Full-time Company Description Mission Critical Group (MCG ) an end-to-end power systems and solutions provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future. Job Description The Testing Department is responsible for the delivery of quality Mission Critical Group products in a timely manner to support our efforts in being a best-in-class manufacturer. The overall objective of this position is to lead the work of testing and troubleshooting during the final assembly phase of electrical control and distribution equipment prior to client delivery to ensure product excellence and optimal functionality. Consistent and accurate representation of the Mission Critical Group brand, mission, vision, values, and organizational strategy are essential to achieving the goals of the organization. Accountabilities Supervise and schedule staff on projects to meet quality standards and on-time shipment requirements. Provide technical guidance and direct corrective actions of Test Technicians by demonstrating advanced knowledge and technical skills for testing Low and Medium Voltage switchgear. Perform diagnostics, troubleshoot, investigate, advise ONCR/NCRs, and repair all custom-built equipment prior to client shipment. Perform Factory Acceptance Tests using industry compliance standards, such as IEEE and ANSI, to show the functionality of Point Eight Power products and advise of interfacing capabilities with clients existing equipment. Interact with customers while providing design verifications and product reliability demonstrations during client witness testing activities. Train personnel in all areas of shop testing and troubleshooting, while providing expertise to Field Service Technicians on the floor or on-site for optimal client responsiveness and feedback capabilities. Ensure a safe workplace for all personnel and visitors to the Manufacturing floor through strict adherence to 5S safety standards as well as OSHA and EPA requirements. Manage test technician responsibilities to ensure they are contributing 90% of their time to directly adding value to jobs. Demonstrate a mastery level of technical skills about performing diagnostics, troubleshooting, and testing for reliability on Low, Medium, and Arc-Resistant switchgear and electrical control equipment using tools such as voltmeters, multimeters, etc. Verify and document that electricity can flow uninterrupted, HIPOT tests on copper bus, conduct lockout/tagout procedure, and all components within the unit operate at the specified current level. Investigate, advise ONCR/NCRs, ensure final product is consistent with technical schematics, perform basic device programming, and repair all custom-built equipment prior to client shipment as a measure of quality control. Perform Factory Acceptance Tests to ABS regulations using industry compliance standards, such as IEEE and ANSI, to show the functionality of Point Eight Power products and advise of interfacing capabilities with clients existing equipment. Identify functionality or defects through visual and electrical inspections on power distribution equipment and perform maintenance or repairs within testing guidelines. Interact with customers on design verifications and product reliability demonstrations during client witness testing activities, while strengthening partner and vendor relationships within Manufacturing. Advise and act as a resource to provide expertise and technical guidance to Wiremen or Field Service Technicians. Train personnel as a subject matter expert in all areas of shop testing and troubleshooting, while providing expertise to Field Service Technicians on the floor or on-site for optimal client responsiveness and feedback capabilities. Perform other duties as assigned. Qualifications Required knowledge/Experience 5+ years of experience testing equipment using IEEE or ANSI Acceptance Standards, required. Hands-on experience with electrical testing procedures and equipment. Working knowledge of medium-voltage (MV) and low-voltage (LV) switchgear, control panels, PCD, and crimp plate buildings Familiarity with UL 891, UL 1558, DLAH requirements, and related industry standards Understanding of electrical schematics, wiring diagrams, and test documentation Knowledge of safety protocols for working with energized electrical equipment Strong leadership and team development abilities Excellent problem-solving and root-cause analysis skills Clear, professional communication with internal teams and external clients Ability to manage multiple priorities and meet deadlines in a production environment Proficiency with standard manufacturing software and documentation systems Supervisory Requirements Directly supervises a team of Testers. Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies and company initiatives/goals. Education Highschool Diploma or GED required. Work Environment and Physical Demands This is a FLSA non-exempt position and is paid on an hourly basis, where project requirements and tight client deadlines may require workweeks over forty (40) hours (including weekends or holidays) This role is based on the production floor. This position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards. Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs. Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls. Lifting: Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards. Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members. Additional Information A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we dont accept unsolicited resumes from agencies at this time. If we ever need an extra hand, well be sure to reach out to the community. Thanks for understanding! MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). PI93eb5-
09/10/2026
Full time
Full-time Company Description Mission Critical Group (MCG ) an end-to-end power systems and solutions provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a robust U.S. manufacturing network, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future. Job Description The Testing Department is responsible for the delivery of quality Mission Critical Group products in a timely manner to support our efforts in being a best-in-class manufacturer. The overall objective of this position is to lead the work of testing and troubleshooting during the final assembly phase of electrical control and distribution equipment prior to client delivery to ensure product excellence and optimal functionality. Consistent and accurate representation of the Mission Critical Group brand, mission, vision, values, and organizational strategy are essential to achieving the goals of the organization. Accountabilities Supervise and schedule staff on projects to meet quality standards and on-time shipment requirements. Provide technical guidance and direct corrective actions of Test Technicians by demonstrating advanced knowledge and technical skills for testing Low and Medium Voltage switchgear. Perform diagnostics, troubleshoot, investigate, advise ONCR/NCRs, and repair all custom-built equipment prior to client shipment. Perform Factory Acceptance Tests using industry compliance standards, such as IEEE and ANSI, to show the functionality of Point Eight Power products and advise of interfacing capabilities with clients existing equipment. Interact with customers while providing design verifications and product reliability demonstrations during client witness testing activities. Train personnel in all areas of shop testing and troubleshooting, while providing expertise to Field Service Technicians on the floor or on-site for optimal client responsiveness and feedback capabilities. Ensure a safe workplace for all personnel and visitors to the Manufacturing floor through strict adherence to 5S safety standards as well as OSHA and EPA requirements. Manage test technician responsibilities to ensure they are contributing 90% of their time to directly adding value to jobs. Demonstrate a mastery level of technical skills about performing diagnostics, troubleshooting, and testing for reliability on Low, Medium, and Arc-Resistant switchgear and electrical control equipment using tools such as voltmeters, multimeters, etc. Verify and document that electricity can flow uninterrupted, HIPOT tests on copper bus, conduct lockout/tagout procedure, and all components within the unit operate at the specified current level. Investigate, advise ONCR/NCRs, ensure final product is consistent with technical schematics, perform basic device programming, and repair all custom-built equipment prior to client shipment as a measure of quality control. Perform Factory Acceptance Tests to ABS regulations using industry compliance standards, such as IEEE and ANSI, to show the functionality of Point Eight Power products and advise of interfacing capabilities with clients existing equipment. Identify functionality or defects through visual and electrical inspections on power distribution equipment and perform maintenance or repairs within testing guidelines. Interact with customers on design verifications and product reliability demonstrations during client witness testing activities, while strengthening partner and vendor relationships within Manufacturing. Advise and act as a resource to provide expertise and technical guidance to Wiremen or Field Service Technicians. Train personnel as a subject matter expert in all areas of shop testing and troubleshooting, while providing expertise to Field Service Technicians on the floor or on-site for optimal client responsiveness and feedback capabilities. Perform other duties as assigned. Qualifications Required knowledge/Experience 5+ years of experience testing equipment using IEEE or ANSI Acceptance Standards, required. Hands-on experience with electrical testing procedures and equipment. Working knowledge of medium-voltage (MV) and low-voltage (LV) switchgear, control panels, PCD, and crimp plate buildings Familiarity with UL 891, UL 1558, DLAH requirements, and related industry standards Understanding of electrical schematics, wiring diagrams, and test documentation Knowledge of safety protocols for working with energized electrical equipment Strong leadership and team development abilities Excellent problem-solving and root-cause analysis skills Clear, professional communication with internal teams and external clients Ability to manage multiple priorities and meet deadlines in a production environment Proficiency with standard manufacturing software and documentation systems Supervisory Requirements Directly supervises a team of Testers. Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies and company initiatives/goals. Education Highschool Diploma or GED required. Work Environment and Physical Demands This is a FLSA non-exempt position and is paid on an hourly basis, where project requirements and tight client deadlines may require workweeks over forty (40) hours (including weekends or holidays) This role is based on the production floor. This position requires standing for extended periods, working around machinery, and adherence to all safety and compliance standards. Mobility: Ability to move around the manufacturing plant, including walking, standing, and climbing stairs. Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls. Lifting: Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards. Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the plant safely and communicate effectively with team members. Additional Information A Note to our Recruitment Partners: We really appreciate the interest, but MCG currently manages hiring through our internal team. We love getting to know our candidates directly! Because of this, we dont accept unsolicited resumes from agencies at this time. If we ever need an extra hand, well be sure to reach out to the community. Thanks for understanding! MCG is an equal opportunity employer prohibiting discrimination based on race, color, creed, religion, sex, marital status, physical or mental disability, and any other protected classes stated by applicable federal and state laws. MCG is committed to providing equal employment opportunities to qualified individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). PI93eb5-
Job Purpose The Production Systems Manager leads the development, optimization, and long-term sustainment of advanced test processes for semiconductor devices, with a strong emphasis on high power laser diode technologies. This role drives technical strategy, mentors junior engineers, and ensures robust, scalable test solutions that support both high volume manufacturing and new product introduction. Key Responsibilities Own and lead test process development for semiconductor devices including laser diode chips, bars, arrays, and integrated assemblies. Serve as the primary technical expert for troubleshooting complex test and yield issues across production lines. Perform advanced data analysis to characterize device performance, identify systemic issues, and drive long term improvements. Lead validation and implementation of design changes, ensuring test readiness, documentation accuracy, and process stability. Partner with R&D, Product Development, and Operations to guide new product introduction (NPI) from prototype through full scale manufacturing. Architect and optimize automated test equipment (ATE), fixtures, and software to improve throughput, accuracy, and repeatability. Drive yield improvement and cost reduction initiatives, identifying failure modes and recommending design or process enhancements. Champion best practices in test methodology, statistical process control (SPC), and data driven decision making. Mentor and support junior engineers and technicians, providing technical guidance and training. Ensure compliance with quality, safety, and reliability standards across all test operations. Skills & Qualifications: Bachelor's or Master's degree in Electrical Engineering, Physics, Materials Science, or related field. Extensive experience in semiconductor device testing, optoelectronics, or laser diode characterization. Proven ability to diagnose complex test issues and implement engineering level solutions. Strong background with automated test systems, data acquisition, and statistical analysis tools. Deep understanding of semiconductor device physics and optical/electrical performance metrics. Excellent communication skills and demonstrated success working cross functionally. Preferred Skills Experience with high power laser diodes, photonics packaging, or reliability testing. Proficiency in test automation programming (Python, LabVIEW, MATLAB, C/C++). Hands on experience with DOE, SPC, FMEA, and other structured problem solving methodologies. Familiarity with high volume manufacturing environments and continuous improvement frameworks. NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Leonardo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Here are the hiring process steps and what you can expect from us: Step 1: Application Review: Upon submitting your application, it is made available to the recruitment team to review and ensure you meet the basic qualifications. Step 2: Interview: If you have been identified to move forward in the process, you may be invited to participate in a one-on-one or panel interview. The interview format can be a phone call, in-person, or virtual meeting. Step 3: Offer: If you reach this stage of the interview process, congratulations! You will be provided an offer to join the Leonardo Electronics US Inc. team. The offer will include details about your salary, benefits package and start date. PI3251aa44b5-
09/10/2026
Full time
Job Purpose The Production Systems Manager leads the development, optimization, and long-term sustainment of advanced test processes for semiconductor devices, with a strong emphasis on high power laser diode technologies. This role drives technical strategy, mentors junior engineers, and ensures robust, scalable test solutions that support both high volume manufacturing and new product introduction. Key Responsibilities Own and lead test process development for semiconductor devices including laser diode chips, bars, arrays, and integrated assemblies. Serve as the primary technical expert for troubleshooting complex test and yield issues across production lines. Perform advanced data analysis to characterize device performance, identify systemic issues, and drive long term improvements. Lead validation and implementation of design changes, ensuring test readiness, documentation accuracy, and process stability. Partner with R&D, Product Development, and Operations to guide new product introduction (NPI) from prototype through full scale manufacturing. Architect and optimize automated test equipment (ATE), fixtures, and software to improve throughput, accuracy, and repeatability. Drive yield improvement and cost reduction initiatives, identifying failure modes and recommending design or process enhancements. Champion best practices in test methodology, statistical process control (SPC), and data driven decision making. Mentor and support junior engineers and technicians, providing technical guidance and training. Ensure compliance with quality, safety, and reliability standards across all test operations. Skills & Qualifications: Bachelor's or Master's degree in Electrical Engineering, Physics, Materials Science, or related field. Extensive experience in semiconductor device testing, optoelectronics, or laser diode characterization. Proven ability to diagnose complex test issues and implement engineering level solutions. Strong background with automated test systems, data acquisition, and statistical analysis tools. Deep understanding of semiconductor device physics and optical/electrical performance metrics. Excellent communication skills and demonstrated success working cross functionally. Preferred Skills Experience with high power laser diodes, photonics packaging, or reliability testing. Proficiency in test automation programming (Python, LabVIEW, MATLAB, C/C++). Hands on experience with DOE, SPC, FMEA, and other structured problem solving methodologies. Familiarity with high volume manufacturing environments and continuous improvement frameworks. NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Leonardo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Here are the hiring process steps and what you can expect from us: Step 1: Application Review: Upon submitting your application, it is made available to the recruitment team to review and ensure you meet the basic qualifications. Step 2: Interview: If you have been identified to move forward in the process, you may be invited to participate in a one-on-one or panel interview. The interview format can be a phone call, in-person, or virtual meeting. Step 3: Offer: If you reach this stage of the interview process, congratulations! You will be provided an offer to join the Leonardo Electronics US Inc. team. The offer will include details about your salary, benefits package and start date. PI3251aa44b5-
Basic Qualifications Education/Training: Three years of technical support experience assisting customers, technicians, and internal teams with the operation, troubleshooting, maintenance, and repair of equipment. Customer-facing technical support professional with technical issues. Mechanical and electrical troubleshooting, schematics and technical manual understanding, equipment diagnostics, problem solving and critical thinking, computer/service-management software proficiency, knowledge of preventative maintenance and repair procedures. Experience : Equipment/Trucking/Automotive, Service Excellence (ASE) Certification, Manufacturer Training, or other training. General Responsibilities This position will support Curry Supply's continued expansion within the Service and Warranty department. This role is a key position responsible for providing excellent customer service through listening to problem descriptions, determining the service needed, and preparing repair orders. Estimate repair cost and seek customer permission to do the work. Essential Duties Troubleshoot and diagnose technical problems. Guide customers through repairs or solutions. Answer technical issues and service interactions. Document issues and service interactions. Escalate complex problems to engineering or specialized teams. Provide product knowledge and technical training. Coordinate with sales, engineering, and field service teams. Provide technical assistance to customers and field technicians. Explain equipment operation, maintenance and repair procedures. Review service manuals, schematics, and technical documentation. Identify parts needed for repairs and coordinate replacements. Escalate complex mechanical, electrical, hydraulic or software issues. Track service cases and document troubleshoot steps and resolutions. Work with engineering, manufacturing, warranty and sales teams. Train customers and technicians in proper equipment use and maintenance. Help identify recurring equipment failures and recommend corrective action. Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace. Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company's compliance with all regulatory requirements. Report pertinent information to the immediate supervisor as requested, or according to an established schedule; compile information as necessary or as directed and provide data to appropriate personnel. Respond to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy. Ancillary Duties Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Job Location Curry Fluid Power - Curryville Monday - Friday 7 AM to 4 PM Compensation details: 30-36 Hourly Wage PI3669c8c819a2-5006
09/10/2026
Full time
Basic Qualifications Education/Training: Three years of technical support experience assisting customers, technicians, and internal teams with the operation, troubleshooting, maintenance, and repair of equipment. Customer-facing technical support professional with technical issues. Mechanical and electrical troubleshooting, schematics and technical manual understanding, equipment diagnostics, problem solving and critical thinking, computer/service-management software proficiency, knowledge of preventative maintenance and repair procedures. Experience : Equipment/Trucking/Automotive, Service Excellence (ASE) Certification, Manufacturer Training, or other training. General Responsibilities This position will support Curry Supply's continued expansion within the Service and Warranty department. This role is a key position responsible for providing excellent customer service through listening to problem descriptions, determining the service needed, and preparing repair orders. Estimate repair cost and seek customer permission to do the work. Essential Duties Troubleshoot and diagnose technical problems. Guide customers through repairs or solutions. Answer technical issues and service interactions. Document issues and service interactions. Escalate complex problems to engineering or specialized teams. Provide product knowledge and technical training. Coordinate with sales, engineering, and field service teams. Provide technical assistance to customers and field technicians. Explain equipment operation, maintenance and repair procedures. Review service manuals, schematics, and technical documentation. Identify parts needed for repairs and coordinate replacements. Escalate complex mechanical, electrical, hydraulic or software issues. Track service cases and document troubleshoot steps and resolutions. Work with engineering, manufacturing, warranty and sales teams. Train customers and technicians in proper equipment use and maintenance. Help identify recurring equipment failures and recommend corrective action. Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace. Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company's compliance with all regulatory requirements. Report pertinent information to the immediate supervisor as requested, or according to an established schedule; compile information as necessary or as directed and provide data to appropriate personnel. Respond to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy. Ancillary Duties Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Job Location Curry Fluid Power - Curryville Monday - Friday 7 AM to 4 PM Compensation details: 30-36 Hourly Wage PI3669c8c819a2-5006
Job Description Job Description Overview: The Archetype Strategy is seeking a detail-oriented and skilled Data Center Technician to join our team. In this role, you will be responsible for the critical infrastructure setup within data centers, including installing data cabinets, supporting pathways such as basket trays, and running pre-connectorized fiber. You will play a key part in ensuring that our data centers operate efficiently, reliably, and securely. Key Responsibilities: Data Cabinet Installation : Install and align data cabinets and racks according to technical specifications and project requirements. Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable management solutions, ensuring optimal organization and efficiency. Fiber Optic Installation : Run, terminate, and secure pre-connectorized fiber cables, ensuring accuracy and reliability in data transmission. System Integration : Collaborate with engineering teams to ensure seamless integration of infrastructure with existing systems. Quality Assurance : Conduct testing and inspections to ensure installations meet industry standards and company guidelines. Documentation : Maintain detailed records of installations, configurations, and modifications within the data center. Safety Adherence : Comply with all safety protocols and regulations, maintaining a safe and secure working environment. Qualifications: Required Skills and Experience: Demonstrated experience in data center installation or a related technical field. Expertise in installing data cabinets , rack systems , and supporting infrastructure such as basket trays . Hands-on experience with pre-connectorized fiber cable installation and management. Familiarity with data center standards such as TIA/EIA-942 and BICSI guidelines. Strong ability to read and interpret technical diagrams, blueprints, and layouts. Excellent problem-solving skills and meticulous attention to detail. Preferred Skills: Relevant certifications such as BICSI Technician , RCDD , or Fiber Optic Technician . Experience working within operational data centers. Knowledge of structured cabling systems and industry best practices. Physical Requirements: Capability to lift and handle equipment weighing up to 50 pounds. Ability to work in confined spaces or at heights as required. Flexibility to work extended hours or shifts based on project demands. Why Join The Archetype Strategy? At The Archetype Strategy , we focus on delivering tailored solutions that optimize and transform operational excellence for our clients. Our team thrives on collaboration, innovation, and a commitment to excellence. Joining us means being part of a forward-thinking organization that values expertise and growth. Powered by JazzHR CiReU0DCLL
09/10/2026
Full time
Job Description Job Description Overview: The Archetype Strategy is seeking a detail-oriented and skilled Data Center Technician to join our team. In this role, you will be responsible for the critical infrastructure setup within data centers, including installing data cabinets, supporting pathways such as basket trays, and running pre-connectorized fiber. You will play a key part in ensuring that our data centers operate efficiently, reliably, and securely. Key Responsibilities: Data Cabinet Installation : Install and align data cabinets and racks according to technical specifications and project requirements. Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable management solutions, ensuring optimal organization and efficiency. Fiber Optic Installation : Run, terminate, and secure pre-connectorized fiber cables, ensuring accuracy and reliability in data transmission. System Integration : Collaborate with engineering teams to ensure seamless integration of infrastructure with existing systems. Quality Assurance : Conduct testing and inspections to ensure installations meet industry standards and company guidelines. Documentation : Maintain detailed records of installations, configurations, and modifications within the data center. Safety Adherence : Comply with all safety protocols and regulations, maintaining a safe and secure working environment. Qualifications: Required Skills and Experience: Demonstrated experience in data center installation or a related technical field. Expertise in installing data cabinets , rack systems , and supporting infrastructure such as basket trays . Hands-on experience with pre-connectorized fiber cable installation and management. Familiarity with data center standards such as TIA/EIA-942 and BICSI guidelines. Strong ability to read and interpret technical diagrams, blueprints, and layouts. Excellent problem-solving skills and meticulous attention to detail. Preferred Skills: Relevant certifications such as BICSI Technician , RCDD , or Fiber Optic Technician . Experience working within operational data centers. Knowledge of structured cabling systems and industry best practices. Physical Requirements: Capability to lift and handle equipment weighing up to 50 pounds. Ability to work in confined spaces or at heights as required. Flexibility to work extended hours or shifts based on project demands. Why Join The Archetype Strategy? At The Archetype Strategy , we focus on delivering tailored solutions that optimize and transform operational excellence for our clients. Our team thrives on collaboration, innovation, and a commitment to excellence. Joining us means being part of a forward-thinking organization that values expertise and growth. Powered by JazzHR CiReU0DCLL
