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information security specialist
UnitedHealth Group
Tech Support Specialist
UnitedHealth Group Miami, Florida
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role. Key Responsibilities This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG's commitment to quality, culture, and values. 1. Repair EMS Laptops Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal Crews bring broken laptops to the Depot Fill out a short form describing the issue Swap the broken laptop for a working one Daily Duties Check the Depot for laptops needing repair Pick up malfunctioning laptops Track laptop locations and repair status in a database Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: ESO (Electronic Patient Care Reporting software). Handtevy (Pediatric emergency care software). PC Gateway (Connectivity software). File Management: Remove unnecessary files or images created by officers to optimize laptop performance Software Updates: Ensure the ESO app and other critical software are updated regularly Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: Security considerations (e.g., limiting web access, restricting settings via group policy) User-friendly adjustments based on feedback from end users Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions' Check IT Module. Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. Hardware Support: Provide support for peripheral devices, including: Physio Control Lifepak 15 (cardiac monitors/defibrillators) Titan external modems Amazon readers Unit iPhones (Full Code Pro) 5. Miscellaneous Duties Reporting: Assist in creating operational reports for Fire Administration (limited scope) Cell Line Management: Oversee the management of cell lines for laptops Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Skills: High school diploma or equivalent Minimum age of 21 years 1 year of experience in laptop repair and software updates 1 year experience with Microsoft office apps especially with word and excel 1 year of customer service experience in a medical or technical facility Preferred Qualifications Knowledge of Emergency Services billing requirements Ability to analyze and provide statistical data related to EMS services, including: Number of transports Common transport locations Overall EMS service trends Problem-Solving: Ability to troubleshoot hardware and software issues effectively. Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,
09/21/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role. Key Responsibilities This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG's commitment to quality, culture, and values. 1. Repair EMS Laptops Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal Crews bring broken laptops to the Depot Fill out a short form describing the issue Swap the broken laptop for a working one Daily Duties Check the Depot for laptops needing repair Pick up malfunctioning laptops Track laptop locations and repair status in a database Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: ESO (Electronic Patient Care Reporting software). Handtevy (Pediatric emergency care software). PC Gateway (Connectivity software). File Management: Remove unnecessary files or images created by officers to optimize laptop performance Software Updates: Ensure the ESO app and other critical software are updated regularly Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: Security considerations (e.g., limiting web access, restricting settings via group policy) User-friendly adjustments based on feedback from end users Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions' Check IT Module. Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. Hardware Support: Provide support for peripheral devices, including: Physio Control Lifepak 15 (cardiac monitors/defibrillators) Titan external modems Amazon readers Unit iPhones (Full Code Pro) 5. Miscellaneous Duties Reporting: Assist in creating operational reports for Fire Administration (limited scope) Cell Line Management: Oversee the management of cell lines for laptops Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Skills: High school diploma or equivalent Minimum age of 21 years 1 year of experience in laptop repair and software updates 1 year experience with Microsoft office apps especially with word and excel 1 year of customer service experience in a medical or technical facility Preferred Qualifications Knowledge of Emergency Services billing requirements Ability to analyze and provide statistical data related to EMS services, including: Number of transports Common transport locations Overall EMS service trends Problem-Solving: Ability to troubleshoot hardware and software issues effectively. Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,
Chief Information Officer (Bank/Financial Services experience only)
NPA WorldWide Atlanta, Georgia
Job description: Chief Information Officer This is not a Remote/Work From Home opportunity. Principal Responsibilities: Leadership Characteristics The successful candidate will be a practical technology executive who understands community banking and can operate effectively in a lean environment. This individual must be comfortable advising senior management and the Board while remaining close to the Banks systems, vendors, employees and day-to-day technology needs. The CIO should demonstrate sound judgment, strong communication skills, financial discipline and the ability to manage several priorities at once. The position requires someone who can challenge existing practices when necessary, explain technical issues clearly and work effectively across the organization. The successful candidate must also be an effective executor. This individual should establish clear priorities, create accountability, raise issues early and follow important initiatives through to completion. Strategic & Executive Leadership Develop and maintain a technology plan that supports the Banks strategic goals, growth plans, risk appetite and operating priorities. Serve as the primary technology advisor to executive management and the Board of Directors. Translate the Banks strategic priorities into defined technology, data and process-improvement initiatives. Recommend technology priorities and investments based on business need, risk, expected return and total cost. Work with department leaders to identify opportunities to improve service, efficiency, scalability and accountability through technology. Keep executive management and the Board informed about major technology projects, cybersecurity risks, system issues, vendor performance and industry developments. Evaluate new technologies and determine whether they are practical and appropriate for the Bank. Help establish a disciplined approach to prioritizing technology requests across the organization. Execution & Operating Performance Maintain an enterprise technology project portfolio with clear priorities, business owners, milestones, budgets and expected outcomes. Establish regular reporting on project progress, implementation risks, costs, delays and results. Hold internal teams, project leaders and outside providers accountable for agreed-upon commitments. Identify and address barriers that prevent technology initiatives from being completed on time or producing the intended results. Work with business leaders to improve the use of existing systems before recommending additional technology investments. Simplify processes, reduce unnecessary manual work and improve coordination between departments. Establish meaningful service levels and performance measures for technology operations, projects and critical vendors. Conduct post-implementation reviews to determine whether major projects achieved their operational, financial and risk-management objectives. Provide executive management with clear information regarding competing priorities, resource limitations and execution risks. Promote greater discipline in project planning, decision-making, documentation and follow-through. Technology Operations & Core Systems Oversee the Banks technology infrastructure, networks, telecommunications, hardware, software and business applications. Ensure that systems supporting branches, lending, deposits, payments, financial reporting and customer-facing channels are reliable and properly supported. Oversee the Banks core processing system and other critical applications. Lead major technology projects, including system implementations, integrations, conversions, migrations and upgrades. Work with business units to improve the use of existing systems and eliminate unnecessary duplication. Establish clear processes for system access, change management, technical support, incident management and issue resolution. Maintain appropriate documentation for systems, applications, procedures and technology decisions. Balance internal technology resources with the use of managed-service providers and outside specialists. Maintain an appropriate technology architecture that supports the Banks current operations and anticipated growth. Cybersecurity, Risk & Regulatory Compliance Provide leadership for the Banks cybersecurity and information-security programs. Work closely with the Information Security Officer and other risk leaders to maintain effective controls. Oversee access management, network security, data protection, vulnerability management, security monitoring and incident response. Ensure technology policies and practices comply with applicable laws, regulations and regulatory guidance, including FFIEC and GLBA requirements. Coordinate technology-related regulatory examinations, internal audits, external audits and independent assessments. Ensure audit, examination and assessment findings are addressed in a timely and effective manner. Communicate significant technology and cybersecurity risks to executive management and the Board. Promote cybersecurity awareness throughout the Bank. Participate in enterprise risk-management activities and provide informed assessments of technology, cybersecurity and third-party risks. Public-Company Controls & Disclosure Support Partner with Finance, Risk, Internal Audit and external auditors to maintain effective technology controls supporting financial reporting and public-company requirements. Maintain appropriate controls over system access, system changes, data integrity and technology used in financial reporting. Support the Banks compliance with applicable internal-control and Sarbanes-Oxley requirements. Ensure technology-control documentation is complete, current and available for review by management, auditors and regulators. Identify technology-control weaknesses and oversee timely remediation. Work with Finance to maintain the reliability of system-generated reports and information used in financial reporting. Coordinate with Legal, Finance, Risk and executive management when technology or cybersecurity matters may require regulatory or public disclosure. Escalate significant cybersecurity incidents promptly and provide accurate information to support materiality assessments and disclosure decisions. Support the preparation of required cybersecurity risk-management, governance and incident disclosures. Provide technology and cybersecurity information to the Board, Audit Committee or other Board committees as requested. Vendors, Projects & Business Continuity Manage relationships with the Banks core processor, software providers, managed-service providers and other critical technology vendors. Lead technology vendor selection, due diligence, contract review and performance monitoring. Evaluate vendors based on service quality, financial condition, cybersecurity controls, business-continuity capabilities and regulatory requirements. Hold vendors accountable for service levels, security requirements, project commitments and timely issue resolution. Develop and manage the Banks technology operating and capital budgets. Evaluate technology spending based on business value, risk reduction, expected benefits and total cost. Oversee technology disaster-recovery planning and testing. Ensure critical systems, applications and data can be recovered within established timeframes. Participate in the Banks broader business continuity, crisis-management and incident-response planning. Ensure technology projects are properly scoped, prioritized, resourced and completed within established budgets and timelines. Data & Reporting Support the Banks data, reporting and business-intelligence needs. Work with business leaders to improve the quality, consistency and availability of information used by management and the Board. Help establish clear ownership and accountability for critical data. Improve the reliability and usefulness of management reporting. Ensure appropriate controls are in place to protect sensitive and confidential information. Evaluate opportunities to use automation, artificial intelligence and other emerging technologies in a controlled and practical manner. Establish appropriate governance for the use of artificial intelligence and other emerging technology. Help the Bank make better use of technology and data to support customer service, risk management, financial performance and decision-making. Team Leadership Lead, develop and retain the Banks technology staff. Establish clear responsibilities, performance expectations and service standards. Promote accountability, responsiveness, collaboration and strong internal customer service. Provide appropriate training, cross-training and succession planning. Build effective working relationships throughout the Bank. Ensure the technology team understands the Banks business priorities and the importance of timely execution. Create an environment in which issues are raised early, responsibilities are clear and commitments are met. Qualifications: Chief Information Officer This is not a Remote/Work From Home opportunity. Education and Experience Bachelors degree in information technology . click apply for full job details
09/21/2026
Full time
