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Job Description Job Description Position: Data Center Technician Location: Memphis, TN 38118 Duration: Longterm Contract to Hire Pay rate $40.00/hr on w2 100% onsite role candidates must be open to ANY shift (1st, 2nd, and 3rd) What You'll Do Provide on-site technical support for Dell PowerEdge and other enterprise server hardware Diagnose and resolve server hardware failures and system issues to minimize customer downtime Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives/SSDs RAID/HBA components NICs and other PCIe components GPUs and accelerator hardware Motherboards/system boards and other server components Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms Execute both reactive break/fix and preventive maintenance following established procedures Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details Escalate complex technical issues when appropriate Participate in on-call rotations and provide extended coverage as required What You Bring - Required 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment Strong understanding of server hardware architecture and troubleshooting methodology Experience with hardware diagnostics, BIOS/firmware, and server management tools Familiarity with Linux or similar operating systems Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues Comfortable working independently in a customer-facing environment Ability to clearly communicate technical issues and resolutions to customers and internal teams Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules Company Description About Indotronix Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at: Company Description About Indotronix Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at:

Job Description Job Description Third-Party Risk Management Analyst Work Arrangement: Hybrid after successful completion of approximately 90 days of on-site training in Gettysburg, PA. Candidates must reside within or near ACNB Bank's service footprint in South Central Pennsylvania or Northern Maryland. Strengthen vendor partnerships. Improve mortgage quality. Make risk insights actionable. Are you skilled at evaluating risk, managing vendor relationships, and turning complex information into sound business decisions? Do you bring hands-on banking and mortgage experience and enjoy collaborating across departments to improve processes and outcomes? As ACNB Bank 's Third-Party Risk Management Analyst, you'll play a critical role in protecting the Bank by facilitating third-party vendor risk management activities while supporting mortgage quality control initiatives. Approximately 80% of your work will focus on vendor management and third-party risk oversight, with the remaining 20% dedicated to mortgage quality control activities. While mortgage QC processes can be taught, successful candidates must bring practical banking and mortgage lending experience that allows them to understand loan documentation, regulatory requirements, and operational risk. This is an opportunity to make a measurable impact by helping ACNB Bank make informed vendor decisions, maintain regulatory compliance, improve operational performance, and reduce risk. What You'll Accomplish / Responsibilities Lead third-party risk management efforts. Serve as the primary resource for vendor due diligence and ongoing monitoring activities. Evaluate operational, financial, cybersecurity, AI, regulatory, and reputational risks associated with current and prospective vendors, helping business leaders make informed decisions that protect the Bank. Build strong vendor oversight practices. Maintain accurate risk assessments, monitoring schedules, contract documentation, and review records. Collaborate with Legal, Compliance, Information Security, and business line leaders to ensure vendor relationships meet regulatory and business requirements. Support mortgage quality control and investor compliance. Partner with mortgage operations and the Bank's QC vendors to administer the mortgage quality control program. Monitor defect tracking, corrective action plans, and reporting activities that support compliance with Fannie Mae, Freddie Mac, FHA, VA, and USDA requirements. Turn findings into actionable improvements. Identify trends, root causes, and emerging risks within vendor reviews and mortgage quality-control results. Communicate findings clearly to management and recommend practical solutions that strengthen controls, improve processes, and reduce operational risk. Maintain a forward - looking risk perspective. Stay informed about evolving regulatory guidance, mortgage industry requirements, and third-party risk management best practices. Help ensure the Bank's risk management processes remain effective, compliant, and aligned with industry expectations. What You Bring to the Table Bachelor's degree in Business, Finance, Risk Management, Accounting, or a related field, or an equivalent combination of education and experience. Banking and mortgage lending experience , with a strong understanding of loan origination, processing, closing, servicing, or related mortgage operations. Experience such as holding an NMLS license, taking loan applications, delivering disclosures, or closing mortgage/home equity loans is highly valued. Experience evaluating risk, conducting due diligence, or supporting compliance, vendor management, audit, or operational-review activities within a financial institution. Knowledge of third-party risk management principles and the ability to assess vendor performance, financial condition, operational controls, cybersecurity practices, and regulatory compliance. Strong analytical and critical-thinking skills , with the ability to review complex information, identify risks or trends, and provide practical recommendations that support sound business decisions. Ability to communicate effectively and build partnerships across departments , working with stakeholders in Compliance, Legal, Information Security, Mortgage Operations, and other business units to achieve common objectives, along with strong organizational skills and proficiency in Microsoft 365 applications, including Excel, Word, Outlook, and Teams. Why You'll Love this Role Make a visible impact across the bank. Your work will directly influence vendor relationships, strengthen risk management practices, and support sound business decisions that protect the organization and its customers. Leverage your mortgage expertise while expanding your risk management career. Bring the banking and mortgage knowledge you've already developed and apply it in a broader role that offers exposure to vendor management, compliance, operational risk, and regulatory oversight. Enjoy variety, collaboration, and professional growth. No two days are the same. You'll partner with leaders across Mortgage Operations, Compliance, Legal, Information Security, and other business units while developing valuable skills in a high-demand area of banking. Work for a top performing bank as recognized by the Central Penn Business Journal, Forbes, and S&P Global Market. Comprehensive Compensation & Benefits Package: This is a salaried (exempt) position and pays a market-competitive rate. ACNB also provides health, dental, and vision coverage, 401(k) with employer match, generous paid time off and 12 paid holidays, career growth and training opportunities - all within a supportive, team environment. If you're ready to leverage your banking expertise while building a career in risk management, we'd love to hear from you! Our Careers page will help you find the job you've been looking for: -employment Onsite desk Location(s) at: 100 V-Twin Drive, Gettysburg, PA 17325, and/or 226 Pauline Drive, York, PA 17402 ACNB Bank is an Equal Opportunity Employer.

