About the Job: Provide advanced domain-specific technical support to our customers, with an understanding of partnering domains. Represents voice of the customer, finding pain points for customers in their domain. Help with troubleshooting and resolving customer-facing incidents and requests related to technology products and services in a domain. Activities include working on issues of greater complexity that require more advanced analysis and troubleshooting. Actively contributing both updating and creating knowledge for our customers. What You'll Do: Follow customer support processes and best practices to open and resolve customer incidents and requests. Property documents incident details including customer perceived issue, customer goal, incident type, business application, work updates, and resolution notes. Consistently links incidents worked on to the problem record for the issue. Respond to customer inquiries and provide prompt expert solutions to their complex technical issues. Help customers in a professional and empathetic manner. Analyze and diagnose common and moderately complex issues. Effectively use knowledge bases and provided troubleshooting tools to provided solutions or workarounds. Independently contribute to the knowledge base by both creating and updating support articles to improve resolution of issues. Based on incident trends for customer pain points, proactively creates new and updates existing knowledge articles for both customers and support teams. Shows consistent technical knowledge and business acumen of the applications and services supported. Has relevant business and technical knowledge of partnering domains and their integrated systems. Represents voice of the customer for their domain, finding and communicating customer pain points. Champion for technology needs of customers and proactively finds issues affecting them. Work across domains and teams to engage on the resolution of issues. Collaborates with the team in addressing escalated customer incidents from engagement, communication, and resolution. Finds recurring customer-facing trends and pain points in the incidents they work on. Collaborates with team members to support the problem management process by opening problem records when paint points are found. Understands the roles and responsibilities of different support levels and knows when to elevate incidents. Collaborates with cross-functional teams, including Tier 1, Tier 2, and Tier 3 (engineering), to escalate and coordinate the resolution of issues. Collaborates with team members to implement enterprise best practices, while driving efficient incident resolution. Performs incident analysis of all customer incidents in their domain and is familiar with all problem records in their domain. Links incidents to the right problem record and opens new problem records when a trend is not yet documented. What You'll Bring to the Role: Bachelor's degree in computer science, information technology, management information systems, a related field, or equivalent work experience. 5+ years of mainframe application development and support experience. 3-5 years of insurance application development and support experience. 2+ years of software engineering, debugging, analysis, and documentation experience. Experience providing technical or nontechnical customer support using industry standards and a customer-focused approach. Knowledge of automation, ITIL practices, and tools such as ServiceNow, Zendesk, Dynatrace, and ELK. Experience collaborating with offshore support resources, business teams, and digital product teams. Strong technical and business aptitude, including the ability to analyze and resolve application and technology issues. General understanding of application architecture, system integration, software development, deployment methods, and release management. Proficiency with Agile methodologies and Jira for planning and work management. Strong written and verbal communication, interpersonal, and problem-solving skills. Self-motivated and able to work independently in a collaborative environment with limited direction. Ability to navigate ambiguity, take ownership, and advocate for the customer. Commitment to continuous learning and expanding technical and business knowledge. Skills you have: Incident, Problem, & Knowledge Management-Responds to crises or urgent situations within a domain to mitigate immediate and potential threats; uses mitigation, preparedness, and response and recovery approaches to manage issues and restore services. Applies problem solving methods to identify and understand problems, conduct root cause analysis, and resolve issues. Documents and shares findings to achieve faster incident resolution, provide consistent customer experiences, and provide a blueprint for continuous improvement. Domain Expertise-Provides solutions and support in decision making based on the expertise in a particular domain with in-depth knowledge of methodologies, features, best practices, and limitations. Communicates insights and opportunities from a dataset, using narratives, visualizations, and analysis. Customer Support-Captures customer information for inquiry and analysis in an organized, clear, and consistent manner; leverages knowledge of trends affecting customer to help them make informed decisions and communicates with the customer and the field. Uses customer intelligence to solve problems, demonstrate patience and understanding, ensure customer satisfaction by knowing the customer and audience and resolve customer complaints efficiently. Customer Centricity-Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success. Software Problem Solving-Conducts in-depth analysis of technology needs, issues, and roadblocks within assigned scope, applies experience and expertise to apply best practices, explore the "art of possible", and deliver blueprints for the most effective and efficient solutions. Detects and removes existing and potential errors in software code or a system that can cause it to behave unexpectedly or operate incorrectly. Leverages common software tools/debuggers and logical thinking for root causing issue. IT Service Management-Develops and implements the ITSM (IT Service Management) roadmap through a structured methodology consisting of best practices for strategizing, defining, designing, planning, delivering, and supporting IT services. Implements industry leading framework, ITIL (IT Infrastructure Library). Cross Functional Partnering & Planning-Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals. Compensation Range: Pay Range - Start: $81,280.00 Pay Range - End: $121,920.00 Geographic Specific Pay Structure: Structure 110: $89,440.00 USD - $134,160.00 USD Structure 115: $93,440.00 USD - $140,160.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Agile Methodology (NM), Deployment Strategies (NM), Strategic Vision & Planning (NM), Incident, Problem, & Knowledge Management (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Customer Support (NM), Cross Functional Partnering & Planning (NM), Software & Technical Product Knowledge (NM), Customer Centricity (NM), Analytical Thinking (NM), Client Advocacy (NM), Vendor Management (NM), Software Problem Solving (NM), Stakeholder Relationship (NM), Talent Development & Planning (NM), IT Service Management (NM), Accountability (NM), Strategic Thinking (NM), Adaptive Communication (NM), Domain Expertise (NM), Business Influence (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:General, Location:Franklin, WI-53132 Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer . click apply for full job details
11/10/2026
Full time
About the Job: Provide advanced domain-specific technical support to our customers, with an understanding of partnering domains. Represents voice of the customer, finding pain points for customers in their domain. Help with troubleshooting and resolving customer-facing incidents and requests related to technology products and services in a domain. Activities include working on issues of greater complexity that require more advanced analysis and troubleshooting. Actively contributing both updating and creating knowledge for our customers. What You'll Do: Follow customer support processes and best practices to open and resolve customer incidents and requests. Property documents incident details including customer perceived issue, customer goal, incident type, business application, work updates, and resolution notes. Consistently links incidents worked on to the problem record for the issue. Respond to customer inquiries and provide prompt expert solutions to their complex technical issues. Help customers in a professional and empathetic manner. Analyze and diagnose common and moderately complex issues. Effectively use knowledge bases and provided troubleshooting tools to provided solutions or workarounds. Independently contribute to the knowledge base by both creating and updating support articles to improve resolution of issues. Based on incident trends for customer pain points, proactively creates new and updates existing knowledge articles for both customers and support teams. Shows consistent technical knowledge and business acumen of the applications and services supported. Has relevant business and technical knowledge of partnering domains and their integrated systems. Represents voice of the customer for their domain, finding and communicating customer pain points. Champion for technology needs of customers and proactively finds issues affecting them. Work across domains and teams to engage on the resolution of issues. Collaborates with the team in addressing escalated customer incidents from engagement, communication, and resolution. Finds recurring customer-facing trends and pain points in the incidents they work on. Collaborates with team members to support the problem management process by opening problem records when paint points are found. Understands the roles and responsibilities of different support levels and knows when to elevate incidents. Collaborates with cross-functional teams, including Tier 1, Tier 2, and Tier 3 (engineering), to escalate and coordinate the resolution of issues. Collaborates with team members to implement enterprise best practices, while driving efficient incident resolution. Performs incident analysis of all customer incidents in their domain and is familiar with all problem records in their domain. Links incidents to the right problem record and opens new problem records when a trend is not yet documented. What You'll Bring to the Role: Bachelor's degree in computer science, information technology, management information systems, a related field, or equivalent work experience. 5+ years of mainframe application development and support experience. 3-5 years of insurance application development and support experience. 2+ years of software engineering, debugging, analysis, and documentation experience. Experience providing technical or nontechnical customer support using industry standards and a customer-focused approach. Knowledge of automation, ITIL practices, and tools such as ServiceNow, Zendesk, Dynatrace, and ELK. Experience collaborating with offshore support resources, business teams, and digital product teams. Strong technical and business aptitude, including the ability to analyze and resolve application and technology issues. General understanding of application architecture, system integration, software development, deployment methods, and release management. Proficiency with Agile methodologies and Jira for planning and work management. Strong written and verbal communication, interpersonal, and problem-solving skills. Self-motivated and able to work independently in a collaborative environment with limited direction. Ability to navigate ambiguity, take ownership, and advocate for the customer. Commitment to continuous learning and expanding technical and business knowledge. Skills you have: Incident, Problem, & Knowledge Management-Responds to crises or urgent situations within a domain to mitigate immediate and potential threats; uses mitigation, preparedness, and response and recovery approaches to manage issues and restore services. Applies problem solving methods to identify and understand problems, conduct root cause analysis, and resolve issues. Documents and shares findings to achieve faster incident resolution, provide consistent customer experiences, and provide a blueprint for continuous improvement. Domain Expertise-Provides solutions and support in decision making based on the expertise in a particular domain with in-depth knowledge of methodologies, features, best practices, and limitations. Communicates insights and opportunities from a dataset, using narratives, visualizations, and analysis. Customer Support-Captures customer information for inquiry and analysis in an organized, clear, and consistent manner; leverages knowledge of trends affecting customer to help them make informed decisions and communicates with the customer and the field. Uses customer intelligence to solve problems, demonstrate patience and understanding, ensure customer satisfaction by knowing the customer and audience and resolve customer complaints efficiently. Customer Centricity-Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success. Software Problem Solving-Conducts in-depth analysis of technology needs, issues, and roadblocks within assigned scope, applies experience and expertise to apply best practices, explore the "art of possible", and deliver blueprints for the most effective and efficient solutions. Detects and removes existing and potential errors in software code or a system that can cause it to behave unexpectedly or operate incorrectly. Leverages common software tools/debuggers and logical thinking for root causing issue. IT Service Management-Develops and implements the ITSM (IT Service Management) roadmap through a structured methodology consisting of best practices for strategizing, defining, designing, planning, delivering, and supporting IT services. Implements industry leading framework, ITIL (IT Infrastructure Library). Cross Functional Partnering & Planning-Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals. Compensation Range: Pay Range - Start: $81,280.00 Pay Range - End: $121,920.00 Geographic Specific Pay Structure: Structure 110: $89,440.00 USD - $134,160.00 USD Structure 115: $93,440.00 USD - $140,160.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Agile Methodology (NM), Deployment Strategies (NM), Strategic Vision & Planning (NM), Incident, Problem, & Knowledge Management (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Customer Support (NM), Cross Functional Partnering & Planning (NM), Software & Technical Product Knowledge (NM), Customer Centricity (NM), Analytical Thinking (NM), Client Advocacy (NM), Vendor Management (NM), Software Problem Solving (NM), Stakeholder Relationship (NM), Talent Development & Planning (NM), IT Service Management (NM), Accountability (NM), Strategic Thinking (NM), Adaptive Communication (NM), Domain Expertise (NM), Business Influence (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:General, Location:Franklin, WI-53132 Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer . click apply for full job details
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
11/10/2026
Full time
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Description: Position Summary: The Venture Program Manager supports high-potential startups in the Trailblazer Accelerator Program. The role manages three accelerators: the Software Accelerator, the Digital Health Accelerator, and the Med Device + Therapeutics Accelerator. As the connective tissue across all three, this person manages programming, coordinates EIRs, SMEs and mentors, and directly supports both active cohort companies and Trailblazer alumni. This individual also serves as the assigned Venture Analyst for a portfolio of companies drawn from all three cohorts. For those companies, they deliver strategic, research-driven insights that speed up growth and fundraising readiness. This includes market research, commercialization strategy, financial modeling, and investor readiness support, tailored to each company's sector. For healthcare companies, this means expertise in regulatory, reimbursement, clinical, and development pathways. This role sits at the intersection of relationship management, program operations, and venture analysis. It requires strong organizational and communication skills, analytical thinking, and the ability to manage multiple client engagements and programs at the same time. The Venture Program Manager will also help improve program design, track outcomes, and strengthen the broader startup ecosystem. Requirements: Essential Job Functions 55% Client Journey Management & Program Delivery Serve as the primary relationship manager and trusted advisor for startups participating in Trailblazer programs , including active cohort companies in the Software, Digital Health, and Med Device + Therapeutics Accelerators Lead onboarding and ensure clients are effectively integrated into program resources and offerings Coordinate and support the delivery of program elements such as weekly workshops, events, and showcases, including outreach to SMEs & speakers across all three accelerators Create and maintain the annual calendar of program schedules for all three accelerators, keeping it updated with changes arising due to speaker availability or conflicting events Shape curriculum for each accelerator, adjusting programming to its sector and stage. For the healthcare accelerators, this covers topics such as regulatory strategy, reimbursement, clinical validation, IP, and selling to health systems. Build and manage the mentor and SME network across all three accelerators. Match mentors to companies based on need, and recruit healthcare experts such as clinicians, health system innovation leaders, regulatory and reimbursement consultants, pharma/medtech business development leaders, and healthcare-focused investors. Find opportunities for shared programming and peer connections across the three cohorts Act as the voice of the client by identifying trends, gaps, and opportunities to improve program effectiveness Maintain ongoing engagement through regular check-ins, tracking client goals, milestones, and support needs Connect clients to internal and external resources (mentors, advisors, partners, investors, and, for healthcare clients, clinical advisors, health systems, payers, and regulatory and reimbursement experts, etc.) Provide ongoing support to Trailblazer alumni, including resource connections, investor introductions, and continued engagement after the program Identify opportunities for client growth, collaboration, and continued engagement 25% Venture Analysis & Client Advisory Support Serve as assigned Venture Analyst for a portfolio of companies across all three accelerators. All assigned companies: Conduct and deliver research to support client growth, including: Market sizing and customer segmentation Competitive landscape analysis Go-to-market and pricing strategies Use case and stakeholder identification Identifying commercialization milestones and regulatory requirements that inform growth and acquisition strategies Assist in development of financial models and projections , including unit economics and capital requirements Help create or refine investor-facing materials such as pitch decks Support fundraising strategy, including investor targeting, round sizing, valuation, cap table basics, term sheet review, and due diligence preparation Advise on non-dilutive funding strategies, such as SBIR/STTR and federal, state, and foundation grants Generate lead lists of potential customers, investors, and strategic partners Software Accelerator companies: Advise on SaaS business models, pricing, and key metrics such as ARR/MRR, CAC, LTV, churn, and burn multiple Support go-to-market strategy, including sales-led and product-led growth motions and early customer acquisition