Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard! Why you'll love this job As part of the Identity Services team, you'll help deliver secure digital products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring strong identity controls such as role based access, authentication, authorization, and governance. This role requires attention to detail, strong problem solving, and high ethical responsibility. The fast paced global airline environment offers opportunities for professional development, continuous growth, and meaningful impact. As the Senior Manager of Identity Protection products, you will be responsible for the Privileged Access, Secrets Management, Digital Certificates & Encryption platforms, teams, and processes. This includes the human and non-human identities that are leveraged by American users and systems. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Privileged Access Management: Oversee the tools and processes that control, monitor, and secures access to critical systems and sensitive data by users, accounts, and processes with elevated privileges. Secrets Management: Oversee the non-human identity vaulting and lifecycle management platforms. Public Key Infrastructure & Certificate Management: Responsible for management of the public and private PKIs while ensuring certificates are managed throughout their lifecycle. Encryption Services: Responsible for designing, implementing, operating, and governing cryptographic technologies while ensuring compliance, key management, scalability, and enterprise-wide consistency. Access Control & Governance: Develop, implement, oversee, and lead strategic access control policies and procedures to ensure privileged access to systems and data is least-privilege and properly managed. Strategic Planning and Governance: Lead the development and implementation of enterprise-wide strategies for digital certificates, encryption, and PAM, ensuring alignment with organizational goals and regulatory requirements. Product and Portfolio Management: Direct the planning, execution, and delivery of critical projects related to identity & access products, ensuring they meet strategic objectives, are completed on time, and within budget. Stakeholder Communication and Reporting: Communicate key risks, strategies, and statuses related to identity & access products to executive leadership and prepare detailed performance reports with strategic insights and KPIs. Leadership and Development: Provide visionary leadership and mentorship to a team of cybersecurity professionals specializing in identity & access products, fostering a culture of excellence and continuous development through targeted training opportunities. Audit and Compliance: Lead and ensure the execution of regular audits of access controls and directory services to ensure compliance with internal policies and external regulations. Address any identified issues or gaps. Risk Assessment and Management: Oversee risk assessments related to digital certificates, encryption, and PAM, develop strategic risk mitigation plans, and ensure continuous improvement of security measures. Incident Response and Troubleshooting: Oversee and provide strategic direction for the response to and resolution of access-related security incidents and service requests. Guide the troubleshooting and resolution of issues related to user access and directory services. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Prior job experience in cybersecurity management or a related field is required. 7+ years of IT career experience in a closely related field 5+ years in a people leadership role Preferred Qualifications- Education & Prior Job Experience Bachelor's degree in Information Security, Computer Science, or a related field; advanced degree preferred 7+ years of IT career experience in a closely related field Proven track record of developing and implementing successful cybersecurity programs Experience managing security audits and assessments Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001) Skills, Licenses & Certifications Relevant certifications including but not limited to CISSP, CISM, CISA, CompTIA Security+, Certified Identity and Access Manager (CIAM), and Microsoft Certified: Identity and Access Administrator Associate In-depth knowledge of IAM principles, technologies, and best practices. Understanding of Privileged Access, Secret, and Vaulting tools and technologies. Understanding of Public Key Infrastructures, Digital Certificates, and Encryption management, and related secure lifecycle platforms. Knowledge of regulatory compliance requirements related to access management (e.g., GDPR, HIPAA, SOX) Strong problem-solving and analytical skills to identify and address access management issues Strong verbal and written communication skills to effectively interact with technical and non-technical stakeholders Capability to manage IAM projects and initiatives, with experience working with various stakeholders, including technology teams, business teams, and end users. Ability to develop, update, and enforce comprehensive IAM strategies and policies. Proficiency in ensuring compliance with IAM standards and conducting risk assessments. Strong problem-solving and analytical skills to identify and address IAM-related security threats. Strong agile management skills to oversee the implementation and maintenance of IAM solutions. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
11/12/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard! Why you'll love this job As part of the Identity Services team, you'll help deliver secure digital products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring strong identity controls such as role based access, authentication, authorization, and governance. This role requires attention to detail, strong problem solving, and high ethical responsibility. The fast paced global airline environment offers opportunities for professional development, continuous growth, and meaningful impact. As the Senior Manager of Identity Protection products, you will be responsible for the Privileged Access, Secrets Management, Digital Certificates & Encryption platforms, teams, and processes. This includes the human and non-human identities that are leveraged by American users and systems. Additional information about the skills needed for this position is listed in the Skills, Licenses & Certifications section below. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Privileged Access Management: Oversee the tools and processes that control, monitor, and secures access to critical systems and sensitive data by users, accounts, and processes with elevated privileges. Secrets Management: Oversee the non-human identity vaulting and lifecycle management platforms. Public Key Infrastructure & Certificate Management: Responsible for management of the public and private PKIs while ensuring certificates are managed throughout their lifecycle. Encryption Services: Responsible for designing, implementing, operating, and governing cryptographic technologies while ensuring compliance, key management, scalability, and enterprise-wide consistency. Access Control & Governance: Develop, implement, oversee, and lead strategic access control policies and procedures to ensure privileged access to systems and data is least-privilege and properly managed. Strategic Planning and Governance: Lead the development and implementation of enterprise-wide strategies for digital certificates, encryption, and PAM, ensuring alignment with organizational goals and regulatory requirements. Product and Portfolio Management: Direct the planning, execution, and delivery of critical projects related to identity & access products, ensuring they meet strategic objectives, are completed on time, and within budget. Stakeholder Communication and Reporting: Communicate key risks, strategies, and statuses related to identity & access products to executive leadership and prepare detailed performance reports with strategic insights and KPIs. Leadership and Development: Provide visionary leadership and mentorship to a team of cybersecurity professionals specializing in identity & access products, fostering a culture of excellence and continuous development through targeted training opportunities. Audit and Compliance: Lead and ensure the execution of regular audits of access controls and directory services to ensure compliance with internal policies and external regulations. Address any identified issues or gaps. Risk Assessment and Management: Oversee risk assessments related to digital certificates, encryption, and PAM, develop strategic risk mitigation plans, and ensure continuous improvement of security measures. Incident Response and Troubleshooting: Oversee and provide strategic direction for the response to and resolution of access-related security incidents and service requests. Guide the troubleshooting and resolution of issues related to user access and directory services. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training. Prior job experience in cybersecurity management or a related field is required. 7+ years of IT career experience in a closely related field 5+ years in a people leadership role Preferred Qualifications- Education & Prior Job Experience Bachelor's degree in Information Security, Computer Science, or a related field; advanced degree preferred 7+ years of IT career experience in a closely related field Proven track record of developing and implementing successful cybersecurity programs Experience managing security audits and assessments Experience with regulatory compliance and industry standards (e.g., GDPR, PCI-DSS, ISO 27001) Skills, Licenses & Certifications Relevant certifications including but not limited to CISSP, CISM, CISA, CompTIA Security+, Certified Identity and Access Manager (CIAM), and Microsoft Certified: Identity and Access Administrator Associate In-depth knowledge of IAM principles, technologies, and best practices. Understanding of Privileged Access, Secret, and Vaulting tools and technologies. Understanding of Public Key Infrastructures, Digital Certificates, and Encryption management, and related secure lifecycle platforms. Knowledge of regulatory compliance requirements related to access management (e.g., GDPR, HIPAA, SOX) Strong problem-solving and analytical skills to identify and address access management issues Strong verbal and written communication skills to effectively interact with technical and non-technical stakeholders Capability to manage IAM projects and initiatives, with experience working with various stakeholders, including technology teams, business teams, and end users. Ability to develop, update, and enforce comprehensive IAM strategies and policies. Proficiency in ensuring compliance with IAM standards and conducting risk assessments. Strong problem-solving and analytical skills to identify and address IAM-related security threats. Strong agile management skills to oversee the implementation and maintenance of IAM solutions. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers air-cooled and water-cooled , pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center. Key job responsibilities • Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. • Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholder's management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor's work to ensure compliance with the scope, design, SOO and applicable local codes. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 5+ years of industrial controls and automation experience - 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience - Bachelor's degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree. PREFERRED QUALIFICATIONS - Experience in project management in data centers or comparable critical infrastructure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 111 100.00 USD annually
11/12/2026
Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers air-cooled and water-cooled , pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center. Key job responsibilities • Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems. • Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholder's management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor's work to ensure compliance with the scope, design, SOO and applicable local codes. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 5+ years of industrial controls and automation experience - 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience - Bachelor's degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree. PREFERRED QUALIFICATIONS - Experience in project management in data centers or comparable critical infrastructure Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, VA, Herndon - 111 100.00 USD annually
Job description OVERVIEWThe Senior Systems Administrator provides advanced server and systems support to the Service Delivery Team. This position handles escalated system infrastructure requests, complex systems administration issues, system design and implementation projects, and proactive monitoring of client environments. The Systems Administrator must possess strong server expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)
11/12/2026
Full time
Job description OVERVIEWThe Senior Systems Administrator provides advanced server and systems support to the Service Delivery Team. This position handles escalated system infrastructure requests, complex systems administration issues, system design and implementation projects, and proactive monitoring of client environments. The Systems Administrator must possess strong server expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)
Job description OVERVIEWThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments. The Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)
11/12/2026
Full time
Job description OVERVIEWThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments. The Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.RESPONSIBILITIES & TASKSHELPDESK ESCALATIONS & SUPPORT Handle escalated tickets from the helpdesk team on complex network and systems issues Provide advanced troubleshooting for network infrastructure problems affecting client operations Resolve technical issues related to servers, operating systems, applications, and network connectivity Mentor junior technicians by answering high-level technical questions and providing guidance Assist other team members with network troubleshooting and onsite challenges TICKETING SYSTEM & DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record all work in the ticketing system with accurate billing time and notes Maintain documentation of network designs, configurations, and procedures in ITBoost Create and update Standard Operating Procedures (SOPs) for network operations and maintenance Ensure all network changes and incidents are properly documented and communicated Split tickets with multiple issues into individual tickets for proper tracking PROJECT WORK Support the project team with network design and implementation for client deployments Support network upgrades, migrations, and infrastructure optimization initiatives Collaborate on complex multi-site and hybrid network projects COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes Escalate tickets requiring Service Delivery Manager support Communicate ticket status to clients at every step of the way Notify clients of any changes or outages related to their issues Identify, communicate, and mitigate potential risks to the Service Delivery Manager and clients TEAM WORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator Adhere to all company security procedures and maintain vigilance for security issues Identify opportunities for improvement and make constructive suggestions for change Contribute to innovative process improvements SKILLS & ATTRIBUTESDESIRED 2+ years of hands-on experience in high-level network maintenance, configuration, and administration Great communication skills, founded in being a good listener Strong systems administration knowledge and experience with Windows Server and Azure environments Advanced knowledge of network design principles and enterprise network architectures Strong experience with SonicWall firewalls and network security appliances Experience and knowledge of working with the Microsoft 365 Platform Experience working with vendors for expedited troubleshooting of hardware and software systems Proven experience configuring and troubleshooting VPN technologies Advanced TCP/IP networking knowledge and network troubleshooting methodology Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders Exceptional attention to detail with strong organizational skills Ability to keep up with and adapt to the fast-paced IT world Ability to answer and explain high-level technical networking and systems questions clearly Experience supporting Microsoft 365 or other cloud platforms from a network and systems perspective NICE TO HAVE Experience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect) Experience handling technical service tickets Professional IT Certifications such as CompTIA Network+ and Security+ Client experience certifications such as Helpdesk Habits Experience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business WHAT WE OFFER Competitive health, dental, and vision coverage An easy-going environment and culture (we all enjoy what we do) Subscription to Cybrary.it for ongoing professional development Company laptop and necessary equipment Flexible work-from-home arrangements after 90-day probationary period 401(k) retirement plan COMPENSATION $80,000 - $85,000 (commensurate with experience)
Job Title: Senior IT Help Desk Support & Automation Specialist Position Overview Bring your deep IT support experience and automation mindset to a hands-on role supporting critical facility operations. This position combines frontline technical troubleshooting with process improvement, operational documentation, and opportunities to streamline recurring support activities. The Senior IT Help Desk Support & Automation Specialist provides first-line technical support to staff across education, medical, and facility operations while partnering with the Help Desk Manager to improve support consistency, document workflows, and identify automation opportunities. What You'll Do Serve as a first point of contact for help desk requests and rotating call queue coverage. Troubleshoot network, endpoint, and user access issues. Perform password resets and assist users with common technical problems. Support staff across education, medical, and facility operations. Record, track, and resolve requests using a ticketing system. Partner with the Help Desk Manager to capture existing processes and operational knowledge. Create and maintain clear SOPs, workflows, and support documentation. Assist with cross-training staff and improving consistency in help desk operations. Identify opportunities to automate routine tasks and improve support functionality. Assist with endpoint management as needed. Required Qualifications 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable. 10+ years of IT troubleshooting, help desk, and/or technical support experience. Experience with network-to-endpoint issues. Bachelor's degree or equivalent relevant experience. Candidates with a High School Diploma require 4 additional years of relevant experience. Candidates with an Associate's Degree require 2 additional years of relevant experience. Preferred Qualifications Experience with PowerShell, Power Automate, or the Microsoft Power Platform. Experience developing AI-enabled workflows or other automation. Endpoint management experience. Microsoft Intune experience. Microsoft MD-102 certification (Microsoft 365 Certified: Endpoint Administrator Associate). Work Environment & Background Screening This position is based onsite .Candidates must pass the facility's required background screening, including: Criminal history check 5-panel drug screening Credit report The role is onsite and desk-based, with no travel or overnight work required. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
