Technical Summary This senior-level IT Consultant serves on the national Beaker Clinical Pathology (CP) team, providing advanced technical expertise in the design, configuration, implementation, optimization, and support of Epic Beaker CP and related laboratory information system solutions. The role supports complex pathology workflows, system integrations, testing, troubleshooting, and enterprise application enhancements that enable diagnostic laboratory services across Kaiser Permanente. The individual partners with laboratory operations, clinical stakeholders, and technical teams to deliver scalable solutions, support enterprise standards, and drive continuous improvement of laboratory technology capabilities. The position plays a key role in ensuring reliable, efficient, and standardized pathology system workflows across multiple markets. Job Summary: In addition to the responsibilities listed below, this position is responsible for leading complex system configuration build, testing, validation, and ongoing production support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Collaborates with technical and project team leaders to resolve system problems and application-specific issues. Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Escalates unresolved or critical issues, risks or problems to system engineers and management. Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions. Plans and performs complex system configuration. Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Plans the maintenance, modification, and documentation of applications. Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate. Provides complex application-oriented administration and technical support for production and non-production environments. Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Develops guidelines to prevent and/or resolve recurring problems. Recommends and executes complex performance tuning and optimization activities. Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes. Minimum Qualifications: Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience. Minimum two (2) years in a leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
11/02/2026
Full time
Technical Summary This senior-level IT Consultant serves on the national Beaker Clinical Pathology (CP) team, providing advanced technical expertise in the design, configuration, implementation, optimization, and support of Epic Beaker CP and related laboratory information system solutions. The role supports complex pathology workflows, system integrations, testing, troubleshooting, and enterprise application enhancements that enable diagnostic laboratory services across Kaiser Permanente. The individual partners with laboratory operations, clinical stakeholders, and technical teams to deliver scalable solutions, support enterprise standards, and drive continuous improvement of laboratory technology capabilities. The position plays a key role in ensuring reliable, efficient, and standardized pathology system workflows across multiple markets. Job Summary: In addition to the responsibilities listed below, this position is responsible for leading complex system configuration build, testing, validation, and ongoing production support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Collaborates with technical and project team leaders to resolve system problems and application-specific issues. Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Escalates unresolved or critical issues, risks or problems to system engineers and management. Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions. Plans and performs complex system configuration. Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Plans the maintenance, modification, and documentation of applications. Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate. Provides complex application-oriented administration and technical support for production and non-production environments. Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Develops guidelines to prevent and/or resolve recurring problems. Recommends and executes complex performance tuning and optimization activities. Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes. Minimum Qualifications: Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience. Minimum two (2) years in a leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Please note, this position is designated as flexible (aka hybrid), and the expectation is that the selected candidate will report to the assigned office in Greensboro, NC 3 days per week. Also, this position will require working Pacific time zone business hours (8am - 5pm PT / 11am - 8pm Local/ET). Technical Summary: The Systems Administrator IV, Application Services within Care Delivery & Imaging Services, serves as the senior technical individual contributor responsible for the architecture, implementation, integration, optimization, and long-term success of enterprise Care Delivery & Imaging applications supporting radiology dictation, clinical decision support, and provider facility/location information. The position provides technical leadership across Care Delivery & Imaging information systems, enterprise interfaces, workflow integration, and application lifecycle management while partnering with Care Delivery & Imaging leadership, clinicians, vendors, and enterprise IT teams to deliver secure, scalable, and highly available technology solutions that improve clinical operations, regulatory compliance, and patient care. The role supports strategic Care Delivery & Imaging initiatives and enterprise growth through standardized, integrated technology solutions including PowerSribe 360, nQuiry, Nuance and Common Provider Master, HL7 interface design and validation, application lifecycle management, and enterprise system administration along with focus on maintaining legacy mainframe applications stability and projected decommissions by 2030. Job Summary: In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience in application support. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
11/02/2026
Full time
Please note, this position is designated as flexible (aka hybrid), and the expectation is that the selected candidate will report to the assigned office in Greensboro, NC 3 days per week. Also, this position will require working Pacific time zone business hours (8am - 5pm PT / 11am - 8pm Local/ET). Technical Summary: The Systems Administrator IV, Application Services within Care Delivery & Imaging Services, serves as the senior technical individual contributor responsible for the architecture, implementation, integration, optimization, and long-term success of enterprise Care Delivery & Imaging applications supporting radiology dictation, clinical decision support, and provider facility/location information. The position provides technical leadership across Care Delivery & Imaging information systems, enterprise interfaces, workflow integration, and application lifecycle management while partnering with Care Delivery & Imaging leadership, clinicians, vendors, and enterprise IT teams to deliver secure, scalable, and highly available technology solutions that improve clinical operations, regulatory compliance, and patient care. The role supports strategic Care Delivery & Imaging initiatives and enterprise growth through standardized, integrated technology solutions including PowerSribe 360, nQuiry, Nuance and Common Provider Master, HL7 interface design and validation, application lifecycle management, and enterprise system administration along with focus on maintaining legacy mainframe applications stability and projected decommissions by 2030. Job Summary: In addition to the responsibilities listed below, this position leads the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing escalations as appropriate. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience in application support. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. As the regional technical point of contact this position is cross-trained in many areas to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field support needs including-desktops, printers, scanners, handheld devices, monitors, laptops, tablets, IOS devices and other related desktop hardware and software issues. This position works very closely with regional coordinators ensuring projects and daily tasks are properly staffed with the appropriate technical resources and ensuring technical tasks are accomplished per schedules, per customer requirements and SLA's while reviewing status updates and technical escalations for the regional team. Participation in a non-prime 24 x 7 on-call rotation in response to reported field support incidents is required. Primary Responsibilities: Process new Service Requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation and fulfillment Research and work with a Value Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software Gather requirements and coordinate complex and large scale installation, move, add, changes (IMAC) within established service level agreements Conduct in-depth research, complex technical analysis and recommendations for non-standard hardware requests or incidents in consideration of technical systems capability, short and long term support implications, feasibility and ownership requirements Demonstrate and promotes good stewardship of company resources through following proper asset management procedures Prioritize conflicting day-to-day technical workloads and special requests while enforcing Service Level Agreements (SLA) to expected standards Assign work direction and expectation to technical staff within the region Serves as key regional technical contact for site contacts and Information Technology (IT) management for special requests, identifying issues and addressing their impact, and proactively recommending solutions Provide, mentoring, training and work guidance for technical issues to less experienced team members Monitor training needs of regional team, communicate when training is available and updated manager Provide technical guidance and oversight of PC Refresh team Participate in non-prime 24x7 on-call rotation Organize installations, staffing and physical moves, maintaining and troubleshooting various computer equipment, including Desktop PCs, laptops, Integrated Wireless WAN laptops, tablets, mobile devices, printers, and scanners, monitors, IOS devices, etc. Skilled and experienced troubleshooter with ability to determine root cause of complex and problematic issues very quickly and with high resolution certainty Assess, evaluate and recommend technical solutions for computer hardware, software, network connectivity and basic telecom issues for short term and long term resolutions Follow and communicate established policies and procedures; create documentation or notify manager if documentation is outdated, incorrect or needs improvement Able to perform minimum hardware repairs as required Proficient at maintaining Avaya equipment hardware such as removing/replacing phone components, headset issues and verification of network wiring Maintain, configure and support Avaya equipment software Perform local phone services by resolving issues regarding local phone services including vendor provided T1 and analog service interruptions and vendor management Configure and support Vocera and wireless phone systems without supervision Performs moves, adds and changes at system-wide locations including installation of analog, digital and IP phones and headsets Install preconfigured network gear such as switches, firewalls and terminal servers, asset tagging of UPS and ATS equipment Provide on-site after-hour power outage coverage Replace and/or install failed network equipment Perform low level access function to switches and term servers Conduct cross connections and switch documentation in data closets Maintain data closet best practices, troubleshoot or escalate issues within IT department Organize, plan staffing and train employees on medium to large project teams Primary point of contact for regional Business Analyst IT/Coordinator for providing technical resources for projects and ensuring technical staff timely complete required work Coordinate complex implementation activities working with the regional Business Analyst IT/Coordinator, customers and other IT groups to produce desired business solutions while following standard project management methodologies Participate in and lead as needed, project meetings, assist in virtual walk-throughs and communicate with regional team members and other IT groups Communicate technical updates, issues, open issues, etc. to key stakeholders Maintain ServiceNow ticket service level agreement (SLA) and document customer communications and work completed within SN tickets Proactively identify opportunities for incident resolution, service improvements and internal efficiencies following ITIL best practices Document processes and procedures for common Services Requests and Incidents, thereby enabling less experienced personnel to become familiar with proven methods of resolution Participate and lead when needed task groups to define, develop, document, communicate and implement technical process improvements and initiatives Create, distribute and train on clear and concise technical process documentation for team members, end-users and support groups Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma 3+ years of experience providing technical support, desktop support, or IT helpdesk assistance 3+ years of experience troubleshooting hardware, desktop operating systems (e.g., Windows, macOS), and standard business software 3+ years of experience using IT incident tracking or ticketing tools (e.g., ServiceNow, Remedy) 3+ Years of experience with operating systems, infrastructure, telecom and network support required Must be 18 years of age Preferred Qualifications: Associate degree or Bachelor's degree in Information Technology, Computer Science, or a related technical field Relevant industry certifications (e.g., CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator) Experience supporting software applications or IT infrastructure within a healthcare or corporate enterprise environment Basic understanding of networking principles, Active Directory, and remote support tools Strong customer service orientation with clear written and verbal communication skills Demonstrated ability to follow standard operating procedures and resolve technical issues in an enterprise environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. . click apply for full job details
11/02/2026
Full time