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Job Description: Data Center Technician Position: Data Center Technician Company: The Archetype Strategy Overview: The Archetype Strategy is seeking a detail-oriented and skilled Data Center Technician to join our team. In this role, you will be responsible for the critical infrastructure setup within data centers, including installing data cabinets, supporting pathways such as basket trays, and running pre-connectorized fiber. You will play a key part in ensuring that our data centers operate efficiently, reliably, and securely. Key Responsibilities: Data Cabinet Installation : Install and align data cabinets and racks according to technical specifications and project requirements. Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable management solutions, ensuring optimal organization and efficiency. Fiber Optic Installation : Run, terminate, and secure pre-connectorized fiber cables, ensuring accuracy and reliability in data transmission. System Integration : Collaborate with engineering teams to ensure seamless integration of infrastructure with existing systems. Quality Assurance : Conduct testing and inspections to ensure installations meet industry standards and company guidelines. Documentation : Maintain detailed records of installations, configurations, and modifications within the data center. Safety Adherence : Comply with all safety protocols and regulations, maintaining a safe and secure working environment. Qualifications: Required Skills and Experience: Demonstrated experience in data center installation or a related technical field. Expertise in installing data cabinets , rack systems , and supporting infrastructure such as basket trays . Hands-on experience with pre-connectorized fiber cable installation and management. Familiarity with data center standards such as TIA/EIA-942 and BICSI guidelines. Strong ability to read and interpret technical diagrams, blueprints, and layouts. Excellent problem-solving skills and meticulous attention to detail. Preferred Skills: Relevant certifications such as BICSI Technician , RCDD , or Fiber Optic Technician . Experience working within operational data centers. Knowledge of structured cabling systems and industry best practices. Physical Requirements: Capability to lift and handle equipment weighing up to 50 pounds. Ability to work in confined spaces or at heights as required. Flexibility to work extended hours or shifts based on project demands. Why Join The Archetype Strategy? At The Archetype Strategy , we focus on delivering tailored solutions that optimize and transform operational excellence for our clients. Our team thrives on collaboration, innovation, and a commitment to excellence. Joining us means being part of a forward-thinking organization that values expertise and growth. Powered by JazzHR 4RPslVbVjR
09/10/2026
Full time
Job Description Job Description Job Description: Data Center Technician Position: Data Center Technician Company: The Archetype Strategy Overview: The Archetype Strategy is seeking a detail-oriented and skilled Data Center Technician to join our team. In this role, you will be responsible for the critical infrastructure setup within data centers, including installing data cabinets, supporting pathways such as basket trays, and running pre-connectorized fiber. You will play a key part in ensuring that our data centers operate efficiently, reliably, and securely. Key Responsibilities: Data Cabinet Installation : Install and align data cabinets and racks according to technical specifications and project requirements. Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable management solutions, ensuring optimal organization and efficiency. Fiber Optic Installation : Run, terminate, and secure pre-connectorized fiber cables, ensuring accuracy and reliability in data transmission. System Integration : Collaborate with engineering teams to ensure seamless integration of infrastructure with existing systems. Quality Assurance : Conduct testing and inspections to ensure installations meet industry standards and company guidelines. Documentation : Maintain detailed records of installations, configurations, and modifications within the data center. Safety Adherence : Comply with all safety protocols and regulations, maintaining a safe and secure working environment. Qualifications: Required Skills and Experience: Demonstrated experience in data center installation or a related technical field. Expertise in installing data cabinets , rack systems , and supporting infrastructure such as basket trays . Hands-on experience with pre-connectorized fiber cable installation and management. Familiarity with data center standards such as TIA/EIA-942 and BICSI guidelines. Strong ability to read and interpret technical diagrams, blueprints, and layouts. Excellent problem-solving skills and meticulous attention to detail. Preferred Skills: Relevant certifications such as BICSI Technician , RCDD , or Fiber Optic Technician . Experience working within operational data centers. Knowledge of structured cabling systems and industry best practices. Physical Requirements: Capability to lift and handle equipment weighing up to 50 pounds. Ability to work in confined spaces or at heights as required. Flexibility to work extended hours or shifts based on project demands. Why Join The Archetype Strategy? At The Archetype Strategy , we focus on delivering tailored solutions that optimize and transform operational excellence for our clients. Our team thrives on collaboration, innovation, and a commitment to excellence. Joining us means being part of a forward-thinking organization that values expertise and growth. Powered by JazzHR 4RPslVbVjR
Job Description Job Description Data Center Technician - Hardware / Break-Fix Location: Memphis, TN Work Arrangement: Onsite Contract Length: 40 Weeks Employment Type: Contract - we do have full-time, perm employees on site, so this 40 week contract could potentially lead to joining our perm team, but that's not 100% certain. You MUST be a US citizen. Position Summary PGTEK is seeking hands-on Data Center Technicians to support a high-performance data center environment in Memphis, TN. This is a great opportunity for technicians who enjoy working with enterprise hardware, troubleshooting technical issues, and getting hands-on with servers and data center infrastructure. Technicians will primarily support Dell PowerEdge servers, performing hardware troubleshooting, break/fix repairs, component replacement, and preventative maintenance. The role will also involve replacing GPU cards and other components supporting AI infrastructure, along with opportunities to assist with basic server deployment, rack-and-stack, cabling, and related data center activities. While previous data center or server experience is preferred, early-career candidates and graduates of technical training programs are encouraged to apply. Training could be provided to candidates who demonstrate strong technical fundamentals, mechanical aptitude, a willingness to learn, and the right attitude. Key Responsibilities Perform hands-on troubleshooting, diagnostics, repair, and maintenance of Dell PowerEdge servers. Diagnose and replace failed server components, including: Motherboards DIMMs / memory CPUs Network interface cards Hard drives / storage components Power supplies GPU cards and related hardware Other server and infrastructure components as needed Support hardware break/fix activities in a large-scale data center environment. Assist with the installation, removal, replacement, and upgrade of NVIDIA GPU hardware and other components supporting AI infrastructure. Perform basic server installation and deployment activities as needed. Assist with rack-and-stack activities, including mounting equipment, connecting cables, and organizing data center hardware. Perform basic cabling and equipment connections. Follow established procedures for hardware replacement, troubleshooting, documentation, and escalation. Use ticketing and other tools to document work performed and maintain accurate records. Work safely and efficiently in a fast-paced data center environment. Collaborate with other technicians, engineers, and site personnel to resolve hardware issues. Maintain a clean, organized, and safe work environment. Perform other data center and hardware support duties as assigned. Requirements Hands-on experience troubleshooting, repairing, building, or maintaining computers, servers, electronics, or other technical hardware. Basic understanding of computer hardware and components. Ability to use hand tools and safely work with electronic and mechanical equipment. Strong troubleshooting and problem-solving skills. Ability to follow technical procedures and instructions. Comfortable working onsite in a large-scale data center environment. Ability to work independently as well as part of a team. Strong attention to detail and a commitment to quality and safety. Reliable attendance and a strong work ethic. Preferred Qualifications Previous data center or server hardware experience. Experience working with Dell PowerEdge servers. Experience with server break/fix or field service. Experience replacing server components such as motherboards, memory, CPUs, NICs, storage, or power supplies. Experience working with GPUs or other high-performance computing hardware. Experience with rack-and-stack, server installation, or data center deployments. Basic Linux command-line experience. Experience with structured cabling or network equipment. Technical school, IT training program, or relevant industry certification. Early-Career Candidates Encouraged to Apply This position is not limited to experienced data center technicians. Candidates coming out of technical schools, IT training programs, military technical programs, or other hands-on technology programs are encouraged to apply. If you have a strong foundation in computer hardware, enjoy taking things apart and figuring out how they work, and are eager to develop your data center skills, this could be a great opportunity. Training could be provided for candidates who demonstrate the right technical aptitude, attitude, and willingness to learn. Ideal Candidate The ideal candidate is a hands-on technician who enjoys troubleshooting hardware and solving problems. You don't necessarily need years of data center experience, but you should be comfortable working with computers and hardware and be willing to learn enterprise server technology. Successful candidates will be dependable, mechanically inclined, detail-oriented, and comfortable working in a fast-paced environment where equipment needs to be diagnosed, repaired, and returned to service efficiently. Work Environment 100% onsite in Memphis, TN. Work is performed in a large-scale data center environment. Position requires frequent standing, walking, bending, reaching, and working around server racks and other data center equipment. May require lifting and moving equipment within normal data center safety guidelines. Candidates must be comfortable working around enterprise servers, networking equipment, cabling, and AI/GPU infrastructure. Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans
09/10/2026
Full time
