Astound is seeking a skilled Internet Technician to join our ever-growing team, tasked with the responsibility of installing, maintaining, and repairing internet services. This role is critical in ensuring the delivery of high-quality digital communications and services to both residential and commercial clients. As an Internet Technician with Astound, you will play a vital role in sustaining our reputation for reliable connectivity and forward-thinking solutions. This position offers the opportunity to work with cutting-edge technology in telecommunications and to make a real impact on our daily operations.
Responsibilities
- Install, configure, and troubleshoot residential and business internet connectivity.
- Regularly inspect and maintain routers, modems, and other related equipment.
- Address customer issues related to internet service, including onsite and remote support.
- Educate customers on the use and benefits of our services and products.
- Maintain accurate records of installations, repairs, and service schedules.
- Collaborate with the customer service and engineering teams to enhance service quality.
- Adhere to company protocols and safety guidelines in all work environments.
Required Skills
- Proficient in configuring and troubleshooting routers and modems
- Strong understanding of broadband technology and fiber-optic communications
- Familiarity with networking principles and the Internet Protocol Suite
- Excellent interpersonal and communication skills
- Ability to work independently and manage time effectively