Mid-Level Digital Claims Analyst

NTT DATA seeks a Claims Case Management professional to oversee end-to-end claims for global clients in the Information Technology & Software sector. In this role, you will manage complex cases, ensure accurate and timely resolutions, and leverage digital tools and analytics to improve processes and client outcomes. You'll collaborate with diverse, international teams in a culture that values innovation, client-centricity, and continuous improvement. This position offers opportunities to contribute to large-scale digital transformation, grow your technical and consulting skills, and build a long-term career in a stable, global organization.

Responsibilities

• Manage end-to-end claims cases, ensuring timely and accurate resolution.
• Analyze case data to identify trends, risks, and improvement opportunities.
• Use digital and case management tools to track, prioritize, and report on claims.
• Collaborate with cross-functional and international teams to resolve complex cases.
• Ensure compliance with client policies, regulations, and service-level agreements.
• Prepare clear case documentation, status updates, and client-facing reports.
• Support process optimization and automation initiatives in claims operations.
• Partner with IT and business stakeholders to enhance claims workflows and tools.

Required Skills

• Claims case management
• Insurance operations
• Regulatory compliance
• Digital claims platforms
• Data analysis and reporting
• SQL or BI tools (e.g., Power BI, Tableau)
• Process improvement/Lean methodologies
• Stakeholder and client communication
• Documentation and reporting
• Cross-functional collaboration