11/12/2026
Full time
Job Title: Senior IT Help Desk Support & Automation Specialist Position Overview Bring your deep IT support experience and automation mindset to a hands-on role supporting critical facility operations. This position combines frontline technical troubleshooting with process improvement, operational documentation, and opportunities to streamline recurring support activities. The Senior IT Help Desk Support & Automation Specialist provides first-line technical support to staff across education, medical, and facility operations while partnering with the Help Desk Manager to improve support consistency, document workflows, and identify automation opportunities. What You'll Do Serve as a first point of contact for help desk requests and rotating call queue coverage. Troubleshoot network, endpoint, and user access issues. Perform password resets and assist users with common technical problems. Support staff across education, medical, and facility operations. Record, track, and resolve requests using a ticketing system. Partner with the Help Desk Manager to capture existing processes and operational knowledge. Create and maintain clear SOPs, workflows, and support documentation. Assist with cross-training staff and improving consistency in help desk operations. Identify opportunities to automate routine tasks and improve support functionality. Assist with endpoint management as needed. Required Qualifications 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable. 10+ years of IT troubleshooting, help desk, and/or technical support experience. Experience with network-to-endpoint issues. Bachelor's degree or equivalent relevant experience. Candidates with a High School Diploma require 4 additional years of relevant experience. Candidates with an Associate's Degree require 2 additional years of relevant experience. Preferred Qualifications Experience with PowerShell, Power Automate, or the Microsoft Power Platform. Experience developing AI-enabled workflows or other automation. Endpoint management experience. Microsoft Intune experience. Microsoft MD-102 certification (Microsoft 365 Certified: Endpoint Administrator Associate). Work Environment & Background Screening This position is based onsite .Candidates must pass the facility's required background screening, including: Criminal history check 5-panel drug screening Credit report The role is onsite and desk-based, with no travel or overnight work required. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Corporate IT Systems Administrator for a full-time position. Position Summary: The Corporate IT Systems Administrator is responsible for the day-to-day administration, support, security, and maintenance of NuAxis Innovations' corporate technology environment. Reporting to the Director, Program Management Office, this position provides hands-on technical support across cloud infrastructure, networks, endpoints, corporate systems, websites, user access, software licensing, and IT assets at the Corporate Headquarters in Vienna, VA. This role serves as a primary internal technical resource for employees and helps ensure the company's technology environment is secure, reliable, properly licensed, documented, and aligned with organizational requirements. The successful candidate will independently resolve routine and moderately complex issues, identify recurring problems and risks, improve processes, and escalate advanced infrastructure or security matters when appropriate. Key Responsibilities Azure & Cloud Administration Support the administration, maintenance, and documentation of the company's Microsoft Azure environment. Monitor Azure resources, configurations, permissions, and usage; assist with cloud troubleshooting and optimization. Maintain appropriate administrative access and escalate architecture, security, or capacity concerns. Microsoft 365, Identity & Access Management Administer Microsoft 365 accounts, groups, licenses, permissions, and related services. Support Microsoft Entra ID administration, including authentication, multifactor authentication, role-based access, and account recovery. Provision, modify, review, and remove access based on approved business requirements and least-privilege principles. Monitor usage and licensing and identify opportunities to reclaim or optimize licenses. Network & Firewall Administration Administer and support corporate wired, wireless, remote-access, and VPN connectivity. Configure, monitor, troubleshoot, and maintain network equipment and services. Administer corporate firewall configurations and access in accordance with established security requirements. Maintain network and firewall documentation and coordinate escalated support with vendors or specialized resources. Endpoint, Imaging & Asset Management Configure, image, deploy, maintain, and support company computers and related equipment. Administer endpoints through Microsoft Intune and other approved management tools. Maintain standard device configurations and support operating system, application, security, and configuration updates. Manage the IT asset lifecycle, including inventory, assignment, transfer, recovery, replacement, secure disposition, warranty status, and refresh planning. Software & License Administration Administer corporate software subscriptions, licenses, user assignments, renewals, and administrative ownership. Provision and remove software access as employees join, leave, or change roles. Maintain accurate records of applications, licenses, administrative accounts, and assigned users. Coordinate software purchasing and renewal requirements with Finance, Procurement, and business owners. Website Administration Support the administration and maintenance of NuAxis internal and external websites. Coordinate website updates, permissions, availability, and technical troubleshooting with internal stakeholders and external vendors. Maintain appropriate administrative access and supporting technical documentation. Internal Customer Support Serve as a primary point of contact for internal IT support requests. Troubleshoot issues involving computers, software, Microsoft 365, accounts, permissions, connectivity, and corporate applications. Document, prioritize, resolve, and appropriately escalate service requests while communicating status and resolution clearly. Identify recurring issues and recommend permanent fixes, automation, documentation, or process improvements. Employee Lifecycle Support Provision employee accounts, equipment, software licenses, and approved access for onboarding. Modify access and licensing when employee responsibilities change. Disable accounts, revoke access, recover licenses, and coordinate equipment return during offboarding. Maintain records demonstrating completion of employee lifecycle activities. Security, Compliance & Process Documentation Implement established access-control, endpoint-security, and IT operating requirements. Identify and promptly escalate suspected security incidents, vulnerabilities, and configuration risks. Support remediation, audits, assessments, and evidence collection related to corporate IT systems. Maintain procedures, work instructions, configuration records, access records, inventories, and other required operational documentation. Support IT processes and documentation required by CMMI and other applicable management-system requirements. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline, or an equivalent combination of education, training, and relevant experience. Three to five years of relevant experience in IT systems administration, infrastructure administration, or corporate IT support. Comptia A+ Hands-on experience supporting Microsoft Azure and Microsoft 365 environments. Experience with Microsoft Entra ID, identity and access management, permissions, multifactor authentication, and role-based access. Experience administering Windows endpoints and endpoint-management technologies such as Microsoft Intune. Experience supporting corporate networks, VPNs, firewalls, and network troubleshooting. Experience imaging, deploying, maintaining, and troubleshooting computers and peripherals. Experience with IT asset management and software-license administration. Demonstrated learning agility, including the ability to quickly understand new technologies, troubleshoot unfamiliar systems, and independently develop proficiency with evolving tools and platforms. Strong troubleshooting, analytical, organizational, and technical-documentation skills. Ability to communicate technical issues clearly to technical and nontechnical audiences, manage competing priorities, protect sensitive information, and escalate issues appropriately. Preferred Qualifications Experience supporting CMMI requirements, processes, documentation, or assessments. Current Microsoft Azure certification, such as Microsoft Certified: Azure Administrator Associate. Additional Microsoft 365, endpoint administration, networking, or security certification. Experience using Nextthink for digital employee experience, endpoint visibility, or IT operations. Familiarity with Barracuda Backup or comparable backup, recovery, and disaster-recovery technologies. Familiarity with Drupal administration, including user access, modules, updates, configuration, and technical troubleshooting. Experience working in a government contracting environment. Experience supporting internal and external corporate websites. Core Technologies & Areas of Responsibility Microsoft Azure • Microsoft 365 • Microsoft Entra ID • Microsoft Intune • Nextthink • Windows • Networking • Firewalls and VPN • Endpoint Management • IT Asset Management • Software Licensing • Website Administration • Identity and Access Management Success in This Role Employee accounts, equipment, access, and licenses are provisioned and removed accurately and on time. Hardware, software, and licensing inventories are complete, current, and reconcilable to employee records. Endpoints, networks, and cloud services are actively administered, documented, and supported. Internal support requests are resolved promptly or escalated with clear documentation and ownership. Administrative access and security-related issues are identified, documented, remediated, or escalated appropriately. Recurring IT activities become more standardized, measurable, and automated over time. Working Relationships This position works closely with the Program Management Office, People & Culture, Information Security, Finance and Procurement, program and delivery leadership, employees and managers, and external technology vendors and service providers. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
11/12/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Corporate IT Systems Administrator for a full-time position. Position Summary: The Corporate IT Systems Administrator is responsible for the day-to-day administration, support, security, and maintenance of NuAxis Innovations' corporate technology environment. Reporting to the Director, Program Management Office, this position provides hands-on technical support across cloud infrastructure, networks, endpoints, corporate systems, websites, user access, software licensing, and IT assets at the Corporate Headquarters in Vienna, VA. This role serves as a primary internal technical resource for employees and helps ensure the company's technology environment is secure, reliable, properly licensed, documented, and aligned with organizational requirements. The successful candidate will independently resolve routine and moderately complex issues, identify recurring problems and risks, improve processes, and escalate advanced infrastructure or security matters when appropriate. Key Responsibilities Azure & Cloud Administration Support the administration, maintenance, and documentation of the company's Microsoft Azure environment. Monitor Azure resources, configurations, permissions, and usage; assist with cloud troubleshooting and optimization. Maintain appropriate administrative access and escalate architecture, security, or capacity concerns. Microsoft 365, Identity & Access Management Administer Microsoft 365 accounts, groups, licenses, permissions, and related services. Support Microsoft Entra ID administration, including authentication, multifactor authentication, role-based access, and account recovery. Provision, modify, review, and remove access based on approved business requirements and least-privilege principles. Monitor usage and licensing and identify opportunities to reclaim or optimize licenses. Network & Firewall Administration Administer and support corporate wired, wireless, remote-access, and VPN connectivity. Configure, monitor, troubleshoot, and maintain network equipment and services. Administer corporate firewall configurations and access in accordance with established security requirements. Maintain network and firewall documentation and coordinate escalated support with vendors or specialized resources. Endpoint, Imaging & Asset Management Configure, image, deploy, maintain, and support company computers and related equipment. Administer endpoints through Microsoft Intune and other approved management tools. Maintain standard device configurations and support operating system, application, security, and configuration updates. Manage the IT asset lifecycle, including inventory, assignment, transfer, recovery, replacement, secure disposition, warranty status, and refresh planning. Software & License Administration Administer corporate software subscriptions, licenses, user assignments, renewals, and administrative ownership. Provision and remove software access as employees join, leave, or change roles. Maintain accurate records of applications, licenses, administrative accounts, and assigned users. Coordinate software purchasing and renewal requirements with Finance, Procurement, and business owners. Website Administration Support the administration and maintenance of NuAxis internal and external websites. Coordinate website updates, permissions, availability, and technical troubleshooting with internal stakeholders and external vendors. Maintain appropriate administrative access and supporting technical documentation. Internal Customer Support Serve as a primary point of contact for internal IT support requests. Troubleshoot issues involving computers, software, Microsoft 365, accounts, permissions, connectivity, and corporate applications. Document, prioritize, resolve, and appropriately escalate service requests while communicating status and resolution clearly. Identify recurring issues and recommend permanent fixes, automation, documentation, or process improvements. Employee Lifecycle Support Provision employee accounts, equipment, software licenses, and approved access for onboarding. Modify access and licensing when employee responsibilities change. Disable accounts, revoke access, recover licenses, and coordinate equipment return during offboarding. Maintain records demonstrating completion of employee lifecycle activities. Security, Compliance & Process Documentation Implement established access-control, endpoint-security, and IT operating requirements. Identify and promptly escalate suspected security incidents, vulnerabilities, and configuration risks. Support remediation, audits, assessments, and evidence collection related to corporate IT systems. Maintain procedures, work instructions, configuration records, access records, inventories, and other required operational documentation. Support IT processes and documentation required by CMMI and other applicable management-system requirements. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline, or an equivalent combination of education, training, and relevant experience. Three to five years of relevant experience in IT systems administration, infrastructure administration, or corporate IT support. Comptia A+ Hands-on experience supporting Microsoft Azure and Microsoft 365 environments. Experience with Microsoft Entra ID, identity and access management, permissions, multifactor authentication, and role-based access. Experience administering Windows endpoints and endpoint-management technologies such as Microsoft Intune. Experience supporting corporate networks, VPNs, firewalls, and network troubleshooting. Experience imaging, deploying, maintaining, and troubleshooting computers and peripherals. Experience with IT asset management and software-license administration. Demonstrated learning agility, including the ability to quickly understand new technologies, troubleshoot unfamiliar systems, and independently develop proficiency with evolving tools and platforms. Strong troubleshooting, analytical, organizational, and technical-documentation skills. Ability to communicate technical issues clearly to technical and nontechnical audiences, manage competing priorities, protect sensitive information, and escalate issues appropriately. Preferred Qualifications Experience supporting CMMI requirements, processes, documentation, or assessments. Current Microsoft Azure certification, such as Microsoft Certified: Azure Administrator Associate. Additional Microsoft 365, endpoint administration, networking, or security certification. Experience using Nextthink for digital employee experience, endpoint visibility, or IT operations. Familiarity with Barracuda Backup or comparable backup, recovery, and disaster-recovery technologies. Familiarity with Drupal administration, including user access, modules, updates, configuration, and technical troubleshooting. Experience working in a government contracting environment. Experience supporting internal and external corporate websites. Core Technologies & Areas of Responsibility Microsoft Azure • Microsoft 365 • Microsoft Entra ID • Microsoft Intune • Nextthink • Windows • Networking • Firewalls and VPN • Endpoint Management • IT Asset Management • Software Licensing • Website Administration • Identity and Access Management Success in This Role Employee accounts, equipment, access, and licenses are provisioned and removed accurately and on time. Hardware, software, and licensing inventories are complete, current, and reconcilable to employee records. Endpoints, networks, and cloud services are actively administered, documented, and supported. Internal support requests are resolved promptly or escalated with clear documentation and ownership. Administrative access and security-related issues are identified, documented, remediated, or escalated appropriately. Recurring IT activities become more standardized, measurable, and automated over time. Working Relationships This position works closely with the Program Management Office, People & Culture, Information Security, Finance and Procurement, program and delivery leadership, employees and managers, and external technology vendors and service providers. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Job Description Job Description Role : Level 3 Field Service Operations Engineer, Network and Fortinet Location: Burlington City, NJ Rate : $28/hr on W2 JOB DESCRIPTION Level 3 Field Service Operations Engineer, Network and Fortinet 1. Position Summary The Level 3 Field Service Operations Engineer is responsible for advanced technical support of Burlington's network infrastructure, with a primary focus on Fortinet FortiGate firewalls, SD-WAN and associated network devices. The engineer will act as the senior technical escalation point for complex incidents, onsite troubleshooting, hardware replacement, configuration recovery and post-change validation. The role requires close coordination with Field Services, Network Operations, Network Security, NOC, service providers, carriers and Fortinet technical support. Burlington's documented environment includes FortiGate devices at retail stores and FortiGate devices operating as SD-WAN hubs. FortiManager and FortiAnalyzer provide centralized Fortinet management and orchestration. 