151 jobs found

Job Description Job title: Azure .Net Solutions Architect Location: Irving Place, NY Rate: $70/hr on W2 Type: Contract Must: In-person interview Position Overview Our Fortune 500 client located in New York, NY is seeking an experienced Senior Solutions Architect to lead the architecture, design, and technical governance of a modern, AI-enabled enterprise application platform built using C#, .NET 8+, Angular 17+, Microsoft Azure, and Azure OpenAI, with integrations to ServiceNow, Azure DevOps, and other enterprise systems. This senior technical leadership role requires 12+ years of software development experience, including at least 5 years serving as a Technical Solutions Architect responsible for designing and delivering complex, multi-system enterprise applications. Required Qualifications 12+ years of professional software development experience, including 5+ years as a Technical Solutions Architect designing and delivering complex, multi-system enterprise applications. Proven experience architecting and delivering AI-enabled enterprise applications incorporating LLMs, RAG, AI agents, Azure OpenAI, and Azure AI Services. Strong hands-on development experience with C#, .NET 8 or later, ASP.NET Core Web API, and Entity Framework Core. Experience with Angular 17 or later and TypeScript, including component architecture, state management, and front-end design patterns. Strong experience with relational databases, including Microsoft SQL Server or Oracle. Extensive experience designing, deploying, and operating enterprise applications on Microsoft Azure. Hands-on experience with containerized application architectures using Docker and Kubernetes (AKS). Strong understanding of microservices architecture, REST APIs, event-driven architecture, SOLID principles, and Clean Architecture. Proven experience designing enterprise integrations using REST APIs, webhooks, messaging platforms, API gateways, and service-to-service authentication. Experience with Azure API Management, Microsoft Entra ID or Okta, and enterprise authentication protocols including SAML, OAuth 2.0, and OpenID Connect. Strong experience with Azure DevOps Repos, Boards, build and release pipelines, CI/CD automation, and automated regression testing. Experience implementing Infrastructure as Code using Terraform or Bicep. Strong knowledge of application security, OWASP Top 10, threat modeling, secure coding practices, and security-by-design principles. Demonstrated ability to establish and enforce architecture standards, coding guidelines, technical quality gates, and engineering best practices. Proven experience guiding enterprise solutions from requirements and architecture design through production implementation. Excellent communication, analytical, problem-solving, and technical leadership skills. Ability to communicate complex architectural concepts, design trade-offs, and technical recommendations to business stakeholders and engineering teams.

Job Description We are partnering with a leading enterprise organization seeking a Cybersecurity Senior Risk Analyst / ServiceNow Business Analyst with deep experience across cybersecurity risk, ServiceNow, business analysis, and enterprise GRC processes. This consultant will serve as a bridge between cybersecurity and risk stakeholders, ServiceNow technical teams, and business partners. The role will focus heavily on requirements gathering, platform enhancements, UAT and defect management, release-cycle coordination, and improving workflows supporting cybersecurity risk programs. Location & Schedule: Lake County, 60064 Onsite 40 hours per week No travel required You will support enterprise cybersecurity risk-management workflows built on ServiceNow, partnering with cross-functional teams across Governance, Risk & Compliance (GRC), vendor risk, business continuity, infrastructure, development, and platform ownership. The position is particularly well suited for someone who understands both the business-analysis side of ServiceNow and the mechanics of taking enhancements, incidents, defects, and user stories through testing and the release lifecycle. Key Responsibilities: Gather, analyze, and document business requirements for cybersecurity risk-management processes and technology solutions. Develop business use cases, user stories, process flows, and functional requirements. Manage enhancement requests and translate business needs into actionable development requirements. Coordinate UAT, including test strategy, test scripts, defect tracking, troubleshooting, and solution validation. Track incidents, defects, enhancements, and testing activities through the ServiceNow release cycle. Partner with developers, GRC teams, platform owners, process owners, and other stakeholders to prioritize and deliver changes. Investigate issues raised by risk and business-continuity stakeholders, review ServiceNow stories, and support root-cause analysis. Analyze existing workflows to identify opportunities to improve efficiency, data quality, automation, and user experience. Support cybersecurity and third-party risk assessments, control evaluations, remediation tracking, and related processes. Support data governance and stewardship activities that improve the integrity, accuracy, and consistency of risk information. Develop metrics, reporting, and dashboards covering risk posture, operational performance, and program effectiveness. Prepare requirements, testing artifacts, process documentation, training materials, and other business and technical documentation. Provide regular status updates to stakeholders and leadership regarding enhancements, testing cycles, obstacles, and work in progress. Support audit, compliance, and regulatory activities by providing appropriate risk-management and system-control documentation. Required Qualifications: 10+ years of experience in cybersecurity risk analysis or a related field. Bachelor's degree in Information Security, Computer Science, IT, Cybersecurity, or a related field, or equivalent experience. Strong ServiceNow knowledge and experience supporting enterprise workflows. Experience with business analysis, including requirements gathering and test-case development. Experience coordinating UAT, testing, defect management, and platform enhancements. Understanding of change-management and release cycles and the ability to follow platform release schedules. Strong analytical, problem-solving, communication, and stakeholder-management skills. Ability to work independently while collaborating effectively across business and technical teams. Nice-to-Have Qualifications: Advanced ServiceNow experience, particularly with GRC, third-party/vendor risk management, or business continuity workflows. ServiceNow Administrator, Developer, Implementer, or related ServiceNow certification. Certified Scrum Master (CSM). PMP, CRISC, CISA, CISM, CISSP, or similar certification. GRC, vendor risk, disaster recovery, or audit experience. Understanding of procurement and risk processes. Knowledge of information-security and risk-control frameworks. Familiarity with ISO 27001, SOC 2, HITRUST, FedRAMP, and ISO 22301. Operational experience with GRC toolsets. What Makes This Role Unique: Combines ServiceNow business analysis with cybersecurity and third-party risk management. Provides ownership across the solution lifecycle, from initial requirements and user stories through testing, defect resolution, release, and ongoing enhancement. Offers significant cross-functional exposure to cybersecurity, risk, compliance, technology, development, infrastructure, and platform teams. Ideal for a curious problem solver who can understand both business needs and ServiceNow capabilities and communicate effectively with technical and non-technical stakeholders. Engagement Details: Contract engagement through December 6, 2027 Potential extension Conversion to a full-time client position is not anticipated at this time. Target start: November 1, 2026 Interview Process: One interview Conducted via Microsoft Teams Interview with the hiring manager Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you bring strong ServiceNow expertise and know how to translate cybersecurity and GRC needs into well-defined requirements, testing strategies, and successful platform enhancements, we encourage you to apply. The client will remain confidential throughout the initial stages of the hiring process.

