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Job Description AI Architect (GenAI / MLOps) Charlotte, NC (Hybrid) Full Time Position Overview Turning promising AI ideas into production systems that are secure, compliant, and built to scale is the hard part of enterprise AI. This role sits at the center of that work. You'll own the architecture for enterprise AI and GenAI solutions end to end, from data foundations and model selection through deployment, governance, and monitoring. You'll work closely with business, data, engineering, and risk teams, and you'll advise executives on what's feasible, what's worth it, and what the trade-offs are. What You'll Do / Key Responsibilities Design end-to-end AI/ML and GenAI architectures (RAG, agents, fine-tuning, model serving) that integrate with existing enterprise platforms Evaluate and select LLMs, vector databases, orchestration frameworks, and MLOps tooling Define reference architectures, patterns, and standards for reuse across teams Partner with data engineering on pipelines, feature stores, and data quality for AI workloads Build in responsible AI: model risk management, explainability, bias testing, audit trails, and regulatory compliance Establish MLOps/LLMOps practices covering CI/CD, evaluation, observability, drift detection, and cost control Lead proofs of concept and pilots, and move them to production Advise stakeholders and executives on AI strategy, feasibility, and trade-offs Mentor engineers and data scientists, and run architecture reviews Required Qualifications 10+ years in software or data engineering, with 4+ years architecting AI/ML solutions in production Hands-on experience with LLMs and GenAI: prompt engineering, RAG, embeddings, and agent frameworks (e.g., LangChain, LlamaIndex) Strong Python skills and fluency in ML frameworks (PyTorch, TensorFlow, scikit-learn) Deep experience with at least one major cloud (AWS, Azure, or GCP) and its AI services (e.g., SageMaker, Bedrock, Azure OpenAI, Vertex AI) Experience with MLOps tooling (MLflow, Kubeflow, Docker, Kubernetes, CI/CD) Solid grounding in data architecture: data lakes/warehouses, streaming, APIs, and microservices Knowledge of security, privacy, and governance for AI systems Excellent communication, with the ability to explain technical trade-offs to non-technical leaders Preferred Qualifications Experience in banking, insurance, or asset/wealth management, including regulatory expectations (e.g., SR 11-7 model risk) Experience with vector databases (Pinecone, pgvector, OpenSearch) and fine-tuning or evaluation frameworks Cloud or architecture certifications (e.g., AWS ML Specialty, Azure AI Engineer, TOGAF) Master's or PhD in Computer Science, Data Science, or a related field

Job Description Onsite Support - Field Service Join our dynamic team as an Onsite Support - Field Service professional, where you'll be at the forefront of delivering exceptional end-user support across multiple client locations. If you have a passion for problem-solving and thrive in a fast-paced environment, this is the perfect opportunity for you! The Role The Onsite Support role manages day-to-day onsite end-user support delivery across one or more client locations. The role owns delivery of IMAC requests, break-fix incidents and infrastructure project support, and is accountable for SLA attainment, customer satisfaction. Pay Rate Transparency Pay Range: $40000 - $45000 / annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). What You'll Do Monitor team queues in the ITSM tool; assign, balance and re-prioritize work based on impact, urgency and SLA. Coordinate VIP and executive support, critical incidents and site outages. Balance BAU tickets against project work so neither breaches commitments. Escalate and coordinate with Service Desk, L3 resolver groups, network, server and vendor teams. Own fulfillment of Install, Move, Add and Change requests for end-user devices and peripherals. Deliver and set up computers, peripherals and software for end users. Image computers using bootable USB media and deploy them to end users. Oversee device refresh and redeployment across sites. Ensure accurate asset tagging, CMDB updates and asset lifecycle records for every IMAC action. Take Level 1 and Level 2 calls and walk-ups from end users and log them in ServiceDesk Plus; resolve issues ranging from password resets to hardware and software troubleshooting. Provide desk-side support when issues require hands-on troubleshooting. Ensure timely resolution of desktop, laptop, printer, mobile, AV and peripheral incidents. Escalate issues to the appropriate ServiceDesk Plus resolver groups. Coordinate with vendor technicians to repair hardware under warranty; manage spare-parts inventory. Drive problem management for recurring issues and implement permanent fixes. Manage user and computer assets using Active Directory, Microsoft System Center Configuration Manager (SCCM), ManageEngine, CrowdStrike and Okta. Manage surplus out-of-warranty equipment: wipe hard drives, remove computer objects from the network and prepare equipment for sale on GovDeals. Manage Webex accounts for Medicaid call center users. Plan onsite support for infrastructure projects: hardware refresh, OS and application migrations, office moves, network cutovers and site build-outs. Participate in project planning, provide effort estimates and resource plans, and report progress against milestones. Coordinate after-hours and weekend change windows following the change management process. Ensure adherence to ITIL processes: incident, request, change, problem, asset and knowledge management. Maintain site SOPs, runbooks and knowledge articles; drive ticket quality audits. Identify continual service improvement and automation opportunities to reduce onsite effort. Ensure compliance with security, safety and data-handling policies. What You Bring 2-4 years in IT end-user / field services support. Working knowledge of incident, request, change, problem and asset management. Hands-on experience with ITSM tools such as ManageEngine ServiceDesk Plus, ServiceNow or BMC Remedy/Helix, including queue management, dashboards and reporting. Strong technical background in Windows and macOS endpoints, M365, Active Directory / Entra ID, Okta, CrowdStrike, Webex, printers, mobile devices and basic networking. Working knowledge of endpoint management tools such as SCCM/MECM, ManageEngine, Intune or JAMF, including imaging with bootable USB media. Demonstrated ability to manage competing priorities, SLAs and escalations under pressure. Excellent communication and stakeholder management skills with end users, VIPs and client leadership. Valid driver's license and ability to travel between sites; ability to lift up to 50 lbs. Why Work With Us Opportunity to work in a dynamic and fast-paced environment. Be part of a team that values innovation and continuous improvement. Access to comprehensive employee benefits and growth opportunities. Equal Employment Opportunity Pyramid Consulting, Inc. / Hoonr provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 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Job Description 1P Datacenter Technician Key Details Position: 1P Datacenter Technician Contract Type: Permanent (W2 only) Location: On-site in Redmond, WA Schedule: Regular, swing, and night shifts available Start Date: January 2027 Compensation: $62,400 to $76,960 annually, plus benefits This role is exclusively for direct hires on W2 and is not open to C2C or third-party arrangements. Visa sponsorship is not available for this position. Candidates must be authorized to work in the U.S. without sponsorship. Summary The 1P Datacenter Technician will support the design, deployment, and maintenance of hardware systems and infrastructure within a lab and data center environment. This role requires technical expertise, adaptability, and a collaborative attitude to ensure smooth operations and successful delivery of high-quality hardware solutions. Candidates with experience in hardware validation, prototyping, or supporting early product builds will be especially well-suited for this role. Primary Responsibilities Include Infrastructure Deployment and Maintenance Physically implement racks, network equipment, power distribution units, and monitoring tools. Build and deploy servers with wiring, configuration, and monitoring setups. Design and implement cabling and power systems to support hardware. Perform electrical engineering tasks, board troubleshooting, and system validation. Maintain and support hardware in lab environments, including proof-of-concept and prototype systems. Conduct electrical and mechanical debugging and rework (in-house or via external vendors). Technical Debugging and Support Assist with system setup and integration, both electrically and mechanically. Install operating systems and run test scripts. Program parts, including FPGA and Flash, and take scope measurements. Use debug equipment such as logic analyzers and oscilloscopes. Perform fine-pitch soldering, rework power components, and handle liquid loop assembly. Collaboration and Flexibility Support engineering teams in meeting final delivery deadlines. Take on additional tasks as needed to contribute to team success. Basic Qualifications Associate degree in Engineering Technology or equivalent experience. Hands-on experience with rack implementation, server builds, and network equipment. Familiarity with board troubleshooting, electrical engineering, and validation processes. Experience supporting engineering assembly and hardware system checkouts. Bonus Qualifications Technical background in hardware development (trainable). Experience with data center hardware equipment and design (trainable). Familiarity with DC network configuration (trainable). J-STD-001 certification (preferred but not required). Knowledge of LabVIEW, liquid loop assembly, and soldering. Experience with server troubleshooting and OS installation. More About Your Role This dynamic role requires a collaborative attitude. While you will have specific duties, the entire team is responsible for the final delivery, which may occasionally involve taking on additional tasks outside your primary responsibilities. Adaptability and a willingness to contribute wherever needed are key to success in this environment. Benefits At Biblioso, we are committed to the well-being of our employees and offer a competitive benefit package to support their needs. Benefits typically include: 401(k) retirement plan Disability coverage Employee Assistance Program (EAP) Life insurance Health insurance Paid vacation, sick time, and holidays We believe that investing in our team's well-being is essential for the success of our company. Contact Abier Nupen This role is not open to third-party hires or C2C. Visa sponsorship is not available for this position. Candidates must be authorized to work in the U.S. without sponsorship.

