This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 09 The Impact: At S&P Global, our values - Discovery, Integrity, and Partnership - shape how we work, how we collaborate, and how we earn trust with our customers and each other. We embrace AI as an enabler, guided by rigorous governance and risk management, to enhance what has always defined us: the intelligence of our people, deep relationships, and trusted insights. By leveraging technology with human expertise, we help our teams navigate complexity and deliver actionable, decisionready intelligence without compromising quality, accountability, or integrity. What You Stand to Gain & Program Overview: S&P Global Ratings is one of the world's leading providers of independent credit risk research and benchmarks. CREDit Program Analysts are part of a team that produces high-quality fundamental research and ratings based on established criteria and are positioned at the center of how investment decisions are made globally. You will engage with senior market participants and the global investor community across one of the largest providers of credit ratings in the world. The CREDit Graduate Program is a two-year training and development opportunity, with our next intake joining in September 2027. CREDit Program Analysts work across various practices and teams to meet the evolving demands of the global market, building a versatile skill set while contributing to our most impactful business areas. Our analytical practice groups include Corporates, Public Finance, Financial Institutions, Structured Finance, Sovereign and International Public Finance, and Infrastructure. All analysts combine practical work experience with the completion of a relevant professional qualification - such as an MBA or CFA. Responsibilities: Team Contribution & Capability Building Build capability in credit, financial data, and analytical tooling by applying feedback quickly and adopting standard ways of working that reinforce consistent, decision-ready outputs. Contribute to AI-enabled team productivity by sharing reusable prompts, templates, checklists, and lightweight automation that augments team judgment, not replaces it, reducing rework and improving turnaround time. Support colleagues proactively with strong attention to detail, and contribute creative, resourceful ideas in collaborative team discussions. Champion continuous improvement by questioning existing processes, exploring new tools, and applying fresh perspectives to data and problem-solving. Core Analytical & Delivery Partner with analysts and managers to deliver reliable execution, including clear status updates, early escalation of risks, and consistent follow-through to protect quality and trust. Build and maintain high-quality research and data packs using standard templates, applying automation where appropriate to improve consistency while retaining human review of key outputs. Use approved large language model tools as an enabler to accelerate research, summarization, and initial drafting - followed by human validation, correction, and explicit evidence capture. Collect, clean, reconcile, and validate data; proactively identify inconsistencies, assess assumptions, and flag risks early. Support financial model maintenance and contribute to recurring analyst monitoring workflows and process improvement initiatives. Stakeholder & Market Engagement Monitor issuer, sector, and market developments and produce concise, clearly sourced summaries that help analysts move faster and inform decision-making. Translate data, analysis, and research into clear, actionable narratives for client and market engagement. Develop a client-oriented, solutions-focused mindset by observing and learning from service excellence in practice. Risk Management and Operating Apply confidentiality, documentation, and governance requirements consistently across all analytical and operational activities. Support supervised piloting and testing of new tools within defined guidelines. Compensation/Benefits Information: ( This section is only applicable to US candidates:) S&P Global states that the anticipated base salary range for this position is $75,000 USD to $90,000 USD. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. For more information on the benefits we provide to our employees, please click here. What We're Looking For: Education Current undergraduate or postgraduate student in the penultimate year of study only. We welcome candidates from traditional finance disciplines e.g. Accounting, Business Administration, Engineering, Economics, Finance, Math, Public Policy, Quantitative Analysis, Data and Statistics. This is as well as diverse academic backgrounds that support innovative and critical thinking and storytelling e.g. Engineering and Sciences, Philosophy, Politics, Classics, Theology, English Language, English Literature and Languages. Team Contribution & Capability Building Collaborative and dependable working style, with the ability to manage priorities, communicate clearly, and deliver consistently in a team-oriented environment. A learning mindset, comfortable adopting new tools to enhance quality, with a genuine interest in automation and efficiency improvements that maintain clear controls and measurable outcomes. Core Analytical & Delivery Demonstrated ability or clear willingness to develop strength in research and data analysis, synthesizing information into clear, concise, decision-ready outputs. Strong spreadsheet skills with a willingness to develop proficiency in data and automation tools to improve reliability and consistency. Practical fluency with generative AI and large language model tools - or a strong willingness to develop this - paired with sound validation discipline and judgment on when AI should not be used to protect accuracy and confidentiality. Stakeholder & Market Engagement Effective written and verbal communication skills, with the ability to present research and analysis in a clear, structured format that supports informed decision-making. A solutions-oriented mindset focused on delivering excellent service to internal and external stakeholders. Risk Management and Operating High standards for accuracy, traceability, and quality, with a commitment to responsible technology use - including protecting confidential information and ensuring AI-generated outputs are verified and appropriately attributed. English: Required - Fluent (able to conduct meetings, collaborate effectively, and communicate clearly in writing and verbally). Additional Information English: Required - Fluent (able to conduct meetings, collaborate effectively, and communicate clearly in writing and verbally). Employees are required to work from the office a minimum of two days per week. Candidates who reach the final stage of the interview process will be asked to attend at least one in-person interview at their nearest S&P Global Ratings office before an offer can be extended. Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history . click apply for full job details
11/13/2026
Full time
This job is with S&P Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 09 The Impact: At S&P Global, our values - Discovery, Integrity, and Partnership - shape how we work, how we collaborate, and how we earn trust with our customers and each other. We embrace AI as an enabler, guided by rigorous governance and risk management, to enhance what has always defined us: the intelligence of our people, deep relationships, and trusted insights. By leveraging technology with human expertise, we help our teams navigate complexity and deliver actionable, decisionready intelligence without compromising quality, accountability, or integrity. What You Stand to Gain & Program Overview: S&P Global Ratings is one of the world's leading providers of independent credit risk research and benchmarks. CREDit Program Analysts are part of a team that produces high-quality fundamental research and ratings based on established criteria and are positioned at the center of how investment decisions are made globally. You will engage with senior market participants and the global investor community across one of the largest providers of credit ratings in the world. The CREDit Graduate Program is a two-year training and development opportunity, with our next intake joining in September 2027. CREDit Program Analysts work across various practices and teams to meet the evolving demands of the global market, building a versatile skill set while contributing to our most impactful business areas. Our analytical practice groups include Corporates, Public Finance, Financial Institutions, Structured Finance, Sovereign and International Public Finance, and Infrastructure. All analysts combine practical work experience with the completion of a relevant professional qualification - such as an MBA or CFA. Responsibilities: Team Contribution & Capability Building Build capability in credit, financial data, and analytical tooling by applying feedback quickly and adopting standard ways of working that reinforce consistent, decision-ready outputs. Contribute to AI-enabled team productivity by sharing reusable prompts, templates, checklists, and lightweight automation that augments team judgment, not replaces it, reducing rework and improving turnaround time. Support colleagues proactively with strong attention to detail, and contribute creative, resourceful ideas in collaborative team discussions. Champion continuous improvement by questioning existing processes, exploring new tools, and applying fresh perspectives to data and problem-solving. Core Analytical & Delivery Partner with analysts and managers to deliver reliable execution, including clear status updates, early escalation of risks, and consistent follow-through to protect quality and trust. Build and maintain high-quality research and data packs using standard templates, applying automation where appropriate to improve consistency while retaining human review of key outputs. Use approved large language model tools as an enabler to accelerate research, summarization, and initial drafting - followed by human validation, correction, and explicit evidence capture. Collect, clean, reconcile, and validate data; proactively identify inconsistencies, assess assumptions, and flag risks early. Support financial model maintenance and contribute to recurring analyst monitoring workflows and process improvement initiatives. Stakeholder & Market Engagement Monitor issuer, sector, and market developments and produce concise, clearly sourced summaries that help analysts move faster and inform decision-making. Translate data, analysis, and research into clear, actionable narratives for client and market engagement. Develop a client-oriented, solutions-focused mindset by observing and learning from service excellence in practice. Risk Management and Operating Apply confidentiality, documentation, and governance requirements consistently across all analytical and operational activities. Support supervised piloting and testing of new tools within defined guidelines. Compensation/Benefits Information: ( This section is only applicable to US candidates:) S&P Global states that the anticipated base salary range for this position is $75,000 USD to $90,000 USD. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. For more information on the benefits we provide to our employees, please click here. What We're Looking For: Education Current undergraduate or postgraduate student in the penultimate year of study only. We welcome candidates from traditional finance disciplines e.g. Accounting, Business Administration, Engineering, Economics, Finance, Math, Public Policy, Quantitative Analysis, Data and Statistics. This is as well as diverse academic backgrounds that support innovative and critical thinking and storytelling e.g. Engineering and Sciences, Philosophy, Politics, Classics, Theology, English Language, English Literature and Languages. Team Contribution & Capability Building Collaborative and dependable working style, with the ability to manage priorities, communicate clearly, and deliver consistently in a team-oriented environment. A learning mindset, comfortable adopting new tools to enhance quality, with a genuine interest in automation and efficiency improvements that maintain clear controls and measurable outcomes. Core Analytical & Delivery Demonstrated ability or clear willingness to develop strength in research and data analysis, synthesizing information into clear, concise, decision-ready outputs. Strong spreadsheet skills with a willingness to develop proficiency in data and automation tools to improve reliability and consistency. Practical fluency with generative AI and large language model tools - or a strong willingness to develop this - paired with sound validation discipline and judgment on when AI should not be used to protect accuracy and confidentiality. Stakeholder & Market Engagement Effective written and verbal communication skills, with the ability to present research and analysis in a clear, structured format that supports informed decision-making. A solutions-oriented mindset focused on delivering excellent service to internal and external stakeholders. Risk Management and Operating High standards for accuracy, traceability, and quality, with a commitment to responsible technology use - including protecting confidential information and ensuring AI-generated outputs are verified and appropriately attributed. English: Required - Fluent (able to conduct meetings, collaborate effectively, and communicate clearly in writing and verbally). Additional Information English: Required - Fluent (able to conduct meetings, collaborate effectively, and communicate clearly in writing and verbally). Employees are required to work from the office a minimum of two days per week. Candidates who reach the final stage of the interview process will be asked to attend at least one in-person interview at their nearest S&P Global Ratings office before an offer can be extended. Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history . click apply for full job details
This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains. Responsibilities: Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues Own the maintenance, configuration, availability, and business continuity of core IT services Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business Identify recurring issues, define corrective actions, and implement long-term solutions Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru Serve as Tier 3 support for macOS, hardware, and network-related issues Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort Create and maintain IT documentation and contribute to the Knowledge Base Manage vendor relationships for IT services and tools Investigate and remediate security-related issues across Gmail, Slack, and Okta Mentor team members and promote IT best practices across the organization WHO YOU ARE A hands-on problem solver who takes ownership and strives for operational excellence Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent) Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby Comfortable using tools such as Jira, Git, and GAM Demonstrated experience designing, implementing, and improving IT services Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency Excellent written and verbal communication skills Strong networking fundamentals, including familiarity with the OSI model Familiar with software development lifecycle principles Bonus Qualifications: ITIL Foundation (or higher) certification Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $111,000 and $174,000/year with an expected On Target Earnings (OTE) between $123,000 and $193,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI: To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights . click apply for full job details
11/13/2026
Full time
This job is with Braze, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains. Responsibilities: Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues Own the maintenance, configuration, availability, and business continuity of core IT services Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business Identify recurring issues, define corrective actions, and implement long-term solutions Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru Serve as Tier 3 support for macOS, hardware, and network-related issues Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort Create and maintain IT documentation and contribute to the Knowledge Base Manage vendor relationships for IT services and tools Investigate and remediate security-related issues across Gmail, Slack, and Okta Mentor team members and promote IT best practices across the organization WHO YOU ARE A hands-on problem solver who takes ownership and strives for operational excellence Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent) Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby Comfortable using tools such as Jira, Git, and GAM Demonstrated experience designing, implementing, and improving IT services Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency Excellent written and verbal communication skills Strong networking fundamentals, including familiarity with the OSI model Familiar with software development lifecycle principles Bonus Qualifications: ITIL Foundation (or higher) certification Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $111,000 and $174,000/year with an expected On Target Earnings (OTE) between $123,000 and $193,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you OUR AI-POWERED BRAZE RECRUITMENT PROCESS At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process. Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI: To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. To exercise other types of rights . click apply for full job details
This job is with eBay, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. The Role People are at the center of everything we do. The People Technology Solutions team provides the enabling technology foundation for candidate and employee experience at eBay. Our ecosystem is anchored in Workday HCM and extended through outstanding SaaS platforms, custom applications, analytics, and emerging technology solutions. We are looking for a product-minded Sr. People Technology Analyst to help develop and expand eBay's digital learning technology experience. This role will work closely with Talent Development, Talent Operations, IT, and other collaborators to understand business needs. You will define product priorities and deliver solutions that help employees and leaders find, access, and engage with learning and development opportunities. Workday Learning serves as a core platform for this role, though the scope goes beyond Workday configuration. The successful candidate will approach the learning ecosystem end-to-end, covering coordinated learning tools, content platforms, skills data, reporting, user experience, automation, and AI-enabled capabilities. This person will assist in translating learning strategy into scalable technology solutions, boost the employee and manager experience, and consistently refine how learning is delivered and assessed at eBay. This individual contributor position is a hybrid role located near our Salt Lake City office. The working schedule includes Hybrid arrangements (3 days onsite/week) at the Salt Lake City location. Additionally, the role requires flexibility in hours to support global collaboration when necessary. What You'll Accomplish: Act as a product-focused technology collaborator for eBay's learning and development ecosystem, with Workday Learning as the central platform. Contribute to roadmap development for learning technology improvements, balancing business priorities, user needs, operational requirements, and technical feasibility. Partner with Talent Success and the federated Learning teams within other organizations, Talent Operations, IT, and other collaborators to understand needs, define requirements, and prioritize solutions. Convert business needs into clear product requirements, user stories, process flows, business rules, solution concepts, and success measures. Direct configuration, testing, deployment, and sustained refinement of Workday Learning tools, such as campaigns, audiences, courses, programs, instructor-led training, remote learning, and messaging. Evaluate when to configure Workday, integrate with external learning tools, leverage AI-enabled capabilities, or simplify existing processes to improve the learning experience. Find opportunities to use AI and automation to personalize learning, improve content discoverability, reduce administrative effort, and support skills-based development. Use data, user feedback, and operational metrics to identify friction points, measure adoption, and recommend continuous improvements. Develop and maintain reports, dashboards, and insights to support learning operations, compliance, adoption, and business decision-making. Provide production support and issue resolution while identifying root causes and scalable improvements. Support change management, communications, training, and adoption for new learning technology capabilities. Partner with IT and vendors to support integrations, data flows, technical dependencies, and platform governance. Maintain documentation, including product requirements, process maps, test scripts, release notes, project plans, and support materials. Participate in internal audits, SOX cycles, data privacy reviews, and compliance-related documentation as needed. Keep up to date on Workday, learning technology, skills, AI, and HR technology trends, and evaluate their relevance to eBay's People technology ecosystem. What You'll Bring Bachelor's degree in Human Resources, Information Systems, Business, or related field, or equivalent work experience. 3-5 years of hands-on HR technology, learning technology, HRIS, product operations, or related experience. 3 years of solid background in Workday configuration, including a minimum of 2 years dedicated to Workday Learning configuration involving Campaigns, Audience Builder, Message Builder, Courses, Programs, ILT, and Remote Learning. Up to date on emerging AI trends in HR technology and evaluate their relevance to eBay's people technology ecosystem. Strong ability to convert business needs into requirements, user stories, process flows, and scalable technology solutions. Experience partnering with cross-functional collaborators across People, IT, business teams, vendors, and end users. Strong analytical and problem-solving abilities, capable of dissecting complex problems, identifying fundamental causes, and suggesting scalable solutions. Experience using data, reporting, and user feedback to prioritize improvements and measure impact. Strong verbal and written communication abilities, including the capability to clarify technical concepts for non-technical audiences. Ability to work independently, prioritize various tasks, and advance work in a fast-paced environment. Working knowledge of data privacy, security, and compliance considerations related to employee data. Preferred Qualifications Experience with Workday Talent, Performance, Skills Cloud, Talent Marketplace, Talent Optimization, or similar talent functionalities. Experience with learning management systems and content platforms such as LinkedIn Learning, Udemy, Cornerstone, Degreed, or similar tools. 1 or more years experience using generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude Code) to draft functional specifications, business requirements, test scripts, and training documentation. Accelerate report writing and calculated field logic development (strongly preferred). Experience developing Workday reports, dashboards, calculated fields, composite reports, matrix reports, or BIRT reports. Experience evaluating or implementing AI-enabled capabilities related to learning recommendations, skills inference, career pathing, content curation, or employee self-service. Experience working with generative AI tools to develop requirements, test scripts, training documentation, release notes, or support content. Experience with Workday Extend, custom applications, integrations, or broader HR technology ecosystem development. Previous experience working in a service delivery model that includes shared services or global support. Previous consulting experience at a consulting or software firm or prior experience with a medium-to-large multinational corporation. Basic knowledge of eLearning Authoring tools (e.g. Articulate Storyline) and SCORM/AICC communication protocols. Workday Pro certifications in Learning, Talent, Performance, HCM, Reporting is a plus. Product management, agile, project management, or build thinking experience or certification. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time . click apply for full job details
11/13/2026
Full time
