Astound

Astound is seeking an Internet Field Technician to install, troubleshoot, and optimize high-speed internet services for residential and business customers. In this IT & Technical Support role, you'll perform on-site equipment setup, cabling, and network diagnostics while delivering outstanding customer service. You'll collaborate with technical teams to resolve complex issues and ensure reliable connectivity. Astound's culture of innovation and continuous improvement offers growth opportunities in a dynamic, technology-driven environment focused on quality and customer commitment. Responsibilities Install, configure, and test Astound internet equipment at customer locations Diagnose and resolve connectivity, Wi-Fi, and performance issues on-site Run, terminate, and label coax and ethernet cabling to company standards Educate customers on equipment use, best practices, and basic troubleshooting Document work performed in ticketing systems with accurate records Collaborate with support teams to resolve complex technical issues Ensure adherence to safety, quality, and service-level standards Maintain tools, test equipment, and company vehicle in good condition Required Skills Network troubleshooting Cable installation and termination Customer technical support Wi-Fi configuration and optimization Use of cable testers and signal meters Router and modem configuration Fiber and coax infrastructure knowledge Documentation and ticketing systems Basic IP networking (TCP/IP, DNS, DHCP) Safety and OSHA compliance

Astound is seeking a skilled Internet Technician to join our ever-growing team, tasked with the responsibility of installing, maintaining, and repairing internet services. This role is critical in ensuring the delivery of high-quality digital communications and services to both residential and commercial clients. As an Internet Technician with Astound, you will play a vital role in sustaining our reputation for reliable connectivity and forward-thinking solutions. This position offers the opportunity to work with cutting-edge technology in telecommunications and to make a real impact on our daily operations. Responsibilities Install, configure, and troubleshoot residential and business internet connectivity. Regularly inspect and maintain routers, modems, and other related equipment. Address customer issues related to internet service, including onsite and remote support. Educate customers on the use and benefits of our services and products. Maintain accurate records of installations, repairs, and service schedules. Collaborate with the customer service and engineering teams to enhance service quality. Adhere to company protocols and safety guidelines in all work environments. Required Skills Proficient in configuring and troubleshooting routers and modems Strong understanding of broadband technology and fiber-optic communications Familiarity with networking principles and the Internet Protocol Suite Excellent interpersonal and communication skills Ability to work independently and manage time effectively

Astound is seeking a Cable Field Technician to install, maintain, and troubleshoot internet, phone, and cable services for residential and business customers. In this customer-facing role, you will run and terminate cabling, configure modems and routers, test signal strength, and resolve connectivity issues on-site. You'll document work orders, maintain equipment, and uphold safety and quality standards. Astound's culture emphasizes customer commitment, innovation, and continuous improvement, offering a dynamic environment with opportunities to grow your technical skills and advance your career. Responsibilities Install, test, and troubleshoot internet, phone, and cable services at customer locations Run, terminate, and label coax and ethernet cabling according to standards Configure and activate modems, routers, and set-top boxes Diagnose and resolve connectivity, signal, and equipment issues on-site Educate customers on equipment use and basic troubleshooting Maintain accurate work orders, service documentation, and inventory Follow safety procedures and comply with industry and company standards Collaborate with technical support and network teams to resolve complex issues Required Skills Cable installation and repair Network troubleshooting Customer technical support Using cable testers and meters Reading cable schematics Configuring modems and routers Low-voltage wiring Equipment mounting and securing Field safety procedures Documentation and ticketing

Astound is seeking a Cable Field Technician to install, maintain, and troubleshoot internet, phone, and cable services for residential and business customers. In this customer-facing role, you will run and terminate cabling, configure modems and routers, test signal strength, and resolve connectivity issues on-site. You'll document work orders, maintain equipment, and uphold safety and quality standards. Astound's culture emphasizes customer commitment, innovation, and continuous improvement, offering a dynamic environment with opportunities to grow your technical skills and advance your career. Responsibilities Install, test, and troubleshoot internet, phone, and cable services at customer locations Run, terminate, and label coax and ethernet cabling according to standards Configure and activate modems, routers, and set-top boxes Diagnose and resolve connectivity, signal, and equipment issues on-site Educate customers on equipment use and basic troubleshooting Maintain accurate work orders, service documentation, and inventory Follow safety procedures and comply with industry and company standards Collaborate with technical support and network teams to resolve complex issues Required Skills Cable installation and repair Network troubleshooting Customer technical support Using cable testers and meters Reading cable schematics Configuring modems and routers Low-voltage wiring Equipment mounting and securing Field safety procedures Documentation and ticketing

