332 CCNA jobs

PwC Technology focuses on developing world-class technology solutions, services and applications that enable our business to bring to our clients greater value at a lower cost, and to drive a truly technology-enabled experience. The Technology & Security Operations team (TSO) runs and maintains PwC's technology platforms - providing more value and higher quality, a more tech enabled experience, all at a lower cost -- while keeping our firm and client information secure. The TSO Cloud Operations team focuses on delivering and maintaining an always-on, agile, secured Cloud Platforms, enabling rapid provisioning of IT services globally and driving PwC's Cloud-First strategy with a world-class 24x7 follow-the-sun cloud operations team. The key priorities include Build all Cloud infrastructures (Iaas, PaaS, SaaS) according to PwC's Cloud First strategy Deploy technology services, both on-premise and in-cloud platforms Provide centralised, end-to-end execution of cloud platforms, security, and operations using a DevOps approach. Secure all cloud platforms configuration, applications, and DevOps environments Incident and Change management support across all cloud platforms and on-premise solutions The Full Stack Engineer is responsible for operations of multiple complex stage and production data lake environments. While they do not do development work on the platforms, they perform code release deployments and technology upgrades to these environments and will be required to troubleshoot and monitor issues that require knowledge of development languages, COTS applications, and infrastructure (cloud and on prem). Certification(s) Preferred ISC2 CCSP Certified Cloud Security Professional, ITIL Certification(s) or CCNA/P Preferred Knowledge/Skills Demonstrates thorough abilities and/or a proven record of success as a team leader including Using tools like Azure DevOps/VSTS, validate requirements, deploy, and troubleshoot deployments of code and technologies in stage and production environments; Building, maintaining and controlling stage and production environments; Demonstrating communication skills and the ability to drive continuous performance improvements with the stakeholders, vendors and technology subject matter specialists; Establishing a stable, reliable secure and high performing data platform; Troubleshooting incidents in stage and production environments; Establishing proactive monitoring and alerting capabilities exist for all components of the platform; Establishing system health and capacity is reviewed and enhanced as needed; Documenting SOPs, and perform knowledge transfer to others; Possessing knowledge of Hadoop; Demonstrating experience with at least one of the following development languages Java, Perl, PHP or Python; Using Azure, AWS, GCP or distributed VMware environments; Possessing experience with at least one of the following database technologies MySQL, MS-SQL, or Postgresql; Demonstrating experience with container technologies such as Docker; Working with code management tooling such as Github or Gitlab; Possessing experience with CI/CD pipeline tooling and deployments; Demonstrating experience with both Linux and Windows administration; and, Possessing familiarity with configuration management across a multi-platform estate such as Ansible, Puppet or Salt About PwC We're one of the world's leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them. The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Diversity We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Network Engineer(Cisco, Networking, Routing, Switching, OSPF, BGP, Meraki, VLAN, Security, Firewall, Checkpoint, OSI, CCNA, CCNP, CCIE) - Permanent -Stoke-on-Trent Search IT are currently looking for a Network Engineer on a permanent basis for our prestigious and fast growing client based in Stoke-on-Trent. Salary: Up To £55,000 Per Annum D.O...... click apply for full job details

Network Engineer(Cisco, Networking, Routing, Switching, OSPF, BGP, Meraki, VLAN, Security, Firewall, Checkpoint, OSI, CCNA, CCNP, CCIE) - Permanent -Stoke-on-Trent Search IT are currently looking for a Network Engineer on a permanent basis for our prestigious and fast growing client based in Stoke-on-Trent. Salary: Up To £55,000 Per Annum D.O.E Location: Stoke-on-Trent Skills/Requirements for the Netw ...... click apply for full job details

Our market leading global client is looking to recruit the following positions; Cisco Network Engineers CCNA OR CCNP. Job Scope and Dimensions Technical management of Cisco Network, Telephony Infrastructure and Operating Systems Routing, Switching, Configuration, support, maintenance, design and implementation Part of the Support & Project Implementation Design team Qualifications/Experience Required ...... click apply for full job details

I am currently supporting a public sector organisation in Nottingham with their recruitment for a Senior Network Engineer. The ideal candidate will be ideally have experience working in the public sector. Ideal Experience: Educated to degree/HND/CISCO (CCNA/CCNP) or equivalent in a relevant discipline. * Significant Cisco ASA firewall experience * Excellent hands on experience of configuring and administering Cisco Identity Services Engine * Excellent hands on experience of configuring and administering Cisco switching (access, distribution and core) and routing * Excellent knowledge of Cisco Wireless Lan Controller and Access Points. Knowledge of "on boarding" Apple devices onto the corporate Wi-Fi network would be advantageous. * Knowledge and experience of using Cisco Prime Infrastructure and Cisco Access Control Server 2 * Designing and implementation of networks * Troubleshooting of Networks * Ability to troubleshoot complex technical issues. * Can work independently and with the team to define, investigate and lead on improving our network infrastructure. * Able to understand and create detailed documentation and Handover to Support documentation for both technical and non-technical staff, for example Service Desk. * Ensure that management are informed of real time technical issues and changes as they arise. * Highly customer focused. * Team player and willing to learn from others * Can communicate technical information to staff, colleagues and others as required. * Able to develop and maintain relationships with colleagues, customers and other associated organizations. If you would like to be considered for this role please submit a copy of your C.V. Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://en-gb/candidate-privacy

3rd Line Network Engineer Cambridgeshire Up to £55,000 + Bonus I'm looking for a 3rd Line Network Engineer for a major client based in Cambridgeshire. The 3rd Line Network & Security Engineer will respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. Key Duties To respond to incidents logged on the ticketing system and provide end users with technical solutions whilst working towards set SLA's. Provide technical assistance to on-going projects when required Provide a point of technical escalation and expertise for 2nd line engineers This role will require successful candidates to obtain SC Clearance or be willing to undergo the process for clearance There will be a requirement to provide support as part of the 24x7 out of hour's rota. Technical Requirements At least 5 years' experience in a similar SLA driven network role Proven Customer service Skills Proven experience delivering projects and complex changes. Industry recognised qualifications in relevant areas (desirable) Extensive and proven experience in one or some of the below technologies; Cisco Nexus Switches. Cisco Routers Cisco ASA Firewalls Networking Protocols (BGP, OSPF, EIGRP) Holding a CCNP or being at that level ready to take the exam. Desired Cisco ACI Experience HP Switches Experience Exposure to Meraki (or CMNO) Public Cloud Exposure Understanding of Load balancers Salary on offer is up to £55,000 + Performance related bonus Hours Monday to Friday 37.5 hours per week between the hours of 08:00 - 23:00. Looking to move ASAP so please send me your latest CV and I will call you to discuss further Dan Pearson - IT Recruitment Consultant - Network - Engineer - CCNA - CCNP - Engineer - Cisco - SLA - ITIL - Firewall - Fire Wall - F5 - ASA - HP