This job is with eBay, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. The Role People are at the center of everything we do. The People Technology Solutions team provides the enabling technology foundation for candidate and employee experience at eBay. Our ecosystem is anchored in Workday HCM and extended through outstanding SaaS platforms, custom applications, analytics, and emerging technology solutions. We are looking for a product-minded Sr. People Technology Analyst to help develop and expand eBay's digital learning technology experience. This role will work closely with Talent Development, Talent Operations, IT, and other collaborators to understand business needs. You will define product priorities and deliver solutions that help employees and leaders find, access, and engage with learning and development opportunities. Workday Learning serves as a core platform for this role, though the scope goes beyond Workday configuration. The successful candidate will approach the learning ecosystem end-to-end, covering coordinated learning tools, content platforms, skills data, reporting, user experience, automation, and AI-enabled capabilities. This person will assist in translating learning strategy into scalable technology solutions, boost the employee and manager experience, and consistently refine how learning is delivered and assessed at eBay. This individual contributor position is a hybrid role located near our Salt Lake City office. The working schedule includes Hybrid arrangements (3 days onsite/week) at the Salt Lake City location. Additionally, the role requires flexibility in hours to support global collaboration when necessary. What You'll Accomplish: Act as a product-focused technology collaborator for eBay's learning and development ecosystem, with Workday Learning as the central platform. Contribute to roadmap development for learning technology improvements, balancing business priorities, user needs, operational requirements, and technical feasibility. Partner with Talent Success and the federated Learning teams within other organizations, Talent Operations, IT, and other collaborators to understand needs, define requirements, and prioritize solutions. Convert business needs into clear product requirements, user stories, process flows, business rules, solution concepts, and success measures. Direct configuration, testing, deployment, and sustained refinement of Workday Learning tools, such as campaigns, audiences, courses, programs, instructor-led training, remote learning, and messaging. Evaluate when to configure Workday, integrate with external learning tools, leverage AI-enabled capabilities, or simplify existing processes to improve the learning experience. Find opportunities to use AI and automation to personalize learning, improve content discoverability, reduce administrative effort, and support skills-based development. Use data, user feedback, and operational metrics to identify friction points, measure adoption, and recommend continuous improvements. Develop and maintain reports, dashboards, and insights to support learning operations, compliance, adoption, and business decision-making. Provide production support and issue resolution while identifying root causes and scalable improvements. Support change management, communications, training, and adoption for new learning technology capabilities. Partner with IT and vendors to support integrations, data flows, technical dependencies, and platform governance. Maintain documentation, including product requirements, process maps, test scripts, release notes, project plans, and support materials. Participate in internal audits, SOX cycles, data privacy reviews, and compliance-related documentation as needed. Keep up to date on Workday, learning technology, skills, AI, and HR technology trends, and evaluate their relevance to eBay's People technology ecosystem. What You'll Bring Bachelor's degree in Human Resources, Information Systems, Business, or related field, or equivalent work experience. 3-5 years of hands-on HR technology, learning technology, HRIS, product operations, or related experience. 3 years of solid background in Workday configuration, including a minimum of 2 years dedicated to Workday Learning configuration involving Campaigns, Audience Builder, Message Builder, Courses, Programs, ILT, and Remote Learning. Up to date on emerging AI trends in HR technology and evaluate their relevance to eBay's people technology ecosystem. Strong ability to convert business needs into requirements, user stories, process flows, and scalable technology solutions. Experience partnering with cross-functional collaborators across People, IT, business teams, vendors, and end users. Strong analytical and problem-solving abilities, capable of dissecting complex problems, identifying fundamental causes, and suggesting scalable solutions. Experience using data, reporting, and user feedback to prioritize improvements and measure impact. Strong verbal and written communication abilities, including the capability to clarify technical concepts for non-technical audiences. Ability to work independently, prioritize various tasks, and advance work in a fast-paced environment. Working knowledge of data privacy, security, and compliance considerations related to employee data. Preferred Qualifications Experience with Workday Talent, Performance, Skills Cloud, Talent Marketplace, Talent Optimization, or similar talent functionalities. Experience with learning management systems and content platforms such as LinkedIn Learning, Udemy, Cornerstone, Degreed, or similar tools. 1 or more years experience using generative AI tools (e.g., ChatGPT Enterprise, Microsoft Copilot, Gemini, Claude Code) to draft functional specifications, business requirements, test scripts, and training documentation. Accelerate report writing and calculated field logic development (strongly preferred). Experience developing Workday reports, dashboards, calculated fields, composite reports, matrix reports, or BIRT reports. Experience evaluating or implementing AI-enabled capabilities related to learning recommendations, skills inference, career pathing, content curation, or employee self-service. Experience working with generative AI tools to develop requirements, test scripts, training documentation, release notes, or support content. Experience with Workday Extend, custom applications, integrations, or broader HR technology ecosystem development. Previous experience working in a service delivery model that includes shared services or global support. Previous consulting experience at a consulting or software firm or prior experience with a medium-to-large multinational corporation. Basic knowledge of eLearning Authoring tools (e.g. Articulate Storyline) and SCORM/AICC communication protocols. Workday Pro certifications in Learning, Talent, Performance, HCM, Reporting is a plus. Product management, agile, project management, or build thinking experience or certification. Additional Details The base pay range for this position is expected in the range below: $86,800 - $150,100 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time . click apply for full job details
WEIDENHAMMER SYSTEMS CORPORATION
Wyomissing, Pennsylvania
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
11/13/2026
Full time
Description: You're already the person your team turns to when the toughest issues land. Now it's time to lead the desk, develop the team, and help fix what keeps breaking. Weidenhammer is looking for an IT Operations Technical Lead to lead our Cloud & Infrastructure Service Desk while staying hands-on as the senior escalation point across Microsoft 365, Azure, Entra ID, Windows Server, virtualization, networking, backup and disaster recovery, and security. You'll coach and develop service desk analysts and engineers, lead the response when major incidents occur, and drive problem management to eliminate recurring issues at the root. Just as importantly, you'll help shape how we use smarter monitoring, automation, and AI-assisted tools to continually improve the way we deliver managed services to our clients. Have ideas for making operations better? Good. We want them. This is an opportunity to do more than resolve the next ticket. You'll have the ability to improve processes, strengthen the team, and help build a more proactive and efficient service environment. Why Weidenhammer? For nearly 50 years, Weidenhammer has helped middle-market organizations modernize technology, strengthen cybersecurity, and put data and AI to work. We're a senior-led, outcome-driven Microsoft partner with 100+ professionals delivering managed services, cloud, and hosting solutions from our data center footprint in Collegeville, PA, backed by a disaster recovery site in Chandler, AZ. Our technical leads get real responsibility, broad technology exposure, and the opportunity to make an impact. We believe in solving problems the right way, investing in better tools and automation, and creating an environment where people learn from one another and grow. Some of our best professionals started on the service desk and continued building their careers from there. We also offer a competitive benefits package that includes medical, dental, and vision insurance, a 401(k), paid time off, paid parental leave, training and development opportunities, paid volunteer time, wellness programs, and hybrid flexibility. Ready to stop just solving the toughest problems and start leading the way forward? Requirements: The IT Operations Technical Manager leads the Cloud and Infrastructure Service Desk and serves as the senior hands-on technical escalation point for the operations team supporting Weidenhammer clients. The role combines advanced troubleshooting, technical mentoring, platform administration, documentation, and service improvement across client infrastructure, cloud, identity, endpoint, network, backup, monitoring, and security technologies. Working closely with the Cloud and Infrastructure team, the Manager may be assigned to do complete any of the following: support, mentor, and manage service desk team members, diagnose complex problems, coordinate technical responses during high-impact incidents, validate changes, strengthen monitoring and automation, and ensure new solutions are secure, supportable, and well documented before they enter ongoing support. Essential Functions Manage the Cloud and Infrastructure Service Desk and serve as the senior technical escalation resource for complex incidents and service requests across Microsoft 365, Azure, Windows Server, virtualization, networking, identity, endpoint management, backup, recovery, monitoring, and security operations. Lead structured troubleshooting and root-cause analysis, using logs, telemetry, configuration data, monitoring platforms, and vendor resources to isolate issues and restore service. Provide hands-on technical guidance and coaching to Service Desk Analysts, System Administrators, and Engineers; review troubleshooting approaches, recommend next steps, and strengthen team capability. Coordinate the technical response during major incidents, including triage, workstream assignment, vendor escalation, recovery validation, technical updates, and post-incident corrective actions. Administer, configure, and improve the platforms used to monitor, manage, secure, document, and support client environments within approved access and change-control practices. Develop and maintain technical standards, configuration baselines, build documentation, runbooks, knowledge articles, diagrams, and escalation procedures, along with accurate configuration, asset, licensing, and subscription records in approved service-management and documentation platforms. Review monitoring coverage, alert quality, thresholds, and response procedures to reduce noise and improve early detection of client-impacting conditions. Lead problem management for recurring or high-impact issues, analyzing incident trends, alert patterns, capacity concerns, and platform health data, and implement durable corrective actions (standardized configurations, automation, tool consolidation, documentation, or architectural recommendations) prioritized by risk and client impact. Perform and validate complex changes, maintenance activities, upgrades, migrations, and remediation work, including risk assessment, testing, communication, and rollback planning. Partner with security teams to operationalize identity protection, endpoint security, patching, vulnerability remediation, privileged-access controls, backup and recovery, certificate and lifecycle management, logging, incident response, and evidence requirements across managed environments. Use scripting, workflow automation, APIs, and AI-assisted tools to improve troubleshooting, reporting, configuration consistency, documentation, and repetitive operational work, with appropriate review and governance. Participate in solution reviews and project handoffs and provide technical oversight for transitioning new and changed services into support, identifying supportability concerns, technical debt, and security risks, and validating documentation, monitoring, access, security controls, backup, support ownership, and operational readiness before acceptance. Explain technical conditions, business impact, risks, and recommend next steps in clear language to clients and internal stakeholders, and coordinate with technology vendors and partners, carriers, and third-party support organizations to resolve product defects, service issues, licensing concerns, and complex escalations. Maintain deep working knowledge of the managed-services technology portfolio and pursue role-aligned learning and certifications that support client and service needs. Contribute technical input to client onboarding, assessments, service reviews, proposals, and scope validation when operational expertise is required. Assist with after-hours maintenance and participate in the technical escalation rotation for critical client issues as required. Promote disciplined use of incident, request, problem, change, configuration, knowledge, and continual-improvement practices across the team. Competencies Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, knowledge, and continual-improvement practices and the technical evidence required to support them. Advanced hands-on troubleshooting experience across Microsoft 365, Azure, Windows Server, Active Directory and Entra ID, virtualization, networking, endpoint management, backup and recovery, monitoring, and security technologies, including diagnosing complex, multi-layer issues using logs, packet and performance data, telemetry, and configuration analysis. Experience administering remote monitoring and management, IT service-management, documentation, endpoint, identity, backup, security, and observability platforms in an MSP or multi-client environment. Working knowledge of PowerShell or comparable scripting, workflow automation, APIs, and AI-assisted technical tools, with appropriate testing, security, and human review. Strong understanding of identity, least privilege, endpoint protection, vulnerability remediation, logging, backup, recovery, network security, and secure configuration principles. Ability to translate technical findings into clear business impact, risk, recovery options, and recommendations for clients and leadership. Demonstrated judgment during major incidents, production changes, competing priorities, and high-pressure client escalations. Strong technical writing skills, including runbooks, diagrams, build standards, knowledge articles, and post-incident documentation. Ability to lead, mentor, and develop technical professionals, coordinate work across teams, and raise technical quality. Highly organized, self-directed, and accountable, with disciplined change control, validation, and follow-through. Project awareness sufficient to manage technical dependencies, risks, testing, cutover activities, operational acceptance, and stakeholder communication. What Success Looks Like Team members have clear expectations, regular coaching, development plans, and appropriate coverage, and receive practical technical guidance that improves first-contact resolution, escalation quality, and confidence handling increasingly complex work. Recurring issues, manual effort, and avoidable client disruption are measurably reduced through problem management, root-cause analysis, permanent corrective actions, technical standards, automation, and knowledge reuse. Client environments have current monitoring, meaningful alerts, accurate documentation and runbooks, supportable configurations . click apply for full job details
Job Description Job Description Strength in Trust OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down-it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI Ready Governance Platform , unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Strength in Trust Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, ethics, ESG, and third-party risk, we've created a no-nonsense platform to help supercharge the global push for trust. The Challenge We're looking for a Support Analyst to join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and propose pragmatic solutions for OneTrust customers. This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshooting skills and an ability to operate in escalated and high-pressure situations. You will be required to develop deep understanding of the OneTrust platform and Collaborate across OneTrust teams, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions. Your Mission Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue. Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress. Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions. Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications. Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements. Work independently to manage your time and commitments while meeting agreed performance. You Are Excellent with your oral and written communication skills. Eager to learn and quick to pick up new skills. Able to work independently while still contributing to a team. You are a hardworking and determined individual focused on providing a great customer experience while building rapport. You're an independent worker who can solve complex customer problems in a creative manner. Excited to find creative solutions to complex customer problems. Able to manage and prioritize a varied workload while meeting SLAs and deadlines. Focused on quality and attention to detail. Dedicated to providing a great experience and able to build a rapport with customers. Your Experience Includes Degree, higher education qualification or 3-5 years' work experience in a similar role Either demonstrated experience working with the OneTrust Privacy platform, or relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations Ability to learn rapidly, and master the OneTrust Privacy platform Complex analytical problem-solving skills Continuous improvement mindset and ability to contribute to process improvement. Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video and e-mail Ability to work with and troubleshoot complex, web-based software suites Working knowledge of development processes, different operating systems, browsers, and programming languages. Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases Extra Awesome Privacy industry experience, or CIPP/E / CIPM certified Language skills (French, German, Spanish, Portuguese) Familiarity with IAB TCF 2.0 framework Familiarity of privacy, ethics, security, compliance, or sustainability concepts or industry trends Working knowledge of containerization, orchestration, and related infrastructures such as Docker, Kubernetes, OpenShift. Basic Knowledge of relational databases such as MySQL Knowledge of public cloud infrastructure such as AWS, Azure and Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN, Subnets). Linux and Windows Administration skills Experience with HTML, CSS, Javascript For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range $28.13-$37.50 USD Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit Resources Check out the following to learn more about OneTrust and its people: OneTrust Careers on YouTube on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an email address. You may also receive legitimate emails from . Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
11/13/2026
Full time
Job Description Job Description Strength in Trust OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down-it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI Ready Governance Platform , unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Strength in Trust Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, ethics, ESG, and third-party risk, we've created a no-nonsense platform to help supercharge the global push for trust. The Challenge We're looking for a Support Analyst to join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and propose pragmatic solutions for OneTrust customers. This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshooting skills and an ability to operate in escalated and high-pressure situations. You will be required to develop deep understanding of the OneTrust platform and Collaborate across OneTrust teams, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions. Your Mission Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue. Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress. Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions. Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications. Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements. Work independently to manage your time and commitments while meeting agreed performance. You Are Excellent with your oral and written communication skills. Eager to learn and quick to pick up new skills. Able to work independently while still contributing to a team. You are a hardworking and determined individual focused on providing a great customer experience while building rapport. You're an independent worker who can solve complex customer problems in a creative manner. Excited to find creative solutions to complex customer problems. Able to manage and prioritize a varied workload while meeting SLAs and deadlines. Focused on quality and attention to detail. Dedicated to providing a great experience and able to build a rapport with customers. Your Experience Includes Degree, higher education qualification or 3-5 years' work experience in a similar role Either demonstrated experience working with the OneTrust Privacy platform, or relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations Ability to learn rapidly, and master the OneTrust Privacy platform Complex analytical problem-solving skills Continuous improvement mindset and ability to contribute to process improvement. Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video and e-mail Ability to work with and troubleshoot complex, web-based software suites Working knowledge of development processes, different operating systems, browsers, and programming languages. Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases Extra Awesome Privacy industry experience, or CIPP/E / CIPM certified Language skills (French, German, Spanish, Portuguese) Familiarity with IAB TCF 2.0 framework Familiarity of privacy, ethics, security, compliance, or sustainability concepts or industry trends Working knowledge of containerization, orchestration, and related infrastructures such as Docker, Kubernetes, OpenShift. Basic Knowledge of relational databases such as MySQL Knowledge of public cloud infrastructure such as AWS, Azure and Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN, Subnets). Linux and Windows Administration skills Experience with HTML, CSS, Javascript For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range $28.13-$37.50 USD Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit Resources Check out the following to learn more about OneTrust and its people: OneTrust Careers on YouTube on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an email address. You may also receive legitimate emails from . Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Job Description Job Description What are the top 3 skills required for this role? 1. Power BI Development & Data Modeling 2. Tableau Dashboard Development 3. Report Automation & Analytics 4. ITIL / ITSM Expertise 5. ServiceNow Reporting & KPI Management Certifications Required • ITIL v4 Foundation Certification (mandatory/preferred). • Microsoft PL-300 (Power BI Data Analyst Associate). • Tableau Certification. We are seeking a highly experienced Reporting & Automation Analyst/Lead with 7 years of experience in Business Intelligence, Reporting, Analytics, and IT Service Management. The ideal candidate will possess strong expertise in Power BI, Tableau, report automation, dashboard development, and ITIL-based service management processes. The candidate will be responsible for delivering enterprise reporting solutions, automating data and reporting workflows, developing executive dashboards, and providing actionable insights to leadership teams. Experience in IT Operations, ServiceNow reporting, and KPI management is highly desirable. Key Responsibilities Reporting & Analytics • Design, develop, and maintain enterprise dashboards using Power BI and Tableau. • Create executive-level reports, scorecards, and KPI dashboards. • Perform trend analysis and deliver actionable business insights. • Develop operational reporting for Incident, Problem, Change, and Service Management functions. • Present findings and recommendations to senior leadership. Automation & Process Improvement • Automate report generation and distribution processes. • Leverage Power Automate, SQL and scripting tools to eliminate manual efforts. • Identify opportunities to improve operational efficiency through automation . ITIL & ITSM Reporting • Support and enhance reporting for: o Incident Management o Problem Management o Change Management o Availability Management o SLA Management • Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics. • Work closely with IT Operations and Service Delivery teams to drive continual service improvement. Stakeholder Management • Gather reporting requirements from business and technical stakeholders. • Translate complex datasets into meaningful visualizations and business narratives. • Support monthly, quarterly, and executive governance reviews. • Partner with cross-functional teams to drive data-driven decision-making. Required Qualifications Experience • 7 years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting. • Minimum 5 years of hands-on Power BI experience. • Minimum 3 years of Tableau development experience. • Experience supporting enterprise-scale reporting environments. • Experience working in ITSM or IT Operations environments. Technical Skills • Power BI (DAX, Power Query, Data Modeling) • Tableau Dashboard Development • SQL & Data Analysis • Power Automate • Excel Advanced Reporting • ServiceNow Reporting & Analytics • KPI, SLA & Operational Metrics Reporting • Data Visualization & Storytelling ITIL / ITSM Expertise • Strong understanding of: o Incident Management o Problem Management o Change Management o Service Request Management o Service Level Management o Continual Service Improvement (CSI) • Experience working within ITIL-driven organizations. Preferred Qualifications • ITIL v4 Foundation Certification (mandatory/preferred). • Microsoft PL-300 (Power BI Data Analyst Associate). • Tableau Certification. • ServiceNow Reporting / Performance Analytics experience. • Exposure to Dynatrace, Splunk, Grafana, or other observability platforms. Key Deliverables • Executive Dashboards & KPI Scorecards • Automated Reporting Solutions • SLA & Service Performance Reports • Incident & Problem Trend Analysis • Capacity & Availability Dashboards • Leadership Presentations & Insights • Continual Service Improvement Metrics
