Job DescriptionJob Description Job Description At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. We take pride in fostering a safe environment for all employees. SUMMARY: We're seeking a highly organized and results-driven Project Manager to join our Enterprise PM team and to lead strategic, cross-functional initiatives that transform how our business operates. This role is responsible for planning, coordinating, and delivering enterprise projects that span multiple business functions, including packaged software implementations, custom software development, business process improvements. The Project Manager will ensure projects are delivered adhering to business objectives and stakeholder expectations. The ideal candidate thrives in a fast-paced environment, enjoys collaborating across departments, and excels at managing multiple priorities while keeping projects on track. Salary Range: $110,000 - $130,000 annually. Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding. DUTIES AND RESPONSIBILITIES Enterprise Transformation Lead enterprise business initiatives from project initiation through successful implementation by coordinating business stakeholders, Business Analysts, Technology teams, vendors, and executive sponsors. Partner with Business Analysts to translate business requirements into executable project plans. Ensure organizational readiness through communication, training, and change management. Project Planning & Execution Lead enterprise business transformation initiatives from project initiation through successful adoption. Develop and maintain detailed project plans, timelines, milestones, and deliverables. Coordinate business readiness activities, including requirements reviews, solution validation, user acceptance testing (UAT), and implementation planning. Monitor project scope, schedules, budgets, resources, and risks to ensure successful execution. Break large initiatives into actionable tasks and maintain project momentum. Stakeholder Management Serve as the primary point of contact for project teams and stakeholders. Facilitate project meetings, communicate status updates, and provide regular reporting on project progress. Manage stakeholder expectations while ensuring alignment on priorities, timelines, and deliverables. Prepare project documentation, decision summaries, and executive-ready presentations when needed. Cross-Functional Collaboration Partner with Business Analysts, business stakeholders, and technology teams to ensure business requirements are clearly defined, reviewed, approved, and ready for development. Coordinate resources across multiple departments to ensure projects move forward efficiently. Foster strong communication and collaboration among internal teams and external partners when applicable. Support teams through changing priorities while maintaining focus on business objectives. Risk Management & Continuous Improvement Identify project risks, dependencies, and potential roadblocks early, and develop mitigation strategies. Resolve issues that impact project timelines or deliverables. Recommend improvements to project management processes, tools, and workflows. Promote project management best practices across the organization. EXPERIENCE AND QUALIFICATIONS EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: Bachelor's degree or equivalent combination of education and relevant experience. 5+ years of project management experience leading cross-functional business or technology initiatives. PMP or CAPM certification preferred. Experience managing multiple projects in a fast-paced environment. Experience with Agile, Waterfall, and hybrid project methodologies. Experience supporting enterprise technology implementations such as CRM, PIM, ERP, marketing automation, digital transformation, or eCommerce platforms. Experience working with remote and cross-functional teams across multiple time zones. Ability to travel up to 20% and occasionally work outside standard business hours to support critical project milestones. CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: Strong project planning, execution, risk management, resource planning, and budget management skills. Proficiency with project management tools such as Jira, Confluence, Smartsheet, and Microsoft Project. Proficiency with Microsoft Office Suite. Strong organizational skills with the ability to manage competing priorities and deadlines. Excellent written and verbal communication and stakeholder management skills. Ability to collaborate effectively with technical and non-technical teams. Strong analytical, problem-solving, and process improvement skills. Ability to adapt to changing priorities while maintaining project momentum and accountability. Results-oriented with a focus on driving projects through successful completion and delivering measurable business outcomes. 4OVER COMPANY HISTORY 4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. Health and Life Insurance- Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care 4over pays 100% of the employee's premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000 Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment 401(k) Retirement Plan New employees are eligible to enroll the first of the month, following 1 month of employment Semi-annual open enrollment (January 1st and July 1st) Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation Immediate Vesting Holidays and PTO 9 Paid Holidays Accumulating PTO to be used after 90-days of continuous and active full-time service 4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women,covered veterans, and individuals with disabilities.
