Confidential Careers
Mundelein, Illinois
Job Description We have a great opening for a hands-on technical Application Analyst. This Senior Technical Application Analyst is a full-time staff position created to ensure that our application system is meeting the need of our customers. The role will focus on analysis, diagnosis, resolution of application errors and problems, working closely with client and stakeholders to ensure continuous improvements and application support. This role does require technical experience with SQL and API integrations well as experience with ticketing systems (JIRA, Service Now, etc). Responsibilities: This person will work closely with stakeholders and demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction. Triages issues and resolve or escalate to other teams as required. Track, triage and resolve reported defects and support client configuration questions Prepares and resolves escalated outages Take a role as the subject matter expert to review operational workflows of high degree of complexity and/or for multiple departments, identifying problems and developing improvements, modifications and enhancements. Coordinate configuration and/or code deployments as necessary Facilitate weekly client meetings, work through priority issues, and plan future initiatives Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies Coordinate the work of both support and development resources when required Collaborate to identify changes in scope in accordance with change control procedures Allocate, and approve resource bookings and manage time in time reporting system Collaborate to meet Service Level Agreements for assigned customers Requirements: 5 years of experience as a technically capable Application Analyst in the healthcare or healthcare insurance industry Experience with ticketing systems (JIRA, or other) required Experience created SQL queries and integration APIs (REST, FHIR etc) Excellent customer service skills, supporting clients via email, phone, video Demonstrated ability to troubleshoot and resolve system / procedural issues. Experience with deployment processes preferred Working knowledge of the healthcare industry (Medicaid, Medicare, and Commercial) and understanding of related compliance and quality aspects Self-starter, with strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction Proficient technical understanding: ability to demonstrate knowledge of software development life cycle, application design, integration, and hosting technologies
Job Description We have a great opening for a hands-on technical Application Analyst. This Senior Technical Application Analyst is a full-time staff position created to ensure that our application system is meeting the need of our customers. The role will focus on analysis, diagnosis, resolution of application errors and problems, working closely with client and stakeholders to ensure continuous improvements and application support. This role does require technical experience with SQL and API integrations well as experience with ticketing systems (JIRA, Service Now, etc). Responsibilities: This person will work closely with stakeholders and demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction. Triages issues and resolve or escalate to other teams as required. Track, triage and resolve reported defects and support client configuration questions Prepares and resolves escalated outages Take a role as the subject matter expert to review operational workflows of high degree of complexity and/or for multiple departments, identifying problems and developing improvements, modifications and enhancements. Coordinate configuration and/or code deployments as necessary Facilitate weekly client meetings, work through priority issues, and plan future initiatives Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies Coordinate the work of both support and development resources when required Collaborate to identify changes in scope in accordance with change control procedures Allocate, and approve resource bookings and manage time in time reporting system Collaborate to meet Service Level Agreements for assigned customers Requirements: 5 years of experience as a technically capable Application Analyst in the healthcare or healthcare insurance industry Experience with ticketing systems (JIRA, or other) required Experience created SQL queries and integration APIs (REST, FHIR etc) Excellent customer service skills, supporting clients via email, phone, video Demonstrated ability to troubleshoot and resolve system / procedural issues. Experience with deployment processes preferred Working knowledge of the healthcare industry (Medicaid, Medicare, and Commercial) and understanding of related compliance and quality aspects Self-starter, with strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction Proficient technical understanding: ability to demonstrate knowledge of software development life cycle, application design, integration, and hosting technologies
Confidential Careers
Mundelein, Illinois