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. As the regional technical point of contact this position is cross-trained in many areas to provide optimal support and resolution to fulfill internal customer's desktop, telecom & network infrastructure field support needs including-desktops, printers, scanners, handheld devices, monitors, laptops, tablets, IOS devices and other related desktop hardware and software issues. This position works very closely with regional coordinators ensuring projects and daily tasks are properly staffed with the appropriate technical resources and ensuring technical tasks are accomplished per schedules, per customer requirements and SLA's while reviewing status updates and technical escalations for the regional team. Participation in a non-prime 24 x 7 on-call rotation in response to reported field support incidents is required. Primary Responsibilities: Process new Service Requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation and fulfillment Research and work with a Value Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software Gather requirements and coordinate complex and large scale installation, move, add, changes (IMAC) within established service level agreements Conduct in-depth research, complex technical analysis and recommendations for non-standard hardware requests or incidents in consideration of technical systems capability, short and long term support implications, feasibility and ownership requirements Demonstrate and promotes good stewardship of company resources through following proper asset management procedures Prioritize conflicting day-to-day technical workloads and special requests while enforcing Service Level Agreements (SLA) to expected standards Assign work direction and expectation to technical staff within the region Serves as key regional technical contact for site contacts and Information Technology (IT) management for special requests, identifying issues and addressing their impact, and proactively recommending solutions Provide, mentoring, training and work guidance for technical issues to less experienced team members Monitor training needs of regional team, communicate when training is available and updated manager Provide technical guidance and oversight of PC Refresh team Participate in non-prime 24x7 on-call rotation Organize installations, staffing and physical moves, maintaining and troubleshooting various computer equipment, including Desktop PCs, laptops, Integrated Wireless WAN laptops, tablets, mobile devices, printers, and scanners, monitors, IOS devices, etc. Skilled and experienced troubleshooter with ability to determine root cause of complex and problematic issues very quickly and with high resolution certainty Assess, evaluate and recommend technical solutions for computer hardware, software, network connectivity and basic telecom issues for short term and long term resolutions Follow and communicate established policies and procedures; create documentation or notify manager if documentation is outdated, incorrect or needs improvement Able to perform minimum hardware repairs as required Proficient at maintaining Avaya equipment hardware such as removing/replacing phone components, headset issues and verification of network wiring Maintain, configure and support Avaya equipment software Perform local phone services by resolving issues regarding local phone services including vendor provided T1 and analog service interruptions and vendor management Configure and support Vocera and wireless phone systems without supervision Performs moves, adds and changes at system-wide locations including installation of analog, digital and IP phones and headsets Install preconfigured network gear such as switches, firewalls and terminal servers, asset tagging of UPS and ATS equipment Provide on-site after-hour power outage coverage Replace and/or install failed network equipment Perform low level access function to switches and term servers Conduct cross connections and switch documentation in data closets Maintain data closet best practices, troubleshoot or escalate issues within IT department Organize, plan staffing and train employees on medium to large project teams Primary point of contact for regional Business Analyst IT/Coordinator for providing technical resources for projects and ensuring technical staff timely complete required work Coordinate complex implementation activities working with the regional Business Analyst IT/Coordinator, customers and other IT groups to produce desired business solutions while following standard project management methodologies Participate in and lead as needed, project meetings, assist in virtual walk-throughs and communicate with regional team members and other IT groups Communicate technical updates, issues, open issues, etc. to key stakeholders Maintain ServiceNow ticket service level agreement (SLA) and document customer communications and work completed within SN tickets Proactively identify opportunities for incident resolution, service improvements and internal efficiencies following ITIL best practices Document processes and procedures for common Services Requests and Incidents, thereby enabling less experienced personnel to become familiar with proven methods of resolution Participate and lead when needed task groups to define, develop, document, communicate and implement technical process improvements and initiatives Create, distribute and train on clear and concise technical process documentation for team members, end-users and support groups Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma 3+ years of experience providing technical support, desktop support, or IT helpdesk assistance 3+ years of experience troubleshooting hardware, desktop operating systems (e.g., Windows, macOS), and standard business software 3+ years of experience using IT incident tracking or ticketing tools (e.g., ServiceNow, Remedy) 3+ Years of experience with operating systems, infrastructure, telecom and network support required Must be 18 years of age Preferred Qualifications: Associate degree or Bachelor's degree in Information Technology, Computer Science, or a related technical field Relevant industry certifications (e.g., CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator) Experience supporting software applications or IT infrastructure within a healthcare or corporate enterprise environment Basic understanding of networking principles, Active Directory, and remote support tools Strong customer service orientation with clear written and verbal communication skills Demonstrated ability to follow standard operating procedures and resolve technical issues in an enterprise environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. . click apply for full job details
Tech Summary The Systems Administrator IV, Health Systems supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior technical resource responsible for the configuration, implementation, optimization, and support of enterprise clinical applications. The role collaborates with clinical, operational, and technical stakeholders to evaluate business needs, support system improvements, and deliver technology solutions that enhance operational effectiveness and the end-user experience. Working across cross-functional teams, this position contributes to application implementation, maintenance, testing, optimization, and support activities while helping ensure reliable and effective technology solutions that support organizational objectives and patient care delivery. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
11/02/2026
Full time
Tech Summary The Systems Administrator IV, Health Systems supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior technical resource responsible for the configuration, implementation, optimization, and support of enterprise clinical applications. The role collaborates with clinical, operational, and technical stakeholders to evaluate business needs, support system improvements, and deliver technology solutions that enhance operational effectiveness and the end-user experience. Working across cross-functional teams, this position contributes to application implementation, maintenance, testing, optimization, and support activities while helping ensure reliable and effective technology solutions that support organizational objectives and patient care delivery. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
11/02/2026
Full time
Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Technical Summary The Epic Systems Analyst V supports the Clinical Care and Patient Engagement Technologies organization by serving as a consultant-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of KP HealthConnect applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging extensive analytical, technical, and workflow design expertise, the Epic Systems Analyst V provides technical leadership for large-scale projects, module implementations, incident resolution, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle. The ideal candidate brings deep expertise in system administration and change management processes, and is a trusted partner and advisor to clinical leaders, business stakeholders, vendors, and cross-functional IT teams. Job Summary In addition to the responsibilities listed below, this position is responsible for leading complex system configuration build, testing, validation, and ongoing production support of assigned applications across instances of Epic. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high-quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations, investigating user preferences and workflows, prioritizing requested system changes, and serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Collaborates with technical and project team leaders to resolve system problems and application-specific issues. Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Escalates unresolved or critical issues, risks or problems to system engineers and management. Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions. Plans and performs complex system configuration. Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Plans the maintenance, modification, and documentation of applications. Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate. Provides complex application-oriented administration and technical support for production and non-production environments. Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Develops guidelines to prevent and/or resolve recurring problems. Recommends and executes complex performance tuning and optimization activities. Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes. Minimum Qualifications: Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience. Minimum two (2) years in a leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
11/02/2026
Full time
Technical Summary The Epic Systems Analyst V supports the Clinical Care and Patient Engagement Technologies organization by serving as a consultant-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of KP HealthConnect applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging extensive analytical, technical, and workflow design expertise, the Epic Systems Analyst V provides technical leadership for large-scale projects, module implementations, incident resolution, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle. The ideal candidate brings deep expertise in system administration and change management processes, and is a trusted partner and advisor to clinical leaders, business stakeholders, vendors, and cross-functional IT teams. Job Summary In addition to the responsibilities listed below, this position is responsible for leading complex system configuration build, testing, validation, and ongoing production support of assigned applications across instances of Epic. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high-quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations, investigating user preferences and workflows, prioritizing requested system changes, and serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Collaborates with technical and project team leaders to resolve system problems and application-specific issues. Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Escalates unresolved or critical issues, risks or problems to system engineers and management. Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions. Plans and performs complex system configuration. Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Plans the maintenance, modification, and documentation of applications. Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate. Provides complex application-oriented administration and technical support for production and non-production environments. Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Develops guidelines to prevent and/or resolve recurring problems. Recommends and executes complex performance tuning and optimization activities. Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes. Minimum Qualifications: Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience. Minimum two (2) years in a leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Technical Summary The Epic Systems Analyst IV supports the Clinical Care and Patient Engagement Technologies organization by serving as a lead subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of KP HealthConnect applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Epic Systems Analyst IV provides technical support for large-scale projects, module implementations, incident resolution, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle. The ideal candidate brings expertise in system administration and change management processes, and is a trusted partner and advisor to clinical leaders, business stakeholders, vendors, and cross-functional IT teams. Job Summary In addition to the responsibilities listed below, this position is responsible for complex system configuration build, testing, validation, and ongoing production support of assigned applications across instances of Epic. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high-quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations, investigating user preferences and workflows, prioritizing requested system changes, and serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
11/02/2026
Full time
Technical Summary The Epic Systems Analyst IV supports the Clinical Care and Patient Engagement Technologies organization by serving as a lead subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of KP HealthConnect applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Epic Systems Analyst IV provides technical support for large-scale projects, module implementations, incident resolution, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle. The ideal candidate brings expertise in system administration and change management processes, and is a trusted partner and advisor to clinical leaders, business stakeholders, vendors, and cross-functional IT teams. Job Summary In addition to the responsibilities listed below, this position is responsible for complex system configuration build, testing, validation, and ongoing production support of assigned applications across instances of Epic. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high-quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations, investigating user preferences and workflows, prioritizing requested system changes, and serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases, and tests each new release. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Our Company Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary The Care Field Services Technician supports and manages day-to-day on-site IT support operations for clinical locations, providers, and practice managers. This role operates as a hands-on technical resource and the face of IT in the clinical workspace, using ServiceNow to manage tickets and support activities, resolving clinical-location escalations, delivering white-glove end-user support, and executing project work that helps maintain technology readiness for care delivery operations. Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees. If you are located in or within commutable driving distance to Middletown, NY, you'll enjoy the flexibility to work remotely as you take on some tough challenges. This is a field-based role. Primary Responsibilities: Manage day-to-day IT support operations at clinical locations using the ServiceNow ticketing system, including travel to clinics as needed Provide on-site support for providers, practice managers, and clinical teams, serving as a visible and responsive IT support resource in the clinical workspace Deliver white-glove end-user support, including onboarding support, technical hardware installation, answering technical questions, and following up with users through resolution Support clinical-location IT escalations by troubleshooting issues, coordinating next steps, and engaging the appropriate support teams when needed Diagnose, troubleshoot, and resolve a broad range of hardware, software, operating system, application, vendor software package, and network configuration issues, including part replacement as required Adapt to new technologies and changing support processes while helping customers navigate technology changes in the clinical environment Improve and implement procedures as assigned, including support process improvements, documentation, and consistent ticket handling practices Execute project work supporting clinic technology readiness, refresh activities, integrations, and operational needs Work with merger and acquisition teams to support onboarding of new clinics into the Optum environment Assist real estate services with clinical refresh of IT equipment and related site readiness activities Assist medical groups with technology deployments that help improve clinic workflows Support IT readiness for day-to-day clinical operations and events such as flu clinics, training standups, and similar business needs Technical Skills: Field Services Support: Experience providing hands-on IT support in clinical, healthcare, enterprise, or distributed location environments Ticketing and ITSM: Working knowledge of ServiceNow or similar ticketing systems, including incident handling, service requests, ticket documentation, follow-up, and escalation practices Endpoint and Hardware Support: Ability to troubleshoot and resolve issues related to desktops, laptops, operating systems, hardware components, peripherals, and replacement parts Applications and Vendor Software: Experience supporting enterprise applications, Microsoft 365 tools, Outlook, Teams, OneDrive, SharePoint, VPN or remote access tools, antivirus software, and vendor software packages Network Connectivity: Ability to troubleshoot wired and wireless connectivity issues and understand basic TCP/IP, DNS, DHCP, VPN, and enterprise network support concepts Clinical Technology Readiness: Ability to support clinic technology workflows, equipment refreshes, onboarding activities, and readiness needs for day-to-day operations and clinical events You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 3+ years of technical support, desktop support, field services, service desk, or related IT support experience 3+ years of experience supporting end users in person and managing support activities through a ticketing platform 3+ years of experience diagnosing and resolving hardware, software, application, operating system, and network-related issues Access to reliable transportation Preferred Qualifications: 3+ years of experience supporting clinical, healthcare, provider, practice management, or other high-reliability business environments is preferred Experience executing technology projects, site refreshes, clinic readiness activities, or distributed location support is preferred CompTIA A+, CompTIA Network+, ITIL Foundation, Microsoft 365 Fundamentals, Microsoft Certified: Endpoint Administrator Associate, HDI Support Center Analyst, or equivalent technical support certifications Experience supporting merger and acquisition integrations, clinic openings, clinical refresh projects, technology deployments, or medical group technology readiness activities Experience supporting printers, mobile devices, endpoint imaging, peripheral devices, and clinical technology workflows Experience contributing to knowledge articles, process documentation, support readiness materials, or operational improvement efforts All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
11/02/2026
Full time
Our Company Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary The Care Field Services Technician supports and manages day-to-day on-site IT support operations for clinical locations, providers, and practice managers. This role operates as a hands-on technical resource and the face of IT in the clinical workspace, using ServiceNow to manage tickets and support activities, resolving clinical-location escalations, delivering white-glove end-user support, and executing project work that helps maintain technology readiness for care delivery operations. Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees. If you are located in or within commutable driving distance to Middletown, NY, you'll enjoy the flexibility to work remotely as you take on some tough challenges. This is a field-based role. Primary Responsibilities: Manage day-to-day IT support operations at clinical locations using the ServiceNow ticketing system, including travel to clinics as needed Provide on-site support for providers, practice managers, and clinical teams, serving as a visible and responsive IT support resource in the clinical workspace Deliver white-glove end-user support, including onboarding support, technical hardware installation, answering technical questions, and following up with users through resolution Support clinical-location IT escalations by troubleshooting issues, coordinating next steps, and engaging the appropriate support teams when needed Diagnose, troubleshoot, and resolve a broad range of hardware, software, operating system, application, vendor software package, and network configuration issues, including part replacement as required Adapt to new technologies and changing support processes while helping customers navigate technology changes in the clinical environment Improve and implement procedures as assigned, including support process improvements, documentation, and consistent ticket handling practices Execute project work supporting clinic technology readiness, refresh activities, integrations, and operational needs Work with merger and acquisition teams to support onboarding of new clinics into the Optum environment Assist real estate services with clinical refresh of IT equipment and related site readiness activities Assist medical groups with technology deployments that help improve clinic workflows Support IT readiness for day-to-day clinical operations and events such as flu clinics, training standups, and similar business needs Technical Skills: Field Services Support: Experience providing hands-on IT support in clinical, healthcare, enterprise, or distributed location environments Ticketing and ITSM: Working knowledge of ServiceNow or similar ticketing systems, including incident handling, service requests, ticket documentation, follow-up, and escalation practices Endpoint and Hardware Support: Ability to troubleshoot and resolve issues related to desktops, laptops, operating systems, hardware components, peripherals, and replacement parts Applications and Vendor Software: Experience supporting enterprise applications, Microsoft 365 tools, Outlook, Teams, OneDrive, SharePoint, VPN or remote access tools, antivirus software, and vendor software packages Network Connectivity: Ability to troubleshoot wired and wireless connectivity issues and understand basic TCP/IP, DNS, DHCP, VPN, and enterprise network support concepts Clinical Technology Readiness: Ability to support clinic technology workflows, equipment refreshes, onboarding activities, and readiness needs for day-to-day operations and clinical events You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 3+ years of technical support, desktop support, field services, service desk, or related IT support experience 3+ years of experience supporting end users in person and managing support activities through a ticketing platform 3+ years of experience diagnosing and resolving hardware, software, application, operating system, and network-related issues Access to reliable transportation Preferred Qualifications: 3+ years of experience supporting clinical, healthcare, provider, practice management, or other high-reliability business environments is preferred Experience executing technology projects, site refreshes, clinic readiness activities, or distributed location support is preferred CompTIA A+, CompTIA Network+, ITIL Foundation, Microsoft 365 Fundamentals, Microsoft Certified: Endpoint Administrator Associate, HDI Support Center Analyst, or equivalent technical support certifications Experience supporting merger and acquisition integrations, clinic openings, clinical refresh projects, technology deployments, or medical group technology readiness activities Experience supporting printers, mobile devices, endpoint imaging, peripheral devices, and clinical technology workflows Experience contributing to knowledge articles, process documentation, support readiness materials, or operational improvement efforts All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the technical authority and trusted advisor for large-scale Salesforce implementations supporting Federal and Public Sector clients. You will be responsible for leading solution architecture, technical strategy, and delivery oversight across complex digital transformation programs. Key responsibilities include: Serve as the lead Salesforce architect for enterprise-scale Public Sector engagements, providing strategic guidance on platform capabilities, architecture decisions, and implementation approaches. Partner with clients, business stakeholders, product owners, and delivery teams to define solution roadmaps that align business objectives with Salesforce platform capabilities. Lead architecture and solution design activities across Salesforce products including Public Sector Solutions, Service Cloud, Experience Cloud, Platform, OmniStudio, and custom applications. Develop scalable, secure, and maintainable architectures that incorporate data models, application design, integrations, identity management, and security controls. Provide technical leadership during proposal development, solutioning, discovery sessions, and client presentations to support business development and pre-sales activities. Define and document end-to-end solution architectures, technical specifications, integration patterns, and deployment strategies. Architect complex integrations between Salesforce and external systems leveraging APIs, middleware platforms, cloud services, and enterprise data sources. Review and approve technical designs, code quality, architecture deliverables, and implementation approaches across project teams. Establish architecture governance processes and ensure adherence to Salesforce and industry best practices. Work closely with Delivery Managers and project leadership to identify, assess, and mitigate technical risks, dependencies, and implementation challenges. Guide development teams through architectural decisions and provide technical troubleshooting support throughout project lifecycles. Mentor developers, administrators, consultants, and junior architects while fostering technical excellence across the organization. Evaluate emerging Salesforce capabilities, AI-driven solutions, and platform innovations to identify opportunities for increased business value and improved client outcomes. Present technical concepts, recommendations, and solution strategies to executive leadership, technical teams, and business stakeholders. Support program planning and technology strategy discussions while ensuring solutions remain scalable, extensible, and aligned with long-term business objectives. Travel may be required based on client and project needs. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing and delivering enterprise technology solutions, with significant experience serving as a Salesforce Architect, Solution Architect, or Technical Architect. US Citizenship is contractually required for this role Selected candidate must be able to obtain security clearance Deep expertise in Salesforce architecture, including platform design, security architecture, data modeling, integration architecture, and application development. Experience leading complex Salesforce implementations for Federal, State, Local Government, or Public Sector organizations. Strong knowledge of Salesforce platform capabilities, including Service Cloud, Experience Cloud, Platform, Flow Automation, Apex, Lightning Framework, APIs, and DevOps methodologies. Proven experience designing enterprise integration solutions utilizing REST/SOAP APIs, middleware platforms, and data synchronization strategies. Strong understanding of Salesforce security architecture, role hierarchy, permission models, data protection, and compliance requirements. Exceptional communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience facilitating architecture workshops, discovery sessions, and executive stakeholder meetings. Demonstrated ability to analyze, redesign, and optimize business processes through technology solutions. Strong problem-solving skills with the ability to navigate ambiguous, high-visibility, and complex technical challenges. Experience leading distributed project teams and providing technical governance across multiple workstreams. Ability to influence stakeholders and effectively advocate for best practices, standards, and architectural decisions. Hands-on application design and development experience within enterprise environments. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or equivalent Salesforce certifications. Experience supporting Federal digital modernization and large-scale Public Sector transformation initiatives. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Strong experience with OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Experience designing solutions within FedRAMP, government cloud, or highly regulated environments. Knowledge of enterprise architecture frameworks such as TOGAF or similar methodologies. Experience with DevOps and CI/CD tools including Copado, Gearset, AutoRABIT, Azure DevOps, or Git-based deployment frameworks. Understanding of AI, Agentforce, and emerging Salesforce platform capabilities. Experience leading architecture reviews, governance boards, and technical steering committees. Prior experience mentoring architects, developers, and technical delivery teams within consulting organizations. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies . click apply for full job details
11/02/2026
Full time
Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Technical Architect / Senior Technical Architect, you will serve as the technical authority and trusted advisor for large-scale Salesforce implementations supporting Federal and Public Sector clients. You will be responsible for leading solution architecture, technical strategy, and delivery oversight across complex digital transformation programs. Key responsibilities include: Serve as the lead Salesforce architect for enterprise-scale Public Sector engagements, providing strategic guidance on platform capabilities, architecture decisions, and implementation approaches. Partner with clients, business stakeholders, product owners, and delivery teams to define solution roadmaps that align business objectives with Salesforce platform capabilities. Lead architecture and solution design activities across Salesforce products including Public Sector Solutions, Service Cloud, Experience Cloud, Platform, OmniStudio, and custom applications. Develop scalable, secure, and maintainable architectures that incorporate data models, application design, integrations, identity management, and security controls. Provide technical leadership during proposal development, solutioning, discovery sessions, and client presentations to support business development and pre-sales activities. Define and document end-to-end solution architectures, technical specifications, integration patterns, and deployment strategies. Architect complex integrations between Salesforce and external systems leveraging APIs, middleware platforms, cloud services, and enterprise data sources. Review and approve technical designs, code quality, architecture deliverables, and implementation approaches across project teams. Establish architecture governance processes and ensure adherence to Salesforce and industry best practices. Work closely with Delivery Managers and project leadership to identify, assess, and mitigate technical risks, dependencies, and implementation challenges. Guide development teams through architectural decisions and provide technical troubleshooting support throughout project lifecycles. Mentor developers, administrators, consultants, and junior architects while fostering technical excellence across the organization. Evaluate emerging Salesforce capabilities, AI-driven solutions, and platform innovations to identify opportunities for increased business value and improved client outcomes. Present technical concepts, recommendations, and solution strategies to executive leadership, technical teams, and business stakeholders. Support program planning and technology strategy discussions while ensuring solutions remain scalable, extensible, and aligned with long-term business objectives. Travel may be required based on client and project needs. What You Will Need: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience). 