Job Description Job Description The Datacenter Operations Technician provides advanced support for datacenter infrastructure, including Hyper-V and VMware virtualization, enterprise networking, and SAN storage such as OSNexus QuantaStor. The role leads troubleshooting, lifecycle management, capacity planning, documentation, and mentoring to maintain secure, reliable, highly available services for internal and client environments. Skills Advanced administration and troubleshooting of Microsoft Hyper-V, failover clustering, live migration, cluster shared volumes, and Windows Server virtualization environments Advanced administration and troubleshooting of VMware vSphere, ESXi, vCenter Server, snapshots, templates, virtual networking, high availability, and distributed resource scheduling Strong enterprise networking knowledge, including TCP/IP, VLANs, routing, switching, link aggregation, firewalls, VPNs, DNS, DHCP, SNMP, and network performance analysis Hands-on experience with SAN and shared-storage technologies, including OSNexus QuantaStor, iSCSI, Fibre Channel concepts, multipathing, RAID, snapshots, replication, storage pools, and capacity management Strong knowledge of Windows Server and working knowledge of Linux administration, Active Directory, group policy, PowerShell, patching, and infrastructure monitoring Experience with server hardware, firmware, racks, cabling, power distribution, environmental monitoring, and datacenter change-control practices Ability to lead complex incident response, root cause analysis, vendor escalation, maintenance activities, and infrastructure projects Strong documentation, client communication, prioritization, mentoring, and professional writing skills Physical Requirements Must be able to lift 50 pounds, install or remove equipment in standard datacenter racks, work in confined equipment areas, use ladders or step stools when required, and remain seated or standing for extended periods. Must be able to wear company-provided safety equipment and a headset as needed. Certifications VMware VCP, Microsoft Windows Server or Azure, OSNexus QuantaStor or equivalent SAN/storage, Cisco CCNA or equivalent networking certification, CompTIA Network+ or Server+, and ITIL Foundation Role and Responsibilities Datacenter Operations: o Provide senior-level operational support for physical and virtual datacenter infrastructure, including compute, storage, networking, power, environmental systems, and supporting management platforms o Monitor infrastructure health, availability, capacity, performance, security alerts, and respond in accordance with established service-level and escalation requirements o Lead diagnosis and resolution of complex hardware, operating system, virtualization, networking and storage incidents, including coordination with manufacturers, carriers, and third-party vendors o Plan and perform installation, configuration, maintenance, upgrades, migrations, moves, additions, changes, and decommissioning of datacenter equipment o Execute preventive maintenance, firmware updates, operating system patching, hardware lifecycle replacements, and configuration reviews in accordance with change-management procedures o Participate in scheduled after-hours maintenance and an on-call rotation as required to support business continuity and customer commitments o Maintain accurate rack elevations, asset records, warranty information, cabling documentation, inventories, and equipment disposition records Virtualization and Compute: o Administer and optimize Microsoft Hyper-V clusters and VMware vSphere environments including hosts, clusters, virtual machines, templates, virtual switches, storage connectivity, and management services o Perform virtual machine provisioning, migrations, resource allocation, snapshot management, backup coordination, replication support, and recovery testing o Troubleshoot cluster, host, guest, storage-path, and virtual-networking issues while minimizing service disruption o Review CPU, memory, storage, and licensing utilization and provide recommendations for consolidation, expansion, refresh, and standardization o Validate backup, restore, high-availability, and disaster-recovery capabilities in coordination with security, backup, and operations teams Networking: o Configure and troubleshoot datacenter switching, VLANs, trunks, routing, port channels, network interface teaming, firewall connectivity, VPNs, DNS, DHCP, and out-of-band management networks o Analyze latency, packet loss, throughput, interface errors, and connectivity issues using appropriate monitoring and diagnostic tools o Maintain secure network segmentation, redundant paths, documented configurations, and configuration backups o Coordinate network changes with internal teams, carriers, vendors, and customers to reduce risk and downtime Storage and SAN: o Administer OSNexus QuantaStor and other SAN or shared-storage platforms, including storage pools, RAID groups, volumes, targets, initiators, snapshots, replication, alerts, and access controls o Configure and troubleshoot iSCSI connectivity, multipathing, host mappings, storage networks, and virtualization-platform integration o Monitor storage capacity, performance, latency, drive health, replication status, and data-protection jobs, and address exceptions before service is affected o Plan storage growth, hardware refreshes, migrations, firmware updates, and maintenance activities while protecting data availability and integrity o Work with backup and disaster-recovery teams to test restores, replication, failover, and recovery procedures Service Management, Security, and Compliance: o Create, manage, and update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activities o Assign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholders o Follow access-control, change-management, vulnerability-management, logging, physical-security, and incident-response policies applicable to datacenter operations o Escalate suspected security incidents immediately and preserve relevant system information and logs in accordance with company procedures o Contribute operational evidence, documentation, and corrective actions supporting audits, risk assessments, and compliance requirements Documentation, Projects, and Leadership: o Create and maintain standard operating procedures, diagrams, build standards, recovery procedures, maintenance plans, knowledge-base articles, and customer-specific documentation o Lead or participate in datacenter projects, define technical requirements, identify dependencies and risks, develop implementation and rollback plans, and communicate progress o Perform root cause analysis for significant or recurring incidents and implement corrective and preventive actions o Mentor junior technicians, review technical work and ticket documentation, share knowledge, and assist with skills development o Evaluate products, processes and systems, recommend improvements and contribute to infrastructure roadmaps, budgets, renewals, and capacity plans o Communicate professionally with coworkers, management, clients, and vendors Other duties as needed
09/18/2026
Full time
Job Description Job Description The Datacenter Operations Technician provides advanced support for datacenter infrastructure, including Hyper-V and VMware virtualization, enterprise networking, and SAN storage such as OSNexus QuantaStor. The role leads troubleshooting, lifecycle management, capacity planning, documentation, and mentoring to maintain secure, reliable, highly available services for internal and client environments. Skills Advanced administration and troubleshooting of Microsoft Hyper-V, failover clustering, live migration, cluster shared volumes, and Windows Server virtualization environments Advanced administration and troubleshooting of VMware vSphere, ESXi, vCenter Server, snapshots, templates, virtual networking, high availability, and distributed resource scheduling Strong enterprise networking knowledge, including TCP/IP, VLANs, routing, switching, link aggregation, firewalls, VPNs, DNS, DHCP, SNMP, and network performance analysis Hands-on experience with SAN and shared-storage technologies, including OSNexus QuantaStor, iSCSI, Fibre Channel concepts, multipathing, RAID, snapshots, replication, storage pools, and capacity management Strong knowledge of Windows Server and working knowledge of Linux administration, Active Directory, group policy, PowerShell, patching, and infrastructure monitoring Experience with server hardware, firmware, racks, cabling, power distribution, environmental monitoring, and datacenter change-control practices Ability to lead complex incident response, root cause analysis, vendor escalation, maintenance activities, and infrastructure projects Strong documentation, client communication, prioritization, mentoring, and professional writing skills Physical Requirements Must be able to lift 50 pounds, install or remove equipment in standard datacenter racks, work in confined equipment areas, use ladders or step stools when required, and remain seated or standing for extended periods. Must be able to wear company-provided safety equipment and a headset as needed. Certifications VMware VCP, Microsoft Windows Server or Azure, OSNexus QuantaStor or equivalent SAN/storage, Cisco CCNA or equivalent networking certification, CompTIA Network+ or Server+, and ITIL Foundation Role and Responsibilities Datacenter Operations: o Provide senior-level operational support for physical and virtual datacenter infrastructure, including compute, storage, networking, power, environmental systems, and supporting management platforms o Monitor infrastructure health, availability, capacity, performance, security alerts, and respond in accordance with established service-level and escalation requirements o Lead diagnosis and resolution of complex hardware, operating system, virtualization, networking and storage incidents, including coordination with manufacturers, carriers, and third-party vendors o Plan and perform installation, configuration, maintenance, upgrades, migrations, moves, additions, changes, and decommissioning of datacenter equipment o Execute preventive maintenance, firmware updates, operating system patching, hardware lifecycle replacements, and configuration reviews in accordance with change-management procedures o Participate in scheduled after-hours maintenance and an on-call rotation as required to support business continuity and customer commitments o Maintain accurate rack elevations, asset records, warranty information, cabling documentation, inventories, and equipment disposition records Virtualization and Compute: o Administer and optimize Microsoft Hyper-V clusters and VMware vSphere environments including hosts, clusters, virtual machines, templates, virtual switches, storage connectivity, and management services o Perform virtual machine provisioning, migrations, resource allocation, snapshot management, backup coordination, replication support, and recovery testing o Troubleshoot cluster, host, guest, storage-path, and virtual-networking issues while minimizing service disruption o Review CPU, memory, storage, and licensing utilization and provide recommendations for consolidation, expansion, refresh, and standardization o Validate backup, restore, high-availability, and disaster-recovery capabilities in coordination with security, backup, and operations teams Networking: o Configure and troubleshoot datacenter switching, VLANs, trunks, routing, port channels, network interface teaming, firewall connectivity, VPNs, DNS, DHCP, and out-of-band management networks o Analyze latency, packet loss, throughput, interface errors, and connectivity issues using appropriate monitoring and diagnostic tools o Maintain secure network segmentation, redundant paths, documented configurations, and configuration backups o Coordinate network changes with internal teams, carriers, vendors, and customers to reduce risk and downtime Storage and SAN: o Administer OSNexus QuantaStor and other SAN or shared-storage platforms, including storage pools, RAID groups, volumes, targets, initiators, snapshots, replication, alerts, and access controls o Configure and troubleshoot iSCSI connectivity, multipathing, host mappings, storage networks, and virtualization-platform integration o Monitor storage capacity, performance, latency, drive health, replication status, and data-protection jobs, and address exceptions before service is affected o Plan storage growth, hardware refreshes, migrations, firmware updates, and maintenance activities while protecting data availability and integrity o Work with backup and disaster-recovery teams to test restores, replication, failover, and recovery procedures Service Management, Security, and Compliance: o Create, manage, and update tickets in the company PSA for incidents, service requests, problems, changes, projects, and maintenance activities o Assign appropriate priority and impact, meet SLA requirements, document troubleshooting and resolution details, and provide timely status updates to stakeholders o Follow access-control, change-management, vulnerability-management, logging, physical-security, and incident-response policies applicable to datacenter operations o Escalate suspected security incidents immediately and preserve relevant system information and logs in accordance with company procedures o Contribute operational evidence, documentation, and corrective actions supporting audits, risk assessments, and compliance requirements Documentation, Projects, and Leadership: o Create and maintain standard operating procedures, diagrams, build standards, recovery procedures, maintenance plans, knowledge-base articles, and customer-specific documentation o Lead or participate in datacenter projects, define technical requirements, identify dependencies and risks, develop implementation and rollback plans, and communicate progress o Perform root cause analysis for significant or recurring incidents and implement corrective and preventive actions o Mentor junior technicians, review technical work and ticket documentation, share knowledge, and assist with skills development o Evaluate products, processes and systems, recommend improvements and contribute to infrastructure roadmaps, budgets, renewals, and capacity plans o Communicate professionally with coworkers, management, clients, and vendors Other duties as needed
