Position Summary Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment. Key Responsibilities Provide technical support for laptops, desktops, mobile devices, peripherals, and applications. Monitor and respond to help desk tickets while meeting SLA requirements. Perform PC imaging, builds, deployments, and equipment refreshes. Handle installs, moves, adds, and changes (IMAC) for end users. Support conference room and office technology needs. Assist with hardware setup, equipment moves, cable management, and workstation configurations. Participate in desktop-related projects under the guidance of senior team members. Troubleshoot hardware, software, and mobile device issues. Required Qualifications 2+ years of IT support or desktop support experience. Experience supporting: Windows desktops and laptops Mobile devices End-user applications Hardware and peripherals Strong customer service and communication skills. Basic understanding of IT security principles. Basic understanding of ITIL / ITSM processes. Associate degree or equivalent experience. Technical Skills Desktop and endpoint support PC builds and deployments Hardware troubleshooting Mobile device support Ticketing systems and incident management Mobile Device Management (MDM) Preferred Qualifications A+ Certification Microsoft Certifications ITIL Foundations Apple Certified Support Professional Experience with: Jamf MobileIron Apple devices and macOS support Physical Requirements Ability to lift up to 50 lbs. Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands-on equipment installations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/24/2026
Full time
Position Summary Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment. Key Responsibilities Provide technical support for laptops, desktops, mobile devices, peripherals, and applications. Monitor and respond to help desk tickets while meeting SLA requirements. Perform PC imaging, builds, deployments, and equipment refreshes. Handle installs, moves, adds, and changes (IMAC) for end users. Support conference room and office technology needs. Assist with hardware setup, equipment moves, cable management, and workstation configurations. Participate in desktop-related projects under the guidance of senior team members. Troubleshoot hardware, software, and mobile device issues. Required Qualifications 2+ years of IT support or desktop support experience. Experience supporting: Windows desktops and laptops Mobile devices End-user applications Hardware and peripherals Strong customer service and communication skills. Basic understanding of IT security principles. Basic understanding of ITIL / ITSM processes. Associate degree or equivalent experience. Technical Skills Desktop and endpoint support PC builds and deployments Hardware troubleshooting Mobile device support Ticketing systems and incident management Mobile Device Management (MDM) Preferred Qualifications A+ Certification Microsoft Certifications ITIL Foundations Apple Certified Support Professional Experience with: Jamf MobileIron Apple devices and macOS support Physical Requirements Ability to lift up to 50 lbs. Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands-on equipment installations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Job Description Job Description This is an onsite position. Applicant must be local to the Houston, TX area Enable Resource Group is seeking a mission-minded onsite IT Systems Technician to join our growing team! Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we're in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve. As an onsite Systems Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way. Key Responsibilities: Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions. Building client relationships through the use of active listening and empathetic behavior. Contributing to a collaborative team environment. Discovering and implementing resolutions successfully and efficiently through critical thinking skills. Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels. Required Skills: 1-2 years in an IT support role troubleshooting Tier I - Tier II tickets or a bachelor's degree in a technical area of study Proficient technical skills in the following areas: Current experience supporting Microsoft 365 applications Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID Working knowledge of electronic ticketing systems Working knowledge of current Windows OS Ability to undergo and pass a background check in accordance with state and federal laws Preferred Skills: Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing Microsoft 365 and Google Workspace administration Remote administration concepts and tools Windows-based print servers Process/task automation solutions in business or other environments Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc. Professional certifications: A+, Network+, Security+, Microsoft certifications, etc. A bachelor's degree in a related area of study At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience. Benefits: Fantastic company culture Great work/life balance Competitive salary Competitive health benefits 3 weeks of PTO & major holidays 401k with a match Growth opportunities And much more! By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!
09/24/2026
Full time
Job Description Job Description This is an onsite position. Applicant must be local to the Houston, TX area Enable Resource Group is seeking a mission-minded onsite IT Systems Technician to join our growing team! Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we're in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve. As an onsite Systems Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way. Key Responsibilities: Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions. Building client relationships through the use of active listening and empathetic behavior. Contributing to a collaborative team environment. Discovering and implementing resolutions successfully and efficiently through critical thinking skills. Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels. Required Skills: 1-2 years in an IT support role troubleshooting Tier I - Tier II tickets or a bachelor's degree in a technical area of study Proficient technical skills in the following areas: Current experience supporting Microsoft 365 applications Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID Working knowledge of electronic ticketing systems Working knowledge of current Windows OS Ability to undergo and pass a background check in accordance with state and federal laws Preferred Skills: Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing Microsoft 365 and Google Workspace administration Remote administration concepts and tools Windows-based print servers Process/task automation solutions in business or other environments Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc. Professional certifications: A+, Network+, Security+, Microsoft certifications, etc. A bachelor's degree in a related area of study At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience. Benefits: Fantastic company culture Great work/life balance Competitive salary Competitive health benefits 3 weeks of PTO & major holidays 401k with a match Growth opportunities And much more! By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!
Insitu has an immediate need for an IT Support Technician to support our team. This roles responsibilities will include: Troubleshoots, services, and repairs a wide variety computer hardware, software, and AV equipment. Provides IT support to customers, responds to service requests, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills. Desired Attributes and Experience Customer service mentality Strong organizational and time management skills Excellent verbal and written communication skills Strong interpersonal skills Reliable Advanced understanding of computers, networks and software Experience using MS Office applications: Word, Excel, Outlook, TEAMS High attention to detail Ability and willingness to work in a collaborative team environment Ability and willingness to quickly learn new technology and software Ability to lift 35 lbs. Responsibilities and Duties Initial system configuration of computers, peripheral equipment, and software Develops standard guidelines to be used for self-help and/or responding to customer requests Respond to tickets in accordance with established guidelines Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Respond in timely manner to requests and issues Repair and replace equipment as needed Provide onsite and remote support to end users Elevates and coordinates out of scope technical issues Assesses needs and recommends hardware or software to meet end user needs Enters purchase requisitions as necessary Education and Experience: Associate degree in a related discipline and 3 years of related experience. Proven experience with Insitu systems. In-Office Requirement Statement: This position is eligible for hybrid work. It is our strong preference that this position is on-site a minimum of one week a quarter to allow for maximum collaboration and connection to the team and product. However, depending on the candidate's location, experience, and qualifications, we may have some flexibility in the frequency of on-site days. At Insitu, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. Insitu also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability programs and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire. Please note that the salary information show below is a general guideline only. Salaries are based upon candidate experience, qualifications and work location. Typical Hiring Range: 25.60 - 35.20 Insitu is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
09/24/2026
Full time
Insitu has an immediate need for an IT Support Technician to support our team. This roles responsibilities will include: Troubleshoots, services, and repairs a wide variety computer hardware, software, and AV equipment. Provides IT support to customers, responds to service requests, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills. Desired Attributes and Experience Customer service mentality Strong organizational and time management skills Excellent verbal and written communication skills Strong interpersonal skills Reliable Advanced understanding of computers, networks and software Experience using MS Office applications: Word, Excel, Outlook, TEAMS High attention to detail Ability and willingness to work in a collaborative team environment Ability and willingness to quickly learn new technology and software Ability to lift 35 lbs. Responsibilities and Duties Initial system configuration of computers, peripheral equipment, and software Develops standard guidelines to be used for self-help and/or responding to customer requests Respond to tickets in accordance with established guidelines Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Respond in timely manner to requests and issues Repair and replace equipment as needed Provide onsite and remote support to end users Elevates and coordinates out of scope technical issues Assesses needs and recommends hardware or software to meet end user needs Enters purchase requisitions as necessary Education and Experience: Associate degree in a related discipline and 3 years of related experience. Proven experience with Insitu systems. In-Office Requirement Statement: This position is eligible for hybrid work. It is our strong preference that this position is on-site a minimum of one week a quarter to allow for maximum collaboration and connection to the team and product. However, depending on the candidate's location, experience, and qualifications, we may have some flexibility in the frequency of on-site days. At Insitu, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. Insitu also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability programs and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire. Please note that the salary information show below is a general guideline only. Salaries are based upon candidate experience, qualifications and work location. Typical Hiring Range: 25.60 - 35.20 Insitu is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Description Pay Rate: $25.56/hr. Dependent on experience Shift: TBD. Weekends are required. Position Type: Full Time, Non-exempt Note: This is an on-site role in Snoqualmie, WA. A FULL HOUSE OF TOTAL REWARDS Competitive Pay: Starting salary range of $25.56/hr. - $26.83/hr. , depending on experience, with opportunities for annual performance-based increases. Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability. Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually. Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets. Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program. PURPOSE To answer team members first call for assistance. Direct IT service requests to appropriate Information Systems personnel and provide instruction to use the computers peripherals and standard supported software applications. ESSENTIAL DUTIES / RESPONSIBILITIES Responsible for logging, troubleshooting, diagnosing, assigning and tracking all calls and requests that come into the Help Desk. Responsible for facilitating the problem-solving process between the user and IT staff to facilitate expedient problem resolution. Responsible for following up with users on resolved issues. Responsible for escalating issues as appropriate. Provide end user support of hardware and software systems. This position supports systems in the Gaming, Operations, and A/V environments. Maintain department documentation: Create, review and update problem and solution documentation. Create, review and update procedures and processes as required. Maintain files for IT service requests. Ensure proper protocols are followed for all submitted requests. Track application and system documentation, as well as training materials. Monitor the Help Desk database and be responsible for making sure all work orders are assigned and handled according to Help Desk procedures. Effectively train users to maximize the use of their systems. Other duties and responsibilities as assigned. Requirements Education and Experience : High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD). Two (2) years technical school training related to the PC environment or equivalent experience. Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position. Skills and Abilities : Proven advanced skills using PC software tools (MS Office Productivity, Report Writing and issue tracking systems). Proven advanced PC hardware and software troubleshooting skills. Excellent problem-solving, communication and customer service skills. PREFERRED Education and Experience : A+ technical certification. On-the-job experience supporting users in a PC environment applicable to that of Snoqualmie Casino & Hotel. Previous work experience in a Call Center or Help Desk environment. Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.