Job Description TM Floyd is seeking an experienced Senior Business Analyst (Technology) to support complex enterprise technology initiatives in a large-scale corporate IT environment! We're looking for a senior-level professional who can lead requirements gathering, facilitate stakeholder workshops, coordinate technology projects, and drive testing and implementation efforts from planning through delivery. Must be located in or near Richmond, VA Must be Eligible for direct W-2 employment, with no C2C, subcontracting, or H-1B sponsorship What You'll Do: Lead requirements gathering, workshops, and business process analysis Translate business needs into detailed functional and technical requirements Develop process maps, use cases, test plans, and test scripts Lead or support System Integration Testing (SIT) and User Acceptance Testing (UAT) Coordinate project milestones, deliverables, dependencies, and deadlines Support vendor implementations, system integrations, defect resolution, and change management Collaborate with business stakeholders, IT teams, and third-party vendors to deliver effective technology solutions What We're Looking For: 5+ years of Business Systems Analyst experience in enterprise environments Strong requirements documentation, testing, and project coordination skills Experience with ALM/Quality Center or similar test management tools Exposure to enterprise platforms such as Salesforce, SAP, ServiceNow, or enterprise asset management systems Excellent communication, facilitation, analytical, and problem-solving skills Utility industry experience and familiarity with Agile/Waterfall environments are a plus The Ideal Candidate: The ideal candidate is a Richmond, VA-area Senior Business Systems Analyst with 5+ years of experience supporting complex enterprise technology initiatives, strong requirements gathering and documentation skills, and proven experience leading stakeholder workshops, developing functional specifications, and driving SIT/UAT testing. They should have experience with vendor implementations, system integrations, defect tracking, and project coordination, including managing milestones, risks, and competing priorities. Familiarity with enterprise platforms such as Salesforce, SAP, ServiceNow, or enterprise asset management systems is valuable, along with experience in regulated or utility environments and Agile/Waterfall methodologies. The candidate must be proactive, detail-oriented, comfortable working independently across business and technical teams, and eligible for direct W-2 employment with no C2C, subcontracting, or H-1B sponsorship . Interested or know someone who would be a great fit? Send me a message or share your resume to learn more about this opportunity with TM Floyd!

Job Description Job Description Job Title: ServiceNow Engagement Lead Location: Columbus, OH (Onsite 5 days/week) Employment Type: Long term contract Role Overview: We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment. The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization. Key Responsibilities: Strategic Delivery: Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams. Stakeholder Management: Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting. Compliance & Governance: Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements. Methodology Leadership: Apply NowCreate or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs. Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions. Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction. Required Qualifications: Experience: 8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations. Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM). Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Preferred Qualifications: Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment. Certifications (Highly Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) in one or more modules Project Management Professional (PMP) or PRINCE2 Certified Scrum Master (CSM) ITIL v4 Foundations or higher Critical Success Factors: Ability to work onsite in Columbus, OH, full-time. Exceptional communication and negotiation skills, with the ability to manage expectations in a sensitive, high-stakes environment. A "hands-on" leadership style with the ability to troubleshoot delivery roadblocks and mentor junior team members.

Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain Public Trust (or higher if required) Overview This is an onsite Audio Visual (AV) and Video Teleconferencing (VTC) support role responsible for maintaining conference room technology, supporting live events, and ensuring seamless collaboration experiences across Microsoft Teams, Webex, and other AV platforms. Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain Public Trust (or higher if required). Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions (preferred). AVIXA CTS certification (CTS-I or CTS-D preferred). Experience coordinating live captioning and sign-language interpretation support (preferred). Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments (preferred). Experience with AV refresh, upgrade, and modernization efforts in secured environments (preferred). AVIXA CTS, CTS-I/CTS-D (preferred). Dante Level 1 or Level 2 when supporting Dante-based audio transport environments (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description Position: ServiceNow IRM Solutions Architect Location: Chicago, IL (Day 1 Onsite) Duration: Long Term Rate: On C2C Project Overview The Risk Controls Enhancements (RCE) initiative is an enterprise-wide modernization and consolidation effort for Governance, Risk, and Controls (GRC) processes, data, and reporting. Role Summary The Senior Business Analyst, GRC/IRM, is a subject matter expert in risk management procfesses, responsible for defining and documenting business requirements for the ServiceNow IRM platform. This role involves leading discovery workshops, conducting process analysis, and acting as the functional owner of the solution to ensure it aligns with business goals and best practices. As a Senior Business Analyst, you will be a key liaison between business stakeholders and the technical team to ensure that the ServiceNow IRM solution effectively addresses strategic GRC objectives. Experience Level 5+ years of experience working with ServiceNow IRM, with a deep focus on GRC processes and modules. 10+ years of professional experience in risk management, GRC, or a related field, demonstrating an indepth understanding of enterprise risk, and controls processes. Proven track record of success in gathering and translating complex business requirements into clear, functional specifications for large-scale ServiceNow IRM implementations. Expertise in core IRM capabilities such as Risk Identification, Risk and Control Self Assessments (RCSA), Issue Management, Incident Management, Loss Events, and Controls Testing. Qualifications Deep functional understanding of the ServiceNow IRM suite and its capabilities, including Policy and Compliance, Risk Management, and Audit Management. In-depth knowledge of GRC and risk management frameworks and best practices. Strong communication, presentation, and facilitation skills, with the ability to effectively bridge the gap between technical and nontechnical stakeholders. Proven ability to lead workshops, gather requirements, and present complex information to all levels of the organization. Bachelor degree in a relevant field, or equivalent professional experience

