Linux Systems Engineer

As a Linux Systems Support Engineer, you provide 24/7 support for mission-critical, Linux-based and containerized systems. You troubleshoot software and network issues, run test cases for new releases, and document configurations and resolutions. You assist end users remotely via phone, email, and collaboration tools, performing configuration changes, patch updates, and functionality testing, while contributing scripts, tickets, and knowledge articles to improve support processes.

Responsibilities

• Troubleshoot and support mission-critical Linux-based and containerized systems for end users
• Execute software release test cases, log defects, and assist with issue diagnosis for development teams
• Provide remote help desk support via phone, email, and collaboration tools, including configuration and patch updates
• Install, configure, and support fielded mission systems in accordance with established procedures
• Develop and maintain documentation such as configuration guides, troubleshooting steps, and knowledge base articles
• Create and refine support tickets and workflows to improve service desk processes and tools
• Write and maintain basic to intermediate scripts to aid automation, testing, and system support
• Collaborate with cross-functional engineering teams to ensure system reliability and effective issue resolution

Required Skills

• Linux system administration
• Containerization (Kubernetes/Open
• Shift)
• TCP/IP networking
• Scripting (Python/Bash/Power
• Shell)
• Software testing
• Issue tracking (Jira)
• Technical documentation
• Remote troubleshooting
• Git
• Lab
• Help desk support