2. Key Roles and Responsibilities 2.1 FortiGate and Fortinet Device Management Provide Level 3 operational support for Fortinet FortiGate firewalls and SD-WAN devices. Troubleshoot FortiGate hardware, interfaces, routing, policies, NAT, IPsec VPN and SD-WAN issues. Monitor and validate device health, interface status, routing tables, VPN tunnels, CPU, memory and connectivity. Support FortiGate device onboarding, replacement, recovery and RMA activities. Perform pre-change and post-change device-health validation. Support approved FortiOS firmware upgrades and device-lifecycle activities. Troubleshoot FortiGate communication and synchronization with FortiManager. Use FortiAnalyzer for approved log analysis and incident troubleshooting. Coordinate complex product issues with Fortinet TAC. 2.2 Incident and Problem Management Own complex network incidents escalated by L1, L2, NOC or Field Services. Perform end-to-end fault isolation across FortiGate, WAN, LAN, SD-WAN, LTE, routing and IPsec connectivity. Lead technical troubleshooting during critical network incidents. Analyze logs, configurations and network behavior to identify probable root causes. Provide technical findings for Root Cause Analysis and Problem Management. Identify recurring issues and recommend permanent corrective actions. Maintain complete troubleshooting and resolution details in ServiceNow. 2.3 Field Engineer and Smart-Hands Support Provide real-time technical instructions to onsite field engineers. Guide onsite resources through: Device and port identification Power and status checks Cabling and interface validation Console connectivity WAN and LAN cable replacement FortiGate installation and replacement Device boot and recovery checks Coordinate the deployment and use of approved spare equipment. Complete required remote configuration after onsite replacement. Validate device reachability, network connectivity and service restoration. Remain engaged until repair and post-restoration testing are completed. 2.4 Firewall and Security Operations Troubleshoot firewall policies, NAT, traffic flows and deny/permit behavior. Support approved firewall-rule implementation and validation. Maintain compliance with security, access-control and change-management requirements. Support syslog-forwarding and security-monitoring investigations. Escalate suspected security incidents or unauthorized access to the appropriate security team. Ensure that production changes are made only through approved tickets and change records. 2.5 Change, Deployment and Maintenance Participate in planned network changes and maintenance windows. Review implementation, validation and rollback plans. Perform pre-change health checks and readiness validation. Support FortiGate deployment, replacement, migration and firmware activities. Execute approved configuration changes through authorized tools. Complete post-change connectivity and service validation. Support network activities for new stores, relocations, refreshes and closures. Update change records with results, evidence, exceptions and final status. 2.6 Documentation and Knowledge Management Maintain network runbooks, troubleshooting guides, SOPs and knowledge articles. Record detailed technical actions and evidence in ServiceNow. Update asset, serial-number and configuration-item information. Document known errors, recurring issues and field observations. Provide knowledge transfer to L1, L2 and Field Service teams. Recommend opportunities for automation and operational improvement. 3. Required Technical Skills Strong hands-on experience with Fortinet FortiGate NGFW and FortiOS. Experience with FortiManager and FortiAnalyzer. Strong understanding of: Fortinet SD-WAN Firewall policies and NAT IPsec VPN BGP and static routing VLANs and trunking TCP/IP, DNS and DHCP DIA, broadband and LTE connectivity High-availability concepts Experience troubleshooting LAN, WAN and network-security issues. Ability to diagnose issues using FortiGate CLI, logs and centralized management tools. Experience with hardware replacement, RMA and remote field support. Working knowledge of ServiceNow Incident, Problem and Change Management. Familiarity with Cisco switching and Cradlepoint or equivalent LTE devices. 4. Required Experience and Qualifications Bachelor's degree, diploma or equivalent qualification in Information Technology, Telecommunications, Electronics or a related field. Recommended six to ten years of network or network-security experience. Recommended four or more years of hands-on Fortinet/FortiGate experience. Experience supporting large, distributed or multi-site network environments. Demonstrated Level 3 troubleshooting experience involving firewalls, routing, VPN and SD-WAN. Experience coordinating remote field engineers, carriers and OEM support teams. Ability to work during approved maintenance windows, including nights and weekends. Ability to travel to customer sites when required. 5. Preferred Certifications Fortinet Certified Professional, FCP, or equivalent Fortinet certification Fortinet Certified Solution Specialist, FCSS Cisco Certified Network Associate, CCNA Cisco Certified Network Professional, CCNP Enterprise ITIL 4 Foundation CompTIA Network or Security 6. Key Competencies Advanced network fault isolation Fortinet firewall and SD-WAN troubleshooting Critical-incident ownership Clear technical communication Field-engineer coordination Customer and service orientation Accurate technical documentation Change and security discipline Root-cause analysis Vendor and carrier coordination Ability to work effectively under pressure 7. Key Performance Measures Incident response and service-restoration performance Mean time to restore service First-time-fix rate Repeat-incident reduction Successful FortiGate replacement and recovery Change success rate ServiceNow documentation quality Asset and CMDB accuracy Compliance with security and change procedures Knowledge transfer to L1, L2 and Field Service teams Notes :- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits : Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law. The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
11/12/2026
Full time
Job Description Job Description Role : Level 3 Field Service Operations Engineer, Network and Fortinet Location: Burlington City, NJ Rate : $28/hr on W2 JOB DESCRIPTION Level 3 Field Service Operations Engineer, Network and Fortinet 1. Position Summary The Level 3 Field Service Operations Engineer is responsible for advanced technical support of Burlington's network infrastructure, with a primary focus on Fortinet FortiGate firewalls, SD-WAN and associated network devices. The engineer will act as the senior technical escalation point for complex incidents, onsite troubleshooting, hardware replacement, configuration recovery and post-change validation. The role requires close coordination with Field Services, Network Operations, Network Security, NOC, service providers, carriers and Fortinet technical support. Burlington's documented environment includes FortiGate devices at retail stores and FortiGate devices operating as SD-WAN hubs. FortiManager and FortiAnalyzer provide centralized Fortinet management and orchestration. 2. Key Roles and Responsibilities 2.1 FortiGate and Fortinet Device Management Provide Level 3 operational support for Fortinet FortiGate firewalls and SD-WAN devices. Troubleshoot FortiGate hardware, interfaces, routing, policies, NAT, IPsec VPN and SD-WAN issues. Monitor and validate device health, interface status, routing tables, VPN tunnels, CPU, memory and connectivity. Support FortiGate device onboarding, replacement, recovery and RMA activities. Perform pre-change and post-change device-health validation. Support approved FortiOS firmware upgrades and device-lifecycle activities. Troubleshoot FortiGate communication and synchronization with FortiManager. Use FortiAnalyzer for approved log analysis and incident troubleshooting. Coordinate complex product issues with Fortinet TAC. 2.2 Incident and Problem Management Own complex network incidents escalated by L1, L2, NOC or Field Services. Perform end-to-end fault isolation across FortiGate, WAN, LAN, SD-WAN, LTE, routing and IPsec connectivity. Lead technical troubleshooting during critical network incidents. Analyze logs, configurations and network behavior to identify probable root causes. Provide technical findings for Root Cause Analysis and Problem Management. Identify recurring issues and recommend permanent corrective actions. Maintain complete troubleshooting and resolution details in ServiceNow. 2.3 Field Engineer and Smart-Hands Support Provide real-time technical instructions to onsite field engineers. Guide onsite resources through: Device and port identification Power and status checks Cabling and interface validation Console connectivity WAN and LAN cable replacement FortiGate installation and replacement Device boot and recovery checks Coordinate the deployment and use of approved spare equipment. Complete required remote configuration after onsite replacement. Validate device reachability, network connectivity and service restoration. Remain engaged until repair and post-restoration testing are completed. 2.4 Firewall and Security Operations Troubleshoot firewall policies, NAT, traffic flows and deny/permit behavior. Support approved firewall-rule implementation and validation. Maintain compliance with security, access-control and change-management requirements. Support syslog-forwarding and security-monitoring investigations. Escalate suspected security incidents or unauthorized access to the appropriate security team. Ensure that production changes are made only through approved tickets and change records. 2.5 Change, Deployment and Maintenance Participate in planned network changes and maintenance windows. Review implementation, validation and rollback plans. Perform pre-change health checks and readiness validation. Support FortiGate deployment, replacement, migration and firmware activities. Execute approved configuration changes through authorized tools. Complete post-change connectivity and service validation. Support network activities for new stores, relocations, refreshes and closures. Update change records with results, evidence, exceptions and final status. 2.6 Documentation and Knowledge Management Maintain network runbooks, troubleshooting guides, SOPs and knowledge articles. Record detailed technical actions and evidence in ServiceNow. Update asset, serial-number and configuration-item information. Document known errors, recurring issues and field observations. Provide knowledge transfer to L1, L2 and Field Service teams. Recommend opportunities for automation and operational improvement. 3. Required Technical Skills Strong hands-on experience with Fortinet FortiGate NGFW and FortiOS. Experience with FortiManager and FortiAnalyzer. Strong understanding of: Fortinet SD-WAN Firewall policies and NAT IPsec VPN BGP and static routing VLANs and trunking TCP/IP, DNS and DHCP DIA, broadband and LTE connectivity High-availability concepts Experience troubleshooting LAN, WAN and network-security issues. Ability to diagnose issues using FortiGate CLI, logs and centralized management tools. Experience with hardware replacement, RMA and remote field support. Working knowledge of ServiceNow Incident, Problem and Change Management. Familiarity with Cisco switching and Cradlepoint or equivalent LTE devices. 4. Required Experience and Qualifications Bachelor's degree, diploma or equivalent qualification in Information Technology, Telecommunications, Electronics or a related field. Recommended six to ten years of network or network-security experience. Recommended four or more years of hands-on Fortinet/FortiGate experience. Experience supporting large, distributed or multi-site network environments. Demonstrated Level 3 troubleshooting experience involving firewalls, routing, VPN and SD-WAN. Experience coordinating remote field engineers, carriers and OEM support teams. Ability to work during approved maintenance windows, including nights and weekends. Ability to travel to customer sites when required. 5. Preferred Certifications Fortinet Certified Professional, FCP, or equivalent Fortinet certification Fortinet Certified Solution Specialist, FCSS Cisco Certified Network Associate, CCNA Cisco Certified Network Professional, CCNP Enterprise ITIL 4 Foundation CompTIA Network or Security 6. Key Competencies Advanced network fault isolation Fortinet firewall and SD-WAN troubleshooting Critical-incident ownership Clear technical communication Field-engineer coordination Customer and service orientation Accurate technical documentation Change and security discipline Root-cause analysis Vendor and carrier coordination Ability to work effectively under pressure 7. Key Performance Measures Incident response and service-restoration performance Mean time to restore service First-time-fix rate Repeat-incident reduction Successful FortiGate replacement and recovery Change success rate ServiceNow documentation quality Asset and CMDB accuracy Compliance with security and change procedures Knowledge transfer to L1, L2 and Field Service teams Notes :- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits : Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law. The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
Job Description Job Description Job Description: Regular and predictable attendance is required Work statement is a non-managerial role, non-leadership role. Boeing Defense, Space and Security is seeking DSP Algorithms Engineers (Lead or Senior) to join the Space, Intelligence and Weapons Systems teams in El Segundo, CA! Boeing's Space, Intelligence and Weapons Systems oversees the company's major commercial and government satellite and ground programs for communications, national defense, and other missions. As a DSP Algorithms Engineer, you will design and develop state-of-the-art, space-based communication systems for commercial, civil and/or national security programs. You will actively drive a highly-motivated team that works with domestic or international customers on their latest satellite systems. Project assignments typically span the unit life cycle, from internal trades, concept studies and system definition, to satellite unit development and test. Candidates will belong to or lead a systems engineering team interacting with customers, suppliers, program management, integration and test engineers, and senior technologists. Position Responsibilities: Designing and developing next generation RF and digital satellite communication systems Developing and verifying multi-rate, fixed-point signal processing algorithms Conducting performance analysis of signal processing models Performing waveform development and characterization Performing trade studies Supporting integration and test of our payloads and spacecraft from unit level through in-orbit operations Supporting HDL-level design and verification Performing detailed system design and verification activities Leading teams Leading IR&D activities Required Skills: Bachelor of Science degree in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science. Experience in Digital signal processing (DSP) / Digital Communications algorithms and techniques (equalization, turbo/viterbi coding/decoding, channel estimation, filter design, resampling theory, etc.)? 3+ years of experience with Matlab or Simulink. 5+ years of experience in core digital communications and signal processing theory 3+ years of experience in systems engineering (requirements definition, allocation, verification, architecture design and trade design). 1+ years of experience working with FPGAs or ASICs. Preferred Skills: Experience with lab equipment (oscilloscope, waveform generator, spectrum analyzer). Experience leading teams of engineers. 9 or more years' related work experience or an equivalent combination of technical education and experience. Education / Experience: Bachelor's and 9 or more years' experience, Master's with 7 or more years' experience or PhD with 4 or more years' experience. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. Position Comments: Do Not Submit The Same Candidates From 73028-1 Shifts: 1st Onsite/remote/hybrid: 100% onsite Interview Information: Phone screen, then 2nd interview via Teams, onsite for local candidates Are you okay with out-of-state candidates?: Yes, must relocate at own expense Duration: 12 months, possible extension
11/12/2026
Full time
Job Description Job Description Job Description: Regular and predictable attendance is required Work statement is a non-managerial role, non-leadership role. Boeing Defense, Space and Security is seeking DSP Algorithms Engineers (Lead or Senior) to join the Space, Intelligence and Weapons Systems teams in El Segundo, CA! Boeing's Space, Intelligence and Weapons Systems oversees the company's major commercial and government satellite and ground programs for communications, national defense, and other missions. As a DSP Algorithms Engineer, you will design and develop state-of-the-art, space-based communication systems for commercial, civil and/or national security programs. You will actively drive a highly-motivated team that works with domestic or international customers on their latest satellite systems. Project assignments typically span the unit life cycle, from internal trades, concept studies and system definition, to satellite unit development and test. Candidates will belong to or lead a systems engineering team interacting with customers, suppliers, program management, integration and test engineers, and senior technologists. Position Responsibilities: Designing and developing next generation RF and digital satellite communication systems Developing and verifying multi-rate, fixed-point signal processing algorithms Conducting performance analysis of signal processing models Performing waveform development and characterization Performing trade studies Supporting integration and test of our payloads and spacecraft from unit level through in-orbit operations Supporting HDL-level design and verification Performing detailed system design and verification activities Leading teams Leading IR&D activities Required Skills: Bachelor of Science degree in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science. Experience in Digital signal processing (DSP) / Digital Communications algorithms and techniques (equalization, turbo/viterbi coding/decoding, channel estimation, filter design, resampling theory, etc.)? 3+ years of experience with Matlab or Simulink. 5+ years of experience in core digital communications and signal processing theory 3+ years of experience in systems engineering (requirements definition, allocation, verification, architecture design and trade design). 1+ years of experience working with FPGAs or ASICs. Preferred Skills: Experience with lab equipment (oscilloscope, waveform generator, spectrum analyzer). Experience leading teams of engineers. 9 or more years' related work experience or an equivalent combination of technical education and experience. Education / Experience: Bachelor's and 9 or more years' experience, Master's with 7 or more years' experience or PhD with 4 or more years' experience. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. Position Comments: Do Not Submit The Same Candidates From 73028-1 Shifts: 1st Onsite/remote/hybrid: 100% onsite Interview Information: Phone screen, then 2nd interview via Teams, onsite for local candidates Are you okay with out-of-state candidates?: Yes, must relocate at own expense Duration: 12 months, possible extension
