Overview TeleWorld Solutions (TWS) is seeking experienced Technical Leads to supervise field crews supporting nationwide data center infrastructure deployments. Technical Leads serve as the primary onsite resource for crew coordination, productivity, installation quality, safety compliance, and customer interface activities. The ideal candidate possesses strong fiber and structured cabling expertise, leadership experience, and the ability to direct multiple technicians in fast-paced data center environments. Responsibilities Lead and coordinate daily activities for technician crews. Assign work, monitor productivity, and maintain schedule adherence. Ensure installations are completed according to drawings, customer standards, and quality requirements. Perform and oversee fiber optic and copper cabling installations, terminations, testing, and troubleshooting. Conduct quality inspections and corrective action activities. Support field documentation, redlines, as-built records, and daily reporting. Enforce safety procedures, site requirements, and company policies. Coordinate material needs, workforce requirements, and project priorities. Mentor and train junior technicians. Serve as the primary escalation point for field-related technical issues. Qualifications Required High school diploma, GED, or equivalent field experience. 3+ years of structured cabling, telecommunications, or data center installation experience. Experience leading field crews in construction or mission-critical environments. OSHA 10 Certification. Ability to travel extensively and support nationwide deployments. Ability to lift approximately 50 pounds and work from ladders or elevated platforms. Ability to pass client-required background screening, drug testing, and site onboarding requirements. Preferred ES-3J Certification or equivalent low-voltage credential. Data center, hyperscale, or mission-critical construction experience. Experience with ribbon fiber, mass-fusion splicing, OTDR testing, and optical-loss testing. OSHA 30 Certification. Additional OEM certifications from Corning, AFL, Legrand, CommScope, or similar manufacturers. Experience supervising multiple crews simultaneously. Familiarity with QA/QC programs, structured cabling standards, and commissioning requirements. Join Our Veteran-Friendly Team: Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team. TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
10/27/2026
Full time
Overview TeleWorld Solutions (TWS) is seeking experienced Technical Leads to supervise field crews supporting nationwide data center infrastructure deployments. Technical Leads serve as the primary onsite resource for crew coordination, productivity, installation quality, safety compliance, and customer interface activities. The ideal candidate possesses strong fiber and structured cabling expertise, leadership experience, and the ability to direct multiple technicians in fast-paced data center environments. Responsibilities Lead and coordinate daily activities for technician crews. Assign work, monitor productivity, and maintain schedule adherence. Ensure installations are completed according to drawings, customer standards, and quality requirements. Perform and oversee fiber optic and copper cabling installations, terminations, testing, and troubleshooting. Conduct quality inspections and corrective action activities. Support field documentation, redlines, as-built records, and daily reporting. Enforce safety procedures, site requirements, and company policies. Coordinate material needs, workforce requirements, and project priorities. Mentor and train junior technicians. Serve as the primary escalation point for field-related technical issues. Qualifications Required High school diploma, GED, or equivalent field experience. 3+ years of structured cabling, telecommunications, or data center installation experience. Experience leading field crews in construction or mission-critical environments. OSHA 10 Certification. Ability to travel extensively and support nationwide deployments. Ability to lift approximately 50 pounds and work from ladders or elevated platforms. Ability to pass client-required background screening, drug testing, and site onboarding requirements. Preferred ES-3J Certification or equivalent low-voltage credential. Data center, hyperscale, or mission-critical construction experience. Experience with ribbon fiber, mass-fusion splicing, OTDR testing, and optical-loss testing. OSHA 30 Certification. Additional OEM certifications from Corning, AFL, Legrand, CommScope, or similar manufacturers. Experience supervising multiple crews simultaneously. Familiarity with QA/QC programs, structured cabling standards, and commissioning requirements. Join Our Veteran-Friendly Team: Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team. TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Overview TeleWorld Solutions (TWS) is seeking Data Center Technicians to support large-scale data center construction and infrastructure deployments. Technicians will assist with installation, testing, labeling, documentation, and quality assurance of fiber optic and structured cabling systems in mission-critical environments. This position is ideal for candidates interested in developing long-term careers within the data center industry and requires extensive travel throughout the United States. Responsibilities Pull, route, secure, and label fiber optic and copper communication cabling. Install cable pathways, racks, cabinets, ladder racks, and related infrastructure. Perform cable terminations and basic testing activities. Assist with fiber splicing, fiber testing, and cable certification activities. Read and follow drawings, cable schedules, rack elevations, and work instructions. Maintain accurate installation records and daily production reporting. Adhere to all safety procedures, customer requirements, and site access protocols. Maintain a clean and organized work area. Support project milestones and production goals. Qualifications Required At least 18 years old. High school diploma, GED, or equivalent experience. OSHA 10 Certification or ability to obtain. Ability to travel extensively and work assigned shifts. Ability to lift up to 50 pounds routinely. Ability to work on ladders, elevated platforms, and in active construction environments. Ability to pass client-required background screening, drug testing, and site onboarding requirements. Preferred Data center or structured cabling experience. Fiber optic installation experience. Experience with cable management systems and pathway installations. OEM training or manufacturer certifications. Familiarity with mission-critical environments. Possession of basic hand tools and PPE Join Our Veteran-Friendly Team: Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team. TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
10/27/2026
Full time
Overview TeleWorld Solutions (TWS) is seeking Data Center Technicians to support large-scale data center construction and infrastructure deployments. Technicians will assist with installation, testing, labeling, documentation, and quality assurance of fiber optic and structured cabling systems in mission-critical environments. This position is ideal for candidates interested in developing long-term careers within the data center industry and requires extensive travel throughout the United States. Responsibilities Pull, route, secure, and label fiber optic and copper communication cabling. Install cable pathways, racks, cabinets, ladder racks, and related infrastructure. Perform cable terminations and basic testing activities. Assist with fiber splicing, fiber testing, and cable certification activities. Read and follow drawings, cable schedules, rack elevations, and work instructions. Maintain accurate installation records and daily production reporting. Adhere to all safety procedures, customer requirements, and site access protocols. Maintain a clean and organized work area. Support project milestones and production goals. Qualifications Required At least 18 years old. High school diploma, GED, or equivalent experience. OSHA 10 Certification or ability to obtain. Ability to travel extensively and work assigned shifts. Ability to lift up to 50 pounds routinely. Ability to work on ladders, elevated platforms, and in active construction environments. Ability to pass client-required background screening, drug testing, and site onboarding requirements. Preferred Data center or structured cabling experience. Fiber optic installation experience. Experience with cable management systems and pathway installations. OEM training or manufacturer certifications. Familiarity with mission-critical environments. Possession of basic hand tools and PPE Join Our Veteran-Friendly Team: Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team. TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated PC Deployment Technician for a Full-Time position. Job Summary: The PC Deployment Technician must perform all duties for the WMATA PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management. Essential Functions: Responds to and diagnoses problems through discussion with users and hands-on assistance. Provides on-site support to end-users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh. Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLAs. Documents, tracks, and monitors all assigned work through tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.) Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project Partner with Service Desk), Network Services Team, and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project Make recommendations to the Agency Customer to increase efficiency and productivity. Performs Moves, Adds, and Changes Knowledge Requirements: Must possess a High School Diploma or equivalent. Must be able to pass a National Agency Background Investigation to receive a Public Trust Security Clearance. Must possess or obtain within 60 days of employment a Microsoft Office Specialist certification. (i.e.: Microsoft Office Specialist Outlook 2010) Must possess 1-3 years' experience with Deployment Projects requiring base image installation plus individual user-specific software loading. Must possess functional hardware troubleshooting skills and at least mid-level Windows 7/Windows 10 experience. Experience in configuring and deploying Windows 7 and Win 10 using an enterprise-class automated image-based method is preferred. (i.e.: SCCM/PXE, MDT, Ghost, etc.) Experience with Active Directory and SCCM preferred. Must be able to obtain an Original Equipment Manufacturer (OEM) Warranty Repair Certification. Must possess a strong understanding of written technical documentation. Must have excellent attention to detail, organizational and teamwork skills. Must possess excellent time management skills and be able to work effectively alone or as part of a team. Must be able to lift and move equipment weighing up to 50 lbs. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
