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Job Description Job Description Job Title: ServiceNow Knowledge Management Type: 9-month Contract Compensation: $64.39 per hour Work Model: Hybrid ServiceNow Knowledge Management Consultant We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners. This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement. Responsibilities Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. Create, organize, and maintain documentation that supports internal users and external plan partners. Migrate existing content into ServiceNow and develop new knowledge content as needed. Establish knowledge management standards, templates, workflows, and governance processes. Define content ownership, review cycles, and ongoing maintenance practices. Create and organize repositories and structures to support knowledge accessibility and usability. Support ServiceNow Knowledge Management module configurations and related customizations. Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume. Develop documentation to support business processes being consolidated into ServiceNow. Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices. Communicate processes, recommendations, and progress updates to leadership and key stakeholders. Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible. Track the effectiveness of knowledge management initiatives and recommend continuous improvements. Required Qualifications Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience. 5+ years of ServiceNow experience. Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality. Experience establishing and managing knowledge management frameworks, processes, and governance. Experience creating content standards, templates, workflows, and review processes. Strong technical content management and documentation skills. Excellent communication, presentation, and stakeholder management skills. Ability to work independently while collaborating across multiple teams and levels of the organization. Preferred Qualifications Knowledge Management Institute (KMI) certifications or other knowledge management certifications. ServiceNow certifications. Experience implementing or maturing enterprise knowledge management programs. Human-centered design, customer experience, product strategy, or process improvement experience. Healthcare industry experience is welcome but not required. Environment ServiceNow is a relatively new platform within the organization. Several processes and tools are being consolidated into ServiceNow. The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time. Opportunity to establish and influence long-term knowledge management practices within the organization. What Success Looks Like The successful consultant will bring structure and governance to the organization's ServiceNow Knowledge Base by implementing templates and workflows, organizing and migrating content, establishing ownership and review processes, and creating a seamless knowledge experience for end users. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

This job is with lululemon, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description & Requirements who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. about this team The P&C Operations group provides an elevated and global people experience powered by Digital. This includes enabling CoEs through digital platforms, delivering shared services through Service Delivery, and supporting a product-centric operating model. A day in the life: What you do Define, maintain, and implement platform standards, governance, and operational processes across Core HCM (Workday) and ServiceNow HRSD ensuring accuracy, availability, and alignment with business needs Lead delivery of complex system initiatives and enhancements across foundational HR platforms with a high-performing team Optimize how Core HR systems and Service Delivery capabilities are leveraged to improve efficiency, data integrity, and employee experience Partner with stakeholders to drive transparent, trusted relationships and deliver on strategic roadmap priorities Lead cross-functional collaboration across P&C, Technology, and vendors to deliver system improvements and upgrades Drive a customer-focused culture that delivers simple, scalable, and high-impact solutions Demonstrate strong technical and business acumen across the system lifecycle (build, deploy, operate, optimize) core responsibilities The Manager, Foundational HR Systems is part of the P&C Operations function and oversees a team of Business Analysts, Sr. Functional Analysts, and Functional Analysts. This role partners closely with P&C CoEs, global business stakeholders, and technology teams to define and deliver Core HCM (Workday) and ServiceNow-based solutions, ensuring alignment to business needs and service delivery outcomes. You are responsible for: Developing and leading your team Prioritizing work across foundational HR platforms Managing escalations and driving resolution Delivering enhancements that improve employee and manager experience across core systems qualifications Undergraduate degree in P&C, Business, or related field; HRIS certification an asset 4+ years people leadership experience managing 4-6 direct reports 4+ years subject matter expertise in Core HCM platforms (Workday preferred) and Service Delivery platforms (ServiceNow HRSD preferred) Proven experience delivering and managing product roadmaps and system enhancements across enterprise HR platforms Strong ability to communicate risks, opportunities, and recommendations to senior leadership Experience leading Tier 2 support for enterprise HR systems, including issue triage and vendor collaboration Strong critical thinking, problem-solving, and stakeholder management skills Excellent written and verbal communication skills Demonstrated leadership in managing foundational HR systems (Core HCM & Service Delivery) Strong experience with Workday Core HCM and ServiceNow HRSD Ability to drive decisions using impact analysis and strategic thinking Embodies lululemon leadership behaviors (ownership, innovation, collaboration, courage, and trust-building must haves Acknowledge the presence of choice in every moment and take personal responsibility for your life. Possess an entrepreneurial spirit and continuously innovate to achieve great results. Communicate with honesty and kindness and create the space for others to do the same. Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. Foster connection by putting people first and building trusting relationships. Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously. additional notes Authorization to work in United States is required for this role. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time for this role. compensation and benefits package lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $112,00- $147,000 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. workplace arrangement In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week. MQ1

This job is with Invesco, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About Invesco As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. What's in it for you? Our people are at the ver y core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including: Flexible paid time off Hybrid work schedule 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution Health & wellbeing benefits Parental Leave benefits Employee stock purchase plan Job Description About the Role Provide operational and administrative support for Market Data Services activities, including invoice processing, vendor administration, contract tracking, inventory management, and financial reporting. Support business partners and the Market Data Services team by helping maintain accurate records, ensuring process compliance, and contributing to cost management and data governance initiatives. Responsibilities of the Role Market Data Administration & Inventory Management Maintain accurate and up-to-date market data inventory records within Optimize Spend (F.I.T.S.), ensuring alignment with contractual terms and business usage. Provide administrative support across all Market Data Services processes. Maintain process documentation for invoice processing, pricing updates, and related workflows. Perform routine data quality reviews and assist in resolving inventory discrepancies. Support periodic audits and inventory reconciliation activities. Invoice Processing & Financial Control Review and validate vendor invoices against approved pricing schedules and contractual terms. Investigate invoice discrepancies and coordinate with vendors and internal stakeholders to facilitate resolution. Support accurate allocation of market data costs across internal business units. Assist with budgeting, forecasting, and spend reporting activities. Maintain records related to invoice approvals, accruals, and financial reporting requirements. Vendor & Contract Support Support vendor management activities for existing services and procurement of new market data products. Assist with contract review, renewal, and amendment processes. Coordinate contract workflows through Legal, Compliance, Procurement, and other internal stakeholders. Respond to vendor billing inquiries and assist with service-related administrative requests. Maintain contract records and support ongoing compliance monitoring activities. Service Requests & Stakeholder Support Process new market data service requests and workflow activities through ServiceNow. Coordinate with Technology Product and Support teams to facilitate user onboarding and service setup. Support business partners with market data access requests, entitlements, and general inquiries. Assist in ensuring adherence to market data policies, procedures, and usage guidelines. Escalate complex issues to senior team members as appropriate. Requirements of the Role 1-3 years of experience in financial services, market data, procurement, operations, vendor management, or a related field. Knowledge of investment management or financial markets is preferred. Familiarity with invoice processing, financial reporting, or operational support activities. Exposure to vendor management, contract administration, or procurement processes is beneficial. Experience working with inventory management or workflow tools is preferred. Familiarity with market data vendors such as Bloomberg, FactSet, Morningstar, LSEG (Refinitiv), exchanges, rating agencies, or research providers is advantageous. Knowledge of Optimize Spend (F.I.T.S.). Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) Yes Workplace Model Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other's growth and development. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time. Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.