Job description: Chief Information Officer This is not a Remote/Work From Home opportunity. Principal Responsibilities: Leadership Characteristics The successful candidate will be a practical technology executive who understands community banking and can operate effectively in a lean environment. This individual must be comfortable advising senior management and the Board while remaining close to the Banks systems, vendors, employees and day-to-day technology needs. The CIO should demonstrate sound judgment, strong communication skills, financial discipline and the ability to manage several priorities at once. The position requires someone who can challenge existing practices when necessary, explain technical issues clearly and work effectively across the organization. The successful candidate must also be an effective executor. This individual should establish clear priorities, create accountability, raise issues early and follow important initiatives through to completion. Strategic & Executive Leadership Develop and maintain a technology plan that supports the Banks strategic goals, growth plans, risk appetite and operating priorities. Serve as the primary technology advisor to executive management and the Board of Directors. Translate the Banks strategic priorities into defined technology, data and process-improvement initiatives. Recommend technology priorities and investments based on business need, risk, expected return and total cost. Work with department leaders to identify opportunities to improve service, efficiency, scalability and accountability through technology. Keep executive management and the Board informed about major technology projects, cybersecurity risks, system issues, vendor performance and industry developments. Evaluate new technologies and determine whether they are practical and appropriate for the Bank. Help establish a disciplined approach to prioritizing technology requests across the organization. Execution & Operating Performance Maintain an enterprise technology project portfolio with clear priorities, business owners, milestones, budgets and expected outcomes. Establish regular reporting on project progress, implementation risks, costs, delays and results. Hold internal teams, project leaders and outside providers accountable for agreed-upon commitments. Identify and address barriers that prevent technology initiatives from being completed on time or producing the intended results. Work with business leaders to improve the use of existing systems before recommending additional technology investments. Simplify processes, reduce unnecessary manual work and improve coordination between departments. Establish meaningful service levels and performance measures for technology operations, projects and critical vendors. Conduct post-implementation reviews to determine whether major projects achieved their operational, financial and risk-management objectives. Provide executive management with clear information regarding competing priorities, resource limitations and execution risks. Promote greater discipline in project planning, decision-making, documentation and follow-through. Technology Operations & Core Systems Oversee the Banks technology infrastructure, networks, telecommunications, hardware, software and business applications. Ensure that systems supporting branches, lending, deposits, payments, financial reporting and customer-facing channels are reliable and properly supported. Oversee the Banks core processing system and other critical applications. Lead major technology projects, including system implementations, integrations, conversions, migrations and upgrades. Work with business units to improve the use of existing systems and eliminate unnecessary duplication. Establish clear processes for system access, change management, technical support, incident management and issue resolution. Maintain appropriate documentation for systems, applications, procedures and technology decisions. Balance internal technology resources with the use of managed-service providers and outside specialists. Maintain an appropriate technology architecture that supports the Banks current operations and anticipated growth. Cybersecurity, Risk & Regulatory Compliance Provide leadership for the Banks cybersecurity and information-security programs. Work closely with the Information Security Officer and other risk leaders to maintain effective controls. Oversee access management, network security, data protection, vulnerability management, security monitoring and incident response. Ensure technology policies and practices comply with applicable laws, regulations and regulatory guidance, including FFIEC and GLBA requirements. Coordinate technology-related regulatory examinations, internal audits, external audits and independent assessments. Ensure audit, examination and assessment findings are addressed in a timely and effective manner. Communicate significant technology and cybersecurity risks to executive management and the Board. Promote cybersecurity awareness throughout the Bank. Participate in enterprise risk-management activities and provide informed assessments of technology, cybersecurity and third-party risks. Public-Company Controls & Disclosure Support Partner with Finance, Risk, Internal Audit and external auditors to maintain effective technology controls supporting financial reporting and public-company requirements. Maintain appropriate controls over system access, system changes, data integrity and technology used in financial reporting. Support the Banks compliance with applicable internal-control and Sarbanes-Oxley requirements. Ensure technology-control documentation is complete, current and available for review by management, auditors and regulators. Identify technology-control weaknesses and oversee timely remediation. Work with Finance to maintain the reliability of system-generated reports and information used in financial reporting. Coordinate with Legal, Finance, Risk and executive management when technology or cybersecurity matters may require regulatory or public disclosure. Escalate significant cybersecurity incidents promptly and provide accurate information to support materiality assessments and disclosure decisions. Support the preparation of required cybersecurity risk-management, governance and incident disclosures. Provide technology and cybersecurity information to the Board, Audit Committee or other Board committees as requested. Vendors, Projects & Business Continuity Manage relationships with the Banks core processor, software providers, managed-service providers and other critical technology vendors. Lead technology vendor selection, due diligence, contract review and performance monitoring. Evaluate vendors based on service quality, financial condition, cybersecurity controls, business-continuity capabilities and regulatory requirements. Hold vendors accountable for service levels, security requirements, project commitments and timely issue resolution. Develop and manage the Banks technology operating and capital budgets. Evaluate technology spending based on business value, risk reduction, expected benefits and total cost. Oversee technology disaster-recovery planning and testing. Ensure critical systems, applications and data can be recovered within established timeframes. Participate in the Banks broader business continuity, crisis-management and incident-response planning. Ensure technology projects are properly scoped, prioritized, resourced and completed within established budgets and timelines. Data & Reporting Support the Banks data, reporting and business-intelligence needs. Work with business leaders to improve the quality, consistency and availability of information used by management and the Board. Help establish clear ownership and accountability for critical data. Improve the reliability and usefulness of management reporting. Ensure appropriate controls are in place to protect sensitive and confidential information. Evaluate opportunities to use automation, artificial intelligence and other emerging technologies in a controlled and practical manner. Establish appropriate governance for the use of artificial intelligence and other emerging technology. Help the Bank make better use of technology and data to support customer service, risk management, financial performance and decision-making. Team Leadership Lead, develop and retain the Banks technology staff. Establish clear responsibilities, performance expectations and service standards. Promote accountability, responsiveness, collaboration and strong internal customer service. Provide appropriate training, cross-training and succession planning. Build effective working relationships throughout the Bank. Ensure the technology team understands the Banks business priorities and the importance of timely execution. Create an environment in which issues are raised early, responsibilities are clear and commitments are met. Qualifications: Chief Information Officer This is not a Remote/Work From Home opportunity. Education and Experience Bachelors degree in information technology . click apply for full job details
Ovation DCS Project Manager
Hazen and Sawyer Charlottesville, Virginia
Job DescriptionJob Description Hazen and Sawyer is seeking a highly experienced Ovation DCS Project Manager responsible for planning, designing, implementing, and supporting automation solutions built on Emerson's Ovation DCS platform. This role leads projects from concept through commissioning and lifecycle support, ensuring delivery of systems that meet technical, financial, and operational objectives. The Project Manager serves as the primary liaison between customers, engineering teams, vendors, and internal stakeholders while maintaining accountability for schedule, budget, quality, and safety objectives. This position can be based at any Hazen location; however, our preference is for it to be based in Virginia or the Washington, D.C. area. Why Hazen and Sawyer: Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water." Our work includes planning, design, and oversight of construction of environmental infrastructure - for water, wastewater, and stormwater management. We foster a work environment low on bureaucracy and high in creativity. We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed. We currently have over 2,400 employees in 70+ offices throughout the United States, Latin America, Canada, and the UK. A flexible hybrid work schedule supports today's busy professionals. Key Responsibilities: Project Planning & Execution Plan, execute, and control Ovation DCS projects across full lifecycle: development, design, implementation, testing, commissioning, and support. Ability to support on-site activities including FATs, site acceptance testing, startup, and commissioning, with periodic travel to client facilities. Develop detailed project plans, schedules, staffing plans, budgets, and risk registers. Ensure project deliverables meet functional requirements, quality standards, and customer expectations. Manage change control, scope definition, and risk mitigation strategies. Coordinate with internal OT/cybersecurity specialists to implement IEC 62443-aligned architectures. Ensure cybersecurity requirements are incorporated into Ovation system design, documentation, and testing (but not necessarily act as the sole cybersecurity authority). Technical Leadership Mentor junior Ovation engineers and project managers. Contribute to internal standards, templates, and best practices for Ovation delivery. Support proposal development, scope definition, and technical reviews as a subject matter expert. Lead the design and implementation of Ovation DCS architectures including: Servers, workstations, network topology, and redundancy design. Controller configuration and database management. Graphics development, control strategies, and alarm management. Technical Oversight FAT and SAT execution. Performance validation. Cutover planning. Functional Control Descriptions. Review design documentation including: Control philosophy documents. Architecture diagrams. I/O lists. Cause & effect diagrams. Network layouts and cybersecurity plans. Client & Stakeholder Management Serve as the primary customer interface throughout project lifecycle. Lead project kickoff meetings, design reviews, progress updates, and closeouts. Translate business requirements into technical scope. Manage subcontractors and vendors related to Ovation deployments. Financial & Commercial Control Maintain project profitability through cost tracking, forecasting, and billing management. Manage contract compliance including: Scope management. Claim prevention and mitigation. Vendor contracts and change orders. Quality, Safety & Compliance Ensure compliance with: Project governance standards. OT cybersecurity
09/21/2026
Full time
Job DescriptionJob Description Hazen and Sawyer is seeking a highly experienced Ovation DCS Project Manager responsible for planning, designing, implementing, and supporting automation solutions built on Emerson's Ovation DCS platform. This role leads projects from concept through commissioning and lifecycle support, ensuring delivery of systems that meet technical, financial, and operational objectives. The Project Manager serves as the primary liaison between customers, engineering teams, vendors, and internal stakeholders while maintaining accountability for schedule, budget, quality, and safety objectives. This position can be based at any Hazen location; however, our preference is for it to be based in Virginia or the Washington, D.C. area. Why Hazen and Sawyer: Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water." Our work includes planning, design, and oversight of construction of environmental infrastructure - for water, wastewater, and stormwater management. We foster a work environment low on bureaucracy and high in creativity. We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed. We currently have over 2,400 employees in 70+ offices throughout the United States, Latin America, Canada, and the UK. A flexible hybrid work schedule supports today's busy professionals. Key Responsibilities: Project Planning & Execution Plan, execute, and control Ovation DCS projects across full lifecycle: development, design, implementation, testing, commissioning, and support. Ability to support on-site activities including FATs, site acceptance testing, startup, and commissioning, with periodic travel to client facilities. Develop detailed project plans, schedules, staffing plans, budgets, and risk registers. Ensure project deliverables meet functional requirements, quality standards, and customer expectations. Manage change control, scope definition, and risk mitigation strategies. Coordinate with internal OT/cybersecurity specialists to implement IEC 62443-aligned architectures. Ensure cybersecurity requirements are incorporated into Ovation system design, documentation, and testing (but not necessarily act as the sole cybersecurity authority). Technical Leadership Mentor junior Ovation engineers and project managers. Contribute to internal standards, templates, and best practices for Ovation delivery. Support proposal development, scope definition, and technical reviews as a subject matter expert. Lead the design and implementation of Ovation DCS architectures including: Servers, workstations, network topology, and redundancy design. Controller configuration and database management. Graphics development, control strategies, and alarm management. Technical Oversight FAT and SAT execution. Performance validation. Cutover planning. Functional Control Descriptions. Review design documentation including: Control philosophy documents. Architecture diagrams. I/O lists. Cause & effect diagrams. Network layouts and cybersecurity plans. Client & Stakeholder Management Serve as the primary customer interface throughout project lifecycle. Lead project kickoff meetings, design reviews, progress updates, and closeouts. Translate business requirements into technical scope. Manage subcontractors and vendors related to Ovation deployments. Financial & Commercial Control Maintain project profitability through cost tracking, forecasting, and billing management. Manage contract compliance including: Scope management. Claim prevention and mitigation. Vendor contracts and change orders. Quality, Safety & Compliance Ensure compliance with: Project governance standards. OT cybersecurity