10/27/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated PC Deployment Technician for a Full-Time position. Job Summary: The PC Deployment Technician must perform all duties for the WMATA PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and repairs and inventory tracking/asset management. Essential Functions: Responds to and diagnoses problems through discussion with users and hands-on assistance. Provides on-site support to end-users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to and closes tickets assigned to PC Deployment/Lifecycle Refresh. Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds contractual SLAs. Documents, tracks, and monitors all assigned work through tracking systems to ensure a timely resolution. (i.e.: ITSM tool- CA Service Desk, SharePoint, etc.) Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an active WMATA PC Deployment Project Partner with Service Desk), Network Services Team, and the Desktop Engineering Team to resolve issues that may arise during a Lifecycle Refresh Project Provides 1 on 1 Customer Support to users that experience difficulties during a Lifecycle Refresh Project Make recommendations to the Agency Customer to increase efficiency and productivity. Performs Moves, Adds, and Changes Knowledge Requirements: Must possess a High School Diploma or equivalent. Must be able to pass a National Agency Background Investigation to receive a Public Trust Security Clearance. Must possess or obtain within 60 days of employment a Microsoft Office Specialist certification. (i.e.: Microsoft Office Specialist Outlook 2010) Must possess 1-3 years' experience with Deployment Projects requiring base image installation plus individual user-specific software loading. Must possess functional hardware troubleshooting skills and at least mid-level Windows 7/Windows 10 experience. Experience in configuring and deploying Windows 7 and Win 10 using an enterprise-class automated image-based method is preferred. (i.e.: SCCM/PXE, MDT, Ghost, etc.) Experience with Active Directory and SCCM preferred. Must be able to obtain an Original Equipment Manufacturer (OEM) Warranty Repair Certification. Must possess a strong understanding of written technical documentation. Must have excellent attention to detail, organizational and teamwork skills. Must possess excellent time management skills and be able to work effectively alone or as part of a team. Must be able to lift and move equipment weighing up to 50 lbs. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Genesis10 is currently seeking an Associate Data Center Technician - Onsite for a 12+ month contract position with a Leading Technology Firm located in Hillsboro, OR. As an Associate Data Center Technician, you will be responsible for troubleshooting all failed hard drives and DIMMs. You will also be responsible for the installation of new SSD and NVME into existing servers. You will be mentored by level 2 data center technicians and assist them with various server maintenance tasks as necessary. This role requires basic server component add/remove experience and entry-level Linux troubleshooting skills. Responsibilities: Perform basic hardware diagnostic and troubleshooting of servers, escalating complex issues as necessary Troubleshoot basic Linux OS level issues on all servers Install new SSDs and NVMEs into existing servers Assist engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly Troubleshoot and resolve all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.) Resolve manually-generated tickets through cross-functional collaboration across diverse teams Process (identify, tag, and prepare) all server nodes ready for decommissioning Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth Respond to all system problems on a 24x7 basis and take part in on-call rotation Assist Data Center Technicians in OS level troubleshooting and network troubleshooting Ensure the data center house rules are being followed and immediately report any concerns to leadership Ensure data center cleanliness and report any issues to leadership Requirements: 2+ years in a Data Center Engineering Role 2+ years Linux troubleshooting experience 2+ years server hardware troubleshooting experience Desired skills: Experience with Ticket systems like JIRA, Salesforce, ServiceNow Certifications such as CompTIA Server+, CompTIA Linux+, CompTIA A+ or similar Experience with automation and script use (e.g., Python, Bash) Familiarity with networking protocols and equipment (e.g., switches, routers) Experience using fiber testing equipment and understanding complex network mapping Strong verbal and written communication skills Sound problem-solving logic and analytical skills Ability to work independently and within a team Attention to detail and strong organizational skills Pay range: $23.50 - $32.90 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/27/2026
Full time
Genesis10 is currently seeking an Associate Data Center Technician - Onsite for a 12+ month contract position with a Leading Technology Firm located in Hillsboro, OR. As an Associate Data Center Technician, you will be responsible for troubleshooting all failed hard drives and DIMMs. You will also be responsible for the installation of new SSD and NVME into existing servers. You will be mentored by level 2 data center technicians and assist them with various server maintenance tasks as necessary. This role requires basic server component add/remove experience and entry-level Linux troubleshooting skills. Responsibilities: Perform basic hardware diagnostic and troubleshooting of servers, escalating complex issues as necessary Troubleshoot basic Linux OS level issues on all servers Install new SSDs and NVMEs into existing servers Assist engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly Troubleshoot and resolve all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.) Resolve manually-generated tickets through cross-functional collaboration across diverse teams Process (identify, tag, and prepare) all server nodes ready for decommissioning Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth Respond to all system problems on a 24x7 basis and take part in on-call rotation Assist Data Center Technicians in OS level troubleshooting and network troubleshooting Ensure the data center house rules are being followed and immediately report any concerns to leadership Ensure data center cleanliness and report any issues to leadership Requirements: 2+ years in a Data Center Engineering Role 2+ years Linux troubleshooting experience 2+ years server hardware troubleshooting experience Desired skills: Experience with Ticket systems like JIRA, Salesforce, ServiceNow Certifications such as CompTIA Server+, CompTIA Linux+, CompTIA A+ or similar Experience with automation and script use (e.g., Python, Bash) Familiarity with networking protocols and equipment (e.g., switches, routers) Experience using fiber testing equipment and understanding complex network mapping Strong verbal and written communication skills Sound problem-solving logic and analytical skills Ability to work independently and within a team Attention to detail and strong organizational skills Pay range: $23.50 - $32.90 per hour Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Pay Range: $19.00hr - $24.00hr Job Overview: The Site Support IT Technician provides dependable, hands-on technology support for employees, conference rooms, and local site operations. The position combines strong customer service with technical expertise across endpoint computing, collaboration technologies, IT asset management, and basic network connectivity. The technician serves as a visible on-site resource and partners with regional and global IT teams to restore service, support business activities, and improve the end-user experience. Key Responsibilities: Deliver professional, responsive, and customer-focused technical support to end users. Provide on-site and remote support for Windows and Mac computers, mobile devices, peripherals, and approved business applications. Troubleshoot hardware, software, operating system, printing, VPN, wireless, and network-connectivity issues. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications. Install, configure, deploy, maintain, and replace laptops, desktops, monitors, docking stations, printers, and related accessories. Perform device imaging, deployment, refresh, data migration, validation, and retirement activities in accordance with established procedures. Manage IT assets through receiving, inventory tracking, record updates, audits, lifecycle activities, and secure disposition coordination. Support conference-room and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Crestron systems, displays, cameras, microphones, and related AV equipment. Provide technical support for executive meetings, town halls, training sessions, and live events; remain available to resolve issues during critical sessions. Conduct proactive meeting-room checks and address issues affecting room readiness and user experience. Assist with technology moves, adds, and changes, including workstation setups and office relocations. Support employee onboarding and offboarding activities, including equipment preparation, deployment, collection, and account-related coordination. Create, update, route, and close incidents and service requests in ServiceNow with accurate troubleshooting notes and resolution details. Document recurring issues, solutions, support procedures, and equipment maintenance activities. Collaborate with senior technicians and network, infrastructure, security, application, and vendor support teams to resolve complex issues. Follow company security, safety, data-protection, and IT service-management requirements. Participate in site projects, after-hours support, and travel to other client locations when required. Required Qualifications: Bachelor's degree in a related field, or an equivalent combination of industry experience, technical certifications, and relevant coursework. 3+ years of experience in desktop support, site support, end-user computing, or field services. Strong knowledge of Windows 10 and Windows 11 operating systems, including installation, configuration, and troubleshooting. Ability to independently use logical troubleshooting methods to identify root cause and resolve technical issues. Demonstrated customer service skills and a genuine commitment to helping users solve problems. Experience using ServiceNow or a comparable IT service-management and ticketing platform. Working knowledge of TCP/IP, DHCP, DNS, VPN, and LAN/WAN concepts. Experience with network cabling, labeling, patching, and cable-management best practices. Hands-on experience imaging, deploying, refreshing, and supporting laptop and desktop computers. Working knowledge of macOS and iOS support. Strong verbal and written communication skills, including the ability to explain technical issues to non-technical users. Ability to organize work, prioritize incidents by impact and urgency, and manage multiple requests in a fast-paced environment. Knowledge of Windows 10/11 administration, macOS and iOS support, PC imaging, deployment, refresh, hardware diagnostics, and mobile-device/peripheral support. Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive), Active Directory and Microsoft Entra ID fundamentals, and multi-factor authentication support. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, LAN/WAN, wired/wireless, basic switch-port connectivity troubleshooting, and cabling awareness. Experience with AV & Collaboration systems including Microsoft Teams Rooms, Zoom Rooms, Crestron or comparable room-control technology, displays, projectors, and live-event support. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/27/2026
Full time