11/13/2026
Full time
Job Description Job Description What are the top 3 skills required for this role? 1. Power BI Development & Data Modeling 2. Tableau Dashboard Development 3. Report Automation & Analytics 4. ITIL / ITSM Expertise 5. ServiceNow Reporting & KPI Management Certifications Required • ITIL v4 Foundation Certification (mandatory/preferred). • Microsoft PL-300 (Power BI Data Analyst Associate). • Tableau Certification. We are seeking a highly experienced Reporting & Automation Analyst/Lead with 7 years of experience in Business Intelligence, Reporting, Analytics, and IT Service Management. The ideal candidate will possess strong expertise in Power BI, Tableau, report automation, dashboard development, and ITIL-based service management processes. The candidate will be responsible for delivering enterprise reporting solutions, automating data and reporting workflows, developing executive dashboards, and providing actionable insights to leadership teams. Experience in IT Operations, ServiceNow reporting, and KPI management is highly desirable. Key Responsibilities Reporting & Analytics • Design, develop, and maintain enterprise dashboards using Power BI and Tableau. • Create executive-level reports, scorecards, and KPI dashboards. • Perform trend analysis and deliver actionable business insights. • Develop operational reporting for Incident, Problem, Change, and Service Management functions. • Present findings and recommendations to senior leadership. Automation & Process Improvement • Automate report generation and distribution processes. • Leverage Power Automate, SQL and scripting tools to eliminate manual efforts. • Identify opportunities to improve operational efficiency through automation . ITIL & ITSM Reporting • Support and enhance reporting for: o Incident Management o Problem Management o Change Management o Availability Management o SLA Management • Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics. • Work closely with IT Operations and Service Delivery teams to drive continual service improvement. Stakeholder Management • Gather reporting requirements from business and technical stakeholders. • Translate complex datasets into meaningful visualizations and business narratives. • Support monthly, quarterly, and executive governance reviews. • Partner with cross-functional teams to drive data-driven decision-making. Required Qualifications Experience • 7 years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting. • Minimum 5 years of hands-on Power BI experience. • Minimum 3 years of Tableau development experience. • Experience supporting enterprise-scale reporting environments. • Experience working in ITSM or IT Operations environments. Technical Skills • Power BI (DAX, Power Query, Data Modeling) • Tableau Dashboard Development • SQL & Data Analysis • Power Automate • Excel Advanced Reporting • ServiceNow Reporting & Analytics • KPI, SLA & Operational Metrics Reporting • Data Visualization & Storytelling ITIL / ITSM Expertise • Strong understanding of: o Incident Management o Problem Management o Change Management o Service Request Management o Service Level Management o Continual Service Improvement (CSI) • Experience working within ITIL-driven organizations. Preferred Qualifications • ITIL v4 Foundation Certification (mandatory/preferred). • Microsoft PL-300 (Power BI Data Analyst Associate). • Tableau Certification. • ServiceNow Reporting / Performance Analytics experience. • Exposure to Dynatrace, Splunk, Grafana, or other observability platforms. Key Deliverables • Executive Dashboards & KPI Scorecards • Automated Reporting Solutions • SLA & Service Performance Reports • Incident & Problem Trend Analysis • Capacity & Availability Dashboards • Leadership Presentations & Insights • Continual Service Improvement Metrics
Job Description Job Description Genesis10 is currently seeking a Mainframe Network Engineer - Hybrid position with a Global Financial Institution located in Plano, TX, Charlotte, NC or Jersey City, NJ. This is a 12+ month contract opportunity. This role involves engineering and operating network solutions that support mainframe TCP/IP and SNA/APPN-based system integrations. The ideal candidate will optimize high-availability connectivity for business-critical systems, lead the modernization of mainframe network architectures, and advance automation to enhance network reliability. This position requires a minimum of 3 days per week onsite. Responsibilities: Engineer and operate network solutions supporting mainframe TCP/IP and SNA/APPN-based system integrations Optimize high-availability connectivity for business-critical, high-velocity transactions and batch-processing systems Lead modernization of mainframe network architectures, including improvements in observability and telemetry Advance automation and AI-assisted operations to reduce manual effort, improve consistency, and enhance network reliability Diagnose and resolve complex issues across routing, switching, firewalls, load balancers, and mainframe network stacks Continuously improve network solutions to meet performance, capacity, resiliency, and cybersecurity compliance standards Requirements: Experience supporting enterprise-scale networks with high availability and reliability requirements Strong foundational expertise in TCP/IP networking, including OSPF, EIGRP, and Layer 2 technologies such as VLANs and EtherChannel/Portchannel Strong understanding of packet trace analysis and multi-layer troubleshooting techniques Experience supporting SNA/APPN networking Working knowledge of switches, firewalls, load balancers, VPNs, certificates, TLS/SSL, and REST APIs Experience using IBM Netview and IBM Omegamon automation and performance tools Assembler and REXX programming skills Experience with Mainframe environments (z/OS, TSO) Pay range: $63.68 - $71.68 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
11/13/2026
Full time
Job Description Job Description Genesis10 is currently seeking a Mainframe Network Engineer - Hybrid position with a Global Financial Institution located in Plano, TX, Charlotte, NC or Jersey City, NJ. This is a 12+ month contract opportunity. This role involves engineering and operating network solutions that support mainframe TCP/IP and SNA/APPN-based system integrations. The ideal candidate will optimize high-availability connectivity for business-critical systems, lead the modernization of mainframe network architectures, and advance automation to enhance network reliability. This position requires a minimum of 3 days per week onsite. Responsibilities: Engineer and operate network solutions supporting mainframe TCP/IP and SNA/APPN-based system integrations Optimize high-availability connectivity for business-critical, high-velocity transactions and batch-processing systems Lead modernization of mainframe network architectures, including improvements in observability and telemetry Advance automation and AI-assisted operations to reduce manual effort, improve consistency, and enhance network reliability Diagnose and resolve complex issues across routing, switching, firewalls, load balancers, and mainframe network stacks Continuously improve network solutions to meet performance, capacity, resiliency, and cybersecurity compliance standards Requirements: Experience supporting enterprise-scale networks with high availability and reliability requirements Strong foundational expertise in TCP/IP networking, including OSPF, EIGRP, and Layer 2 technologies such as VLANs and EtherChannel/Portchannel Strong understanding of packet trace analysis and multi-layer troubleshooting techniques Experience supporting SNA/APPN networking Working knowledge of switches, firewalls, load balancers, VPNs, certificates, TLS/SSL, and REST APIs Experience using IBM Netview and IBM Omegamon automation and performance tools Assembler and REXX programming skills Experience with Mainframe environments (z/OS, TSO) Pay range: $63.68 - $71.68 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Management organization is seeking an Analyst to support and evolve the Demand Management function within our Third-Party Technology Management practice. This role combines business analysis, data analytics, and process automation to improve how technology demand is planned, forecasted, tracked, and fulfilled across hardware, software, and services. The ideal candidate brings a blend of analytical thinking, process improvement expertise, and technical aptitude. They are comfortable evaluating existing workflows, identifying inefficiencies, and implementing automation solutions using data analytics, AI-powered tools, and low-code technologies. This role will partner closely with technology, finance, procurement, and vendor management teams to transform demand management processes into scalable, data-driven capabilities. The Work You'll Do: Support the development and execution of Visa's multi-year technology demand planning process across hardware, software, cloud services, and vendor-based technology solutions. Analyze demand data, consumption trends, asset utilization, and budget forecasts to identify optimization opportunities and improve planning accuracy. Partner with stakeholders to gather business requirements, document current-state processes, and design future-state solutions that improve efficiency and decision-making. Develop and maintain dashboards, reports, and analytical models that provide visibility into demand forecasts, budget utilization, portfolio health, and operational performance. Evaluate existing demand management workflows and identify opportunities to automate manual processes using AI, low-code platforms, scripting, workflow automation tools, and data-driven solutions. Design and implement process improvements leveraging technologies such as ServiceNow workflows, Power Platform, generative AI tools, and business intelligence platforms. Collaborate with technology, finance, procurement, and vendor management teams to align demand forecasts with strategic objectives, budgets, and supply planning. Support asset lifecycle planning, technology refresh initiatives, software renewals, and capacity planning activities. Create data quality controls, process documentation, and governance mechanisms to improve the accuracy and reliability of demand management data. Assist with purchase planning, vendor coordination, maintenance renewals, and demand intake processes while continuously seeking opportunities to improve the user experience and operational efficiency. Serve as a trusted partner to stakeholders by translating business challenges into actionable analytics, insights, and automation solutions. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor's degree, OR 3+ years of relevant work experience Experience working with large datasets to identify trends, develop forecasts, and support business decision-making. Working knowledge of SQL and data analysis techniques Strong Excel skills, including data modeling, forecasting, pivot tables, and advanced reporting techniques. Preferred Qualifications: Ideally, 1- 2 years of experience in Business Analysis, Data Analysis, Technology Operations, Demand Management, IT Asset Management, Technology Finance, or a related discipline. Demonstrated ability to analyze business processes and implement workflow improvements or automation solutions. Experience with business intelligence and reporting platforms such as Power BI, Tableau, or similar tools. Experience with ServiceNow, including ITAM, SAM, HAM, workflow automation, or platform reporting capabilities. Familiarity with Microsoft Power Platform (Power Automate, Power Apps) or similar low-code automation platforms. Exposure to AI and generative AI technologies, including practical application of AI tools to automate workflows, reporting, document processing, or data analysis. Understanding of technology budgeting, vendor management, procurement processes, and software/hardware lifecycle management. Experience gathering requirements, documenting business processes, and translating business needs into technical solutions. Information for US Applicants For roles located in the US, the estimated salary range for this position is $73,400.00 to $ 113,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
11/13/2026
Full time
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa's Technology Management organization is seeking an Analyst to support and evolve the Demand Management function within our Third-Party Technology Management practice. This role combines business analysis, data analytics, and process automation to improve how technology demand is planned, forecasted, tracked, and fulfilled across hardware, software, and services. The ideal candidate brings a blend of analytical thinking, process improvement expertise, and technical aptitude. They are comfortable evaluating existing workflows, identifying inefficiencies, and implementing automation solutions using data analytics, AI-powered tools, and low-code technologies. This role will partner closely with technology, finance, procurement, and vendor management teams to transform demand management processes into scalable, data-driven capabilities. The Work You'll Do: Support the development and execution of Visa's multi-year technology demand planning process across hardware, software, cloud services, and vendor-based technology solutions. Analyze demand data, consumption trends, asset utilization, and budget forecasts to identify optimization opportunities and improve planning accuracy. Partner with stakeholders to gather business requirements, document current-state processes, and design future-state solutions that improve efficiency and decision-making. Develop and maintain dashboards, reports, and analytical models that provide visibility into demand forecasts, budget utilization, portfolio health, and operational performance. Evaluate existing demand management workflows and identify opportunities to automate manual processes using AI, low-code platforms, scripting, workflow automation tools, and data-driven solutions. Design and implement process improvements leveraging technologies such as ServiceNow workflows, Power Platform, generative AI tools, and business intelligence platforms. Collaborate with technology, finance, procurement, and vendor management teams to align demand forecasts with strategic objectives, budgets, and supply planning. Support asset lifecycle planning, technology refresh initiatives, software renewals, and capacity planning activities. Create data quality controls, process documentation, and governance mechanisms to improve the accuracy and reliability of demand management data. Assist with purchase planning, vendor coordination, maintenance renewals, and demand intake processes while continuously seeking opportunities to improve the user experience and operational efficiency. Serve as a trusted partner to stakeholders by translating business challenges into actionable analytics, insights, and automation solutions. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: Bachelor's degree, OR 3+ years of relevant work experience Experience working with large datasets to identify trends, develop forecasts, and support business decision-making. Working knowledge of SQL and data analysis techniques Strong Excel skills, including data modeling, forecasting, pivot tables, and advanced reporting techniques. Preferred Qualifications: Ideally, 1- 2 years of experience in Business Analysis, Data Analysis, Technology Operations, Demand Management, IT Asset Management, Technology Finance, or a related discipline. Demonstrated ability to analyze business processes and implement workflow improvements or automation solutions. Experience with business intelligence and reporting platforms such as Power BI, Tableau, or similar tools. Experience with ServiceNow, including ITAM, SAM, HAM, workflow automation, or platform reporting capabilities. Familiarity with Microsoft Power Platform (Power Automate, Power Apps) or similar low-code automation platforms. Exposure to AI and generative AI technologies, including practical application of AI tools to automate workflows, reporting, document processing, or data analysis. Understanding of technology budgeting, vendor management, procurement processes, and software/hardware lifecycle management. Experience gathering requirements, documenting business processes, and translating business needs into technical solutions. Information for US Applicants For roles located in the US, the estimated salary range for this position is $73,400.00 to $ 113,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
DTS is looking for Business Analyst (Procurement / Vendor Management) for our client position based in Detroit, MI Description: Engagement Description - Support the Vendor Management (VM) team as Enterprise Procurement progresses from 2026 capability building into the 2027 Procurement Transformation roadmap. The contractor will help convert current-state VM processes, data, controls, reporting, automation, and AI-enabled use cases into documented requirements and implementation-ready artifacts for the future operating model. Act as a hands-on bridge across Vendor Management, Procurement business stakeholders, analytics, technology, and change activities. The resource should move between business analysis, process redesign, data/reporting, UAT, documentation, training, and practical AI/automation use cases rather than operate as a narrowly focused developer. Expected work includes current/future-state process mapping; requirements and user stories; gap/root-cause analysis; control and risk documentation; data/KPI analysis; Power BI/Excel reporting; system/workflow requirements; test scenarios/UAT coordination; SOPs/job aids; training/knowledge transfer; and evaluation of responsible AI or automation opportunities. Success is defined by high-quality, reusable artifacts that accelerate transformation while preserving controls, data quality, stakeholder alignment, and knowledge transfer to the internal VM team. Top 3 Required Skills/Experience - • 5+ years of business/systems analysis or process transformation experience, including requirements gathering, current/future-state process mapping, root-cause analysis, process redesign, technical documentation, UAT, and cross-functional implementation support for complex business processes. • 3+ years of procurement, vendor/supplier management, source-to-pay, contract lifecycle, or adjacent supply-chain experience. Strong preference for hands-on Oracle Cloud Procurement and/or CLM/vendor management platform experience and ability to translate VM needs into system and data requirements. • Demonstrated analytics and AI-enabled process improvement capability: advanced Excel plus Power BI or Tableau, KPI/reporting analysis, and practical use of enterprise generative AI tools such as Microsoft Copilot, ChatGPT, Claude, or Gemini with appropriate human review and data/privacy controls. Required Skills/Experience - The rest of the required skills/experience. Include: • Facilitate stakeholder interviews/workshops and convert needs into functional requirements, process maps, acceptance criteria, decision logs, RACI inputs, and implementation documentation. • Support technology/transformation initiatives through design, integration/deployment readiness, testing, defect triage, UAT, change management, and post-implementation knowledge transfer. • Strong process optimization skills: root-cause analysis, control-point identification, exception/handoff analysis, and measurable improvement recommendations. • Working knowledge of supplier lifecycle activities including onboarding, risk/compliance, contract administration, supplier performance, data maintenance, monitoring, and issue resolution. • Oracle Cloud or comparable enterprise procurement/ERP experience; understand dependencies across procurement, contracts, master data, requisition-to-pay, and reporting. • Contract lifecycle management concepts/tools; document business rules, metadata, workflow requirements, alerts, approvals, and reporting needs. • Advanced Excel and working proficiency in Power BI or Tableau; profile data, analyze trends, validate data quality, develop/refine KPIs, and translate analysis into recommendations. • Practical generative AI and AI-enabled workflow experience, including validation, human-in-the-loop review, confidentiality, privacy, and responsible-use considerations. • Assess risk and controls in redesigned/automated processes, including data privacy, cybersecurity, auditability, segregation of duties, and approval controls. • Excellent written/verbal communication; produce executive summaries plus detailed SOPs, requirements, test scripts, job aids, and training materials. • Work independently in ambiguity, manage multiple priorities, surface risks early, and collaborate with business SMEs, technology teams, suppliers, and leaders. • Working understanding of cloud/SaaS concepts and integrations; deep cloud engineering expertise is not required. Preferred Skills/Experience - Optional but preferred skills/experience. Include: • Healthcare payer, health insurance, or another highly regulated industry. • AI/ML or generative-AI implementation in procurement, operations, contracting, supplier management, analytics, or knowledge management. • Microsoft Power Platform (Power Automate/Power Apps) and/or UiPath/RPA. • Modern procurement platforms such as Zip, Ironclad, Beeline, or comparable intake/orchestration, CLM, and contingent-labor solutions. • Supplier-performance, operational KPI, procurement, contract, or risk dashboards in Power BI. • Lean, Six Sigma, BPMN, SIPOC, Agile, Prosci/ADKAR, or equivalent process/change experience. • Procurement master data, supplier analytics, contract analytics, data governance, and data-quality controls. • Training development, working-session facilitation, and knowledge transfer to business users.
