201 jobs found

Job DescriptionJob DescriptionCompany Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. Job Description Vuori is looking for an experienced IT Service Management Lead to shape and mature the ITSM practices that keep our teams connected, productive, and supported as we continue to grow. This role will serve as Vuori's ITIL subject matter expert and lead the adoption, governance, performance, and continual improvement of service management across the business. You will collaborate with technology teams to build scalable processes, improve service quality, and strengthen employee experience through practical, data-driven service management. What you'll get to do: Drive adoption of Vuori's IT Service Management program across Technology teams through stakeholder engagement, process education and cross-functional collaboration to ensure consistent execution and operational excellence. Lead in establishing ITIL-aligned governance, standards, metrics, process documentation, and a continual improvement roadmap. Own Incident and Major Incident Management, improving service restoration, stakeholder coordination, post-incident reviews, and operational reporting. Lead Problem Management by facilitating root cause analysis, managing corrective actions and known errors, and reducing recurring service disruptions. Govern Change Management, including CAB activities, risk assessment, process compliance, change performance, and improvements to change success rates. Manage Request Management and service catalog governance, partnering with technology teams to standardize, streamline, and automate fulfillment workflows. Own Service Level Management by defining and reporting on SLAs, OLAs, KPIs, and service performance, and by partnering with service owners on improvement plans. Develop Knowledge Management practices that improve documentation quality, self-service adoption, and support team effectiveness. Serve as the business process owner for Jira Service Management, defining requirements for workflows, automation, reporting, controls, and platform enhancements while maintaining audit-ready ITSM processes. Qualifications Who you are: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent years of experience preferred. 5+ years of experience in IT Service Management, IT Operations, Service Delivery, or a related discipline, including direct ownership of ITIL-based practices. ITIL Foundation certification; advanced ITIL certification such as Managing Professional or Practice Manager is preferred. Demonstrated experience leading Incident, Problem, Change Enablement, Request, Service Level, and Knowledge Management practices. Experience with Jira Service Management, ServiceNow, or a comparable enterprise ITSM platform, including workflow and reporting optimization. Strong ability to develop and interpret SLAs, KPIs, dashboards, and operational performance trends to drive measurable improvements. Proven success influencing cross-functional teams, facilitating governance forums, and driving adoption without relying on direct authority. Excellent written and verbal communication, organizational, analytical, and stakeholder management skills. Experience supporting retail, ecommerce, corporate, or distribution technology environments is preferred. Additional Information Our investment in you: At Vuori, we're proud to offer the following to our employees: Health Insurance Savings and Retirement Plan Employee Assistance Program Generous Vuori Discount & Industry Perks Paid Time Off Wellness & Fitness benefits The salary range for this role is $109,000 per year - $140,175 per year. This role is bonus eligible. Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

Job DescriptionJob DescriptionCompany Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. Job Description Vuori is looking for an experienced IT Service Management Lead to shape and mature the ITSM practices that keep our teams connected, productive, and supported as we continue to grow. This role will serve as Vuori's ITIL subject matter expert and lead the adoption, governance, performance, and continual improvement of service management across the business. You will collaborate with technology teams to build scalable processes, improve service quality, and strengthen employee experience through practical, data-driven service management. What you'll get to do: Drive adoption of Vuori's IT Service Management program across Technology teams through stakeholder engagement, process education and cross-functional collaboration to ensure consistent execution and operational excellence. Lead in establishing ITIL-aligned governance, standards, metrics, process documentation, and a continual improvement roadmap. Own Incident and Major Incident Management, improving service restoration, stakeholder coordination, post-incident reviews, and operational reporting. Lead Problem Management by facilitating root cause analysis, managing corrective actions and known errors, and reducing recurring service disruptions. Govern Change Management, including CAB activities, risk assessment, process compliance, change performance, and improvements to change success rates. Manage Request Management and service catalog governance, partnering with technology teams to standardize, streamline, and automate fulfillment workflows. Own Service Level Management by defining and reporting on SLAs, OLAs, KPIs, and service performance, and by partnering with service owners on improvement plans. Develop Knowledge Management practices that improve documentation quality, self-service adoption, and support team effectiveness. Serve as the business process owner for Jira Service Management, defining requirements for workflows, automation, reporting, controls, and platform enhancements while maintaining audit-ready ITSM processes. Qualifications Who you are: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent years of experience preferred. 5+ years of experience in IT Service Management, IT Operations, Service Delivery, or a related discipline, including direct ownership of ITIL-based practices. ITIL Foundation certification; advanced ITIL certification such as Managing Professional or Practice Manager is preferred. Demonstrated experience leading Incident, Problem, Change Enablement, Request, Service Level, and Knowledge Management practices. Experience with Jira Service Management, ServiceNow, or a comparable enterprise ITSM platform, including workflow and reporting optimization. Strong ability to develop and interpret SLAs, KPIs, dashboards, and operational performance trends to drive measurable improvements. Proven success influencing cross-functional teams, facilitating governance forums, and driving adoption without relying on direct authority. Excellent written and verbal communication, organizational, analytical, and stakeholder management skills. Experience supporting retail, ecommerce, corporate, or distribution technology environments is preferred. Additional Information Our investment in you: At Vuori, we're proud to offer the following to our employees: Health Insurance Savings and Retirement Plan Employee Assistance Program Generous Vuori Discount & Industry Perks Paid Time Off Wellness & Fitness benefits The salary range for this role is $109,000 per year - $140,175 per year. This role is bonus eligible. Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