09/24/2026
Full time
Description Pay Rate: $25.56/hr. Dependent on experience Shift: TBD. Weekends are required. Position Type: Full Time, Non-exempt Note: This is an on-site role in Snoqualmie, WA. A FULL HOUSE OF TOTAL REWARDS Competitive Pay: Starting salary range of $25.56/hr. - $26.83/hr. , depending on experience, with opportunities for annual performance-based increases. Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability. Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually. Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets. Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program. PURPOSE To answer team members first call for assistance. Direct IT service requests to appropriate Information Systems personnel and provide instruction to use the computers peripherals and standard supported software applications. ESSENTIAL DUTIES / RESPONSIBILITIES Responsible for logging, troubleshooting, diagnosing, assigning and tracking all calls and requests that come into the Help Desk. Responsible for facilitating the problem-solving process between the user and IT staff to facilitate expedient problem resolution. Responsible for following up with users on resolved issues. Responsible for escalating issues as appropriate. Provide end user support of hardware and software systems. This position supports systems in the Gaming, Operations, and A/V environments. Maintain department documentation: Create, review and update problem and solution documentation. Create, review and update procedures and processes as required. Maintain files for IT service requests. Ensure proper protocols are followed for all submitted requests. Track application and system documentation, as well as training materials. Monitor the Help Desk database and be responsible for making sure all work orders are assigned and handled according to Help Desk procedures. Effectively train users to maximize the use of their systems. Other duties and responsibilities as assigned. Requirements Education and Experience : High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD). Two (2) years technical school training related to the PC environment or equivalent experience. Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position. Skills and Abilities : Proven advanced skills using PC software tools (MS Office Productivity, Report Writing and issue tracking systems). Proven advanced PC hardware and software troubleshooting skills. Excellent problem-solving, communication and customer service skills. PREFERRED Education and Experience : A+ technical certification. On-the-job experience supporting users in a PC environment applicable to that of Snoqualmie Casino & Hotel. Previous work experience in a Call Center or Help Desk environment. Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.
Job DescriptionJob DescriptionNow Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska. Must live within 45 minutes of Murdock, Nebraska and be able to work on-site to be considered for this position. This is not a remote or hybrid position. Looking for a work schedule with competitive pay? Join our growing team! Available On-site Shifts: 1st Shift: 8:00 AM - 4:00 PM (CST) 2nd Shift: 6:00 PM - 12:00 AM (CST) 3rd Shift: 12:00 AM - 8:00 AM (CST) Schedule: Full-Time Monday - Friday Part-Time Saturday & Sunday Pay: $22 - $27 per hour Based on experience and qualifications We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends. Location: Murdock, Nebraska Apply today and become part of a team that values reliability, teamwork, and growth! _ Mission Statement Connecting the Planet - Isotropic Networks is a Global Provider of Satellite Internet Communication Services. Position Description The Network Operations Center - Technician is an mid-level position at Isotropic Networks. The position is located at the company's facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel ( Responsibilities Provide first point of contact for technical assistance to Isotropic Networks' clients and partners in support of Isotropic's satellite services, networks, and related equipment. Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance. Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions. Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives. Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy. Create performance reports for customer systems and services. Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment. Executes customer-initiated 'Service Configuration Requests' based on Isotropic processes and practices. Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed. Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner. Use of Isotropic and other vendor software to identify and troubleshoot client's technical issues accurately and in a timely manner. Handling sensitive or confidential customer data in a professional, responsible manner. Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge. Completing any special project assignments and assisting in other areas during lower customer contact periods. Other duties as assigned by Isotropic management. Requirements Basic understanding of Internet Protocol addressing. Knowledge of configuring NAT and VLAN. Experience with operating network management tools and understanding network reporting. High level of understanding of troubleshooting methodologies. Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC). Exceptional interpersonal, communication, initiative, and leadership abilities. Effective analytical, planning, organizational, and documentation skills. Team player along with the ability to multitask and work in a stand-alone capacity. Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified. Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis. The ability to communicate and understand complex information and ideas. Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person. Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes. Continuously demonstrate a high sense of urgency, with the ability to perform under pressure. Candidate must enjoy being part of a close-knit team and helping co-workers succeed. Minimum Education/Work Experience Preferred H.S. Diploma Technical Schools (Civilian/Military, SATCOM) Associate of Science/Art, Computer Science, Networks, etc. Experience with MS Office Suite Relevant VSAT Experience (onsite training provided) Call center and/or tech support experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 50lbs at a time Must be able to use both hands Repetitive finger motion/computer use Must be able to have close and distant vision Must be able to crawl in small spaces Powered by JazzHR JhmG6Xons9
09/23/2026
Full time
Job DescriptionJob DescriptionNow Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska. Must live within 45 minutes of Murdock, Nebraska and be able to work on-site to be considered for this position. This is not a remote or hybrid position. Looking for a work schedule with competitive pay? Join our growing team! Available On-site Shifts: 1st Shift: 8:00 AM - 4:00 PM (CST) 2nd Shift: 6:00 PM - 12:00 AM (CST) 3rd Shift: 12:00 AM - 8:00 AM (CST) Schedule: Full-Time Monday - Friday Part-Time Saturday & Sunday Pay: $22 - $27 per hour Based on experience and qualifications We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends. Location: Murdock, Nebraska Apply today and become part of a team that values reliability, teamwork, and growth! _ Mission Statement Connecting the Planet - Isotropic Networks is a Global Provider of Satellite Internet Communication Services. Position Description The Network Operations Center - Technician is an mid-level position at Isotropic Networks. The position is located at the company's facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel ( Responsibilities Provide first point of contact for technical assistance to Isotropic Networks' clients and partners in support of Isotropic's satellite services, networks, and related equipment. Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance. Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions. Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives. Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy. Create performance reports for customer systems and services. Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment. Executes customer-initiated 'Service Configuration Requests' based on Isotropic processes and practices. Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed. Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner. Use of Isotropic and other vendor software to identify and troubleshoot client's technical issues accurately and in a timely manner. Handling sensitive or confidential customer data in a professional, responsible manner. Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge. Completing any special project assignments and assisting in other areas during lower customer contact periods. Other duties as assigned by Isotropic management. Requirements Basic understanding of Internet Protocol addressing. Knowledge of configuring NAT and VLAN. Experience with operating network management tools and understanding network reporting. High level of understanding of troubleshooting methodologies. Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC). Exceptional interpersonal, communication, initiative, and leadership abilities. Effective analytical, planning, organizational, and documentation skills. Team player along with the ability to multitask and work in a stand-alone capacity. Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified. Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis. The ability to communicate and understand complex information and ideas. Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person. Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes. Continuously demonstrate a high sense of urgency, with the ability to perform under pressure. Candidate must enjoy being part of a close-knit team and helping co-workers succeed. Minimum Education/Work Experience Preferred H.S. Diploma Technical Schools (Civilian/Military, SATCOM) Associate of Science/Art, Computer Science, Networks, etc. Experience with MS Office Suite Relevant VSAT Experience (onsite training provided) Call center and/or tech support experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 50lbs at a time Must be able to use both hands Repetitive finger motion/computer use Must be able to have close and distant vision Must be able to crawl in small spaces Powered by JazzHR JhmG6Xons9
