Sightpath Medical

IT System Support Engineer Location 5775 W OLD SHAKOPEE RD STE 90, Bloomington, MN United States Base Pay $50,000.00 - $60,000.00 / Year Job Category SPM-1277 Employee Type Full Time Non Exempt Required Degree 2 Year Degree Requirements About Us: Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We have an opening at our headquarters in Bloomington, MN for an IT Systems Support Engineer in our IT Department. Responsibilities: Tier 1 Helpdesk support Assist users either via phone, email or Datto Remote Monitoring and Management (RMM) to resolve any issues Properly escalate unresolved issues to appropriate internal resources Prioritize and manage several open issues at one time Maintain user administration in all systems including RingCentral, Jamf, Active Directory (on-prem) , and Microsoft Office 365 Local backup maintenance and testing Maintain Antivirus at all locations Local & remote hardware support / troubleshooting and network maintenance Phone system maintenance / configuration Mobile Device Management (MDM) via Jamf Document technical knowledge in the form of notes and manuals Requirements: Proven work experience as a Systems Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows OS and IOS devices Ability to diagnose and troubleshoot basic technical issues Familiarity with On-premises Active Directory, remote management tools, Veeam/Datto Backup Software, VMWare, RingCentral, and Jamf are a plus Excellent problem-solving and communication skills Ability to provide clear step-by-step technical guidance, both written and verbal BS degree in Information Technology, Computer Science or equivalent work experience Additional certification in Microsoft, VMware or similar technologies is a plus We offer competitive salaries and full benefits for this job which includes but not limited to the following : Medical insurance Dental Insurance Vision Insurance Fully Paid STD/LTD Insurance Fully Paid 2x Basic life Insurance 401k with excellent company match Paid Vacation Sightpath is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers. pm25 Compensation details: 0 Yearly Salary PI02760ab6-

IT System Support Engineer Location 5775 W OLD SHAKOPEE RD STE 90, Bloomington, MN United States Base Pay $50,000.00 - $60,000.00 / Year Job Category SPM-1277 Employee Type Full Time Non Exempt Required Degree 2 Year Degree Requirements About Us: Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We have an opening at our headquarters in Bloomington, MN for an IT Systems Support Engineer in our IT Department. Responsibilities: Tier 1 Helpdesk support Assist users either via phone, email or Datto Remote Monitoring and Management (RMM) to resolve any issues Properly escalate unresolved issues to appropriate internal resources Prioritize and manage several open issues at one time Maintain user administration in all systems including RingCentral, Jamf, Active Directory (on-prem) , and Microsoft Office 365 Local backup maintenance and testing Maintain Antivirus at all locations Local & remote hardware support / troubleshooting and network maintenance Phone system maintenance / configuration Mobile Device Management (MDM) via Jamf Document technical knowledge in the form of notes and manuals Requirements: Proven work experience as a Systems Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows OS and IOS devices Ability to diagnose and troubleshoot basic technical issues Familiarity with On-premises Active Directory, remote management tools, Veeam/Datto Backup Software, VMWare, RingCentral, and Jamf are a plus Excellent problem-solving and communication skills Ability to provide clear step-by-step technical guidance, both written and verbal BS degree in Information Technology, Computer Science or equivalent work experience Additional certification in Microsoft, VMware or similar technologies is a plus We offer competitive salaries and full benefits for this job which includes but not limited to the following : Medical insurance Dental Insurance Vision Insurance Fully Paid STD/LTD Insurance Fully Paid 2x Basic life Insurance 401k with excellent company match Paid Vacation Sightpath is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers. pm25 Compensation details: 0 Yearly Salary PI02760ab6-

Provide Tier 1 helpdesk and technical support to users at Sightpath Medical's Bloomington headquarters and other locations. Troubleshoot hardware, software, mobile devices and network issues; manage user accounts, backups, antivirus and phone systems; and document technical procedures. Responsibilities Provide Tier 1 helpdesk support by phone, email and remote management tools. Troubleshoot user issues and escalate unresolved problems to appropriate internal resources. Manage user accounts in Ring Central, Jamf, Active Directory and Microsoft 365. Maintain and test local backups and maintain antivirus protection at all locations. Support and troubleshoot local and remote hardware, networks, mobile devices and phone systems. Document technical knowledge, procedures and solutions in notes and manuals. Required Skills Windows OS supporti OS device support Helpdesk troubleshooting Active Directory administration Microsoft 365 administration Jamf mobile device management Datto Remote Monitoring and Management Veeam and Datto backup software VMware Ring Central phone system configuration