Job Description Job Description
Job Overview:
Pay Range $71.55hr - $75.52hr
Requirement/Must Have:
- Exceptional server hardware knowledge with deep understanding of all component & system type failures.
- Ability to assist in conducting failure analysis on field issues.
- Ability to assist in tracking server fleet health to investigate emerging failure trends and validate that the organization is maintaining customer SLA.
- Proven history in RCA and/or Failure analysis.
- Solid experience with IPMI utilization in diagnostics.
- Experience in real-time issue resolution during new deployments.
- Experienced with Windows Server OS & WinPE OS administration.
- Experience with Linux PXE services a plus.
- Basic Linux and Windows scripting experience.
- Network troubleshooting of Layer-1, Layer-2, Layer-3.
- Working knowledge of deployment technologies such as WDS, PXE, DHCP & FTP.
- Ability to work autonomously and within a local or geographically dispersed team environment.
- Provide timely, detailed, and accurate feedback to the Engineering teams on failures, serviceability of servers, and system integration within the datacenter.
Responsibilities:
- Prepares, stages, sets up, and performs data center hardware startups and shutdowns according to specific instructions provided via checklists, guides, standard protocols, and emails.
- Assists and provides guidance to other technicians to complete challenging or complex tasks.
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the root-cause(s) of issue(s), and replaces faulty components with minimal customer and business disruption.
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks.
- Follows procedures to communicate, report, and escalate incidents to appropriate management.
- Participates in daily safety briefings, completes required safety training, and complies with safety procedures.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
- Displays accountability and ownership of the data center facilities.
- Learns the organization's business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
- Conducts training on new issue resolution, new technical processes, and new tools.
- Assists in conducting failure analysis on field issues until root cause is determined.
- Assists Data Center Technicians with managing & resolving incidents, ensuring minimal impact to the customer.
Skills:
- Strong verbal and written communication skills.
- Excellent communication and presentation skills.
- Ability to communicate effectively with stakeholders.
Education and Experience:
- 8-10 years of experience as a data center technician.
- Associate degree in computer science, computer engineering, Information technology or equivalent experience preferred.
- CompTIA A+ or equivalent experience.
- CompTIA Server+ or equivalent experience.
- CCENT or equivalent experience.
- Windows OS experience.
- CCNA certification preferred.
- MCP/MSCE certification preferred.
- Scripting experience preferred in PowerShell, Python, Bash.
- The ability to lift up to 35 pounds when necessary.
- The ability to safely climb ladders when necessary.
- The ability to wear personal protective gear correctly when necessary.
- The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.
- The ability to use their hands to handle, control, or feel objects, tools or controls, make quick, precise adjustments to machine controls, bend or twist their body, and repeat movements for extended periods without loss or reduction of productivity.
Benefits Our Benefits Include: - Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.