Job DescriptionJob DescriptionNow Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska. Must live within 45 minutes of Murdock, Nebraska and be able to work on-site to be considered for this position. This is not a remote or hybrid position. Looking for a work schedule with competitive pay? Join our growing team! Available On-site Shifts: 1st Shift: 8:00 AM - 4:00 PM (CST) 2nd Shift: 6:00 PM - 12:00 AM (CST) 3rd Shift: 12:00 AM - 8:00 AM (CST) Schedule: Full-Time Monday - Friday Part-Time Saturday & Sunday Pay: $22 - $27 per hour Based on experience and qualifications We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends. Location: Murdock, Nebraska Apply today and become part of a team that values reliability, teamwork, and growth! _ Mission Statement Connecting the Planet - Isotropic Networks is a Global Provider of Satellite Internet Communication Services. Position Description The Network Operations Center - Technician is an mid-level position at Isotropic Networks. The position is located at the company's facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel ( Responsibilities Provide first point of contact for technical assistance to Isotropic Networks' clients and partners in support of Isotropic's satellite services, networks, and related equipment. Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance. Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions. Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives. Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy. Create performance reports for customer systems and services. Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment. Executes customer-initiated 'Service Configuration Requests' based on Isotropic processes and practices. Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed. Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner. Use of Isotropic and other vendor software to identify and troubleshoot client's technical issues accurately and in a timely manner. Handling sensitive or confidential customer data in a professional, responsible manner. Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge. Completing any special project assignments and assisting in other areas during lower customer contact periods. Other duties as assigned by Isotropic management. Requirements Basic understanding of Internet Protocol addressing. Knowledge of configuring NAT and VLAN. Experience with operating network management tools and understanding network reporting. High level of understanding of troubleshooting methodologies. Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC). Exceptional interpersonal, communication, initiative, and leadership abilities. Effective analytical, planning, organizational, and documentation skills. Team player along with the ability to multitask and work in a stand-alone capacity. Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified. Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis. The ability to communicate and understand complex information and ideas. Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person. Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes. Continuously demonstrate a high sense of urgency, with the ability to perform under pressure. Candidate must enjoy being part of a close-knit team and helping co-workers succeed. Minimum Education/Work Experience Preferred H.S. Diploma Technical Schools (Civilian/Military, SATCOM) Associate of Science/Art, Computer Science, Networks, etc. Experience with MS Office Suite Relevant VSAT Experience (onsite training provided) Call center and/or tech support experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 50lbs at a time Must be able to use both hands Repetitive finger motion/computer use Must be able to have close and distant vision Must be able to crawl in small spaces Powered by JazzHR JhmG6Xons9
09/23/2026
Full time
Job DescriptionJob DescriptionNow Hiring: Weekday and Weekend Operations Technicians - Murdock, Nebraska. Must live within 45 minutes of Murdock, Nebraska and be able to work on-site to be considered for this position. This is not a remote or hybrid position. Looking for a work schedule with competitive pay? Join our growing team! Available On-site Shifts: 1st Shift: 8:00 AM - 4:00 PM (CST) 2nd Shift: 6:00 PM - 12:00 AM (CST) 3rd Shift: 12:00 AM - 8:00 AM (CST) Schedule: Full-Time Monday - Friday Part-Time Saturday & Sunday Pay: $22 - $27 per hour Based on experience and qualifications We're seeking dependable, motivated individuals who thrive in a fast-paced environment and want to earn great pay while working weekdays or weekends. Location: Murdock, Nebraska Apply today and become part of a team that values reliability, teamwork, and growth! _ Mission Statement Connecting the Planet - Isotropic Networks is a Global Provider of Satellite Internet Communication Services. Position Description The Network Operations Center - Technician is an mid-level position at Isotropic Networks. The position is located at the company's facility in Murdock, NE. The work schedule may include Weekends, Holidays, Night Shift, Overtime, and Travel ( Responsibilities Provide first point of contact for technical assistance to Isotropic Networks' clients and partners in support of Isotropic's satellite services, networks, and related equipment. Remotely monitoring Very Small Aperture Terminal (VSAT) systems and terrestrial networks for failure or errors in performance. Addressing concerns and resolving technical issues via telephone, e-mail message, and chat services. Generating trouble tickets and documenting change requests to record and track interactions and actions. Responding to automated monitoring notifications, providing reports to customers and participating on process improvement initiatives. Answer incoming customer questions or concerns; research any needed issues; and take full ownership for responding back to customers with a resolution to their problem within the time limit specified by company policy. Create performance reports for customer systems and services. Assist in the installation, operation, and maintenance of earth station, VSATs, and associated equipment. Executes customer-initiated 'Service Configuration Requests' based on Isotropic processes and practices. Monitor equipment operation and performance histories to ensure associated equipment is properly functioning and operating as designed. Respond to all customer inquiries through excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner. Use of Isotropic and other vendor software to identify and troubleshoot client's technical issues accurately and in a timely manner. Handling sensitive or confidential customer data in a professional, responsible manner. Aiming to resolve issues on the first interaction by being proactive and demonstrating advanced product knowledge. Completing any special project assignments and assisting in other areas during lower customer contact periods. Other duties as assigned by Isotropic management. Requirements Basic understanding of Internet Protocol addressing. Knowledge of configuring NAT and VLAN. Experience with operating network management tools and understanding network reporting. High level of understanding of troubleshooting methodologies. Ability to work off hours, weekends, or night shifts as required to support a 24 x 7 network operations center (NOC). Exceptional interpersonal, communication, initiative, and leadership abilities. Effective analytical, planning, organizational, and documentation skills. Team player along with the ability to multitask and work in a stand-alone capacity. Ability to analyze information and evaluate results to choose the best solution and to solve problems that are identified. Able to interpret information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events based on logical analysis. The ability to communicate and understand complex information and ideas. Excellent oral/written communication and soft skills are required for providing information to colleagues and clients by telephone, in written form, e-mail, or in person. Critical thinking skills and adaptation in complex situations that drive decision making processes producing successful outcomes. Continuously demonstrate a high sense of urgency, with the ability to perform under pressure. Candidate must enjoy being part of a close-knit team and helping co-workers succeed. Minimum Education/Work Experience Preferred H.S. Diploma Technical Schools (Civilian/Military, SATCOM) Associate of Science/Art, Computer Science, Networks, etc. Experience with MS Office Suite Relevant VSAT Experience (onsite training provided) Call center and/or tech support experience Physical Requirements Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 50lbs at a time Must be able to use both hands Repetitive finger motion/computer use Must be able to have close and distant vision Must be able to crawl in small spaces Powered by JazzHR JhmG6Xons9
Job DescriptionJob Description MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2. Senior Microsoft Windows Field Deployment Technician Salary: $65,000 - $70,000 annually with full benefits As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and updates, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years' experience in imaging, installing computer equipment, and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment, with each item weighing up to 50 pounds, with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus, transporting equipment to various office buildings, and frequently stoop, crouch, and reach to set up/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e., laptops, desktops, and printers), refresh, upgrade, and deployment projects, as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining and troubleshooting a wide variety of systems and networks, including high-availability systems Knowledge of debugging protocols and processes, and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information Systems, Information Technology, or equivalent, and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
09/23/2026
Full time
Job DescriptionJob Description MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2. Senior Microsoft Windows Field Deployment Technician Salary: $65,000 - $70,000 annually with full benefits As a Senior Microsoft Windows Field Deployment Technician on our project, you'll work with a team of onsite technicians supporting the VA's EHR deployment and training project and assist with oversight of workload. In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and updates, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours. The staff may be required to travel to other sites outside of the metropolitan area throughout the week. You Have: 5 years' experience in imaging, installing computer equipment, and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment, with each item weighing up to 50 pounds, with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus, transporting equipment to various office buildings, and frequently stoop, crouch, and reach to set up/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e., laptops, desktops, and printers), refresh, upgrade, and deployment projects, as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining and troubleshooting a wide variety of systems and networks, including high-availability systems Knowledge of debugging protocols and processes, and the ability to work independently while providing excellent customer service Bachelor's degree in computer science, Information Systems, Information Technology, or equivalent, and 5 total years of experience; or 13 total years of experience in lieu of a degree Nice If You Have: Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
FIVE18 Family Services Operations Inc.