Job Description Job Description Data Center Technician - Hardware / Break-Fix Location: Memphis, TN Work Arrangement: Onsite Contract Length: 40 Weeks Employment Type: Contract - we do have full-time, perm employees on site, so this 40 week contract could potentially lead to joining our perm team, but that's not 100% certain. You MUST be a US citizen. Position Summary PGTEK is seeking hands-on Data Center Technicians to support a high-performance data center environment in Memphis, TN. This is a great opportunity for technicians who enjoy working with enterprise hardware, troubleshooting technical issues, and getting hands-on with servers and data center infrastructure. Technicians will primarily support Dell PowerEdge servers, performing hardware troubleshooting, break/fix repairs, component replacement, and preventative maintenance. The role will also involve replacing GPU cards and other components supporting AI infrastructure, along with opportunities to assist with basic server deployment, rack-and-stack, cabling, and related data center activities. While previous data center or server experience is preferred, early-career candidates and graduates of technical training programs are encouraged to apply. Training could be provided to candidates who demonstrate strong technical fundamentals, mechanical aptitude, a willingness to learn, and the right attitude. Key Responsibilities Perform hands-on troubleshooting, diagnostics, repair, and maintenance of Dell PowerEdge servers. Diagnose and replace failed server components, including: Motherboards DIMMs / memory CPUs Network interface cards Hard drives / storage components Power supplies GPU cards and related hardware Other server and infrastructure components as needed Support hardware break/fix activities in a large-scale data center environment. Assist with the installation, removal, replacement, and upgrade of NVIDIA GPU hardware and other components supporting AI infrastructure. Perform basic server installation and deployment activities as needed. Assist with rack-and-stack activities, including mounting equipment, connecting cables, and organizing data center hardware. Perform basic cabling and equipment connections. Follow established procedures for hardware replacement, troubleshooting, documentation, and escalation. Use ticketing and other tools to document work performed and maintain accurate records. Work safely and efficiently in a fast-paced data center environment. Collaborate with other technicians, engineers, and site personnel to resolve hardware issues. Maintain a clean, organized, and safe work environment. Perform other data center and hardware support duties as assigned. Requirements Hands-on experience troubleshooting, repairing, building, or maintaining computers, servers, electronics, or other technical hardware. Basic understanding of computer hardware and components. Ability to use hand tools and safely work with electronic and mechanical equipment. Strong troubleshooting and problem-solving skills. Ability to follow technical procedures and instructions. Comfortable working onsite in a large-scale data center environment. Ability to work independently as well as part of a team. Strong attention to detail and a commitment to quality and safety. Reliable attendance and a strong work ethic. Preferred Qualifications Previous data center or server hardware experience. Experience working with Dell PowerEdge servers. Experience with server break/fix or field service. Experience replacing server components such as motherboards, memory, CPUs, NICs, storage, or power supplies. Experience working with GPUs or other high-performance computing hardware. Experience with rack-and-stack, server installation, or data center deployments. Basic Linux command-line experience. Experience with structured cabling or network equipment. Technical school, IT training program, or relevant industry certification. Early-Career Candidates Encouraged to Apply This position is not limited to experienced data center technicians. Candidates coming out of technical schools, IT training programs, military technical programs, or other hands-on technology programs are encouraged to apply. If you have a strong foundation in computer hardware, enjoy taking things apart and figuring out how they work, and are eager to develop your data center skills, this could be a great opportunity. Training could be provided for candidates who demonstrate the right technical aptitude, attitude, and willingness to learn. Ideal Candidate The ideal candidate is a hands-on technician who enjoys troubleshooting hardware and solving problems. You don't necessarily need years of data center experience, but you should be comfortable working with computers and hardware and be willing to learn enterprise server technology. Successful candidates will be dependable, mechanically inclined, detail-oriented, and comfortable working in a fast-paced environment where equipment needs to be diagnosed, repaired, and returned to service efficiently. Work Environment 100% onsite in Memphis, TN. Work is performed in a large-scale data center environment. Position requires frequent standing, walking, bending, reaching, and working around server racks and other data center equipment. May require lifting and moving equipment within normal data center safety guidelines. Candidates must be comfortable working around enterprise servers, networking equipment, cabling, and AI/GPU infrastructure. Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans
Job Description Job Description Title: Data Center Technician Location: Sparks, NV Compensation: $35 - $40 an hour on W2. Without benefit Duration: 06 months contract About the Team The Datacenter Operations team at is dedicated to ensuring the seamless operation and management of our data center facilities. This team operates in multiple locations, including Reno and Durham, and is characterized by a culture of collaboration, innovation, and continuous learning. The mission of the team is to maintain operational excellence while integrating new technologies into our infrastructure, making it a vital part of overall strategy for growth and customer satisfaction. You will report to the Sr Manager of Support Readiness, who values proactive communication and fosters an environment where team members are encouraged to take ownership of their work. The role is fully on-site and requires you to work approximately 40-45 hours per week, from Monday to Friday, in a fixed schedule that allows for slight adjustments once established. This position may involve occasional travel, ranging from 0 to 25% depending on business needs, such as participation in important projects or internal meetings. However, it is expected that travel will generally trend closer to 0% in normal business operations. Your Role Monitor data center operations and check for emergent alerts through monitoring platforms. Perform rack and stack installations, ensuring proper power and asset management. Perform troubleshooting and in-depth repairs of hardware and hypervisor issues, following documented processes. Facilitate communication and collaboration with the datacenter capacity team and R&D personnel. Work within our Reno site through cabling, monitoring, and team building activities. Assist as part of a team of on-site contacts for our Networking, Automation, and Capacity team What You Will Bring 1+ years of experience in data center operations or related field. Proficient in asset management and infrastructure monitoring systems. Strong coordination skills for managing complex tasks autonomously. Ability to lift and move equipment (up to 100 lbs) with assistance. Experience following documented processes to provide hardware and logistic troubleshooting Familiarity with data center tools, office productivity software, and ticket management systems. Demonstrated ability to learn and grow through on the job training Integrity and strong communication skills for cross-functional collaboration. Company Description The mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We empower and enrich the lives of everyone we touch by "bridging the gap" between world class organizations and contingent workers. Our vision is building a brand based on integrity, reliability, quality and professionalism; and to be the first supplier that clients think of when the best talent is needed as well as the employer of choice for contingent workers. Our name is synonymous with the best service offerings in the industry. What We Stand For netPolarity is built on a set of everlasting concrete values. We pride ourselves on exceeding both our clients' and our contingent workers' expectations, without ever compromising our core beliefs. Here are the values and commitments that we proudly stand by. Integrity We deliver what we promise. There is nothing more important to us than our word. Our reputation speaks for itself. Ethics We commit to maintaining the highest ethical standard in a Company Description The mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We empower and enrich the lives of everyone we touch by "bridging the gap" between world class organizations and contingent workers. Our vision is building a brand based on integrity, reliability, quality and professionalism; and to be the first supplier that clients think of when the best talent is needed as well as the employer of choice for contingent workers. Our name is synonymous with the best service offerings in the industry. What We Stand For netPolarity is built on a set of everlasting concrete values. We pride ourselves on exceeding both our clients' and our contingent workers' expectations, without ever compromising our core beliefs. Here are the values and commitments that we proudly stand by. Integrity We deliver what we promise. There is nothing more important to us than our word. Our reputation speaks for itself. Ethics We commit to maintaining the highest ethical standard in a
09/10/2026
Full time
Job Description Job Description Title: Data Center Technician Location: Sparks, NV Compensation: $35 - $40 an hour on W2. Without benefit Duration: 06 months contract About the Team The Datacenter Operations team at is dedicated to ensuring the seamless operation and management of our data center facilities. This team operates in multiple locations, including Reno and Durham, and is characterized by a culture of collaboration, innovation, and continuous learning. The mission of the team is to maintain operational excellence while integrating new technologies into our infrastructure, making it a vital part of overall strategy for growth and customer satisfaction. You will report to the Sr Manager of Support Readiness, who values proactive communication and fosters an environment where team members are encouraged to take ownership of their work. The role is fully on-site and requires you to work approximately 40-45 hours per week, from Monday to Friday, in a fixed schedule that allows for slight adjustments once established. This position may involve occasional travel, ranging from 0 to 25% depending on business needs, such as participation in important projects or internal meetings. However, it is expected that travel will generally trend closer to 0% in normal business operations. Your Role Monitor data center operations and check for emergent alerts through monitoring platforms. Perform rack and stack installations, ensuring proper power and asset management. Perform troubleshooting and in-depth repairs of hardware and hypervisor issues, following documented processes. Facilitate communication and collaboration with the datacenter capacity team and R&D personnel. Work within our Reno site through cabling, monitoring, and team building activities. Assist as part of a team of on-site contacts for our Networking, Automation, and Capacity team What You Will Bring 1+ years of experience in data center operations or related field. Proficient in asset management and infrastructure monitoring systems. Strong coordination skills for managing complex tasks autonomously. Ability to lift and move equipment (up to 100 lbs) with assistance. Experience following documented processes to provide hardware and logistic troubleshooting Familiarity with data center tools, office productivity software, and ticket management systems. Demonstrated ability to learn and grow through on the job training Integrity and strong communication skills for cross-functional collaboration. Company Description The mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We empower and enrich the lives of everyone we touch by "bridging the gap" between world class organizations and contingent workers. Our vision is building a brand based on integrity, reliability, quality and professionalism; and to be the first supplier that clients think of when the best talent is needed as well as the employer of choice for contingent workers. Our name is synonymous with the best service offerings in the industry. What We Stand For netPolarity is built on a set of everlasting concrete values. We pride ourselves on exceeding both our clients' and our contingent workers' expectations, without ever compromising our core beliefs. Here are the values and commitments that we proudly stand by. Integrity We deliver what we promise. There is nothing more important to us than our word. Our reputation speaks for itself. Ethics We commit to maintaining the highest ethical standard in a Company Description The mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We empower and enrich the lives of everyone we touch by "bridging the gap" between world class organizations and contingent workers. Our vision is building a brand based on integrity, reliability, quality and professionalism; and to be the first supplier that clients think of when the best talent is needed as well as the employer of choice for contingent workers. Our name is synonymous with the best service offerings in the industry. What We Stand For netPolarity is built on a set of everlasting concrete values. We pride ourselves on exceeding both our clients' and our contingent workers' expectations, without ever compromising our core beliefs. Here are the values and commitments that we proudly stand by. Integrity We deliver what we promise. There is nothing more important to us than our word. Our reputation speaks for itself. Ethics We commit to maintaining the highest ethical standard in a
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Job title: Data Center Technician Job duration: 6+ months Contract with possibilities of extension Job type: 5 Days onsite per week Locations: Sparks, NV You will report to the Sr Manager of Support Readiness, who values proactive communication and fosters an environment where team members are encouraged to take ownership of their work. The role is fully on-site and requires you to work approximately 40-45 hours per week, from Monday to Friday, in a fixed schedule that allows for slight adjustments once established. This position may involve occasional travel, ranging from 0 to 25% depending on business needs, such as participation in important projects or internal meetings. However, it is expected that travel will generally trend closer to 0% in normal business operations. Your Role Monitor data center operations and check for emergent alerts through monitoring platforms. Perform rack and stack installations, ensuring proper power and asset management. Perform troubleshooting and in-depth repairs of hardware and hypervisor issues, following documented processes. Facilitate communication and collaboration with the datacenter capacity team and R&D personnel. Work within our Reno site through cabling, monitoring, and team building activities. Assist as part of a team of on-site contacts for our Networking, Automation, and Capacity team What You Will Bring 1+ years of experience in data center operations or related field. Proficient in asset management and infrastructure monitoring systems. Strong coordination skills for managing complex tasks autonomously. Ability to lift and move equipment (up to 100 lbs) with assistance. Experience following documented processes to provide hardware and logistic troubleshooting Familiarity with data center tools, office productivity software, and ticket management systems. Demonstrated ability to learn and grow through on the job training Integrity and strong communication skills for cross-functional collaboration.