Digital Health and Med Device + Therapeutics Accelerator companies: Guide startups on regulatory strategy, working with regulatory SMEs as needed. For devices and digital health, this includes FDA pathways (510(k), De Novo, PMA), Software as a Medical Device (SaMD), and CLIA/LDT considerations. For therapeutics, it includes the drug and biologic development pathway (preclinical, IND, Phase I-III, NDA/BLA) and expedited or special designations (e.g., Orphan, Breakthrough, Fast Track). Support reimbursement and market access planning, including CPT/HCPCS coding, coverage and payment pathways (CMS and commercial payers), and value-based care models Help clients map healthcare buyer dynamics across health systems, providers, payers, patients, and pharma/medtech partners, and work through procurement processes such as value analysis committees and IT/security reviews Advise on clinical validation and evidence generation strategies (pilots, real-world evidence, clinical studies) that support adoption and fundraising Support therapeutics and device startups on IP strategy, academic tech transfer and licensing, and partnering or exit pathways with pharma and medtech companies Help clients identify and evaluate development partners such as CROs, CDMOs, and contract manufacturers Help clients understand data privacy, security, and interoperability requirements (e.g., HIPAA, HL7/FHIR, SOC 2) Advise on healthcare-specific non-dilutive funding, such as NIH SBIR/STTR, ARPA-H, BARDA, and disease foundation grants All sectors: Maintain awareness of industry trends (e.g., Healthcare, SaaS, and emerging tech sectors), with depth in digital health, medtech, therapeutics, AI in healthcare, healthcare venture investment, and changes in healthcare policy and reimbursement 15% Data Management, Reporting & Insights Track program metrics, client progress, and outcomes for internal and external reporting across all three accelerators and alumni 5% Ecosystem Engagement & Special Projects Support sourcing and evaluation of new startup opportunities and program applicants for all three accelerators Assist with pitch competitions, due diligence, and deal flow activities , including market, clinical, and regulatory diligence on healthcare ventures Build and maintain relationships with software and healthcare ecosystem partners, such as health systems, academic medical centers, tech transfer offices, sector-focused VCs and angels, and corporate strategic investors Represent the organization at events and within the startup ecosystem Participate in strategic initiatives and cross-functional projects Physical Demands/Working Conditions Prolonged periods sitting at a desk and working on a computer Frequent use of standard office equipment such as computers, phones, photocopiers, and printers Ability to lift up to 15 pounds at times (e.g., files, office supplies) Occasional standing, walking, bending, or reaching Work is typically performed in a professional office environment May require occasional travel or attendance at offsite meetings or events Normal visual acuity for reading and computer work Ability to communicate effectively in person and via electronic means Must reside in Cleveland Ohio Required Qualifications Education, Training and/or Experience Education & Experience Bachelor's degree in business, STEM, life sciences, biomedical engineering, public health, or related field 3+ years of experience in healthtech commercialization, startups, venture, consulting, research, or accelerator/incubator environments Experience supporting both software/tech startups and healthcare companies, with hands-on healthcare commercialization experience (e.g., regulatory strategy, reimbursement, clinical adoption, health system sales, or drug/device development) Experience working with or within venture capital, angel networks, or corporate venture, including familiarity with fundraising stages, deal terms, and investor diligence Experience managing programs, cohorts, or mentor/advisor networks Knowledge, Skills & Abilities Working knowledge of the U.S. healthcare system, including providers, payers, health systems, value-based care, and reimbursement Familiarity with FDA regulatory pathways for medical devices, digital health, and therapeutics, and with healthcare compliance requirements (e.g., HIPAA) Understanding of SaaS business models and metrics Understanding of venture financing from pre-seed through Series A . click apply for full job details
11/10/2026
Full time
Description: Position Summary: The Venture Program Manager supports high-potential startups in the Trailblazer Accelerator Program. The role manages three accelerators: the Software Accelerator, the Digital Health Accelerator, and the Med Device + Therapeutics Accelerator. As the connective tissue across all three, this person manages programming, coordinates EIRs, SMEs and mentors, and directly supports both active cohort companies and Trailblazer alumni. This individual also serves as the assigned Venture Analyst for a portfolio of companies drawn from all three cohorts. For those companies, they deliver strategic, research-driven insights that speed up growth and fundraising readiness. This includes market research, commercialization strategy, financial modeling, and investor readiness support, tailored to each company's sector. For healthcare companies, this means expertise in regulatory, reimbursement, clinical, and development pathways. This role sits at the intersection of relationship management, program operations, and venture analysis. It requires strong organizational and communication skills, analytical thinking, and the ability to manage multiple client engagements and programs at the same time. The Venture Program Manager will also help improve program design, track outcomes, and strengthen the broader startup ecosystem. Requirements: Essential Job Functions 55% Client Journey Management & Program Delivery Serve as the primary relationship manager and trusted advisor for startups participating in Trailblazer programs , including active cohort companies in the Software, Digital Health, and Med Device + Therapeutics Accelerators Lead onboarding and ensure clients are effectively integrated into program resources and offerings Coordinate and support the delivery of program elements such as weekly workshops, events, and showcases, including outreach to SMEs & speakers across all three accelerators Create and maintain the annual calendar of program schedules for all three accelerators, keeping it updated with changes arising due to speaker availability or conflicting events Shape curriculum for each accelerator, adjusting programming to its sector and stage. For the healthcare accelerators, this covers topics such as regulatory strategy, reimbursement, clinical validation, IP, and selling to health systems. Build and manage the mentor and SME network across all three accelerators. Match mentors to companies based on need, and recruit healthcare experts such as clinicians, health system innovation leaders, regulatory and reimbursement consultants, pharma/medtech business development leaders, and healthcare-focused investors. Find opportunities for shared programming and peer connections across the three cohorts Act as the voice of the client by identifying trends, gaps, and opportunities to improve program effectiveness Maintain ongoing engagement through regular check-ins, tracking client goals, milestones, and support needs Connect clients to internal and external resources (mentors, advisors, partners, investors, and, for healthcare clients, clinical advisors, health systems, payers, and regulatory and reimbursement experts, etc.) Provide ongoing support to Trailblazer alumni, including resource connections, investor introductions, and continued engagement after the program Identify opportunities for client growth, collaboration, and continued engagement 25% Venture Analysis & Client Advisory Support Serve as assigned Venture Analyst for a portfolio of companies across all three accelerators. All assigned companies: Conduct and deliver research to support client growth, including: Market sizing and customer segmentation Competitive landscape analysis Go-to-market and pricing strategies Use case and stakeholder identification Identifying commercialization milestones and regulatory requirements that inform growth and acquisition strategies Assist in development of financial models and projections , including unit economics and capital requirements Help create or refine investor-facing materials such as pitch decks Support fundraising strategy, including investor targeting, round sizing, valuation, cap table basics, term sheet review, and due diligence preparation Advise on non-dilutive funding strategies, such as SBIR/STTR and federal, state, and foundation grants Generate lead lists of potential customers, investors, and strategic partners Software Accelerator companies: Advise on SaaS business models, pricing, and key metrics such as ARR/MRR, CAC, LTV, churn, and burn multiple Support go-to-market strategy, including sales-led and product-led growth motions and early customer acquisition Digital Health and Med Device + Therapeutics Accelerator companies: Guide startups on regulatory strategy, working with regulatory SMEs as needed. For devices and digital health, this includes FDA pathways (510(k), De Novo, PMA), Software as a Medical Device (SaMD), and CLIA/LDT considerations. For therapeutics, it includes the drug and biologic development pathway (preclinical, IND, Phase I-III, NDA/BLA) and expedited or special designations (e.g., Orphan, Breakthrough, Fast Track). Support reimbursement and market access planning, including CPT/HCPCS coding, coverage and payment pathways (CMS and commercial payers), and value-based care models Help clients map healthcare buyer dynamics across health systems, providers, payers, patients, and pharma/medtech partners, and work through procurement processes such as value analysis committees and IT/security reviews Advise on clinical validation and evidence generation strategies (pilots, real-world evidence, clinical studies) that support adoption and fundraising Support therapeutics and device startups on IP strategy, academic tech transfer and licensing, and partnering or exit pathways with pharma and medtech companies Help clients identify and evaluate development partners such as CROs, CDMOs, and contract manufacturers Help clients understand data privacy, security, and interoperability requirements (e.g., HIPAA, HL7/FHIR, SOC 2) Advise on healthcare-specific non-dilutive funding, such as NIH SBIR/STTR, ARPA-H, BARDA, and disease foundation grants All sectors: Maintain awareness of industry trends (e.g., Healthcare, SaaS, and emerging tech sectors), with depth in digital health, medtech, therapeutics, AI in healthcare, healthcare venture investment, and changes in healthcare policy and reimbursement 15% Data Management, Reporting & Insights Track program metrics, client progress, and outcomes for internal and external reporting across all three accelerators and alumni 5% Ecosystem Engagement & Special Projects Support sourcing and evaluation of new startup opportunities and program applicants for all three accelerators Assist with pitch competitions, due diligence, and deal flow activities , including market, clinical, and regulatory diligence on healthcare ventures Build and maintain relationships with software and healthcare ecosystem partners, such as health systems, academic medical centers, tech transfer offices, sector-focused VCs and angels, and corporate strategic investors Represent the organization at events and within the startup ecosystem Participate in strategic initiatives and cross-functional projects Physical Demands/Working Conditions Prolonged periods sitting at a desk and working on a computer Frequent use of standard office equipment such as computers, phones, photocopiers, and printers Ability to lift up to 15 pounds at times (e.g., files, office supplies) Occasional standing, walking, bending, or reaching Work is typically performed in a professional office environment May require occasional travel or attendance at offsite meetings or events Normal visual acuity for reading and computer work Ability to communicate effectively in person and via electronic means Must reside in Cleveland Ohio Required Qualifications Education, Training and/or Experience Education & Experience Bachelor's degree in business, STEM, life sciences, biomedical engineering, public health, or related field 3+ years of experience in healthtech commercialization, startups, venture, consulting, research, or accelerator/incubator environments Experience supporting both software/tech startups and healthcare companies, with hands-on healthcare commercialization experience (e.g., regulatory strategy, reimbursement, clinical adoption, health system sales, or drug/device development) Experience working with or within venture capital, angel networks, or corporate venture, including familiarity with fundraising stages, deal terms, and investor diligence Experience managing programs, cohorts, or mentor/advisor networks Knowledge, Skills & Abilities Working knowledge of the U.S. healthcare system, including providers, payers, health systems, value-based care, and reimbursement Familiarity with FDA regulatory pathways for medical devices, digital health, and therapeutics, and with healthcare compliance requirements (e.g., HIPAA) Understanding of SaaS business models and metrics Understanding of venture financing from pre-seed through Series A . click apply for full job details
Job Description Job Description This is a HYBRID or REM OTE role for candidates located in MN or WI. Do you want to be a vital part of a successful multi-disciplined team? At Cybertrol, you will apply your skills in a culture that focuses on commitment to high quality solutions for our customers while emphasizing personal and professional growth for our employees. Our core values are reflected in everything we do. Our dedication to being "Passionate," "Authentic," and "Willing to Help" makes a significant impact on our work culture and the success of our projects. ABOUT CYBERTROL Cybertrol Engineering creates and delivers custom-engineered automation hardware and software solutions to manufacturing customers throughout the upper Midwest and across the world. The firm is privately owned, headquartered in Minneapolis, and has additional offices in Madison and Marshfield, WI. There is an extraordinarily strong engineering culture that emphasizes both personal and professional growth along with a commitment to providing high-quality solutions, including: plant-wide automation, information, and industrial IT (Information Technology) infrastructure; custom control panel design and fabrication; and upgrades of obsolete automation systems. Job Responsibilities In this role, you will be directly responsible for developing and implementing PLC/HMI (Programmable Logic Controllers/Human Machine Interface) code, including simulation and process commissioning at customer sites. As part of this work, you will create clear and well-structured Functional Specifications and the required PLC/HMI programs working in a team as a contributor or technical lead. You will also partner with a team of Digital Manufacturing, Hardware, and Industrial IT engineers to deliver comprehensive projects that meet customer requirements. During these projects, you will become a trusted consultant for Cybertrol's customers. Some examples of specific Industrial Controls & Systems Integration Engineer responsibilities include: Engage directly with the customer to develop a complete understanding of the customer and their needs and create a Functional Specification of the full deliverable. Maintain customer contact throughout the life of the project and for some time after commissioning. Develop the PLC/HMI code in a team environment in a modern software framework. Ensure that quality processes have been followed to deliver zero-defect code to the customer during site installation. Work independently as required to deliver solutions in the area of subject matter expertise. Provide technical leadership as required, including system-level thinking and problem-solving techniques. Working with multiple disciplines and trades while leading the commissioning of projects. Up to 25% travel may be required. This travel includes product lifecycle, trade shows, or other product related travel. A valid driver's license is required. Required Qualifications B.S. in Engineering (Electrical, Computer, Mechanical, or Chemical) or related engineering field with 5 years minimum related and relevant experience in industrial automation OR Associate Degree in Engineering Technology (Electrical, Computer, IT, or Electro-Mechanical) or a related engineering technology field with 5 years minimum related and relevant experience in industrial automation. Technical leadership capability to guide, and coach team members working on complex projects. Proficient in programming and delivering projects in a team environment. Strong written and oral communication skills. Curiosity and agility in problem solving when presented with a new challenge. Focus and tenacity when given a challenge to see it through. Goal oriented with the strong desire to learn new technologies and concepts. Desired Qualifications Six-Sigma or Lean experience. Experience working around live industrial control panels and components. Experience with Agile Scrum development processes. Experience with the following technologies: PLC platforms such as Rockwell Automation, ControlLogix, Siemens S7, etc. Automatic PLC code generation tools such as Rockwell Automation ACM. Stand-alone and distributed HMI/SCADA platforms such as FTView SE/ME, Siemens WinCC, Wonderware Intouch/System Platform, Ignition, etc. Legacy PLCs and HMI/SCADA platforms. VFDs, Process Instrumentation, Robotics/Servo Control, Valve Control, etc. Safety Control Systems - PLCs and Relays. Industrial networks for device control such as Ethernet/IP, Profibus PA/DP, ASi, IOLink, HART, DeviceNet, etc. PHYSICAL REQUIREMENTS & WORKING CONDITIONS Office Work: Office desk/cubicle environment Extensive computer use Occasional Control panel IO powered checkouts in panel shop or customer site Site Work: Up to 25% travel to industrial manufacturing facilities. Typical locations are in North America. Rarely travel to other continents. Overnight travel from a few days to several days at a time. Travel duration rarely exceeds twelve days in a row. Ability to consistently lift 50 lbs. On-Site working conditions may include: Work around construction equipment and personnel. Work around production equipment and production personnel. Work in hot or cold areas. Work in noisy areas. Work up and down stairs, indoors and outdoors. Electrical/Instrumentation Device Checkout and Troubleshooting. Includes voltage testing, equipment troubleshooting on a ladder, and light electrical assembly - signal wiring in control panels/instruments. Working and interfacing with operations, engineering, equipment supply, and construction personnel. Typical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPE. Employees must comply with customer specific requirements and PPE. Work may include working weekends, holidays, nightshift, and extended hours to meet deadlines and commissioning requirements. Occasionally on-site work can be 12+ hours/day. Cybertrol offers a discretionary bonus to all employees, based on company and personal performance. In addition, all full-time employees are eligible for a variety of benefits including health insurance coverage, life and disability insurance, 401(k), paid holidays and personal paid time off (PTO), supplemental insurance plans, and education reimbursement. Cybertrol is committed to equal employment opportunities for all applicants and employees. Applicants will receive consideration for employment regardless of veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age and/or any other protected status as required by law.