Lynchburg, Virginia
Description JOB TITLE: IT Service Technician Department: Operations Job Status : Active FLSA Status: Exempt Reports To: Director of IT Grade/Level: Technician Amount of Travel Required: 20% travel time expected Job Type : Full Time, Salary Positions Supervised : None Work Schedule : Mon. - Fri., 8:30am - 5:00pm (with required flexibility for evening/weekend events and operations) Pay Range: $39,500- $55,000 POSITION SUMMARY: The IT Service Technician provides technical support to organization staff (on-site and remote) by creating, answering and resolving assigned IT helpdesk tickets, conducting basic network maintenance and troubleshooting, performing device software and hardware maintenance. This position also provides audio/visual support to staff as needed. ESSENTIAL FUNCTIONS: Responds to and resolves helpdesk tickets as assigned, including: Printer troubleshooting, and service calls to providers Basic Network troubleshooting Troubleshooting & maintenance in Windows, Mac OS, iOS/iPad OS, Android, Linux, and Chrome OS environments RingCentral phones/system troubleshooting Google Workspace Account management for staff Inventory Management in accordance with established procedures & best practices Organization & cleaning of IT-managed spaces Support organizational events as necessary at our various locations Collaborates with Director of IT on assigned projects Staff training: development and publication of curriculum to cover internal hardware, services, policies, procedures, and best practices as necessary. Cybersecurity: staff awareness training development, threat investigation and remediation, and regular security patching as necessary. System Administration of organizational accounts and services Collaboration on Infrastructure design, implementation, and maintenance Other projects as assigned Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. COMPETENCY STATEMENTS: Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Accuracy - Ability to perform work accurately and thoroughly. Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Project Management - Ability to organize and direct a project to completion. Reliability - The trait of being dependable and trustworthy. Self Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative. Tactful - Ability to show consideration for and maintain good relations with others. Technical Aptitude - Ability to comprehend complex technical topics and specialized information. DELIVERABLES: Provides Compassionate, Excellent, and Outcomes-minded IT Support Service to FIVE18 Family Services Staff by: Resolving assigned tickets accurately & in a timely manner based on needed priority Maintaining customer service rating of 80% SKILLS & ABILITIES POSITION QUALIFICATIONS: Associate's Degree in Computer Science or equivalent experience 1-2 years of related experience Proficient in Windows, Mac OS, Linux, Android, iOS, MS Office, Google Workspace, iWork, basic understanding of networking concepts, including IPv4 and basic troubleshooting CompTIA A+, Network+, or equivalent (Preferred, but not required) PHYSICAL DEMANDS: Update codes for how often position requires following actions N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) - Position requires this activity more than 66% of the time (5.5+ hrs/day) Stand: F Walk: F Sit: C Manually Manipulate: C Reach Outward: F Reach Above Shoulder: O Climb: O Crawl: O Squat or Kneel: F Bend: O Grasp: F Speak: C Lift/Carry: Push/Pull: 10 lbs or less: F 12 lbs or less: O 11-20 lbs: F 13-25 lbs: O 21-50 lbs: O 26-40 lbs: O 51-100 lbs: O 41-100 lbs: O Over 100 lbs: O OTHER PHYSICAL REQUIREMENTS: Vision (Near, Distance, Color, Peripheral, Depth): Ability to see computer screens, with or without visual aid; physically troubleshoot hardware Sense of Sound: Ability to hold phone conversations, hear computer error codes, etc. Sense of Smell: Ability to smell hardware issues for burns, etc. WORK ENVIRONMENT: Work will take place largely in an atmosphere controlled office setting, but will occasionally require work in spaces which are not atmosphere controlled, damp, dusty, dark, or outdoors in various conditions. Prepared By : Jonah RIpley Date: 8/05/26 Approval: Brandis Saunders Date: 8/06/26_ Employee Signature: EE SIGNATURE Date: DATE The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
09/23/2026
Full time
Description JOB TITLE: IT Service Technician Department: Operations Job Status : Active FLSA Status: Exempt Reports To: Director of IT Grade/Level: Technician Amount of Travel Required: 20% travel time expected Job Type : Full Time, Salary Positions Supervised : None Work Schedule : Mon. - Fri., 8:30am - 5:00pm (with required flexibility for evening/weekend events and operations) Pay Range: $39,500- $55,000 POSITION SUMMARY: The IT Service Technician provides technical support to organization staff (on-site and remote) by creating, answering and resolving assigned IT helpdesk tickets, conducting basic network maintenance and troubleshooting, performing device software and hardware maintenance. This position also provides audio/visual support to staff as needed. ESSENTIAL FUNCTIONS: Responds to and resolves helpdesk tickets as assigned, including: Printer troubleshooting, and service calls to providers Basic Network troubleshooting Troubleshooting & maintenance in Windows, Mac OS, iOS/iPad OS, Android, Linux, and Chrome OS environments RingCentral phones/system troubleshooting Google Workspace Account management for staff Inventory Management in accordance with established procedures & best practices Organization & cleaning of IT-managed spaces Support organizational events as necessary at our various locations Collaborates with Director of IT on assigned projects Staff training: development and publication of curriculum to cover internal hardware, services, policies, procedures, and best practices as necessary. Cybersecurity: staff awareness training development, threat investigation and remediation, and regular security patching as necessary. System Administration of organizational accounts and services Collaboration on Infrastructure design, implementation, and maintenance Other projects as assigned Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. COMPETENCY STATEMENTS: Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. Accuracy - Ability to perform work accurately and thoroughly. Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers' needs while following company procedures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Project Management - Ability to organize and direct a project to completion. Reliability - The trait of being dependable and trustworthy. Self Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative. Tactful - Ability to show consideration for and maintain good relations with others. Technical Aptitude - Ability to comprehend complex technical topics and specialized information. DELIVERABLES: Provides Compassionate, Excellent, and Outcomes-minded IT Support Service to FIVE18 Family Services Staff by: Resolving assigned tickets accurately & in a timely manner based on needed priority Maintaining customer service rating of 80% SKILLS & ABILITIES POSITION QUALIFICATIONS: Associate's Degree in Computer Science or equivalent experience 1-2 years of related experience Proficient in Windows, Mac OS, Linux, Android, iOS, MS Office, Google Workspace, iWork, basic understanding of networking concepts, including IPv4 and basic troubleshooting CompTIA A+, Network+, or equivalent (Preferred, but not required) PHYSICAL DEMANDS: Update codes for how often position requires following actions N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) - Position requires this activity more than 66% of the time (5.5+ hrs/day) Stand: F Walk: F Sit: C Manually Manipulate: C Reach Outward: F Reach Above Shoulder: O Climb: O Crawl: O Squat or Kneel: F Bend: O Grasp: F Speak: C Lift/Carry: Push/Pull: 10 lbs or less: F 12 lbs or less: O 11-20 lbs: F 13-25 lbs: O 21-50 lbs: O 26-40 lbs: O 51-100 lbs: O 41-100 lbs: O Over 100 lbs: O OTHER PHYSICAL REQUIREMENTS: Vision (Near, Distance, Color, Peripheral, Depth): Ability to see computer screens, with or without visual aid; physically troubleshoot hardware Sense of Sound: Ability to hold phone conversations, hear computer error codes, etc. Sense of Smell: Ability to smell hardware issues for burns, etc. WORK ENVIRONMENT: Work will take place largely in an atmosphere controlled office setting, but will occasionally require work in spaces which are not atmosphere controlled, damp, dusty, dark, or outdoors in various conditions. Prepared By : Jonah RIpley Date: 8/05/26 Approval: Brandis Saunders Date: 8/06/26_ Employee Signature: EE SIGNATURE Date: DATE The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Job DescriptionJob Description IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY Position Summary We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems. Key Responsibilities Provide first-level technical support via phone, email, remote support, and in-person assistance. Diagnose and resolve hardware, software, printer, and network connectivity issues. Install, configure, and maintain desktop computers, laptops, peripherals, and business applications. Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues. Create, prioritize, update, and close support tickets within the organization's ticketing system. Maintain accurate documentation, knowledge base articles, and IT asset inventories. Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications. Provide end-user training on software, security awareness, and IT best practices. Escalate complex technical issues to senior IT staff when appropriate. Maintain a high level of customer service while meeting established service level expectations. Perform other duties as assigned. QualificationsEducation High school diploma or equivalent required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Experience Previous Help Desk, Desktop Support, or Technical Support experience preferred. Experience supporting Windows environments and Microsoft Office applications. Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred. Preferred Certifications CompTIA A+ Microsoft Certified Professional (MCP) or equivalent Other relevant IT certifications are a plus. Required Knowledge, Skills & Abilities Strong troubleshooting and analytical problem-solving skills. Working knowledge of Windows, macOS, and basic Linux environments. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity. Experience supporting printers, mobile devices, and desktop peripherals. Excellent verbal and written communication skills. Strong customer service skills with the ability to explain technical concepts to non-technical users. Ability to prioritize multiple support requests in a fast-paced environment. Strong organizational skills and attention to detail. Ability to work independently and collaboratively within an IT team. Physical Requirements This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use. Work Environment Primarily an indoor office or multi-site business environment. Occasional exposure to equipment rooms, confined spaces, or elevated temperatures. Local travel between facilities may be required. Equal Opportunity Employer We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.