Job Description The Senior Data Center Network Engineer is responsible for the hands-on configuration, implementation, troubleshooting, maintenance, and lifecycle support of enterprise routing and switching infrastructure within an onsite Internet Data Center environment. The position's primary responsibility is network engineering: maintaining reliable Layer 2 and Layer 3 connectivity, implementing approved network changes, resolving complex incidents, supporting upgrades and migrations, and protecting network availability and performance. The engineer must be comfortable working directly with production routers, switches, interfaces, routing protocols, VLANs, trunks, circuits, and related network services. The role operates and supports Data Center operations, including DCIM data accuracy, rack-level equipment installation, structured cabling, fiber and copper cross-connect coordination, carrier circuit turn-up, technical documentation, vendor coordination, and participation in scheduled maintenance windows. This is a senior, hands-on position-not a primarily architectural, project-management, or remote-monitoring role. Key Responsibilities 1. Routing and Switching Engineering - Primary Focus Configure, implement, operate, and troubleshoot enterprise routers and switches in a production IDC environment. Perform hands-on Layer 2 administration, including: VLAN creation and modification Access and trunk port configuration Switch-port activation and validation Spanning-tree and loop-prevention troubleshooting Link aggregation and redundant-link support Interface, transceiver, and physical-connectivity troubleshooting Perform hands-on Layer 3 administration, including: IP addressing and subnet implementation Static and dynamic routing BGP and OSPF configuration and troubleshooting Route-policy, redistribution, and path-selection troubleshooting Gateway, adjacency, reachability, and failover validation VRF and network-segmentation support, where applicable Analyze and resolve routing, switching, packet-loss, latency, reachability, convergence, interface, and circuit-related problems. Use command-line, monitoring, logging, and diagnostic tools to isolate faults across physical, data-link, network, and transport layers. Review existing configurations, identify operational risks or inconsistencies, and recommend practical corrective actions. Develop and execute pre-change checks, implementation steps, rollback procedures, and post-change validation. Support network moves, adds, changes, migrations, upgrades, hardware refreshes, and decommissioning activities. Install and validate software or firmware upgrades in accordance with approved change-management procedures. Monitor network availability, utilization, error conditions, and performance trends; proactively address conditions that could affect service. Support redundancy, resiliency, and failover testing for network paths and critical connectivity. Maintain current network diagrams, configuration records, interface assignments, IP-addressing information, and as-built documentation. 2. Incident, Problem, and Change Management Respond to network incidents and service degradations; perform technical triage, fault isolation, recovery, and escalation. Lead or meaningfully contribute to root-cause analysis for recurring or high-impact network issues. Document troubleshooting actions, technical findings, corrective measures, and final resolution details in the applicable ticketing system. Open, update, monitor, resolve, and close incident, problem, service-request, and change records. Prepare and execute network changes under established approval and change-control processes. Coordinate implementation schedules, technical dependencies, maintenance windows, validation activities, and rollback readiness. Participate in planned after-hours maintenance when changes cannot safely be performed during normal business hours. Work with internal engineering teams, operations personnel, service providers, carriers, and equipment vendors to resolve hardware, software, circuit, and interoperability issues. 3. Data Center and Physical Network Infrastructure Support onsite routers, switches, network-management appliances, and associated data-center connectivity. Install, rack, cable, power, label, and validate network equipment in accordance with approved designs and data-center procedures. Replace or upgrade line cards, supervisor modules, power supplies, optics, interface cards, and other field-replaceable network components. Support fiber and copper cross-connects between carrier demarcation points, meet-me rooms, patch panels, cabinets, and network devices. Coordinate circuit extensions, port assignments, optics, demarcation details, patching, and end-to-end connectivity testing. Verify cable type, source and destination, equipment port, labeling, signal condition, and physical path before service activation. Troubleshoot structured-cabling and patching issues and coordinate corrective work with IDC personnel or cabling vendors. Maintain orderly cable routing, grooming, labeling, and documentation consistent with IDC standards. Support equipment moves, adds, changes, rack relocations, hardware refreshes, and decommissioning activities. Coordinate onsite vendor access, equipment delivery, installation, replacement, return-material authorization, and technical service actions. 4. DCIM and Configuration Documentation Use the designated Data Center Infrastructure Management (DCIM) platform as an operational system of record-not solely as a reference tool. Create, validate, and update records for: Installed routers, switches, modules, and related network equipment Rack, cabinet, and rack-unit locations Asset identifiers and serial numbers Physical ports, patching, structured cabling, and cross-connects Equipment moves, additions, replacements, and removals Reconcile DCIM information with the physical environment and correct discrepancies. Update DCIM and related as-built records promptly following installations, changes, cable work, or decommissioning. Maintain network diagrams, rack elevations, cable schedules, port maps, circuit records, methods of procedure, test results, and operational runbooks. Ensure documentation accurately reflects the implemented production environment. 5. Operational Coordination and Support Work collaboratively with network, security, server, storage, application, facilities, carrier, and IDC operations teams. Communicate technical issues clearly to both technical and non-technical stakeholders. Provide status updates during incidents, maintenance events, circuit implementations, and infrastructure projects. Support technical planning and execution for network migrations, equipment refreshes, capacity changes, and data-center initiatives. Participate in an after-hours or on-call support rotation for critical incidents and scheduled maintenance, as required. Follow applicable security, access-control, safety, incident-management, change-management, and data-center operating procedures. Required Qualifications Minimum of 10 years of hands-on routing and switching experience in enterprise, service-provider, government, or similarly complex production networks. Demonstrated experience independently configuring, implementing, maintaining, and troubleshooting production routers and switches. Strong knowledge of: TCP/IP and IPv4 networking Layer 2 switching, VLANs, trunking, and redundancy Layer 3 routing and route selection BGP and OSPF Network segmentation and resilient network design Network monitoring and diagnostic techniques Experience planning and executing production network changes, maintenance activities, upgrades, migrations, and cutovers. Experience troubleshooting complex connectivity and performance issues across network devices, carrier circuits, and physical infrastructure. At least three contiguous years of hands-on experience working in an IDC or comparable data-center environment. Practical experience with data-center physical infrastructure, including equipment installation, rack-level work, fiber and copper cabling, patch panels, transceivers, and cross-connects. Working experience with a DCIM platform, including validating and maintaining equipment, rack, port, cable, or asset records. Experience with incident, problem, and change-management processes and associated ticket documentation. Ability to produce accurate network diagrams, configuration records, implementation plans, rollback procedures, and as-built documentation. Strong analytical, troubleshooting, written-communication, and stakeholder-coordination skills. Ability to work independently onsite while collaborating effectively with distributed engineering and operations teams. U.S. citizenship. Ability to obtain and maintain a Public Trust clearance. Ability and willingness to work onsite Monday through Friday in Ashburn, Virginia for the duration of the engagement. Ability to support scheduled evening, overnight, or weekend maintenance and participate in an on-call rotation when required. . click apply for full job details