Job Description Job Description Data Center Systems Engineer Location; Newport Beach, CA (Travel to Omaha, NE as needed) JOB DESCRIPTION We are seeking a hands-on Data Center Specialist II with deep, end-to-end expertise across all aspects of physical data center operations to join our Infrastructure team. This role is responsible for the day-to-day operations, maintenance, and physical infrastructure of our primary data center in Newport Beach, CA and our colocation disaster recovery site in Omaha, NE. The ideal candidate is a well-rounded data center professional who understands electrical and power distribution, cooling, cabling, DCIM, and facility management, and who is equally comfortable performing the physical work of racking, cabling, and maintaining critical infrastructure. This position ensures our data center environments remain secure, available, reliable, and well-documented. KEY RESPONSIBILITIES Perform hands-on physical data center work, including rack-and-stack, equipment installation, moves, adds, changes, and end-of-life decommissioning and clean-up. Manage and maintain power infrastructure, including PDUs, rack power distribution, whip builds, circuit capacity, redundancy (A/B feeds), and remote power control configuration and monitoring. Coordinate with facilities and electrical/mechanical vendors on UPS, ATS, generators, power distribution, and electrical maintenance to ensure resilient and code-compliant power delivery. Manage cooling and environmental systems in partnership with facilities, monitoring temperature, humidity, airflow, hot/cold aisle containment, and remediating environmental issues. Design, install, label, and maintain structured cabling (copper and fiber), including cable management, ladder rack, overhead pathways, patch schedules, and rack elevations. Own the DCIM platform, maintaining accurate asset inventory, rack elevations, capacity tracking, power/cooling utilization, connectivity mapping, and space planning. Lead colocation (colo) management activities, including colo selection and evaluation, contract and SLA coordination, space/power/cooling requirements, remote-hands coordination, and vendor relationship management. Plan and manage data center capacity for space, power, and cooling, and forecast growth to support new equipment deployments and infrastructure projects. Define, communicate, and enforce data center standards, labeling conventions, safety practices, and physical security and compliance requirements. Coordinate and execute infrastructure deployments and migrations (e.g., VMware-to-Nutanix, hardware refreshes) with Systems, Network, Storage, Facilities, Security, and vendor teams. Provide escalation support for complex power, cooling, cabling, environmental, and physical hardware issues, coordinating with operations, facilities, and vendor partners. Ensure proper physical installation practices, including seismic/earthquake bracing (Unistrut), grounding, weight distribution, and adherence to manufacturer and site standards. Develop and maintain accurate documentation, including rack diagrams, cable schedules, IP/port documentation, runbooks, standard operating procedures, and operational records. Support server and hardware operations across VMware, Nutanix, Windows, and Linux platforms, including basic system administration and health checks (no red lights, no errors). Participate in disaster recovery activities and resiliency testing at the Omaha DR site, including power-failover validation and coordination with network and platform teams. Participate in an on-call rotation and provide after-hours and 24/7 support for critical data center operations as required. QUALIFICATIONS Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on data center experience. 8+ years of hands-on data center operations experience across multiple sites, including primary and colocation/DR environments. Familiarity with Windows, Linux and Hypervisor environments. Strong, demonstrable expertise across all physical data center domains: electrical/power distribution, PDUs, cooling/environmental systems, structured cabling, and facility management. Hands-on experience with DCIM tools for asset, capacity, power, and connectivity management. Experience with colocation facilities, including colo selection/evaluation, space/power/cooling planning, and remote-hands coordination. Practical knowledge of power infrastructure, including UPS, ATS, generators, redundant (A/B) power feeds, circuit sizing, and rack power capacity. Proficiency with structured cabling (copper and fiber), cable management, labeling standards, and rack elevation design. Ability to perform physical work, including lifting, racking, and installing equipment, and working in data center environments. Working knowledge of server, storage, and network hardware, with familiarity across VMware, Nutanix, Windows, and Linux platforms. Excellent problem-solving skills and the ability to work under pressure during critical events. Strong organizational and documentation skills, with the ability to maintain accurate physical infrastructure records. Ability to work independently and collaborate effectively with facilities, vendors, and global infrastructure teams. Willingness and ability to travel to the Omaha, NE data center as needed. PREFERRED QUALIFICATIONS Industry certifications such as DCCA, DCCS, CDCP/CDCS/CDCE (Data Center Certified Professional/Specialist/Expert), or BICSI cabling certifications. Experience with data center monitoring tools (Grafana, Solarwinds and vendor call-home solutions) and environmental/power monitoring platforms. Experience supporting data center relocations, buildouts, or colocation migrations. Familiarity with physical security systems, fire suppression, and data center compliance standards. CORE COMPETENCIES End-to-end physical data center expertise (power, cooling, cabling, DCIM) Colocation and facility management Hands-on installation and physical infrastructure work Capacity planning and documentation discipline Cross-functional coordination with facilities and vendors Reliability, safety, and operational excellence Company Description Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses. Company Description Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.
09/18/2026
Full time
Job Description Job Description Data Center Systems Engineer Location; Newport Beach, CA (Travel to Omaha, NE as needed) JOB DESCRIPTION We are seeking a hands-on Data Center Specialist II with deep, end-to-end expertise across all aspects of physical data center operations to join our Infrastructure team. This role is responsible for the day-to-day operations, maintenance, and physical infrastructure of our primary data center in Newport Beach, CA and our colocation disaster recovery site in Omaha, NE. The ideal candidate is a well-rounded data center professional who understands electrical and power distribution, cooling, cabling, DCIM, and facility management, and who is equally comfortable performing the physical work of racking, cabling, and maintaining critical infrastructure. This position ensures our data center environments remain secure, available, reliable, and well-documented. KEY RESPONSIBILITIES Perform hands-on physical data center work, including rack-and-stack, equipment installation, moves, adds, changes, and end-of-life decommissioning and clean-up. Manage and maintain power infrastructure, including PDUs, rack power distribution, whip builds, circuit capacity, redundancy (A/B feeds), and remote power control configuration and monitoring. Coordinate with facilities and electrical/mechanical vendors on UPS, ATS, generators, power distribution, and electrical maintenance to ensure resilient and code-compliant power delivery. Manage cooling and environmental systems in partnership with facilities, monitoring temperature, humidity, airflow, hot/cold aisle containment, and remediating environmental issues. Design, install, label, and maintain structured cabling (copper and fiber), including cable management, ladder rack, overhead pathways, patch schedules, and rack elevations. Own the DCIM platform, maintaining accurate asset inventory, rack elevations, capacity tracking, power/cooling utilization, connectivity mapping, and space planning. Lead colocation (colo) management activities, including colo selection and evaluation, contract and SLA coordination, space/power/cooling requirements, remote-hands coordination, and vendor relationship management. Plan and manage data center capacity for space, power, and cooling, and forecast growth to support new equipment deployments and infrastructure projects. Define, communicate, and enforce data center standards, labeling conventions, safety practices, and physical security and compliance requirements. Coordinate and execute infrastructure deployments and migrations (e.g., VMware-to-Nutanix, hardware refreshes) with Systems, Network, Storage, Facilities, Security, and vendor teams. Provide escalation support for complex power, cooling, cabling, environmental, and physical hardware issues, coordinating with operations, facilities, and vendor partners. Ensure proper physical installation practices, including seismic/earthquake bracing (Unistrut), grounding, weight distribution, and adherence to manufacturer and site standards. Develop and maintain accurate documentation, including rack diagrams, cable schedules, IP/port documentation, runbooks, standard operating procedures, and operational records. Support server and hardware operations across VMware, Nutanix, Windows, and Linux platforms, including basic system administration and health checks (no red lights, no errors). Participate in disaster recovery activities and resiliency testing at the Omaha DR site, including power-failover validation and coordination with network and platform teams. Participate in an on-call rotation and provide after-hours and 24/7 support for critical data center operations as required. QUALIFICATIONS Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on data center experience. 8+ years of hands-on data center operations experience across multiple sites, including primary and colocation/DR environments. Familiarity with Windows, Linux and Hypervisor environments. Strong, demonstrable expertise across all physical data center domains: electrical/power distribution, PDUs, cooling/environmental systems, structured cabling, and facility management. Hands-on experience with DCIM tools for asset, capacity, power, and connectivity management. Experience with colocation facilities, including colo selection/evaluation, space/power/cooling planning, and remote-hands coordination. Practical knowledge of power infrastructure, including UPS, ATS, generators, redundant (A/B) power feeds, circuit sizing, and rack power capacity. Proficiency with structured cabling (copper and fiber), cable management, labeling standards, and rack elevation design. Ability to perform physical work, including lifting, racking, and installing equipment, and working in data center environments. Working knowledge of server, storage, and network hardware, with familiarity across VMware, Nutanix, Windows, and Linux platforms. Excellent problem-solving skills and the ability to work under pressure during critical events. Strong organizational and documentation skills, with the ability to maintain accurate physical infrastructure records. Ability to work independently and collaborate effectively with facilities, vendors, and global infrastructure teams. Willingness and ability to travel to the Omaha, NE data center as needed. PREFERRED QUALIFICATIONS Industry certifications such as DCCA, DCCS, CDCP/CDCS/CDCE (Data Center Certified Professional/Specialist/Expert), or BICSI cabling certifications. Experience with data center monitoring tools (Grafana, Solarwinds and vendor call-home solutions) and environmental/power monitoring platforms. Experience supporting data center relocations, buildouts, or colocation migrations. Familiarity with physical security systems, fire suppression, and data center compliance standards. CORE COMPETENCIES End-to-end physical data center expertise (power, cooling, cabling, DCIM) Colocation and facility management Hands-on installation and physical infrastructure work Capacity planning and documentation discipline Cross-functional coordination with facilities and vendors Reliability, safety, and operational excellence Company Description Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses. Company Description Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.
Job Description Job Description The Data Center Technician plays a crucial role in maintaining the physical and operational integrity of data center facilities. This role involves installing, troubleshooting, and repairing equipment to ensure optimal data center performance and uptime. Responsibilities Monitor data center equipment and environmental conditions Perform routine maintenance and repairs on hardware Assist with the installation and configuration of servers and network devices Manage cable organization and labeling throughout the facility Collaborate with IT teams to resolve hardware and infrastructure issues Ensure compliance with safety and security protocols Document technical procedures and system configurations Preferred Qualifications 3+ years in data center operations Company Description Human Bees knows what it takes to build a best-in-class team because we have one. Our industrious, focused and dedicated experts are committed to working diligently to bring the best and brightest to your workplace. Whether it's fresh leadership, large-scale mobilization, recruitment outsourcing, or if you simply want to see where your team stacks up, you can trust Human Bees to work hard with you, not just for you. Company Description Human Bees knows what it takes to build a best-in-class team because we have one. Our industrious, focused and dedicated experts are committed to working diligently to bring the best and brightest to your workplace. Whether it's fresh leadership, large-scale mobilization, recruitment outsourcing, or if you simply want to see where your team stacks up, you can trust Human Bees to work hard with you, not just for you.
