AC Pro
Rancho Cucamonga, California
About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.
About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.
Tax Relief Advocates
Irvine, California
Are you passionate about technology and eager to kick-start your career in IT? We're looking for an IT Support Specialist to join our growing team. The IT Support Specialist provides first-line technical support for employees across TRA (Tax Relief Advocates) and DRA (Debt Relief Advocates). This role is responsible for user onboarding/offboarding, troubleshooting system access issues, supporting daily operations in Microsoft Azure and Intune environments, and ensuring smooth functioning of desktop applications such as Intuit ProSeries, Microsoft 365, and other company systems. The position requires strong technical aptitude, customer service skills, and a security-conscious mindset to support operations in a regulated environment. Key Responsibilities: User Lifecycle Management Perform onboarding and offboarding tasks for employees, including: Account creation, licensing, and group assignment in Microsoft Entra ID (Azure AD) and Google Workspace. Workstation setup, device registration, and compliance enforcement via Intune / Azure. Configuration of SSO access for enterprise apps. Secure deprovisioning, access revocation, and data backup during offboarding. Maintain user access logs, equipment inventory, and asset lifecycle records. Technical Support (Level 1) Provide first-level troubleshooting for: Enterprise software applications. Azure Virtual Desktop (AVD) connectivity and session performance. Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive). VPN, MFA, and SSO login issues. Hardware and peripheral setup (printers, scanners, webcams, etc.). Escalate unresolved issues to Level 2 or vendor support as needed, with proper documentation. Maintain clear records of tickets, incidents, and resolutions. System Administration Register and manage devices in Microsoft Entra / Intune for compliance and conditional access. Monitor device health, patch updates, and Defender for Endpoint alerts. Support configuration and auditing of Azure AD Join and BitLocker policies. Run regular security and compliance checks aligned with WISP and IRS data protection requirements. Operational Support Maintain and update onboarding documentation and IT SOPs. Support user license management and access provisioning across tools. Assist with IT inventory, equipment deployment, and workstation imaging. Provide basic end-user training on company systems and cybersecurity best practices. What We're Looking For: Associate degree in Information Technology, Computer Science, or a related field required. Bachelor's degree preferred (or equivalent professional experience in IT support). 1-3 years of hands-on experience in IT support, helpdesk, or system administration. Proficiency with Microsoft Entra ID (Azure AD), Intune, and Microsoft 365 Admin Center. Familiarity with Windows 10/11, and virtual desktop environments. Understanding of SSO, MFA, and conditional access policies. Basic networking skills (IP configuration, DNS, VPN). Excellent communication and troubleshooting abilities. Strong attention to detail and documentation discipline. Customer service-oriented and able to multitask in a fast-paced environment. Skills and Traits That Will Make You Stand Out: Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or Azure Fundamentals (AZ-900). Experience supporting Genesys Cloud, RingCentral, or similar telephony platforms. Familiarity with Google Workspace Admin Console and cross-domain SSO integration. Self-motivated with a strong desire to learn and grow. Customer-oriented with excellent problem-solving skills. Ability to handle multiple tasks and prioritize effectively. A friendly and professional attitude, both in person and over the phone. Physical Requirements: Ability to lift and carry materials up to 25 pounds. Mobility to move between work areas and perform office tasks. Performance Indicators: Ticket response and resolution times. User satisfaction ratings. Compliance with onboarding/offboarding SLAs. Intune device compliance and audit accuracy. Reduction of recurring support incidents through proactive measures. Why Work With Us? Hands-on experience in a growing IT department. Opportunity to learn from experienced IT professionals. Collaborative and supportive work environment. Growth potential in IT and beyond! Ready to Get Started? If you're ready to launch your IT career and be part of a great team, apply today! Job Details Position Type: Full time, 40+ hours per week Compensation: $23.00 to 32.00 per hour. Final rate will be based on qualifications and relevant experience. Location: Irvine, CA onsite required Application Process Qualified applicants may be invited to complete a brief AI-facilitated interview designed to help us learn more about your experience and qualifications. After the AI interview, a member of our recruiting team will personally review your responses and follow up with next steps if you're selected to move forward. This AI tool is used solely to support our recruiters in the initial screening process all final hiring decisions are made by our talent acquisition team. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.