Job Description Job Description Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain Public Trust (or higher if required) Overview This is an onsite Audio Visual (AV) and Video Teleconferencing (VTC) support role responsible for maintaining conference room technology, supporting live events, and ensuring seamless collaboration experiences across Microsoft Teams, Webex, and other AV platforms. Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption. Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational. Provide user-facing support for collaboration tools, including Webex and Microsoft Teams. Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance. Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues. Communicate service updates and usage guidance to end users to improve collaboration outcomes. Support production of live events, including town halls, commission meetings, and other high-visibility sessions. Execute live video/audio support activities and assist with webcast or streaming operations. Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support. Perform post-production editing for recorded events and deliver high-quality final media outputs. Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment. Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations. Create practical job aids for common room technologies and collaboration workflows. Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery. Requirements Citizenship/Work Authorization: Must meet contract requirements. Clearance: Ability to obtain and maintain Public Trust (or higher if required). Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments. Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment. Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing. AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces. Webex and Microsoft Teams support for meetings and collaboration. Live broadcast, streaming/webcast support, and post-production video editing. End-user training delivery and development of manuals, texts, and workbooks. Preventive AV equipment management, issue triage, and service restoration. Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions (preferred). AVIXA CTS certification (CTS-I or CTS-D preferred). Experience coordinating live captioning and sign-language interpretation support (preferred). Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments (preferred). Experience with AV refresh, upgrade, and modernization efforts in secured environments (preferred). AVIXA CTS, CTS-I/CTS-D (preferred). Dante Level 1 or Level 2 when supporting Dante-based audio transport environments (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description HR Reporting & Analytics Analyst Location: Atlanta, GA 30309 Job Type: 4 month W2 Contract Pay Rate: $38 - $40/Hour 100% On-Site Position Summary We are seeking a detail-oriented HR Reporting & Analytics Analyst to support the HR Reporting & Analytics team by owning recurring reporting activities and operational support requests. This role is critical to ensuring the timely delivery of monthly HR reporting and analytics while enabling the core team to focus on strategic talent, performance, succession, promotion, and compensation initiatives. The ideal candidate is highly organized, excels in data validation and reporting operations, and has hands-on experience with Power BI, ServiceNow, SharePoint, Excel, and Workday. Success in this role depends on operational excellence, reliability, and the ability to independently manage recurring reporting processes during month-end cycles. Key Responsibilities Power BI Dashboard Management Execute monthly refreshes of established Power BI dashboards used by HR Business Partners (HRBPs), HR Administrators (HRAs), and Finance stakeholders. Validate refreshed dashboard data against Workday and Alteryx-generated source files prior to publication. Troubleshoot routine dataset refresh failures, DAX measure issues, and data model inconsistencies. Escalate complex technical issues when necessary while ensuring timely resolution. SharePoint Reporting & Administration Maintain and update SharePoint lists, reports, and reporting repositories used by Finance and Marketing RFP teams. Publish scheduled monthly reports and verify data accuracy and completeness. Ensure reporting assets remain current, reliable, and accessible to stakeholders. Operational Support (ServiceNow) Manage and resolve assigned ServiceNow support requests, averaging 2-3 requests per day. Respond to report scheduling requests, basic data inquiries, and report-related questions. Submit access and entitlement requests through JIRA in accordance with established processes. Communicate request status, updates, and resolutions clearly and professionally to stakeholders. Process Improvement Identify recurring manual processes and reporting inefficiencies. Document opportunities for automation and process optimization. Recommend practical improvements that enhance reporting accuracy, efficiency, and scalability. Required Qualifications 3-5 years of experience in reporting, business intelligence, analytics, or data operations roles. Working knowledge of Power BI , including: Dataset refresh management Report validation DAX troubleshooting Experience managing service requests through ServiceNow and submitting requests via JIRA . Familiarity with Workday as a source for reporting and analytics. Advanced Microsoft Excel skills, including data validation, reconciliation, and quality checks. Strong attention to detail with the ability to consistently meet deadlines during high-volume month-end periods. Demonstrated ability to handle sensitive employee and compensation data with discretion and confidentiality. Excellent communication and stakeholder support skills. Preferred Qualifications Experience working with Alteryx workflows and output files. Exposure to HR, workforce, or people analytics data, including headcount, compensation, performance, or talent metrics. Experience maintaining SharePoint lists, reports, and reporting environments. Proven ability to identify and recommend automation opportunities in reporting and operational processes. Experience supporting cross-functional stakeholders in HR, Finance, or Marketing environments. What Success Looks Like By the end of the assignment, the successful candidate will: Independently refresh, validate, and publish monthly dashboards and reports on schedule with minimal oversight. Ensure month-end reporting activities are completed accurately and reliably without requiring team intervention. Independently resolve at least 50% of assigned ServiceNow support requests, including report scheduling, access request coordination, and basic data inquiries. Improve operational efficiency by identifying opportunities to automate manual reporting and support processes. Serve as a trusted operational partner for HR, Finance, and Marketing stakeholders. Key Competencies Operational excellence Data accuracy and quality control Analytical problem solving Customer service orientation Time management and prioritization Process improvement mindset Collaboration and communication Accountability and ownership

Candidates must be authorized to work in the United States without the need for current or future visa sponsorship. "This position is for full-time, onsite employment at the Family Dollar Chesapeake, VA Store Support Center." General Summary: The Manager of Vendor Governance, FinOps, Asset Management & Contract Management serves as the centralized control-plane governance function within Family Dollar's Infrastructure Engineering organization. This is a unique, high-trust role designed with intentional independence - operating without dedicated direct reports to preserve separation of duties, eliminate conflicts of interest, and ensure objective oversight across all infrastructure engineering teams and BPO partners. This role provides the VP of Infrastructure Engineering & Operations with an independent, consolidated view of vendor performance, technology spend, asset health, and contractual obligations across all domains: Hybrid Cloud, Network Engineering, Automation, and Retail/Edge environments. It is the single source of truth for governance intelligence across a multi million infrastructure portfolio spanning 7,400+ stores, 9 distribution centers, 2 data centers, and 3 public cloud platforms. This is not an operational role. It is a governance, intelligence, and accountability function - one that provides executive-level visibility and keeps the infrastructure organization disciplined, cost-effective, and contractually sound. Principal Duties & Responsibilities: Vendor Governance & Performance Management Own the vendor governance framework for all infrastructure technology vendors and service providers Track and report on vendor SLA/KPI compliance across BPO, telecom, hardware, software, and cloud vendors Lead vendor performance reviews (QBRs, MBRs) and escalate performance gaps to the VP and relevant directors Maintain a vendor risk register and flag concentration risks, single-vendor dependencies, and end-of-life exposures Evaluate vendor roadmaps and alignment with Family Dollar's technology strategy Serve as an independent governance bridge between engineering teams and BPO partners - not embedded in either FinOps & Cost Optimization (Cloud + On-Premises) Lead FinOps practice across Azure, GCP, OCI, and on-premises infrastructure Own cost visibility