Job Description Job Description Position Overview The Network Security Engineer role sits within the Information Technology Department and exists to keep the organization's WAN, LAN, voice, and cloud infrastructure running efficiently, reliably, and securely. While the role retains the full scope of traditional network engineering, this description places heightened emphasis on cybersecurity operations and Microsoft Azure security, reflecting the organization's continued shift toward hybrid and cloud-hosted infrastructure. The successful candidate will partner with third-party providers and internal IT leadership to defend the network and cloud environment against malware, intrusion, and emerging cyber-threats; maintain firewalls, identity controls, and access policies; ensure reliable backups and disaster recovery; and act as a key contributor to the organization's overall security posture across both on-premises and Azure-hosted resources. Cybersecurity & Azure Security Responsibilities (Primary Emphasis) • Lead and support efforts to harden the network and cloud environment against malware, ransomware, and intrusion, including proactive identification of emerging cyber-threats and at-risk areas across LAN, WAN, WLAN, SD-WAN, and Azure-hosted workloads. • Design, implement, and maintain security controls within Microsoft Azure, including Azure Active Directory / Entra ID, Conditional Access policies, Multi-Factor Authentication (MFA), Privileged Identity Management (PIM), and Azure role-based access control (RBAC). • Monitor and respond to alerts from Microsoft Defender for Cloud, Microsoft Sentinel (or equivalent SIEM), and Helpdesk/security partner tooling, escalating high-risk issues to IT Management in a timely manner. • Configure and maintain Cisco Meraki firewall security settings, network segmentation (subnetting/VLANs), and access permission groups to enforce least-privilege principles across both on-premises and cloud resources. • Implement and maintain Azure network security components such as Network Security Groups (NSGs), Azure Firewall, Azure VPN/ExpressRoute connections, and Azure Bastion for secure remote access. • Support identity and access management initiatives, including device hardening, endpoint security, single sign-on (SSO), and Group Policy enforcement for domain-wide computer and user security baselines. • Ensure secure, regularly-tested backups of critical systems and servers, including the organization's Nutanix hyper-converged and Cohesity backup environments, with attention to ransomware-resilient and immutable backup practices. • Participate in vulnerability management and patching cycles (Microsoft Intune), prioritizing remediation of high-severity findings across servers, network devices, and cloud resources. • Maintain and continuously improve security documentation, including network topology, data flow, incident response procedures, and Azure security architecture diagrams. • Assist in security awareness initiatives and end-user training to reinforce safe computing practices and compliance with IT framework, policies, and procedures. • Support audits and compliance efforts related to data protection, access control, and cloud security standards, providing evidence and documentation as required. Core Network Engineering Responsibilities • Perform day-to-day networking tasks to ensure network reliability, availability, and serviceability with minimal interruption. • Provide technical support, respond to work orders and tickets, and analyze and resolve reported network problems. • Install and troubleshoot LAN, WAN, WLAN, and SD-WAN connectivity, including DNS, DHCP, and TCP/IP services. • Develop and maintain complex documentation for installation, network topology, and troubleshooting of communications hardware and software. • Work with the IT Team to coordinate and install server updates, patches, and certificates. • Maintain an enterprise-wide inventory of all server and network infrastructure assets, including warranty status and lifecycle management. • Provide server systems support, administration, and documentation, including Windows Server operating systems and hypervisor-based environments (Nutanix AHV). • Work with the Sr. Network Engineer to maintain and update the company's hyper-converged Nutanix solution and Cohesity backup solution. • Create and maintain IT-related end-user training documentation. • Participate in the on-call rotation as needed and required. • Demonstrate excellent time management and prioritization skills, balancing routine tasks with urgent support and security needs. • Adhere to, support, and foster compliance with the IT framework, policies, and procedures across the user base. • Act as a strong team player who continually seeks to grow technical expertise and the scope of the role. Knowledge, Skills & Experience Required Technical Skills • Strong working knowledge of cybersecurity principles, including threat detection, firewall management (Cisco Meraki and Fortigate), network segmentation, and identity-based security controls. • Hands-on experience with Microsoft Azure security tools and services (Azure AD/Entra ID, Conditional Access, MFA, NSGs, Azure Firewall, Defender for Cloud, or Sentinel). • Ability to troubleshoot current Windows and Server operating systems, including patching and hardware support. • Experience troubleshooting LAN, WAN, WLAN, and SD-WAN environments (DNS, DHCP, TCP/IP). • Solid understanding of network segmentation (sub-netting) and VLANs. • Experience with a patch management solution (WSUS and/or Microsoft Intune) and structured vulnerability remediation. • Familiarity or working knowledge of hypervisor-based servers and computing; Nutanix AHV experience a plus. • Understanding of hybrid identity and access management concepts spanning on-premises Active Directory and Azure AD. Desired Technical Skills • Microsoft Azure security certifications (e.g., SC-200, SC-300, AZ-500) or demonstrated equivalent experience. • Citrix XenApp Server support (Studio, Director, Storefront, Apps). • Active Directory domain infrastructure and Group Policy administration for domain-wide computer and user policies. • NTFS file permissions and data access governance. • Security focus on device hardening, endpoint protection, and identity management across hybrid environments. • Experience with SIEM platforms, security monitoring, and incident response workflows. Education & Experience • Minimum 10 years of experience working in an IT department performing similar duties, with demonstrated exposure to network security and cloud security practices. • Professional certifications such as MCP, A+, Network+, Security+, or Microsoft Azure security certifications (SC-200, SC-300, AZ-500) are preferred. Working Environment • No special physical requirements for this position. • General office conditions. • Some light lifting and bending. • Periods of sitting. • Travel 20% Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
09/24/2026
Full time
Job Description Job Description Position Overview The Network Security Engineer role sits within the Information Technology Department and exists to keep the organization's WAN, LAN, voice, and cloud infrastructure running efficiently, reliably, and securely. While the role retains the full scope of traditional network engineering, this description places heightened emphasis on cybersecurity operations and Microsoft Azure security, reflecting the organization's continued shift toward hybrid and cloud-hosted infrastructure. The successful candidate will partner with third-party providers and internal IT leadership to defend the network and cloud environment against malware, intrusion, and emerging cyber-threats; maintain firewalls, identity controls, and access policies; ensure reliable backups and disaster recovery; and act as a key contributor to the organization's overall security posture across both on-premises and Azure-hosted resources. Cybersecurity & Azure Security Responsibilities (Primary Emphasis) • Lead and support efforts to harden the network and cloud environment against malware, ransomware, and intrusion, including proactive identification of emerging cyber-threats and at-risk areas across LAN, WAN, WLAN, SD-WAN, and Azure-hosted workloads. • Design, implement, and maintain security controls within Microsoft Azure, including Azure Active Directory / Entra ID, Conditional Access policies, Multi-Factor Authentication (MFA), Privileged Identity Management (PIM), and Azure role-based access control (RBAC). • Monitor and respond to alerts from Microsoft Defender for Cloud, Microsoft Sentinel (or equivalent SIEM), and Helpdesk/security partner tooling, escalating high-risk issues to IT Management in a timely manner. • Configure and maintain Cisco Meraki firewall security settings, network segmentation (subnetting/VLANs), and access permission groups to enforce least-privilege principles across both on-premises and cloud resources. • Implement and maintain Azure network security components such as Network Security Groups (NSGs), Azure Firewall, Azure VPN/ExpressRoute connections, and Azure Bastion for secure remote access. • Support identity and access management initiatives, including device hardening, endpoint security, single sign-on (SSO), and Group Policy enforcement for domain-wide computer and user security baselines. • Ensure secure, regularly-tested backups of critical systems and servers, including the organization's Nutanix hyper-converged and Cohesity backup environments, with attention to ransomware-resilient and immutable backup practices. • Participate in vulnerability management and patching cycles (Microsoft Intune), prioritizing remediation of high-severity findings across servers, network devices, and cloud resources. • Maintain and continuously improve security documentation, including network topology, data flow, incident response procedures, and Azure security architecture diagrams. • Assist in security awareness initiatives and end-user training to reinforce safe computing practices and compliance with IT framework, policies, and procedures. • Support audits and compliance efforts related to data protection, access control, and cloud security standards, providing evidence and documentation as required. Core Network Engineering Responsibilities • Perform day-to-day networking tasks to ensure network reliability, availability, and serviceability with minimal interruption. • Provide technical support, respond to work orders and tickets, and analyze and resolve reported network problems. • Install and troubleshoot LAN, WAN, WLAN, and SD-WAN connectivity, including DNS, DHCP, and TCP/IP services. • Develop and maintain complex documentation for installation, network topology, and troubleshooting of communications hardware and software. • Work with the IT Team to coordinate and install server updates, patches, and certificates. • Maintain an enterprise-wide inventory of all server and network infrastructure assets, including warranty status and lifecycle management. • Provide server systems support, administration, and documentation, including Windows Server operating systems and hypervisor-based environments (Nutanix AHV). • Work with the Sr. Network Engineer to maintain and update the company's hyper-converged Nutanix solution and Cohesity backup solution. • Create and maintain IT-related end-user training documentation. • Participate in the on-call rotation as needed and required. • Demonstrate excellent time management and prioritization skills, balancing routine tasks with urgent support and security needs. • Adhere to, support, and foster compliance with the IT framework, policies, and procedures across the user base. • Act as a strong team player who continually seeks to grow technical expertise and the scope of the role. Knowledge, Skills & Experience Required Technical Skills • Strong working knowledge of cybersecurity principles, including threat detection, firewall management (Cisco Meraki and Fortigate), network segmentation, and identity-based security controls. • Hands-on experience with Microsoft Azure security tools and services (Azure AD/Entra ID, Conditional Access, MFA, NSGs, Azure Firewall, Defender for Cloud, or Sentinel). • Ability to troubleshoot current Windows and Server operating systems, including patching and hardware support. • Experience troubleshooting LAN, WAN, WLAN, and SD-WAN environments (DNS, DHCP, TCP/IP). • Solid understanding of network segmentation (sub-netting) and VLANs. • Experience with a patch management solution (WSUS and/or Microsoft Intune) and structured vulnerability remediation. • Familiarity or working knowledge of hypervisor-based servers and computing; Nutanix AHV experience a plus. • Understanding of hybrid identity and access management concepts spanning on-premises Active Directory and Azure AD. Desired Technical Skills • Microsoft Azure security certifications (e.g., SC-200, SC-300, AZ-500) or demonstrated equivalent experience. • Citrix XenApp Server support (Studio, Director, Storefront, Apps). • Active Directory domain infrastructure and Group Policy administration for domain-wide computer and user policies. • NTFS file permissions and data access governance. • Security focus on device hardening, endpoint protection, and identity management across hybrid environments. • Experience with SIEM platforms, security monitoring, and incident response workflows. Education & Experience • Minimum 10 years of experience working in an IT department performing similar duties, with demonstrated exposure to network security and cloud security practices. • Professional certifications such as MCP, A+, Network+, Security+, or Microsoft Azure security certifications (SC-200, SC-300, AZ-500) are preferred. Working Environment • No special physical requirements for this position. • General office conditions. • Some light lifting and bending. • Periods of sitting. • Travel 20% Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Description Job Description Description: MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary The Network Security Engineer is an individual contributor role reporting to the Sr. Network Operations Manager. This is a contract-to-perm position (6-month contract), based in Boca Raton, FL (Hybrid), supporting the Boca Raton and Atlanta (ATL) data centers. This role provides dedicated engineering capacity for the ownership, hardening, and reliability of the organization's on-premises and hybrid infrastructure. The Network Security Engineer sustains a predictable remediation cadence across recurring security obligations - including monthly patching, zero-day response, vulnerability remediation, OS hardening, and cloud security score - while maintaining core platform services that underpin 24/7 operational reliability. This role is critical to reducing key-person risk, closing the capacity gap between rising compliance/audit workloads and existing staffing, and ensuring remediation tied to penetration tests, annual Security Risk Assessments (SRAs), and HIPAA assessments is completed on schedule. Key Responsibilities Security Remediation & Compliance Execute remediation for findings from penetration tests, annual Security Risk Assessments (SRAs), and HIPAA assessments, ensuring items are tracked to closure within defined SLAs; work with Project Managers, technology stack owners, and third-party resources to ensure timely delivery. Lead monthly patching cycles and rapid zero-day response across on-prem and hybrid server environments. Apply security remediations on infrastructure appliances including Cisco switches, firewalls (Palo Alto, Fortinet, Cisco Meraki), Linux appliances, and the virtual server environment and SANs (VMware, vSphere). Perform vulnerability remediation and OS/system hardening in line with established security baselines and audit requirements. Maintain a remediation burndown and support reporting on patch/vulnerability KPIs, including critical remediation timelines and cloud security score. Core Platform & Infrastructure Ownership Track Azure Security Score trends and drive remediation of flagged recommendations, providing regular posture reporting to leadership and audit stakeholders. Manage the full PKI infrastructure/SSL certificate lifecycle, including issuance, renewal, tracking, and remediation of expiring or non-compliant certificates, and manage key vault rotations for critical cloud-hosted applications. Utilize automation tools to deploy required machine certificates across the organization. Manage syslog retention and forwarding across on-premises and cloud infrastructure, supporting the Security team's SIEM ingestion, correlation, and compliance reporting needs. Administer network micro-segmentation using Illumio, including policy design, enforcement, and ongoing tuning. Review and administer security tools to harden network edge security, including next generation firewalls, SD-WAN, and switching, striving for zero trust networks. Manage wireless security, including network access control (NAC), utilizing Cisco wireless and HPE Aruba ClearPass. Administer Identity and Access Management/Privileged Access Management (IAM/PAM) using BeyondTrust for remote server access, including access reviews and privileged session controls. Manage and review Azure RBAC roles and access privileges, and perform Active Directory hardening in compliance with discovered vulnerabilities and best practices. Review and secure SDLC servers and hosted applications, both on-premises and in Azure, applying measures to keep all public endpoints secure. Operational Reliability & Risk Reduction Balance day-to-day operational demands (SSL renewals/rotations, security remediation, configuration hardening, troubleshooting) with planned, time-bound deliverables. Identify and reduce single-point-of-failure risk by documenting procedures and cross-training across PKI, AD, cloud access, segmentation, and patching functions. Partner with the Azure DevOps and Security teams to align on-prem/hybrid remediation with broader cloud governance and security initiatives. Escalate emerging risks, audit exceptions, and outage-driving conflicts between operational and remediation priorities to leadership. Key Competencies Analytical: synthesizes complex or diverse technical information, using intuition and experience to complement data. Collaboration: openly partners with security operations, DevOps, and business stakeholders, valuing diverse perspectives and building productive relationships. Communication: listens and responds effectively to stakeholder needs; writes and speaks clearly and persuasively. Initiative and personal accountability: identifies and creates solutions independently, sets and meets deadlines, and reports timely and prepared. Problem solving/decision making: thinks strategically, drawing on diverse sources to identify issues, risks, and trends and determine optimal, timely solutions. Strong troubleshooting skills and the ability to manage competing priorities between reactive operational work and scheduled remediation projects. Ability to support 24/7 platform reliability, including scheduled evening and weekend work for monthly patching cycles, zero-day response, and maintenance outside normal business hours. Ability to travel periodically between the Boca Raton, FL and Atlanta (ATL) data centers as needed. Requirements: Qualifications Required Qualifications Bachelor's degree in Computer Science, Information Security, or a related field; at least five (5) years of related business experience in network security, systems engineering, or infrastructure operations in an enterprise environment, or an equivalent combination of education and professional experience. Hands-on experience with both on-premises and cloud infrastructure platforms, including vulnerability management, patch management, and OS hardening across Windows and/or Linux server environments. Experience with PKI/SSL certificate lifecycle management and IAM/PAM tools (e.g., BeyondTrust or equivalent). Experience partnering with security operations/SIEM teams to onboard new log sources and ensure reliable syslog delivery from network infrastructure. Working knowledge of hybrid Active Directory/Microsoft Entra ID environments and familiarity with network segmentation concepts and tools (e.g., Illumio or comparable micro-segmentation platforms). Experience supporting audit and compliance remediation cycles, such as HIPAA assessments, SRAs, or penetration test findings. Proficiency with firewalls and network security appliances (Palo Alto, Fortinet, Cisco Meraki, Cisco switches), SD-WAN/next-generation firewall administration, and wireless security/NAC (Cisco wireless, HPE Aruba ClearPass). This is a hybrid role based in Boca Raton, FL, with periodic on-site support required at the Boca Raton and Atlanta (ATL) data centers. At no time may work be performed, or computer systems accessed, from outside of the U.S. Preferred Qualifications Vendor-specific certifications, Microsoft Azure, Security+, CISSP, GIAC, or an equivalent security certification. Scripting/automation experience (e.g., PowerShell) for remediation and hardening tasks. Why Join MDVIP? Be part of a mission-driven organization leading innovation in personalized healthcare. Drive transformation and growth in a dynamic, fast-paced environment. Competitive Compensation: Attractive base salary complemented by performance-based incentives. Comprehensive Benefits: Health, dental, vision insurance, and retirement plans. Professional Development: Access to ongoing training and leadership development programs. Positive Work Environment: Consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence. MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture. If you require accommodations during the application or interview process, please let us know, and we will be happy to assist. Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements . click apply for full job details