Job Description Job Description Position: Data Center Technician Location: Memphis, TN 38118 Duration: Longterm Contract to Hire Pay rate $40.00/hr on w2 100% onsite role candidates must be open to ANY shift (1st, 2nd, and 3rd) What You'll Do Provide on-site technical support for Dell PowerEdge and other enterprise server hardware Diagnose and resolve server hardware failures and system issues to minimize customer downtime Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives/SSDs RAID/HBA components NICs and other PCIe components GPUs and accelerator hardware Motherboards/system boards and other server components Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms Execute both reactive break/fix and preventive maintenance following established procedures Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details Escalate complex technical issues when appropriate Participate in on-call rotations and provide extended coverage as required What You Bring - Required 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment Strong understanding of server hardware architecture and troubleshooting methodology Experience with hardware diagnostics, BIOS/firmware, and server management tools Familiarity with Linux or similar operating systems Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues Comfortable working independently in a customer-facing environment Ability to clearly communicate technical issues and resolutions to customers and internal teams Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules Company Description About Indotronix Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at: Company Description About Indotronix Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at:

Job Description Job Description Business Intelligence (BI) Systems Analyst Industry: Manufacturing Department: Finance / Information Technology Employment Type: Full-Time, Onsite Location: Branford, CT. Salary Range: $80,000-$90,000/year Work schedule: Monday-Thursday: Arrive in office between 6-9am. Mandatory 9 hour work day. Fridays: 6-1, or 9-4. Every other Friday off. Position Overview Our client, an established manufacturing company, is seeking a Business Intelligence (BI) Systems Analyst to support business intelligence, data analytics, ERP administration, and reporting automation across the organization. This position plays a key role in transforming complex business and operational data into meaningful, actionable insights that support strategic decision-making and operational efficiency. The ideal candidate will have a strong background in SQL, Oracle databases, Power BI, and ERP systems , along with experience working in a manufacturing environment. This individual will collaborate with Finance, IT, Operations, and other departments to improve data accessibility, automate reporting, optimize business processes, and support ongoing systems initiatives. Key Responsibilities Business Intelligence & Data Analytics Develop, maintain, and automate dashboards, reports, and data visualizations using Power BI and other business intelligence tools. Translate business requirements into meaningful KPIs, operational metrics, and actionable reporting solutions. Utilize SQL and Oracle databases to extract, analyze, validate, and organize business data. Partner with cross-functional teams to identify opportunities for process improvements through data analysis. Support real-time reporting and maintain digital dashboards and associated workstations. Present findings, reports, and recommendations to departmental leadership. ERP Systems & Data Management Support ERP system administration, configuration, customization, and ongoing optimization. Serve as an ERP super-user, assisting departments with system functionality, troubleshooting, and process improvements. Plan and execute data cleansing, validation, and migration projects. Support third-party software integrations and system enhancements. Maintain accurate systems documentation, reporting procedures, and data management processes. Identify and recommend technology solutions that improve business efficiency and data accessibility. Technical Support & Cross-Functional Collaboration Collaborate with Finance, IT, Operations, and other business functions to support reporting and systems initiatives. Provide technical expertise and analytical support for departmental projects. Train employees on ERP functionality, reporting tools, and accessing business information. Coordinate with external IT managed services providers to assist with general IT maintenance, troubleshooting, and end-user support. Work closely with international colleagues, including teams based in the United Kingdom. Ensure systems and processes comply with applicable regulatory requirements and cybersecurity standards. Manage multiple projects while meeting established deadlines. Qualifications & Experience Required Bachelor's degree in Management Information Systems (MIS), Computer Science, Business Administration, Information Technology, or a related field. Minimum of 3 years of experience in a Business Intelligence Analyst, Systems Analyst, ERP Analyst, or similar position. Minimum of 3 years of experience working within a manufacturing environment. Strong proficiency in SQL, including querying and analyzing data. Experience working with Oracle databases. Hands-on experience