NTT DATA

Job Description Job Description NTT Data's client is currently seeking a Data Center Technician to join their team in Amarillo, Texas. Job Description: Lead MAC operations and ensure compliance with cabling and racking standards. Run copper and fiber cabling, including labeling and documenting connections. Independently perform racking, stacking, and structured cabling for new deployments. Troubleshoot network connectivity and hardware issues, including fiber diagnostics. Coordinate with vendors and internal teams to support infrastructure upgrades. Key Responsibilities: Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provides second line remote and onsite technical support to clients. Provides second line field engineering services to clients. Reports and escalates issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: Good communication skills, both verbal and written. Ability to plan activities and projects well in advance and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc. Required experience: 3+ years of experience in building, deploying and supporting data center networking infrastructure. Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies. About NTT DATA: NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is hourly range $30.00hr to $35.00/hr. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at -us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Job Description Job Description This person must be an experienced help lead and facilitate hospital working sessions associated with: ServiceNow design and configuration workshops. Assignment group design and operational alignment. Greenfield Service Catalog development and workshops. Out-of-the-box ServiceNow process design and implementation. Consultative guidance to client SMEs on decisions, requirements, and recommended practices. Coordination with client stakeholders to keep design decisions and implementation activities moving toward go-live. The primary need would be a hands-on, consultative resource who can facilitate these sessions and guide our teams through the ServiceNow onboarding and design process, rather than simply provide project coordination. About NTT DATA Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($x - x/hourly ) . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

NTT DATA is seeking an Epic Clinical Service Desk Specialist to provide remote support for Epic clinical applications to healthcare clients. In this role, you will troubleshoot access, workflow, and performance issues, log and track incidents, and ensure timely resolution or escalation. You will collaborate with clinical and IT teams, support upgrades and changes, and contribute to knowledge base content. This position offers the chance to work on large-scale digital transformation initiatives in a global, client-centric, and innovative environment focused on continuous improvement. Responsibilities Provide remote Tier 1-2 support for Epic clinical applications to physicians, nurses, and clinical staff. Diagnose, troubleshoot, and resolve Epic access, workflow, and performance issues. Log, track, and document incidents and requests using service desk tools. Escalate complex issues to Epic analysts or higher-tier support with clear documentation. Collaborate with client IT and clinical teams to support upgrades, patches, and workflow changes. Educate end users on Epic features, best practices, and self-service resources. Contribute to knowledge base articles and standard operating procedures. Participate in on-call, shift, or after-hours coverage as required. Required Skills Epic EHR support Clinical application troubleshooting Service desk ticketing systems Remote technical support HL7 and healthcare workflows knowledge User account and access management Incident documentation and escalation Knowledge base creation and maintenance ITIL-based support processes Communication with clinical stakeholders

NTT DATA seeks a Claims Case Management professional to oversee complex claims portfolios for global clients in the Information Technology & Software sector. In this role, you will manage end-to-end claims cases, analyze data and workflows, and leverage modern claims and case management platforms to improve accuracy, efficiency, and client satisfaction. You will partner with cross-functional, international teams to support digital transformation initiatives, ensure regulatory compliance, and deliver clear reporting. NTT DATA offers a collaborative, growth-oriented culture with exposure to large-scale, innovative projects. Responsibilities Manage end-to-end lifecycle of complex claims cases for global clients. Analyze claims data and workflows to identify process and system improvements. Configure and utilize claims/case management and IT platforms to support operations. Collaborate with cross-functional and international teams to resolve issues and improve outcomes. Develop and maintain documentation, reports, and status updates for stakeholders. Support digital transformation initiatives across claims operations. Ensure compliance with regulatory, security, and client requirements. Provide subject-matter expertise on claims processes to project and technology teams. Required Skills Claims case management Insurance operations Claims workflow analysis Claims/case management platforms (e.g., Guidewire, Duck Creek) Data analysis and reporting Process improvement and optimization Requirements gathering and documentation Regulatory and compliance awareness Project coordination in IT/consulting environments Collaboration with cross-functional and international teams