Pay Range: $19.00hr - $24.00hr Job Overview: The Site Support IT Technician provides dependable, hands-on technology support for employees, conference rooms, and local site operations. The position combines strong customer service with technical expertise across endpoint computing, collaboration technologies, IT asset management, and basic network connectivity. The technician serves as a visible on-site resource and partners with regional and global IT teams to restore service, support business activities, and improve the end-user experience. Key Responsibilities: Deliver professional, responsive, and customer-focused technical support to end users. Provide on-site and remote support for Windows and Mac computers, mobile devices, peripherals, and approved business applications. Troubleshoot hardware, software, operating system, printing, VPN, wireless, and network-connectivity issues. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications. Install, configure, deploy, maintain, and replace laptops, desktops, monitors, docking stations, printers, and related accessories. Perform device imaging, deployment, refresh, data migration, validation, and retirement activities in accordance with established procedures. Manage IT assets through receiving, inventory tracking, record updates, audits, lifecycle activities, and secure disposition coordination. Support conference-room and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Crestron systems, displays, cameras, microphones, and related AV equipment. Provide technical support for executive meetings, town halls, training sessions, and live events; remain available to resolve issues during critical sessions. Conduct proactive meeting-room checks and address issues affecting room readiness and user experience. Assist with technology moves, adds, and changes, including workstation setups and office relocations. Support employee onboarding and offboarding activities, including equipment preparation, deployment, collection, and account-related coordination. Create, update, route, and close incidents and service requests in ServiceNow with accurate troubleshooting notes and resolution details. Document recurring issues, solutions, support procedures, and equipment maintenance activities. Collaborate with senior technicians and network, infrastructure, security, application, and vendor support teams to resolve complex issues. Follow company security, safety, data-protection, and IT service-management requirements. Participate in site projects, after-hours support, and travel to other client locations when required. Required Qualifications: Bachelor's degree in a related field, or an equivalent combination of industry experience, technical certifications, and relevant coursework. 3+ years of experience in desktop support, site support, end-user computing, or field services. Strong knowledge of Windows 10 and Windows 11 operating systems, including installation, configuration, and troubleshooting. Ability to independently use logical troubleshooting methods to identify root cause and resolve technical issues. Demonstrated customer service skills and a genuine commitment to helping users solve problems. Experience using ServiceNow or a comparable IT service-management and ticketing platform. Working knowledge of TCP/IP, DHCP, DNS, VPN, and LAN/WAN concepts. Experience with network cabling, labeling, patching, and cable-management best practices. Hands-on experience imaging, deploying, refreshing, and supporting laptop and desktop computers. Working knowledge of macOS and iOS support. Strong verbal and written communication skills, including the ability to explain technical issues to non-technical users. Ability to organize work, prioritize incidents by impact and urgency, and manage multiple requests in a fast-paced environment. Knowledge of Windows 10/11 administration, macOS and iOS support, PC imaging, deployment, refresh, hardware diagnostics, and mobile-device/peripheral support. Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive), Active Directory and Microsoft Entra ID fundamentals, and multi-factor authentication support. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, LAN/WAN, wired/wireless, basic switch-port connectivity troubleshooting, and cabling awareness. Experience with AV & Collaboration systems including Microsoft Teams Rooms, Zoom Rooms, Crestron or comparable room-control technology, displays, projectors, and live-event support. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $17.00hr - $22.00hr Job Overview: The organization is seeking a Data Center Technician with 5+ years of experience supporting large-scale data center environments, including server deployment, hardware diagnostics, troubleshooting, rack and stack operations, cabling, and infrastructure maintenance. Experienced in Windows environments, network support, incident management, and hardware lifecycle management. Skilled in PowerShell, Python, and Bash scripting for automation and operational efficiency. Strong focus on safety compliance, SLA adherence, technical documentation, and delivering exceptional customer service in mission-critical environments. Installed, configured, and commissioned server hardware in enterprise data center environments following deployment standards and operational procedures. Performed hardware diagnostics and troubleshooting, reducing downtime through rapid fault isolation and component replacement. Executed rack and stack activities, cable management, labeling, grounding verification, and post-deployment quality checks. Supported server decommissioning, hardware refresh projects, and asset lifecycle management. Utilized PowerShell and Python scripts to automate routine administrative and reporting tasks. Managed service tickets while consistently achieving SLA and KPI targets. Created and maintained technical documentation, runbooks, and knowledge base articles to improve operational efficiency. Collaborated with network, infrastructure, and operations teams to support data center initiatives and incident resolution. Core Technical Skills: Data Center Operations. Server Installation, Startup, and Shutdown. Hardware Deployment and Staging. Server Diagnostics and Troubleshooting. Hardware Refresh and Decommissioning. Rack and Stack Operations. Cable Management and Labeling. Network Infrastructure Support. Grounding and Safety Compliance. Windows Operating Systems. Network Design Implementation. Incident Management and Escalation. Ticket Management Systems. SLA and KPI Adherence. Desired Certifications: CompTIA A+. CompTIA Server+. CCENT. CCNA. MCP. MCSE. Scripting and Automation: PowerShell, Python, and Bash. Process Automation. System Administration Scripting. Operational Responsibilities: Hardware Installation and Configuration. Fault Isolation and Component Replacement. Server Maintenance. Quality Assurance Checks. Data Center Inventory Management. Change Management. Documentation Creation. Knowledge Base Contributions. Safety Training Compliance. Soft Skills: Analytical Thinking. Problem Solving. Self-Motivated. Results-Driven. Team Collaboration. Leadership. Customer Focus. Strong verbal and written communication skills. Process Improvement. Accountability and Ownership. Technical Documentation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/27/2026
Full time
Pay Range: $17.00hr - $22.00hr Job Overview: The organization is seeking a Data Center Technician with 5+ years of experience supporting large-scale data center environments, including server deployment, hardware diagnostics, troubleshooting, rack and stack operations, cabling, and infrastructure maintenance. Experienced in Windows environments, network support, incident management, and hardware lifecycle management. Skilled in PowerShell, Python, and Bash scripting for automation and operational efficiency. Strong focus on safety compliance, SLA adherence, technical documentation, and delivering exceptional customer service in mission-critical environments. Installed, configured, and commissioned server hardware in enterprise data center environments following deployment standards and operational procedures. Performed hardware diagnostics and troubleshooting, reducing downtime through rapid fault isolation and component replacement. Executed rack and stack activities, cable management, labeling, grounding verification, and post-deployment quality checks. Supported server decommissioning, hardware refresh projects, and asset lifecycle management. Utilized PowerShell and Python scripts to automate routine administrative and reporting tasks. Managed service tickets while consistently achieving SLA and KPI targets. Created and maintained technical documentation, runbooks, and knowledge base articles to improve operational efficiency. Collaborated with network, infrastructure, and operations teams to support data center initiatives and incident resolution. Core Technical Skills: Data Center Operations. Server Installation, Startup, and Shutdown. Hardware Deployment and Staging. Server Diagnostics and Troubleshooting. Hardware Refresh and Decommissioning. Rack and Stack Operations. Cable Management and Labeling. Network Infrastructure Support. Grounding and Safety Compliance. Windows Operating Systems. Network Design Implementation. Incident Management and Escalation. Ticket Management Systems. SLA and KPI Adherence. Desired Certifications: CompTIA A+. CompTIA Server+. CCENT. CCNA. MCP. MCSE. Scripting and Automation: PowerShell, Python, and Bash. Process Automation. System Administration Scripting. Operational Responsibilities: Hardware Installation and Configuration. Fault Isolation and Component Replacement. Server Maintenance. Quality Assurance Checks. Data Center Inventory Management. Change Management. Documentation Creation. Knowledge Base Contributions. Safety Training Compliance. Soft Skills: Analytical Thinking. Problem Solving. Self-Motivated. Results-Driven. Team Collaboration. Leadership. Customer Focus. Strong verbal and written communication skills. Process Improvement. Accountability and Ownership. Technical Documentation. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Salary Range: $70,310 - $85,000 We are seeking a Technical Writer to develop and revise documentation for Navy equipment and maintenance activities. You'll work with engineers, technicians, supervisors, and other subject-matter experts to turn technical information, drawings, and observations into accurate, clear instructions and publications. This role is a good fit for a writer who is comfortable working with technical material, asking questions, checking details, and organizing information for the people who use it. Essential Job Functions: Write, revise, and maintain technical and administrative publications, including manuals, reports, briefs, proposals, and instructional materials. Develop documentation covering equipment operation, maintenance, installation, work methods, and procedures. Gather and verify information through discussions with subject-matter experts and, as appropriate, observation of production, maintenance, or test activities. Research and interpret information from drawings, parts list, specifications, manufacturer documentation, and other technical sources. Organize material to meet established standards for accuracy, clarity, consistency, and style. Select or develop photographs, drawings, diagrams, and charts to support the documentation. Maintain records of assigned work, document revisions, and publication files. Support the preparation and distribution of publications. Depending on project needs, contribute to other technical or administrative communications. Required skills: Due to the sensitivity of customer-related requirements, U.S. Citizenship is required. High School Diploma with at 10 plus years of relevant experience. Able to obtain and maintain DoD security clearance throughout the duration of employment. At least 3 years of technical writing experience. Strong writing, editing, organization, and attention to details. Experience developing or revising technical documentation for equipment, systems, processes or maintenance activities. Ability to understand technical source material and work with subject-matter experts to verify details. Desired Skills: Experience preparing maintenance or technical manuals for DoD, Navy, aerospace, or other complex equipment. Experience with I-level or O-level maintenance manuals, Illustrated Parts Breakdowns (IPBs), or Maintenance Requirement Cards (MRCs). An associate or bachelor's degree in technical communication, English, engineering, or a related field. Five or more years of technical writing experience Experience incorporating illustrations, diagrams, parts lists, or procedural steps into technical publications.