11/10/2026
Full time
Job Description Job Description This is a HYBRID or REM OTE role for candidates located in MN or WI. Do you want to be a vital part of a successful multi-disciplined team? At Cybertrol, you will apply your skills in a culture that focuses on commitment to high quality solutions for our customers while emphasizing personal and professional growth for our employees. Our core values are reflected in everything we do. Our dedication to being "Passionate," "Authentic," and "Willing to Help" makes a significant impact on our work culture and the success of our projects. ABOUT CYBERTROL Cybertrol Engineering creates and delivers custom-engineered automation hardware and software solutions to manufacturing customers throughout the upper Midwest and across the world. The firm is privately owned, headquartered in Minneapolis, and has additional offices in Madison and Marshfield, WI. There is an extraordinarily strong engineering culture that emphasizes both personal and professional growth along with a commitment to providing high-quality solutions, including: plant-wide automation, information, and industrial IT (Information Technology) infrastructure; custom control panel design and fabrication; and upgrades of obsolete automation systems. Job Responsibilities In this role, you will be directly responsible for developing and implementing PLC/HMI (Programmable Logic Controllers/Human Machine Interface) code, including simulation and process commissioning at customer sites. As part of this work, you will create clear and well-structured Functional Specifications and the required PLC/HMI programs working in a team as a contributor or technical lead. You will also partner with a team of Digital Manufacturing, Hardware, and Industrial IT engineers to deliver comprehensive projects that meet customer requirements. During these projects, you will become a trusted consultant for Cybertrol's customers. Some examples of specific Industrial Controls & Systems Integration Engineer responsibilities include: Engage directly with the customer to develop a complete understanding of the customer and their needs and create a Functional Specification of the full deliverable. Maintain customer contact throughout the life of the project and for some time after commissioning. Develop the PLC/HMI code in a team environment in a modern software framework. Ensure that quality processes have been followed to deliver zero-defect code to the customer during site installation. Work independently as required to deliver solutions in the area of subject matter expertise. Provide technical leadership as required, including system-level thinking and problem-solving techniques. Working with multiple disciplines and trades while leading the commissioning of projects. Up to 25% travel may be required. This travel includes product lifecycle, trade shows, or other product related travel. A valid driver's license is required. Required Qualifications B.S. in Engineering (Electrical, Computer, Mechanical, or Chemical) or related engineering field with 5 years minimum related and relevant experience in industrial automation OR Associate Degree in Engineering Technology (Electrical, Computer, IT, or Electro-Mechanical) or a related engineering technology field with 5 years minimum related and relevant experience in industrial automation. Technical leadership capability to guide, and coach team members working on complex projects. Proficient in programming and delivering projects in a team environment. Strong written and oral communication skills. Curiosity and agility in problem solving when presented with a new challenge. Focus and tenacity when given a challenge to see it through. Goal oriented with the strong desire to learn new technologies and concepts. Desired Qualifications Six-Sigma or Lean experience. Experience working around live industrial control panels and components. Experience with Agile Scrum development processes. Experience with the following technologies: PLC platforms such as Rockwell Automation, ControlLogix, Siemens S7, etc. Automatic PLC code generation tools such as Rockwell Automation ACM. Stand-alone and distributed HMI/SCADA platforms such as FTView SE/ME, Siemens WinCC, Wonderware Intouch/System Platform, Ignition, etc. Legacy PLCs and HMI/SCADA platforms. VFDs, Process Instrumentation, Robotics/Servo Control, Valve Control, etc. Safety Control Systems - PLCs and Relays. Industrial networks for device control such as Ethernet/IP, Profibus PA/DP, ASi, IOLink, HART, DeviceNet, etc. PHYSICAL REQUIREMENTS & WORKING CONDITIONS Office Work: Office desk/cubicle environment Extensive computer use Occasional Control panel IO powered checkouts in panel shop or customer site Site Work: Up to 25% travel to industrial manufacturing facilities. Typical locations are in North America. Rarely travel to other continents. Overnight travel from a few days to several days at a time. Travel duration rarely exceeds twelve days in a row. Ability to consistently lift 50 lbs. On-Site working conditions may include: Work around construction equipment and personnel. Work around production equipment and production personnel. Work in hot or cold areas. Work in noisy areas. Work up and down stairs, indoors and outdoors. Electrical/Instrumentation Device Checkout and Troubleshooting. Includes voltage testing, equipment troubleshooting on a ladder, and light electrical assembly - signal wiring in control panels/instruments. Working and interfacing with operations, engineering, equipment supply, and construction personnel. Typical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPE. Employees must comply with customer specific requirements and PPE. Work may include working weekends, holidays, nightshift, and extended hours to meet deadlines and commissioning requirements. Occasionally on-site work can be 12+ hours/day. Cybertrol offers a discretionary bonus to all employees, based on company and personal performance. In addition, all full-time employees are eligible for a variety of benefits including health insurance coverage, life and disability insurance, 401(k), paid holidays and personal paid time off (PTO), supplemental insurance plans, and education reimbursement. Cybertrol is committed to equal employment opportunities for all applicants and employees. Applicants will receive consideration for employment regardless of veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age and/or any other protected status as required by law.
Job Description Job Description This is a HYBRID or REM OTE role for candidates located in MN or WI. Do you want to be a vital part of a successful multi-disciplined team? At Cybertrol, you will apply your skills in a culture that focuses on commitment to high quality solutions for our customers while emphasizing personal and professional growth for our employees. Our core values are reflected in everything we do. Our dedication to being "Passionate," "Authentic," and "Willing to Help" makes a significant impact on our work culture and the success of our projects. ABOUT CYBERTROL Cybertrol Engineering creates and delivers custom-engineered automation hardware and software solutions to manufacturing customers throughout the upper Midwest and across the world. The firm is privately owned, headquartered in Minneapolis, and has additional offices in Madison and Marshfield, WI. There is an extraordinarily strong engineering culture that emphasizes both personal and professional growth along with a commitment to providing high-quality solutions, including: plant-wide automation, information, and industrial IT (Information Technology) infrastructure; custom control panel design and fabrication; and upgrades of obsolete automation systems. Job Responsibilities In this role, you will be directly responsible for developing and implementing PLC/HMI (Programmable Logic Controllers/Human Machine Interface) code, including simulation and process commissioning at customer sites. As part of this work, you will create clear and well-structured Functional Specifications and the required PLC/HMI programs working in a team as a contributor or technical lead. You will also partner with a team of Digital Manufacturing, Hardware, and Industrial IT engineers to deliver comprehensive projects that meet customer requirements. During these projects, you will become a trusted consultant for Cybertrol's customers. Some examples of specific Industrial Controls & Systems Integration Engineer responsibilities include: Engage directly with the customer to develop a complete understanding of the customer and their needs and create a Functional Specification of the full deliverable. Maintain customer contact throughout the life of the project and for some time after commissioning. Develop the PLC/HMI code in a team environment in a modern software framework. Ensure that quality processes have been followed to deliver zero-defect code to the customer during site installation. Work independently as required to deliver solutions in the area of subject matter expertise. Provide technical leadership as required, including system-level thinking and problem-solving techniques. Working with multiple disciplines and trades while leading the commissioning of projects. Up to 25% travel may be required. This travel includes product lifecycle, trade shows, or other product related travel. A valid driver's license is required. Required Qualifications B.S. in Engineering (Electrical, Computer, Mechanical, or Chemical) or related engineering field with 5 years minimum related and relevant experience in industrial automation OR Associate Degree in Engineering Technology (Electrical, Computer, IT, or Electro-Mechanical) or a related engineering technology field with 5 years minimum related and relevant experience in industrial automation. Technical leadership capability to guide, and coach team members working on complex projects. Proficient in programming and delivering projects in a team environment. Strong written and oral communication skills. Curiosity and agility in problem solving when presented with a new challenge. Focus and tenacity when given a challenge to see it through. Goal oriented with the strong desire to learn new technologies and concepts. Desired Qualifications Six-Sigma or Lean experience. Experience working around live industrial control panels and components. Experience with Agile Scrum development processes. Experience with the following technologies: PLC platforms such as Rockwell Automation, ControlLogix, Siemens S7, etc. Automatic PLC code generation tools such as Rockwell Automation ACM. Stand-alone and distributed HMI/SCADA platforms such as FTView SE/ME, Siemens WinCC, Wonderware Intouch/System Platform, Ignition, etc. Legacy PLCs and HMI/SCADA platforms. VFDs, Process Instrumentation, Robotics/Servo Control, Valve Control, etc. Safety Control Systems - PLCs and Relays. Industrial networks for device control such as Ethernet/IP, Profibus PA/DP, ASi, IOLink, HART, DeviceNet, etc. PHYSICAL REQUIREMENTS & WORKING CONDITIONS Office Work: Office desk/cubicle environment Extensive computer use Occasional Control panel IO powered checkouts in panel shop or customer site Site Work: Up to 25% travel to industrial manufacturing facilities. Typical locations are in North America. Rarely travel to other continents. Overnight travel from a few days to several days at a time. Travel duration rarely exceeds twelve days in a row. Ability to consistently lift 50 lbs. On-Site working conditions may include: Work around construction equipment and personnel. Work around production equipment and production personnel. Work in hot or cold areas. Work in noisy areas. Work up and down stairs, indoors and outdoors. Electrical/Instrumentation Device Checkout and Troubleshooting. Includes voltage testing, equipment troubleshooting on a ladder, and light electrical assembly - signal wiring in control panels/instruments. Working and interfacing with operations, engineering, equipment supply, and construction personnel. Typical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPE. Employees must comply with customer specific requirements and PPE. Work may include working weekends, holidays, nightshift, and extended hours to meet deadlines and commissioning requirements. Occasionally on-site work can be 12+ hours/day. Cybertrol offers a discretionary bonus to all employees, based on company and personal performance. In addition, all full-time employees are eligible for a variety of benefits including health insurance coverage, life and disability insurance, 401(k), paid holidays and personal paid time off (PTO), supplemental insurance plans, and education reimbursement. Cybertrol is committed to equal employment opportunities for all applicants and employees. Applicants will receive consideration for employment regardless of veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age and/or any other protected status as required by law.
11/10/2026
Full time
Job Description Job Description This is a HYBRID or REM OTE role for candidates located in MN or WI. Do you want to be a vital part of a successful multi-disciplined team? At Cybertrol, you will apply your skills in a culture that focuses on commitment to high quality solutions for our customers while emphasizing personal and professional growth for our employees. Our core values are reflected in everything we do. Our dedication to being "Passionate," "Authentic," and "Willing to Help" makes a significant impact on our work culture and the success of our projects. ABOUT CYBERTROL Cybertrol Engineering creates and delivers custom-engineered automation hardware and software solutions to manufacturing customers throughout the upper Midwest and across the world. The firm is privately owned, headquartered in Minneapolis, and has additional offices in Madison and Marshfield, WI. There is an extraordinarily strong engineering culture that emphasizes both personal and professional growth along with a commitment to providing high-quality solutions, including: plant-wide automation, information, and industrial IT (Information Technology) infrastructure; custom control panel design and fabrication; and upgrades of obsolete automation systems. Job Responsibilities In this role, you will be directly responsible for developing and implementing PLC/HMI (Programmable Logic Controllers/Human Machine Interface) code, including simulation and process commissioning at customer sites. As part of this work, you will create clear and well-structured Functional Specifications and the required PLC/HMI programs working in a team as a contributor or technical lead. You will also partner with a team of Digital Manufacturing, Hardware, and Industrial IT engineers to deliver comprehensive projects that meet customer requirements. During these projects, you will become a trusted consultant for Cybertrol's customers. Some examples of specific Industrial Controls & Systems Integration Engineer responsibilities include: Engage directly with the customer to develop a complete understanding of the customer and their needs and create a Functional Specification of the full deliverable. Maintain customer contact throughout the life of the project and for some time after commissioning. Develop the PLC/HMI code in a team environment in a modern software framework. Ensure that quality processes have been followed to deliver zero-defect code to the customer during site installation. Work independently as required to deliver solutions in the area of subject matter expertise. Provide technical leadership as required, including system-level thinking and problem-solving techniques. Working with multiple disciplines and trades while leading the commissioning of projects. Up to 25% travel may be required. This travel includes product lifecycle, trade shows, or other product related travel. A valid driver's license is required. Required Qualifications B.S. in Engineering (Electrical, Computer, Mechanical, or Chemical) or related engineering field with 5 years minimum related and relevant experience in industrial automation OR Associate Degree in Engineering Technology (Electrical, Computer, IT, or Electro-Mechanical) or a related engineering technology field with 5 years minimum related and relevant experience in industrial automation. Technical leadership capability to guide, and coach team members working on complex projects. Proficient in programming and delivering projects in a team environment. Strong written and oral communication skills. Curiosity and agility in problem solving when presented with a new challenge. Focus and tenacity when given a challenge to see it through. Goal oriented with the strong desire to learn new technologies and concepts. Desired Qualifications Six-Sigma or Lean experience. Experience working around live industrial control panels and components. Experience with Agile Scrum development processes. Experience with the following technologies: PLC platforms such as Rockwell Automation, ControlLogix, Siemens S7, etc. Automatic PLC code generation tools such as Rockwell Automation ACM. Stand-alone and distributed HMI/SCADA platforms such as FTView SE/ME, Siemens WinCC, Wonderware Intouch/System Platform, Ignition, etc. Legacy PLCs and HMI/SCADA platforms. VFDs, Process Instrumentation, Robotics/Servo Control, Valve Control, etc. Safety Control Systems - PLCs and Relays. Industrial networks for device control such as Ethernet/IP, Profibus PA/DP, ASi, IOLink, HART, DeviceNet, etc. PHYSICAL REQUIREMENTS & WORKING CONDITIONS Office Work: Office desk/cubicle environment Extensive computer use Occasional Control panel IO powered checkouts in panel shop or customer site Site Work: Up to 25% travel to industrial manufacturing facilities. Typical locations are in North America. Rarely travel to other continents. Overnight travel from a few days to several days at a time. Travel duration rarely exceeds twelve days in a row. Ability to consistently lift 50 lbs. On-Site working conditions may include: Work around construction equipment and personnel. Work around production equipment and production personnel. Work in hot or cold areas. Work in noisy areas. Work up and down stairs, indoors and outdoors. Electrical/Instrumentation Device Checkout and Troubleshooting. Includes voltage testing, equipment troubleshooting on a ladder, and light electrical assembly - signal wiring in control panels/instruments. Working and interfacing with operations, engineering, equipment supply, and construction personnel. Typical Personnel Protective Equipment (PPE) Required: Safety Glasses, Steel Toed shoes, hearing protection, and electrical safety PPE. Employees must comply with customer specific requirements and PPE. Work may include working weekends, holidays, nightshift, and extended hours to meet deadlines and commissioning requirements. Occasionally on-site work can be 12+ hours/day. Cybertrol offers a discretionary bonus to all employees, based on company and personal performance. In addition, all full-time employees are eligible for a variety of benefits including health insurance coverage, life and disability insurance, 401(k), paid holidays and personal paid time off (PTO), supplemental insurance plans, and education reimbursement. Cybertrol is committed to equal employment opportunities for all applicants and employees. Applicants will receive consideration for employment regardless of veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age and/or any other protected status as required by law.