09/21/2026
Full time
Job DescriptionJob Description Job Description At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. We take pride in fostering a safe environment for all employees. SUMMARY: We're seeking a highly organized and results-driven Project Manager to join our Enterprise PM team and to lead strategic, cross-functional initiatives that transform how our business operates. This role is responsible for planning, coordinating, and delivering enterprise projects that span multiple business functions, including packaged software implementations, custom software development, business process improvements. The Project Manager will ensure projects are delivered adhering to business objectives and stakeholder expectations. The ideal candidate thrives in a fast-paced environment, enjoys collaborating across departments, and excels at managing multiple priorities while keeping projects on track. Salary Range: $110,000 - $130,000 annually. Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding. DUTIES AND RESPONSIBILITIES Enterprise Transformation Lead enterprise business initiatives from project initiation through successful implementation by coordinating business stakeholders, Business Analysts, Technology teams, vendors, and executive sponsors. Partner with Business Analysts to translate business requirements into executable project plans. Ensure organizational readiness through communication, training, and change management. Project Planning & Execution Lead enterprise business transformation initiatives from project initiation through successful adoption. Develop and maintain detailed project plans, timelines, milestones, and deliverables. Coordinate business readiness activities, including requirements reviews, solution validation, user acceptance testing (UAT), and implementation planning. Monitor project scope, schedules, budgets, resources, and risks to ensure successful execution. Break large initiatives into actionable tasks and maintain project momentum. Stakeholder Management Serve as the primary point of contact for project teams and stakeholders. Facilitate project meetings, communicate status updates, and provide regular reporting on project progress. Manage stakeholder expectations while ensuring alignment on priorities, timelines, and deliverables. Prepare project documentation, decision summaries, and executive-ready presentations when needed. Cross-Functional Collaboration Partner with Business Analysts, business stakeholders, and technology teams to ensure business requirements are clearly defined, reviewed, approved, and ready for development. Coordinate resources across multiple departments to ensure projects move forward efficiently. Foster strong communication and collaboration among internal teams and external partners when applicable. Support teams through changing priorities while maintaining focus on business objectives. Risk Management & Continuous Improvement Identify project risks, dependencies, and potential roadblocks early, and develop mitigation strategies. Resolve issues that impact project timelines or deliverables. Recommend improvements to project management processes, tools, and workflows. Promote project management best practices across the organization. EXPERIENCE AND QUALIFICATIONS EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: Bachelor's degree or equivalent combination of education and relevant experience. 5+ years of project management experience leading cross-functional business or technology initiatives. PMP or CAPM certification preferred. Experience managing multiple projects in a fast-paced environment. Experience with Agile, Waterfall, and hybrid project methodologies. Experience supporting enterprise technology implementations such as CRM, PIM, ERP, marketing automation, digital transformation, or eCommerce platforms. Experience working with remote and cross-functional teams across multiple time zones. Ability to travel up to 20% and occasionally work outside standard business hours to support critical project milestones. CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: Strong project planning, execution, risk management, resource planning, and budget management skills. Proficiency with project management tools such as Jira, Confluence, Smartsheet, and Microsoft Project. Proficiency with Microsoft Office Suite. Strong organizational skills with the ability to manage competing priorities and deadlines. Excellent written and verbal communication and stakeholder management skills. Ability to collaborate effectively with technical and non-technical teams. Strong analytical, problem-solving, and process improvement skills. Ability to adapt to changing priorities while maintaining project momentum and accountability. Results-oriented with a focus on driving projects through successful completion and delivering measurable business outcomes. 4OVER COMPANY HISTORY 4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. Health and Life Insurance- Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care 4over pays 100% of the employee's premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000 Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment 401(k) Retirement Plan New employees are eligible to enroll the first of the month, following 1 month of employment Semi-annual open enrollment (January 1st and July 1st) Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation Immediate Vesting Holidays and PTO 9 Paid Holidays Accumulating PTO to be used after 90-days of continuous and active full-time service 4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women,covered veterans, and individuals with disabilities.