8+ years of experience designing and delivering enterprise technology solutions, with significant experience serving as a Salesforce Architect, Solution Architect, or Technical Architect. US Citizenship is contractually required for this role Selected candidate must be able to obtain security clearance Deep expertise in Salesforce architecture, including platform design, security architecture, data modeling, integration architecture, and application development. Experience leading complex Salesforce implementations for Federal, State, Local Government, or Public Sector organizations. Strong knowledge of Salesforce platform capabilities, including Service Cloud, Experience Cloud, Platform, Flow Automation, Apex, Lightning Framework, APIs, and DevOps methodologies. Proven experience designing enterprise integration solutions utilizing REST/SOAP APIs, middleware platforms, and data synchronization strategies. Strong understanding of Salesforce security architecture, role hierarchy, permission models, data protection, and compliance requirements. Exceptional communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences. Experience facilitating architecture workshops, discovery sessions, and executive stakeholder meetings. Demonstrated ability to analyze, redesign, and optimize business processes through technology solutions. Strong problem-solving skills with the ability to navigate ambiguous, high-visibility, and complex technical challenges. Experience leading distributed project teams and providing technical governance across multiple workstreams. Ability to influence stakeholders and effectively advocate for best practices, standards, and architectural decisions. Hands-on application design and development experience within enterprise environments. What Would Be Nice To Have: Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or equivalent Salesforce certifications. Experience supporting Federal digital modernization and large-scale Public Sector transformation initiatives. Hands-on experience implementing Salesforce Public Sector Solutions (PSS) / Agentforce Public Sector. Strong experience with OmniStudio, including FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Experience designing solutions within FedRAMP, government cloud, or highly regulated environments. Knowledge of enterprise architecture frameworks such as TOGAF or similar methodologies. Experience with DevOps and CI/CD tools including Copado, Gearset, AutoRABIT, Azure DevOps, or Git-based deployment frameworks. Understanding of AI, Agentforce, and emerging Salesforce platform capabilities. Experience leading architecture reviews, governance boards, and technical steering committees. Prior experience mentoring architects, developers, and technical delivery teams within consulting organizations. The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies . click apply for full job details
Job Description Job Description Job Title: Data Center Technician 4 10-hour Shifts - Nights, Specific Days TBD Location: On-Site, Reporting to Ashburn, VA Pay Rate: $60/hr. W2. Benefits available Position Type: Multi-year Contract Description The Data Center Technician will coordinate, monitor, administer, and service technical environments. The role completes implementations, carries out integration activities, and provides operational support for technical environments. A Network Administrator Operator manages and maintains an organization's network infrastructure, ensuring security and performance Experience with routers, switches, and firewalls Strong problem-solving and communication skills Basic Purpose - Network and Server Installations and Maintenance Provide on-site technical support for the client's data center and equipment to ensure continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own but also know how to take direction when it is given, paying attention to all details involved. Responsibilities Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine Data Center staging, deployment, and logistics/asset management support - Basic/Routine Site builds & refreshes, while meeting current quality standards- Basic/Routine Data Center hardware break/fix/move/add/change ; component replacement, hardware troubleshooting- Basic/Routine Extensive enterprise cable installation experience as well as industry cabling standards- Basic/Routine Ability to provide adequate fiber and copper cable testing with minimal supervision- Basic/Routine Ability to terminate Cat 6 cabling- Basic/Routine Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in Troubleshoot and escalate incidents and problems- Basic/Routine Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine Provide status reports on active or resolved issues -Participates in Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine Experience with power distribution units (PDUs), load management - Basic/Routine Familiar with NEMA and IEC power connectors- Basic/Routine Familiar with Data Center containment solutions- Basic/Routine Work with others to update and document procedures -Participates in Write and maintain detailed site reference documentation -Participates in Cognizant of Data Center Safety Standards - Basic/Routine Lift equipment weighing 50 lbs. - Basic/Routine Perform other tasks or duties as assigned or based on need- Basic/Routine Qualifications - knowledge, skills, and abilities Intermediate Data Center / IT Operations experience Software & Hardware tools utilized to perform day-to-day Data Center functions Knowledge of LAN/WAN topologies, protocols, and standards Must exhibit excellent communication and grammatical skills Demonstrated analytical and problem-solving skills Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed Ability to work independently and as part of a team Ability to work under pressure (urgent problems, deadlines, changing priorities) Familiar with network cabling (types, distance limitations, testing, connectors, handling) Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM) Familiar with server hardware and components Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single-phase vs. three-phase, etc. Familiar with datacenter design in relation to heat dissipation and airflow Meticulous and obsessive about organized cabling Detail-oriented and organized Desired Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience Experience and technical training in WAN/LAN communications including experience installing, basic configuring, and maintaining Cisco routers and switches Experience in presenting technical solutions and/or recommendations Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems Advanced skill in diagnosing and troubleshooting issues Advanced research, analytical, and problem-solving skills Knowledge of client operations System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
11/02/2026
Full time
Job Description Job Description Job Title: Data Center Technician 4 10-hour Shifts - Nights, Specific Days TBD Location: On-Site, Reporting to Ashburn, VA Pay Rate: $60/hr. W2. Benefits available Position Type: Multi-year Contract Description The Data Center Technician will coordinate, monitor, administer, and service technical environments. The role completes implementations, carries out integration activities, and provides operational support for technical environments. A Network Administrator Operator manages and maintains an organization's network infrastructure, ensuring security and performance Experience with routers, switches, and firewalls Strong problem-solving and communication skills Basic Purpose - Network and Server Installations and Maintenance Provide on-site technical support for the client's data center and equipment to ensure continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own but also know how to take direction when it is given, paying attention to all details involved. Responsibilities Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine Data Center staging, deployment, and logistics/asset management support - Basic/Routine Site builds & refreshes, while meeting current quality standards- Basic/Routine Data Center hardware break/fix/move/add/change ; component replacement, hardware troubleshooting- Basic/Routine Extensive enterprise cable installation experience as well as industry cabling standards- Basic/Routine Ability to provide adequate fiber and copper cable testing with minimal supervision- Basic/Routine Ability to terminate Cat 6 cabling- Basic/Routine Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in Troubleshoot and escalate incidents and problems- Basic/Routine Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine Provide status reports on active or resolved issues -Participates in Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine Experience with power distribution units (PDUs), load management - Basic/Routine Familiar with NEMA and IEC power connectors- Basic/Routine Familiar with Data Center containment solutions- Basic/Routine Work with others to update and document procedures -Participates in Write and maintain detailed site reference documentation -Participates in Cognizant of Data Center Safety Standards - Basic/Routine Lift equipment weighing 50 lbs. - Basic/Routine Perform other tasks or duties as assigned or based on need- Basic/Routine Qualifications - knowledge, skills, and abilities Intermediate Data Center / IT Operations experience Software & Hardware tools utilized to perform day-to-day Data Center functions Knowledge of LAN/WAN topologies, protocols, and standards Must exhibit excellent communication and grammatical skills Demonstrated analytical and problem-solving skills Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed Ability to work independently and as part of a team Ability to work under pressure (urgent problems, deadlines, changing priorities) Familiar with network cabling (types, distance limitations, testing, connectors, handling) Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM) Familiar with server hardware and components Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single-phase vs. three-phase, etc. Familiar with datacenter design in relation to heat dissipation and airflow Meticulous and obsessive about organized cabling Detail-oriented and organized Desired Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience Experience and technical training in WAN/LAN communications including experience installing, basic configuring, and maintaining Cisco routers and switches Experience in presenting technical solutions and/or recommendations Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems Advanced skill in diagnosing and troubleshooting issues Advanced research, analytical, and problem-solving skills Knowledge of client operations System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Top Secret TRAVEL: Yes, 25% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Aeronautics Systems has an opening for a Systems Administrator or a Principal Systems Administrator to join the team of qualified individuals in our Systems Engineering Organization. This role is located onsite in Whidbey Island, Washington . The selected candidate will be required to work full-time, on-site at our facility . There is no remote work available for this role . Shifts will become 12-hour shifts that could include nights, weekends, and/or holidays. Outside of traveling for initial training, this position requires the ability to travel up to 25% of the time. Key Responsibilities: Perform as a Windows\VMware System Administrator for a classified government contract. Perform as a Linux\Redhat System Administrator for a classified government contract. Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management. Analyze internal and external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems. Review recommendations and system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Provide backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis. Create and maintain user and computer accounts and modify file permissions and security access lists. Test new releases of products to ensure compatibility and minimize user impact. Develop and document technical processes and procedures as needed. Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions. Adhere to strict Information Systems security guidelines in all cases. Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM). Prepare security documentation for input to Computer Security. Report on project status as required for all recurring and non-recurring efforts. Work under minimal direction and independently determine and develop approach to solutions. Learn and assist in functional/operational troubleshooting as well as learn the system operations and troubleshooting fault codes. This role may be filled as a Systems Administrator (level 2) or a Principal Systems Administrator (level 3) based on the qualifications outlined below. Basic Qualifications for Systems Administrator: Must have a Bachelor's degree AND 3 years of related professional or military Systems Administration experience; OR Master's degree AND 1 year of related professional or military Systems Administration experience; OR Associate's degree in a relevant field (e.g., security, cybersecurity) AND 5 years of related professional or military Systems Administration experience; OR High school diploma or GED AND 7 years of related professional or military Systems Administration experience OR have relevant certifications such as CompTIA Security+ OR other relevant Industry Certifications AND 5 years of related professional or military Systems Administration experience in lieu of degree. Must have current CompTIA Security + CE, or ability to obtain within 6 months of hire date. Must have experience managing Windows Server OS and domain architecture. Must have the ability to lift equipment weighing up to 40 pounds. Must have the ability to work after hours and weekends as needed. Must have an Active US Government Top Secret Clearance with SCI eligibility (with a background investigation completed within the last 6 years or enrolled into Continuous Evaluation). Must have the ability to obtain and maintain CI . Must have the ability to obtain and maintain Special Access Program (SAP) Clearance within a reasonable amount of time as determined by business needs. Basic Qualifications for Principal Systems Administrator: Must have a Bachelor's degree AND 6 years of related professional or military Systems Administration experience; OR Master's degree AND 4 years of related professional or military Systems Administration experience; OR Associate's degree in a relevant field (e.g., security, cybersecurity) AND 8 years of related professional or military Systems Administration experience; OR High school diploma or GED AND 10 years of related professional or military Systems Administration experience OR have relevant certifications such as CompTIA Security+ or other relevant Industry Certifications AND 8 years of related professional or military Systems Administration experience in lieu of degree. Must have current CompTIA Security + CE, or ability to obtain within 6 months of hire date. Must have experience managing Windows Server OS and domain architecture. Must have the ability to lift equipment weighing up to 40 pounds. Must have the ability to work after hours and weekends as needed. Must have the ability to learn and assist in functional/operational troubleshooting as well as the ability to learn the system operations and troubleshooting fault codes. Must have an Active US Government Top Secret Clearance with SCI eligibility (with a background investigation completed within the last 6 years or enrolled into Continuous Evaluation). Must have the ability to obtain and maintain CI . Must have the ability to obtain and maintain Special Access Program (SAP) Clearance within a reasonable amount of time as determined by business needs. Preferred Qualifications : Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments. Experience installing, configuring, and maintaining computer hardware in a networked environment. Server management experience. Currently valid Security+ CE, CASP, CISSP or similar security certification. Windows domain architecture experience. Understanding of basic networking, including subnets, routing, and VLANs; Cisco experience and/or certification. Windows AD, LDAP, VMWare, and knowledge of SAN storage systems. Linux Operating System experience and/or certification for current versions. VMWare experience with current version. Rudimentary Scripting experience. Experience with the creation and deployment of system images in an enterprise environment. - Experience with Certification & Accreditation process. DoD 8570 Certification in a primary OS (Windows, Linux, Cisco). Ability to communicate effectively at all levels of the organization, with internal and external customers, in written and oral format. Experience operating and managing UAS systems. Primary Level Salary Range: $75,800.00 - $113,800.00 Secondary Level Salary Range: $94,200.00 - $141,200.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color . click apply for full job details