09/24/2026
Full time
Job Description Job Description Description: MDVIP: Transforming Primary Care, One Patient at a Time MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. Position Summary The Network Security Engineer is an individual contributor role reporting to the Sr. Network Operations Manager. This is a contract-to-perm position (6-month contract), based in Boca Raton, FL (Hybrid), supporting the Boca Raton and Atlanta (ATL) data centers. This role provides dedicated engineering capacity for the ownership, hardening, and reliability of the organization's on-premises and hybrid infrastructure. The Network Security Engineer sustains a predictable remediation cadence across recurring security obligations - including monthly patching, zero-day response, vulnerability remediation, OS hardening, and cloud security score - while maintaining core platform services that underpin 24/7 operational reliability. This role is critical to reducing key-person risk, closing the capacity gap between rising compliance/audit workloads and existing staffing, and ensuring remediation tied to penetration tests, annual Security Risk Assessments (SRAs), and HIPAA assessments is completed on schedule. Key Responsibilities Security Remediation & Compliance Execute remediation for findings from penetration tests, annual Security Risk Assessments (SRAs), and HIPAA assessments, ensuring items are tracked to closure within defined SLAs; work with Project Managers, technology stack owners, and third-party resources to ensure timely delivery. Lead monthly patching cycles and rapid zero-day response across on-prem and hybrid server environments. Apply security remediations on infrastructure appliances including Cisco switches, firewalls (Palo Alto, Fortinet, Cisco Meraki), Linux appliances, and the virtual server environment and SANs (VMware, vSphere). Perform vulnerability remediation and OS/system hardening in line with established security baselines and audit requirements. Maintain a remediation burndown and support reporting on patch/vulnerability KPIs, including critical remediation timelines and cloud security score. Core Platform & Infrastructure Ownership Track Azure Security Score trends and drive remediation of flagged recommendations, providing regular posture reporting to leadership and audit stakeholders. Manage the full PKI infrastructure/SSL certificate lifecycle, including issuance, renewal, tracking, and remediation of expiring or non-compliant certificates, and manage key vault rotations for critical cloud-hosted applications. Utilize automation tools to deploy required machine certificates across the organization. Manage syslog retention and forwarding across on-premises and cloud infrastructure, supporting the Security team's SIEM ingestion, correlation, and compliance reporting needs. Administer network micro-segmentation using Illumio, including policy design, enforcement, and ongoing tuning. Review and administer security tools to harden network edge security, including next generation firewalls, SD-WAN, and switching, striving for zero trust networks. Manage wireless security, including network access control (NAC), utilizing Cisco wireless and HPE Aruba ClearPass. Administer Identity and Access Management/Privileged Access Management (IAM/PAM) using BeyondTrust for remote server access, including access reviews and privileged session controls. Manage and review Azure RBAC roles and access privileges, and perform Active Directory hardening in compliance with discovered vulnerabilities and best practices. Review and secure SDLC servers and hosted applications, both on-premises and in Azure, applying measures to keep all public endpoints secure. Operational Reliability & Risk Reduction Balance day-to-day operational demands (SSL renewals/rotations, security remediation, configuration hardening, troubleshooting) with planned, time-bound deliverables. Identify and reduce single-point-of-failure risk by documenting procedures and cross-training across PKI, AD, cloud access, segmentation, and patching functions. Partner with the Azure DevOps and Security teams to align on-prem/hybrid remediation with broader cloud governance and security initiatives. Escalate emerging risks, audit exceptions, and outage-driving conflicts between operational and remediation priorities to leadership. Key Competencies Analytical: synthesizes complex or diverse technical information, using intuition and experience to complement data. Collaboration: openly partners with security operations, DevOps, and business stakeholders, valuing diverse perspectives and building productive relationships. Communication: listens and responds effectively to stakeholder needs; writes and speaks clearly and persuasively. Initiative and personal accountability: identifies and creates solutions independently, sets and meets deadlines, and reports timely and prepared. Problem solving/decision making: thinks strategically, drawing on diverse sources to identify issues, risks, and trends and determine optimal, timely solutions. Strong troubleshooting skills and the ability to manage competing priorities between reactive operational work and scheduled remediation projects. Ability to support 24/7 platform reliability, including scheduled evening and weekend work for monthly patching cycles, zero-day response, and maintenance outside normal business hours. Ability to travel periodically between the Boca Raton, FL and Atlanta (ATL) data centers as needed. Requirements: Qualifications Required Qualifications Bachelor's degree in Computer Science, Information Security, or a related field; at least five (5) years of related business experience in network security, systems engineering, or infrastructure operations in an enterprise environment, or an equivalent combination of education and professional experience. Hands-on experience with both on-premises and cloud infrastructure platforms, including vulnerability management, patch management, and OS hardening across Windows and/or Linux server environments. Experience with PKI/SSL certificate lifecycle management and IAM/PAM tools (e.g., BeyondTrust or equivalent). Experience partnering with security operations/SIEM teams to onboard new log sources and ensure reliable syslog delivery from network infrastructure. Working knowledge of hybrid Active Directory/Microsoft Entra ID environments and familiarity with network segmentation concepts and tools (e.g., Illumio or comparable micro-segmentation platforms). Experience supporting audit and compliance remediation cycles, such as HIPAA assessments, SRAs, or penetration test findings. Proficiency with firewalls and network security appliances (Palo Alto, Fortinet, Cisco Meraki, Cisco switches), SD-WAN/next-generation firewall administration, and wireless security/NAC (Cisco wireless, HPE Aruba ClearPass). This is a hybrid role based in Boca Raton, FL, with periodic on-site support required at the Boca Raton and Atlanta (ATL) data centers. At no time may work be performed, or computer systems accessed, from outside of the U.S. Preferred Qualifications Vendor-specific certifications, Microsoft Azure, Security+, CISSP, GIAC, or an equivalent security certification. Scripting/automation experience (e.g., PowerShell) for remediation and hardening tasks. Why Join MDVIP? Be part of a mission-driven organization leading innovation in personalized healthcare. Drive transformation and growth in a dynamic, fast-paced environment. Competitive Compensation: Attractive base salary complemented by performance-based incentives. Comprehensive Benefits: Health, dental, vision insurance, and retirement plans. Professional Development: Access to ongoing training and leadership development programs. Positive Work Environment: Consistently recognized as a Great Place to Work , fostering a culture of collaboration and excellence. MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture. If you require accommodations during the application or interview process, please let us know, and we will be happy to assist. Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements . click apply for full job details
We are seeking an experienced and driven IT Director to make a positive impact on our organization. The ideal candidate will possess significant experience in managed services leadership, infrastructure development, cybersecurity, and advanced Microsoft technologies. This role presents an exciting opportunity to drive IT strategy, execution, and innovation across hardware, software, and network systems. This is a true hands-on, working IT Director. We are looking for someone who can set the strategy, lead at the executive level, AND still personally execute the technical work. Key Responsibilities: Leadership & Strategy: Lead IT teams to design and implement technology strategies that align with business goals, with a focus on growth, scalability, and operational efficiency. Managed Services & Vendor Management: Oversee IT services and manage vendor relationships to ensure timely support and adherence to service level agreements (SLAs). Establish contracts and maintain communication with key suppliers for hardware, software, and network support. Infrastructure & Security: Drive the development and enhancement of IT infrastructure, ensuring secure and effective networking, server, storage, and data management systems. Oversee security protocols to protect organizational assets. Microsoft Expertise: Utilize advanced knowledge of Microsoft technologies (Office 365, Active Directory, MS Server) to optimize system performance, troubleshoot issues, and manage enterprise systems. Process Management & Execution: Design and implement regular maintenance schedules for IT infrastructure. Lead initiatives to evaluate, onboard, and integrate new software solutions to improve organizational efficiency. Collaboration & Communication: Work cross-functionally with teams to define and complete IT projects. Communicate technology solutions and concepts effectively to all stakeholders. Disaster Recovery & Strategic Planning: Implement and maintain disaster recovery plans. Support capacity planning for hardware, software, and network infrastructure to ensure business continuity and scalability. Technical Requirements & Competencies: Business Acumen & Leadership: Mastery of competencies at the Director level, including Business Acumen, Perspective, Decision Quality, Organizational Agility, and Process Management/Execution. IT Infrastructure & Security Expertise: Advanced knowledge of IT infrastructure, including network systems (Meraki), servers, storage, and cloud platforms. Strong expertise in security protocols and best practices. Microsoft Technologies: Advanced knowledge and hands-on experience with Microsoft technologies, including Office 365, Active Directory, MS Server. Expertise in SQL Server and integration with Blackbaud Raiser's Edge and Financial Edge. Reporting & Data Management: Proficiency in SQL queries, Crystal Reports, and SSRS (SQL Server Reporting Services). Software & Applications: Experience with IT systems used in nonprofit or foundation environments, Experience with software evaluation, onboarding, and integration. Communication Skills: Excellent oral and written communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders. Project Management & Process Optimization: Proven experience in project management and process improvement. Ability to evaluate, develop, and implement processes that improve operational efficiency. Training & Development: Ability to identify technical training needs within the organization and coordinate with HR or vendors to deliver solutions. Experience in providing training to staff on technology-related topics, including report creation and data queries. Qualifications: 5+ years of progressive experience in technology management, with a strong background in managed services, infrastructure development, and security. Experience working in mid to large-size companies, with nonprofit or foundation experience a plus. Bachelor's Degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., Microsoft Certified Solutions Expert, CompTIA Security+, Cisco) are a plus. Tasks/Functions: Vendor/Supplier Management: Establish agreements and contracts with key vendors and suppliers, ensuring agreed-upon communication protocols and service level expectations. Manage ongoing relationships with vendors to ensure hardware, software, and network support meets operational needs. Project & Process Management: Collaborate with all departments to define IT solutions that improve efficiency and meet organizational needs. Regularly evaluate and enhance processes for IT infrastructure maintenance, software integration, and system updates. Foster innovation by exploring new technologies, processes, and methodologies to improve business operations. Training & Policies & Procedures: Identify and address technical training needs within the organization. Recommend and maintain IT policies and procedures based on performance evaluations and organizational needs. Support external audits, including financial, security assessments, and organizational accreditation. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
09/24/2026
Full time
We are seeking an experienced and driven IT Director to make a positive impact on our organization. The ideal candidate will possess significant experience in managed services leadership, infrastructure development, cybersecurity, and advanced Microsoft technologies. This role presents an exciting opportunity to drive IT strategy, execution, and innovation across hardware, software, and network systems. This is a true hands-on, working IT Director. We are looking for someone who can set the strategy, lead at the executive level, AND still personally execute the technical work. Key Responsibilities: Leadership & Strategy: Lead IT teams to design and implement technology strategies that align with business goals, with a focus on growth, scalability, and operational efficiency. Managed Services & Vendor Management: Oversee IT services and manage vendor relationships to ensure timely support and adherence to service level agreements (SLAs). Establish contracts and maintain communication with key suppliers for hardware, software, and network support. Infrastructure & Security: Drive the development and enhancement of IT infrastructure, ensuring secure and effective networking, server, storage, and data management systems. Oversee security protocols to protect organizational assets. Microsoft Expertise: Utilize advanced knowledge of Microsoft technologies (Office 365, Active Directory, MS Server) to optimize system performance, troubleshoot issues, and manage enterprise systems. Process Management & Execution: Design and implement regular maintenance schedules for IT infrastructure. Lead initiatives to evaluate, onboard, and integrate new software solutions to improve organizational efficiency. Collaboration & Communication: Work cross-functionally with teams to define and complete IT projects. Communicate technology solutions and concepts effectively to all stakeholders. Disaster Recovery & Strategic Planning: Implement and maintain disaster recovery plans. Support capacity planning for hardware, software, and network infrastructure to ensure business continuity and scalability. Technical Requirements & Competencies: Business Acumen & Leadership: Mastery of competencies at the Director level, including Business Acumen, Perspective, Decision Quality, Organizational Agility, and Process Management/Execution. IT Infrastructure & Security Expertise: Advanced knowledge of IT infrastructure, including network systems (Meraki), servers, storage, and cloud platforms. Strong expertise in security protocols and best practices. Microsoft Technologies: Advanced knowledge and hands-on experience with Microsoft technologies, including Office 365, Active Directory, MS Server. Expertise in SQL Server and integration with Blackbaud Raiser's Edge and Financial Edge. Reporting & Data Management: Proficiency in SQL queries, Crystal Reports, and SSRS (SQL Server Reporting Services). Software & Applications: Experience with IT systems used in nonprofit or foundation environments, Experience with software evaluation, onboarding, and integration. Communication Skills: Excellent oral and written communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders. Project Management & Process Optimization: Proven experience in project management and process improvement. Ability to evaluate, develop, and implement processes that improve operational efficiency. Training & Development: Ability to identify technical training needs within the organization and coordinate with HR or vendors to deliver solutions. Experience in providing training to staff on technology-related topics, including report creation and data queries. Qualifications: 5+ years of progressive experience in technology management, with a strong background in managed services, infrastructure development, and security. Experience working in mid to large-size companies, with nonprofit or foundation experience a plus. Bachelor's Degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., Microsoft Certified Solutions Expert, CompTIA Security+, Cisco) are a plus. Tasks/Functions: Vendor/Supplier Management: Establish agreements and contracts with key vendors and suppliers, ensuring agreed-upon communication protocols and service level expectations. Manage ongoing relationships with vendors to ensure hardware, software, and network support meets operational needs. Project & Process Management: Collaborate with all departments to define IT solutions that improve efficiency and meet organizational needs. Regularly evaluate and enhance processes for IT infrastructure maintenance, software integration, and system updates. Foster innovation by exploring new technologies, processes, and methodologies to improve business operations. Training & Policies & Procedures: Identify and address technical training needs within the organization. Recommend and maintain IT policies and procedures based on performance evaluations and organizational needs. Support external audits, including financial, security assessments, and organizational accreditation. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/24/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Application Support Engineer serves as a Tier 2 (L2) technical support resource within the Association's Production Management organization. This role is responsible for monitoring, troubleshooting, incident resolution, service restoration, and operational support for critical business applications and services across the enterprise technology landscape. Working closely with the Availability Command Center (ACC), Tier 1 Operations, Application Engineering teams, Infrastructure teams, and external vendors, this position provides technical expertise for application incidents, operational issues, and service stability initiatives. The engineer investigates and resolves application performance issues, system alerts, batch processing failures, integration problems, middleware issues, and production incidents impacting business operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available for this position. What You'll Do: Design, develop, test, and implement technical solutions that support business objectives. Write, maintain, and enhance code to deliver new features, system improvements, and ongoing product enhancements. Troubleshoot, and resolve technical issues and production incidents to ensure system reliability and performance. Analyze systems and processes to identify opportunities for improvement and drive operational efficiency. Define technical specifications, standards, and requirements that support scalable and sustainable applications Follow established Software Development Lifecycle (SDLC) practices, including requirements gathering, development, testing, deployment, and maintenance. Ensure risks associated with business activities are appropriately identified, assessed, monitored, and managed in accordance with organizational risk and compliance standards. What You Have: Bachelor's degree; OR 4 years of relevant education and/or experience. Basic Understanding of one or more of the following: Java, Swift, Objective-C, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python, Mainframe technologies including COBOL, JCL, CICS, DB2, IMS, MQ, and z/OS.+ Experience with enterprise monitoring and observability tools such as Splunk, Dynatrace, Datadog, New Relic, Grafana, AppDynamics, Azure Monitor, or similar platforms. Ability to analyze logs, traces, metrics, and application performance data to identify service degradation and outage conditions. Familiarity with Kubernetes, OpenShift, Docker containers, and microservice-based applications. Understanding of API-driven architectures and integration technologies. Experience with ServiceNow, Jira, Confluence, or similar operational platforms. Understanding of Incident, Problem, Change, Event, and Knowledge Management processes. What Sets You Apart: 2+ years of experience supporting enterprise applications, infrastructure, cloud platforms, or production environments, including troubleshooting across multiple technology domains. Experience in an Enterprise Availability Command Center (ACC), Production Operations, Site Reliability Engineering (SRE), or comparable service restoration environment, with direct involvement in high-severity incident response and recovery activities. Strong analytical and problem-solving skills, with the ability to correlate monitoring, logging, and operational data to diagnose issues and restore critical business services. Working knowledge of observability, automation, service resiliency, SRE principles, and operational process improvement. Experience working within Incident Management processes and operational support procedures, with the ability to coordinate technical teams and communicate effectively during service disruptions. Experience supporting highly regulated industries such as financial services, insurance, or healthcare; ITIL Foundation certification and Azure or AWS certifications preferred. US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $ 77,120.00 - $ 147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Job Description We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and cloud-connected environments. This is not primarily an architecture/design role. The priority is a hands-on engineer who can administer, configure, maintain, troubleshoot, patch, upgrade, back up, validate, document, and operate production security platforms with minimal ramp-up. Firewall operations: hands-on Cisco and Palo Alto firewall administration, rule changes, NAT, troubleshooting, policy cleanup, upgrades, backups, logging, and production support. VPN / remote access: support for remote-access VPN, site-to-site VPN, user connectivity issues, certificates, authentication flows, and after-hours troubleshooting. RSA / MFA administration: RSA SecurID or equivalent MFA operations, token support, server administration, user troubleshooting, VPN integration, certificates, patching, backups, logs, and monitoring. Day-to-day operations: ticket resolution, monitoring alerts, health checks, change requests, incident support, maintenance windows, operational reporting, and customer support. Configuration and administration: installing, configuring, maintaining, patching, upgrading, backing up, validating, and troubleshooting assigned security platforms. Production troubleshooting: strong TCP/IP, DNS, routing, firewall logs, packet captures, VPN authentication, certificate, and connectivity troubleshooting. Documentation and process discipline: SOPs, runbooks, diagrams, change records, rollback plans, evidence collection, knowledge transfer, and formal change management. Federal/customer environment maturity: Public Trust eligibility, regulated-environment documentation, customer support, cross-team coordination, and comfort working with government stakeholders. The best candidate can credibly say: "I have operated enterprise Cisco and Palo Alto firewalls in production, handled firewall rule changes and troubleshooting, supported VPN users and site-to-site tunnels, administered or supported RSA/MFA tied to VPN access, followed formal change-management processes, maintained documentation and backups, and can step into daily operational support with minimal ramp-up." Scope and Role Boundaries Primary platforms include Cisco ASA/Firepower/FTD/FMC, Palo Alto NGFW/Panorama/GlobalProtect, remote-access and site-to-site VPN, RSA SecurID Authentication Manager or comparable MFA, monitoring/logging/SIEM integrations, and related network security controls. Coordinate with SOC/NOC, cloud, identity/directory, wireless/LAN, server, endpoint, system owner, application, governance, and vendor teams during changes, incidents, troubleshooting, compliance, and audit support. Cloudflare, Cisco ISE/NAC, secure web/email gateways, packet visibility tools, SD-WAN/SASE/ZTNA, AWS/Azure security, and F5/application-delivery awareness are useful where they intersect with assigned operational support, but the core need is firewall, VPN, RSA/MFA, and production operations. Key Responsibilities Provide daily, weekly, monthly, and annual operational support for assigned security systems, including tickets, alerts, health checks, email/phone support, metrics, status reporting, and operational validation. Administer and troubleshoot enterprise firewalls, including rule bases, NAT, segmentation, high availability, threat prevention, VPN integration, logging, secure baselines, rule reviews, recertification, cleanup, and decommissioning. Install, configure, maintain, patch, upgrade, back up, and validate firewall, VPN, MFA, and related network security systems in production environments. Support remote-access VPN, site-to-site VPN, partner connectivity, cloud connectivity, mobile/remote users, certificates, authentication policies, availability, utilization, and user access issues. Maintain and troubleshoot RSA SecurID Authentication Manager or equivalent MFA services, including servers/appliances, agents, certificates, HA, backups, logs, monitoring, directory integration, VPN authentication, and token lifecycle support. Respond to incidents, vulnerability notices, urgent requests, vendor advisories, PSIRT notices, system alerts, and emergency troubleshooting while minimizing service disruption. Use firewall logs, VPN logs, packet captures, SIEM data, monitoring tools, DNS/routing checks, and standard diagnostics to resolve complex connectivity, authentication, TLS/certificate, and application-flow issues. Create and maintain topology diagrams, equipment inventories, configurations, SOPs, runbooks, implementation plans, rollback plans, build/upgrade procedures, troubleshooting notes, and knowledge articles. Follow approved change, release, incident, problem, and configuration-management processes; prepare change records, peer-review materials, validation evidence, root-cause analysis, metrics, and audit artifacts. Support vulnerability remediation, POA&M tracking, continuous monitoring, compliance reviews, audit evidence collection, and coordination with ISSO, system owner, and security governance teams. Requirements 7+ years of experience in network security engineering, network infrastructure, cybersecurity infrastructure, or a closely related role. 5+ years of hands-on experience administering, maintaining, and troubleshooting enterprise firewall platforms in production environments. Hands-on experience with Cisco security technologies such as Cisco ASA, Firepower, FTD, FMC, AnyConnect/Secure Client, or equivalent Cisco firewall/VPN platforms. Hands-on experience with Palo Alto Networks technologies such as NGFW, Panorama, GlobalProtect, security profiles, App-ID/User-ID, logging, and policy optimization. Experience administering or supporting RSA SecurID Authentication Manager or comparable enterprise MFA/two-factor authentication platforms, including token support, server operations, patching/upgrades, backups, certificates, monitoring, and directory/VPN integration. Strong knowledge of firewall policy, NAT, VPNs, routing, DNS, DHCP, BGP, TLS/certificates, packet captures, log analysis, segmentation, high availability, and common network diagnostic tools. Experience with enterprise monitoring, logging, SIEM, alerting, vulnerability management, incident response, formal change management, and regulated-environment documentation. Ability to create clear technical documentation, support customers and stakeholders, prioritize operational work, communicate clearly, and coordinate across technical teams. Ability to obtain and maintain a Public Trust background investigation. Desired Certifications Relevant certifications are helpful but should not replace demonstrated hands-on experience. Examples include CCNP Security, CCIE Security, PCNSE, PCCSE, CISSP, CCSP, AWS Certified Security - Specialty, AWS Advanced Networking - Specialty, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Network Engineer Associate, CompTIA Security+, CompTIA CySA+, GIAC certifications, or equivalent vendor/cloud certifications. Core Competencies Enterprise firewall engineering and policy lifecycle management VPN, remote access, RSA/MFA, and token lifecycle operations Cloudflare, edge security, secure access, and Zero Trust support Content filtering, secure web/email gateway, and NAC operations Hybrid-cloud network security and secure connectivity Monitoring, logging, SIEM integration, and incident response support Security visibility, packet analysis, and advanced troubleshooting Vulnerability remediation, compliance evidence, and POA&M support Change management, documentation, reporting, and operational metrics Technical leadership, customer support, and cross-team collaboration Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance
09/24/2026
Full time
Job Description Job Description We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and cloud-connected environments. This is not primarily an architecture/design role. The priority is a hands-on engineer who can administer, configure, maintain, troubleshoot, patch, upgrade, back up, validate, document, and operate production security platforms with minimal ramp-up. Firewall operations: hands-on Cisco and Palo Alto firewall administration, rule changes, NAT, troubleshooting, policy cleanup, upgrades, backups, logging, and production support. VPN / remote access: support for remote-access VPN, site-to-site VPN, user connectivity issues, certificates, authentication flows, and after-hours troubleshooting. RSA / MFA administration: RSA SecurID or equivalent MFA operations, token support, server administration, user troubleshooting, VPN integration, certificates, patching, backups, logs, and monitoring. Day-to-day operations: ticket resolution, monitoring alerts, health checks, change requests, incident support, maintenance windows, operational reporting, and customer support. Configuration and administration: installing, configuring, maintaining, patching, upgrading, backing up, validating, and troubleshooting assigned security platforms. Production troubleshooting: strong TCP/IP, DNS, routing, firewall logs, packet captures, VPN authentication, certificate, and connectivity troubleshooting. Documentation and process discipline: SOPs, runbooks, diagrams, change records, rollback plans, evidence collection, knowledge transfer, and formal change management. Federal/customer environment maturity: Public Trust eligibility, regulated-environment documentation, customer support, cross-team coordination, and comfort working with government stakeholders. The best candidate can credibly say: "I have operated enterprise Cisco and Palo Alto firewalls in production, handled firewall rule changes and troubleshooting, supported VPN users and site-to-site tunnels, administered or supported RSA/MFA tied to VPN access, followed formal change-management processes, maintained documentation and backups, and can step into daily operational support with minimal ramp-up." Scope and Role Boundaries Primary platforms include Cisco ASA/Firepower/FTD/FMC, Palo Alto NGFW/Panorama/GlobalProtect, remote-access and site-to-site VPN, RSA SecurID Authentication Manager or comparable MFA, monitoring/logging/SIEM integrations, and related network security controls. Coordinate with SOC/NOC, cloud, identity/directory, wireless/LAN, server, endpoint, system owner, application, governance, and vendor teams during changes, incidents, troubleshooting, compliance, and audit support. Cloudflare, Cisco ISE/NAC, secure web/email gateways, packet visibility tools, SD-WAN/SASE/ZTNA, AWS/Azure security, and F5/application-delivery awareness are useful where they intersect with assigned operational support, but the core need is firewall, VPN, RSA/MFA, and production operations. Key Responsibilities Provide daily, weekly, monthly, and annual operational support for assigned security systems, including tickets, alerts, health checks, email/phone support, metrics, status reporting, and operational validation. Administer and troubleshoot enterprise firewalls, including rule bases, NAT, segmentation, high availability, threat prevention, VPN integration, logging, secure baselines, rule reviews, recertification, cleanup, and decommissioning. Install, configure, maintain, patch, upgrade, back up, and validate firewall, VPN, MFA, and related network security systems in production environments. Support remote-access VPN, site-to-site VPN, partner connectivity, cloud connectivity, mobile/remote users, certificates, authentication policies, availability, utilization, and user access issues. Maintain and troubleshoot RSA SecurID Authentication Manager or equivalent MFA services, including servers/appliances, agents, certificates, HA, backups, logs, monitoring, directory integration, VPN authentication, and token lifecycle support. Respond to incidents, vulnerability notices, urgent requests, vendor advisories, PSIRT notices, system alerts, and emergency troubleshooting while minimizing service disruption. Use firewall logs, VPN logs, packet captures, SIEM data, monitoring tools, DNS/routing checks, and standard diagnostics to resolve complex connectivity, authentication, TLS/certificate, and application-flow issues. Create and maintain topology diagrams, equipment inventories, configurations, SOPs, runbooks, implementation plans, rollback plans, build/upgrade procedures, troubleshooting notes, and knowledge articles. Follow approved change, release, incident, problem, and configuration-management processes; prepare change records, peer-review materials, validation evidence, root-cause analysis, metrics, and audit artifacts. Support vulnerability remediation, POA&M tracking, continuous monitoring, compliance reviews, audit evidence collection, and coordination with ISSO, system owner, and security governance teams. Requirements 7+ years of experience in network security engineering, network infrastructure, cybersecurity infrastructure, or a closely related role. 5+ years of hands-on experience administering, maintaining, and troubleshooting enterprise firewall platforms in production environments. Hands-on experience with Cisco security technologies such as Cisco ASA, Firepower, FTD, FMC, AnyConnect/Secure Client, or equivalent Cisco firewall/VPN platforms. Hands-on experience with Palo Alto Networks technologies such as NGFW, Panorama, GlobalProtect, security profiles, App-ID/User-ID, logging, and policy optimization. Experience administering or supporting RSA SecurID Authentication Manager or comparable enterprise MFA/two-factor authentication platforms, including token support, server operations, patching/upgrades, backups, certificates, monitoring, and directory/VPN integration. Strong knowledge of firewall policy, NAT, VPNs, routing, DNS, DHCP, BGP, TLS/certificates, packet captures, log analysis, segmentation, high availability, and common network diagnostic tools. Experience with enterprise monitoring, logging, SIEM, alerting, vulnerability management, incident response, formal change management, and regulated-environment documentation. Ability to create clear technical documentation, support customers and stakeholders, prioritize operational work, communicate clearly, and coordinate across technical teams. Ability to obtain and maintain a Public Trust background investigation. Desired Certifications Relevant certifications are helpful but should not replace demonstrated hands-on experience. Examples include CCNP Security, CCIE Security, PCNSE, PCCSE, CISSP, CCSP, AWS Certified Security - Specialty, AWS Advanced Networking - Specialty, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Network Engineer Associate, CompTIA Security+, CompTIA CySA+, GIAC certifications, or equivalent vendor/cloud certifications. Core Competencies Enterprise firewall engineering and policy lifecycle management VPN, remote access, RSA/MFA, and token lifecycle operations Cloudflare, edge security, secure access, and Zero Trust support Content filtering, secure web/email gateway, and NAC operations Hybrid-cloud network security and secure connectivity Monitoring, logging, SIEM integration, and incident response support Security visibility, packet analysis, and advanced troubleshooting Vulnerability remediation, compliance evidence, and POA&M support Change management, documentation, reporting, and operational metrics Technical leadership, customer support, and cross-team collaboration Benefits 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance
Accelerate Your Career with Leidos! Unleash your potential by joining us on a path of growth, collaboration, and mastery of cutting-edge technical challenges. Leidos empowers you to take charge of your career trajectory through immersive training, dynamic teamwork, and exposure to impactful missions. The National Security Sector at Leidos has an exciting opportunity for a SIGINT Subject Matter Expert (SME) at Fort Meade, MD. This critical role is part of a robust program supporting Air Combat Command's (ACC) Intelligence, Surveillance, and Reconnaissance (ISR) mission. Note: This opportunity is a temporary position with the potential to transition into a permanent role. The position is currently anticipated to run through Summer 2026, offering a chance to make a meaningful impact within a defined timeframe. Don't miss the opportunity to showcase your skills and grow with us! Location: Fort Meade, Maryland As a SIGINT SME, you'll serve as a pivotal force driving Air Force and National Security Agency Technical SIGINT (TechSIGINT) policies. Your expertise will play a vital role in shaping the future of AF SCC TechSIGINT operations. What You'll Do: Be the essential bridge between the NSA and the Air Force for TechSIGINT revitalization, championing mission-critical needs and delivering enhanced capabilities. Provide strategic guidance on Air Force TechSIGINT and TCPED policies, strategies, and standards. Lead the way in operations management, crafting innovative plans and initiatives to strengthen the Air Force enterprise. Collaborate with 16 AF and its ISR Wings to sustain a high-performing operational environment, with a focus on compliance and quality assurance. Advocate for operational policies, influencing high-level decision-making alongside key leaders. Represent 16 AF with diverse organizations, fostering meaningful connections across DoD directorates, intelligence agencies, academia, and industry. The Essentials (Basic Qualifications): Educational/ Overall Experience Requirements: Bachelor's Degree (with 12+ years of experience) or Master's Degree (with 10+ years of experience). Additional related experience, advanced certifications and training or, a combination of all three may substitute for a degree. Graduated from a DoD or National Intelligence Agency SIGINT school. Security Clearance: Current TS/SCI with Polygraph. Solid background in Tactical Processing, Exploitation, and Dissemination (PED). Expertise in ISR platforms and direct collaboration with national and strategic intelligence missions. Strong familiarity with the Joint Command and DoD structure. What Sets You Apart (Preferred Qualifications): In-depth understanding of TechSIGINT policy Advanced SIGINT Training Previous work in an Air Operations Center (AOC) environment. Knowledge of national and airborne collection programs. Step into a role where your technical know-how will shape mission success and strategic growth. Be the driving force in advancing SIGINT operations for national security. Are you ready to grow with us? Let's make an impact together AMSOPP1 If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: January 6, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
09/23/2026
Full time
Accelerate Your Career with Leidos! Unleash your potential by joining us on a path of growth, collaboration, and mastery of cutting-edge technical challenges. Leidos empowers you to take charge of your career trajectory through immersive training, dynamic teamwork, and exposure to impactful missions. The National Security Sector at Leidos has an exciting opportunity for a SIGINT Subject Matter Expert (SME) at Fort Meade, MD. This critical role is part of a robust program supporting Air Combat Command's (ACC) Intelligence, Surveillance, and Reconnaissance (ISR) mission. Note: This opportunity is a temporary position with the potential to transition into a permanent role. The position is currently anticipated to run through Summer 2026, offering a chance to make a meaningful impact within a defined timeframe. Don't miss the opportunity to showcase your skills and grow with us! Location: Fort Meade, Maryland As a SIGINT SME, you'll serve as a pivotal force driving Air Force and National Security Agency Technical SIGINT (TechSIGINT) policies. Your expertise will play a vital role in shaping the future of AF SCC TechSIGINT operations. What You'll Do: Be the essential bridge between the NSA and the Air Force for TechSIGINT revitalization, championing mission-critical needs and delivering enhanced capabilities. Provide strategic guidance on Air Force TechSIGINT and TCPED policies, strategies, and standards. Lead the way in operations management, crafting innovative plans and initiatives to strengthen the Air Force enterprise. Collaborate with 16 AF and its ISR Wings to sustain a high-performing operational environment, with a focus on compliance and quality assurance. Advocate for operational policies, influencing high-level decision-making alongside key leaders. Represent 16 AF with diverse organizations, fostering meaningful connections across DoD directorates, intelligence agencies, academia, and industry. The Essentials (Basic Qualifications): Educational/ Overall Experience Requirements: Bachelor's Degree (with 12+ years of experience) or Master's Degree (with 10+ years of experience). Additional related experience, advanced certifications and training or, a combination of all three may substitute for a degree. Graduated from a DoD or National Intelligence Agency SIGINT school. Security Clearance: Current TS/SCI with Polygraph. Solid background in Tactical Processing, Exploitation, and Dissemination (PED). Expertise in ISR platforms and direct collaboration with national and strategic intelligence missions. Strong familiarity with the Joint Command and DoD structure. What Sets You Apart (Preferred Qualifications): In-depth understanding of TechSIGINT policy Advanced SIGINT Training Previous work in an Air Operations Center (AOC) environment. Knowledge of national and airborne collection programs. Step into a role where your technical know-how will shape mission success and strategic growth. Be the driving force in advancing SIGINT operations for national security. Are you ready to grow with us? Let's make an impact together AMSOPP1 If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: January 6, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Accelerate Your Career with Leidos! Unleash your potential by joining us on a path of growth, collaboration, and mastery of cutting-edge technical challenges. Leidos empowers you to take charge of your career trajectory through immersive training, dynamic teamwork, and exposure to impactful missions. The National Security Sector at Leidos has an exciting opportunity for a SIGINT Subject Matter Expert (SME) at Fort Meade, MD. This critical role is part of a robust program supporting Air Combat Command's (ACC) Intelligence, Surveillance, and Reconnaissance (ISR) mission. Note: This opportunity is a temporary position with the potential to transition into a permanent role. The position is currently anticipated to run through Summer 2026, offering a chance to make a meaningful impact within a defined timeframe. Don't miss the opportunity to showcase your skills and grow with us! Location: Fort Meade, Maryland As a SIGINT SME, you'll serve as a pivotal force driving Air Force and National Security Agency Technical SIGINT (TechSIGINT) policies. Your expertise will play a vital role in shaping the future of AF SCC TechSIGINT operations. What You'll Do: Be the essential bridge between the NSA and the Air Force for TechSIGINT revitalization, championing mission-critical needs and delivering enhanced capabilities. Provide strategic guidance on Air Force TechSIGINT and TCPED policies, strategies, and standards. Lead the way in operations management, crafting innovative plans and initiatives to strengthen the Air Force enterprise. Collaborate with 16 AF and its ISR Wings to sustain a high-performing operational environment, with a focus on compliance and quality assurance. Advocate for operational policies, influencing high-level decision-making alongside key leaders. Represent 16 AF with diverse organizations, fostering meaningful connections across DoD directorates, intelligence agencies, academia, and industry. The Essentials (Basic Qualifications): Educational/ Overall Experience Requirements: Bachelor's Degree (with 12+ years of experience) or Master's Degree (with 10+ years of experience). Additional related experience, advanced certifications and training or, a combination of all three may substitute for a degree. Graduated from a DoD or National Intelligence Agency SIGINT school. Security Clearance: Current TS/SCI with Polygraph. Solid background in Tactical Processing, Exploitation, and Dissemination (PED). Expertise in ISR platforms and direct collaboration with national and strategic intelligence missions. Strong familiarity with the Joint Command and DoD structure. What Sets You Apart (Preferred Qualifications): In-depth understanding of TechSIGINT policy Advanced SIGINT Training Previous work in an Air Operations Center (AOC) environment. Knowledge of national and airborne collection programs. Step into a role where your technical know-how will shape mission success and strategic growth. Be the driving force in advancing SIGINT operations for national security. Are you ready to grow with us? Let's make an impact together AMSOPP1 If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: January 6, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
09/23/2026
Full time
Accelerate Your Career with Leidos! Unleash your potential by joining us on a path of growth, collaboration, and mastery of cutting-edge technical challenges. Leidos empowers you to take charge of your career trajectory through immersive training, dynamic teamwork, and exposure to impactful missions. The National Security Sector at Leidos has an exciting opportunity for a SIGINT Subject Matter Expert (SME) at Fort Meade, MD. This critical role is part of a robust program supporting Air Combat Command's (ACC) Intelligence, Surveillance, and Reconnaissance (ISR) mission. Note: This opportunity is a temporary position with the potential to transition into a permanent role. The position is currently anticipated to run through Summer 2026, offering a chance to make a meaningful impact within a defined timeframe. Don't miss the opportunity to showcase your skills and grow with us! Location: Fort Meade, Maryland As a SIGINT SME, you'll serve as a pivotal force driving Air Force and National Security Agency Technical SIGINT (TechSIGINT) policies. Your expertise will play a vital role in shaping the future of AF SCC TechSIGINT operations. What You'll Do: Be the essential bridge between the NSA and the Air Force for TechSIGINT revitalization, championing mission-critical needs and delivering enhanced capabilities. Provide strategic guidance on Air Force TechSIGINT and TCPED policies, strategies, and standards. Lead the way in operations management, crafting innovative plans and initiatives to strengthen the Air Force enterprise. Collaborate with 16 AF and its ISR Wings to sustain a high-performing operational environment, with a focus on compliance and quality assurance. Advocate for operational policies, influencing high-level decision-making alongside key leaders. Represent 16 AF with diverse organizations, fostering meaningful connections across DoD directorates, intelligence agencies, academia, and industry. The Essentials (Basic Qualifications): Educational/ Overall Experience Requirements: Bachelor's Degree (with 12+ years of experience) or Master's Degree (with 10+ years of experience). Additional related experience, advanced certifications and training or, a combination of all three may substitute for a degree. Graduated from a DoD or National Intelligence Agency SIGINT school. Security Clearance: Current TS/SCI with Polygraph. Solid background in Tactical Processing, Exploitation, and Dissemination (PED). Expertise in ISR platforms and direct collaboration with national and strategic intelligence missions. Strong familiarity with the Joint Command and DoD structure. What Sets You Apart (Preferred Qualifications): In-depth understanding of TechSIGINT policy Advanced SIGINT Training Previous work in an Air Operations Center (AOC) environment. Knowledge of national and airborne collection programs. Step into a role where your technical know-how will shape mission success and strategic growth. Be the driving force in advancing SIGINT operations for national security. Are you ready to grow with us? Let's make an impact together AMSOPP1 If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: January 6, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Mission Systems is seeking a Sr. Principal Industrial Security Analyst (4) or Principal Industrial Security Analyst (3) in Sunnyvale, CA. This is a multi-faceted security position, for the support of the site and programs as it relates to all applicable classified federal, contractual, customer and company requirements. This role is responsible for the day-to-day execution and oversight of the Industrial Security Program in compliance with the National Industrial Security Program Operating Manual (NISPOM), customer requirements, and internal policies. The responsibilities include but are not limited to the following: DD254 management Supporting fast-paced, high-profile programs; create, maintain and leverage working relationships with internal and external customers Develops, and administers, security programs and procedures for classified or proprietary materials, documents, and equipment Conduct and oversee self-inspections, internal assessments, and preparation for DCSA reviews Ensure proper handling, safeguarding, transmission, and accountability of classified information and material Coordinate required security reporting (e.g., adverse information, security incidents, violations, and suspicious contacts) Provide security guidance and training to junior employees, site leadership, and program teams Interface with DCSA/ISRs, government customers, and internal leadership Support implementation of enterprise security initiatives and continuous improvement efforts Studies and implements federal security regulations that apply to company operations Obtains rulings, interpretations, and acceptable deviations for compliance with regulations from government agencies Prepares manuals outlining regulations, and establishes procedures for handling, storing, and keeping records, and for granting personnel and visitors access to restricted records and materials Conducts security education classes and related briefings. Investigates security violations and prepares reports specifying preventive action to be taken This position can be filled at either a level 3 or level 4. Basic Qualifications for Principal Industrial Security Analyst 3: Bachelor's degree and 5+ years of Industrial Security or relevant experience; OR MS Degree and 3+ years of Industrial Security or relevant experience; an additional 4 years of applicable work experience may be substituted for a bachelor's degree. Experience with government security databases: DISS, NISS. Experience with safeguarding and accountability of classified information. Working knowledge of the following standards/documents; 32 CFR part 117, NISP. Proficiency with Microsoft Office Suite or 365, including MS Word, MS EXCEL. Current active SECRET Security Clearance, with ability to obtain/maintain Top Secret clearance. Basic Qualifications for Principal Industrial Security Analyst 4: Bachelor's degree and 8+ years of Industrial Security or relevant experience; OR MS Degree and 5+ years of Industrial Security or relevant experience; an additional 4 years of applicable work experience may be substituted for a bachelor's degree. Experience with government security databases: DISS, NISS. Experience with safeguarding and accountability of classified information. Working knowledge of the following standards/documents; 32 CFR part 117, NISP. Proficiency with Microsoft Office Suite or 365, including MS Word, MS EXCEL. Current active SECRET Security Clearance, with ability to obtain/maintain Top Secret clearance. Preferred Qualifications: Excellent customer service and communication skills Experience with Multi Facility Organization (MFO); experience as supporting FSO and multiple programs Experience managing Security Vendors and keeping projects on schedule Ability to work independently and follow projects through to completion Current Top-Secret clearance Ability to maintain flexibility to deal with changing priorities and deadlines OPSEC program experience Insider Threat Program experience COMSEC experience CDSE - FSO Program Management for Processing Facilities certificate Self-starter with minimal supervision Willing to work extended hours, in a fast paced, deadline driven environment, excellent communication skills speaking, writing skills and organized skills enabling effective communications Primary Level Salary Range: $94,200.00 - $141,200.00Secondary Level Salary Range: $117,500.00 - $176,300.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
09/23/2026
Full time
RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Mission Systems is seeking a Sr. Principal Industrial Security Analyst (4) or Principal Industrial Security Analyst (3) in Sunnyvale, CA. This is a multi-faceted security position, for the support of the site and programs as it relates to all applicable classified federal, contractual, customer and company requirements. This role is responsible for the day-to-day execution and oversight of the Industrial Security Program in compliance with the National Industrial Security Program Operating Manual (NISPOM), customer requirements, and internal policies. The responsibilities include but are not limited to the following: DD254 management Supporting fast-paced, high-profile programs; create, maintain and leverage working relationships with internal and external customers Develops, and administers, security programs and procedures for classified or proprietary materials, documents, and equipment Conduct and oversee self-inspections, internal assessments, and preparation for DCSA reviews Ensure proper handling, safeguarding, transmission, and accountability of classified information and material Coordinate required security reporting (e.g., adverse information, security incidents, violations, and suspicious contacts) Provide security guidance and training to junior employees, site leadership, and program teams Interface with DCSA/ISRs, government customers, and internal leadership Support implementation of enterprise security initiatives and continuous improvement efforts Studies and implements federal security regulations that apply to company operations Obtains rulings, interpretations, and acceptable deviations for compliance with regulations from government agencies Prepares manuals outlining regulations, and establishes procedures for handling, storing, and keeping records, and for granting personnel and visitors access to restricted records and materials Conducts security education classes and related briefings. Investigates security violations and prepares reports specifying preventive action to be taken This position can be filled at either a level 3 or level 4. Basic Qualifications for Principal Industrial Security Analyst 3: Bachelor's degree and 5+ years of Industrial Security or relevant experience; OR MS Degree and 3+ years of Industrial Security or relevant experience; an additional 4 years of applicable work experience may be substituted for a bachelor's degree. Experience with government security databases: DISS, NISS. Experience with safeguarding and accountability of classified information. Working knowledge of the following standards/documents; 32 CFR part 117, NISP. Proficiency with Microsoft Office Suite or 365, including MS Word, MS EXCEL. Current active SECRET Security Clearance, with ability to obtain/maintain Top Secret clearance. Basic Qualifications for Principal Industrial Security Analyst 4: Bachelor's degree and 8+ years of Industrial Security or relevant experience; OR MS Degree and 5+ years of Industrial Security or relevant experience; an additional 4 years of applicable work experience may be substituted for a bachelor's degree. Experience with government security databases: DISS, NISS. Experience with safeguarding and accountability of classified information. Working knowledge of the following standards/documents; 32 CFR part 117, NISP. Proficiency with Microsoft Office Suite or 365, including MS Word, MS EXCEL. Current active SECRET Security Clearance, with ability to obtain/maintain Top Secret clearance. Preferred Qualifications: Excellent customer service and communication skills Experience with Multi Facility Organization (MFO); experience as supporting FSO and multiple programs Experience managing Security Vendors and keeping projects on schedule Ability to work independently and follow projects through to completion Current Top-Secret clearance Ability to maintain flexibility to deal with changing priorities and deadlines OPSEC program experience Insider Threat Program experience COMSEC experience CDSE - FSO Program Management for Processing Facilities certificate Self-starter with minimal supervision Willing to work extended hours, in a fast paced, deadline driven environment, excellent communication skills speaking, writing skills and organized skills enabling effective communications Primary Level Salary Range: $94,200.00 - $141,200.00Secondary Level Salary Range: $117,500.00 - $176,300.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