11/13/2026
Full time
DTS is looking for Business Analyst (Procurement / Vendor Management) for our client position based in Detroit, MI Description: Engagement Description - Support the Vendor Management (VM) team as Enterprise Procurement progresses from 2026 capability building into the 2027 Procurement Transformation roadmap. The contractor will help convert current-state VM processes, data, controls, reporting, automation, and AI-enabled use cases into documented requirements and implementation-ready artifacts for the future operating model. Act as a hands-on bridge across Vendor Management, Procurement business stakeholders, analytics, technology, and change activities. The resource should move between business analysis, process redesign, data/reporting, UAT, documentation, training, and practical AI/automation use cases rather than operate as a narrowly focused developer. Expected work includes current/future-state process mapping; requirements and user stories; gap/root-cause analysis; control and risk documentation; data/KPI analysis; Power BI/Excel reporting; system/workflow requirements; test scenarios/UAT coordination; SOPs/job aids; training/knowledge transfer; and evaluation of responsible AI or automation opportunities. Success is defined by high-quality, reusable artifacts that accelerate transformation while preserving controls, data quality, stakeholder alignment, and knowledge transfer to the internal VM team. Top 3 Required Skills/Experience - • 5+ years of business/systems analysis or process transformation experience, including requirements gathering, current/future-state process mapping, root-cause analysis, process redesign, technical documentation, UAT, and cross-functional implementation support for complex business processes. • 3+ years of procurement, vendor/supplier management, source-to-pay, contract lifecycle, or adjacent supply-chain experience. Strong preference for hands-on Oracle Cloud Procurement and/or CLM/vendor management platform experience and ability to translate VM needs into system and data requirements. • Demonstrated analytics and AI-enabled process improvement capability: advanced Excel plus Power BI or Tableau, KPI/reporting analysis, and practical use of enterprise generative AI tools such as Microsoft Copilot, ChatGPT, Claude, or Gemini with appropriate human review and data/privacy controls. Required Skills/Experience - The rest of the required skills/experience. Include: • Facilitate stakeholder interviews/workshops and convert needs into functional requirements, process maps, acceptance criteria, decision logs, RACI inputs, and implementation documentation. • Support technology/transformation initiatives through design, integration/deployment readiness, testing, defect triage, UAT, change management, and post-implementation knowledge transfer. • Strong process optimization skills: root-cause analysis, control-point identification, exception/handoff analysis, and measurable improvement recommendations. • Working knowledge of supplier lifecycle activities including onboarding, risk/compliance, contract administration, supplier performance, data maintenance, monitoring, and issue resolution. • Oracle Cloud or comparable enterprise procurement/ERP experience; understand dependencies across procurement, contracts, master data, requisition-to-pay, and reporting. • Contract lifecycle management concepts/tools; document business rules, metadata, workflow requirements, alerts, approvals, and reporting needs. • Advanced Excel and working proficiency in Power BI or Tableau; profile data, analyze trends, validate data quality, develop/refine KPIs, and translate analysis into recommendations. • Practical generative AI and AI-enabled workflow experience, including validation, human-in-the-loop review, confidentiality, privacy, and responsible-use considerations. • Assess risk and controls in redesigned/automated processes, including data privacy, cybersecurity, auditability, segregation of duties, and approval controls. • Excellent written/verbal communication; produce executive summaries plus detailed SOPs, requirements, test scripts, job aids, and training materials. • Work independently in ambiguity, manage multiple priorities, surface risks early, and collaborate with business SMEs, technology teams, suppliers, and leaders. • Working understanding of cloud/SaaS concepts and integrations; deep cloud engineering expertise is not required. Preferred Skills/Experience - Optional but preferred skills/experience. Include: • Healthcare payer, health insurance, or another highly regulated industry. • AI/ML or generative-AI implementation in procurement, operations, contracting, supplier management, analytics, or knowledge management. • Microsoft Power Platform (Power Automate/Power Apps) and/or UiPath/RPA. • Modern procurement platforms such as Zip, Ironclad, Beeline, or comparable intake/orchestration, CLM, and contingent-labor solutions. • Supplier-performance, operational KPI, procurement, contract, or risk dashboards in Power BI. • Lean, Six Sigma, BPMN, SIPOC, Agile, Prosci/ADKAR, or equivalent process/change experience. • Procurement master data, supplier analytics, contract analytics, data governance, and data-quality controls. • Training development, working-session facilitation, and knowledge transfer to business users.
Job Description Job Description Position Summary The Operations Business Analyst serves as a key liaison between business stakeholders and technical teams to support operational initiatives, regulatory reporting, compliance activities, and business process improvements. This role is responsible for gathering and documenting business requirements, coordinating cross-functional projects, analyzing existing processes, and helping implement solutions that improve operational efficiency and regulatory compliance. This role also serves as a liaison for coordinating reporting requirements, audit requests, and operational initiatives between the organization and its banking partners, ensuring regulatory obligations and business objectives are met accurately, efficiently, and on time. The ideal candidate is highly organized, detail-oriented, and comfortable working with stakeholders across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external banking partners. This individual will possess strong analytical, communication, and project coordination skills and be capable of translating complex business needs into clearly documented requirements and actionable project plans. Key Areas of Focus Business & Systems Requirements Gathering Business Process Analysis & Continuous Improvement Cross-Functional Project Coordination Consumer Finance Product Support Compliance & Audit Support Support of Operational Reporting & Data Analysis efforts Business Process & Technical Documentation What You'll Do Serve as the primary point of coordination among Compliance, Accounting, Operations, Information Technology, Data Analytics, to facilitate business initiatives, regulatory reporting, system enhancements, and audit activities. Gather, analyze, document, and validate business requirements for: Regulatory and compliance reporting Internal and external audit requests Operational initiatives System enhancements Process improvements Business reporting Serve as the primary coordinator between cross-functional groups for reporting requirements and audit requests received from the company's banking partner, ensuring timely and accurate completion of recurring daily, monthly, quarterly, and annual deliverables, as well as ad hoc requests. Analyze business processes and identify opportunities to improve efficiency, accuracy, controls, and automation. Create and maintain process maps, workflow documentation, business requirements documents, standard operating procedures, and other technical documentation. Facilitate meetings with business stakeholders to define requirements, resolve issues, and communicate project status. Partner with Information Technology and Data teams to translate business requirements into system enhancements and reporting solutions. Develop and maintain documentation supporting consumer finance products, operational workflows, accounting processes, compliance requirements, and reporting procedures. Assist with user acceptance testing (UAT), solution validation, and implementation of new processes and system enhancements. Build strong working relationships across the organization and serve as a trusted resource for cross-functional initiatives. What You'll Bring: Required Qualifications Bachelor's degree in Business Administration, Accounting, Information Systems, Project/Change Management, or a related field, or equivalent professional experience. Experience in business analysis, business systems analysis, project coordination, operations, or process improvement. Strong analytical and problem-solving skills with the ability to evaluate complex business processes. Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Experience documenting business requirements, workflows, business processes, and standard operating procedures. Proficiency with Microsoft Office, particularly Excel, Word, Visio, and PowerPoint. Experience using project management and collaboration tools such as Microsoft Project, Jira, or Asana. Familiarity with relational databases and general data management concepts. Preferred Qualifications Experience within the consumer finance, lending, banking, or broader financial services industry. Experience serving as a liaison between business stakeholders and technical teams, translating business needs into functional requirements and coordinating implementation efforts. Experience supporting regulatory reporting, compliance activities, and internal or external audit functions. Working knowledge of SQL sufficient to understand database structures, interpret queries, validate data, and participate in technical discussions. Familiarity with accounting and financial reporting processes. Experience working with data reporting, business intelligence, and operational analytics initiatives. Project management or business analysis certifications such as PMP, CAPM, CBAP, PMI-PBA, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt. Core Competencies Business Analysis Business Process Analysis & Improvement Requirements Gathering & Documentation Project Coordination Cross-Functional Collaboration Stakeholder Relationship Management Regulatory Compliance & Audit Support Business Process Documentation Technical Documentation Data Analysis Critical Thinking & Problem Solving Organizational Excellence Continuous Improvement Success in This Role Success in this role means becoming the trusted bridge between business stakeholders, technical teams, and the organization's banking partner. The Operations Business Analyst will drive successful cross-functional initiatives by ensuring business requirements are clearly defined, accurately documented, effectively communicated, and successfully implemented. This individual will play a critical role in improving operational efficiency, supporting compliance and audit activities, strengthening reporting processes, and helping the organization continuously improve its products, systems, and business operations. PI2fc-8025
11/13/2026
Full time
Job Description Job Description Position Summary The Operations Business Analyst serves as a key liaison between business stakeholders and technical teams to support operational initiatives, regulatory reporting, compliance activities, and business process improvements. This role is responsible for gathering and documenting business requirements, coordinating cross-functional projects, analyzing existing processes, and helping implement solutions that improve operational efficiency and regulatory compliance. This role also serves as a liaison for coordinating reporting requirements, audit requests, and operational initiatives between the organization and its banking partners, ensuring regulatory obligations and business objectives are met accurately, efficiently, and on time. The ideal candidate is highly organized, detail-oriented, and comfortable working with stakeholders across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external banking partners. This individual will possess strong analytical, communication, and project coordination skills and be capable of translating complex business needs into clearly documented requirements and actionable project plans. Key Areas of Focus Business & Systems Requirements Gathering Business Process Analysis & Continuous Improvement Cross-Functional Project Coordination Consumer Finance Product Support Compliance & Audit Support Support of Operational Reporting & Data Analysis efforts Business Process & Technical Documentation What You'll Do Serve as the primary point of coordination among Compliance, Accounting, Operations, Information Technology, Data Analytics, to facilitate business initiatives, regulatory reporting, system enhancements, and audit activities. Gather, analyze, document, and validate business requirements for: Regulatory and compliance reporting Internal and external audit requests Operational initiatives System enhancements Process improvements Business reporting Serve as the primary coordinator between cross-functional groups for reporting requirements and audit requests received from the company's banking partner, ensuring timely and accurate completion of recurring daily, monthly, quarterly, and annual deliverables, as well as ad hoc requests. Analyze business processes and identify opportunities to improve efficiency, accuracy, controls, and automation. Create and maintain process maps, workflow documentation, business requirements documents, standard operating procedures, and other technical documentation. Facilitate meetings with business stakeholders to define requirements, resolve issues, and communicate project status. Partner with Information Technology and Data teams to translate business requirements into system enhancements and reporting solutions. Develop and maintain documentation supporting consumer finance products, operational workflows, accounting processes, compliance requirements, and reporting procedures. Assist with user acceptance testing (UAT), solution validation, and implementation of new processes and system enhancements. Build strong working relationships across the organization and serve as a trusted resource for cross-functional initiatives. What You'll Bring: Required Qualifications Bachelor's degree in Business Administration, Accounting, Information Systems, Project/Change Management, or a related field, or equivalent professional experience. Experience in business analysis, business systems analysis, project coordination, operations, or process improvement. Strong analytical and problem-solving skills with the ability to evaluate complex business processes. Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Experience documenting business requirements, workflows, business processes, and standard operating procedures. Proficiency with Microsoft Office, particularly Excel, Word, Visio, and PowerPoint. Experience using project management and collaboration tools such as Microsoft Project, Jira, or Asana. Familiarity with relational databases and general data management concepts. Preferred Qualifications Experience within the consumer finance, lending, banking, or broader financial services industry. Experience serving as a liaison between business stakeholders and technical teams, translating business needs into functional requirements and coordinating implementation efforts. Experience supporting regulatory reporting, compliance activities, and internal or external audit functions. Working knowledge of SQL sufficient to understand database structures, interpret queries, validate data, and participate in technical discussions. Familiarity with accounting and financial reporting processes. Experience working with data reporting, business intelligence, and operational analytics initiatives. Project management or business analysis certifications such as PMP, CAPM, CBAP, PMI-PBA, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt. Core Competencies Business Analysis Business Process Analysis & Improvement Requirements Gathering & Documentation Project Coordination Cross-Functional Collaboration Stakeholder Relationship Management Regulatory Compliance & Audit Support Business Process Documentation Technical Documentation Data Analysis Critical Thinking & Problem Solving Organizational Excellence Continuous Improvement Success in This Role Success in this role means becoming the trusted bridge between business stakeholders, technical teams, and the organization's banking partner. The Operations Business Analyst will drive successful cross-functional initiatives by ensuring business requirements are clearly defined, accurately documented, effectively communicated, and successfully implemented. This individual will play a critical role in improving operational efficiency, supporting compliance and audit activities, strengthening reporting processes, and helping the organization continuously improve its products, systems, and business operations. PI2fc-8025
Position summary The Solutions Development Manager leads the design, development, and delivery of innovative software solutions that enhance legal practices and enterprise support functions. This role partners with stakeholders to translate complex requirements into technology solutions, overseeing assigned global platforms, system integrations, and software development projects while managing resources, monitoring project costs, and ensuring compliance with security, regulatory, and internal policies. The Manager leads a team of Analysts and Developers and drives the adoption of emerging technologies to support operational efficiency and transformative business outcomes. Job duties and responsibilities Lead the design, development, and implementation of tailored technology solutions for practice groups, attorneys, and clients, ensuring alignment with the firm's strategic objectives and enterprise technology roadmap. Partner with senior stakeholders to define requirements, evaluate technical solution options, recommend innovative solutions, and lead the implementation of assigned complex projects and system integrations. Lead and manage software development projects, including defining scope, allocating resources, managing deliverables, and coordinating vendor support to ensure successful outcomes. Develop project cost estimates and track project expenditures. Identify and assess risks associated with assigned technology solutions and projects, implement appropriate mitigation measures within established authority, and escalate significant risks to leadership. Ensure compliance with regulatory requirements, data privacy standards, and cybersecurity protocols. Monitor key performance indicators (KPIs) and success metrics for assigned technology solutions and development teams, using performance data to identify opportunities for continuous improvement. Communicate project status, risks, and recommendations to stakeholders and leadership, ensuring timely escalation of significant issues and supporting informed decision-making. Oversee the production and maintenance of assigned projects and platforms, including implementation strategies, project plans, cost analyses, and compliance records, adhering to firm standards, regulatory requirements, and cybersecurity best practices. Manage assigned global platforms such as intranet, extranet, room scheduling, and business intelligence (BI) systems, ensuring reliability, scalability, and continuous improvement. Champion the adoption and integration of emerging technologies, including cloud computing, automation, and artificial intelligence, to drive operational efficiency and innovation. Lead, mentor, and develop a team of Analysts and Developers, including hiring, performance management, and coaching to support team effectiveness and professional development. Establish, refine, and enforce software development policies, methodologies, best practices, and security standards, under the directorion of the Assistant Director, ensuring firm requirements, alignment with industry advancements and compliance obligations. Represent Solutions Development on firmwide committees, governance boards, or cross-functional project teams, providing technical expertise and contributing to enterprise technology initiatives. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's Degree in an IT-related discipline is required. A Master's Degree and other relevant training, education, and certifications are preferred. Experience: Minimum of 7 years of software development experience, including expertise with React, MS SQL, and enterprise system integrations. Minimum of 3 years of experience leading or managing technical teams. Experience leading complex software development projects using Agile and DevOps methodologies. Expertise with BI platforms (Power BI, Tableau) and enterprise data visualization, analytics, and dashboard strategy. Deep knowledge of SharePoint-based intranet/extranet development and large-scale platform customization. Experience implementing emerging technologies, including cloud, AI, and automation, to support enterprise technology initiatives. Experience coordinating vendor relationships, including overseeing technical deliverables and evaluating third-party performance. Experience in a law firm or professional services environment strongly preferred. Skills: Demonstrated management and supervisory capability, leading, mentoring, and developing global technical teams. Strong knowledge of software development methodologies, system architecture, integrations, and enterprise platforms supporting the firm's technology environment. Strong project management capability, defining scope, allocating resources, managing deliverables, and overseeing multiple concurrent initiatives. Strong written and oral communication skills, presenting complex technical information clearly to senior leadership and diverse stakeholders. High degree of professionalism, discretion, and sound judgment, with the flexibility and adaptability to respond effectively in complex, dynamic, or rapidly evolving situations. Analytical and critical thinking capability, including defining KPIs, interpreting data, and using insights to drive continuous improvement. Ability to prioritize work effectively, manage competing responsibilities, and meet established timelines. Capable of working independently and collaboratively, including leading and supporting a team in a remote or hybrid work environment. Additional information Supervisory responsibilities: IT Solutions Development Team Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended or adjusted hours as needed, including evenings, weekends, holidays, and early start times to support collaboration with international stakeholders across EMEA and the US, and to meet business, operational, or project needs. Ability to work in-office as required to meet business or project needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh: $148,000 - $162,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
11/12/2026
Full time
Position summary The Solutions Development Manager leads the design, development, and delivery of innovative software solutions that enhance legal practices and enterprise support functions. This role partners with stakeholders to translate complex requirements into technology solutions, overseeing assigned global platforms, system integrations, and software development projects while managing resources, monitoring project costs, and ensuring compliance with security, regulatory, and internal policies. The Manager leads a team of Analysts and Developers and drives the adoption of emerging technologies to support operational efficiency and transformative business outcomes. Job duties and responsibilities Lead the design, development, and implementation of tailored technology solutions for practice groups, attorneys, and clients, ensuring alignment with the firm's strategic objectives and enterprise technology roadmap. Partner with senior stakeholders to define requirements, evaluate technical solution options, recommend innovative solutions, and lead the implementation of assigned complex projects and system integrations. Lead and manage software development projects, including defining scope, allocating resources, managing deliverables, and coordinating vendor support to ensure successful outcomes. Develop project cost estimates and track project expenditures. Identify and assess risks associated with assigned technology solutions and projects, implement appropriate mitigation measures within established authority, and escalate significant risks to leadership. Ensure compliance with regulatory requirements, data privacy standards, and cybersecurity protocols. Monitor key performance indicators (KPIs) and success metrics for assigned technology solutions and development teams, using performance data to identify opportunities for continuous improvement. Communicate project status, risks, and recommendations to stakeholders and leadership, ensuring timely escalation of significant issues and supporting informed decision-making. Oversee the production and maintenance of assigned projects and platforms, including implementation strategies, project plans, cost analyses, and compliance records, adhering to firm standards, regulatory requirements, and cybersecurity best practices. Manage assigned global platforms such as intranet, extranet, room scheduling, and business intelligence (BI) systems, ensuring reliability, scalability, and continuous improvement. Champion the adoption and integration of emerging technologies, including cloud computing, automation, and artificial intelligence, to drive operational efficiency and innovation. Lead, mentor, and develop a team of Analysts and Developers, including hiring, performance management, and coaching to support team effectiveness and professional development. Establish, refine, and enforce software development policies, methodologies, best practices, and security standards, under the directorion of the Assistant Director, ensuring firm requirements, alignment with industry advancements and compliance obligations. Represent Solutions Development on firmwide committees, governance boards, or cross-functional project teams, providing technical expertise and contributing to enterprise technology initiatives. Perform other duties as assigned. Job duties and responsibilities included are not exhaustive and may be supplemented asnecessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. Requirements Education: Bachelor's Degree in an IT-related discipline is required. A Master's Degree and other relevant training, education, and certifications are preferred. Experience: Minimum of 7 years of software development experience, including expertise with React, MS SQL, and enterprise system integrations. Minimum of 3 years of experience leading or managing technical teams. Experience leading complex software development projects using Agile and DevOps methodologies. Expertise with BI platforms (Power BI, Tableau) and enterprise data visualization, analytics, and dashboard strategy. Deep knowledge of SharePoint-based intranet/extranet development and large-scale platform customization. Experience implementing emerging technologies, including cloud, AI, and automation, to support enterprise technology initiatives. Experience coordinating vendor relationships, including overseeing technical deliverables and evaluating third-party performance. Experience in a law firm or professional services environment strongly preferred. Skills: Demonstrated management and supervisory capability, leading, mentoring, and developing global technical teams. Strong knowledge of software development methodologies, system architecture, integrations, and enterprise platforms supporting the firm's technology environment. Strong project management capability, defining scope, allocating resources, managing deliverables, and overseeing multiple concurrent initiatives. Strong written and oral communication skills, presenting complex technical information clearly to senior leadership and diverse stakeholders. High degree of professionalism, discretion, and sound judgment, with the flexibility and adaptability to respond effectively in complex, dynamic, or rapidly evolving situations. Analytical and critical thinking capability, including defining KPIs, interpreting data, and using insights to drive continuous improvement. Ability to prioritize work effectively, manage competing responsibilities, and meet established timelines. Capable of working independently and collaboratively, including leading and supporting a team in a remote or hybrid work environment. Additional information Supervisory responsibilities: IT Solutions Development Team Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc. Essential job functions Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. Ability to engage in effective and professional communication. Ability to analyze complex information while maintaining attention to detail, managing multiple priorities, and exercising sound judgment in decision-making. Ability to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirements. Ability to work extended or adjusted hours as needed, including evenings, weekends, holidays, and early start times to support collaboration with international stakeholders across EMEA and the US, and to meet business, operational, or project needs. Ability to work in-office as required to meet business or project needs. Working conditions You will be required to work in the office at minimum 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor. Pay ranges This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. Pittsburgh: $148,000 - $162,000 Employee benefits overview Our comprehensive benefits package includes: 401(k) Retirement Plan Medical Insurance Health Savings Account (HSA) Virtual Health Services Dental Insurance Vision Insurance Accident Insurance Hospital Indemnity Insurance Critical Illness Insurance Life Insurance Short-Term Disability Coverage Long-Term Disability Coverage Flexible Spending Accounts (FSA) Lyra Health Employee Assistance Program (EAP) Paid Family Leave (for eligible Exempt and Non-Exempt staff) Transportation Benefit Back-up Child Care Services College Coach Program Pet Insurance Paid Sick Time (for Exempt staff) Paid Time Off (available to all full-time, non-temporary employees) Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan. Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process. Qualified candidates only. No search firms.