Job DescriptionJob Description Job Description At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. We take pride in fostering a safe environment for all employees. SUMMARY: We're seeking a highly organized and results-driven Project Manager to join our Enterprise PM team and to lead strategic, cross-functional initiatives that transform how our business operates. This role is responsible for planning, coordinating, and delivering enterprise projects that span multiple business functions, including packaged software implementations, custom software development, business process improvements. The Project Manager will ensure projects are delivered adhering to business objectives and stakeholder expectations. The ideal candidate thrives in a fast-paced environment, enjoys collaborating across departments, and excels at managing multiple priorities while keeping projects on track. Salary Range: $110,000 - $130,000 annually. Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding. DUTIES AND RESPONSIBILITIES Enterprise Transformation Lead enterprise business initiatives from project initiation through successful implementation by coordinating business stakeholders, Business Analysts, Technology teams, vendors, and executive sponsors. Partner with Business Analysts to translate business requirements into executable project plans. Ensure organizational readiness through communication, training, and change management. Project Planning & Execution Lead enterprise business transformation initiatives from project initiation through successful adoption. Develop and maintain detailed project plans, timelines, milestones, and deliverables. Coordinate business readiness activities, including requirements reviews, solution validation, user acceptance testing (UAT), and implementation planning. Monitor project scope, schedules, budgets, resources, and risks to ensure successful execution. Break large initiatives into actionable tasks and maintain project momentum. Stakeholder Management Serve as the primary point of contact for project teams and stakeholders. Facilitate project meetings, communicate status updates, and provide regular reporting on project progress. Manage stakeholder expectations while ensuring alignment on priorities, timelines, and deliverables. Prepare project documentation, decision summaries, and executive-ready presentations when needed. Cross-Functional Collaboration Partner with Business Analysts, business stakeholders, and technology teams to ensure business requirements are clearly defined, reviewed, approved, and ready for development. Coordinate resources across multiple departments to ensure projects move forward efficiently. Foster strong communication and collaboration among internal teams and external partners when applicable. Support teams through changing priorities while maintaining focus on business objectives. Risk Management & Continuous Improvement Identify project risks, dependencies, and potential roadblocks early, and develop mitigation strategies. Resolve issues that impact project timelines or deliverables. Recommend improvements to project management processes, tools, and workflows. Promote project management best practices across the organization. EXPERIENCE AND QUALIFICATIONS EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: Bachelor's degree or equivalent combination of education and relevant experience. 5+ years of project management experience leading cross-functional business or technology initiatives. PMP or CAPM certification preferred. Experience managing multiple projects in a fast-paced environment. Experience with Agile, Waterfall, and hybrid project methodologies. Experience supporting enterprise technology implementations such as CRM, PIM, ERP, marketing automation, digital transformation, or eCommerce platforms. Experience working with remote and cross-functional teams across multiple time zones. Ability to travel up to 20% and occasionally work outside standard business hours to support critical project milestones. CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: Strong project planning, execution, risk management, resource planning, and budget management skills. Proficiency with project management tools such as Jira, Confluence, Smartsheet, and Microsoft Project. Proficiency with Microsoft Office Suite. Strong organizational skills with the ability to manage competing priorities and deadlines. Excellent written and verbal communication and stakeholder management skills. Ability to collaborate effectively with technical and non-technical teams. Strong analytical, problem-solving, and process improvement skills. Ability to adapt to changing priorities while maintaining project momentum and accountability. Results-oriented with a focus on driving projects through successful completion and delivering measurable business outcomes. 4OVER COMPANY HISTORY 4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. Health and Life Insurance- Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care 4over pays 100% of the employee's premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000 Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment 401(k) Retirement Plan New employees are eligible to enroll the first of the month, following 1 month of employment Semi-annual open enrollment (January 1st and July 1st) Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation Immediate Vesting Holidays and PTO 9 Paid Holidays Accumulating PTO to be used after 90-days of continuous and active full-time service 4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women,covered veterans, and individuals with disabilities.
