Anheuser-Busch

Supports brewery operations by troubleshooting and resolving IT/OT incidents across systems, infrastructure, operational technology, and end-user services. Provides hands-on onsite and remote support, coordinates escalations, documents work in ServiceNow, and partners with brewery stakeholders and enterprise teams to minimize disruptions and improve technology support. Responsibilities Troubleshoot and resolve IT/OT issues affecting brewery employees and processes. Triage, repair, and coordinate resolution of technology incidents and service requests. Provide hands-on onsite and remote support for brewery systems, infrastructure, and end-user services. Use Service Now and enterprise tools to document work, manage requests, and coordinate escalations. Partner with brewery stakeholders and support teams across locations to deliver consistent technology services. Contribute to standardization, continuous improvement, knowledge sharing, and operational best practices. Required Skills IT/OT troubleshooting Technology incident management Service request management Service Now Brewery systems support Infrastructure support Operational technology support End-user technical support Enterprise support tools Service documentation and escalation