3 jobs found

Job Description Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The AV Technician II provides Level-2 support. KEY RESPONSIBILITIES: Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms Daily monitoring and resolution of automated VC conference room alerts (ARSE) for executive and specialty spaces (site specific) Escalation point for all AV/VC needs that cannot be resolved at the Tier 1 level Tier 2 event support assistance and kickoff for in-person, hybrid, and virtual events and webinars (Zoom) Assisting the client with new builds support, design support, asset management, commissioning and testing as needed Assisting the AV events team with broadcast events, live productions, video switching, A1, streaming, and other event support items as needed Primary user-facing POC for all VC related issues Provide strong client level support to users, with a predisposition to de-escalate technical fails Perform break fix (user reported incident) tasks within target SLA response window Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues Maintain accurate tagging and data entry of all tasks, projects, and requests performed White glove VC technical support for C-suite and high level management Provide VC focused support for high profile events RCA reported network related call escalation issues Active monitoring of local and global VC Endpoints and related hardware Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices Initiate Cisco TAC cases and vendor RMA's for equipment • Advise and QC integrators of client installation standards Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations Track inventory of on-site supplies, consumables, and assets Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools ESSENTIAL CRITERIA: Ability to be self-motivated and accountable in a fast-pace, independent environment Ability to think creatively as well as methodically regarding technical issues Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow Strong interpersonal, customer service, and conflict resolution skills Willingness to learn and adapt to client culture Ability to work both independently as well as with a team Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. Pay Range $80,000-$90,000 USD

Job Description Job Description Network Operations - Firewall Operations Engineer Position Description Description This is an opening for a Firewall Engineer to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. This is a firewall engineer position, providing general Tier 2 monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with 3 days on-site. Shift is Day's (7:00am-3:30pm), Tuesday-Saturday after training. During the 6-8-week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include: Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents. Monitor Service Now application for Firewall Operations (FWOPS) incident and service requests. Implements firewall rules and policies, perform troubleshooting of firewalls (Palo Alto, Cloud Palo Alto, and FortiGate), CISCO Email Security Appliance (ESA), A10 (load balancer), Proxy platforms, URL filtering across platforms, and analyzing network traffic captures. Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. Performs recurring maintenance activities such as device reboots and software upgrades on all devices underneath the Firewall Operations Team. Records and reports on firewall operations, utilization, and maintenance. Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices. Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP's, Websites, and Email addresses. Update architecture diagrams using Visio. Monitor and perform health checks on multiple perimeter security devices. Draft, coordinate and publish outage notifications as required. Update shift logs and provide reports to leadership as needed. Maintain standard operating procedures (SOP), work instructions, and other working documents. Attend calls requiring a FWOPS team to attend, to include troubleshooting calls. Required Education & Experience: BA degree and 2-4 years of experience, may accept additional experience in lieu of degree. In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. Minimum 3-5 years of IT Customer Support experience (Tier I and/or Tier II). First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (Palo Alto, Palo Alto virtual FW (cloud), FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 (Load Balancer), and proxy devices. CLI experience preferred. Experienced in utilizing network monitoring tools such as NeuralStar. Experienced with TCP/IP network implementation and troubleshooting. Required Clearance US Citizenship. An Interim Secret clearance is required to start work and requires eligibility to obtain a Top-Secret clearance. Powered by JazzHR 2IrLa6mmdU

Job Description Job Description PALO ALTO FIREWALL ENGINEER Position Description Description This is an opening for a Firewall Engineer/Team Lead to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering. This is a firewall engineer position within the Vanguard 2025 program, providing general Tier II monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with 3 days on-site. Shift is MIDs (11:00pm-7:30am), Sun-Thurs after training. During the 6-8 week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include: Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents. Along with being a Team Lead for the MID shift. As the Lead you will be expectant to give a turnover of events for the past shift, create weekly Quad Chart, and be able to direct work to other firewall operations staff. Must be able to guide other staff on tasks assigned to the team. Review request for time off and stay in touch with the manager on all events happening on the shift. Monitor Service Now application for Firewall Operations incident and service requests. Implements firewall rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues. Analyzes network traffic captures. Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. Performs recurring maintenance activities such as device reboots and software upgrades on perimeter devices. Records and reports on firewall operations, utilization, and maintenance. Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices. Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP's, Websites, and Email addresses. Update architecture diagrams using Visio. Monitor and perform health checks on multiple perimeter security devices. Draft, coordinate and publish outage notifications as required. Update shift logs and provide reports to leadership daily. Maintain standard operating procedures (SOP), work instructions, and other working documents. Attend weekly teleconferences, onsite meetings, and participate in working groups as required. Qualifications Required Education & Experience BA degree and 6 years of experience; may accept additional experience in lieu of degree. In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. Minimum 5 years IT Customer Support experience (Tier I and/or Tier II). First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 proxy devices). CLI experience preferred. Experienced in utilizing network monitoring tools such as Nagios and NeuralStar. Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective. Experienced with TCP/IP network implementation and troubleshooting. Required Clearance US Citizenship. An Interim Secret clearance is required to start work and requires eligibility to obtain a Top Secret clearance. Powered by JazzHR ZpLPHj5F0L