Job Description Job Description Role: QA Analyst-Senior Duration: 9 Months with possible Extension (Convert to a full-time opportunity for the right candidate) Location: Remote, only candidates currently located in Indiana will be considered. Work Arrangement: Remote, however, the candidate will be required to go onsite as needed for workshops and meetings Interview: Phone and in-person Job Description: Act as technical expert and information resource concerning assigned areas. Perform and lead tests to ensure that all IT systems, products and services meet minimum standards and requirements. Work closely with the applications development team during software development to include areas of application development, operation and technical support and security. Lead and administer change control processes to ensure zero defect software development. Create complex test data for applications. Document testing data, findings and reports. Provide requested weekly, bi-weekly and monthly reports and regularly updates assigned manager. Perform complex workflow analysis and recommends quality improvements. Recommend new and improved QA practices and procedures. Prepare QA documents, manuals, training curriculum and training sessions. Provide resources for agency technical writers. Perform related duties, as assigned. Required Skills: SkillRequired / DesiredAmountof ExperienceQA testing experienceRequired5YearsExperience writing test scenarios and test cases in DevOpsRequired5YearsExperience executing test cases manuallyRequired5YearsExperience reporting bugs in DevOpsRequired5YearsGood verbal and written communication skillsRequiredScripting test cases in UFT One or similar toolDesired3YearsExecuting test cases with automation tools like UFT OneDesired3YearsFamiliarity with Systems Development Life CycleDesired3YearsFamiliarity of Salesforce platformDesired3Years
11/12/2026
Full time
Job Description Job Description Role: QA Analyst-Senior Duration: 9 Months with possible Extension (Convert to a full-time opportunity for the right candidate) Location: Remote, only candidates currently located in Indiana will be considered. Work Arrangement: Remote, however, the candidate will be required to go onsite as needed for workshops and meetings Interview: Phone and in-person Job Description: Act as technical expert and information resource concerning assigned areas. Perform and lead tests to ensure that all IT systems, products and services meet minimum standards and requirements. Work closely with the applications development team during software development to include areas of application development, operation and technical support and security. Lead and administer change control processes to ensure zero defect software development. Create complex test data for applications. Document testing data, findings and reports. Provide requested weekly, bi-weekly and monthly reports and regularly updates assigned manager. Perform complex workflow analysis and recommends quality improvements. Recommend new and improved QA practices and procedures. Prepare QA documents, manuals, training curriculum and training sessions. Provide resources for agency technical writers. Perform related duties, as assigned. Required Skills: SkillRequired / DesiredAmountof ExperienceQA testing experienceRequired5YearsExperience writing test scenarios and test cases in DevOpsRequired5YearsExperience executing test cases manuallyRequired5YearsExperience reporting bugs in DevOpsRequired5YearsGood verbal and written communication skillsRequiredScripting test cases in UFT One or similar toolDesired3YearsExecuting test cases with automation tools like UFT OneDesired3YearsFamiliarity with Systems Development Life CycleDesired3YearsFamiliarity of Salesforce platformDesired3Years
Job Description Job Description Role: Senior QA Analyst Duration: 12 Months Location: 2 Martin Luther King Jr. Drive SE 652.03 East Tower Atlanta, GA 30334 Work Arrangement: Hybrid Interview: Webcam only Job Description: The Child and Protective Care Services division (CAPS) Senior UAT & Business Analyst reports to the CAPS Sr. Manager of Technical Solutions. Under broad supervision, this role is responsible for leading User Acceptance Testing (UAT), test strategy development, business analysis activities, and quality assurance coordination across CAPS systems and related enterprise applications. This position serves as a senior-level quality and business analysis resource responsible for ensuring systems, data, integrations, reporting solutions, and business processes meet business requirements, Federal/State policy standards, and operational expectations. This role bridges the gap between business stakeholders, SMEs, Business System Owners (BSOs), developers, vendors, and testing teams to ensure successful solution delivery and release readiness. The ideal candidate is a highly skilled and versatile professional with strong expertise in manual and automated testing, test strategy development, regression suite optimization, defect management, business process analysis, and requirements management. This role requires the ability to operate both strategically and hands-on, shifting between UAT leadership responsibilities and Business Analyst functions based on project and operational needs. Job Responsibilities • Participate in Joint Application Requirements (JAR) and Joint Application Design (JAD) sessions for assigned Change Requests (CRs) and Maintenance & Operations (M&O) initiatives to support requirements gathering, solution validation, and testing readiness. • Collaborate with business stakeholders, Subject Matter Experts (SMEs), Business System Owners (BSOs), vendors, technical teams, and project managers to analyze, document, refine, and validate business and functional requirements. • Serve as an individual contributor performing both Business Analyst and User Acceptance Testing (UAT) responsibilities based on project, operational, and organizational needs. • Develop and maintain comprehensive UAT strategies, test plans, test scenarios, and testing approaches aligned with business objectives, operational priorities, regulatory requirements, and project timelines. • Review business requirements, functional specifications, system designs, interface documentation, and business workflows to ensure complete and risk-based test coverage. • Create, execute, and maintain manual and automated test scripts for functional, integration, regression, end-to-end, data validation, and user acceptance testing activities. • Lead and coordinate UAT activities across assigned projects, including test execution, issue tracking, test evidence documentation, business validation, and release readiness support. • Partner with vendors responsible for Unit Testing and System Integration Testing (SIT) to improve testing alignment, strengthen overall quality coverage, and reduce duplicate testing efforts between SIT and UAT processes. • Collaborate with project managers, testing teams, business users, and external partners to manage testing timelines, dependencies, risks, deliverables, and implementation of readiness activities. • Facilitate requirements of walkthroughs, knowledge-sharing sessions, and testing reviews to ensure a clear understanding of business expectations, system functionality, and testing objectives. • Manage the full defect lifecycle including defect identification, logging, triage, prioritization, escalation, retesting, resolution validation, and status reporting utilizing approved enterprise testing and defect management tools. • Track, analyze, and communicate testing metrics, execution progress, defect trends, test coverage, quality risks, and UAT results to leadership, stakeholders, and project teams. • Analyze, review, refine, and enhance existing regression test suites to improve testing efficiency, business-process validation, and overall regression coverage across CAPS systems. • Lead test automation initiatives by developing automation strategies, identifying automation opportunities, recommending appropriate frameworks and tools, and implementing automated regression testing solutions to reduce manual testing effort and improve quality outcomes. • Support post-implementation validation, production issue analysis, continuous process improvement initiatives, QA/UAT best practices, and additional CAPS Program Administration activities as assigned. Qualifications Required • Bachelor's degree in Computer Science, Information Systems, Business, Engineering, Mathematics, or related field; or equivalent combination of education and experience. • Minimum of five (5) years of experience in Quality Assurance (QA), User Acceptance Testing (UAT), and/or Business Analysis roles supporting enterprise systems. • Minimum of three (3) years of experience in test automation, including automation strategy development and transitioning manual testing processes into automated solutions. • Strong experience developing test strategies, test cases, test scripts, and executing functional, regression, integration, end-to-end, and UAT testing. • Demonstrated experience analyzing business and functional requirements, developing use cases, and translating business needs into testable scenarios. • Experience in performing data quality validation, data reconciliation, and testing across enterprise applications, interfaces, and reporting solutions. •Hands-on experience with QA and test management tools such as Jira, Azure DevOps, Smartsheet, or similar platforms. • Hands-on experience with automation tools such as Selenium, Playwright, Cypress, TestComplete, Power Automate, UFT, or similar technologies. •Experience working with Microsoft reporting and analytics tools including Power BI and/or Microsoft Fabric. • Proven ability to work independently as a senior-level individual contributor while effectively collaborating with business users, internal teams, external partners, and vendors in a cross-functional environment. Preferred • Experience working with data systems and automated business processes. • Experience creating or using systems for automated testing. • Experience organizing and analyzing data to inform decision making. • Knowledge of Georgia Gateway Integrated Eligibility System. • Knowledge of system development and configuration. • Advanced skills in Excel and other Microsoft Office applications. • Experience with Agile/Scrum methodologies • Familiarity with data warehousing, ETL processes, or data pipelines Technical Competencies • Knowledge of eligibility requirements and systems. • Understanding of automation processes and business needs. • Deep understanding of test types such as black box, regression, and negative testing. •Experience with testing frameworks and tools (Selenium, Power Automate, jUnit, Azure Test Plans). • Ability to deliver high-quality customer service and maintain positive work relationships. • Ability to organize and evaluate data to drive decision making. • Ability to collaborate with diverse communities and demonstrate cultural sensitivity. • Understanding of eligibility systems and requirements. • Experience with .NET applications, Angular front-ends, and relational databases. • Intermediate to advanced skills in Microsoft Word, Excel, and SharePoint. • Ability to develop user stories and acceptance criteria. • Effective communication, collaboration, and customer service skills. • Ability to collaborate with diverse communities and maintain positive work relationships. • Strong analytical and problem-solving skills • Excellent communication and stakeholder management • Ability to translate business requirements into technical test artifacts. • Attention to detail and commitment to quality. • Ability to manage multiple priorities in a fast-paced environment. Physical Requirements • Office-based work with intermittent sitting, standing, and walking. • Ability to speak clearly and hear at a normal conversational level. • Visual acuity for data analysis and computer work. • Full range of hand and finger motion for data entry. Required Skills: Skill Required / Desired Amount of Experience Quality Assurance (QA), User Acceptance Testing (UAT), and/or Business Analysis roles supporting enterprise systemsRequired5YearsTest automation, including automation strategy development and transitioning manual testing processes inRequired3YearsDeveloping test strategies, test cases, test scripts, and executing functional, regression, integration, end-to-end, and UAT testingRequired3YearsExperience with automation tools such as Selenium, Playwright, Cypress, TestComplete, Power Automate, UFT, or similar technologies.Required3YearsHands -on experience with QA and test management tools such as Jira, Azure DevOps, Smartsheet, or similar platforms.Required3Years
11/12/2026
Full time
Job Description Job Description Role: Senior QA Analyst Duration: 12 Months Location: 2 Martin Luther King Jr. Drive SE 652.03 East Tower Atlanta, GA 30334 Work Arrangement: Hybrid Interview: Webcam only Job Description: The Child and Protective Care Services division (CAPS) Senior UAT & Business Analyst reports to the CAPS Sr. Manager of Technical Solutions. Under broad supervision, this role is responsible for leading User Acceptance Testing (UAT), test strategy development, business analysis activities, and quality assurance coordination across CAPS systems and related enterprise applications. This position serves as a senior-level quality and business analysis resource responsible for ensuring systems, data, integrations, reporting solutions, and business processes meet business requirements, Federal/State policy standards, and operational expectations. This role bridges the gap between business stakeholders, SMEs, Business System Owners (BSOs), developers, vendors, and testing teams to ensure successful solution delivery and release readiness. The ideal candidate is a highly skilled and versatile professional with strong expertise in manual and automated testing, test strategy development, regression suite optimization, defect management, business process analysis, and requirements management. This role requires the ability to operate both strategically and hands-on, shifting between UAT leadership responsibilities and Business Analyst functions based on project and operational needs. Job Responsibilities • Participate in Joint Application Requirements (JAR) and Joint Application Design (JAD) sessions for assigned Change Requests (CRs) and Maintenance & Operations (M&O) initiatives to support requirements gathering, solution validation, and testing readiness. • Collaborate with business stakeholders, Subject Matter Experts (SMEs), Business System Owners (BSOs), vendors, technical teams, and project managers to analyze, document, refine, and validate business and functional requirements. • Serve as an individual contributor performing both Business Analyst and User Acceptance Testing (UAT) responsibilities based on project, operational, and organizational needs. • Develop and maintain comprehensive UAT strategies, test plans, test scenarios, and testing approaches aligned with business objectives, operational priorities, regulatory requirements, and project timelines. • Review business requirements, functional specifications, system designs, interface documentation, and business workflows to ensure complete and risk-based test coverage. • Create, execute, and maintain manual and automated test scripts for functional, integration, regression, end-to-end, data validation, and user acceptance testing activities. • Lead and coordinate UAT activities across assigned projects, including test execution, issue tracking, test evidence documentation, business validation, and release readiness support. • Partner with vendors responsible for Unit Testing and System Integration Testing (SIT) to improve testing alignment, strengthen overall quality coverage, and reduce duplicate testing efforts between SIT and UAT processes. • Collaborate with project managers, testing teams, business users, and external partners to manage testing timelines, dependencies, risks, deliverables, and implementation of readiness activities. • Facilitate requirements of walkthroughs, knowledge-sharing sessions, and testing reviews to ensure a clear understanding of business expectations, system functionality, and testing objectives. • Manage the full defect lifecycle including defect identification, logging, triage, prioritization, escalation, retesting, resolution validation, and status reporting utilizing approved enterprise testing and defect management tools. • Track, analyze, and communicate testing metrics, execution progress, defect trends, test coverage, quality risks, and UAT results to leadership, stakeholders, and project teams. • Analyze, review, refine, and enhance existing regression test suites to improve testing efficiency, business-process validation, and overall regression coverage across CAPS systems. • Lead test automation initiatives by developing automation strategies, identifying automation opportunities, recommending appropriate frameworks and tools, and implementing automated regression testing solutions to reduce manual testing effort and improve quality outcomes. • Support post-implementation validation, production issue analysis, continuous process improvement initiatives, QA/UAT best practices, and additional CAPS Program Administration activities as assigned. Qualifications Required • Bachelor's degree in Computer Science, Information Systems, Business, Engineering, Mathematics, or related field; or equivalent combination of education and experience. • Minimum of five (5) years of experience in Quality Assurance (QA), User Acceptance Testing (UAT), and/or Business Analysis roles supporting enterprise systems. • Minimum of three (3) years of experience in test automation, including automation strategy development and transitioning manual testing processes into automated solutions. • Strong experience developing test strategies, test cases, test scripts, and executing functional, regression, integration, end-to-end, and UAT testing. • Demonstrated experience analyzing business and functional requirements, developing use cases, and translating business needs into testable scenarios. • Experience in performing data quality validation, data reconciliation, and testing across enterprise applications, interfaces, and reporting solutions. •Hands-on experience with QA and test management tools such as Jira, Azure DevOps, Smartsheet, or similar platforms. • Hands-on experience with automation tools such as Selenium, Playwright, Cypress, TestComplete, Power Automate, UFT, or similar technologies. •Experience working with Microsoft reporting and analytics tools including Power BI and/or Microsoft Fabric. • Proven ability to work independently as a senior-level individual contributor while effectively collaborating with business users, internal teams, external partners, and vendors in a cross-functional environment. Preferred • Experience working with data systems and automated business processes. • Experience creating or using systems for automated testing. • Experience organizing and analyzing data to inform decision making. • Knowledge of Georgia Gateway Integrated Eligibility System. • Knowledge of system development and configuration. • Advanced skills in Excel and other Microsoft Office applications. • Experience with Agile/Scrum methodologies • Familiarity with data warehousing, ETL processes, or data pipelines Technical Competencies • Knowledge of eligibility requirements and systems. • Understanding of automation processes and business needs. • Deep understanding of test types such as black box, regression, and negative testing. •Experience with testing frameworks and tools (Selenium, Power Automate, jUnit, Azure Test Plans). • Ability to deliver high-quality customer service and maintain positive work relationships. • Ability to organize and evaluate data to drive decision making. • Ability to collaborate with diverse communities and demonstrate cultural sensitivity. • Understanding of eligibility systems and requirements. • Experience with .NET applications, Angular front-ends, and relational databases. • Intermediate to advanced skills in Microsoft Word, Excel, and SharePoint. • Ability to develop user stories and acceptance criteria. • Effective communication, collaboration, and customer service skills. • Ability to collaborate with diverse communities and maintain positive work relationships. • Strong analytical and problem-solving skills • Excellent communication and stakeholder management • Ability to translate business requirements into technical test artifacts. • Attention to detail and commitment to quality. • Ability to manage multiple priorities in a fast-paced environment. Physical Requirements • Office-based work with intermittent sitting, standing, and walking. • Ability to speak clearly and hear at a normal conversational level. • Visual acuity for data analysis and computer work. • Full range of hand and finger motion for data entry. Required Skills: Skill Required / Desired Amount of Experience Quality Assurance (QA), User Acceptance Testing (UAT), and/or Business Analysis roles supporting enterprise systemsRequired5YearsTest automation, including automation strategy development and transitioning manual testing processes inRequired3YearsDeveloping test strategies, test cases, test scripts, and executing functional, regression, integration, end-to-end, and UAT testingRequired3YearsExperience with automation tools such as Selenium, Playwright, Cypress, TestComplete, Power Automate, UFT, or similar technologies.Required3YearsHands -on experience with QA and test management tools such as Jira, Azure DevOps, Smartsheet, or similar platforms.Required3Years
Macpower Digital Assets Edge Private Limited
Atlanta, Georgia
Job Description Job Description Job Summary: The Lead Services Engineer is responsible for technical leadership for building and managing APIs that support our Digital Apps, In-store integrations, payments, etc. Responsible for discovery, design, development and lifecycle management for services in our Azure Middleware. This individual serves as a lead resource and developer on the team for supporting project workload requested by business/marketing product owners and other stakeholders. The Services Engineer provides thought leadership and technical leadership for other services engineers as well as architects and business analysts on forward development and feature design/discovery. This role will not be responsible for HR management of the team, which will allow them to be able to oversee the technical aspects of the team's growth and delivery while also contributing individually. Duties and Responsibilities: Designs, develops and documents feature requests for various business and marketing functionality requests: Azure APIM, Azure Function Apps, Azure Logic Apps, Storage Accounts, Azure Key Vault, ARM Templates, application insights, NPM Packages, MongoDB, Workato, automation tools, etc. Leads design, development and maintenance of cloud software according to best practices and standards. Own the architecture decisions and leads the delivery and operation of the team products. Including individual contributions as a hands-on engineer as well as delegated tasks and support to other engineers. Research emerging technology trends to make appropriate industry recommendations. Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Coordinate and collaborate with development teams and assist with other team functions as needed to provide Services support. Work Experience/Education: Bachelor's degree from an accredited college or university in Information Technology, Computer Science or related field or appropriate industry experience required. 4 Years Azure experience is preferred in APIM, Azure Functions, Azure Logic Apps, Key Vault, Storage Account, App Insights. 4 years .NET/C# experience required. 2 years Node.js experience required. Deep understanding of Azure Services Architecture and Development. Experience leading development teams preferred. Excellent written and verbal communication skills and communication with business partners. Relevant, industry-recognized technical certifications are a plus. Experience with cloud and virtual development is preferred. Role Specific Competencies: Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external stakeholders. Gets first-hand customer information and uses it for improvements in products and services. Acts with stakeholders in mind. Establishes and maintains effective relationships with stakeholders and gains their trust and respect. Problem Solving: Uses rigorous logic and method to solve complex problems with effective solutions. Uses thought leadership to gain knowledge of the system to design solutions for optimal experience. Leads the development team in solutioning features and functionality based on the requirements given from stakeholders. Planning: Accurately scopes out length and difficulty of tasks and projects to set objectives and goals. Breaks down larger features into smaller functional deliverables. Total Work Systems: Works directly with Solutions Architects and Enterprise Architects to design scalable/maintainable solutions that follow the best practices and procedures outlined in the enterprise. Follows the patterns defined but also give ideas on how to improve and modernize products. Process Management: Skilled in figuring out the processes necessary to build quality products, breaking down tasks into efficient, measurable workflow and simplify complex processes.