09/18/2026
Full time
Job Description Job Description The Data Center Technician plays a crucial role in maintaining the physical and operational integrity of data center facilities. This role involves installing, troubleshooting, and repairing equipment to ensure optimal data center performance and uptime. Responsibilities Monitor data center equipment and environmental conditions Perform routine maintenance and repairs on hardware Assist with the installation and configuration of servers and network devices Manage cable organization and labeling throughout the facility Collaborate with IT teams to resolve hardware and infrastructure issues Ensure compliance with safety and security protocols Document technical procedures and system configurations Preferred Qualifications 3+ years in data center operations Company Description Human Bees knows what it takes to build a best-in-class team because we have one. Our industrious, focused and dedicated experts are committed to working diligently to bring the best and brightest to your workplace. Whether it's fresh leadership, large-scale mobilization, recruitment outsourcing, or if you simply want to see where your team stacks up, you can trust Human Bees to work hard with you, not just for you. Company Description Human Bees knows what it takes to build a best-in-class team because we have one. Our industrious, focused and dedicated experts are committed to working diligently to bring the best and brightest to your workplace. Whether it's fresh leadership, large-scale mobilization, recruitment outsourcing, or if you simply want to see where your team stacks up, you can trust Human Bees to work hard with you, not just for you.
Job Description Job Description Data Center Technician 3 (S3) 6 Months (Goes longer as per business need) Location: Goodyear, AZ Day shift (Sun-Wed/ Wed-Sat) 40hours weekly/ 10 hours shift - 4 days as week About the Role Our Team is currently seeking a Data Center Technician to support servers at our customer's data centers. The ideal candidate balances strong technical skills (Hardware, IT, and Cabling Management) is highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to the knowledge library that can be leveraged by others, for example: KB Articles, SOP, lessons learned, etc. Additionally, the technician will be both internal and external facing, with the ability to lead and drive initiatives to conclusion. Responsibilities • Prepares, stages, sets up, and performs data center hardware startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks. • Performs diagnostics and troubleshooting following standard procedures, quickly identifies the root-cause(s) of the issue(s), and replaces faulty components with minimal customer and business disruption. • Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs), • Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance. • Follows procedures to communicate, report, and escalate incidents to appropriate AMD Management. • Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use). • Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. • Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others. • Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type, while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from others. • Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. • Learns the client's business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks. Requirements • Exceptional server hardware knowledge with deep understanding of all component & system type failures • Ability to assist in conducting failure analysis on field issues. • Ability to assist in tracking server fleet health to investigate emerging failure trends (Problem Management) and validate that AMD is maintaining customer SLA. • Solid experience with IPMI utilization in diagnostics. • Administer software tools (e.g.: diagnostics, tests, FW updates). • Experience in real-time issue resolution during new deployments. • Experienced with Windows Server OS & WinPE OS administration. • Experience with Linux PXE services a plus. • Basic Linux and Windows scripting experience. • Virtual Machine set up and environment configurations. • Ability to work autonomously and within a local or geographically dispersed team environment. Minimum Qualifications 5-7 years of experience as a data center technician. Associate degree in computer science, computer engineering, Information technology or equivalent experience preferred. CompTIA A+ or equivalent experience. CompTIA Server+ or equivalent experience.? CCENT or equivalent experience.? Windows OS experience. CCNA certification preferred. MCP/MSCE certification preferred. o Scripting experience preferred PowerShell, Python, Bash. The ability to lift up to 35 pounds when necessary. The ability to safely climb ladders when necessary. The ability to wear personal protective gear correctly when necessary. The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity. The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity. Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies. Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.
09/18/2026
Full time
Job Description Job Description Data Center Technician 3 (S3) 6 Months (Goes longer as per business need) Location: Goodyear, AZ Day shift (Sun-Wed/ Wed-Sat) 40hours weekly/ 10 hours shift - 4 days as week About the Role Our Team is currently seeking a Data Center Technician to support servers at our customer's data centers. The ideal candidate balances strong technical skills (Hardware, IT, and Cabling Management) is highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to the knowledge library that can be leveraged by others, for example: KB Articles, SOP, lessons learned, etc. Additionally, the technician will be both internal and external facing, with the ability to lead and drive initiatives to conclusion. Responsibilities • Prepares, stages, sets up, and performs data center hardware startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks. • Performs diagnostics and troubleshooting following standard procedures, quickly identifies the root-cause(s) of the issue(s), and replaces faulty components with minimal customer and business disruption. • Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs), • Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance. • Follows procedures to communicate, report, and escalate incidents to appropriate AMD Management. • Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use). • Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. • Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others. • Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type, while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from others. • Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. • Learns the client's business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks. Requirements • Exceptional server hardware knowledge with deep understanding of all component & system type failures • Ability to assist in conducting failure analysis on field issues. • Ability to assist in tracking server fleet health to investigate emerging failure trends (Problem Management) and validate that AMD is maintaining customer SLA. • Solid experience with IPMI utilization in diagnostics. • Administer software tools (e.g.: diagnostics, tests, FW updates). • Experience in real-time issue resolution during new deployments. • Experienced with Windows Server OS & WinPE OS administration. • Experience with Linux PXE services a plus. • Basic Linux and Windows scripting experience. • Virtual Machine set up and environment configurations. • Ability to work autonomously and within a local or geographically dispersed team environment. Minimum Qualifications 5-7 years of experience as a data center technician. Associate degree in computer science, computer engineering, Information technology or equivalent experience preferred. CompTIA A+ or equivalent experience. CompTIA Server+ or equivalent experience.? CCENT or equivalent experience.? Windows OS experience. CCNA certification preferred. MCP/MSCE certification preferred. o Scripting experience preferred PowerShell, Python, Bash. The ability to lift up to 35 pounds when necessary. The ability to safely climb ladders when necessary. The ability to wear personal protective gear correctly when necessary. The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity. The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity. Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies. Company Description Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Defense, Space & Security (BDS) is seeking Systems Engineers to join the Air Dominance Systems Engineering and Integration Team (SEIT) in St. Louis, MO. The Systems Engineer applies an interdisciplinary, collaborative approach to plan, design, develop and verify a lifecycle balanced system of systems and system solutions. This will include managing the effort to develop software throughout all phases of the software development life-cycle (requirements, architecture, implementation, and verification). The systems engineer will apply systems engineering principles to a Continuous Integration / Continuous Deployment (CI/CD) software environment. The ability to work in a collaborative team environment on-site and across engineering disciplines will be imperative to this role. The selected individual will work in a fast paced, innovative environment where excellent technical, organizational, leadership, written and verbal communications skills are essential. Our teams are currently hiring for a broad range of experience levels including Experienced and Lead (Levels 3 or 4) Systems Engineers. Position Responsibilities Lead cross-functional engineering teams in developing systems to meet project/program commitments, including support of deliveries and customer reviews Leverage Systems Engineering experience to implement, maintain, and refine the systems engineering approach for software development. Perform activities such as software data item reviews, JIRA administration, sprint planning, and overall integration of the software development effort. Support planning and execution of software configuration and data management processes Support the program in implementing MBSE as part of digital engineering to meet customer expectations Apply interdisciplinary, collaborative approaches to plan, design, develop and verify complex systems solutions Travel may be required up to 10% of the time; domestically and/or internationally depending on business needs. This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Basic Qualifications (Required Skills/Experience) Bachelor of Science degree from an accredited course of study in engineering, engineering technology (including manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science 4+ years related work experience or an equivalent combination of technical education and experience 3+ years of systems engineering experience involving system architecture development, including system requirements, functional decomposition and allocation, integrated design, analysis, and verification. Strong written and verbal communication skills along with the ability and desire to work in a team environment Preferred Qualifications (Desired Skills/Experience) Level 4: 7+ years related work experience or an equivalent combination of technical education and experience Experience with Model-Based Systems Engineering (MBSE) tools, such as CAMEO or similar Systems Modeling Language (SysML)-compatible tool for systems architecture and model development. Experience across technical domains and life cycle phases Experience or familiarity with Continuous Integration / Continuous Deployment (CI/CD) software build pipeline techniques and software factories such as DevOps & DevSecOps Experience or familiarity with industry tools or development techniques such as: Jira, Gitlab, Ansible, and Artifactory Conflict of Interest Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Employee Referral Referral to this job is eligible for bonus to qualifying candidates. Total Rewards At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: (Experienced, Level 3): $112,200 - $151,800 (Lead, Level 4): $136,850 - $185,150 Applications for this position will be accepted until Oct. 03, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