Ovation DCS Project Manager
Hazen and Sawyer Fairfax, Virginia
Job DescriptionJob Description Hazen and Sawyer is seeking a highly experienced Ovation DCS Project Manager responsible for planning, designing, implementing, and supporting automation solutions built on Emerson's Ovation DCS platform. This role leads projects from concept through commissioning and lifecycle support, ensuring delivery of systems that meet technical, financial, and operational objectives. The Project Manager serves as the primary liaison between customers, engineering teams, vendors, and internal stakeholders while maintaining accountability for schedule, budget, quality, and safety objectives. This position can be based at any Hazen location; however, our preference is for it to be based in Virginia or the Washington, D.C. area. Why Hazen and Sawyer: Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water." Our work includes planning, design, and oversight of construction of environmental infrastructure - for water, wastewater, and stormwater management. We foster a work environment low on bureaucracy and high in creativity. We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed. We currently have over 2,400 employees in 70+ offices throughout the United States, Latin America, Canada, and the UK. A flexible hybrid work schedule supports today's busy professionals. Key Responsibilities: Project Planning & Execution Plan, execute, and control Ovation DCS projects across full lifecycle: development, design, implementation, testing, commissioning, and support. Ability to support on-site activities including FATs, site acceptance testing, startup, and commissioning, with periodic travel to client facilities. Develop detailed project plans, schedules, staffing plans, budgets, and risk registers. Ensure project deliverables meet functional requirements, quality standards, and customer expectations. Manage change control, scope definition, and risk mitigation strategies. Coordinate with internal OT/cybersecurity specialists to implement IEC 62443-aligned architectures. Ensure cybersecurity requirements are incorporated into Ovation system design, documentation, and testing (but not necessarily act as the sole cybersecurity authority). Technical Leadership Mentor junior Ovation engineers and project managers. Contribute to internal standards, templates, and best practices for Ovation delivery. Support proposal development, scope definition, and technical reviews as a subject matter expert. Lead the design and implementation of Ovation DCS architectures including: Servers, workstations, network topology, and redundancy design. Controller configuration and database management. Graphics development, control strategies, and alarm management. Technical Oversight FAT and SAT execution. Performance validation. Cutover planning. Functional Control Descriptions. Review design documentation including: Control philosophy documents. Architecture diagrams. I/O lists. Cause & effect diagrams. Network layouts and cybersecurity plans. Client & Stakeholder Management Serve as the primary customer interface throughout project lifecycle. Lead project kickoff meetings, design reviews, progress updates, and closeouts. Translate business requirements into technical scope. Manage subcontractors and vendors related to Ovation deployments. Financial & Commercial Control Maintain project profitability through cost tracking, forecasting, and billing management. Manage contract compliance including: Scope management. Claim prevention and mitigation. Vendor contracts and change orders. Quality, Safety & Compliance Ensure compliance with: Project governance standards. OT cybersecurity
09/21/2026
Full time
Job DescriptionJob Description Hazen and Sawyer is seeking a highly experienced Ovation DCS Project Manager responsible for planning, designing, implementing, and supporting automation solutions built on Emerson's Ovation DCS platform. This role leads projects from concept through commissioning and lifecycle support, ensuring delivery of systems that meet technical, financial, and operational objectives. The Project Manager serves as the primary liaison between customers, engineering teams, vendors, and internal stakeholders while maintaining accountability for schedule, budget, quality, and safety objectives. This position can be based at any Hazen location; however, our preference is for it to be based in Virginia or the Washington, D.C. area. Why Hazen and Sawyer: Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water." Our work includes planning, design, and oversight of construction of environmental infrastructure - for water, wastewater, and stormwater management. We foster a work environment low on bureaucracy and high in creativity. We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed. We currently have over 2,400 employees in 70+ offices throughout the United States, Latin America, Canada, and the UK. A flexible hybrid work schedule supports today's busy professionals. Key Responsibilities: Project Planning & Execution Plan, execute, and control Ovation DCS projects across full lifecycle: development, design, implementation, testing, commissioning, and support. Ability to support on-site activities including FATs, site acceptance testing, startup, and commissioning, with periodic travel to client facilities. Develop detailed project plans, schedules, staffing plans, budgets, and risk registers. Ensure project deliverables meet functional requirements, quality standards, and customer expectations. Manage change control, scope definition, and risk mitigation strategies. Coordinate with internal OT/cybersecurity specialists to implement IEC 62443-aligned architectures. Ensure cybersecurity requirements are incorporated into Ovation system design, documentation, and testing (but not necessarily act as the sole cybersecurity authority). Technical Leadership Mentor junior Ovation engineers and project managers. Contribute to internal standards, templates, and best practices for Ovation delivery. Support proposal development, scope definition, and technical reviews as a subject matter expert. Lead the design and implementation of Ovation DCS architectures including: Servers, workstations, network topology, and redundancy design. Controller configuration and database management. Graphics development, control strategies, and alarm management. Technical Oversight FAT and SAT execution. Performance validation. Cutover planning. Functional Control Descriptions. Review design documentation including: Control philosophy documents. Architecture diagrams. I/O lists. Cause & effect diagrams. Network layouts and cybersecurity plans. Client & Stakeholder Management Serve as the primary customer interface throughout project lifecycle. Lead project kickoff meetings, design reviews, progress updates, and closeouts. Translate business requirements into technical scope. Manage subcontractors and vendors related to Ovation deployments. Financial & Commercial Control Maintain project profitability through cost tracking, forecasting, and billing management. Manage contract compliance including: Scope management. Claim prevention and mitigation. Vendor contracts and change orders. Quality, Safety & Compliance Ensure compliance with: Project governance standards. OT cybersecurity
Ovation DCS Project Manager
Hazen and Sawyer McLean, Virginia
Job DescriptionJob Description Hazen and Sawyer is seeking a highly experienced Ovation DCS Project Manager responsible for planning, designing, implementing, and supporting automation solutions built on Emerson's Ovation DCS platform. This role leads projects from concept through commissioning and lifecycle support, ensuring delivery of systems that meet technical, financial, and operational objectives. The Project Manager serves as the primary liaison between customers, engineering teams, vendors, and internal stakeholders while maintaining accountability for schedule, budget, quality, and safety objectives. This position can be based at any Hazen location; however, our preference is for it to be based in Virginia or the Washington, D.C. area. Why Hazen and Sawyer: Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water." Our work includes planning, design, and oversight of construction of environmental infrastructure - for water, wastewater, and stormwater management. We foster a work environment low on bureaucracy and high in creativity. We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed. We currently have over 2,400 employees in 70+ offices throughout the United States, Latin America, Canada, and the UK. A flexible hybrid work schedule supports today's busy professionals. Key Responsibilities: Project Planning & Execution Plan, execute, and control Ovation DCS projects across full lifecycle: development, design, implementation, testing, commissioning, and support. Ability to support on-site activities including FATs, site acceptance testing, startup, and commissioning, with periodic travel to client facilities. Develop detailed project plans, schedules, staffing plans, budgets, and risk registers. Ensure project deliverables meet functional requirements, quality standards, and customer expectations. Manage change control, scope definition, and risk mitigation strategies. Coordinate with internal OT/cybersecurity specialists to implement IEC 62443-aligned architectures. Ensure cybersecurity requirements are incorporated into Ovation system design, documentation, and testing (but not necessarily act as the sole cybersecurity authority). Technical Leadership Mentor junior Ovation engineers and project managers. Contribute to internal standards, templates, and best practices for Ovation delivery. Support proposal development, scope definition, and technical reviews as a subject matter expert. Lead the design and implementation of Ovation DCS architectures including: Servers, workstations, network topology, and redundancy design. Controller configuration and database management. Graphics development, control strategies, and alarm management. Technical Oversight FAT and SAT execution. Performance validation. Cutover planning. Functional Control Descriptions. Review design documentation including: Control philosophy documents. Architecture diagrams. I/O lists. Cause & effect diagrams. Network layouts and cybersecurity plans. Client & Stakeholder Management Serve as the primary customer interface throughout project lifecycle. Lead project kickoff meetings, design reviews, progress updates, and closeouts. Translate business requirements into technical scope. Manage subcontractors and vendors related to Ovation deployments. Financial & Commercial Control Maintain project profitability through cost tracking, forecasting, and billing management. Manage contract compliance including: Scope management. Claim prevention and mitigation. Vendor contracts and change orders. Quality, Safety & Compliance Ensure compliance with: Project governance standards. OT cybersecurity
09/21/2026
Full time
Job DescriptionJob Description Hazen and Sawyer is seeking a highly experienced Ovation DCS Project Manager responsible for planning, designing, implementing, and supporting automation solutions built on Emerson's Ovation DCS platform. This role leads projects from concept through commissioning and lifecycle support, ensuring delivery of systems that meet technical, financial, and operational objectives. The Project Manager serves as the primary liaison between customers, engineering teams, vendors, and internal stakeholders while maintaining accountability for schedule, budget, quality, and safety objectives. This position can be based at any Hazen location; however, our preference is for it to be based in Virginia or the Washington, D.C. area. Why Hazen and Sawyer: Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water." Our work includes planning, design, and oversight of construction of environmental infrastructure - for water, wastewater, and stormwater management. We foster a work environment low on bureaucracy and high in creativity. We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed. We currently have over 2,400 employees in 70+ offices throughout the United States, Latin America, Canada, and the UK. A flexible hybrid work schedule supports today's busy professionals. Key Responsibilities: Project Planning & Execution Plan, execute, and control Ovation DCS projects across full lifecycle: development, design, implementation, testing, commissioning, and support. Ability to support on-site activities including FATs, site acceptance testing, startup, and commissioning, with periodic travel to client facilities. Develop detailed project plans, schedules, staffing plans, budgets, and risk registers. Ensure project deliverables meet functional requirements, quality standards, and customer expectations. Manage change control, scope definition, and risk mitigation strategies. Coordinate with internal OT/cybersecurity specialists to implement IEC 62443-aligned architectures. Ensure cybersecurity requirements are incorporated into Ovation system design, documentation, and testing (but not necessarily act as the sole cybersecurity authority). Technical Leadership Mentor junior Ovation engineers and project managers. Contribute to internal standards, templates, and best practices for Ovation delivery. Support proposal development, scope definition, and technical reviews as a subject matter expert. Lead the design and implementation of Ovation DCS architectures including: Servers, workstations, network topology, and redundancy design. Controller configuration and database management. Graphics development, control strategies, and alarm management. Technical Oversight FAT and SAT execution. Performance validation. Cutover planning. Functional Control Descriptions. Review design documentation including: Control philosophy documents. Architecture diagrams. I/O lists. Cause & effect diagrams. Network layouts and cybersecurity plans. Client & Stakeholder Management Serve as the primary customer interface throughout project lifecycle. Lead project kickoff meetings, design reviews, progress updates, and closeouts. Translate business requirements into technical scope. Manage subcontractors and vendors related to Ovation deployments. Financial & Commercial Control Maintain project profitability through cost tracking, forecasting, and billing management. Manage contract compliance including: Scope management. Claim prevention and mitigation. Vendor contracts and change orders. Quality, Safety & Compliance Ensure compliance with: Project governance standards. OT cybersecurity