Job Description Job Description Pay Range: $31.00hr - $36.00hr Job Overview: Our client is seeking an experienced AV/VC Support Lead to own the delivery, reliability, and continuous improvement of Unified Communications (UC) and conference room AV services. In this role, the candidate will lead a team of AV support specialists, set support standards, manage escalations, and partner with IT, facilities, and vendors to deliver seamless meeting experiences across all AV spaces. The successful candidate will act as both a hands-on technical expert and a people leader. Key Responsibilities: Lead, coach, and mentor AV support specialists; assign work, set priorities, and manage schedules and on-call coverage. Serve as the escalation point (Tier 2/3) for complex AV, UC, and conference room issues. Define and maintain support processes, SOPs, runbooks, and knowledge base articles. Track and report on KPIs and SLAs (ticket volume, resolution time, room uptime, user satisfaction) and drive improvements. Own support strategy for Microsoft Teams, Webex, and Cisco video conferencing platforms. Lead troubleshooting of complex meeting issues and conduct root cause analysis for recurring problems. Coordinate platform updates, new feature rollouts, and user communications. Oversee installation, configuration, and maintenance of AV equipment across all AV spaces, including Cisco video endpoints and Poly phones. Define room standards, designs, and build specifications for new and refreshed spaces. Plan and run proactive room health checks, monitoring, and preventive maintenance programs for AV and network equipment. Plan and lead IT AV support for executive meetings, town halls, and large events. Ensure staffing, equipment, and contingency plans are in place for high-visibility sessions. Manage relationships with AV integrators, OEMs, and service providers, including SLAs, escalations, and contract renewals. Lead AV projects from requirements through delivery, including scope, timelines, budget, and testing. Support budget planning and lifecycle/refresh forecasting for AV equipment. Ensure accurate records of AV inventory, configurations, warranties, and maintenance history. Ensure adherence to IT security, compliance, and change management standards. Review and approve documentation, incident reports, and post-event reviews. Required Qualifications: 15+ years of experience in AV/UC support, including 6+ years in a lead, supervisory, or senior role. Strong expertise in Microsoft Teams, Webex, and Cisco video conferencing environments. Hands-on experience with conference room AV design, installation, and troubleshooting, including displays, DSPs, codecs, cameras, microphones, and control systems. Familiarity with Poly phones and room integrations. Solid understanding of networking fundamentals (LAN/WAN, VLANs, QoS, PoE) as they relate to AV and UC. Experience managing vendors, projects, and service-level agreements. Strong verbal and written communication skills, leadership, and stakeholder management abilities. Preferred Qualifications: Certifications such as CTS, Cisco (CCNA/CCNP Collaboration), or Microsoft Teams certifications. Experience with ITSM tools (e.g., ServiceNow) and room monitoring/management platforms. Experience supporting global or multi-site environments. Background in budgeting and lifecycle planning. Success Measures: Improved room uptime and faster incident resolution. Higher user satisfaction for meetings and events. Consistent standards across all AV spaces. Accurate inventory and a well-documented support model. A skilled, engaged, and well-covered support team. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Description Job Description Pay Range: $19.00hr - $24.00hr Job Overview: This position is responsible for supporting the operation and maintenance of data centers, MDFs, and IDFs. The role performs hands-on installation, cabling, equipment support, documentation, and troubleshooting activities while ensuring infrastructure is maintained according to company standards. Key Responsibilities: Rack, stack, cable, label, and decommission servers, network, and storage equipment. Install, patch, and troubleshoot copper and fiber optic cabling. Support MDF and IDF infrastructure, including patch panels, switches, and structured cabling. Maintain rack elevations, cable records, and asset information within the DCIM platform. Perform basic troubleshooting of cabling, network connectivity, and hardware issues. Assist with equipment moves, adds, and changes. Escort vendors and contractors in data center and telecommunications spaces as required. Maintain organized racks, cable management, and documentation standards. Support maintenance activities and infrastructure projects. Coordinate with business and vendors to schedule patching and maintenance downtime. Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity. Manage asset inventory, including tracking, updating, and maintaining records of IT equipment. Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly. Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues. Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems. Support live events by operating AV systems and addressing any technical issues that arise. Collaborable with senior technicians and IT staff to resolve complex issues and improve support processes. Provide excellent customer service by addressing client inquiries and concerns promptly and professionally. Maintain accurate records of support requests, resolutions, and equipment maintenance. Minimum Qualifications: High School Diploma or equivalent required; Associate Degree in Information Technology or related field preferred. 1-3 years of experience in a data center, telecommunications, network support, or IT infrastructure environment. Experience working in data centers, MDFs, or IDFs. Experience installing and supporting network, server, and storage hardware. Experience patching and troubleshooting copper and fiber optic cabling. Familiarity with rack elevations, cable management, and asset tracking. Basic understanding of networking, server hardware, and physical infrastructure. Physical Requirements: Ability to lift 50 lbs or more. Ability to work on ladders, in racks, and in data center environments. Ability to distinguish cable colors and labels accurately. Ability to provide off hour support for incidents and planned maintenance activities. Additional Qualifications: Familiarity with ServiceNow ticketing system. Proven experience in providing IT support in an office environment. Strong problem-solving skills and attention to detail. Basic understanding of audio/visual room support. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Physical Requirements(Due to nature of job, The candidate must have): Ability to lift 50 lbs or more. Ability to work on ladders, in racks, and in data center environments. Ability to distinguish cable colors and labels accurately. Ability to provide off hour support for incidents and planned maintenance activities. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Description Job Description Location: Reston Town Center Within 75 miles of Reston, VA hybrid expectation 1 day/month or less (up to the team) This position is based in our Reston, VA office and offers a flexible, hybrid work schedule DURATION: 1-Year Contract EXPECTED PAY: Hourly Max - W2 Only No C2C No H1b/OPT/CPT Must be UC GC START DATE: 2 Weeks DUE DATE: 24 - 48 Hours LINKEDIN Matching to the resume is mandatory for submissions. Duration: Long term contract or 6-month C2H Interview Process/# of Rounds: 2-3 Rounds 30 min with hiring manager > Panel > In Person > Offer 1. Must able to hit the ground running day 1 with Pearl Scripting Verisign is currently looking for a Software Engineer, Application Development in the MIS team that would support and build enhancements within Verisign's Auditing and Compliance platform, as well as providing functional & technical support to internal business customers. The role is a full stack software development position focused on auditing and compliance systems development, architecture, integrations, workflows, and administration delivering the overall platform and the entire inventory, audit, and compliance portfolio. Auditing & Compliance provides complete IT Asset / configurable item auditing and compliance for all deployed systems and technology. The Software Engineer utilizes high level technical knowledge of software, hardware, networks and storage to collaborate across the organization to develop, design, test, and support Service Now and other core infrastructure components, focusing on reliability, availability and scalability of infrastructure. Key Responsibilities: Auditing and Compliance system development and administration Develop, maintain, and enhance applications on the Auditing and Compliance platform Develop and maintain scripts using Perl, Python, Shell Scripting, and Ansible to automate infrastructure systems auditing Build RESTful services using the Python Bottle framework for audit data collection and integration Design, build, and deploy RPM packages for system auditing and daily compliance data collection from a variety of hosts Maintain React.js dashboards for compliance reporting and monitoring Ensure the smooth operation of the asset inventory audit database: Identify unexpected database load and mitigate or remediate as needed Monitoring queues, audit and compliance processes Assist with asset compliance related support: Help users identify deficiencies and remediate them Provide client packages or audit tools as needed Add new features to the auditing clients as needed: Enhancements may come from users or from a business need, and need to be incorporated into the client Add code as needed to load the newly collected data into the audit database Continuing to evolve our application platform to meet scaling, security, and compliance needs Develop deep understanding of tie-ins with other systems and platforms Ensure key technical design documentation is provided and maintained Improve the health of system assets. Troubleshoot and lead root-cause analysis for system failures and recommend fixes/improvements to prevent their recurrence. Lead or participate in code reviews, design reviews, offering guidance on best practices to continuously improve stability and efficiencies Required qualifications: Must have hands-on experience with Perl. Hands-on experience with PostgreSQL programming, Ansible. Hands-on Python and/or React JS or equivalent framework. Linux and OS skills and understands the importance of and values improving processes and systems, and enjoys auditing Experience in analyzing functional requirements to create/modify system and service architectures and designs and to write component detailed design technical documents Agile Engineering and Agile Scrum Methodology The individual must possess strong communication, facilitation, business analysis, and documentation skillsets and have proven success in continuous process improvement Preferred qualifications: Full Stack engineer with experience in advanced object-oriented languages Web UI experience ServiceNow development, administration and integration experience Familiar with VMware, AIX, and KVM virtualization technologies and how to practically audit them Familiar with Terraform, OpenStack and Kubernetes Exposure to collaboration tools such as SharePoint, Confluence and Jira Experience in a zero-trust environment Experience and Educational Qualifications: 5+ years relevant experience Bachelor's degree in engineering, Computer Science or a related field, or equivalent work experience, required