The Company We are hiring for a IP Support Engineer to work for the the No. 1 telecom provider of enterprise-grade IP Centrex cloudbased telephone systems in Germany. The company was established in 2007 and has over 150 staff and serves over 200,000 business users in a rapidly growing market. It provides businesses of any size the opportunity to reduce their expenditure on telecommunications costs while increasing the productivity of their staff and enhancing their communications with customers and partners. The cloud-based telephone system can be accessed from any location by telephone, mobile, or the PC. The company offers unified communications as a service delivered from the Cloud - meaning the system is provided via broadband Internet connections. Our client requires Support Desk Network Technician with minimum 1 years' experience in Support Desk functions. The person must have IP, IT and data networking knowledge to make their mark on this rapidly growing market. Purpose of Role The Support Engineer provides advanced support services to clients and customers. The support services may require detailed analysis of SIP signalling and IP communications protocols. The Support Engineer may be required to provide 1stLine services to support the Technical Assistance Centre (TAC) rota's. Also provides support services to the company's internal network and telecoms. To succeed in this role you will be expected to: Provide 1st line support for all customers & resellers via phone or email or face-to-face; Log all incidents and requests within the Incident Management System and update ticket in a timely manner; Take ownership of customers & resellers problems, follow up the status of problems on their behalf and communicate progress in a timely manner; Troubleshoot & Diagnose hardware/software faults; Following in-depth diagnosis, escalate to 2nd line where applicable; Provide support, training and be an escalation point for 1st line colleagues; Liaise with 2nd line support external suppliers to ensure resolution to agreed standards and timescales; Manage, prioritise and plan own work queue and deal with tickets within the set SLAs; Share technical knowledge with users and to provide basic training on systems and applications; Troubleshoot basic network issues such as router & firewall issues; Maintain a high degree of customer service for all support queries and adhere to all service management principles; Proactively drive your own training from senior members of staff to bridge the knowledge gap; Create and maintain knowledgebase articles to enable consistency and learning within the team. Additional Responsibilities From time to time, attend customer sites to assist in rollout / deployment of the company's telephony solution; Providing internal technical support (PC/telephone/etc.) to the UK office and ensuring that the office network is fully maintained and documented at all times; Be part of the out-of-hours on-call rota for the UK Service Desk; Provide essential out of hours support in the event of severe incident both internally and customer related; Undertake any and all other reasonable and related tasks/objectives associated with this role. Essential Skills Knowledge of SIP based PBXs; Knowledge of SIP routing and troubleshooting; Experience in a hands-on role supporting and/or installing IP telephony systems; Good working knowledge of IP Networking; Knowledge of Microsoft Office, Windows 7 & 8 Knowledge of Cloud Infrastructure; 1+ years' experience in a IT Support Role - providing phone, email and onsite support; Possess excellent communication skills; Be an excellent problem solver with strong analytical skills; Desirable Skills ITIL v3 Foundation Certification; Experience dealing with Routers, Firewalls network configuration; CCNA certification or similar experience;

The Role: Network Engineer (CCNA) Location: Central London Package: £35k plus benefits. Overview: We've got a really interesting network engineering role at the moment for a rapid growth ISP that have been funded to the tune of £50m+. It's a network engineering role and the environment is mixed between Cisco and Huawei so our thinking is that for this role, we need a data network "Technologist" rather than someone who has strictly nailed their colours to the mast by way of one of the main vendors but happy to consider options from the various backgrounds - although the reality is the technology is likely more on the Cisco side, which is why we are asking for a CCNA level engineer with both accreditation and experience to match. This environment is going to be different to most of the other companies out there - the technology is brand new & cutting edge, but the culture and chance to influence in our opinion, is something that makes this quite a unique technical department. They are live, they have the funding and they have a significant amount of knowledge inside the business both technical and operational with some proven players who have built and deployed successful telecoms networks in previous ventures so everything is set up for this to work, and the key now is to recruit on a permanent basis, a number of network focused specialists with the network engineer role being a position that will cover both core network and operational support. If you are looking for a structured, large team environment that is heavily process driven then this probably isn't for you but if you enjoy the start-up mentality with the safety net of significant finding and knowledge, it's worth having a chat to explore in more detail. It's Monday to Friday, normal working hours and on call will likely be around 1 week in 5. So - who are you? The key is going to be the routing protocol knowledge. It's an ISP so you need to come from either an ISP or MSP NOC or service desk background with MPLS knowledge and the typical associated technologies - BGP, OSPF etc. It's not a job for a paper CCNA, more a role for someone that offers the commercial experience alongside the attitude to join an expanding department and fit in with the fluid style nature of what a young technology company can look like. It's an ITIL ticket environment so would expect you will have experience by way of something similar to manage your support queries.

A well-established organisation is recruiting for an IT Support Engineer to provide 2nd/3rd line helpdesk support to external customers, assisting them with hardware and software issues. You will be troubleshooting, installing, maintaining and supporting a wide range of IT systems. The main purpose of the role is to support and resolve issues for the clients remotely and occasionally on site when required. Key tasks: • Supporting 1st line support team. • Responding to issues raised via telephone, email, ticketing system. • Create client documentation for knowledge sharing. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • Overall responsibility for the progression and effective resolution of all support cases received in accordance with customer SLA requirements. • To take ownership of user problems and be proactive when dealing with user issues. • Providing trainings advice for clients. • Ownership and management of project work and ticket escalations. • On-site support at client's site when issues cannot be resolved remotely. Previous experience in IT Managed Services or IT outsourcing is desirable. Experience with RMM, PSA and BUDR tools is also an advantage, but will training will be provided. Skills / Attributes Required: • Strong skills with Microsoft Cloud, 365, SharePoint Online, EMS, Azure. • Windows Server 2008 - 2016. Active Directory, DNS, DHCP etc. • Proven experience in Infrastructure support. • Outstanding customer services skills. • Good documentation skills and an eye for detail. • Previous Service Desk experience. • Ability to multitask and prioritise calls / issues using own initiative. • Strong team player. • MCPs, MCSA or MCTIP or a CCNA at least one of these certifications. • Excellent telephone manner. • Good experience and understanding of LAN, WAN, VPN technologies • Security technologies, including firewalls, UTM, anti-virus (SonicWall, Draytek, etc) • Use of remote support tools, RDP, RMM. • Commercial understanding of IT project delivery. • Excellent understanding of networking technologies. Applicants must have full clean Driving Licence as occasionally; you may be required to travel to customers' sites. Company van will be provided. To apply please email your CV in Word format. If you do not hear back from us within 1 week, we're sorry you have not been successful this time. Please don't let this stop you applying for other roles you may be suitable for. Quality Personnel based in Milton Keynes, Buckinghamshire are an equal opportunities Employer acting as an Employee Agency and Business. Supplying temporary, permanent and contract workers within Industrial, Office and Engineering sectors - please keep up-to-date with all our opportunities by following us on Facebook, Twitter, LinkedIn or why not sign-up for job alerts on our own website. Good luck.