09/23/2026
Full time
Job DescriptionJob Description IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY Position Summary We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems. Key Responsibilities Provide first-level technical support via phone, email, remote support, and in-person assistance. Diagnose and resolve hardware, software, printer, and network connectivity issues. Install, configure, and maintain desktop computers, laptops, peripherals, and business applications. Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues. Create, prioritize, update, and close support tickets within the organization's ticketing system. Maintain accurate documentation, knowledge base articles, and IT asset inventories. Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications. Provide end-user training on software, security awareness, and IT best practices. Escalate complex technical issues to senior IT staff when appropriate. Maintain a high level of customer service while meeting established service level expectations. Perform other duties as assigned. QualificationsEducation High school diploma or equivalent required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Experience Previous Help Desk, Desktop Support, or Technical Support experience preferred. Experience supporting Windows environments and Microsoft Office applications. Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred. Preferred Certifications CompTIA A+ Microsoft Certified Professional (MCP) or equivalent Other relevant IT certifications are a plus. Required Knowledge, Skills & Abilities Strong troubleshooting and analytical problem-solving skills. Working knowledge of Windows, macOS, and basic Linux environments. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity. Experience supporting printers, mobile devices, and desktop peripherals. Excellent verbal and written communication skills. Strong customer service skills with the ability to explain technical concepts to non-technical users. Ability to prioritize multiple support requests in a fast-paced environment. Strong organizational skills and attention to detail. Ability to work independently and collaboratively within an IT team. Physical Requirements This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use. Work Environment Primarily an indoor office or multi-site business environment. Occasional exposure to equipment rooms, confined spaces, or elevated temperatures. Local travel between facilities may be required. Equal Opportunity Employer We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
09/23/2026
Full time
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
09/23/2026
Full time
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Job DescriptionJob Description IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY Position Summary We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems. Key Responsibilities Provide first-level technical support via phone, email, remote support, and in-person assistance. Diagnose and resolve hardware, software, printer, and network connectivity issues. Install, configure, and maintain desktop computers, laptops, peripherals, and business applications. Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues. Create, prioritize, update, and close support tickets within the organization's ticketing system. Maintain accurate documentation, knowledge base articles, and IT asset inventories. Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications. Provide end-user training on software, security awareness, and IT best practices. Escalate complex technical issues to senior IT staff when appropriate. Maintain a high level of customer service while meeting established service level expectations. Perform other duties as assigned. QualificationsEducation High school diploma or equivalent required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Experience Previous Help Desk, Desktop Support, or Technical Support experience preferred. Experience supporting Windows environments and Microsoft Office applications. Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred. Preferred Certifications CompTIA A+ Microsoft Certified Professional (MCP) or equivalent Other relevant IT certifications are a plus. Required Knowledge, Skills & Abilities Strong troubleshooting and analytical problem-solving skills. Working knowledge of Windows, macOS, and basic Linux environments. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity. Experience supporting printers, mobile devices, and desktop peripherals. Excellent verbal and written communication skills. Strong customer service skills with the ability to explain technical concepts to non-technical users. Ability to prioritize multiple support requests in a fast-paced environment. Strong organizational skills and attention to detail. Ability to work independently and collaboratively within an IT team. Physical Requirements This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use. Work Environment Primarily an indoor office or multi-site business environment. Occasional exposure to equipment rooms, confined spaces, or elevated temperatures. Local travel between facilities may be required. Equal Opportunity Employer We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.
09/23/2026
Full time
Job DescriptionJob Description IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY Position Summary We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems. Key Responsibilities Provide first-level technical support via phone, email, remote support, and in-person assistance. Diagnose and resolve hardware, software, printer, and network connectivity issues. Install, configure, and maintain desktop computers, laptops, peripherals, and business applications. Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues. Create, prioritize, update, and close support tickets within the organization's ticketing system. Maintain accurate documentation, knowledge base articles, and IT asset inventories. Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications. Provide end-user training on software, security awareness, and IT best practices. Escalate complex technical issues to senior IT staff when appropriate. Maintain a high level of customer service while meeting established service level expectations. Perform other duties as assigned. QualificationsEducation High school diploma or equivalent required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Experience Previous Help Desk, Desktop Support, or Technical Support experience preferred. Experience supporting Windows environments and Microsoft Office applications. Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred. Preferred Certifications CompTIA A+ Microsoft Certified Professional (MCP) or equivalent Other relevant IT certifications are a plus. Required Knowledge, Skills & Abilities Strong troubleshooting and analytical problem-solving skills. Working knowledge of Windows, macOS, and basic Linux environments. Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity. Experience supporting printers, mobile devices, and desktop peripherals. Excellent verbal and written communication skills. Strong customer service skills with the ability to explain technical concepts to non-technical users. Ability to prioritize multiple support requests in a fast-paced environment. Strong organizational skills and attention to detail. Ability to work independently and collaboratively within an IT team. Physical Requirements This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use. Work Environment Primarily an indoor office or multi-site business environment. Occasional exposure to equipment rooms, confined spaces, or elevated temperatures. Local travel between facilities may be required. Equal Opportunity Employer We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
09/23/2026
Full time
Job DescriptionJob DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/23/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description Basic responsibilities Availability to work a minimum of 40 hours during normal business hours (8:30am to 5:30pm) Ability to learn new technologies and adapt to new procedures as needed. Valid driver's license. Travelling to and from client sites in Chicagoland for service calls as needed. Minimum requirements General knowledge of computers, particularly Microsoft and Apple operating systems. Experience with IT equipment deployment (preparation, imaging, delivery). CompTIA A+ certification. Familiarity with Microsoft application software Outlook, Teams, Word etc. Experience configuring and troubleshooting LAN hardware and software. Professional experience in a client-facing IT environment. Additional qualifications Other technical certifications (eg HPE, Microsoft, Network+). Experience with low-voltage cabling. Active Directory or InTune administration. Healthcare-specific IT applications (eg Epic). Assisting with project-based moves or installations. Experience with IMACD (Installation, Move, Add, Change, Disposal) processes. Compensation $17-19/hr. Paid time off Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k) Paid training and advancement opportunities Equal Opportunity Toga Technology is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Company Description TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing. Here's what we do: Managed Services - We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on. True Solutions - Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications. Lifecycle Services - We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments. TOGA AI - This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations. Contact Center Solutions - We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently. The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation - someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow. Company Description TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing. Here's what we do: Managed Services - We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on. True Solutions - Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications. Lifecycle Services - We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments. TOGA AI - This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations. Contact Center Solutions - We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently. The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation - someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.
09/22/2026
Full time
Job Description Job Description Basic responsibilities Availability to work a minimum of 40 hours during normal business hours (8:30am to 5:30pm) Ability to learn new technologies and adapt to new procedures as needed. Valid driver's license. Travelling to and from client sites in Chicagoland for service calls as needed. Minimum requirements General knowledge of computers, particularly Microsoft and Apple operating systems. Experience with IT equipment deployment (preparation, imaging, delivery). CompTIA A+ certification. Familiarity with Microsoft application software Outlook, Teams, Word etc. Experience configuring and troubleshooting LAN hardware and software. Professional experience in a client-facing IT environment. Additional qualifications Other technical certifications (eg HPE, Microsoft, Network+). Experience with low-voltage cabling. Active Directory or InTune administration. Healthcare-specific IT applications (eg Epic). Assisting with project-based moves or installations. Experience with IMACD (Installation, Move, Add, Change, Disposal) processes. Compensation $17-19/hr. Paid time off Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k) Paid training and advancement opportunities Equal Opportunity Toga Technology is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Company Description TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing. Here's what we do: Managed Services - We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on. True Solutions - Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications. Lifecycle Services - We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments. TOGA AI - This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations. Contact Center Solutions - We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently. The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation - someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow. Company Description TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing. Here's what we do: Managed Services - We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on. True Solutions - Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications. Lifecycle Services - We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments. TOGA AI - This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations. Contact Center Solutions - We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently. The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation - someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.