developing dashboards and reports using Microsoft Power BI. Experience supporting ERP systems, including administration, configuration, reporting, or troubleshooting. Strong analytical, critical-thinking, and problem-solving abilities. Excellent organizational and time-management skills with the ability to manage multiple priorities independently. Strong written and verbal communication skills with the ability to explain technical information to nontechnical stakeholders. Ability to collaborate effectively with cross-functional teams. Preferred Experience with IFS ERP software. Experience with data migration, data cleansing, and system integrations. Familiarity with manufacturing operations, production reporting, inventory management, or supply chain analytics. Experience developing automated reporting solutions and real-time operational dashboards. Experience supporting international business operations. Additional Information Work Environment: Professional office environment. Travel: Occasional travel may be required. Collaboration: Regular interaction with internal departments, international colleagues, and external IT service providers. Why Consider This Opportunity? This position offers the opportunity to combine business intelligence, ERP systems, and data analytics within a manufacturing organization. The successful candidate will have a direct impact on reporting automation, data-driven decision-making, operational improvements, and systems optimization.

Job Description Job Description MANAGER, DATA BUSINESS INTELLIGENCE Job Code:MGRDBI Reports To: Director, Data Services & Business Intelligence Base Location: AZ or CO Work Status: Virtual Office Minimum Starting Monthly Range: $7,599 Hiring Range (Monthly Pay): $7,599 - $8,750 Full-time / Part-time: Full-time Exempt / Non-Exempt: Exempt Risk Designation: Extremely High Summary: The Manager, Data Business Intelligence is responsible for all Contexture business intelligence development, implementation, and maintenance. The Manager will provide architectural direction and administrative support for the daily operational activities of the Business Intelligence team, including Senior Data Visualization Analysts and Data Visualization Analyst. This position will have design responsibility for projects related to Contexture's reporting visualization platform, and will assist with planning, coordination, management, and implementation of business intelligence, including visualization and analytics, activities for both internal and external customers. This position is responsible for ensuring that direct reports have the appropriate knowledge and understanding of the underlying technologies and standards to provide effective and efficient development, implementation, and support for all assigned business intelligence, including data visualization and analytics activities. This individual will serve as a technical expert for internal and external stakeholders as it relates to business intelligence solutions offered by Contexture. This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities include the following: Coordinates with the other Contexture departments to ensure that all HIE/HIT reporting products are delivered on time, error-free and that they meet organizational and customer service expectations. Oversee delivery of rapid, actionable insights to accelerate decision-making across business units. Supports and implements strategic business plans and processes to support the successful management of Contextures BI programs. Provides daily supervision and management of assigned staff, maintain allocated staffing levels including leading recruitment efforts and creating on-boarding plans for new or transferred employees. Provides mentoring, coaching, and educational activities to support employee development that aligns with organizational goals and objectives. Reviews and helps implement policies and procedures which foster and sustain best practices for the department's data, visualization, and business intelligence use case development methodologies, including project initiation, planning, execution, control and closing. Prioritizes team goals and tactics ensuring that the activities of the group are in line with organizational goals and objectives, customer project commitments and expectations. Tracks and monitors key inter- and intra-project variables and distribute key project information to direct reports. Assesses and escalates risks relative to assigned projects and participate in the development and implementation of mitigation plans, with appropriate escalation to leadership, as needed. Controls activities related to the management of assigned implementation projects to bring the projects to a timely close and transition the client appropriately. Ensures that proactive communications with internal and external customers are conducted periodically regarding progress during implementation period and aids as needed. Designs and develops business intelligence standards for use across multiple data projects. Designs and consults on underlying data architecture for use across multiple data business intelligence projects. Assists with the evaluation and testing of emerging technologies used for business intelligence including data visualizations In conjunction with data governance team, utilizes the library of