Job Description Job Description United States Role: (3) AI Senior Technical Consultants -2 STC's will be slated for full time for 1 year - 1 STC will be slated for full time for 6 months Onsite/Remote: Remote Duration/ # of T&M Hrs.: 2080 per resource for the year long role Scope: As a Senior Technical Consultant focused on AI capabilities, you will own the end-to-end build of AI-enabled solutions on the Now Platform - Now Assist skills and AI Agents through predictive models, AI Search, and the data foundations that make them work. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants and architects to shape complex agentic solutions. Beyond core platform development, you will lead AI enablement across at least one additional product suite (ITSM, ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate ambiguous business outcomes into secure, governed, measurable AI capabilities. Your depth in both platform engineering and applied AI will influence how our clients adopt agentic workflows and how they realize value from them. Opportunity Stage: Resources are needed ASAP. Qualifications 6+ years in the ServiceNow domain, with meaningful recent time spent building AI-enabled solutions in production ServiceNow AI depth - Now Assist, AI Agent Studio and AI Agent Orchestrator, Now Assist Skill Kit, AI Search, Predictive Intelligence, Document/Task Intelligence, Virtual Agent and NLU, AI Control Tower, and Generative AI Controller Data foundation fluency - Understands that AI outcomes track data quality; comfortable with Workflow Data Fabric, CMDB/CSDM health, knowledge governance, and taxonomy design as prerequisites rather than afterthoughts Core-platform expertise - Integrations, Integration Hub, Flow Designer, Service Portal, UI Builder and Workspaces, imports, plus an architecture mindset for performance, scalability, and clean upgrades Hands-on coding - Advanced JavaScript and Glide APIs, REST integration design and consumption, auth schemes, and data pipelines; strong vanilla JavaScript fundamentals with testing habits and version-control discipline Applied AI craft - Prompt engineering and iteration, retrieval and grounding patterns, tool/function calling, agent decomposition and orchestration, and a working grasp of where LLMs fail and how to contain it Evaluation and measurement rigor - Defines success metrics before building, tests systematically, and reports honest results including negative ones Responsible AI judgment - Practical command of data privacy, access control, auditability, bias and hallucination risk, and the governance conversations that come with them Product depth - Proven leadership in at least one suite beyond core ITSM and Service Portal Collaborative mentor and lifelong learner - Explains AI concepts simply to non-technical stakeholders, calibrates expectations against hype, and stays current in a space that changes quarterly ServiceNow certifications - CSA, CAD, CIS, and AI-related micro-certifications are welcome, though demonstrated hands-on expertise is valued more highly than credentials Broader tech stack awareness - Familiarity with LLM providers and APIs, vector search and RAG architectures, MCP, cloud platforms, DevOps toolchains, or analytics outside the ServiceNow ecosystem any where in usa

Job Description Job Description Job Overview: Data Center Operations: Perform rack & stack of servers, network devices, and storage equipment. Handle cabling (fiber & copper) including labeling and cable management. Support installation, relocation, and decommissioning of hardware. Hardware and Inventory Management: Receive and verify hardware shipments against purchase orders / delivery notes. Perform physical inspection of equipment for damages upon arrival. Maintain accurate inventory records (asset tagging, tracking, updates). Manage spares inventory and ensure availability of critical components. Coordinate hardware returns (RMA), dispatch, and logistics tracking. Ensure proper storage, labeling, and documentation of all assets. Incident and Request Handling: Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow). Perform basic troubleshooting (L1 triage) for: Server hardware issues. Network connectivity (Layer 1 checks). Escalate issues to L2/L3 teams with proper logs and updates. Remote Hands Support: Act as hands & eyes support for remote engineers. Execute tasks such as: Cable reseating. Power cycling devices. Console access setup. Basic hardware replacement (as guided). Monitoring and Reporting: Monitor alerts from DC tools / dashboards. Update tickets with accurate troubleshooting steps and status. Maintain documentation, asset inventory, and audit records. Compliance and Safety: Follow data center security and access protocols. Adhere to ESD, safety, and PPE standards. Ensure readiness for audits and compliance checks. Skills: Basic understanding of: Networking fundamentals (IP, switching, patching). Server hardware components. Fiber & Ethernet cabling. Familiarity with: Ticketing tools (ServiceNow or similar). Basic console tools (SSH, Putty). Strong coordination and communication skills. Ability to manage physical inventory and logistics tasks. Comfortable working in a rotational shift environment. Attention to detail and documentation accuracy. Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia-ensuring speed, quality, and consistency in every hire.

