Maintain, monitor, support, and upgrade identity and access management systems for digital products. Respond to incidents, improve availability and reliability through automation and observability, manage infrastructure and service objectives, and collaborate with product, platform, and software engineering teams.
Responsibilities
- Monitor alerts and respond to incidents, ensuring service levels are met.
- Perform root cause analysis and create postmortems to improve stability.
- Automate repetitive operations and maintain monitoring, logging, and observability systems.
- Administer platform infrastructure and oversee change management procedures.
- Advise product, platform, and engineering teams on supportability, scalability, and efficiency.
- Contribute to product roadmaps and prepare operational processes and tools for go-live.
Required Skills
- Python, Bash, or Power
- Shell scripting
- SQL queries
- Linux/Unix system administration
- AWS, Azure, or GCP cloud platforms
- Network components and protocols
- Database management
- Incident response
- Prometheus and Grafana
- ITIL service management practices
- Agile, Scrum, and Dev
- Ops concepts