NTT DATA

NTT DATA seeks a Claims Case Management professional to oversee end-to-end claims for global clients in the Information Technology & Software sector. In this role, you will manage complex cases, ensure accurate and timely resolutions, and leverage digital tools and analytics to improve processes and client outcomes. You'll collaborate with diverse, international teams in a culture that values innovation, client-centricity, and continuous improvement. This position offers opportunities to contribute to large-scale digital transformation, grow your technical and consulting skills, and build a long-term career in a stable, global organization. Responsibilities Manage end-to-end claims cases, ensuring timely and accurate resolution. Analyze case data to identify trends, risks, and improvement opportunities. Use digital and case management tools to track, prioritize, and report on claims. Collaborate with cross-functional and international teams to resolve complex cases. Ensure compliance with client policies, regulations, and service-level agreements. Prepare clear case documentation, status updates, and client-facing reports. Support process optimization and automation initiatives in claims operations. Partner with IT and business stakeholders to enhance claims workflows and tools. Required Skills Claims case management Insurance operations Regulatory compliance Digital claims platforms Data analysis and reporting SQL or BI tools (e.g., Power BI, Tableau) Process improvement/Lean methodologies Stakeholder and client communication Documentation and reporting Cross-functional collaboration

NTT DATA seeks a Claims Case Management professional to oversee end-to-end claims for global clients in the Information Technology & Software sector. In this role, you will manage complex cases, ensure accurate and timely resolutions, and leverage digital tools and analytics to improve processes and client outcomes. You'll collaborate with diverse, international teams in a culture that values innovation, client-centricity, and continuous improvement. This position offers opportunities to contribute to large-scale digital transformation, grow your technical and consulting skills, and build a long-term career in a stable, global organization. Responsibilities Manage end-to-end claims cases, ensuring timely and accurate resolution. Analyze case data to identify trends, risks, and improvement opportunities. Use digital and case management tools to track, prioritize, and report on claims. Collaborate with cross-functional and international teams to resolve complex cases. Ensure compliance with client policies, regulations, and service-level agreements. Prepare clear case documentation, status updates, and client-facing reports. Support process optimization and automation initiatives in claims operations. Partner with IT and business stakeholders to enhance claims workflows and tools. Required Skills Claims case management Insurance operations Regulatory compliance Digital claims platforms Data analysis and reporting SQL or BI tools (e.g., Power BI, Tableau) Process improvement/Lean methodologies Stakeholder and client communication Documentation and reporting Cross-functional collaboration

NTT DATA seeks a Claims Case Management professional to oversee complex claims portfolios for global clients in the Information Technology & Software sector. In this role, you will manage end-to-end claims cases, analyze data and workflows, and leverage modern claims and case management platforms to improve accuracy, efficiency, and client satisfaction. You will partner with cross-functional, international teams to support digital transformation initiatives, ensure regulatory compliance, and deliver clear reporting. NTT DATA offers a collaborative, growth-oriented culture with exposure to large-scale, innovative projects. Responsibilities Manage end-to-end lifecycle of complex claims cases for global clients. Analyze claims data and workflows to identify process and system improvements. Configure and utilize claims/case management and IT platforms to support operations. Collaborate with cross-functional and international teams to resolve issues and improve outcomes. Develop and maintain documentation, reports, and status updates for stakeholders. Support digital transformation initiatives across claims operations. Ensure compliance with regulatory, security, and client requirements. Provide subject-matter expertise on claims processes to project and technology teams. Required Skills Claims case management Insurance operations Claims workflow analysis Claims/case management platforms (e.g., Guidewire, Duck Creek) Data analysis and reporting Process improvement and optimization Requirements gathering and documentation Regulatory and compliance awareness Project coordination in IT/consulting environments Collaboration with cross-functional and international teams

NTT DATA is seeking an ITIL Service Manager to lead end-to-end IT service management for global clients in a dynamic, innovation-driven environment. In this role, you will own key ITIL processes-including incident, problem, change, and request management-ensuring service stability, SLA achievement, and high client satisfaction. You will collaborate with cross-functional and international teams, optimize ITSM toolsets, manage service performance reporting, and drive continual service improvement initiatives that support large-scale digital transformation programs. This position offers significant visibility, growth, and the chance to shape best-in-class service operations. Responsibilities Oversee ITIL-based service management processes across incident, problem, change, and request management Ensure SLAs, OLAs, and KPIs are defined, monitored, and continuously improved Lead root cause analysis and drive problem resolution for recurring service issues Coordinate with global delivery, infrastructure, and application teams to stabilize services Own the service catalog and configuration management data quality for assigned services Implement and optimize ITSM tools and workflows to support digital transformation initiatives Prepare and present service performance reports to stakeholders and clients Drive continual service improvement initiatives aligned to business outcomes Ensure compliance with security, risk, and audit requirements within service operations Coach and mentor teams on ITIL best practices and standard operating procedures Required Skills ITIL framework and processes (incident, problem, change, request, CMDB) IT Service Management (ITSM) tools such as Service Now or BMC Remedy Service Level Management and KPI reporting Root cause analysis and problem management techniques Change and release management coordination IT operations and infrastructure fundamentals Process design and continual service improvement (CSI) Stakeholder management and communication Data analysis and dashboard/report creation Governance, risk, and compliance in IT services