Job Description Job Description Do you enjoy building innovative solutions while leading projects that make a lasting impact? Cass County is seeking a full-time GIS Program Manager to join our team in Fargo, ND. This is your opportunity to shape the future of operations across one of the region's most dynamic counties while advancing your career in a highly visible leadership role. If you're ready to lead, innovate, and make a difference, apply today! Pay: $86,150-$94,231 annual salary. Additional salary growth available through regular increases within the classification up to $126,550 and COLA Benefits: Comprehensive medical, dental, and vision coverage Employer-paid life insurance Optional spouse insurance Pension retirement plan Paid vacation and sick leave Optional overtime bonus pay Strong job security in public service If this sounds like the right opportunity, keep reading! SCHEDULE FOR OUR GIS PROGRAM MANAGER: This is a full-time position working Monday through Friday from 8 am to 5 pm. YOUR ROLE: In this position, you'll serve as the driving force behind Cass County's geospatial operations, overseeing the County's GIS spatial database, 911 addressing systems, web-based GIS platforms, and aerial imagery projects while ensuring data accuracy and accessibility. Your day may involve collaborating with County leaders to develop innovative solutions, supervising and mentoring the GIS Technician, managing consultants on specialized application projects, coordinating with agencies such as FEMA and the U.S. Census Bureau, evaluating emerging technologies, and responding to citizen inquiries. In order to do this, you'll need the following: Bachelor's degree in GIS, Geography, Cartography, or a related field, or equivalent industry experience 5+ years of progressively responsible GIS experience, preferably in local government Supervisory experience with proven leadership and management skills Comprehensive knowledge of Esri ArcGIS products Proficiency with Microsoft SQL Server database administration Experience developing and implementing software in a networked environment Knowledge of RDBMS concepts, networking, and internet technologies Ability to lift up to 35 lbs Strong communication and interpersonal skills General knowledge of engineering and surveying principles Ability to read engineering drawings and plats Photogrammetry and aerial imagery interpretation skills Ability to manage multiple projects and solve problems independently Ability to train others on GIS tools OUR COMPANY For more than 150 years, Cass County has proudly served and protected our residents as the most populous county in North Dakota. Our mission is to maintain a safe environment where everyone can enjoy a happy, healthy life. With a dedicated sheriff's office that operates a jail, provides court security and services, and leads life-saving special projects like search and rescue and snowmobile patrol, our community counts on us for safety and support. BE OUR NEW GIS PROGRAM MANAGER! Join Cass County and help shape the future of geospatial technology while building a rewarding long-term career. Apply today! Our initial application process is quick, simple, and mobile-friendly. Job Posted by ApplicantPro
11/12/2026
Full time
Job Description Job Description Do you enjoy building innovative solutions while leading projects that make a lasting impact? Cass County is seeking a full-time GIS Program Manager to join our team in Fargo, ND. This is your opportunity to shape the future of operations across one of the region's most dynamic counties while advancing your career in a highly visible leadership role. If you're ready to lead, innovate, and make a difference, apply today! Pay: $86,150-$94,231 annual salary. Additional salary growth available through regular increases within the classification up to $126,550 and COLA Benefits: Comprehensive medical, dental, and vision coverage Employer-paid life insurance Optional spouse insurance Pension retirement plan Paid vacation and sick leave Optional overtime bonus pay Strong job security in public service If this sounds like the right opportunity, keep reading! SCHEDULE FOR OUR GIS PROGRAM MANAGER: This is a full-time position working Monday through Friday from 8 am to 5 pm. YOUR ROLE: In this position, you'll serve as the driving force behind Cass County's geospatial operations, overseeing the County's GIS spatial database, 911 addressing systems, web-based GIS platforms, and aerial imagery projects while ensuring data accuracy and accessibility. Your day may involve collaborating with County leaders to develop innovative solutions, supervising and mentoring the GIS Technician, managing consultants on specialized application projects, coordinating with agencies such as FEMA and the U.S. Census Bureau, evaluating emerging technologies, and responding to citizen inquiries. In order to do this, you'll need the following: Bachelor's degree in GIS, Geography, Cartography, or a related field, or equivalent industry experience 5+ years of progressively responsible GIS experience, preferably in local government Supervisory experience with proven leadership and management skills Comprehensive knowledge of Esri ArcGIS products Proficiency with Microsoft SQL Server database administration Experience developing and implementing software in a networked environment Knowledge of RDBMS concepts, networking, and internet technologies Ability to lift up to 35 lbs Strong communication and interpersonal skills General knowledge of engineering and surveying principles Ability to read engineering drawings and plats Photogrammetry and aerial imagery interpretation skills Ability to manage multiple projects and solve problems independently Ability to train others on GIS tools OUR COMPANY For more than 150 years, Cass County has proudly served and protected our residents as the most populous county in North Dakota. Our mission is to maintain a safe environment where everyone can enjoy a happy, healthy life. With a dedicated sheriff's office that operates a jail, provides court security and services, and leads life-saving special projects like search and rescue and snowmobile patrol, our community counts on us for safety and support. BE OUR NEW GIS PROGRAM MANAGER! Join Cass County and help shape the future of geospatial technology while building a rewarding long-term career. Apply today! Our initial application process is quick, simple, and mobile-friendly. Job Posted by ApplicantPro
Job Description Job Description Computer Operations Operator / Data Center Operations Specialist Local Candidates Only Onsite Weekend Night Shift Position Details Job Title: Computer Operations Operator / Data Center Operations Specialist Location: Atlanta, GA Worksite Address: 148 Andrew Young International Blvd NE, Atlanta, GA 30303 Interview Type: Virtual or In-Person Work Arrangement: Onsite Candidate Requirement: Local candidates only Work Schedule This position requires a weekend night shift with an additional 16 hours during the week. Weekend Shift: Saturday and Sunday, 7:00 PM - 7:00 AM (24 hours total). Additional Hours: 16 hours during the week, which may be completed on any available shift (1st, 2nd, or 3rd). Total Weekly Hours: 40 hours. Job Summary Under limited supervision, the Computer Operations Operator is responsible for monitoring and maintaining critical data center operations, including BPE/TPE transactions, environmental controls, security systems, electrical systems, and Uninterruptible Power Supply (UPS) systems. The individual will monitor network systems to ensure statewide connectivity and accessibility, coordinate with hardware and software vendors, and ensure all printed output meets established quality standards and is free from defects. Key Responsibilities: Monitor BPE/TPE transactions and daily computer operations. Monitor data center environmental, security, electrical, and UPS systems. Ensure network availability and reliable statewide connectivity. Monitor and support distributed server environments, including AIX, Linux, and Windows. Coordinate with hardware and software vendors for maintenance, troubleshooting, and issue resolution. Monitor production processing and automated job scheduling activities. Ensure printed output meets quality standards and is free from defects. Follow established change management, incident management, and problem management procedures. Support data center security, HVAC, electrical power, and fire protection systems. Assist with business continuity and disaster recovery processes. Maintain compliance with operational policies, procedures, and service standards. Minimum Qualifications: Vocational or technical degree in a related field from an accredited institution and two years of related experience. Completion of a two-year certificate or degree in Information Technology from an accredited college, university, or technical school, or equivalent IT work experience. Minimum of two years of relevant experience in computer operations or data center environments. Required Skills and Experience: A minimum of 2 years of experience is required for each skill listed below. Required Skill Experience Computer operations in a large data center 2 years Network Operations Center (NOC) operations 2 years Production control 2 years Control-M scheduling software 2 years TPE/BPE Manager 2 years Data center security 2 years Data center HVAC systems 2 years Electrical power systems, generators, and UPS 2 years Raised-floor data center environments 2 years Fire detection and suppression systems 2 years Change management policies, procedures, and software 2 years Incident and problem management 2 years IT asset management 2 years Networking: LAN/WAN, MPLS, TCP/IP, and SNA 2 years Microsoft Office 2 years ITIL frameworks and practices 2 years Automated job scheduling systems 2 years Hardware and software maintenance contracts 2 years Business continuity and disaster recovery 2 years Distributed servers: AIX, Linux, and Windows 2 years Preferred Qualifications: Significant experience in computer operations within a large-scale data center. Strong background in Network Operations Center (NOC) environments. Experience with production control and enterprise scheduling tools. Knowledge of Control-M and TPE/BPE Manager. Hands-on experience with AIX, Linux, and Windows servers. Familiarity with data center infrastructure, including HVAC, security, electrical, and UPS systems. At least two years of experience working with state and/or federal government agencies. Important Notes: Local candidates only. Candidates must be available to work Saturday and Sunday overnight shifts. Candidates must be flexible to complete an additional 16 hours during the week on any shift. Interviews may be conducted virtually or in person. The position requires onsite work in Atlanta, GA. "All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."
11/12/2026
Full time
Job Description Job Description Computer Operations Operator / Data Center Operations Specialist Local Candidates Only Onsite Weekend Night Shift Position Details Job Title: Computer Operations Operator / Data Center Operations Specialist Location: Atlanta, GA Worksite Address: 148 Andrew Young International Blvd NE, Atlanta, GA 30303 Interview Type: Virtual or In-Person Work Arrangement: Onsite Candidate Requirement: Local candidates only Work Schedule This position requires a weekend night shift with an additional 16 hours during the week. Weekend Shift: Saturday and Sunday, 7:00 PM - 7:00 AM (24 hours total). Additional Hours: 16 hours during the week, which may be completed on any available shift (1st, 2nd, or 3rd). Total Weekly Hours: 40 hours. Job Summary Under limited supervision, the Computer Operations Operator is responsible for monitoring and maintaining critical data center operations, including BPE/TPE transactions, environmental controls, security systems, electrical systems, and Uninterruptible Power Supply (UPS) systems. The individual will monitor network systems to ensure statewide connectivity and accessibility, coordinate with hardware and software vendors, and ensure all printed output meets established quality standards and is free from defects. Key Responsibilities: Monitor BPE/TPE transactions and daily computer operations. Monitor data center environmental, security, electrical, and UPS systems. Ensure network availability and reliable statewide connectivity. Monitor and support distributed server environments, including AIX, Linux, and Windows. Coordinate with hardware and software vendors for maintenance, troubleshooting, and issue resolution. Monitor production processing and automated job scheduling activities. Ensure printed output meets quality standards and is free from defects. Follow established change management, incident management, and problem management procedures. Support data center security, HVAC, electrical power, and fire protection systems. Assist with business continuity and disaster recovery processes. Maintain compliance with operational policies, procedures, and service standards. Minimum Qualifications: Vocational or technical degree in a related field from an accredited institution and two years of related experience. Completion of a two-year certificate or degree in Information Technology from an accredited college, university, or technical school, or equivalent IT work experience. Minimum of two years of relevant experience in computer operations or data center environments. Required Skills and Experience: A minimum of 2 years of experience is required for each skill listed below. Required Skill Experience Computer operations in a large data center 2 years Network Operations Center (NOC) operations 2 years Production control 2 years Control-M scheduling software 2 years TPE/BPE Manager 2 years Data center security 2 years Data center HVAC systems 2 years Electrical power systems, generators, and UPS 2 years Raised-floor data center environments 2 years Fire detection and suppression systems 2 years Change management policies, procedures, and software 2 years Incident and problem management 2 years IT asset management 2 years Networking: LAN/WAN, MPLS, TCP/IP, and SNA 2 years Microsoft Office 2 years ITIL frameworks and practices 2 years Automated job scheduling systems 2 years Hardware and software maintenance contracts 2 years Business continuity and disaster recovery 2 years Distributed servers: AIX, Linux, and Windows 2 years Preferred Qualifications: Significant experience in computer operations within a large-scale data center. Strong background in Network Operations Center (NOC) environments. Experience with production control and enterprise scheduling tools. Knowledge of Control-M and TPE/BPE Manager. Hands-on experience with AIX, Linux, and Windows servers. Familiarity with data center infrastructure, including HVAC, security, electrical, and UPS systems. At least two years of experience working with state and/or federal government agencies. Important Notes: Local candidates only. Candidates must be available to work Saturday and Sunday overnight shifts. Candidates must be flexible to complete an additional 16 hours during the week on any shift. Interviews may be conducted virtually or in person. The position requires onsite work in Atlanta, GA. "All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."
Macpower Digital Assets Edge Private Limited
Washington, Washington DC
Job Description Job Description Selected candidate is eligible for a one-time sign-on bonus of $4,000.00. DESCRIPTION OF RESPONSIBILITIES: Responsible for supporting the personnel, applications, and appliances employed to maintain compliance with all regulatory requirements. This includes but is not limited to extensive engineering of Windows and Linux operating systems. Installing, configuring, and tuning operating systems, third-party applications, and operating system security patches. Troubleshooting operating systems, applications, and databases. Working with systems hosted in a complex, multi-layered network. Cybersecurity control implementation, IT infrastructure management, resource monitoring, and alerting. Working with SAN, enterprise backup solutions, and fault-tolerant technologies. Other duties as assigned. REQUIRED DEGREE/EDUCATION/CERTIFICATION: Bachelor of Science in Computer Science or related field or four to seven (4-7) years of experience in the information technology field. Must be IAT or IAM level III certified (CASP, CCNP, CISA, CISM, CISSP). REQUIRED SKILLS AND EXPERIENCE: Working knowledge of multi-platform engineering, planning, coordinating, and executing patch management operations, creating baselines, and configuring hardened systems. Strong experience with centrally managed Linux and Windows systems patched through automated processes or manually if required to bring the systems into compliance. Hands-on experience with Microsoft Endpoint Configuration Manager. Ability to work closely with and clearly articulate to the customer and technical team leads the scope of solutions and remediation plans. Strong interpersonal and communication skills, comfortable with most aspects of operating system administration; for example, system installation and configuration, fundamentals of security, and installing third-party software. Understands end-user operating systems, server operating systems, virtualization, and middleware. Familiarity with fundamental networking/distributed computing environment concepts; understanding basic routing concepts. Ability to write scripts in some administrative language (TK, Perl, VBScript, PowerShell, etc.). Knowledge of cybersecurity control implementation, IT infrastructure management, resource monitoring, and alerting. Knowledgeable with SAN, enterprise backup solutions, and fault-tolerant technologies. NON-NEGOTIABLE REQUIREMENTS: Hands-on experience of at least 3-4 years in-depth working with MECM or SCCM. At least one of the following certifications: CASP, CCNP, CISA, CISM, CISSP. Active Top-Secret clearance. Someone with 5-7 years of experience would be even better.
11/12/2026
Full time
Job Description Job Description Selected candidate is eligible for a one-time sign-on bonus of $4,000.00. DESCRIPTION OF RESPONSIBILITIES: Responsible for supporting the personnel, applications, and appliances employed to maintain compliance with all regulatory requirements. This includes but is not limited to extensive engineering of Windows and Linux operating systems. Installing, configuring, and tuning operating systems, third-party applications, and operating system security patches. Troubleshooting operating systems, applications, and databases. Working with systems hosted in a complex, multi-layered network. Cybersecurity control implementation, IT infrastructure management, resource monitoring, and alerting. Working with SAN, enterprise backup solutions, and fault-tolerant technologies. Other duties as assigned. REQUIRED DEGREE/EDUCATION/CERTIFICATION: Bachelor of Science in Computer Science or related field or four to seven (4-7) years of experience in the information technology field. Must be IAT or IAM level III certified (CASP, CCNP, CISA, CISM, CISSP). REQUIRED SKILLS AND EXPERIENCE: Working knowledge of multi-platform engineering, planning, coordinating, and executing patch management operations, creating baselines, and configuring hardened systems. Strong experience with centrally managed Linux and Windows systems patched through automated processes or manually if required to bring the systems into compliance. Hands-on experience with Microsoft Endpoint Configuration Manager. Ability to work closely with and clearly articulate to the customer and technical team leads the scope of solutions and remediation plans. Strong interpersonal and communication skills, comfortable with most aspects of operating system administration; for example, system installation and configuration, fundamentals of security, and installing third-party software. Understands end-user operating systems, server operating systems, virtualization, and middleware. Familiarity with fundamental networking/distributed computing environment concepts; understanding basic routing concepts. Ability to write scripts in some administrative language (TK, Perl, VBScript, PowerShell, etc.). Knowledge of cybersecurity control implementation, IT infrastructure management, resource monitoring, and alerting. Knowledgeable with SAN, enterprise backup solutions, and fault-tolerant technologies. NON-NEGOTIABLE REQUIREMENTS: Hands-on experience of at least 3-4 years in-depth working with MECM or SCCM. At least one of the following certifications: CASP, CCNP, CISA, CISM, CISSP. Active Top-Secret clearance. Someone with 5-7 years of experience would be even better.