FEQ327R368 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype-a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships - serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype - actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3-L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency - Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse design patterns, data governance frameworks, and cloud-native platforms Expert-level Databricks Platform knowledge (or equivalent depth in competing platforms with demonstrated rapid learning ability) Declared technical specialization with recognized depth - e.g., real-time architectures, ML/AI platforms, data governance, large-scale migrations, or industry-specific solutions Proven track record of driving consumption growth and platform adoption in large accounts Executive presence - ability to influence Directors, VPs, and C-level stakeholders on long-term data and AI strategy Experience leading competitive displacements and complex enterprise evaluations Strong strategic thinking - connecting technical architecture decisions to business outcomes and revenue impact Bachelor's or Master's degree in Computer Science, Engineering, or a quantitative discipline (or equivalent experience); advanced degrees are valued Nice to Have: Databricks certifications Prior experience at Databricks, Snowflake, AWS, Google, Microsoft, or a top-tier data/AI company Published thought leadership (blogs, conference talks, open source contributions) Industry vertical expertise with executive-level domain credibility Interview Process: Recruiter Screen Hiring Manager Screen Design and Architecture Interview Live Coding Assessment Build, Demo, Pitch! Presentation Reference Check Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $219,100-$301,300 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
09/23/2026
Full time
FEQ327R368 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype-a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships - serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype - actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3-L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency - Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse design patterns, data governance frameworks, and cloud-native platforms Expert-level Databricks Platform knowledge (or equivalent depth in competing platforms with demonstrated rapid learning ability) Declared technical specialization with recognized depth - e.g., real-time architectures, ML/AI platforms, data governance, large-scale migrations, or industry-specific solutions Proven track record of driving consumption growth and platform adoption in large accounts Executive presence - ability to influence Directors, VPs, and C-level stakeholders on long-term data and AI strategy Experience leading competitive displacements and complex enterprise evaluations Strong strategic thinking - connecting technical architecture decisions to business outcomes and revenue impact Bachelor's or Master's degree in Computer Science, Engineering, or a quantitative discipline (or equivalent experience); advanced degrees are valued Nice to Have: Databricks certifications Prior experience at Databricks, Snowflake, AWS, Google, Microsoft, or a top-tier data/AI company Published thought leadership (blogs, conference talks, open source contributions) Industry vertical expertise with executive-level domain credibility Interview Process: Recruiter Screen Hiring Manager Screen Design and Architecture Interview Live Coding Assessment Build, Demo, Pitch! Presentation Reference Check Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $219,100-$301,300 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
FEQ327R368 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype-a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships - serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype - actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3-L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency - Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse design patterns, data governance frameworks, and cloud-native platforms Expert-level Databricks Platform knowledge (or equivalent depth in competing platforms with demonstrated rapid learning ability) Declared technical specialization with recognized depth - e.g., real-time architectures, ML/AI platforms, data governance, large-scale migrations, or industry-specific solutions Proven track record of driving consumption growth and platform adoption in large accounts Executive presence - ability to influence Directors, VPs, and C-level stakeholders on long-term data and AI strategy Experience leading competitive displacements and complex enterprise evaluations Strong strategic thinking - connecting technical architecture decisions to business outcomes and revenue impact Bachelor's or Master's degree in Computer Science, Engineering, or a quantitative discipline (or equivalent experience); advanced degrees are valued Nice to Have: Databricks certifications Prior experience at Databricks, Snowflake, AWS, Google, Microsoft, or a top-tier data/AI company Published thought leadership (blogs, conference talks, open source contributions) Industry vertical expertise with executive-level domain credibility Interview Process: Recruiter Screen Hiring Manager Screen Design and Architecture Interview Live Coding Assessment Build, Demo, Pitch! Presentation Reference Check Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $219,100-$301,300 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
09/23/2026
Full time
FEQ327R368 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype-a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships - serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype - actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3-L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency - Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse design patterns, data governance frameworks, and cloud-native platforms Expert-level Databricks Platform knowledge (or equivalent depth in competing platforms with demonstrated rapid learning ability) Declared technical specialization with recognized depth - e.g., real-time architectures, ML/AI platforms, data governance, large-scale migrations, or industry-specific solutions Proven track record of driving consumption growth and platform adoption in large accounts Executive presence - ability to influence Directors, VPs, and C-level stakeholders on long-term data and AI strategy Experience leading competitive displacements and complex enterprise evaluations Strong strategic thinking - connecting technical architecture decisions to business outcomes and revenue impact Bachelor's or Master's degree in Computer Science, Engineering, or a quantitative discipline (or equivalent experience); advanced degrees are valued Nice to Have: Databricks certifications Prior experience at Databricks, Snowflake, AWS, Google, Microsoft, or a top-tier data/AI company Published thought leadership (blogs, conference talks, open source contributions) Industry vertical expertise with executive-level domain credibility Interview Process: Recruiter Screen Hiring Manager Screen Design and Architecture Interview Live Coding Assessment Build, Demo, Pitch! Presentation Reference Check Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $219,100-$301,300 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
FEQ327R368 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype-a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships - serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype - actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3-L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency - Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse design patterns, data governance frameworks, and cloud-native platforms Expert-level Databricks Platform knowledge (or equivalent depth in competing platforms with demonstrated rapid learning ability) Declared technical specialization with recognized depth - e.g., real-time architectures, ML/AI platforms, data governance, large-scale migrations, or industry-specific solutions Proven track record of driving consumption growth and platform adoption in large accounts Executive presence - ability to influence Directors, VPs, and C-level stakeholders on long-term data and AI strategy Experience leading competitive displacements and complex enterprise evaluations Strong strategic thinking - connecting technical architecture decisions to business outcomes and revenue impact Bachelor's or Master's degree in Computer Science, Engineering, or a quantitative discipline (or equivalent experience); advanced degrees are valued Nice to Have: Databricks certifications Prior experience at Databricks, Snowflake, AWS, Google, Microsoft, or a top-tier data/AI company Published thought leadership (blogs, conference talks, open source contributions) Industry vertical expertise with executive-level domain credibility Interview Process: Recruiter Screen Hiring Manager Screen Design and Architecture Interview Live Coding Assessment Build, Demo, Pitch! Presentation Reference Check Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $219,100-$301,300 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
09/23/2026
Full time
FEQ327R368 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype-a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships - serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype - actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3-L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency - Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse design patterns, data governance frameworks, and cloud-native platforms Expert-level Databricks Platform knowledge (or equivalent depth in competing platforms with demonstrated rapid learning ability) Declared technical specialization with recognized depth - e.g., real-time architectures, ML/AI platforms, data governance, large-scale migrations, or industry-specific solutions Proven track record of driving consumption growth and platform adoption in large accounts Executive presence - ability to influence Directors, VPs, and C-level stakeholders on long-term data and AI strategy Experience leading competitive displacements and complex enterprise evaluations Strong strategic thinking - connecting technical architecture decisions to business outcomes and revenue impact Bachelor's or Master's degree in Computer Science, Engineering, or a quantitative discipline (or equivalent experience); advanced degrees are valued Nice to Have: Databricks certifications Prior experience at Databricks, Snowflake, AWS, Google, Microsoft, or a top-tier data/AI company Published thought leadership (blogs, conference talks, open source contributions) Industry vertical expertise with executive-level domain credibility Interview Process: Recruiter Screen Hiring Manager Screen Design and Architecture Interview Live Coding Assessment Build, Demo, Pitch! Presentation Reference Check Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $219,100-$301,300 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
FEQ327R368 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype-a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships - serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype - actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3-L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency - Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse design patterns, data governance frameworks, and cloud-native platforms Expert-level Databricks Platform knowledge (or equivalent depth in competing platforms with demonstrated rapid learning ability) Declared technical specialization with recognized depth - e.g., real-time architectures, ML/AI platforms, data governance, large-scale migrations, or industry-specific solutions Proven track record of driving consumption growth and platform adoption in large accounts Executive presence - ability to influence Directors, VPs, and C-level stakeholders on long-term data and AI strategy Experience leading competitive displacements and complex enterprise evaluations Strong strategic thinking - connecting technical architecture decisions to business outcomes and revenue impact Bachelor's or Master's degree in Computer Science, Engineering, or a quantitative discipline (or equivalent experience); advanced degrees are valued Nice to Have: Databricks certifications Prior experience at Databricks, Snowflake, AWS, Google, Microsoft, or a top-tier data/AI company Published thought leadership (blogs, conference talks, open source contributions) Industry vertical expertise with executive-level domain credibility Interview Process: Recruiter Screen Hiring Manager Screen Design and Architecture Interview Live Coding Assessment Build, Demo, Pitch! Presentation Reference Check Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $219,100-$301,300 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
09/23/2026
Full time
FEQ327R368 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype-a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships - serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype - actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3-L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency - Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse design patterns, data governance frameworks, and cloud-native platforms Expert-level Databricks Platform knowledge (or equivalent depth in competing platforms with demonstrated rapid learning ability) Declared technical specialization with recognized depth - e.g., real-time architectures, ML/AI platforms, data governance, large-scale migrations, or industry-specific solutions Proven track record of driving consumption growth and platform adoption in large accounts Executive presence - ability to influence Directors, VPs, and C-level stakeholders on long-term data and AI strategy Experience leading competitive displacements and complex enterprise evaluations Strong strategic thinking - connecting technical architecture decisions to business outcomes and revenue impact Bachelor's or Master's degree in Computer Science, Engineering, or a quantitative discipline (or equivalent experience); advanced degrees are valued Nice to Have: Databricks certifications Prior experience at Databricks, Snowflake, AWS, Google, Microsoft, or a top-tier data/AI company Published thought leadership (blogs, conference talks, open source contributions) Industry vertical expertise with executive-level domain credibility Interview Process: Recruiter Screen Hiring Manager Screen Design and Architecture Interview Live Coding Assessment Build, Demo, Pitch! Presentation Reference Check Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $219,100-$301,300 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. At CVS Health, Site Reliability Engineering (SRE) is fundamental to delivering the reliable, secure, and scalable technology experiences that support millions of patients, customers, pharmacists, and healthcare professionals every day. Our SRE organization drives operational excellence across critical healthcare and retail platforms through innovation, automation, observability, and engineering best practices. The Executive Director, Site Reliability Engineering serves as the strategic leader responsible for the reliability, resilience, and performance of CVS Health's retail and pharmacy technology ecosystem. This executive will define and execute a comprehensive reliability strategy, oversee large global engineering teams, and establish a long-term vision for observability, automation, and operational excellence across thousands of store locations. Working closely with senior business and technology leaders, the Executive Director will champion modern SRE practices, accelerate incident response capabilities, and deliver real-time operational visibility that enables proactive issue prevention and exceptional customer and patient experiences. Key Responsibilities Strategic Leadership & Vision Define and lead the enterprise-wide Site Reliability Engineering strategy supporting CVS Health's retail and pharmacy operations. Align reliability and operational objectives with broader business and technology priorities. Develop and execute a multi-year roadmap focused on observability, automation, platform resiliency, and operational excellence. Influence technology investment decisions and architectural direction to advance reliability capabilities across the enterprise. Serve as the executive sponsor and trusted advisor for store reliability, partnering with retail, pharmacy, digital, and corporate leadership. Reliability Engineering & Operational Excellence Establish and govern Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for mission-critical store applications and services. Drive continuous improvements in availability, performance, scalability, and resilience across distributed technology environments. Lead enterprise major incident management activities, ensuring rapid detection, effective escalation, root-cause analysis, and lasting remediation. Foster a culture of accountability, operational excellence, and continuous improvement across engineering organizations. Observability, Monitoring & Automation Establish comprehensive observability capabilities, including advanced monitoring, logging, metrics collection, event correlation, and distributed tracing. Deliver end-to-end visibility into the health and performance of retail and pharmacy systems across thousands of locations. Drive automation initiatives that reduce manual effort, eliminate operational toil, and enable self-healing operational capabilities. Leverage AI and machine learning technologies to improve monitoring, predictive analytics, operational insights, and incident prevention. Technology & Platform Modernization Champion modern cloud, edge computing, and distributed systems architectures that enhance reliability and scalability. Partner with Product Engineering, Architecture, Infrastructure, Security, and Operations teams to embed reliability practices throughout the software development lifecycle. Ensure technology operations remain secure, compliant, and aligned with healthcare and retail regulatory requirements. Organizational Leadership & Talent Development Lead, mentor, and inspire large global teams of Site Reliability Engineers and engineering leaders. Build a high-performing, inclusive engineering culture focused on innovation, collaboration, and customer outcomes. Develop workforce planning strategies and talent pipelines to attract, retain, and grow world-class engineering talent. Promote leadership development and succession planning across the organization. Required Qualifications 15+ years of progressive technology leadership experience across infrastructure, operations, software engineering, or related disciplines. Significant experience leading Site Reliability Engineering, production operations, platform engineering, or large-scale reliability programs. Proven success managing complex, distributed technology environments, preferably in retail, healthcare, pharmacy, or other multi-site enterprise operations. Deep expertise in incident management, observability, automation, resiliency engineering, and operational excellence methodologies. Strong understanding of retail technology ecosystems, including POS systems, pharmacy applications, handheld devices, store servers, and network infrastructure. Demonstrated ability to lead enterprise-wide transformation initiatives and influence executive stakeholders. Exceptional communication, strategic thinking, decision-making, and problem-solving skills. Experience leading large-scale global teams and managing enterprise technology programs. Strong commitment to collaboration, inclusion, innovation, and team development. Preferred Qualifications Experience leading large SRE, infrastructure, or technology operations organizations within retail, healthcare, pharmacy, or similarly complex environments. Advanced knowledge of cloud platforms including AWS, Microsoft Azure, and Google Cloud Platform (GCP). Expertise with containerization and orchestration technologies such as Kubernetes and OpenShift. Hands-on familiarity with leading observability and monitoring platforms including Splunk, Dynatrace, Datadog, Prometheus, and Grafana. Strong understanding of regulatory and compliance requirements, including HIPAA, PCI DSS, and ADA standards. Proven experience leveraging AI and machine learning to enhance monitoring, automation, predictive operations, and incident management. Experience utilizing customer experience and digital analytics platforms such as Quantum Metric, Medallia, and Adobe Analytics to connect technology performance with business outcomes and customer experience metrics. Education Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field preferred. Advanced degree (MBA, Master's, or equivalent) and/or relevant industry certifications are highly desirable. Pay Range The typical pay range for this role is: $175,100.00 - $334,750.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 10/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