Job Description A major client of ours is looking for a Data Center Technician with Break Fix Server experience. This position is onsite in Sandston, VA. The schedule is 5pm - 3am on Mondays, Tuesdays, Thursdays and Fridays. This is a permanent position. Job Description: The ideal candidate will be responsible for the hardware break / fix support. Experience in software support would be a plus; however, candidate should have some knowledge of windows, Linux and Solaris. Must have Data Center experience. Installs, troubleshoots, and maintains products/equipment (DELL, IBM and Client Servers). Identifies, analyzes, and repairs product failures, orders, and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Experience and Skills Desired: Possess positive attitude and strong analytical skills Must be able to hands-on break/Fix (Discovery, diagnose, execute hands-on, and confirm server is back up) Must be able to swap out (Motherboards, lasers, fans, arrays, etc.)

Job Description Data Center Technician III & IV Locations: Boston, MA (Level IV), Salt Lake City, UT (Level III), Reston, VA, Washington, DC, Burbank CA, Council Bluffs IA, Lincoln NE, Monks Corner SC, Clarksville TN, and Richardson, TX We are seeking experienced Data Center Technicians (Level III & IV) to support critical data center operations, optical transport infrastructure, and customer-facing deployments across multiple locations. This role requires strong hands-on experience with fiber optics, transport networks, data center installations, migrations, troubleshooting, and break/fix activities. Candidates must be comfortable working directly with customers, coordinating with third-party vendors, and maintaining the highest standards of quality and operational excellence. Key Responsibilities: Perform installations, migrations, remediation, decommissioning, and break/fix activities within data center environments. Audit and oversee work performed by third-party technicians, ensuring compliance with quality and safety standards. Troubleshoot optical transport networks and conduct fiber testing using OTDRs, optical power meters, VFLs, and related test equipment. Interpret engineering documents, Methods of Procedure (MoPs), network diagrams, cut sheets, and cabling plans. Maintain accurate documentation and provide customer updates through ticketing systems and direct communication. Support structured cabling, fiber optic infrastructure, and connectivity for mission-critical environments. Travel up to 50% as needed to support projects in non-home market locations. Required Qualifications: 3-5+ years of experience in data center operations, telecommunications, optical transport, or related technical environments. Strong hands-on experience with single-mode and multi-mode fiber, LC connectors, fan-outs, and structured cabling. Experience with optical testing, troubleshooting, and transport network support. Previous team lead or project coordination experience preferred. Excellent communication, documentation, and customer-facing skills. Ability to thrive in fast-paced, high-availability environments while maintaining quality and safety standards.

Job Description Pay Rate: $65-72/hr Deploy and configure FX/Broadcom hardware nodes at the Smyrna Data Center. Perform hardware validation, firmware configuration, and production readiness checks. Install and configure Broadcom/VMware software stack, including ESXi and vCenter components. Configure compute, cluster, network, storage, and platform-level infrastructure services. Design and implement an Infrastructure as Code (IaC) framework using VMware Aria Automation. Develop reusable Aria blueprints/templates for automated infrastructure provisioning. Aria implementation & Live Patching enablement Integrate Terraform and Ansible automation where appropriate within the IaC framework. Develop IaC code for standardized Windows Server and RHEL OS deployments. Automate OS configuration, networking, storage, domain integration, and infrastructure agents. Develop automation for OS security hardening based on approved enterprise security standards. Automate patching baselines, security configuration, vulnerability remediation, and configuration compliance. Implement Git-based version control and lifecycle management for infrastructure automation code. Configure monitoring, backup, logging, security, DNS, NTP, and other operational integrations. Integrate provisioning workflows with ServiceNow and applicable enterprise operational processes. Design and configure Disaster Recovery (DR) and Business Continuity (BCP) capabilities. Implement repeatable workload recovery, infrastructure restoration, and failover/failback procedures. Perform DR testing and validate compute, network, storage, backup, security, and application dependencies. Create architecture documentation, IaC standards, as-built documentation, operational runbooks, and recovery procedures. Provide knowledge transfer and transition the platform to Infrastructure Operations for ongoing support. Resource will be based in Durham, NC, with travel/support for Smyrna GA Data Center deployment and implementation activities as required.