09/18/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Defense, Space & Security (BDS) is seeking Systems Engineers to join the Air Dominance Systems Engineering and Integration Team (SEIT) in St. Louis, MO. The Systems Engineer applies an interdisciplinary, collaborative approach to plan, design, develop and verify a lifecycle balanced system of systems and system solutions. This will include managing the effort to develop software throughout all phases of the software development life-cycle (requirements, architecture, implementation, and verification). The systems engineer will apply systems engineering principles to a Continuous Integration / Continuous Deployment (CI/CD) software environment. The ability to work in a collaborative team environment on-site and across engineering disciplines will be imperative to this role. The selected individual will work in a fast paced, innovative environment where excellent technical, organizational, leadership, written and verbal communications skills are essential. Our teams are currently hiring for a broad range of experience levels including Experienced and Lead (Levels 3 or 4) Systems Engineers. Position Responsibilities Lead cross-functional engineering teams in developing systems to meet project/program commitments, including support of deliveries and customer reviews Leverage Systems Engineering experience to implement, maintain, and refine the systems engineering approach for software development. Perform activities such as software data item reviews, JIRA administration, sprint planning, and overall integration of the software development effort. Support planning and execution of software configuration and data management processes Support the program in implementing MBSE as part of digital engineering to meet customer expectations Apply interdisciplinary, collaborative approaches to plan, design, develop and verify complex systems solutions Travel may be required up to 10% of the time; domestically and/or internationally depending on business needs. This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Basic Qualifications (Required Skills/Experience) Bachelor of Science degree from an accredited course of study in engineering, engineering technology (including manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science 4+ years related work experience or an equivalent combination of technical education and experience 3+ years of systems engineering experience involving system architecture development, including system requirements, functional decomposition and allocation, integrated design, analysis, and verification. Strong written and verbal communication skills along with the ability and desire to work in a team environment Preferred Qualifications (Desired Skills/Experience) Level 4: 7+ years related work experience or an equivalent combination of technical education and experience Experience with Model-Based Systems Engineering (MBSE) tools, such as CAMEO or similar Systems Modeling Language (SysML)-compatible tool for systems architecture and model development. Experience across technical domains and life cycle phases Experience or familiarity with Continuous Integration / Continuous Deployment (CI/CD) software build pipeline techniques and software factories such as DevOps & DevSecOps Experience or familiarity with industry tools or development techniques such as: Jira, Gitlab, Ansible, and Artifactory Conflict of Interest Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Employee Referral Referral to this job is eligible for bonus to qualifying candidates. Total Rewards At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. The Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features: Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: (Experienced, Level 3): $112,200 - $151,800 (Lead, Level 4): $136,850 - $185,150 Applications for this position will be accepted until Oct. 03, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Job Description Job Description Required Qualifications Network Technician / Data Center Support • Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution. Will also consider 1-3 years of progressive experience in the specialty in lieu of every year of education. 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices Candidate will be part of onsite team maintaining network environment in support of physical touch (Smart Hands) support of Incident and or Requests. He/she will be providing Incident support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components. He/she will be providing Service Request Support working with remote Network Support Teams to install hardware or patch cables to enable new services for customers. Candidate will be participating in Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration. Other related tasks required: Receive Hardware shipments for data center equipment landings Validation Purchase Order accuracy of Hardware received Unboxing and Recycling of materials Move Equipment from dock to staging areas and or to DC racks Installation or retrofitting of server racks - rail and shelving installation Power and network cable installation and cable management Scanning and Labeling of installed devices (network or server) Designate parts identified for spare part stock inventory Proper e-waste handling and disposal Equipment shipping and receiving as needed Provide Escort Service for vendors/techs Work Request Tasks from Service Now ticket system Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles) Must be able to perform work while on a ladder (use of ladders is required for top of rack installations) Must be able to work independently as well as in teams of 3-4 and be flexible. Must be able to lift 35 lbs. solo. Must be willing to travel between buildings using personal car/foot. May be required to walk/sit/stand/crawl/kneel for extended periods. Must have excellent customer service skills and written/verbal communication skills. Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10. The job entails working in datacenters, networking rooms. Should be able to communicate by telephone, email, or face to face. Preferred Qualifications Experience in Structured Network Cabling Company Description We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation Company Description We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation
09/18/2026
Full time
Job Description Job Description Required Qualifications Network Technician / Data Center Support • Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution. Will also consider 1-3 years of progressive experience in the specialty in lieu of every year of education. 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices Candidate will be part of onsite team maintaining network environment in support of physical touch (Smart Hands) support of Incident and or Requests. He/she will be providing Incident support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components. He/she will be providing Service Request Support working with remote Network Support Teams to install hardware or patch cables to enable new services for customers. Candidate will be participating in Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration. Other related tasks required: Receive Hardware shipments for data center equipment landings Validation Purchase Order accuracy of Hardware received Unboxing and Recycling of materials Move Equipment from dock to staging areas and or to DC racks Installation or retrofitting of server racks - rail and shelving installation Power and network cable installation and cable management Scanning and Labeling of installed devices (network or server) Designate parts identified for spare part stock inventory Proper e-waste handling and disposal Equipment shipping and receiving as needed Provide Escort Service for vendors/techs Work Request Tasks from Service Now ticket system Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles) Must be able to perform work while on a ladder (use of ladders is required for top of rack installations) Must be able to work independently as well as in teams of 3-4 and be flexible. Must be able to lift 35 lbs. solo. Must be willing to travel between buildings using personal car/foot. May be required to walk/sit/stand/crawl/kneel for extended periods. Must have excellent customer service skills and written/verbal communication skills. Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10. The job entails working in datacenters, networking rooms. Should be able to communicate by telephone, email, or face to face. Preferred Qualifications Experience in Structured Network Cabling Company Description We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation Company Description We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation
Job Description Job Description Job Title: ServiceNow Knowledge Management Type: 9-month Contract Compensation: $64.39 per hour Work Model: Hybrid ServiceNow Knowledge Management Consultant We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners. This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement. Responsibilities Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. Create, organize, and maintain documentation that supports internal users and external plan partners. Migrate existing content into ServiceNow and develop new knowledge content as needed. Establish knowledge management standards, templates, workflows, and governance processes. Define content ownership, review cycles, and ongoing maintenance practices. Create and organize repositories and structures to support knowledge accessibility and usability. Support ServiceNow Knowledge Management module configurations and related customizations. Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume. Develop documentation to support business processes being consolidated into ServiceNow. Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices. Communicate processes, recommendations, and progress updates to leadership and key stakeholders. Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible. Track the effectiveness of knowledge management initiatives and recommend continuous improvements. Required Qualifications Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience. 5+ years of ServiceNow experience. Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality. Experience establishing and managing knowledge management frameworks, processes, and governance. Experience creating content standards, templates, workflows, and review processes. Strong technical content management and documentation skills. Excellent communication, presentation, and stakeholder management skills. Ability to work independently while collaborating across multiple teams and levels of the organization. Preferred Qualifications Knowledge Management Institute (KMI) certifications or other knowledge management certifications. ServiceNow certifications. Experience implementing or maturing enterprise knowledge management programs. Human-centered design, customer experience, product strategy, or process improvement experience. Healthcare industry experience is welcome but not required. Environment ServiceNow is a relatively new platform within the organization. Several processes and tools are being consolidated into ServiceNow. The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time. Opportunity to establish and influence long-term knowledge management practices within the organization. What Success Looks Like The successful consultant will bring structure and governance to the organization's ServiceNow Knowledge Base by implementing templates and workflows, organizing and migrating content, establishing ownership and review processes, and creating a seamless knowledge experience for end users. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
09/18/2026
Full time
Job Description Job Description Job Title: ServiceNow Knowledge Management Type: 9-month Contract Compensation: $64.39 per hour Work Model: Hybrid ServiceNow Knowledge Management Consultant We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management environment. This role will be part of the Knowledge Management team and will play a key role in building a centralized, scalable knowledge base that supports both internal users and external partners. This is an exciting opportunity to help shape a growing ServiceNow Knowledge Management function from the ground up. The ideal candidate will bring hands-on experience with ServiceNow Knowledge Management, knowledge governance, content strategy, workflow development, and stakeholder engagement. Responsibilities Own and mature the ServiceNow Knowledge Management (Knowledge Base) environment. Create, organize, and maintain documentation that supports internal users and external plan partners. Migrate existing content into ServiceNow and develop new knowledge content as needed. Establish knowledge management standards, templates, workflows, and governance processes. Define content ownership, review cycles, and ongoing maintenance practices. Create and organize repositories and structures to support knowledge accessibility and usability. Support ServiceNow Knowledge Management module configurations and related customizations. Leverage ServiceNow capabilities to improve self-service experiences, answer user questions, and reduce support ticket volume. Develop documentation to support business processes being consolidated into ServiceNow. Partner with cross-functional stakeholders to understand business challenges, align priorities, and drive adoption of knowledge management practices. Communicate processes, recommendations, and progress updates to leadership and key stakeholders. Champion a customer-focused approach by ensuring information is accurate, current, and easily accessible. Track the effectiveness of knowledge management initiatives and recommend continuous improvements. Required Qualifications Bachelor's degree in Marketing, Business, Design Strategy, or a related field, or equivalent combination of education and experience. 5+ years of ServiceNow experience. Hands-on experience with ServiceNow Knowledge Management and Knowledge Base functionality. Experience establishing and managing knowledge management frameworks, processes, and governance. Experience creating content standards, templates, workflows, and review processes. Strong technical content management and documentation skills. Excellent communication, presentation, and stakeholder management skills. Ability to work independently while collaborating across multiple teams and levels of the organization. Preferred Qualifications Knowledge Management Institute (KMI) certifications or other knowledge management certifications. ServiceNow certifications. Experience implementing or maturing enterprise knowledge management programs. Human-centered design, customer experience, product strategy, or process improvement experience. Healthcare industry experience is welcome but not required. Environment ServiceNow is a relatively new platform within the organization. Several processes and tools are being consolidated into ServiceNow. The initial focus will be internal-facing knowledge content, with expansion to external-facing content over time. Opportunity to establish and influence long-term knowledge management practices within the organization. What Success Looks Like The successful consultant will bring structure and governance to the organization's ServiceNow Knowledge Base by implementing templates and workflows, organizing and migrating content, establishing ownership and review processes, and creating a seamless knowledge experience for end users. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Job Description Job Description Job Title: ServiceNow Consultant Location: Leesburg, VA Type: Contract Compensation: 70-90/hr W2 Contractor Work Model: Hybrid Hours: 40.0 Responsibilities Develop, configure, and maintain ServiceNow applications with emphasis on Service Catalogs and Request Workflows within ITSM and HRSD modules. Write and maintain clean, efficient scripts using JavaScript, Flow Designer, and Business Rules. Collaborate with cross-functional teams to gather and translate requirements into robust ServiceNow solutions. Stay current on ServiceNow platform upgrades, new features, and best practices. Provide technical support and training to platform users as needed. Implement and troubleshoot Access Control Rules (ACLs) to support secure, role-based access. Configure and support ServiceNow Discovery to automate asset and service mapping. Requirements 3-5 years of ServiceNow development experience, including system configuration and scripting. Active Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications. Demonstrated experience configuring and delivering Service Catalog items, including complex workflows. Proficiency in ITSM and HRSD modules. Strong knowledge of ACLs, form-level and field-level security. Hands-on experience with Discovery configuration and troubleshooting. Familiarity with integrations using REST, SOAP, and MID servers. Excellent problem-solving, communication, and documentation skills. Resides in the DC, Maryland, or Virginia area (preferred). Experience in agile development environments (preferred). Experience with other ServiceNow modules such as SPM, ITOM, PSDS, HAM, or SAM (preferred). Experience connecting separate ServiceNow instances (eBonding) (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: (ALTA IT)