Job Description Job Description Overview CTG is seeking to fill a Technology Systems Specialist opening for our client. Location: Blaine, WA Overview Are you passionate about technology, thrive on variety, and love engaging with people? Join our Service Delivery Team as a Technology Systems Specialist, a role that puts you at the heart of digital transformation. You'll be part of a team supporting a broad spectrum of technologies and working directly with end users, technical teams, and business stakeholders. This is not your typical desk job: expect to be hands-on, mobile, and constantly learning as you tackle new challenges every day. What Makes This Role Unique? Multi-Faceted Impact: From cloud systems to on-premises servers, networking hardware to mobile devices, you'll be the go-to expert for a wide range of technologies. Field-Facing Engagement: You'll work directly with users across the site, translating technical concepts into practical solutions and ensuring technology empowers every part of the operation. Team Leadership & Collaboration: Lead initiatives, back up your teammates, and help shape the future of digital technology at the refinery. Team members are subject matter experts for one or more of our products and can learn new skills along the way. If you don't have experience with everything we support don't let that stop you from applying! Key Team ResponsibilitiesSystems Administration Support and maintain both cloud and on-premises applications and servers, ensuring stability and uptime. Collaborate with central support teams and use tools like PowerShell for scripting, automation, patching, and troubleshooting. Maintain technical documentation, dashboards, and KPIs to keep the team and stakeholders informed. Develop and manage SharePoint solutions, workflows, and permissions, integrating with file systems as needed. Support database queries, dashboard creation, and reporting (Power BI). Cyber Security & Risk Management Implement security best practices across all systems, including regular patching, vulnerability management, and secure configuration. Manage user permissions and monitor access to sensitive systems, supporting multi-factor authentication and encryption technologies. Participate in the detection, reporting, and resolution of security incidents, collaborating with central security teams to investigate and remediate threats. Promote a culture of security by educating end users on safe technology practices, phishing prevention, and the importance of strong passwords. Stay current with emerging cyber threats and technologies, recommending and implementing improvements to security policies and procedures. Networking & Devices Deploy, configure, and support routers, firewalls, switches, wireless/RF, fiber, and cellular infrastructure. Manage and troubleshoot endpoints including access points, printers, cameras, CCTV, alarm systems, and digital signage. Paging, AV, access control and more. Mobility & Customer Engagement Oversee mobility and cellular solutions, including account management, device ordering, provisioning, maintenance, and repair. Provide end-user support for mobile devices, including diagnostics, personal data migration, and company services provisioning (Intune, AirWatch, MDM). Deliver exceptional customer service, ensuring users feel supported and empowered by technology. What We're Looking For Associate degree or certifications in IT, network administration, or equivalent practical experience. Strong customer service skills and a collaborative, team-oriented mindset. A commitment to workplace safety, organization, and attention to detail. Excellent troubleshooting abilities and communication skills-both verbal and written. Ability to explain technical concepts to non-technical audiences. Personable, friendly, and professional approach to every interaction. Why Join Us? This is a role for someone who wants to make a visible difference, enjoys variety, and is energized by field work and direct user engagement. If you're ready to be a key player in a high-impact, multi-disciplinary IT team, we want to hear from you! Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Rebecca Olan at . Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $75,000 to $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
11/10/2026
Full time
Job Description Job Description Overview CTG is seeking to fill a Technology Systems Specialist opening for our client. Location: Blaine, WA Overview Are you passionate about technology, thrive on variety, and love engaging with people? Join our Service Delivery Team as a Technology Systems Specialist, a role that puts you at the heart of digital transformation. You'll be part of a team supporting a broad spectrum of technologies and working directly with end users, technical teams, and business stakeholders. This is not your typical desk job: expect to be hands-on, mobile, and constantly learning as you tackle new challenges every day. What Makes This Role Unique? Multi-Faceted Impact: From cloud systems to on-premises servers, networking hardware to mobile devices, you'll be the go-to expert for a wide range of technologies. Field-Facing Engagement: You'll work directly with users across the site, translating technical concepts into practical solutions and ensuring technology empowers every part of the operation. Team Leadership & Collaboration: Lead initiatives, back up your teammates, and help shape the future of digital technology at the refinery. Team members are subject matter experts for one or more of our products and can learn new skills along the way. If you don't have experience with everything we support don't let that stop you from applying! Key Team ResponsibilitiesSystems Administration Support and maintain both cloud and on-premises applications and servers, ensuring stability and uptime. Collaborate with central support teams and use tools like PowerShell for scripting, automation, patching, and troubleshooting. Maintain technical documentation, dashboards, and KPIs to keep the team and stakeholders informed. Develop and manage SharePoint solutions, workflows, and permissions, integrating with file systems as needed. Support database queries, dashboard creation, and reporting (Power BI). Cyber Security & Risk Management Implement security best practices across all systems, including regular patching, vulnerability management, and secure configuration. Manage user permissions and monitor access to sensitive systems, supporting multi-factor authentication and encryption technologies. Participate in the detection, reporting, and resolution of security incidents, collaborating with central security teams to investigate and remediate threats. Promote a culture of security by educating end users on safe technology practices, phishing prevention, and the importance of strong passwords. Stay current with emerging cyber threats and technologies, recommending and implementing improvements to security policies and procedures. Networking & Devices Deploy, configure, and support routers, firewalls, switches, wireless/RF, fiber, and cellular infrastructure. Manage and troubleshoot endpoints including access points, printers, cameras, CCTV, alarm systems, and digital signage. Paging, AV, access control and more. Mobility & Customer Engagement Oversee mobility and cellular solutions, including account management, device ordering, provisioning, maintenance, and repair. Provide end-user support for mobile devices, including diagnostics, personal data migration, and company services provisioning (Intune, AirWatch, MDM). Deliver exceptional customer service, ensuring users feel supported and empowered by technology. What We're Looking For Associate degree or certifications in IT, network administration, or equivalent practical experience. Strong customer service skills and a collaborative, team-oriented mindset. A commitment to workplace safety, organization, and attention to detail. Excellent troubleshooting abilities and communication skills-both verbal and written. Ability to explain technical concepts to non-technical audiences. Personable, friendly, and professional approach to every interaction. Why Join Us? This is a role for someone who wants to make a visible difference, enjoys variety, and is energized by field work and direct user engagement. If you're ready to be a key player in a high-impact, multi-disciplinary IT team, we want to hear from you! Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Rebecca Olan at . Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $75,000 to $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
Gauss Management Research & Engineering
Ogden, Utah
Job Description Job Description Description: JOB SUMMARY The Chief Engineer serves as GMRE's independent enterprise and portfolio technical authority, protecting technical integrity, airworthiness and safety across current and future programs. The position provides objective assurance that significant technical decisions, risks, reviews, and readiness determinations are supported by sufficient evidence and appropriate engineering rigor. The Chief Engineer works across programs with the Engineering Team to ensure technical rigor and reviews for program specific solutions and provides technical support for senior leadership at the corporate level. The Chief Engineer works directly with the Director of Engineering, who is responsible for the engineering personnel, capability, staffing, and execution. This ensures GMRE's technical capabilities support its strategic growth in the DoD aviation industry. ROLES AND RESPONSIBILITIES Reports administratively to the Vice President and works as a peer of the Director of Engineering Serve as a senior technical advisor to GMRE leadership and customers while preserving the independence required for objective technical assurance. Provide independent technical oversight across GMRE's program and technology portfolio and assess overall technical health and engineering rigor. Provide independent technical assessments for major proposals, new technologies, strategic initiatives, acquisitions, and enterprise capability decisions. Review significant, high-consequence, novel, safety-critical, or mission-critical technical decisions, risks, architectures, failures, and readiness determinations. Conduct or chair independent technical reviews and evaluate whether the technical evidence is sufficient to support major conclusions and program milestones. Establish enterprise expectations for technical rigor, evidence-based decision-making, technical-risk characterization, and engineering accountability. Identify systemic technical risks, recurring engineering weaknesses, cross-program dependencies, and opportunities for common solutions or improved practices. Provide technical escalation and independent adjudication when significant technical disagreements cannot be resolved at the program or discipline level. Determine and approve document technical concurrence, conditional concurrence, or non-concurrence and recommend additional analysis, testing, mitigation, or corrective action when warranted. Mentor Lead Systems Engineers and other senior technical leaders in systems thinking, engineering judgment, technical leadership, and risk-based decision-making. Advise the Director of Engineering and senior leadership regarding significant technical risks, engineering capability gaps, and priorities for organizational investment. Promote cross-program lessons learned, technical knowledge sharing, reuse of proven approaches, and prevention of recurring technical problems. WHY WORK FOR GMRE? GMRE is a small veteran-owned company who cares about our employees. We offer health, dental, and vision insurance, 401(k), vacation, Paid Time Off (PTO), or Paid Sick Leave (PSL) based on state laws, paid holidays, and life insurance to all permanent full-time employees. GMRE's mission is to provide high-quality engineering and technical services to help our customers grow and succeed. GMRE is an equal opportunity employer. GMRE is committed to making employment decisions based on valid requirements, without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local laws. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Requirements: REQUIRED SKILLS/ABILITIES Extensive knowledge of complex system design, development, integration, verification, validation, testing, production, sustainment, and technical risk management. Strong systems-engineering knowledge, including requirements, architecture, interfaces, technical baselines, trade studies, configuration control, and lifecycle considerations. Working knowledge of airworthiness, system safety, and qualification processes for DoD aviation. Exceptional independent engineering judgment and the ability to evaluate evidence, assumptions, uncertainty, consequences, and residual technical risk. Ability to lead independent technical reviews, assess technical readiness, investigate significant failures, and recommend proportionate corrective action. Ability to hold a technical position under schedule and financial pressure, and to influence decisions across programs and organizations. Strategic and cross-program systems thinking, including the ability to identify systemic risks, common dependencies, capability gaps, and enterprise opportunities. Excellent written, verbal, and technical-presentation skills for communicating complex issues, risk, and recommendations to engineers, executives, customers, and other stakeholders. Demonstrated ability to mentor senior technical leaders and collaborate effectively with program, functional, production, manufacturing, quality, and business organizations. EDUCATION AND EXPERIENCE Bachelor's degree in systems engineering, electrical engineering, mechanical engineering, aerospace engineering, computer engineering, or another applicable engineering discipline is required; a master's degree in engineering or a related technical discipline is preferred. Twenty or more years of progressively responsible experience in the design, development, integration, verification, testing, production, or sustainment of complex aerospace or defense systems, including significant experience with airborne or aviation systems is required. Five or more years of senior technical-leadership experience as a Chief Engineer, Lead Systems Engineer, system architect, independent reviewer, or equivalent technical authority is required. Demonstrated experience leading major technical reviews, assessing program technical health and readiness, resolving complex technical risks, and advising senior leadership or customers is required. Experience with Department of Defense acquisition and engineering environments, applicable military and industry standards, safety- or mission-critical systems, and multidisciplinary hardware/software integration is preferred. SECURITY CLEARANCE AND OTHER REQUIREMENTS Must have a minimum of an active U.S. SECRET clearance and be subject to a government security investigation. Driving or renting a vehicle for company business may be required; a valid driver's license is required when operating a vehicle on company business. SUPERVISORY RESPONSIBILITIES This position does not normally have routine direct personnel-management responsibility unless separately assigned by organizational leadership. Lead independent technical-review teams, technical boards, and focused engineering assessments through delegated technical authority and professional influence. Mentor Lead Systems Engineers and senior technical personnel on systems thinking, engineering judgment, and risk-based decision-making. The Director of Engineering retains personnel management and performance evaluation. Coordinate with the Director of Engineering and Functional Engineering Leads when technical findings identify competency, staffing, performance, or capability concerns requiring organizational action. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. TRAVEL REQUIRED Occasional travel may be required for customer meetings, independent technical reviews, program assessments, testing, training, and site visits. Estimated up to 15%. Travel may include out-of-state and overnight assignments based on program and customer needs. MEASURE OF SUCCESS Technical issues found before, rather than after, milestones and deliveries. Completion of mandatory reviews on time without becoming a schedule bottleneck. Reduction in recurring technical problems across programs. Quality and traceability of documented concurrence and non-concurrence decisions. Growth in the technical capability of Lead Engineers and senior technical staff. Company Description GMRE is a small veteran-owned company who cares about our employees. We offer health, dental, and vision insurance, 401(k), vacation, Paid Time Off (PTO), or Paid Sick Leave (PSL) based on state laws, paid holidays, and life insurance to all permanent full-time employees. Our mission is to provide high-quality engineering and technical services to help our customers grow and succeed. Our vision is to be a trusted business partner providing cost-effective engineering expertise and technical services and to build lasting customer relationships through integrity, innovation and work ethic. Company Description GMRE is a small veteran-owned company who cares about our employees. We offer health, dental, and vision insurance, 401(k), vacation, Paid Time Off (PTO), or Paid Sick Leave (PSL) based on state laws, paid holidays . click apply for full job details
11/09/2026
Full time
Job Description Job Description Description: JOB SUMMARY The Chief Engineer serves as GMRE's independent enterprise and portfolio technical authority, protecting technical integrity, airworthiness and safety across current and future programs. The position provides objective assurance that significant technical decisions, risks, reviews, and readiness determinations are supported by sufficient evidence and appropriate engineering rigor. The Chief Engineer works across programs with the Engineering Team to ensure technical rigor and reviews for program specific solutions and provides technical support for senior leadership at the corporate level. The Chief Engineer works directly with the Director of Engineering, who is responsible for the engineering personnel, capability, staffing, and execution. This ensures GMRE's technical capabilities support its strategic growth in the DoD aviation industry. ROLES AND RESPONSIBILITIES Reports administratively to the Vice President and works as a peer of the Director of Engineering Serve as a senior technical advisor to GMRE leadership and customers while preserving the independence required for objective technical assurance. Provide independent technical oversight across GMRE's program and technology portfolio and assess overall technical health and engineering rigor. Provide independent technical assessments for major proposals, new technologies, strategic initiatives, acquisitions, and enterprise capability decisions. Review significant, high-consequence, novel, safety-critical, or mission-critical technical decisions, risks, architectures, failures, and readiness determinations. Conduct or chair independent technical reviews and evaluate whether the technical evidence is sufficient to support major conclusions and program milestones. Establish enterprise expectations for technical rigor, evidence-based decision-making, technical-risk characterization, and engineering accountability. Identify systemic technical risks, recurring engineering weaknesses, cross-program dependencies, and opportunities for common solutions or improved practices. Provide technical escalation and independent adjudication when significant technical disagreements cannot be resolved at the program or discipline level. Determine and approve document technical concurrence, conditional concurrence, or non-concurrence and recommend additional analysis, testing, mitigation, or corrective action when warranted. Mentor Lead Systems Engineers and other senior technical leaders in systems thinking, engineering judgment, technical leadership, and risk-based decision-making. Advise the Director of Engineering and senior leadership regarding significant technical risks, engineering capability gaps, and priorities for organizational investment. Promote cross-program lessons learned, technical knowledge sharing, reuse of proven approaches, and prevention of recurring technical problems. WHY WORK FOR GMRE? GMRE is a small veteran-owned company who cares about our employees. We offer health, dental, and vision insurance, 401(k), vacation, Paid Time Off (PTO), or Paid Sick Leave (PSL) based on state laws, paid holidays, and life insurance to all permanent full-time employees. GMRE's mission is to provide high-quality engineering and technical services to help our customers grow and succeed. GMRE is an equal opportunity employer. GMRE is committed to making employment decisions based on valid requirements, without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local laws. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Requirements: REQUIRED SKILLS/ABILITIES Extensive knowledge of complex system design, development, integration, verification, validation, testing, production, sustainment, and technical risk management. Strong systems-engineering knowledge, including requirements, architecture, interfaces, technical baselines, trade studies, configuration control, and lifecycle considerations. Working knowledge of airworthiness, system safety, and qualification processes for DoD aviation. Exceptional independent engineering judgment and the ability to evaluate evidence, assumptions, uncertainty, consequences, and residual technical risk. Ability to lead independent technical reviews, assess technical readiness, investigate significant failures, and recommend proportionate corrective action. Ability to hold a technical position under schedule and financial pressure, and to influence decisions across programs and organizations. Strategic and cross-program systems thinking, including the ability to identify systemic risks, common dependencies, capability gaps, and enterprise opportunities. Excellent written, verbal, and technical-presentation skills for communicating complex issues, risk, and recommendations to engineers, executives, customers, and other stakeholders. Demonstrated ability to mentor senior technical leaders and collaborate effectively with program, functional, production, manufacturing, quality, and business organizations. EDUCATION AND EXPERIENCE Bachelor's degree in systems engineering, electrical engineering, mechanical engineering, aerospace engineering, computer engineering, or another applicable engineering discipline is required; a master's degree in engineering or a related technical discipline is preferred. Twenty or more years of progressively responsible experience in the design, development, integration, verification, testing, production, or sustainment of complex aerospace or defense systems, including significant experience with airborne or aviation systems is required. Five or more years of senior technical-leadership experience as a Chief Engineer, Lead Systems Engineer, system architect, independent reviewer, or equivalent technical authority is required. Demonstrated experience leading major technical reviews, assessing program technical health and readiness, resolving complex technical risks, and advising senior leadership or customers is required. Experience with Department of Defense acquisition and engineering environments, applicable military and industry standards, safety- or mission-critical systems, and multidisciplinary hardware/software integration is preferred. SECURITY CLEARANCE AND OTHER REQUIREMENTS Must have a minimum of an active U.S. SECRET clearance and be subject to a government security investigation. Driving or renting a vehicle for company business may be required; a valid driver's license is required when operating a vehicle on company business. SUPERVISORY RESPONSIBILITIES This position does not normally have routine direct personnel-management responsibility unless separately assigned by organizational leadership. Lead independent technical-review teams, technical boards, and focused engineering assessments through delegated technical authority and professional influence. Mentor Lead Systems Engineers and senior technical personnel on systems thinking, engineering judgment, and risk-based decision-making. The Director of Engineering retains personnel management and performance evaluation. Coordinate with the Director of Engineering and Functional Engineering Leads when technical findings identify competency, staffing, performance, or capability concerns requiring organizational action. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. TRAVEL REQUIRED Occasional travel may be required for customer meetings, independent technical reviews, program assessments, testing, training, and site visits. Estimated up to 15%. Travel may include out-of-state and overnight assignments based on program and customer needs. MEASURE OF SUCCESS Technical issues found before, rather than after, milestones and deliveries. Completion of mandatory reviews on time without becoming a schedule bottleneck. Reduction in recurring technical problems across programs. Quality and traceability of documented concurrence and non-concurrence decisions. Growth in the technical capability of Lead Engineers and senior technical staff. Company Description GMRE is a small veteran-owned company who cares about our employees. We offer health, dental, and vision insurance, 401(k), vacation, Paid Time Off (PTO), or Paid Sick Leave (PSL) based on state laws, paid holidays, and life insurance to all permanent full-time employees. Our mission is to provide high-quality engineering and technical services to help our customers grow and succeed. Our vision is to be a trusted business partner providing cost-effective engineering expertise and technical services and to build lasting customer relationships through integrity, innovation and work ethic. Company Description GMRE is a small veteran-owned company who cares about our employees. We offer health, dental, and vision insurance, 401(k), vacation, Paid Time Off (PTO), or Paid Sick Leave (PSL) based on state laws, paid holidays . click apply for full job details
We are seeking a hands-on, service-driven leader to serve as our IT Support Center Manager, running the IT help desk that supports both managed and non-managed customers. You'll make sure the tools and methods your team uses keep customer technology running efficiently, build and own the processes behind day-to-day support for managed services customers, and lead the service delivery team in meeting its goals with an outstanding level of customer care. You'll need moderate technical depth, gained in a role such as help desk technician or engineer, project engineer, or systems administrator. This position is hybrid, based in Saratoga Springs, NY.