Job Description Job Description Job Title: ServiceNow Knowledge Management Type: 9-month Contract Compensation: $64.39 per hour Work Model: Hybrid ServiceNow Knowledge Management Consultant We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners. This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement. Responsibilities Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. Create, organize, and maintain documentation that supports internal users and external plan partners. Migrate existing content into ServiceNow and develop new knowledge content as needed. Establish knowledge management standards, templates, workflows, and governance processes. Define content ownership, review cycles, and ongoing maintenance practices. Create and organize repositories and structures to support knowledge accessibility and usability. Support ServiceNow Knowledge Management module configurations and related customizations. Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume. Develop documentation to support business processes being consolidated into ServiceNow. Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices. Communicate processes, recommendations, and progress updates to leadership and key stakeholders. Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible. Track the effectiveness of knowledge management initiatives and recommend continuous improvements. Required Qualifications Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience. 5+ years of ServiceNow experience. Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality. Experience establishing and managing knowledge management frameworks, processes, and governance. Experience creating content standards, templates, workflows, and review processes. Strong technical content management and documentation skills. Excellent communication, presentation, and stakeholder management skills. Ability to work independently while collaborating across multiple teams and levels of the organization. Preferred Qualifications Knowledge Management Institute (KMI) certifications or other knowledge management certifications. ServiceNow certifications. Experience implementing or maturing enterprise knowledge management programs. Human-centered design, customer experience, product strategy, or process improvement experience. Healthcare industry experience is welcome but not required. Environment ServiceNow is a relatively new platform within the organization. Several processes and tools are being consolidated into ServiceNow. The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time. Opportunity to establish and influence long-term knowledge management practices within the organization. What Success Looks Like The successful consultant will bring structure and governance to the organization's ServiceNow Knowledge Base by implementing templates and workflows, organizing and migrating content, establishing ownership and review processes, and creating a seamless knowledge experience for end users. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job Description Job Description Job Title: A/V Lead System Integrator Location: Washington, DC Type: Direct Hire Work Model: Onsite - onsite Security Clearance: US Citizenship and ability to obtain a public trust or higher Responsibilities Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations Develop and maintain A/V system architecture documentation, diagrams, and configuration records Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements Serve as the on-site technical lead for executive briefing center operations and high-visibility events Maintain on-call availability outside core business hours to support executive engagements and priority events as needed Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles Lead, mentor, and supervise A/V systems integration team members Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards Support recruitment, onboarding, and professional development of A/V team personnel Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate Requirements Minimum 6-8 years of hands-on enterprise A/V systems integration and operations experience Demonstrated experience designing, integrating, and managing enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems Proven experience supporting executive-level engagements and high-visibility events in a professional environment Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture Demonstrated experience leading or supervising A/V technical teams Expert-level proficiency in: Enterprise A/V system design, integration, and operations Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech) Digital signage systems and management platforms Microsoft Teams Rooms configuration and management A/V over IP technologies and transport protocols Display technologies (LED, LCD, projection systems) Audio systems (DSP configuration, microphone arrays, speaker systems) Strong working knowledge of: Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast) Microsoft 365 and Teams administration as it relates to A/V endpoints ITSM platforms (e.g., ServiceNow) IT security principles applicable to A/V systems ITIL 4 change and incident management practices Certified Technology Specialist (CTS) - AVIXA (required) CTS-I (Certified Technology Specialist - Installation) (required) CTS-D (Certified Technology Specialist - Design) (strongly preferred) Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification, Microsoft Teams Rooms certification or equivalent, Extron Control Professional certification, CompTIA Security+ or equivalent System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:

Job DescriptionJob Description Overview: Akumen, Inc. is seeking an experienced, self-motivated Project Manager to support the successful planning, coordination, and delivery of information technology projects in a federal government environment. This position will work closely with government stakeholders, technical teams, Project Managers, and Systems Engineers to coordinate project activities, maintain program documentation, support service delivery, and ensure project priorities remain aligned with customer requirements. Responsibilities Support project planning and execution, including development and maintenance of project objectives, technical approaches, schedules, milestones, risks, issues, and deliverables. Coordinate with government customers, development teams, Systems Engineers, and other program resources to align application support and development activities with organizational priorities and requirements. Manage project change and configuration activities, including tracking change requests, reviewing open issues, maintaining configuration baselines, and communicating updates to stakeholders. Support program testing activities by coordinating testing schedules, documentation, issue tracking, and communication between technical teams and stakeholders. Monitor service delivery processes, service agreements, and IT operational metrics to identify risks, performance issues, and opportunities for improvement. Develop and maintain program and technical documentation, including Standard Operating Procedures (SOPs), test plans, reference materials, training guides, status reports, and other project artifacts. Support SharePoint administration and maintenance of program document repositories, ensuring project information is organized, current, and accessible to appropriate stakeholders. Minimum Qualifications Bachelor's degree in Business Administration, or IT Management (or equivalent related field experience) PMP certification required 4+ years of experience in the Information Technology field 3+ years of experience in writing technical documents 3+ years of experience in a client facing role; federal clients preferred Knowledge of developing, implementing, and monitoring IT program and project delivery Desired Qualifications Experience in Agile/SCRUM environments ScrumMaster (CSM) certification ITIL Foundation certification Familiarity with MS Project and ServiceNow IT Service Management (ITSM) Clearance Requirement: Active Secret or higher government security clearance Salary Range: Minimum $140,000 - Maximum $160,000 annually The salary range listed for this position reflects Akumen, Inc.'s current estimate of the expected compensation for this role at the time of posting. Actual compensation may vary based on a variety of factors, including a candidate's experience, education, certifications, technical skills, security clearance status, geographic location, and alignment with contract, labor category, and customer requirements. Compensation decisions may also be influenced by contract award status and available funding. Akumen, Inc. is an equal employment opportunity employer. All employment decisions are made based on qualifications, merit, and business needs, and without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to a respectful and inclusive workplace where all individuals have the opportunity to succeed. Akumen, Inc. maintains a drug-free workplace consistent with applicable local, state, and federal laws.

Job DescriptionJob Description Overview: Akumen, Inc. is seeking an experienced, self-motivated Project Manager to support the successful planning, coordination, and delivery of information technology projects in a federal government environment. This position will work closely with government stakeholders, technical teams, Project Managers, and Systems Engineers to coordinate project activities, maintain program documentation, support service delivery, and ensure project priorities remain aligned with customer requirements. Responsibilities Support project planning and execution, including development and maintenance of project objectives, technical approaches, schedules, milestones, risks, issues, and deliverables. Coordinate with government customers, development teams, Systems Engineers, and other program resources to align application support and development activities with organizational priorities and requirements. Manage project change and configuration activities, including tracking change requests, reviewing open issues, maintaining configuration baselines, and communicating updates to stakeholders. Support program testing activities by coordinating testing schedules, documentation, issue tracking, and communication between technical teams and stakeholders. Monitor service delivery processes, service agreements, and IT operational metrics to identify risks, performance issues, and opportunities for improvement. Develop and maintain program and technical documentation, including Standard Operating Procedures (SOPs), test plans, reference materials, training guides, status reports, and other project artifacts. Support SharePoint administration and maintenance of program document repositories, ensuring project information is organized, current, and accessible to appropriate stakeholders. Minimum Qualifications Bachelor's degree in Business Administration, or IT Management (or equivalent related field experience) PMP certification required 4+ years of experience in the Information Technology field 3+ years of experience in writing technical documents 3+ years of experience in a client facing role; federal clients preferred Knowledge of developing, implementing, and monitoring IT program and project delivery Desired Qualifications Experience in Agile/SCRUM environments ScrumMaster (CSM) certification ITIL Foundation certification Familiarity with MS Project and ServiceNow IT Service Management (ITSM) Clearance Requirement: Active Secret or higher government security clearance Salary Range: Minimum $140,000 - Maximum $160,000 annually The salary range listed for this position reflects Akumen, Inc.'s current estimate of the expected compensation for this role at the time of posting. Actual compensation may vary based on a variety of factors, including a candidate's experience, education, certifications, technical skills, security clearance status, geographic location, and alignment with contract, labor category, and customer requirements. Compensation decisions may also be influenced by contract award status and available funding. Akumen, Inc. is an equal employment opportunity employer. All employment decisions are made based on qualifications, merit, and business needs, and without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to a respectful and inclusive workplace where all individuals have the opportunity to succeed. Akumen, Inc. maintains a drug-free workplace consistent with applicable local, state, and federal laws.