dashboards, chargeback/showback models, and monthly spend reporting for the VP Identify and drive cost optimization opportunities: reserved instances, rightsizing, idle resource elimination, and license rationalization Define and enforce cloud cost governance policies in partnership with engineering teams Monitor cloud spend anomalies and alert leadership to budget variances in real time Maintain multi-year infrastructure cost forecasts and support annual budgeting cycles Partner with Finance to align infrastructure spend to business unit cost allocations Asset Management & Lifecycle Governance Own the end-to-end IT asset lifecycle governance process: procurement, deployment, tracking, and decommission Ensure CMDB accuracy and completeness as the authoritative system of record for all infrastructure assets Maintain hardware refresh schedules and lifecycle dashboards across stores, DCs, data centers, and cloud Partner with engineering teams to identify EoL/EoS risks and drive proactive refresh planning Govern software license entitlements and utilization to prevent compliance exposure Validate BPO asset inventory reporting and reconcile against procurement records Track and report on asset financial depreciation schedules in partnership with Finance Contract Management & Procurement Governance Own and manage all infrastructure technology contracts: renewal calendars, terms, SLAs, and obligations Lead contract renewals, amendments, and renegotiations in partnership with Legal, Procurement, and Finance Maintain a centralized contract repository with renewal triggers, expiration tracking, and risk flags Evaluate vendor proposals and new contracts to ensure alignment with technical and financial requirements Identify contract optimization opportunities: consolidation, renegotiation, and elimination of redundant agreements Enforce contract SLA commitments and hold vendors accountable through structured performance reviews Support RFP / RFI processes for infrastructure technology procurements Executive Reporting & Governance Intelligence Produce monthly and quarterly infrastructure governance dashboards for the VP, covering: vendor health, cost posture, asset lifecycle status, and contract obligations Maintain a unified governance scorecard across all infrastructure domains Prepare executive briefings, board-level summaries, and business case materials as needed Identify and escalate emerging governance risks: compliance gaps, cost overruns, vendor failures, and contractual exposure Develop and maintain governance policies, standards, and procedures for vendor, asset, and contract management BPO Oversight & Accountability Independently validate BPO performance against contracted SLAs and KPIs - separate from engineering directors Audit BPO invoices against contracted rates and service delivery Maintain a BPO performance scorecard and present findings to the VP on a regular cadence Identify BPO delivery gaps and work with the VP to initiate corrective action plans Track BPO-driven cost savings and efficiency commitments against actuals Security & Compliance Governance Support Maintain a mapping of infrastructure assets and vendors to regulatory and compliance frameworks (PCI-DSS, SOX) Track patch compliance and remediation SLAs across managed infrastructure domains Support audit readiness by maintaining governance documentation, contract evidence, and asset records Flag vendor or asset lifecycle risks that create compliance exposure Position Requirements Technical Knowledge Solid understanding of cloud platforms (Azure, GCP, OCI) and hybrid cloud cost structures Familiarity with enterprise infrastructure domains: networking, compute, storage, backup, and cloud Working knowledge of CMDB tooling (ServiceNow or equivalent) and asset lifecycle processes Understanding of software licensing models (perpetual, subscription, consumption-based) Proficiency with FinOps tooling and cloud cost management platforms (e.g., Apptio, CloudHealth, native cloud billing) Governance & Commercial Skills Proven expertise in contract lifecycle management: negotiation, renewal, compliance enforcement Experience building and executing vendor governance frameworks including SLA tracking and QBRs FinOps practitioner experience: chargeback, showback, reserved instance strategy, rightsizing Ability to develop executive-ready dashboards, governance reports, and financial models Strong analytical skills - able to synthesize complex data into actionable insights Familiarity with IT procurement and sourcing best practices Minimum Requirements: Education & Experience Bachelor's degree in Business, Information Technology, Finance, or a related field 8+ years of experience in IT governance, vendor management, FinOps, or IT asset management - within a large enterprise environment 3+ years in a role with direct accountability for technology contracts, vendor performance, or infrastructure cost management Experience operating in a multi-vendor, BPO-partnered IT delivery model Exposure to large-scale retail or distributed enterprise environments strongly preferred Preferred Qualifications: FinOps Certified Practitioner (FinOps Foundation) ITIL v4 Certification - Asset Management or Service Management tracks Certified Technology Procurement Professional (CTPP) or equivalent IAITAM Certified Asset Manager (ICAMP or CHAMP) Experience with ServiceNow ITAM/SAM, Flexera, or Snow Software Prior experience at a large-format retailer (Dollar General, Walmart, Target, etc.) Exposure to TSA (Transition Service Agreement) governance environments "Projected Salary Range: $120,000 - $135,000". Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. Full time 510 Volvo Parkway,Chesapeake,Virginia 23320 IT Security Family Dollar

Job Description Job Description Location: New York, NY. Job Type: Full-Time Position Summary We are seeking an experienced Lead Audio Visual (AV) Technician to oversee the daily operation, maintenance, and support of enterprise audiovisual technology across conference rooms, executive spaces, collaboration environments, and live events. This role combines hands-on technical expertise with team leadership, customer service, and operational oversight to ensure a seamless meeting and event experience for employees, executives, and clients. The ideal candidate is a technical expert who can troubleshoot and resolve complex AV issues, proactively maintain meeting spaces, lead high-profile event support, mentor team members, and build strong relationships with business stakeholders. This position requires someone who is equally comfortable solving technical problems, leading a team, and delivering exceptional customer service. Key ResponsibilitiesAudio Visual Operations Independently operate, maintain, troubleshoot, repair, and optimize enterprise AV systems and peripherals. Perform daily morning inspections of all conference rooms to proactively identify and resolve technical issues before meetings begin. Conduct pre-meeting AV checks for executive meetings, client presentations, and high-profile events. Provide onsite support for executive leadership, board meetings, and client-facing presentations. Troubleshoot, repair, upgrade, and replace AV hardware and software components. Diagnose audio, video, control system, and signal flow issues. Maintain and support conferencing technologies including Zoom, Microsoft Teams, Cisco Webex, and other collaboration platforms. Support live event production, presentations, town halls, and special events. Coordinate with third-party vendors for repairs, upgrades, warranty work, and preventative maintenance. Maintain accurate AV inventory, asset tracking, and equipment documentation. Ensure all support requests meet established SLA and performance standards. Document incidents, service requests, and resolutions within ServiceNow. Technical Expertise Support and maintain: Crestron Control Systems Poly Video Conferencing Cisco Collaboration Endpoints Digital Signage Wireless Presentation Systems Audio DSP Systems Microphones, Cameras, and Displays Configure and support AV integrations and room automation technologies. Recommend technology upgrades and continuous improvements that enhance user experience and operational efficiency. Leadership & Team Management Lead daily AV operations and coordinate team workload. Delegate assignments, establish priorities, and monitor service delivery. Create a collaborative, customer-focused team culture built on accountability and communication. Coach, mentor, and develop AV technicians through ongoing feedback and training. Identify skill gaps and recommend training opportunities. Conduct performance reviews and support employee development. Resolve team issues while promoting a positive work environment. Client & Stakeholder Management Partner with executives, event teams, finance, marketing, IT, executive assistants, and business leaders to anticipate AV support needs. Manage client expectations and provide technical consultation for meetings, presentations, and special events. Communicate real-time updates during high-profile incidents and ensure timely resolution. Build trusted relationships across the organization through exceptional customer service and proactive communication. Required Qualifications Minimum 5+ years of enterprise Audio Visual support experience. Previous experience leading or mentoring an AV support team. Strong knowledge of: Crestron Poly Cisco collaboration solutions AV signal flow Digital