11/12/2026
Full time
Job Description Job Description Job Summary: The Lead Services Engineer is responsible for technical leadership for building and managing APIs that support our Digital Apps, In-store integrations, payments, etc. Responsible for discovery, design, development and lifecycle management for services in our Azure Middleware. This individual serves as a lead resource and developer on the team for supporting project workload requested by business/marketing product owners and other stakeholders. The Services Engineer provides thought leadership and technical leadership for other services engineers as well as architects and business analysts on forward development and feature design/discovery. This role will not be responsible for HR management of the team, which will allow them to be able to oversee the technical aspects of the team's growth and delivery while also contributing individually. Duties and Responsibilities: Designs, develops and documents feature requests for various business and marketing functionality requests: Azure APIM, Azure Function Apps, Azure Logic Apps, Storage Accounts, Azure Key Vault, ARM Templates, application insights, NPM Packages, MongoDB, Workato, automation tools, etc. Leads design, development and maintenance of cloud software according to best practices and standards. Own the architecture decisions and leads the delivery and operation of the team products. Including individual contributions as a hands-on engineer as well as delegated tasks and support to other engineers. Research emerging technology trends to make appropriate industry recommendations. Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Coordinate and collaborate with development teams and assist with other team functions as needed to provide Services support. Work Experience/Education: Bachelor's degree from an accredited college or university in Information Technology, Computer Science or related field or appropriate industry experience required. 4 Years Azure experience is preferred in APIM, Azure Functions, Azure Logic Apps, Key Vault, Storage Account, App Insights. 4 years .NET/C# experience required. 2 years Node.js experience required. Deep understanding of Azure Services Architecture and Development. Experience leading development teams preferred. Excellent written and verbal communication skills and communication with business partners. Relevant, industry-recognized technical certifications are a plus. Experience with cloud and virtual development is preferred. Role Specific Competencies: Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external stakeholders. Gets first-hand customer information and uses it for improvements in products and services. Acts with stakeholders in mind. Establishes and maintains effective relationships with stakeholders and gains their trust and respect. Problem Solving: Uses rigorous logic and method to solve complex problems with effective solutions. Uses thought leadership to gain knowledge of the system to design solutions for optimal experience. Leads the development team in solutioning features and functionality based on the requirements given from stakeholders. Planning: Accurately scopes out length and difficulty of tasks and projects to set objectives and goals. Breaks down larger features into smaller functional deliverables. Total Work Systems: Works directly with Solutions Architects and Enterprise Architects to design scalable/maintainable solutions that follow the best practices and procedures outlined in the enterprise. Follows the patterns defined but also give ideas on how to improve and modernize products. Process Management: Skilled in figuring out the processes necessary to build quality products, breaking down tasks into efficient, measurable workflow and simplify complex processes.
Job Description Job Description Job Description: Performance / Load Test Engineer Middletown,PA Remote Description of Duties SDLC & Quality Governance Follow organizational SDLC and quality governance processes to ensure performance readiness across all enterprise modernization program releases. Define performance testing strategy, scope, workloads, non-functional requirements, and acceptance criteria. Performance & Load Testing Execution Design and execute performance, load, stress, endurance, and scalability testing using NeoLoad across enterprise components, including: SAP BRIM (Convergent Charging, Convergent Invoicing, FI-CA, Subscription Billing) SAP Convergent Mediation (CM) for high-volume and event mediation processing SAP S/4HANA and supporting SAP modules SAP Datasphere for analytics, reporting, and data integration performance validation CRM applications (Dynamics CE customer service and case management workflows) Middleware and integration layers (APIs, batch interfaces, event-driven integrations) Customer-facing channels (web portals, mobile applications, IVR, chatbot) Simulate real-world enterprise workloads including transactional events, mediation events, billing cycles, payment processing, CRM interactions, analytics queries, batch jobs, and peak-volume scenarios. Validate system behavior under concurrent users, high-volume API traffic, batch processing, and large-scale SAP financial operations. Execute end-to-end performance testing of integrations between CRM and SAP systems, including: CRM SAP (billing requests, account updates, case-driven transactions) SAP CRM (financial updates, invoice status, customer data synchronization) Validation of synchronous and asynchronous integration patterns, APIs, message queues, and batch interfaces Monitoring, Analysis & Reporting Monitor performance metrics including response times, throughput, error rates, resource utilization, and system saturation points. Analyze test results across SAP, CRM, integration, analytics, and infrastructure layers to identify bottlenecks. Prepare detailed performance test reports, dashboards, and executive summaries with clear go/no-go recommendations. Tooling & Automation Develop, maintain, and execute performance test scripts using NeoLoad (required). Perform API, integration, and data-pipeline performance testing using NeoLoad capabilities. Integrate NeoLoad tests with CI/CD pipelines where applicable. Establish performance baselines and support release-to-release benchmarking and regression analysis. Collaboration & Delivery Support Support System Integration Testing (SIT), User Acceptance Testing (UAT), PI cycles, Show-backs, Go-Live, and Hypercare phases with rigorous performance validation. Promote performance testing best practices and continuous improvement across the program. Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, and best practices. All documentation shall follow standard organizational templates. Adhere to all established IT standards, policies, and procedures. Minimum Experience/Skillset 8+ years of overall IT testing experience. 4+ years of hands-on performance/load testing experience. Strong hands-on experience with NeoLoad (Required). Experience testing enterprise-scale applications with high transaction volumes. Experience testing SAP systems, CRM platforms, analytics platforms, and complex enterprise integrations. Strong understanding of: Load, stress, endurance, and scalability testing API and middleware performance testing Batch, mediation, analytics, and asynchronous processing validation Preferred / Additional Skills Experience with SAP environments (SAP BRIM, S/4HANA, ECC). Experience with SAP Convergent Mediation (CM). Experience with SAP Datasphere. Experience testing CRM SAP bi-directional integrations. Experience testing CRM-to-ERP integrations. Experience with tolling, transportation, or public-sector systems. Experience with cloud or hybrid infrastructure performance testing.
11/12/2026
Full time
Job Description Job Description Job Description: Performance / Load Test Engineer Middletown,PA Remote Description of Duties SDLC & Quality Governance Follow organizational SDLC and quality governance processes to ensure performance readiness across all enterprise modernization program releases. Define performance testing strategy, scope, workloads, non-functional requirements, and acceptance criteria. Performance & Load Testing Execution Design and execute performance, load, stress, endurance, and scalability testing using NeoLoad across enterprise components, including: SAP BRIM (Convergent Charging, Convergent Invoicing, FI-CA, Subscription Billing) SAP Convergent Mediation (CM) for high-volume and event mediation processing SAP S/4HANA and supporting SAP modules SAP Datasphere for analytics, reporting, and data integration performance validation CRM applications (Dynamics CE customer service and case management workflows) Middleware and integration layers (APIs, batch interfaces, event-driven integrations) Customer-facing channels (web portals, mobile applications, IVR, chatbot) Simulate real-world enterprise workloads including transactional events, mediation events, billing cycles, payment processing, CRM interactions, analytics queries, batch jobs, and peak-volume scenarios. Validate system behavior under concurrent users, high-volume API traffic, batch processing, and large-scale SAP financial operations. Execute end-to-end performance testing of integrations between CRM and SAP systems, including: CRM SAP (billing requests, account updates, case-driven transactions) SAP CRM (financial updates, invoice status, customer data synchronization) Validation of synchronous and asynchronous integration patterns, APIs, message queues, and batch interfaces Monitoring, Analysis & Reporting Monitor performance metrics including response times, throughput, error rates, resource utilization, and system saturation points. Analyze test results across SAP, CRM, integration, analytics, and infrastructure layers to identify bottlenecks. Prepare detailed performance test reports, dashboards, and executive summaries with clear go/no-go recommendations. Tooling & Automation Develop, maintain, and execute performance test scripts using NeoLoad (required). Perform API, integration, and data-pipeline performance testing using NeoLoad capabilities. Integrate NeoLoad tests with CI/CD pipelines where applicable. Establish performance baselines and support release-to-release benchmarking and regression analysis. Collaboration & Delivery Support Support System Integration Testing (SIT), User Acceptance Testing (UAT), PI cycles, Show-backs, Go-Live, and Hypercare phases with rigorous performance validation. Promote performance testing best practices and continuous improvement across the program. Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, and best practices. All documentation shall follow standard organizational templates. Adhere to all established IT standards, policies, and procedures. Minimum Experience/Skillset 8+ years of overall IT testing experience. 4+ years of hands-on performance/load testing experience. Strong hands-on experience with NeoLoad (Required). Experience testing enterprise-scale applications with high transaction volumes. Experience testing SAP systems, CRM platforms, analytics platforms, and complex enterprise integrations. Strong understanding of: Load, stress, endurance, and scalability testing API and middleware performance testing Batch, mediation, analytics, and asynchronous processing validation Preferred / Additional Skills Experience with SAP environments (SAP BRIM, S/4HANA, ECC). Experience with SAP Convergent Mediation (CM). Experience with SAP Datasphere. Experience testing CRM SAP bi-directional integrations. Experience testing CRM-to-ERP integrations. Experience with tolling, transportation, or public-sector systems. Experience with cloud or hybrid infrastructure performance testing.