11/09/2026
Full time
We are seeking a hands-on, service-driven leader to serve as our IT Support Center Manager, running the IT help desk that supports both managed and non-managed customers. You'll make sure the tools and methods your team uses keep customer technology running efficiently, build and own the processes behind day-to-day support for managed services customers, and lead the service delivery team in meeting its goals with an outstanding level of customer care. You'll need moderate technical depth, gained in a role such as help desk technician or engineer, project engineer, or systems administrator. This position is hybrid, based in Saratoga Springs, NY.
CORA Physical Therapy seeks a Digital Health Specialist to enhance technology-enabled care across our outpatient rehab clinics. In this role, you'll implement and optimize EMR, telehealth, remote monitoring, and patient engagement tools to support physical, occupational, and speech therapy services. You'll train and support clinicians, troubleshoot issues, and ensure data integrity and HIPAA compliance. Partner with therapists and clinic leaders to improve workflows, analyze outcomes, and drive digital solutions that help patients regain function, independence, and quality of life in a collaborative, patient-first environment. Responsibilities Implement and optimize digital health tools to support outpatient physical, occupational, and speech therapy services Train clinical and front-desk staff on EMR, telehealth, remote monitoring, and patient engagement platforms Support clinicians with digital documentation workflows and data quality for evidence-based care Monitor system performance, troubleshoot user issues, and coordinate with IT/vendors for resolutions Analyze digital health utilization and outcomes data to identify trends and improvement opportunities Ensure compliance with HIPAA and organizational privacy and security standards in all digital solutions Collaborate with therapists and clinic leaders to design and refine tech-enabled care pathways Develop user guides, tip sheets, and quick trainings to drive adoption and best practices Required Skills Electronic Medical Records (EMR) systems Telehealth platforms Remote patient monitoring tools Data analysis and reporting (Excel or BI tools) Health information privacy and HIPAA compliance Workflow mapping and process improvement Clinical documentation standards Healthcare IT troubleshooting and support Digital patient engagement tools and portals Training and user support for clinical staff
11/09/2026
Full time
CORA Physical Therapy seeks a Digital Health Specialist to enhance technology-enabled care across our outpatient rehab clinics. In this role, you'll implement and optimize EMR, telehealth, remote monitoring, and patient engagement tools to support physical, occupational, and speech therapy services. You'll train and support clinicians, troubleshoot issues, and ensure data integrity and HIPAA compliance. Partner with therapists and clinic leaders to improve workflows, analyze outcomes, and drive digital solutions that help patients regain function, independence, and quality of life in a collaborative, patient-first environment. Responsibilities Implement and optimize digital health tools to support outpatient physical, occupational, and speech therapy services Train clinical and front-desk staff on EMR, telehealth, remote monitoring, and patient engagement platforms Support clinicians with digital documentation workflows and data quality for evidence-based care Monitor system performance, troubleshoot user issues, and coordinate with IT/vendors for resolutions Analyze digital health utilization and outcomes data to identify trends and improvement opportunities Ensure compliance with HIPAA and organizational privacy and security standards in all digital solutions Collaborate with therapists and clinic leaders to design and refine tech-enabled care pathways Develop user guides, tip sheets, and quick trainings to drive adoption and best practices Required Skills Electronic Medical Records (EMR) systems Telehealth platforms Remote patient monitoring tools Data analysis and reporting (Excel or BI tools) Health information privacy and HIPAA compliance Workflow mapping and process improvement Clinical documentation standards Healthcare IT troubleshooting and support Digital patient engagement tools and portals Training and user support for clinical staff
You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations, and clearly defined escalation paths that are consistently followed. . click apply for full job details
11/09/2026
Full time
You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations, and clearly defined escalation paths that are consistently followed. . click apply for full job details
Description: The Manager of Information Technology leads IT operations for Lucas Oil's manufacturing environment, with primary focus on production floor uptime, plant systems reliability, IT/OT infrastructure, and team leadership. This role oversees plant IT staff, supports capital projects and system operations, partners with plant leadership on automation initiatives, and reports to the Director of Information Technology. Purpose/Duties/Responsibilities: Lead IT operations for a multi-shift manufacturing environment where production floor uptime, reliability, and fast issue resolution are the highest priorities. Oversee plant IT staff, including daily work, performance, development, accountability, and change management. Coordinate and prioritize IT resources to ensure effective support of manufacturing operations and business-critical initiatives. Establish and monitor key performance indicators for system availability, service delivery, incident response, and team performance. Partner with plant leadership, operations, maintenance, engineering, and vendors to support manufacturing technology, automation, and process improvement. Support IT/OT infrastructure planning, implementation, and ongoing support for manufacturing systems, plant floor technology, automation initiatives, and production-critical integrations. Provide enterprise IT support as needed for corporate, remote, plant, and other Lucas Oil locations or assets. Participate in IT budget planning, capital project planning, vendor management, and business case development for IT and manufacturing technology solutions. Manage plant-critical outages, backup, disaster recovery planning, incident response, system performance, and cybersecurity best practices. Support and train users on practical technology solutions that work in a rugged plant environment. Maintain documentation for IT governance, support procedures, automation, manufacturing systems, and internal processes. Stay current on technology trends related to manufacturing, automation, IT infrastructure, cybersecurity, and enterprise operations. Other responsibilities may include IT helpdesk functions, server infrastructure support, Active Directory support, and deskside support for local or remote users. Some travel is required. Requirements: Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift, carry and move equipment weighing up to 40 pounds at times. Frequent walking throughout the manufacturing, warehouse, and office environments. Required Skills: Excellent interpersonal, customer service, and communication skills with production, operations, maintenance, leadership, and technical teams. Hands-on experience supporting SCADA systems (Rockwell preferred), Operational Technology (OT), IT/OT infrastructure, manufacturing integrations, and production-critical systems. Experience supporting technology in manufacturing or industrial environments where uptime, reliability, and practical floor support are critical. Ability to manage competing priorities and respond effectively to business-critical issues. Demonstrated ability to lead, coach, and develop technical teams in a fast-paced manufacturing environment. Strong project management, time management, and organizational skills. . Experience with remote management tools, Microsoft 365 administration, and capital IT or manufacturing technology projects. Strong analytical, troubleshooting, and problem-solving skills; proficient with Microsoft Office Suite or related software. Preferred Qualifications: Experience with Mobile Device Management solutions for Windows, macOS, and Android systems. Experience administering Nutanix environments. Industry certifications such as Microsoft, CompTIA, Fortinet, Rockwell Automation, or ITIL are preferred. Required Education/Experience: Bachelor's degree in computer science, computer engineering, information technology, or a closely related field. 7+ years of progressive information technology experience. 5+ years of supervisory or team leadership experience. Direct experience supporting manufacturing, industrial automation, SCADA, OT, or production-critical systems. PI1d99c6-
11/09/2026
Full time
Description: The Manager of Information Technology leads IT operations for Lucas Oil's manufacturing environment, with primary focus on production floor uptime, plant systems reliability, IT/OT infrastructure, and team leadership. This role oversees plant IT staff, supports capital projects and system operations, partners with plant leadership on automation initiatives, and reports to the Director of Information Technology. Purpose/Duties/Responsibilities: Lead IT operations for a multi-shift manufacturing environment where production floor uptime, reliability, and fast issue resolution are the highest priorities. Oversee plant IT staff, including daily work, performance, development, accountability, and change management. Coordinate and prioritize IT resources to ensure effective support of manufacturing operations and business-critical initiatives. Establish and monitor key performance indicators for system availability, service delivery, incident response, and team performance. Partner with plant leadership, operations, maintenance, engineering, and vendors to support manufacturing technology, automation, and process improvement. Support IT/OT infrastructure planning, implementation, and ongoing support for manufacturing systems, plant floor technology, automation initiatives, and production-critical integrations. Provide enterprise IT support as needed for corporate, remote, plant, and other Lucas Oil locations or assets. Participate in IT budget planning, capital project planning, vendor management, and business case development for IT and manufacturing technology solutions. Manage plant-critical outages, backup, disaster recovery planning, incident response, system performance, and cybersecurity best practices. Support and train users on practical technology solutions that work in a rugged plant environment. Maintain documentation for IT governance, support procedures, automation, manufacturing systems, and internal processes. Stay current on technology trends related to manufacturing, automation, IT infrastructure, cybersecurity, and enterprise operations. Other responsibilities may include IT helpdesk functions, server infrastructure support, Active Directory support, and deskside support for local or remote users. Some travel is required. Requirements: Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift, carry and move equipment weighing up to 40 pounds at times. Frequent walking throughout the manufacturing, warehouse, and office environments. Required Skills: Excellent interpersonal, customer service, and communication skills with production, operations, maintenance, leadership, and technical teams. Hands-on experience supporting SCADA systems (Rockwell preferred), Operational Technology (OT), IT/OT infrastructure, manufacturing integrations, and production-critical systems. Experience supporting technology in manufacturing or industrial environments where uptime, reliability, and practical floor support are critical. Ability to manage competing priorities and respond effectively to business-critical issues. Demonstrated ability to lead, coach, and develop technical teams in a fast-paced manufacturing environment. Strong project management, time management, and organizational skills. . Experience with remote management tools, Microsoft 365 administration, and capital IT or manufacturing technology projects. Strong analytical, troubleshooting, and problem-solving skills; proficient with Microsoft Office Suite or related software. Preferred Qualifications: Experience with Mobile Device Management solutions for Windows, macOS, and Android systems. Experience administering Nutanix environments. Industry certifications such as Microsoft, CompTIA, Fortinet, Rockwell Automation, or ITIL are preferred. Required Education/Experience: Bachelor's degree in computer science, computer engineering, information technology, or a closely related field. 7+ years of progressive information technology experience. 5+ years of supervisory or team leadership experience. Direct experience supporting manufacturing, industrial automation, SCADA, OT, or production-critical systems. PI1d99c6-
Job Description Job Description Lead IOS Engineer Client is growing their engineering team and seeking a leader to set the tone for a rapidly growing E-learning platform used by the nation's top teams in pro/college sports and even the most elite military groups. What do elite pro sports teams and military groups have in common? They both value teaching & that learning information at a premium, and player's/soldier's ability to ingest material is mission critical. We are looking for an engineer who gets excited about tackling those problems head on, and spearhead our development of our app & and desktop interface. You will be getting on very early stage, and will have the chance to put your stamp on the future architecture of the system, and may influence a game you are watching on TV or maybe even save a life. How many engineers and developers can say that?. This is truly a chance to get in on ground floor, and build a revolutionary app, that gives people the ability to learn anything, and coaches & mentors insights into what their teams are learning, and who needs help. . Qualifications: BS or MS in Computer Science or equivalent experience Expertise with Objective-C or Swift, CocoaTouch, and Xcode and modern front end tools like react Solid backend development experience in PHP - Ideally Laravel but similar MVC frameworks (e.g. Symfony) are ok too. Experience shipping five-star apps to the App Store Superior analytical skills and a strong sense of urgency and ownership in your work Proven ability to build, launch and iterate on apps under pressure Experience developing cloud products in Amazon AWS or similar environments Experience with modern front end tools like React. Solid HTML, CSS, JavaScript would work too. What We Offer: A collaborative work environment, and ability to have strategic input that effect the entire business Regular social events, including happy hours, lunch & learns, company off-sites, Meetups and speaker series with industry leaders. Transparency into the state of our business via monthly all-hands meetings, showcasing the company's performance in relation to revenue and growth Competitive Salary, Equity, benefits
11/09/2026
Full time
Job Description Job Description Lead IOS Engineer Client is growing their engineering team and seeking a leader to set the tone for a rapidly growing E-learning platform used by the nation's top teams in pro/college sports and even the most elite military groups. What do elite pro sports teams and military groups have in common? They both value teaching & that learning information at a premium, and player's/soldier's ability to ingest material is mission critical. We are looking for an engineer who gets excited about tackling those problems head on, and spearhead our development of our app & and desktop interface. You will be getting on very early stage, and will have the chance to put your stamp on the future architecture of the system, and may influence a game you are watching on TV or maybe even save a life. How many engineers and developers can say that?. This is truly a chance to get in on ground floor, and build a revolutionary app, that gives people the ability to learn anything, and coaches & mentors insights into what their teams are learning, and who needs help. . Qualifications: BS or MS in Computer Science or equivalent experience Expertise with Objective-C or Swift, CocoaTouch, and Xcode and modern front end tools like react Solid backend development experience in PHP - Ideally Laravel but similar MVC frameworks (e.g. Symfony) are ok too. Experience shipping five-star apps to the App Store Superior analytical skills and a strong sense of urgency and ownership in your work Proven ability to build, launch and iterate on apps under pressure Experience developing cloud products in Amazon AWS or similar environments Experience with modern front end tools like React. Solid HTML, CSS, JavaScript would work too. What We Offer: A collaborative work environment, and ability to have strategic input that effect the entire business Regular social events, including happy hours, lunch & learns, company off-sites, Meetups and speaker series with industry leaders. Transparency into the state of our business via monthly all-hands meetings, showcasing the company's performance in relation to revenue and growth Competitive Salary, Equity, benefits
You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations, and clearly defined escalation paths that are consistently followed. . click apply for full job details
11/09/2026
Full time
You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations, and clearly defined escalation paths that are consistently followed. . click apply for full job details
NAFSA: Association of International Educators
Washington, Washington DC
ABOUT NAFSA: Association of International Educators With more than 10,000 members, NAFSA: Association of International Educators is the largest and most comprehensive association of professionals committed to advancing international higher education. Based in the United States, we provide programs, products, services, and a physical and virtual meeting space for the worldwide community of international educators. The association provides leadership to its varied constituencies through establishing principles of good practice and providing professional development opportunities. NAFSA encourages networking among professionals, convenes conferences and collaborative dialogues, and promotes research and knowledge creation to strengthen and serve the field. We lead the way in advocating for a better world through international education. NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all. POSITION SUMMARY The Technology Solutions Specialist's role is to deliver support to and educate end users in the organization about how to use various types of association software programs efficiently and effectively in fulfilling business objectives. This position works closely with the Director of Data Infrastructure and Integrations to support day-to-day operations for web applications and technologies used by NAFSA's staff, association members, and other stakeholders. This position works closely with many departments that lean on technology to effectively deliver their respective work plans. The Technology Solutions Specialist must be able to multitask, self-prioritize, work independently, and interact with large numbers of internal and external clients and stakeholders. The position will actively collaborate with, support and cross-train Technology Solutions team members. The position will draw on the services of outsourced vendors as appropriate. ESSENTIAL FUNCTIONS Strategy and Planning (5%) Evaluate and analyze documented resolutions and trends for service desk issues; recommend ways to prevent recurring issues. Alert team and managers to emerging trends in incident reports. Acquisition and Deployment (10%) Conduct research into software application products and services in support of using systems to fullest capabilities. Provide support for the testing of new and existing software applications under development or consideration for purchase. System Administration and Support (60%) Learn appropriate software applications used and supported by the organization, with a focus on association and data management systems. Perform administrative functions for the systems in the assigned application portfolio. Research solutions through internal and external knowledge base as needed. Test fixes and perform post-resolution follow up to ensure problems have been adequately resolved. Actively support a portfolio of applications by fielding incoming service desk tickets from end users to resolve and document application and software issues within mission-critical systems (These may include NAFSA's AMS, data management tools, LMS, event technology, surveys, SaaS products, data visualization, etc.) Assist with producing reports and data outputs from supported systems. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Support other members of the team in interdependent projects and tasks. Documentation, Training and Communication (20%) Develop and maintain current documentation on all supported systems to support knowledge transfer across the team and the organization. Cross-train technology team members in support of NAFSA's technology environment. Formulate and conduct training sessions and teaching materials for transferring knowledge of enterprise software applications throughout the organization. Other duties as-assigned (5%) Education: Bachelor's degree or equivalent combination of related education and experience. Experience and Skills: One year's experience servicing an IT Help or Service Desk, or hands-on experience managing or providing end-user support for web-based software applications. Evidence of ongoing training to demonstrate you are keeping pace with today's technical roles and requirements. Ability to quickly master new software systems and effectively research a wide range of computing issues Proven ability to use, teach, and troubleshoot/problem solve a variety of software and SaaS products. Effective and friendly communication skills and the ability to work with all levels of staff and management, carefully listen to issues, and provide effective response and solutions. Ability to communicate technical information to non-technical personnel. Strong team collaboration skills. Reliable self-starter who takes initiative. Keen attention to detail. Proven ability to effectively prioritize tasks and manage competing priorities while meeting deadlines and executing responsibilities with minimal errors. Excellent oral and written communication skills; specific emphasis on accurate and detailed documentation. Preferred Qualifications: Experience with nonprofit, education, or international education institutions. Training or certification in a technical area such as web systems, databases or data. Experience as a power-user or administrator of common association software. Knowledge of data management; ability to analyze and interpret data. Exposure to project-based work structures and working on project teams. The workday is generally from 9:00 a.m. to 5:00 p.m. The week after Memorial Day to Labor Day, it is 8:30 a.m. to 5:30 p.m. Monday through Thursday and 9:00 a.m. to 12:00 p.m. on Friday. Travel is occasionally required related to job responsibilities, especially for the annual conference or other leadership meetings. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday itself, is a job requirement. The annual conference is held in varying cities. Tasks are performed in a typical office environment, involving sitting for extended periods of time. Sitting, standing, bending, and lifting 10lbs or less will occur intermittently throughout the workday. Position involves constant use of computer keyboard and monitor, with intermittent use of headset and microphone. PI7d096a137bc7-9543
