Kaiser Permanente seeks a Relief Charge to lead critical IT support operations in a dynamic healthcare technology environment. In this role, you will oversee shift-based service delivery, coordinate incident response, and serve as the primary escalation point for complex technical issues. You will monitor systems and service queues, guide and mentor technicians, and ensure SLAs are consistently met. Collaborating closely with engineering and product teams, you will help refine tools and processes while supporting a culture of innovation, reliability, and continuous improvement. Strong communication and leadership skills are essential. Responsibilities Oversee day-to-day IT support and service operations during assigned shifts Act as primary escalation point for complex technical incidents Coordinate incident response, prioritization, and resolution with support teams Monitor key systems, queues, and SLAs to ensure consistent service quality Guide and mentor technicians, providing real-time coaching and support Communicate outage and incident status to stakeholders and end users Collaborate with engineering and product teams on recurring issues and improvements Maintain accurate shift reports, incident documentation, and handoff notes Assist with scheduling, workload balancing, and resource allocation Support continual improvement of IT processes, tools, and standards Required Skills IT service management Incident management Team leadership Scheduling and coordination System monitoring tools ITIL framework Change management Technical documentation Customer support tools Performance reporting
10/10/2026
Full time
Kaiser Permanente seeks a Relief Charge to lead critical IT support operations in a dynamic healthcare technology environment. In this role, you will oversee shift-based service delivery, coordinate incident response, and serve as the primary escalation point for complex technical issues. You will monitor systems and service queues, guide and mentor technicians, and ensure SLAs are consistently met. Collaborating closely with engineering and product teams, you will help refine tools and processes while supporting a culture of innovation, reliability, and continuous improvement. Strong communication and leadership skills are essential. Responsibilities Oversee day-to-day IT support and service operations during assigned shifts Act as primary escalation point for complex technical incidents Coordinate incident response, prioritization, and resolution with support teams Monitor key systems, queues, and SLAs to ensure consistent service quality Guide and mentor technicians, providing real-time coaching and support Communicate outage and incident status to stakeholders and end users Collaborate with engineering and product teams on recurring issues and improvements Maintain accurate shift reports, incident documentation, and handoff notes Assist with scheduling, workload balancing, and resource allocation Support continual improvement of IT processes, tools, and standards Required Skills IT service management Incident management Team leadership Scheduling and coordination System monitoring tools ITIL framework Change management Technical documentation Customer support tools Performance reporting
Kaiser Permanente seeks a Sonographer Travel Group specialist to support our healthcare-focused IT and software platforms. You'll collaborate with clinicians and product teams to configure, test, and optimize imaging workflows, ensuring accurate data capture and seamless integration with our systems. Responsibilities include troubleshooting imaging-related issues, documenting requirements, training end users, and supporting feature rollouts. Join a culture of innovation and collaboration, with opportunities to learn, experiment with new tools, and help deliver user-friendly solutions that improve patient care and operational efficiency. Responsibilities Configure and optimize imaging and sonography workflows within IT systems Collaborate with clinicians and product teams to gather and document requirements Ensure seamless integration between imaging platforms, PACS/RIS, and EHR systems Troubleshoot and resolve imaging-related technical issues Support testing, validation, and rollout of new features and enhancements Create and maintain technical and user documentation Train and support end users across multiple locations Monitor system performance and recommend improvements Required Skills Healthcare IT systems Medical imaging workflows PACS/RIS knowledge EHR/EMR integration Requirements gathering Software configuration User acceptance testing Technical troubleshooting User training Documentation
10/10/2026
Full time
Kaiser Permanente seeks a Sonographer Travel Group specialist to support our healthcare-focused IT and software platforms. You'll collaborate with clinicians and product teams to configure, test, and optimize imaging workflows, ensuring accurate data capture and seamless integration with our systems. Responsibilities include troubleshooting imaging-related issues, documenting requirements, training end users, and supporting feature rollouts. Join a culture of innovation and collaboration, with opportunities to learn, experiment with new tools, and help deliver user-friendly solutions that improve patient care and operational efficiency. Responsibilities Configure and optimize imaging and sonography workflows within IT systems Collaborate with clinicians and product teams to gather and document requirements Ensure seamless integration between imaging platforms, PACS/RIS, and EHR systems Troubleshoot and resolve imaging-related technical issues Support testing, validation, and rollout of new features and enhancements Create and maintain technical and user documentation Train and support end users across multiple locations Monitor system performance and recommend improvements Required Skills Healthcare IT systems Medical imaging workflows PACS/RIS knowledge EHR/EMR integration Requirements gathering Software configuration User acceptance testing Technical troubleshooting User training Documentation