Astound is seeking an Internet Field Technician to install, troubleshoot, and optimize high-speed internet services for residential and business customers. In this IT & Technical Support role, you'll perform on-site equipment setup, cabling, and network diagnostics while delivering outstanding customer service. You'll collaborate with technical teams to resolve complex issues and ensure reliable connectivity. Astound's culture of innovation and continuous improvement offers growth opportunities in a dynamic, technology-driven environment focused on quality and customer commitment. Responsibilities Install, configure, and test Astound internet equipment at customer locations Diagnose and resolve connectivity, Wi-Fi, and performance issues on-site Run, terminate, and label coax and ethernet cabling to company standards Educate customers on equipment use, best practices, and basic troubleshooting Document work performed in ticketing systems with accurate records Collaborate with support teams to resolve complex technical issues Ensure adherence to safety, quality, and service-level standards Maintain tools, test equipment, and company vehicle in good condition Required Skills Network troubleshooting Cable installation and termination Customer technical support Wi-Fi configuration and optimization Use of cable testers and signal meters Router and modem configuration Fiber and coax infrastructure knowledge Documentation and ticketing systems Basic IP networking (TCP/IP, DNS, DHCP) Safety and OSHA compliance

Astound is seeking a Cable Field Technician to install, maintain, and troubleshoot internet, phone, and cable services for residential and business customers. In this customer-facing role, you will run and terminate cabling, configure modems and routers, test signal strength, and resolve connectivity issues on-site. You'll document work orders, maintain equipment, and uphold safety and quality standards. Astound's culture emphasizes customer commitment, innovation, and continuous improvement, offering a dynamic environment with opportunities to grow your technical skills and advance your career. Responsibilities Install, test, and troubleshoot internet, phone, and cable services at customer locations Run, terminate, and label coax and ethernet cabling according to standards Configure and activate modems, routers, and set-top boxes Diagnose and resolve connectivity, signal, and equipment issues on-site Educate customers on equipment use and basic troubleshooting Maintain accurate work orders, service documentation, and inventory Follow safety procedures and comply with industry and company standards Collaborate with technical support and network teams to resolve complex issues Required Skills Cable installation and repair Network troubleshooting Customer technical support Using cable testers and meters Reading cable schematics Configuring modems and routers Low-voltage wiring Equipment mounting and securing Field safety procedures Documentation and ticketing

Astound is seeking a skilled Internet Technician to join our ever-growing team, tasked with the responsibility of installing, maintaining, and repairing internet services. This role is critical in ensuring the delivery of high-quality digital communications and services to both residential and commercial clients. As an Internet Technician with Astound, you will play a vital role in sustaining our reputation for reliable connectivity and forward-thinking solutions. This position offers the opportunity to work with cutting-edge technology in telecommunications and to make a real impact on our daily operations. Responsibilities Install, configure, and troubleshoot residential and business internet connectivity. Regularly inspect and maintain routers, modems, and other related equipment. Address customer issues related to internet service, including onsite and remote support. Educate customers on the use and benefits of our services and products. Maintain accurate records of installations, repairs, and service schedules. Collaborate with the customer service and engineering teams to enhance service quality. Adhere to company protocols and safety guidelines in all work environments. Required Skills Proficient in configuring and troubleshooting routers and modems Strong understanding of broadband technology and fiber-optic communications Familiarity with networking principles and the Internet Protocol Suite Excellent interpersonal and communication skills Ability to work independently and manage time effectively

Astound is seeking a Commercial Network Technician to install, configure, and maintain broadband, voice, and video services for business customers. In this field-based role, you will deploy and troubleshoot fiber-rich networks, routers, switches, and WiFi solutions, ensuring reliable performance and outstanding customer experiences. You'll perform site surveys, test and certify circuits, document network changes, and collaborate with engineering and support teams. This position offers exposure to advanced telecommunications technologies and opportunities to grow in a fast-paced, customer-first environment. Responsibilities Install, configure, and activate broadband, voice, and video services for commercial customers Deploy and maintain routers, switches, Wi Fi access points, and related CPEPerform site surveys, cabling, and fiber/coax terminations to company standards Troubleshoot and resolve network, connectivity, and performance issues on-site Test and certify circuits using appropriate network testing tools Document installations, changes, and troubleshooting steps in ticketing systems Coordinate with engineering, NOC, and customer support teams on complex issues Educate customers on network setups, equipment use, and best practices Adhere to safety, quality, and regulatory standards during all field work Participate in on-call rotations and respond to escalations as needed Required Skills Network installation Network troubleshooting LAN/WAN configuration Routing and switching Fiber optic cabling TCP/IP and networking protocols Wi Fi deployment and optimization Network testing tools (e.g., OTDR, spectrum analyzers) Documentation and ticketing systems Customer-facing technical support