Job Description Job Title: IT Service Desk Analyst II (301) Location: Englewood, CO 80112 Duration: 5 Months Job Type: Temporary Assignment Work Type: Onsite Pay Rate: $33.00-$33.00/HR Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Client designs, develops, manufactures and markets orthopedics products, including knee, hip, shoulder, elbow, foot and ankle artificial joints and dental prostheses. Client has operations in more than 40 countries around the world. Job Summary: The IT Service Desk Analyst II is responsible for providing technical support to end users, troubleshooting hardware, software, and network-related issues. This role serves as an escalation point for complex IT issues while also assisting with inventory and asset management to ensure proper tracking and deployment of IT resources. The ideal candidate has strong problem-solving skills, experience with IT service management (ITSM) tools, and a solid foundation in Windows, macOS, and Microsoft 365 administration. Essential Responsibilities and Duties: Provide technical support, resolving escalated IT issues from junior support members. Support Microsoft Windows and Apple macOS operating systems, as well as enterprise applications. Troubleshoot and resolve software, hardware, and network-related issues, escalating to higher-level teams when necessary. Manage IT service requests and incidents through an ITSM system (e.g., Jira, ServiceNow, ServiceDesk Plus, FreshDesk). Install, configure, maintain, and support desktop/laptop systems, peripherals, and mobile devices. Administer Active Directory, Microsoft 365, and enterprise applications, including user account management, permissions, and security policies. Assist in setting up new workstations, hardware deployments, and software rollouts. Maintain accurate records in the IT asset management system, ensuring all IT equipment is properly tracked and assigned. Assist with inventory control, procurement, and disposal of IT assets. Ensure compliance with IT security policies, data protection standards, and best practices. Provide end-user training on common IT systems and troubleshooting best practices. Work closely with IT infrastructure and security teams to improve system stability and compliance. Participate in IT projects related to system improvements, migrations, and deployments. Other duties as assigned. Qualifications: Education & Experience: High school diploma or GED required Minimum of 3 years of experience in IT support, helpdesk, or service desk environments. Experience working with IT Service Management (ITSM) tools such as Jira, ServiceNow, ServiceDesk Plus, FreshDesk, or similar platforms. Technical Skills: Proficiency in troubleshooting and supporting: Microsoft Windows and Apple macOS operating systems Microsoft 365 Admin Center, Exchange Online, and Active Directory Networking fundamentals (LAN, wireless networking, VPN, TCP/IP) Printers, mobile devices, and other peripherals Experience in IT asset management, inventory tracking, and procurement processes. Knowledge of virtualization, backup & recovery solutions, and IT security best practices is a plus. Exposure to Microsoft Azure, Entra ID, and AutoPilot is a plus. Certifications (Preferred but Not Required): CompTIA A+ ITIL Certification Microsoft 365 Certified Soft Skills: Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Strong customer service orientation, with the ability to handle multiple tasks in a fast-paced environment. Ability to work independently and collaboratively as part of a team. Work Environment: This job operates in both a professional office and a distribution environment. This role routinely uses standard office equipment such as computers, phones and copy machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to clearly communicate with individuals internal and external to the organization. The employee frequently is required to move about the building. The employee is required to have close visual acuity to perform activities such as setting up computer terminals, viewing screens and reading manuals. The employee may be required to lift up-to 50 lbs. by themselves. TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Description Role: Operations Project Lead (OPS Lead) - Networking Location: Bellevue, WA - Hybrid Duration: Fulltime Job description Experienced and highly motivated Operations Lead (OPS Lead) with 6+ years of experience in managing large-scale Network Operations and Infrastructure projects. The ideal candidate should possess strong expertise in Enterprise Networking, Incident Management, and Service Delivery, along with a proven track record of driving innovation, automation, operational excellence, and continuous service improvement. Key Responsibilities: Project & Operations Management Lead end-to-end network operations programs across Data Center, WAN, and Enterprise Network environments. Manage project planning, execution, governance, risk mitigation, and stakeholder communications. Team management including mentoring team members for professional growth Proactive, self-driven and data analytics skill Drive operational excellence through structured process improvements and service optimization initiatives. Monitor project milestones, SLAs, KPIs, and operational health metrics and take corrective actions if needed. Network Operations Leadership • Oversee operations involving: Scrum Calls Reviewing Dashboards for data analysis Identify problem pattern and initiate project for its resolution Understand Tools involvement for the enterprise network deployment processes and their support teams Change and Release Management Incident, Problem, and Escalation Management • Collaborate with engineering and support teams to ensure high availability and reliability of network services. Innovation & Automation Customer-first approach with a focus on business outcomes. Identify opportunities to automate repetitive operational activities and reduce manual effort. Drive adoption of AI, analytics, process automation, and workflow optimization. Develop innovative solutions to improve customer experience, SLA compliance, and operational efficiency. Take innovations and automation ownership from initiation till benefit realizations. Stakeholder & Customer Management Act as the primary interface for customers, leadership teams, and technical stakeholders. Provide executive-level reporting, business reviews, and operational insights. Build strong relationships with internal and external stakeholders. Have a regular customer connects to review business delivery, challenges and discuss areas need help. Technical Skills Strong understanding of networking protocols and routing Have hands on experience working on networking devices (Switches, Routers, Load Balancers) for at least 3-4 years Preferred to have experience working in the data center in technical capacity Data Analytical Skills and basic understanding of SQL databases and any reporting platforms ITSM Processes (Incident, Change, Problem Management) Knowledge of Cloud Networking (Azure/AWS/OCI/Google Cloud) is preferred. Understanding of network automation tools and AI-driven operational solutions is highly desirable. Skills Mandatory Skills : Cisco DC/Branches Routers & Switches, Device Management, L2 L3 Switching and Routing Protocols Testing, Network Infrastructure, Networking Good to Have Skills : Problem Management, Project Planning, Python Apply today or share profiles at

Job Description ? We're hiring: IT Service Desk Analyst II ? Englewood, CO 80112 - 100% Onsite ? 6+ Month Contract Full-Time ? Reports to: Director of IT Infrastructure Overview: Provide technical support to end users, troubleshoot hardware/software/network issues, serve as an escalation point for complex IT issues, and support IT inventory/asset management. What you'll do: Resolve escalated IT issues and support Microsoft Windows, Apple macOS, and enterprise applications Troubleshoot hardware, software, and network issues; escalate to higher-level teams when needed Manage IT service requests/incidents via ITSM tools (Jira, ServiceNow, ServiceDesk Plus, FreshDesk, or similar) Install, configure, maintain, and support desktops/laptops, peripherals, and mobile devices Administer Active Directory, Microsoft 365, and enterprise apps: user accounts, permissions, security policies Set up workstations, hardware deployments, and software rollouts Maintain IT asset records; assist with inventory control, procurement, and disposal Ensure compliance with IT security policies and data protection standards Provide end-user training; collaborate with infrastructure/security teams; participate in IT projects, migrations, and deployments What you'll need: High school diploma/GED required Minimum 3 years IT support, helpdesk, or service desk experience Experience with ITSM tools such as Jira, ServiceNow, ServiceDesk Plus, FreshDesk, or similar Proficiency supporting Windows and macOS Microsoft 365 Admin Center, Exchange Online, and Active Directory Networking fundamentals: LAN, wireless, VPN, TCP/IP Printers, mobile devices, and peripherals IT asset management, inventory tracking, and procurement Strong analytical/problem-solving, communication, customer service, multitasking, and ability to work independently and in a team Preferred: CompTIA A+, ITIL, Microsoft 365 Certified Virtualization, backup/recovery, IT security best practices Azure, Entra ID, AutoPilot Work details: Professional office + distribution environment Full-time, typical business hours; additional week/weekend hours may be needed for urgent repairs/routine maintenance Occasional remote work may be allowed Physical requirements include moving about the building, close visual acuity, and ability to lift up to 50 lbs Travel: less than 5% overnight