09/23/2026
Full time
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. At CVS Health, Site Reliability Engineering (SRE) is fundamental to delivering the reliable, secure, and scalable technology experiences that support millions of patients, customers, pharmacists, and healthcare professionals every day. Our SRE organization drives operational excellence across critical healthcare and retail platforms through innovation, automation, observability, and engineering best practices. The Executive Director, Site Reliability Engineering serves as the strategic leader responsible for the reliability, resilience, and performance of CVS Health's retail and pharmacy technology ecosystem. This executive will define and execute a comprehensive reliability strategy, oversee large global engineering teams, and establish a long-term vision for observability, automation, and operational excellence across thousands of store locations. Working closely with senior business and technology leaders, the Executive Director will champion modern SRE practices, accelerate incident response capabilities, and deliver real-time operational visibility that enables proactive issue prevention and exceptional customer and patient experiences. Key Responsibilities Strategic Leadership & Vision Define and lead the enterprise-wide Site Reliability Engineering strategy supporting CVS Health's retail and pharmacy operations. Align reliability and operational objectives with broader business and technology priorities. Develop and execute a multi-year roadmap focused on observability, automation, platform resiliency, and operational excellence. Influence technology investment decisions and architectural direction to advance reliability capabilities across the enterprise. Serve as the executive sponsor and trusted advisor for store reliability, partnering with retail, pharmacy, digital, and corporate leadership. Reliability Engineering & Operational Excellence Establish and govern Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for mission-critical store applications and services. Drive continuous improvements in availability, performance, scalability, and resilience across distributed technology environments. Lead enterprise major incident management activities, ensuring rapid detection, effective escalation, root-cause analysis, and lasting remediation. Foster a culture of accountability, operational excellence, and continuous improvement across engineering organizations. Observability, Monitoring & Automation Establish comprehensive observability capabilities, including advanced monitoring, logging, metrics collection, event correlation, and distributed tracing. Deliver end-to-end visibility into the health and performance of retail and pharmacy systems across thousands of locations. Drive automation initiatives that reduce manual effort, eliminate operational toil, and enable self-healing operational capabilities. Leverage AI and machine learning technologies to improve monitoring, predictive analytics, operational insights, and incident prevention. Technology & Platform Modernization Champion modern cloud, edge computing, and distributed systems architectures that enhance reliability and scalability. Partner with Product Engineering, Architecture, Infrastructure, Security, and Operations teams to embed reliability practices throughout the software development lifecycle. Ensure technology operations remain secure, compliant, and aligned with healthcare and retail regulatory requirements. Organizational Leadership & Talent Development Lead, mentor, and inspire large global teams of Site Reliability Engineers and engineering leaders. Build a high-performing, inclusive engineering culture focused on innovation, collaboration, and customer outcomes. Develop workforce planning strategies and talent pipelines to attract, retain, and grow world-class engineering talent. Promote leadership development and succession planning across the organization. Required Qualifications 15+ years of progressive technology leadership experience across infrastructure, operations, software engineering, or related disciplines. Significant experience leading Site Reliability Engineering, production operations, platform engineering, or large-scale reliability programs. Proven success managing complex, distributed technology environments, preferably in retail, healthcare, pharmacy, or other multi-site enterprise operations. Deep expertise in incident management, observability, automation, resiliency engineering, and operational excellence methodologies. Strong understanding of retail technology ecosystems, including POS systems, pharmacy applications, handheld devices, store servers, and network infrastructure. Demonstrated ability to lead enterprise-wide transformation initiatives and influence executive stakeholders. Exceptional communication, strategic thinking, decision-making, and problem-solving skills. Experience leading large-scale global teams and managing enterprise technology programs. Strong commitment to collaboration, inclusion, innovation, and team development. Preferred Qualifications Experience leading large SRE, infrastructure, or technology operations organizations within retail, healthcare, pharmacy, or similarly complex environments. Advanced knowledge of cloud platforms including AWS, Microsoft Azure, and Google Cloud Platform (GCP). Expertise with containerization and orchestration technologies such as Kubernetes and OpenShift. Hands-on familiarity with leading observability and monitoring platforms including Splunk, Dynatrace, Datadog, Prometheus, and Grafana. Strong understanding of regulatory and compliance requirements, including HIPAA, PCI DSS, and ADA standards. Proven experience leveraging AI and machine learning to enhance monitoring, automation, predictive operations, and incident management. Experience utilizing customer experience and digital analytics platforms such as Quantum Metric, Medallia, and Adobe Analytics to connect technology performance with business outcomes and customer experience metrics. Education Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field preferred. Advanced degree (MBA, Master's, or equivalent) and/or relevant industry certifications are highly desirable. Pay Range The typical pay range for this role is: $175,100.00 - $334,750.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 10/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Description: Software Engineering Team Lead Department: Enterprise Systems Group Billable Hours Goal: 60% of worked hours Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: As the Technical Lead of the Enterprise Systems Group, you will lead the technical team to help ensure they are following processes to deliver all technical functions to agreed scope and specifications as well as provide ongoing client support. Streamline and provide onboarding activities by shadowing, training, ensuring training teams are completing training and other activities. Making decisions aimed at improving efficiency while at the same time ensuring no disruption of on-time delivery to customers. Directly working with the consulting leads to provide quality solution design. REPORTS TO: Manager, Enterprise Systems Group DIRECT REPORTS: Systems and Software Engineers ESSENTIAL FUNCTIONS: Utilize Software Engineering knowledge providing customized solutions to Epicor and external utilities Develop and test solutions with attention to detail and accuracy Document all modifications to client software according to company policy Manage assigned queue, to ensure the team is meeting deadlines and other milestones Provide classroom training to end users on Epicor technical tools Mentor Technical Team Members as required Assist in the hiring process of Technical Team Members Assist with onboarding/training of new Technical Team Members Actively contribute to development team process improvement, policies and procedures Provide direction and escalation for ticket / task issues, and customer satisfaction follow up Present ComTec in a positive light both internally and externally (i.e., be a champion for the company) Assist with performance and development of Technical Team Members Develop and monitor yearly training plans for direct reports Assist Director with quarterly performance reviews with direct reports ADDITIONAL RESPONSIBILITIES: Troubleshoot, identify and evaluate alternative solutions to a problem Maintain daily timesheet and expense report entries and submit them accurately and timely Lead weekly team meetings. Attend Epicor Escalation Meetings Other duties as required Requirements: TECHNICAL SKILLS: C# / VB.NET (intermediate/Advanced) Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate) Crystal Reports development (Basic) Microsoft SSRS Reporting (Basic) SOFT SKILLS & ABILITIES: Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document Strong written and verbal communication skills Pleasant and professional demeanor in all client and internal communications Intellectually resourceful with sound judgment and effective decision-making abilities Independent worker and able to work effectively on daily tasks without direct supervision Strong organization skills and ability to operate efficiently throughout daily tasks In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate too; accepts escalated issues; and mentors when appropriate Demonstrate empathy and professionalism with users at all times Work well with clients at all levels Operate with client satisfaction in mind Energy, enthusiasm and results-oriented EDUCATION, EXPERIENCE, & KNOWLEDGE: Related bachelor's degree or equivalent work experience 4+ years of Microsoft .NET programming experience Epicor application experience a plus WORK ENVIRONMENT/PHYSICAL DEMANDS: Use of computer and office equipment Ability to remain calm in stressful situations Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS: Ability to schedule for evening or weekend work occasionally Valid driver's license in your state of residence and reliable personal vehicle Compensation details: 00 Yearly Salary PIbf46f33cc41b-6184
09/23/2026
Full time
Description: Software Engineering Team Lead Department: Enterprise Systems Group Billable Hours Goal: 60% of worked hours Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: As the Technical Lead of the Enterprise Systems Group, you will lead the technical team to help ensure they are following processes to deliver all technical functions to agreed scope and specifications as well as provide ongoing client support. Streamline and provide onboarding activities by shadowing, training, ensuring training teams are completing training and other activities. Making decisions aimed at improving efficiency while at the same time ensuring no disruption of on-time delivery to customers. Directly working with the consulting leads to provide quality solution design. REPORTS TO: Manager, Enterprise Systems Group DIRECT REPORTS: Systems and Software Engineers ESSENTIAL FUNCTIONS: Utilize Software Engineering knowledge providing customized solutions to Epicor and external utilities Develop and test solutions with attention to detail and accuracy Document all modifications to client software according to company policy Manage assigned queue, to ensure the team is meeting deadlines and other milestones Provide classroom training to end users on Epicor technical tools Mentor Technical Team Members as required Assist in the hiring process of Technical Team Members Assist with onboarding/training of new Technical Team Members Actively contribute to development team process improvement, policies and procedures Provide direction and escalation for ticket / task issues, and customer satisfaction follow up Present ComTec in a positive light both internally and externally (i.e., be a champion for the company) Assist with performance and development of Technical Team Members Develop and monitor yearly training plans for direct reports Assist Director with quarterly performance reviews with direct reports ADDITIONAL RESPONSIBILITIES: Troubleshoot, identify and evaluate alternative solutions to a problem Maintain daily timesheet and expense report entries and submit them accurately and timely Lead weekly team meetings. Attend Epicor Escalation Meetings Other duties as required Requirements: TECHNICAL SKILLS: C# / VB.NET (intermediate/Advanced) Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate) Crystal Reports development (Basic) Microsoft SSRS Reporting (Basic) SOFT SKILLS & ABILITIES: Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document Strong written and verbal communication skills Pleasant and professional demeanor in all client and internal communications Intellectually resourceful with sound judgment and effective decision-making abilities Independent worker and able to work effectively on daily tasks without direct supervision Strong organization skills and ability to operate efficiently throughout daily tasks In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate too; accepts escalated issues; and mentors when appropriate Demonstrate empathy and professionalism with users at all times Work well with clients at all levels Operate with client satisfaction in mind Energy, enthusiasm and results-oriented EDUCATION, EXPERIENCE, & KNOWLEDGE: Related bachelor's degree or equivalent work experience 4+ years of Microsoft .NET programming experience Epicor application experience a plus WORK ENVIRONMENT/PHYSICAL DEMANDS: Use of computer and office equipment Ability to remain calm in stressful situations Performs all administrative functions expected at this level ADDITIONAL REQUIREMENTS: Ability to schedule for evening or weekend work occasionally Valid driver's license in your state of residence and reliable personal vehicle Compensation details: 00 Yearly Salary PIbf46f33cc41b-6184
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/23/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to:? CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment.? Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Pay Range: $85,000 - $106,000 depending on relevant experience and qualifications MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. The Network Administrator II role is responsible for ensuring the stability, integrity, security, and efficient operation of the organization's network infrastructure, including WAN, LAN, WLAN, VPN, and Network Security systems. This role supports core business functions by designing, installing, configuring, administering, and fine-tuning network components across the enterprise in a timely and effective manner. The Network Administrator applies strong communication, analytical, and problem-solving skills to identify, communicate, and resolve issues while maximizing the value of IT investments. This 100% onsite position based in Harrisburg or Gratz, PA is ideal for a hands-on network professional who thrives on solving complex problems and building resilient infrastructure. You'll play a critical role in ensuring the stability, performance, and security of enterprise-wide network systems that support core manufacturing and business operations. Responsibilities In this role, you'll design, implement, and support a modern network environment spanning WAN, LAN, WLAN, VPN, and Network Security technologies. You'll collaborate closely with IT peers and business stakeholders while helping drive continuous improvement across the organization's network ecosystem. Design, configure, deploy, and maintain enterprise network infrastructure, including routers, switches, wireless controllers, access points, firewalls, and security platforms Troubleshoot and resolve complex hardware, software, and connectivity issues across network and security environments Support and enhance perimeter and internal security solutions such as wireless authentication, intrusion detection, antivirus, email filtering, and web security systems Monitor network performance, analyze trends, and deliver reporting to support availability, reliability, and scalability goals Partner with system administrators, database teams, and application owners to ensure seamless integration and optimal performance Review, test, and deploy firmware updates, security signatures, IOS upgrades, and vendor patches following best practices Ensure compliance with internal policies, security standards, configuration guidelines, and licensing requirements Participate in and co-lead network process improvements and cross-functional IT initiatives Research and evaluate new network technologies and hardware to support procurement and long-term strategy Document work and manage tasks, projects, and incidents using help desk and ticketing systems Provide after-hours and on-call support as required to maintain critical services Qualifications CCNA certification required One of the following: University degree or college diploma in Information Technology with 3+ years of IT experience Technical diploma or certificate in Information Technology with 5+ years of IT experience Network support experience in a manufacturing or similar industry/environment highly preferred Strong hands-on experience with network devices (routers, switches, access points) Solid understanding of networking fundamentals (subnetting, VLANs, routing, topology, network design) Working knowledge of VPNs, web/email filtering tools, and cloud-based network solutions Experience supporting Windows desktop and server environments (Windows 7-11, Server ) Proficiency with Microsoft 365, Office, SharePoint, and Active Directory Strong analytical, troubleshooting, and problem-solving skills Ability to work independently while collaborating across teams Excellent written, verbal, and interpersonal communication skills Customer-focused mindset with the ability to explain technical concepts clearly Preferred Experience 3+ years of experience in a Network Administrator role Exposure to ITIL processes and service management frameworks Experience with IT Service Desk tools (ServiceNow, ManageEngine, Remedy) Strong understanding of enterprise hardware, software, and network support practices What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