all required standard vocabularies and nomenclatures used in normalizing inbound and outbound data used for business intelligence projects. Monitor and maintain the performance of data visualization tools to ensure reliable and efficient reporting across business units. Assists with the review and implementation of strategic business plans, processes, and other necessary project documents to support the successful management and continuous process improvement of Contexture's data business intelligence programs. Maintains, enhances, and broadens knowledge and skills related to business intelligence and data access tools and applications and industry best practices. Supports and contributes to the organization's culture in a way that allows staff to feel appreciated, included and valued. Performs other related duties as assigned. Skills Prior leadership experience in delivery of business intelligence including but not limited to data visualizations, including experience leading data structure and report development efforts. Ability to explain complex data concepts to stakeholders, including internal and external customers. Demonstrated ability in leading a cross-functional teams to deliver results on complex issues. Ability to positively interact with a diverse set of external and internal customers helping them achieve unique applications of health information technologies. Knowledge of healthcare informatics and applications across the full continuum of care Extensive knowledge and experience in the capabilities to use and transform data into useful information for evaluation of performance, standardization, and quality of system performance. Experience in design, implementation, and maintenance of healthcare data evaluation systems. Advanced experience in the use modern business intelligence tools such as Tableau, PowerBI, SAP Business Objects, and QlickView to enhance business understanding through artistic, simple, and concise data storytelling. Demonstrated experience working with relational and/or hierarchical, big data databases (Mongo/SQL). Working knowledge of HL7, C-CDA, XCA and XDS.b standards and protocols as they relate to data reporting and business intelligence such as a data visualization. Strong working knowledge and application of healthcare clinical codes sets such as LOINC, SNOMED, CPT, ICD, RxNorm, etc. Ability to anticipate problems and take decisive action, giving regard to impact on all stakeholders. Ability to prioritize and manage multiple tasks and allocate assigned resources to ensure projects are efficiently and effectively completed. Ability to develop, test and operationalize business intelligence projects effectively and efficiently. Ability to convey a strong presence and professional image. Ability to work in a fast-paced and rapidly changing environment and consistently meet strict deadlines. Ability to work independently as well as ability to effectively work in a team environment and maintain strong working relationships. Proficiency with the Microsoft Office Suite including Excel, Word, Project, and Visio preferred. Education/Experience Minimum of 5+ years of experience in the design, development, maintenance, and support of health system performance measurement structures to include process, outcome, value-based payment, and patient experience metrics development and uses. Experience in leading and managing cross functional technical and user-based teams desired. Bachelor's Degree required in Information Technology, Computer Science, Business Administration, or related field required; equivalent directly related work experience may be considered in lieu of a degree. Master's Degree in Healthcare Administration or Business Administration, preferred. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The position may require occasional availability for after-hours work, outside of regularly scheduled hours. The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel. This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations. Physical Demands The physical demands described here are representative of those necessary to perform the essential functions of the role: . click apply for full job details

Job Description Job Description Security Operations (SecOps) Engineer Active Secret Clearance Required Location: Hybrid - Must reside near a primary DISA DHMC site Possible Locations: Oklahoma City, OK Montgomery, AL Ogden, UT Mechanicsburg, PA Travel: Yes - Weekly travel to DISA locations (you will work out of your local DISA site when not traveling) Salary Range: $110,000 - $145,000 Position Summary: We are seeking a Security Operations (SecOps) Engineer to support federal cybersecurity initiatives across enterprise and cloud environments. This role combines hands-on security engineering, operational monitoring, and compliance support to ensure systems remain secure, observable, and audit-ready throughout their lifecycle. The ideal candidate will have strong experience with Elastic / ELK Stack technologies , security monitoring, and federal compliance frameworks. This role partners closely with DevOps, SRE, and compliance teams to integrate detection, response, and automation into production systems. Key Responsibilities: Security Operations & Monitoring Monitor, investigate, and respond to security alerts and incidents using Elastic Security (SIEM/XDR) Design, deploy, and maintain the Elastic Stack (Elasticsearch, Logstash, Beats, Kibana) Develop and tune detection rules, dashboards, and alerting workflows Conduct threat hunting and advanced log analysis Vulnerability & Patch Management Perform vulnerability scanning and analysis using tools such as ACAS / Tenable Track and remediate vulnerabilities in accordance with federal timelines Coordinate patching and mitigation efforts with infrastructure and application teams Compliance & Continuous Monitoring Implement and maintain controls aligned with NIST 800-53, FISMA, and FedRAMP Support ATO (Authority to Operate) activities including documentation and evidence collection Produce compliance and CDM reporting using Elastic dashboards and data feeds Secure Engineering & Automation Integrate security monitoring and logging into CI/CD pipelines and Infrastructure-as-Code Automate ingestion, enrichment, and response workflows using Python, Bash, or PowerShell Enforce secure configuration baselines (STIGs, CIS benchmarks) Collaboration & Risk Management Partner with DevOps and SRE teams to embed security observability into system design Advise stakeholders on risk posture, detections, and mitigation strategies Communicate technical findings to both technical and non-technical audiences Requirements Hands-on production experience with the Elastic Stack (ELK) Direct experience using Elastic Security as a SIEM/XDR platform Log pipeline design, parsing, enrichment, and lifecycle management Security event monitoring, alert triage, and incident response Linux and Windows security administration Scripting or automation experience ( Python, Bash, or PowerShell ) Experience in cloud or hybrid environments (AWS, Azure, GCP, or GovCloud) Security & Compliance Knowledge Strong familiarity with: NIST 800-53, 800-61, 800-137 FISMA federal cybersecurity requirements FedRAMP control implementation and monitoring Experience supporting audits, assessments, or ATO packages Active Secret Clearance Preferred Qualifications: Experience deploying Elastic in DoD or federal environments Integration with cloud-native logging tools (CloudTrail, Azure Monitor, GCP Logs) Familiarity with DevSecOps and Site Reliability Engineering (SRE) practices Container and Kubernetes security experience Certifications (Preferred) Elastic Certified Engineer or Analyst Security+ CySA+ CISSP Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans

This job is with Ferguson, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. IT Manager - Business Systems Analysis Join our IT Boundary Applications & Analytics team as an IT Manager - Business Systems Analysis and lead a talented team of Business Systems Analysts who help turn complex business needs into effective technology solutions. You'll develop and empower your team, strengthen BSA practices, and partner across Business and IT to support critical applications, modernization efforts, and strategic technology initiatives that move the business forward. Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote. Duties and Responsibilities: Lead, coach, and develop Business Systems Analysts; set expectations, allocate work, provide feedback, and build capability across requirements, process analysis, facilitation, and business customer management. Manage delivery of the IT strategy and roadmap for the BSA function, providing vision and guidance aligned with business goals, demand priorities, and technology strategy. Guide the development and standardization of business analysis processes, policies, templates, quality standards, governance practices, and performance metrics. Ensure consistent elicitation, analysis, documentation, communication, validation, and approval of functional and non-functional requirements. Partner with business and IT leaders to understand strategic objectives, assess demand, prioritize initiatives, define timelines, and resolve dependencies and risks. Oversee analysis of business processes, user needs, costs, benefits, system requirements, organizational impacts, and solution alternatives. Optimize the design, development, operation, and support of IT systems by ensuring requirements are complete, traceable, feasible, and aligned with business outcomes. Lead customer workshops and multi-functional discussions to clarify needs, evaluate trade-offs, gain alignment, and support sound decisions. Oversee change-impact analysis, system demonstrations, training support, implementation readiness, and escalated production issue analysis. Organize technical and business reports, portfolio metrics, recommendations, and status updates for management and key team members. Promote effective collaboration among Business, Product, Architecture, Engineering, Quality, Operations, Security, Data, and project teams. Adhere to Company compliance and Health, Safety and Environment (HSE) policies, procedures, and requirements. Maintain regular and reliable attendance. Perform other duties as assigned. Qualifications and Requirements: 7+ years of progressive business analysis, systems analysis, product delivery, or related technology experience, including leadership of people, teams, or complex analysis work. Bachelor degree in Information Systems, Computer Science, Business, Engineering, or a related field, or equivalent relevant experience. Experience leading