Senior Consultant - Digital Forensics & Incident Response My client are a leading global advisory who are expanding their Cyber Investigations team in London. This has created a fantastic opportunity for Digital Forensics & Incident Response professionals with a strong technical background. You will ideally come from a consulting background with exposure to responding to high profile breaches and incidents, although you could have also come from an in-house role. Responsibilities: Participate in security incident investigations that involve computer crimes and require log, forensic and malware analysis Collect and analyze intrusion detection system alerts, firewall logs, network traffic logs and host system logs to evaluate whether unauthorized access or information ex-filtration occurred Perform forensic analyses to identify the presence of any malware, malware capabilities/actions and what actions the malware took Conduct security investigations in Linux and/or Windows environments Provide input into client communications, both written and oral, related to analyses performed for senior level review Required experience: Approximately 3 to 7 years of experience working in the Incident Response space or Security Operations (SOC) Understanding of how to communicate effectively and concisely with high level management and C-suite clients Ability to approach projects both from a long-range and immediate view Experience working with non-Windows programs such as Linux, Unix, Mac Scripting/programming experience such as Python, C#, VBA, or Shell Experience working on projects in an investigatory capacity - either law enforcement or incident response Strong desire to work on a team in a collaborative environment to achieve common goals Ability to correlate events from multiple sources to create a timeline analysis across end points of an incident Exceptional organizational skills, to include detailed note taking abilities Passion for the sport of Incident Response, and a desire for continuous improvement in expertise Understanding of how to leverage existing security applications and appliances to address a compromise or malware/ransomware outbreak Experience working with Enterprise networks (specifically CCNA/CCNP security) Understanding of how to take malware apart from a virtual machine, dynamic malware analysis, and reverse engineering perspective Memory analysis skills a plus Understanding of mitigation and clean-up strategies Proficient in log analysis of multiple types Ability to analyze complex network packet captures Undergrad or Master's Degree in Computer Science/Cyber Security/MSIS or equivalent work experience If you meet the above requirements please apply for immediate response.

Outsource Engineers Location: Chandlers Ford Salary: £19,000-£26,000k My client, are an IT solutions company, this specific role you will be working at a specific clients site. They are looking to recruit a passionate individual to join their team of 1st/ 2nd liners. You'll be responsible for ensuring all IT support is delivered efficiently and effectively. Key responsibilities: You'll be responsible for providing first and second line technical support to the customer. You'll be ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business. You'll be supporting the Outsource Supervisor, Account and Service Managers and Project Engineers with infrastructure upgrades, maintenance and renewals. You'll communicate with third parties with regard to incident support through to resolution with customer specific applications. Skills required: Strong working knowledge of RMM systems and Professional Services Automation VMware, Citrix, and Cisco support Windows Server 2008, 2012 Microsoft Exchange 2007, 2010 N-able, Asigra, Autotask Desirable: Citrix certified administrator Microsoft certified solutions expert (MCSE) CCNA VMware certified professional This is an exciting opportunity for you to show off your technical skills and engage with different teams across the dynamic and modern business. If this is the right opportunity for you then please apply below or for more information, please contact Bonnie Browning at Sanderson Recruitment on or please email .

Software Training Specialist A unique opportunity has arisen to join a Large Medical Device company that is working in a highly innovative market with global reach. RESPONSIBILITIES Create and maintain software training environments that run existing software on the chosen cloud platforms (Azure e.g), ensuring those environments are suitable for both training execution and training material creation and closely match customer implementations where possible Perform virtual training administration tasks (provisioning of training machines, assisting internal training users with connectivity, performing virtual setup provision as required) Create and / or assist with the creation of product-agnostic technical software training modules, including but not limited to Microsoft SQL Server, Virtualization including Citrix Application Streaming and VDI, Networking, Windows Server Implementation / Configuration Deliver technical software training to a global internal audience where appropriate Pioneer new learning technologies and methodologies to ensure efficient design, development and implementation of learning activities. 30% overnight travel, as necessary RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES Essential Bachelor's Degree in Computer Science or similar or a minimum of 5+ years' experience working in an system administrator type role Experience with Citrix and other virtualization products Cloud experience essential, ideally Microsoft Azure and Azure management through Azure Powershell Good working knowledge of Active Directory Experience of cloning of machines and machine deployment (including sysprep automation) Database and DBMS implementation / configuration knowledge essential, Microsoft SQL Server preferred Desired Demonstrable knowledge through certification (CCNA, CCP, MCSA or similar) highly desired Ability to create, maintain and automate Powershell scripts used to deploy VMs through Azure and execute post-installation tasks on machines, knowledge of other programming languages advantageous Knowledge of container technology, especially Docker, desired but not essential Ideally experience in delivering knowledge to others, preferably in a classroom setting Excellent communicator and presenter who would like to increase and home delivery skills Willing to develop and explore skills with photo and video editing tools, as well as eLearning development using Adobe Captivate / Camtasia or similar Passion for learning, the passing on and packaging up of information, exploring new tools and delivery methods, pushing boundaries Availability for overnight travel domestic and international If this opportunity sounds of interest please click Apply Now! Harris Lord is acting as an employment agency for this role. Key words: Software, training, specialist, system administrator, citrix, virtualisation, Microsoft azure, azure, CCNA, CCP, MCSA, SQL, powershell, abode

Avanti Recruitment are working with a leading technology company based in Milton Keynes that are looking for a Senior infrastructure engineer to come on board on a contract basis. The ideal candidate will have experience in the following areas: Previous experience supporting cloud infrastructure AWS VMWare Cisco experience (preferably CCNA) Any experience with automation and use of Ansible would be an advantage. If you are interested in this role please apply for immediate consideration.

Outsource Engineers Location: Cosham Salary: £19,000-£26,000k My client, are an IT solutions company, this specific role you will be working at a specific clients site. They are looking to recruit a passionate individual to join their team of 1st/2nd liners. You'll be responsible for ensuring all IT support is delivered efficiently and effectively. Key responsibilities: You'll be responsible for first and second line technical support to the customer. You'll be ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business. You'll be supporting the Outsource Supervisor, Account and Service Managers and Project Engineers with infrastructure upgrades, maintenance and renewals. You'll communicate with third parties with regard to incident support through to resolution with customer specific applications. Skills required: Strong working knowledge of RMM systems and Professional Services Automation VMware, Citrix, and Cisco support Windows Server 2008, 2012 Microsoft Exchange 2007, 2010 N-able, Asigra, Autotask Desirable: Citrix certified administrator Microsoft certified solutions expert (MCSE) CCNA VMware certified professional This is an exciting opportunity for you to show off your technical skills and engage with different teams across the dynamic and modern business. If this is the right opportunity for you then please apply below or for more information, please contact Bonnie Browning at Sanderson Recruitment on or please email .

Technical Sales Support Manager Location: Chelmsford Salary: £30,000 - £40,000 (Depending on experience) Hours: 9am - 5:30pm Mon-Tues Benefits: 23 days holiday + Bank Holidays 2 x Free work events per year Christmas Parties and Team Events Due to our continued growth, this dynamic technology distributor is looking to recruit a Technical Support Manager to lead its current support team, improve efficiency and help generate new business revenue through current and new support products and services. This is a great opportunity for someone looking to be part of a growing technology business and to further develop their skills, our product portfolio features some leading enterprise products from around the world. Duties Management of customer support team, tracking key metrics to oversee the online support ticketing system and ensure cases are dealt with within the agreed SLA. Set clear objectives, evaluate progress and instill a high-performance culture with a focus on teamwork, service excellence and ownership for resolving customer issues Research and Identify new technology and products that could be distributed and beneficial to our target audiences. Manage the team and individual performance, technical and skills development Working with sales / marketing and key manufacturers to ensure we can offer fully accredited training to customers and resellers. Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together Investigating on-site/customer IT problems, diagnosing and solving hardware or software faults. Working with internal departments, keep customer support documentation and online systems updated with latest support FAQ, datasheets etc. Develop and maintain emergency plans to address equipment failures and ensuring failover systems are in place. Providing weekly updates to directors on key tasks and projects. Cascade business objectives and targets to the team Desired skills Very strong organisational skills, ability to work to tight and conflicting deadlines Someone with a Passion for the technology Proactive communication skills, both written and verbal Good punctuality and time management Ability to take initiative and to work under pressure. Experience leading and developing a support team in a growing technology business Excited by emerging technologies Relevant IT certifications such as CCNA or specialist such as UEWA would be an advantage. If you are interested in this position, please apply now or phone Adecco Chelmsford on . Shortlisted candidates will be required to complete a full interview with us first. Unfortunately, due to the high volume of applications we can only contact shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Job Summary: The Customer Provisioning Executive will ensure that all aspects of Service Delivery for our major clients is executed to the highest level of quality, consistency and cost effectiveness. This includes · Responsibility for co-ordinating the resources required to deliver a Provision Change Request (CR) raised by a major/ priority client on time and in budget. To ensure that all Request for Changes (RFC) for infrastructure or service changes, raised internally or by external providers, are assessed, managed and controlled to a successful conclusion. To ensure that reporting to the customer and internally is completed on time and to the agreed process. To provide input and support as part of an account management team, this includes the Client Engagement Manager, NMC Manager and Technical Consultant Duties & Responsibilities: Either directly or through the management of a virtual team of MAC (Moves Adds Changes) Coordinators manage the coordination of site engineers, support engineers, delivery of circuit and equipment to an agreed time and date for a customer raised change request. Support the successful delivery of the Project based enhancements to the customer service through close working with the Client Engagement Manager (CEM) and Technical Teams during project initiation stages. Ensure that Change Control is considered throughout the planning phase and that good customer communication (both internal and external) is successfully managed throughout. Develop strong relationships with the customer and Account representative to ensure successful implementation of changes and where there are issues, to ensure that the customer is aware, expectations are managed and support the corrective actions. This will require attending customer meetings at the customer site and internal meetings with the Account Team. Skills and experience ("E" denotes Essential & "D" Denotes Desirable Technical/Functional Skills: Competent user of Microsoft Suite (E) Knowledge of telecommunication networks (e.g. CCNA) (D) Competency & Behavioral Skills: Strong communication skills, to be able to interact effectively internally and with suppliers and customers, at both the working and executive level (E) Proven ability to managing large volume activities, across multiple work streams, and these from start to finish (E) Confident and tenacious individual who understands the importance of task ownership and management (E) Ability to think around complicated logistical problems, faced with tight deadlines and difficult issues (D) Ability to lead by example to motive and influence other team members (E) Good eye for detail, 100% accuracy is required. (E) Experience required: ITIL v3 qualified (D) Project Management qualified (D) IT / Telecommunications Change Management role 2-5 years in a customer facing order/ project management / coordination role (E) Experience of global processes and systems and of working as part of a cross functional team. (E) English: very good command of written and spoken language (E)

Network Security Engineer - Cisco 5545, Forcepoint, Crowdstrike Nearest station is LONDON BRIDGE. The Network Engineer/Network Security Consultant will be in charge of planning, implementing, upgrading and monitoring security measures for the protection of compute, storage and networks within the estate. Ensuring appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure associated to the estate and will be the primary point of contact for security breaches and virus protection/attacks. As part of a dynamic team the NSE will also need to be able to give support to the broader team for network configuration best practice, network analysis and general platform availability and troubleshooting as well as setting up, developing and maintaining Infrastructure networks within the business and between customers Requirements Experience: The successful candidate must be able to display strong competencies and understanding in the following areas. Proven hands-on network engineering experience In-depth knowledge and experience of Routing and Switching, In-depth knowledge of configuring Cisco/ForcePoint Firewalls, VPNs, and QoS Good experience in configuring Load Balancers (Preferably F5) Solid understanding of the OSI or TCP/IP model Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Cisco CCNA qualified Web Application Firewall such as Barracuda Hands-on experience with monitoring, network diagnostic and network analytics (such as Manage Engine (preferable), Solar Winds or SCOM Ransomware prevention technologies such as Crowdstrike (preferable) Good knowledge Intrusion detection systems (IDS) and Intrusion prevention systems (IPS) Strong Microsoft Power Shell skills Microsoft Windows Core (2012 R2 or 2016) Microsoft Hyper-V (2012 R2 or 2016) * Microsoft High Availability Clustering* VMware ESXi* DDOS protection and prevention Experience in delivering ISO 27001 and SOC Compliance certifications Experience in managing Penetration Tests ITIL v3 Foundation or above certified SUSE Enterprise or similar LINUX platform knowledge* Working Knowledge of Citrix XenApp 7.15* Working Knowledge of Citrix NetScaler* Strong analytical and written presentation skills University degree in Computer Science or a related subject* (*) desirable but not essential. Network Security Engineer - Cisco 5545, Forcepoint, Crowdstrike Network Security Engineer - Cisco 5545, Forcepoint, Crowdstrike Network Security Engineer - Cisco 5545, Forcepoint, Crowdstrike Network Security Engineer - Cisco 5545, Forcepoint, Crowdstrike MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Download our Mobile App to receive personalised job notifications: App Store: https://gb/app/millshill-recruitment/id Google Play: https://store/apps/details?id=com.mobilerocket.millshillrecruitment&hl=en_GB Regards MillsHill Recruitment Ltd