Job Description IT Service Desk Analyst II 6 Months Contract Englewood, CO Reports To Director of IT Infrastructure Job Overview The IT Service Desk Analyst II is responsible for providing technical support to end users, troubleshooting hardware, software, and network-related issues. This role serves as an escalation point for complex IT issues while also assisting with inventory and asset management to ensure proper tracking and deployment of IT resources. The ideal candidate has strong problem-solving skills, experience with IT service management (ITSM) tools, and a solid foundation in Windows, macOS, and Microsoft 365 administration. Essential Responsibilities and Duties Provide technical support, resolving escalated IT issues from junior support members. Support Microsoft Windows and Apple macOS operating systems, as well as enterprise applications. Troubleshoot and resolve software, hardware, and network-related issues, escalating to higher-level teams when necessary. Manage IT service requests and incidents through an ITSM system (e.g., Jira, ServiceNow, ServiceDesk Plus, FreshDesk). Install, configure, maintain, and support desktop/laptop systems, peripherals, and mobile devices. Administer Active Directory, Microsoft 365, and enterprise applications, including user account management, permissions, and security policies. Assist in setting up new workstations, hardware deployments, and software rollouts. Maintain accurate records in the IT asset management system, ensuring all IT equipment is properly tracked and assigned. Assist with inventory control, procurement, and disposal of IT assets. Ensure compliance with IT security policies, data protection standards, and best practices. Provide end-user training on common IT systems and troubleshooting best practices. Work closely with IT infrastructure and security teams to improve system stability and compliance. Participate in IT projects related to system improvements, migrations, and deployments. Other duties as assigned. Qualifications Education & Experience High school diploma or GED required Minimum of 3 years of experience in IT support, helpdesk, or service desk environments. Experience working with IT Service Management (ITSM) tools such as Jira, ServiceNow, ServiceDesk Plus, FreshDesk, or similar platforms. Technical Skills Proficiency in troubleshooting and supporting: Microsoft Windows and Apple macOS operating systems Microsoft 365 Admin Center, Exchange Online, and Active Directory Networking fundamentals (LAN, wireless networking, VPN, TCP/IP) Printers, mobile devices, and other peripherals Experience in IT asset management, inventory tracking, and procurement processes. Knowledge of virtualization, backup & recovery solutions, and IT security best practices is a plus. Exposure to Microsoft Azure, Entra ID, and AutoPilot is a plus. Certifications (Preferred but Not Required) CompTIA A+ ITIL Certification Microsoft 365 Certified Soft Skills Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Strong customer service orientation, with the ability to handle multiple tasks in a fast-paced environment. Ability to work independently and collaboratively as part of a team. Work Environment This job operates in both a professional office and a distribution environment. This role routinely uses standard office equipment such as computers, phones and copy machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to clearly communicate with individuals internal and external to the organization. The employee frequently is required to move about the building. The employee is required to have close visual acuity to perform activities such as setting up computer terminals, viewing screens and reading manuals. The employee may be required to lift up-to 50 lbs. by themselves. Position Type/Expected Hours of Work This is a full-time position with typical business hours. It may reasonably require additional hours during the week and weekend for urgent repairs or routine maintenance; specific requirements will be determined with Manager. Occasional remote work may be allowed. Travel Less than 5% of overnight travel.

Job Description Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs. Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs: Job Description: Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems. Shifts: The position involves 12-hour and 8-hour shifts. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations. The Schedule is: 1) Weekday Shift (Sun - Wed) alternating Wednesday 2) Weekend Shift (Wed- Sat) alternating Wednesday Shifts are as following: 5:30 AM - 5:30 PM Typically, 2 - 12-hr shifts and 2 - 8-hour shifts Specific Responsibilities: Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Account creations, account lockouts, password changes Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP's Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered. Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as: Remedy v20.02 ServiceNow

Job Description Job Description POSITION SUMMARY: The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of all network and connectivity services supporting LBCT's critical business and terminal operations. This position provides leadership and oversight for enterprise networking, telecommunications, wireless infrastructure, operational technology (OT) connectivity, carrier services, network security platforms, and managed service providers. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service provider governance. The role ensures highly available, secure, and resilient network services capable of supporting 24x7 marine terminal operations. The Senior Manager develops technology roadmaps, establishes engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. This position works closely with Cyber Security, Systems Administration, Operations, and business stakeholders to ensure infrastructure services meet operational and strategic business requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintain a safe and secure working environment while promoting IT Operational excellence throughout the organization. Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy. Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity. Design networks for environments requiring extremely high availability and rapid recovery from infrastructure failures. Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure. Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones. Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services. Evaluate emerging technologies and determine their applicability to terminal operations. Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services. Participate in operational change management to minimize disruption to terminal activities. Provide technical leadership and governance for the terminal's Cisco environment. Maintain configuration, architecture, lifecycle, and resilience standards across the network environment. Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable. Maintain compliance with industry regulations and standards, including those specific to maritime and port operations. Partner with cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure. Assist cyber team with regular security audits and vulnerability assessments. Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors. Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions. Enforce and monitor contractual service level agreements (SLAs) with IT vendors and assigned independent contractors. Foster a culture of accountability, technical excellence, continuous improvement, and customer service. With other IT management, contribute to the development and implementation of the IT strategy for the terminal. Perform other related duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES : Strong managerial, supervisory, and decision-making skills to achieve department and company goals. Excellent interpersonal skills. Ability to interact with a variety of people throughout the corporation. Ability to remain calm and professional during confrontational situations. Effective public speaking and presentation skills. Be able to present and defend a point of view. Possess excellent communication, written, oral, and interpersonal and teamwork skills, communicate constructively and confidently, listen openly, and collaborate well with staff and others in different groups. Ability to relate information from a multitude of sources. Capability to turn theoretical information into practical applications. Convey a professional and positive attitude with action/results orientation to problem solving and elimination of backlogs. Proven ability and experience in exercising good judgment and discretion in handling confidential materials and matters. Possess strong organizational and analytical skills in managing daily, weekly, monthly, quarterly, or annual deadlines, but flexible to a changing list of priorities, sometimes daily. Excellent attention to detail with a high degree of accuracy. Ability to handle multiple demands; prioritize workloads; establish and maintain positive, cooperative, and productive working relationships. Advanced understanding and familiarity with Microsoft: Server, SQL, Office Suite, Azure, Active Directory, and DNS. Advanced understanding of and familiarity with VMWare and Dell EMC storage solutions. Experience with vulnerability scanning solutions. Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks. In-depth knowledge of Routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, Wireless networking, Firewalls, VPN technologies, Network segmentation, DNS/DHCP, Network monitoring, and High-availability architecture. Network automation using APIs, scripting, orchestration platforms, or infrastructure as code. Knowledge of marine terminal technology is highly desirable, including Terminal Operating Systems, Gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems (NAVIS experience a plus). Stay informed about emerging technologies and trends and make recommendations for future IT investments. EDUCATION AND/OR EXPERIENCE Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Seven (7+) years of progressive experience in network engineering, telecommunications, or infrastructure operations. Five (5+) years of leadership experience managing technical teams or critical infrastructure services. Advanced experience with Cisco networking technologies. Significant experience with enterprise firewall and security technologies, Palo Alto and/or Fortinet preferred. Experience in a marine container terminal or similar industrial environment is preferred Experience working in a unionized environment, a plus. PHYSICAL REQUIREMENTS The ability to work any days or hours, including weekends and holidays. The ability to walk and stand for extended periods of time. The ability to use a computer and keyboard. The ability to sit and work at a desk and/or computer for extended periods of time. The ability to lift 30-50 pounds with or without assistance. The ability to drive a company owned pickup truck. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. WORKING ENVIRONMENT The work is performed both inside and outside at LBCT sites, various marine terminal locations, in temporary offices and in classrooms. Position is based in Long Beach, CA; work assignments may require travel to other marine terminal sites or travel to other offices. TWIC: You will be required to apply and successfully obtain a TWIC (Transportation Worker's Identification Credential). NOTE: This job description is not all-inclusive. An Employee may perform other related duties as required to meet the ongoing needs of LBCT LLC. LBCT LLC is an equal opportunity employer committed to equity and inclusion in the workplace. Compensation details: 00 Yearly Salary PI8967c5-