Job Description Must have some Healthcare software or platform experience. Sponsorship not available. You'll serve as a trusted technical configuration and API integrations specialist throughout the customer lifecycle-from implementation through ongoing production support. This is not a hardware, infrastructure role. This is an L2 client facing product and production support / implementation support role. Primary Responsibilities Serve as the primary technical resource during customer implementations and post-go-live support. Troubleshoot and resolve complex application, configuration, integration, and production issues. Diagnose customer-reported incidents using application logs, SQL queries, API testing tools, and system diagnostics. Support enterprise integrations utilizing REST APIs, SOAP services, FHIR, XML, JSON, X12, and related healthcare interoperability standards. Troubleshoot interface failures, authentication issues, connectivity problems, and data mapping challenges. Execute software deployments, configuration changes, and production releases following established change management processes. Participate in production incident management, issue triage, root cause analysis, and customer communications during critical incidents. Partner with Engineering, DevOps, and Product teams to resolve infrastructure and application issues. Analyze application data using SQL to validate system behavior and diagnose customer issues. Collaborate with customer IT teams on interface specifications, implementation planning, and technical documentation. Lead technical design discussions with customer technical and operational stakeholders. Develop deployment and go-live plans, including installation, validation, rollback planning, and production readiness activities. Document technical solutions, troubleshooting guides, and knowledge base articles. Identify opportunities to improve deployment automation, implementation processes, and customer support operations. Mentor junior team members and contribute to a collaborative engineering culture. Escalate product defects and infrastructure issues appropriately to Engineering and Platform teams. What We're Looking For: 3+ years of experience in Technical Support, Technical Consulting, Systems Integration, or Application Support. Strong troubleshooting skills across web applications and distributed systems. Experience working with REST APIs, SOAP web services, FHIR, XML, JSON, and healthcare integrations. Proven SQL skills with the ability to investigate production data issues, optimization, writing queries. Some experience with incident management and root cause analysis. Familiarity with networking concepts, authentication, cloud-hosted applications, and enterprise infrastructure. Experience supporting software deployments and configuration management. Experience with API testing tools such as Postman. Understanding of OAuth, SSO, SSL/TLS, and enterprise security principles. Excellent written and verbal communication skills. Strong customer-facing consulting, implementation support and relationship management skills. Hybrid collaboration onsite 3x per week in the office Drug Screen and Background check required.
Job Description Must have some Healthcare software or platform experience. Sponsorship not available. You'll serve as a trusted technical configuration and API integrations specialist throughout the customer lifecycle-from implementation through ongoing production support. This is not a hardware, infrastructure role. This is an L2 client facing product and production support / implementation support role. Primary Responsibilities Serve as the primary technical resource during customer implementations and post-go-live support. Troubleshoot and resolve complex application, configuration, integration, and production issues. Diagnose customer-reported incidents using application logs, SQL queries, API testing tools, and system diagnostics. Support enterprise integrations utilizing REST APIs, SOAP services, FHIR, XML, JSON, X12, and related healthcare interoperability standards. Troubleshoot interface failures, authentication issues, connectivity problems, and data mapping challenges. Execute software deployments, configuration changes, and production releases following established change management processes. Participate in production incident management, issue triage, root cause analysis, and customer communications during critical incidents. Partner with Engineering, DevOps, and Product teams to resolve infrastructure and application issues. Analyze application data using SQL to validate system behavior and diagnose customer issues. Collaborate with customer IT teams on interface specifications, implementation planning, and technical documentation. Lead technical design discussions with customer technical and operational stakeholders. Develop deployment and go-live plans, including installation, validation, rollback planning, and production readiness activities. Document technical solutions, troubleshooting guides, and knowledge base articles. Identify opportunities to improve deployment automation, implementation processes, and customer support operations. Mentor junior team members and contribute to a collaborative engineering culture. Escalate product defects and infrastructure issues appropriately to Engineering and Platform teams. What We're Looking For: 3+ years of experience in Technical Support, Technical Consulting, Systems Integration, or Application Support. Strong troubleshooting skills across web applications and distributed systems. Experience working with REST APIs, SOAP web services, FHIR, XML, JSON, and healthcare integrations. Proven SQL skills with the ability to investigate production data issues, optimization, writing queries. Some experience with incident management and root cause analysis. Familiarity with networking concepts, authentication, cloud-hosted applications, and enterprise infrastructure. Experience supporting software deployments and configuration management. Experience with API testing tools such as Postman. Understanding of OAuth, SSO, SSL/TLS, and enterprise security principles. Excellent written and verbal communication skills. Strong customer-facing consulting, implementation support and relationship management skills. Hybrid collaboration onsite 3x per week in the office Drug Screen and Background check required.