Job Description Job Description Job Title: ServiceNow Engagement Lead Location: Columbus, OH (Onsite 5 days/week) Employment Type: Long term contract Role Overview: We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment. The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization. Key Responsibilities: Strategic Delivery: Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams. Stakeholder Management: Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting. Compliance & Governance: Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements. Methodology Leadership: Apply NowCreate or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs. Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions. Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction. Required Qualifications: Experience: 8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations. Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM). Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Preferred Qualifications: Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment. Certifications (Highly Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) in one or more modules Project Management Professional (PMP) or PRINCE2 Certified Scrum Master (CSM) ITIL v4 Foundations or higher Critical Success Factors: Ability to work onsite in Columbus, OH, full-time. Exceptional communication and negotiation skills, with the ability to manage expectations in a sensitive, high-stakes environment. A "hands-on" leadership style with the ability to troubleshoot delivery roadblocks and mentor junior team members.

Job Description Job Description Job Title: User Acceptance Test Analyst Location: Quincy, MA, 02169, Hybrid. Engagement Length: Through August 2026 Renewable: Yes Hours per Week: 40 hours Worksite Address: Hybrid (In-office 2x per week) Position Summary: We are seeking an experienced User Acceptance Test Analyst to support ongoing and upcoming technology initiatives through August 2026. The ideal candidate will have a minimum of 7+ years of testing experience, with demonstrated expertise in analyzing business requirements, developing and executing test cases, identifying and documenting defects, and collaborating with stakeholders for issue resolution. This role requires strong experience with software development lifecycles, third-party system integrations, and agile testing practices, especially in State Based Marketplaces (SBMs) and Health Insurance Exchange environments. Previous public sector or government project experience is highly preferred. Key Responsibilities: Translate business and functional requirements into detailed test scenarios and maintain traceability of test cases. Develop, maintain, and execute test scripts across various modules to ensure business process coverage. Collaborate with multiple vendors for integrated, end-to-end testing. Log and track defects with clear impact assessments; participate in defect triage meetings and manage retesting cycles. Work closely with QA Manager, Implementation Leads, Business Analysts, and Subject Matter Experts (SMEs). Contribute to the development of detailed test plans and ensure comprehensive coverage and timely execution. Ensure compliance with established testing methodologies and quality standards. Provide timely updates and status reports to management and stakeholders. Qualifications: Bachelor's Degree or higher in Engineering, Information Technology, or a related field. Minimum 7+years of experience in software testing, specifically UAT. Strong understanding of State Based Marketplaces (SBMs) and Health Insurance Exchanges. Prior experience working on local, state, or federal government IT projects is preferred. Proficiency with MS Office 365, Excel, Visio, and ticketing tools (e.g., Jira, ServiceNow). Excellent written and verbal communication, presentation, and organizational skills. Ability to work independently as well as in a collaborative, team-oriented environment. Thanks & Regards, Dheeraj Kumar. R Kellton Inc. E-mail:

Job Description Job Description Job Description Release Manager Required Qualifications Experience • 8+ years of IT experience. • 5+ years in Release Management, Deployment Management, or Program Delivery. • Experience managing large-scale Data Center Migration projects. • Hands-on experience with On-Premises to AWS Cloud migrations. • Experience in enterprise infrastructure transformation programs. Technical Skills • AWS Cloud Services • AWS Migration Hub • AWS MGN • AWS DMS • EC2, VPC, IAM, Route 53 • CloudWatch • Change Management Tools (ServiceNow, Remedy) • CI/CD Tools (Azure DevOps, Jenkins, GitHub Actions) • Infrastructure and Networking Concepts • Server, Storage, and Virtualization Technologies Methodologies • ITIL Change and Release Management • Agile and Waterfall Delivery Models • Project Management Principles • Risk Management and Governance Preferred Certifications • AWS Certified Solutions Architect Associate/Professional • AWS Certified Cloud Practitioner • AWS Certified SysOps Administrator • ITIL Foundation v4 • PMP or PRINCE2 Certification • SAFe Agilist (Preferred) Key Competencies • Release Planning & Scheduling • Migration Wave Management • Stakeholder Management • Executive Communication • Risk Assessment & Mitigation • Incident & Problem Management • Vendor Coordination • Cutover Planning & Execution • Conflict Resolution • Leadership & Team Collaboration Success Metrics • 100% adherence to release schedules. • Successful migration of workloads with minimal downtime. • Reduced deployment-related incidents. • Successful execution of migration cutovers. • Improved stakeholder satisfaction. • Compliance with change management and governance standards. Roles & Responsibilities We are seeking an experienced Release Manager to lead and coordinate releases associated with large-scale Data Center Migration programs from On-Premises environments to AWS Cloud. The ideal candidate will be responsible for planning, coordinating, governing, and executing migration releases while ensuring minimal business disruption, adherence to change management processes, and successful migration outcomes. The Release Manager will collaborate with infrastructure teams, cloud architects, application owners, network teams, security teams, AWS engineers, vendors, and business stakeholders to ensure smooth migration waves and production deployments. Key Responsibilities Release Planning & Management • Develop and maintain end-to-end release management plans for data center migration projects. • Define migration waves, release schedules, deployment calendars, and cutover strategies. • Coordinate multiple migration releases across applications, databases, servers, and infrastructure components. • Manage release dependencies, risks, and resource allocation across workstreams. • Establish release governance, approvals, and deployment checkpoints. Migration & Cutover Management • Lead migration cutover activities from on-premises environments to AWS. • Coordinate migration events including: o Server migrations o Application migrations o Database migrations o Network cutovers o DNS transitions o Disaster Recovery testing • Develop detailed rollback and contingency plans. • Ensure migration readiness through rehearsals and mock cutovers. Stakeholder Coordination • Serve as the primary point of contact for release and deployment activities. • Coordinate with: o Cloud Architects o AWS Migration Teams o Application Owners o Infrastructure Teams o Security Teams o Change Advisory Board (CAB) o Business Stakeholders • Conduct release status meetings and executive reporting. Change Management • Ensure compliance with ITIL Change Management processes. • Prepare and submit change requests (CRs) for migration activities. • Facilitate CAB approvals and implementation reviews. • Track and resolve release-related issues. Risk & Issue Management • Identify migration-related risks and develop mitigation strategies. • Manage release go/no-go decisions. • Escalate critical issues and coordinate recovery actions. • Track release KPIs and post-migration incidents. AWS Cloud Migration Governance • Ensure migration activities align with AWS best practices. • Support AWS migration tools and services such as: o AWS Application Migration Service (MGN) o AWS Database Migration Service (DMS) o AWS Migration Hub o AWS CloudFormation o AWS CloudWatch • Validate migration readiness and operational support transition. Testing & Validation • Coordinate: o System Integration Testing (SIT) o User Acceptance Testing (UAT) o Operational Readiness Testing o Performance Testing o Disaster Recovery Testing • Ensure business sign-offs before production releases. Reporting & Metrics • Maintain release dashboards and migration status reports. • Track: o Release Success Rate o Migration Completion Rate o Downtime Metrics o Defect Leakage o Rollback Frequency o SLA Compliance • Present executive-level updates.

