Supports brewery operations by troubleshooting and resolving IT/OT incidents across systems, infrastructure, operational technology, and end-user services. Provides hands-on onsite and remote support, coordinates escalations, documents work in ServiceNow, and partners with brewery stakeholders and enterprise teams to minimize disruptions and improve technology support.
Responsibilities
- Troubleshoot and resolve IT/OT issues affecting brewery employees and processes.
- Triage, repair, and coordinate resolution of technology incidents and service requests.
- Provide hands-on onsite and remote support for brewery systems, infrastructure, and end-user services.
- Use Service
- Now and enterprise tools to document work, manage requests, and coordinate escalations.
- Partner with brewery stakeholders and support teams across locations to deliver consistent technology services.
- Contribute to standardization, continuous improvement, knowledge sharing, and operational best practices.
Required Skills
- IT/OT troubleshooting
- Technology incident management
- Service request management
- Service
- Now
- Brewery systems support
- Infrastructure support
- Operational technology support
- End-user technical support
- Enterprise support tools
- Service documentation and escalation