CSfC) architectures in alignment with NSA Capability Packages (MSC, MA, and CWLAN). Ensure strict compliance with vendor diversity and dual-tunnel encryption mandates. Implement enterprise routing protocols (BGP, OSPF) alongside redundant outer and inner IPsec VPN tunnels across Cisco and Aruba appliances. Configure remote access SSL VPNs and ensure end-to-end traffic separation. Author, optimize, and audit Palo Alto Next-Generation Firewall (NGFW) security policies, App-ID, User-ID, and URL filtering. Configure and tune Palo Alto IDS/IPS threat signatures, anti-spyware, and vulnerability protection. Architect and manage Cisco Identity Services Engine (ISE) and Aruba ClearPass policy managers for 802.1X network access control, RADIUS/TACACS+ administration, posture assessment, and endpoint profiling. Integrate enterprise Public Key Infrastructure (PKI) components, managing X.509 certificate lifecycles, Certificate Authorities (CAs), CRL/OCSP validation, and hardened, authenticated Network Time Protocol (NTP) infrastructure. Prepare CSfC compliance artifacts, Key Management Plans (KMPs), Continuous Monitoring Plans (CMPs), and registration packages for NSA CSfC PMO submission. Required Qualifications: Bachelor's degree or higher in Computer Science, Information Technology, Engineering, Engineering Management, Management Information Systems, or related STEM degree program, and 12-15 years of relevant experience. Specific experience, education and training may be considered in lieu of degree. 12+ years of progressive network engineering experience within DoD/DoW, federal, or defense contractor enterprise environments Active TS/SCI Clearance Active DoD 8570.01-M / DoD 8140 IAT Level II or III baseline certification (e.g., Security+ CE, CySA+, CASP+, or CISSP). Active Computing Environment certification, including one or more of: Cisco CCNA, CCNP, Aruba ACSA or ACSP Proven expertise configuring Cisco (IOS-XE/ASR) and Aruba (Mobility Controllers/Gateways) IPsec and SSL VPNs, including IKEv2, Suite B/CNSA cryptography, and dynamic routing (BGP, OSPF). Demonstrated engineering experience with Palo Alto Networks firewalls (PAN-OS), Panorama central management, and advanced IDS/IPS inspection profiles. Hands-on deployment experience with both Cisco ISE and/or Aruba ClearPass implementing 802.1X, EAP-TLS authentication, and role-based access policies. Strong working knowledge of X.509 certificates, CA hierarchy integration, certificate revocation lists (CRLs), OCSP, and secure NTP stratum synchronization. Direct prior experience preparing and successfully registering NSA CSfC Capability Package solutions (Mobile Access, Multi-Site Connectivity, or Campus WLAN). Deep understanding of Commercial National Security Algorithm (CNSA) Suite requirements, post-quantum readiness considerations, and hardware security modules (HSMs). Familiarity with Ansible, for automating network device configuration backups, policy compliance checks, and certificate rotations. Certified in any of the following - Cisco CCNP/CCIE (Security or Enterprise), Palo Alto PCNSE, Aruba Certified ClearPass Expert (ACCX), or Aruba Certified Mobility Expert (ACMX).