audio and video technologies Experience supporting: Zoom Microsoft Teams Cisco Webex BlueJeans Experience supporting executive meetings and live event production. Experience using ServiceNow or similar IT ticketing platforms. Strong troubleshooting and analytical skills. Excellent written and verbal communication skills. Outstanding customer service and relationship-building abilities. Preferred Qualifications Certified Technology Specialist (CTS) certification preferred. Additional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications are a plus. Experience supporting enterprise conference centers, executive briefing centers, or corporate headquarters. Familiarity with ITIL service management practices. What We're Looking ForTechnical Expert ("Doer") Hands-on technical leader capable of diagnosing and resolving complex AV issues independently. Proactively maintains conference rooms and collaboration spaces. Comfortable supporting after-hours meetings, executive events, and off-site functions. Strategic Thinker ("Thinker") Identifies opportunities to improve AV technology, processes, and user experience. Stays current on emerging AV technologies and recommends innovative solutions. Anticipates potential issues before they impact business operations. Relationship Builder Delivers exceptional customer service and builds trusted relationships across all levels of the organization. Partners effectively with executives, finance, events, marketing, IT, and business leaders. Understands business priorities and proactively supports organizational needs. Physical Requirements Frequently walk, stand, bend, kneel, climb ladders, and work in conference rooms and event spaces. Lift, carry, push, or move equipment weighing up to 40 pounds, with the ability to transport larger equipment using carts. Ability to work extended hours, evenings, and weekends when supporting executive meetings or special events. Visual ability to distinguish colors, indicators, wiring, and display components. Ability to use computers, mobile devices, and communication equipment simultaneously while providing technical support. Why Join Us? This is an exciting opportunity to lead enterprise AV operations supporting executive leadership, high-profile client meetings, and mission-critical business events. You'll play a key role in delivering exceptional workplace technology experiences while helping shape the future of collaboration and meeting technologies across the organization. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $42.75-$42.75 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. . click apply for full job details

Job Description Job Description Space Systems Integration (SSI) is a fast-growing engineering company that provides aerospace solutions to a variety of government and commercial customers. Our employees are forward-thinking, self-directed individuals who are committed to solving our customers' technical challenges. SSI is seeking a Product Support Manager for a role in Colorado Springs, CO. PM&AS/Enterprise Operation & Help Desk Principal Duty You will work in a small, highly empowered team where every team member is directly responsible for the success of the program. Engineering responsibilities span technology domains including space rated hardware, software, sensors, and processors in an extremely fast-paced, responsive development environment. This SETA candidate will directly assist the Government Program Manager (PM) in managing, monitoring, and evaluating the execution of a prime contractor responsible for enterprise-wide Tier 0/1 help desk operations. In this role, you serve as the PM's trusted technical agent, ensuring contractor performance aligns with contractual service level agreements (SLAs), operational metrics, and agency technical standards. The operational scope covers front-line support across modern cloud infrastructure, platforms, antenna and satellite network distribution, core Network Operations Center (NOC) environments, and identity/account management workflows. Role and Responsibilities include: Serves as program advisory lead for extremely time critical technical projects, test projects, or tasks requiring appropriate level technical expertise. Leverages operations experience to assist the program offices in developing and fielding space systems. Act as an operational bridge between the help desk contractor, Tier 2/3 engineering teams, external mission partners, and customer end-users Track, validate, and report on contractor performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)-including First Contact Resolution (FCR), Mean Time to Resolve (MTTR), ticket backlog, and abandonment rates. Identify technical risks, operational bottlenecks, and service delivery failures; draft corrective action recommendations and risk mitigation strategies. Assists acquisition planning, market research, and drafting technical requirements and documents. Coordinates with internal and external stakeholders to verify program needs and identified to meet project goals. Helps the government assess the technical sufficiency, cost, quality, and timely delivery of program deliverables. Confers with engineers to provide technical advice and to assist with problem resolution as needed. Supports management and execution of programs consisting of multiple projects ensures overall program is properly coordinated and efficiently accomplished with the best available resources. Aids in the development of a Monthly Status Report on all support efforts including updates in status and performance, major activities, challenges and opportunities, deliverables, and subcontractor performance. Drafts, reviews, and edits final program reports, documents, and briefings. Supports acquisition planning and development of documents required for systems acquisition. Coordinates with external agencies to include operational units, higher headquarters, Combatant Command (COCOM) staffs, other acquisition activities, and research and development functions. Coordination will include producing, tracking, coordinating all agreements and documentation necessary for the systems to transition seamlessly into a framework for organizing, training, and equipping the United States Space Force Supports and advises acquisition and program management functions, advises government management on design challenges, delivery and integration, and supports system program reviews. Work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. Oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. Translate complex ideas and data into simple, actionable recommendations or easily differentiated courses of action. Communicate clearly, concisely, and with technical accuracy-oral and written. Required Qualifications: Minimum ten (10) years DoD/IC, or relevant industry work experience. Proven experience and/or qualifications in development and fielding satellite systems. Systems Engineering/IT/Computer Science degree from a program accredited by the Accreditation Board for Engineering and Technology (ABET) or possess a Professional Engineering license. MA/MS/ME degree. Understanding of operational environment, working with USSF Combat Forces Command and corresponding mission user needs. Experience with Electronic warfare principles and operations. Experience fielding systems to user communities. Knowledge of space system engineering, development, and manufacturing. Experience in DoD program management including program development and transition. Experience with Integrated Master Schedules, and risk management Experience with Statements of Work (SOW) and Performance Work Statements (PWS). Strong working knowledge of IT Service Management (ITSM) frameworks (ITIL), enterprise ticketing platforms (e.g., ServiceNow, Remedy, Jira Service Management), and Tier 0/1 escalation tiering. Cloud infrastructure/platform support basics (AWS, Azure, or hybrid enterprise environments). Network operations concepts and satellite/antenna ground network support interfaces. Identity, Credential, and Access Management (ICAM/IAM) processes and directory services (Active Directory, Okta, etc.). Active TS clearance with in-scope T5/SSBI is required, along with SCI eligibility and participation in Continuous Evaluation. Must meet all requirements for SCI and SAP access and be willing to undergo a polygraph examination. Travel is 30%. Desired Qualifications: 5+ years of relevant DoD and/or Industry work experience with SAP and/or SCI. System Engineering Technical Assistance (SETA) to Government program office. Experience with rapid prototyping. Experience with integrated air, space and cyberspace capabilities. Experience developing, deploying, and maintaining ground mission planning architecture and software. Experience with ACAT I/II level acquisition programs. Experience using multivariable optimization in mission planning software systems. Experience in planning and executing test campaigns for space systems. Fluency with IC organizations. ITIL v3/v4 Foundation (or higher). CompTIA Security+ or equivalent DoD 8570/8140 baseline certification. Associate-level Cloud Certification (e.g., AWS Certified Cloud Practitioner / Solutions Architect, Microsoft Azure Fundamentals. Target salary range: $180,000 - $220,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. We offer medical/dental/vision benefits and 401k contribution. Space Systems Integration provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.