requirements elicitation, process analysis, solution evaluation, impact assessment, documentation, and stakeholder approval across sophisticated initiatives. Solid understanding of business analysis practices, software development lifecycle methodologies, demand management, testing, implementation, and production support. Experience establishing standards, improving processes, managing priorities, and using metrics to improve analysis quality and delivery outcomes. Demonstrated ability to coach and develop analysts and communicate effectively with technical and non-technical audiences at all organizational levels. Strong leadership, facilitation, analytical, problem-solving, presentation, documentation, and multi-functional collaboration skills. Experience managing a Business Systems Analysis, Business Analysis, or related technology function in an enterprise environment. Experience with application modernization, process transformation, portfolio planning, or large-scale technology initiatives. Experience with business process modeling, requirements-management tools, Agile product delivery, and data-informed performance metrics. Relevant business analysis, product, Agile, project management, technology, or leadership certification. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $7,568.91 - $13,247.76 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As a member of the Global Sales AI & Innovation team, you'll be at the forefront of transforming how American Airlines drives revenue through artificial intelligence and advanced data technologies. Embedded within Sales Operations, this role focuses on building both the foundation and the solutions-designing and developing AI powered agents, establishing the business context and governance that enable them, and delivering intelligent analytics that directly enhance the performance of American's corporate and agency sales programs. You'll have the opportunity to innovate, experiment with emerging platforms, and help shape the future of sales intelligence at the world's largest airline. What you'll do This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Responsibilities include the following: 2 Design, build, and deploy AI agents and models on Databricks and Microsoft Copilot/Fabric, leveraging tools such as Genie Spaces, Agent Bricks, and LLM-based workflows to automate and enhance intelligence for Global Sales. Develop and maintain AI governance frameworks - including model documentation, performance monitoring, lineage tracking, and compliance standards - to ensure responsible and auditable use of AI across sales programs. Build and optimize data pipelines supporting AI/ML workloads within a medallion architecture on Azure Databricks (Delta Lake, Unity Catalog), with integration into Microsoft Fabric and OneLake for downstream consumption. Innovate on emerging Databricks and Microsoft Fabric capabilities as they are released, rapidly evaluating and prototyping features that can strengthen the team's technical foundation and revenue impact. Collaborate with business stakeholders in Global Sales to understand operational challenges and translate them into AI-driven solutions, communicating findings and recommendations clearly to both technical and non-technical audiences. Create AI-powered reporting and analytical models within Genie Spaces, Databricks Apps, and Power BI Direct Lake semantic models that empower sales leaders to understand program performance, identify opportunities, and act with confidence. Champion continuous improvement by staying current with advancements in generative AI, agentic frameworks, and large language model tooling, bringing a mindset of experimentation and responsible innovation to the team. Support the full AI development lifecycle - from ideation and prototyping through production deployment and ongoing monitoring - in close partnership with data engineering and Sales IT teams. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Data Science, Information Systems, Engineering, or similar degree; or equivalent experience/training 3 year in similar role Preferred Qualifications- Education & Prior Job Experience MIS, MBA/MS with a focus on data science, AI, or business technology 5 years of development experience, preferably in an airline or travel industry function 3+ years of experience with Databricks, including Delta Lake, Unity Catalog, or MLflow Experience building or operationalizing AI agents or LLM-based applications Experience with Microsoft Fabric, Copilot Studio, and Power BI Skills, Licenses & Certifications Databricks: Delta Lake, Unity Catalog, Databricks Workflows, Genie Spaces, Apps Cloud & Data Platforms: Azure, Microsoft Fabric, OneLake AI/ML: Python (PySpark, pandas), agentic frameworks, MLflow, model governance and monitoring practices Analytics & Reporting: Microsoft Power BI (Direct Lake, DAX, TMDL), SQL Soft Skills: Strong written and verbal communication; ability to translate complex AI concepts for business audiences; comfort operating in a fast-paced, high-ambiguity environment Certifications (a plus): Databricks Certified Associate or Professional; Microsoft Azure or Fabric certification What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.

The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.

The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.