10/27/2026
Full time
Salary Range: $70,310 - $85,000 We are seeking a Technical Writer to develop and revise documentation for Navy equipment and maintenance activities. You'll work with engineers, technicians, supervisors, and other subject-matter experts to turn technical information, drawings, and observations into accurate, clear instructions and publications. This role is a good fit for a writer who is comfortable working with technical material, asking questions, checking details, and organizing information for the people who use it. Essential Job Functions: Write, revise, and maintain technical and administrative publications, including manuals, reports, briefs, proposals, and instructional materials. Develop documentation covering equipment operation, maintenance, installation, work methods, and procedures. Gather and verify information through discussions with subject-matter experts and, as appropriate, observation of production, maintenance, or test activities. Research and interpret information from drawings, parts list, specifications, manufacturer documentation, and other technical sources. Organize material to meet established standards for accuracy, clarity, consistency, and style. Select or develop photographs, drawings, diagrams, and charts to support the documentation. Maintain records of assigned work, document revisions, and publication files. Support the preparation and distribution of publications. Depending on project needs, contribute to other technical or administrative communications. Required skills: Due to the sensitivity of customer-related requirements, U.S. Citizenship is required. High School Diploma with at 10 plus years of relevant experience. Able to obtain and maintain DoD security clearance throughout the duration of employment. At least 3 years of technical writing experience. Strong writing, editing, organization, and attention to details. Experience developing or revising technical documentation for equipment, systems, processes or maintenance activities. Ability to understand technical source material and work with subject-matter experts to verify details. Desired Skills: Experience preparing maintenance or technical manuals for DoD, Navy, aerospace, or other complex equipment. Experience with I-level or O-level maintenance manuals, Illustrated Parts Breakdowns (IPBs), or Maintenance Requirement Cards (MRCs). An associate or bachelor's degree in technical communication, English, engineering, or a related field. Five or more years of technical writing experience Experience incorporating illustrations, diagrams, parts lists, or procedural steps into technical publications.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a Computer User Support Specialist - Subject Matter Expert (Task Lead) to provide advanced remote and deskside support for Federal Government users while serving as a technical, operational, and supervisory lead. This role resolves complex incidents and service requests, provides SME support across endpoint technologies, applications, accounts, connectivity, and workplace tools, and supports leadership by directing daily work, coordinating queues, monitoring performance, reinforcing standards, managing escalations, and ensuring SLA and customer service expectations are met. Essential Functions Some of the primary responsibilities of this role include: Provide advanced remote and deskside support through approved channels for incidents, requests, endpoint technologies, user access, business applications, hardware, software, connectivity, and workplace tools. Serve as Subject Matter Expert (SME) and Task Lead for complex incidents, escalations, outages, VIP or high-impact issues, surge support, and recurring technical or process issues. Provide day-to-day supervision of assigned staff, including work direction, task assignment, prioritization, queue monitoring, shift coverage coordination, operational handoffs, and escalation of personnel or service delivery concerns. Monitor individual and team performance against SLAs, ticket quality, documentation standards, customer service expectations, and established procedures. Support onboarding, training, coaching, mentoring, quality reviews, staff readiness, and performance feedback in partnership with program leadership. Coordinate daily workload distribution, SLA follow-through, escalation tracking, status communication, and customer-impact updates. Create, review, update, and retire SOPs, job aids, knowledge articles, troubleshooting workflows, and other support documentation. Education High school diploma or equivalent required; Bachelor's Degree preferred. HDI Analyst Certification required within 10 business days; CompTIA A+ required within 90 days. Microsoft and Apple support certifications preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, prioritization, queue monitoring, documentation, resolution, escalation, and closure. Supervisory and Task Lead practices, including work direction, task assignment, shift coordination, performance monitoring, coaching, feedback, operational handoffs, and escalation follow-through. Technical coaching, staff guidance, knowledge transfer, documentation standards, quality review, customer service reinforcement, and process adherence. Strong communication, stakeholder coordination, conflict resolution, accountability follow-up, critical thinking, and process improvement skills. Enterprise ITSM tools, preferably Remedy Service Management; ITIL, CMMI, or related process frameworks preferred. Active Directory, VPN, Microsoft 365, Windows 11, Mac and mobile devices, printers, network drives, remote tools, desktop software, antivirus, backup and recovery, and performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management and endpoint support concepts. Experience Four (4) or more years of enterprise help desk, service desk, computer support, technical support, or related end-user support experience in a large network environment, including Windows operating systems, advanced remote and deskside support, complex ticket resolution, escalations, endpoint technologies, applications, user communication, SLA performance, documentation, and recurring issue identification. Supervisory experience is desired, including experience serving as a supervisor, team lead, shift lead, task lead, senior technician, or SME responsible for directing daily work, assigning tasks, coordinating coverage, coaching staff, reviewing quality, communicating with leadership, and supporting compliance with service delivery standards. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now. We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
10/27/2026
Full time
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Computer Support Specialist Journeyman. Job Summary NuAxis Innovations is seeking a Computer User Support Specialist - Subject Matter Expert (Task Lead) to provide advanced remote and deskside support for Federal Government users while serving as a technical, operational, and supervisory lead. This role resolves complex incidents and service requests, provides SME support across endpoint technologies, applications, accounts, connectivity, and workplace tools, and supports leadership by directing daily work, coordinating queues, monitoring performance, reinforcing standards, managing escalations, and ensuring SLA and customer service expectations are met. Essential Functions Some of the primary responsibilities of this role include: Provide advanced remote and deskside support through approved channels for incidents, requests, endpoint technologies, user access, business applications, hardware, software, connectivity, and workplace tools. Serve as Subject Matter Expert (SME) and Task Lead for complex incidents, escalations, outages, VIP or high-impact issues, surge support, and recurring technical or process issues. Provide day-to-day supervision of assigned staff, including work direction, task assignment, prioritization, queue monitoring, shift coverage coordination, operational handoffs, and escalation of personnel or service delivery concerns. Monitor individual and team performance against SLAs, ticket quality, documentation standards, customer service expectations, and established procedures. Support onboarding, training, coaching, mentoring, quality reviews, staff readiness, and performance feedback in partnership with program leadership. Coordinate daily workload distribution, SLA follow-through, escalation tracking, status communication, and customer-impact updates. Create, review, update, and retire SOPs, job aids, knowledge articles, troubleshooting workflows, and other support documentation. Education High school diploma or equivalent required; Bachelor's Degree preferred. HDI Analyst Certification required within 10 business days; CompTIA A+ required within 90 days. Microsoft and Apple support certifications preferred. Knowledge Requirements Incident, problem, change, and ticket lifecycle management, including intake, prioritization, queue monitoring, documentation, resolution, escalation, and closure. Supervisory and Task Lead practices, including work direction, task assignment, shift coordination, performance monitoring, coaching, feedback, operational handoffs, and escalation follow-through. Technical coaching, staff guidance, knowledge transfer, documentation standards, quality review, customer service reinforcement, and process adherence. Strong communication, stakeholder coordination, conflict resolution, accountability follow-up, critical thinking, and process improvement skills. Enterprise ITSM tools, preferably Remedy Service Management; ITIL, CMMI, or related process frameworks preferred. Active Directory, VPN, Microsoft 365, Windows 11, Mac and mobile devices, printers, network drives, remote tools, desktop software, antivirus, backup and recovery, and performance optimization. Working knowledge of Microsoft Entra ID, Microsoft Azure, and Microsoft Intune, including device management and endpoint support concepts. Experience Four (4) or more years of enterprise help desk, service desk, computer support, technical support, or related end-user support experience in a large network environment, including Windows operating systems, advanced remote and deskside support, complex ticket resolution, escalations, endpoint technologies, applications, user communication, SLA performance, documentation, and recurring issue identification. Supervisory experience is desired, including experience serving as a supervisor, team lead, shift lead, task lead, senior technician, or SME responsible for directing daily work, assigning tasks, coordinating coverage, coaching staff, reviewing quality, communicating with leadership, and supporting compliance with service delivery standards. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now. We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Drop Bury Supervisor Department: Field Operations Reports To: Operations Manager / Market Manager Employment Type: Full-Time Location: Wisconsin / Michigan Position Summary The Drop Bury Supervisor is responsible for overseeing the daily field operations of Sunrise Telecom's Drop Bury program within an assigned market. This position provides direct leadership and support to Drop Bury Technicians and subcontractor crews to ensure fiber and coax service drops are completed safely, efficiently, accurately, and in accordance with customer and company standards. The Drop Bury Supervisor is responsible for coordinating daily field activities, monitoring production and quality, resolving field issues, conducting quality control inspections, and ensuring crews have the equipment, materials, and information necessary to successfully complete assigned work. This position works closely with Drop Bury Dispatch, field leadership, contractors, and customer representatives to maintain production goals, resolve escalations, and ensure timely completion of assigned work. Essential Duties and Responsibilities Supervise and provide daily direction to Drop Bury Technicians and subcontractor crews within the assigned market. Coordinate with Drop Bury Dispatch to review daily workloads, priorities, routing, and outstanding work. Monitor daily production and ensure crews are meeting established productivity and completion expectations. Perform field quality control inspections to verify work meets Sunrise Telecom and customer specifications. Ensure proper burial depth, cable placement, restoration, and installation practices are followed. Verify underground utilities have been properly located and marked prior to excavation and ensure compliance with 811/Dig Safe requirements. Identify and resolve field issues involving utility conflicts, access concerns, damaged facilities, customer concerns, equipment issues, and difficult job conditions. Review incomplete, failed, or escalated jobs and determine the appropriate corrective action. Ensure crews accurately document completed work, including required notes, photographs, measurements, and other job information. Monitor aging work and assist with resolving jobs that are approaching or exceeding required completion timelines. Train, coach, and mentor field employees on proper installation techniques, safety requirements, equipment operation, and customer expectations. Conduct regular safety observations and reinforce compliance with Sunrise Telecom and customer safety policies. Assist with investigating damages, incidents, customer complaints, and quality concerns. Monitor crew performance and provide coaching or corrective guidance when expectations are not being met. Ensure crews have appropriate tools, equipment, materials, and supplies to complete assigned work. Monitor the condition and proper use of company vehicles, tools, and equipment. Communicate regularly with management regarding production, staffing, quality, safety concerns, and operational challenges. Build and maintain positive working relationships with customer representatives, contractors, technicians, and internal departments. Assist with onboarding and training new Drop Bury employees as needed. Support staffing and scheduling needs based on workload and production requirements. Travel throughout the assigned market to inspect work sites and support field crews. Perform other duties as assigned. Qualifications High school diploma or equivalent required. 3+ years of telecommunications, underground utility, Drop Bury, construction, or related field experience preferred. Previous supervisory, crew lead, or field leadership experience strongly preferred. Experience with fiber and coax drop burial operations preferred. Working knowledge of underground utility locating and 811/Dig Safe requirements. Knowledge of underground construction practices, including hand digging, trenching, plowing, and boring. Strong leadership and problem-solving skills. Ability to manage multiple crews, priorities, and field issues simultaneously. Strong organizational skills with excellent attention to detail. Ability to communicate professionally with employees, contractors, customers, and management. Basic computer skills and ability to use email, mobile applications, electronic work-order systems, and reporting tools. Ability to work independently and make sound decisions in a fast-paced field environment. Valid driver's license with an acceptable driving record required. Ability to successfully complete all required pre-employment screenings. Physical Requirements / Working Conditions Ability to work outdoors in varying weather conditions and terrain. Ability to walk job sites and construction areas for extended periods. Ability to bend, kneel, climb, reach, and perform other physical activities associated with field inspections. Ability to lift and carry tools, materials, and equipment as required. Must be able to travel throughout the assigned market. Schedule flexibility may be required based on workload, weather, customer requirements, and operational needs. Compensation will be determined based on relevant Drop Bury and telecommunications experience, previous supervisory experience, market knowledge, and overall qualifications.
10/27/2026
Full time
Drop Bury Supervisor Department: Field Operations Reports To: Operations Manager / Market Manager Employment Type: Full-Time Location: Wisconsin / Michigan Position Summary The Drop Bury Supervisor is responsible for overseeing the daily field operations of Sunrise Telecom's Drop Bury program within an assigned market. This position provides direct leadership and support to Drop Bury Technicians and subcontractor crews to ensure fiber and coax service drops are completed safely, efficiently, accurately, and in accordance with customer and company standards. The Drop Bury Supervisor is responsible for coordinating daily field activities, monitoring production and quality, resolving field issues, conducting quality control inspections, and ensuring crews have the equipment, materials, and information necessary to successfully complete assigned work. This position works closely with Drop Bury Dispatch, field leadership, contractors, and customer representatives to maintain production goals, resolve escalations, and ensure timely completion of assigned work. Essential Duties and Responsibilities Supervise and provide daily direction to Drop Bury Technicians and subcontractor crews within the assigned market. Coordinate with Drop Bury Dispatch to review daily workloads, priorities, routing, and outstanding work. Monitor daily production and ensure crews are meeting established productivity and completion expectations. Perform field quality control inspections to verify work meets Sunrise Telecom and customer specifications. Ensure proper burial depth, cable placement, restoration, and installation practices are followed. Verify underground utilities have been properly located and marked prior to excavation and ensure compliance with 811/Dig Safe requirements. Identify and resolve field issues involving utility conflicts, access concerns, damaged facilities, customer concerns, equipment issues, and difficult job conditions. Review incomplete, failed, or escalated jobs and determine the appropriate corrective action. Ensure crews accurately document completed work, including required notes, photographs, measurements, and other job information. Monitor aging work and assist with resolving jobs that are approaching or exceeding required completion timelines. Train, coach, and mentor field employees on proper installation techniques, safety requirements, equipment operation, and customer expectations. Conduct regular safety observations and reinforce compliance with Sunrise Telecom and customer safety policies. Assist with investigating damages, incidents, customer complaints, and quality concerns. Monitor crew performance and provide coaching or corrective guidance when expectations are not being met. Ensure crews have appropriate tools, equipment, materials, and supplies to complete assigned work. Monitor the condition and proper use of company vehicles, tools, and equipment. Communicate regularly with management regarding production, staffing, quality, safety concerns, and operational challenges. Build and maintain positive working relationships with customer representatives, contractors, technicians, and internal departments. Assist with onboarding and training new Drop Bury employees as needed. Support staffing and scheduling needs based on workload and production requirements. Travel throughout the assigned market to inspect work sites and support field crews. Perform other duties as assigned. Qualifications High school diploma or equivalent required. 3+ years of telecommunications, underground utility, Drop Bury, construction, or related field experience preferred. Previous supervisory, crew lead, or field leadership experience strongly preferred. Experience with fiber and coax drop burial operations preferred. Working knowledge of underground utility locating and 811/Dig Safe requirements. Knowledge of underground construction practices, including hand digging, trenching, plowing, and boring. Strong leadership and problem-solving skills. Ability to manage multiple crews, priorities, and field issues simultaneously. Strong organizational skills with excellent attention to detail. Ability to communicate professionally with employees, contractors, customers, and management. Basic computer skills and ability to use email, mobile applications, electronic work-order systems, and reporting tools. Ability to work independently and make sound decisions in a fast-paced field environment. Valid driver's license with an acceptable driving record required. Ability to successfully complete all required pre-employment screenings. Physical Requirements / Working Conditions Ability to work outdoors in varying weather conditions and terrain. Ability to walk job sites and construction areas for extended periods. Ability to bend, kneel, climb, reach, and perform other physical activities associated with field inspections. Ability to lift and carry tools, materials, and equipment as required. Must be able to travel throughout the assigned market. Schedule flexibility may be required based on workload, weather, customer requirements, and operational needs. Compensation will be determined based on relevant Drop Bury and telecommunications experience, previous supervisory experience, market knowledge, and overall qualifications.