Job Description Senior Network Engineer (Direct-Hire/Perm) Thomasville , NC - Fully Onsite Salary Range: $130,000 to $170,000/yr +Benefit Package Bonus Structure: Up to 30% Environment: Network is predominately Cisco in the Data Centers using Cisco ACI Experience: o Specialist on complex technical and business matters. o 7+ years of network engineering expertise supporting 100+ site WAN and LAN environment o Work is highly independent. o May assume a team lead role for the work group. o Typically requires 7+ years of related experience. o 7+ years of experience with core, distribution, and access switching and routing technologies and datacenter technologies (e.g MPLS, vPC, Etherchannel, BGP, OSPF, policy based routing) o Strong knowledge of networking technologies and WAN communications including TCP/IP (routing and subnetting), QoS, MPLS, IPSec, etc o Understanding of cross-functional/cross-domain requirements and impact o Expertise in networking concepts o Experience implementing and supporting SD-WAN environments o Strong knowledge of Load Balancing and Global Server Load Balancing o Strong troubleshooting skills o Experience supporting voice and video across the WAN o Experience using Visio or other tools for documentation o Strong organization and analytical skills o Detail oriented Primary Responsibilities: o Lead the design, architect, and manage network infrastructure that best supports business initiatives o Monitor network performance and recommend network changes and upgrades based on utilization o Collaborate with Technical Architects in network and other systems design o Provide assistance to Network Engineer team with escalated advanced network related troubleshooting issues o Maintain knowledge of current and emerging technologies/products/trends related to architectural solutions Job Description: Responsible for designing, developing, and implementing complex communication networks within the organization. Primarily responsible for all aspects of switching hardware from core to network edge, including documentation, monitoring, troubleshooting and change control. Working with a team to perform system configurations and installations, system administration, and system security. Builds and maintains network (WAN, Data Center, and Core) and integrates with all enterprise systems. Education: o Bachelor's degree in an IT related field or equivalent education and experience

Job Description Title -Support Center Analyst Full Time Permanent Role Location - NYC, Boston, Miami Shift - REMOTE. The Opportunity The Support Center Analyst is responsible for providing Firmwide first-line support, system administration, and problem resolution for hardware and software applications. Works with other Support Center Analysts to maintain Support Center documentation and the ticket management database. Collaborates with management to maintain service levels and improve service techniques. Ensures client service and satisfaction are achieved in all areas of the position. Provide timely technical support via phone, email, and voicemail, adapting instructions for non-technical users. Log, troubleshoot, resolve, and escalate incidents and service requests through ServiceNow, resolving issues within 15 minutes when possible. Access and maintain system administration tools to support users and Level 2/Level 3 teams. Maintain Support Center knowledge base documentation, ticket records, and technical knowledge. Build positive client relationships, identify user needs, and ensure quality service. Generate weekly and special reports and distribute IT Bulletins and system notifications. Manage user onboarding, offboarding, account transfers, and Microsoft Exchange distribution lists. Administer Azure Active Directory, ADUC, MECM, Microsoft Entra ID, MFA, and Intune to support user accounts and mobile devices. Manage SPAM emails through Mimecast and monitor cybersecurity alerts using LogRhythm and MS ATA. Perform WAN Restoration testing across US, Europe, and Asia Pacific regions. Assist with product QA testing, Support Center projects, and process improvements. Collaborate with Support Center Analysts, management, and other support teams to maintain service levels and resolve technical issues. ABOUT YOU High School Diploma or GED required; AA degree in Computer Information Systems, Computer Science, or equivalent IT certification is a plus. Knowledge of Windows 11 Enterprise, MS Office 365, and Remote Access technologies (VPN, RDP, AVD, wireless, and mobile). Prior client service experience with strong customer service skills. Knowledge of PowerShell, legal document software, and System Administration is a plus. Strong analytical, problem-solving, and organizational skills. Proactive, collaborative, and solution-oriented with strong accountability and initiative. Excellent oral and written communication skills; ability to work effectively with all levels of personnel. Rotational weekly on-call availability required during weekends and after hours. Please reach out to me if you have any questions. Wishing you a great day ahead!

Job Description A little about this gig Our client, a large and complex enterprise organization, is seeking an experienced Scrum Master to support an engineering team by strengthening Agile delivery, improving team collaboration, and creating greater transparency around delivery health. This individual will serve as a delivery leader and Agile coach, helping the team continuously improve how they plan, communicate, collaborate, and deliver. Strong communication and facilitation skills will be especially important in this role, as the Scrum Master will need to create engagement within a quieter team, surface issues that may otherwise go unspoken, and help the team work through ambiguity toward clear decisions. The ideal candidate brings a strong Agile and Scrum background first and foremost, along with experience applying traditional project or program management practices where appropriate. This is not a traditional Scrum Project Manager role - the focus is on coaching the team, improving delivery practices, protecting engineering focus time, and using data to drive transparency and continuous improvement. Responsibilities Act as a delivery leader and Agile coach, helping the team improve how work is planned, communicated, and delivered. Own and continuously improve the team's Agile delivery cadence, identifying opportunities to make processes more effective and efficient. Facilitate meaningful Scrum events, including sprint planning, daily stand-ups, retrospectives, backlog refinement, and sprint reviews. Leverage proven facilitation and problem-solving frameworks, such as LUMA, to drive meaningful conversations and outcomes. Build stronger communication and collaboration across the team, creating an environment where team members are comfortable raising blockers, dependencies, risks, and concerns. Protect engineering focus time by minimizing unnecessary meetings and appropriately pushing back on Product and Engineering leaders when additional process is not adding value. Partner closely with Product and Engineering on priorities, OKRs, capacity, and delivery planning. Proactively identify cross-team dependencies, blockers, and delivery risks and drive them toward resolution. Use Jira metrics and dashboards to provide clear visibility into delivery health, progress, risks, and opportunities for improvement. Facilitate difficult, ambiguous, or cross-functional conversations and guide stakeholders toward clear decisions, ownership, and next steps. Communicate delivery health effectively to both engineering teams and leadership using meaningful data and metrics. Coach team members on Agile principles while promoting continuous improvement, accountability, and collaboration. The Ideal Candidate Strong hands-on experience as a Scrum Master or Agile delivery leader supporting software engineering or technology teams. Strong knowledge of Agile and Scrum principles, methodologies, and team practices. Demonstrated experience coaching teams and improving Agile delivery, rather than solely organizing or facilitating ceremonies. Strong communication, collaboration, and facilitation skills with the ability to engage both technical teams and leadership. Experience identifying and resolving cross-team dependencies, blockers, and delivery risks. Strong working knowledge of Jira, including delivery metrics, reporting, and dashboards. Experience partnering with Product and Engineering teams on prioritization, OKRs, capacity, and delivery planning. Ability to navigate challenging or ambiguous conversations and drive cross-functional stakeholders toward decisions. Ability to appropriately challenge stakeholders, push back when necessary, and protect engineering teams from unnecessary process and distractions. Experience applying traditional project or program management practices, particularly around risks, dependencies, planning, and stakeholder communication. Preferred: experience supporting engineering teams within a large, complex enterprise environment. Preferred: familiarity with LUMA or similar facilitation and human-centered problem-solving frameworks. Preferred: experience leveraging Agile delivery metrics to identify opportunities for continuous improvement. Preferred: experience working across Product, Engineering, and multiple dependent technology teams. Reasons to Love it Opportunity to take on a true delivery leadership and Agile coaching role rather than a purely administrative Scrum Master position. Join a large, complex enterprise environment with meaningful cross-functional exposure to Product and Engineering leadership. Play a pivotal role in shaping a healthier delivery environment - one where risks and dependencies surface earlier, decisions happen faster, and engineering focus time is protected. Use modern Agile facilitation frameworks and data-driven tools, including Jira metrics and dashboards, to drive continuous improvement. Make a visible, measurable impact on team communication, collaboration, predictability, and self-sufficiency. Partner directly with leadership to communicate delivery health and influence organizational decision-making.