Job Description Job Description Field Services Workplace Desktop, Windows (5 7 Years Experience) USA, Friday Harbor, WA Job Title Field Services Workplace Desktop, Windows Experience 5 7 Years Job Summary The Field Services Workplace Desktop / Windows Lead is responsible for leading onsite and remote end user computing services, ensuring high quality delivery of desktop, workplace, and field support. This role combines technical expertise, operations management, and team leadership to deliver seamless IT services and enhance end user experience across locations. Key Responsibilities Lead field services operations across office locations Ensure efficient delivery of desktop support, workplace IT services, and VIP support Manage onsite and remote support teams, including vendors Define and implement workplace IT service standards Oversee support for Windows 10 / Windows 11 environments, Microsoft 365 and enterprise applications Ensure smooth functioning of desktops, laptops, printers, and peripherals Drive OS upgrades, patching, and system standardization Manage tools such as Microsoft Intune / SCCM / Endpoint Manager / Active Directory / Azure AD Oversee device provisioning, imaging, patching, and compliance Drive automation initiatives to reduce manual intervention Ensure adherence to SLA, KPI, and service quality standards Manage incident, service request, problem, and change processes Use ITSM tools (ServiceNow, Remedy, etc.) for tracking and reporting Conduct regular service reviews and reporting Lead, mentor, and develop a team of desktop engineers and field support staff Manage staffing, shift planning, and workload distribution Conduct performance reviews, training, and capability building Oversee procurement, deployment, tracking, and disposal of IT assets Ensure accurate asset inventory and compliance Manage vendor relationships for hardware support and maintenance Provide oversight for basic network support LAN / Wi Fi issues, VPN connectivity, Meeting room / collaboration tools Ensure workplace readiness (conference rooms, AV setups, digital workplace tools) Enforce Endpoint security policies (AV, encryption, patch compliance) Support audits and compliance initiatives Ensure adherence to enterprise security and data protection standards Act as primary contact for business stakeholders on workplace IT issues Manage escalations and critical incidents effectively Deliver regular operations reports and improvement plans Drive workplace transformation initiatives (modern workplace, mobility, VDI) Implement process improvements and automation Enhance user experience and reduce ticket volumes Conduct training and technical sessions for teams. Required Skills Strong experience in PowerShell Scripting and Azure AD identify synchronization. Strong understanding of DNS, DHCP, Kerberos, NTLM Strong Experience in Windows OS, M365, Azure AD, Intune, SCCM Knowledge of Citrix VDI Understanding of network basis and IT infrastructure Preferred Skills Exposure to Cloud Security and Zero Trust Architecture and DevOps tools Exposure to Agile/DevOps Experience in SLA, KPI, and service reporting Strong leadership and team management skills
11/12/2026
Full time
Job Description Job Description Field Services Workplace Desktop, Windows (5 7 Years Experience) USA, Friday Harbor, WA Job Title Field Services Workplace Desktop, Windows Experience 5 7 Years Job Summary The Field Services Workplace Desktop / Windows Lead is responsible for leading onsite and remote end user computing services, ensuring high quality delivery of desktop, workplace, and field support. This role combines technical expertise, operations management, and team leadership to deliver seamless IT services and enhance end user experience across locations. Key Responsibilities Lead field services operations across office locations Ensure efficient delivery of desktop support, workplace IT services, and VIP support Manage onsite and remote support teams, including vendors Define and implement workplace IT service standards Oversee support for Windows 10 / Windows 11 environments, Microsoft 365 and enterprise applications Ensure smooth functioning of desktops, laptops, printers, and peripherals Drive OS upgrades, patching, and system standardization Manage tools such as Microsoft Intune / SCCM / Endpoint Manager / Active Directory / Azure AD Oversee device provisioning, imaging, patching, and compliance Drive automation initiatives to reduce manual intervention Ensure adherence to SLA, KPI, and service quality standards Manage incident, service request, problem, and change processes Use ITSM tools (ServiceNow, Remedy, etc.) for tracking and reporting Conduct regular service reviews and reporting Lead, mentor, and develop a team of desktop engineers and field support staff Manage staffing, shift planning, and workload distribution Conduct performance reviews, training, and capability building Oversee procurement, deployment, tracking, and disposal of IT assets Ensure accurate asset inventory and compliance Manage vendor relationships for hardware support and maintenance Provide oversight for basic network support LAN / Wi Fi issues, VPN connectivity, Meeting room / collaboration tools Ensure workplace readiness (conference rooms, AV setups, digital workplace tools) Enforce Endpoint security policies (AV, encryption, patch compliance) Support audits and compliance initiatives Ensure adherence to enterprise security and data protection standards Act as primary contact for business stakeholders on workplace IT issues Manage escalations and critical incidents effectively Deliver regular operations reports and improvement plans Drive workplace transformation initiatives (modern workplace, mobility, VDI) Implement process improvements and automation Enhance user experience and reduce ticket volumes Conduct training and technical sessions for teams. Required Skills Strong experience in PowerShell Scripting and Azure AD identify synchronization. Strong understanding of DNS, DHCP, Kerberos, NTLM Strong Experience in Windows OS, M365, Azure AD, Intune, SCCM Knowledge of Citrix VDI Understanding of network basis and IT infrastructure Preferred Skills Exposure to Cloud Security and Zero Trust Architecture and DevOps tools Exposure to Agile/DevOps Experience in SLA, KPI, and service reporting Strong leadership and team management skills
Job Description Job Description Job Description: Network and Compute Engineer, AI Infrastructure Position Summary Network and Compute Engineer to design, deploy, validate, and operate high-performance infrastructure supporting enterprise artificial intelligence and accelerated-computing workloads. The engineer will work across compute, networking, operating systems, container orchestration, cluster management, storage integration, security, and observability. The successful candidate will be comfortable working hands-on with complex infrastructure, diagnosing issues across multiple technical layers, and translating platform requirements into reliable and repeatable operational solutions. The role is aligned to an NVIDIA AI Factory environment. The source material specifically covers NVIDIA Mission Control, Base Command Manager, Kubernetes installation, rack management, bare-metal management, observability, Run:ai, MGX architecture, Slurm, GB200 software and firmware, NVLink partitioning, XID troubleshooting, and telemetry. Key Responsibilities Compute and Cluster Engineering Deploy, configure, validate, and operate accelerated-compute clusters. Perform server and cluster bring-up, including operating-system imaging, boot validation, firmware alignment, hardware discovery, and post-deployment health checks. Support NVIDIA MGX-based infrastructure and understand the relationship between hardware architecture, firmware, operating systems, drivers, and the platform software stack. Install and administer Linux-based compute environments. Support Kubernetes installation, configuration, upgrades, and lifecycle operations. Deploy and administer Slurm-based workload environments. Assist with NVIDIA GB200 firmware updates, software-stack validation, sanity checks, and platform readiness testing. Support NVLink configuration and partitioning, where applicable. Troubleshoot GPU and system errors, including XID events, degraded nodes, boot failures, firmware inconsistencies, and workload-performance issues. Develop standardized, repeatable build and validation procedures for compute nodes and clusters. The PDF explicitly identifies MGX architecture and software stack, MGX sanity checks, image creation, Slurm deployment, ARM images and booting, GB200 firmware and software-stack validation, NVLink partitioning, XID troubleshooting, and telemetry as relevant subject areas. Network Engineering Design and support resilient network connectivity for accelerated-compute and AI cluster environments. Configure and troubleshoot high-speed Ethernet and, where applicable, InfiniBand fabrics. Support leaf-spine network architectures, network segmentation, routing, switching, addressing, name resolution, and time synchronization. Diagnose packet loss, latency, congestion, interface errors, cabling faults, routing issues, and workload connectivity failures. Validate host-to-host, node-to-storage, management-plane, and workload-plane connectivity. Support network configuration required for Kubernetes, cluster provisioning, telemetry, and distributed workloads. Work with security teams to implement network isolation, firewall rules, access controls, and secure administrative paths. Maintain accurate network diagrams, port maps, addressing plans, and configuration records. Hiring note: High-speed Ethernet, InfiniBand, leaf-spine topology, firewall design, and related network technologies are recommended market requirements for this type of position. They are not individually specified in the uploaded PDF. Platform Provisioning and Management Install, configure, and operate NVIDIA Base Command Manager. Support rack import, rack view, base view, node provisioning, and cluster lifecycle activities. Work with bare-metal management systems for server discovery, power operations, hardware health, firmware administration, and remote troubleshooting. Integrate cluster platforms with enterprise directory services. Support NVIDIA Mission Control processes and related AI Factory operational practices. Assist with the deployment and operation of Run:ai or equivalent workload-orchestration capabilities. Automate repetitive provisioning, validation, configuration, and reporting activities. The source material explicitly includes Base Command Manager bring-up, directory services, rack import, rack view, base view, bare-metal management, observability, and Run:ai installation. Monitoring, Reliability, and Operations Implement infrastructure monitoring for compute nodes, GPUs, network devices, interfaces, firmware, thermals, power, storage dependencies, and cluster services. Establish actionable dashboards, telemetry, alerts, and operational health checks. Lead technical diagnosis across hardware, firmware, Linux, Kubernetes, scheduler, network, and application layers. Perform root-cause analysis and document corrective and preventive actions. Develop operational runbooks for failure scenarios such as node loss, degraded network links, GPU errors, provisioning failures, and cluster-service disruption. Participate in incident response, problem management, capacity planning, lifecycle planning, and controlled change implementation. Identify automation and standardization opportunities that reduce manual effort, deployment defects, and recovery time. Work with infrastructure, cloud, security, storage, application, vendor, and service-management teams. Security and Compliance Responsibilities Apply least-privilege access to management, compute, network, and orchestration platforms. Integrate administrative access with approved enterprise identity and directory services. Secure management interfaces, service accounts, automation credentials, application programming interfaces, and remote-access pathways. Maintain separation between management, workload, storage, and out-of-band management networks. Support firmware, operating-system, container, Kubernetes, and network vulnerability remediation. Ensure administrative actions and infrastructure changes are traceable through logging and change records. Protect sensitive cluster configuration, credentials, certificates, logs, and telemetry. Follow secure configuration standards, change controls, and applicable customer or regulatory requirements. Hiring note: These security requirements are recommended additions for enterprise deployment. The PDF references directory services and hands-on operations, but it does not define a complete security or compliance control framework. Required Technical Skills Strong administration and troubleshooting experience with Linux. Strong knowledge of data-center networking, including Ethernet, Transmission Control Protocol/Internet Protocol, routing, switching, virtual local area networks, link aggregation, Domain Name System, Dynamic Host Configuration Protocol, and Network Time Protocol. Hands-on experience installing or operating Kubernetes clusters. Experience deploying and supporting physical compute infrastructure. Understanding of server boot processes, operating-system imaging, firmware, device drivers, hardware management, and remote management controllers. Experience diagnosing issues across server, operating-system, network, and application layers. Working knowledge of Python, Bash, Ansible, or equivalent infrastructure-automation technologies. Experience with monitoring, logging, metrics, dashboards, alerting, and telemetry. Ability to create clear architecture diagrams, build documents, operating procedures, and troubleshooting runbooks. Strong analytical skills and the ability to work effectively during complex infrastructure incidents. Preferred Technical Skills Experience with NVIDIA AI infrastructure, NVIDIA Mission Control, or NVIDIA Base Command Manager. Experience with NVIDIA MGX or GB200-based systems. Experience with Slurm and distributed-compute scheduling. Experience with Run:ai. Experience with InfiniBand, Remote Direct Memory Access, or Remote Direct Memory Access over Converged Ethernet. Knowledge of NVLink and multi-GPU communication. Experience interpreting NVIDIA XID errors and GPU telemetry. Experience with bare-metal provisioning and Redfish-compatible management interfaces. Experience with Prometheus, Grafana, OpenTelemetry, or equivalent observability platforms. Exposure to container runtimes, container registries, Kubernetes networking, and graphics-processing-unit operators. Experience supporting production AI, machine-learning, high-performance-computing, or large-scale data platforms. Qualifications Bachelor s degree in computer science, information technology, electronics, telecommunications, or a related field, or equivalent practical experience. Recommended 7 or more years of experience in infrastructure, compute, network, data-center, cloud-platform, or high-performance-computing engineering. Recommended 3 or more years of hands-on experience with Linux-based cluster platforms, Kubernetes, accelerated computing, or comparable large-scale infrastructure. Demonstrated experience owning complex technical problems from initial diagnosis through resolution and prevention. Hiring note: . click apply for full job details
11/12/2026
Full time
Job Description Job Description Job Description: Network and Compute Engineer, AI Infrastructure Position Summary Network and Compute Engineer to design, deploy, validate, and operate high-performance infrastructure supporting enterprise artificial intelligence and accelerated-computing workloads. The engineer will work across compute, networking, operating systems, container orchestration, cluster management, storage integration, security, and observability. The successful candidate will be comfortable working hands-on with complex infrastructure, diagnosing issues across multiple technical layers, and translating platform requirements into reliable and repeatable operational solutions. The role is aligned to an NVIDIA AI Factory environment. The source material specifically covers NVIDIA Mission Control, Base Command Manager, Kubernetes installation, rack management, bare-metal management, observability, Run:ai, MGX architecture, Slurm, GB200 software and firmware, NVLink partitioning, XID troubleshooting, and telemetry. Key Responsibilities Compute and Cluster Engineering Deploy, configure, validate, and operate accelerated-compute clusters. Perform server and cluster bring-up, including operating-system imaging, boot validation, firmware alignment, hardware discovery, and post-deployment health checks. Support NVIDIA MGX-based infrastructure and understand the relationship between hardware architecture, firmware, operating systems, drivers, and the platform software stack. Install and administer Linux-based compute environments. Support Kubernetes installation, configuration, upgrades, and lifecycle operations. Deploy and administer Slurm-based workload environments. Assist with NVIDIA GB200 firmware updates, software-stack validation, sanity checks, and platform readiness testing. Support NVLink configuration and partitioning, where applicable. Troubleshoot GPU and system errors, including XID events, degraded nodes, boot failures, firmware inconsistencies, and workload-performance issues. Develop standardized, repeatable build and validation procedures for compute nodes and clusters. The PDF explicitly identifies MGX architecture and software stack, MGX sanity checks, image creation, Slurm deployment, ARM images and booting, GB200 firmware and software-stack validation, NVLink partitioning, XID troubleshooting, and telemetry as relevant subject areas. Network Engineering Design and support resilient network connectivity for accelerated-compute and AI cluster environments. Configure and troubleshoot high-speed Ethernet and, where applicable, InfiniBand fabrics. Support leaf-spine network architectures, network segmentation, routing, switching, addressing, name resolution, and time synchronization. Diagnose packet loss, latency, congestion, interface errors, cabling faults, routing issues, and workload connectivity failures. Validate host-to-host, node-to-storage, management-plane, and workload-plane connectivity. Support network configuration required for Kubernetes, cluster provisioning, telemetry, and distributed workloads. Work with security teams to implement network isolation, firewall rules, access controls, and secure administrative paths. Maintain accurate network diagrams, port maps, addressing plans, and configuration records. Hiring note: High-speed Ethernet, InfiniBand, leaf-spine topology, firewall design, and related network technologies are recommended market requirements for this type of position. They are not individually specified in the uploaded PDF. Platform Provisioning and Management Install, configure, and operate NVIDIA Base Command Manager. Support rack import, rack view, base view, node provisioning, and cluster lifecycle activities. Work with bare-metal management systems for server discovery, power operations, hardware health, firmware administration, and remote troubleshooting. Integrate cluster platforms with enterprise directory services. Support NVIDIA Mission Control processes and related AI Factory operational practices. Assist with the deployment and operation of Run:ai or equivalent workload-orchestration capabilities. Automate repetitive provisioning, validation, configuration, and reporting activities. The source material explicitly includes Base Command Manager bring-up, directory services, rack import, rack view, base view, bare-metal management, observability, and Run:ai installation. Monitoring, Reliability, and Operations Implement infrastructure monitoring for compute nodes, GPUs, network devices, interfaces, firmware, thermals, power, storage dependencies, and