Specialist II, Sysco Technology Support - GSC - US
Sysco Honolulu, Hawaii
Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
09/21/2026
Full time
Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
Sr. Director, Enterprise Data
Elastic Remote, Oregon
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are seeking a visionary and execution-focused Senior Director of Enterprise Data to lead the transformation and maturity of our data ecosystem. Having recently scaled to $2 billion in annual revenue, we are actively building the infrastructure, governance, and operational models required to sustain our trajectory to $4 billion and beyond. In this role, reporting to the CIO, you will own the end-to-end data strategy, evolving our data platform architecture, scaling our Master Data Management (MDM) systems into an active operational hub, and institutionalizing federated data governance. You will bridge the gap between complex engineering and business execution, transforming data from a utility into a high-octane product that powers real-time decision-making, predictive analytics, agentic AI and operational efficiency across the global enterprise. What You Will Be Doing Data Strategy & Platform Evolution Architect the Future: Design, execute, and evolve a scalable data platform roadmap capable of handling a multi-billion dollar enterprise's volume, velocity, and variety of data. De-bottleneck Legacy Infrastructure: Transition our centralized pipelines into a modern, decoupled data architecture. Data as a Product: Implement a "Data as a Product" mindset across engineering teams, ensuring datasets have strict Service Level Objectives (SLOs), rigorous uptime, and high catalog discoverability. Streaming & Real-Time Analytics: Drive the evolution from purely batch-oriented processing to real-time event streaming for critical business domains like Engineering, Finance, and Customer Experience. Enterprise Master Data Management (MDM) Build the Golden Record: Evolve our current cross-referenced registry into a highly integrated, multi-domain operational MDM hub (Customer, Product, Vendor/Supplier). Operational Syncing: Ensure mastered data seamlessly flows bidirectionally between analytic environments and core operational execution systems (ERP, CRM, eCommerce). M&A Readiness: Standardize ingestion frameworks to quickly harmonize data from future acquisitions or new business units without interrupting daily operations. Data Governance, Quality, & Compliance Federated Governance: Establish an enterprise-wide data governance council. Move governance away from gatekeeping and toward a collaborative data stewardship model owned by business units. Automated Observability: Implement modern, automated data lineage, cataloging, and quality testing tools to monitor data health and proactively catch pipeline degradation before it hits business dashboards. Security & Compliance: Partner with Security and Legal teams to ensure the enterprise data platform natively adheres to global regulatory frameworks (GDPR, CCPA, SOX) through robust RBAC/ABAC and automated data masking. Team Leadership & Operating Model Scale the Organization: Restructure and grow a high-performing data team consisting of data engineers, MDM specialists, platform architects, and data governance managers. Centralized Infrastructure, Embedded Analytics: Champion a hub-and-spoke operating model, providing a central platform layer while enabling embedded data analysts within business units to move fast safely. Cultivate Data Ops: Instill software engineering rigor into data workflows, including CI/CD deployment pipelines, infrastructure-as-code, and comprehensive automated test suites. What You Bring Proven Scale Experience: Minimum of 12+ years of progressive leadership in data engineering, data architecture, or enterprise data management, with explicit experience inside an organization operating in a B2B environment at a $1B to $5B+ revenue scale. Architectural Fluency: Deep hands-on and strategic familiarity with modern cloud data stacks (e.g., Snowflake, Databricks, BigQuery, AWS/Azure data suites) and enterprise MDM platforms (e.g., Informatica, Reltio, Semarchy, Profisee). Change Management Mastery: Documented success in leading complex corporate data migrations or massive MDM implementations across multi-business-unit enterprises. Business Acumen: Ability to translate complex technical jargon into clear business value, financial ROI, and strategic alignment for C-suite executives. People Leadership: Minimum of 5 years managing manager-level and architect-level direct reports, with a track record of hiring, mentoring, and retaining top-tier engineering talent. Bonus Points Experience navigating fast-paced, high-growth environments characterized by rapid organizational restructuring or frequent Mergers & Acquisitions (M&A). Expertise in setting up a Data Mesh or federated data architecture in a hybrid or multi-cloud environment. Active engagement or understanding of integrating AI/ML infrastructure readiness into core enterprise data platforms. Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $212,100-$335,600 USD The typical starting salary range for this role in the select locations listed above is: $254,900-$403,200 USD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email . We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) . click apply for full job details
09/21/2026
Full time
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are seeking a visionary and execution-focused Senior Director of Enterprise Data to lead the transformation and maturity of our data ecosystem. Having recently scaled to $2 billion in annual revenue, we are actively building the infrastructure, governance, and operational models required to sustain our trajectory to $4 billion and beyond. In this role, reporting to the CIO, you will own the end-to-end data strategy, evolving our data platform architecture, scaling our Master Data Management (MDM) systems into an active operational hub, and institutionalizing federated data governance. You will bridge the gap between complex engineering and business execution, transforming data from a utility into a high-octane product that powers real-time decision-making, predictive analytics, agentic AI and operational efficiency across the global enterprise. What You Will Be Doing Data Strategy & Platform Evolution Architect the Future: Design, execute, and evolve a scalable data platform roadmap capable of handling a multi-billion dollar enterprise's volume, velocity, and variety of data. De-bottleneck Legacy Infrastructure: Transition our centralized pipelines into a modern, decoupled data architecture. Data as a Product: Implement a "Data as a Product" mindset across engineering teams, ensuring datasets have strict Service Level Objectives (SLOs), rigorous uptime, and high catalog discoverability. Streaming & Real-Time Analytics: Drive the evolution from purely batch-oriented processing to real-time event streaming for critical business domains like Engineering, Finance, and Customer Experience. Enterprise Master Data Management (MDM) Build the Golden Record: Evolve our current cross-referenced registry into a highly integrated, multi-domain operational MDM hub (Customer, Product, Vendor/Supplier). Operational Syncing: Ensure mastered data seamlessly flows bidirectionally between analytic environments and core operational execution systems (ERP, CRM, eCommerce). M&A Readiness: Standardize ingestion frameworks to quickly harmonize data from future acquisitions or new business units without interrupting daily operations. Data Governance, Quality, & Compliance Federated Governance: Establish an enterprise-wide data governance council. Move governance away from gatekeeping and toward a collaborative data stewardship model owned by business units. Automated Observability: Implement modern, automated data lineage, cataloging, and quality testing tools to monitor data health and proactively catch pipeline degradation before it hits business dashboards. Security & Compliance: Partner with Security and Legal teams to ensure the enterprise data platform natively adheres to global regulatory frameworks (GDPR, CCPA, SOX) through robust RBAC/ABAC and automated data masking. Team Leadership & Operating Model Scale the Organization: Restructure and grow a high-performing data team consisting of data engineers, MDM specialists, platform architects, and data governance managers. Centralized Infrastructure, Embedded Analytics: Champion a hub-and-spoke operating model, providing a central platform layer while enabling embedded data analysts within business units to move fast safely. Cultivate Data Ops: Instill software engineering rigor into data workflows, including CI/CD deployment pipelines, infrastructure-as-code, and comprehensive automated test suites. What You Bring Proven Scale Experience: Minimum of 12+ years of progressive leadership in data engineering, data architecture, or enterprise data management, with explicit experience inside an organization operating in a B2B environment at a $1B to $5B+ revenue scale. Architectural Fluency: Deep hands-on and strategic familiarity with modern cloud data stacks (e.g., Snowflake, Databricks, BigQuery, AWS/Azure data suites) and enterprise MDM platforms (e.g., Informatica, Reltio, Semarchy, Profisee). Change Management Mastery: Documented success in leading complex corporate data migrations or massive MDM implementations across multi-business-unit enterprises. Business Acumen: Ability to translate complex technical jargon into clear business value, financial ROI, and strategic alignment for C-suite executives. People Leadership: Minimum of 5 years managing manager-level and architect-level direct reports, with a track record of hiring, mentoring, and retaining top-tier engineering talent. Bonus Points Experience navigating fast-paced, high-growth environments characterized by rapid organizational restructuring or frequent Mergers & Acquisitions (M&A). Expertise in setting up a Data Mesh or federated data architecture in a hybrid or multi-cloud environment. Active engagement or understanding of integrating AI/ML infrastructure readiness into core enterprise data platforms. Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $212,100-$335,600 USD The typical starting salary range for this role in the select locations listed above is: $254,900-$403,200 USD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email . We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) . click apply for full job details
Network Tech - 27 Weeks Paid Training, No Experience Required
US ARMY Louisville, Kentucky
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
09/21/2026
Full time
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
Oracle Health Patient Accounting Application Support- Hybrid
INFO ORIGIN INC Richmond, Virginia
Oracle Health Patient Accounting (OHPAC) Application Support Specialist- Hybrid- Richmond, VA Seeking an OHPAC Application Support Specialist to provide Tier 1/first-call-resolution support for Oracle Health Patient Accounting within the EHR initiative. The role focuses on application troubleshooting, user/system configuration, issue triage and escalation, system health checks, KPI monitoring, and post-go-live sustainment. Key Responsibilities: Provide Tier 1 OHPAC support and troubleshoot patient accounting/revenue-cycle issues. Triage, resolve, document, and escalate application issues as needed. Support user configuration, work queues, processing, interfaces, printing, and document management. Perform pre/post-go-live EHR health checks and monitor KPIs/system usage. Maintain issue logs, trend analysis, readiness checklists, and knowledge-transfer documentation. Follow ITIL/SLA processes and VDH/Local Health Department EHR workflows. Support HIPAA, privacy, and security requirements. Required - 3+ Years: Oracle Health Patient Accounting (OHPAC) and patient accounting/revenue-cycle workflows. OHPAC application support and troubleshooting. Healthcare/EHR application support and HIPAA. Incident documentation, issue tracking, and escalation. Citrix, desktop applications, printing, and user access support. Strong communication, customer service, and issue-prioritization skills.
09/21/2026
Full time
Oracle Health Patient Accounting (OHPAC) Application Support Specialist- Hybrid- Richmond, VA Seeking an OHPAC Application Support Specialist to provide Tier 1/first-call-resolution support for Oracle Health Patient Accounting within the EHR initiative. The role focuses on application troubleshooting, user/system configuration, issue triage and escalation, system health checks, KPI monitoring, and post-go-live sustainment. Key Responsibilities: Provide Tier 1 OHPAC support and troubleshoot patient accounting/revenue-cycle issues. Triage, resolve, document, and escalate application issues as needed. Support user configuration, work queues, processing, interfaces, printing, and document management. Perform pre/post-go-live EHR health checks and monitor KPIs/system usage. Maintain issue logs, trend analysis, readiness checklists, and knowledge-transfer documentation. Follow ITIL/SLA processes and VDH/Local Health Department EHR workflows. Support HIPAA, privacy, and security requirements. Required - 3+ Years: Oracle Health Patient Accounting (OHPAC) and patient accounting/revenue-cycle workflows. OHPAC application support and troubleshooting. Healthcare/EHR application support and HIPAA. Incident documentation, issue tracking, and escalation. Citrix, desktop applications, printing, and user access support. Strong communication, customer service, and issue-prioritization skills.