Astound is seeking an Internet Field Technician to install, troubleshoot, and optimize high-speed internet services for residential and business customers. In this IT & Technical Support role, you'll perform on-site equipment setup, cabling, and network diagnostics while delivering outstanding customer service. You'll collaborate with technical teams to resolve complex issues and ensure reliable connectivity. Astound's culture of innovation and continuous improvement offers growth opportunities in a dynamic, technology-driven environment focused on quality and customer commitment. Responsibilities Install, configure, and test Astound internet equipment at customer locations Diagnose and resolve connectivity, Wi-Fi, and performance issues on-site Run, terminate, and label coax and ethernet cabling to company standards Educate customers on equipment use, best practices, and basic troubleshooting Document work performed in ticketing systems with accurate records Collaborate with support teams to resolve complex technical issues Ensure adherence to safety, quality, and service-level standards Maintain tools, test equipment, and company vehicle in good condition Required Skills Network troubleshooting Cable installation and termination Customer technical support Wi-Fi configuration and optimization Use of cable testers and signal meters Router and modem configuration Fiber and coax infrastructure knowledge Documentation and ticketing systems Basic IP networking (TCP/IP, DNS, DHCP) Safety and OSHA compliance

Astound is seeking an Internet Field Technician to install, troubleshoot, and optimize high-speed internet services for residential and business customers. In this IT & Technical Support role, you'll perform on-site equipment setup, cabling, and network diagnostics while delivering outstanding customer service. You'll collaborate with technical teams to resolve complex issues and ensure reliable connectivity. Astound's culture of innovation and continuous improvement offers growth opportunities in a dynamic, technology-driven environment focused on quality and customer commitment. Responsibilities Install, configure, and test Astound internet equipment at customer locations Diagnose and resolve connectivity, Wi-Fi, and performance issues on-site Run, terminate, and label coax and ethernet cabling to company standards Educate customers on equipment use, best practices, and basic troubleshooting Document work performed in ticketing systems with accurate records Collaborate with support teams to resolve complex technical issues Ensure adherence to safety, quality, and service-level standards Maintain tools, test equipment, and company vehicle in good condition Required Skills Network troubleshooting Cable installation and termination Customer technical support Wi-Fi configuration and optimization Use of cable testers and signal meters Router and modem configuration Fiber and coax infrastructure knowledge Documentation and ticketing systems Basic IP networking (TCP/IP, DNS, DHCP) Safety and OSHA compliance

Astound, a leader in innovative telecommunications solutions, is seeking a Broadband Network Technician I to join our Technical Support & Troubleshooting team. This role involves the installation, maintenance, and repair of broadband network systems, ensuring optimal performance and unparalleled reliability in service for our customers. The ideal candidate will demonstrate proficient technical skills, a problem-solving mindset, and a commitment to providing exceptional service, reflecting Astound's standard for high-quality and innovative connectivity solutions. Responsibilities Install, maintain, and repair broadband communication systems. Diagnose and troubleshoot technical issues related to broadband networks and customer connectivity. Coordinate with the technical team to ensure compliance with system standards and practices. Complete work orders and necessary documentation on time and accurately. Educate customers on system capabilities and the functionalities of their services. Perform regular on-site inspections and maintenance to ensure system performance and reliability. Required Skills Knowledge of broadband systems, including cable, fiber optics, and wireless technology. Ability to troubleshoot and diagnose technical problems. Strong communication skills for effective customer interaction. Proficiency in using technical tools and software for diagnostics and repairs.

Astound is seeking a skilled Internet Technician to join our ever-growing team, tasked with the responsibility of installing, maintaining, and repairing internet services. This role is critical in ensuring the delivery of high-quality digital communications and services to both residential and commercial clients. As an Internet Technician with Astound, you will play a vital role in sustaining our reputation for reliable connectivity and forward-thinking solutions. This position offers the opportunity to work with cutting-edge technology in telecommunications and to make a real impact on our daily operations. Responsibilities Install, configure, and troubleshoot residential and business internet connectivity. Regularly inspect and maintain routers, modems, and other related equipment. Address customer issues related to internet service, including onsite and remote support. Educate customers on the use and benefits of our services and products. Maintain accurate records of installations, repairs, and service schedules. Collaborate with the customer service and engineering teams to enhance service quality. Adhere to company protocols and safety guidelines in all work environments. Required Skills Proficient in configuring and troubleshooting routers and modems Strong understanding of broadband technology and fiber-optic communications Familiarity with networking principles and the Internet Protocol Suite Excellent interpersonal and communication skills Ability to work independently and manage time effectively