Are you passionate about technology and eager to kick-start your career in IT? We're looking for an IT Support Specialist to join our growing team. The IT Support Specialist provides first-line technical support for employees across TRA (Tax Relief Advocates) and DRA (Debt Relief Advocates). This role is responsible for user onboarding/offboarding, troubleshooting system access issues, supporting daily operations in Microsoft Azure and Intune environments, and ensuring smooth functioning of desktop applications such as Intuit ProSeries, Microsoft 365, and other company systems. The position requires strong technical aptitude, customer service skills, and a security-conscious mindset to support operations in a regulated environment. Key Responsibilities: User Lifecycle Management Perform onboarding and offboarding tasks for employees, including: Account creation, licensing, and group assignment in Microsoft Entra ID (Azure AD) and Google Workspace. Workstation setup, device registration, and compliance enforcement via Intune / Azure. Configuration of SSO access for enterprise apps. Secure deprovisioning, access revocation, and data backup during offboarding. Maintain user access logs, equipment inventory, and asset lifecycle records. Technical Support (Level 1) Provide first-level troubleshooting for: Enterprise software applications. Azure Virtual Desktop (AVD) connectivity and session performance. Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive). VPN, MFA, and SSO login issues. Hardware and peripheral setup (printers, scanners, webcams, etc.). Escalate unresolved issues to Level 2 or vendor support as needed, with proper documentation. Maintain clear records of tickets, incidents, and resolutions. System Administration Register and manage devices in Microsoft Entra / Intune for compliance and conditional access. Monitor device health, patch updates, and Defender for Endpoint alerts. Support configuration and auditing of Azure AD Join and BitLocker policies. Run regular security and compliance checks aligned with WISP and IRS data protection requirements. Operational Support Maintain and update onboarding documentation and IT SOPs. Support user license management and access provisioning across tools. Assist with IT inventory, equipment deployment, and workstation imaging. Provide basic end-user training on company systems and cybersecurity best practices. What We're Looking For: Associate degree in Information Technology, Computer Science, or a related field required. Bachelor's degree preferred (or equivalent professional experience in IT support). 1-3 years of hands-on experience in IT support, helpdesk, or system administration. Proficiency with Microsoft Entra ID (Azure AD), Intune, and Microsoft 365 Admin Center. Familiarity with Windows 10/11, and virtual desktop environments. Understanding of SSO, MFA, and conditional access policies. Basic networking skills (IP configuration, DNS, VPN). Excellent communication and troubleshooting abilities. Strong attention to detail and documentation discipline. Customer service-oriented and able to multitask in a fast-paced environment. Skills and Traits That Will Make You Stand Out: Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or Azure Fundamentals (AZ-900). Experience supporting Genesys Cloud, RingCentral, or similar telephony platforms. Familiarity with Google Workspace Admin Console and cross-domain SSO integration. Self-motivated with a strong desire to learn and grow. Customer-oriented with excellent problem-solving skills. Ability to handle multiple tasks and prioritize effectively. A friendly and professional attitude, both in person and over the phone. Physical Requirements: Ability to lift and carry materials up to 25 pounds. Mobility to move between work areas and perform office tasks. Performance Indicators: Ticket response and resolution times. User satisfaction ratings. Compliance with onboarding/offboarding SLAs. Intune device compliance and audit accuracy. Reduction of recurring support incidents through proactive measures. Why Work With Us? Hands-on experience in a growing IT department. Opportunity to learn from experienced IT professionals. Collaborative and supportive work environment. Growth potential in IT and beyond! Ready to Get Started? If you're ready to launch your IT career and be part of a great team, apply today! Job Details Position Type: Full time, 40+ hours per week Compensation: $23.00 to 32.00 per hour. Final rate will be based on qualifications and relevant experience. Location: Irvine, CA onsite required Application Process Qualified applicants may be invited to complete a brief AI-facilitated interview designed to help us learn more about your experience and qualifications. After the AI interview, a member of our recruiting team will personally review your responses and follow up with next steps if you're selected to move forward. This AI tool is used solely to support our recruiters in the initial screening process all final hiring decisions are made by our talent acquisition team. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.
American Honda Motor Co., Inc.
Raymond, Ohio
American Honda Motor Co., Inc. seeks an IT Support professional to keep manufacturing and office operations running smoothly. In this on-site role, you will troubleshoot hardware, software, and network issues, support Windows environments and manufacturing-related systems, and respond to tickets, phone calls, and walk-ups. You will manage user accounts, maintain devices and peripherals, and document solutions. Collaborating with cross-functional teams, you will help reduce downtime, improve reliability, and contribute to Honda's culture of safety, quality, and continuous improvement. Responsibilities Provide technical support for hardware, software, and network issues in a manufacturing environment Troubleshoot and resolve user incidents via ticketing system, phone, and onsite support Install, configure, and maintain PCs, mobile devices, printers, and peripherals on the plant floor and offices Support Windows OS, standard business applications, and manufacturing-related systems Document issues, resolutions, and procedures to ensure knowledge sharing and consistency Collaborate with IT and manufacturing teams to minimize downtime and improve system reliability Monitor system performance and escalate complex issues to senior IT staff or vendors Assist with user account management, access control, and basic cybersecurity practices Support onboarding/offboarding technology setup for employees and contractors Contribute to continuous improvement initiatives and adhere to safety and quality standards Required Skills Hardware and peripheral troubleshooting Windows OS administration and support Basic networking (TCP/IP, DNS, DHCP) Active Directory and user account management Office productivity suites (e.g., Microsoft 365) Ticketing and incident management systems Endpoint imaging and deployment tools Printer and mobile device support Basic cybersecurity and access control Documentation and technical communication
American Honda Motor Co., Inc. seeks an IT Support professional to keep manufacturing and office operations running smoothly. In this on-site role, you will troubleshoot hardware, software, and network issues, support Windows environments and manufacturing-related systems, and respond to tickets, phone calls, and walk-ups. You will manage user accounts, maintain devices and peripherals, and document solutions. Collaborating with cross-functional teams, you will help reduce downtime, improve reliability, and contribute to Honda's culture of safety, quality, and continuous improvement. Responsibilities Provide technical support for hardware, software, and network issues in a manufacturing environment Troubleshoot and resolve user incidents via ticketing system, phone, and onsite support Install, configure, and maintain PCs, mobile devices, printers, and peripherals on the plant floor and offices Support Windows OS, standard business applications, and manufacturing-related systems Document issues, resolutions, and procedures to ensure knowledge sharing and consistency Collaborate with IT and manufacturing teams to minimize downtime and improve system reliability Monitor system performance and escalate complex issues to senior IT staff or vendors Assist with user account management, access control, and basic cybersecurity practices Support onboarding/offboarding technology setup for employees and contractors Contribute to continuous improvement initiatives and adhere to safety and quality standards Required Skills Hardware and peripheral troubleshooting Windows OS administration and support Basic networking (TCP/IP, DNS, DHCP) Active Directory and user account management Office productivity suites (e.g., Microsoft 365) Ticketing and incident management systems Endpoint imaging and deployment tools Printer and mobile device support Basic cybersecurity and access control Documentation and technical communication