GovCIO LLC seeks a VTC Technician to support secure video teleconferencing for federal customers. You will configure, operate, and monitor VTC and AV systems; facilitate high-visibility meetings and events; and rapidly troubleshoot connectivity, audio, and video issues. Working in a mission-driven, collaborative culture, you'll coordinate with network and security teams, maintain documentation, and provide user training. This role offers growth with modern IT, supporting critical national missions and large-scale digital transformation projects.
Responsibilities
- Configure, operate, and monitor VTC systems and related AV equipment for federal customers.
- Facilitate and support live virtual meetings, briefings, and large events to ensure quality and reliability.
- Troubleshoot VTC, network, and AV issues, escalating complex problems as needed.
- Perform routine system checks, firmware updates, and preventative maintenance.
- Document incidents, configurations, and resolutions in ticketing and knowledge systems.
- Coordinate with network, security, and application teams to optimize performance and security.
- Provide end-user training and friendly, mission-focused support to government stakeholders.
- Support on-call or after-hours mission-critical events as required by customer needs.
Required Skills
- VTC system configuration
- Video conferencing platforms (Zoom, MS Teams, Webex)
- AV hardware setup and troubleshooting
- Network fundamentals (TCP/IP, Qo
- S)
- SIP/H.323 protocols
- Ticketing tools (Service
- Now or similar)
- System monitoring and incident response
- Customer support and facilitation
- Documentation and reporting
- Basic cybersecurity/hardening