11/09/2026
Full time
ABOUT NAFSA: Association of International Educators With more than 10,000 members, NAFSA: Association of International Educators is the largest and most comprehensive association of professionals committed to advancing international higher education. Based in the United States, we provide programs, products, services, and a physical and virtual meeting space for the worldwide community of international educators. The association provides leadership to its varied constituencies through establishing principles of good practice and providing professional development opportunities. NAFSA encourages networking among professionals, convenes conferences and collaborative dialogues, and promotes research and knowledge creation to strengthen and serve the field. We lead the way in advocating for a better world through international education. NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all. POSITION SUMMARY The Technology Solutions Specialist's role is to deliver support to and educate end users in the organization about how to use various types of association software programs efficiently and effectively in fulfilling business objectives. This position works closely with the Director of Data Infrastructure and Integrations to support day-to-day operations for web applications and technologies used by NAFSA's staff, association members, and other stakeholders. This position works closely with many departments that lean on technology to effectively deliver their respective work plans. The Technology Solutions Specialist must be able to multitask, self-prioritize, work independently, and interact with large numbers of internal and external clients and stakeholders. The position will actively collaborate with, support and cross-train Technology Solutions team members. The position will draw on the services of outsourced vendors as appropriate. ESSENTIAL FUNCTIONS Strategy and Planning (5%) Evaluate and analyze documented resolutions and trends for service desk issues; recommend ways to prevent recurring issues. Alert team and managers to emerging trends in incident reports. Acquisition and Deployment (10%) Conduct research into software application products and services in support of using systems to fullest capabilities. Provide support for the testing of new and existing software applications under development or consideration for purchase. System Administration and Support (60%) Learn appropriate software applications used and supported by the organization, with a focus on association and data management systems. Perform administrative functions for the systems in the assigned application portfolio. Research solutions through internal and external knowledge base as needed. Test fixes and perform post-resolution follow up to ensure problems have been adequately resolved. Actively support a portfolio of applications by fielding incoming service desk tickets from end users to resolve and document application and software issues within mission-critical systems (These may include NAFSA's AMS, data management tools, LMS, event technology, surveys, SaaS products, data visualization, etc.) Assist with producing reports and data outputs from supported systems. Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Support other members of the team in interdependent projects and tasks. Documentation, Training and Communication (20%) Develop and maintain current documentation on all supported systems to support knowledge transfer across the team and the organization. Cross-train technology team members in support of NAFSA's technology environment. Formulate and conduct training sessions and teaching materials for transferring knowledge of enterprise software applications throughout the organization. Other duties as-assigned (5%) Education: Bachelor's degree or equivalent combination of related education and experience. Experience and Skills: One year's experience servicing an IT Help or Service Desk, or hands-on experience managing or providing end-user support for web-based software applications. Evidence of ongoing training to demonstrate you are keeping pace with today's technical roles and requirements. Ability to quickly master new software systems and effectively research a wide range of computing issues Proven ability to use, teach, and troubleshoot/problem solve a variety of software and SaaS products. Effective and friendly communication skills and the ability to work with all levels of staff and management, carefully listen to issues, and provide effective response and solutions. Ability to communicate technical information to non-technical personnel. Strong team collaboration skills. Reliable self-starter who takes initiative. Keen attention to detail. Proven ability to effectively prioritize tasks and manage competing priorities while meeting deadlines and executing responsibilities with minimal errors. Excellent oral and written communication skills; specific emphasis on accurate and detailed documentation. Preferred Qualifications: Experience with nonprofit, education, or international education institutions. Training or certification in a technical area such as web systems, databases or data. Experience as a power-user or administrator of common association software. Knowledge of data management; ability to analyze and interpret data. Exposure to project-based work structures and working on project teams. The workday is generally from 9:00 a.m. to 5:00 p.m. The week after Memorial Day to Labor Day, it is 8:30 a.m. to 5:30 p.m. Monday through Thursday and 9:00 a.m. to 12:00 p.m. on Friday. Travel is occasionally required related to job responsibilities, especially for the annual conference or other leadership meetings. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday itself, is a job requirement. The annual conference is held in varying cities. Tasks are performed in a typical office environment, involving sitting for extended periods of time. Sitting, standing, bending, and lifting 10lbs or less will occur intermittently throughout the workday. Position involves constant use of computer keyboard and monitor, with intermittent use of headset and microphone. PI7d096a137bc7-9543
Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary. Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice. Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting. Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis, and providing cross application recommendations. Possesses the skill to develop strong and positive relationships with client management at all levels. Is respected by the client as an expert and end users demonstrate confidence in the individual. Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently displays superior judgment. Reputation for high-quality decisions. Adhere to organization standards for system configuration and change control. Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience. Associate continuously reviews, adjusts, and grows his/her skills, habits, work ethic, and behaviors to ensure positive peer interactions and a positive and interactive team atmosphere. Associate exhibits constant efforts to improve and maintain healthy and positive interpersonal and team interactions. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Design, configuration and deliverables demonstrate exceptional ability to address complex end user needs. Quality has the confidence of project management. Sets the bar for project team quality work. Independently manages medium to large scale and complex projects/requests. Collaborates with team members as needed. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Is exceptional at spotting and seizing opportunities. Proactively plans projects and tasks within application. Performs other duties as assigned. Requirements: Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities 5+ years within healthcare, business, or information systems Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project. Regularly serves as mentor or knowledge resource to peers across community Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Type: Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
11/09/2026
Full time
Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary. Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice. Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting. Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis, and providing cross application recommendations. Possesses the skill to develop strong and positive relationships with client management at all levels. Is respected by the client as an expert and end users demonstrate confidence in the individual. Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently displays superior judgment. Reputation for high-quality decisions. Adhere to organization standards for system configuration and change control. Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience. Associate continuously reviews, adjusts, and grows his/her skills, habits, work ethic, and behaviors to ensure positive peer interactions and a positive and interactive team atmosphere. Associate exhibits constant efforts to improve and maintain healthy and positive interpersonal and team interactions. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Design, configuration and deliverables demonstrate exceptional ability to address complex end user needs. Quality has the confidence of project management. Sets the bar for project team quality work. Independently manages medium to large scale and complex projects/requests. Collaborates with team members as needed. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Is exceptional at spotting and seizing opportunities. Proactively plans projects and tasks within application. Performs other duties as assigned. Requirements: Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities 5+ years within healthcare, business, or information systems Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project. Regularly serves as mentor or knowledge resource to peers across community Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Type: Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
Job Description Job Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next. Job Overview The Modern Workplace & Mobility Implementation Engineer delivers Microsoft 365 and enterprise mobility solutions for client and internal environments. Working from defined project scopes, tickets, and technical standards, this role deploys, configures, secures, documents, and validates modern workplace and unified endpoint management platforms before transitioning completed environments to ongoing support teams. The engineer serves as a hands-on technical point of contact during implementation, makes configuration-level decisions within established standards, and partners with project, mobility, cybersecurity, and service teams to deliver stable, secure, and support-ready solutions. Responsibilities Review project documentation, tickets, requirements, technical prerequisites, and licensing to confirm scope and implementation readiness. Deploy, configure, and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive, Microsoft Teams, Teams Phone, and PSTN integrations, using approved standards and governance guidelines. Implement and maintain enterprise mobility and unified endpoint management solutions such as Microsoft Intune, Jamf Pro, and VMware Workspace ONE. Support the endpoint lifecycle across mobile devices, desktops, laptops, and IoT endpoints, including provisioning, enrollment, configuration, maintenance, patching, and decommissioning. Configure device profiles, compliance policies, app protection settings, and secure-access controls across iOS, Android, Windows, Chrome OS, and macOS environments. Apply Zero Trust standards, including encryption, multifactor authentication, conditional access, and Mobile Threat Defense controls, in partnership with cybersecurity teams. Troubleshoot Microsoft 365 and mobility platform issues, perform root cause analysis, and escalate unresolved or systemic issues to senior engineering resources. Maintain clear technical communication with clients and internal stakeholders throughout implementation and serve as the technical point of contact for deployment activities. Create and maintain complete technical documentation in IT Glue, HaloPSA, and SharePoint to support compliance and an effective operational handoff. Validate that delivered solutions meet project scope, stability, documentation, and handoff-readiness requirements before transitioning them to the Service Desk, Technology Operations Center, or other support teams. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience. 3+ of experience working with Microsoft 365 and mobile device management platforms; experience in an MSP or MSSP environment is preferred. Hands-on experience implementing Microsoft 365 workloads and UEM or EMM solutions, including Microsoft Intune, Jamf Pro, VMware Workspace ONE, or comparable platforms. Working knowledge of Microsoft Teams, Teams Phone, SharePoint, Exchange Online, OneDrive, Power Platform, Windows Autopilot, and device enrollment and lifecycle management. Understanding of Zero Trust principles, multifactor authentication, conditional access, Mobile Threat Defense, app protection policies, and endpoint security controls. Experience using PowerShell, REST APIs, or native MDM automation capabilities to support efficient, repeatable deployments. Familiarity with compliance and governance requirements such as GDPR and HIPAA, including audit support and policy enforcement. Proven ability to deliver technical projects in structured, process-driven environments while managing priorities, documenting work, and communicating effectively with technical and nontechnical stakeholders. Microsoft Endpoint Administrator Associate, Microsoft 365 Certified: Administrator Expert, CompTIA Mobility+, or related certifications are preferred but not required. What Drives Impact Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Compensation Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For full benefit information, visit Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations. Compensation Range: $80K - $100K
11/09/2026
Full time
Job Description Job Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next. Job Overview The Modern Workplace & Mobility Implementation Engineer delivers Microsoft 365 and enterprise mobility solutions for client and internal environments. Working from defined project scopes, tickets, and technical standards, this role deploys, configures, secures, documents, and validates modern workplace and unified endpoint management platforms before transitioning completed environments to ongoing support teams. The engineer serves as a hands-on technical point of contact during implementation, makes configuration-level decisions within established standards, and partners with project, mobility, cybersecurity, and service teams to deliver stable, secure, and support-ready solutions. Responsibilities Review project documentation, tickets, requirements, technical prerequisites, and licensing to confirm scope and implementation readiness. Deploy, configure, and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive, Microsoft Teams, Teams Phone, and PSTN integrations, using approved standards and governance guidelines. Implement and maintain enterprise mobility and unified endpoint management solutions such as Microsoft Intune, Jamf Pro, and VMware Workspace ONE. Support the endpoint lifecycle across mobile devices, desktops, laptops, and IoT endpoints, including provisioning, enrollment, configuration, maintenance, patching, and decommissioning. Configure device profiles, compliance policies, app protection settings, and secure-access controls across iOS, Android, Windows, Chrome OS, and macOS environments. Apply Zero Trust standards, including encryption, multifactor authentication, conditional access, and Mobile Threat Defense controls, in partnership with cybersecurity teams. Troubleshoot Microsoft 365 and mobility platform issues, perform root cause analysis, and escalate unresolved or systemic issues to senior engineering resources. Maintain clear technical communication with clients and internal stakeholders throughout implementation and serve as the technical point of contact for deployment activities. Create and maintain complete technical documentation in IT Glue, HaloPSA, and SharePoint to support compliance and an effective operational handoff. Validate that delivered solutions meet project scope, stability, documentation, and handoff-readiness requirements before transitioning them to the Service Desk, Technology Operations Center, or other support teams. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience. 3+ of experience working with Microsoft 365 and mobile device management platforms; experience in an MSP or MSSP environment is preferred. Hands-on experience implementing Microsoft 365 workloads and UEM or EMM solutions, including Microsoft Intune, Jamf Pro, VMware Workspace ONE, or comparable platforms. Working knowledge of Microsoft Teams, Teams Phone, SharePoint, Exchange Online, OneDrive, Power Platform, Windows Autopilot, and device enrollment and lifecycle management. Understanding of Zero Trust principles, multifactor authentication, conditional access, Mobile Threat Defense, app protection policies, and endpoint security controls. Experience using PowerShell, REST APIs, or native MDM automation capabilities to support efficient, repeatable deployments. Familiarity with compliance and governance requirements such as GDPR and HIPAA, including audit support and policy enforcement. Proven ability to deliver technical projects in structured, process-driven environments while managing priorities, documenting work, and communicating effectively with technical and nontechnical stakeholders. Microsoft Endpoint Administrator Associate, Microsoft 365 Certified: Administrator Expert, CompTIA Mobility+, or related certifications are preferred but not required. What Drives Impact Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Compensation Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For full benefit information, visit Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations. Compensation Range: $80K - $100K