09/10/2026
Full time
Job Description Job Description Job title: Data Center Technician Job duration: 6+ months Contract with possibilities of extension Job type: 5 Days onsite per week Locations: Sparks, NV You will report to the Sr Manager of Support Readiness, who values proactive communication and fosters an environment where team members are encouraged to take ownership of their work. The role is fully on-site and requires you to work approximately 40-45 hours per week, from Monday to Friday, in a fixed schedule that allows for slight adjustments once established. This position may involve occasional travel, ranging from 0 to 25% depending on business needs, such as participation in important projects or internal meetings. However, it is expected that travel will generally trend closer to 0% in normal business operations. Your Role Monitor data center operations and check for emergent alerts through monitoring platforms. Perform rack and stack installations, ensuring proper power and asset management. Perform troubleshooting and in-depth repairs of hardware and hypervisor issues, following documented processes. Facilitate communication and collaboration with the datacenter capacity team and R&D personnel. Work within our Reno site through cabling, monitoring, and team building activities. Assist as part of a team of on-site contacts for our Networking, Automation, and Capacity team What You Will Bring 1+ years of experience in data center operations or related field. Proficient in asset management and infrastructure monitoring systems. Strong coordination skills for managing complex tasks autonomously. Ability to lift and move equipment (up to 100 lbs) with assistance. Experience following documented processes to provide hardware and logistic troubleshooting Familiarity with data center tools, office productivity software, and ticket management systems. Demonstrated ability to learn and grow through on the job training Integrity and strong communication skills for cross-functional collaboration.
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
09/10/2026
Full time
Job Description Job Description Pay $21.50 - $25.50 per hour Position Summary $21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire AUDIO VIDEO Technicians are integral members of the organization's community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. AUDIO VIDEO Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization's code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness. The AUDIO VIDEO Technician I role is a front line, customer facing position. This role is primarily responsible for event TECHNOLOGY DELIVERY INCLUDING: ENTITLEMENT ADMINISTRATION, EVENT SERVICE AND SUPPORT, EVENT equipment, EVENT maintenance, EVENT AND ORGANIZATION audio, and EVENT AND ORGANIZATION VIDEO equipment INCLUDING deployment, SERVICE, and delivery, computer and peripheral EQUIPMENT deployment as required by events or TECHNOLOGY departmental HELPDESK requests, as well as events problem resolution. Reports to Technology MANAGER OF AUDIO VIDEO ENGINEERING Department Technology Essential Duties & Responsibilities Entitlement services - ADMINISTERS PASSWORD RESETS AS NEEDED. Procurement -Gather information from end user opportunities and evaluate their job requirements OR THE REQUIREMENTS OF AN EVENT OR FUTURE EVENTS to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving. Equipment deployment - Deploy telephone, computing, and peripherals by ASSISTING TEAMMATES DEPLOY system images IN SUPPORT OF EVENTS, ORGANIZATION PROJECTS, AND IN COLLABORATION WITH BRIDGING ON-CALL SUPPORT. CONFIGURE REPLACEMENT TELEPHONES FOR THE ORGANIZATION AS NEEDED. ASSIST WITH CABLE PATCH MANAGEMENT IN DATA ROOMS UNDER SUPERVISION. Patch management - Assist with patch management OF AUDIO VIDEO SYSTEMS by COLLABORATING WITH TEAMMATES creating, testing, and deploying security and software version updates to company AUDIO VIDEO assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process. Ticket handling AND HELPDESK- Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions WITH AN EMPHASIS ON EVENT / BEO REQUESTS FOR SERVICE AND SUPPORT. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand - off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to TECHNOLOGY DEPARTMENT PROCEDURES. On call duties - Participate in the after-hours on-call PROCESS BY BRIDGING THE GAP WHEN ENGINEERING TEAM MEMBERS ARE NO LONGER ONSITE AND AUDIO VIDEO TEAM MEMBERS ARE ONSITE to TRANSFER INBOUND HELPDESK CALLS RECEIVED TO ON-CALL SUPPORT TEAM MEMBER, REPORT system alarms, respond to critical end user technical needs IN COLLABORATION WITH ENGINEERING TEAM MEMBER ON-CALL AND WORK WITH ENGINEERING TEAMMATE TO remediate business impacting events. Monitoring - Actively monitor company AUDIO VIDEO technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. THIS TASK WILL BE IN COLLABORATION WITH ENGINEERING TEAMMATES. Compliance auditing - Assist with regular and ongoing compliance audit review related to AUDIO VIDEO TECHNICIAN JOB REQUIREMENTS INCLUDING BUT NOT LIMITED TO entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status. Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with ENGINEERING TEAMMATES to maintain the necessary supplies, maintenance kits, and problem resolution Move Add Change - Apply change management when delivering AUDIO VIDEO application and database specific modifications requested by end users AND EVENTS. COLLABORATE WITH ENGINEERING TEAMMATES TO coordinate modifications to physical work space and/or technology equipment. Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken. Vendors - COORDINATE problem resolution activities with 3rd party vendors including ticket creation and remote access. Escort problem resolution activities with 3rd party vendors including ticket creation and remote access. Team Mentoring - Receive guidance and constructive feedback from other team members. Automation - Design, test, and create AUDIO VIDEO software CONFIGURATIONS related to or running on top of machine operating systems as it pertains to software ENHANCEMENTS, repairs, and vendor-supplied patches including documenting the end result / solution. EVENT SERVICES - Connect, test, deliver, set, strike, and operate systems, or individual components related to guest or corporate events EXCEEDING EXPECTED QUALITY. DELIVER NEAT, LOGICAL, CABLE ROUTING SOLUTIONS FOR EVENTS. BE APPROACHABLE AND TRANSPARENT WHEN COLLABORATING WITH EVENT SERVICES TEAMMATES, EVENT POINTS OF CONTACT, AND GUESTS. LIVE PERFORMANCE MANAGEMENT - Operates and maintains live performance equipment. Supervise, communicate, execute band processes, advance shows, and deliver payments. Connect and test (sound check) band TO develop AND DELIVER a high quality, musically balanced, tonally relevant mixture of band instruments and vocals, by genre, at sound levels to the limits communicated by ECR Management. Educational and Experience Requirements An Associate's degree (A.A.), 2-4 years College or Technical Training at an accredited institution in the field of live sound reinforcement, and/or 1 year of directly related work experience is required. Additional requirements include: Good working knowledge of Audio, Video, and Lighting systems hardware types and functionality. Good working knowledge of computer hardware, software, and peripheral equipment. Basic signal flow and troubleshooting knowledge of Audio, Video, and Lighting systems; familiar with multiple symptom scenarios. Good working knowledge of Audio, Video, and Lighting systems connectivity and cable types in a multi input, and output, system environment. Good working knowledge of lighting controls and lighting fixtures in a show or performance environment. Experience executing instructions from hospitality event planners. Basic technical knowledge of live or recorded audio mixing. Basic technical knowledge of digital mixers and interfaces. Basic technical knowledge of loudspeakers. Basic technical knowledge of Video switching and signal management. Basic knowledge and ability to use Microsoft Office Products, especially excel, word and outlook. Experience in the gaming industry a plus. Other Special Requirements Strong sense of urgency and driven to achieve results. Highly self-motivated with keen attention to detail and quality. Effective written and oral communication skills; good interpersonal skills. Actively listens, and communicates effectively in order to serve all event customer's needs, exceeding expectations. Shares knowledge gained daily with teammates including new knowledge. Adhere to solutions that achieve best business practice/performance of all audio, video, lighting solutions. Ability to conduct independent research into issues and solutions. Proven strong diagnostic and problem-solving abilities. Ability to effectively prioritize operational tasks. Past involvement in a team-oriented, collaborative environment. Ability to manage multiple operational tasks simultaneously. Strong customer service skills. Attends all ECR mandatory meetings and training. Attends, and actively participates in, Technology meetings and trainings and Group Sales BEO meetings. Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission. Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting. Work Conditions & Physical Requirements While performing the duties of this job, the team member is regularly required to sit for extended periods of time. Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components. The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds. This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate. Valid driver's license is required to facilitate onsite support at various locations. Travel may be required for some training . click apply for full job details
Job Description Job Description Company Description NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive. Career Development: - We value employees that have a desire to learn and provide reimbursement funds for continuing education. We're also committed to in-house training and ongoing development. Company Benefits: - At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts. Wellness: - We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location. Job Description NineStar Connect is seeking a highly motivated and experienced Technical Support Center Supervisor to ead our team of Support Technicians and help deliver exceptional service to our members and customers. This role is ideal for someone who enjoys balancing people leadership, technical support, and operational excellence -all while modeling the values that define who we are. If you're someone who leads by example, thrives in a fast-paced environment, and is passionate about coaching others and improving the customer experience, we'd love to meet you. What You'll Do As a Support Center Supervisor, you will play a key role in ensuring smooth daily operations while supporting and developing your team. Leadership & Team Development Lead by example in work ethic, professionalism, and attitude Conduct regular 1:1 coaching sessions and provide ongoing feedback Support employee development, goal setting, and performance improvement Complete mid-year and annual performance reviews Operations & Support Center Oversight Oversee daily Support Center operations, including call, chat, and service order workflows Monitor workload distribution and adjust based on operational needs Review reports and call metrics to ensure quality and efficiency Participate in an on-call rotation and support escalations as needed Customer Experience & Quality Assurance Handle escalated customer concerns with professionalism and care Monitor calls and interactions for quality assurance Ensure consistent, high-quality service across all channels Collaboration & Communication Partner with internal teams and call partners on performance, issues, and needs Support onboarding of new employees and managed call center customers Maintain and improve department documentation and processes The regular schedule for this position is Monday - Friday 2:00 p.m. - 11:00 p.m. and includes on-call rotation and weekend coverage as needed. Qualifications Knowledge & Technical Skills Telecommunications, helpdesk, or technical support experience preferred Understanding of networking concepts (TCP/IP), internet troubleshooting, and hardware support Familiarity with Microsoft products, ticketing systems, and service orders Leadership & Professional Skills Strong communication and collaboration skills Ability to coach, train, and develop others Effective problem-solving and decision-making abilities Strong organizational skills with the ability to manage multiple priorities What Sets You Apart You lead with integrity and accountability You embrace differences and work well across teams You focus on quality results while balancing competing priorities You help make each day meaningful for your team and customers You are committed to community and the people we serve Education & Experience Associate's degree in Business Management or related field (or equivalent experience) Minimum of 5 years of management experience Network+ certification, or the ability to acquire it within 6 months, required. Prior experience in telecommunications, helpdesk, or technical support preferred Work Environment & Expectations 24/7 support environment with on-call rotation responsibilities Primarily onsite role with remote flexibility available with manager approval Ability to manage challenging customer interactions and fast-paced workflows Additional Information NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