09/18/2026
Full time
Job Description Job Description Job Title: ServiceNow Consultant Location: Leesburg, VA Type: Contract Compensation: 70-90/hr W2 Contractor Work Model: Hybrid Hours: 40.0 Responsibilities Develop, configure, and maintain ServiceNow applications with emphasis on Service Catalogs and Request Workflows within ITSM and HRSD modules. Write and maintain clean, efficient scripts using JavaScript, Flow Designer, and Business Rules. Collaborate with cross-functional teams to gather and translate requirements into robust ServiceNow solutions. Stay current on ServiceNow platform upgrades, new features, and best practices. Provide technical support and training to platform users as needed. Implement and troubleshoot Access Control Rules (ACLs) to support secure, role-based access. Configure and support ServiceNow Discovery to automate asset and service mapping. Requirements 3-5 years of ServiceNow development experience, including system configuration and scripting. Active Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications. Demonstrated experience configuring and delivering Service Catalog items, including complex workflows. Proficiency in ITSM and HRSD modules. Strong knowledge of ACLs, form-level and field-level security. Hands-on experience with Discovery configuration and troubleshooting. Familiarity with integrations using REST, SOAP, and MID servers. Excellent problem-solving, communication, and documentation skills. Resides in the DC, Maryland, or Virginia area (preferred). Experience in agile development environments (preferred). Experience with other ServiceNow modules such as SPM, ITOM, PSDS, HAM, or SAM (preferred). Experience connecting separate ServiceNow instances (eBonding) (preferred). System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: (ALTA IT)
Job Description Job Description Job Title: A/V Lead System Integrator Location: Washington, DC Type: Direct Hire Work Model: Onsite - onsite Security Clearance: US Citizenship and ability to obtain a public trust or higher Responsibilities Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations Develop and maintain A/V system architecture documentation, diagrams, and configuration records Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements Serve as the on-site technical lead for executive briefing center operations and high-visibility events Maintain on-call availability outside core business hours to support executive engagements and priority events as needed Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles Lead, mentor, and supervise A/V systems integration team members Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards Support recruitment, onboarding, and professional development of A/V team personnel Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate Requirements Minimum 6-8 years of hands-on enterprise A/V systems integration and operations experience Demonstrated experience designing, integrating, and managing enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems Proven experience supporting executive-level engagements and high-visibility events in a professional environment Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture Demonstrated experience leading or supervising A/V technical teams Expert-level proficiency in: Enterprise A/V system design, integration, and operations Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech) Digital signage systems and management platforms Microsoft Teams Rooms configuration and management A/V over IP technologies and transport protocols Display technologies (LED, LCD, projection systems) Audio systems (DSP configuration, microphone arrays, speaker systems) Strong working knowledge of: Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast) Microsoft 365 and Teams administration as it relates to A/V endpoints ITSM platforms (e.g., ServiceNow) IT security principles applicable to A/V systems ITIL 4 change and incident management practices Certified Technology Specialist (CTS) - AVIXA (required) CTS-I (Certified Technology Specialist - Installation) (required) CTS-D (Certified Technology Specialist - Design) (strongly preferred) Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification, Microsoft Teams Rooms certification or equivalent, Extron Control Professional certification, CompTIA Security+ or equivalent System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
09/18/2026
Full time
Job Description Job Description Job Title: A/V Lead System Integrator Location: Washington, DC Type: Direct Hire Work Model: Onsite - onsite Security Clearance: US Citizenship and ability to obtain a public trust or higher Responsibilities Lead the design, integration, configuration, and sustainment of enterprise A/V and conferencing systems across all CLIENT facilities Manage and maintain conference room technology, digital signage systems, and executive briefing environments to ensure reliable, high-quality operation Oversee integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management Lead planning and execution of A/V infrastructure upgrades, refreshes, and new installations Develop and maintain A/V system architecture documentation, diagrams, and configuration records Evaluate emerging A/V technologies and recommend solutions that align with CLIENT's enterprise environment and mission needs Provide direct, hands-on support for executive-level meetings, briefings, and high-priority events, ensuring seamless A/V performance Coordinate with CLIENT leadership, executive staff, and event coordinators to understand requirements and prepare A/V systems in advance of scheduled engagements Serve as the on-site technical lead for executive briefing center operations and high-visibility events Maintain on-call availability outside core business hours to support executive engagements and priority events as needed Develop and execute pre-event testing and validation procedures to minimize the risk of service interruptions Serve as the primary escalation point for all A/V-related incidents, ensuring timely and effective resolution Diagnose and resolve complex A/V system failures, integration issues, and performance problems independently Coordinate with network, Microsoft infrastructure, and NOC teams to resolve cross-domain A/V incidents Manage the A/V incident lifecycle in the Government ITSM platform, ensuring accurate and complete records Develop and maintain A/V troubleshooting runbooks, escalation procedures, and knowledge base articles Lead, mentor, and supervise A/V systems integration team members Assign and prioritize work across the A/V team in alignment with Sprint commitments and operational priorities Ensure team members are cross-trained and capable of supporting all A/V functions to maintain coverage continuity Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards Support recruitment, onboarding, and professional development of A/V team personnel Lead integration and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities Coordinate with the Microsoft Infrastructure team to ensure proper configuration, licensing, and management of Teams-based A/V endpoints Support troubleshooting and resolution of Microsoft Teams-related A/V issues in collaboration with the Microsoft Infrastructure team Stay current on Microsoft Teams Rooms updates, features, and best practices, applying improvements to CLIENT's environment as appropriate Requirements Minimum 6-8 years of hands-on enterprise A/V systems integration and operations experience Demonstrated experience designing, integrating, and managing enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems Proven experience supporting executive-level engagements and high-visibility events in a professional environment Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture Demonstrated experience leading or supervising A/V technical teams Expert-level proficiency in: Enterprise A/V system design, integration, and operations Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech) Digital signage systems and management platforms Microsoft Teams Rooms configuration and management A/V over IP technologies and transport protocols Display technologies (LED, LCD, projection systems) Audio systems (DSP configuration, microphone arrays, speaker systems) Strong working knowledge of: Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast) Microsoft 365 and Teams administration as it relates to A/V endpoints ITSM platforms (e.g., ServiceNow) IT security principles applicable to A/V systems ITIL 4 change and incident management practices Certified Technology Specialist (CTS) - AVIXA (required) CTS-I (Certified Technology Specialist - Installation) (required) CTS-D (Certified Technology Specialist - Design) (strongly preferred) Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification, Microsoft Teams Rooms certification or equivalent, Extron Control Professional certification, CompTIA Security+ or equivalent System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref:
Technology Security Associates, Inc.
Patuxent River, Maryland
Job Description Job Description Junior Foreign Disclosure Analyst Overview: Aether Aerospace is seeking Junior Foreign Disclosure Analyst to support a major NAVAIR program office in Patuxent River, MD. The selected candidate will provide analysis and support as a Foreign Disclosure Analyst, which will be responsible for the reviewing and documenting the release of information to international participants. Roles/Responsibilities: Policy and Procedure Support: Assist with technical and analytical support for the Foreign Disclosure Office (FDO) in developing, updating, administering, and evaluating policies and procedures directly affecting the release of highly technical and sensitive information to international customers. Disclosure Review and Analysis: Collect, complete, organize and interpret technical information relating to system configurations. Policy Research: Research disclosure policy and ensure that the appropriate National Disclosure Policy, Technology Transfer and Security Assistance Review Board (TTSARB), and Disclosure Determinations. System Awareness: Stay familiar with system configurations and aware of capabilities and stay abreast of different system by FMS customer. Tracking and Reporting: Maintain a Foreign Disclosure document tracker. Track the status of all documents under review and deliver regular updates to the FDO, case managers, etc., ensuring decisions are delivered in alignment with case milestones. FMS Document Review: Conduct document reviews to support Foreign Military Sales (FMS) case development and execution. Provide detailed disclosure guidance and decision support to FMS case managers and related stakeholders. Notify document owners of document questions, corrections, or sanitization needs. SharePoint Tracking: Upload documents into the Foreign Disclosure SharePoint Online (SPO). Ensure the applicable documents are uploaded in the storefront for proper tracking and FDO approval. Note Taking: Take notes on technical updates during FMS and other program-related meetings and provide notes for feedback and action to Team Lead. Team-Oriented: Perform other job-related tasks or responsibilities as assigned by team lead and assist with team tasks. Qualifications Required: Experience: Minimum of 2 years of professional experience and a HS diploma. Tool Proficiency: Experienced with document tracking systems, Microsoft Excel/SharePoint, and other workflow management tools. Software Proficiency: Highly skilled in use of MS Office suite, including MS Outlook, MS Teams, MS Word, MS PowerPoint, and MS Excel. Analytical Skills: Ability to interpret policy and technical documentation and apply disclosure/release rules accordingly. Communication Skills: Strong verbal and written communication skills to convey disclosure decisions and interact with various stakeholders. Detail-Oriented: Capable of maintaining document logs, reviewing technical data, and providing accurate status updates. Team-Oriented: Demonstrated ability to work collaboratively with multidisciplinary teams in a fast-paced environment. Must possess the ability to work independently and act as a mentor to Junior team members. High level of initiative and positive attitude required. Active Secret Clearance Qualification Desired: Training: Formal security or international acquisition training (e.g. DAU, STEPP, TSFD training). Demonstrated knowledge of International Traffic-In-Arms Regulations (ITAR). Demonstrated knowledge of DoD program acquisition for domestic and/or international military aircraft programs. TSA is committed to pay transparency for our applicants and employees. The salary range for this position is $45,000- $55,000. Actual compensation will be determined based on several factors permitted by law. JHNA/TSA provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance . JHNA/TSA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
09/18/2026
Full time