Job DescriptionJob Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Appian is seeking a strategic, high-impact Program Manager to architect and lead key initiatives that elevate our Public Sector customer experience. In this role, you'll design and execute enterprise-wide programs that accelerate onboarding, drive product adoption, unlock value realization, and secure renewals-ensuring mission-critical outcomes for our government clients. The ideal candidate is a visionary customer advocate with a proven track record of scaling customer-centric initiatives in the B2B SaaS space. You will operate as the critical connective tissue between Sales, Product, Marketing, and Support. This role is based at our HQ in McLean, VA. While working in-person with customers is our top priority, we also believe that being in the office fosters the in-person collaboration that Appian was built on. It's a key driver of our mission to be the best - enabling shared ideas, stronger teamwork, and more opportunities to connect and celebrate working with the exceptional people across Appian. Employees hired for this position are expected to be in the office 5 days a week, unless on a customer site, to support this culture and help us continue to thrive. As a Program Manager, you will: Design, implement, and optimize customer success programs for the US Army encompassing onboarding, adoption, value realization, and renewal. Lead and manage large-scale, cross-functional initiatives from initiation through to completion, ensuring they are delivered on time, within scope and budget, and meet strategic objectives. Develop and manage a strategic roadmap of customer success initiatives that align with overarching company goals and customer needs. Serve as the voice of the customer within the organization, gathering and analyzing feedback to inform program development and product enhancements. Establish, monitor, and report on key performance indicators (KPIs) for customer success programs, including but not limited to customer health scores, Net Promoter Score (NPS), churn rates, and renewal rates. Collaborate closely with cross-functional leaders to ensure a cohesive and unified customer experience across all touchpoints. Develop and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and strategic partner. Identify and mitigate risks to customer success, proactively developing and implementing strategies to address challenges. Champion a customer-centric culture throughout the organization. Lead, mentor, and foster a high-performance culture among Customer Success team members. Basic Qualifications: Bachelor's degree in a relevant field. A minimum of 10+ years of experience in program management that manages delivery of complex technology modernization initiatives within the Army or other relevant federal government agencies. Ideal candidates will have a PMP or PgMP certification and agile certifications (Certified Scrum Master, SAFe Agilist, etc.). Proven ability to develop and execute complex programs and large-scale projects with measurable results and managing over 50 resources and over $13M in annual services revenue. Strong analytical skills with the ability to translate data into actionable insights. Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels. The ideal candidate will have experience and relationships with clients within the Army. Proficiency with Appian, other modern platform technologies (e.g., Salesforce, ServiceNow, Palantir) and/or custom application development. Experience leading technology modernization leverage agile methodologies and AI enabled code generation approaches. US Citizenship with an ability to hold a US government clearance. Willingness to travel to client locations, as required. The base salary range provided represents a good faith and reasonable estimate of the range at the time of posting. In addition to the base salary, this position is eligible for a government clearance differential. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $150,000-$300,000 USD Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for the most important business processes at the world's largest organizations. Our platform is known for its unique power, reliability, and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X. Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice

Job DescriptionJob Description ProTech Services currently seeks an immediate need for an IS Project Manager working with our local Memphis client. This contract position is expected to last 8 - 12 months. Description To manage complex infrastructure and development projects. This role will be overseeing projects involving hardware installations and cloud environments. The PM will be responsible for coordinating deployments in multiple facilities. Core Requirements Education: Baccalaureate Degree from an accredited college or university in a related business or technical specialty. Experience: Minimum of 7 years of relevant project management experience across multiple domains. Certification: Hold an active PMP (Project Management Professional) certification. Infrastructure Expertise: A proven track record of managing infrastructure installations, specifically involving HPC hardware and data center environments. DevOps Proficiency: Direct experience managing DevOps-related projects and workflows. Communication: Exceptional collaboration and presentation skills are required to interact with executive stakeholders, front-line management, and system users. Change Management: High level of professionalism and change management savvy to influence stakeholders and navigate trade-offs regarding scope and requirements. Location: Local candidates in the Memphis area are highly recommended and preferred. This position require a week a month on site. Preferred Qualifications & Skills Technical Environment: Experience with Cloud technologies (Azure), Networking, Virtualization, and HPC environments. AI Integration: Experience leveraging Artificial Intelligence (AI) tools to optimize project management workflows, or previous experience managing AI-related research projects. Tooling: Proficiency with ServiceNow PPM is highly preferred for project tracking, along with familiarity with Azure DevOps or JIRA. Methodology: Strong knowledge of Agile methodologies (Scrum Alliance, SAFe) and experience leading Agile teams. Industry Knowledge: Background in a multi-disciplinary healthcare or academic research environment, specifically supporting healthcare informatics or basic science. Business Analysis: Strong skills in understanding complex subject matter within a technical IT and research environment

Job DescriptionJob DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO ALBANY, NY- NOT OPEN TO RELOCATION "Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence." About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement Job Title: Project Manager Task Order: HBITS-07-14371 Agency: State of New York - Office of Information Technology Services (ITS) Location: Hybrid - Albany, NY Duration: 12 Months Rate: Depends on experience Seeking an Expert Project Manager to support a program overseeing ITS-managed software for MENA compliance. The selected candidate will manage complex, cross-functional IT projects for New York State agencies, ensuring timely delivery within scope, budget, and quality standards. Qualifications Project Manager: Develops and manages all aspects of the Project Management Plan (Cost, Scope, Schedule, Quality, Communication, Change, Risk, Issue, Resource, etc.), applying best practice PM methodologies, PMI principles, and the NYS Guidebook. 7+ years of experience as a project/program manager, managing large, complex IT projects with multiple cross-functional teams of at least 30 team members or stakeholders, involving multiple business teams and IT members from different organizations and agencies/businesses. 7+ years of experience developing and executing project roadmaps and plans, including management of charter, scope, schedule, cost, quality, communication, change, risk, issue, resource, and vendor management plans, and managing the complete project lifecycle from initiation through closeout. 7+ years of experience in: Developing and managing formal project schedules in Microsoft Project, including tracking progress and variances against baselines utilizing Agile, Waterfall, and Hybrid methodologies. Conducting Scrum Sessions demonstrating mastery of the skill. Facilitating executive-level project status meetings and presentations for both ITS and client agency leadership, and creating project dashboards. 7+ years of experience developing and managing detailed scope documentation, work breakdown structures, requirements elicitation, managing systems analysis and design, and documenting business analysis artifacts such as Business Requirements Documentation, Functional Specifications, and Requirements Traceability Matrices. 7+ years of experience managing projects using a Project Management Body of Knowledge (PMBOK)-based project management methodology containing well-defined and documented processes, templates, and guidelines for all project phases, with adherence managed by a formal Project Management Office (PMO). 6+ years of experience with project quality planning, quality assurance, end-to-end system testing, quality control, UAT defect and metrics management, and quality governance. 5+ years of experience in facilitating the elicitation and documentation of complex business requirements. College degree required (Bachelor's degree equivalent to 3.75 years; Master's equivalent to 5 years). 2+ years of experience post-Project Management Professional (PMP) certification. A valid PMP certification must be submitted with the Candidate Response Form. 2+ years of experience post-Certified Scrum Master (CSM). A valid CSM certification must be submitted with the Candidate Response Form. Day-to-Day Responsibilities Develop and manage all aspects of the Project Management Plan (Cost, Scope, Schedule, Quality, Communication, Change, Risk, Issue, Resource, etc.) applying best practices, PMI principles, and the NYS Guidebook. Guide large cross-discipline, cross-agency/organizational, and vendor teams in delivering successful projects within schedule, quality, and budget. Organize and lead project meetings with various cross-functional teams, develop and distribute meeting outcomes, and ensure all action items are tracked through completion. Facilitate executive sponsor/senior leadership status meetings for organization projects, providing progress updates and presenting executive status reports and dashboards to client agencies' senior executive management. Lead and facilitate Business Analysis Sessions in collaboration with the BA team to ensure accurate business/user requirements data/information are collected for the development of Business Requirements Documentation (BRD). Manage and maintain project information in ServiceNow IT Service Management (ITSM) system, the ITS system of record for all services. Required Skills Strong leadership and stakeholder management skills across multiple teams and agencies. Advanced experience with Microsoft Project, ServiceNow ITSM, and project scheduling tools. Proven ability to manage large-scale IT projects using PMBOK, Agile, Waterfall, and Hybrid methodologies. Strong communication and presentation skills, with experience delivering executive-level briefings and dashboards. Demonstrated ability to oversee quality planning, UAT, and system testing efforts. Education & Certification Bachelor's or Master's Degree in a relevant field. Active Project Management Professional (PMP) certification (minimum 2 years post-certification). Active Certified Scrum Master (CSM) certification (minimum 2 years post-certification). If you are an experienced Project Manager with a strong background in large-scale IT initiatives, PMBOK methodologies, and Agile/Waterfall frameworks, we encourage you to apply and join a program that supports statewide technology transformation and compliance. Required Documents Résumé Copy of candidate identification (driver's license, passport, visa if applicable) Degree/certifications (if applicable) Three professional references Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR 7FisLImyUc