11/02/2026
Full time
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Top Secret TRAVEL: Yes, 25% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Aeronautics Systems has an opening for a Systems Administrator or a Principal Systems Administrator to join the team of qualified individuals in our Systems Engineering Organization. This role is located onsite in Whidbey Island, Washington . The selected candidate will be required to work full-time, on-site at our facility . There is no remote work available for this role . Shifts will become 12-hour shifts that could include nights, weekends, and/or holidays. Outside of traveling for initial training, this position requires the ability to travel up to 25% of the time. Key Responsibilities: Perform as a Windows\VMware System Administrator for a classified government contract. Perform as a Linux\Redhat System Administrator for a classified government contract. Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management. Analyze internal and external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems. Review recommendations and system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management. Provide backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis. Create and maintain user and computer accounts and modify file permissions and security access lists. Test new releases of products to ensure compatibility and minimize user impact. Develop and document technical processes and procedures as needed. Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions. Adhere to strict Information Systems security guidelines in all cases. Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM). Prepare security documentation for input to Computer Security. Report on project status as required for all recurring and non-recurring efforts. Work under minimal direction and independently determine and develop approach to solutions. Learn and assist in functional/operational troubleshooting as well as learn the system operations and troubleshooting fault codes. This role may be filled as a Systems Administrator (level 2) or a Principal Systems Administrator (level 3) based on the qualifications outlined below. Basic Qualifications for Systems Administrator: Must have a Bachelor's degree AND 3 years of related professional or military Systems Administration experience; OR Master's degree AND 1 year of related professional or military Systems Administration experience; OR Associate's degree in a relevant field (e.g., security, cybersecurity) AND 5 years of related professional or military Systems Administration experience; OR High school diploma or GED AND 7 years of related professional or military Systems Administration experience OR have relevant certifications such as CompTIA Security+ OR other relevant Industry Certifications AND 5 years of related professional or military Systems Administration experience in lieu of degree. Must have current CompTIA Security + CE, or ability to obtain within 6 months of hire date. Must have experience managing Windows Server OS and domain architecture. Must have the ability to lift equipment weighing up to 40 pounds. Must have the ability to work after hours and weekends as needed. Must have an Active US Government Top Secret Clearance with SCI eligibility (with a background investigation completed within the last 6 years or enrolled into Continuous Evaluation). Must have the ability to obtain and maintain CI . Must have the ability to obtain and maintain Special Access Program (SAP) Clearance within a reasonable amount of time as determined by business needs. Basic Qualifications for Principal Systems Administrator: Must have a Bachelor's degree AND 6 years of related professional or military Systems Administration experience; OR Master's degree AND 4 years of related professional or military Systems Administration experience; OR Associate's degree in a relevant field (e.g., security, cybersecurity) AND 8 years of related professional or military Systems Administration experience; OR High school diploma or GED AND 10 years of related professional or military Systems Administration experience OR have relevant certifications such as CompTIA Security+ or other relevant Industry Certifications AND 8 years of related professional or military Systems Administration experience in lieu of degree. Must have current CompTIA Security + CE, or ability to obtain within 6 months of hire date. Must have experience managing Windows Server OS and domain architecture. Must have the ability to lift equipment weighing up to 40 pounds. Must have the ability to work after hours and weekends as needed. Must have the ability to learn and assist in functional/operational troubleshooting as well as the ability to learn the system operations and troubleshooting fault codes. Must have an Active US Government Top Secret Clearance with SCI eligibility (with a background investigation completed within the last 6 years or enrolled into Continuous Evaluation). Must have the ability to obtain and maintain CI . Must have the ability to obtain and maintain Special Access Program (SAP) Clearance within a reasonable amount of time as determined by business needs. Preferred Qualifications : Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments. Experience installing, configuring, and maintaining computer hardware in a networked environment. Server management experience. Currently valid Security+ CE, CASP, CISSP or similar security certification. Windows domain architecture experience. Understanding of basic networking, including subnets, routing, and VLANs; Cisco experience and/or certification. Windows AD, LDAP, VMWare, and knowledge of SAN storage systems. Linux Operating System experience and/or certification for current versions. VMWare experience with current version. Rudimentary Scripting experience. Experience with the creation and deployment of system images in an enterprise environment. - Experience with Certification & Accreditation process. DoD 8570 Certification in a primary OS (Windows, Linux, Cisco). Ability to communicate effectively at all levels of the organization, with internal and external customers, in written and oral format. Experience operating and managing UAS systems. Primary Level Salary Range: $75,800.00 - $113,800.00 Secondary Level Salary Range: $94,200.00 - $141,200.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color . click apply for full job details
FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at Position Summary Primary responsibilities include providing correction services to Ascensus and FuturePlan clients through IRS and DOL correction programs, completing Microsoft Excel calculations for clients, audit and deliver correction packets for clients, providing in-house and external consulting to clients, technical research, analysis and special projects as assigned. Job Functions, Essential Duties and Responsibilities Consulting - Provide consulting services to internal and external clients on technical corrections issues, IRS and DOL guidance, and internal processes and procedures. Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus' mission and client commitments. Training - Conduct correction presentations for Client Services training, tailored towards the Plan Services Group and FuturePlan. Conduct internal basic technical training. Course Development - Review, audit, and update existing basic and intermediate internal or external training procedures related to IRS and DOL corrections. Document Reviews - Demonstrate a functional knowledge of Ascensus documents. Forms - Demonstrate a functional knowledge of Ascensus plan forms and notices. Business Unit Policies and Procedures - Demonstrate functional knowledge of policies and procedures. Fee-for-Service Engagements - Independently perform fee-for-service correction engagements. Assist with advanced fee-for service correction consultations. Special Projects (IT, project management) - Participate in special projects. Research - Complete basic technical research projects and present the findings (e.g., correction Revenue Procedure updates, Voluntary Fiduciary Correction Program amendments, and Prohibited Transaction Exemption 2002-51 amendments). Technical Writing - Write correction articles, update correction ERISA policy statements, and update ERISA education research forms as needed. Legislation, Regulatory and Judicial Review - Analyze and interpret general legislative, statutory, regulatory, or case law guidance. Determine the impact general legislative, statutory, regulatory, or case law guidance has on the correction industry and/or on Ascensus correction products, services, and systems. Technical Knowledge - Demonstrate a functional knowledge of main plans and products and how they will affect correction process, procedures, calculations, and forms. Industry Knowledge - Demonstrate basic knowledge of the retirement plans industry including the applicable regulatory agencies (e.g., DOL, IRS). Continuing Education - Enhance technical and industry knowledge by attending continuing education classes. SLAs - Meet department service level standards. Miscellaneous - Perform other duties and projects as assigned. Training - Successfully complete ASPPA exams applicable to the area of Technical Expertise Experience, Skills, Knowledge Requirements - Special Consideration given for Microsoft Excel proficiencies, knowledge with core code logic and system architecture for BOT tool creations and enhancements (e.g., tool to run DOL calculator instead of manual entry), and knowledge of both Ascensus and FuturePlan internal tools and programs (e.g., ARK, Salesforce, AXIS). Technical Expertise Designations/Certifications/Exams - ASPPA designations preferred. Not all mandatory, but some include but are not limited to, QKA, QKS, QKC, QPA, CPC, QP3 Degrees -Bachelor's degree in business, finance, accounting, or a related field. Special consideration given to CPA, MBA, JD or PMP. Industry Experience - Special consideration given to Ascensus experience or industry experience Core Values & I-Client - Consistently display and model the Ascensus core values and I-Client philosophy. Software Applications - Demonstrate intermediate proficiency in Outlook and MS Office software applications, specifically Excel, Word, Power Point, Teams. Skills - Demonstrate excellent client service, excellent interpersonal skills, professional demeanor and positive attitude skills. Demonstrate strong organizational and time management skills. Accomplish detail-oriented tasks within given timeframes and standards. Ability to prioritize and complete multiple tasks. Demonstrate excellent analytical and problem-solving skills. Demonstrate sound business judgment and risk-taking skills, strong written and oral communication skills and strong seminar training and presentation skills. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
11/02/2026
Full time
FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at Position Summary Primary responsibilities include providing correction services to Ascensus and FuturePlan clients through IRS and DOL correction programs, completing Microsoft Excel calculations for clients, audit and deliver correction packets for clients, providing in-house and external consulting to clients, technical research, analysis and special projects as assigned. Job Functions, Essential Duties and Responsibilities Consulting - Provide consulting services to internal and external clients on technical corrections issues, IRS and DOL guidance, and internal processes and procedures. Proactively adopt, protect and boldly embrace emerging technologies (AI, automation, etc.), platforms, and evolving practices that accelerate transformational growth and advance Ascensus' mission and client commitments. Training - Conduct correction presentations for Client Services training, tailored towards the Plan Services Group and FuturePlan. Conduct internal basic technical training. Course Development - Review, audit, and update existing basic and intermediate internal or external training procedures related to IRS and DOL corrections. Document Reviews - Demonstrate a functional knowledge of Ascensus documents. Forms - Demonstrate a functional knowledge of Ascensus plan forms and notices. Business Unit Policies and Procedures - Demonstrate functional knowledge of policies and procedures. Fee-for-Service Engagements - Independently perform fee-for-service correction engagements. Assist with advanced fee-for service correction consultations. Special Projects (IT, project management) - Participate in special projects. Research - Complete basic technical research projects and present the findings (e.g., correction Revenue Procedure updates, Voluntary Fiduciary Correction Program amendments, and Prohibited Transaction Exemption 2002-51 amendments). Technical Writing - Write correction articles, update correction ERISA policy statements, and update ERISA education research forms as needed. Legislation, Regulatory and Judicial Review - Analyze and interpret general legislative, statutory, regulatory, or case law guidance. Determine the impact general legislative, statutory, regulatory, or case law guidance has on the correction industry and/or on Ascensus correction products, services, and systems. Technical Knowledge - Demonstrate a functional knowledge of main plans and products and how they will affect correction process, procedures, calculations, and forms. Industry Knowledge - Demonstrate basic knowledge of the retirement plans industry including the applicable regulatory agencies (e.g., DOL, IRS). Continuing Education - Enhance technical and industry knowledge by attending continuing education classes. SLAs - Meet department service level standards. Miscellaneous - Perform other duties and projects as assigned. Training - Successfully complete ASPPA exams applicable to the area of Technical Expertise Experience, Skills, Knowledge Requirements - Special Consideration given for Microsoft Excel proficiencies, knowledge with core code logic and system architecture for BOT tool creations and enhancements (e.g., tool to run DOL calculator instead of manual entry), and knowledge of both Ascensus and FuturePlan internal tools and programs (e.g., ARK, Salesforce, AXIS). Technical Expertise Designations/Certifications/Exams - ASPPA designations preferred. Not all mandatory, but some include but are not limited to, QKA, QKS, QKC, QPA, CPC, QP3 Degrees -Bachelor's degree in business, finance, accounting, or a related field. Special consideration given to CPA, MBA, JD or PMP. Industry Experience - Special consideration given to Ascensus experience or industry experience Core Values & I-Client - Consistently display and model the Ascensus core values and I-Client philosophy. Software Applications - Demonstrate intermediate proficiency in Outlook and MS Office software applications, specifically Excel, Word, Power Point, Teams. Skills - Demonstrate excellent client service, excellent interpersonal skills, professional demeanor and positive attitude skills. Demonstrate strong organizational and time management skills. Accomplish detail-oriented tasks within given timeframes and standards. Ability to prioritize and complete multiple tasks. Demonstrate excellent analytical and problem-solving skills. Demonstrate sound business judgment and risk-taking skills, strong written and oral communication skills and strong seminar training and presentation skills. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