Job Description Job Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next. Job Overview The Modern Workplace & Mobility Implementation Engineer delivers Microsoft 365 and enterprise mobility solutions for client and internal environments. Working from defined project scopes, tickets, and technical standards, this role deploys, configures, secures, documents, and validates modern workplace and unified endpoint management platforms before transitioning completed environments to ongoing support teams. The engineer serves as a hands-on technical point of contact during implementation, makes configuration-level decisions within established standards, and partners with project, mobility, cybersecurity, and service teams to deliver stable, secure, and support-ready solutions. Responsibilities Review project documentation, tickets, requirements, technical prerequisites, and licensing to confirm scope and implementation readiness. Deploy, configure, and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive, Microsoft Teams, Teams Phone, and PSTN integrations, using approved standards and governance guidelines. Implement and maintain enterprise mobility and unified endpoint management solutions such as Microsoft Intune, Jamf Pro, and VMware Workspace ONE. Support the endpoint lifecycle across mobile devices, desktops, laptops, and IoT endpoints, including provisioning, enrollment, configuration, maintenance, patching, and decommissioning. Configure device profiles, compliance policies, app protection settings, and secure-access controls across iOS, Android, Windows, Chrome OS, and macOS environments. Apply Zero Trust standards, including encryption, multifactor authentication, conditional access, and Mobile Threat Defense controls, in partnership with cybersecurity teams. Troubleshoot Microsoft 365 and mobility platform issues, perform root cause analysis, and escalate unresolved or systemic issues to senior engineering resources. Maintain clear technical communication with clients and internal stakeholders throughout implementation and serve as the technical point of contact for deployment activities. Create and maintain complete technical documentation in IT Glue, HaloPSA, and SharePoint to support compliance and an effective operational handoff. Validate that delivered solutions meet project scope, stability, documentation, and handoff-readiness requirements before transitioning them to the Service Desk, Technology Operations Center, or other support teams. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience. 3+ of experience working with Microsoft 365 and mobile device management platforms; experience in an MSP or MSSP environment is preferred. Hands-on experience implementing Microsoft 365 workloads and UEM or EMM solutions, including Microsoft Intune, Jamf Pro, VMware Workspace ONE, or comparable platforms. Working knowledge of Microsoft Teams, Teams Phone, SharePoint, Exchange Online, OneDrive, Power Platform, Windows Autopilot, and device enrollment and lifecycle management. Understanding of Zero Trust principles, multifactor authentication, conditional access, Mobile Threat Defense, app protection policies, and endpoint security controls. Experience using PowerShell, REST APIs, or native MDM automation capabilities to support efficient, repeatable deployments. Familiarity with compliance and governance requirements such as GDPR and HIPAA, including audit support and policy enforcement. Proven ability to deliver technical projects in structured, process-driven environments while managing priorities, documenting work, and communicating effectively with technical and nontechnical stakeholders. Microsoft Endpoint Administrator Associate, Microsoft 365 Certified: Administrator Expert, CompTIA Mobility+, or related certifications are preferred but not required. What Drives Impact Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Compensation Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For full benefit information, visit Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations. Compensation Range: $80K - $100K
11/09/2026
Full time
Job Description Job Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next. Job Overview The Modern Workplace & Mobility Implementation Engineer delivers Microsoft 365 and enterprise mobility solutions for client and internal environments. Working from defined project scopes, tickets, and technical standards, this role deploys, configures, secures, documents, and validates modern workplace and unified endpoint management platforms before transitioning completed environments to ongoing support teams. The engineer serves as a hands-on technical point of contact during implementation, makes configuration-level decisions within established standards, and partners with project, mobility, cybersecurity, and service teams to deliver stable, secure, and support-ready solutions. Responsibilities Review project documentation, tickets, requirements, technical prerequisites, and licensing to confirm scope and implementation readiness. Deploy, configure, and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive, Microsoft Teams, Teams Phone, and PSTN integrations, using approved standards and governance guidelines. Implement and maintain enterprise mobility and unified endpoint management solutions such as Microsoft Intune, Jamf Pro, and VMware Workspace ONE. Support the endpoint lifecycle across mobile devices, desktops, laptops, and IoT endpoints, including provisioning, enrollment, configuration, maintenance, patching, and decommissioning. Configure device profiles, compliance policies, app protection settings, and secure-access controls across iOS, Android, Windows, Chrome OS, and macOS environments. Apply Zero Trust standards, including encryption, multifactor authentication, conditional access, and Mobile Threat Defense controls, in partnership with cybersecurity teams. Troubleshoot Microsoft 365 and mobility platform issues, perform root cause analysis, and escalate unresolved or systemic issues to senior engineering resources. Maintain clear technical communication with clients and internal stakeholders throughout implementation and serve as the technical point of contact for deployment activities. Create and maintain complete technical documentation in IT Glue, HaloPSA, and SharePoint to support compliance and an effective operational handoff. Validate that delivered solutions meet project scope, stability, documentation, and handoff-readiness requirements before transitioning them to the Service Desk, Technology Operations Center, or other support teams. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience. 3+ of experience working with Microsoft 365 and mobile device management platforms; experience in an MSP or MSSP environment is preferred. Hands-on experience implementing Microsoft 365 workloads and UEM or EMM solutions, including Microsoft Intune, Jamf Pro, VMware Workspace ONE, or comparable platforms. Working knowledge of Microsoft Teams, Teams Phone, SharePoint, Exchange Online, OneDrive, Power Platform, Windows Autopilot, and device enrollment and lifecycle management. Understanding of Zero Trust principles, multifactor authentication, conditional access, Mobile Threat Defense, app protection policies, and endpoint security controls. Experience using PowerShell, REST APIs, or native MDM automation capabilities to support efficient, repeatable deployments. Familiarity with compliance and governance requirements such as GDPR and HIPAA, including audit support and policy enforcement. Proven ability to deliver technical projects in structured, process-driven environments while managing priorities, documenting work, and communicating effectively with technical and nontechnical stakeholders. Microsoft Endpoint Administrator Associate, Microsoft 365 Certified: Administrator Expert, CompTIA Mobility+, or related certifications are preferred but not required. What Drives Impact Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Compensation Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For full benefit information, visit Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations. Compensation Range: $80K - $100K
CELESTE BEAUTY ACADEMY INC
Charlotte, North Carolina
Job Description Job Description: Benefits: Bonus based on performance Flexible schedule Opportunity for advancement Celeste Beauty Academy, Inc. Charlotte-Mecklenburg, NC Planning & Pre-Opening Technology Leadership August 2027 School Opening Contract Budget: Up to $10,000 for Initial Technology Implementation Scope Celeste Beauty Academy (CBA) is seeking a highly capable Technology & Systems Implementation Lead to build, administer, secure, document, and transition the technology infrastructure necessary to support CBA's planning year and August 2027 school opening. This is a hands-on implementation role. The selected contractor will serve as CBA's primary technology implementation resource and will work directly with the Executive Director, Principal, recruitment team, Board leadership, software vendors, and external consultants. The ideal candidate combines Microsoft 365 administration, systems implementation, cybersecurity, data/reporting, K-12 technology, website administration, SaaS implementation, and project-management skills. Core Responsibilities 1. Microsoft 365 Infrastructure & Administration Lead CBA's transition to a centralized, organization-owned Microsoft environment, including: Establishing and administering CBA's Microsoft 365 tenant. Managing the cbacharter.org domain and related Microsoft configuration. Creating and administering staff and Board user accounts. Configuring Microsoft Entra ID identities and administrative roles. Implementing multi-factor authentication. Establishing least-privilege user permissions. Creating shared mailboxes, distribution lists, aliases, and organizational accounts such as and Configuring Outlook, Exchange Online, OneDrive, SharePoint, and Microsoft Teams. Developing standardized employee and Board member technology onboarding/offboarding procedures. Establishing emergency/break-glass administrative access controlled by CBA. Maintaining an account and license register. Supporting Microsoft nonprofit/education licensing applications and configuration. 2. Google Workspace to Microsoft Migration Plan and execute CBA's transition from Google Workspace into Microsoft 365, including: Email migration. Contacts and calendar migration where technically feasible. Google Drive/shared-file migration. SharePoint and OneDrive file architecture. Preservation and validation of organizational records. DNS and mail-routing changes. SPF, DKIM, and DMARC configuration. Migration testing and validation. User transition support. Development of a documented Google Workspace wind-down plan. No existing platform should be discontinued until CBA confirms that organizational data has been successfully migrated and validated. 3. Cybersecurity & Data Protection Establish baseline cybersecurity controls appropriate for a public charter school preparing to handle employee, family, applicant, and student information. Responsibilities include: Microsoft Defender configuration. Phishing and email-security controls. Login and security monitoring. MFA enforcement. Role-based access. Device-security standards. Microsoft Intune configuration where appropriate. Sensitivity labels and data-access controls. Secure file-sharing procedures. Password/account recovery protocols. Technology offboarding procedures. Documentation of who can access, modify, download, or export organizational and student data. Coordination with leadership and legal counsel regarding student-data privacy and cybersecurity safeguards. 4. Staff & Device Management Build a repeatable process for technology onboarding as CBA hires additional employees. Responsibilities include: Laptop/device configuration. Microsoft account provisioning. Security configuration. Software installation. User permissions. Device inventory. Asset records. Intune/device-management implementation where appropriate. Coordination of technology procurement. Troubleshooting and initial user support. Removal of access and recovery of organization-owned technology when individuals leave CBA. 5. SchoolMint Recruitment & Enrollment Infrastructure Lead or support implementation of CBA's recruitment and enrollment technology infrastructure. The Technology Lead will: Coordinate SchoolMint Enroll + Recruitment implementation. Configure the CBA recruitment environment using organization-owned accounts. Develop and maintain CBA's digital prospective-student inquiry process. Configure mobile-friendly interest forms, direct links, web embeds, and QR-code access. Build standardized recruitment pipeline stages. Configure appropriate recruiter roles and administrator permissions. Import and reconcile existing prospective-student records. Establish lead-source and campaign attribution. Create event tracking for middle-school visits, open houses, community events, tours, and other recruitment activities. Configure approved email/SMS recruitment workflows. Support application, lottery, waitlist, offer, acceptance, and registration configuration based only on CBA's approved policies and charter requirements. Maintain application and lottery auditability. Develop secure recruitment reporting. Train CBA's Enrollment & Recruitment Coordinator and backup administrators. 6. NCSIS / Infinite Campus Readiness Support CBA's preparation for its official student information system. Responsibilities include: Coordinating with CBA leadership, NCDPI resources, SchoolMint, and other vendors. Documenting the future data-transfer process between SchoolMint and NCSIS/Infinite Campus. Determining supported API, SFTP, secure export/import, or other transfer options. Supporting data-field mapping. Establishing validation and reconciliation procedures. Preventing duplicate student records. Ensuring CBA understands which platform serves as the authoritative system of record. SchoolMint may support recruitment and enrollment workflows; NCSIS/Infinite Campus will remain the authoritative student information system once applicable. 7. Power BI & Executive Reporting Own the technical administration and continued development of CBA's Power BI reporting infrastructure. Responsibilities include: Transitioning Power BI assets into a CBA-owned Microsoft environment. Maintaining CBA-controlled Power BI workspaces. Connecting approved source files and systems. Moving controlled source files into SharePoint/OneDrive. Configuring automated or scheduled refreshes. Maintaining dashboards for areas including: NC GROW performance measures Corrective Action Plan progress Student recruitment Facilities Staffing Curriculum Finance Vendors Board actions Governance Compliance Partnerships Marketing Readiness-to-Open requirements Creating executive KPI dashboards. Maintaining 30/60/90-day milestone reporting. Developing Board and leadership reporting views. Supporting NC GROW and DPI review views. Troubleshooting refresh and source-data issues. Ensuring unnecessary student or employee PII is not displayed in Board-facing reports. Training designated CBA users to update approved data sources without damaging dashboard functionality. 8. Website, Domain & Digital Infrastructure Maintain CBA-owned administrative control of its website and digital infrastructure. Responsibilities may include: Administration of cbacharter.org. Website hosting administration. Domain/DNS administration. Cloudflare administration where applicable. Website updates and maintenance. Public Board meeting/document-library updates. Policy and compliance-page updates after documents are approved. Title IX and required public-information pages. Donation and inquiry-form integrations. Recruitment links and QR-code integration. Website search functionality. Search-engine indexing and basic technical SEO. Website security and access management. Maintenance of source-code backups. All website code, credentials, domains, hosting accounts, source files, and administrative access must remain under CBA ownership. 9. Technology Vendor Management Serve as CBA's technical point of contact when working with external technology vendors. Responsibilities include: Evaluating vendor proposals and technical specifications. Participating in software demonstrations. Comparing implementation approaches and pricing. Identifying unnecessary or duplicative technology. Coordinating implementation schedules. Documenting technical requirements. Reviewing proposed integrations. Monitoring vendor implementation milestones. Confirming deliverables before recommending payment. Coordinating with CBA leadership regarding technology purchasing and procurement requirements. 10. Software Development & Systems Integration Where appropriate and separately authorized, the Technology Lead may also support: Custom web application development. Mobile application development. API integrations. Data integrations. Power BI integrations. Workflow automation. SharePoint/Power Automate solutions. Custom reporting tools. Recruitment-system integrations. Other startup technology development. Substantial software-development work will be separately scoped and approved and should not be assumed to be included within the initial Technology Setup/Installation contract. 11. Help Desk & Planning-Year Support Provide reasonable planning-year technical support associated with implemented systems, including: Password resets. MFA issues. Account-access problems. Email troubleshooting. Outlook and Teams support. SharePoint/OneDrive access. User onboarding. Device configuration. Power BI troubleshooting. Recruitment-system technical issues. Technology-related staff questions. CBA is seeking a proactive implementation partner who can resolve problems while also creating repeatable systems so the organization does not remain dependent upon one individual. Required Documentation & Handoff A core requirement of this engagement is institutional ownership . click apply for full job details
11/09/2026
Full time
Job Description Job Description: Benefits: Bonus based on performance Flexible schedule Opportunity for advancement Celeste Beauty Academy, Inc. Charlotte-Mecklenburg, NC Planning & Pre-Opening Technology Leadership August 2027 School Opening Contract Budget: Up to $10,000 for Initial Technology Implementation Scope Celeste Beauty Academy (CBA) is seeking a highly capable Technology & Systems Implementation Lead to build, administer, secure, document, and transition the technology infrastructure necessary to support CBA's planning year and August 2027 school opening. This is a hands-on implementation role. The selected contractor will serve as CBA's primary technology implementation resource and will work directly with the Executive Director, Principal, recruitment team, Board leadership, software vendors, and external consultants. The ideal candidate combines Microsoft 365 administration, systems implementation, cybersecurity, data/reporting, K-12 technology, website administration, SaaS implementation, and project-management skills. Core Responsibilities 1. Microsoft 365 Infrastructure & Administration Lead CBA's transition to a centralized, organization-owned Microsoft environment, including: Establishing and administering CBA's Microsoft 365 tenant. Managing the cbacharter.org domain and related Microsoft configuration. Creating and administering staff and Board user accounts. Configuring Microsoft Entra ID identities and administrative roles. Implementing multi-factor authentication. Establishing least-privilege user permissions. Creating shared mailboxes, distribution lists, aliases, and organizational accounts such as and Configuring Outlook, Exchange Online, OneDrive, SharePoint, and Microsoft Teams. Developing standardized employee and Board member technology onboarding/offboarding procedures. Establishing emergency/break-glass administrative access controlled by CBA. Maintaining an account and license register. Supporting Microsoft nonprofit/education licensing applications and configuration. 2. Google Workspace to Microsoft Migration Plan and execute CBA's transition from Google Workspace into Microsoft 365, including: Email migration. Contacts and calendar migration where technically feasible. Google Drive/shared-file migration. SharePoint and OneDrive file architecture. Preservation and validation of organizational records. DNS and mail-routing changes. SPF, DKIM, and DMARC configuration. Migration testing and validation. User transition support. Development of a documented Google Workspace wind-down plan. No existing platform should be discontinued until CBA confirms that organizational data has been successfully migrated and validated. 3. Cybersecurity & Data Protection Establish baseline cybersecurity controls appropriate for a public charter school preparing to handle employee, family, applicant, and student information. Responsibilities include: Microsoft Defender configuration. Phishing and email-security controls. Login and security monitoring. MFA enforcement. Role-based access. Device-security standards. Microsoft Intune configuration where appropriate. Sensitivity labels and data-access controls. Secure file-sharing procedures. Password/account recovery protocols. Technology offboarding procedures. Documentation of who can access, modify, download, or export organizational and student data. Coordination with leadership and legal counsel regarding student-data privacy and cybersecurity safeguards. 4. Staff & Device Management Build a repeatable process for technology onboarding as CBA hires additional employees. Responsibilities include: Laptop/device configuration. Microsoft account provisioning. Security configuration. Software installation. User permissions. Device inventory. Asset records. Intune/device-management implementation where appropriate. Coordination of technology procurement. Troubleshooting and initial user support. Removal of access and recovery of organization-owned technology when individuals leave CBA. 5. SchoolMint Recruitment & Enrollment Infrastructure Lead or support implementation of CBA's recruitment and enrollment technology infrastructure. The Technology Lead will: Coordinate SchoolMint Enroll + Recruitment implementation. Configure the CBA recruitment environment using organization-owned accounts. Develop and maintain CBA's digital prospective-student inquiry process. Configure mobile-friendly interest forms, direct links, web embeds, and QR-code access. Build standardized recruitment pipeline stages. Configure appropriate recruiter roles and administrator permissions. Import and reconcile existing prospective-student records. Establish lead-source and campaign attribution. Create event tracking for middle-school visits, open houses, community events, tours, and other recruitment activities. Configure approved email/SMS recruitment workflows. Support application, lottery, waitlist, offer, acceptance, and registration configuration based only on CBA's approved policies and charter requirements. Maintain application and lottery auditability. Develop secure recruitment reporting. Train CBA's Enrollment & Recruitment Coordinator and backup administrators. 