Job Description Job Description Job Overview: Pay Range $30.19hr - $35.19hr Requirement/Must Have: Bachelor's degree in computer science, Information Systems, or related field, or equivalent work experience. Typically has 5 to 7 years of related work experience. Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook. Basic understanding of networking and network protocols. Extensive knowledge of video infrastructure and endpoint equipment. Responsibilities: Operate, maintain, and upgrade video conferencing equipment. Utilize ServiceNow for incident tracking, service tickets, and change requests. Provide video conferencing event planning production packets. Troubleshoot and resolve video conferencing and event service incidents. Schedule, setup, and disconnect video conferences for meetings. Conduct equipment audits as necessary. Follow defined processes and ensure adherence by the team. Produce Run of Show documents and attendance reports. Collaborate with operations and support teams to improve efficiencies. Partner with the software engineering team to develop internal video monitoring tools. Nice to Have: Familiarity with media encoders similar to Wirecast and OBS. Experience with Zoom Meetings and Webinar, Teams Meetings, and Cisco WebEx. Basic scripting or web-development aptitude (e.g., Python or JavaScript). Skills: Strong time management, prioritization, and analysis skills. Strong written and verbal communication skills. Ability to communicate effectively with stakeholders. Comfort working with data-driven monitoring and reporting. Education and Experience: Advanced technical knowledge of audio-visual equipment setup and troubleshooting. Experience operating audio and video equipment for live events. Interest in automation and continuous improvement. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Job Description Job Description Hi, Hope you are doing well. We do have a position for "Release Manager" with our client. Please find the details below and if interested please send me your updated word format resume. Tittle: Release Manager Location:Irvine, CA Duration: Fulltime Experience: 8-12 Years Must Have Technical/Functional Skills: Required Qualifications Experience • 8+ years of IT experience. • 5+ years in Release Management, Deployment Management, or Program Delivery. • Experience managing large-scale Data Center Migration projects. • Hands-on experience with On-Premises to AWS Cloud migrations. • Experience in enterprise infrastructure transformation programs. Technical Skills: • AWS Cloud Services • AWS Migration Hub • AWS MGN • AWS DMS • EC2, VPC, IAM, Route 53 • CloudWatch • Change Management Tools (ServiceNow, Remedy) • CI/CD Tools (Azure DevOps, Jenkins, GitHub Actions) • Infrastructure and Networking Concepts • Server, Storage, and Virtualization Technologies Methodologies. • ITIL Change and Release Management • Agile and Waterfall Delivery Models • Project Management Principles • Risk Management and Governance Preferred Certifications • AWS Certified Solutions Architect Associate/Professional • AWS Certified Cloud Practitioner • AWS Certified SysOps Administrator • ITIL Foundation v4 • PMP or PRINCE2 Certification • SAFe Agilist (Preferred) Key Competencies • Release Planning & Scheduling • Migration Wave Management • Stakeholder Management • Executive Communication • Risk Assessment & Mitigation • Incident & Problem Management • Vendor Coordination • Cutover Planning & Execution • Conflict Resolution • Leadership & Team Collaboration Success Metrics • 100% adherence to release schedules. • Successful migration of workloads with minimal downtime. • Reduced deployment-related incidents. • Successful execution of migration cutovers. • Improved stakeholder satisfaction. • Compliance with change management and governance standards. Roles & Responsibilities: We are seeking an experienced Release Manager to lead and coordinate releases associated with large-scale Data Center Migration programs from On-Premises environments to AWS Cloud. The ideal candidate will be responsible for planning, coordinating, governing, and executing migration releases while ensuring minimal business disruption, adherence to change management processes, and successful migration outcomes. The Release Manager will collaborate with infrastructure teams, cloud architects, application owners, network teams, security teams, AWS engineers, vendors, and business stakeholders to ensure smooth migration waves and production deployments. Key Responsibilities: Release Planning & Management • Develop and maintain end-to-end release management plans for data center migration projects. • Define migration waves, release schedules, deployment calendars, and cutover strategies. • Coordinate multiple migration releases across applications, databases, servers, and infrastructure components. • Manage release dependencies, risks, and resource allocation across workstreams. • Establish release governance, approvals, and deployment checkpoints. Migration & Cutover Management • Lead migration cutover activities from on-premises environments to AWS. • Coordinate migration events including: o Server migrations o Application migrations o Database migrations o Network cutovers o DNS transitions o Disaster Recovery testing • Develop detailed rollback and contingency plans. • Ensure migration readiness through rehearsals and mock cutovers. Stakeholder Coordination • Serve as the primary point of contact for release and deployment activities. • Coordinate with: o Cloud Architects o AWS Migration Teams o Application Owners o Infrastructure Teams o Security Teams o Change Advisory Board (CAB) o Business Stakeholders • Conduct release status meetings and executive reporting. Change Management • Ensure compliance with ITIL Change Management processes. • Prepare and submit change requests (CRs) for migration activities. • Facilitate CAB approvals and implementation reviews. • Track and resolve release-related issues. Risk & Issue Management • Identify migration-related risks and develop mitigation strategies. • Manage release go/no-go decisions. • Escalate critical issues and coordinate recovery actions. • Track release KPIs and post-migration incidents. AWS Cloud Migration Governance • Ensure migration activities align with AWS best practices. • Support AWS migration tools and services such as: o AWS Application Migration Service (MGN) o AWS Database Migration Service (DMS) o AWS Migration Hub o AWS CloudFormation o AWS CloudWatch • Validate migration readiness and operational support transition. Testing & Validation • Coordinate: o System Integration Testing (SIT) o User Acceptance Testing (UAT) o Operational Readiness Testing o Performance Testing o Disaster Recovery Testing • Ensure business signoffs before production releases. Reporting & Metrics • Maintain release dashboards and migration status reports. • Track: o Release Success Rate o Migration Completion Rate o Downtime Metrics o Defect Leakage o Rollback Frequency o SLA Compliance • Present executive-level updates.