09/10/2026
Full time
Job Description Job Description Company Description NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive. Career Development: - We value employees that have a desire to learn and provide reimbursement funds for continuing education. We're also committed to in-house training and ongoing development. Company Benefits: - At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts. Wellness: - We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location. Job Description NineStar Connect is seeking a highly motivated and experienced Technical Support Center Supervisor to ead our team of Support Technicians and help deliver exceptional service to our members and customers. This role is ideal for someone who enjoys balancing people leadership, technical support, and operational excellence -all while modeling the values that define who we are. If you're someone who leads by example, thrives in a fast-paced environment, and is passionate about coaching others and improving the customer experience, we'd love to meet you. What You'll Do As a Support Center Supervisor, you will play a key role in ensuring smooth daily operations while supporting and developing your team. Leadership & Team Development Lead by example in work ethic, professionalism, and attitude Conduct regular 1:1 coaching sessions and provide ongoing feedback Support employee development, goal setting, and performance improvement Complete mid-year and annual performance reviews Operations & Support Center Oversight Oversee daily Support Center operations, including call, chat, and service order workflows Monitor workload distribution and adjust based on operational needs Review reports and call metrics to ensure quality and efficiency Participate in an on-call rotation and support escalations as needed Customer Experience & Quality Assurance Handle escalated customer concerns with professionalism and care Monitor calls and interactions for quality assurance Ensure consistent, high-quality service across all channels Collaboration & Communication Partner with internal teams and call partners on performance, issues, and needs Support onboarding of new employees and managed call center customers Maintain and improve department documentation and processes The regular schedule for this position is Monday - Friday 2:00 p.m. - 11:00 p.m. and includes on-call rotation and weekend coverage as needed. Qualifications Knowledge & Technical Skills Telecommunications, helpdesk, or technical support experience preferred Understanding of networking concepts (TCP/IP), internet troubleshooting, and hardware support Familiarity with Microsoft products, ticketing systems, and service orders Leadership & Professional Skills Strong communication and collaboration skills Ability to coach, train, and develop others Effective problem-solving and decision-making abilities Strong organizational skills with the ability to manage multiple priorities What Sets You Apart You lead with integrity and accountability You embrace differences and work well across teams You focus on quality results while balancing competing priorities You help make each day meaningful for your team and customers You are committed to community and the people we serve Education & Experience Associate's degree in Business Management or related field (or equivalent experience) Minimum of 5 years of management experience Network+ certification, or the ability to acquire it within 6 months, required. Prior experience in telecommunications, helpdesk, or technical support preferred Work Environment & Expectations 24/7 support environment with on-call rotation responsibilities Primarily onsite role with remote flexibility available with manager approval Ability to manage challenging customer interactions and fast-paced workflows Additional Information NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
Job Description Job Description Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide. We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life. If you're ready to contribute to something bigger than yourself and help transform the future of healthcare , you'll find your purpose here. Job Description Primary Function of Position The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Under general supervision, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, repair, and testing on complex digital and analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems. Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required. Essential Job Duties Analyzes wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings to conduct repair and testing of FRUs Performs repair of complex electro-mechanical assemblies per applicable work Instructions Performs testing of complex electro-mechanical assemblies per applicable work Instructions Aids with failure analysis and Final Test of assemblies and properly documents findings. Participates in investigational teams for FRU's to provide input if required. Communicates status of repairs with leads/supervisors and other departments as necessary. Provides detailed symptom descriptions for failures uncovered during repair, functional test and calibration to assist in component-level troubleshooting. Conducts quality inspection of own or other's work to ensure workmanship standards are met. Adheres to GDP guidelines when completing all documentation Initiates material requests. Reports quality issues and provides details necessary to create quality notification (VR, PL) records transactions in SAP as needed to preserve traceability. Follows all corporate, safety, SOP, DOP procedures and regulations. Maintains a clean and orderly workstation. Communicates process flow recommendations to Leads/Supervisor/Manager or designee. Maintains an excellent attendance record. Qualifications Required Skills and Experience Education and/or Experience: Minimum High school diploma and AA or equivalent Minimum of AA or college degree preferred; 1-2 years related experience or training; or equivalent combination of education and experience. Language Skills: Ability to read, write and understand English. Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to other employees, supervisors, or engineers Mathematical Skills: Ability to do basic math. Reasoning Ability: Ability to apply logical understanding to carry out instructions. Ability to deal with situations with several variables. Ability to report actual or potential quality issues. Ability to suggest and implement process improvements. Computer skills: Proficient in use of personal computers as part of daily work, including knowledge of the Microsoft Office suite and SAP ERP System, ACCS (Agile) system (our quality system) to retrieve and submit on-line documentation. Ability to communicate effectively with technical and non-technical internal customers. Acute attention to detail; excellent organizational skills. High level of professional integrity and ethics Ability to work varying shifts. Must have ability to complete training courses. Ability to work in a team environment. Working Conditions Ability to lift up to 50lbs. Able to use office and test equipment in a typical office/light manufacturing environment. Repetitive motion. Substantial continual motion. Excellent hand-eye coordination. Vision abilities required include close, distance, color, depth and ability to adjust focus Typical production & repairs environment. General knowledge of clean and organized work areas and practices. High urgency and stress associated with customer deadlines. Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone. Willing and able to work extended hours when necessary. Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b , some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate's experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate's qualifications, consistent with applicable law. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.
09/10/2026
Full time
Job Description Job Description Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide. We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life. If you're ready to contribute to something bigger than yourself and help transform the future of healthcare , you'll find your purpose here. Job Description Primary Function of Position The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Under general supervision, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, repair, and testing on complex digital and analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems. Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required. Essential Job Duties Analyzes wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings to conduct repair and testing of FRUs Performs repair of complex electro-mechanical assemblies per applicable work Instructions Performs testing of complex electro-mechanical assemblies per applicable work Instructions Aids with failure analysis and Final Test of assemblies and properly documents findings. Participates in investigational teams for FRU's to provide input if required. Communicates status of repairs with leads/supervisors and other departments as necessary. Provides detailed symptom descriptions for failures uncovered during repair, functional test and calibration to assist in component-level troubleshooting. Conducts quality inspection of own or other's work to ensure workmanship standards are met. Adheres to GDP guidelines when completing all documentation Initiates material requests. Reports quality issues and provides details necessary to create quality notification (VR, PL) records transactions in SAP as needed to preserve traceability. Follows all corporate, safety, SOP, DOP procedures and regulations. Maintains a clean and orderly workstation. Communicates process flow recommendations to Leads/Supervisor/Manager or designee. Maintains an excellent attendance record. Qualifications Required Skills and Experience Education and/or Experience: Minimum High school diploma and AA or equivalent Minimum of AA or college degree preferred; 1-2 years related experience or training; or equivalent combination of education and experience. Language Skills: Ability to read, write and understand English. Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to other employees, supervisors, or engineers Mathematical Skills: Ability to do basic math. Reasoning Ability: Ability to apply logical understanding to carry out instructions. Ability to deal with situations with several variables. Ability to report actual or potential quality issues. Ability to suggest and implement process improvements. Computer skills: Proficient in use of personal computers as part of daily work, including knowledge of the Microsoft Office suite and SAP ERP System, ACCS (Agile) system (our quality system) to retrieve and submit on-line documentation. Ability to communicate effectively with technical and non-technical internal customers. Acute attention to detail; excellent organizational skills. High level of professional integrity and ethics Ability to work varying shifts. Must have ability to complete training courses. Ability to work in a team environment. Working Conditions Ability to lift up to 50lbs. Able to use office and test equipment in a typical office/light manufacturing environment. Repetitive motion. Substantial continual motion. Excellent hand-eye coordination. Vision abilities required include close, distance, color, depth and ability to adjust focus Typical production & repairs environment. General knowledge of clean and organized work areas and practices. High urgency and stress associated with customer deadlines. Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone. Willing and able to work extended hours when necessary. Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b , some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate's experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate's qualifications, consistent with applicable law. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.