cluster services. Establish actionable dashboards, telemetry, alerts, and operational health checks. Lead technical diagnosis across hardware, firmware, Linux, Kubernetes, scheduler, network, and application layers. Perform root-cause analysis and document corrective and preventive actions. Develop operational runbooks for failure scenarios such as node loss, degraded network links, GPU errors, provisioning failures, and cluster-service disruption. Participate in incident response, problem management, capacity planning, lifecycle planning, and controlled change implementation. Identify automation and standardization opportunities that reduce manual effort, deployment defects, and recovery time. Work with infrastructure, cloud, security, storage, application, vendor, and service-management teams. Security and Compliance Responsibilities Apply least-privilege access to management, compute, network, and orchestration platforms. Integrate administrative access with approved enterprise identity and directory services. Secure management interfaces, service accounts, automation credentials, application programming interfaces, and remote-access pathways. Maintain separation between management, workload, storage, and out-of-band management networks. Support firmware, operating-system, container, Kubernetes, and network vulnerability remediation. Ensure administrative actions and infrastructure changes are traceable through logging and change records. Protect sensitive cluster configuration, credentials, certificates, logs, and telemetry. Follow secure configuration standards, change controls, and applicable customer or regulatory requirements. Hiring note: These security requirements are recommended additions for enterprise deployment. The PDF references directory services and hands-on operations, but it does not define a complete security or compliance control framework. Required Technical Skills Strong administration and troubleshooting experience with Linux. Strong knowledge of data-center networking, including Ethernet, Transmission Control Protocol/Internet Protocol, routing, switching, virtual local area networks, link aggregation, Domain Name System, Dynamic Host Configuration Protocol, and Network Time Protocol. Hands-on experience installing or operating Kubernetes clusters. Experience deploying and supporting physical compute infrastructure. Understanding of server boot processes, operating-system imaging, firmware, device drivers, hardware management, and remote management controllers. Experience diagnosing issues across server, operating-system, network, and application layers. Working knowledge of Python, Bash, Ansible, or equivalent infrastructure-automation technologies. Experience with monitoring, logging, metrics, dashboards, alerting, and telemetry. Ability to create clear architecture diagrams, build documents, operating procedures, and troubleshooting runbooks. Strong analytical skills and the ability to work effectively during complex infrastructure incidents. Preferred Technical Skills Experience with NVIDIA AI infrastructure, NVIDIA Mission Control, or NVIDIA Base Command Manager. Experience with NVIDIA MGX or GB200-based systems. Experience with Slurm and distributed-compute scheduling. Experience with Run:ai. Experience with InfiniBand, Remote Direct Memory Access, or Remote Direct Memory Access over Converged Ethernet. Knowledge of NVLink and multi-GPU communication. Experience interpreting NVIDIA XID errors and GPU telemetry. Experience with bare-metal provisioning and Redfish-compatible management interfaces. Experience with Prometheus, Grafana, OpenTelemetry, or equivalent observability platforms. Exposure to container runtimes, container registries, Kubernetes networking, and graphics-processing-unit operators. Experience supporting production AI, machine-learning, high-performance-computing, or large-scale data platforms. Qualifications Bachelor s degree in computer science, information technology, electronics, telecommunications, or a related field, or equivalent practical experience. Recommended 7 or more years of experience in infrastructure, compute, network, data-center, cloud-platform, or high-performance-computing engineering. Recommended 3 or more years of hands-on experience with Linux-based cluster platforms, Kubernetes, accelerated computing, or comparable large-scale infrastructure. Demonstrated experience owning complex technical problems from initial diagnosis through resolution and prevention. Hiring note: . click apply for full job details
Job Description Job Description Job Title: Senior Desktop Infrastructure Engineer Duration: 6 Months contract Location: Chicago, IL - The ideal candidate will be onsite 2 days per month for this role. Job Description: Core Ownership Areas Azure Virtual Desktop Nerdio Windows 11 Gold Images FSLogix Intune and Autopilot Integration End User Compute Architecture Azure Networking for AVD Desktop Infrastructure Automation Endpoint Security and Compliance Primary Responsibilities Azure Virtual Desktop Architecture & Operations Architect, implement, and maintain Azure Virtual Desktop environments. Design and manage host pools, session hosts, image lifecycles, and deployment pipelines. Develop scalability, resiliency, and disaster recovery strategies. Optimize user experience, performance, and Azure consumption costs. Establish operational standards and platform governance. AVD Networking & Infrastructure Engineering Design and troubleshoot AVD network connectivity across Azure and on-premises environments. Serve as the primary escalation point for network-related virtual desktop issues. Diagnose and resolve DNS, routing, firewall, latency, authentication, and connectivity problems. Partner with Network Engineering on ExpressRoute, VPN, segmentation, and hybrid connectivity solutions. Optimize network paths and client connectivity performance for virtual desktop workloads. Troubleshoot FSLogix profile performance, storage connectivity, and authentication issues. Analyze packet captures, connection diagnostics, and performance metrics to identify root causes. Support private endpoint, storage account, Azure Files, and Entra ID integration requirements. Nerdio Engineering & Automation Administer and optimize Nerdio Manager. Develop automated provisioning and image management workflows. Configure autoscaling and cost optimization strategies. Build operational automation using PowerShell and Azure services. Windows 11 Platform Engineering, Lead design and engineering of the Bank's Windows 11 desktop platform. Own gold image architecture and standards. Establish image testing, validation, and release processes. Define desktop lifecycle management strategy. Technical Leadership Provide technical leadership for desktop engineering initiatives. Mentor engineers and contractors. Establish engineering standards and operational practices. Evaluate vendors and technical solutions. Lead major incident response and root cause investigations. Required Skills Expert-Level Experience Azure Virtual Desktop Azure Networking Nerdio Microsoft Entra ID Active Directory Windows Desktop Engineering Windows 11 Image Engineering PowerShell Automation Root Cause Analysis and Troubleshooting Strong Experience FSLogix Azure Files DNS TCP/IP Networking Firewalls and Network Security Intune Autopilot Group Policy Preferred Experience EXPRESSROUTE Azure Virtual WAN Infrastructure as Code Ansible Liquidware ProfileUnity VMware Horizon or Citrix Terraform
11/12/2026
Full time
Job Description Job Description Job Title: Senior Desktop Infrastructure Engineer Duration: 6 Months contract Location: Chicago, IL - The ideal candidate will be onsite 2 days per month for this role. Job Description: Core Ownership Areas Azure Virtual Desktop Nerdio Windows 11 Gold Images FSLogix Intune and Autopilot Integration End User Compute Architecture Azure Networking for AVD Desktop Infrastructure Automation Endpoint Security and Compliance Primary Responsibilities Azure Virtual Desktop Architecture & Operations Architect, implement, and maintain Azure Virtual Desktop environments. Design and manage host pools, session hosts, image lifecycles, and deployment pipelines. Develop scalability, resiliency, and disaster recovery strategies. Optimize user experience, performance, and Azure consumption costs. Establish operational standards and platform governance. AVD Networking & Infrastructure Engineering Design and troubleshoot AVD network connectivity across Azure and on-premises environments. Serve as the primary escalation point for network-related virtual desktop issues. Diagnose and resolve DNS, routing, firewall, latency, authentication, and connectivity problems. Partner with Network Engineering on ExpressRoute, VPN, segmentation, and hybrid connectivity solutions. Optimize network paths and client connectivity performance for virtual desktop workloads. Troubleshoot FSLogix profile performance, storage connectivity, and authentication issues. Analyze packet captures, connection diagnostics, and performance metrics to identify root causes. Support private endpoint, storage account, Azure Files, and Entra ID integration requirements. Nerdio Engineering & Automation Administer and optimize Nerdio Manager. Develop automated provisioning and image management workflows. Configure autoscaling and cost optimization strategies. Build operational automation using PowerShell and Azure services. Windows 11 Platform Engineering, Lead design and engineering of the Bank's Windows 11 desktop platform. Own gold image architecture and standards. Establish image testing, validation, and release processes. Define desktop lifecycle management strategy. Technical Leadership Provide technical leadership for desktop engineering initiatives. Mentor engineers and contractors. Establish engineering standards and operational practices. Evaluate vendors and technical solutions. Lead major incident response and root cause investigations. Required Skills Expert-Level Experience Azure Virtual Desktop Azure Networking Nerdio Microsoft Entra ID Active Directory Windows Desktop Engineering Windows 11 Image Engineering PowerShell Automation Root Cause Analysis and Troubleshooting Strong Experience FSLogix Azure Files DNS TCP/IP Networking Firewalls and Network Security Intune Autopilot Group Policy Preferred Experience EXPRESSROUTE Azure Virtual WAN Infrastructure as Code Ansible Liquidware ProfileUnity VMware Horizon or Citrix Terraform
Job Description Job Description Key Responsibilities: Infrastructure Operations & Administration Administer, maintain, and optimize Windows Server environments across on-premises and cloud-based infrastructure. Perform OS upgrades, patch installation, testing, and ongoing system updates to ensure reliability and security. Develop and use PowerShell scripts and other automation tools to execute centralized and repetitive tasks efficiently. Lead and execute server migrations, including transitioning workloads from on-premises systems into cloud platforms. Security & Compliance Implement and maintain security configurations for servers, including endpoint protection, access control, and hardening standards. Conduct vulnerability remediation for servers and applications to maintain security compliance. Work with security tools and processes to ensure consistent protection and monitoring. Patching, Monitoring & Automation Manage patching cycles and use SCCM or similar platforms for automated patch deployment and reporting. Maintain ongoing monitoring and performance assessment of infrastructure services to identify and resolve issues proactively. Backup & Disaster Recovery Oversee routine backup operations and support recovery processes for mission-critical systems. Develop, refine, and support Disaster Recovery (DR) strategies to minimize downtime and protect data integrity. Production Application Support Provide advanced server-level support for enterprise applications using .NET, Java, SQL, Oracle, Microsoft Dynamics, and warehouse technologies. Troubleshoot high-impact production issues across hybrid infrastructure and middleware layers. Networking & Systems Integration Apply deep knowledge of OSI model layers and networking protocols to diagnose connectivity and application issues. Collaborate with cross-functional teams to support application deployments and infrastructure enhancements. Communication & Collaboration Translate business or user requests into actionable technical solutions and communicate effectively in English, both verbally and in writing. Work closely with the IT Portfolio Manager and Infrastructure & Operations teams to align engineering efforts with organizational needs.
11/12/2026
Full time
Job Description Job Description Key Responsibilities: Infrastructure Operations & Administration Administer, maintain, and optimize Windows Server environments across on-premises and cloud-based infrastructure. Perform OS upgrades, patch installation, testing, and ongoing system updates to ensure reliability and security. Develop and use PowerShell scripts and other automation tools to execute centralized and repetitive tasks efficiently. Lead and execute server migrations, including transitioning workloads from on-premises systems into cloud platforms. Security & Compliance Implement and maintain security configurations for servers, including endpoint protection, access control, and hardening standards. Conduct vulnerability remediation for servers and applications to maintain security compliance. Work with security tools and processes to ensure consistent protection and monitoring. Patching, Monitoring & Automation Manage patching cycles and use SCCM or similar platforms for automated patch deployment and reporting. Maintain ongoing monitoring and performance assessment of infrastructure services to identify and resolve issues proactively. Backup & Disaster Recovery Oversee routine backup operations and support recovery processes for mission-critical systems. Develop, refine, and support Disaster Recovery (DR) strategies to minimize downtime and protect data integrity. Production Application Support Provide advanced server-level support for enterprise applications using .NET, Java, SQL, Oracle, Microsoft Dynamics, and warehouse technologies. Troubleshoot high-impact production issues across hybrid infrastructure and middleware layers. Networking & Systems Integration Apply deep knowledge of OSI model layers and networking protocols to diagnose connectivity and application issues. Collaborate with cross-functional teams to support application deployments and infrastructure enhancements. Communication & Collaboration Translate business or user requests into actionable technical solutions and communicate effectively in English, both verbally and in writing. Work closely with the IT Portfolio Manager and Infrastructure & Operations teams to align engineering efforts with organizational needs.
Job Description Job Description Title: Sr. Infrastructure Engineer Location: Richmond - VA (Hybrib) Duration: 10 Months Intreview type: In Person Only NOTE: Local candidates preferred, or must be willing to relocate to Richmond, VA metro area. Will be required to come on-site 1-2 days a week after initial training and knowledge transfer. Job Description The Client is seeking an experienced Senior Infrastructure Engineer to support and enhance its hybrid infrastructure environment. The ideal candidate must possess strong technical expertise across Windows Server, cloud platforms, security, patching, automation, and production application support. This role requires in-depth and hands-on experience performing upgrades, migrations, remediation, and troubleshooting within mission-critical systems. The Senior Infrastructure Engineer will work across diverse technologies including Java, .NET, Oracle, SQL, Microsoft Dynamics, and warehouse platforms, supporting both server-level and complex production application needs. The engineer must also demonstrate strong networking knowledge, including deep familiarity with OSI layers and network protocol behavior. Preferred qualifications include Microsoft- and network-focused certifications. Key Responsibilities: Infrastructure Operations & Administration Administer, maintain, and optimize Windows Server environments across on-premises and cloud-based infrastructure. Perform OS upgrades, patch installation, testing, and ongoing system updates to ensure reliability and security. Develop and use PowerShell scripts and other automation tools to execute centralized and repetitive tasks efficiently. Lead and execute server migrations, including transitioning workloads from on-premises systems into cloud platforms. Security & Compliance Implement and maintain security configurations for servers, including endpoint protection, access control, and hardening standards. Conduct vulnerability remediation for servers and applications to maintain security compliance. Work with security tools and processes to ensure consistent protection and monitoring. Patching, Monitoring & Automation Manage patching cycles and use SCCM or similar platforms for automated patch deployment and reporting. Maintain ongoing monitoring and performance assessment of infrastructure services to identify and resolve issues proactively. Backup & Disaster Recovery Oversee routine backup operations and support recovery processes for mission-critical systems. Develop, refine, and support Disaster Recovery (DR) strategies to minimize downtime and protect data integrity. Production Application Support Provide advanced server-level support for enterprise applications using .NET, Java, SQL, Oracle, Microsoft Dynamics, and warehouse technologies. Troubleshoot high-impact production issues across hybrid infrastructure and middleware layers. Networking & Systems Integration Apply deep knowledge of OSI model layers and networking protocols to diagnose connectivity and application issues. Collaborate with cross-functional teams to support application deployments and infrastructure enhancements. Communication & Collaboration Translate business or user requests into actionable technical solutions and communicate effectively in English, both verbally and in writing. Work closely with the IT Portfolio Manager and Infrastructure & Operations teams to align engineering efforts with organizational needs. Required / Desired Skills: In-depth hands-on experience working with Windows Server in hybrid environments (on-premises and cloud). Demonstrated ability to translate user requests, provide technical support and communicate effectively in English orally and in writing In-depth hands-on experience with OS upgrades, patch installation and testing, In-depth hands-on experience with scripting utilities (PowerShell)and Windows server scripting to accomplish centralized tasks In-depth experience performing regular patching and updates to ensure system security and stability. Experience overseeing backup operations and recovery processes in mission critical environments. In-depth experience planning and executing server migrations, including moving workloads from on premises to the cloud. In-depth experience working in an environment that utilizes multiple frameworks/technologies including .NET, Java, SQL/Oracle, Microsoft Dynamics, etc In-depth experience providing server-level support and troubleshooting issues for production applications. In-depth experience managing vulnerability server and application remediation. Experience with tools like SCCM for automated patch management & deployment. Experience crafting disaster recovery (DR) plans to ensure minimal downtime and prevent data loss. Strong networking knowledge - including understanding OSI layer functionality and network protocols. Ability to work with cross-functional teams to address infrastructure needs and support application deployment. Have achieved Microsoft-focus certifications such as Azure Administrator Associate, Windows Server Hybrid Administrator Associate, etc. Has achieved network focused certifications such as Network , CCNA, etc.