IT Specialist
Pheasants Forever Saint Paul, Minnesota
Location: National Headquarters - St Paul, MN Application Deadline: October 1, 2026 Anticipated Start Date: October 2026 Summary: This position will be within the IT department which includes the VP of IT, Director of IT, Director of Applications Development, and IT Technology Systems Manager. This position will be instrumental in assisting the Technology Systems Manager in maintaining and improving our IT infrastructure while providing confidentiality, integrity and availability of our systems to our staff and chapter volunteers. This individual will eventually take the lead in handling these responsibilities. This position will report directly to the IT Technology Systems Manager. Responsibilities: Provide support to all users including staff and chapter volunteers. Working with a variety of operating systems to include Windows OS, MacOS, iOS, Android, ChromeOS Employee Onboarding/Offboarding Create/management/deactivation of user accounts, mailboxes, subscriptions, permissions, mail rules through Microsoft-based platform including but not limiting to Azure Active Directory/Active Directory and Exchange Online, Teams Be able to effectively communicate status to Human Resources, hiring managers and recipients of these equipment or services. Responsible for the acquisition, configuration and distribution hardware and software for the organization This includes recommending laptop/desktop configuration based on the needs of the staff Research and recommending software based on the needs of the staff Maintain inventory of hardware and maintenance records for laptops, desktop, switches, servers, UPS, etc Management and deployment of physical server, virtual machines using VMware and Azure, physical and virtual switches, physical and virtual firewall, printers, etc Setting up, maintaining backup procedures for physical servers, virtual machines, SQL database, SharePoint online, switch/router configuration Data restoration for SharePoint, virtual machine and implementation of disaster recovery through Veeam and Azure Services Analyze and isolate computer and network issues Maintain servers, desktop computers, printers, switches, firewalls, phones Assist in software deployment, security updates and system patching. Manage Phone system utilizing Osmosis and Microsoft Teams Support Warehouse shipping solution Be able to assist in training employees on setting up/using issued equipment and software Assist in documenting processes and procedures Perform on and off-site and remote technical support Serve as primary contact for all on-site related issues at home office Monitor and document network to ensure security and availability to users Other assigned duties Desired Qualifications: Basic knowledge of Active Directory/Azure Active Directory/Exchange Online concepts and administration Window Servers 2008, 2012, 2016 administration Basic knowledge and skills working with network services such as DNS, DHCP, Printing, File Server, and Email Experience working with Windows 10/11, Microsoft Office 365 including Outlook, Teams Phone system, Excel and more Basic knowledge of computer components, hardware troubleshooting, hardware repair Experience working with MacOS, iOS is a plus Analytical and problem-solving skills Ability to provide support in-person or remote Self-learner and a willingness to learn new systems Ability to stand and sit for extended periods of time Ability to lift at minimum 40lbs with or without accommodation Education: A degree/certificate in Information Technology or related field is preferred or at least one year of experience. Starting Salary: The range for this position is $50,000 to $60,000 annually depending on experience. To Apply: Please combine your cover letter, resume, and three references into a single Word document or PDF file before uploading as part of your application on our recruitment website at Only online applications will be accepted. For more information about the position, please reach out to Jason Jorgenson, PF/QF Technology Systems Manager, at . Pheasants Forever is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin or ancestry, age, disability status, marital status, familial status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment, including but not limited to selection, job assignment, compensation, discipline, termination, and access to benefits and training.
09/21/2026
Full time
Location: National Headquarters - St Paul, MN Application Deadline: October 1, 2026 Anticipated Start Date: October 2026 Summary: This position will be within the IT department which includes the VP of IT, Director of IT, Director of Applications Development, and IT Technology Systems Manager. This position will be instrumental in assisting the Technology Systems Manager in maintaining and improving our IT infrastructure while providing confidentiality, integrity and availability of our systems to our staff and chapter volunteers. This individual will eventually take the lead in handling these responsibilities. This position will report directly to the IT Technology Systems Manager. Responsibilities: Provide support to all users including staff and chapter volunteers. Working with a variety of operating systems to include Windows OS, MacOS, iOS, Android, ChromeOS Employee Onboarding/Offboarding Create/management/deactivation of user accounts, mailboxes, subscriptions, permissions, mail rules through Microsoft-based platform including but not limiting to Azure Active Directory/Active Directory and Exchange Online, Teams Be able to effectively communicate status to Human Resources, hiring managers and recipients of these equipment or services. Responsible for the acquisition, configuration and distribution hardware and software for the organization This includes recommending laptop/desktop configuration based on the needs of the staff Research and recommending software based on the needs of the staff Maintain inventory of hardware and maintenance records for laptops, desktop, switches, servers, UPS, etc Management and deployment of physical server, virtual machines using VMware and Azure, physical and virtual switches, physical and virtual firewall, printers, etc Setting up, maintaining backup procedures for physical servers, virtual machines, SQL database, SharePoint online, switch/router configuration Data restoration for SharePoint, virtual machine and implementation of disaster recovery through Veeam and Azure Services Analyze and isolate computer and network issues Maintain servers, desktop computers, printers, switches, firewalls, phones Assist in software deployment, security updates and system patching. Manage Phone system utilizing Osmosis and Microsoft Teams Support Warehouse shipping solution Be able to assist in training employees on setting up/using issued equipment and software Assist in documenting processes and procedures Perform on and off-site and remote technical support Serve as primary contact for all on-site related issues at home office Monitor and document network to ensure security and availability to users Other assigned duties Desired Qualifications: Basic knowledge of Active Directory/Azure Active Directory/Exchange Online concepts and administration Window Servers 2008, 2012, 2016 administration Basic knowledge and skills working with network services such as DNS, DHCP, Printing, File Server, and Email Experience working with Windows 10/11, Microsoft Office 365 including Outlook, Teams Phone system, Excel and more Basic knowledge of computer components, hardware troubleshooting, hardware repair Experience working with MacOS, iOS is a plus Analytical and problem-solving skills Ability to provide support in-person or remote Self-learner and a willingness to learn new systems Ability to stand and sit for extended periods of time Ability to lift at minimum 40lbs with or without accommodation Education: A degree/certificate in Information Technology or related field is preferred or at least one year of experience. Starting Salary: The range for this position is $50,000 to $60,000 annually depending on experience. To Apply: Please combine your cover letter, resume, and three references into a single Word document or PDF file before uploading as part of your application on our recruitment website at Only online applications will be accepted. For more information about the position, please reach out to Jason Jorgenson, PF/QF Technology Systems Manager, at . Pheasants Forever is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin or ancestry, age, disability status, marital status, familial status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment, including but not limited to selection, job assignment, compensation, discipline, termination, and access to benefits and training.
Senior Enterprise Applications Engineer
Nebius Remote, Oregon
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are seeking an experienced Enterprise Applications Platform Specialist to own the full lifecycle of our enterprise application ecosystem-from evaluation and procurement through deployment, optimization, renewal, and retirement. This role will manage and govern a diverse portfolio of critical platforms, including Slack, Zoom, Miro, Atlassian (Jira, Confluence), Microsoft 365, DocuSign, and other collaboration, HR, finance, security, and AI-driven tools. This is a highly cross-functional role requiring strong ownership, hands-on SaaS expertise, and the ability to independently lead initiatives that improve reliability, scalability, automation, and operational excellence across the enterprise. This is a remote role in US. Your responsibilities will include: Own the end-to-end lifecycle management of enterprise SaaS applications, from evaluation and procurement to deployment, optimization, renewal, and retirement. Manage the enterprise application portfolio, including major platforms such as Slack, Zoom, Miro, Atlassian (Jira, Confluence), and other collaboration, HR, finance, and security tools. Lead SaaS procurement and vendor management, including contract negotiations, renewals, cost optimization, and license management. Drive SaaS testing, onboarding, and rollout, ensuring tools meet business, security, and compliance requirements. Partner closely with Security, Legal, Privacy, AI, SOX, and Compliance teams to conduct risk assessments, security reviews, and ongoing audits for all managed tools. Evaluate and assess AI-driven tools and platforms, stay current on market trends, and guide decision-making on AI adoption across the enterprise. Ensure security, compliance, and data integrity across all enterprise applications. Act as a key stakeholder in security and compliance reviews, including vendor risk assessments and AI governance. Support Disaster Recovery (DR) and Business Continuity Planning (BCP) from a SaaS perspective, including documentation and participating in reviews and audits when required. Proactively identify opportunities for process improvement, automation, and optimization across the SaaS ecosystem. Lead cross-functional initiatives and serve as a central point of coordination between technical and non-technical teams. Establish and maintain support, documentation, and governance processes to ensure reliability and scalability of enterprise platforms. Communicate clearly with stakeholders at all levels and drive initiatives independently from concept to execution. We expect you to have: 5+ years of experience in enterprise applications, SaaS portfolio management, or enterprise IT, with strong end-to-end ownership. Deep hands-on experience managing enterprise SaaS platforms such as Atlassian, Slack, Zoom, Microsoft 365, Miro, DocuSign, and similar tools. Strong understanding of the full SaaS lifecycle, including procurement, implementation, renewals, and decommissioning. Experience working closely with Security, Legal, Compliance, Privacy, and SOX teams. Solid knowledge of AI tools and platforms, including how to assess, evaluate, and govern them from a security and compliance perspective. Proven ability to manage vendor relationships, contracts, and licensing at scale. Excellent communication and collaboration skills, with the ability to work across multiple teams and influence stakeholders. A proactive, initiative-driven mindset with the ability to operate independently in a fast-paced environment. Strong organizational skills with the ability to manage multiple priorities and projects simultaneously. Key employee benefits in the US: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance : Company-paid short-term, long-term and life insurance coverage. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $147,200-$183,900 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.