Job Description Job Description Job Description: Data Center Technician Position: Data Center Technician Company: The Archetype Strategy Overview: The Archetype Strategy is seeking a detail-oriented and skilled Data Center Technician to join our team. In this role, you will be responsible for the critical infrastructure setup within data centers, including installing data cabinets, supporting pathways such as basket trays, and running pre-connectorized fiber. You will play a key part in ensuring that our data centers operate efficiently, reliably, and securely. Key Responsibilities: Data Cabinet Installation : Install and align data cabinets and racks according to technical specifications and project requirements. Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable management solutions, ensuring optimal organization and efficiency. Fiber Optic Installation : Run, terminate, and secure pre-connectorized fiber cables, ensuring accuracy and reliability in data transmission. System Integration : Collaborate with engineering teams to ensure seamless integration of infrastructure with existing systems. Quality Assurance : Conduct testing and inspections to ensure installations meet industry standards and company guidelines. Documentation : Maintain detailed records of installations, configurations, and modifications within the data center. Safety Adherence : Comply with all safety protocols and regulations, maintaining a safe and secure working environment. Qualifications: Required Skills and Experience: Demonstrated experience in data center installation or a related technical field. Expertise in installing data cabinets , rack systems , and supporting infrastructure such as basket trays . Hands-on experience with pre-connectorized fiber cable installation and management. Familiarity with data center standards such as TIA/EIA-942 and BICSI guidelines. Strong ability to read and interpret technical diagrams, blueprints, and layouts. Excellent problem-solving skills and meticulous attention to detail. Preferred Skills: Relevant certifications such as BICSI Technician , RCDD , or Fiber Optic Technician . Experience working within operational data centers. Knowledge of structured cabling systems and industry best practices. Physical Requirements: Capability to lift and handle equipment weighing up to 50 pounds. Ability to work in confined spaces or at heights as required. Flexibility to work extended hours or shifts based on project demands. Why Join The Archetype Strategy? At The Archetype Strategy , we focus on delivering tailored solutions that optimize and transform operational excellence for our clients. Our team thrives on collaboration, innovation, and a commitment to excellence. Joining us means being part of a forward-thinking organization that values expertise and growth. Powered by JazzHR 8luDLO63Lw
09/10/2026
Full time
Job Description Job Description Job Description: Data Center Technician Position: Data Center Technician Company: The Archetype Strategy Overview: The Archetype Strategy is seeking a detail-oriented and skilled Data Center Technician to join our team. In this role, you will be responsible for the critical infrastructure setup within data centers, including installing data cabinets, supporting pathways such as basket trays, and running pre-connectorized fiber. You will play a key part in ensuring that our data centers operate efficiently, reliably, and securely. Key Responsibilities: Data Cabinet Installation : Install and align data cabinets and racks according to technical specifications and project requirements. Pathway Support Setup : Design and install pathway support systems, such as basket trays and cable management solutions, ensuring optimal organization and efficiency. Fiber Optic Installation : Run, terminate, and secure pre-connectorized fiber cables, ensuring accuracy and reliability in data transmission. System Integration : Collaborate with engineering teams to ensure seamless integration of infrastructure with existing systems. Quality Assurance : Conduct testing and inspections to ensure installations meet industry standards and company guidelines. Documentation : Maintain detailed records of installations, configurations, and modifications within the data center. Safety Adherence : Comply with all safety protocols and regulations, maintaining a safe and secure working environment. Qualifications: Required Skills and Experience: Demonstrated experience in data center installation or a related technical field. Expertise in installing data cabinets , rack systems , and supporting infrastructure such as basket trays . Hands-on experience with pre-connectorized fiber cable installation and management. Familiarity with data center standards such as TIA/EIA-942 and BICSI guidelines. Strong ability to read and interpret technical diagrams, blueprints, and layouts. Excellent problem-solving skills and meticulous attention to detail. Preferred Skills: Relevant certifications such as BICSI Technician , RCDD , or Fiber Optic Technician . Experience working within operational data centers. Knowledge of structured cabling systems and industry best practices. Physical Requirements: Capability to lift and handle equipment weighing up to 50 pounds. Ability to work in confined spaces or at heights as required. Flexibility to work extended hours or shifts based on project demands. Why Join The Archetype Strategy? At The Archetype Strategy , we focus on delivering tailored solutions that optimize and transform operational excellence for our clients. Our team thrives on collaboration, innovation, and a commitment to excellence. Joining us means being part of a forward-thinking organization that values expertise and growth. Powered by JazzHR 8luDLO63Lw
Job Description Job Description Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The MSP Technical Lead (L3) is our highest individual-contributor technical role and one of the most important seats in the company. You will operate across our three core technical functions-Help Desk, Projects, and Centralized Services-but will typically be hired into one or two concentrated areas. In this role, you'll be the person we trust with our hardest problems, most complex client environments, and most critical escalations. You're the person who holds the line when things get hard and makes things better when they're not. This isn't just a "senior tech" role. You're expected to identify patterns across clients, build and improve processes, reduce key-person risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch. Successful and consistent performance at this level will position you for future leadership and specialization opportunities, including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows. What You'll Do Technical Execution Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions. Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations. Configure, maintain, and support virtualization platforms including Hyper-V-VM builds, migrations, and ongoing maintenance. Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies. Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti. Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks. Leverage AI tools actively and fluently to force-multiply your output-whether that's accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have. Anticipate technical risks before they become client problems-evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions. Process, Documentation & Knowledge Create and improve processes-not just follow them. At L3, you're expected to lead documentation standards and build repeatable systems that reduce key-man risk. Actively train and teach teammates. You're responsible for helping others grow, not just solving problems yourself. Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team. Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head. Communication & Client Experience Communicate clearly and proactively with clients and internal staff-especially in high-pressure situations where confidence and clarity matter most. Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress. Communicate trends, risks, and service improvements upward to leadership with context and clarity. Understand your clients' businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact. Represent Hansen Gress professionally in every client interaction-this role carries real weight in how clients experience us. Ownership & Accountability Own your outcomes-not just your tasks. You're accountable for the quality, completeness, and follow-through on everything you touch. Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most. Proactively identify what's not working-across your own work, team processes, and client environments-and do something about it. Mentor junior technicians and invest in their development as a direct expression of your own leadership potential. Who You Are You have substantial IT support experience-typically 5-10+ years-with meaningful time in an MSP or IT services environment. We care more about the depth of what you've built and solved than the number of years on your resume. You've earned the L3 designation through demonstrated capability-not just tenure. You operate at this level consistently, not occasionally. You identify patterns across tickets and client environments and use them to prevent problems, not just react to them. You're a strong communicator in both directions-clear with clients, and clear with leadership. You don't let things fall through the cracks silently. You take documentation seriously. You understand that knowledge trapped in one person's head is a liability, and you build systems that outlast any individual. You mentor others naturally. Sharing what you know isn't a burden-it's part of how you define doing a good job. You're organized, detail-oriented, and process-driven-but you can also move fast when the situation calls for it. You're adaptable. In an MSP environment, no two days are the same, and you're energized rather than frustrated by that reality. You are a recognized subject matter expert across the full Hansen Gress technology stack-not a generalist who knows a little about everything, but someone the team and our clients can point to and say "ask them." You hold deep, current, hands-on expertise across the platforms and disciplines we deliver. You are technically reliable-the kind of person who doesn't speculate out loud, doesn't guess under pressure, and doesn't put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Deep, hands-on expertise in Microsoft 365/O365 administration-including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting. Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance. Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall. Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation. Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies. Basic to intermediate scripting and automation experience using PowerShell and CMD. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. This is NOT a fully remote position What's In It For You Full-time role Salary: $100,000-$125,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Work in Juneau or Anchorage with relocation assistance Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields. Powered by JazzHR LSnhKQUZ4A
09/10/2026
Full time
Job Description Job Description Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The MSP Technical Lead (L3) is our highest individual-contributor technical role and one of the most important seats in the company. You will operate across our three core technical functions-Help Desk, Projects, and Centralized Services-but will typically be hired into one or two concentrated areas. In this role, you'll be the person we trust with our hardest problems, most complex client environments, and most critical escalations. You're the person who holds the line when things get hard and makes things better when they're not. This isn't just a "senior tech" role. You're expected to identify patterns across clients, build and improve processes, reduce key-person risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch. Successful and consistent performance at this level will position you for future leadership and specialization opportunities, including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows. What You'll Do Technical Execution Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions. Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations. Configure, maintain, and support virtualization platforms including Hyper-V-VM builds, migrations, and ongoing maintenance. Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies. Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti. Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks. Leverage AI tools actively and fluently to force-multiply your output-whether that's accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have. Anticipate technical risks before they become client problems-evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions. Process, Documentation & Knowledge Create and improve processes-not just follow them. At L3, you're expected to lead documentation standards and build repeatable systems that reduce key-man risk. Actively train and teach teammates. You're responsible for helping others grow, not just solving problems yourself. Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team. Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head. Communication & Client Experience Communicate clearly and proactively with clients and internal staff-especially in high-pressure situations where confidence and clarity matter most. Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress. Communicate trends, risks, and service improvements upward to leadership with context and clarity. Understand your clients' businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact. Represent Hansen Gress professionally in every client interaction-this role carries real weight in how clients experience us. Ownership & Accountability Own your outcomes-not just your tasks. You're accountable for the quality, completeness, and follow-through on everything you touch. Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most. Proactively identify what's not working-across your own work, team processes, and client environments-and do something about it. Mentor junior technicians and invest in their development as a direct expression of your own leadership potential. Who You Are You have substantial IT support experience-typically 5-10+ years-with meaningful time in an MSP or IT services environment. We care more about the depth of what you've built and solved than the number of years on your resume. You've earned the L3 designation through demonstrated capability-not just tenure. You operate at this level consistently, not occasionally. You identify patterns across tickets and client environments and use them to prevent problems, not just react to them. You're a strong communicator in both directions-clear with clients, and clear with leadership. You don't let things fall through the cracks silently. You take documentation seriously. You understand that knowledge trapped in one person's head is a liability, and you build systems that outlast any individual. You mentor others naturally. Sharing what you know isn't a burden-it's part of how you define doing a good job. You're organized, detail-oriented, and process-driven-but you can also move fast when the situation calls for it. You're adaptable. In an MSP environment, no two days are the same, and you're energized rather than frustrated by that reality. You are a recognized subject matter expert across the full Hansen Gress technology stack-not a generalist who knows a little about everything, but someone the team and our clients can point to and say "ask them." You hold deep, current, hands-on expertise across the platforms and disciplines we deliver. You are technically reliable-the kind of person who doesn't speculate out loud, doesn't guess under pressure, and doesn't put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Deep, hands-on expertise in Microsoft 365/O365 administration-including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting. Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance. Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall. Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation. Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies. Basic to intermediate scripting and automation experience using PowerShell and CMD. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. This is NOT a fully remote position What's In It For You Full-time role Salary: $100,000-$125,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Work in Juneau or Anchorage with relocation assistance Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields. Powered by JazzHR LSnhKQUZ4A
