Job Description Job Description
Title : Desktop Support Technician
Location - Fort Lauderdale FL Basic Qualifications
Proven troubleshooting experience across Windows, macOS, networking, virtualization, security, AV systems, and hardware asset management.
Strong problem-solving, analytical, and communication skills.
Good understanding of major operating systems, Active Directory, and networking concepts.
Knowledge of OS imaging technologies.
Basic understanding of telephony components.
Hands-on experience troubleshooting hardware and software.
Proficiency with Microsoft Office, Google Workspace, and Zoom.
Ability to prioritize and handle multiple tasks in a fast-paced environment.
Experience using ticketing/incident management tools.
Ability to explain technical concepts to both technical and non-technical users.
Strong customer service orientation.
Ability to manage and close tasks within defined SLAs.
Microsoft certifications and experience with Citrix products are a plus.
Hands-on experience with AV and collaboration platforms.
Requirements
Graduation in Computer Science, IT, or an equivalent field.
Minimum 3 years of experience in a help desk or technical support environment.
At least 2 years of experience in deskside/field support