Job Description Job Description We are seeking a highly skilled Mobility Management Engineer to support enterprise mobile device management (MDM) operations and mobility services. This role is responsible for administering mobile device platforms, supporting device lifecycle management, troubleshooting mobile technologies, and driving operational excellence across mobile environments. The ideal candidate will have hands-on experience with MDM solutions, mobile operating systems, device enrollment processes, and enterprise mobility support in a fast-paced IT services environment. Key Responsibilities Administer and maintain Mobile Device Management (MDM) platforms. Manage device enrollment, provisioning, and configuration processes. Deploy, maintain, and support enterprise mobile devices. Perform mobile operating system updates, patching, and upgrade activities. Troubleshoot device, application, and connectivity issues. Manage device imaging and configuration standards. Support global mobility initiatives and mobile technology deployments. Develop and maintain operational documentation and procedures. Participate in incident management and service restoration activities. Assist with mobility migrations, platform upgrades, and continuous improvement projects. Generate and analyze mobility performance, asset management, and device visibility reports. Support change management processes and implementation activities. Collaborate with infrastructure, security, service desk, and business stakeholders to ensure successful service delivery. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field 3+ years of experience in Mobility Management, Endpoint Management, or IT Infrastructure Support Experience administering enterprise MDM platforms such as Microsoft Intune, VMware Workspace ONE, MobileIron, Jamf, or Other enterprise mobility solutions Strong knowledge of iOS, Android, Windows mobile environments Experience with device enrollment and lifecycle managementKnowledge of ITIL-based incident and change management processes Preferred Qualifications Experience supporting global enterprise mobility environments. Familiarity with automation and process improvement initiatives. Experience working with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools. Mobility, Microsoft, or endpoint management certifications are a plus.

Job Description Job Description SF Bay Area, California Fully On-site Approximately 25% Domestic Travel We are seeking a technical Industrial AI Deployment Engineer - Enterprise Integrations to bring advanced AI systems into production environments for large industrial enterprise customers. The Opportunity This is a hands-on software engineering role combining customer-facing deployment work with direct ownership of integrations, data flows, and AI-enabled workflows. Key Responsibilities Embed with enterprise customers to deploy AI-powered systems into live operational environments. Build and maintain integrations using APIs, webhooks, ETL processes, and enterprise data systems. Integrate with ERP, CMMS, ticketing, knowledge-management, and enterprise service platforms. Work with systems such as SAP, ServiceNow, and related enterprise platforms where required by the customer environment. Build agentic AI and/or retrieval-augmented generation capabilities as part of customer solutions. Translate ambiguous operational requirements into shipped technical solutions. Partner directly with customer engineering and operational teams. Required Qualifications Approximately 1 to 5 years of hands-on software engineering, implementation engineering, solutions engineering, or forward-deployed engineering experience. Demonstrated ability to personally write and ship production code. Experience integrating software with complex customer systems. Hands-on experience with modern AI applications, agentic systems, and/or RAG solutions. Strong customer-facing communication skills combined with technical depth. Willingness to travel domestically approximately 25% of the time. Candidate Profile This opportunity is best suited to engineers who enjoy operating between product development and customer deployment. Pure pre-sales, non-coding consulting, or platform-configuration-only backgrounds are not aligned with the role. Work Arrangement Fully in person in the San Francisco Bay Area, with domestic customer travel as required. Work Authorization Candidates must be able to work in the United States. Certain sponsorship and visa-transfer scenarios may be considered for candidates already located in the United States.

Job Description Job Description The candidate will provide installation and support of physical and virtual servers (Windows), and installation and support of various data storage arrays. The candidate will be expected to install and support server software applications. The candidate will be expected to monitor ServiceNow Incident Tickets, Change Tasks, and Project Tasks and provide thorough documentation within the ServiceNow system and outside of ServiceNow. This candidate must be able to balance the workload between operational support and project tasks. Operational tasks include performing periodic Security Technical Implementation Guide (STIG) reporting and configuration tasks, and weekly review of vulnerability reports and implementation of vulnerability fixes. Project tasks could include specification and design of new hardware, software, or storage systems and the implementation of those systems. Preferred skillsets : VMware, vCenter, ESXI, vSphere Storage Area Network (SAN) support experience (Dell Unity) Hyperconverged Infrastructure Installation and Support (VxRail) Microsoft Windows Active Directory DNS, DHCP, and IPv6 experience Microsoft Windows Server Administration Additional Skillsets Nutanix, AHV experience Hyper-V experience Harvester VM Management experience Other Hyperconverged infrastructure installation and support experience Other Virtual Machine Management Hypervisor experience Virtual Desktop Infrastructure (VDI) experience (Omnissa Horizon) Requirements To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: Bachelor's Degree in Computer Science, Information Systems Management, or closely related discipline with a minimum of 3 years of experience or a minimum of 7 years of experience to satisfy degree and experience requirements. 5 years of experience with various application servers, Web Servers, and network support (such as DNS or DHCP) servers. Vulnerability mitigation Knowledge and experience with various administration and security tools. Extensive hardware and software configuration and troubleshooting experience. Demonstrate the skill and ability to perform moderately complex professional tasks. Strong written and verbal communication skills. Ability to multi-task, prioritizes competing demands, and remains flexible in fast-paced and intense situations. Strong problem-solving skills along with outstanding organizational skills and attention to detail. Candidates with these desired skills will be given preferential consideration: Prior experience in working with federal agencies. Benefits Benefits Include: Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental Matching 401K Short- and Long-Term Disability Pet Insurance Professional Development/Education Reimbursement Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT & PLM Systems Administrator is a dual-focused role that combines technical administration of the organization's Product Lifecycle Management (PLM) system, Infor Optiva, with hands-on support for the day-to-day operations of the broader IT team. On the PLM side, this role ensures the system operates as designed, supports the resolution of defects, and performs administrative corrections that fall outside the standard change-management workflow, partnering with stakeholders across Research & Development, Regulatory & Quality, Packaging, and Procurement & Supply Chain. On the IT side, this role provides project coordination and administrative support for IT initiatives and new system implementations-driving planning, scheduling, tracking, and stakeholder communication to keep work moving-while offering day-to-day support for the incoming IT work queue as a secondary responsibility. This role requires hands-on system administration experience, strong organizational and project coordination skills, and the ability to balance ownership of the PLM platform with the coordination needed to keep IT initiatives on track. Success means both a stable, well-run PLM system and IT projects that are clearly planned, tracked, and progressing-while staying current on the Optiva product roadmap to ensure JPMS takes advantage of new opportunities as they become available. This role is hybrid and work out of either our Santa Monica or Santa Clarita offices 3 times a week. What You will Do : PLM System Administration (Infor Optiva): Ensure the PLM (Infor Optiva) system operates as designed, monitoring system health, performance, and availability across all supported functions. Support the identification, triage, and resolution of bugs and system defects, partnering with Infor, internal IT, and vendors as needed to drive issues to resolution. Correct administrative and data issues that can be adjusted without initiating the full change-management workflow, while maintaining data integrity and governance. Serve as the primary point of contact for PLM stakeholders across R&D/Product