Description: Babbitting Service Inc has an opportunity for a 'hands-on and onsite' candidate with 2+ years' experience to fill an IT Support Technician position at our corporate location. The onsite, in-house IT Support Technician will provide first-line technical assistance to end-users, ensuring timely resolution of hardware, software, and network-related issues. This role is responsible for troubleshooting, diagnosing, and escalating problems, when necessary, while delivering excellent customer service. Daily interaction includes responding to user inquiries through the ticketing system in a professional and timely manner. this role also involves diagnosing and resolving basic hardware, software, and connectivity issues, assisting with password resets, account setups, and access permissions, and providing users with guidance on best practices and basic troubleshooting steps. Work schedule is Monday - Friday; 7:30 am - 4pm with occasional evening or weekend availability for urgent and critical issues. Position may require travel to other Plant locations. Requirements: Preferred candidates will have: A minimum of an associate's degree in IT, Computer Science, or related field or equivalent related experience. CompTIA A+ or similar certification preferred. Experience working with helpdesk ticketing systems. Exposure to Active Directory and remote support tools. Other requirements: Basic knowledge and understanding of Windows OS environment and familiarity with common office applications (MS 365). Knowledge of networking fundamentals (TCP/IP, WI-FI troubleshooting). Ability to Install, configure, and update operating systems and standard applications. Document all support requests and resolutions in the helpdesk system. Escalate complex issues to other team members when required. Maintain knowledge of company IT policies and security protocols. BSI participates in E-Verify Candidates must complete background check prior to orientation Compensation details: 24.5-29 Hourly Wage PIa03b0bdb7bb4-7019
09/09/2026
Full time
Description: Babbitting Service Inc has an opportunity for a 'hands-on and onsite' candidate with 2+ years' experience to fill an IT Support Technician position at our corporate location. The onsite, in-house IT Support Technician will provide first-line technical assistance to end-users, ensuring timely resolution of hardware, software, and network-related issues. This role is responsible for troubleshooting, diagnosing, and escalating problems, when necessary, while delivering excellent customer service. Daily interaction includes responding to user inquiries through the ticketing system in a professional and timely manner. this role also involves diagnosing and resolving basic hardware, software, and connectivity issues, assisting with password resets, account setups, and access permissions, and providing users with guidance on best practices and basic troubleshooting steps. Work schedule is Monday - Friday; 7:30 am - 4pm with occasional evening or weekend availability for urgent and critical issues. Position may require travel to other Plant locations. Requirements: Preferred candidates will have: A minimum of an associate's degree in IT, Computer Science, or related field or equivalent related experience. CompTIA A+ or similar certification preferred. Experience working with helpdesk ticketing systems. Exposure to Active Directory and remote support tools. Other requirements: Basic knowledge and understanding of Windows OS environment and familiarity with common office applications (MS 365). Knowledge of networking fundamentals (TCP/IP, WI-FI troubleshooting). Ability to Install, configure, and update operating systems and standard applications. Document all support requests and resolutions in the helpdesk system. Escalate complex issues to other team members when required. Maintain knowledge of company IT policies and security protocols. BSI participates in E-Verify Candidates must complete background check prior to orientation Compensation details: 24.5-29 Hourly Wage PIa03b0bdb7bb4-7019
Job Description Job Description Drop Bury Supervisor Department: Field Operations Reports To: Operations Manager / Market Manager Employment Type: Full-Time Location: Wisconsin / Michigan Position Summary The Drop Bury Supervisor is responsible for overseeing the daily field operations of Sunrise Telecom's Drop Bury program within an assigned market. This position provides direct leadership and support to Drop Bury Technicians and subcontractor crews to ensure fiber and coax service drops are completed safely, efficiently, accurately, and in accordance with customer and company standards. The Drop Bury Supervisor is responsible for coordinating daily field activities, monitoring production and quality, resolving field issues, conducting quality control inspections, and ensuring crews have the equipment, materials, and information necessary to successfully complete assigned work. This position works closely with Drop Bury Dispatch, field leadership, contractors, and customer representatives to maintain production goals, resolve escalations, and ensure timely completion of assigned work. Essential Duties and Responsibilities Supervise and provide daily direction to Drop Bury Technicians and subcontractor crews within the assigned market. Coordinate with Drop Bury Dispatch to review daily workloads, priorities, routing, and outstanding work. Monitor daily production and ensure crews are meeting established productivity and completion expectations. Perform field quality control inspections to verify work meets Sunrise Telecom and customer specifications. Ensure proper burial depth, cable placement, restoration, and installation practices are followed. Verify underground utilities have been properly located and marked prior to excavation and ensure compliance with 811/Dig Safe requirements. Identify and resolve field issues involving utility conflicts, access concerns, damaged facilities, customer concerns, equipment issues, and difficult job conditions. Review incomplete, failed, or escalated jobs and determine the appropriate corrective action. Ensure crews accurately document completed work, including required notes, photographs, measurements, and other job information. Monitor aging work and assist with resolving jobs that are approaching or exceeding required completion timelines. Train, coach, and mentor field employees on proper installation techniques, safety requirements, equipment operation, and customer expectations. Conduct regular safety observations and reinforce compliance with Sunrise Telecom and customer safety policies. Assist with investigating damages, incidents, customer complaints, and quality concerns. Monitor crew performance and provide coaching or corrective guidance when expectations are not being met. Ensure crews have appropriate tools, equipment, materials, and supplies to complete assigned work. Monitor the condition and proper use of company vehicles, tools, and equipment. Communicate regularly with management regarding production, staffing, quality, safety concerns, and operational challenges. Build and maintain positive working relationships with customer representatives, contractors, technicians, and internal departments. Assist with onboarding and training new Drop Bury employees as needed. Support staffing and scheduling needs based on workload and production requirements. Travel throughout the assigned market to inspect work sites and support field crews. Perform other duties as assigned. Qualifications High school diploma or equivalent required. 3+ years of telecommunications, underground utility, Drop Bury, construction, or related field experience preferred. Previous supervisory, crew lead, or field leadership experience strongly preferred. Experience with fiber and coax drop burial operations preferred. Working knowledge of underground utility locating and 811/Dig Safe requirements. Knowledge of underground construction practices, including hand digging, trenching, plowing, and boring. Strong leadership and problem-solving skills. Ability to manage multiple crews, priorities, and field issues simultaneously. Strong organizational skills with excellent attention to detail. Ability to communicate professionally with employees, contractors, customers, and management. Basic computer skills and ability to use email, mobile applications, electronic work-order systems, and reporting tools. Ability to work independently and make sound decisions in a fast-paced field environment. Valid driver's license with an acceptable driving record required. Ability to successfully complete all required pre-employment screenings. Physical Requirements / Working Conditions Ability to work outdoors in varying weather conditions and terrain. Ability to walk job sites and construction areas for extended periods. Ability to bend, kneel, climb, reach, and perform other physical activities associated with field inspections. Ability to lift and carry tools, materials, and equipment as required. Must be able to travel throughout the assigned market. Schedule flexibility may be required based on workload, weather, customer requirements, and operational needs. Compensation will be determined based on relevant Drop Bury and telecommunications experience, previous supervisory experience, market knowledge, and overall qualifications.
09/09/2026
Full time
Job Description Job Description Drop Bury Supervisor Department: Field Operations Reports To: Operations Manager / Market Manager Employment Type: Full-Time Location: Wisconsin / Michigan Position Summary The Drop Bury Supervisor is responsible for overseeing the daily field operations of Sunrise Telecom's Drop Bury program within an assigned market. This position provides direct leadership and support to Drop Bury Technicians and subcontractor crews to ensure fiber and coax service drops are completed safely, efficiently, accurately, and in accordance with customer and company standards. The Drop Bury Supervisor is responsible for coordinating daily field activities, monitoring production and quality, resolving field issues, conducting quality control inspections, and ensuring crews have the equipment, materials, and information necessary to successfully complete assigned work. This position works closely with Drop Bury Dispatch, field leadership, contractors, and customer representatives to maintain production goals, resolve escalations, and ensure timely completion of assigned work. Essential Duties and Responsibilities Supervise and provide daily direction to Drop Bury Technicians and subcontractor crews within the assigned market. Coordinate with Drop Bury Dispatch to review daily workloads, priorities, routing, and outstanding work. Monitor daily production and ensure crews are meeting established productivity and completion expectations. Perform field quality control inspections to verify work meets Sunrise Telecom and customer specifications. Ensure proper burial depth, cable placement, restoration, and installation practices are followed. Verify underground utilities have been properly located and marked prior to excavation and ensure compliance with 811/Dig Safe requirements. Identify and resolve field issues involving utility conflicts, access concerns, damaged facilities, customer concerns, equipment issues, and difficult job conditions. Review incomplete, failed, or escalated jobs and determine the appropriate corrective action. Ensure crews accurately document completed work, including required notes, photographs, measurements, and other job information. Monitor aging work and assist with resolving jobs that are approaching or exceeding required completion timelines. Train, coach, and mentor field employees on proper installation techniques, safety requirements, equipment operation, and customer expectations. Conduct regular safety observations and reinforce compliance with Sunrise Telecom and customer safety policies. Assist with investigating damages, incidents, customer complaints, and quality concerns. Monitor crew performance and provide coaching or corrective guidance when expectations are not being met. Ensure crews have appropriate tools, equipment, materials, and supplies to complete assigned work. Monitor the condition and proper use of company vehicles, tools, and equipment. Communicate regularly with management regarding production, staffing, quality, safety concerns, and operational challenges. Build and maintain positive working relationships with customer representatives, contractors, technicians, and internal departments. Assist with onboarding and training new Drop Bury employees as needed. Support staffing and scheduling needs based on workload and production requirements. Travel throughout the assigned market to inspect work sites and support field crews. Perform other duties as assigned. Qualifications High school diploma or equivalent required. 3+ years of telecommunications, underground utility, Drop Bury, construction, or related field experience preferred. Previous supervisory, crew lead, or field leadership experience strongly preferred. Experience with fiber and coax drop burial operations preferred. Working knowledge of underground utility locating and 811/Dig Safe requirements. Knowledge of underground construction practices, including hand digging, trenching, plowing, and boring. Strong leadership and problem-solving skills. Ability to manage multiple crews, priorities, and field issues simultaneously. Strong organizational skills with excellent attention to detail. Ability to communicate professionally with employees, contractors, customers, and management. Basic computer skills and ability to use email, mobile applications, electronic work-order systems, and reporting tools. Ability to work independently and make sound decisions in a fast-paced field environment. Valid driver's license with an acceptable driving record required. Ability to successfully complete all required pre-employment screenings. Physical Requirements / Working Conditions Ability to work outdoors in varying weather conditions and terrain. Ability to walk job sites and construction areas for extended periods. Ability to bend, kneel, climb, reach, and perform other physical activities associated with field inspections. Ability to lift and carry tools, materials, and equipment as required. Must be able to travel throughout the assigned market. Schedule flexibility may be required based on workload, weather, customer requirements, and operational needs. Compensation will be determined based on relevant Drop Bury and telecommunications experience, previous supervisory experience, market knowledge, and overall qualifications.