Job Description JOIN THE SAN DIEGO COUNTY WATER AUTHORITY! The San Diego County Water Authority is an independent public agency that serves as San Diego County's regional water wholesaler. The mission of the Water Authority is to provide a safe and reliable water supply to its 22 member agencies serving the region's $267 billion economy and 3.3 million residents. The Water Authority is executing a long-term strategy to diversify the region's supplies, make major investments in the region's water delivery and storage system, and improve water use efficiency. Through dynamic leadership, thoughtful planning, and prudent fiscal policies, the Water Authority is cost effectively managing the region's water portfolio, while continuing to diversify supplies to enhance current and future reliability. We welcome veteran or transitioning military to apply. Are you a transitioning or former member of the military with experience as an an Intelligence Analyst, Logistics Specialist, Operations Manager or in a similar military role? Your leadership, operations planning, personnel management, logistics coordination, and data analysis experience may translate directly into success in this position. Applicants may also explore how their military experience aligns with civilian roles by using the Military Skills Translator at -iframe/mos-translator. Operations & Maintenance The Operations and Maintenance (O&M) Department is responsible for operating the Water Authority's aqueduct delivery system; ensuring facility security and emergency preparedness; and maintaining and managing the fleet and various other assets. Specifically, the department controls water deliveries to meet member agency demands; manages dam and reservoir operations; ensures water quality; oversees water treatment plant and power generation operations; maintains all vehicles and heavy equipment; provides electro-mechanical support; implements the Asset Management Program (AMP); complies with all applicable environmental regulations; and develops and manages computerized Supervisory Control and Data Acquisition (SCADA) and system maintenance programs. Operations & Maintenance: Administration Division The Operations & Maintenance Administration Division provides administrative support to the 91 personnel located at the Water Authority's Escondido office, and includes the Director of Operations & Maintenance. The division is responsible for all administrative functions including leadership support, department budget management, procurement and invoice processing, contract administration, office management, records management, Board of Directors support, departmental personnel coordination and other related functions. The Ideal Candidate The Senior Management Analyst will be an essential member of the Operations & Maintenance team, supporting core business functions and providing direct supervision, work oversight, and guidance to support staff. The ideal candidate is flexible, innovative, and comfortable adapting to change. They excel in a dynamic, fast-paced, and deadline-driven environment, approaching challenges with confidence, professionalism, and a willingness to embrace new ideas and processes. The ideal candidate thrives in an environment where they interact with a diverse mix of personalities and team members whose strengths may lean toward technical skills or vary in their administrative experience. This individual is an effective communicator who can translate complex concepts in a clear, respectful manner and is adept at fostering collaboration and positive outcomes with colleagues from all backgrounds, whether in straightforward or more challenging situations. In addition, the ideal candidate will bring: Advanced analytical capabilities, including the ability to perform increasingly complex business or management studies and develop detailed spreadsheets. Experience with public-sector budgeting and forecasting, including monitoring expenditures, preparing projections, and supporting long-term planning efforts. Practical knowledge of public contracting and procurement, such as developing and administering formal and informal bids, managing public works contracts, issuing notices inviting bids, and preparing requests for proposals. Experience working in a maintenance or operations environment within water utilities or similar sectors is highly valued for this role, with an understanding of how administrative and analytical functions support field operations and asset intensive programs. Applicants from other industries with strong backgrounds are equally encouraged to apply. Adaptability and comfort leading and managing change, with the ability to remain steady, flexible, and effective in a fast-paced workplace undergoing continual operational and organizational evolution. This role is ideal for a candidate who is motivated by challenge and innovation, eager to learn, and skilled at creating and refining systems and processes. If you thrive in an environment where you must navigate complex, evolving, or unfamiliar parameters-and your work directly supports essential regional infrastructure and service delivery-this opportunity will allow you to make a meaningful impact while growing your expertise and driving continuous improvement. The Senior Management Analyst serves as a key analytical and administrative resource supporting the Operations & Maintenance Department. This role performs a wide range of professional, administrative, financial, statistical, and management analyses that directly contribute to the effective operation of the Water Authority's aqueduct system, maintenance programs, and departmental business functions. As a strategic partner to Operations & Maintenance leadership, the Senior Management Analyst helps shape department programs and policies and procedures through thoughtful research, evaluation, and recommendations. The position prepares high-quality presentations, produces clear and compelling data reports, and develops materials that support informed decision-making across diverse operational functions. This role administers essential department programs including budget development and monitoring, procurement and contracting processes, and records management. The Senior Management Analyst also supports cross-functional initiatives, improves business processes, enhances data systems, and contributes to operational planning that keeps critical water delivery infrastructure running safely and reliably. Distinguishing Characteristics This is the advanced, journey-level class in the Management Analyst series. Incumbents are fully competent to independently perform responsible and complex analytical work in support of a department or Water Authority-wide program. Assignments are typically received in broad outline form, and incumbents are expected to act independently in developing applicable resources and information. Projects may include statistical analysis, policy, procedures, budget development, regulatory analysis or other areas specific to the assignment. Incumbents are expected to exercise independent judgment in