09/21/2026
Full time
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are seeking an experienced Enterprise Applications Platform Specialist to own the full lifecycle of our enterprise application ecosystem-from evaluation and procurement through deployment, optimization, renewal, and retirement. This role will manage and govern a diverse portfolio of critical platforms, including Slack, Zoom, Miro, Atlassian (Jira, Confluence), Microsoft 365, DocuSign, and other collaboration, HR, finance, security, and AI-driven tools. This is a highly cross-functional role requiring strong ownership, hands-on SaaS expertise, and the ability to independently lead initiatives that improve reliability, scalability, automation, and operational excellence across the enterprise. This is a remote role in US. Your responsibilities will include: Own the end-to-end lifecycle management of enterprise SaaS applications, from evaluation and procurement to deployment, optimization, renewal, and retirement. Manage the enterprise application portfolio, including major platforms such as Slack, Zoom, Miro, Atlassian (Jira, Confluence), and other collaboration, HR, finance, and security tools. Lead SaaS procurement and vendor management, including contract negotiations, renewals, cost optimization, and license management. Drive SaaS testing, onboarding, and rollout, ensuring tools meet business, security, and compliance requirements. Partner closely with Security, Legal, Privacy, AI, SOX, and Compliance teams to conduct risk assessments, security reviews, and ongoing audits for all managed tools. Evaluate and assess AI-driven tools and platforms, stay current on market trends, and guide decision-making on AI adoption across the enterprise. Ensure security, compliance, and data integrity across all enterprise applications. Act as a key stakeholder in security and compliance reviews, including vendor risk assessments and AI governance. Support Disaster Recovery (DR) and Business Continuity Planning (BCP) from a SaaS perspective, including documentation and participating in reviews and audits when required. Proactively identify opportunities for process improvement, automation, and optimization across the SaaS ecosystem. Lead cross-functional initiatives and serve as a central point of coordination between technical and non-technical teams. Establish and maintain support, documentation, and governance processes to ensure reliability and scalability of enterprise platforms. Communicate clearly with stakeholders at all levels and drive initiatives independently from concept to execution. We expect you to have: 5+ years of experience in enterprise applications, SaaS portfolio management, or enterprise IT, with strong end-to-end ownership. Deep hands-on experience managing enterprise SaaS platforms such as Atlassian, Slack, Zoom, Microsoft 365, Miro, DocuSign, and similar tools. Strong understanding of the full SaaS lifecycle, including procurement, implementation, renewals, and decommissioning. Experience working closely with Security, Legal, Compliance, Privacy, and SOX teams. Solid knowledge of AI tools and platforms, including how to assess, evaluate, and govern them from a security and compliance perspective. Proven ability to manage vendor relationships, contracts, and licensing at scale. Excellent communication and collaboration skills, with the ability to work across multiple teams and influence stakeholders. A proactive, initiative-driven mindset with the ability to operate independently in a fast-paced environment. Strong organizational skills with the ability to manage multiple priorities and projects simultaneously. Key employee benefits in the US: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance : Company-paid short-term, long-term and life insurance coverage. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $147,200-$183,900 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.
Data Solutions Analyst
Washington Trust Bank Spokane, Washington
The Data Solutions Analyst helps turn business needs and strategic ideas into clearly defined, practical, and sustainable data solutions. This position works across business and technology teams to clarify problems, define desired outcomes, identify data and business requirements, evaluate solution options, and prepare work for successful delivery. The Data Solutions Analyst serves as a key connection point between business stakeholders, Business Intelligence, Software Development, Architecture, Information Security, and other technology partners. The role helps ensure teams have a shared understanding of what is being solved, why it matters, how success will be measured, and what is needed to move forward. This position requires strong business analysis, facilitation, data, and solution-planning skills. The analyst must have sufficient technical knowledge to investigate data, validate assumptions, contribute to solution design, and develop targeted prototypes when appropriate. Hands-on technical development is a supporting responsibility rather than the primary focus of the role. Location: Center on Post - 176 S Post St 2nd Floor Spokane, WA 99201 Essential Functions: Lead discovery with business and technology stakeholders to define business problems, desired outcomes, users, business rules, data needs, constraints, risks, and measures of success. Translate business needs and strategic direction into clearly defined capabilities, requirements, phased roadmaps, and actionable work for engineering, analytics, and development teams. Communicate technical options, dependencies, limitations, and trade-offs in terms that business stakeholders and leaders can understand. Partner with technical specialists to evaluate solution approaches and determine when a need calls for analysis, additional discovery, a prototype, a temporary solution, a reusable data product, an integrated workflow, or a production-supported capability. Coordinate dependencies and decisions across business stakeholders, Data Engineering, Analytics Engineering, Software Development, Architecture, Data Governance, Information Security, QA, vendors, and other partners. Identify overlapping initiatives, unclear ownership, competing definitions, and cross-team dependencies before they result in duplicate work, conflicting solutions, or delivery delays. Help define reusable enterprise data concepts, including terminology, business rules, relationships, authoritative sources, ownership, stewardship, data-quality expectations, and approved uses. Create and maintain durable solution artifacts, including capability roadmaps, requirements, process and data flows, decision records, Jira work items, acceptance criteria, and implementation handoffs. Support prioritization by documenting business value, urgency, risk, operational or regulatory impact, opportunities for reuse, dependencies, and expected delivery complexity. Perform targeted technical discovery using SQL, data-profiling tools, data models, reports, APIs, workflows, and other platform capabilities to validate assumptions and improve solution definition. Develop limited prototypes or proofs of concept when they will help stakeholders clarify requirements, evaluate feasibility, or make informed decisions. Confirm that delivered solutions meet agreed business outcomes and have appropriate ownership, documentation, adoption, support, and feedback processes. Qualifications: Strong ability to bring structure and clarity to ambiguous, complex, or cross-functional problems. Ability to facilitate decisions among stakeholders with different priorities, terminology, and levels of technical knowledge. Working knowledge of data architecture, integration, analytics, data modeling, master and reference data, data quality, governance, security, and solution lifecycle practices. Ability to connect strategic direction and business capabilities to phased roadmaps and executable delivery work. Strong written, verbal, visual, facilitation, and interpersonal communication skills. Ability to influence and coordinate work across organizational boundaries without formal authority. Sound judgment regarding when to use a simple solution, conduct additional discovery, develop a prototype, or engage specialized technical resources. Ability to distinguish short-term workarounds from solutions requiring enterprise-level support, governance, and controls. Practical experience with Agile planning, requirements management, and work-management tools such as Jira and Confluence. Technical proficiency with SQL and familiarity with data and workflow technologies such as Power BI, Microsoft Fabric, Profisee, Power Platform, or comparable platforms. A bachelor's degree in information systems, business, data analytics, computer science, finance, operations, or a related field is preferred. An equivalent combination of education and directly relevant experience may be considered. Experience in banking, financial services, or another regulated industry is preferred. Role Accountability: The Data Solutions Analyst is responsible for driving effective discovery, defining clear and actionable solutions, fostering stakeholder alignment, and ensuring work is well-prepared for delivery. This role serves as a collaborative partner across business and technology teams, helping connect business needs with data solutions and facilitating informed decision-making. While the position provides guidance and coordination throughout the solution lifecycle, accountability for implementation, architecture, risk decisions, governance approvals, and business outcomes remains with the appropriate teams and stakeholders. Compensation: $99,829 - $149,744 The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable annual bonus. What Our Culture Can Offer You : Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation. Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.
09/21/2026
Full time
The Data Solutions Analyst helps turn business needs and strategic ideas into clearly defined, practical, and sustainable data solutions. This position works across business and technology teams to clarify problems, define desired outcomes, identify data and business requirements, evaluate solution options, and prepare work for successful delivery. The Data Solutions Analyst serves as a key connection point between business stakeholders, Business Intelligence, Software Development, Architecture, Information Security, and other technology partners. The role helps ensure teams have a shared understanding of what is being solved, why it matters, how success will be measured, and what is needed to move forward. This position requires strong business analysis, facilitation, data, and solution-planning skills. The analyst must have sufficient technical knowledge to investigate data, validate assumptions, contribute to solution design, and develop targeted prototypes when appropriate. Hands-on technical development is a supporting responsibility rather than the primary focus of the role. Location: Center on Post - 176 S Post St 2nd Floor Spokane, WA 99201 Essential Functions: Lead discovery with business and technology stakeholders to define business problems, desired outcomes, users, business rules, data needs, constraints, risks, and measures of success. Translate business needs and strategic direction into clearly defined capabilities, requirements, phased roadmaps, and actionable work for engineering, analytics, and development teams. Communicate technical options, dependencies, limitations, and trade-offs in terms that business stakeholders and leaders can understand. Partner with technical specialists to evaluate solution approaches and determine when a need calls for analysis, additional discovery, a prototype, a temporary solution, a reusable data product, an integrated workflow, or a production-supported capability. Coordinate dependencies and decisions across business stakeholders, Data Engineering, Analytics Engineering, Software Development, Architecture, Data Governance, Information Security, QA, vendors, and other partners. Identify overlapping initiatives, unclear ownership, competing definitions, and cross-team dependencies before they result in duplicate work, conflicting solutions, or delivery delays. Help define reusable enterprise data concepts, including terminology, business rules, relationships, authoritative sources, ownership, stewardship, data-quality expectations, and approved uses. Create and maintain durable solution artifacts, including capability roadmaps, requirements, process and data flows, decision records, Jira work items, acceptance criteria, and implementation handoffs. Support prioritization by documenting business value, urgency, risk, operational or regulatory impact, opportunities for reuse, dependencies, and expected delivery complexity. Perform targeted technical discovery using SQL, data-profiling tools, data models, reports, APIs, workflows, and other platform capabilities to validate assumptions and improve solution definition. Develop limited prototypes or proofs of concept when they will help stakeholders clarify requirements, evaluate feasibility, or make informed decisions. Confirm that delivered solutions meet agreed business outcomes and have appropriate ownership, documentation, adoption, support, and feedback processes. Qualifications: Strong ability to bring structure and clarity to ambiguous, complex, or cross-functional problems. Ability to facilitate decisions among stakeholders with different priorities, terminology, and levels of technical knowledge. Working knowledge of data architecture, integration, analytics, data modeling, master and reference data, data quality, governance, security, and solution lifecycle practices. Ability to connect strategic direction and business capabilities to phased roadmaps and executable delivery work. Strong written, verbal, visual, facilitation, and interpersonal communication skills. Ability to influence and coordinate work across organizational boundaries without formal authority. Sound judgment regarding when to use a simple solution, conduct additional discovery, develop a prototype, or engage specialized technical resources. Ability to distinguish short-term workarounds from solutions requiring enterprise-level support, governance, and controls. Practical experience with Agile planning, requirements management, and work-management tools such as Jira and Confluence. Technical proficiency with SQL and familiarity with data and workflow technologies such as Power BI, Microsoft Fabric, Profisee, Power Platform, or comparable platforms. A bachelor's degree in information systems, business, data analytics, computer science, finance, operations, or a related field is preferred. An equivalent combination of education and directly relevant experience may be considered. Experience in banking, financial services, or another regulated industry is preferred. Role Accountability: The Data Solutions Analyst is responsible for driving effective discovery, defining clear and actionable solutions, fostering stakeholder alignment, and ensuring work is well-prepared for delivery. This role serves as a collaborative partner across business and technology teams, helping connect business needs with data solutions and facilitating informed decision-making. While the position provides guidance and coordination throughout the solution lifecycle, accountability for implementation, architecture, risk decisions, governance approvals, and business outcomes remains with the appropriate teams and stakeholders. Compensation: $99,829 - $149,744 The compensation range represents the low and high end of the base compensation range for this position located in Spokane, Washington. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable annual bonus. What Our Culture Can Offer You : Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation. Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.