6. NCSIS / Infinite Campus Readiness Support CBA's preparation for its official student information system. Responsibilities include: Coordinating with CBA leadership, NCDPI resources, SchoolMint, and other vendors. Documenting the future data-transfer process between SchoolMint and NCSIS/Infinite Campus. Determining supported API, SFTP, secure export/import, or other transfer options. Supporting data-field mapping. Establishing validation and reconciliation procedures. Preventing duplicate student records. Ensuring CBA understands which platform serves as the authoritative system of record. SchoolMint may support recruitment and enrollment workflows; NCSIS/Infinite Campus will remain the authoritative student information system once applicable. 7. Power BI & Executive Reporting Own the technical administration and continued development of CBA's Power BI reporting infrastructure. Responsibilities include: Transitioning Power BI assets into a CBA-owned Microsoft environment. Maintaining CBA-controlled Power BI workspaces. Connecting approved source files and systems. Moving controlled source files into SharePoint/OneDrive. Configuring automated or scheduled refreshes. Maintaining dashboards for areas including: NC GROW performance measures Corrective Action Plan progress Student recruitment Facilities Staffing Curriculum Finance Vendors Board actions Governance Compliance Partnerships Marketing Readiness-to-Open requirements Creating executive KPI dashboards. Maintaining 30/60/90-day milestone reporting. Developing Board and leadership reporting views. Supporting NC GROW and DPI review views. Troubleshooting refresh and source-data issues. Ensuring unnecessary student or employee PII is not displayed in Board-facing reports. Training designated CBA users to update approved data sources without damaging dashboard functionality. 8. Website, Domain & Digital Infrastructure Maintain CBA-owned administrative control of its website and digital infrastructure. Responsibilities may include: Administration of cbacharter.org. Website hosting administration. Domain/DNS administration. Cloudflare administration where applicable. Website updates and maintenance. Public Board meeting/document-library updates. Policy and compliance-page updates after documents are approved. Title IX and required public-information pages. Donation and inquiry-form integrations. Recruitment links and QR-code integration. Website search functionality. Search-engine indexing and basic technical SEO. Website security and access management. Maintenance of source-code backups. All website code, credentials, domains, hosting accounts, source files, and administrative access must remain under CBA ownership. 9. Technology Vendor Management Serve as CBA's technical point of contact when working with external technology vendors. Responsibilities include: Evaluating vendor proposals and technical specifications. Participating in software demonstrations. Comparing implementation approaches and pricing. Identifying unnecessary or duplicative technology. Coordinating implementation schedules. Documenting technical requirements. Reviewing proposed integrations. Monitoring vendor implementation milestones. Confirming deliverables before recommending payment. Coordinating with CBA leadership regarding technology purchasing and procurement requirements. 10. Software Development & Systems Integration Where appropriate and separately authorized, the Technology Lead may also support: Custom web application development. Mobile application development. API integrations. Data integrations. Power BI integrations. Workflow automation. SharePoint/Power Automate solutions. Custom reporting tools. Recruitment-system integrations. Other startup technology development. Substantial software-development work will be separately scoped and approved and should not be assumed to be included within the initial Technology Setup/Installation contract. 11. Help Desk & Planning-Year Support Provide reasonable planning-year technical support associated with implemented systems, including: Password resets. MFA issues. Account-access problems. Email troubleshooting. Outlook and Teams support. SharePoint/OneDrive access. User onboarding. Device configuration. Power BI troubleshooting. Recruitment-system technical issues. Technology-related staff questions. CBA is seeking a proactive implementation partner who can resolve problems while also creating repeatable systems so the organization does not remain dependent upon one individual. Required Documentation & Handoff A core requirement of this engagement is institutional ownership . click apply for full job details
Job Description Job Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next. Job Overview The Modern Workplace & Mobility Implementation Engineer delivers Microsoft 365 and enterprise mobility solutions for client and internal environments. Working from defined project scopes, tickets, and technical standards, this role deploys, configures, secures, documents, and validates modern workplace and unified endpoint management platforms before transitioning completed environments to ongoing support teams. The engineer serves as a hands-on technical point of contact during implementation, makes configuration-level decisions within established standards, and partners with project, mobility, cybersecurity, and service teams to deliver stable, secure, and support-ready solutions. Responsibilities Review project documentation, tickets, requirements, technical prerequisites, and licensing to confirm scope and implementation readiness. Deploy, configure, and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive, Microsoft Teams, Teams Phone, and PSTN integrations, using approved standards and governance guidelines. Implement and maintain enterprise mobility and unified endpoint management solutions such as Microsoft Intune, Jamf Pro, and VMware Workspace ONE. Support the endpoint lifecycle across mobile devices, desktops, laptops, and IoT endpoints, including provisioning, enrollment, configuration, maintenance, patching, and decommissioning. Configure device profiles, compliance policies, app protection settings, and secure-access controls across iOS, Android, Windows, Chrome OS, and macOS environments. Apply Zero Trust standards, including encryption, multifactor authentication, conditional access, and Mobile Threat Defense controls, in partnership with cybersecurity teams. Troubleshoot Microsoft 365 and mobility platform issues, perform root cause analysis, and escalate unresolved or systemic issues to senior engineering resources. Maintain clear technical communication with clients and internal stakeholders throughout implementation and serve as the technical point of contact for deployment activities. Create and maintain complete technical documentation in IT Glue, HaloPSA, and SharePoint to support compliance and an effective operational handoff. Validate that delivered solutions meet project scope, stability, documentation, and handoff-readiness requirements before transitioning them to the Service Desk, Technology Operations Center, or other support teams. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience. 3+ of experience working with Microsoft 365 and mobile device management platforms; experience in an MSP or MSSP environment is preferred. Hands-on experience implementing Microsoft 365 workloads and UEM or EMM solutions, including Microsoft Intune, Jamf Pro, VMware Workspace ONE, or comparable platforms. Working knowledge of Microsoft Teams, Teams Phone, SharePoint, Exchange Online, OneDrive, Power Platform, Windows Autopilot, and device enrollment and lifecycle management. Understanding of Zero Trust principles, multifactor authentication, conditional access, Mobile Threat Defense, app protection policies, and endpoint security controls. Experience using PowerShell, REST APIs, or native MDM automation capabilities to support efficient, repeatable deployments. Familiarity with compliance and governance requirements such as GDPR and HIPAA, including audit support and policy enforcement. Proven ability to deliver technical projects in structured, process-driven environments while managing priorities, documenting work, and communicating effectively with technical and nontechnical stakeholders. Microsoft Endpoint Administrator Associate, Microsoft 365 Certified: Administrator Expert, CompTIA Mobility+, or related certifications are preferred but not required. What Drives Impact Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Compensation Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For full benefit information, visit Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations. Compensation Range: $80K - $100K
11/09/2026
Full time
Job Description Job Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next. Job Overview The Modern Workplace & Mobility Implementation Engineer delivers Microsoft 365 and enterprise mobility solutions for client and internal environments. Working from defined project scopes, tickets, and technical standards, this role deploys, configures, secures, documents, and validates modern workplace and unified endpoint management platforms before transitioning completed environments to ongoing support teams. The engineer serves as a hands-on technical point of contact during implementation, makes configuration-level decisions within established standards, and partners with project, mobility, cybersecurity, and service teams to deliver stable, secure, and support-ready solutions. Responsibilities Review project documentation, tickets, requirements, technical prerequisites, and licensing to confirm scope and implementation readiness. Deploy, configure, and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive, Microsoft Teams, Teams Phone, and PSTN integrations, using approved standards and governance guidelines. Implement and maintain enterprise mobility and unified endpoint management solutions such as Microsoft Intune, Jamf Pro, and VMware Workspace ONE. Support the endpoint lifecycle across mobile devices, desktops, laptops, and IoT endpoints, including provisioning, enrollment, configuration, maintenance, patching, and decommissioning. Configure device profiles, compliance policies, app protection settings, and secure-access controls across iOS, Android, Windows, Chrome OS, and macOS environments. Apply Zero Trust standards, including encryption, multifactor authentication, conditional access, and Mobile Threat Defense controls, in partnership with cybersecurity teams. Troubleshoot Microsoft 365 and mobility platform issues, perform root cause analysis, and escalate unresolved or systemic issues to senior engineering resources. Maintain clear technical communication with clients and internal stakeholders throughout implementation and serve as the technical point of contact for deployment activities. Create and maintain complete technical documentation in IT Glue, HaloPSA, and SharePoint to support compliance and an effective operational handoff. Validate that delivered solutions meet project scope, stability, documentation, and handoff-readiness requirements before transitioning them to the Service Desk, Technology Operations Center, or other support teams. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience. 3+ of experience working with Microsoft 365 and mobile device management platforms; experience in an MSP or MSSP environment is preferred. Hands-on experience implementing Microsoft 365 workloads and UEM or EMM solutions, including Microsoft Intune, Jamf Pro, VMware Workspace ONE, or comparable platforms. Working knowledge of Microsoft Teams, Teams Phone, SharePoint, Exchange Online, OneDrive, Power Platform, Windows Autopilot, and device enrollment and lifecycle management. Understanding of Zero Trust principles, multifactor authentication, conditional access, Mobile Threat Defense, app protection policies, and endpoint security controls. Experience using PowerShell, REST APIs, or native MDM automation capabilities to support efficient, repeatable deployments. Familiarity with compliance and governance requirements such as GDPR and HIPAA, including audit support and policy enforcement. Proven ability to deliver technical projects in structured, process-driven environments while managing priorities, documenting work, and communicating effectively with technical and nontechnical stakeholders. Microsoft Endpoint Administrator Associate, Microsoft 365 Certified: Administrator Expert, CompTIA Mobility+, or related certifications are preferred but not required. What Drives Impact Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Compensation Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For full benefit information, visit Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations. Compensation Range: $80K - $100K
Job Description Job Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next. Job Overview The Modern Workplace & Mobility Implementation Engineer delivers Microsoft 365 and enterprise mobility solutions for client and internal environments. Working from defined project scopes, tickets, and technical standards, this role deploys, configures, secures, documents, and validates modern workplace and unified endpoint management platforms before transitioning completed environments to ongoing support teams. The engineer serves as a hands-on technical point of contact during implementation, makes configuration-level decisions within established standards, and partners with project, mobility, cybersecurity, and service teams to deliver stable, secure, and support-ready solutions. Responsibilities Review project documentation, tickets, requirements, technical prerequisites, and licensing to confirm scope and implementation readiness. Deploy, configure, and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive, Microsoft Teams, Teams Phone, and PSTN integrations, using approved standards and governance guidelines. Implement and maintain enterprise mobility and unified endpoint management solutions such as Microsoft Intune, Jamf Pro, and VMware Workspace ONE. Support the endpoint lifecycle across mobile devices, desktops, laptops, and IoT endpoints, including provisioning, enrollment, configuration, maintenance, patching, and decommissioning. Configure device profiles, compliance policies, app protection settings, and secure-access controls across iOS, Android, Windows, Chrome OS, and macOS environments. Apply Zero Trust standards, including encryption, multifactor authentication, conditional access, and Mobile Threat Defense controls, in partnership with cybersecurity teams. Troubleshoot Microsoft 365 and mobility platform issues, perform root cause analysis, and escalate unresolved or systemic issues to senior engineering resources. Maintain clear technical communication with clients and internal stakeholders throughout implementation and serve as the technical point of contact for deployment activities. Create and maintain complete technical documentation in IT Glue, HaloPSA, and SharePoint to support compliance and an effective operational handoff. Validate that delivered solutions meet project scope, stability, documentation, and handoff-readiness requirements before transitioning them to the Service Desk, Technology Operations Center, or other support teams. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience. 3+ of experience working with Microsoft 365 and mobile device management platforms; experience in an MSP or MSSP environment is preferred. Hands-on experience implementing Microsoft 365 workloads and UEM or EMM solutions, including Microsoft Intune, Jamf Pro, VMware Workspace ONE, or comparable platforms. Working knowledge of Microsoft Teams, Teams Phone, SharePoint, Exchange Online, OneDrive, Power Platform, Windows Autopilot, and device enrollment and lifecycle management. Understanding of Zero Trust principles, multifactor authentication, conditional access, Mobile Threat Defense, app protection policies, and endpoint security controls. Experience using PowerShell, REST APIs, or native MDM automation capabilities to support efficient, repeatable deployments. Familiarity with compliance and governance requirements such as GDPR and HIPAA, including audit support and policy enforcement. Proven ability to deliver technical projects in structured, process-driven environments while managing priorities, documenting work, and communicating effectively with technical and nontechnical stakeholders. Microsoft Endpoint Administrator Associate, Microsoft 365 Certified: Administrator Expert, CompTIA Mobility+, or related certifications are preferred but not required. What Drives Impact Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Compensation Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For full benefit information, visit Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations. Compensation Range: $80K - $100K
11/09/2026
Full time
Job Description Job Description Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next. Job Overview The Modern Workplace & Mobility Implementation Engineer delivers Microsoft 365 and enterprise mobility solutions for client and internal environments. Working from defined project scopes, tickets, and technical standards, this role deploys, configures, secures, documents, and validates modern workplace and unified endpoint management platforms before transitioning completed environments to ongoing support teams. The engineer serves as a hands-on technical point of contact during implementation, makes configuration-level decisions within established standards, and partners with project, mobility, cybersecurity, and service teams to deliver stable, secure, and support-ready solutions. Responsibilities Review project documentation, tickets, requirements, technical prerequisites, and licensing to confirm scope and implementation readiness. Deploy, configure, and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive, Microsoft Teams, Teams Phone, and PSTN integrations, using approved standards and governance guidelines. Implement and maintain enterprise mobility and unified endpoint management solutions such as Microsoft Intune, Jamf Pro, and VMware Workspace ONE. Support the endpoint lifecycle across mobile devices, desktops, laptops, and IoT endpoints, including provisioning, enrollment, configuration, maintenance, patching, and decommissioning. Configure device profiles, compliance policies, app protection settings, and secure-access controls across iOS, Android, Windows, Chrome OS, and macOS environments. Apply Zero Trust standards, including encryption, multifactor authentication, conditional access, and Mobile Threat Defense controls, in partnership with cybersecurity teams. Troubleshoot Microsoft 365 and mobility platform issues, perform root cause analysis, and escalate unresolved or systemic issues to senior engineering resources. Maintain clear technical communication with clients and internal stakeholders throughout implementation and serve as the technical point of contact for deployment activities. Create and maintain complete technical documentation in IT Glue, HaloPSA, and SharePoint to support compliance and an effective operational handoff. Validate that delivered solutions meet project scope, stability, documentation, and handoff-readiness requirements before transitioning them to the Service Desk, Technology Operations Center, or other support teams. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience. 3+ of experience working with Microsoft 365 and mobile device management platforms; experience in an MSP or MSSP environment is preferred. Hands-on experience implementing Microsoft 365 workloads and UEM or EMM solutions, including Microsoft Intune, Jamf Pro, VMware Workspace ONE, or comparable platforms. Working knowledge of Microsoft Teams, Teams Phone, SharePoint, Exchange Online, OneDrive, Power Platform, Windows Autopilot, and device enrollment and lifecycle management. Understanding of Zero Trust principles, multifactor authentication, conditional access, Mobile Threat Defense, app protection policies, and endpoint security controls. Experience using PowerShell, REST APIs, or native MDM automation capabilities to support efficient, repeatable deployments. Familiarity with compliance and governance requirements such as GDPR and HIPAA, including audit support and policy enforcement. Proven ability to deliver technical projects in structured, process-driven environments while managing priorities, documenting work, and communicating effectively with technical and nontechnical stakeholders. Microsoft Endpoint Administrator Associate, Microsoft 365 Certified: Administrator Expert, CompTIA Mobility+, or related certifications are preferred but not required. What Drives Impact Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Compensation Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department. Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process. Benefits We Take Pride In 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave Development and growth opportunities with on-going training & continued education reimbursement 401(K) & retirement plans with complimentary financial advisory services Comprehensive health, disability, life, dental, and vision plans For full benefit information, visit Work Authorization & Immigration Sponsorship Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements. Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations. Compensation Range: $80K - $100K