Job Description Job Description Position Title: Release Management Lead Location: Washington, D.C. 20250 (Hybrid - on site & remote) Employment Type: Full Time Experience Level: Senior Role Summary The Release Management Lead will design, govern, and continuously improve the enterprise release and deployment framework across dozens of applications and services. Acting as the central point of coordination, you will partner with development, operations, security, compliance, and business stakeholders to ensure that every change-whether a minor patch or a major version upgrade-is delivered safely, predictably, and on schedule. Key Responsibilities 1 Strategic Release Planning - Build and maintain a multi tier release calendar that aligns with business priorities, regulatory windows, and technology roadmaps. Forecast capacity, identify potential conflicts, and communicate plans to senior leadership. 2 End to End Release Execution - Oversee all phases of the release lifecycle: requirement gathering, build, test, staging, deployment, verification, and post release validation. Ensure each step follows documented processes and compliance controls. 3 Cross Team Coordination - Lead a Release Advisory Board (RAB) and coordinate with product owners, Scrum Masters, architects, security, QA, and infrastructure teams. Resolve inter application dependencies and mitigate risks before cut over. 4 Automation & Tooling - Champion the adoption and optimization of CI/CD pipelines (e.g., Jenkins, Azure DevOps, GitLab) and release orchestration tools (e.g., ServiceNow, Octopus Deploy, Harness). Develop scripts and templates to automate repetitive tasks and improve deployment speed. 5 Risk & Change Management - Conduct rigorous impact analyses, maintain a robust change control database, and enforce rollback/contingency plans. Generate risk based release scores and present them to the Change Advisory Board (CAB). 6 Metrics & Continuous Improvement - Define KPIs (e.g., deployment frequency, lead time, change failure rate, MTTR). Produce regular release health dashboards and drive root cause analysis for incidents to improve quality and efficiency. 7 Compliance & Security - Ensure releases meet FedRAMP, NIST, FISMA, and internal security standards. Integrate security scanning, vulnerability assessment, and audit trails into the release pipeline. 8 Mentorship & Team Development - Guide a small team of Release Coordinators/Engineers. Conduct training sessions on best practices, tooling, and governance frameworks. 9 Stakeholder Communication - Prepare executive level briefs, release notes, and post mortem reports. Act as the primary point of contact for any release related escalations. 10 Vendor & Third Party Management - Manage relationships with external SaaS providers, platform vendors, and integration partners to align their release cycles with internal schedules. Required Qualifications CategoryMinimum Requirements Education Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience). Experience 8+ years of progressive experience in release management, configuration management, or DevOps within large scale, enterprise environments. At least 4 years of experience leading release programs that span multiple applications with significant inter dependencies. Technical Skills • Deep knowledge of release methodologies (Waterfall, Agile, SAFe). • Hands on experience with CI/CD platforms (Jenkins, Azure DevOps, GitLab, CircleCI). • Proficiency in infrastructure as code (Terraform, CloudFormation, Ansible). • Strong grasp of version control (Git) and branching strategies. • Familiarity with containerization/orchestration (Docker, Kubernetes). Process & Governance • Expertise in ITIL/ITSM change management, ServiceNow or comparable ticketing tools. • Demonstrated ability to design release governance frameworks and RAB/CAB processes. Security & Compliance Practical experience ensuring releases meet FedRAMP, NIST , or other federal security standards. Leadership Proven track record of leading cross functional teams, influencing senior stakeholders, and driving cultural change toward automation and reliability. Communication Excellent written and verbal communication skills; ability to translate technical concepts for executive and non technical audiences. Analytical Strong problem solving aptitude with data driven decision making (KPIs, dashboards, trend analysis). Preferred Qualifications Certifications: ITIL Foundation/Intermediate, Certified ScrumMaster (CSM), AWS/Azure/GCP Cloud Architect, Certified DevOps Engineer, or PMP. Experience in federal or defense contracting environments. Prior exposure to ServiceNow Release Management module. Knowledge of Application Performance Monitoring tools (New Relic, Dynatrace). Familiarity with SecDevOps practices (SAST/DAST, SBOM, secret scanning). Core Competencies CompetencyDescription Strategic Vision Anticipates downstream impacts of releases across a portfolio of interrelated systems. Risk Management Balances speed of delivery with rigorous risk assessment and mitigation. Collaboration Bridges silos; works effectively with developers, ops, security, compliance, and business owners. Automation Mindset Continuously seeks to eliminate manual steps and increase repeatability. Customer Focus Prioritizes stability and availability to meet end user expectations. Adaptability Thrives in a fast changing environment, handling multiple concurrent release windows.

Job Description Job Description Position: ServiceNow BCM Consultant (ServiceNow BA) Location: Sunnyvale, CA (3 days work from office) Duration: Long-Term Contract Job Summary: For this role, we are looking for a passionate Service Now BCM consultant to bridge the gap between business risk stakeholders and technical developers. In this role, you would be responsible for designing, configuring, and implementing continuity modules like business impact analysis, crisis management, and recovery plans. Years of experience needed - 10 to 12 years of experience as a BCM consultant in ServiceNow. Responsibilities / Experience - Requirement Gathering & Workshops: Lead meetings with client stakeholders to gather business objectives and define process workflows. Solution Design & Configuration: Configure ServiceNow BCM modules (including Business Impact Analysis, Business Continuity Planning, Exercise Management, and Crisis Management). Process Alignment: Ensure the customized ServiceNow setup complies with internal risk policies and external regulatory requirements. Testing & Deployment: Lead User Acceptance Testing (UAT), triage defects, and support cutover activities during deployment. Training & Documentation: Create solution documentation and deliver training sessions to end-users and client teams Qualifications/Required Skills: ServiceNow Platform Knowledge: Deep understanding of ServiceNow platform fundamentals, including CMDB architecture, workflows, and forms. Domain Expertise: Solid grasp of Business Continuity Management (BCM) principles and IT Risk Management/GRC processes. Technical Skills: Familiarity with ServiceNow scripting (JavaScript, Glide API, Client Scripts, Business Rules) is highly desired. Consulting & Soft Skills: Exceptional communication, relationship-building, analytical, and problem-solving abilities. Behavioral Skills: Excellent Communication skills and collaboration skills Ability to propose and implement improvements in the system Ability to work with cross-functional stakeholders Preferred Certification: Certified System Administrator (CSA): The foundational prerequisite for almost all ServiceNow roles. Implementation Specialist (CIS) - Risk and Compliance: Proves ability to implement GRC/IRM/BCM solutions.