IT Technician The Company: Focus IT have the pleasure of working with this well-established support Company. The Role: Due to industry growth, we now have a requirement for self-driven and highly motivated person to come in and build on their expertise in the support sector and complement the existing team Key responsibilities: qualifying and documenting the problems raised by customers; Responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software. Provide remote and telephone support for client networks and applications. Provide technical desktop and project support to the team The Candidate: The ideal candidate for this position will have at 3 years + experience within the support sector. This is an exciting opportunity to join a rapidly expanding company and work on some exciting projects. In return, my client is offering a great career path with a competitive salary and great company benefits. Key skills are as follows: Active Directory Administration, new user setups (User Accounts, O365 Mailboxes) Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan's Windows Server 08/10/12 Backup Technologies Vmware vCenter Cisco Switches and Routers Experience with active directory Strong communication and customer service skills. Ability to quickly learn new applications and technologies Able to install, configure, upgrade and relocate PC hardware, software and print devices. Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving. Experience of PC hardware troubleshooting and problem solving. Microsoft Office 365 experience an advantage. Basic Administration of Exchange Server and mobile email technologies. Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application Location: The role is based in Leicester and is commutable from Rugby, Coventry, Loughborough, Corby, Nuneaton, Derby, Nottingham, Hinckley, Kettering, upon Trent, Market Harborough, Lutterworth and all the surrounding areas of Leicester

ITOC 24 x 7 Support Engineer Shift pattern : 4 days (12 hours) / 4 days off / 4 nights (12 hours) - 38.6 hours a week A Japanese IT services and telecommunications organisation are looking for an ITOC 24 x7 Support Engineer to join their busy office in East London As a 24x7 shift engineer at the IT operation centre (ITOC), you will act as the 1st and 2nd level support and play a crucial role in early recovery of customers' services in the event of faults and issues. You will Carry out a variety of technical tasks to meet or exceed customers' expectation by liaising with vendors, carriers, third-parties, and other related organizations. You will contribute in delivering new services and products from operational perspective. Manage a variety of customer fault calls from internal technical divisions & customers (email/telephone). Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party suppliers, or other resources, to help achieve trouble resolution. Notify the On Call Support / LM of issues which require escalation, customer complaints or requirements & new business opportunities Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work. Carry out with a high level of accuracy and professionalism BAU tasks such as, and not limited to, tape changes, system administrations and reporting. Attend customer meetings regarding issue, projects or maintenance contract work. Create ad-hoc reports concerning customer issues as and when required. Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary. Travel to customer offices throughout Europe for business purposes as and when required Provide technical support, create design and proposals for customers. Ideal Candidate Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio. Knowledge and proficiency in maintenance and installation of network infrastructure, Security, Server or Virtualization. Fluent English language skills required (Verbal and written). Ability to investigate and source answers to various email and telephony enquiries. Proven customer service and facing experience, at all customer levels. Flexible approach, able to work outside of normal working hours when requested. Strong time management/multi tasking & organisational skills. Good communication with customers, colleagues and related 3rd party vendors. A valid CCNP/CCNA, JNCIP, MCSE, MCSA, VCP certification is a big advantage. Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers. If your application is successful, you will be contacted within 2 days. We regret that due to the high volume of applications

As a result of our continued growth we have a vacancy for a Network Support Engineer. This vacancy offers the right candidate the opportunity to learn and develop in their networking skills in a cutting-edge service provider environment with access to many technologies and products. Supported by a team of Cisco and Juniper certified experts, you will have the opportunity to learn new skills. As a Network Support Engineer, you will be responsible for: Supporting customers networks - Ethernet LANs & WANs, routers, switches, firewalls. Own and manage support tickets. Utilise network management tools to support customer networks. Define and implement standard network provisioning tasks to fulfil customer orders. Define and implement change controls. Configure & troubleshoot routers and switches. Work with other support teams - Service Desk, Collaboration, Cloud and Applications. The ideal candidate will have: Experiencing of installing and supporting Cisco and/or Juniper networking LAN and WAN solutions. Excellent written and verbal communication skills. Good technical ability with a solid grounding in routing, switching, security products and technologies. Have a can do attitude, be pro-active, enthusiastic and be able to pick up and learn new technologies in a fast moving dynamically changing environment. Desirable skills: Qualifications are less important to us than ability, however the following would be advantageous: CiscoCCNA and/or Juniper JNCIA CiscoCCNP and/or Juniper JNCIS.

Infrastructure Engineer / Project Engineer Infrastructure Build Engineer - Microsoft Application Stack Barlborough Up to £45,000 Your new role My client is currently recruiting for an Infrastructure Build Engineer to work in the Portfolio Delivery Team. You will have extensive experience across the Microsoft Application Stack. The successful candidate will have a broad IT infrastructure knowledge and have experience of delivering IT projects. Responsibilities The role will see you working on the full life-cycle of projects and you will be a key part of their planning, delivery and handover into operational IT areas. You will be responsible for delivering high quality solutions to timescales and cost. This will be done in accordance with the groups IT standards, project management processes and methodology, working closely with the delivery lead and technical lead to plan, test and implement projects as prioritised by the Business. All solutions will be accompanied by supporting documentation allowing support teams to maintain the service for the life of the solution. Development and support will be provided by the Infrastructure Technical Lead to ensure you are given the correct training and the ability to develop within the group. Experience needed My client is looking for a candidate that has very strong technical skills and project delivery experience. They would have a track record of experience working with the Microsoft Application Stack and Cisco as well as knowledge of other Infrastructure products and technologies. As part of the Portfolio Delivery team you will work closely and build relationships with other IT areas, third party suppliers and the wider business to provide new solutions for the benefit of the business, IT and its customers. Fostering and enhancing strong working relationships with stakeholders, suppliers and colleagues will be crucial for the role. Possession of a broad technical understanding of IT Infrastructure and a track record of designing and delivering Projects would be a major asset. Experience of working within an ITIL Service Management environment (and holding ITIL qualifications) would be highly desirable as would appreciation of the importance of transitioning solutions seamlessly from project delivery to operational support. Skills required Windows Server 2008 - 2016 Citrix Microsoft IIS Active Directory Desktop Operating Systems - Windows 7 and 10 Networking knowledge including supporting and implementing Cisco networking experience, switches, routers, ASA devices Exchange Online, Azure and other Office 365 services. VMware Security awareness and experience of patching and antivirus management PowerShell Desirable skills Active Roles Ivanti EPM Exposure to Microsoft Application Stack (Azure, PowerBI, Sharepoint etc) Cisco CCNA Cloud based Infrastructure Services - Azure Microsoft MCSA Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Infrastructure and Network Engineer, IT Infrastructure, IT Networks, Cisco Networks, Virtualisation, VoIP Job Title: Infrastructure & Network Engineer Salary: £32,000 - £40,000 Location: Cardiff Our client, is looking for a strong networking and infrastructure engineer to help support the networks that underpin the countries transport systems. You will fit into a strong networking team representing our client working with cisco technologies and windows-based infrastructure. You will have the autonomy to work on a number of networking related projects whilst working in a very unique environment. You will make a really difference to the running of the country with your networking skills and have the opportunity and training to progress into more of a well-rounded infrastructure engineer. Experience Required Driving license. Strong networking experience across Cisco / HP kit - Routing, Switching, Firewalls etc. Configuration of VMWare / Hyper-V virtualised servers and Desktop support - Windows 7 - 10, AD, Exchange, Office - is desirable. CCNA is desirable. ITIL / Prince 2 knowledge is desirable. SCADA & COBS experience is desirable. If you feel your experience can fulfil this role and you are interested in working for a fantastic company, please send a recent copy of your CV to or call and speak to Ryan Lewis for a confidential chat. Acorn Recruitment acts as an employment agency for permanent recruitment.