selecting study approach and analytical techniques and in making sound recommendations based on study results. Representative Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the class. Assists in and/or leads the development, review, analysis and administration of the annual department budget, analyzing current and historical trends, evaluating variances and improving cost effectiveness; investigates and evaluates the need for changes in budgetary allocations during the fiscal year; reviews and evaluates purchase requests and justifications. Forecasts operating budget, analyzes budget variances, and prepares quarterly and mid-cycle budget presentation for the General Manager and Board of Directors to provide status of past and future expenditures; assists in the development of the Water Authority's budget document. Designs and develops report formats to meet management information needs; works with Information Systems to develop or modify systems to provide required data; tracks and reports on department purchase orders. Reviews solicitations, contracts and proposed activities to recommend appropriate requirements. Serves as liaison between vendors, outside agencies, and other Water Authority departments. Plans, organizes, coordinates, directs or conducts detailed administrative or management studies relating to the activities or operation of the Water Authority or Operations & Maintenance Department; determines analytical techniques and statistical and information-gathering processes and obtains required information and data for analysis; analyzes alternatives and makes recommendations regarding such areas as budgeting, cost analysis, cash flow estimates, productivity, work flow and design, contracting, records retention, and policy or procedure development or modification; discusses findings with management and prepares reports of study conclusions; makes presentations of study results and recommendations; assists in developing and implementing program or functional goals and objectives; conducts a variety of special projects and programs related to the functions of the department or specific projects. Attends meetings with officials of other governmental agencies . click apply for full job details

The Systems Analyst (SA) is responsible for providing technical support and systems analysis for corporate and store systems via remote access, email, phone, or on-site visits. Support consists of consulting with end users to document their issues, requirements, and circumstances in the ticketing system, diagnosing issues, determining the best resolution path, and ensuring that their issues are resolved within our defined Service Level Agreements (SLA). The SA is responsible for collecting and resolving ticket data and issues from third-party vendor partners, analyzing data, identifying trends for systemic problem resolution, and attending vendor ticket reviews. The SA performs monthly analysis of issues and provide summary reports to leadership for review. Reports to: IT Director, Business Systems Location: Corporate Office - Edina, MN Classification: Full Time, Exempt Rate of Pay: $63,000 - $70,000, based on experience Hours: Monday - Friday with occasional evening and weekend work required. Eligible for hybrid work. Jerry's work perks: Health / Vision / Dental Insurance Paid Time Off 401K + match Store Discount Hybrid work schedule, 2 days remote and 3 days in office Essential Functions: Understand core business process capabilities, functions, services, and applications. Provide technical support to end users regarding the resolution of software, hardware, and integration point issues. Analyzes system issues and determines a resolution path that fits within service level agreements. Effectively troubleshoots, replicates, and develops technical workarounds or code for issues. Builds Knowledge Base articles that support and facilitate issue resolution. Assists in the design, requirements documentation, analysis, and testing of new and enhanced systems during project development, pilot, and rollout. Provide timely status and consistent progress on assigned initiatives and projects. Ensure support tickets are resolved within the appropriate SLA's, even if they are outside of typical office hours (Monday through Friday, 8am to 5 pm) Resolve obstacles that cause tickets to not being resolved within SLA's. Maintains issue status/resolution information in ticketing database, and provides monthly summary reporting on systemic issues, recommendations, and bottlenecks. Perform root cause analysis as a basic part of supporting the end user computer environment. On call support rotation as assigned Builds strong relationships with stakeholders, subject matter experts, vendors, and team members. Continually seeks opportunities to increase customer satisfaction. Fosters skill development through participation in training, mentoring, and certification programs. Qualifications: Bachelor's degree in computer science, or Information Technology preferred. 2+ years of relevant work experience preferred in IT and/or retail. Excellent analytical, problem solving and organizational skill with the ability to multitask to balance immediate and long/term priorities with highly effective oral and written communication. Possesses excellent interpersonal skills and strong customer focus. Responds promptly and professionally. Our ideal candidate possesses these competencies: Thought Leadership: analyzes issues and solves problems, exhibits critical thinking, improves processes, establishes plans. Results Leadership: executes effectively, achieves, results. People Leadership: communicates effectively, embraces security first mindset. Personal Leadership: develops skills. Work Environment This position operates in a professional office environment. Most work is performed in a temperature-controlled office environment. Travel Travel is primarily local during the business day, although some out-of-area travel may be expected. Must be able to perform duties with or without reasonable accommodation Americans with Disabilities Act (ADA) Jerry's Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying. Equal Employment Opportunity (EEO) In accordance with all requirements of federal, state, and local law, Jerry's Enterprises, Inc. is an Equal Employment Opportunity employer. Jerry's Enterprises, Inc. prohibits discrimination in recruiting, hiring, training, promotion, termination, pay, discipline, transfer, fringe benefits, job training, classification, referral and all other aspects of employment on the basis of age, race, color, creed, religion, national origin, ancestry, sex, pregnancy (including lactation, child birth, or related conditions), physical or mental disability, marital status, familial status, veteran/military status, sexual orientation, gender identity or expression, genetic information, status with regard to public assistance, membership or activity in a local commission or any other status protected by federal, state or local law. Privacy We respect our applicants' privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.