Expert In Recruitment Solutions
Durham, North Carolina
Job Description Job Description As an ACL Firewall Engineer, you know how to leverage advanced firewall technologies and security principles to develop secure, compliant network environments. You will use your experience with Access Control Lists (ACLs), firewall policy design, and network segmentation to support VA business operations and protect PHI, PII, and VA Sensitive data. You'll collaborate with cross functional IT teams to structure, implement, and maintain ACL configurations across VA networks. You'll apply your knowledge of network protocols, threat mitigation, and federal security standards to enhance the organization's security posture. You'll be a trusted advisor to your stakeholders as you translate security requirements and future needs into compliant architectures, design patterns, and best practice implementations. You Have: Experience designing, implementing, and managing firewall Access Control Lists to ensure VA network security and compliance Experience reviewing ACLs and firewall policies to protect networks against unauthorized access and cyber threats Experience developing firewall policies and procedures aligned with VA and federal security standards Experience collaborating with network engineers, system administrators, and security personnel to build and update ACL configurations for new and existing network segments Experience conducting ACL audits to assess compliance with security requirements Experience assisting in incident response and remediation for firewall-related security events Experience providing technical documentation, training, and support on ACL management Knowledge of identity-related integrations that influence firewall policy design (e.g., SAML, Active Directory, or LDAP) Ability to collaborate with stakeholders to define network security requirements Ability to stay current with emerging firewall technologies, threats, and best practices in network security. Experience developing structured documentation or workflows for ACL and firewall management Experience applying security architecture concepts, diagrams, and modeling techniques to firewall solutions Bachelor's degree in CS or Electronics Engineering and 10 years of experience in information technology or 18 years of experience in information technology in lieu of a degree Additional Nice to Have: Experience integrating open-source or emerging security tools into firewall environments Experience supporting firewall technologies within DevOps or automated deployment pipelines Experience working with the VA
11/02/2026
Full time
Job Description Job Description As an ACL Firewall Engineer, you know how to leverage advanced firewall technologies and security principles to develop secure, compliant network environments. You will use your experience with Access Control Lists (ACLs), firewall policy design, and network segmentation to support VA business operations and protect PHI, PII, and VA Sensitive data. You'll collaborate with cross functional IT teams to structure, implement, and maintain ACL configurations across VA networks. You'll apply your knowledge of network protocols, threat mitigation, and federal security standards to enhance the organization's security posture. You'll be a trusted advisor to your stakeholders as you translate security requirements and future needs into compliant architectures, design patterns, and best practice implementations. You Have: Experience designing, implementing, and managing firewall Access Control Lists to ensure VA network security and compliance Experience reviewing ACLs and firewall policies to protect networks against unauthorized access and cyber threats Experience developing firewall policies and procedures aligned with VA and federal security standards Experience collaborating with network engineers, system administrators, and security personnel to build and update ACL configurations for new and existing network segments Experience conducting ACL audits to assess compliance with security requirements Experience assisting in incident response and remediation for firewall-related security events Experience providing technical documentation, training, and support on ACL management Knowledge of identity-related integrations that influence firewall policy design (e.g., SAML, Active Directory, or LDAP) Ability to collaborate with stakeholders to define network security requirements Ability to stay current with emerging firewall technologies, threats, and best practices in network security. Experience developing structured documentation or workflows for ACL and firewall management Experience applying security architecture concepts, diagrams, and modeling techniques to firewall solutions Bachelor's degree in CS or Electronics Engineering and 10 years of experience in information technology or 18 years of experience in information technology in lieu of a degree Additional Nice to Have: Experience integrating open-source or emerging security tools into firewall environments Experience supporting firewall technologies within DevOps or automated deployment pipelines Experience working with the VA
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have:Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/02/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have:Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Specialist, Cyber Infrastructure Systems Engineer (Systems Administrator) Job Code: 44426 Job Location: Colorado Springs, CO Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: We are seeking a Systems Administrator to support the administration, automation, and sustainment of enterprise Linux-based infrastructure and platform environments. This role is intended for a mid-to-senior level professional who can work with limited oversight, support complex system environments, and contribute to modernization efforts across virtualized and containerized platforms. The ideal candidate will bring strong experience in Red Hat Enterprise Linux, automation, container orchestration, cybersecurity compliance, and Agile execution in a SAFe environment. This individual will play a key role in maintaining secure, reliable, and scalable infrastructure supporting mission-critical operations. Essential Functions: Experience administering, maintaining, and troubleshooting Red Hat Enterprise Linux systems in a production enterprise environment, including system configuration, patching, performance tuning, and issue resolution. Hands-on experience supporting virtualized infrastructure using VMware and/or container platform environments using OpenShift, including deployment, configuration, and ongoing system sustainment. Experience using Ansible for automation of system administration tasks, configuration management, application deployment, patching, and repeatable infrastructure support activities. Working knowledge of Kubernetes architecture and experience supporting containerized applications, cluster operations, workload deployments, and platform troubleshooting. Experience operating within a SAFe Agile framework, including participation in team ceremonies, sprint planning, backlog refinement, and delivery of work in an iterative development environment. Qualifications: Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience. Clearance: Top Secret SCI preferred. SCI eligible at minimum. DoD 8570.01-M IAT Level 2 Required Professional Certifications: Security+ CE, or higher certification Preferred Additional Skills: Red Hat Certified System Administrator certification demonstrating foundational expertise in Red Hat system administration and enterprise Linux support. Experience using Red Hat Satellite for system provisioning, patch management, software lifecycle management, content management, and host administration across enterprise environments. CKA certification or equivalent demonstrated experience supporting Kubernetes-based environments and container orchestration best practices. Experience using Splunk for log aggregation, system monitoring, operational visibility, troubleshooting, and identification of system or security-related events. Familiarity with JIRA for work tracking, GitHub for version control and collaboration, and Jenkins for supporting automation and CI/CD pipeline activities. Experience writing or modifying Python scripts to support automation, administration, reporting, integration, or operational efficiency improvements. Scrum Master certification or practical Agile team facilitation experience that supports collaboration, process improvement, and effective execution within Agile teams. In compliance with pay transparency requirements, the salary range for this role in Colorado state is $80,500-$149,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. The application window for this position will close on 11/20/2026. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
11/02/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Specialist, Cyber Infrastructure Systems Engineer (Systems Administrator) Job Code: 44426 Job Location: Colorado Springs, CO Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job Description: We are seeking a Systems Administrator to support the administration, automation, and sustainment of enterprise Linux-based infrastructure and platform environments. This role is intended for a mid-to-senior level professional who can work with limited oversight, support complex system environments, and contribute to modernization efforts across virtualized and containerized platforms. The ideal candidate will bring strong experience in Red Hat Enterprise Linux, automation, container orchestration, cybersecurity compliance, and Agile execution in a SAFe environment. This individual will play a key role in maintaining secure, reliable, and scalable infrastructure supporting mission-critical operations. Essential Functions: Experience administering, maintaining, and troubleshooting Red Hat Enterprise Linux systems in a production enterprise environment, including system configuration, patching, performance tuning, and issue resolution. Hands-on experience supporting virtualized infrastructure using VMware and/or container platform environments using OpenShift, including deployment, configuration, and ongoing system sustainment. Experience using Ansible for automation of system administration tasks, configuration management, application deployment, patching, and repeatable infrastructure support activities. Working knowledge of Kubernetes architecture and experience supporting containerized applications, cluster operations, workload deployments, and platform troubleshooting. Experience operating within a SAFe Agile framework, including participation in team ceremonies, sprint planning, backlog refinement, and delivery of work in an iterative development environment. Qualifications: Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience. Clearance: Top Secret SCI preferred. SCI eligible at minimum. DoD 8570.01-M IAT Level 2 Required Professional Certifications: Security+ CE, or higher certification Preferred Additional Skills: Red Hat Certified System Administrator certification demonstrating foundational expertise in Red Hat system administration and enterprise Linux support. Experience using Red Hat Satellite for system provisioning, patch management, software lifecycle management, content management, and host administration across enterprise environments. CKA certification or equivalent demonstrated experience supporting Kubernetes-based environments and container orchestration best practices. Experience using Splunk for log aggregation, system monitoring, operational visibility, troubleshooting, and identification of system or security-related events. Familiarity with JIRA for work tracking, GitHub for version control and collaboration, and Jenkins for supporting automation and CI/CD pipeline activities. Experience writing or modifying Python scripts to support automation, administration, reporting, integration, or operational efficiency improvements. Scrum Master certification or practical Agile team facilitation experience that supports collaboration, process improvement, and effective execution within Agile teams. In compliance with pay transparency requirements, the salary range for this role in Colorado state is $80,500-$149,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. The application window for this position will close on 11/20/2026. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
University Health is seeking an experienced Senior Systems Administrator with deep PeopleSoft expertise to support and enhance mission-critical financial, clinical, and administrative systems within a large, complex healthcare environment. This role is ideal for a senior-level professional who enjoys system ownership, problem-solving, and partnering with business and clinical leaders to keep enterprise systems running at peak performance. Why This Role Matters In this role, you will serve as a technical authority and trusted advisor, providing hands-on system administration, analysis, and guidance for enterprise applications that directly support patient care and hospital operations. Your work will have a visible, organization-wide impact. Key Responsibilities •Serve as a senior technical resource for PeopleSoft and ERP-based systems •Provide system administration, analysis, configuration, and ongoing support for production and non-production environments •Lead and support system upgrades, patches, fixes, and enhancements •Perform systems analysis, testing, and post-implementation reviews •Troubleshoot complex system and integration issues across platforms •Support databases, interfaces, data extraction, reporting, and backups •Collaborate with IS leadership, vendors, and internal customers on projects and issue resolution •Participate in change control, standards development, and system documentation •Provide on-call support for assigned enterprise systems Required Experience & Skills •Strong hands-on experience with PeopleSoft (required) to include supporting Human Resources and Payroll functionality • 6+ years of systems administration, programming, or system analysis experience •Experience supporting ERP or large enterprise application environments •Proficiency in at least one programming or scripting language (API, SQL, Visual Basic, ASP/Web, C++, Dell Boomi, or similar) •Working knowledge of relational databases (SQL Server, Oracle) •Experience supporting application related hardware such as time clocks, tablets, or similar •Experience supporting Windows and/or UNIX operating systems •Strong analytical, troubleshooting, and documentation skills •Ability to work independently while collaborating across technical and non-technical teams Preferred Experience •Healthcare systems or regulated environments •Experience supporting enterprise platforms such as UKG, Premier, OnBase, ServiceNow, or similar •Report writing and data extraction tools (SQL, Business Objects) Why University Health University Health offers more than just a job - we offer long-term stability, meaningful work, and strong total rewards, including: •Comprehensive medical, dental, and vision coverage •Defined benefit pension plan •Generous paid time off and paid holidays •Tuition assistance and professional development •Stable, mission-driven public healthcare environment •Opportunities to work on complex, enterprise-scale systems that matter If you are a seasoned PeopleSoft systems professional looking for a role where your expertise is valued, your work has purpose, and your career has longevity, we encourage you to apply.