Drop Bury Supervisor Department: Field Operations Reports To: Operations Manager / Market Manager Employment Type: Full-Time Location: Wisconsin / Michigan Position Summary The Drop Bury Supervisor is responsible for overseeing the daily field operations of Sunrise Telecom's Drop Bury program within an assigned market. This position provides direct leadership and support to Drop Bury Technicians and subcontractor crews to ensure fiber and coax service drops are completed safely, efficiently, accurately, and in accordance with customer and company standards. The Drop Bury Supervisor is responsible for coordinating daily field activities, monitoring production and quality, resolving field issues, conducting quality control inspections, and ensuring crews have the equipment, materials, and information necessary to successfully complete assigned work. This position works closely with Drop Bury Dispatch, field leadership, contractors, and customer representatives to maintain production goals, resolve escalations, and ensure timely completion of assigned work. Essential Duties and Responsibilities Supervise and provide daily direction to Drop Bury Technicians and subcontractor crews within the assigned market. Coordinate with Drop Bury Dispatch to review daily workloads, priorities, routing, and outstanding work. Monitor daily production and ensure crews are meeting established productivity and completion expectations. Perform field quality control inspections to verify work meets Sunrise Telecom and customer specifications. Ensure proper burial depth, cable placement, restoration, and installation practices are followed. Verify underground utilities have been properly located and marked prior to excavation and ensure compliance with 811/Dig Safe requirements. Identify and resolve field issues involving utility conflicts, access concerns, damaged facilities, customer concerns, equipment issues, and difficult job conditions. Review incomplete, failed, or escalated jobs and determine the appropriate corrective action. Ensure crews accurately document completed work, including required notes, photographs, measurements, and other job information. Monitor aging work and assist with resolving jobs that are approaching or exceeding required completion timelines. Train, coach, and mentor field employees on proper installation techniques, safety requirements, equipment operation, and customer expectations. Conduct regular safety observations and reinforce compliance with Sunrise Telecom and customer safety policies. Assist with investigating damages, incidents, customer complaints, and quality concerns. Monitor crew performance and provide coaching or corrective guidance when expectations are not being met. Ensure crews have appropriate tools, equipment, materials, and supplies to complete assigned work. Monitor the condition and proper use of company vehicles, tools, and equipment. Communicate regularly with management regarding production, staffing, quality, safety concerns, and operational challenges. Build and maintain positive working relationships with customer representatives, contractors, technicians, and internal departments. Assist with onboarding and training new Drop Bury employees as needed. Support staffing and scheduling needs based on workload and production requirements. Travel throughout the assigned market to inspect work sites and support field crews. Perform other duties as assigned. Qualifications High school diploma or equivalent required. 3+ years of telecommunications, underground utility, Drop Bury, construction, or related field experience preferred. Previous supervisory, crew lead, or field leadership experience strongly preferred. Experience with fiber and coax drop burial operations preferred. Working knowledge of underground utility locating and 811/Dig Safe requirements. Knowledge of underground construction practices, including hand digging, trenching, plowing, and boring. Strong leadership and problem-solving skills. Ability to manage multiple crews, priorities, and field issues simultaneously. Strong organizational skills with excellent attention to detail. Ability to communicate professionally with employees, contractors, customers, and management. Basic computer skills and ability to use email, mobile applications, electronic work-order systems, and reporting tools. Ability to work independently and make sound decisions in a fast-paced field environment. Valid driver's license with an acceptable driving record required. Ability to successfully complete all required pre-employment screenings. Physical Requirements / Working Conditions Ability to work outdoors in varying weather conditions and terrain. Ability to walk job sites and construction areas for extended periods. Ability to bend, kneel, climb, reach, and perform other physical activities associated with field inspections. Ability to lift and carry tools, materials, and equipment as required. Must be able to travel throughout the assigned market. Schedule flexibility may be required based on workload, weather, customer requirements, and operational needs. Compensation will be determined based on relevant Drop Bury and telecommunications experience, previous supervisory experience, market knowledge, and overall qualifications.
10/27/2026
Full time
Drop Bury Supervisor Department: Field Operations Reports To: Operations Manager / Market Manager Employment Type: Full-Time Location: Wisconsin / Michigan Position Summary The Drop Bury Supervisor is responsible for overseeing the daily field operations of Sunrise Telecom's Drop Bury program within an assigned market. This position provides direct leadership and support to Drop Bury Technicians and subcontractor crews to ensure fiber and coax service drops are completed safely, efficiently, accurately, and in accordance with customer and company standards. The Drop Bury Supervisor is responsible for coordinating daily field activities, monitoring production and quality, resolving field issues, conducting quality control inspections, and ensuring crews have the equipment, materials, and information necessary to successfully complete assigned work. This position works closely with Drop Bury Dispatch, field leadership, contractors, and customer representatives to maintain production goals, resolve escalations, and ensure timely completion of assigned work. Essential Duties and Responsibilities Supervise and provide daily direction to Drop Bury Technicians and subcontractor crews within the assigned market. Coordinate with Drop Bury Dispatch to review daily workloads, priorities, routing, and outstanding work. Monitor daily production and ensure crews are meeting established productivity and completion expectations. Perform field quality control inspections to verify work meets Sunrise Telecom and customer specifications. Ensure proper burial depth, cable placement, restoration, and installation practices are followed. Verify underground utilities have been properly located and marked prior to excavation and ensure compliance with 811/Dig Safe requirements. Identify and resolve field issues involving utility conflicts, access concerns, damaged facilities, customer concerns, equipment issues, and difficult job conditions. Review incomplete, failed, or escalated jobs and determine the appropriate corrective action. Ensure crews accurately document completed work, including required notes, photographs, measurements, and other job information. Monitor aging work and assist with resolving jobs that are approaching or exceeding required completion timelines. Train, coach, and mentor field employees on proper installation techniques, safety requirements, equipment operation, and customer expectations. Conduct regular safety observations and reinforce compliance with Sunrise Telecom and customer safety policies. Assist with investigating damages, incidents, customer complaints, and quality concerns. Monitor crew performance and provide coaching or corrective guidance when expectations are not being met. Ensure crews have appropriate tools, equipment, materials, and supplies to complete assigned work. Monitor the condition and proper use of company vehicles, tools, and equipment. Communicate regularly with management regarding production, staffing, quality, safety concerns, and operational challenges. Build and maintain positive working relationships with customer representatives, contractors, technicians, and internal departments. Assist with onboarding and training new Drop Bury employees as needed. Support staffing and scheduling needs based on workload and production requirements. Travel throughout the assigned market to inspect work sites and support field crews. Perform other duties as assigned. Qualifications High school diploma or equivalent required. 3+ years of telecommunications, underground utility, Drop Bury, construction, or related field experience preferred. Previous supervisory, crew lead, or field leadership experience strongly preferred. Experience with fiber and coax drop burial operations preferred. Working knowledge of underground utility locating and 811/Dig Safe requirements. Knowledge of underground construction practices, including hand digging, trenching, plowing, and boring. Strong leadership and problem-solving skills. Ability to manage multiple crews, priorities, and field issues simultaneously. Strong organizational skills with excellent attention to detail. Ability to communicate professionally with employees, contractors, customers, and management. Basic computer skills and ability to use email, mobile applications, electronic work-order systems, and reporting tools. Ability to work independently and make sound decisions in a fast-paced field environment. Valid driver's license with an acceptable driving record required. Ability to successfully complete all required pre-employment screenings. Physical Requirements / Working Conditions Ability to work outdoors in varying weather conditions and terrain. Ability to walk job sites and construction areas for extended periods. Ability to bend, kneel, climb, reach, and perform other physical activities associated with field inspections. Ability to lift and carry tools, materials, and equipment as required. Must be able to travel throughout the assigned market. Schedule flexibility may be required based on workload, weather, customer requirements, and operational needs. Compensation will be determined based on relevant Drop Bury and telecommunications experience, previous supervisory experience, market knowledge, and overall qualifications.