Job Description Job Description Job Title: Lab Computing Services (LCS) Location: San Diego CA 92121 Key Responsibilities Serve as the primary technical support contact for field service engineers and external vendors, managing scheduling, remote access, data migration, troubleshooting, IT policies, best practices, and other technology-related issues. Implement Windows-based security solutions, including Active Directory groups and objects, anti-virus/malware programs, and management of network ports and protocols. Administer and maintain network connectivity for client and server-side Windows environments. Analyze, identify, and implement security upgrades or other solutions to enhance desktop platform support in a timely manner. Document procedures, policies, troubleshooting steps, and best practices; create Knowledge Base articles as needed. Maintain an inventory of laboratory PCs, peripherals, software, and other relevant assets. Escalate unresolved IT issues to appropriate internal or external teams beyond regularly identified support channels. Participate in and lead technical projects supporting laboratory computing for LCS-managed sites, collaborating with IT staff and clients across various locations. Effectively manage and allocate personal time; coordinate schedules to avoid conflicts and adjust priorities as needed. Ensure compliance with corporate policies through periodic reporting and participation in compliance programs. Identify, research, and prototype new technologies to streamline and integrate laboratory operations, maximizing reliability, security, and scientist productivity. Develop an understanding of the organization and supported business units; build strong relationships with scientists, IT peers, and external partners. Collaborate with scientists, vendors, and IT colleagues on implementation, integration, and administration of new systems; coordinate hardware and OS refreshes for benchtop systems. Participate in the installation, documentation, and testing of upgraded laboratory instruments; deploy and update data management tools for backup and archiving. Work with the LCS Systems Management team to understand benchtop imaging processes, core applications, and management tools (e.g., Altiris Client Management Suite, Active Directory, Acronis); ensure consistent application of security tools and configurations. Act as an escalation point for troubleshooting instrument software and connectivity issues between benchtop systems and instruments; resolve incidents escalated past tier two support and monitor all incidents and requests in the service desk tracking tool. Required Skills and Knowledge 5-7 years of hands-on experience with Windows 10 operating systems. Proven ability to independently troubleshoot and resolve technical issues to determine root causes. Exceptional customer service skills with a strong desire to assist users and solve problems. Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN network architectures. Understanding of network cabling, patching best practices, subnetting, and basic network security. Familiarity with ServiceNow ticketing system and reporting metrics. Experience developing and deploying attended/unattended imaging, OS installation, and virtual backups. Proficient in Altiris software deployment and management tools, or similar tools such as SCCM. Experience with remote desktop and remote support software for technical troubleshooting. Knowledge of data storage, migration, and archiving best practices. Experience with Active Directory, including user, computer, and group management. Basic competency in Linux operating systems. Education and Experience Bachelor of Science in Computer Science, Life Science, or equivalent industry experience. 5+ years of relevant technical experience, including but not limited to Windows OS, networking, remote computing, and backup systems. AWS S3 storage and Virtual Workspace experience preferred. Experience working with scientific instrumentation is highly desirable

Job Description Job Description Role: Technical Lead - ServiceNow & Non ServiceNow AI Platforms Location: Minneapolis, MN Duration: 6 months Role Summary We are looking for a Client-Facing Technical Lead to drive digital transformation initiatives across ServiceNow and AI-driven ecosystems, with a strong emphasis on Agentic AI adoption and platform integration. In this role, the person will act as a trusted advisor to clients, leading strategy, architecture, and implementation of AI-enabled service operations across complex enterprise environments. You will interface directly with client stakeholders, translating business needs into scalable, intelligent automation solutions. Key Responsibilities • Serve as the primary technical lead and client interface for delivering AI-enabled ServiceNow transformation programs. • Lead the design and deployment of Agentic AI use cases, aligning solutions to client-specific service towers and business outcomes. • Provide strategic oversight and delivery across multi-tower service operations, including ITSM, ITOM, and ITAM. • Architect and implement solutions within the ServiceNow platform ecosystem, including workflows, automation, and integrations. • Drive adoption of AI-powered capabilities (Now Assist), including: o Custom skill development and optimization of OOTB capabilities o AI agent workflows and orchestration using AI Studio o Establishment of AI governance, guardrails, and responsible AI practices • Lead AIOps strategy and execution, enhancing observability, predictive analytics, and automated remediation. • Collaborate with client stakeholders to define and implement AI Control Tower frameworks for governance and operational excellence. • Integrate ServiceNow with enterprise AI platforms and external ecosystems, enabling cross-platform automation and intelligence. • Provide thought leadership on Workflow Data Fabric to enable unified data-driven workflows across enterprise systems. • Establish and guide DevOps and CI/CD best practices, including ServiceNow release management and deployment pipelines. • Contribute to pre-sales, solution shaping, and client workshops, bringing innovation and domain-led insights. Required Qualifications • Strong experience in ServiceNow platform architecture and implementation, including: o ITSM, ITOM (Event Management), ITAM o CMDB, Discovery, and Service Mapping o Workflow automation and platform extensibility • Proven track record in client-facing roles, leading enterprise-scale transformation programs. • Hands-on expertise in Now Assist and AI-driven ServiceNow capabilities. • Experience managing cross-functional delivery across multiple service towers. • Solid understanding of: o Workflow Data Fabric concepts o CI/CD pipelines and DevOps methodologies • Strong stakeholder management, communication, and consulting skills. Preferred Qualifications • Experience in AIOps leadership and implementation. • Exposure to AI Control Tower frameworks and enterprise AI governance models. • Familiarity with ServiceNow playbooks and automation integrations (e.g., Ansible). • Experience with modern AI ecosystems and multi-agent frameworks, including: o Lang Graph, Cursor AI, MCP o Agent-to-Agent (A2A) protocols o Integration of platforms such as AWS Bedrock with ServiceNow • Enterprise architecture certifications such as TOGAF. Key Competencies • Client-centric mindset with strong consulting and advisory capabilities • Strong leadership in complex, multi-vendor, and multi-platform environments • Excellent communication, presentation, and executive engagement skills Value Proposition (Client Impact) • Drive AI-led service transformation and operational efficiency • Enable intelligent automation at scale across enterprise IT landscapes • Improve service resilience, observability, and user experience • Accelerate time-to-value through integrated AI and ServiceNow solutions