Job DescriptionJob Description 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at Application password: Niner Team (Project) Introduction 9th Way Insignia is looking for a Program Manager to lead a team for programmatic execution, performance, and customer coordination for the Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Software Product Management (SPM), and Corporate (CORP) Service Line Technical Management Support Services. The program provides enterprise-level program, product, and technical management support across the CORP Service Line. The work supports approximately 170 products spanning Acquisition and Property Management, Financial Management, Human Capital Management, and Secretary of Veterans Affairs/Congressional/Legal Affairs product lines. The contract includes program and product management, schedule and risk management, strategic analysis, financial and acquisition support, communications, change management, architecture, security, integration, software quality assurance, release management, and advanced technology support, including artificial intelligence. Professional Level Information: A Program Manager is a Manager 4 within 9th Way Insignia. A Manager 4 plans, directs, integrates, and controls complex federal IT program activities. Responsibilities: Lead overall task order execution and provide integrated management across program, product, technical, financial, resource, communications, risk, schedule, and quality activities supporting the CORP Service Line. Serve as the primary contractor point of contact for programmatic issues, concerns, status, and performance, coordinating routinely with the Contracting Officer, COR, VA Program Manager, CORP leadership, product line leadership, and other Government stakeholders. Develop, maintain, and execute the Contractor Project Management Plan (CPMP), including the contractor approach, timeline, tools, staffing plan, milestones, risks, resource support, reporting processes, and management disciplines for schedule, financial, quality, resource, communications, risk, and internal controls. Direct preparation and presentation of the biweekly Work Plan, ensuring accurate visibility into work in progress, backlog, accomplishments, planned work, schedule status, budget and expenditure status, staffing changes, deliverables, onboarding, risks, issues, and strategic planning activities. Continuously monitor performance and promptly communicate deviations, emerging issues, and potential impacts to cost, schedule, quality, or performance; develop mitigation strategies and ensure timely escalation to Government stakeholders when required. Oversee development and maintenance of program schedules, milestones, dependencies, deliverable dates, and integrated planning information; ensure critical path concerns and schedule variances are identified and acted upon promptly. Lead program risk and issue management, including risk identification, analysis, mitigation planning, escalation, weekly risk register updates, issue tracking, and preparation of risk and issue analysis products. Manage staffing and resource allocation across the contract, including onboarding, access, training, assignment, utilization, resource intake, performance coordination, and offboarding; maintain visibility into personnel status and Government-furnished equipment. Coordinate with CORP leadership to scope new and evolving support requirements, determine appropriate team composition and level of effort, and develop Contractor Execution Plans for optional or emerging work. Provide daily management feedback and decision support regarding goals, scope, requirements, costs, schedules, risks, resource allocation, and operational performance. Oversee contract deliverable planning, review, quality control, submission, version management, and repository maintenance to ensure products are complete, accurate, timely, accessible, and compliant with VA requirements and Section 508 where applicable. Ensure effective meeting governance, including agendas, facilitation, minutes, decisions, action-item tracking, and follow-through for program reviews, planning sessions, technical reviews, IPTs, management status reviews, and other CORP forums. Coordinate financial management and reporting activities, including invoice status, budget execution visibility, contractual obligation tracking, spending plans, budget risks, and related program management inputs while preserving Government fiscal decision authority. Oversee stakeholder communications, executive reporting, data calls, high-visibility inquiries, and management briefings; ensure messaging is accurate, consistent, timely, and appropriately coordinated. Champion continuous process improvement and innovation, including identification and implementation of automation, intelligent workflows, and advanced technology opportunities that improve efficiency, quality, resource utilization, and decision support. Ensure the team follows VA-approved methodologies and governance processes, including applicable VIP, Product Line Management, SAFe Agile, DevSecOps, Process Asset Library, security, privacy, records management, and technical reference requirements. Coordinate cross-functional support across product management, engineering, architecture, security, integration, software quality assurance, release management, configuration management, change management, training, and other technical disciplines as required by the task order. Manage contractor performance against the PWS performance objectives for technical quality, milestones and schedule, cost and staffing, and integration/coordination of activities; implement corrective actions when performance is at risk. Ensure timely response to Government requests, data calls, reporting requirements, and document retrieval needs within contractual timeframes. Plan and execute transition activities, knowledge transfer, documentation handoff, personnel offboarding, and continuity of operations at contract transition or closeout, when required. Requirements: Bachelor's degree or Associates + 4 additional years of experience or 8 additional years of experience with no degree 8 years of experience Demonstrated experience managing contract performance across scope, schedule, cost, quality, staffing, risk, communications, deliverables, and customer satisfaction. Demonstrated ability to lead multidisciplinary teams spanning program management, product management, financial management, engineering, cybersecurity, architecture, DevSecOps, quality assurance, change management, and communications functions. Experience developing and maintaining project/program management plans, work plans, integrated schedules, staffing plans, risk registers, issue logs, status reports, executive briefings, and contract deliverables. Strong working knowledge of Agile and hybrid delivery environments and the ability to coordinate product-centric delivery, backlog priorities, dependencies, milestones, risks, and release activities across multiple teams. Experience with federal IT governance, performance reporting, contract deliverable management, resource management, and customer-facing program reviews. Ability to communicate effectively with senior Government executives, contracting officials, program managers, technical leaders, product owners, subcontractors, and cross-functional delivery teams. Ability to synthesize complex program, technical, financial, and operational information into concise decision-ready recommendations and executive-level status reporting. Demonstrated leadership in identifying performance issues, developing corrective actions, resolving cross-team dependencies, and managing organizational change in a complex environment. Working knowledge of Microsoft 365 and program collaboration/reporting tools such as Microsoft Project, Teams, SharePoint, Jira, Confluence, and ServiceNow, or comparable Government-approved tools. Ability to satisfy VA personnel security, background investigation, mandatory training, access, privacy, and information security requirements applicable to assigned contract tasks. Preferred/Desired: Project Management Professional (PMP) certification or equivalent recognized program/project management credential. Progressively responsible program/project management experience, including leadership of complex IT programs with multiple concurrent workstreams, stakeholders, and delivery teams. Experience managing federal Government IT programs or task orders of comparable complexity, preferably supporting a large civilian agency or Department-level enterprise Experience supporting Department of Veterans Affairs OIT, Software Product Management, product line management, or a similarly large federal IT portfolio. Experience managing Firm-Fixed-Price, Time-and-Materials, and Cost-Reimbursable work within the same federal task order environment. Familiarity with VA VIP, Product Line Management, SAFe Agile, DevSecOps, CPIC/budget execution, and VA program management governance processes. Salary Range $125 . click apply for full job details