New Horizons Communications
Concord, Massachusetts
Job DescriptionJob Description Join Our Growing Team at NHC - A Telecommunications Innovator! Are you ready to be a vital part of a dynamic team in the telecommunications industry? NHC, a leading provider of innovative solutions to customers, is expanding its team and is seeking a dedicated Team Lead - Network Operations Center to join us on our exciting journey. This is a second shift (12PM-9PM) position with location flexibility. About Us NHC is at the forefront of telecommunications, delivering cutting-edge technology solutions to our nationwide customer base. Headquartered in Concord, MA, with an additional office in Fairport, NY, we are on a steady growth trajectory thanks to our strategic partnerships with top technology service distributors and advisors. Position Overview The NOC Team Lead serves as both a technical resource and a frontline leader, responsible for guiding daily NOC operations while ensuring exceptional service delivery to our customers. This individual will lead and mentor NOC technicians, coordinate response efforts during network incidents, and serve as the primary escalation point for complex technical issues. Success in this role requires strong leadership, sound decision-making, excellent communication skills, and the ability to maintain team performance in a fast-paced, high-pressure environment. The Team Lead works closely with management to drive accountability, improve operational efficiency, and foster a culture of continuous improvement. Key Responsibilities Leadership & Team Development Provide day-to-day leadership, coaching, and guidance to NOC technicians. Foster a culture of accountability, professionalism, teamwork, and customer service excellence. Assist with onboarding, training, and ongoing development of team members. Monitor technician performance and workload distribution to ensure operational efficiency. Lead by example through strong technical expertise, communication, and problem-solving skills. Operational Management Oversee daily NOC activities, ensuring timely response and resolution of incidents and service requests. Monitor ticket queues, escalations, outages, and service-impacting events. Coordinate resources and priorities during critical incidents to minimize customer impact. Ensure adherence to established processes, procedures, and service level agreements (SLAs). Identify opportunities for process improvements and operational efficiencies. Technical & Customer Support Serve as the primary escalation point for complex technical issues and customer-impacting incidents. Troubleshoot and resolve network-related issues involving routing, switching, firewalls, and carrier services. Communicate effectively with customers, carriers, vendors, and internal teams regarding service status and resolution efforts. Maintain accurate documentation of incidents, troubleshooting steps, and customer interactions. Qualification Requirements Leadership Requirements Demonstrated leadership experience in a Network Operations Center (NOC), Help Desk, Managed Services, or similar technical support environment. Strong ability to motivate, mentor, and develop team members. Proven experience managing priorities and making sound decisions in high-pressure situations. Excellent organizational, communication, and interpersonal skills. Technical Requirements 2+ years of experience in a NOC, Help Desk, Managed Services, or network support environment. Solid understanding of network topology, routing and switching, subnetting, IP addressing, firewalls, and related networking concepts. Experience troubleshooting data network services and coordinating issue resolution with carriers and vendors. Proficiency with ticketing systems, monitoring platforms, and data management tools. Preferred Qualifications Experience with Juniper, Cisco, Edgewater/EdgeMarc, Cradlepoint, Peplink, or Ciena equipment. Previous experience serving as a lead technician, senior technician, supervisor, or team lead. Telecommunications industry experience preferred. SALARY & BENEFITS This is a full-time position requiring 40 hours per week, Monday through Friday. The expected salary range for this role is $55,000 - $70,000 per year. This range represents our good faith estimate at the time of posting. Final salary offers are determined by a candidate's specific experience, skills, and qualifications. We also offer a generous benefit package that includes Health, Life, Dental, and 401K with company match. Why NHC? We are a family oriented high growth organization with a collaborative and inclusive work culture focused on innovation and teamwork. NHC welcomes diverse talent and is an equal opportunity employer.
09/20/2026
Full time
Job DescriptionJob Description Join Our Growing Team at NHC - A Telecommunications Innovator! Are you ready to be a vital part of a dynamic team in the telecommunications industry? NHC, a leading provider of innovative solutions to customers, is expanding its team and is seeking a dedicated Team Lead - Network Operations Center to join us on our exciting journey. This is a second shift (12PM-9PM) position with location flexibility. About Us NHC is at the forefront of telecommunications, delivering cutting-edge technology solutions to our nationwide customer base. Headquartered in Concord, MA, with an additional office in Fairport, NY, we are on a steady growth trajectory thanks to our strategic partnerships with top technology service distributors and advisors. Position Overview The NOC Team Lead serves as both a technical resource and a frontline leader, responsible for guiding daily NOC operations while ensuring exceptional service delivery to our customers. This individual will lead and mentor NOC technicians, coordinate response efforts during network incidents, and serve as the primary escalation point for complex technical issues. Success in this role requires strong leadership, sound decision-making, excellent communication skills, and the ability to maintain team performance in a fast-paced, high-pressure environment. The Team Lead works closely with management to drive accountability, improve operational efficiency, and foster a culture of continuous improvement. Key Responsibilities Leadership & Team Development Provide day-to-day leadership, coaching, and guidance to NOC technicians. Foster a culture of accountability, professionalism, teamwork, and customer service excellence. Assist with onboarding, training, and ongoing development of team members. Monitor technician performance and workload distribution to ensure operational efficiency. Lead by example through strong technical expertise, communication, and problem-solving skills. Operational Management Oversee daily NOC activities, ensuring timely response and resolution of incidents and service requests. Monitor ticket queues, escalations, outages, and service-impacting events. Coordinate resources and priorities during critical incidents to minimize customer impact. Ensure adherence to established processes, procedures, and service level agreements (SLAs). Identify opportunities for process improvements and operational efficiencies. Technical & Customer Support Serve as the primary escalation point for complex technical issues and customer-impacting incidents. Troubleshoot and resolve network-related issues involving routing, switching, firewalls, and carrier services. Communicate effectively with customers, carriers, vendors, and internal teams regarding service status and resolution efforts. Maintain accurate documentation of incidents, troubleshooting steps, and customer interactions. Qualification Requirements Leadership Requirements Demonstrated leadership experience in a Network Operations Center (NOC), Help Desk, Managed Services, or similar technical support environment. Strong ability to motivate, mentor, and develop team members. Proven experience managing priorities and making sound decisions in high-pressure situations. Excellent organizational, communication, and interpersonal skills. Technical Requirements 2+ years of experience in a NOC, Help Desk, Managed Services, or network support environment. Solid understanding of network topology, routing and switching, subnetting, IP addressing, firewalls, and related networking concepts. Experience troubleshooting data network services and coordinating issue resolution with carriers and vendors. Proficiency with ticketing systems, monitoring platforms, and data management tools. Preferred Qualifications Experience with Juniper, Cisco, Edgewater/EdgeMarc, Cradlepoint, Peplink, or Ciena equipment. Previous experience serving as a lead technician, senior technician, supervisor, or team lead. Telecommunications industry experience preferred. SALARY & BENEFITS This is a full-time position requiring 40 hours per week, Monday through Friday. The expected salary range for this role is $55,000 - $70,000 per year. This range represents our good faith estimate at the time of posting. Final salary offers are determined by a candidate's specific experience, skills, and qualifications. We also offer a generous benefit package that includes Health, Life, Dental, and 401K with company match. Why NHC? We are a family oriented high growth organization with a collaborative and inclusive work culture focused on innovation and teamwork. NHC welcomes diverse talent and is an equal opportunity employer.
New Horizons Communications
Cambridge, Massachusetts
Job DescriptionJob Description Join Our Growing Team at NHC - A Telecommunications Innovator! Are you ready to be a vital part of a dynamic team in the telecommunications industry? NHC, a leading provider of innovative solutions to customers, is expanding its team and is seeking a dedicated Team Lead - Network Operations Center to join us on our exciting journey. This is a second shift (12PM-9PM) position with location flexibility. About Us NHC is at the forefront of telecommunications, delivering cutting-edge technology solutions to our nationwide customer base. Headquartered in Concord, MA, with an additional office in Fairport, NY, we are on a steady growth trajectory thanks to our strategic partnerships with top technology service distributors and advisors. Position Overview The NOC Team Lead serves as both a technical resource and a frontline leader, responsible for guiding daily NOC operations while ensuring exceptional service delivery to our customers. This individual will lead and mentor NOC technicians, coordinate response efforts during network incidents, and serve as the primary escalation point for complex technical issues. Success in this role requires strong leadership, sound decision-making, excellent communication skills, and the ability to maintain team performance in a fast-paced, high-pressure environment. The Team Lead works closely with management to drive accountability, improve operational efficiency, and foster a culture of continuous improvement. Key Responsibilities Leadership & Team Development Provide day-to-day leadership, coaching, and guidance to NOC technicians. Foster a culture of accountability, professionalism, teamwork, and customer service excellence. Assist with onboarding, training, and ongoing development of team members. Monitor technician performance and workload distribution to ensure operational efficiency. Lead by example through strong technical expertise, communication, and problem-solving skills. Operational Management Oversee daily NOC activities, ensuring timely response and resolution of incidents and service requests. Monitor ticket queues, escalations, outages, and service-impacting events. Coordinate resources and priorities during critical incidents to minimize customer impact. Ensure adherence to established processes, procedures, and service level agreements (SLAs). Identify opportunities for process improvements and operational efficiencies. Technical & Customer Support Serve as the primary escalation point for complex technical issues and customer-impacting incidents. Troubleshoot and resolve network-related issues involving routing, switching, firewalls, and carrier services. Communicate effectively with customers, carriers, vendors, and internal teams regarding service status and resolution efforts. Maintain accurate documentation of incidents, troubleshooting steps, and customer interactions. Qualification Requirements Leadership Requirements Demonstrated leadership experience in a Network Operations Center (NOC), Help Desk, Managed Services, or similar technical support environment. Strong ability to motivate, mentor, and develop team members. Proven experience managing priorities and making sound decisions in high-pressure situations. Excellent organizational, communication, and interpersonal skills. Technical Requirements 2+ years of experience in a NOC, Help Desk, Managed Services, or network support environment. Solid understanding of network topology, routing and switching, subnetting, IP addressing, firewalls, and related networking concepts. Experience troubleshooting data network services and coordinating issue resolution with carriers and vendors. Proficiency with ticketing systems, monitoring platforms, and data management tools. Preferred Qualifications Experience with Juniper, Cisco, Edgewater/EdgeMarc, Cradlepoint, Peplink, or Ciena equipment. Previous experience serving as a lead technician, senior technician, supervisor, or team lead. Telecommunications industry experience preferred. SALARY & BENEFITS This is a full-time position requiring 40 hours per week, Monday through Friday. The expected salary range for this role is $55,000 - $70,000 per year. This range represents our good faith estimate at the time of posting. Final salary offers are determined by a candidate's specific experience, skills, and qualifications. We also offer a generous benefit package that includes Health, Life, Dental, and 401K with company match. Why NHC? We are a family oriented high growth organization with a collaborative and inclusive work culture focused on innovation and teamwork. NHC welcomes diverse talent and is an equal opportunity employer.