A/V Lead System Integrator
System One Washington, Washington DC
Job Description Job Description Job Title: A/V Lead System Integrator Location: Washington, DC Type: Direct Hire Work Model: Onsite - onsite Security Clearance: US Citizenship and ability to obtain a public trust or higher Responsibilities Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations Develop and maintain A/V system architecture documentation, diagrams, and configuration records Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements Serve as the on-site technical lead for executive briefing center operations and high-visibility events Maintain on-call availability outside core business hours to support executive engagements and priority events as needed Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles Lead, mentor, and supervise A/V systems integration team members Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards Support recruitment, onboarding, and professional development of A/V team personnel Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate Requirements Minimum 6-8 years of hands-on enterprise A/V systems integration and operations experience Demonstrated experience designing, integrating, and managing enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems Proven experience supporting executive-level engagements and high-visibility events in a professional environment Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture Demonstrated experience leading or supervising A/V technical teams Expert-level proficiency in: Enterprise A/V system design, integration, and operations Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech) Digital signage systems and management platforms Microsoft Teams Rooms configuration and management A/V over IP technologies and transport protocols Display technologies (LED, LCD, projection systems) Audio systems (DSP configuration, microphone arrays, speaker systems) Strong working knowledge of: Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast) Microsoft 365 and Teams administration as it relates to A/V endpoints ITSM platforms (e.g., ServiceNow) IT security principles applicable to A/V systems ITIL 4 change and incident management practices Certified Technology Specialist (CTS) - AVIXA (required) CTS-I (Certified Technology Specialist - Installation) (required) CTS-D (Certified Technology Specialist - Design) (strongly preferred) Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification, Microsoft Teams Rooms certification or equivalent, Extron Control Professional certification, CompTIA Security+ or equivalent System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
09/21/2026
Full time
Job Description Job Description Job Title: A/V Lead System Integrator Location: Washington, DC Type: Direct Hire Work Model: Onsite - onsite Security Clearance: US Citizenship and ability to obtain a public trust or higher Responsibilities Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations Develop and maintain A/V system architecture documentation, diagrams, and configuration records Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements Serve as the on-site technical lead for executive briefing center operations and high-visibility events Maintain on-call availability outside core business hours to support executive engagements and priority events as needed Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles Lead, mentor, and supervise A/V systems integration team members Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards Support recruitment, onboarding, and professional development of A/V team personnel Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate Requirements Minimum 6-8 years of hands-on enterprise A/V systems integration and operations experience Demonstrated experience designing, integrating, and managing enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems Proven experience supporting executive-level engagements and high-visibility events in a professional environment Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture Demonstrated experience leading or supervising A/V technical teams Expert-level proficiency in: Enterprise A/V system design, integration, and operations Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech) Digital signage systems and management platforms Microsoft Teams Rooms configuration and management A/V over IP technologies and transport protocols Display technologies (LED, LCD, projection systems) Audio systems (DSP configuration, microphone arrays, speaker systems) Strong working knowledge of: Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast) Microsoft 365 and Teams administration as it relates to A/V endpoints ITSM platforms (e.g., ServiceNow) IT security principles applicable to A/V systems ITIL 4 change and incident management practices Certified Technology Specialist (CTS) - AVIXA (required) CTS-I (Certified Technology Specialist - Installation) (required) CTS-D (Certified Technology Specialist - Design) (strongly preferred) Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification, Microsoft Teams Rooms certification or equivalent, Extron Control Professional certification, CompTIA Security+ or equivalent System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Specialist II, Sysco Technology Support - GSC - US
Sysco Honolulu, Hawaii
Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
09/21/2026
Full time
Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
Network Tech - 27 Weeks Paid Training, No Experience Required
US ARMY Nashville, Tennessee
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
09/21/2026
Full time
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
Network Tech - 27 Weeks Paid Training, No Experience Required
US ARMY Cincinnati, Ohio
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
09/21/2026
Full time
Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter
Desktop Systems Specialist
Thomson Reuters Eagan, Minnesota
Job Description Thomson Reuters is seeking a Desktop Systems Specialist to provide responsive, customer-focused technical support to colleagues across the AMERS region. Based in our Minnesota office, you will be part of a global support organization that helps ensure employees have reliable, secure, and effective workplace technology. The Desktop Systems Specialist will troubleshoot common end-user hardware, software, access, and device issues. You will support Windows and macOS devices, basic mobile-device needs, collaboration tools, and other standard workplace technology. This is a hands-on support role for someone who enjoys solving problems, helping customers, and learning new technologies. You will resolve support tickets, prepare and deploy equipment, maintain accurate inventory records, update support documentation, and partner with other IT teams when an issue requires escalation. Key Responsibilities Provide onsite and remote technical support for end-user hardware, software, access, and connectivity issues. Monitor the Helpdesk or Service Center queue and respond to incidents and service requests within established service expectations. Troubleshoot Windows and macOS laptops, desktops, monitors, docks, printers, peripherals, and standard productivity applications. Configure, deploy, replace, and recover end-user devices in accordance with established processes. Provide basic support for mobile devices, including setup, enrollment, access, and common troubleshooting. Assist with basic user-account, access, and device-management requests in Microsoft Entra ID, Intune, or similar enterprise tools. Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and related services. Maintain accurate hardware and software inventory records, including equipment assignments, returns, and lifecycle updates. Provide basic onsite support for conference rooms, meeting technology, and audiovisual equipment. Escalate more complex technical issues to the appropriate infrastructure, security, network, application, or support teams. Participate in technology projects, such as device refreshes, equipment deployments, office moves, and software rollouts. Create and update knowledge-base articles, support documentation, and standard operating procedures. Identify recurring issues and share recommendations to improve support processes, documentation, or customer experience. Deliver professional, empathetic, and customer-focused support to colleagues with varying levels of technical experience. Required Qualifications 2+ years of experience in desktop support, IT service desk, field services, technical support, workplace technology, or a related role. Experience supporting Windows and macOS devices in a business, education, or enterprise environment. Experience troubleshooting common end-user hardware, software, peripherals, printers, connectivity, and productivity-application issues. Familiarity with ticketing systems and documenting technical issues, troubleshooting steps, and resolutions. Basic familiarity with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Basic familiarity with user-account or device-management tools, such as Microsoft Entra ID, Azure Active Directory, Microsoft Intune, or similar platforms. Experience preparing, configuring, deploying, or supporting laptops and other end-user equipment. Strong customer-service, written communication, and verbal communication skills. Strong problem-solving skills and the ability to follow established processes, troubleshoot methodically, and escalate issues when needed. Ability to manage multiple support requests and work effectively both independently and as part of a team. Ability to work from the Minnesota office and provide onsite support as required. Preferred Qualifications Experience supporting iOS or Android devices in a business environment. Familiarity with mobile-device-management or endpoint-management tools, such as Microsoft Intune. Experience supporting conference-room or video-conferencing technology, including Microsoft Teams Rooms, displays, cameras, microphones, or related equipment. Experience with device imaging, Windows Autopilot, Apple device enrollment, or comparable deployment processes. Familiarity with ServiceNow or another IT service-management platform. Basic knowledge of networking concepts, such as Wi-Fi, VPN, and connectivity troubleshooting. Experience maintaining IT asset inventory or supporting hardware lifecycle processes. Experience creating or updating knowledge-base articles, end-user guides, or support documentation. Relevant entry-level certifications, such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals, are beneficial but not required. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $56,700 USD - $105,300 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters . click apply for full job details
09/21/2026
Full time
Job Description Thomson Reuters is seeking a Desktop Systems Specialist to provide responsive, customer-focused technical support to colleagues across the AMERS region. Based in our Minnesota office, you will be part of a global support organization that helps ensure employees have reliable, secure, and effective workplace technology. The Desktop Systems Specialist will troubleshoot common end-user hardware, software, access, and device issues. You will support Windows and macOS devices, basic mobile-device needs, collaboration tools, and other standard workplace technology. This is a hands-on support role for someone who enjoys solving problems, helping customers, and learning new technologies. You will resolve support tickets, prepare and deploy equipment, maintain accurate inventory records, update support documentation, and partner with other IT teams when an issue requires escalation. Key Responsibilities Provide onsite and remote technical support for end-user hardware, software, access, and connectivity issues. Monitor the Helpdesk or Service Center queue and respond to incidents and service requests within established service expectations. Troubleshoot Windows and macOS laptops, desktops, monitors, docks, printers, peripherals, and standard productivity applications. Configure, deploy, replace, and recover end-user devices in accordance with established processes. Provide basic support for mobile devices, including setup, enrollment, access, and common troubleshooting. Assist with basic user-account, access, and device-management requests in Microsoft Entra ID, Intune, or similar enterprise tools. Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and related services. Maintain accurate hardware and software inventory records, including equipment assignments, returns, and lifecycle updates. Provide basic onsite support for conference rooms, meeting technology, and audiovisual equipment. Escalate more complex technical issues to the appropriate infrastructure, security, network, application, or support teams. Participate in technology projects, such as device refreshes, equipment deployments, office moves, and software rollouts. Create and update knowledge-base articles, support documentation, and standard operating procedures. Identify recurring issues and share recommendations to improve support processes, documentation, or customer experience. Deliver professional, empathetic, and customer-focused support to colleagues with varying levels of technical experience. Required Qualifications 2+ years of experience in desktop support, IT service desk, field services, technical support, workplace technology, or a related role. Experience supporting Windows and macOS devices in a business, education, or enterprise environment. Experience troubleshooting common end-user hardware, software, peripherals, printers, connectivity, and productivity-application issues. Familiarity with ticketing systems and documenting technical issues, troubleshooting steps, and resolutions. Basic familiarity with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Basic familiarity with user-account or device-management tools, such as Microsoft Entra ID, Azure Active Directory, Microsoft Intune, or similar platforms. Experience preparing, configuring, deploying, or supporting laptops and other end-user equipment. Strong customer-service, written communication, and verbal communication skills. Strong problem-solving skills and the ability to follow established processes, troubleshoot methodically, and escalate issues when needed. Ability to manage multiple support requests and work effectively both independently and as part of a team. Ability to work from the Minnesota office and provide onsite support as required. Preferred Qualifications Experience supporting iOS or Android devices in a business environment. Familiarity with mobile-device-management or endpoint-management tools, such as Microsoft Intune. Experience supporting conference-room or video-conferencing technology, including Microsoft Teams Rooms, displays, cameras, microphones, or related equipment. Experience with device imaging, Windows Autopilot, Apple device enrollment, or comparable deployment processes. Familiarity with ServiceNow or another IT service-management platform. Basic knowledge of networking concepts, such as Wi-Fi, VPN, and connectivity troubleshooting. Experience maintaining IT asset inventory or supporting hardware lifecycle processes. Experience creating or updating knowledge-base articles, end-user guides, or support documentation. Relevant entry-level certifications, such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals, are beneficial but not required. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $56,700 USD - $105,300 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters . click apply for full job details