Development, Regulatory & Quality, Packaging, and Procurement & Supply Chain, translating their needs into system configurations and solutions. Partner with Product Development and the change board process to capture the elements required to launch workflows in PLM, guiding stakeholders through submitting their items or setup for their own portions and coordinating review. Perform Excel-based data uploads to initiate PLM workflows as needed. Administer system configuration, user access, roles, and security within Optiva in accordance with company policies. Maintain and support integrations between Optiva and connected systems (e.g., ERP/D365 F&SCM), ensuring reliable data flow across the product lifecycle. Stay educated on the Optiva product roadmap and upcoming developments, evaluating new features and recommending enhancements that create value for the business. Support testing, validation, and deployment of system updates, patches, and enhancements, and document configurations, procedures, and known issues. IT Project Coordination & Administration: Provide project coordination and administrative support for IT initiatives and new system implementations, including planning, scheduling, tracking tasks and milestones, and maintaining project documentation. Coordinate across IT team members, business stakeholders, and vendors to keep project deliverables, dependencies, and timelines on track. Maintain project status reporting and communications, surfacing risks, blockers, and progress to leadership to support informed decision-making. Facilitate project meetings, capture action items and decisions, and follow up to drive timely completion. Help establish and maintain consistent project intake, prioritization, and documentation practices across the IT team. Support day-to-day IT operations by monitoring incoming work and helping route or escalate high-priority requests as needed-a secondary responsibility alongside project coordination. Required Qualifications: Skills: Demonstrated experience administering and supporting the Infor Optiva project lifecycle management system in a complex, cross-functional environment. Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve system defects and data issues. Strong project coordination and organizational skills, with the ability to plan, track, and drive multiple IT initiatives and deliverables to completion. Experience coordinating projects and maintaining schedules, documentation, and status reporting across stakeholders. Strong analytical skills with experience interpreting quantitative and qualitative data to inform decisions and recommendations. Strong understanding of ERP systems and end-to-end business process flows. Excellent written and verbal communication skills, capable of translating technical concepts for non-technical audiences. Highly organized, detail-oriented, and effective at managing multiple priorities in a fast-paced environment. Ability to partner effectively with stakeholders across multiple departments and with external vendors. Education: High school diploma or GED required Experience: 4+ years of experience administering or supporting enterprise business systems and/or coordinating IT support operations required with at least two (2) years supporting the Infor Optiva PLM system Preferred Qualifications: Skills: Familiarity with project management tools or methodologies (e.g., Smartsheet, Microsoft Project, Azure DevOps) Experience with NinjaOne, ServiceNow, or a comparable ITSM/ticketing platform Experience with D365 F&SCM or ERP-PLM integrations Experience providing administrative or project coordination support for system implementations Experience with ticketing software, for example Azure DevOps/Jira SQL and/or report-building experience Education: Bachelor's degree in Information Technology, Business Administration, or a related field preferred Experience: Experience supporting PLM in a consumer-packaged goods (CPG), cosmetics, or manufacturing environment strongly preferred Knowledge of formula/recipe management and CPG/beauty regulatory requirements (e.g., INCI, SDS) strongly preferred We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Office and warehouse environments Competitive Compensation: The expected base salary range for this position is $100,000 to $110,000. The exact base salary is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more. We are an Equal Opportunity Employer and take pride in a diverse environment. Compensation details: 00 Yearly Salary PI74b766cf0cf9-0211

Job Title: Technical Analyst Company: Celerity Location: U.S. (Remote/ work from home eligible) Travel as Required Compensation: $125,000 - $150,000 annually Company Overview: Celerity is a consulting firm specializing in utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients. Position Overview: We are seeking an experienced Technical Analyst to support the delivery of a complex Field Service Management (FSM) platform implementation for a utilities client. This role bridges business requirements and technical execution - translating functional needs into technical specifications, supporting solution configuration, and ensuring the platform is implemented correctly, tested thoroughly, and delivered successfully. The ideal candidate will bring strong analytical and technical skills, hands-on FSM platform experience, implementation project experience, and the ability to collaborate effectively across a cross-functional delivery team including the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects. Key Responsibilities: Requirements & Technical Analysis: Analyze and document detailed technical and functional requirements for the FSM platform implementation, working closely with business stakeholders and the Solution Architect. Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents. Conduct gap analysis between out-of-the-box FSM platform capabilities and client-specific business requirements. Support development of solution design documents, data mapping specifications, and integration requirements. Solution Configuration & Implementation Support: Support configuration of the FSM platform (e.g., scheduling rules, work order types, service territories, mobile workflows, dispatch logic) based on approved designs. Partner with Product Developers and Product Solution Architects to validate that technical builds align with documented requirements and architecture standards. Assist in designing and validating system integrations with adjacent platforms (GIS, OMS, ERP, CRM, IoT/telemetry). Support data migration activities including data mapping, cleansing, validation, and reconciliation. Testing & Quality Assurance: Develop test plans, test cases, and test scripts to validate FSM platform functionality against business requirements. Lead or support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing cycles. Log, track, and manage defects through resolution, working with Product Developers to prioritize and validate fixes. Ensure traceability between requirements, configuration/build, and test coverage. Cross-Functional Collaboration Work closely with the Technical Project Manager to provide status updates, flag risks/issues, and support project planning and reporting. Collaborate with the Solution Architect and Product Solution Architects to ensure technical solutions align with overall architecture and scalability requirements. Partner with Product Developers to clarify requirements, review technical builds, and troubleshoot implementation issues. Support business analysts and end users during design workshops, walkthroughs, and training sessions as needed. Documentation & Knowledge Transfer Maintain up-to-date technical documentation, configuration guides, and runbooks throughout the project lifecycle. Support development of training materials and knowledge transfer documentation for client teams. Contribute to lessons-learned sessions and continuous improvement of implementation methodology and reusable assets. Deployment & Hypercare Support Support cutover planning, deployment activities, and go-live readiness assessments. Provide hypercare support post go-live, triaging and resolving technical issues in collaboration with the delivery team. Educational Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field or equivalent experience. Advanced degree (MBA or Master's) is preferred. Required Skills and Experience: 7+ years of experience in a Technical Analyst, Systems Analyst, or similar technical delivery role within enterprise software implementations. Hands-on experience implementing or supporting Field Service Management (FSM) or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, ClickSoftware). Experience within the utilities industry (electric, gas, water) is strongly preferred, particularly with field operations, mobile workforce, or asset management systems. Proven experience working on full implementation lifecycles: requirements gathering, design, configuration/build, testing, deployment, and hypercare. Solid understanding of system integration concepts (APIs, middleware, data mapping/ETL) relevant to utilities technology ecosystems. Working knowledge of relational databases and SQL for data analysis, validation, and troubleshooting. Familiarity with Agile and traditional project delivery methodologies (Scrum, SAFe, Waterfall). Experience with requirements management and defect tracking tools (Jira, Azure DevOps, ServiceNow, or similar). Ability