09/20/2026
Full time
Job DescriptionJob Description Join Our Growing Team at NHC - A Telecommunications Innovator! Are you ready to be a vital part of a dynamic team in the telecommunications industry? NHC, a leading provider of innovative solutions to customers, is expanding its team and is seeking a dedicated Team Lead - Network Operations Center to join us on our exciting journey. This is a second shift (12PM-9PM) position with location flexibility. About Us NHC is at the forefront of telecommunications, delivering cutting-edge technology solutions to our nationwide customer base. Headquartered in Concord, MA, with an additional office in Fairport, NY, we are on a steady growth trajectory thanks to our strategic partnerships with top technology service distributors and advisors. Position Overview The NOC Team Lead serves as both a technical resource and a frontline leader, responsible for guiding daily NOC operations while ensuring exceptional service delivery to our customers. This individual will lead and mentor NOC technicians, coordinate response efforts during network incidents, and serve as the primary escalation point for complex technical issues. Success in this role requires strong leadership, sound decision-making, excellent communication skills, and the ability to maintain team performance in a fast-paced, high-pressure environment. The Team Lead works closely with management to drive accountability, improve operational efficiency, and foster a culture of continuous improvement. Key Responsibilities Leadership & Team Development Provide day-to-day leadership, coaching, and guidance to NOC technicians. Foster a culture of accountability, professionalism, teamwork, and customer service excellence. Assist with onboarding, training, and ongoing development of team members. Monitor technician performance and workload distribution to ensure operational efficiency. Lead by example through strong technical expertise, communication, and problem-solving skills. Operational Management Oversee daily NOC activities, ensuring timely response and resolution of incidents and service requests. Monitor ticket queues, escalations, outages, and service-impacting events. Coordinate resources and priorities during critical incidents to minimize customer impact. Ensure adherence to established processes, procedures, and service level agreements (SLAs). Identify opportunities for process improvements and operational efficiencies. Technical & Customer Support Serve as the primary escalation point for complex technical issues and customer-impacting incidents. Troubleshoot and resolve network-related issues involving routing, switching, firewalls, and carrier services. Communicate effectively with customers, carriers, vendors, and internal teams regarding service status and resolution efforts. Maintain accurate documentation of incidents, troubleshooting steps, and customer interactions. Qualification Requirements Leadership Requirements Demonstrated leadership experience in a Network Operations Center (NOC), Help Desk, Managed Services, or similar technical support environment. Strong ability to motivate, mentor, and develop team members. Proven experience managing priorities and making sound decisions in high-pressure situations. Excellent organizational, communication, and interpersonal skills. Technical Requirements 2+ years of experience in a NOC, Help Desk, Managed Services, or network support environment. Solid understanding of network topology, routing and switching, subnetting, IP addressing, firewalls, and related networking concepts. Experience troubleshooting data network services and coordinating issue resolution with carriers and vendors. Proficiency with ticketing systems, monitoring platforms, and data management tools. Preferred Qualifications Experience with Juniper, Cisco, Edgewater/EdgeMarc, Cradlepoint, Peplink, or Ciena equipment. Previous experience serving as a lead technician, senior technician, supervisor, or team lead. Telecommunications industry experience preferred. SALARY & BENEFITS This is a full-time position requiring 40 hours per week, Monday through Friday. The expected salary range for this role is $55,000 - $70,000 per year. This range represents our good faith estimate at the time of posting. Final salary offers are determined by a candidate's specific experience, skills, and qualifications. We also offer a generous benefit package that includes Health, Life, Dental, and 401K with company match. Why NHC? We are a family oriented high growth organization with a collaborative and inclusive work culture focused on innovation and teamwork. NHC welcomes diverse talent and is an equal opportunity employer.
Koozie Group, a leader in promotional products manufacturing, is seeking a Facility Support & Desktop Technician to keep our on-site technology and facility IT running smoothly. In this role, you'll provide hands-on desktop and hardware support, maintain printers and peripherals on the production floor, and respond quickly to user tickets to minimize downtime. You'll assist with device setup, imaging, and asset tracking while supporting basic network connectivity. Working closely with operations and IT, you'll help ensure a safe, efficient, and reliable environment that supports continuous improvement. Responsibilities Provide on-site desktop, laptop, and peripheral support for office and production staff Troubleshoot hardware, software, and basic network connectivity issues Install, configure, and image workstations and mobile devices Support printers, scanners, and labelers used on the manufacturing floor Manage IT tickets, prioritize requests, and document resolutions Maintain IT asset inventory and assist with lifecycle management Collaborate with operations and IT teams to minimize production downtime Follow safety, security, and data protection procedures within the facility Required Skills Windows desktop administration Hardware troubleshooting Printer and peripheral support Active Directory user management Basic networking (TCP/IP, DNS, DHCP) Ticketing systems (e.g., Service Now, Jira) Office 365/Google Workspace support Endpoint imaging and deployment Inventory and asset management Technical documentation
09/12/2026
Full time
Koozie Group, a leader in promotional products manufacturing, is seeking a Facility Support & Desktop Technician to keep our on-site technology and facility IT running smoothly. In this role, you'll provide hands-on desktop and hardware support, maintain printers and peripherals on the production floor, and respond quickly to user tickets to minimize downtime. You'll assist with device setup, imaging, and asset tracking while supporting basic network connectivity. Working closely with operations and IT, you'll help ensure a safe, efficient, and reliable environment that supports continuous improvement. Responsibilities Provide on-site desktop, laptop, and peripheral support for office and production staff Troubleshoot hardware, software, and basic network connectivity issues Install, configure, and image workstations and mobile devices Support printers, scanners, and labelers used on the manufacturing floor Manage IT tickets, prioritize requests, and document resolutions Maintain IT asset inventory and assist with lifecycle management Collaborate with operations and IT teams to minimize production downtime Follow safety, security, and data protection procedures within the facility Required Skills Windows desktop administration Hardware troubleshooting Printer and peripheral support Active Directory user management Basic networking (TCP/IP, DNS, DHCP) Ticketing systems (e.g., Service Now, Jira) Office 365/Google Workspace support Endpoint imaging and deployment Inventory and asset management Technical documentation
Job Description Job Description This job is LOCAL to the Naples, FL area only We are growing! We are looking for skilled IT Systems Technicians to help bring the company to the next level. We offer competitive base pay with a great BONUS structure and benefits. Position Description and Expectations Every member of the IT Team is expected to uphold and embody the Core Values of our Organization. In order to be successful within our Team, you must exhibit the following qualities: Integrity, Exceptional Leadership, Constant Improvement, and placing Service before Self. You will see these values weaved into our responsibilities and abilities for each position because they enable our team to serve our clients and empower the pursuit of greatness! Systems Technicians are strong in all the most common and popular Information Technology solutions. In addition to strong technical aptitudes, backed by at least 3 years of direct experience, a Systems Technician can assess a complex technical challenge/incident, develop the proper and complete solution to resolve it, and execute that solution for the client. While a "break/fix" mentality may be needed for initial work-around, that is not considered the comprehensive course of action for a Systems Technician. They should know the importance of properly documenting any procedures needed to replicate their solutions for other clients and staff members, and be disciplined in their process development. Additionally, this individual should be highly skilled at both verbal and written communication, tailoring their interactions to the client's aptitude and to the particular situation/incident. They should then be able to execute with a high degree of success in integrating and/or solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPN's, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more. Responsibilities Daily Time Entry Accounting for at Least 9 Hours, Including Lunch, with Embedded Detailed Technical Work Notes Explaining All Task Efforts Utilize Corporate Systems for Calendar Scheduling and Assignment Prioritization Documentation of Client IT Environments Documentation of Processes and Procedures for Issue Resolutions, Including Automation/Scripting if Possible Provide Remote or On-Site Escalation Support for Technical