Astound is seeking a Cable Field Technician to install, maintain, and troubleshoot internet, phone, and cable services for residential and business customers. In this customer-facing role, you will run and terminate cabling, configure modems and routers, test signal strength, and resolve connectivity issues on-site. You'll document work orders, maintain equipment, and uphold safety and quality standards. Astound's culture emphasizes customer commitment, innovation, and continuous improvement, offering a dynamic environment with opportunities to grow your technical skills and advance your career.
Responsibilities
- Install, test, and troubleshoot internet, phone, and cable services at customer locations
- Run, terminate, and label coax and ethernet cabling according to standards
- Configure and activate modems, routers, and set-top boxes
- Diagnose and resolve connectivity, signal, and equipment issues on-site
- Educate customers on equipment use and basic troubleshooting
- Maintain accurate work orders, service documentation, and inventory
- Follow safety procedures and comply with industry and company standards
- Collaborate with technical support and network teams to resolve complex issues
Required Skills
- Cable installation and repair
- Network troubleshooting
- Customer technical support
- Using cable testers and meters
- Reading cable schematics
- Configuring modems and routers
- Low-voltage wiring
- Equipment mounting and securing
- Field safety procedures
- Documentation and ticketing