Job DescriptionJob Description 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at Application password: Niner Team (Project) Introduction 9th Way Insignia is looking for a Program Manager to lead a team for programmatic execution, performance, and customer coordination for the Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Software Product Management (SPM), and Corporate (CORP) Service Line Technical Management Support Services. The program provides enterprise-level program, product, and technical management support across the CORP Service Line. The work supports approximately 170 products spanning Acquisition and Property Management, Financial Management, Human Capital Management, and Secretary of Veterans Affairs/Congressional/Legal Affairs product lines. The contract includes program and product management, schedule and risk management, strategic analysis, financial and acquisition support, communications, change management, architecture, security, integration, software quality assurance, release management, and advanced technology support, including artificial intelligence. Professional Level Information: A Program Manager is a Manager 4 within 9th Way Insignia. A Manager 4 plans, directs, integrates, and controls complex federal IT program activities. Responsibilities: Lead overall task order execution and provide integrated management across program, product, technical, financial, resource, communications, risk, schedule, and quality activities supporting the CORP Service Line. Serve as the primary contractor point of contact for programmatic issues, concerns, status, and performance, coordinating routinely with the Contracting Officer, COR, VA Program Manager, CORP leadership, product line leadership, and other Government stakeholders. Develop, maintain, and execute the Contractor Project Management Plan (CPMP), including the contractor approach, timeline, tools, staffing plan, milestones, risks, resource support, reporting processes, and management disciplines for schedule, financial, quality, resource, communications, risk, and internal controls. Direct preparation and presentation of the biweekly Work Plan, ensuring accurate visibility into work in progress, backlog, accomplishments, planned work, schedule status, budget and expenditure status, staffing changes, deliverables, onboarding, risks, issues, and strategic planning activities. Continuously monitor performance and promptly communicate deviations, emerging issues, and potential impacts to cost, schedule, quality, or performance; develop mitigation strategies and ensure timely escalation to Government stakeholders when required. Oversee development and maintenance of program schedules, milestones, dependencies, deliverable dates, and integrated planning information; ensure critical path concerns and schedule variances are identified and acted upon promptly. Lead program risk and issue management, including risk identification, analysis, mitigation planning, escalation, weekly risk register updates, issue tracking, and preparation of risk and issue analysis products. Manage staffing and resource allocation across the contract, including onboarding, access, training, assignment, utilization, resource intake, performance coordination, and offboarding; maintain visibility into personnel status and Government-furnished equipment. Coordinate with CORP leadership to scope new and evolving support requirements, determine appropriate team composition and level of effort, and develop Contractor Execution Plans for optional or emerging work. Provide daily management feedback and decision support regarding goals, scope, requirements, costs, schedules, risks, resource allocation, and operational performance. Oversee contract deliverable planning, review, quality control, submission, version management, and repository maintenance to ensure products are complete, accurate, timely, accessible, and compliant with VA requirements and Section 508 where applicable. Ensure effective meeting governance, including agendas, facilitation, minutes, decisions, action-item tracking, and follow-through for program reviews, planning sessions, technical reviews, IPTs, management status reviews, and other CORP forums. Coordinate financial management and reporting activities, including invoice status, budget execution visibility, contractual obligation tracking, spending plans, budget risks, and related program management inputs while preserving Government fiscal decision authority. Oversee stakeholder communications, executive reporting, data calls, high-visibility inquiries, and management briefings; ensure messaging is accurate, consistent, timely, and appropriately coordinated. Champion continuous process improvement and innovation, including identification and implementation of automation, intelligent workflows, and advanced technology opportunities that improve efficiency, quality, resource utilization, and decision support. Ensure the team follows VA-approved methodologies and governance processes, including applicable VIP, Product Line Management, SAFe Agile, DevSecOps, Process Asset Library, security, privacy, records management, and technical reference requirements. Coordinate cross-functional support across product management, engineering, architecture, security, integration, software quality assurance, release management, configuration management, change management, training, and other technical disciplines as required by the task order. Manage contractor performance against the PWS performance objectives for technical quality, milestones and schedule, cost and staffing, and integration/coordination of activities; implement corrective actions when performance is at risk. Ensure timely response to Government requests, data calls, reporting requirements, and document retrieval needs within contractual timeframes. Plan and execute transition activities, knowledge transfer, documentation handoff, personnel offboarding, and continuity of operations at contract transition or closeout, when required. Requirements: Bachelor's degree or Associates + 4 additional years of experience or 8 additional years of experience with no degree 8 years of experience Demonstrated experience managing contract performance across scope, schedule, cost, quality, staffing, risk, communications, deliverables, and customer satisfaction. Demonstrated ability to lead multidisciplinary teams spanning program management, product management, financial management, engineering, cybersecurity, architecture, DevSecOps, quality assurance, change management, and communications functions. Experience developing and maintaining project/program management plans, work plans, integrated schedules, staffing plans, risk registers, issue logs, status reports, executive briefings, and contract deliverables. Strong working knowledge of Agile and hybrid delivery environments and the ability to coordinate product-centric delivery, backlog priorities, dependencies, milestones, risks, and release activities across multiple teams. Experience with federal IT governance, performance reporting, contract deliverable management, resource management, and customer-facing program reviews. Ability to communicate effectively with senior Government executives, contracting officials, program managers, technical leaders, product owners, subcontractors, and cross-functional delivery teams. Ability to synthesize complex program, technical, financial, and operational information into concise decision-ready recommendations and executive-level status reporting. Demonstrated leadership in identifying performance issues, developing corrective actions, resolving cross-team dependencies, and managing organizational change in a complex environment. Working knowledge of Microsoft 365 and program collaboration/reporting tools such as Microsoft Project, Teams, SharePoint, Jira, Confluence, and ServiceNow, or comparable Government-approved tools. Ability to satisfy VA personnel security, background investigation, mandatory training, access, privacy, and information security requirements applicable to assigned contract tasks. Preferred/Desired: Project Management Professional (PMP) certification or equivalent recognized program/project management credential. Progressively responsible program/project management experience, including leadership of complex IT programs with multiple concurrent workstreams, stakeholders, and delivery teams. Experience managing federal Government IT programs or task orders of comparable complexity, preferably supporting a large civilian agency or Department-level enterprise Experience supporting Department of Veterans Affairs OIT, Software Product Management, product line management, or a similarly large federal IT portfolio. Experience managing Firm-Fixed-Price, Time-and-Materials, and Cost-Reimbursable work within the same federal task order environment. Familiarity with VA VIP, Product Line Management, SAFe Agile, DevSecOps, CPIC/budget execution, and VA program management governance processes. Salary Range $125 . click apply for full job details