Services Help Desk Incidents and Implementations, Including the Direction of Service Technicians On-Site as Smart Hands Assistants Small to Medium Project Planning, Development, and Execution with Persistent Status Communication with Project Manager Windows Server Deployment, Configuration, and Testing Performing Migration of Customer's Environments, including Server Roles, Applications, and Data to Microsoft Azure and 365 Services Deploy, Configure, and Operate Azure Stack of Services Deploy, Configure, and Operate Meraki Networks consisting of Firewalls, Switches, Wireless Access Points Configure Network Infrastructure for Microsoft Teams Deployments Deploy, and Configure Desktop Deployment Infrastructure (MDT) Deploy, Configure, and test Microsoft Identify and Security Solutions Local Server Deployment and Administration - Experience preferred with Windows Server Configure File, Print, and Other Services Access/Group/User/Policy Management Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of Enterprise E-Mail Solution, Including Add/Remove Users, Forwarding of Mail to Other Accounts, Add Aliases, etc. Perform all Maintenance Tasks for Clients on Servers and Infrastructure Based on Scheduling Create, Operate in, and Follow Corporate and General Technology Best Practices, Procedures, and Systems Master Scripting of Repeatable Processes via Microsoft PowerShell Provide Expectation Setting and Appropriate Client-Level Communication, Leveraging Central Resources for Scheduling and Quotations Proactively Take Ownership of Tasks and Follows Through to Ensure Complete Resolution Take Personal Responsibility for the Quality of Work They Perform or are Associated With Ability to Pay Close Attention to Detail while Performing Technically Complex Tasks Ability to Deal Effectively with Stressful Situations Work Collaboratively and Interactively with members of the IT Team, Ensuring the Success of the Team, Sharing Information, and Train Service Technicians Ability to Provide Accurate Time Estimates Internally and Externally Ability to Quickly Learn New Technologies Use of Self-Study Materials Hands-On Experience Corporate Training Resources Ability to Articulate Technical Information Clearly and Simply to Non-Technical People Knowledge, Skills, and Abilities Extensive Experience Required with Microsoft Windows Desktop Preferred Experience with Microsoft Server Operating Systems Extensive Understanding of TCP/IP, DNS, and Troubleshooting Internet Connectivity Issues Experience with Cisco Meraki Switches, Access Points, and Firewalls Preferred Experience with Supporting Clients on Remote Desktop Solutions Extensive Experience with Mobile Technologies, including Apple iOS and Google Android Extensive Experience with Microsoft Intune Mobile Device Management Extensive Experience with Microsoft 365 Desktop Applications Excellent Professional Verbal and Written Communication Skills, Including Accuracy and Speed of Typing, Grammar, and Vocabulary Preferred Experience as a User of ConnectWise Manage CMDB Preferred Experience as a User of ConnectWise Automate RMM Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients.
09/07/2026
Full time
Job Description Job Description This job is LOCAL to the Naples, FL area only We are growing! We are looking for skilled IT Systems Technicians to help bring the company to the next level. We offer competitive base pay with a great BONUS structure and benefits. Position Description and Expectations Every member of the IT Team is expected to uphold and embody the Core Values of our Organization. In order to be successful within our Team, you must exhibit the following qualities: Integrity, Exceptional Leadership, Constant Improvement, and placing Service before Self. You will see these values weaved into our responsibilities and abilities for each position because they enable our team to serve our clients and empower the pursuit of greatness! Systems Technicians are strong in all the most common and popular Information Technology solutions. In addition to strong technical aptitudes, backed by at least 3 years of direct experience, a Systems Technician can assess a complex technical challenge/incident, develop the proper and complete solution to resolve it, and execute that solution for the client. While a "break/fix" mentality may be needed for initial work-around, that is not considered the comprehensive course of action for a Systems Technician. They should know the importance of properly documenting any procedures needed to replicate their solutions for other clients and staff members, and be disciplined in their process development. Additionally, this individual should be highly skilled at both verbal and written communication, tailoring their interactions to the client's aptitude and to the particular situation/incident. They should then be able to execute with a high degree of success in integrating and/or solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPN's, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more. Responsibilities Daily Time Entry Accounting for at Least 9 Hours, Including Lunch, with Embedded Detailed Technical Work Notes Explaining All Task Efforts Utilize Corporate Systems for Calendar Scheduling and Assignment Prioritization Documentation of Client IT Environments Documentation of Processes and Procedures for Issue Resolutions, Including Automation/Scripting if Possible Provide Remote or On-Site Escalation Support for Technical Services Help Desk Incidents and Implementations, Including the Direction of Service Technicians On-Site as Smart Hands Assistants Small to Medium Project Planning, Development, and Execution with Persistent Status Communication with Project Manager Windows Server Deployment, Configuration, and Testing Performing Migration of Customer's Environments, including Server Roles, Applications, and Data to Microsoft Azure and 365 Services Deploy, Configure, and Operate Azure Stack of Services Deploy, Configure, and Operate Meraki Networks consisting of Firewalls, Switches, Wireless Access Points Configure Network Infrastructure for Microsoft Teams Deployments Deploy, and Configure Desktop Deployment Infrastructure (MDT) Deploy, Configure, and test Microsoft Identify and Security Solutions Local Server Deployment and Administration - Experience preferred with Windows Server Configure File, Print, and Other Services Access/Group/User/Policy Management Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of Enterprise E-Mail Solution, Including Add/Remove Users, Forwarding of Mail to Other Accounts, Add Aliases, etc. Perform all Maintenance Tasks for Clients on Servers and Infrastructure Based on Scheduling Create, Operate in, and Follow Corporate and General Technology Best Practices, Procedures, and Systems Master Scripting of Repeatable Processes via Microsoft PowerShell Provide Expectation Setting and Appropriate Client-Level Communication, Leveraging Central Resources for Scheduling and Quotations Proactively Take Ownership of Tasks and Follows Through to Ensure Complete Resolution Take Personal Responsibility for the Quality of Work They Perform or are Associated With Ability to Pay Close Attention to Detail while Performing Technically Complex Tasks Ability to Deal Effectively with Stressful Situations Work Collaboratively and Interactively with members of the IT Team, Ensuring the Success of the Team, Sharing Information, and Train Service Technicians Ability to Provide Accurate Time Estimates Internally and Externally Ability to Quickly Learn New Technologies Use of Self-Study Materials Hands-On Experience Corporate Training Resources Ability to Articulate Technical Information Clearly and Simply to Non-Technical People Knowledge, Skills, and Abilities Extensive Experience Required with Microsoft Windows Desktop Preferred Experience with Microsoft Server Operating Systems Extensive Understanding of TCP/IP, DNS, and Troubleshooting Internet Connectivity Issues Experience with Cisco Meraki Switches, Access Points, and Firewalls Preferred Experience with Supporting Clients on Remote Desktop Solutions Extensive Experience with Mobile Technologies, including Apple iOS and Google Android Extensive Experience with Microsoft Intune Mobile Device Management Extensive Experience with Microsoft 365 Desktop Applications Excellent Professional Verbal and Written Communication Skills, Including Accuracy and Speed of Typing, Grammar, and Vocabulary Preferred Experience as a User of ConnectWise Manage CMDB Preferred Experience as a User of ConnectWise Automate RMM Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients.
Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively
09/02/2026
Full time
Join Year Up as part of our Desktop Support Job Training Program, designed to bridge the opportunity gap for young adults. This empowering initiative combines targeted education in information technology with hands-on internship experience at leading companies. Participants will gain valuable real-world exposure to the technical support and IT fields, developing key skills in software, hardware, and customer support. Our program not only equips you with technical know-how but also nurtures critical soft skills, tailored to help you launch a successful career in technology. Responsibilities Complete rigorous training in desktop support including installation, troubleshooting, and maintenance of computer systems. Participate actively in internship assignments with corporate partners, applying classroom learning to real-world scenarios. Engage in workshops that develop interpersonal and professional skills necessary for success in a corporate environment. Collaborate with peers and mentors to complete projects and receive feedback on performance. Follow industry-standard practices and protocols for IT support and security. Required Skills Ability to troubleshoot software and hardware issues Strong understanding of Windows and Mac OS environments Knowledge of network configuration and security Excellent communication skills Ability to work in a team and manage time effectively