09/28/2026
Full time
Job Description Job Description Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Profit sharing Training & development Tuition assistance Vision insurance Job Description SarelaTech is seeking an experienced Network Engineer (SME) to join our Integrated Information Technology Support Services (I3TS) team, who will support an extensive digital modernization program critical to Defense Threat Reduction Agency (DTRA) in Fort Belvoir, VA. The Network Engineer will work closely with the Leidos and Government technical leadership team to help drive innovation, growth, and efficiencies within the I3TS portfolio. Primary Responsibilities: The Commercial Solutions for Classified (CSfC) Network & Security Engineer will architect and operate secure, dual-layer cryptographic boundaries utilizing Cisco and Aruba IPsec/SSL VPNs and dynamic routing (BGP/OSPF) in strict compliance with NSA Capability Packages. In this role, you will author and tune Palo Alto NGFW security policies and IDS/IPS threat prevention signatures, implement enterprise network access control and 802.1X policies via Cisco ISE and Aruba ClearPass, integrate enterprise PKI/OCSP services and hardened NTP, and generate key engineering artifacts required for NSA CSfC PMO registration and compliance auditing. Architect, deploy, and maintain CSfC infrastructure operating within Black/Gray/Red networks. Design, configure, and maintain multi-layered Commercial Solutions for Classified (CSfC) architectures in alignment with NSA Mobile Access (MA), Multi-Sight (MSC) Capability Packages, with Campus Wireless LAN (WLAN) experience a bonus. Ensure strict compliance with vendor diversity and dual-tunnel encryption mandates. Understanding of NIAP approved list and monitors for changes Design, configure, and maintain multi-layered Commercial Solutions for Classified (CSfC) architectures in alignment with NSA Capability Packages (MSC, MA, and CWLAN). Ensure strict compliance with vendor diversity and dual-tunnel encryption mandates. Implement enterprise routing protocols (BGP, OSPF) alongside redundant outer and inner IPsec VPN tunnels across Cisco and Aruba appliances. Configure remote access SSL VPNs and ensure end-to-end traffic separation. Author, optimize, and audit Palo Alto Next-Generation Firewall (NGFW) security policies, App-ID, User-ID, and URL filtering. Configure and tune Palo Alto IDS/IPS threat signatures, anti-spyware, and vulnerability protection. Architect and manage Cisco Identity Services Engine (ISE) and Aruba ClearPass policy managers for 802.1X network access control, RADIUS/TACACS+ administration, posture assessment, and endpoint profiling. Integrate enterprise Public Key Infrastructure (PKI) components, managing X.509 certificate lifecycles, Certificate Authorities (CAs), CRL/OCSP validation, and hardened, authenticated Network Time Protocol (NTP) infrastructure. Prepare CSfC compliance artifacts, Key Management Plans (KMPs), Continuous Monitoring Plans (CMPs), and registration packages for NSA CSfC PMO submission. Required Qualifications: Bachelor's degree or higher in Computer Science, Information Technology, Engineering, Engineering Management, Management Information Systems, or related STEM degree program, and 12-15 years of relevant experience. Specific experience, education and training may be considered in lieu of degree. 12+ years of progressive network engineering experience within DoD/DoW, federal, or defense contractor enterprise environments Active TS/SCI Clearance Active DoD 8570.01-M / DoD 8140 IAT Level II or III baseline certification (e.g., Security+ CE, CySA+, CASP+, or CISSP). Active Computing Environment certification, including one or more of: Cisco CCNA, CCNP, Aruba ACSA or ACSP Proven expertise configuring Cisco (IOS-XE/ASR) and Aruba (Mobility Controllers/Gateways) IPsec and SSL VPNs, including IKEv2, Suite B/CNSA cryptography, and dynamic routing (BGP, OSPF). Demonstrated engineering experience with Palo Alto Networks firewalls (PAN-OS), Panorama central management, and advanced IDS/IPS inspection profiles. Hands-on deployment experience with both Cisco ISE and/or Aruba ClearPass implementing 802.1X, EAP-TLS authentication, and role-based access policies. Strong working knowledge of X.509 certificates, CA hierarchy integration, certificate revocation lists (CRLs), OCSP, and secure NTP stratum synchronization. Direct prior experience preparing and successfully registering NSA CSfC Capability Package solutions (Mobile Access, Multi-Site Connectivity, or Campus WLAN). Deep understanding of Commercial National Security Algorithm (CNSA) Suite requirements, post-quantum readiness considerations, and hardware security modules (HSMs). Familiarity with Ansible, for automating network device configuration backups, policy compliance checks, and certificate rotations. Certified in any of the following - Cisco CCNP/CCIE (Security or Enterprise), Palo Alto PCNSE, Aruba Certified ClearPass Expert (ACCX), or Aruba Certified Mobility Expert (ACMX).