11/02/2026
Full time
University Health is seeking an experienced Senior Systems Administrator with deep PeopleSoft expertise to support and enhance mission-critical financial, clinical, and administrative systems within a large, complex healthcare environment. This role is ideal for a senior-level professional who enjoys system ownership, problem-solving, and partnering with business and clinical leaders to keep enterprise systems running at peak performance. Why This Role Matters In this role, you will serve as a technical authority and trusted advisor, providing hands-on system administration, analysis, and guidance for enterprise applications that directly support patient care and hospital operations. Your work will have a visible, organization-wide impact. Key Responsibilities •Serve as a senior technical resource for PeopleSoft and ERP-based systems •Provide system administration, analysis, configuration, and ongoing support for production and non-production environments •Lead and support system upgrades, patches, fixes, and enhancements •Perform systems analysis, testing, and post-implementation reviews •Troubleshoot complex system and integration issues across platforms •Support databases, interfaces, data extraction, reporting, and backups •Collaborate with IS leadership, vendors, and internal customers on projects and issue resolution •Participate in change control, standards development, and system documentation •Provide on-call support for assigned enterprise systems Required Experience & Skills •Strong hands-on experience with PeopleSoft (required) to include supporting Human Resources and Payroll functionality • 6+ years of systems administration, programming, or system analysis experience •Experience supporting ERP or large enterprise application environments •Proficiency in at least one programming or scripting language (API, SQL, Visual Basic, ASP/Web, C++, Dell Boomi, or similar) •Working knowledge of relational databases (SQL Server, Oracle) •Experience supporting application related hardware such as time clocks, tablets, or similar •Experience supporting Windows and/or UNIX operating systems •Strong analytical, troubleshooting, and documentation skills •Ability to work independently while collaborating across technical and non-technical teams Preferred Experience •Healthcare systems or regulated environments •Experience supporting enterprise platforms such as UKG, Premier, OnBase, ServiceNow, or similar •Report writing and data extraction tools (SQL, Business Objects) Why University Health University Health offers more than just a job - we offer long-term stability, meaningful work, and strong total rewards, including: •Comprehensive medical, dental, and vision coverage •Defined benefit pension plan •Generous paid time off and paid holidays •Tuition assistance and professional development •Stable, mission-driven public healthcare environment •Opportunities to work on complex, enterprise-scale systems that matter If you are a seasoned PeopleSoft systems professional looking for a role where your expertise is valued, your work has purpose, and your career has longevity, we encourage you to apply.
University Health is seeking an experienced Systems Administrator with deep UKG Workforce Management expertise to support and enhance mission-critical financial, clinical, and administrative systems within a large, complex healthcare environment. This role is ideal for a senior-level professional who enjoys system ownership, problem-solving, and partnering with business and clinical leaders to keep enterprise systems running at peak performance. Why This Role Matters In this role, you will serve as a technical authority and trusted advisor, providing hands-on system administration, analysis, and guidance for enterprise applications that directly support patient care and hospital operations. Your work will have a visible, organization-wide impact. Key Responsibilities •Serve as a technical resource for UKG Workforce Management and ERP-based systems •Provide system administration, analysis, configuration, and ongoing support for production and non-production environments •Lead and support system upgrades, patches, fixes, and enhancements •Perform systems analysis, testing, and post-implementation reviews •Troubleshoot complex system and integration issues across platforms •Support databases, interfaces, data extraction, reporting, and backups •Collaborate with IS leadership, vendors, and internal customers on projects and issue resolution •Participate in change control, standards development, and system documentation •Provide on-call support for assigned enterprise systems Required Experience & Skills •Strong hands-on experience with UKG Workforce Management (required) to include supporting basic & advanced scheduling, timekeeping, and time clocks •3+ years of systems administration, programming, or system analysis experience •Experience supporting ERP or large enterprise application environments •Proficiency in at least one programming or scripting language (API, SQL, Visual Basic, ASP/Web, C++, Dell Boomi, or similar) •Working knowledge of relational databases (SQL Server, Oracle) •Experience supporting application related hardware such as time clocks, tablets, or similar •Experience supporting Windows and/or UNIX operating systems •Strong analytical, troubleshooting, and documentation skills •Ability to work independently while collaborating across technical and non-technical teams Preferred Experience •Healthcare systems or regulated environments •Experience supporting enterprise platforms such as PeopleSoft, Premier, OnBase, ServiceNow, or similar •Report writing and data extraction tools (SQL, Business Objects) Why University Health University Health offers more than just a job - we offer long-term stability, meaningful work, and strong total rewards, including: •Comprehensive medical, dental, and vision coverage •Defined benefit pension plan •Generous paid time off and paid holidays •Tuition assistance and professional development •Stable, mission-driven public healthcare environment •Opportunities to work on complex, enterprise-scale systems that matter If you are a seasoned UKG systems professional looking for a role where your expertise is valued, your work has purpose, and your career has longevity, we encourage you to apply.
11/02/2026
Full time
University Health is seeking an experienced Systems Administrator with deep UKG Workforce Management expertise to support and enhance mission-critical financial, clinical, and administrative systems within a large, complex healthcare environment. This role is ideal for a senior-level professional who enjoys system ownership, problem-solving, and partnering with business and clinical leaders to keep enterprise systems running at peak performance. Why This Role Matters In this role, you will serve as a technical authority and trusted advisor, providing hands-on system administration, analysis, and guidance for enterprise applications that directly support patient care and hospital operations. Your work will have a visible, organization-wide impact. Key Responsibilities •Serve as a technical resource for UKG Workforce Management and ERP-based systems •Provide system administration, analysis, configuration, and ongoing support for production and non-production environments •Lead and support system upgrades, patches, fixes, and enhancements •Perform systems analysis, testing, and post-implementation reviews •Troubleshoot complex system and integration issues across platforms •Support databases, interfaces, data extraction, reporting, and backups •Collaborate with IS leadership, vendors, and internal customers on projects and issue resolution •Participate in change control, standards development, and system documentation •Provide on-call support for assigned enterprise systems Required Experience & Skills •Strong hands-on experience with UKG Workforce Management (required) to include supporting basic & advanced scheduling, timekeeping, and time clocks •3+ years of systems administration, programming, or system analysis experience •Experience supporting ERP or large enterprise application environments •Proficiency in at least one programming or scripting language (API, SQL, Visual Basic, ASP/Web, C++, Dell Boomi, or similar) •Working knowledge of relational databases (SQL Server, Oracle) •Experience supporting application related hardware such as time clocks, tablets, or similar •Experience supporting Windows and/or UNIX operating systems •Strong analytical, troubleshooting, and documentation skills •Ability to work independently while collaborating across technical and non-technical teams Preferred Experience •Healthcare systems or regulated environments •Experience supporting enterprise platforms such as PeopleSoft, Premier, OnBase, ServiceNow, or similar •Report writing and data extraction tools (SQL, Business Objects) Why University Health University Health offers more than just a job - we offer long-term stability, meaningful work, and strong total rewards, including: •Comprehensive medical, dental, and vision coverage •Defined benefit pension plan •Generous paid time off and paid holidays •Tuition assistance and professional development •Stable, mission-driven public healthcare environment •Opportunities to work on complex, enterprise-scale systems that matter If you are a seasoned UKG systems professional looking for a role where your expertise is valued, your work has purpose, and your career has longevity, we encourage you to apply.
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company is looking for a Site Reliability Engineer (Associate, Experienced or Senior) to join the Air Dominance Site Reliability Engineering team located in Berkeley, MO. We are seeking a highly talented, motivated, and creative individual to operate, improve, and sustain mission-critical developer platforms used by Air Dominance engineering teams. This role will provide hands-on technical ownership for GitLab, GitLab CI/CD runners, Jira, Confluence, PostgreSQL, and related software delivery tools such as Artifactory and SonarQube. The selected candidate will drive reliability improvements, automate operational workflows, troubleshoot complex incidents, lead planned maintenance activities, and help establish mature Site Reliability Engineering practices for the team. Our teams are currently hiring for a broad range of experience levels including Associate, Experienced and/or Senior Level Software Engineers. Position Responsibilities: Operate and maintain GitLab, GitLab CI/CD runners, Jira, Confluence, PostgreSQL, and related developer tooling infrastructure Support GitLab runner registration, runner health checks, runner queue troubleshooting, and basic capacity, KPI, and error budget reporting Support software development tool administration, maintenance, version upgrades, patch management, and integration between tools such as Jira, GitLab, Artifactory, Confluence, and SonarQube Serve as a technical owner for platform reliability, availability, performance, capacity, backup, recovery, and operational readiness Develop and maintain Infrastructure as Code (IaC), Ansible, and other automation for provisioning, configuration, platform scaling, health checks, reporting, backup validation, and routine operational tasks Plan and execute approved changes, including application upgrades, security patches, database maintenance, runner lifecycle activities, and infrastructure updates Define, collect, analyze, and refine software delivery and platform reliability metrics to support data-driven decision making Support incident response, root cause analysis, corrective action tracking, and post-incident reviews Partner with developers, project administrators, cybersecurity personnel, infrastructure teams, database administrators, and program stakeholders Improve runbooks, standard operating procedures, architecture documentation, and disaster recovery procedures Evaluate platform risks, capacity trends, recurring incidents, and operational toil, then recommend and implement improvements Participate in after-hours support for urgent or mission-impacting issues as required Monitor application, runner, database, storage, and host health using approved monitoring and alerting tools Triage and resolve routine service requests, access issues, pipeline infrastructure issues, and platform support tickets Assist with incident response during primary support hours and participate in after-hours support when required by mission need Help maintain operational runbooks, troubleshooting guides, architecture notes, and standard operating procedures Assist with backup monitoring, restore validation, patching, upgrades, and planned maintenance activities Create and maintain Infrastructure as Code (IaC), Ansible, and other scripts and automation to simplify infrastructure administration and software deployment under the guidance of more senior engineers Assist in setting up and maintaining development and production-like environments for developer tools and supporting application devices Contribute to metrics and dashboards that monitor system performance, software delivery health, and operational efficiency Follow approved change management, security, access control, and configuration management processes Collaborate with developers, project administrators, cybersecurity personnel, infrastructure teams, and program stakeholders Learn and apply Site Reliability Engineering practices, including incident management, service objectives, root cause analysis, automation, and continuous improvement Contribute to process improvements that help operationally field higher-quality end-to-end system software more frequently This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. Basic Qualifications (Required Skills/ Experience): Bachelor's Degree This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship as a condition of employment (An interim and/or final U.S. Secret Clearance Post-Start may be required) This position requires the ability to obtain access to Special Access Programs (SAP), for which the US Government requires US Citizenship as a condition of employment 2+ years of experience with software development and/or troubleshooting software 2+ years of experience with Git-based source control workflows including branching strategies, code reviews, and pull request processes 2+ years of experience developing software products in a cloud computing environment e.g. Azure/AWS/Google Cloud Preferred Qualifications (Desired Skills/Experience): Level 3: 5 or more years' related work experience or an equivalent combination of education and experience Level 4: 9 or more years' related work experience or an equivalent combination of education and experience Active clearance Linux system administration, software development, DevOps, DevSecOps, IT operations, or related technical work Experience or coursework with Agile software development Basic understanding of networking, operating systems, databases, software build processes, and secure system administration Ability to follow documented procedures and communicate technical status clearly Experience with Jira, Confluence, or other Atlassian administration and support activities Experience with PostgreSQL administration, SQL troubleshooting, backups, or restore procedures Experience writing scripts in Bash, Python, PowerShell, Java, C#, C++, or a similar language Experience with Artifactory, SonarQube, Jenkins, or similar software delivery tools Familiarity with monitoring, alerting, logging, incident response, and operational metrics Ability to obtain Security+ certification Experience designing or improving monitoring, alerting, dashboards, operational metrics, and SLOs Experience supporting Air Dominance, classified, air-gapped, or highly regulated engineering environments Experience with disaster recovery planning, continuity of operations, backup validation, and restore testing Experience leading technical investigations, post-incident reviews, and corrective action plans Demonstrated ability to balance customer urgency, system reliability, security requirements, and change control Strong customer service mindset and ability to support engineering teams in a mission-focused environment Strong written and verbal communication skills Travel: 5% Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. CodeVue Coding Challenge: To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range for Associate level (Level 2): $99,450 - $134,550 Summary Pay Range for Experienced level (Level 3): $126,650 - $171,350 Summary Pay Range for Senior level (Level 4): $160,650 - $217,350 Applications for this position will be accepted until Nov. 03, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only. Visa Sponsorship Employer will not sponsor applicants for employment visa status . click apply for full job details