Network Engineer (Snr); CCNP, Juniper, Palo Alto, London Bridge; up to £400 p/day A Global Broadcasting company are seeking an experienced Senior Network Engineer preferably with CCNP/CCNA (CCIE RS beneficial) Juniper SSLVVPN, Palo Alto Networks Certification to join their UK team based in Central London. You will be responsible for; Assessing and optimising the LAN/WLAN/WAN, via network monitoring, stats, and health checks. Engineering, designing, configuring, installing, integrating, maintaining, and troubleshooting of enterprise networks and systems (enterprise converged networks, wired & wireless). Coordinating calls and scheduling appointments with service vendors to ensure resolution of problems and malfunctions. Maintaining documentation diagrams of Network Infrastructure. Maintaining enterprise wide IP addressing scheme. Researching, evaluating, and recommending new tools and technologies for converged data/voice/video network vendor products. Identifying network trends and abnormalities and pro actively taking steps to prevent performance impacts to network traffic and business function. Performing pro-active support functions and reporting to maintain the integrity of the enterprise network equipment and infrastructure. Performing site surveys and coordinate with wiring vendors, in support of various wiring projects and installations. Network Security - Firewalls, Intrusion detection, incident response and escalation, security policy articulation and compliance checking. Network performance evaluation, monitoring and optimization. Design, organize, and lead any required system integration efforts required for VoIP implementation, deployment and troubleshooting. Troubleshooting routing problems. Isolating and replacing failing switches. The Senior Network Engineer will be employed on a full time basis with a contract rate of up to £400 p/day If you feel you are what our client are looking for then please APPLY NOW!

Technical Support Manager Location: Chelmsford Salary: £30,000 - £40,000 (Depending on experience) Hours: 9am - 5:30pm Mon-Tues Benefits: 23 days holiday + Bank Holidays 2 x Free work events per year Christmas Parties and Team Events Due to our continued growth, this dynamic technology distributor is looking to recruit a Technical Support Manager to lead its current support team, improve efficiency and help generate new business revenue through current and new support products and services. This is a great opportunity for someone looking to be part of a growing technology business and to further develop their skills, our product portfolio features some leading enterprise products from around the world. Duties Management of customer support team, tracking key metrics to oversee the online support ticketing system and ensure cases are dealt with within the agreed SLA. Set clear objectives, evaluate progress and instill a high-performance culture with a focus on teamwork, service excellence and ownership for resolving customer issues Research and Identify new technology and products that could be distributed and beneficial to our target audiences. Manage the team and individual performance, technical and skills development Working with sales / marketing and key manufacturers to ensure we can offer fully accredited training to customers and resellers. Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together Investigating on-site/customer IT problems, diagnosing and solving hardware or software faults. Working with internal departments, keep customer support documentation and online systems updated with latest support FAQ, datasheets etc. Develop and maintain emergency plans to address equipment failures and ensuring failover systems are in place. Providing weekly updates to directors on key tasks and projects. Cascade business objectives and targets to the team Desired skills Very strong organisational skills, ability to work to tight and conflicting deadlines Someone with a Passion for the technology Proactive communication skills, both written and verbal Good punctuality and time management Ability to take initiative and to work under pressure. Experience leading and developing a support team in a growing technology business Excited by emerging technologies Relevant IT certifications such as CCNA or specialist such as UEWA would be an advantage. If you are interested in this position, please apply now or phone Adecco Chelmsford on . Shortlisted candidates will be required to complete a full interview with us first. Unfortunately, due to the high volume of applications we can only contact shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Network Engineer / Infrastructure Engineer - Cisco, CheckPoint, Azure, Network Security Hampshire: near Southampton, Winchester, Fareham £35,000 - £40,000 An excellent opportunity for a Cisco Network Engineer to work across an established business with a specific focus across Cisco Networks, Network Security and Cloud platforms with great scope for progression and upskilling. The role will involve working as part of an established team working as a Network Engineer. The ideal person will be able to demonstrate excellent technical skills across Network technologies including Cisco. The role will work closely with internal and external party's ensuring the highest possible IT/Infrastructure/ Networking standards are met and supporting the overall delivery of Infrastructure services internally. Skills and experience 3 years'+ experience in a Cisco Network focussed role Good working knowledge of IT Security best practice and standards including relevant certifications; CCNA, CCNP or similar. Technical knowledge: An excellent breath of Cisco Network and Infrastructure knowledge Good commercial Checkpoint experience Cloud platforms knowledge - Azure of AWS CCNP as a minimum, other relevant Cisco certifications are preferred. The role offers a competitive salary up to £40,000 + great benefits, flexible working and modern offices. There is also excellent scope for progression in the long-term To apply, please send you CV to All candidates must be UK based / eligible to work in the UK.

VoIP 2nd line Network Engineer - CCNA - Central London A Network Engineer with experience in Telecommunications, VoIP and CCNA qualified is wanted to join one of the UK's first hosted VoIP providers. The office is in the heart of London and you will join a growing team, in a role that offers the chance to progress quickly to a 3rd line level. There will also be an opportunity to further your Cisco qualifications Role: Analysing SIP Traces to resolve faults Logging requests and queries through phone and email Working with customers to be able to identify any software/hardware or network issues and provide solution (liaising/escalating with third parties when needed) Be a mentor to the 1st line support team Be a quick problem solver, have attention to detail and have good written/verbal skills Understand and anticipate the needs of a customer, whilst maintaining and gaining relationships. Skills/Experience: CCNA (Preferred) Degree level educated or equivalent in communications/network engineering At least 1 years' experience in a similar networking / telecommunications role Ideally have some experience of DSL products such as FTTP/Leased Line/ADSL/FTTC Experience with troubleshooting/troubleshooting within telecommunications Be able to analyse SIP Trace through 'Wireshark' or any other applications Have awareness of different types of computer based/security applications Willingness to learn new skills in order to support the full services An individual with a 'Can do' attitude who wants to be successful. My client is based in central London with plans to expand and has significant growth for employees. All promotions are done internally. They invest in their employees and provide a great home and work life balance. My client is looking to pay a starting salary of between £30,000 - £ including benefits. To apply press, apply now or send your CV to They are looking to interview immediately , so get in contact straight away. Keywords: VOIP - SIP - NETWORK ENGINEER - WIRESHARK - 2ND LINE SUPPORT - CCNA - TELECOMMUNICATIONS - LONDON- Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