Job DescriptionJob DescriptionChange Management SpecialistLocation: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type: Full-time / Contract Key Requirements 8+ years of IT Service Management / Change Management experience. Strong ServiceNow Change Management expertise. Experience with CAB, Change Enablement, Change Calendar, and Change Governance. Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes. Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting. Strong ITIL knowledge; ITIL 4 Foundation required. Experience with Incident & Problem Management integration. Knowledge of DevOps/CI-CD change management and automation. Strong analytical, communication, stakeholder management, and leadership skills. Financial services/banking experience is preferred. ServiceNow CSA/CIS-ITSM certification is a plus. Preferred Experience Change automation / AI automation ServiceNow ITSM Risk and impact assessment Change-related KPI reporting Releasing audit-ready change records Contact Austin Soto: Nicky Verma: Flexible work from home options available.

Job DescriptionJob DescriptionChange Management SpecialistLocation: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type: Full-time / Contract Key Requirements 8+ years of IT Service Management / Change Management experience. Strong ServiceNow Change Management expertise. Experience with CAB, Change Enablement, Change Calendar, and Change Governance. Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes. Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting. Strong ITIL knowledge; ITIL 4 Foundation required. Experience with Incident & Problem Management integration. Knowledge of DevOps/CI-CD change management and automation. Strong analytical, communication, stakeholder management, and leadership skills. Financial services/banking experience is preferred. ServiceNow CSA/CIS-ITSM certification is a plus. Preferred Experience Change automation / AI automation ServiceNow ITSM Risk and impact assessment Change-related KPI reporting Releasing audit-ready change records Contact Austin Soto: Nicky Verma: Flexible work from home options available.

Job DescriptionJob DescriptionChange Management SpecialistLocation: Buffalo, NY Work Mode: Hybrid - 3 days/week onsite Type: Full-time / Contract Key Requirements 8+ years of IT Service Management / Change Management experience. Strong ServiceNow Change Management expertise. Experience with CAB, Change Enablement, Change Calendar, and Change Governance. Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes. Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting. Strong ITIL knowledge; ITIL 4 Foundation required. Experience with Incident & Problem Management integration. Knowledge of DevOps/CI-CD change management and automation. Strong analytical, communication, stakeholder management, and leadership skills. Financial services/banking experience is preferred. ServiceNow CSA/CIS-ITSM certification is a plus. Preferred Experience Change automation / AI automation ServiceNow ITSM Risk and impact assessment Change-related KPI reporting Releasing audit-ready change records Contact Austin Soto: Nicky Verma: Flexible work from home options available.

Job DescriptionJob DescriptioncFocus Software seeks a Program Manager to join our program supporting the Administrative Office of the United States Courts (AOUSC). This position is Hybrid with the onsite location being in Washington, DC. This position requires a Public Trust clearance. Qualifications: Active Public Trust clearance B.S. Computer Science, Information Technology, or a related field 7+ years total project management related experience. 3+ years of experience delivery cybersecurity services as part of a service delivery team. 5+ years experience in the Cybersecurity industry to include work experience supporting development of policies and procedures, technical standards, and workflow development. 3+ years experience in planning, managing and providing guidance pertaining to advanced cybersecurity capabilities including advanced IR services, forensics and threat hunting services. This role aligns to the NICE work role OG-WRL-010 (Cybersecurity Program Manager). Active PMP certification Duties: Serve as the primary interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), and AOUSC leadership. Provide overall program leadership and operational oversight for all SOC-related cybersecurity services. Manage all administrative, managerial, logistical, financial, and integration activities associated with BPA task execution. Develop, maintain, and execute the Program Management Plan (PMP), Integrated Master Schedule (IMS), Transition-In Plan (TIP), and Transition-Out Plan (TOP). Lead execution planning, staffing coordination, milestone tracking, and resource management for all BPA Calls. Oversee delivery of cybersecurity operational support across the following functional areas: Cybersecurity Triage, Incident Response, Forensics & Malware Analysis, Threat Hunting, Cyber Threat Intelligence, Detection Engineering, Insider Threat, Blue Team Support Services, and Cyber Exercise Support Services. Ensure compliance with applicable NIST, ITIL v4, Judiciary cybersecurity frameworks, JSOCIRP procedures, and SLA requirements. Manage and maintain program risk registers, issue logs, mitigation plans, and escalation procedures. Provide timely status reporting, executive summaries, KPI reporting, quality improvement plans, and operational metrics. Conduct weekly Program Management Reviews and provide written meeting minutes, action items, and follow-up activities. Coordinate staffing continuity and ensure operational coverage during Program Manager absences. Support continuous service improvement initiatives aligned with ITIL Continuous Service Improvement (CSI) principles. Ensure all deliverables are completed accurately, professionally, and within required timelines. Coordinate transition planning activities and knowledge transfer processes during contract transition periods. Manage cybersecurity technical writing and reporting activities supporting AOUSC leadership and stakeholders. Oversee contractor personnel performance, workforce planning, onboarding, and operational readiness. Ensure use of approved Government systems and tools including ServiceNow, Jira, Microsoft Teams, SharePoint, Visio, PowerPoint, Splunk Enterprise Security, and Microsoft Sentinel. Powered by JazzHR MKZn4bAEYr