09/21/2026
Full time
Job DescriptionJob Description Job Description At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. We take pride in fostering a safe environment for all employees. SUMMARY: We're seeking a highly organized and results-driven Project Manager to join our Enterprise PM team and to lead strategic, cross-functional initiatives that transform how our business operates. This role is responsible for planning, coordinating, and delivering enterprise projects that span multiple business functions, including packaged software implementations, custom software development, business process improvements. The Project Manager will ensure projects are delivered adhering to business objectives and stakeholder expectations. The ideal candidate thrives in a fast-paced environment, enjoys collaborating across departments, and excels at managing multiple priorities while keeping projects on track. Salary Range: $110,000 - $130,000 annually. Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding. DUTIES AND RESPONSIBILITIES Enterprise Transformation Lead enterprise business initiatives from project initiation through successful implementation by coordinating business stakeholders, Business Analysts, Technology teams, vendors, and executive sponsors. Partner with Business Analysts to translate business requirements into executable project plans. Ensure organizational readiness through communication, training, and change management. Project Planning & Execution Lead enterprise business transformation initiatives from project initiation through successful adoption. Develop and maintain detailed project plans, timelines, milestones, and deliverables. Coordinate business readiness activities, including requirements reviews, solution validation, user acceptance testing (UAT), and implementation planning. Monitor project scope, schedules, budgets, resources, and risks to ensure successful execution. Break large initiatives into actionable tasks and maintain project momentum. Stakeholder Management Serve as the primary point of contact for project teams and stakeholders. Facilitate project meetings, communicate status updates, and provide regular reporting on project progress. Manage stakeholder expectations while ensuring alignment on priorities, timelines, and deliverables. Prepare project documentation, decision summaries, and executive-ready presentations when needed. Cross-Functional Collaboration Partner with Business Analysts, business stakeholders, and technology teams to ensure business requirements are clearly defined, reviewed, approved, and ready for development. Coordinate resources across multiple departments to ensure projects move forward efficiently. Foster strong communication and collaboration among internal teams and external partners when applicable. Support teams through changing priorities while maintaining focus on business objectives. Risk Management & Continuous Improvement Identify project risks, dependencies, and potential roadblocks early, and develop mitigation strategies. Resolve issues that impact project timelines or deliverables. Recommend improvements to project management processes, tools, and workflows. Promote project management best practices across the organization. EXPERIENCE AND QUALIFICATIONS EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: Bachelor's degree or equivalent combination of education and relevant experience. 5+ years of project management experience leading cross-functional business or technology initiatives. PMP or CAPM certification preferred. Experience managing multiple projects in a fast-paced environment. Experience with Agile, Waterfall, and hybrid project methodologies. Experience supporting enterprise technology implementations such as CRM, PIM, ERP, marketing automation, digital transformation, or eCommerce platforms. Experience working with remote and cross-functional teams across multiple time zones. Ability to travel up to 20% and occasionally work outside standard business hours to support critical project milestones. CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: Strong project planning, execution, risk management, resource planning, and budget management skills. Proficiency with project management tools such as Jira, Confluence, Smartsheet, and Microsoft Project. Proficiency with Microsoft Office Suite. Strong organizational skills with the ability to manage competing priorities and deadlines. Excellent written and verbal communication and stakeholder management skills. Ability to collaborate effectively with technical and non-technical teams. Strong analytical, problem-solving, and process improvement skills. Ability to adapt to changing priorities while maintaining project momentum and accountability. Results-oriented with a focus on driving projects through successful completion and delivering measurable business outcomes. 4OVER COMPANY HISTORY 4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. Health and Life Insurance- Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care 4over pays 100% of the employee's premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000 Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment 401(k) Retirement Plan New employees are eligible to enroll the first of the month, following 1 month of employment Semi-annual open enrollment (January 1st and July 1st) Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation Immediate Vesting Holidays and PTO 9 Paid Holidays Accumulating PTO to be used after 90-days of continuous and active full-time service 4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability,or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women,covered veterans, and individuals with disabilities.