09/22/2026
Full time
Job Description Pay Range: $85,000 - $106,000 depending on relevant experience and qualifications MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. The Network Administrator II role is responsible for ensuring the stability, integrity, security, and efficient operation of the organization's network infrastructure, including WAN, LAN, WLAN, VPN, and Network Security systems. This role supports core business functions by designing, installing, configuring, administering, and fine-tuning network components across the enterprise in a timely and effective manner. The Network Administrator applies strong communication, analytical, and problem-solving skills to identify, communicate, and resolve issues while maximizing the value of IT investments. This 100% onsite position based in Harrisburg or Gratz, PA is ideal for a hands-on network professional who thrives on solving complex problems and building resilient infrastructure. You'll play a critical role in ensuring the stability, performance, and security of enterprise-wide network systems that support core manufacturing and business operations. Responsibilities In this role, you'll design, implement, and support a modern network environment spanning WAN, LAN, WLAN, VPN, and Network Security technologies. You'll collaborate closely with IT peers and business stakeholders while helping drive continuous improvement across the organization's network ecosystem. Design, configure, deploy, and maintain enterprise network infrastructure, including routers, switches, wireless controllers, access points, firewalls, and security platforms Troubleshoot and resolve complex hardware, software, and connectivity issues across network and security environments Support and enhance perimeter and internal security solutions such as wireless authentication, intrusion detection, antivirus, email filtering, and web security systems Monitor network performance, analyze trends, and deliver reporting to support availability, reliability, and scalability goals Partner with system administrators, database teams, and application owners to ensure seamless integration and optimal performance Review, test, and deploy firmware updates, security signatures, IOS upgrades, and vendor patches following best practices Ensure compliance with internal policies, security standards, configuration guidelines, and licensing requirements Participate in and co-lead network process improvements and cross-functional IT initiatives Research and evaluate new network technologies and hardware to support procurement and long-term strategy Document work and manage tasks, projects, and incidents using help desk and ticketing systems Provide after-hours and on-call support as required to maintain critical services Qualifications CCNA certification required One of the following: University degree or college diploma in Information Technology with 3+ years of IT experience Technical diploma or certificate in Information Technology with 5+ years of IT experience Network support experience in a manufacturing or similar industry/environment highly preferred Strong hands-on experience with network devices (routers, switches, access points) Solid understanding of networking fundamentals (subnetting, VLANs, routing, topology, network design) Working knowledge of VPNs, web/email filtering tools, and cloud-based network solutions Experience supporting Windows desktop and server environments (Windows 7-11, Server ) Proficiency with Microsoft 365, Office, SharePoint, and Active Directory Strong analytical, troubleshooting, and problem-solving skills Ability to work independently while collaborating across teams Excellent written, verbal, and interpersonal communication skills Customer-focused mindset with the ability to explain technical concepts clearly Preferred Experience 3+ years of experience in a Network Administrator role Exposure to ITIL processes and service management frameworks Experience with IT Service Desk tools (ServiceNow, ManageEngine, Remedy) Strong understanding of enterprise hardware, software, and network support practices What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
Job Description Pay Range : $96,000 - $120,000 depending on relevant experience and qualifications MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. The Systems Engineer is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related infrastructure are continually up and running, and that system-wide backups and monitoring are accurate and complete. This position can be based in Tacoma, WA or North Venice, FL - Please note that there is a travel requirement listed below under Qualifications Why work at MITER Brands? Responsibilities Life cycle maintenance of systems Perform data backups and disaster recovery operations Provide restores from backups when requested Proactively check backup health and completeness Proactively monitor and respond to system wide health Analyze system logs and identify potential issues with computer systems Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes Respond to system outages Install and configure new hardware and software Responsibility for documenting the configuration of the system Troubleshoot problems, both hardware and software, with systems Apply operating system updates, patches, and configuration changes Perform routine audits of systems and software Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice Qualifications High School Diploma or GED required; Bachelor's degree in Computer/IT related field is desired 7+ years' experience as a Server System Administrator in Windows, Unix, and/or Linux 5+ years' networking experience, including firewalls, switches, and routers Experience in a role supporting multiple locations is desired Experience with DNS, DHCP, Active Directory Experience managing MS Internet Information Server (IIS) Experience with MS SQL, Oracle or MySQL is desired Experience with NetApp Storage is preferred Experience with VMware and Nutanix virtualization platforms, including deployment, administration, and optimization of enterprise infrastructure preferred Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence Excellent problem-solving skills Excellent verbal and written communication skills, including documentation Strong interpersonal skills Willing to travel 10% - 25% Physical requirements Prolonged standing and periodically lifting, stretching and twisting Prolonged sitting and terminal use May be required to lift up to 50 lbs. periodically Hand dexterity and strength Work outside normal hours may be required, including some weekends as needed to support the needs of the business Work environment Work performed primarily indoors and in production type facility What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
09/22/2026
Full time
Job Description Pay Range : $96,000 - $120,000 depending on relevant experience and qualifications MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country. The Systems Engineer is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related infrastructure are continually up and running, and that system-wide backups and monitoring are accurate and complete. This position can be based in Tacoma, WA or North Venice, FL - Please note that there is a travel requirement listed below under Qualifications Why work at MITER Brands? Responsibilities Life cycle maintenance of systems Perform data backups and disaster recovery operations Provide restores from backups when requested Proactively check backup health and completeness Proactively monitor and respond to system wide health Analyze system logs and identify potential issues with computer systems Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes Respond to system outages Install and configure new hardware and software Responsibility for documenting the configuration of the system Troubleshoot problems, both hardware and software, with systems Apply operating system updates, patches, and configuration changes Perform routine audits of systems and software Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice Qualifications High School Diploma or GED required; Bachelor's degree in Computer/IT related field is desired 7+ years' experience as a Server System Administrator in Windows, Unix, and/or Linux 5+ years' networking experience, including firewalls, switches, and routers Experience in a role supporting multiple locations is desired Experience with DNS, DHCP, Active Directory Experience managing MS Internet Information Server (IIS) Experience with MS SQL, Oracle or MySQL is desired Experience with NetApp Storage is preferred Experience with VMware and Nutanix virtualization platforms, including deployment, administration, and optimization of enterprise infrastructure preferred Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence Excellent problem-solving skills Excellent verbal and written communication skills, including documentation Strong interpersonal skills Willing to travel 10% - 25% Physical requirements Prolonged standing and periodically lifting, stretching and twisting Prolonged sitting and terminal use May be required to lift up to 50 lbs. periodically Hand dexterity and strength Work outside normal hours may be required, including some weekends as needed to support the needs of the business Work environment Work performed primarily indoors and in production type facility What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.
Job Description Job Description Shape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. About the Role BrightEdge is growing, and we are looking for a sharp, problem-solving Senior Analyst of Revenue Operations who knows "what good looks like" and is eager to help optimize and scale our go-to-market engine. This role is ideal for someone with a background in management consulting, strategy & operations, or business operations who wants to bring their analytical rigor, process-mapping skills, and executive communication to a high-growth SaaS organization. Reporting directly to the Director of Revenue Operations, you will have a front-row seat to revenue strategy, partnering closely with Sales Leadership and C-suite executives. As a core individual contributor, you will evaluate current operational workflows, pinpoint bottlenecks, and drive tangible improvements-with a particular focus on enhancing and redesigning our Salesforce (SFDC) ecosystem, streamlining Deal Desk governance, and establishing scalable sales processes. Over time, this role offers a clear trajectory for career growth and leadership as the RevOps function expands. How You'll Spend Your Time Executive Presentation & Stakeholder Partnership: Partner directly with Sales and Customer Success Leadership and executive stakeholders, translating complex operational data and workflow challenges into clear recommendations and actionable roadmaps. Proactively surface your findings and help drive revenue growth. Bookings & Retention Forecasting: Own bookings, upsell and renewal (CRR) forecasting end to end - rebuilding the underlying models and delivering the forecast as a standing, systematized report on a published cadence that Finance and executive leadership rely on directly. Process Discovery & Optimization: Apply a structured, consulting-style approach to audit current-state sales workflows, identify inefficiencies, and design future-state operational frameworks that improve sales velocity and consistency. Salesforce Enhancement & Redesign: Partner closely with our Salesforce administrator to drive improvements to our Service Cloud environment - defining and prioritizing changes to data architecture, automated workflows, and the reports and dashboards leadership depends on, then carrying them through to delivery and adoption. Deal Desk Workflows & Governance: Support and optimize day-to-day Deal Desk operations in tandem with the Deal Desk Manager, refining approval matrices, standardizing discount guidelines, and accelerating the quote-to-close cycle. End-to-End Project Management: Own operational projects from scoping and stakeholder alignment through implementation, documentation, and change management enablement. Month End Close: Owns the operational reporting process and documents and works with finance and compensation teams to execute month end accurately and on time. We're Excited About You If You Have 2+ years of experience in management consulting, strategy & operations, or business/revenue/sales operations, with a demonstrated track record of analyzing business processes and delivering measurable improvements. Proven ability to break down complex business problems, map operational workflows, and design pragmatic, scalable solutions. Exceptional written, verbal, and visual presentation skills; comfortable presenting findings, frameworks, and recommendations to senior leaders. Strong quantitative analysis skills across Excel/Google Sheets, Salesforce reports and dashboards, AI tools, and/or modern BI platforms - including the ability to build and maintain working forecast models for renewals, upsell and bookings. Strong Salesforce Acumen: Practical experience or strong foundational knowledge of Salesforce administration, objects, fields, and automation. Salesforce certifications or experience with SFDC redesigns are a strong plus. Project Management Rigor: Strong organizational habits with the ability to manage multiple workstreams, drive cross-functional alignment, and see initiatives through to completion. Industry Background: Prior experience in or exposure to SaaS/technology is a plus but not required for candidates with strong consulting fundamentals. Bachelor's degree is required in Business, Finance, Economics, Engineering, Information Systems, or any related field. Ability to work on-site at least 4 days a week in our Chicago, IL office. Benefits! Motivating, high-impact work that builds your career Medical, dental, and vision insurance with multiple package options 15-23 days PTO depending on tenure plus 10 paid holidays Pet insurance to keep your fur family happy and healthy Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs No or low cost therapy and professional coaching sessions through Spring Health 4-6 weeks fully paid parental leave Quarterly office outings: Baseball games, boats, and more! Actual compensation will depend on your skills, experience, and other job-related factors. How we work BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. If you're excited about this role but don't meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.
09/18/2026
Full time
Job Description Job Description Shape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. About the Role BrightEdge is growing, and we are looking for a sharp, problem-solving Senior Analyst of Revenue Operations who knows "what good looks like" and is eager to help optimize and scale our go-to-market engine. This role is ideal for someone with a background in management consulting, strategy & operations, or business operations who wants to bring their analytical rigor, process-mapping skills, and executive communication to a high-growth SaaS organization. Reporting directly to the Director of Revenue Operations, you will have a front-row seat to revenue strategy, partnering closely with Sales Leadership and C-suite executives. As a core individual contributor, you will evaluate current operational workflows, pinpoint bottlenecks, and drive tangible improvements-with a particular focus on enhancing and redesigning our Salesforce (SFDC) ecosystem, streamlining Deal Desk governance, and establishing scalable sales processes. Over time, this role offers a clear trajectory for career growth and leadership as the RevOps function expands. How You'll Spend Your Time Executive Presentation & Stakeholder Partnership: Partner directly with Sales and Customer Success Leadership and executive stakeholders, translating complex operational data and workflow challenges into clear recommendations and actionable roadmaps. Proactively surface your findings and help drive revenue growth. Bookings & Retention Forecasting: Own bookings, upsell and renewal (CRR) forecasting end to end - rebuilding the underlying models and delivering the forecast as a standing, systematized report on a published cadence that Finance and executive leadership rely on directly. Process Discovery & Optimization: Apply a structured, consulting-style approach to audit current-state sales workflows, identify inefficiencies, and design future-state operational frameworks that improve sales velocity and consistency. Salesforce Enhancement & Redesign: Partner closely with our Salesforce administrator to drive improvements to our Service Cloud environment - defining and prioritizing changes to data architecture, automated workflows, and the reports and dashboards leadership depends on, then carrying them through to delivery and adoption. Deal Desk Workflows & Governance: Support and optimize day-to-day Deal Desk operations in tandem with the Deal Desk Manager, refining approval matrices, standardizing discount guidelines, and accelerating the quote-to-close cycle. End-to-End Project Management: Own operational projects from scoping and stakeholder alignment through implementation, documentation, and change management enablement. Month End Close: Owns the operational reporting process and documents and works with finance and compensation teams to execute month end accurately and on time. We're Excited About You If You Have 2+ years of experience in management consulting, strategy & operations, or business/revenue/sales operations, with a demonstrated track record of analyzing business processes and delivering measurable improvements. Proven ability to break down complex business problems, map operational workflows, and design pragmatic, scalable solutions. Exceptional written, verbal, and visual presentation skills; comfortable presenting findings, frameworks, and recommendations to senior leaders. Strong quantitative analysis skills across Excel/Google Sheets, Salesforce reports and dashboards, AI tools, and/or modern BI platforms - including the ability to build and maintain working forecast models for renewals, upsell and bookings. Strong Salesforce Acumen: Practical experience or strong foundational knowledge of Salesforce administration, objects, fields, and automation. Salesforce certifications or experience with SFDC redesigns are a strong plus. Project Management Rigor: Strong organizational habits with the ability to manage multiple workstreams, drive cross-functional alignment, and see initiatives through to completion. Industry Background: Prior experience in or exposure to SaaS/technology is a plus but not required for candidates with strong consulting fundamentals. Bachelor's degree is required in Business, Finance, Economics, Engineering, Information Systems, or any related field. Ability to work on-site at least 4 days a week in our Chicago, IL office. Benefits! Motivating, high-impact work that builds your career Medical, dental, and vision insurance with multiple package options 15-23 days PTO depending on tenure plus 10 paid holidays Pet insurance to keep your fur family happy and healthy Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs No or low cost therapy and professional coaching sessions through Spring Health 4-6 weeks fully paid parental leave Quarterly office outings: Baseball games, boats, and more! Actual compensation will depend on your skills, experience, and other job-related factors. How we work BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. If you're excited about this role but don't meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.