Job Description Job Description Junior Foreign Disclosure Analyst Overview: Aether Aerospace is seeking Junior Foreign Disclosure Analyst to support a major NAVAIR program office in Patuxent River, MD. The selected candidate will provide analysis and support as a Foreign Disclosure Analyst, which will be responsible for the reviewing and documenting the release of information to international participants. Roles/Responsibilities: Policy and Procedure Support: Assist with technical and analytical support for the Foreign Disclosure Office (FDO) in developing, updating, administering, and evaluating policies and procedures directly affecting the release of highly technical and sensitive information to international customers. Disclosure Review and Analysis: Collect, complete, organize and interpret technical information relating to system configurations. Policy Research: Research disclosure policy and ensure that the appropriate National Disclosure Policy, Technology Transfer and Security Assistance Review Board (TTSARB), and Disclosure Determinations. System Awareness: Stay familiar with system configurations and aware of capabilities and stay abreast of different system by FMS customer. Tracking and Reporting: Maintain a Foreign Disclosure document tracker. Track the status of all documents under review and deliver regular updates to the FDO, case managers, etc., ensuring decisions are delivered in alignment with case milestones. FMS Document Review: Conduct document reviews to support Foreign Military Sales (FMS) case development and execution. Provide detailed disclosure guidance and decision support to FMS case managers and related stakeholders. Notify document owners of document questions, corrections, or sanitization needs. SharePoint Tracking: Upload documents into the Foreign Disclosure SharePoint Online (SPO). Ensure the applicable documents are uploaded in the storefront for proper tracking and FDO approval. Note Taking: Take notes on technical updates during FMS and other program-related meetings and provide notes for feedback and action to Team Lead. Team-Oriented: Perform other job-related tasks or responsibilities as assigned by team lead and assist with team tasks. Qualifications Required: Experience: Minimum of 2 years of professional experience and a HS diploma. Tool Proficiency: Experienced with document tracking systems, Microsoft Excel/SharePoint, and other workflow management tools. Software Proficiency: Highly skilled in use of MS Office suite, including MS Outlook, MS Teams, MS Word, MS PowerPoint, and MS Excel. Analytical Skills: Ability to interpret policy and technical documentation and apply disclosure/release rules accordingly. Communication Skills: Strong verbal and written communication skills to convey disclosure decisions and interact with various stakeholders. Detail-Oriented: Capable of maintaining document logs, reviewing technical data, and providing accurate status updates. Team-Oriented: Demonstrated ability to work collaboratively with multidisciplinary teams in a fast-paced environment. Must possess the ability to work independently and act as a mentor to Junior team members. High level of initiative and positive attitude required. Active Secret Clearance Qualification Desired: Training: Formal security or international acquisition training (e.g. DAU, STEPP, TSFD training). Demonstrated knowledge of International Traffic-In-Arms Regulations (ITAR). Demonstrated knowledge of DoD program acquisition for domestic and/or international military aircraft programs. TSA is committed to pay transparency for our applicants and employees. The salary range for this position is $45,000- $55,000. Actual compensation will be determined based on several factors permitted by law. JHNA/TSA provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance . JHNA/TSA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
09/18/2026
Full time
Job Description Job Description Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don't just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we're redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you're passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you'll find your place here. Job Summary: The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal. The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs. This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations. Job Responsibilities: Ticket Management Work assigned tickets in order of SLA. Serve as the first point of contact for client support requests received through phone, email, and client portal. Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized. Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations. Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures. Document all technical work comprehensively to facilitate accurate client billing and ongoing support. Collaboration, Communication, and Customer Service Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving. Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details. Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues. Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities. Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience. Technical Support & Documentation Provide frontline technical support for end-user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate. Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures. Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint. Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced networking issues when necessary. Support backup verification, endpoint management, documentation, ticketing, remote management, and monitoring tools as part of daily operational activities. Collaborate with Systems Administrators, Systems Engineers, and other team members to resolve client issues while continuing to develop technical knowledge and skills. Follow established IT service management processes and Standard Operating Procedures (SOPs) to deliver consistent, high-quality support. Maintain accurate documentation of work performed and contribute to knowledge base articles and SOP updates as appropriate. Professional Development & Technical Growth Demonstrate curiosity and commitment to continuous learning across Microsoft technologies, networking fundamentals, service delivery, and client support. Participate in training, coaching, and certification pathways that support continued growth into advanced technical responsibilities. Leverage approved AI solutions responsibly to accelerate learning, improve troubleshooting efficiency, enhance documentation quality, and support better customer outcomes. Develop foundational technical knowledge that prepares the employee for potential progression into Systems Administrator responsibilities. Job Qualifications Education/Certification Requirements: Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). Valid driver's license. Entry-level certifications are preferred. Examples including but not limited to: CompTIA A+ Google IT Support Professional Certificate Microsoft Fundamentals certifications CompTIA Network+ Experience Requirements: 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles. Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology. Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality. Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred. Technical Knowledge & Experience (including, but not limited to): Administration and troubleshooting of Windows workstation environments. Basic Microsoft 365 administration and end-user support. Basic Active Directory and Microsoft Entra ID user administration. Basic understanding of Azure cloud concepts and Microsoft cloud services. Basic networking fundamentals including TCP/IP, DNS, DHCP, VPNs, wireless connectivity, and general connectivity troubleshooting. Experience using ticketing systems and remote support tools, including ConnectWise or similar platforms. Familiarity with endpoint management and remote monitoring tools, including Intune, ConnectWise Automate, or similar technologies. Familiarity with firewall, wireless, and network support tools, including WatchGuard, Meraki, or similar technologies. Working knowledge of hardware, printers, mobile devices, peripherals, and workstation deployment. Working knowledge of cybersecurity best practices, user security awareness, data privacy, and appropriate handling of client information. Working knowledge of AI-assisted productivity and support tools, including Microsoft Copilot, Chat GPT Enterprise, and other approved generative AI solutions. Ability to leverage AI tools responsibly to improve troubleshooting efficiency, documentation quality, and customer support outcomes. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that's scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
Job Description Job Description FIRE ALARM TECHNICIAN PROGRAMMER This position will work at various project sites About ArchKey ArchKey is one of the nation's largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We're the POWER behind making the improbable possible. We're electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We're not just energizing infrastructure, we're energizing careers, communities, and the future. Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it's an invitation to be part of a visionary journey, to grow with us as we scale. About the Position ArchKey Solutions is seeking skilled Fire Alarm Technicians to support our rapidly growing Fire & Life-Safety (FLS) group. This role is responsible for programming, commissioning, testing, and servicing fire alarm and life-safety systems across commercial, industrial, mission-critical, and large-scale facilities. Our Ideal Candidate Strong technical aptitude Committed to delivering high-quality, code-compliant life-safety solutions. Adaptable to different working environments. Result, customer, and team oriented. Day in the Life Program, configure, and troubleshoot fire alarm control panels and associated field devices, including firmware and software updates. Commission life-safety systems, including device testing, cause-and-effect verification, survivability compliance, and sequence validation. Configure and maintain fire alarm workstations, including database management, software updates, and network configurations. Perform system acceptance testing in accordance with NFPA 72, IBC, AHJ requirements, and ArchKey standards. Complete compliance documentation including test forms, commissioning reports, redlines, and as-built drawings. Collaborate with project managers, engineers, AHJs, and general contractors. Support service and troubleshooting efforts for programming, networking, and system issues. Diagnose and resolve wiring issues such as ground faults, opens, and shorts. Minimum Qualifications 2-5+ years of fire alarm installation, programming, or commissioning experience. Strong computer skills, including firmware/software upgrades and basic networking. Working knowledge of NFPA 72, IBC, and related codes. Ability to read and interpret shop drawings, risers, wiring diagrams, and sequence matrices. NICET Level II or higher preferred; additional certifications are a plus. Valid driver's license with a good driving record. Strong communication and documentation skills. Travel Regional and National travel opportunities are available. Legal & Fraud Disclaimer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer. Beware of fraudulent job postings. ArchKey Solutions only communicates through official channels. All official communication will come from email address and we will never ask for financial information, payments, or personal details outside of the standard hiring process. To confirm the legitimacy of a job, visit our careers page or reach out to a member of our Talent Acquisition team.
09/18/2026
Full time
Job Description Job Description FIRE ALARM TECHNICIAN PROGRAMMER This position will work at various project sites About ArchKey ArchKey is one of the nation's largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We're the POWER behind making the improbable possible. We're electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We're not just energizing infrastructure, we're energizing careers, communities, and the future. Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it's an invitation to be part of a visionary journey, to grow with us as we scale. About the Position ArchKey Solutions is seeking skilled Fire Alarm Technicians to support our rapidly growing Fire & Life-Safety (FLS) group. This role is responsible for programming, commissioning, testing, and servicing fire alarm and life-safety systems across commercial, industrial, mission-critical, and large-scale facilities. Our Ideal Candidate Strong technical aptitude Committed to delivering high-quality, code-compliant life-safety solutions. Adaptable to different working environments. Result, customer, and team oriented. Day in the Life Program, configure, and troubleshoot fire alarm control panels and associated field devices, including firmware and software updates. Commission life-safety systems, including device testing, cause-and-effect verification, survivability compliance, and sequence validation. Configure and maintain fire alarm workstations, including database management, software updates, and network configurations. Perform system acceptance testing in accordance with NFPA 72, IBC, AHJ requirements, and ArchKey standards. Complete compliance documentation including test forms, commissioning reports, redlines, and as-built drawings. Collaborate with project managers, engineers, AHJs, and general contractors. Support service and troubleshooting efforts for programming, networking, and system issues. Diagnose and resolve wiring issues such as ground faults, opens, and shorts. Minimum Qualifications 2-5+ years of fire alarm installation, programming, or commissioning experience. Strong computer skills, including firmware/software upgrades and basic networking. Working knowledge of NFPA 72, IBC, and related codes. Ability to read and interpret shop drawings, risers, wiring diagrams, and sequence matrices. NICET Level II or higher preferred; additional certifications are a plus. Valid driver's license with a good driving record. Strong communication and documentation skills. Travel Regional and National travel opportunities are available. Legal & Fraud Disclaimer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer. Beware of fraudulent job postings. ArchKey Solutions only communicates through official channels. All official communication will come from email address and we will never ask for financial information, payments, or personal details outside of the standard hiring process. To confirm the legitimacy of a job, visit our careers page or reach out to a member of our Talent Acquisition team.