Job Description Title: Network Operations Engineer Work Location: Longmont, CO 80503 Duration: 12 Months Job Type: Temporary Assignment Work Type: Onsite Pay Rate: $50.00-$55.00/Hr Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Job Description: About the role - you will: Carry out day-to-day operational and technical support for network services. (Queries from Labs, End user team members, ticket execution via Freshworks etc) Maintain updated schematic diagrams for infrastructure and low-level architecture design diagram Maintain updated inventory of network devices Monitoring network performance, system availability, and reliability Installing and configuring network hardware such as Wireless AP, Switches, Phones, Routers across site, Labs, Office and Data Center Participate in network implementation projects if required About Individual: We are looking for candidates who are passionate and knowledgeable about IT networking Good analytical skills, especially in incident and problem management Good verbal and written communication skills. Time management and communication skills Positive attitude possesses keen sense of urgency, and is a clear-thinker able to perform in high-pressure situations. Eagerness to learn and apply new technologies. Required Technical Skills: Knowledge and experience working with Cisco andor Juniper network equipment Familiarity with basic switching and routing such as VLAN, VXLAN, STP, VPC, HSRP, NAT, IPSec, MPLS, OSPF, BGP, EIGRP Familiarity with IP communication and routing (OSPF, EIGRP, BGP) Familiarity with LAN / WAN / WIFI/ Structured Cabling and network equipment such as firewalls, switches, routers, wireless controller, load balancer, Infoblox Knowledge in network monitoring tools, automation, packet-level analysis of application and network protocols. Your Experience Includes: Skills in network protocols and technologies, familiarity with network security principles, and experience with networking equipment are highly valued. Have a background or study in Information Technology, Computer Science, or a related field. TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Description Job Description Pay Rate Range: $ 49.24 - 51.51/hr, Job Description: We are looking for an IDMC Tech Lead to drive the technical analysis, design, build, validation, and testing activities for an Informatica CDI-PC to IDMC conversion initiative. The role requires strong hands-on experience across Informatica PowerCenter, CDI-PC, IICS/IDMC, Oracle SQL, and Unix, with the ability to understand asset complexity, estimate effort, allocate work, guide team members, and improve conversion processes. Required Skillset Skill Area Required Capabilities Expected Depth Informatica PowerCenter Mappings, sessions, workflows, mapplets, worklets, reusable transformations, parameter files, dependencies, and runtime behavior Advanced Informatica CDI-PC CDI-PC workflow, mapping, session analysis, parameterization, conversion considerations, and behavioral comparison with IDMC Advanced IICS / IDMC Mapping tasks, taskflows, connections, runtime environments, schedules, assets corresponding to sessions/workflows/mappings, validation, and deployment readiness Advanced Oracle SQL Source/target analysis, complex joins, data validation queries, reconciliation scripts, performance checks, and defect analysis Strong Unix Commands File handling, shell navigation, logs, permissions, grep/sed/awk basics, job support, and parameter/script analysis Strong Python Helpful for automation, validation utilities, metadata extraction, comparison reports, and repeatable migration accelerators Good to have B2B / EDI Awareness Familiarity with B2B services and healthcare EDI formats such as 835 and 837, including file structure awareness and integration considerations Preferred Skill Area Required Capabilities Expected Depth DVO Familiarity with Informatica Data Validation Option for automated data reconciliation and validation Preferred Key Responsibilities 1. CDI-PC / PowerCenter Asset Analysis Analyze Informatica CDI-PC / PowerCenter workflows, mappings, sessions, mapplets, worklets, parameter files, reusable components, and dependency structures. Assess current-state conversion readiness, identify complexity drivers, and document technical assumptions, gaps, and risks. Review runtime behaviors, parameterization patterns, file handling logic, source/target connectivity, and transformation-level dependencies. Analyze B2B service dependencies and EDI-related integration patterns, including awareness of 835/837 file format handling where applicable. 2. IDMC / IICS Design and Build Design and create IDMC / IICS assets corresponding to legacy sessions, mappings, workflows, and runtime configurations. Create and validate mapping tasks, taskflows, connections, schedules, parameters, and other IDMC assets required for end-to-end migration. Ensure IDMC implementation aligns with functional intent, source-to-target rules, transformation behavior, scheduling needs, and operational controls. Drive configuration consistency, naming standards, reusable patterns, and environment migration practices across the conversion workstream. 3. Complex Transformation Handling Provide deep technical analysis for complex Informatica transformations, including Java transformations, XML transformations, expression/router/lookup/aggregator patterns, and reusable transformation logic. Understand and explain how transformations behave in IDMC compared with CDI-PC / PowerCenter, including capability differences, conversion constraints, and required redesign patterns. Identify transformation-specific risks, build IDMC-compatible alternatives, and guide developers on remediation approaches. 4. Validation, Testing, and DVO Usage Own technical validation for converted assets, including unit testing, system integration testing support, data reconciliation, defect triage, and production-readiness checks. Create or review Oracle SQL-based validation queries and compare source/target results to confirm conversion accuracy. Leverage familiarity with Informatica Data Validation Option (DVO) to support repeatable reconciliation and automated validation where applicable. Review logs, runtime statistics, and failure patterns to troubleshoot issues across CDI-PC, IDMC, database, Unix, and file-handling layers. 5. Estimation, Planning, and Delivery Leadership Estimate conversion and testing effort based on asset complexity, including number of transformations, workflow dependencies, parameterization, source/target count, B2B/EDI interactions, custom logic, and testing scope. Break down technical work into actionable tasks and allocate work to team members based on skill, complexity, and delivery priorities. Track progress, identify blockers early, coordinate with functional teams, and support delivery governance through status inputs and risk communication. Suggest process improvements, reusable accelerators, automation opportunities, templates, and checklists to improve speed, quality, and consistency. 6. Knowledge Management and Team Enablement Prepare and maintain knowledge documentation, technical design notes, conversion playbooks, validation evidence, defect learnings, and implementation standards. Conduct walkthroughs with developers, QA, business analysts, and stakeholders to explain conversion approach, technical decisions, assumptions, and validation outcomes. Mentor team members on CDI-PC to IDMC conversion patterns, transformation differences, IDMC taskflow design, troubleshooting, and documentation practices. Technical Expectations by Workstream Workstream Tech Lead Ownership Key Outputs Discovery and Analysis Lead asset inventory review, complexity assessment, dependency mapping, parameter file review, and gap identification. Analysis notes, complexity ratings, effort estimates, migration assumptions, risk log IDMC Build Guide and review creation of mappings, mapping tasks, taskflows, connections, parameters, and other migrated assets. IDMC assets, build checklist, peer review findings, configuration standards Transformation Remediation Evaluate Java, XML, and complex transformation behavior and define IDMC-compatible design patterns. Remediation design, conversion rules, transformation decision log Validation and Testing Define validation approach, review SQL/DVO reconciliation, support test execution, and drive defect closure. Test evidence, reconciliation reports, defect RCA, sign-off inputs Delivery Governance Estimate, plan, allocate tasks, monitor progress, escalate risks, and improve repeatable delivery process. Task plan, allocation tracker, status inputs, lessons learned, process improvements Knowledge Documentation Document conversion patterns, standards, limitations, and operational knowledge for future support. KT documents, playbooks, runbooks, best-practice guides Minimum Qualifications 8 years of experience in Informatica delivery, with strong hands-on experience in PowerCenter and/or CDI-PC. Practical experience with IICS / IDMC asset creation, validation, and troubleshooting. Strong Oracle SQL skills for data analysis, reconciliation, and defect investigation. Working knowledge of Unix commands for file processing, log review, and operational support. Experience leading technical teams, assigning work, reviewing deliverables, and guiding remediation of complex issues. Ability to understand existing ETL logic, compare behavior across platforms, and translate legacy designs into IDMC assets. Preferred Qualifications Experience in Informatica CDI-PC to IDMC / IICS conversion or modernization programs. Familiarity with B2B services and EDI files, especially healthcare-related 835/837 formats. Experience with Informatica Data Validation Option (DVO) or similar automated data validation tools. Python scripting experience for automation, metadata parsing, comparison reporting, or validation utilities. 5 years of Experience in Design Develop and maintain data integration workflows using Informatica IDMC (Cloud Data Integration (Azure) Cloud Application Integration etc.). 2. Build and optimize ETL/ELT pipelines that ingest transform and load data into Databricks Lakehouse. 3. Proficiency in Linux/Python scripting 4. Collaborate with data architects analysts and business stakeholders to understand data requirements and deliver robust solutions. 5. Implement best practices for data governance metadata management and data quality using Informatica tools. 6. Configure and manage connections between Informatica IDMC and Databricks including secure authentication and data movement strategies. 7. Monitor and troubleshoot data pipelines for performance reliability and scalability. 8. Automate data workflows and orchestrate jobs using Informaticas scheduling and event-driven capabilities. 9. Document technical specifications data flow diagrams and operational procedures. 10. Experience with Peta byte scale data ingestion data migration. 11. Ability to adopt various type of data formats and data sizes. Essential Skills: Informatica IDMC (IICS) Developer Keyword: Azure data factory Databricks Azure Synapse Analytics Python Sql Pyspark Databricks Skills: Informatica Powercentre Experience Required: 10 & Above Skills:CategoryNameRequiredImportanceExperienceSkillCategoryTest1_MNInformatica PowercentreYes1>7 years