IT Systems Administrator ideally with an interest in Sport is required for a leading company based in South West London. Candidates can expect a salary of up to £50,000. You will join a Global organisation, with very modern offices in Putney. The role offers an opportunity to work with a wide range opportunity of technologies on some very excited, sports related projects Required skills VMware Microsoft Cisco switching and routing Sophos UTM Enterprise Administrator competency in Windows 2. Windows Server 2 platform and operating system including installation, performance tuning, system security and capacity planning Windows 1 Backup technologies (Symantec and Veeam) Qualifications CCNA Client A leading supplier to the sports and events market based in Putney. Who would the role suit? An IT Systems Adninistrator with strong knowledge of VMWare, ideally with an interest in Sport. Location: Putney, SW London Salary / Benefits To £50,000 To Apply: Please send your CV to Jason Price of CV Screen in strict confidence. CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.

Position Summary: The IT Support Analyst is responsible for supporting all functions and features of the European IT organisation. Key Responsibilities: Business Support: Maintain the day to day operations of the IT Systems and Infrastructure relating to the European business, including both main and regional facilities. Ensure accurate logging of tickets, notes and resolutions in the IT Ticket System and that resolution is reached in a timely manner, with customer satisfaction as a primary focus. Provide the advanced technical Microsoft Outlook 365, Active Directory and SharePoint Administration and SAP support within the European Business Assist in ensuring compliance with the Global Cyber Security policies Take a lead in maintaining the European Disaster Recovery plans Ensure continuity of mission critical systems and data via Backup processes, month end procedures and other methods Update and review the Risk Governance process for the European business and implement appropriate controls Some national and international travel required Other IT duties as required Occasional out of hours work required for activities not possible during business hours. Specific Duties: Maintain FAQ databases and perform IT admin tasks. Ensure thorough documentation is created for all changes and new technology implementations Maintain the Asset register and ensure all assets are captured. Manage the infrastructure at all EU sites, ensuring it is fit for purpose and suggesting improvements where identified. Monitor IT system backups, ensuring to flag failures and resolve issues. Assist in the processing of leavers, with the ability to process in the absence of other team members. Provide a quick response to user requests and incidents as the first point of contact and support. Qualifications CCNA, EDCL, Network+ or MCP Systems Knowledge & Experience Min 5 years previous IT Helpdesk experience Familiarity with ITIL procedures or similar Extensive technical knowledge of Microsoft 365, Active Directory, Server and SharePoint Administration and providing SAP support within a European Business Experienced managing TCP/IP networking, infrastructure services (e.g. DNS, DHCP) Firewall administration experience Effective problem-solving skills and attention to detail including complex issue resolution Experience in delivering excellent customer service to internal as well as external customers Experience installing/supporting switches, firewalls, routers and servers Group policy administration experience Understanding and experience of using a helpdesk system (GSN/Freshservice/JIRA or equivalent) Knowledge of OS; Windows, Mac, IOS and Android Attitude & Ability Strong communication skills including clear written and spoken English Pro-active approach to issue escalation to achieve SLAs Able to follow processes and to maintain consistency in resolution Understanding of best practice protocols and systems in support of Cyber Security Effective prioritisation/time management Qualifications Degree level IT qualification (or equivalent) ITIL Qualified Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

WAN PKI Engineer (network support engineer) Fujitsu Solihull We need an experienced 1st line network support engineer to join a small team of highly skilled engineers based in Solihull to manage and support the new Juniper Core Network. (MCN) WAN estate Primary Daily duties will be the Provision/Renewal and Support of PKI Prime & Certificate, this will also include a mixture of general support escalations/fault finding and project/implementation work. The MCN is a high performance, high availability Juniper based network consisting of MX and SRX series devices. Job Purpose and Accountabilities: The candidate should be able to demonstrate that they have a good breadth and depth of technical experience in the support and management of Juniper MX and SRX series devices and be qualified to JNCIA/CCNA. Skills Knowledge and technical understanding of JUNOS and the Juniper family of routers and switches and firewalls. Knowledge of Cisco family of routers and switches and firewalls. Knowledge of MSC,TfS, RIO & CASD Skills - on the job Customer focused. Team working. Flexible, Working & Dynamic Self-motivating/Self-starter Team working. Flexible Proactive attitude and approach Desirable Skills Exposure to PKI Prime/Foundation, JNCIA and familiarisation with VPN's/IPSEC Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

