We have a great opening for a hands-on technical Application Analyst. This Senior Technical Application Analyst is a full-time staff position created to ensure that our application system is meeting the need of our customers. The role will focus on analysis, diagnosis, resolution of application errors and problems, working closely with client and stakeholders to ensure continuous improvements and application support. This role does require technical experience with SQL and API integrations well as experience with ticketing systems (JIRA, Service Now, etc).
Responsibilities:
This person will work closely with stakeholders and demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.
Triages issues and resolve or escalate to other teams as required.
Track, triage and resolve reported defects and support client configuration questions
Prepares and resolves escalated outages
Take a role as the subject matter expert to review operational workflows of high degree of complexity and/or for multiple departments, identifying problems and developing improvements, modifications and enhancements.
Coordinate configuration and/or code deployments as necessary
Facilitate weekly client meetings, work through priority issues, and plan future initiatives
Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
Coordinate the work of both support and development resources when required
Collaborate to identify changes in scope in accordance with change control procedures
Allocate, and approve resource bookings and manage time in time reporting system
Collaborate to meet Service Level Agreements for assigned customers
Requirements: