Job Description Job Description About Us: Live experiences help people cross today's digital divide and focus on what truly connects us - the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. The Role We're building a new kind of engineering function at Gametime - one that sits within our CX teams, not beside them. As our first AI Engineer on the Ops team, you'll be embedded directly within Fan Ops and Marketplace Ops as an AI Accelerator - working side-by-side with our customer experience and marketplace specialists to make AI the default mode for how the team operates. Not an occasional tool. The foundation of how every operator at Gametime executes. Today, our ops teams are already resourceful and fast. Your job is to multiply what they can do. You'll design and build production-grade agentic workflows that automate the repetitive, the analytical, and the operationally complex - from fan issue triage to seller risk monitoring to marketplace optimization workflows. You'll teach non-technical teammates how to work with AI tools and build their own automations. And you'll help establish the playbook for embedding AI capability across the entire Operations org. This is a hands-on, move-fast, build-first role. Your measure of success is the number of workflows you've permanently transformed and the degree to which operators in your cohort reach for an AI tool before anything else. If you're looking to advise and document, this isn't it. If you want to build things that go into production the same day and see the impact directly in resolution times and fan satisfaction, read on. What You'll Do Identify and document the highest-leverage workflow transformations across Fan Ops and Marketplace Ops by deeply understanding how your stakeholders work and what slows them down Design and build agentic workflows that automate high-value ops tasks - fan issue triage and routing, AI-assisted response drafting, refund and dispute resolution, seller risk scoring, event cancellation handling, SLA monitoring and escalation, and more Integrate with external and internal Gametime data systems to build tools that operate at the speed and scale our fan experience demands Build tools non-technical teammates can actually use - think clean UIs, Slack-based interfaces, scheduled agents, and knowledge retrieval systems - not just scripts that only you can run Coach and partner with each operator through a progressive journey: from awareness, to first win, to regular AI integration, to full workflow transformation, to self-sufficiency Recognize patterns across your cohort and systematically scale what works - a tool built for one agent should become reusable for their peers across Fan Ops and Marketplace Ops Teach and coach operations teammates on how to work with AI tools, build automations, and think in workflows Own the full lifecycle of what you build - from design through production deployment, monitoring, and iteration to impact Explore and evaluate new agentic frameworks, LLM capabilities, and AI tooling as the space evolves rapidly Help define the model for AI-embedded engineering across Gametime's broader Operations org What We're Looking For Required 4+ years of technical operations or software engineering experience, with at least 1 year building production LLM or agentic systems Experience building and deploying tools that non-engineers use in production - not just internal dev tooling Ability to work closely with non-technical stakeholders, translate their domain knowledge into technical requirements, and communicate what you've built in plain language Demonstrated experience coaching or enabling others - formally or informally - with evidence that people you've helped actually changed how they work Comfort with ambiguity - you'll often be working from "here's the problem" not "here's the spec" Preferred Experience in customer operations, CX tooling, trust and safety, or marketplace operations contexts Background in ticketing, e-commerce, or two-sided marketplace environments Familiarity with support tooling platforms Familiarity with RAG pipelines, vector databases, and evaluation frameworks -particularly for knowledge retrieval and automated response generation Experience with data tools (SQL, dbt, Snowflake) - enough to pull your own context without needing a data analyst for everything Prior experience in an embedded or cross-functional engineering role Background in consulting, solutions engineering, or other client-facing technical roles where you had to earn trust before transforming how someone works What Success Looks Like In 90 days, you've shipped production agents that Fan Ops and Marketplace Ops teams use weekly without your involvement. You've materially reduced manual resolution time, improved fan satisfaction metrics, and freed up operator capacity. At least multiple teammates can build and modify automations themselves - and they start new tasks by reaching for an AI tool first. Compensation & Benefits Competitive equity package Flexible PTO Medical, dental, and vision insurance Life insurance and disability coverage Family-forming benefits via Carrot Fertility 401(k) and HSA $1,200 annual Gametime event credits Company off-sites and wellness programs Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $150,000-$220,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
09/22/2026
Full time
Job Description Job Description About Us: Live experiences help people cross today's digital divide and focus on what truly connects us - the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. The Role We're building a new kind of engineering function at Gametime - one that sits within our CX teams, not beside them. As our first AI Engineer on the Ops team, you'll be embedded directly within Fan Ops and Marketplace Ops as an AI Accelerator - working side-by-side with our customer experience and marketplace specialists to make AI the default mode for how the team operates. Not an occasional tool. The foundation of how every operator at Gametime executes. Today, our ops teams are already resourceful and fast. Your job is to multiply what they can do. You'll design and build production-grade agentic workflows that automate the repetitive, the analytical, and the operationally complex - from fan issue triage to seller risk monitoring to marketplace optimization workflows. You'll teach non-technical teammates how to work with AI tools and build their own automations. And you'll help establish the playbook for embedding AI capability across the entire Operations org. This is a hands-on, move-fast, build-first role. Your measure of success is the number of workflows you've permanently transformed and the degree to which operators in your cohort reach for an AI tool before anything else. If you're looking to advise and document, this isn't it. If you want to build things that go into production the same day and see the impact directly in resolution times and fan satisfaction, read on. What You'll Do Identify and document the highest-leverage workflow transformations across Fan Ops and Marketplace Ops by deeply understanding how your stakeholders work and what slows them down Design and build agentic workflows that automate high-value ops tasks - fan issue triage and routing, AI-assisted response drafting, refund and dispute resolution, seller risk scoring, event cancellation handling, SLA monitoring and escalation, and more Integrate with external and internal Gametime data systems to build tools that operate at the speed and scale our fan experience demands Build tools non-technical teammates can actually use - think clean UIs, Slack-based interfaces, scheduled agents, and knowledge retrieval systems - not just scripts that only you can run Coach and partner with each operator through a progressive journey: from awareness, to first win, to regular AI integration, to full workflow transformation, to self-sufficiency Recognize patterns across your cohort and systematically scale what works - a tool built for one agent should become reusable for their peers across Fan Ops and Marketplace Ops Teach and coach operations teammates on how to work with AI tools, build automations, and think in workflows Own the full lifecycle of what you build - from design through production deployment, monitoring, and iteration to impact Explore and evaluate new agentic frameworks, LLM capabilities, and AI tooling as the space evolves rapidly Help define the model for AI-embedded engineering across Gametime's broader Operations org What We're Looking For Required 4+ years of technical operations or software engineering experience, with at least 1 year building production LLM or agentic systems Experience building and deploying tools that non-engineers use in production - not just internal dev tooling Ability to work closely with non-technical stakeholders, translate their domain knowledge into technical requirements, and communicate what you've built in plain language Demonstrated experience coaching or enabling others - formally or informally - with evidence that people you've helped actually changed how they work Comfort with ambiguity - you'll often be working from "here's the problem" not "here's the spec" Preferred Experience in customer operations, CX tooling, trust and safety, or marketplace operations contexts Background in ticketing, e-commerce, or two-sided marketplace environments Familiarity with support tooling platforms Familiarity with RAG pipelines, vector databases, and evaluation frameworks -particularly for knowledge retrieval and automated response generation Experience with data tools (SQL, dbt, Snowflake) - enough to pull your own context without needing a data analyst for everything Prior experience in an embedded or cross-functional engineering role Background in consulting, solutions engineering, or other client-facing technical roles where you had to earn trust before transforming how someone works What Success Looks Like In 90 days, you've shipped production agents that Fan Ops and Marketplace Ops teams use weekly without your involvement. You've materially reduced manual resolution time, improved fan satisfaction metrics, and freed up operator capacity. At least multiple teammates can build and modify automations themselves - and they start new tasks by reaching for an AI tool first. Compensation & Benefits Competitive equity package Flexible PTO Medical, dental, and vision insurance Life insurance and disability coverage Family-forming benefits via Carrot Fertility 401(k) and HSA $1,200 annual Gametime event credits Company off-sites and wellness programs Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $150,000-$220,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions is seeking an experienced Major Incident Response (MIR) Specialist to manage the full lifecycle of major incident management within a Department of Defense (DoD) environment. This role is responsible for identifying, coordinating, communicating, and driving the resolution of critical IT incidents that impact mission operations. The ideal candidate will possess strong technical troubleshooting skills, experience working in a fast-paced operational environment, and the ability to effectively coordinate with multiple technical teams while providing exceptional customer service and stakeholder communication. What's in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: As a Major Incident Response Specialist, you will: Monitor, identify, assess, and manage major IT incidents and operational events, leading incident response efforts to minimize service disruptions and restore services quickly. Serve as the primary point of contact for major incidents by performing initial triage, coordinating technical teams, facilitating incident bridge calls, and driving resolution activities through completion. Maintain situational awareness of service impacts and recovery efforts while providing timely communications, status updates, and reporting to stakeholders, including government leadership. Partner with technical and problem management teams to investigate incidents, perform root cause analysis, document findings, and implement corrective actions to prevent recurrence. Provide phone and in-person support for end users, troubleshooting and resolving hardware, software, workstation, printer, email, directory services, and Windows desktop application issues. Analyze incident trends, identify opportunities for service improvement, and contribute to operational resilience and process enhancement initiatives. Maintain accurate incident records, operational documentation, and reporting in accordance with established procedures and government requirements. What you will bring: Active Secret Security Clearance. Minimum of two (2) years of experience supporting a Department of Defense (DoD) environment. Experience managing or supporting incident management processes in an enterprise IT environment. Experience providing phone and in-person technical support for email systems, directory services, Windows desktop applications, and enterprise business applications. Experience troubleshooting hardware, software, workstation, printer, and other end-user support issues. Strong understanding of network infrastructure, equipment, architecture, and capabilities. Knowledge of incident management, service restoration, escalation procedures, and operational support best practices. Strong analytical and troubleshooting skills with the ability to quickly diagnose and resolve Schedule Requirements Ability to work onsite during the assigned swing shift (Tuesday through Saturday, 2:00 PM to 10:30 PM). Ability to complete a required 30-day onsite training period (Monday through Friday, 7:00 AM to 3:30 PM) prior to transitioning to the assigned shift. Certifications Current CompTIA Security+ certification required. Must hold a valid CompTIA Security+ certification. Education Requirements An Associate's degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Mathematics, Business, Finance, Natural Sciences, Social Sciences, or a related field from an accredited institution, or an applicable technical training certificate. Education and experience substitutions may be considered: Bachelor's degree in a related field plus four (4) years of general experience, including at least two (2) years of specialized experience; or Eight (8) years of general experience with at least six (6) years of specialized experience in lieu of a degree. How will you wow us: Excellent written and verbal communication skills with the ability to brief leadership and communicate complex technical information to diverse audiences. Demonstrated ability to prioritize competing tasks and make sound decisions in a high-pressure operational environment. Strong customer service orientation and ability to collaborate effectively across multiple technical teams. Experience supporting enterprise IT operations in a mission-critical federal environment. Experience facilitating major incident bridge calls and coordinating cross-functional technical teams. Strong understanding of ITIL-based incident and problem management practices Proven ability to drive process improvements and operational excellence initiatives. A proactive, customer-focused approach with a strong sense of urgency and accountability. JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS is both a Great Place to Work and a Top Places to Work certified company. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: The careful and responsible management of something entrusted to our care. At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $50,000.00 - $75,000.00 Please Note: Employment is contingent upon successfully passing a pre-employment drug screening and any other required background checks, consistent with applicable law. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. NOTICE : Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.
09/22/2026
Full time
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions is seeking an experienced Major Incident Response (MIR) Specialist to manage the full lifecycle of major incident management within a Department of Defense (DoD) environment. This role is responsible for identifying, coordinating, communicating, and driving the resolution of critical IT incidents that impact mission operations. The ideal candidate will possess strong technical troubleshooting skills, experience working in a fast-paced operational environment, and the ability to effectively coordinate with multiple technical teams while providing exceptional customer service and stakeholder communication. What's in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more! What you will do: As a Major Incident Response Specialist, you will: Monitor, identify, assess, and manage major IT incidents and operational events, leading incident response efforts to minimize service disruptions and restore services quickly. Serve as the primary point of contact for major incidents by performing initial triage, coordinating technical teams, facilitating incident bridge calls, and driving resolution activities through completion. Maintain situational awareness of service impacts and recovery efforts while providing timely communications, status updates, and reporting to stakeholders, including government leadership. Partner with technical and problem management teams to investigate incidents, perform root cause analysis, document findings, and implement corrective actions to prevent recurrence. Provide phone and in-person support for end users, troubleshooting and resolving hardware, software, workstation, printer, email, directory services, and Windows desktop application issues. Analyze incident trends, identify opportunities for service improvement, and contribute to operational resilience and process enhancement initiatives. Maintain accurate incident records, operational documentation, and reporting in accordance with established procedures and government requirements. What you will bring: Active Secret Security Clearance. Minimum of two (2) years of experience supporting a Department of Defense (DoD) environment. Experience managing or supporting incident management processes in an enterprise IT environment. Experience providing phone and in-person technical support for email systems, directory services, Windows desktop applications, and enterprise business applications. Experience troubleshooting hardware, software, workstation, printer, and other end-user support issues. Strong understanding of network infrastructure, equipment, architecture, and capabilities. Knowledge of incident management, service restoration, escalation procedures, and operational support best practices. Strong analytical and troubleshooting skills with the ability to quickly diagnose and resolve Schedule Requirements Ability to work onsite during the assigned swing shift (Tuesday through Saturday, 2:00 PM to 10:30 PM). Ability to complete a required 30-day onsite training period (Monday through Friday, 7:00 AM to 3:30 PM) prior to transitioning to the assigned shift. Certifications Current CompTIA Security+ certification required. Must hold a valid CompTIA Security+ certification. Education Requirements An Associate's degree in Computer Science, Information Technology, Information Systems, Engineering, Software Engineering, Mathematics, Business, Finance, Natural Sciences, Social Sciences, or a related field from an accredited institution, or an applicable technical training certificate. Education and experience substitutions may be considered: Bachelor's degree in a related field plus four (4) years of general experience, including at least two (2) years of specialized experience; or Eight (8) years of general experience with at least six (6) years of specialized experience in lieu of a degree. How will you wow us: Excellent written and verbal communication skills with the ability to brief leadership and communicate complex technical information to diverse audiences. Demonstrated ability to prioritize competing tasks and make sound decisions in a high-pressure operational environment. Strong customer service orientation and ability to collaborate effectively across multiple technical teams. Experience supporting enterprise IT operations in a mission-critical federal environment. Experience facilitating major incident bridge calls and coordinating cross-functional technical teams. Strong understanding of ITIL-based incident and problem management practices Proven ability to drive process improvements and operational excellence initiatives. A proactive, customer-focused approach with a strong sense of urgency and accountability. JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers' mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS is both a Great Place to Work and a Top Places to Work certified company. Our employees embody our core values, and we are looking for others who do too! Customer Experience: Strive for excellence and delight our clients Innovation: Embrace creative thinking to enable continual growth and powerful solutions Accountability: Take ownership of and pride in our actions and service delivery Inspire: Be inspired to be your best self and have fun in the process Integrity: Do the right thing, the right way, every time! Stewardship: The careful and responsible management of something entrusted to our care. At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $50,000.00 - $75,000.00 Please Note: Employment is contingent upon successfully passing a pre-employment drug screening and any other required background checks, consistent with applicable law. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws. NOTICE : Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.
About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.
09/22/2026
Full time
About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.
Job Family: Data Science Consulting Travel Required: None Clearance Required: Active Top Secret SCI with Polygraph What You Will Do : Our Data and Analytics consultants help clients maximize the value of their data. This high performing team works with clients to implement the full spectrum of data analytics and data science, from data querying and data wrangling to data visualization and dashboarding for business intelligence (BI), to predictive analytics, machine learning, and artificial intelligence. They help clients define their information strategy, architecture, and governance, get the most value from business intelligence and analytics, and implement enterprise content and data management solutions to enable business insights, reduce cost and complexity, increase trust and integrity, and improve operational effectiveness. The successful candidate will bring expertise in developing, building, and maintaining data assets and managing a team. This is a high visibility role and the candidate will be expected to speak confidently and intelligently about a variety of data products, methodologies, industry trends and challenges. This role will be involved in managing and maintaining client relationships as well as proactively participate in business development discussions. The candidate should demonstrate the flexibility to pivot and respond quickly to a dynamic and evolving company culture and broader energy transition landscape. Duties will include: Coordinating and leading internal team actions to meet project and client objectives. Consulting with the client to determine analytics required, technical solutions and methods to ensure a high confidence model for client decision making. Interfacing with Client Subject Matter Experts to design, develop, validate and deploy capabilities that enable client objectives. What You Will Need : An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a FULL SCOPE (FS/FSP) polygraph Bachelor's degree THREE (3) or more years of experience Data Science or Data Analytics. Experience cleaning, manipulating, and pre-processing data using Python, SQL, R, or Tableau Prep Builder. Experience developing reports and dashboards for business intelligence, utilizing D ata Visualization tools such as Tableau Excellent communication skills, both verbal and written What Would Be Nice to Have : M.S./M.A. in Data Science/Analytics, Statistics, Mathematics, Operations Research, Computer Science, Information Systems, Engineering, Economics, or similar quantitative/computational discipline. Tableau Desktop Certification: Certified Professional, Certified Associate, Specialist. Tableau Server Certification: Certified Professional, Certified Associate. Proficiency querying data in SQL. Experience performing data science / analytics, such as statistical modelling, predictive analysis, or machine learning using Python or R. Experience with MS Forms and Power Automate. Ability to support clients in identifying and addressing needs, building relationships, and driving solutions forward and experience leading small teams. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
09/21/2026
Full time
Job Family: Data Science Consulting Travel Required: None Clearance Required: Active Top Secret SCI with Polygraph What You Will Do : Our Data and Analytics consultants help clients maximize the value of their data. This high performing team works with clients to implement the full spectrum of data analytics and data science, from data querying and data wrangling to data visualization and dashboarding for business intelligence (BI), to predictive analytics, machine learning, and artificial intelligence. They help clients define their information strategy, architecture, and governance, get the most value from business intelligence and analytics, and implement enterprise content and data management solutions to enable business insights, reduce cost and complexity, increase trust and integrity, and improve operational effectiveness. The successful candidate will bring expertise in developing, building, and maintaining data assets and managing a team. This is a high visibility role and the candidate will be expected to speak confidently and intelligently about a variety of data products, methodologies, industry trends and challenges. This role will be involved in managing and maintaining client relationships as well as proactively participate in business development discussions. The candidate should demonstrate the flexibility to pivot and respond quickly to a dynamic and evolving company culture and broader energy transition landscape. Duties will include: Coordinating and leading internal team actions to meet project and client objectives. Consulting with the client to determine analytics required, technical solutions and methods to ensure a high confidence model for client decision making. Interfacing with Client Subject Matter Experts to design, develop, validate and deploy capabilities that enable client objectives. What You Will Need : An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a FULL SCOPE (FS/FSP) polygraph Bachelor's degree THREE (3) or more years of experience Data Science or Data Analytics. Experience cleaning, manipulating, and pre-processing data using Python, SQL, R, or Tableau Prep Builder. Experience developing reports and dashboards for business intelligence, utilizing D ata Visualization tools such as Tableau Excellent communication skills, both verbal and written What Would Be Nice to Have : M.S./M.A. in Data Science/Analytics, Statistics, Mathematics, Operations Research, Computer Science, Information Systems, Engineering, Economics, or similar quantitative/computational discipline. Tableau Desktop Certification: Certified Professional, Certified Associate, Specialist. Tableau Server Certification: Certified Professional, Certified Associate. Proficiency querying data in SQL. Experience performing data science / analytics, such as statistical modelling, predictive analysis, or machine learning using Python or R. Experience with MS Forms and Power Automate. Ability to support clients in identifying and addressing needs, building relationships, and driving solutions forward and experience leading small teams. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Job Family: Data Science Consulting Travel Required: None Clearance Required: Active Top Secret SCI with Polygraph What You Will Do : Our Data and Analytics consultants help clients maximize the value of their data. This high performing team works with clients to implement the full spectrum of data analytics and data science, from data querying and data wrangling to data visualization and dashboarding for business intelligence (BI), to predictive analytics, machine learning, and artificial intelligence. They help clients define their information strategy, architecture, and governance, get the most value from business intelligence and analytics, and implement enterprise content and data management solutions to enable business insights, reduce cost and complexity, increase trust and integrity, and improve operational effectiveness. The successful candidate will bring expertise in developing, building, and maintaining data assets and managing a team. This is a high visibility role and the candidate will be expected to speak confidently and intelligently about a variety of data products, methodologies, industry trends and challenges. This role will be involved in managing and maintaining client relationships as well as proactively participate in business development discussions. The candidate should demonstrate the flexibility to pivot and respond quickly to a dynamic and evolving company culture and broader energy transition landscape. Duties will include: Coordinating and leading internal team actions to meet project and client objectives. Consulting with the client to determine analytics required, technical solutions and methods to ensure a high confidence model for client decision making. Interfacing with Client Subject Matter Experts to design, develop, validate and deploy capabilities that enable client objectives. What You Will Need : An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a FULL SCOPE (FS/FSP) polygraph Bachelor's degree THREE (3) or more years of experience Data Science or Data Analytics. Experience cleaning, manipulating, and pre-processing data using Python, SQL, R, or Tableau Prep Builder. Experience developing reports and dashboards for business intelligence, utilizing D ata Visualization tools such as Tableau Excellent communication skills, both verbal and written What Would Be Nice to Have : M.S./M.A. in Data Science/Analytics, Statistics, Mathematics, Operations Research, Computer Science, Information Systems, Engineering, Economics, or similar quantitative/computational discipline. Tableau Desktop Certification: Certified Professional, Certified Associate, Specialist. Tableau Server Certification: Certified Professional, Certified Associate. Proficiency querying data in SQL. Experience performing data science / analytics, such as statistical modelling, predictive analysis, or machine learning using Python or R. Experience with MS Forms and Power Automate. Ability to support clients in identifying and addressing needs, building relationships, and driving solutions forward and experience leading small teams. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
09/21/2026
Full time
Job Family: Data Science Consulting Travel Required: None Clearance Required: Active Top Secret SCI with Polygraph What You Will Do : Our Data and Analytics consultants help clients maximize the value of their data. This high performing team works with clients to implement the full spectrum of data analytics and data science, from data querying and data wrangling to data visualization and dashboarding for business intelligence (BI), to predictive analytics, machine learning, and artificial intelligence. They help clients define their information strategy, architecture, and governance, get the most value from business intelligence and analytics, and implement enterprise content and data management solutions to enable business insights, reduce cost and complexity, increase trust and integrity, and improve operational effectiveness. The successful candidate will bring expertise in developing, building, and maintaining data assets and managing a team. This is a high visibility role and the candidate will be expected to speak confidently and intelligently about a variety of data products, methodologies, industry trends and challenges. This role will be involved in managing and maintaining client relationships as well as proactively participate in business development discussions. The candidate should demonstrate the flexibility to pivot and respond quickly to a dynamic and evolving company culture and broader energy transition landscape. Duties will include: Coordinating and leading internal team actions to meet project and client objectives. Consulting with the client to determine analytics required, technical solutions and methods to ensure a high confidence model for client decision making. Interfacing with Client Subject Matter Experts to design, develop, validate and deploy capabilities that enable client objectives. What You Will Need : An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a FULL SCOPE (FS/FSP) polygraph Bachelor's degree THREE (3) or more years of experience Data Science or Data Analytics. Experience cleaning, manipulating, and pre-processing data using Python, SQL, R, or Tableau Prep Builder. Experience developing reports and dashboards for business intelligence, utilizing D ata Visualization tools such as Tableau Excellent communication skills, both verbal and written What Would Be Nice to Have : M.S./M.A. in Data Science/Analytics, Statistics, Mathematics, Operations Research, Computer Science, Information Systems, Engineering, Economics, or similar quantitative/computational discipline. Tableau Desktop Certification: Certified Professional, Certified Associate, Specialist. Tableau Server Certification: Certified Professional, Certified Associate. Proficiency querying data in SQL. Experience performing data science / analytics, such as statistical modelling, predictive analysis, or machine learning using Python or R. Experience with MS Forms and Power Automate. Ability to support clients in identifying and addressing needs, building relationships, and driving solutions forward and experience leading small teams. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Job Family: Data Science Consulting Travel Required: None Clearance Required: Active Top Secret SCI with Polygraph What You Will Do : Our Data and Analytics consultants help clients maximize the value of their data. This high performing team works with clients to implement the full spectrum of data analytics and data science, from data querying and data wrangling to data visualization and dashboarding for business intelligence (BI), to predictive analytics, machine learning, and artificial intelligence. They help clients define their information strategy, architecture, and governance, get the most value from business intelligence and analytics, and implement enterprise content and data management solutions to enable business insights, reduce cost and complexity, increase trust and integrity, and improve operational effectiveness. The successful candidate will bring expertise in developing, building, and maintaining data assets and managing a team. This is a high visibility role and the candidate will be expected to speak confidently and intelligently about a variety of data products, methodologies, industry trends and challenges. This role will be involved in managing and maintaining client relationships as well as proactively participate in business development discussions. The candidate should demonstrate the flexibility to pivot and respond quickly to a dynamic and evolving company culture and broader energy transition landscape. Duties will include: Coordinating and leading internal team actions to meet project and client objectives. Consulting with the client to determine analytics required, technical solutions and methods to ensure a high confidence model for client decision making. Interfacing with Client Subject Matter Experts to design, develop, validate and deploy capabilities that enable client objectives. What You Will Need : An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a FULL SCOPE (FS/FSP) polygraph. Bachelor's degree. THREE (3) or more years of experience in Data Science, Data Analytics, and/or Data Visualization. Experience cleaning, manipulating, and pre-processing data using Python, SQL, R, and/or Tableau Prep Builder. Experience developing reports and dashboards for business intelligence, utilizing D ata Visualization tools such as Tableau. What Would Be Nice to Have : M.S./M.A. in Data Science/Analytics, Statistics, Mathematics, Operations Research, Computer Science, Information Systems, Engineering, Economics, or similar quantitative/computational discipline. Tableau Desktop Certification: Certified Professional, Certified Associate, Specialist. Tableau Server Certification: Certified Professional, Certified Associate. Proficiency querying data in SQL. Experience performing data science / analytics, such as statistical modelling, predictive analysis, or machine learning using Python or R. Experience with MS Forms and Power Automate. Ability to support clients in identifying and addressing needs, building relationships, and driving solutions forward and experience leading small teams. Excellent communication skills, both verbal and written. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
09/21/2026
Full time
Job Family: Data Science Consulting Travel Required: None Clearance Required: Active Top Secret SCI with Polygraph What You Will Do : Our Data and Analytics consultants help clients maximize the value of their data. This high performing team works with clients to implement the full spectrum of data analytics and data science, from data querying and data wrangling to data visualization and dashboarding for business intelligence (BI), to predictive analytics, machine learning, and artificial intelligence. They help clients define their information strategy, architecture, and governance, get the most value from business intelligence and analytics, and implement enterprise content and data management solutions to enable business insights, reduce cost and complexity, increase trust and integrity, and improve operational effectiveness. The successful candidate will bring expertise in developing, building, and maintaining data assets and managing a team. This is a high visibility role and the candidate will be expected to speak confidently and intelligently about a variety of data products, methodologies, industry trends and challenges. This role will be involved in managing and maintaining client relationships as well as proactively participate in business development discussions. The candidate should demonstrate the flexibility to pivot and respond quickly to a dynamic and evolving company culture and broader energy transition landscape. Duties will include: Coordinating and leading internal team actions to meet project and client objectives. Consulting with the client to determine analytics required, technical solutions and methods to ensure a high confidence model for client decision making. Interfacing with Client Subject Matter Experts to design, develop, validate and deploy capabilities that enable client objectives. What You Will Need : An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a FULL SCOPE (FS/FSP) polygraph. Bachelor's degree. THREE (3) or more years of experience in Data Science, Data Analytics, and/or Data Visualization. Experience cleaning, manipulating, and pre-processing data using Python, SQL, R, and/or Tableau Prep Builder. Experience developing reports and dashboards for business intelligence, utilizing D ata Visualization tools such as Tableau. What Would Be Nice to Have : M.S./M.A. in Data Science/Analytics, Statistics, Mathematics, Operations Research, Computer Science, Information Systems, Engineering, Economics, or similar quantitative/computational discipline. Tableau Desktop Certification: Certified Professional, Certified Associate, Specialist. Tableau Server Certification: Certified Professional, Certified Associate. Proficiency querying data in SQL. Experience performing data science / analytics, such as statistical modelling, predictive analysis, or machine learning using Python or R. Experience with MS Forms and Power Automate. Ability to support clients in identifying and addressing needs, building relationships, and driving solutions forward and experience leading small teams. Excellent communication skills, both verbal and written. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Job Family: Data Science Consulting Travel Required: None Clearance Required: Active Top Secret SCI with Polygraph What You Will Do : Our Data and Analytics consultants help clients maximize the value of their data. This high performing team works with clients to implement the full spectrum of data analytics and data science, from data querying and data wrangling to data visualization and dashboarding for business intelligence (BI), to predictive analytics, machine learning, and artificial intelligence. They help clients define their information strategy, architecture, and governance, get the most value from business intelligence and analytics, and implement enterprise content and data management solutions to enable business insights, reduce cost and complexity, increase trust and integrity, and improve operational effectiveness. The successful candidate will bring expertise in developing, building, and maintaining data assets and managing a team. This is a high visibility role and the candidate will be expected to speak confidently and intelligently about a variety of data products, methodologies, industry trends and challenges. This role will be involved in managing and maintaining client relationships as well as proactively participate in business development discussions. The candidate should demonstrate the flexibility to pivot and respond quickly to a dynamic and evolving company culture and broader energy transition landscape. Duties will include: Coordinating and leading internal team actions to meet project and client objectives. Consulting with the client to determine analytics required, technical solutions and methods to ensure a high confidence model for client decision making. Interfacing with Client Subject Matter Experts to design, develop, validate and deploy capabilities that enable client objectives. What You Will Need : An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a FULL SCOPE (FS/FSP) polygraph. Bachelor's degree. THREE (3) or more years of experience in Data Science, Data Analytics, and/or Data Visualization. Experience cleaning, manipulating, and pre-processing data using Python, SQL, R, and/or Tableau Prep Builder. Experience developing reports and dashboards for business intelligence, utilizing D ata Visualization tools such as Tableau. What Would Be Nice to Have : M.S./M.A. in Data Science/Analytics, Statistics, Mathematics, Operations Research, Computer Science, Information Systems, Engineering, Economics, or similar quantitative/computational discipline. Tableau Desktop Certification: Certified Professional, Certified Associate, Specialist. Tableau Server Certification: Certified Professional, Certified Associate. Proficiency querying data in SQL. Experience performing data science / analytics, such as statistical modelling, predictive analysis, or machine learning using Python or R. Experience with MS Forms and Power Automate. Ability to support clients in identifying and addressing needs, building relationships, and driving solutions forward and experience leading small teams. Excellent communication skills, both verbal and written. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
09/21/2026
Full time
Job Family: Data Science Consulting Travel Required: None Clearance Required: Active Top Secret SCI with Polygraph What You Will Do : Our Data and Analytics consultants help clients maximize the value of their data. This high performing team works with clients to implement the full spectrum of data analytics and data science, from data querying and data wrangling to data visualization and dashboarding for business intelligence (BI), to predictive analytics, machine learning, and artificial intelligence. They help clients define their information strategy, architecture, and governance, get the most value from business intelligence and analytics, and implement enterprise content and data management solutions to enable business insights, reduce cost and complexity, increase trust and integrity, and improve operational effectiveness. The successful candidate will bring expertise in developing, building, and maintaining data assets and managing a team. This is a high visibility role and the candidate will be expected to speak confidently and intelligently about a variety of data products, methodologies, industry trends and challenges. This role will be involved in managing and maintaining client relationships as well as proactively participate in business development discussions. The candidate should demonstrate the flexibility to pivot and respond quickly to a dynamic and evolving company culture and broader energy transition landscape. Duties will include: Coordinating and leading internal team actions to meet project and client objectives. Consulting with the client to determine analytics required, technical solutions and methods to ensure a high confidence model for client decision making. Interfacing with Client Subject Matter Experts to design, develop, validate and deploy capabilities that enable client objectives. What You Will Need : An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a FULL SCOPE (FS/FSP) polygraph. Bachelor's degree. THREE (3) or more years of experience in Data Science, Data Analytics, and/or Data Visualization. Experience cleaning, manipulating, and pre-processing data using Python, SQL, R, and/or Tableau Prep Builder. Experience developing reports and dashboards for business intelligence, utilizing D ata Visualization tools such as Tableau. What Would Be Nice to Have : M.S./M.A. in Data Science/Analytics, Statistics, Mathematics, Operations Research, Computer Science, Information Systems, Engineering, Economics, or similar quantitative/computational discipline. Tableau Desktop Certification: Certified Professional, Certified Associate, Specialist. Tableau Server Certification: Certified Professional, Certified Associate. Proficiency querying data in SQL. Experience performing data science / analytics, such as statistical modelling, predictive analysis, or machine learning using Python or R. Experience with MS Forms and Power Automate. Ability to support clients in identifying and addressing needs, building relationships, and driving solutions forward and experience leading small teams. Excellent communication skills, both verbal and written. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
MV Transportation is seeking an IT Help Desk Support professional to keep our transportation systems running smoothly. In this role, you will provide first-line technical support for desktops, mobile devices, printers, and transportation-specific software used in scheduling, dispatch, and daily operations. You will troubleshoot hardware, software, and network issues, manage user accounts, and document solutions. Working closely with operations teams, you'll help ensure secure, reliable technology that supports safe, on-time service for riders across our communities. Responsibilities Provide first-level technical support for hardware, software, and network issues via phone, email, and ticketing system Install, configure, and troubleshoot desktops, laptops, mobile devices, and printers Support transportation-specific applications and systems used in scheduling, dispatch, and operations Manage user accounts, permissions, and password resets in Active Directory and related systems Monitor and respond to system alerts, escalating complex issues to senior IT staff as needed Document incidents, resolutions, and procedures to maintain an accurate knowledge base Assist with workstation deployments, upgrades, and routine maintenance Follow IT security, data protection, and safety protocols in all support activities Collaborate with operations teams to minimize downtime for critical transportation services Participate in on-call or after-hours support rotations as required Required Skills Windows desktop support Microsoft 365 administration Active Directory user management Basic networking (TCP/IP, DNS, DHCP) Remote support tools (RDP, Teams, similar) Ticketing systems (Service Now, Zendesk, or similar) Hardware troubleshooting (PCs, laptops, printers) Mobile device support (i OS/Android) Endpoint security and antivirus tools Documentation and knowledge base management
09/20/2026
Full time
MV Transportation is seeking an IT Help Desk Support professional to keep our transportation systems running smoothly. In this role, you will provide first-line technical support for desktops, mobile devices, printers, and transportation-specific software used in scheduling, dispatch, and daily operations. You will troubleshoot hardware, software, and network issues, manage user accounts, and document solutions. Working closely with operations teams, you'll help ensure secure, reliable technology that supports safe, on-time service for riders across our communities. Responsibilities Provide first-level technical support for hardware, software, and network issues via phone, email, and ticketing system Install, configure, and troubleshoot desktops, laptops, mobile devices, and printers Support transportation-specific applications and systems used in scheduling, dispatch, and operations Manage user accounts, permissions, and password resets in Active Directory and related systems Monitor and respond to system alerts, escalating complex issues to senior IT staff as needed Document incidents, resolutions, and procedures to maintain an accurate knowledge base Assist with workstation deployments, upgrades, and routine maintenance Follow IT security, data protection, and safety protocols in all support activities Collaborate with operations teams to minimize downtime for critical transportation services Participate in on-call or after-hours support rotations as required Required Skills Windows desktop support Microsoft 365 administration Active Directory user management Basic networking (TCP/IP, DNS, DHCP) Remote support tools (RDP, Teams, similar) Ticketing systems (Service Now, Zendesk, or similar) Hardware troubleshooting (PCs, laptops, printers) Mobile device support (i OS/Android) Endpoint security and antivirus tools Documentation and knowledge base management
MV Transportation seeks an IT Specialist to support reliable transit technology across paratransit, fixed-route, shuttle, and student transportation operations. In this role, you will install, configure, and maintain desktops, mobile devices, fare and scheduling systems, and network equipment at local facilities. You will provide help desk support, troubleshoot hardware, software, and connectivity issues, and ensure data security and backups. The IT Specialist partners with operations and safety teams to keep mission-critical systems available, supports technology rollouts, documents procedures, and contributes to a culture of safety, respect, and continuous improvement. Responsibilities Provide tier 1-2 help desk and onsite support for desktops, laptops, mobile devices, and printers Install, configure, and maintain hardware, operating systems, and business applications Support fare collection, scheduling, dispatch, and onboard technology systems Monitor and troubleshoot network connectivity, Wi-Fi, and basic server issues Maintain user accounts, access rights, and data security best practices Perform backups, patching, and routine system maintenance Document incidents, resolutions, configurations, and procedures Assist with technology deployments, upgrades, and asset inventory Collaborate with operations and safety teams to minimize system downtime Train end users on basic technology tools and security awareness Required Skills Windows operating systems administration Office 365 administration Basic networking (TCP/IP, DNS, DHCP) Hardware installation and troubleshooting Mobile device management (MDM) Ticketing and help desk systems Active Directory user and group management Endpoint security and antivirus tools Backup and recovery tools Documentation and technical writing
09/20/2026
Full time
MV Transportation seeks an IT Specialist to support reliable transit technology across paratransit, fixed-route, shuttle, and student transportation operations. In this role, you will install, configure, and maintain desktops, mobile devices, fare and scheduling systems, and network equipment at local facilities. You will provide help desk support, troubleshoot hardware, software, and connectivity issues, and ensure data security and backups. The IT Specialist partners with operations and safety teams to keep mission-critical systems available, supports technology rollouts, documents procedures, and contributes to a culture of safety, respect, and continuous improvement. Responsibilities Provide tier 1-2 help desk and onsite support for desktops, laptops, mobile devices, and printers Install, configure, and maintain hardware, operating systems, and business applications Support fare collection, scheduling, dispatch, and onboard technology systems Monitor and troubleshoot network connectivity, Wi-Fi, and basic server issues Maintain user accounts, access rights, and data security best practices Perform backups, patching, and routine system maintenance Document incidents, resolutions, configurations, and procedures Assist with technology deployments, upgrades, and asset inventory Collaborate with operations and safety teams to minimize system downtime Train end users on basic technology tools and security awareness Required Skills Windows operating systems administration Office 365 administration Basic networking (TCP/IP, DNS, DHCP) Hardware installation and troubleshooting Mobile device management (MDM) Ticketing and help desk systems Active Directory user and group management Endpoint security and antivirus tools Backup and recovery tools Documentation and technical writing
Continuum Advantage LLC, a boutique wealth management and financial planning firm in Northbrook, IL, is seeking a Level 1 Technical Support Specialist to support advisors and staff using our financial and operational systems. In this client centric, fiduciary minded environment, you will provide first line support for desktops, applications, and financial platforms, resolve tickets, and assist with user setup and access. You'll collaborate closely with advisors and operations, gain exposure to retirement and investment tools, and grow your technical and advisory skill set in a disciplined, learning oriented culture. Responsibilities Serve as first point of contact for internal users and advisors needing technical support Troubleshoot issues related to financial planning, CRM, and portfolio management platforms Install, configure, and maintain desktop systems, peripherals, and standard software Document incidents, resolutions, and recurring issues in a ticketing system Escalate complex technical problems to senior IT or vendors as appropriate Assist with user account setup, permissions, and access management Support remote connectivity, VPN, and secure access to client and firm systems Contribute to knowledge base articles and user guides for common issues Collaborate with operations and advisory teams to minimize downtime Maintain strong client-focused communication and follow-up on requests Required Skills Technical support Windows and mac OS troubleshooting Financial software support (CRM/portfolio/planning tools) Ticketing systems (e.g., Zendesk, Jira, Service Now) User account and permissions management Basic networking and VPN support Microsoft 365 administration Remote support tools Documentation and knowledge base creation Security and data privacy awareness
09/19/2026
Full time
Continuum Advantage LLC, a boutique wealth management and financial planning firm in Northbrook, IL, is seeking a Level 1 Technical Support Specialist to support advisors and staff using our financial and operational systems. In this client centric, fiduciary minded environment, you will provide first line support for desktops, applications, and financial platforms, resolve tickets, and assist with user setup and access. You'll collaborate closely with advisors and operations, gain exposure to retirement and investment tools, and grow your technical and advisory skill set in a disciplined, learning oriented culture. Responsibilities Serve as first point of contact for internal users and advisors needing technical support Troubleshoot issues related to financial planning, CRM, and portfolio management platforms Install, configure, and maintain desktop systems, peripherals, and standard software Document incidents, resolutions, and recurring issues in a ticketing system Escalate complex technical problems to senior IT or vendors as appropriate Assist with user account setup, permissions, and access management Support remote connectivity, VPN, and secure access to client and firm systems Contribute to knowledge base articles and user guides for common issues Collaborate with operations and advisory teams to minimize downtime Maintain strong client-focused communication and follow-up on requests Required Skills Technical support Windows and mac OS troubleshooting Financial software support (CRM/portfolio/planning tools) Ticketing systems (e.g., Zendesk, Jira, Service Now) User account and permissions management Basic networking and VPN support Microsoft 365 administration Remote support tools Documentation and knowledge base creation Security and data privacy awareness
American Honda Motor Co., Inc. seeks an IT Support professional to keep manufacturing and office operations running smoothly. In this on-site role, you will troubleshoot hardware, software, and network issues, support Windows environments and manufacturing-related systems, and respond to tickets, phone calls, and walk-ups. You will manage user accounts, maintain devices and peripherals, and document solutions. Collaborating with cross-functional teams, you will help reduce downtime, improve reliability, and contribute to Honda's culture of safety, quality, and continuous improvement. Responsibilities Provide technical support for hardware, software, and network issues in a manufacturing environment Troubleshoot and resolve user incidents via ticketing system, phone, and onsite support Install, configure, and maintain PCs, mobile devices, printers, and peripherals on the plant floor and offices Support Windows OS, standard business applications, and manufacturing-related systems Document issues, resolutions, and procedures to ensure knowledge sharing and consistency Collaborate with IT and manufacturing teams to minimize downtime and improve system reliability Monitor system performance and escalate complex issues to senior IT staff or vendors Assist with user account management, access control, and basic cybersecurity practices Support onboarding/offboarding technology setup for employees and contractors Contribute to continuous improvement initiatives and adhere to safety and quality standards Required Skills Hardware and peripheral troubleshooting Windows OS administration and support Basic networking (TCP/IP, DNS, DHCP) Active Directory and user account management Office productivity suites (e.g., Microsoft 365) Ticketing and incident management systems Endpoint imaging and deployment tools Printer and mobile device support Basic cybersecurity and access control Documentation and technical communication
09/17/2026
Full time
American Honda Motor Co., Inc. seeks an IT Support professional to keep manufacturing and office operations running smoothly. In this on-site role, you will troubleshoot hardware, software, and network issues, support Windows environments and manufacturing-related systems, and respond to tickets, phone calls, and walk-ups. You will manage user accounts, maintain devices and peripherals, and document solutions. Collaborating with cross-functional teams, you will help reduce downtime, improve reliability, and contribute to Honda's culture of safety, quality, and continuous improvement. Responsibilities Provide technical support for hardware, software, and network issues in a manufacturing environment Troubleshoot and resolve user incidents via ticketing system, phone, and onsite support Install, configure, and maintain PCs, mobile devices, printers, and peripherals on the plant floor and offices Support Windows OS, standard business applications, and manufacturing-related systems Document issues, resolutions, and procedures to ensure knowledge sharing and consistency Collaborate with IT and manufacturing teams to minimize downtime and improve system reliability Monitor system performance and escalate complex issues to senior IT staff or vendors Assist with user account management, access control, and basic cybersecurity practices Support onboarding/offboarding technology setup for employees and contractors Contribute to continuous improvement initiatives and adhere to safety and quality standards Required Skills Hardware and peripheral troubleshooting Windows OS administration and support Basic networking (TCP/IP, DNS, DHCP) Active Directory and user account management Office productivity suites (e.g., Microsoft 365) Ticketing and incident management systems Endpoint imaging and deployment tools Printer and mobile device support Basic cybersecurity and access control Documentation and technical communication