Job DescriptionJob DescriptioncFocus Software seeks a Program Manager to join our program supporting the Administrative Office of the United States Courts (AOUSC). This position is Hybrid with the onsite location being in Washington, DC. This position requires a Public Trust clearance. Qualifications: Active Public Trust clearance B.S. Computer Science, Information Technology, or a related field 7+ years total project management related experience. 3+ years of experience delivery cybersecurity services as part of a service delivery team. 5+ years experience in the Cybersecurity industry to include work experience supporting development of policies and procedures, technical standards, and workflow development. 3+ years experience in planning, managing and providing guidance pertaining to advanced cybersecurity capabilities including advanced IR services, forensics and threat hunting services. This role aligns to the NICE work role OG-WRL-010 (Cybersecurity Program Manager). Active PMP certification Duties: Serve as the primary interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), and AOUSC leadership. Provide overall program leadership and operational oversight for all SOC-related cybersecurity services. Manage all administrative, managerial, logistical, financial, and integration activities associated with BPA task execution. Develop, maintain, and execute the Program Management Plan (PMP), Integrated Master Schedule (IMS), Transition-In Plan (TIP), and Transition-Out Plan (TOP). Lead execution planning, staffing coordination, milestone tracking, and resource management for all BPA Calls. Oversee delivery of cybersecurity operational support across the following functional areas: Cybersecurity Triage, Incident Response, Forensics & Malware Analysis, Threat Hunting, Cyber Threat Intelligence, Detection Engineering, Insider Threat, Blue Team Support Services, and Cyber Exercise Support Services. Ensure compliance with applicable NIST, ITIL v4, Judiciary cybersecurity frameworks, JSOCIRP procedures, and SLA requirements. Manage and maintain program risk registers, issue logs, mitigation plans, and escalation procedures. Provide timely status reporting, executive summaries, KPI reporting, quality improvement plans, and operational metrics. Conduct weekly Program Management Reviews and provide written meeting minutes, action items, and follow-up activities. Coordinate staffing continuity and ensure operational coverage during Program Manager absences. Support continuous service improvement initiatives aligned with ITIL Continuous Service Improvement (CSI) principles. Ensure all deliverables are completed accurately, professionally, and within required timelines. Coordinate transition planning activities and knowledge transfer processes during contract transition periods. Manage cybersecurity technical writing and reporting activities supporting AOUSC leadership and stakeholders. Oversee contractor personnel performance, workforce planning, onboarding, and operational readiness. Ensure use of approved Government systems and tools including ServiceNow, Jira, Microsoft Teams, SharePoint, Visio, PowerPoint, Splunk Enterprise Security, and Microsoft Sentinel. Powered by JazzHR MKZn4bAEYr

Job DescriptionJob Description cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world's leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above". cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. Position Summary The Field Services Project Manager plays a critical role within cb20's Project Management Office (PMO) by serving as the primary on-site strategic partner and single point of contact (SPOC) for cb20's enterprise healthcare client. In this high-impact, customer-facing role, you will lead, plan, execute, and close deskside service initiatives and projects across a main campus and its affiliated regional sites. Your central mission is to drive 'Deskside Service Excellence' and completely protect the client from the operational fatigue of coordinating multi-vendor onsite environments. By owning the day-to-day operations, establishing robust governance, and managing on-site Level 1 IT Technicians, you will ensure seamless and transparent delivery of critical services, including Asset Configuration and Replacement, Net-New Deployments, Endpoint Relocations, and Workstation on Wheels (WoW) Maintenance. Key Duties and Responsibilities Client Single Point of Contact (SPOC): Serve as the primary strategic interface and SPOC between cb20 and client IT leadership Governance & Stakeholder Communication: Own and facilitate the program's governance structure. Run recurring weekly planning and program status meetings, set stakeholder expectations, and proactively mitigate alignment risks. Scope & Financial Management: Maintain, monitor, and report on project schedules, scope, and overall financial health. Work with cb20 PMO and client leadership to align with operational budgets and ensure project targets are met on-time and on-budget. Change Request Management: Identify, assess, and document any requests for changes in project scope. Estimate effects of changes on schedules, resources, and cost using cb20's formal Change Request processes. Seek mutual written approval before proceeding with any out-of-scope work. Day-to-Day Operations Management: Directly manage the day-to-day work, scheduling, and tactical resource allocation of dedicated on-site Level 1 Technicians to ensure maximum utilization and performance. Task Allocation: Oversee and assign technician tasks across the four core services defined in the program scope: Asset Configuration & Replacement, Net-New Deployments, Endpoint Relocations, and Workstation on Wheels (WoW) Maintenance. Staffing and Churn Mitigation: Directly handle on-site resource management to establish strong institutional knowledge, minimize retraining churn, and coordinate technical training & onboarding of new cb20 technicians on customer systems. Workforce Efficiency: Optimize team scheduling and logistics. Coordinate reverse logistics, travel arrangements, and transportation safety (including eliminating inefficient uses of private vehicles by optimizing field team paths and tools). Assessment & Site Walks: Personally, own or oversee detailed assessment activities, including pre-move site walkthroughs for endpoint relocations, hardware inventory captures, network jack identifications, and building Excel-based relocation matrices. System of Record Maintenance: Ensure the prompt, complete, and accurate update of client tracking systems (ServiceNow) for all location adjustments, asset inventory, and service tickets. Deliverables Logs & Artifacts: Deliver and maintain essential PMO artifacts: integrated project plans, technician schedules, deliverables logs, and active Risk/Action/Issues/Decisions (R/A/I/D) logs, as well as formal closeout documents. Knowledge Transfer & SOPs: Draft, review, and maintain Standard Operating Procedures (SOPs) and Program Runbooks. Coordinate technical knowledge transfers with client IT staff, particularly regarding system admin settings and critical configuration changes. Billing & Activity Tracking: Execute daily and weekly activity tracking across the deskside team, managing the logging necessary to support correct billing splits and unit-based pricing reconciliation. Qualifications & Requirements Minimum of three (3) years of project management experience, or equivalent, with at least two (2) years dedicated to managing IT Infrastructure and Deskside Support projects. Proven record of executing successful IT Infrastructure deployments, PC lifecycle refreshments, and enterprise workstation relocations on-time and on-budget. Strong understanding of IT infrastructure, IT business solutions, endpoint technology, and enterprise ticketing platforms (ServiceNow preferred). Experience working with formal Waterfall project management methodologies and a thorough knowledge of project life-cycle phases (Initiation, Planning, Execution, Monitoring, Closing). Required Skills & Competencies Exceptional business judgement, leadership, and team management skills, with a focus on coaching and driving technical staff performance. Demonstrated ability to adapt and prioritize effectively in a high-intensity, fast-paced enterprise healthcare environment. Strong negotiation and interpersonal communication skills; capable of managing diverse stakeholder expectations from medical directors to field technicians. Ability to manage multiple project workstreams simultaneously and systematically meet rigorous program deadlines. Proficiency with project scheduling and planning tools (Smartsheet, MS Project) and enterprise suites (Microsoft Word, Excel, PowerPoint, Outlook). Strict adherence to operational and professional standards as outlined in the cb20 Company Manual. Education & Certification Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field (strongly preferred). Location Albany, NY (Onsite dedicated workspace at Albany campus; will include minimal local travel to regional practice sites in Saratoga, Glens Falls, and Hudson, NY) Work Schedule Monday - Friday, 8:00 AM - 5:00 PM (40 hours/week; subject to additional hours based on customer demands) Work Environment & Physical Demands Working Hours: Standard 40 hours per week, typically Monday through Friday, 8:00 AM to 5:00 PM. Additional availability outside standard business hours may be required to accommodate critical healthcare operations or major system moves. Travel: While the role is based out of Albany , periodic travel to regional practice sites is expected to supervise field activities. Physical Demands: Typically sedentary office environment with frequent onsite movement for walkthroughs and inspections. Occasional lifting or handling of light IT equipment (typically not exceeding 15 lbs) may be required.