NOC Security Engineer (2nd Line Level) - Top MSP - £25k + Shift Allowance (30% Max) - Manchester Company Background My client is a leading technology and managed services provider in the UK, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The award-winning company provides a range of services including 24/7 support, cloud services, ERP software implementation, technology transformation . We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence we call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work. A core part of our business is our Cape Town operations centre from which we provide 24/7 support to our predominantly UK based clients and their global operations via a 1st - 3rd line service desk, 365 days per year. This operation is planned to expand significantly in the coming years. This expansion is to not only accommodate growth in our service desk, but also an expanding remit to broaden our local service capability. An opportunity has arisen for security-focused Managed Services Engineer to join our Managed Security Services team working in our Manchester Office on a flexible 4on 4off shift basis. You will be integrating into the current team structure expected to work both day and night shifts on a rotational basis with the primary focus to improve and maintain the performance, stability and security of our client IT systems. Relevant experience, the ability to learn quickly, communicate well at all levels, work with 100% commitment and contribute to the success of our existing team of dedicated professionals is vital. The Role Reporting to the Team Leader, the key deliverables of the Security Engineer can be summarised as follows: *Maintaining and improving the performance of a number of clients' IT systems through proactive monitoring and event management. *Management of clients' data protection and replication systems to mitigate exposure to loss of data *Triage of confirmed active security threats in a timely and effective manner *Baselining, improving and maintaining the security profile of a wide range of our client base through security patching. Duties will include (but are not limited to): *Delivery of event and incident management for IT system performance events across a wide variety of clients monitored systems in our NOC *Delivery and management of security and critical updates across a high volume of client's Microsoft systems *Analyse and triage security events, alarms, acting as the 1st line security event analyst monitoring the Security Information and Event Management (SIEM) system assisting the SOC team. *Monitor the SOC alarm dashboard, providing an initial analysis of event data and network traffic, making security event determinations on alarm severity, escalation, and response routing. *Maintenance and management of our BitDefender anti-malware estate *Maintenance and management of several Threat Management platforms Required skills and capabilities The ideal candidate will have/be: *Minimum 2 years' technology industry experience in a NOC or security-focused support role *Experience working in a shift-based pattern including night shifts *Secure, demonstrated experience with Windows Server 2012 and above, including Azure cloud environments *Specific expertise in delivering Microsoft critical and security updates during scheduled maintenance windows using automated and centrally managed tools (e.g. WSUS, SCCM, Autotask Endpoint Management | DattoRMM) *Experience in management and administration of anti-malware centralised platforms, BitDefender Gravity Zone or similar *WAN experience specifically Cisco, Fortigate and Dell SonicWall devices *Experience in management and administration of web and email security filtering solutions *Accredited in one or more industry-standard certifications, Microsoft MCSA, Fortigate NSE4, Cisco CCNA or similar *Excellent communication skills - professional phone manner and ability to write professional emails and document knowledge clearly and concisely *An appreciation for understanding how to deliver against service expectations *Shows initiative at every level Generic essential individual attributes: *Process-focused *Excellent technical ability in one or more key technology areas *Good technical understanding of current leading security technologies, suppliers and industry terminology *Able to prioritise under pressure and work to deadlines *Excellent decision making, judgement, planning and organisation skills *Flexible, calm and approachable, 'can do' attitude *Stable customer relations skills to understand client/client representatives concerns and requirements *Ability to work well within a team, supporting other team members *Willingness to gain relevant qualifications and accreditation's Location and environment This role will be based in our Manchester Offices; however, you will work amongst a Support Team split across client sites, London, Cape Town, Manchester and Woking offices. Our culture is non-hierarchical, and one which stems from work hard, but have a fun environment. If you think you are results oriented, positive, a strategic thinker as well as tactical practitioner, then the Lab is the place for you. The Package *Working hours - 35 to 40 hours a week during standard business hours (Monday - Friday, rotational shifts between 7 am - 7 pm) *Package depending on experience *22 days holiday *Opportunity to be a part of a large group of experienced Support Engineers, for you to grow and develop skills and experience *Continual professional development plans *Pension, healthcare (a whole array of benefits)

Team Overview To work within the Local TechHub Support Team responsible for providing first class desktop, audio visual and telephony support services, in conjunction with our outsourcing partner, to over 1000 people in Ofcom's main London office and six regional offices. Purpose of the Role As the "face of Ofcom ICT" and to support Ofcom ICT focus on service, the TSE is customer focused in all interactions and puts the customer first when resolving incidents and fulfilling requests. The TSE is pro-active in the pursuit of issue identification and resolution, educates and trains customers where necessary, promoting ICT services and ensures customer feedback is captured and communicated within ICT for consideration. To support the Service Management and Program Delivery Teams where required to ensure service levels and delivery is maintained and be proactive in the preparation of supporting new or changed ICT services. The TSE also participate as a technical resource in project delivery. Requirements of the Role Advice & Guidance: Specialist advice Actively self maintains recognised expert level knowledge in O365, Intune MDM, SCCM and new meeting room technologies Provides definitive and expert advice, training and support in meeting room technologies specifically Microsoft Teams, Teams Live Events, Surface Hubs and O365 Services Supports and promotes the development and sharing of specialist knowledge within the organization. Advice colleagues in line with Company Policy on Cyber Security Stakeholder Management: Customer Service Support Provides customer centric ICT service in TechHub Assists with the resolution of incidents and problem by using internal and external resources. Undertakes regular proactive floor walking activities and site visits to national regional offices Service Operation: System Software Reviews and identifies those that merit action. Maintain and administer mobile devices management using Intune MDM. Tailors system software such as to maximise hardware functionality. Installs and tests new versions of system software. Investigates system software updates and coordinates the resolution of potential and actual service problems. Service Operation: Application Support Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports. Service Operation: Incident Management Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved and aged incidents. Facilitates recovery, following resolution of incidents. Maintains incidents record up to date and accurate Contributes in major incident resolution including Security breaches Documents and closes resolved incidents according to agreed procedures. Service Operation: Problem Management Investigates problems in systems, processes and services. Works with 3rd party and tracks, reports and until resolution. Assists with the implementation of agreed remedies and preventative measures. Initiates and determines actions to investigate and resolve problems in systems, processes and services. Works with providers in contributing to forums around product suggestions and development, active participation in Microsoft's User Voice platform Qualifications Minimum ITIL v3 Foundation Level Qualifications such as Microsoft - MCDST, MCSE, MCSA, MCP or Cisco - CCNA, CCNP, and CCA are desirable Any other relevant technical accreditations Competences PLANNING, PROJECT & PROGRAMME MANAGEMENT Takes ownership of incidents, request fulfilment and project activities allocated to them Manages project task and update progress in timely manner Applies ITIL and project management governances' processes Identifies constraints or risks to the day to day running of ICT Service delivery and escalates in a timely manner. Coordinates effectively, maximizing use of all available resources Ability to manage own workload and meet strict deadlines as well as to work in a team RELATIONSHIP MANAGEMENT (INTERNAL & EXTERNAL) Collaborates with subject matter experts and business apps owners on resolution of incidents Maintains a good working relationship with both internal and external stakeholders and suppliers to improve service delivery Keeps up to date with ICT issues and manages colleagues query efficiently. COMMUNICATION (WRITTEN & ORAL) Collaborates with subject matter experts and business apps owners on resolution of incidents Produces technical training materials in non-technical language so stakeholders can help themselves. Speaks and presents confidently, credibly, and knowledgably to a range of audiences Demonstrates ability to make time to understand stakeholders' issues PROBLEM SOLVING & ANALYSIS Develops a logical process of research to analyses and understand key issues Selects the right tools for troubleshoot performance and stability issues, knowing what to use when Determines appropriate data sources during problem investigation Seeks creative and innovative ways to achieve outcomes - Shows flexibility in the light of new information and evidence & Generates options for action, demonstrating technical problem-solving ability KNOWLEDGE & EXPERTISE Works on medium to complex Incident, request fulfilment and project activities Demonstrates understanding of Service Management and Project Management frameworks Understands when and where to find technical guides and advice to support stockholders and to resolve technical issues Strong working knowledge of Windows 10, Microsoft desktop and Office 365 applications Administrator level expertise across Windows Server, Active Directory, Group Policy, Office 365, Exchange online, Windows 10, print server and print management Networking skills layer 2/3, DNS, DHCP, TCP/IP, Firewalls, switch management, practical knowledge of Networking concepts LAN/WAN A basic to intermediate knowledge of Audio-Visual systems, including PA systems, interactive screens, audio mixers, vision mixers and ability to assist in the setting up, operating, editing and processing of meetings and events using Microsoft Teams in conjunction with a range of AV hardware. Further Information Interviews will take place w/c Monday 25th November 2019.