Job Description Job Description New Pig Corporation - EDI Coordinator - Tipton The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider. The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management. Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position. Key Responsibilities Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes. Help evaluate vendor performance, service quality, and opportunities to improve EDI processes EDI Operations & Support Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences Trading Partner Management Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships Business & Technical Coordination Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI Participate in business systems and integration projects where EDI is affected or involved Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment Documentation, Monitoring & Reporting Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk. Requirements 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills Preferred Qualifications Experience working with a managed EDI service provider or ASP platform Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999) Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT Experience in manufacturing, distribution, retail, or supply chain environments Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms No VISA sponsorships for this role
09/18/2026
Full time
Job Description Job Description New Pig Corporation - EDI Coordinator - Tipton The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider. The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management. Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position. Key Responsibilities Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes. Help evaluate vendor performance, service quality, and opportunities to improve EDI processes EDI Operations & Support Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences Trading Partner Management Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships Business & Technical Coordination Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI Participate in business systems and integration projects where EDI is affected or involved Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment Documentation, Monitoring & Reporting Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk. Requirements 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills Preferred Qualifications Experience working with a managed EDI service provider or ASP platform Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999) Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT Experience in manufacturing, distribution, retail, or supply chain environments Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms No VISA sponsorships for this role
Job Description Job Description New Pig Corporation - EDI Coordinator - Tipton The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider. The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management. Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position. Key Responsibilities Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes. Help evaluate vendor performance, service quality, and opportunities to improve EDI processes EDI Operations & Support Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences Trading Partner Management Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships Business & Technical Coordination Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI Participate in business systems and integration projects where EDI is affected or involved Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment Documentation, Monitoring & Reporting Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk. Requirements 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills Preferred Qualifications Experience working with a managed EDI service provider or ASP platform Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999) Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT Experience in manufacturing, distribution, retail, or supply chain environments Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms No VISA sponsorships for this role
09/18/2026
Full time
Job Description Job Description New Pig Corporation - EDI Coordinator - Tipton The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider. The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management. Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position. Key Responsibilities Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes. Help evaluate vendor performance, service quality, and opportunities to improve EDI processes EDI Operations & Support Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences Trading Partner Management Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships Business & Technical Coordination Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI Participate in business systems and integration projects where EDI is affected or involved Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment Documentation, Monitoring & Reporting Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk. Requirements 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills Preferred Qualifications Experience working with a managed EDI service provider or ASP platform Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999) Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT Experience in manufacturing, distribution, retail, or supply chain environments Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms No VISA sponsorships for this role
Job Description Job Description New Pig Corporation - EDI Coordinator - Tipton The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider. The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management. Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position. Key Responsibilities Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes. Help evaluate vendor performance, service quality, and opportunities to improve EDI processes EDI Operations & Support Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences Trading Partner Management Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships Business & Technical Coordination Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI Participate in business systems and integration projects where EDI is affected or involved Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment Documentation, Monitoring & Reporting Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk. Requirements 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills Preferred Qualifications Experience working with a managed EDI service provider or ASP platform Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999) Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT Experience in manufacturing, distribution, retail, or supply chain environments Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms No VISA sponsorships for this role
09/18/2026
Full time
Job Description Job Description New Pig Corporation - EDI Coordinator - Tipton The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider. The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management. Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position. Key Responsibilities Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes. Help evaluate vendor performance, service quality, and opportunities to improve EDI processes EDI Operations & Support Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences Trading Partner Management Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships Business & Technical Coordination Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI Participate in business systems and integration projects where EDI is affected or involved Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment Documentation, Monitoring & Reporting Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk. Requirements 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills Preferred Qualifications Experience working with a managed EDI service provider or ASP platform Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999) Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT Experience in manufacturing, distribution, retail, or supply chain environments Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms No VISA sponsorships for this role
Job Description Job Description New Pig Corporation - EDI Coordinator - Tipton The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider. The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management. Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position. Key Responsibilities Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes. Help evaluate vendor performance, service quality, and opportunities to improve EDI processes EDI Operations & Support Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences Trading Partner Management Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships Business & Technical Coordination Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI Participate in business systems and integration projects where EDI is affected or involved Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment Documentation, Monitoring & Reporting Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk. Requirements 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills Preferred Qualifications Experience working with a managed EDI service provider or ASP platform Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999) Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT Experience in manufacturing, distribution, retail, or supply chain environments Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms No VISA sponsorships for this role
09/18/2026
Full time
Job Description Job Description New Pig Corporation - EDI Coordinator - Tipton The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider. The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management. Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position. Key Responsibilities Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes. Help evaluate vendor performance, service quality, and opportunities to improve EDI processes EDI Operations & Support Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences Trading Partner Management Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships Business & Technical Coordination Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI Participate in business systems and integration projects where EDI is affected or involved Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment Documentation, Monitoring & Reporting Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk. Requirements 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills Preferred Qualifications Experience working with a managed EDI service provider or ASP platform Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999) Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT Experience in manufacturing, distribution, retail, or supply chain environments Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms No VISA sponsorships for this role
Job Description Job Description New Pig Corporation - EDI Coordinator - Tipton The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider. The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management. Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position. Key Responsibilities Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes. Help evaluate vendor performance, service quality, and opportunities to improve EDI processes EDI Operations & Support Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences Trading Partner Management Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships Business & Technical Coordination Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI Participate in business systems and integration projects where EDI is affected or involved Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment Documentation, Monitoring & Reporting Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk. Requirements 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills Preferred Qualifications Experience working with a managed EDI service provider or ASP platform Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999) Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT Experience in manufacturing, distribution, retail, or supply chain environments Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms No VISA sponsorships for this role
09/18/2026
Full time
Job Description Job Description New Pig Corporation - EDI Coordinator - Tipton The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider. The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management. Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position. Key Responsibilities Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes. Help evaluate vendor performance, service quality, and opportunities to improve EDI processes EDI Operations & Support Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences Trading Partner Management Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships Business & Technical Coordination Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI Participate in business systems and integration projects where EDI is affected or involved Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment Documentation, Monitoring & Reporting Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk. Requirements 1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills Preferred Qualifications Experience working with a managed EDI service provider or ASP platform Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999) Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT Experience in manufacturing, distribution, retail, or supply chain environments Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms No VISA sponsorships for this role
Job Description Job Description Job Title: Palo Alto Firewall Engineer Location: Springfield, VA Type: Contract To Hire Compensation: $80/hr. W2 Benefits available Conversion Salary: $150,000 annually plus benefits Work Model: Onsite Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph Responsibilities Lead the design, requirements analysis, testing, integration, and implementation of secure network architectures centered on the Palo Alto Networks ecosystem. Serve as the lead technical authority for administering, configuring, and troubleshooting Palo Alto Networks Next-Generation Firewalls (NGFWs) across a hybrid enterprise environment. Engineer and implement solutions for customer Change Requests (CRQs); assess impacts on enterprise transport and security activities and provide technically sound recommendations. Serve as the technical representative for assigned projects and coordinate issues with the appropriate owners, organizations, contract leadership, and customer leadership. Manage the full lifecycle of Palo Alto hardware and software, including complex hardware refreshes, PAN-OS upgrades, legacy-platform sustainment, physical troubleshooting, and line-card replacements. Develop, oversee, and maintain configuration-management processes, network architecture diagrams, technical documentation, integration and test plans, and Standard Operating Procedures (SOPs) for Palo Alto security platforms. Use Panorama for centralized policy management, including templates, device groups, inheritance, and consistent configuration across a diverse fleet of physical and virtual firewalls. Configure and maintain advanced security capabilities and profiles, including App-ID, User-ID, Content-ID, SSL Decryption, WildFire, NAT, IPSec VPNs, and threat prevention. Oversee security-incident reporting, documentation, investigation, and corrective-action development. Act as a liaison to contract/customer management and the government Designated Approving Authority (DAA) regarding network-security status, policies, procedures, and risks. Evaluate and report on new and emerging network-security and communications technologies to improve network capacity, performance, reliability, standardization, and security. Provide mentorship and technical oversight to junior engineers and serve as an escalation point for complex troubleshooting. Follow all customer network-security processes and procedures, maintain compliance with Government and QA standards, and ensure service-performance indicators are met or exceeded. Requirements Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph. A minimum of 7+ years of hands-on experience administering, configuring, and troubleshooting Palo Alto Networks NGFWs in large-scale enterprise/global environments. Active Palo Alto Networks Certified Network Security Engineer (PCNSE) certification. DoD 8140.01 and DoD 8570.01-M IAT Level II compliance (for example, Security+ CE). Ability to obtain and maintain a CSSP Infrastructure Support certification within 120 days of the start date. Deep practical knowledge of legacy Gen 2/Gen 3 Palo Alto hardware, including PA-3000 and PA-5000 series platforms, legacy CLI, hardware troubleshooting, and line-card replacements. Experience deploying and managing modern PAN-OS architectures, including Prisma Access (SASE), Prisma SD-WAN, and VM-Series virtual firewalls in cloud environments such as AWS, Azure, GCP, or private-cloud. Proven expertise with Panorama for centralized policy management, template/device-group inheritance, and configuration deployment across a hybrid firewall fleet. Advanced understanding of BGP, OSPF, IPSec VPNs, NAT, TLS/SSL, mutual TLS (mTLS), HTTP, SAML, OAuth, OCSP revocation, DoD PKI, Kerberos, LDAP, and Active Directory. Experience with F5 technologies, including APM, AFM, and SSL Orchestrator (SSLO), and troubleshooting TLS/SSL handshake/connection issues. Strong network design, engineering, implementation, and troubleshooting skills, including ROM equipment lists and cost estimates. Knowledge of DISA and Intelligence Community security standards and requirements. Excellent interpersonal skills and technical judgment with the ability to work independently and support weekend/evening work if needed. Bachelor's degree in IT, Cybersecurity, Computer Science, or a related field, with additional relevant experience considered in lieu of a degree. Desired Qualifications Active Palo Alto Networks Certified Network Security Consultant (PCNSC) or Prisma Certified SASE Professional (PCSAE). F5 Networks Certified Technology Specialist (CTS). Cisco CCNP, CCVP, CCNA, CCDP, or equivalent. ITIL v3 Foundations and/or ISC2 CISSP Certification. Proficiency in Python and automation tools such as Ansible, Terraform, or Palo Alto XML/REST APIs. Hands-on experience with Cortex XDR or Cortex XSOAR. Experience with Palo Alto Networks Expedition for migration and rule consolidation. Knowledge of Zero Trust Network Access (ZTNA) architectures and additional security platforms (e.g., Juniper SRX, Cisco FTD/ASA). Master's degree in related fields is a plus. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Baltimore
09/18/2026
Full time
Job Description Job Description Job Title: Palo Alto Firewall Engineer Location: Springfield, VA Type: Contract To Hire Compensation: $80/hr. W2 Benefits available Conversion Salary: $150,000 annually plus benefits Work Model: Onsite Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph Responsibilities Lead the design, requirements analysis, testing, integration, and implementation of secure network architectures centered on the Palo Alto Networks ecosystem. Serve as the lead technical authority for administering, configuring, and troubleshooting Palo Alto Networks Next-Generation Firewalls (NGFWs) across a hybrid enterprise environment. Engineer and implement solutions for customer Change Requests (CRQs); assess impacts on enterprise transport and security activities and provide technically sound recommendations. Serve as the technical representative for assigned projects and coordinate issues with the appropriate owners, organizations, contract leadership, and customer leadership. Manage the full lifecycle of Palo Alto hardware and software, including complex hardware refreshes, PAN-OS upgrades, legacy-platform sustainment, physical troubleshooting, and line-card replacements. Develop, oversee, and maintain configuration-management processes, network architecture diagrams, technical documentation, integration and test plans, and Standard Operating Procedures (SOPs) for Palo Alto security platforms. Use Panorama for centralized policy management, including templates, device groups, inheritance, and consistent configuration across a diverse fleet of physical and virtual firewalls. Configure and maintain advanced security capabilities and profiles, including App-ID, User-ID, Content-ID, SSL Decryption, WildFire, NAT, IPSec VPNs, and threat prevention. Oversee security-incident reporting, documentation, investigation, and corrective-action development. Act as a liaison to contract/customer management and the government Designated Approving Authority (DAA) regarding network-security status, policies, procedures, and risks. Evaluate and report on new and emerging network-security and communications technologies to improve network capacity, performance, reliability, standardization, and security. Provide mentorship and technical oversight to junior engineers and serve as an escalation point for complex troubleshooting. Follow all customer network-security processes and procedures, maintain compliance with Government and QA standards, and ensure service-performance indicators are met or exceeded. Requirements Security Clearance: Active TS/SCI clearance and the ability to successfully pass and maintain a U.S. Government polygraph. A minimum of 7+ years of hands-on experience administering, configuring, and troubleshooting Palo Alto Networks NGFWs in large-scale enterprise/global environments. Active Palo Alto Networks Certified Network Security Engineer (PCNSE) certification. DoD 8140.01 and DoD 8570.01-M IAT Level II compliance (for example, Security+ CE). Ability to obtain and maintain a CSSP Infrastructure Support certification within 120 days of the start date. Deep practical knowledge of legacy Gen 2/Gen 3 Palo Alto hardware, including PA-3000 and PA-5000 series platforms, legacy CLI, hardware troubleshooting, and line-card replacements. Experience deploying and managing modern PAN-OS architectures, including Prisma Access (SASE), Prisma SD-WAN, and VM-Series virtual firewalls in cloud environments such as AWS, Azure, GCP, or private-cloud. Proven expertise with Panorama for centralized policy management, template/device-group inheritance, and configuration deployment across a hybrid firewall fleet. Advanced understanding of BGP, OSPF, IPSec VPNs, NAT, TLS/SSL, mutual TLS (mTLS), HTTP, SAML, OAuth, OCSP revocation, DoD PKI, Kerberos, LDAP, and Active Directory. Experience with F5 technologies, including APM, AFM, and SSL Orchestrator (SSLO), and troubleshooting TLS/SSL handshake/connection issues. Strong network design, engineering, implementation, and troubleshooting skills, including ROM equipment lists and cost estimates. Knowledge of DISA and Intelligence Community security standards and requirements. Excellent interpersonal skills and technical judgment with the ability to work independently and support weekend/evening work if needed. Bachelor's degree in IT, Cybersecurity, Computer Science, or a related field, with additional relevant experience considered in lieu of a degree. Desired Qualifications Active Palo Alto Networks Certified Network Security Consultant (PCNSC) or Prisma Certified SASE Professional (PCSAE). F5 Networks Certified Technology Specialist (CTS). Cisco CCNP, CCVP, CCNA, CCDP, or equivalent. ITIL v3 Foundations and/or ISC2 CISSP Certification. Proficiency in Python and automation tools such as Ansible, Terraform, or Palo Alto XML/REST APIs. Hands-on experience with Cortex XDR or Cortex XSOAR. Experience with Palo Alto Networks Expedition for migration and rule consolidation. Knowledge of Zero Trust Network Access (ZTNA) architectures and additional security platforms (e.g., Juniper SRX, Cisco FTD/ASA). Master's degree in related fields is a plus. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref: Baltimore
About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.