11/02/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company is looking for a Site Reliability Engineer (Associate, Experienced or Senior) to join the Air Dominance Site Reliability Engineering team located in Berkeley, MO. We are seeking a highly talented, motivated, and creative individual to operate, improve, and sustain mission-critical developer platforms used by Air Dominance engineering teams. This role will provide hands-on technical ownership for GitLab, GitLab CI/CD runners, Jira, Confluence, PostgreSQL, and related software delivery tools such as Artifactory and SonarQube. The selected candidate will drive reliability improvements, automate operational workflows, troubleshoot complex incidents, lead planned maintenance activities, and help establish mature Site Reliability Engineering practices for the team. Our teams are currently hiring for a broad range of experience levels including Associate, Experienced and/or Senior Level Software Engineers. Position Responsibilities: Operate and maintain GitLab, GitLab CI/CD runners, Jira, Confluence, PostgreSQL, and related developer tooling infrastructure Support GitLab runner registration, runner health checks, runner queue troubleshooting, and basic capacity, KPI, and error budget reporting Support software development tool administration, maintenance, version upgrades, patch management, and integration between tools such as Jira, GitLab, Artifactory, Confluence, and SonarQube Serve as a technical owner for platform reliability, availability, performance, capacity, backup, recovery, and operational readiness Develop and maintain Infrastructure as Code (IaC), Ansible, and other automation for provisioning, configuration, platform scaling, health checks, reporting, backup validation, and routine operational tasks Plan and execute approved changes, including application upgrades, security patches, database maintenance, runner lifecycle activities, and infrastructure updates Define, collect, analyze, and refine software delivery and platform reliability metrics to support data-driven decision making Support incident response, root cause analysis, corrective action tracking, and post-incident reviews Partner with developers, project administrators, cybersecurity personnel, infrastructure teams, database administrators, and program stakeholders Improve runbooks, standard operating procedures, architecture documentation, and disaster recovery procedures Evaluate platform risks, capacity trends, recurring incidents, and operational toil, then recommend and implement improvements Participate in after-hours support for urgent or mission-impacting issues as required Monitor application, runner, database, storage, and host health using approved monitoring and alerting tools Triage and resolve routine service requests, access issues, pipeline infrastructure issues, and platform support tickets Assist with incident response during primary support hours and participate in after-hours support when required by mission need Help maintain operational runbooks, troubleshooting guides, architecture notes, and standard operating procedures Assist with backup monitoring, restore validation, patching, upgrades, and planned maintenance activities Create and maintain Infrastructure as Code (IaC), Ansible, and other scripts and automation to simplify infrastructure administration and software deployment under the guidance of more senior engineers Assist in setting up and maintaining development and production-like environments for developer tools and supporting application devices Contribute to metrics and dashboards that monitor system performance, software delivery health, and operational efficiency Follow approved change management, security, access control, and configuration management processes Collaborate with developers, project administrators, cybersecurity personnel, infrastructure teams, and program stakeholders Learn and apply Site Reliability Engineering practices, including incident management, service objectives, root cause analysis, automation, and continuous improvement Contribute to process improvements that help operationally field higher-quality end-to-end system software more frequently This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options. Basic Qualifications (Required Skills/ Experience): Bachelor's Degree This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship as a condition of employment (An interim and/or final U.S. Secret Clearance Post-Start may be required) This position requires the ability to obtain access to Special Access Programs (SAP), for which the US Government requires US Citizenship as a condition of employment 2+ years of experience with software development and/or troubleshooting software 2+ years of experience with Git-based source control workflows including branching strategies, code reviews, and pull request processes 2+ years of experience developing software products in a cloud computing environment e.g. Azure/AWS/Google Cloud Preferred Qualifications (Desired Skills/Experience): Level 3: 5 or more years' related work experience or an equivalent combination of education and experience Level 4: 9 or more years' related work experience or an equivalent combination of education and experience Active clearance Linux system administration, software development, DevOps, DevSecOps, IT operations, or related technical work Experience or coursework with Agile software development Basic understanding of networking, operating systems, databases, software build processes, and secure system administration Ability to follow documented procedures and communicate technical status clearly Experience with Jira, Confluence, or other Atlassian administration and support activities Experience with PostgreSQL administration, SQL troubleshooting, backups, or restore procedures Experience writing scripts in Bash, Python, PowerShell, Java, C#, C++, or a similar language Experience with Artifactory, SonarQube, Jenkins, or similar software delivery tools Familiarity with monitoring, alerting, logging, incident response, and operational metrics Ability to obtain Security+ certification Experience designing or improving monitoring, alerting, dashboards, operational metrics, and SLOs Experience supporting Air Dominance, classified, air-gapped, or highly regulated engineering environments Experience with disaster recovery planning, continuity of operations, backup validation, and restore testing Experience leading technical investigations, post-incident reviews, and corrective action plans Demonstrated ability to balance customer urgency, system reliability, security requirements, and change control Strong customer service mindset and ability to support engineering teams in a mission-focused environment Strong written and verbal communication skills Travel: 5% Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. CodeVue Coding Challenge: To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary Pay Range for Associate level (Level 2): $99,450 - $134,550 Summary Pay Range for Experienced level (Level 3): $126,650 - $171,350 Summary Pay Range for Senior level (Level 4): $160,650 - $217,350 Applications for this position will be accepted until Nov. 03, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only. Visa Sponsorship Employer will not sponsor applicants for employment visa status . click apply for full job details
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Sr. Associate Systems Administrator Job Code: 44350 Job Location: Carlsbad, CA Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked, and have every other Friday off Job Description: We are seeking a dedicated System/Network desktop support administrator to join our IT team. The ideal candidate will be responsible for supporting classified Windows desktop systems and essential applications. This role combines system administration, network management, project coordination, and desktop/software support to ensure reliable and secure day-to-day operations. Essential Functions: Provide end-user desktop support for systems and applications both locally and across the classified WAN. Perform routine system updates, patching, and hardening to reduce vulnerabilities and maintain compliance with applicable standards. Partner with program engineering teams to understand requirements and deliver IT solutions aligned with program needs and schedules. Communicate technical issues, risks, and recommendations effectively to management and non-technical stakeholders. Qualifications: Bachelor's Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience. Experience with Microsoft Windows and Microsoft Office applications. Working knowledge of Windows and/or Linux operating systems, networking protocols, PowerShell, and security best practices. Current active TS/SCI clearance with a full-scope polygraph. Preferred Additional Skills: Hands-on experience supporting Linux systems, including Red Hat Enterprise Linux (RHEL) 8/9, CentOS, and Ubuntu. Experience administering VMware or comparable virtualization platforms. Experience working with Commvault or similar backup and recovery solutions. In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C. area, Denver, or NYC areas is $83,000 MIN - $118,000 MAX .This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
11/02/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Sr. Associate Systems Administrator Job Code: 44350 Job Location: Carlsbad, CA Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked, and have every other Friday off Job Description: We are seeking a dedicated System/Network desktop support administrator to join our IT team. The ideal candidate will be responsible for supporting classified Windows desktop systems and essential applications. This role combines system administration, network management, project coordination, and desktop/software support to ensure reliable and secure day-to-day operations. Essential Functions: Provide end-user desktop support for systems and applications both locally and across the classified WAN. Perform routine system updates, patching, and hardening to reduce vulnerabilities and maintain compliance with applicable standards. Partner with program engineering teams to understand requirements and deliver IT solutions aligned with program needs and schedules. Communicate technical issues, risks, and recommendations effectively to management and non-technical stakeholders. Qualifications: Bachelor's Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience. Experience with Microsoft Windows and Microsoft Office applications. Working knowledge of Windows and/or Linux operating systems, networking protocols, PowerShell, and security best practices. Current active TS/SCI clearance with a full-scope polygraph. Preferred Additional Skills: Hands-on experience supporting Linux systems, including Red Hat Enterprise Linux (RHEL) 8/9, CentOS, and Ubuntu. Experience administering VMware or comparable virtualization platforms. Experience working with Commvault or similar backup and recovery solutions. In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C. area, Denver, or NYC areas is $83,000 MIN - $118,000 MAX .This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have:Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/02/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Senior Infrastructure Engineer - Data Protection, you will be responsible for designing, implementing, maintaining, and troubleshooting our data backup, recovery, and cyber resiliency solutions. This role is critical for ensuring business continuity, data integrity, and the protection of our organization's valuable information against data loss, system failures, and cyber threats. You will create, modify, maintain and support infrastructure system components that enable IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Drives data protection transformation initiatives focused on simplification, standardization, resilience, and operational efficiency, alongside developing engineering standards, implementation plans, and technical documentation. Architects and deploys data protection solutions for Virtual Hosts, SQL, NO-SQL, DB2, Oracle distributed workloads, as well as cloud (Azure and AWS), SaaS, and Active Directory workloads. Supports critical operational automation, requiring the development and implementation of Infrastructure-as-Code solutions, automated workflows, and process improvements to streamline operations and enhance deployment consistency. Maintains focus on regulatory compliance, business continuity, cyber resilience, and assurance of data integrity and immutability. Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on process and business solution improvements. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have:Education: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 4 years of experience in designing, implementing and maintaining data backup, recovery, and cyber resiliency infrastructure. Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Demonstrated experience working with cloud technologies and tools. Demonstrated experience working with image-based backup solutions, virtualized infrastructure, database backups, and disaster recovery. What sets you apart: Experience in developing, deploying and maintaining large scale backup/recovery solutions. Experience in implementing cyber recovery solutions that includes ability to detect and respond to threats and quickly restore operations. Experience developing and maintaining automated restore orchestration. Experience working in an environment with strict federal regulations and operational control standards designed to ensure business continuity, data integrity and privacy. Rubrik Certifications such as Rubrik Certified System Administrator (RCSA) and Rubrik Certified Cloud Specialist (RCCS) Automation experience with Ansible. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