Job DescriptionJob DescriptionJob Summary The Deputy Program Manager / Senior Solutions Architect serves as the senior technical advisor responsible for leading enterprise IT modernization, infrastructure strategy, cloud and hybrid solutions, cybersecurity, networking, automation, and systems engineering initiatives. This role provides technical leadership, oversees enterprise architecture, drives digital transformation projects, and supports secure, scalable, and mission-critical IT environments while collaborating with cross-functional teams and senior leadership. Key Responsibilities Serve as the senior technical advisor on enterprise IT strategy and modernization initiatives. Lead planning, design, and implementation of enterprise infrastructure modernization projects. Develop cloud, hybrid, virtualization, networking, and cybersecurity architectures. Drive automation, orchestration, Infrastructure as Code (IaC), and ServiceNow workflow improvements. Provide technical leadership across systems engineering, networking, cybersecurity, and infrastructure teams. Support enterprise and research computing environments with secure and scalable solutions. Conduct architecture reviews, technical assessments, and engineering evaluations. Integrate cybersecurity best practices, RMF, Continuous ATO, STIG compliance, and vulnerability management. Develop technology roadmaps, engineering standards, and lifecycle management strategies. Identify technical risks and implement mitigation strategies. Support workforce planning, resource management, and strategic IT initiatives. Collaborate with government stakeholders and senior leadership to ensure successful program execution. Required Qualifications U.S. Citizenship with the ability to obtain or maintain a Secret Clearance. IAT Level II Certification or equivalent. Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. 12+ years of experience in enterprise IT operations, systems engineering, infrastructure modernization, enterprise architecture, or automation within large-scale Federal or DoD environments. Experience with cloud computing, virtualization, containerization, networking, cybersecurity, automation, and Infrastructure as Code. Knowledge of RMF, Continuous ATO, STIG compliance, vulnerability management, and ITIL practices. Strong leadership, technical planning, and stakeholder communication skills. Preferred Qualifications Project Management Professional (PMP) certification. Experience as a Lead Engineer, Enterprise Architect, Solutions Architect, Chief Engineer, or Technical Director. Experience supporting classified and unclassified enterprise environments. Advanced certifications such as CISSP, CCSP, AWS, Azure, VMware, or ITIL. Employment Type Full-Time Work Environment On-site

Job DescriptionJob DescriptionJob Summary The Deputy Program Manager / Senior Solutions Architect serves as the senior technical advisor responsible for leading enterprise IT modernization, infrastructure strategy, cloud and hybrid solutions, cybersecurity, networking, automation, and systems engineering initiatives. This role provides technical leadership, oversees enterprise architecture, drives digital transformation projects, and supports secure, scalable, and mission-critical IT environments while collaborating with cross-functional teams and senior leadership. Key Responsibilities Serve as the senior technical advisor on enterprise IT strategy and modernization initiatives. Lead planning, design, and implementation of enterprise infrastructure modernization projects. Develop cloud, hybrid, virtualization, networking, and cybersecurity architectures. Drive automation, orchestration, Infrastructure as Code (IaC), and ServiceNow workflow improvements. Provide technical leadership across systems engineering, networking, cybersecurity, and infrastructure teams. Support enterprise and research computing environments with secure and scalable solutions. Conduct architecture reviews, technical assessments, and engineering evaluations. Integrate cybersecurity best practices, RMF, Continuous ATO, STIG compliance, and vulnerability management. Develop technology roadmaps, engineering standards, and lifecycle management strategies. Identify technical risks and implement mitigation strategies. Support workforce planning, resource management, and strategic IT initiatives. Collaborate with government stakeholders and senior leadership to ensure successful program execution. Required Qualifications U.S. Citizenship with the ability to obtain or maintain a Secret Clearance. IAT Level II Certification or equivalent. Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. 12+ years of experience in enterprise IT operations, systems engineering, infrastructure modernization, enterprise architecture, or automation within large-scale Federal or DoD environments. Experience with cloud computing, virtualization, containerization, networking, cybersecurity, automation, and Infrastructure as Code. Knowledge of RMF, Continuous ATO, STIG compliance, vulnerability management, and ITIL practices. Strong leadership, technical planning, and stakeholder communication skills. Preferred Qualifications Project Management Professional (PMP) certification. Experience as a Lead Engineer, Enterprise Architect, Solutions Architect, Chief Engineer, or Technical Director. Experience supporting classified and unclassified enterprise environments. Advanced certifications such as CISSP, CCSP, AWS, Azure, VMware, or ITIL. Employment Type Full-Time Work Environment On-site

Job DescriptionJob DescriptionDescription:Hybrid 3 days on site NYC, some travel to Princeton office too in New York, NY Our client is seeking a seasoned Senior Program Manager to lead high-priority initiatives within an HR Technology portfolio, including the launch of an AI-driven HR platform. The role operates in a hybrid delivery model that aligns Waterfall governance with Agile execution. The Senior Program Manager will serve as a delivery lead and a secondary Agile coach, guiding stakeholders through Agile transition, enforcing accountability, and ensuring technical excellence. The role requires hands-on program management and comfort with detailed planning and tracking. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $70.00 to $80.00/hr. w2 Responsibilities: Lead end-to-end delivery of an AI-driven HR platform and strategic projects across 1-5 teams and 40+ individuals. Bridge Waterfall project plans in ServiceNow SPM with Agile execution in Jira and Confluence. Partner with an Agile Coach to transition legacy teams to Scrum or SAFe and uphold Definition of Ready and Definition of Done. Serve as primary stakeholder contact, challenge assumptions, clarify contradictory requirements, and drive ownership of decisions. Coordinate dependencies across Audit, Legal and Compliance, and Cybersecurity to meet corporate standards. Perform hands-on program management tasks including schedules, risks, issues, budgets, and status reporting. Experience Requirements: 7-10+ years managing complex programs in both Waterfall and Agile environments. PMP and SAFe certification (Agilist or Program Consultant) are mandatory. Expert proficiency with Jira, Confluence, and ServiceNow SPM or similar PPM tools. Demonstrated servant leadership with the ability to influence without direct authority. Proven ability to challenge stakeholders constructively and drive accountability. Preferred: HR Technology or HR digital transformation experience. Preferred: Workday and ServiceNow HRSD experience. Preferred: Experience delivering AI or Machine Learning projects. Preferred: Leading Agile transformation at department or portfolio level. Preferred: Experience as Scrum Master or Product Owner. On-site in New York, NY three days per week with some travel to Princeton, NJ. Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!