Pay Range: $20.00hr - $25.00hr Job Overview: The candidate will serve as a qualified resource responsible for delivering comprehensive desktop support services, maintaining hardware and software systems, and supporting end-users across the organization. Responsibilities: Demonstrate considerable knowledge of Microsoft Operating systems, including Windows 11 or higher, as well as MS Office, Outlook, and MS365. Maintain considerable knowledge of PC hardware, peripherals, and networks. Execute laptop refresh initiatives effectively. Utilize software tools such as SCCM, Remote Desktop, and DameWare to remotely connect to workstations. Apply excellent troubleshooting skills to resolve complex technical issues. Perform software installations, configurations, and general hardware and software troubleshooting. Demonstrate considerable knowledge of SCCM and SMS. Maintain a strong working knowledge of computer systems, hardware, and software, including drivers and BIOS. Apply excellent problem-solving, analytical, and teamwork skills. Provide excellent customer service while demonstrating strong communication and interpersonal skills. Run reports and analyze common complaints and technical problems. Demonstrate the ability to obtain feedback from users to improve training methods. Maintain an openness to learning new technologies. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/27/2026
Full time
Pay Range: $20.00hr - $25.00hr Job Overview: The candidate will serve as a qualified resource responsible for delivering comprehensive desktop support services, maintaining hardware and software systems, and supporting end-users across the organization. Responsibilities: Demonstrate considerable knowledge of Microsoft Operating systems, including Windows 11 or higher, as well as MS Office, Outlook, and MS365. Maintain considerable knowledge of PC hardware, peripherals, and networks. Execute laptop refresh initiatives effectively. Utilize software tools such as SCCM, Remote Desktop, and DameWare to remotely connect to workstations. Apply excellent troubleshooting skills to resolve complex technical issues. Perform software installations, configurations, and general hardware and software troubleshooting. Demonstrate considerable knowledge of SCCM and SMS. Maintain a strong working knowledge of computer systems, hardware, and software, including drivers and BIOS. Apply excellent problem-solving, analytical, and teamwork skills. Provide excellent customer service while demonstrating strong communication and interpersonal skills. Run reports and analyze common complaints and technical problems. Demonstrate the ability to obtain feedback from users to improve training methods. Maintain an openness to learning new technologies. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Pay Range: $25/hr - $26/hr Responsibilities: Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices and procedures. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, and efficiency. Operate and manage both routine and emergency services on a variety of critical systems such as switchgear, generators, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. May assist in the design and buildout of new facilities. May assist in projects to increase current facility efficiency. Responsible for asset and inventory management. Assist in recruiting efforts Deliver quality service and ensure all customer demands are met The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
10/27/2026
Full time
Pay Range: $25/hr - $26/hr Responsibilities: Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors, and vendors, ensuring that all work performed is in accordance with established practices and procedures. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, and efficiency. Operate and manage both routine and emergency services on a variety of critical systems such as switchgear, generators, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. May assist in the design and buildout of new facilities. May assist in projects to increase current facility efficiency. Responsible for asset and inventory management. Assist in recruiting efforts Deliver quality service and ensure all customer demands are met The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education Bachelor's or master's degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.
10/27/2026
Full time
POSITION DESCRIPTION Desktop Support Technician Department: Information Technology FLSA Classification: Non-Exempt Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education Bachelor's or master's degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.
Information Sciences Consulting, Inc (ISCI)
Vancouver, Washington
Position Title: Microsoft Windows Field Deployment Technician As a Microsoft Windows Field Deployment Technician on our project, you'll work as a team member supporting the VA's EHR deployment and training project. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for occasional weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week as needed. You Have: Minimum of 1-year experience in imaging and installing computer equipment Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor's degree in IT, CS, EE, IS and 1 year of experience Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Hourly rate of pay: $22.34 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.
10/27/2026
Full time
Position Title: Microsoft Windows Field Deployment Technician As a Microsoft Windows Field Deployment Technician on our project, you'll work as a team member supporting the VA's EHR deployment and training project. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for occasional weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week as needed. You Have: Minimum of 1-year experience in imaging and installing computer equipment Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor's degree in IT, CS, EE, IS and 1 year of experience Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Hourly rate of pay: $22.34 Benefits: PTO, Medical/Dental/Vision plan, Life and AD&D insurance, 401K Plan We are an Equal Opportunity Employer: We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law. This organization participates in E-Verify.
Hardware Support Technician. Hardware Support - End User Support - Issue Fix -Dell Laptops -iPhones -Zebra Scanners -Printers -Plant Specific Hardware and Software issue reolution What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
10/27/2026
Full time
Hardware Support Technician. Hardware Support - End User Support - Issue Fix -Dell Laptops -iPhones -Zebra Scanners -Printers -Plant Specific Hardware and Software issue reolution What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education Bachelor's or master's degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve
10/27/2026
Full time
POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education Bachelor's or master's degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve
Pay Range: $19.00hr - $24.00hr Job Overview: The Audio Visual Support Technician delivers on-site technical support for IT and AV infrastructure. This role involves managing hardware, resolving connectivity issues, assisting with event setups, and maintaining asset inventory while delivering professional customer service. Responsibilities: Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity. Manage asset inventory, including tracking, updating, and maintaining records of IT equipment. Perform imaging and refreshing of computers and other devices to ensure proper functionality. Troubleshoot and resolve IT issues, including printer problems, software errors, and network connectivity issues. Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems. Support live events by operating AV systems and addressing technical issues as they arise. Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes. Deliver professional customer service by addressing inquiries and concerns promptly. Maintain accurate records of support requests, resolutions, and equipment maintenance. Provide smart hands support in the IDF switch room. Qualifications: Bachelor's degree, equivalent industry experience, or technical certifications/coursework in IT or AV technology. Familiarity with the ServiceNow ticketing system. Proven experience providing IT support in an office environment. Strong problem-solving skills and attention to detail. Basic understanding of audio and video equipment and their functions. Strong verbal and written communication skills. Ability to work independently and as part of a team. Willingness to travel to various client locations as needed. Candidates from a technical education background with at least one year of experience are encouraged to apply, provided they demonstrate a rapid learning curve for the role. Preferred Skills: Familiarity with video conferencing platforms, common office tools, and operating systems. Basic knowledge of networking and cabling. Experience with asset management software and IT service management tools. Familiarity with life sciences, healthcare, or pharmaceutical environments, including HIPAA standards. Due to nature of job The candidate must have Ability to lift and carry equipment up to 50 lbs. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/27/2026
Full time
Pay Range: $19.00hr - $24.00hr Job Overview: The Audio Visual Support Technician delivers on-site technical support for IT and AV infrastructure. This role involves managing hardware, resolving connectivity issues, assisting with event setups, and maintaining asset inventory while delivering professional customer service. Responsibilities: Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity. Manage asset inventory, including tracking, updating, and maintaining records of IT equipment. Perform imaging and refreshing of computers and other devices to ensure proper functionality. Troubleshoot and resolve IT issues, including printer problems, software errors, and network connectivity issues. Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems. Support live events by operating AV systems and addressing technical issues as they arise. Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes. Deliver professional customer service by addressing inquiries and concerns promptly. Maintain accurate records of support requests, resolutions, and equipment maintenance. Provide smart hands support in the IDF switch room. Qualifications: Bachelor's degree, equivalent industry experience, or technical certifications/coursework in IT or AV technology. Familiarity with the ServiceNow ticketing system. Proven experience providing IT support in an office environment. Strong problem-solving skills and attention to detail. Basic understanding of audio and video equipment and their functions. Strong verbal and written communication skills. Ability to work independently and as part of a team. Willingness to travel to various client locations as needed. Candidates from a technical education background with at least one year of experience are encouraged to apply, provided they demonstrate a rapid learning curve for the role. Preferred Skills: Familiarity with video conferencing platforms, common office tools, and operating systems. Basic knowledge of networking and cabling. Experience with asset management software and IT service management tools. Familiarity with life sciences, healthcare, or pharmaceutical environments, including HIPAA standards. Due to nature of job The candidate must have Ability to lift and carry equipment up to 50 lbs. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Job Title: Data Center Technician Location: Frederick, MD (100% Onsite, 5 Day/Week) Type: 6+ Month's Contract(Possible Extension/Conversion) Pay Range: $20 - $24/hr Infrastructure & Deployment Monitor incoming tickets, project requests, and change orders. Plan and implement assigned projects following established processes and standards. Estimate project requirements including time, resources, and cost. Follow all change management procedures throughout project execution. Physical Network & Hardware Work Deploy and maintain structured cabling and network hardware. Work hands-on with vendors for installations and ensure quality of work. Troubleshoot cabling, network connections, and physical components during deployment. Cross-Functional Collaboration Collaborate with Network TPMs, engineers, and internal teams. Provide clear and timely updates to all stakeholders. Stay current with new technologies, hardware, and process updates. Safety & Standards Maintain strict adherence to safety, security, and data center operational standards. Lift, rack, and move equipment weighing up to 40 lbs as required. Required Qualifications 2+ years of cabling and networking experience. 1+ year of experience working in a data center environment (or similar hands-on hardware environment). Basic understanding of IT hardware, servers, and network components. Strong understanding of TCP/IP networking fundamentals. Ability to lift and rack equipment up to 40 lbs safely. Strong communication skills and ability to follow detailed work instructions. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).