11/12/2026
Full time
Job Description Job Description Title: Sr. Infrastructure Engineer Location: Richmond - VA (Hybrib) Duration: 10 Months Intreview type: In Person Only NOTE: Local candidates preferred, or must be willing to relocate to Richmond, VA metro area. Will be required to come on-site 1-2 days a week after initial training and knowledge transfer. Job Description The Client is seeking an experienced Senior Infrastructure Engineer to support and enhance its hybrid infrastructure environment. The ideal candidate must possess strong technical expertise across Windows Server, cloud platforms, security, patching, automation, and production application support. This role requires in-depth and hands-on experience performing upgrades, migrations, remediation, and troubleshooting within mission-critical systems. The Senior Infrastructure Engineer will work across diverse technologies including Java, .NET, Oracle, SQL, Microsoft Dynamics, and warehouse platforms, supporting both server-level and complex production application needs. The engineer must also demonstrate strong networking knowledge, including deep familiarity with OSI layers and network protocol behavior. Preferred qualifications include Microsoft- and network-focused certifications. Key Responsibilities: Infrastructure Operations & Administration Administer, maintain, and optimize Windows Server environments across on-premises and cloud-based infrastructure. Perform OS upgrades, patch installation, testing, and ongoing system updates to ensure reliability and security. Develop and use PowerShell scripts and other automation tools to execute centralized and repetitive tasks efficiently. Lead and execute server migrations, including transitioning workloads from on-premises systems into cloud platforms. Security & Compliance Implement and maintain security configurations for servers, including endpoint protection, access control, and hardening standards. Conduct vulnerability remediation for servers and applications to maintain security compliance. Work with security tools and processes to ensure consistent protection and monitoring. Patching, Monitoring & Automation Manage patching cycles and use SCCM or similar platforms for automated patch deployment and reporting. Maintain ongoing monitoring and performance assessment of infrastructure services to identify and resolve issues proactively. Backup & Disaster Recovery Oversee routine backup operations and support recovery processes for mission-critical systems. Develop, refine, and support Disaster Recovery (DR) strategies to minimize downtime and protect data integrity. Production Application Support Provide advanced server-level support for enterprise applications using .NET, Java, SQL, Oracle, Microsoft Dynamics, and warehouse technologies. Troubleshoot high-impact production issues across hybrid infrastructure and middleware layers. Networking & Systems Integration Apply deep knowledge of OSI model layers and networking protocols to diagnose connectivity and application issues. Collaborate with cross-functional teams to support application deployments and infrastructure enhancements. Communication & Collaboration Translate business or user requests into actionable technical solutions and communicate effectively in English, both verbally and in writing. Work closely with the IT Portfolio Manager and Infrastructure & Operations teams to align engineering efforts with organizational needs. Required / Desired Skills: In-depth hands-on experience working with Windows Server in hybrid environments (on-premises and cloud). Demonstrated ability to translate user requests, provide technical support and communicate effectively in English orally and in writing In-depth hands-on experience with OS upgrades, patch installation and testing, In-depth hands-on experience with scripting utilities (PowerShell)and Windows server scripting to accomplish centralized tasks In-depth experience performing regular patching and updates to ensure system security and stability. Experience overseeing backup operations and recovery processes in mission critical environments. In-depth experience planning and executing server migrations, including moving workloads from on premises to the cloud. In-depth experience working in an environment that utilizes multiple frameworks/technologies including .NET, Java, SQL/Oracle, Microsoft Dynamics, etc In-depth experience providing server-level support and troubleshooting issues for production applications. In-depth experience managing vulnerability server and application remediation. Experience with tools like SCCM for automated patch management & deployment. Experience crafting disaster recovery (DR) plans to ensure minimal downtime and prevent data loss. Strong networking knowledge - including understanding OSI layer functionality and network protocols. Ability to work with cross-functional teams to address infrastructure needs and support application deployment. Have achieved Microsoft-focus certifications such as Azure Administrator Associate, Windows Server Hybrid Administrator Associate, etc. Has achieved network focused certifications such as Network , CCNA, etc.
Job Description Job Description Job Description ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED We have an immediate need for a Software Engineer specializing in privileged access and security infrastructure to serve as the Subject Matter Expert (SME) for the Delinea Tools Suite in a Linux environment. In this mission-critical role, you will be responsible for the engineering, implementation, integration, and sustainment of Delinea technologies (such as Secret Server, Privilege Manager, and DevOps Secrets Vault). Working in close collaboration with security, infrastructure, and DevOps teams, you will ensure robust credential management, privileged access controls, and secrets automation that meet strict mission compliance standards. The annual base salary range for this role is $199,000-$235,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. , Required Skills Delinea Expertise: Hands-on experience implementing, configuring, or supporting at least one Delinea/Thycotic product (e.g., Secret Server, Privilege Manager, DevOps Secrets Vault). Linux Systems Administration: Strong background in Linux administration across enterprise distributions (e.g., RHEL, CentOS, Rocky Linux, Ubuntu) and sustaining large Linux clusters. Software Development Scripting: Recent software development experience in both Python and Java, alongside advanced proficiency writing Bash and Python scripts. Identity Directory Services: Hands-on experience integrating PAM/IAM solutions with directory services (LDAP, Active Directory, FreeIPA). IAM / PAM Concepts: Deep understanding of Identity and Access Management (IAM), Privileged Access Management (PAM), certificate-based authentication, and enterprise security best practices. Infrastructure as Code (IaC): Experience with IaC principles and automation tools such as Ansible or SaltStack. API Integration CI/CD Secrets: Familiarity with RESTful API-based integrations and secrets automation within CI/CD build environments. Container Security: Experience with container technologies (Docker, Podman) and associated container secret-handling patterns. System Troubleshooting: Proven ability to troubleshoot system-level issues in distributed environments, including service logs, networking, and authentication workflows. Education: Bachelor's Degree in Data Analytics, Intelligence Studies, Computer Science, Finance/Economics, or a related discipline, PLUS 7 + years of specialized data analytics or financial intelligence experience OR Master's Degree in a related field, PLUS 5 + years of specialized analytical experience OR High School Diploma / GED, PLUS 9 + years of hands-on intelligence analysis, financial tracking, and data discovery experience in lieu of a degree. , Desired Skills Cybersecurity Operations: Prior experience supporting enterprise security tools or working in a cybersecurity-focused operational environment. Agile Tooling: Practical experience using the Atlassian Suite of Tools (Jira, Confluence) for task tracking and documentation. , About Nyla Technology Solutions Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government. Nyla embraces a forward-thinking and bold approach at every turn, earning us a solid reputation of technical trendsetters within the industry. We have a passion for developing solutions that have a quick and immediate impact on mission. Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done. If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla's team, Taking Care of All of You Nyla provides a top-of-market compensation and benefits package. And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle. The Nyla FLEX benefit program is designed to offer you flexibility in the 3 biggest areas of your life: your pay, your leave, and your schedule. PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you're at the company. You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract (over 40 hrs/week). There's even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract! LEAVE - Want to spend more time with the family? Want more time to travel the world? You can BUY additional annual leave for a total of 6 weeks of annual leave. That's up to 240 hours of leave plus 11 holidays! That's not even including paid anniversary leave! SCHEDULE - Does the traditional 40-hour workweek no longer fit your lifestyle? With Nyla FLEX, you have the freedom to scale down to 30-32 hours while still enjoying the top-notch Nyla benefits you know and love. It's flexibility that works for you without compromising the perks! WHAT ABOUT OTHER BENEFITS? Nyla's health care (medical, dental, and vision) is 100% covered by the company. We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth. We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place. To learn more about Nyla's culture and our exceptional benefit packages click here. Nyla is an equal opportunity employer.
11/12/2026
Full time
Job Description Job Description Job Description ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED We have an immediate need for a Software Engineer specializing in privileged access and security infrastructure to serve as the Subject Matter Expert (SME) for the Delinea Tools Suite in a Linux environment. In this mission-critical role, you will be responsible for the engineering, implementation, integration, and sustainment of Delinea technologies (such as Secret Server, Privilege Manager, and DevOps Secrets Vault). Working in close collaboration with security, infrastructure, and DevOps teams, you will ensure robust credential management, privileged access controls, and secrets automation that meet strict mission compliance standards. The annual base salary range for this role is $199,000-$235,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. , Required Skills Delinea Expertise: Hands-on experience implementing, configuring, or supporting at least one Delinea/Thycotic product (e.g., Secret Server, Privilege Manager, DevOps Secrets Vault). Linux Systems Administration: Strong background in Linux administration across enterprise distributions (e.g., RHEL, CentOS, Rocky Linux, Ubuntu) and sustaining large Linux clusters. Software Development Scripting: Recent software development experience in both Python and Java, alongside advanced proficiency writing Bash and Python scripts. Identity Directory Services: Hands-on experience integrating PAM/IAM solutions with directory services (LDAP, Active Directory, FreeIPA). IAM / PAM Concepts: Deep understanding of Identity and Access Management (IAM), Privileged Access Management (PAM), certificate-based authentication, and enterprise security best practices. Infrastructure as Code (IaC): Experience with IaC principles and automation tools such as Ansible or SaltStack. API Integration CI/CD Secrets: Familiarity with RESTful API-based integrations and secrets automation within CI/CD build environments. Container Security: Experience with container technologies (Docker, Podman) and associated container secret-handling patterns. System Troubleshooting: Proven ability to troubleshoot system-level issues in distributed environments, including service logs, networking, and authentication workflows. Education: Bachelor's Degree in Data Analytics, Intelligence Studies, Computer Science, Finance/Economics, or a related discipline, PLUS 7 + years of specialized data analytics or financial intelligence experience OR Master's Degree in a related field, PLUS 5 + years of specialized analytical experience OR High School Diploma / GED, PLUS 9 + years of hands-on intelligence analysis, financial tracking, and data discovery experience in lieu of a degree. , Desired Skills Cybersecurity Operations: Prior experience supporting enterprise security tools or working in a cybersecurity-focused operational environment. Agile Tooling: Practical experience using the Atlassian Suite of Tools (Jira, Confluence) for task tracking and documentation. , About Nyla Technology Solutions Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government. Nyla embraces a forward-thinking and bold approach at every turn, earning us a solid reputation of technical trendsetters within the industry. We have a passion for developing solutions that have a quick and immediate impact on mission. Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done. If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla's team, Taking Care of All of You Nyla provides a top-of-market compensation and benefits package. And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle. The Nyla FLEX benefit program is designed to offer you flexibility in the 3 biggest areas of your life: your pay, your leave, and your schedule. PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you're at the company. You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract (over 40 hrs/week). There's even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract! LEAVE - Want to spend more time with the family? Want more time to travel the world? You can BUY additional annual leave for a total of 6 weeks of annual leave. That's up to 240 hours of leave plus 11 holidays! That's not even including paid anniversary leave! SCHEDULE - Does the traditional 40-hour workweek no longer fit your lifestyle? With Nyla FLEX, you have the freedom to scale down to 30-32 hours while still enjoying the top-notch Nyla benefits you know and love. It's flexibility that works for you without compromising the perks! WHAT ABOUT OTHER BENEFITS? Nyla's health care (medical, dental, and vision) is 100% covered by the company. We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth. We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place. To learn more about Nyla's culture and our exceptional benefit packages click here. Nyla is an equal opportunity employer.