to travel to client site (domestic and(or) international) as required and defined per project requirements. Certifications: Relevant FSM platform certifications (e.g., Salesforce Field Service Consultant/Administrator, ServiceMax certification). Certified Business Analysis Professional (CBAP) or similar business/technical analysis certification. Certified ScrumMaster (CSM) or Agile certification. ITIL Foundation certification (a plus, given field service and incident/change management overlap). The salary range for this position is provided in good faith and is subject to variation based on geographic location, candidate experience, and market conditions. Final compensation will be determined after a comprehensive evaluation of the candidate's qualifications and alignment with the role. In accordance with applicable pay transparency laws-including but not limited to those in California, Colorado, New York, Washington, and other jurisdictions-we disclose salary ranges to promote equity and transparency. Where required by law, compensation and benefits information will be included in job postings or made available upon request. This job description outlines the primary responsibilities and standards of the position but is not exhaustive. Employees may be asked to perform additional duties that are reasonably related to their role and consistent with company policies and applicable labor laws. Employee welfare and development is important to us, and we sponsor many activities outside of work to promote team building as well as sponsor formal training and certification. We are proud to offer a comprehensive health and welfare benefit package that includes: HEALTH & WELL-BEING Medical Insurance Dental Insurance Vision Insurance PEACE OF MIND Disability Insurance (STD/LTD) Flexible Spending Account Health Savings Account Basic Life/AD&D 401(k) plan WORK/LIFE BALANCE Paid Time Off Company Holidays Leave of Absence Remote work and Flexible Work Schedules (for qualified positions) ADDITIONAL PERKS Employee Referral Program Professional Development Charitable Contribution Match Based in Walnut Creek, CA with offices nationwide, Celerity energy engineers perform a critical, leadership role as strategic liaisons between data, assets and the teams that make projects happen in the field. See full details and meet our leadership team on our website: Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veterans' status or other status protected by applicable law. Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position is open to individuals who are currently authorized to work in the United States on a full-time basis. Unfortunately, we are unable to sponsor or assume sponsorship of employment visas at this time. Powered by JazzHR Compensation details: 00 Yearly Salary PI6ba09f9321e1-3736

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides elevated level of technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: Leverage experience of coding applications, application architecture, system integrations, and technology platforms to identify improvements, troubleshoot complex issues, and ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. Advanced understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to correlate logs, traces, metrics, transaction flows, infrastructure telemetry, and application performance data to identify complex failure modes, determine root causes, assess business impact, and drive long-term reliability improvements. Advanced working knowledge of Kubernetes, OpenShift, Docker containers, and microservice-based architectures, including the ability to troubleshoot complex distributed-system failures, evaluate platform health, recommend recovery strategies, and influence operational best practices. Advanced understanding of API-driven architectures, integration patterns, authentication mechanisms, and service dependencies, including the ability to analyze end-to-end transaction flows, identify integration failures, and recommend architectural and operational improvements. Advanced experience with ServiceNow, Jira, Confluence, and similar operational platforms, including administration of operational workflows, development of knowledge-management standards, reporting and trend analysis, and driving improvements to support processes and operational effectiveness. Advanced knowledge of Incident, Problem, Change, Event, and Knowledge Management practices. What sets you apart: 4+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. 2+ years of experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Advanced analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Experience working with observability tools, driving automation, service resiliency, SRE principles, and operational process improvements. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking multiple dedicated Infrastructure Support Engineers to provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services. This role serves as an escalation point for incidents and service requests that cannot be resolved by Tier 1 support teams and is responsible for troubleshooting, service restoration, monitoring, and operational support across server, cloud, database, network, storage, and platform technologies. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Engineering Teams, and external vendors, this position provides technical expertise for infrastructure incidents, service requests, operational problems, and stability initiatives. The engineer analyzes and resolves issues related to servers, operating systems, virtualization platforms, cloud services, storage, networking, middleware, and enterprise infrastructure services. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position. What you'll do: Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently, resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns. Understands the customer and identifies solutions and ideas for the customer with some assistance. Evaluates potential Technology solutions with some oversight. Mentors' junior engineers and may being mentoring peer engineer. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. 4 years of infrastructure operations experience Experience supporting 24x7 enterprise environments Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization Experience supporting cloud-based infrastructure platforms Experience supporting financial services, insurance, healthcare, or other highly regulated industries What Sets You Apart Operating systems & virtualization: Microsoft Windows Server, Linux (Red Hat), and VMware experience. Network services: Strong knowledge of TCP/IP, DNS, and DHCP. Cloud platforms: Experience with Azure, AWS, and hybrid cloud environments. Containerization: Experience with Docker and Kubernetes. Monitoring & observability: Familiarity with Dynatrace, Splunk, Datadog, or AWS CloudWatch. Mainframe & z/OS: Foundational support experience with z/OS, batch processing, and core infrastructure services. ITSM tools: Experience with ServiceNow or Jira Service Management and Incident, Change, and Problem Management. SRE expertise: Experience supporting cloud platforms with a focus on reliability, performance, and automation. High availability & disaster recovery: Knowledge of SAN, NAS, enterprise storage, backup, recovery, and DR solutions. Database support: Experience supporting SQL Server, Oracle, PostgreSQL, or MySQL, including monitoring and performance. Regulated industries & 24x7 operations: Experience supporting critical infrastructure in financial services, healthcare, or other regulated environments. Compensation range: The salary range for this position is: $93,770 -$179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description What You Will Do The Cybersecurity Analyst III at EXOS CYBER is the senior technical escalation point of the SOC ? the final analyst-tier authority on the hardest, most ambiguous investigations before a case moves into engineering. When Tier 2 has driven an alert as far as standard playbooks and queries allow and still doesn't have a confident answer, it comes to you. You own confirmed, significant incidents end to end across our client environments. You will support day-to-day security operations for our clients with a primary focus on advanced detection, incident response, and threat hunting, working alongside our Cybersecurity Engineers, and Team Lead. Beyond the queue, you set the bar for investigation quality across the SOC. You QA escalations, mentor and develop Tier 1 and Tier 2, build out the investigation curriculum, and partner with engineering on detection strategy at the program level, not just one noisy rule at a time. This is a hands-on, deeply technical role designed for analysts with 5+ years of experience (or 2+ years past Tier 2) who are ready to operate as the senior individual contributor in a real-world MSSP detection-and-response practice spanning across a diverse client environments. Serve as the Tier 3 technical escalation point in the SOC. Take the incidents that Tier 2 cannot fully resolve, drive them to a definitive answer, and hand only genuinely engineering-scoped or architecture-level problems to the Cybersecurity Engineers and Team Lead with a clear, evidence-backed recommendation and a proposed course of action. Lead confirmed true-positive incidents end to end across client environments including but not limited to ransomware, business email