Design and maintain semantic models, ontologies, and knowledge graphs for US lending products and enterprise data. Map lending concepts to Snowflake data assets and catalogs, apply RDF, OWL, SPARQL, and AWS technologies, and partner with business, data, governance, and AI/ML teams to support data discovery, governance, and AI-ready solutions. Responsibilities Design, develop, and maintain ontologies and semantic models for lending products, processes, and data assets. Model lending concepts and the lifecycle across origination, underwriting, servicing, credit risk, and collections. Map ontology concepts to physical data models, Snowflake assets, and enterprise data catalogs. Develop knowledge graphs and semantic layers for data discovery, lineage, integration, and AI use cases. Establish ontology governance, naming conventions, metadata standards, and reusable modeling practices. Collaborate with business, data, governance, and AI/ML teams to support data quality and enterprise data initiatives. Required Skills Ontology engineering Semantic data modeling Knowledge graph development RDFOWLSPARQLSnowflake Amazon Neptune AWS Sage Maker Lending data modeling

Job Description Job Description Company Overview: Req ID: 395493 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description - Senior AI Ops / DevOps Engineer Day to Day Job Duties The Senior AI Ops / DevOps Engineer will architect, build, and manage next-generation AI-driven CI/CD and cloud operations ecosystems. This role will go beyond traditional DevOps automation by integrating LLM agents, Model Context Protocol servers, intelligent observability, and secure AI-assisted workflows into the software delivery lifecycle. Architect, build, and manage AI-enabled CI/CD pipelines that improve developer productivity, code quality, release reliability, and deployment speed. Design and deploy production-grade Model Context Protocol clients and servers to securely connect enterprise LLMs with engineering tools, repositories, cloud infrastructure, and observability platforms. Develop custom MCP servers using Python, TypeScript, Node.js, or JavaScript to expose logs, infrastructure metrics, deployment data, and internal tools to authorized AI agents. Integrate LLM agents into developer workflows to support automated code review, vulnerability detection, test generation, release validation, and infrastructure recommendations. Build and maintain robust CI/CD pipelines using GitHub Actions, GitLab CI, CircleCI, ArgoCD, Jenkins, or similar tools. Implement ChatOps 2.0 capabilities that allow engineers to interact with deployment pipelines, cloud environments, logs, and operational workflows using secure conversational interfaces. Create safe autonomous remediation workflows for log analysis, incident triage, root-cause analysis, and infrastructure issue resolution. Build guardrails that allow AI agents to generate, inspect, and safely execute Infrastructure as Code using Terraform, OpenTofu, Terragrunt, Pulumi, Crossplane, or similar tools. Manage containerized workloads using Docker and Kubernetes platforms such as AWS EKS, Azure AKS, or Google GKE. Integrate AI-driven observability workflows with platforms such as Datadog, Prometheus, Grafana, CloudWatch, Splunk, Dynatrace, or ELK. Implement AI safety controls including role-based access control, least-privilege execution, human-in-the-loop approvals, audit logging, rollback mechanisms, and secure tool access. Partner with software engineering, DevOps, SRE, security, platform, and data/AI teams to identify opportunities for intelligent automation. Create reusable automation frameworks, runbooks, dashboards, documentation, and enablement materials for engineering teams. Drive an "automate everything" culture by reducing manual toil and improving operational efficiency across cloud and software delivery processes. Basic Qualifications Minimum 7+ years of experience in DevOps, Cloud Engineering, SRE, Platform Engineering, or Infrastructure Automation. Minimum 4+ years of hands-on experience designing and managing CI/CD pipelines using GitHub Actions, GitLab CI, CircleCI, Jenkins, ArgoCD, or similar platforms. Minimum 3+ years of experience managing scalable cloud environments in AWS, Azure, or GCP, with strong preference for AWS. Strong hands-on experience with Kubernetes, Docker, and production container orchestration platforms such as EKS, AKS, or GKE. Advanced proficiency with Infrastructure as Code tools such as Terraform, OpenTofu, Terragrunt, Pulumi, CloudFormation, or Crossplane. Strong programming and scripting experience using Python, TypeScript, JavaScript, Bash, or Go. Practical experience working with LLM APIs such as OpenAI, Anthropic, or similar enterprise AI platforms. Experience with AI orchestration or agentic frameworks such as LangChain, CrewAI, LlamaIndex, or similar tools. Strong understanding of the Model Context Protocol ecosystem and experience designing or integrating MCP clients and servers. Experience integrating DevSecOps controls into CI/CD pipelines, including SAST, DAST, dependency scanning, container scanning, secrets scanning, and vulnerability management. Strong knowledge of secret management and security tooling such as HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, or similar platforms. Experience with observability, monitoring, logging, and alerting platforms such as Datadog, Prometheus, Grafana, CloudWatch, Splunk, Dynatrace, or ELK. Familiarity with security and compliance frameworks such as SOC2, ISO27001, or enterprise audit control environments. Ability to troubleshoot complex pipeline, infrastructure, deployment, and production issues across cloud-native environments. Preferred / Nice to Have Experience building AI-assisted infrastructure provisioning workflows. Experience implementing autonomous or semi-autonomous incident response and remediation capabilities. Experience with MLOps, model deployment pipelines, model monitoring, MLflow, SageMaker, or equivalent platforms. Experience implementing human-in-the-loop approval models for AI-generated operational actions. Experience with policy-as-code tools such as Open Policy Agent, Sentinel, Checkov, or similar solutions. Experience working in regulated industries such as banking, financial services, healthcare, or insurance. Experience with GitOps operating models using ArgoCD, Flux, or similar tools. AWS, Kubernetes, DevOps, Security, or AI/ML certifications are a plus. Soft Skills & Mindset Strong "automate everything" mindset with a passion for reducing repetitive manual tasks and operational toil. Security-first approach with practical skepticism of autonomous AI actions and a focus on validation, boundaries, approvals, and rollback. Ability to bridge traditional software engineering, DevOps, SRE, security, and data/AI teams. Strong communication skills with the ability to explain complex AI-enabled DevOps concepts to both technical and leadership audiences. Collaborative educator who can help upskill engineering teams on AI-assisted delivery, secure automation, and modern DevOps practices. Ownership mindset with the ability to design solutions, implement them hands-on, and support them in production. Travel This position requires 3 days in office per the client/project requirement. Degree Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent work experience. Summary The ideal candidate is a senior hands-on DevOps engineer with strong cloud, automation, Kubernetes, and CI/CD expertise, combined with practical experience applying AI, LLM agents, and MCP-based integrations to modern engineering workflows. This role will help create a secure AI-driven delivery ecosystem that accelerates software engineering velocity while maintaining strong governance, reliability, auditability, and operational control. About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($55.00-$70.00/Hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at -us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

