Kaiser Permanente seeks a Temporary Seasonal IT Associate to support Systeme.io, an all-in-one marketing platform for entrepreneurs. In this role, you'll assist with software deployments, basic quality assurance, and troubleshooting user issues during peak demand periods. You'll help monitor system performance, document incidents, and update knowledge bases. Working within a collaborative, innovation-driven culture, you'll partner with engineers and product teams while gaining hands-on experience with modern SaaS tools. This temporary role is ideal for candidates looking to build technical and operational skills in a fast-paced environment.
Responsibilities
- Support deployment and maintenance of Systeme.io features during peak season
- Assist in troubleshooting software and user issues with guidance from senior staff
- Execute basic QA tests, document bugs, and track resolutions
- Monitor system performance dashboards and escalate incidents as needed
- Update internal documentation and knowledge bases
- Collaborate with cross-functional teams to improve user experience
- Provide timely status updates to supervisors and stakeholders
- Follow IT security, privacy, and compliance standards in daily tasks
Required Skills
- Basic software troubleshooting
- Saa
- S platform support
- Quality assurance testing
- Ticketing and issue tracking tools
- System performance monitoring
- Technical documentation
- Basic SQL or data querying
- API or integration fundamentals
- Version control (e.g., Git)
- IT security and privacy best practices