compromise, account takeover, lateral movement, and data exfiltration including scoping and impact assessment, containment orchestration via SentinelOne, account isolation and credential rotation in Entra ID, eradication and recovery guidance, evidence preservation, root-cause analysis, and client communication through resolution. Own and run the proactive threat hunting program: develop hypothesis-driven hunts across the client base using various queries, EDR telemetry, and indicators from CTI feeds; document findings; and feed confirmed patterns back into detection engineering as durable, reusable detections. Perform host, memory, and network forensics (Velociraptor, endpoint and identity artifacts, timeline reconstruction) to establish what happened, when, and how far it went, and to support breach-notification and legal/insurance coordination when an incident warrants it. Conduct phishing triage and support email-based threat investigations, including user impact assessment and remediation steps. Partner with the Cybersecurity Engineers and AI Automation Engineer on detection strategy at the program level coverage and gap analysis against MITRE ATT&CK, detection content design, and false-positive reduction across the fleet rather than one-off alert tuning. Apply offensive and adversary-emulation knowledge to inform detection coverage, and support purple team and adversary-emulation exercises by translating attacker TTPs into detections and validating that controls fire as expected. Analyze endpoint, identity, and network telemetry to identify suspicious activity, lateral movement, and persistence, and lead phishing and email-based threat investigations through full user-impact assessment and remediation. Set and enforce investigation quality standards: QA Tier 1 and Tier 2 escalations and case documentation, run walk-throughs of significant investigations, give kind and direct feedback, and own the Tier 1/Tier 2 onboarding and skills-development curri Author the analytical narrative for the most complex client deliverables, post-incident reports, after-action reviews, and the senior-analyst portion of monthly client reporting covering what we saw, what it means, and what we recommend, in language a client technical stakeholder can act on. Drive SOC operational maturity by shaping runbook and playbook architecture, investigation checklists, and repeatable workflows, and by mentoring the team toward consistent, defensible outcomes Our Company In 2009 EXOS established itself as an IT consulting and staff augmentation firm. We specialize in focusing on what the client needs and adapting to how our client works. Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price at the RIGHT time. The Company has three areas of focus: Professional Services and Consulting: As a full-service IT consulting firm, we offer a wide array of services to adapt to our clients' businesses. No matter what is needed, we have a solution that fits. Whether it be custom application development or providing highly specialized IT resources to run a project, we assist our clients to ensure their IT initiatives cross the finish line. Staffing: Our solutions foster stronger relationships with customers, suppliers, and partners, which greatly improve our clients' productivity, while reducing overall IT costs. Managed Services: We realize our clients don't have the time to worry about the most important tools that its people use technology. We take care of our client's network and service its system. Our Values We are Empowering At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service, and the talent necessary to achieve their business goals. We empower our team by living a culture of collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all our team members. We are Connected At EXOS we are connected to our clients and their purpose. We are not just a talent and technology partner; we are an extension of your business. We seek to understand where leadership is driving the company, and we connect across all aspects of the business necessary to make that goal a reality. We are connected to the communities we serve and invested in organizations that make them great places to live. As the EXOS team, we are connected through our common commitment to our cultural imperatives: the 'Three Ps' ? Be Positive, Be Productive and Be Progressive in the since that we are always challenging each other to learn and grow. We are Trusted For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional firms, our team is there to help solve pain points and provide strategic direction. The trust we have with one another as a team is earned. We live a culture of accountability with a goal of excellence. We are invested in one another's success, personally and professionally. We are a trust first, learn together and celebrate collectively team. Must Haves 5+ years of experience in a SOC, incident response, MSSP, or security operations role, or 2+ years past a Tier 2 / Analyst II role in a comparable environment. Demonstrated ability to independently lead complex investigations and confirmed incidents to resolution across endpoint, identity, email, and network telemetry ? not just triage and escalate. Advanced command of an EDR (SentinelOne, CrowdStrike, or Defender for Endpoint) and a SIEM (Blumira, Sentinel, Splunk, or QRadar) at the query, pivot, and detection-authoring level. Practical host and network forensics and evidence-preservation experience, including timeline reconstruction across Windows event logs, Active Directory, Entra ID, firewall, VPN, DNS, and email security logs. Hands-on proactive threat hunting experience: building and executing hypothesis-driven hunts and converting findings into detections. Proficient scripting in PowerShell and/or Python for investigation, log parsing, and automation. Working fluency with the MITRE ATT&CK framework for both investigation and detection-coverage mapping. Strong command of the incident response lifecycle, escalation criteria, and chain-of-custody / evidence-handling practices. Ability to lead under pressure in a multi-client environment, prioritize across simultaneous active incidents, and maintain quality and clear documentation throughout. Excellent written communication, with the ability to produce client-ready incident summaries, post-incident reports, and analytical narratives, and to mentor junior analysts effectively. Solid fundamentals in TCP/IP, DNS, HTTP/S, Windows and Linux internals, and identity and access management. Relevant certifications such as CompTIA CySA+, GIAC GCIH/GCIA/GCFA, BTL2, or equivalent demonstrated experience. Plus Haves Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related discipline. Equivalent military training or certifications considered. Advanced certifications such as GIAC GCIA, GCFA, GCFE, GNFA, GCTI, GREM, or BTL2; offensive-informed credentials (OSCP, CRTO) a strong plus given the role's detection and purple-team-support scope. Prior MSSP experience in a multi-tenant model, including a multi-tenant PSA/ticketing platform (ConnectWise, Autotask, ServiceNow, or similar). Detection engineering experience: Sigma rules, KQL, and SentinelOne / Blumira query syntax, plus comfort building detections from hunt findings. Experience with SOAR or rules-based automation and operationalizing playbooks alongside an AI Automation Engineer. . click apply for full job details

Job Description Primary Location : Chicago, IL V-Soft Consulting is currently hiring for a Senior Network Manager for our premier client in Chicago, IL. Education and Experience: Experience managing support/maintenance agreements and outside service providers Experience working with a Security Operations Center 4-year college degree in a related field and/or relevant professional experience 7 years of managing experience leading IT network engineering teams 10 years of Technical Operations, Engineering & Implementation, and Security Engineering experience Knowledge and Skills: Knowledge of Cybersecurity operations Strong knowledge of ITIL concepts. ITIL certification is a plus Strong client-focus skills with ability to recognize client requirements, assist client in achieving their goals, manage client expectations and consistently achieve high client satisfaction Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously Experience with designing an ITSM system to manage incidents, problems, workflows and to collect metrics required for reporting, preferably on ServiceNow Strong interpersonal skills, communication, leadership ability, and teamwork. WHAT YOU'LL DO: Job Responsibilities: Technical Operations Perform advanced troubleshooting and root cause analysis of critical network incidents. Provide hands-on support during major outages, cybersecurity incidents, and high-priority operational events. Participate in network configuration reviews and oversee implementation of complex network changes. Collaborate with engineering teams to resolve performance, capacity, and reliability issues. Engineering & Implementation Design and implement switching, routing, wireless, network security, and cloud connectivity solutions. Lead technical deployments, migrations, upgrades, and integration projects. Develop and maintain network capacity planning, performance monitoring, and optimization strategies. Interested? Qualified candidates should send their resumes to V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit or call .