Prominent Global Solutions
Fort George G Meade, Maryland
Job Description Job Description PGS is seeking a experiences Network Engineer that specializing in routing and switching to serve as the senior technical authority for the routed and switched enterprise. The role is responsible for advancing network innovation through the execution of strategic design and implementation efforts that improve the security, scalability, resiliency, and performance of the enterprise network. This position is responsible for overall network engineering support across a broad range of efforts, including planning, designing, and evaluating the various components of the network. Duties include providing specifications for network architecture, evaluating and recommending new technologies to enhance current capabilities, performing needs assessments, and directing the installation, modification, testing, and servicing of network infrastructure. The successful candidate sets technical direction for routing and switching across the enterprise, defining standards, resolving the architecture questions no one else can, and directing the work of other engineers against designs they own. Responsibilities: Own the enterprise routing and switching architecture, including core, distribution, access, WAN edge, and data center interconnect designs. Define routing architecture and policy standards across BGP, OSPF, EIGRP, and static routing, including addressing strategy, route filtering and summarization, path selection, redistribution boundaries, and convergence targets. Define Layer 2 and high-availability architecture, including VLAN and spanning-tree strategy, link aggregation, redundancy models, VRF and segmentation structure, multicast design, and QoS policy architecture. Evaluate the current network architecture, identify gaps and improvement opportunities, estimate level of effort, assess implementation risk, and develop practical engineering plans to improve enterprise capabilities. Provide specifications for network architecture, evaluate and recommend emerging technologies, and perform needs assessments to inform design and investment decisions. Establish and enforce configuration standards, design patterns, and technical baselines that other engineers build against. Drive strategic engineering projects from concept through implementation, including architecture evaluation, requirements analysis, dependency identification, design coordination, planning, execution, validation, and transition to operations. Develop and manage implementation plans, schedules, cutover strategies, contingency plans, rollback procedures, validation steps, stakeholder communications, and change documentation for mission-critical network changes. Lead network modernization efforts such as segmentation, IPv4/IPv6 transition, network optimization, connectivity consolidation, lifecycle replacement, automation, and software-defined networking adoption. Coordinate change windows, maintenance activities, test validation, and rollback procedures for high-impact network activities. Partner with architecture, cybersecurity, operations, project management, and technical SME teams to resolve blockers, manage dependencies, and reduce delivery risk. Technical Leadership Serve as the final technical escalation point for complex routing, switching, transport, and performance problems spanning multiple domains and vendors. Provide technical direction, mentoring, and day-to-day guidance to network engineers, administrators, and analysts; review designs and implementation work for technical quality. Organize technical priorities, track details across concurrent efforts, manage competing demands, and maintain accountability against aggressive schedules. Continuously improve engineering processes, documentation standards, implementation playbooks, migration runbooks, technical standards, and execution models to accelerate delivery, reduce rework, improve operational handoff, and lower sustainment burden. Develop and maintain engineering and operational documentation, including: Logical and physical network designs and architecture diagrams Routing architecture, policy standards, and addressing plans Configuration standards, design patterns, and technical baselines Implementation and cutover plans with rollback and contingency procedures Test and validation plans Risk, dependency, and decision registers Technical standards, playbooks, and runbooks As-built and operations transition documentation Qualifications: Bachelor's degree or equivalent experience and 12+ years of prior relevant experience, or Master's degree with 10+ years of experience. Specific experience, education, and training may be considered in lieu of a degree. Current IAT Level II or higher certification, such as Security+ or CISSP. Expert-level hands-on experience designing, engineering, and troubleshooting enterprise routing and switching infrastructure in large, complex environments. Deep knowledge of TCP/IP, BGP, OSPF, EIGRP, route policy and redistribution, VLANs, spanning tree, link aggregation, VRFs, MPLS, multicast, QoS, NAT, and high-availability design. Experience evaluating enterprise network architectures and developing improvement plans across LAN, WAN, WLAN, routing, switching, firewalls, VPN, proxies, software-defined networking, and cloud-connected environments. Experience leading network engineering projects from planning through implementation, including requirements analysis, dependency management, risk reduction, contingency planning, execution oversight, validation, and operational transition. Experience serving as a senior technical lead directing the work of other network engineers, administrators, or analysts. Hands-on experience with two or more of the following network technologies: Cisco, Aruba, Palo Alto, Dell, Infoblox, and Brocade. Experience documenting logical and physical network designs, implementation plans, risks, dependencies, decision points, and technical recommendations using tools such as Visio, PowerPoint, Cameo, or similar. Excellent written and verbal communication skills, including experience presenting architecture recommendations, implementation plans, risks, and status to technical leadership, stakeholders, and approval boards. Clearance: Active DoD Secret clearance. Location: Fort Meade, MD (Hybrid once candidate is acclimated to the position)
11/12/2026
Full time
Job Description Job Description PGS is seeking a experiences Network Engineer that specializing in routing and switching to serve as the senior technical authority for the routed and switched enterprise. The role is responsible for advancing network innovation through the execution of strategic design and implementation efforts that improve the security, scalability, resiliency, and performance of the enterprise network. This position is responsible for overall network engineering support across a broad range of efforts, including planning, designing, and evaluating the various components of the network. Duties include providing specifications for network architecture, evaluating and recommending new technologies to enhance current capabilities, performing needs assessments, and directing the installation, modification, testing, and servicing of network infrastructure. The successful candidate sets technical direction for routing and switching across the enterprise, defining standards, resolving the architecture questions no one else can, and directing the work of other engineers against designs they own. Responsibilities: Own the enterprise routing and switching architecture, including core, distribution, access, WAN edge, and data center interconnect designs. Define routing architecture and policy standards across BGP, OSPF, EIGRP, and static routing, including addressing strategy, route filtering and summarization, path selection, redistribution boundaries, and convergence targets. Define Layer 2 and high-availability architecture, including VLAN and spanning-tree strategy, link aggregation, redundancy models, VRF and segmentation structure, multicast design, and QoS policy architecture. Evaluate the current network architecture, identify gaps and improvement opportunities, estimate level of effort, assess implementation risk, and develop practical engineering plans to improve enterprise capabilities. Provide specifications for network architecture, evaluate and recommend emerging technologies, and perform needs assessments to inform design and investment decisions. Establish and enforce configuration standards, design patterns, and technical baselines that other engineers build against. Drive strategic engineering projects from concept through implementation, including architecture evaluation, requirements analysis, dependency identification, design coordination, planning, execution, validation, and transition to operations. Develop and manage implementation plans, schedules, cutover strategies, contingency plans, rollback procedures, validation steps, stakeholder communications, and change documentation for mission-critical network changes. Lead network modernization efforts such as segmentation, IPv4/IPv6 transition, network optimization, connectivity consolidation, lifecycle replacement, automation, and software-defined networking adoption. Coordinate change windows, maintenance activities, test validation, and rollback procedures for high-impact network activities. Partner with architecture, cybersecurity, operations, project management, and technical SME teams to resolve blockers, manage dependencies, and reduce delivery risk. Technical Leadership Serve as the final technical escalation point for complex routing, switching, transport, and performance problems spanning multiple domains and vendors. Provide technical direction, mentoring, and day-to-day guidance to network engineers, administrators, and analysts; review designs and implementation work for technical quality. Organize technical priorities, track details across concurrent efforts, manage competing demands, and maintain accountability against aggressive schedules. Continuously improve engineering processes, documentation standards, implementation playbooks, migration runbooks, technical standards, and execution models to accelerate delivery, reduce rework, improve operational handoff, and lower sustainment burden. Develop and maintain engineering and operational documentation, including: Logical and physical network designs and architecture diagrams Routing architecture, policy standards, and addressing plans Configuration standards, design patterns, and technical baselines Implementation and cutover plans with rollback and contingency procedures Test and validation plans Risk, dependency, and decision registers Technical standards, playbooks, and runbooks As-built and operations transition documentation Qualifications: Bachelor's degree or equivalent experience and 12+ years of prior relevant experience, or Master's degree with 10+ years of experience. Specific experience, education, and training may be considered in lieu of a degree. Current IAT Level II or higher certification, such as Security+ or CISSP. Expert-level hands-on experience designing, engineering, and troubleshooting enterprise routing and switching infrastructure in large, complex environments. Deep knowledge of TCP/IP, BGP, OSPF, EIGRP, route policy and redistribution, VLANs, spanning tree, link aggregation, VRFs, MPLS, multicast, QoS, NAT, and high-availability design. Experience evaluating enterprise network architectures and developing improvement plans across LAN, WAN, WLAN, routing, switching, firewalls, VPN, proxies, software-defined networking, and cloud-connected environments. Experience leading network engineering projects from planning through implementation, including requirements analysis, dependency management, risk reduction, contingency planning, execution oversight, validation, and operational transition. Experience serving as a senior technical lead directing the work of other network engineers, administrators, or analysts. Hands-on experience with two or more of the following network technologies: Cisco, Aruba, Palo Alto, Dell, Infoblox, and Brocade. Experience documenting logical and physical network designs, implementation plans, risks, dependencies, decision points, and technical recommendations using tools such as Visio, PowerPoint, Cameo, or similar. Excellent written and verbal communication skills, including experience presenting architecture recommendations, implementation plans, risks, and status to technical leadership, stakeholders, and approval boards. Clearance: Active DoD Secret clearance. Location: Fort Meade, MD (Hybrid once candidate is acclimated to the position)
Job Description Job Description Job Description:Bill Rate: $ 60.00 Location: Remote Duration: 6 month Role Title: Parloa QA Automation lead Description: "Strong experience in QA, functional testing, and test automation. Hands-on experience with automation tools/frameworks Experience validating complex end-to-end workflows. Ability to design automated tests for dynamic and non-deterministic AI responses. Strong analytical skills for validating prompts, conversational flows, and expected outcomes." SKILLS_REQUIRED " We are looking for a QA Engineer to support the testing of AI-based voice agents. The resource will be responsible for validating end-to-end voice workflows, AI responses, prompt-driven interactions, and integrations. The role will involve both manual testing and test automation, with a strong focus on identifying opportunities to automate AI voice and conversational workflows. Key Responsibilities Validate end-to-end AI voice agent workflows across different business scenarios. Perform functional, integration, regression, and end-to-end testing. Validate prompt workflows, including different user inputs, conversational paths, and expected AI responses. Test voice interactions for correct workflow execution and response handling. Create and execute test scenarios covering positive, negative, and edge-case conversations. Identify opportunities to automate voice-agent and prompt-based testing. Design and maintain automated test scripts/frameworks for repeatable AI voice workflows. Validate integrations between the AI voice platform and dependent applications/services. Analyze failures and work closely with development and AI teams to identify defects. Support continuous improvement of the QA approach as AI voice capabilities evolve." EXPERIENCE_RANGE_IN_REQUIRED_SKILLS 8 to 10 Role Descriptions: Candidate must have experience in Parloa Testing/IVR Testing will be considered for this position.Analyze business and functional requirements for AI/voice bot applications.Prepare test scenarios test cases and test data.Perform functional testing of voice and chat conversations.Validate conversational flows intents entities and dialog management.Conduct end-to-end testing across integrated systems and APIs.Perform regression smoke and sanity testing for new releases.Verify speech recognition accuracy and response quality.Test multi-language and multi-channel customer interactions.Identify log track and retest defects using defect management tools (JIRA/Azure DevOps).Validate integrations with CRM backend systems and third-party services.Execute negative boundary and usability test cases.Ensure compliance with business security and accessibility requirements.Collaborate with Business Analysts Developers and Product Owners to resolve issues.Prepare test execution reports and provide release readiness status.Support UAT and production validation activities. Essential Skills: Analyze business and functional requirements for AI/voice bot applications.Prepare test scenarios test cases and test data.Perform functional testing of voice and chat conversations.Validate conversational flows intents entities and dialog management.Conduct end-to-end testing across integrated systems and APIs.Perform regression smoke and sanity testing for new releases.Verify speech recognition accuracy and response quality.Test multi-language and multi-channel customer interactions.Identify log track and retest defects using defect management tools (JIRA/Azure DevOps).Validate integrations with CRM backend systems and third-party services.Execute negative boundary and usability test cases.Ensure compliance with business security and accessibility requirements.Collaborate with Business Analysts Developers and Product Owners to resolve issues.Prepare test execution reports and provide release readiness status.Support UAT and production validation activities. Desirable Skills: Keyword: Skills: Digital : Chatbots / Conversational Agents ORACLE SQL AI Agents Manual Testing Processes and Management Performance Testing ERP / CRM Testing Automated QA - TestComplete Experience Required: 6-8
11/12/2026
Full time
Job Description Job Description Job Description:Bill Rate: $ 60.00 Location: Remote Duration: 6 month Role Title: Parloa QA Automation lead Description: "Strong experience in QA, functional testing, and test automation. Hands-on experience with automation tools/frameworks Experience validating complex end-to-end workflows. Ability to design automated tests for dynamic and non-deterministic AI responses. Strong analytical skills for validating prompts, conversational flows, and expected outcomes." SKILLS_REQUIRED " We are looking for a QA Engineer to support the testing of AI-based voice agents. The resource will be responsible for validating end-to-end voice workflows, AI responses, prompt-driven interactions, and integrations. The role will involve both manual testing and test automation, with a strong focus on identifying opportunities to automate AI voice and conversational workflows. Key Responsibilities Validate end-to-end AI voice agent workflows across different business scenarios. Perform functional, integration, regression, and end-to-end testing. Validate prompt workflows, including different user inputs, conversational paths, and expected AI responses. Test voice interactions for correct workflow execution and response handling. Create and execute test scenarios covering positive, negative, and edge-case conversations. Identify opportunities to automate voice-agent and prompt-based testing. Design and maintain automated test scripts/frameworks for repeatable AI voice workflows. Validate integrations between the AI voice platform and dependent applications/services. Analyze failures and work closely with development and AI teams to identify defects. Support continuous improvement of the QA approach as AI voice capabilities evolve." EXPERIENCE_RANGE_IN_REQUIRED_SKILLS 8 to 10 Role Descriptions: Candidate must have experience in Parloa Testing/IVR Testing will be considered for this position.Analyze business and functional requirements for AI/voice bot applications.Prepare test scenarios test cases and test data.Perform functional testing of voice and chat conversations.Validate conversational flows intents entities and dialog management.Conduct end-to-end testing across integrated systems and APIs.Perform regression smoke and sanity testing for new releases.Verify speech recognition accuracy and response quality.Test multi-language and multi-channel customer interactions.Identify log track and retest defects using defect management tools (JIRA/Azure DevOps).Validate integrations with CRM backend systems and third-party services.Execute negative boundary and usability test cases.Ensure compliance with business security and accessibility requirements.Collaborate with Business Analysts Developers and Product Owners to resolve issues.Prepare test execution reports and provide release readiness status.Support UAT and production validation activities. Essential Skills: Analyze business and functional requirements for AI/voice bot applications.Prepare test scenarios test cases and test data.Perform functional testing of voice and chat conversations.Validate conversational flows intents entities and dialog management.Conduct end-to-end testing across integrated systems and APIs.Perform regression smoke and sanity testing for new releases.Verify speech recognition accuracy and response quality.Test multi-language and multi-channel customer interactions.Identify log track and retest defects using defect management tools (JIRA/Azure DevOps).Validate integrations with CRM backend systems and third-party services.Execute negative boundary and usability test cases.Ensure compliance with business security and accessibility requirements.Collaborate with Business Analysts Developers and Product Owners to resolve issues.Prepare test execution reports and provide release readiness status.Support UAT and production validation activities. Desirable Skills: Keyword: Skills: Digital : Chatbots / Conversational Agents ORACLE SQL AI Agents Manual Testing Processes and Management Performance Testing ERP / CRM Testing Automated QA - TestComplete Experience Required: 6-8
Job Description Job Description Job Description: QA Automation Test Lead Duration : 6 Months Contract Location: Indianapolis, IN Onsite, Rate $55-60/hr Role Summary The Test Lead is responsible for defining and driving the testing strategy for one or more product teams. This person leads a team of test engineers, owns the quality of releases, and partners with product, development, and operations to ensure software is delivered on time, meets requirements, and is reliable in production. The role combines hands-on technical expertise with people leadership and strategic planning. Key Responsibilities Test Strategy and Planning Define test strategy, test plans, and quality metrics aligned with project goals and release schedules Assess risk and prioritize testing efforts across functional, regression, integration, performance, and security testing Estimate testing effort and contribute to sprint and release planning Team Leadership Lead, mentor, and coach a team of QA/test engineers; assign work and manage workload Conduct performance reviews, support career development, and participate in hiring Foster a culture of quality ownership across the engineering organization Test Execution and Automation Oversee design and execution of manual and automated test cases Drive test automation strategy, framework selection, and CI/CD integration Review test coverage and continuously improve the efficiency and reliability of test suites Collaboration Work closely with product owners, developers, DevOps, and business analysts to clarify requirements and acceptance criteria Communicate status, risks, and blockers to project managers and senior leadership Coordinate with vendors or offshore teams where applicable Required Qualifications Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience 6 years of experience in software testing/QA, including 2 years in a lead or senior role Strong knowledge of SDLC, STLC, and Agile/Scrum methodologies Experience with test management and defect tracking tools (e.g., Jira) Excellent written and verbal communication, with the ability to influence stakeholders Preferred Qualifications ISTQB Advanced Level (Test Manager) or equivalent certification Experience testing cloud-based applications (AWS, Azure, Eligible to workP) and microservices Key Competencies Leadership and mentoring Analytical and risk-based thinking Attention to detail and a quality mindset Strong organization and prioritization Problem-solving and adaptability Stakeholder management Success Measures Reduction in escaped defects and production incidents Increased automation coverage and faster regression cycles On-time, high-quality releases Team engagement, growth, and retentio Role Descriptions: Key ResponsibilitiesOwn the overall test strategy test plan estimates schedule scope entry and exit criteria and testing deliverables.Lead functional integration system regression user acceptance and release validation activities across applications and interfaces.Engage with business users and client stakeholders to understand requirements assess testability clarify acceptance criteria and identify risks early.Coordinate daily activities across onsite and offshore testing teams allocate work monitor progress and remove delivery impediments.Review test scenarios test cases test data requirements traceability execution evidence and defect documentation for completeness and quality.Manage the defect lifecycle facilitate triage meetings drive root-cause discussions and ensure timely closure of critical defects.Publish accurate test status dashboards quality metrics risk and issue logs and release readiness recommendations to stakeholders.Collaborate with development business analysis infrastructure data security and release management teams throughout the delivery lifecycle.Identify automation opportunities and work with automation teams to improve regression coverage execution efficiency and quality controls.Ensure adherence to client processes quality standards documentation requirements audit controls and applicable regulatory or compliance expectations.Support production deployment post-release validation incident analysis and continuous improvement initiatives.Mentor test team members conduct reviews share best practices and promote accountability and a quality-first culture. Essential Skills: Key ResponsibilitiesOwn the overall test strategy test plan estimates schedule scope entry and exit criteria and testing deliverables.Lead functional integration system regression user acceptance and release validation activities across applications and interfaces.Engage with business users and client stakeholders to understand requirements assess testability clarify acceptance criteria and identify risks early.Coordinate daily activities across onsite and offshore testing teams allocate work monitor progress and remove delivery impediments.Review test scenarios test cases test data requirements traceability execution evidence and defect documentation for completeness and quality.Manage the defect lifecycle facilitate triage meetings drive root-cause discussions and ensure timely closure of critical defects.Publish accurate test status dashboards quality metrics risk and issue logs and release readiness recommendations to stakeholders.Collaborate with development business analysis infrastructure data security and release management teams throughout the delivery lifecycle.Identify automation opportunities and work with automation teams to improve regression coverage execution efficiency and quality controls.Ensure adherence to client processes quality standards documentation requirements audit controls and applicable regulatory or compliance expectations.Support production deployment post-release validation incident analysis and continuous improvement initiatives.Mentor test team members conduct reviews share best practices and promote accountability and a quality-first culture. Desirable Skills: Keyword: Skills: HiTech : Automation Testing Experience Required: 8-10