Client First Technologies (CFT)
Eglin Afb, Florida
Job Description Job Description Overview Client First Technologies (CFT) is looking for an Electronic Classroom Technician / System Administrator who specializes in electronic classroom technical support. The Electronic Classroom Technician / System Administrator is responsible for ensuring student training infrastructure is functional and available, as well as managing user accounts in Active Directory, and assisting customers overcome technical challenges through monitoring and performance management. The Electronic Classroom Technician / System Administrator identifies problem areas and opportunities for improvement in a mission critical network. In this role, you will utilize your communication skills to turn metrics into information and communicate their meaning. You will gain experience in managing users and computers in an enterprise network. Our technical team offers an environment of skill development, knowledge sharing and teamwork. This is a full-time, on-site position located in Eglin Air Force Base, FL. CFT offers a full benefits package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply. Requirements Responsibilities Provide system and network connectivity and interoperability support within an electronic classroom environment Manage user accounts and permissions within Active Directory Security and compliance systems maintenance Routine maintenance, including break and fix, backup and recovery, and inventory and asset management Document troubleshooting procedures Manage technical issues within ticketing system Qualifications High school diploma or equivalent Must hold current IAT Level II certification (Security+ CE, CCNA, CISSP, CySA+, etc.) Minimum of six (6) years of experience providing technical support General experience with electronic documentation, system administration, network administration and database administration Experience managing user accounts, permissions and groups within Active Directory Workstation and server hardware installation, maintenance, board replacement, and cable switching Systems and network connectivity and operability troubleshooting Experience managing a ticketing system Ability to document technical processes and procedures Strong verbal and written communication skills Expert level Microsoft Office Suite knowledge Physical Demands Must be able to sit and stand for long periods of time Occasional travel and overtime may be required Required Clearances Must possess an active Secret clearance or higher Company Description Client First Technologies (CFT) provides Strategic Consulting, Technology and Managed Services to commercial, non-profit and government organizations. Our expertise lies in mobilizing the right people, skills and technologies to help organizations with their most pressing challenges. As a Service Disabled Veteran Owned Small Business (SDVOSB), CFT is committed to excellence and creating innovative and flexible solutions for our clients. Company Description Client First Technologies (CFT) provides Strategic Consulting, Technology and Managed Services to commercial, non-profit and government organizations. Our expertise lies in mobilizing the right people, skills and technologies to help organizations with their most pressing challenges. As a Service Disabled Veteran Owned Small Business (SDVOSB), CFT is committed to excellence and creating innovative and flexible solutions for our clients.
09/18/2026
Full time
Job Description Job Description Overview Client First Technologies (CFT) is looking for an Electronic Classroom Technician / System Administrator who specializes in electronic classroom technical support. The Electronic Classroom Technician / System Administrator is responsible for ensuring student training infrastructure is functional and available, as well as managing user accounts in Active Directory, and assisting customers overcome technical challenges through monitoring and performance management. The Electronic Classroom Technician / System Administrator identifies problem areas and opportunities for improvement in a mission critical network. In this role, you will utilize your communication skills to turn metrics into information and communicate their meaning. You will gain experience in managing users and computers in an enterprise network. Our technical team offers an environment of skill development, knowledge sharing and teamwork. This is a full-time, on-site position located in Eglin Air Force Base, FL. CFT offers a full benefits package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply. Requirements Responsibilities Provide system and network connectivity and interoperability support within an electronic classroom environment Manage user accounts and permissions within Active Directory Security and compliance systems maintenance Routine maintenance, including break and fix, backup and recovery, and inventory and asset management Document troubleshooting procedures Manage technical issues within ticketing system Qualifications High school diploma or equivalent Must hold current IAT Level II certification (Security+ CE, CCNA, CISSP, CySA+, etc.) Minimum of six (6) years of experience providing technical support General experience with electronic documentation, system administration, network administration and database administration Experience managing user accounts, permissions and groups within Active Directory Workstation and server hardware installation, maintenance, board replacement, and cable switching Systems and network connectivity and operability troubleshooting Experience managing a ticketing system Ability to document technical processes and procedures Strong verbal and written communication skills Expert level Microsoft Office Suite knowledge Physical Demands Must be able to sit and stand for long periods of time Occasional travel and overtime may be required Required Clearances Must possess an active Secret clearance or higher Company Description Client First Technologies (CFT) provides Strategic Consulting, Technology and Managed Services to commercial, non-profit and government organizations. Our expertise lies in mobilizing the right people, skills and technologies to help organizations with their most pressing challenges. As a Service Disabled Veteran Owned Small Business (SDVOSB), CFT is committed to excellence and creating innovative and flexible solutions for our clients. Company Description Client First Technologies (CFT) provides Strategic Consulting, Technology and Managed Services to commercial, non-profit and government organizations. Our expertise lies in mobilizing the right people, skills and technologies to help organizations with their most pressing challenges. As a Service Disabled Veteran Owned Small Business (SDVOSB), CFT is committed to excellence and creating innovative and flexible solutions for our clients.
Job Description Job Description The Datacenter Operations Technician provides advanced support for datacenter infrastructure, including Hyper-V and VMware virtualization, enterprise networking, and SAN storage such as OSNexus QuantaStor. The role leads troubleshooting, lifecycle management, capacity planning, documentation, and mentoring to maintain secure, reliable, highly available services for internal and client environments. Skills Advanced administration and troubleshooting of Microsoft Hyper-V, failover clustering, live migration, cluster shared volumes, and Windows Server virtualization environments Advanced administration and troubleshooting of VMware vSphere, ESXi, vCenter Server, snapshots, templates, virtual networking, high availability, and distributed resource scheduling Strong enterprise networking knowledge, including TCP/IP, VLANs, routing, switching, link aggregation, firewalls, VPNs, DNS, DHCP, SNMP, and network performance analysis Hands-on experience with SAN and shared-storage technologies, including OSNexus QuantaStor, iSCSI, Fibre Channel concepts, multipathing, RAID, snapshots, replication, storage pools, and capacity management Strong knowledge of Windows Server and working knowledge of Linux administration, Active Directory, group policy, PowerShell, patching, and infrastructure monitoring Experience with server hardware, firmware, racks, cabling, power distribution, environmental monitoring, and datacenter change-control practices Ability to lead complex incident response, root cause analysis, vendor escalation, maintenance activities, and infrastructure projects Strong documentation, client communication, prioritization, mentoring, and professional writing skills Physical Requirements Must be able to lift 50 pounds, install or remove equipment in standard datacenter racks, work in confined equipment areas, use ladders or step stools when required, and remain seated or standing for extended periods. Must be able to wear company-provided safety equipment and a headset as needed. Certifications VMware VCP, Microsoft Windows Server or Azure, OSNexus QuantaStor or equivalent SAN/storage, Cisco CCNA or equivalent networking certification, CompTIA Network+ or Server+, and ITIL Foundation Role and Responsibilities Datacenter Operations: o Provide senior-level operational support for physical and virtual datacenter infrastructure, including compute, storage, networking, power, environmental systems, and supporting management platforms o Monitor infrastructure health, availability, capacity, performance, security alerts, and respond in accordance with established service-level and escalation requirements o Lead diagnosis and resolution of complex hardware, operating system, virtualization, networking and storage incidents, including coordination with manufacturers, carriers, and third-party vendors o Plan and perform installation, configuration, maintenance, upgrades, migrations, moves, additions, changes, and decommissioning of datacenter equipment o Execute preventive maintenance, firmware updates, operating system patching, hardware lifecycle replacements, and configuration reviews in accordance with change-management procedures o Participate in scheduled after-hours maintenance and an on-call rotation as required to support business continuity and customer commitments o Maintain accurate rack elevations, asset records, warranty information, cabling documentation, inventories, and equipment disposition records Virtualization and Compute: o Administer and optimize Microsoft Hyper-V clusters and VMware vSphere environments including hosts, clusters, virtual machines, templates, virtual switches, storage connectivity, and management services o Perform virtual machine provisioning, migrations, resource allocation, snapshot management, backup coordination, replication support, and recovery testing o Troubleshoot cluster, host, guest, storage-path, and virtual-networking issues while minimizing service disruption o Review CPU, memory, storage, and licensing utilization and provide recommendations for consolidation, expansion, refresh, and standardization o Validate backup, restore, high-availability, and disaster-recovery capabilities in coordination with security, backup, and operations teams Networking: o Configure and troubleshoot datacenter switching, VLANs, trunks, routing, port channels, network interface teaming, firewall connectivity, VPNs, DNS, DHCP, and out-of-band management networks o Analyze latency, packet loss, throughput, interface errors, and connectivity issues using appropriate monitoring and diagnostic tools o Maintain secure network segmentation, redundant paths, documented configurations, and configuration backups o Coordinate network changes with internal teams, carriers, vendors, and customers to reduce risk and downtime Storage and SAN: o Administer OSNexus QuantaStor and other SAN or shared-storage platforms, including storage pools, RAID groups, volumes, targets, initiators, snapshots, replication, alerts, and access controls o Configure and troubleshoot iSCSI connectivity, multipathing, host mappings, storage networks, and virtualization-platform integration o Monitor storage capacity, performance, latency, drive health, replication status, and data-protection jobs, and address exceptions before service is affected o Plan storage growth, hardware refreshes, migrations, firmware updates, and maintenance activities while protecting data availability and integrity o Work with backup and disaster-recovery teams to test restores, replication, failover, and recovery procedures Service Management, Security, and Compliance: o Create, manage, and update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activities o Assign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholders o Follow access-control, change-management, vulnerability-management, logging, physical-security, and incident-response policies applicable to datacenter operations o Escalate suspected security incidents immediately and preserve relevant system information and logs in accordance with company procedures o Contribute operational evidence, documentation, and corrective actions supporting audits, risk assessments, and compliance requirements Documentation, Projects, and Leadership: o Create and maintain standard operating procedures, diagrams, build standards, recovery procedures, maintenance plans, knowledge-base articles, and customer-specific documentation o Lead or participate in datacenter projects, define technical requirements, identify dependencies and risks, develop implementation and rollback plans, and communicate progress o Perform root cause analysis for significant or recurring incidents and implement corrective and preventive actions o Mentor junior technicians, review technical work and ticket documentation, share knowledge, and assist with skills development o Evaluate products, processes and systems, recommend improvements and contribute to infrastructure roadmaps, budgets, renewals, and capacity plans o Communicate professionally with coworkers, management, clients, and vendors Other duties as needed
09/18/2026
Full time
Job Description Job Description The Datacenter Operations Technician provides advanced support for datacenter infrastructure, including Hyper-V and VMware virtualization, enterprise networking, and SAN storage such as OSNexus QuantaStor. The role leads troubleshooting, lifecycle management, capacity planning, documentation, and mentoring to maintain secure, reliable, highly available services for internal and client environments. Skills Advanced administration and troubleshooting of Microsoft Hyper-V, failover clustering, live migration, cluster shared volumes, and Windows Server virtualization environments Advanced administration and troubleshooting of VMware vSphere, ESXi, vCenter Server, snapshots, templates, virtual networking, high availability, and distributed resource scheduling Strong enterprise networking knowledge, including TCP/IP, VLANs, routing, switching, link aggregation, firewalls, VPNs, DNS, DHCP, SNMP, and network performance analysis Hands-on experience with SAN and shared-storage technologies, including OSNexus QuantaStor, iSCSI, Fibre Channel concepts, multipathing, RAID, snapshots, replication, storage pools, and capacity management Strong knowledge of Windows Server and working knowledge of Linux administration, Active Directory, group policy, PowerShell, patching, and infrastructure monitoring Experience with server hardware, firmware, racks, cabling, power distribution, environmental monitoring, and datacenter change-control practices Ability to lead complex incident response, root cause analysis, vendor escalation, maintenance activities, and infrastructure projects Strong documentation, client communication, prioritization, mentoring, and professional writing skills Physical Requirements Must be able to lift 50 pounds, install or remove equipment in standard datacenter racks, work in confined equipment areas, use ladders or step stools when required, and remain seated or standing for extended periods. Must be able to wear company-provided safety equipment and a headset as needed. Certifications VMware VCP, Microsoft Windows Server or Azure, OSNexus QuantaStor or equivalent SAN/storage, Cisco CCNA or equivalent networking certification, CompTIA Network+ or Server+, and ITIL Foundation Role and Responsibilities Datacenter Operations: o Provide senior-level operational support for physical and virtual datacenter infrastructure, including compute, storage, networking, power, environmental systems, and supporting management platforms o Monitor infrastructure health, availability, capacity, performance, security alerts, and respond in accordance with established service-level and escalation requirements o Lead diagnosis and resolution of complex hardware, operating system, virtualization, networking and storage incidents, including coordination with manufacturers, carriers, and third-party vendors o Plan and perform installation, configuration, maintenance, upgrades, migrations, moves, additions, changes, and decommissioning of datacenter equipment o Execute preventive maintenance, firmware updates, operating system patching, hardware lifecycle replacements, and configuration reviews in accordance with change-management procedures o Participate in scheduled after-hours maintenance and an on-call rotation as required to support business continuity and customer commitments o Maintain accurate rack elevations, asset records, warranty information, cabling documentation, inventories, and equipment disposition records Virtualization and Compute: o Administer and optimize Microsoft Hyper-V clusters and VMware vSphere environments including hosts, clusters, virtual machines, templates, virtual switches, storage connectivity, and management services o Perform virtual machine provisioning, migrations, resource allocation, snapshot management, backup coordination, replication support, and recovery testing o Troubleshoot cluster, host, guest, storage-path, and virtual-networking issues while minimizing service disruption o Review CPU, memory, storage, and licensing utilization and provide recommendations for consolidation, expansion, refresh, and standardization o Validate backup, restore, high-availability, and disaster-recovery capabilities in coordination with security, backup, and operations teams Networking: o Configure and troubleshoot datacenter switching, VLANs, trunks, routing, port channels, network interface teaming, firewall connectivity, VPNs, DNS, DHCP, and out-of-band management networks o Analyze latency, packet loss, throughput, interface errors, and connectivity issues using appropriate monitoring and diagnostic tools o Maintain secure network segmentation, redundant paths, documented configurations, and configuration backups o Coordinate network changes with internal teams, carriers, vendors, and customers to reduce risk and downtime Storage and SAN: o Administer OSNexus QuantaStor and other SAN or shared-storage platforms, including storage pools, RAID groups, volumes, targets, initiators, snapshots, replication, alerts, and access controls o Configure and troubleshoot iSCSI connectivity, multipathing, host mappings, storage networks, and virtualization-platform integration o Monitor storage capacity, performance, latency, drive health, replication status, and data-protection jobs, and address exceptions before service is affected o Plan storage growth, hardware refreshes, migrations, firmware updates, and maintenance activities while protecting data availability and integrity o Work with backup and disaster-recovery teams to test restores, replication, failover, and recovery procedures Service Management, Security, and Compliance: o Create, manage, and update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activities o Assign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholders o Follow access-control, change-management, vulnerability-management, logging, physical-security, and incident-response policies applicable to datacenter operations o Escalate suspected security incidents immediately and preserve relevant system information and logs in accordance with company procedures o Contribute operational evidence, documentation, and corrective actions supporting audits, risk assessments, and compliance requirements Documentation, Projects, and Leadership: o Create and maintain standard operating procedures, diagrams, build standards, recovery procedures, maintenance plans, knowledge-base articles, and customer-specific documentation o Lead or participate in datacenter projects, define technical requirements, identify dependencies and risks, develop implementation and rollback plans, and communicate progress o Perform root cause analysis for significant or recurring incidents and implement corrective and preventive actions o Mentor junior technicians, review technical work and ticket documentation, share knowledge, and assist with skills development o Evaluate products, processes and systems, recommend improvements and contribute to infrastructure roadmaps, budgets, renewals, and capacity plans o Communicate professionally with coworkers, management, clients, and vendors Other duties as needed
