Job Description Job Description Network Operations - Firewall Operations Engineer Position Description Description This is an opening for a Firewall Engineer to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. This is a firewall engineer position, providing general Tier 2 monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with 3 days on-site. Shift is Day's (7:00am-3:30pm), Tuesday-Saturday after training. During the 6-8-week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include: Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents. Monitor Service Now application for Firewall Operations (FWOPS) incident and service requests. Implements firewall rules and policies, perform troubleshooting of firewalls (Palo Alto, Cloud Palo Alto, and FortiGate), CISCO Email Security Appliance (ESA), A10 (load balancer), Proxy platforms, URL filtering across platforms, and analyzing network traffic captures. Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. Performs recurring maintenance activities such as device reboots and software upgrades on all devices underneath the Firewall Operations Team. Records and reports on firewall operations, utilization, and maintenance. Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices. Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP's, Websites, and Email addresses. Update architecture diagrams using Visio. Monitor and perform health checks on multiple perimeter security devices. Draft, coordinate and publish outage notifications as required. Update shift logs and provide reports to leadership as needed. Maintain standard operating procedures (SOP), work instructions, and other working documents. Attend calls requiring a FWOPS team to attend, to include troubleshooting calls. Required Education & Experience: BA degree and 2-4 years of experience, may accept additional experience in lieu of degree. In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. Minimum 3-5 years of IT Customer Support experience (Tier I and/or Tier II). First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (Palo Alto, Palo Alto virtual FW (cloud), FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 (Load Balancer), and proxy devices. CLI experience preferred. Experienced in utilizing network monitoring tools such as NeuralStar. Experienced with TCP/IP network implementation and troubleshooting. Required Clearance US Citizenship. An Interim Secret clearance is required to start work and requires eligibility to obtain a Top-Secret clearance. Powered by JazzHR 2IrLa6mmdU
09/28/2026
Full time
Job Description Job Description Network Operations - Firewall Operations Engineer Position Description Description This is an opening for a Firewall Engineer to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. This is a firewall engineer position, providing general Tier 2 monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with 3 days on-site. Shift is Day's (7:00am-3:30pm), Tuesday-Saturday after training. During the 6-8-week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include: Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents. Monitor Service Now application for Firewall Operations (FWOPS) incident and service requests. Implements firewall rules and policies, perform troubleshooting of firewalls (Palo Alto, Cloud Palo Alto, and FortiGate), CISCO Email Security Appliance (ESA), A10 (load balancer), Proxy platforms, URL filtering across platforms, and analyzing network traffic captures. Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. Performs recurring maintenance activities such as device reboots and software upgrades on all devices underneath the Firewall Operations Team. Records and reports on firewall operations, utilization, and maintenance. Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices. Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP's, Websites, and Email addresses. Update architecture diagrams using Visio. Monitor and perform health checks on multiple perimeter security devices. Draft, coordinate and publish outage notifications as required. Update shift logs and provide reports to leadership as needed. Maintain standard operating procedures (SOP), work instructions, and other working documents. Attend calls requiring a FWOPS team to attend, to include troubleshooting calls. Required Education & Experience: BA degree and 2-4 years of experience, may accept additional experience in lieu of degree. In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. Minimum 3-5 years of IT Customer Support experience (Tier I and/or Tier II). First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (Palo Alto, Palo Alto virtual FW (cloud), FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 (Load Balancer), and proxy devices. CLI experience preferred. Experienced in utilizing network monitoring tools such as NeuralStar. Experienced with TCP/IP network implementation and troubleshooting. Required Clearance US Citizenship. An Interim Secret clearance is required to start work and requires eligibility to obtain a Top-Secret clearance. Powered by JazzHR 2IrLa6mmdU
Job Description Job Description PALO ALTO FIREWALL ENGINEER Position Description Description This is an opening for a Firewall Engineer/Team Lead to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering. This is a firewall engineer position within the Vanguard 2025 program, providing general Tier II monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with 3 days on-site. Shift is MIDs (11:00pm-7:30am), Sun-Thurs after training. During the 6-8 week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include: Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents. Along with being a Team Lead for the MID shift. As the Lead you will be expectant to give a turnover of events for the past shift, create weekly Quad Chart, and be able to direct work to other firewall operations staff. Must be able to guide other staff on tasks assigned to the team. Review request for time off and stay in touch with the manager on all events happening on the shift. Monitor Service Now application for Firewall Operations incident and service requests. Implements firewall rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues. Analyzes network traffic captures. Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. Performs recurring maintenance activities such as device reboots and software upgrades on perimeter devices. Records and reports on firewall operations, utilization, and maintenance. Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices. Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP's, Websites, and Email addresses. Update architecture diagrams using Visio. Monitor and perform health checks on multiple perimeter security devices. Draft, coordinate and publish outage notifications as required. Update shift logs and provide reports to leadership daily. Maintain standard operating procedures (SOP), work instructions, and other working documents. Attend weekly teleconferences, onsite meetings, and participate in working groups as required. Qualifications Required Education & Experience BA degree and 6 years of experience; may accept additional experience in lieu of degree. In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. Minimum 5 years IT Customer Support experience (Tier I and/or Tier II). First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 proxy devices). CLI experience preferred. Experienced in utilizing network monitoring tools such as Nagios and NeuralStar. Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective. Experienced with TCP/IP network implementation and troubleshooting. Required Clearance US Citizenship. An Interim Secret clearance is required to start work and requires eligibility to obtain a Top Secret clearance. Powered by JazzHR ZpLPHj5F0L
09/28/2026
Full time
Job Description Job Description PALO ALTO FIREWALL ENGINEER Position Description Description This is an opening for a Firewall Engineer/Team Lead to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering. This is a firewall engineer position within the Vanguard 2025 program, providing general Tier II monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with 3 days on-site. Shift is MIDs (11:00pm-7:30am), Sun-Thurs after training. During the 6-8 week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include: Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, and mail transport agents. Along with being a Team Lead for the MID shift. As the Lead you will be expectant to give a turnover of events for the past shift, create weekly Quad Chart, and be able to direct work to other firewall operations staff. Must be able to guide other staff on tasks assigned to the team. Review request for time off and stay in touch with the manager on all events happening on the shift. Monitor Service Now application for Firewall Operations incident and service requests. Implements firewall rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues. Analyzes network traffic captures. Escalates issues as required to Tier 3 staff and monitors issues throughout a problem's life cycle. Performs recurring maintenance activities such as device reboots and software upgrades on perimeter devices. Records and reports on firewall operations, utilization, and maintenance. Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices. Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP's, Websites, and Email addresses. Update architecture diagrams using Visio. Monitor and perform health checks on multiple perimeter security devices. Draft, coordinate and publish outage notifications as required. Update shift logs and provide reports to leadership daily. Maintain standard operating procedures (SOP), work instructions, and other working documents. Attend weekly teleconferences, onsite meetings, and participate in working groups as required. Qualifications Required Education & Experience BA degree and 6 years of experience; may accept additional experience in lieu of degree. In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies. Minimum 5 years IT Customer Support experience (Tier I and/or Tier II). First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 proxy devices). CLI experience preferred. Experienced in utilizing network monitoring tools such as Nagios and NeuralStar. Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective. Experienced with TCP/IP network implementation and troubleshooting. Required Clearance US Citizenship. An Interim Secret clearance is required to start work and requires eligibility to obtain a Top Secret clearance. Powered by JazzHR ZpLPHj5F0L
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
09/28/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
09/28/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
