Provide Tier 1 helpdesk and technical support to users at Sightpath Medical's Bloomington headquarters and other locations. Troubleshoot hardware, software, mobile devices and network issues; manage user accounts, backups, antivirus and phone systems; and document technical procedures.
Responsibilities
- Provide Tier 1 helpdesk support by phone, email and remote management tools.
- Troubleshoot user issues and escalate unresolved problems to appropriate internal resources.
- Manage user accounts in Ring
- Central, Jamf, Active Directory and Microsoft 365.
- Maintain and test local backups and maintain antivirus protection at all locations.
- Support and troubleshoot local and remote hardware, networks, mobile devices and phone systems.
- Document technical knowledge, procedures and solutions in notes and manuals.
Required Skills
- Windows OS supporti
- OS device support
- Helpdesk troubleshooting
- Active Directory administration
- Microsoft 365 administration
- Jamf mobile device management
- Datto Remote Monitoring and Management
- Veeam and Datto backup software
- VMware
- Ring
- Central phone system configuration