11/12/2026
Full time
Job Description Job Description Job Description: QA Automation Test Lead Duration : 6 Months Contract Location: Indianapolis, IN Onsite, Rate $55-60/hr Role Summary The Test Lead is responsible for defining and driving the testing strategy for one or more product teams. This person leads a team of test engineers, owns the quality of releases, and partners with product, development, and operations to ensure software is delivered on time, meets requirements, and is reliable in production. The role combines hands-on technical expertise with people leadership and strategic planning. Key Responsibilities Test Strategy and Planning Define test strategy, test plans, and quality metrics aligned with project goals and release schedules Assess risk and prioritize testing efforts across functional, regression, integration, performance, and security testing Estimate testing effort and contribute to sprint and release planning Team Leadership Lead, mentor, and coach a team of QA/test engineers; assign work and manage workload Conduct performance reviews, support career development, and participate in hiring Foster a culture of quality ownership across the engineering organization Test Execution and Automation Oversee design and execution of manual and automated test cases Drive test automation strategy, framework selection, and CI/CD integration Review test coverage and continuously improve the efficiency and reliability of test suites Collaboration Work closely with product owners, developers, DevOps, and business analysts to clarify requirements and acceptance criteria Communicate status, risks, and blockers to project managers and senior leadership Coordinate with vendors or offshore teams where applicable Required Qualifications Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience 6 years of experience in software testing/QA, including 2 years in a lead or senior role Strong knowledge of SDLC, STLC, and Agile/Scrum methodologies Experience with test management and defect tracking tools (e.g., Jira) Excellent written and verbal communication, with the ability to influence stakeholders Preferred Qualifications ISTQB Advanced Level (Test Manager) or equivalent certification Experience testing cloud-based applications (AWS, Azure, Eligible to workP) and microservices Key Competencies Leadership and mentoring Analytical and risk-based thinking Attention to detail and a quality mindset Strong organization and prioritization Problem-solving and adaptability Stakeholder management Success Measures Reduction in escaped defects and production incidents Increased automation coverage and faster regression cycles On-time, high-quality releases Team engagement, growth, and retentio Role Descriptions: Key ResponsibilitiesOwn the overall test strategy test plan estimates schedule scope entry and exit criteria and testing deliverables.Lead functional integration system regression user acceptance and release validation activities across applications and interfaces.Engage with business users and client stakeholders to understand requirements assess testability clarify acceptance criteria and identify risks early.Coordinate daily activities across onsite and offshore testing teams allocate work monitor progress and remove delivery impediments.Review test scenarios test cases test data requirements traceability execution evidence and defect documentation for completeness and quality.Manage the defect lifecycle facilitate triage meetings drive root-cause discussions and ensure timely closure of critical defects.Publish accurate test status dashboards quality metrics risk and issue logs and release readiness recommendations to stakeholders.Collaborate with development business analysis infrastructure data security and release management teams throughout the delivery lifecycle.Identify automation opportunities and work with automation teams to improve regression coverage execution efficiency and quality controls.Ensure adherence to client processes quality standards documentation requirements audit controls and applicable regulatory or compliance expectations.Support production deployment post-release validation incident analysis and continuous improvement initiatives.Mentor test team members conduct reviews share best practices and promote accountability and a quality-first culture. Essential Skills: Key ResponsibilitiesOwn the overall test strategy test plan estimates schedule scope entry and exit criteria and testing deliverables.Lead functional integration system regression user acceptance and release validation activities across applications and interfaces.Engage with business users and client stakeholders to understand requirements assess testability clarify acceptance criteria and identify risks early.Coordinate daily activities across onsite and offshore testing teams allocate work monitor progress and remove delivery impediments.Review test scenarios test cases test data requirements traceability execution evidence and defect documentation for completeness and quality.Manage the defect lifecycle facilitate triage meetings drive root-cause discussions and ensure timely closure of critical defects.Publish accurate test status dashboards quality metrics risk and issue logs and release readiness recommendations to stakeholders.Collaborate with development business analysis infrastructure data security and release management teams throughout the delivery lifecycle.Identify automation opportunities and work with automation teams to improve regression coverage execution efficiency and quality controls.Ensure adherence to client processes quality standards documentation requirements audit controls and applicable regulatory or compliance expectations.Support production deployment post-release validation incident analysis and continuous improvement initiatives.Mentor test team members conduct reviews share best practices and promote accountability and a quality-first culture. Desirable Skills: Keyword: Skills: HiTech : Automation Testing Experience Required: 8-10
Job Description Job Description Job Title: End to End Automation Test Manager Experience: 12-15 years Location: Santa Clara, CA Domain: Enterprise SaaS, CRM, Government Applications, Financial Systems Job Summary We are seeking an experienced Senior QA Lead / UAT Lead to drive end-to-end quality assurance, User Acceptance Testing (UAT), functional testing, integration testing, and release readiness for enterprise applications and cloud-based SaaS platforms. The ideal candidate will have extensive experience collaborating with business stakeholders, product owners, developers, and cross-functional teams to ensure that applications meet business requirements, functional expectations, and quality standards. This role requires strong leadership in UAT planning and execution, defect lifecycle management, requirements traceability, test strategy development, and stakeholder communication. The candidate should possess hands-on experience with test management tools, SQL-based backend validation, API testing, cloud applications, and enterprise integrations. Key Responsibilities 1. QA Strategy and Test Planning Develop and execute comprehensive QA strategies, test plans, test estimates, schedules, and resource plans. Lead functional, integration, regression, system, and user acceptance testing. Define testing scope, entry and exit criteria, acceptance criteria, and release readiness requirements. Identify testing risks, dependencies, and business-critical scenarios. Establish standardized QA processes, templates, metrics, and reporting practices. 2. User Acceptance Testing (UAT) Lead end-to-end UAT planning, preparation, execution, and sign-off activities. Collaborate with business users, product owners, and subject matter experts to understand business processes and requirements. Translate business requirements into UAT scenarios, test cases, and expected results. Maintain requirements-to-test traceability and ensure adequate test coverage. Coordinate UAT schedules, test data preparation, execution tracking, and business validation. Facilitate UAT review sessions and obtain stakeholder approval before production releases. 3. Defect Management and Resolution Lead daily defect triage meetings with business, development, product, and QA teams. Review defects for reproducibility, severity, business impact, and release priority. Ensure defects are documented with clear steps, test evidence, expected results, and actual results. Track defects through investigation, resolution, retesting, and closure. Communicate defect trends, outstanding risks, and quality metrics to project stakeholders. 4. SaaS Application and Integration Testing Lead testing of cloud-based SaaS applications, configurable workflows, business rules, and role-based access controls. Validate end-to-end business processes across integrated enterprise applications. Test REST APIs, web services, interface data exchanges, and cross-application dependencies. Validate data synchronization, batch processing, notifications, payment workflows, and reporting functionality. Perform backend data verification using SQL Server and Oracle databases. Support testing in AWS and other cloud-hosted application environments. 5. Release Management and Quality Reporting Coordinate smoke testing, regression testing, and release validation activities. Establish risk-based regression scope based on application changes and business impact. Assess overall application quality and communicate release risks to stakeholders. Prepare QA dashboards, test execution summaries, defect reports, and go/no-go recommendations. Ensure critical defects are resolved or appropriately assessed before production deployment. 6. Team Leadership and Stakeholder Collaboration Lead QA teams and coordinate testing activities across onshore, offshore, and globally distributed teams. Partner with business analysts, developers, product managers, project managers, and business users. Conduct requirements reviews, test case reviews, defect triage meetings, and status presentations. Mentor QA engineers and promote consistent testing practices. Identify opportunities to improve testing efficiency, coverage, and delivery quality. 7. Test Automation and Continuous Improvement Support test automation initiatives using Selenium, Python, and relevant automation frameworks. Collaborate with development and automation teams to maintain reliable regression suites. Identify repetitive test scenarios suitable for automation. Integrate automated testing into regression and release validation activities where appropriate. Improve test coverage, reduce manual effort, and strengthen overall QA effectiveness. Required Technical Skills Testing: Functional Testing, UAT, Integration Testing, Regression Testing, System Testing, Smoke Testing, Acceptance Testing. Test Management: Azure DevOps, Jira, Rally, Client Quality Center/ALM, Spira. Database: SQL Server, Oracle SQL, backend data validation, data integrity testing. API Testing: Postman, REST APIs, web services, interface validation. Automation: Selenium, Python, test automation support. Cloud and Enterprise Platforms: AWS, SaaS applications, Salesforce Service Cloud, Oracle Cloud HCM. Development and Technology Exposure: Java, .NET Core, JavaScript, enterprise application architectures. Delivery Methodologies: Agile, Scrum, Waterfall, SDLC, STLC, defect lifecycle management. Required Qualifications 12-15 years of experience in software quality assurance, software testing, and test leadership. Demonstrated experience leading UAT and coordinating with business stakeholders. Strong understanding of enterprise application workflows, business requirements, and acceptance criteria. Experience managing end-to-end testing across complex, integrated systems. Proficiency in test management tools, defect tracking, and quality reporting. Strong analytical, communication, leadership, and problem-solving skills. Experience managing multiple projects and collaborating with distributed delivery teams. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; a master's degree is an advantage.
11/12/2026
Full time
Job Description Job Description Job Title: End to End Automation Test Manager Experience: 12-15 years Location: Santa Clara, CA Domain: Enterprise SaaS, CRM, Government Applications, Financial Systems Job Summary We are seeking an experienced Senior QA Lead / UAT Lead to drive end-to-end quality assurance, User Acceptance Testing (UAT), functional testing, integration testing, and release readiness for enterprise applications and cloud-based SaaS platforms. The ideal candidate will have extensive experience collaborating with business stakeholders, product owners, developers, and cross-functional teams to ensure that applications meet business requirements, functional expectations, and quality standards. This role requires strong leadership in UAT planning and execution, defect lifecycle management, requirements traceability, test strategy development, and stakeholder communication. The candidate should possess hands-on experience with test management tools, SQL-based backend validation, API testing, cloud applications, and enterprise integrations. Key Responsibilities 1. QA Strategy and Test Planning Develop and execute comprehensive QA strategies, test plans, test estimates, schedules, and resource plans. Lead functional, integration, regression, system, and user acceptance testing. Define testing scope, entry and exit criteria, acceptance criteria, and release readiness requirements. Identify testing risks, dependencies, and business-critical scenarios. Establish standardized QA processes, templates, metrics, and reporting practices. 2. User Acceptance Testing (UAT) Lead end-to-end UAT planning, preparation, execution, and sign-off activities. Collaborate with business users, product owners, and subject matter experts to understand business processes and requirements. Translate business requirements into UAT scenarios, test cases, and expected results. Maintain requirements-to-test traceability and ensure adequate test coverage. Coordinate UAT schedules, test data preparation, execution tracking, and business validation. Facilitate UAT review sessions and obtain stakeholder approval before production releases. 3. Defect Management and Resolution Lead daily defect triage meetings with business, development, product, and QA teams. Review defects for reproducibility, severity, business impact, and release priority. Ensure defects are documented with clear steps, test evidence, expected results, and actual results. Track defects through investigation, resolution, retesting, and closure. Communicate defect trends, outstanding risks, and quality metrics to project stakeholders. 4. SaaS Application and Integration Testing Lead testing of cloud-based SaaS applications, configurable workflows, business rules, and role-based access controls. Validate end-to-end business processes across integrated enterprise applications. Test REST APIs, web services, interface data exchanges, and cross-application dependencies. Validate data synchronization, batch processing, notifications, payment workflows, and reporting functionality. Perform backend data verification using SQL Server and Oracle databases. Support testing in AWS and other cloud-hosted application environments. 5. Release Management and Quality Reporting Coordinate smoke testing, regression testing, and release validation activities. Establish risk-based regression scope based on application changes and business impact. Assess overall application quality and communicate release risks to stakeholders. Prepare QA dashboards, test execution summaries, defect reports, and go/no-go recommendations. Ensure critical defects are resolved or appropriately assessed before production deployment. 6. Team Leadership and Stakeholder Collaboration Lead QA teams and coordinate testing activities across onshore, offshore, and globally distributed teams. Partner with business analysts, developers, product managers, project managers, and business users. Conduct requirements reviews, test case reviews, defect triage meetings, and status presentations. Mentor QA engineers and promote consistent testing practices. Identify opportunities to improve testing efficiency, coverage, and delivery quality. 7. Test Automation and Continuous Improvement Support test automation initiatives using Selenium, Python, and relevant automation frameworks. Collaborate with development and automation teams to maintain reliable regression suites. Identify repetitive test scenarios suitable for automation. Integrate automated testing into regression and release validation activities where appropriate. Improve test coverage, reduce manual effort, and strengthen overall QA effectiveness. Required Technical Skills Testing: Functional Testing, UAT, Integration Testing, Regression Testing, System Testing, Smoke Testing, Acceptance Testing. Test Management: Azure DevOps, Jira, Rally, Client Quality Center/ALM, Spira. Database: SQL Server, Oracle SQL, backend data validation, data integrity testing. API Testing: Postman, REST APIs, web services, interface validation. Automation: Selenium, Python, test automation support. Cloud and Enterprise Platforms: AWS, SaaS applications, Salesforce Service Cloud, Oracle Cloud HCM. Development and Technology Exposure: Java, .NET Core, JavaScript, enterprise application architectures. Delivery Methodologies: Agile, Scrum, Waterfall, SDLC, STLC, defect lifecycle management. Required Qualifications 12-15 years of experience in software quality assurance, software testing, and test leadership. Demonstrated experience leading UAT and coordinating with business stakeholders. Strong understanding of enterprise application workflows, business requirements, and acceptance criteria. Experience managing end-to-end testing across complex, integrated systems. Proficiency in test management tools, defect tracking, and quality reporting. Strong analytical, communication, leadership, and problem-solving skills. Experience managing multiple projects and collaborating with distributed delivery teams. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; a master's degree is an advantage.
Job Description Job Description Qualifications: • 2 to 3 years of experience in Information Technology with expertise in test automation of applications from UI and API layer. • Candidate should have hands on experience of writing, maintaining automated UI and APIs tests written in Java, JavaScript, C#, Python using various open-source testing libraries like Selenium, Cypress, REST Assured, etc. • Hands on experience in OOPs languages like Java, C# and scripting languages like Python, Perl,Shell, Bash etc. • Experience with API and Microservices testing and automation • Knowledge and experience with Test Driven Development(TDD),Behavior Driven Development(BDD) with a testing framework like Cucumber,JBehave • Hands on experience with one or more querying languages such SQL (preferred), Oracle, MySQL and/or No SQL databases (Cassandra, MongoDB etc) • Experience deploying applications in AWS or OpenShift (Kubernetes) • Hands on experience in automating backend REST services including writing custom functions using tools such as Postman, REST Assured, Karate,Cypress, Ready API etc. • Hands on experience of building test automation framework from ground up using modular framework and design pattern like Page Object Model design pattern (POM) etc. • Experience of working in distributed agile teams using agile frameworks such as SCRUM , SAFe, XP etc. • Hands on experience of working with continues integration tools such Jenkins, Circle CI. • Able to independently create and maintain automation test jobs using tools such as Jenkins. • Hands on experience working with source code management tools such as GitLab, GitHub, AWS Code Commit etc. • Hands on experience of creating test reports from automation test run using tools such as cucumber report, Extent report etc. • Ability to quickly adapt to new tools and evolving technologies. • Must have the ability to clearly communicate with peers, business analysts, and subject matter experts • Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation • Proactive in nature with customer satisfaction as a primary goal • Excellent verbal and written communication. • Embraces Diverse people, thinking and styles • Consistently makes safety and security, of self and others, the priority Responsibilities: PREFERRED QUALIFICATIONS • Knowledge and experience with the Travel Industry • Infrastructure automation using docker and tools like Chef, Puppet, Terraform • Experience of working with various AWS cloud services such as EC2, s3 bucket, AWS code pipeline, CloudFormation, etc. • Hands on experience of virtualizing services for test automation using tools such as Wire Mock, Mockito etc. • Experience of working with test management and agile management tools such as VersionOne, qTest etc. • Experience of working with container orchestration tools such as docker, RED Hat OpenShift, AWS CloudFormation. • Experience of non-functional testing such as performance, load, stress, security, accessibility and usability testing. Responsibilities: • Design, develop, execute and maintain software to test the product/application • Define automation strategy, automation cases as well as Design tools for unit, functional, and performance testing in a programmatic manner • Participate in design and code inspections. • Propose improvements to our existing processes and build automated tools, libraries and utilities in order to improve the team's speed, quality and efficiency. • The testing code you write should expose defects in production level code as well as defects at the component and feature integration perspective • Work with a wide variety of technologies from front-end UI to back-end distributed web services • Own the design and implementation of tests that will help in end-to-end quality of major deliverables working closely with multiple engineers and teams to execute them • Integration of both the tests and infrastructure automation into the CI/CD pipeline is also a key responsibility in this position • Contribute to agile development teams following 12 Factor application development principles • Collaborate effectively within team environment "All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."
11/12/2026
Full time
Job Description Job Description Qualifications: • 2 to 3 years of experience in Information Technology with expertise in test automation of applications from UI and API layer. • Candidate should have hands on experience of writing, maintaining automated UI and APIs tests written in Java, JavaScript, C#, Python using various open-source testing libraries like Selenium, Cypress, REST Assured, etc. • Hands on experience in OOPs languages like Java, C# and scripting languages like Python, Perl,Shell, Bash etc. • Experience with API and Microservices testing and automation • Knowledge and experience with Test Driven Development(TDD),Behavior Driven Development(BDD) with a testing framework like Cucumber,JBehave • Hands on experience with one or more querying languages such SQL (preferred), Oracle, MySQL and/or No SQL databases (Cassandra, MongoDB etc) • Experience deploying applications in AWS or OpenShift (Kubernetes) • Hands on experience in automating backend REST services including writing custom functions using tools such as Postman, REST Assured, Karate,Cypress, Ready API etc. • Hands on experience of building test automation framework from ground up using modular framework and design pattern like Page Object Model design pattern (POM) etc. • Experience of working in distributed agile teams using agile frameworks such as SCRUM , SAFe, XP etc. • Hands on experience of working with continues integration tools such Jenkins, Circle CI. • Able to independently create and maintain automation test jobs using tools such as Jenkins. • Hands on experience working with source code management tools such as GitLab, GitHub, AWS Code Commit etc. • Hands on experience of creating test reports from automation test run using tools such as cucumber report, Extent report etc. • Ability to quickly adapt to new tools and evolving technologies. • Must have the ability to clearly communicate with peers, business analysts, and subject matter experts • Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation • Proactive in nature with customer satisfaction as a primary goal • Excellent verbal and written communication. • Embraces Diverse people, thinking and styles • Consistently makes safety and security, of self and others, the priority Responsibilities: PREFERRED QUALIFICATIONS • Knowledge and experience with the Travel Industry • Infrastructure automation using docker and tools like Chef, Puppet, Terraform • Experience of working with various AWS cloud services such as EC2, s3 bucket, AWS code pipeline, CloudFormation, etc. • Hands on experience of virtualizing services for test automation using tools such as Wire Mock, Mockito etc. • Experience of working with test management and agile management tools such as VersionOne, qTest etc. • Experience of working with container orchestration tools such as docker, RED Hat OpenShift, AWS CloudFormation. • Experience of non-functional testing such as performance, load, stress, security, accessibility and usability testing. Responsibilities: • Design, develop, execute and maintain software to test the product/application • Define automation strategy, automation cases as well as Design tools for unit, functional, and performance testing in a programmatic manner • Participate in design and code inspections. • Propose improvements to our existing processes and build automated tools, libraries and utilities in order to improve the team's speed, quality and efficiency. • The testing code you write should expose defects in production level code as well as defects at the component and feature integration perspective • Work with a wide variety of technologies from front-end UI to back-end distributed web services • Own the design and implementation of tests that will help in end-to-end quality of major deliverables working closely with multiple engineers and teams to execute them • Integration of both the tests and infrastructure automation into the CI/CD pipeline is also a key responsibility in this position • Contribute to agile development teams following 12 Factor application development principles • Collaborate effectively within team environment "All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."