Data Center Technician
The Archetype Strategy Ashburn, Virginia
Job Description Job Description Data Center Technician (Cabling Specialist) - Job Summary Detail-oriented Data Center Technician specializing in structured cabling, rack and stack, and physical layer infrastructure within enterprise and hyperscale environments. Experienced in installing, routing, terminating, labeling, and testing copper and fiber optic cabling to support servers, network devices, and storage systems. Proficient in maintaining organized cable management systems to ensure optimal airflow, performance, and scalability. Skilled in reading network diagrams, following industry standards (TIA/EIA, BICSI), and performing troubleshooting on physical connectivity issues. Adept at working in fast-paced data center environments while adhering to strict safety, security, and change management protocols. Strong understanding of patch panel configuration, cross-connects, cable tracing, and documentation updates within DCIM systems. Committed to minimizing downtime, supporting infrastructure deployments, and maintaining high standards of quality and operational efficiency. Powered by JazzHR 6dIJXlyJqi
09/21/2026
Full time
Job Description Job Description Data Center Technician (Cabling Specialist) - Job Summary Detail-oriented Data Center Technician specializing in structured cabling, rack and stack, and physical layer infrastructure within enterprise and hyperscale environments. Experienced in installing, routing, terminating, labeling, and testing copper and fiber optic cabling to support servers, network devices, and storage systems. Proficient in maintaining organized cable management systems to ensure optimal airflow, performance, and scalability. Skilled in reading network diagrams, following industry standards (TIA/EIA, BICSI), and performing troubleshooting on physical connectivity issues. Adept at working in fast-paced data center environments while adhering to strict safety, security, and change management protocols. Strong understanding of patch panel configuration, cross-connects, cable tracing, and documentation updates within DCIM systems. Committed to minimizing downtime, supporting infrastructure deployments, and maintaining high standards of quality and operational efficiency. Powered by JazzHR 6dIJXlyJqi
Specialist II, Sysco Technology Support - GSC - US
Sysco Honolulu, Hawaii
Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
09/21/2026
Full time
Brief description: The position involves assisting the Sysco Technology (ST) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the ST support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the ST Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
Palo Alto Firewall Engineer
System One Springfield, Virginia
Job Description Job Description Job Title: Palo Alto Firewall Engineer Location: Springfield, VA Type: Contract To Hire Compensation: $80/hr. W2 Benefits available Conversion Salary: $150,000 annually plus benefits Work Model: Onsite Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph Responsibilities Lead the design, requirements analysis, testing, integration, and implementation of secure network architectures centered on the Palo Alto Networks ecosystem. Serve as the lead technical authority for administering, configuring, and troubleshooting Palo Alto Networks Next-Generation Firewalls (NGFWs) across a hybrid enterprise environment. Engineer and implement solutions for customer Change Requests (CRQs); assess impacts on enterprise transport and security activities and provide technically sound recommendations. Serve as the technical representative for assigned projects and coordinate issues with the appropriate owners, organizations, contract leadership, and customer leadership. Manage the full lifecycle of Palo Alto hardware and software, including complex hardware refreshes, PAN-OS upgrades, legacy-platform sustainment, physical troubleshooting, and line-card replacements. Develop, oversee, and maintain configuration-management processes, network architecture diagrams, technical documentation, integration and test plans, and Standard Operating Procedures (SOPs) for Palo Alto security platforms. Use Panorama for centralized policy management, including templates, device groups, inheritance, and consistent configuration across a diverse fleet of physical and virtual firewalls. Configure and maintain advanced security capabilities and profiles, including App-ID, User-ID, Content-ID, SSL Decryption, WildFire, NAT, IPSec VPNs, and threat prevention. Oversee security-incident reporting, documentation, investigation, and corrective-action development. Act as a liaison to contract/customer management and the government Designated Approving Authority (DAA) regarding network-security status, policies, procedures, and risks. Evaluate and report on new and emerging network-security and communications technologies to improve network capacity, performance, reliability, standardization, and security. Provide mentorship and technical oversight to junior engineers and serve as an escalation point for complex troubleshooting. Follow all customer network-security processes and procedures, maintain compliance with Government and QA standards, and ensure service-performance indicators are met or exceeded. Requirements Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph. A minimum of 7+ years of hands-on experience administering, configuring, and troubleshooting Palo Alto Networks NGFWs in large-scale enterprise/global environments. Active Palo Alto Networks Certified Network Security Engineer (PCNSE) certification. DoD 8140.01 and DoD 8570.01-M IAT Level II compliance (for example, Security+ CE). Ability to obtain and maintain a CSSP Infrastructure Support certification within 120 days of the start date. Deep practical knowledge of legacy Gen 2/Gen 3 Palo Alto hardware, including PA-3000 and PA-5000 series platforms, legacy CLI, hardware troubleshooting, and line-card replacements. Experience deploying and managing modern PAN-OS architectures, including Prisma Access (SASE), Prisma SD-WAN, and VM-Series virtual firewalls in cloud environments such as AWS, Azure, GCP, or private-cloud. Proven expertise with Panorama for centralized policy management, template/device-group inheritance, and configuration deployment across a hybrid firewall fleet. Advanced understanding of BGP, OSPF, IPSec VPNs, NAT, TLS/SSL, mutual TLS (mTLS), HTTP, SAML, OAuth, OCSP revocation, DoD PKI, Kerberos, LDAP, and Active Directory. Experience with F5 technologies, including APM, AFM, and SSL Orchestrator (SSLO), and troubleshooting TLS/SSL handshake/connection issues. Strong network design, engineering, implementation, and troubleshooting skills, including ROM equipment lists and cost estimates. Knowledge of DISA and Intelligence Community security standards and requirements. Excellent interpersonal skills and technical judgment with the ability to work independently and support weekend/evening work if needed. Bachelor's degree in IT, Cybersecurity, Computer Science, or a related field, with additional relevant experience considered in lieu of a degree. Desired Qualifications Active Palo Alto Networks Certified Network Security Consultant (PCNSC) or Prisma Certified SASE Professional (PCSAE). F5 Networks Certified Technology Specialist (CTS). Cisco CCNP, CCVP, CCNA, CCDP, or equivalent. ITIL v3 Foundations and/or ISC2 CISSP Certification. Proficiency in Python and automation tools such as Ansible, Terraform, or Palo Alto XML/REST APIs. Hands-on experience with Cortex XDR or Cortex XSOAR. Experience with Palo Alto Networks Expedition for migration and rule consolidation. Knowledge of Zero Trust Network Access (ZTNA) architectures and additional security platforms (e.g., Juniper SRX, Cisco FTD/ASA). Master's degree in related fields is a plus. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Baltimore
09/21/2026
Full time
Job Description Job Description Job Title: Palo Alto Firewall Engineer Location: Springfield, VA Type: Contract To Hire Compensation: $80/hr. W2 Benefits available Conversion Salary: $150,000 annually plus benefits Work Model: Onsite Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph Responsibilities Lead the design, requirements analysis, testing, integration, and implementation of secure network architectures centered on the Palo Alto Networks ecosystem. Serve as the lead technical authority for administering, configuring, and troubleshooting Palo Alto Networks Next-Generation Firewalls (NGFWs) across a hybrid enterprise environment. Engineer and implement solutions for customer Change Requests (CRQs); assess impacts on enterprise transport and security activities and provide technically sound recommendations. Serve as the technical representative for assigned projects and coordinate issues with the appropriate owners, organizations, contract leadership, and customer leadership. Manage the full lifecycle of Palo Alto hardware and software, including complex hardware refreshes, PAN-OS upgrades, legacy-platform sustainment, physical troubleshooting, and line-card replacements. Develop, oversee, and maintain configuration-management processes, network architecture diagrams, technical documentation, integration and test plans, and Standard Operating Procedures (SOPs) for Palo Alto security platforms. Use Panorama for centralized policy management, including templates, device groups, inheritance, and consistent configuration across a diverse fleet of physical and virtual firewalls. Configure and maintain advanced security capabilities and profiles, including App-ID, User-ID, Content-ID, SSL Decryption, WildFire, NAT, IPSec VPNs, and threat prevention. Oversee security-incident reporting, documentation, investigation, and corrective-action development. Act as a liaison to contract/customer management and the government Designated Approving Authority (DAA) regarding network-security status, policies, procedures, and risks. Evaluate and report on new and emerging network-security and communications technologies to improve network capacity, performance, reliability, standardization, and security. Provide mentorship and technical oversight to junior engineers and serve as an escalation point for complex troubleshooting. Follow all customer network-security processes and procedures, maintain compliance with Government and QA standards, and ensure service-performance indicators are met or exceeded. Requirements Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph. A minimum of 7+ years of hands-on experience administering, configuring, and troubleshooting Palo Alto Networks NGFWs in large-scale enterprise/global environments. Active Palo Alto Networks Certified Network Security Engineer (PCNSE) certification. DoD 8140.01 and DoD 8570.01-M IAT Level II compliance (for example, Security+ CE). Ability to obtain and maintain a CSSP Infrastructure Support certification within 120 days of the start date. Deep practical knowledge of legacy Gen 2/Gen 3 Palo Alto hardware, including PA-3000 and PA-5000 series platforms, legacy CLI, hardware troubleshooting, and line-card replacements. Experience deploying and managing modern PAN-OS architectures, including Prisma Access (SASE), Prisma SD-WAN, and VM-Series virtual firewalls in cloud environments such as AWS, Azure, GCP, or private-cloud. Proven expertise with Panorama for centralized policy management, template/device-group inheritance, and configuration deployment across a hybrid firewall fleet. Advanced understanding of BGP, OSPF, IPSec VPNs, NAT, TLS/SSL, mutual TLS (mTLS), HTTP, SAML, OAuth, OCSP revocation, DoD PKI, Kerberos, LDAP, and Active Directory. Experience with F5 technologies, including APM, AFM, and SSL Orchestrator (SSLO), and troubleshooting TLS/SSL handshake/connection issues. Strong network design, engineering, implementation, and troubleshooting skills, including ROM equipment lists and cost estimates. Knowledge of DISA and Intelligence Community security standards and requirements. Excellent interpersonal skills and technical judgment with the ability to work independently and support weekend/evening work if needed. Bachelor's degree in IT, Cybersecurity, Computer Science, or a related field, with additional relevant experience considered in lieu of a degree. Desired Qualifications Active Palo Alto Networks Certified Network Security Consultant (PCNSC) or Prisma Certified SASE Professional (PCSAE). F5 Networks Certified Technology Specialist (CTS). Cisco CCNP, CCVP, CCNA, CCDP, or equivalent. ITIL v3 Foundations and/or ISC2 CISSP Certification. Proficiency in Python and automation tools such as Ansible, Terraform, or Palo Alto XML/REST APIs. Hands-on experience with Cortex XDR or Cortex XSOAR. Experience with Palo Alto Networks Expedition for migration and rule consolidation. Knowledge of Zero Trust Network Access (ZTNA) architectures and additional security platforms (e.g., Juniper SRX, Cisco FTD/ASA). Master's degree in related fields is a plus. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Baltimore

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