10/27/2026
Full time
Job Title: Data Center Technician Location: Frederick, MD (100% Onsite, 5 Day/Week) Type: 6+ Month's Contract(Possible Extension/Conversion) Pay Range: $20 - $24/hr Infrastructure & Deployment Monitor incoming tickets, project requests, and change orders. Plan and implement assigned projects following established processes and standards. Estimate project requirements including time, resources, and cost. Follow all change management procedures throughout project execution. Physical Network & Hardware Work Deploy and maintain structured cabling and network hardware. Work hands-on with vendors for installations and ensure quality of work. Troubleshoot cabling, network connections, and physical components during deployment. Cross-Functional Collaboration Collaborate with Network TPMs, engineers, and internal teams. Provide clear and timely updates to all stakeholders. Stay current with new technologies, hardware, and process updates. Safety & Standards Maintain strict adherence to safety, security, and data center operational standards. Lift, rack, and move equipment weighing up to 40 lbs as required. Required Qualifications 2+ years of cabling and networking experience. 1+ year of experience working in a data center environment (or similar hands-on hardware environment). Basic understanding of IT hardware, servers, and network components. Strong understanding of TCP/IP networking fundamentals. Ability to lift and rack equipment up to 40 lbs safely. Strong communication skills and ability to follow detailed work instructions. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).
Build More Than Just a Career. Build Your Future. At Vailexa, we're not just hiring - we're building thinkers, creators, and future leaders. We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you're someone who wants to learn fast, take ownership, and grow beyond limits, you'll feel right at home here. Role Overview Client is seeking a Network Engineer to support an on-site voice and network infrastructure rollout at a regulated enterprise facility. This hands-on role involves staging and installing telecom hardware, deploying IP endpoints, and supporting the cutover of legacy analog systems to a modern voice network. The role is critical to ensuring a smooth transition of telecom infrastructure with minimal disruption to daily operations. Key Responsibilities Unbox, inventory, rack, cable, and power on network and collaboration hardware - including voice routers, high-density analog gateways, compute servers, and PoE switches - across data centers and telecom closets Deploy physical IP phones to user desks, patch into data jacks or PoE adapters, enter activation codes, and verify phone registration on the network Assist telecom technicians with physical cross-connects between legacy terminal blocks and voice gateway ports, and test physical dial tone across facility phones, hotline/PLAR units, and paging amplifiers Execute on-site test scripts covering basic dial tone, inbound/outbound calling, feature testing (hold, transfer, conference), voicemail message-waiting indicators, and emergency line dial checks Maintain physical asset tracking spreadsheets (MAC addresses, serial numbers, port assignments, and desk locations) and report daily progress to the Project Manager Required Qualifications Hands-on, working knowledge of structured cabling standards (CAT5e/6, RJ45, RJ11, 25-pair/50-pin RJ21 amphenol connectors) Ability to use basic field testing tools, including cable testers, tone generators, and test sets for analog line verification Basic familiarity with IP phone onboarding, LCD menu navigation, and activation code provisioning Basic CLI and web GUI familiarity to verify link status, interface states, and gateway port LED indicators Basic understanding of Power over Ethernet (PoE) and long-reach Ethernet adapters High proficiency in Excel/spreadsheets to accurately record serial numbers, MAC addresses, port mappings, and testing results Proven track record of strictly adhering to enterprise facility safety rules, personal protective equipment (PPE) requirements, and secure facility access protocols Punctual, organized, and physically capable of handling equipment movement, racking, and desk-to-desk hardware rollouts Strong interpersonal skills to interface courteously with on-site customer staff, facility operators, and local cabling contractors Ability to follow step-by-step technical instructions from remote senior engineering leads without skipping procedural safeguards Fluent English communication skills, both verbal and written Diploma or degree in Computer Systems Networking, Telecommunications Technology, Electrical Engineering Technology, or equivalent field experience Preferred Qualifications Cisco Certified Network Associate (CCNA) or a relevant network technician certification Vendor cabling or telecom technician certifications are an asset Tools & Technologies Enterprise IP telephony systems and analog voice gateways Power over Ethernet (PoE) switches and long-reach Ethernet adapters Structured cabling systems (CAT5e/6, RJ45/RJ11, RJ21 amphenol) Cable testers, tone generators, and analog test/butt sets Microsoft Excel for asset and inventory tracking Ready to take the next step? If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you. Apply now and start building your journey with Vailexa.
10/27/2026
Full time
Build More Than Just a Career. Build Your Future. At Vailexa, we're not just hiring - we're building thinkers, creators, and future leaders. We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you're someone who wants to learn fast, take ownership, and grow beyond limits, you'll feel right at home here. Role Overview Client is seeking a Network Engineer to support an on-site voice and network infrastructure rollout at a regulated enterprise facility. This hands-on role involves staging and installing telecom hardware, deploying IP endpoints, and supporting the cutover of legacy analog systems to a modern voice network. The role is critical to ensuring a smooth transition of telecom infrastructure with minimal disruption to daily operations. Key Responsibilities Unbox, inventory, rack, cable, and power on network and collaboration hardware - including voice routers, high-density analog gateways, compute servers, and PoE switches - across data centers and telecom closets Deploy physical IP phones to user desks, patch into data jacks or PoE adapters, enter activation codes, and verify phone registration on the network Assist telecom technicians with physical cross-connects between legacy terminal blocks and voice gateway ports, and test physical dial tone across facility phones, hotline/PLAR units, and paging amplifiers Execute on-site test scripts covering basic dial tone, inbound/outbound calling, feature testing (hold, transfer, conference), voicemail message-waiting indicators, and emergency line dial checks Maintain physical asset tracking spreadsheets (MAC addresses, serial numbers, port assignments, and desk locations) and report daily progress to the Project Manager Required Qualifications Hands-on, working knowledge of structured cabling standards (CAT5e/6, RJ45, RJ11, 25-pair/50-pin RJ21 amphenol connectors) Ability to use basic field testing tools, including cable testers, tone generators, and test sets for analog line verification Basic familiarity with IP phone onboarding, LCD menu navigation, and activation code provisioning Basic CLI and web GUI familiarity to verify link status, interface states, and gateway port LED indicators Basic understanding of Power over Ethernet (PoE) and long-reach Ethernet adapters High proficiency in Excel/spreadsheets to accurately record serial numbers, MAC addresses, port mappings, and testing results Proven track record of strictly adhering to enterprise facility safety rules, personal protective equipment (PPE) requirements, and secure facility access protocols Punctual, organized, and physically capable of handling equipment movement, racking, and desk-to-desk hardware rollouts Strong interpersonal skills to interface courteously with on-site customer staff, facility operators, and local cabling contractors Ability to follow step-by-step technical instructions from remote senior engineering leads without skipping procedural safeguards Fluent English communication skills, both verbal and written Diploma or degree in Computer Systems Networking, Telecommunications Technology, Electrical Engineering Technology, or equivalent field experience Preferred Qualifications Cisco Certified Network Associate (CCNA) or a relevant network technician certification Vendor cabling or telecom technician certifications are an asset Tools & Technologies Enterprise IP telephony systems and analog voice gateways Power over Ethernet (PoE) switches and long-reach Ethernet adapters Structured cabling systems (CAT5e/6, RJ45/RJ11, RJ21 amphenol) Cable testers, tone generators, and analog test/butt sets Microsoft Excel for asset and inventory tracking Ready to take the next step? If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you. Apply now and start building your journey with Vailexa.
Pay Range: $28.00hr - $32.00hr Job Overview: Our organization is seeking a skilled and customer-focused Support Technician to join the IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, be detail-oriented, and demonstrate a commitment to delivering high-quality customer service and support. The role will support the organization's print service offering. Previous experience and knowledge of printers is preferred. The ideal candidate will have help desk ticket handling experience as well as print environment knowledge. Skills Required: Microsoft 365. Strong communication and interpersonal skills and detail oriented. Strong analytical and troubleshooting skills. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Experience utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Commitment to delivering high quality end user support and customer service. Experience in a help desk or technical support role. Knowledge of IT systems. Knowledge of print services environment. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
10/27/2026
Full time
Pay Range: $28.00hr - $32.00hr Job Overview: Our organization is seeking a skilled and customer-focused Support Technician to join the IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, be detail-oriented, and demonstrate a commitment to delivering high-quality customer service and support. The role will support the organization's print service offering. Previous experience and knowledge of printers is preferred. The ideal candidate will have help desk ticket handling experience as well as print environment knowledge. Skills Required: Microsoft 365. Strong communication and interpersonal skills and detail oriented. Strong analytical and troubleshooting skills. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Experience utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Commitment to delivering high quality end user support and customer service. Experience in a help desk or technical support role. Knowledge of IT systems. Knowledge of print services environment. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