Job Description Job Description Summary: Under the supervision of the Direct Programs Manager the VDC Person-Centered Counselor is responsible for providing the management, supervisory services, and administrative support necessary to coordinate, implement, and administer the activities of the VDC program between ElderSource, the U.S. Department of Veterans Affairs (VA), eligible veteran beneficiaries (and/or their representatives), and the fiscal staff. The Person-Centered Counselor provides technical assistance and serves as a consultant to veteran beneficiaries and their representatives. Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons. I. Essential Duties and Responsibilities include the following: Provides detailed VDC program orientation to veteran and/or representative including how the program relates to self-direction, plan creation, service provision, and budget management to allow the veteran to live independently in the community; also trains the veteran or representative in self-direction with the goal of empowering the veteran or representative to take more control over time. Conducts home-based visits with veteran and/or representative to perform assessment, develop service plan, identify functioning level, sources of support, etc. and conducts reassessments when there are changes in condition, program or situation; addresses other concerns as they arise. Assists with monthly invoices; and interact with fiscal staff regarding participant and employee set-up, budget, and invoicing. Works with local VA Medical Center liaisons and ElderSource's fiscal staff to identify, evaluate, and transition veterans into the VDC program; coordinate timely enrollment of referred veteran beneficiaries; prepare and distribute ongoing communication of issues; and work to resolve issues which may arise. Maintains current listing of active veterans, caseloads, expenditures and budget spending plans, and ensures the Veteran Database is properly updated and maintained. 2 Keeps current on issues and programs affecting veterans and acts as a resource for organizations and the general public. II. Working Relationships A. Finance Weekly completion of Veteran time sheets. Timely completion and upload of new, annual and quarterly documentation that impacts billing and services. B. Regulatory Bodies: Ensure compliance with all legal and regulatory requirements. Respond promptly to requests and operate with full transparency. C. Program Participants Timely onboarding, and ongoing communication of VDC participants. Accurate and timely review of timesheets for bi-weekly compensation payout. Review of procedures as needed with Veteran and business representative. D. Funders: Maintain transparency and accountability to donors and funders by providing regular updates on the impact of their contribution. Ensure compliance with all funding requirements. Nurture and strengthen relationships with donors and funders E. Communications: Shares Mission Moments with Communications staff to demonstrate to the community the importance and value of the program. This position requires the employee to travel frequently throughout Northeast Florida, as directed. Where agency car is not used; cost of travel is paid by the traveler and will be reimbursed according to state travel reimbursement policies. III. General Responsibilities: Ensures that all client data is transmitted, stored, and disposed of according to the confidentiality requirements of ElderSource and all federal and state regulations. Attends conferences, workshops, and meetings to keep abreast of developments and issues related to the functions of this position. Accesses, inputs, and retrieves information from a computer. Participates, during regular and irregular office hours, in ElderSource disaster operations performing disaster related functions as assigned by the ElderSource Emergency Coordinating Officer. The employee will determine his/her own 3 availability for this function when (s)he has been directly affected by the disaster. 5. Performs other marginally essential duties, as directed. IV. Competency A. To perform the job successfully, this position should demonstrate the following competencies: B. Analytical - Synthesizes complex or diverse information; Collects and research data; Uses intuition and experience to complement data; Designs works flows and procedures. C. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. D. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; able to read and interpret written information. E. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. V. Qualifications To perform this job successfully, employees must be able to perform each essential function listed below in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Regular and consistent attendance is essential to perform the essential functions of this position. Employees are expected to use discretion, independent judgment, make complex decisions, and perform a variety of advanced technical duties, many of which are time sensitive in nature. VI. Education and/or Experience Bachelor's degree (B.A./B.S.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience. VII. Language Skills A. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. B. Ability to write reports, business correspondence, and procedure manuals. C. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. VIII. Mathematical Skills A. Ability to calculate figures and amounts such as simple addition, subtraction, and percentages. VIII. Reasoning Ability A. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 4 B. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. IX. Computer Skills To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software. X. Physical Demands The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. While performing the duties of this job, this position is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. XI. Work Environment The work environment characteristics described are representative of those this position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. Equal Opportunity Employer - ElderSource values all people in everything we do. We welcome the unique insights and perspectives of all persons in our quest to fulfill our mission