Job Description Job Description Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents Client in a manner that reflects positively on the image and reputation of the company Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution Responsible for all Client assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited BASIC QUALIFICATIONS: High School Diploma or equivalent 0-1 years of related experience Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required Experience in PC Hardware Maintenance and support A Certification ITE or Polytechnic in Electronics and Communications Engineering Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work Excellent interpersonal skills/customer relationship skills required High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required High level of personal integrity; Support and promote teamwork and cooperative effort Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call PREFERRED QUALIFICATIONS: Associate?s Degree preferred Previous experience in Client or similar equipment is a plus. Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans
11/12/2026
Full time
Job Description Job Description Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents Client in a manner that reflects positively on the image and reputation of the company Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution Responsible for all Client assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited BASIC QUALIFICATIONS: High School Diploma or equivalent 0-1 years of related experience Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required Experience in PC Hardware Maintenance and support A Certification ITE or Polytechnic in Electronics and Communications Engineering Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work Excellent interpersonal skills/customer relationship skills required High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required High level of personal integrity; Support and promote teamwork and cooperative effort Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call PREFERRED QUALIFICATIONS: Associate?s Degree preferred Previous experience in Client or similar equipment is a plus. Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans
Job Description Job Description Title/Role: GA DOL Computer Operator 2 Worksite Address: 148 Andrew Young International Blvd NE Atlanta, GA 30303 Agency Interview Type: Either Web Cam or In Person Expenses Allowed: Yes Work Arrangement: Onsite Hours/Units per day: 8 Days per week: 5 Max pay Rate: $30.00/Hr Engagement Type: Contract Short Description: Under general supervision, operates computer and peripheral equipment. Performs clerical and maintenance tasks in support of a mainframe computer complex or other large centralized IT system. Complete Description: LOCAL CANDIDATES ONLY This is a weekend shift with the hours of 7pm - 7am, Saturday and Sunday. They would then need to get in an additional 16 hours anytime during the week. The additional 16hrs can be picked up on any shift. 1st, 2nd or 3rd. Job Summary: Under limited supervision, monitors BPE/TPE transactions, all environmental, security, electrical & UPS systems. Checks the network systems to ensure statewide access. Works with vendors for hw/sw. Ensure all printed output is of high quality and defect free. Preferred Qualifications Significant experience as a Computer Operations Operator in a large data center. Exp w/a Network Operations Center (NOC). Exp w/production control. Exp with distributed servers running AIX, Linux, and Windows. Exp w/data center security, HVAC and electrical in a data center. Exp w/Control-M, TPE/BPE Manager. Qualifications: Vocational/Technical degree in a related field from an accredited college AND 2 years of related experience LOCAL CANDIDATES ONLY
11/12/2026
Full time
Job Description Job Description Title/Role: GA DOL Computer Operator 2 Worksite Address: 148 Andrew Young International Blvd NE Atlanta, GA 30303 Agency Interview Type: Either Web Cam or In Person Expenses Allowed: Yes Work Arrangement: Onsite Hours/Units per day: 8 Days per week: 5 Max pay Rate: $30.00/Hr Engagement Type: Contract Short Description: Under general supervision, operates computer and peripheral equipment. Performs clerical and maintenance tasks in support of a mainframe computer complex or other large centralized IT system. Complete Description: LOCAL CANDIDATES ONLY This is a weekend shift with the hours of 7pm - 7am, Saturday and Sunday. They would then need to get in an additional 16 hours anytime during the week. The additional 16hrs can be picked up on any shift. 1st, 2nd or 3rd. Job Summary: Under limited supervision, monitors BPE/TPE transactions, all environmental, security, electrical & UPS systems. Checks the network systems to ensure statewide access. Works with vendors for hw/sw. Ensure all printed output is of high quality and defect free. Preferred Qualifications Significant experience as a Computer Operations Operator in a large data center. Exp w/a Network Operations Center (NOC). Exp w/production control. Exp with distributed servers running AIX, Linux, and Windows. Exp w/data center security, HVAC and electrical in a data center. Exp w/Control-M, TPE/BPE Manager. Qualifications: Vocational/Technical degree in a related field from an accredited college AND 2 years of related experience LOCAL CANDIDATES ONLY
Job Description Job Description About the Company & Role Our client is a leading global consultancy renowned for delivering high-profile, complex, iconic, large-scale capital projects. We're looking for a dynamic and motivated IT Infrastructure Engineer to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build real world experience in a modern, cloud first environment, this role gives you the foundation to grow fast. You'll serve as a senior technical resource to help maintain, secure, and improve the technology our client relies on every day. This position combines hands-on systems administration, advanced technical support, security operations, and project work across Microsoft 365, endpoint management, networking, and cloud infrastructure. As the IT Infrastructure Engineer, you will take ownership of complex issues, strengthen operational processes, and identify opportunities to improve reliability, security, and the employee experience. You will be resourceful and analytical, combining independent research, practical experience, and sound judgment to resolve unfamiliar problems. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in US history. This is a great opportunity for someone who enjoys both building technology and helping people use it effectively. Clear communication, thorough documentation, and a service-oriented approach are essential. What You'll Do: Systems Administration and Advanced Support Administer and maintain the computer systems, cloud services, file services, and supporting infrastructure. Provide Tier 2 and Tier 3 support for complex hardware, software, identity, connectivity, and application issues. Investigate recurring incidents, identify root causes, and implement lasting improvements. Support employee onboarding, role changes, and offboarding through timely device provisioning and access management. Coordinate with employees, IT colleagues, and vendors to resolve issues and deliver technology projects. Endpoint and Identity Management Manage Windows 11 endpoints, including deployment, configuration, and provisioning through Microsoft Intune and Windows Autopilot. Maintain Dell hardware and other supported devices throughout their lifecycle, including inventory, replacement planning, and secure retirement. Administer Microsoft Entra ID, security groups, role-based access, multifactor authentication, and Conditional Access. Develop and maintain device compliance policies, configuration profiles, update rings, and application deployments. Maintain Group Policy baselines and support the planned transition to modern device management where appropriate. Support Apple device enrollment and management through Apple Business Manager and other device management platforms. Maintain identity and provisioning integrations with HR systems, such as ADP Workforce Now or Workday, as applicable. Microsoft 365 Administration Administer Exchange Online, Teams, SharePoint Online, OneDrive, and related Microsoft 365 services. Manage service configuration, licensing, permissions, and operational health. Partner with business stakeholders to improve collaboration, information access, and effective use of Microsoft 365. Support the evaluation and governed adoption of Microsoft Copilot, Power Apps, Fabric, and Microsoft Foundry in partnership with relevant business and technical owners. Networking and Security Administer Cisco Meraki infrastructure, including MX security appliances, switches, wireless access points, and cameras. Monitor LAN, WAN, wireless, internet, and remote-access services for availability, performance, and security issues. Maintain endpoint protection, firewall policies, secure configurations, and vulnerability remediation processes. Investigate and respond to security alerts using tools such as Microsoft Defender, Microsoft Sentinel, Cisco Umbrella, and other monitoring platforms. Apply least-privilege access and established security baselines across systems and endpoints. Help employees recognize phishing attempts, suspicious requests, and other common security threats. Monitoring, Automation, and Patch Management Use NinjaOne to monitor endpoints, manage patches, deploy software, and provide remote support. Develop and maintain scripts and automated workflows that reduce repetitive work and improve consistency. Establish patch baselines, maintenance windows, remediation procedures, and reporting. Connect monitoring and alerting with ticketing processes to support timely investigation and resolution. Evaluate changes for operational impact and maintain appropriate testing, documentation, and recovery procedures. IT Operations and Documentation Manage incidents, service requests, and escalations through NinjaOne Ticketing or a comparable IT service management platform. Create and maintain standard operating procedures, knowledge base articles, system documentation, and asset records. Develop, maintain, and test disaster recovery and business continuity procedures in coordination with business stakeholders. Maintain major-incident playbooks, escalation paths, and employee communication procedures. Coordinate vendor support, service commitments, renewals, and statements of work for assigned platforms. Support Global Relay administration and related retention or archiving requirements in coordination with designated business and compliance owners. Technical Leadership and Continuous Improvement Provide technical guidance and mentorship to junior IT staff. Lead assigned infrastructure and service improvement projects from planning through implementation and handoff. Evaluate technologies such as Virtual Desktop Infrastructure and Azure Virtual Desktop based on business needs, security, cost, and support requirements. Recommend improvements to system reliability, user experience, and IT efficiency. Communicate technical risks, options, and recommendations clearly to IT leadership and business stakeholders. What You Bring: At least 10 years of progressively responsible experience in systems administration, IT infrastructure, or a related hands-on technical role. Strong experience administering Microsoft 365, including Entra ID, Intune, Exchange Online, Teams, and SharePoint Online. Hands-on experience with Windows 11, Windows Autopilot, Dell hardware, endpoint configuration, and device lifecycle management. Experience managing Cisco Meraki networking and security infrastructure. Strong understanding of identity and access management, Conditional Access, multifactor authentication, security groups, and Group Policy. Experience using NinjaOne or a comparable remote monitoring and management platform. Experience with endpoint security, security monitoring, patch management, and incident investigation. Demonstrated ability to provide Tier 2 and Tier 3 support and troubleshoot complex issues across endpoints, networks, and cloud services. Ability to develop and maintain PowerShell scripts or comparable automation. Strong documentation, organization, and prioritization skills. Ability to explain technical concepts to employees with varying levels of technical knowledge. Demonstrated ownership, sound judgment, attention to detail, and effectiveness during service disruptions. Preferred Qualifications Experience with Apple Business Manager, Global Relay, and HR-driven identity or provisioning integrations. Experience with Microsoft Sentinel, Microsoft Defender, Cisco Umbrella, or comparable security platforms. Experience supporting Microsoft Copilot, Power Apps, Fabric, or Microsoft Foundry. Experience implementing or supporting VDI or Azure Virtual Desktop. Familiarity with ITIL practices, NIST frameworks, CIS Microsoft 365 Benchmarks, and CISA SCuBA guidance. Relevant Microsoft, Cisco, CompTIA, security, or IT service management certifications. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. What Success Looks Like Employees receive responsive support and clear communication. Systems and endpoints remain secure, reliable, and consistently maintained. Access and device provisioning are accurate and timely throughout the employee lifecycle. Recurring incidents and manual tasks decrease through root-cause resolution and automation. Documentation and recovery procedures remain current and usable. Technology projects deliver measurable improvements. Who You Are Proactive: You take initiative and look for ways to help. Growth-oriented: You're excited to learn and expand your technical skills. Accountable: You take ownership and follow through with care. Team-First: . click apply for full job details
11/12/2026
Full time
Job Description Job Description About the Company & Role Our client is a leading global consultancy renowned for delivering high-profile, complex, iconic, large-scale capital projects. We're looking for a dynamic and motivated IT Infrastructure Engineer to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build real world experience in a modern, cloud first environment, this role gives you the foundation to grow fast. You'll serve as a senior technical resource to help maintain, secure, and improve the technology our client relies on every day. This position combines hands-on systems administration, advanced technical support, security operations, and project work across Microsoft 365, endpoint management, networking, and cloud infrastructure. As the IT Infrastructure Engineer, you will take ownership of complex issues, strengthen operational processes, and identify opportunities to improve reliability, security, and the employee experience. You will be resourceful and analytical, combining independent research, practical experience, and sound judgment to resolve unfamiliar problems. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in US history. This is a great opportunity for someone who enjoys both building technology and helping people use it effectively. Clear communication, thorough documentation, and a service-oriented approach are essential. What You'll Do: Systems Administration and Advanced Support Administer and maintain the computer systems, cloud services, file services, and supporting infrastructure. Provide Tier 2 and Tier 3 support for complex hardware, software, identity, connectivity, and application issues. Investigate recurring incidents, identify root causes, and implement lasting improvements. Support employee onboarding, role changes, and offboarding through timely device provisioning and access management. Coordinate with employees, IT colleagues, and vendors to resolve issues and deliver technology projects. Endpoint and Identity Management Manage Windows 11 endpoints, including deployment, configuration, and provisioning through Microsoft Intune and Windows Autopilot. Maintain Dell hardware and other supported devices throughout their lifecycle, including inventory, replacement planning, and secure retirement. Administer Microsoft Entra ID, security groups, role-based access, multifactor authentication, and Conditional Access. Develop and maintain device compliance policies, configuration profiles, update rings, and application deployments. Maintain Group Policy baselines and support the planned transition to modern device management where appropriate. Support Apple device enrollment and management through Apple Business Manager and other device management platforms. Maintain identity and provisioning integrations with HR systems, such as ADP Workforce Now or Workday, as applicable. Microsoft 365 Administration Administer Exchange Online, Teams, SharePoint Online, OneDrive, and related Microsoft 365 services. Manage service configuration, licensing, permissions, and operational health. Partner with business stakeholders to improve collaboration, information access, and effective use of Microsoft 365. Support the evaluation and governed adoption of Microsoft Copilot, Power Apps, Fabric, and Microsoft Foundry in partnership with relevant business and technical owners. Networking and Security Administer Cisco Meraki infrastructure, including MX security appliances, switches, wireless access points, and cameras. Monitor LAN, WAN, wireless, internet, and remote-access services for availability, performance, and security issues. Maintain endpoint protection, firewall policies, secure configurations, and vulnerability remediation processes. Investigate and respond to security alerts using tools such as Microsoft Defender, Microsoft Sentinel, Cisco Umbrella, and other monitoring platforms. Apply least-privilege access and established security baselines across systems and endpoints. Help employees recognize phishing attempts, suspicious requests, and other common security threats. Monitoring, Automation, and Patch Management Use NinjaOne to monitor endpoints, manage patches, deploy software, and provide remote support. Develop and maintain scripts and automated workflows that reduce repetitive work and improve consistency. Establish patch baselines, maintenance windows, remediation procedures, and reporting. Connect monitoring and alerting with ticketing processes to support timely investigation and resolution. Evaluate changes for operational impact and maintain appropriate testing, documentation, and recovery procedures. IT Operations and Documentation Manage incidents, service requests, and escalations through NinjaOne Ticketing or a comparable IT service management platform. Create and maintain standard operating procedures, knowledge base articles, system documentation, and asset records. Develop, maintain, and test disaster recovery and business continuity procedures in coordination with business stakeholders. Maintain major-incident playbooks, escalation paths, and employee communication procedures. Coordinate vendor support, service commitments, renewals, and statements of work for assigned platforms. Support Global Relay administration and related retention or archiving requirements in coordination with designated business and compliance owners. Technical Leadership and Continuous Improvement Provide technical guidance and mentorship to junior IT staff. Lead assigned infrastructure and service improvement projects from planning through implementation and handoff. Evaluate technologies such as Virtual Desktop Infrastructure and Azure Virtual Desktop based on business needs, security, cost, and support requirements. Recommend improvements to system reliability, user experience, and IT efficiency. Communicate technical risks, options, and recommendations clearly to IT leadership and business stakeholders. What You Bring: At least 10 years of progressively responsible experience in systems administration, IT infrastructure, or a related hands-on technical role. Strong experience administering Microsoft 365, including Entra ID, Intune, Exchange Online, Teams, and SharePoint Online. Hands-on experience with Windows 11, Windows Autopilot, Dell hardware, endpoint configuration, and device lifecycle management. Experience managing Cisco Meraki networking and security infrastructure. Strong understanding of identity and access management, Conditional Access, multifactor authentication, security groups, and Group Policy. Experience using NinjaOne or a comparable remote monitoring and management platform. Experience with endpoint security, security monitoring, patch management, and incident investigation. Demonstrated ability to provide Tier 2 and Tier 3 support and troubleshoot complex issues across endpoints, networks, and cloud services. Ability to develop and maintain PowerShell scripts or comparable automation. Strong documentation, organization, and prioritization skills. Ability to explain technical concepts to employees with varying levels of technical knowledge. Demonstrated ownership, sound judgment, attention to detail, and effectiveness during service disruptions. Preferred Qualifications Experience with Apple Business Manager, Global Relay, and HR-driven identity or provisioning integrations. Experience with Microsoft Sentinel, Microsoft Defender, Cisco Umbrella, or comparable security platforms. Experience supporting Microsoft Copilot, Power Apps, Fabric, or Microsoft Foundry. Experience implementing or supporting VDI or Azure Virtual Desktop. Familiarity with ITIL practices, NIST frameworks, CIS Microsoft 365 Benchmarks, and CISA SCuBA guidance. Relevant Microsoft, Cisco, CompTIA, security, or IT service management certifications. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. What Success Looks Like Employees receive responsive support and clear communication. Systems and endpoints remain secure, reliable, and consistently maintained. Access and device provisioning are accurate and timely throughout the employee lifecycle. Recurring incidents and manual tasks decrease through root-cause resolution and automation. Documentation and recovery procedures remain current and usable. Technology projects deliver measurable improvements. Who You Are Proactive: You take initiative and look for ways to help. Growth-oriented: You're excited to learn and expand your technical skills. Accountable: You take ownership and follow through with care. Team-First: . click apply for full job details