Secret Cleared Lead Palo Alto Firewall Engineer MIDs (11:00pm-7:30am)
Conceras Beltsville, Maryland
Job Description Job Description PALO ALTO FIREWALL ENGINEER Position Description Description This is an opening for a Firewall Engineer/Team Lead to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering. This is a firewall engineer position within the Vanguard 2025 program, providing general Tier II monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with 3 days on-site. Shift is MIDs (11:00pm-7:30am), Sun-Thurs after training. During the 6-8 week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include: Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents. Along with being a Team Lead for the MID shift. As the Lead you will be expectant to give a turnover of events for the past shift, create weekly Quad Chart, and be able to direct work to other firewall operations staff. Must be able to guide other staff on tasks assigned to the team. Review request for time off and stay in touch with the manager on all events happening on the shift. Monitor Service Now application for Firewall Operations incident and service requests. Implements firewall rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues. Analyzes network traffic captures. Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. Performs recurring maintenance activities such as device reboots and software upgrades on perimeter devices. Records and reports on firewall operations, utilization, and maintenance. Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices. Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP's, Websites, and Email addresses. Update architecture diagrams using Visio. Monitor and perform health checks on multiple perimeter security devices. Draft, coordinate and publish outage notifications as required. Update shift logs and provide reports to leadership daily. Maintain standard operating procedures (SOP), work instructions, and other working documents. Attend weekly teleconferences, onsite meetings, and participate in working groups as required. Qualifications Required Education & Experience BA degree and 6 years of experience; may accept additional experience in lieu of degree. In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. Minimum 5 years IT Customer Support experience (Tier I and/or Tier II). First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 proxy devices). CLI experience preferred. Experienced in utilizing network monitoring tools such as Nagios and NeuralStar. Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective. Experienced with TCP/IP network implementation and troubleshooting. Required Clearance US Citizenship. An Interim Secret clearance is required to start work and requires eligibility to obtain a Top Secret clearance. Powered by JazzHR ZpLPHj5F0L
09/28/2026
Full time
Job Description Job Description PALO ALTO FIREWALL ENGINEER Position Description Description This is an opening for a Firewall Engineer/Team Lead to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering. This is a firewall engineer position within the Vanguard 2025 program, providing general Tier II monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with 3 days on-site. Shift is MIDs (11:00pm-7:30am), Sun-Thurs after training. During the 6-8 week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include: Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents. Along with being a Team Lead for the MID shift. As the Lead you will be expectant to give a turnover of events for the past shift, create weekly Quad Chart, and be able to direct work to other firewall operations staff. Must be able to guide other staff on tasks assigned to the team. Review request for time off and stay in touch with the manager on all events happening on the shift. Monitor Service Now application for Firewall Operations incident and service requests. Implements firewall rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues. Analyzes network traffic captures. Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. Performs recurring maintenance activities such as device reboots and software upgrades on perimeter devices. Records and reports on firewall operations, utilization, and maintenance. Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices. Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP's, Websites, and Email addresses. Update architecture diagrams using Visio. Monitor and perform health checks on multiple perimeter security devices. Draft, coordinate and publish outage notifications as required. Update shift logs and provide reports to leadership daily. Maintain standard operating procedures (SOP), work instructions, and other working documents. Attend weekly teleconferences, onsite meetings, and participate in working groups as required. Qualifications Required Education & Experience BA degree and 6 years of experience; may accept additional experience in lieu of degree. In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. Minimum 5 years IT Customer Support experience (Tier I and/or Tier II). First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 proxy devices). CLI experience preferred. Experienced in utilizing network monitoring tools such as Nagios and NeuralStar. Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective. Experienced with TCP/IP network implementation and troubleshooting. Required Clearance US Citizenship. An Interim Secret clearance is required to start work and requires eligibility to obtain a Top Secret clearance. Powered by JazzHR ZpLPHj5F0L

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