NTT DATA is seeking an ITIL Service Manager to lead end-to-end IT service management for global clients in a dynamic, innovation-driven environment. In this role, you will own key ITIL processes-including incident, problem, change, and request management-ensuring service stability, SLA achievement, and high client satisfaction. You will collaborate with cross-functional and international teams, optimize ITSM toolsets, manage service performance reporting, and drive continual service improvement initiatives that support large-scale digital transformation programs. This position offers significant visibility, growth, and the chance to shape best-in-class service operations. Responsibilities Oversee ITIL-based service management processes across incident, problem, change, and request management Ensure SLAs, OLAs, and KPIs are defined, monitored, and continuously improved Lead root cause analysis and drive problem resolution for recurring service issues Coordinate with global delivery, infrastructure, and application teams to stabilize services Own the service catalog and configuration management data quality for assigned services Implement and optimize ITSM tools and workflows to support digital transformation initiatives Prepare and present service performance reports to stakeholders and clients Drive continual service improvement initiatives aligned to business outcomes Ensure compliance with security, risk, and audit requirements within service operations Coach and mentor teams on ITIL best practices and standard operating procedures Required Skills ITIL framework and processes (incident, problem, change, request, CMDB) IT Service Management (ITSM) tools such as Service Now or BMC Remedy Service Level Management and KPI reporting Root cause analysis and problem management techniques Change and release management coordination IT operations and infrastructure fundamentals Process design and continual service improvement (CSI) Stakeholder management and communication Data analysis and dashboard/report creation Governance, risk, and compliance in IT services