09/18/2026
Full time
About the Company: AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day. Responsibilities: Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support. Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process. Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems. Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users. Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements. Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations. Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues. Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed. Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations. Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department. Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements. Create, modify, and manage user, computer, and group accounts within Active Directory. Administer and maintain Office 365 mail flow rules and related email configurations. Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings. Provide technical support for various company software applications and business systems. Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency. Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives. Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software. Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs. Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions. Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership. Skills Requirements: High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting). Excellent written and verbal communication, interpersonal, and organizational skills. Motivation to continue to grow in knowledge and skills. Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team. Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint. Take on a customer service role providing support to Associates. Ability to effectively analyze typical computer problems. Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks. Effective at communicating technical information to associates via telephone, email, written documents or in person. Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers. Education and/or Experience Requirements: High School Diploma or GED Previous experience as an IT Support Specialist. A+ Certification, Network + Certification. Physical Requirements: Regularly required to sit for extended periods, with occasional standing and walking throughout the workday. Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools. Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment. Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds. Ability to perform repetitive motions, including typing and mouse use, for extended periods. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence. Ability to work in a standard office environment with moderate noise levels. As a member of our team, you will enjoy: Medical: PPO options Dental: PPO In-Network Vision Plan Company-Paid Life Insurance Health Flex Spending Account (FSA) 401(k) Retirement Plan Weekly pay periods (every Friday) Employee Assistance Program (EAP) Vacation & Sick Pay Paid Holidays Veteran's day off with pay for associates who served in the military Career Advancement and Development Opportunities. Pay Range: $26.00- $32.00 per hour (DOE) All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S. Equal Opportunity Employer/ Veterans encouraged to apply.
About Zaden Technologies, Inc. Join Zaden Technologies on our mission to simplify the delivery and improve the utility of software products for our customers. At Zaden, we believe that our employees are our greatest assets. We hire the right candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer's biggest advocate and we are looking for like-minded individuals who encompass these same ideals. It is important to us to offer you competitive pay and comprehensive benefits with opportunities that match your life and propel your career! Zaden Technologies is seeking an experienced Principal Windows Systems Administrator to lead the design, implementation, and management of enterprise Windows infrastructure and Azure Virtual Desktop environments. This role will be critical in supporting our DevSecOps initiatives and ensuring secure, scalable, and efficient system operations for defense and space systems. The ideal candidate will bring deep expertise in Windows system administration, Azure cloud infrastructure, and security hardening while working in a fast-paced environment supporting mission-critical applications. Role Responsibilities: Design, deploy, and manage Azure Virtual Desktop (AVD) environments including host pools, session hosts, and user profiles to support distributed workforce requirements Administer and optimize Group Policy Objects (GPOs) across enterprise domains to enforce security policies, user configurations, and system settings Conduct comprehensive security and vulnerability scanning using industry-standard tools, and remediate identified vulnerabilities in accordance with compliance requirements Manage Windows Update deployment strategies, including WSUS administration, patch testing, and enterprise-wide update rollouts with minimal operational disruption Oversee some Linux virtual machine environments within hybrid infrastructure, ensuring proper integration with Windows systems and maintaining cross-platform operational excellence Design and troubleshoot complex networking configurations including VPNs, subnets, routing, firewalls, and load balancers in both on-premises and Azure environments Architect and maintain Azure infrastructure components including virtual networks, storage accounts, resource groups, and identity management solutions Lead Security Technical Implementation Guide (STIG) compliance efforts by implementing and validating security baselines across a mixed fleet Provide technical leadership and mentorship to junior system administrators and contribute to the development of best practices and standard operating procedures Collaborate with DevSecOps teams to integrate infrastructure-as-code practices and automation workflows for system provisioning and configuration management Required Qualifications: U.S. Citizenship and active secret security clearance Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience 7+ years of hands-on experience in Windows system administration in enterprise environments Advanced expertise in Azure Virtual Desktop deployment, management, and optimization Demonstrated proficiency in Group Policy creation, management, and troubleshooting across complex Active Directory environments Strong experience with security and vulnerability scanning tools (e.g., Nessus, Qualys, Rapid7) and remediation workflows Proven track record managing Windows Server Update Services (WSUS) or equivalent patch management solutions In-depth knowledge of networking protocols, architectures, and troubleshooting methodologies (TCP/IP, DNS, DHCP, VPN) Solid understanding of Azure cloud services, Azure networking (VNets, NSGs, Application Gateway), and infrastructure management Hands-on experience implementing and validating STIG compliance on Windows and Linux systems Preferred Qualifications: Active Top Secret clearance with ability to obtain TS/SCI Microsoft certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, or Windows Server Hybrid Administrator Associate Proficiency in basic Linux system administration tasks. Experience with Infrastructure-as-Code tools (Terraform, ARM templates, Bicep) Knowledge of containerization technologies (Docker, Kubernetes) and their integration with Windows infrastructure Familiarity with DevSecOps practices, CI/CD pipelines, and automation frameworks Experience with PowerShell scripting and automation for system administration tasks Background supporting Department of Defense (DoD) or federal government IT environments Experience with monitoring and observability tools (Azure Monitor, Log Analytics, Prometheus, Grafana) Knowledge of identity and access management solutions (Azure AD, ADFS, MFA implementation) Experience with disaster recovery planning and implementation in cloud environments What we offer: Robust startup environment with a variety of projects to work on Growth paths and endless opportunities to learn and develop Paid holidays Employer contributions toward 401k Performance-based bonus and profit-sharing 50% coverage of health insurance for employees and their dependents The pay range for this role is: 130,000 - 170,000 USD per year(Huntsville, AL) Compensation details: 00 Yearly Salary PIda68e5b312f7-2570
09/18/2026
Full time
About Zaden Technologies, Inc. Join Zaden Technologies on our mission to simplify the delivery and improve the utility of software products for our customers. At Zaden, we believe that our employees are our greatest assets. We hire the right candidates with the right skill sets who fit our culture of customer obsession, innovation, and continuous learning. We are our customer's biggest advocate and we are looking for like-minded individuals who encompass these same ideals. It is important to us to offer you competitive pay and comprehensive benefits with opportunities that match your life and propel your career! Zaden Technologies is seeking an experienced Principal Windows Systems Administrator to lead the design, implementation, and management of enterprise Windows infrastructure and Azure Virtual Desktop environments. This role will be critical in supporting our DevSecOps initiatives and ensuring secure, scalable, and efficient system operations for defense and space systems. The ideal candidate will bring deep expertise in Windows system administration, Azure cloud infrastructure, and security hardening while working in a fast-paced environment supporting mission-critical applications. Role Responsibilities: Design, deploy, and manage Azure Virtual Desktop (AVD) environments including host pools, session hosts, and user profiles to support distributed workforce requirements Administer and optimize Group Policy Objects (GPOs) across enterprise domains to enforce security policies, user configurations, and system settings Conduct comprehensive security and vulnerability scanning using industry-standard tools, and remediate identified vulnerabilities in accordance with compliance requirements Manage Windows Update deployment strategies, including WSUS administration, patch testing, and enterprise-wide update rollouts with minimal operational disruption Oversee some Linux virtual machine environments within hybrid infrastructure, ensuring proper integration with Windows systems and maintaining cross-platform operational excellence Design and troubleshoot complex networking configurations including VPNs, subnets, routing, firewalls, and load balancers in both on-premises and Azure environments Architect and maintain Azure infrastructure components including virtual networks, storage accounts, resource groups, and identity management solutions Lead Security Technical Implementation Guide (STIG) compliance efforts by implementing and validating security baselines across a mixed fleet Provide technical leadership and mentorship to junior system administrators and contribute to the development of best practices and standard operating procedures Collaborate with DevSecOps teams to integrate infrastructure-as-code practices and automation workflows for system provisioning and configuration management Required Qualifications: U.S. Citizenship and active secret security clearance Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience 7+ years of hands-on experience in Windows system administration in enterprise environments Advanced expertise in Azure Virtual Desktop deployment, management, and optimization Demonstrated proficiency in Group Policy creation, management, and troubleshooting across complex Active Directory environments Strong experience with security and vulnerability scanning tools (e.g., Nessus, Qualys, Rapid7) and remediation workflows Proven track record managing Windows Server Update Services (WSUS) or equivalent patch management solutions In-depth knowledge of networking protocols, architectures, and troubleshooting methodologies (TCP/IP, DNS, DHCP, VPN) Solid understanding of Azure cloud services, Azure networking (VNets, NSGs, Application Gateway), and infrastructure management Hands-on experience implementing and validating STIG compliance on Windows and Linux systems Preferred Qualifications: Active Top Secret clearance with ability to obtain TS/SCI Microsoft certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, or Windows Server Hybrid Administrator Associate Proficiency in basic Linux system administration tasks. Experience with Infrastructure-as-Code tools (Terraform, ARM templates, Bicep) Knowledge of containerization technologies (Docker, Kubernetes) and their integration with Windows infrastructure Familiarity with DevSecOps practices, CI/CD pipelines, and automation frameworks Experience with PowerShell scripting and automation for system administration tasks Background supporting Department of Defense (DoD) or federal government IT environments Experience with monitoring and observability tools (Azure Monitor, Log Analytics, Prometheus, Grafana) Knowledge of identity and access management solutions (Azure AD, ADFS, MFA implementation) Experience with disaster recovery planning and implementation in cloud environments What we offer: Robust startup environment with a variety of projects to work on Growth paths and endless opportunities to learn and develop Paid holidays Employer contributions toward 401k Performance-based bonus and profit-sharing 50% coverage of health insurance for employees and their dependents The pay range for this role is: 130,000 - 170,000 USD per year(Huntsville, AL) Compensation details: 00 Yearly Salary PIda68e5b312f7-2570