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are seeking a visionary and execution-focused Senior Director of Enterprise Data to lead the transformation and maturity of our data ecosystem. Having recently scaled to $2 billion in annual revenue, we are actively building the infrastructure, governance, and operational models required to sustain our trajectory to $4 billion and beyond. In this role, reporting to the CIO, you will own the end-to-end data strategy, evolving our data platform architecture, scaling our Master Data Management (MDM) systems into an active operational hub, and institutionalizing federated data governance. You will bridge the gap between complex engineering and business execution, transforming data from a utility into a high-octane product that powers real-time decision-making, predictive analytics, agentic AI and operational efficiency across the global enterprise. What You Will Be Doing Data Strategy & Platform Evolution Architect the Future: Design, execute, and evolve a scalable data platform roadmap capable of handling a multi-billion dollar enterprise's volume, velocity, and variety of data. De-bottleneck Legacy Infrastructure: Transition our centralized pipelines into a modern, decoupled data architecture. Data as a Product: Implement a "Data as a Product" mindset across engineering teams, ensuring datasets have strict Service Level Objectives (SLOs), rigorous uptime, and high catalog discoverability. Streaming & Real-Time Analytics: Drive the evolution from purely batch-oriented processing to real-time event streaming for critical business domains like Engineering, Finance, and Customer Experience. Enterprise Master Data Management (MDM) Build the Golden Record: Evolve our current cross-referenced registry into a highly integrated, multi-domain operational MDM hub (Customer, Product, Vendor/Supplier). Operational Syncing: Ensure mastered data seamlessly flows bidirectionally between analytic environments and core operational execution systems (ERP, CRM, eCommerce). M&A Readiness: Standardize ingestion frameworks to quickly harmonize data from future acquisitions or new business units without interrupting daily operations. Data Governance, Quality, & Compliance Federated Governance: Establish an enterprise-wide data governance council. Move governance away from gatekeeping and toward a collaborative data stewardship model owned by business units. Automated Observability: Implement modern, automated data lineage, cataloging, and quality testing tools to monitor data health and proactively catch pipeline degradation before it hits business dashboards. Security & Compliance: Partner with Security and Legal teams to ensure the enterprise data platform natively adheres to global regulatory frameworks (GDPR, CCPA, SOX) through robust RBAC/ABAC and automated data masking. Team Leadership & Operating Model Scale the Organization: Restructure and grow a high-performing data team consisting of data engineers, MDM specialists, platform architects, and data governance managers. Centralized Infrastructure, Embedded Analytics: Champion a hub-and-spoke operating model, providing a central platform layer while enabling embedded data analysts within business units to move fast safely. Cultivate Data Ops: Instill software engineering rigor into data workflows, including CI/CD deployment pipelines, infrastructure-as-code, and comprehensive automated test suites. What You Bring Proven Scale Experience: Minimum of 12+ years of progressive leadership in data engineering, data architecture, or enterprise data management, with explicit experience inside an organization operating in a B2B environment at a $1B to $5B+ revenue scale. Architectural Fluency: Deep hands-on and strategic familiarity with modern cloud data stacks (e.g., Snowflake, Databricks, BigQuery, AWS/Azure data suites) and enterprise MDM platforms (e.g., Informatica, Reltio, Semarchy, Profisee). Change Management Mastery: Documented success in leading complex corporate data migrations or massive MDM implementations across multi-business-unit enterprises. Business Acumen: Ability to translate complex technical jargon into clear business value, financial ROI, and strategic alignment for C-suite executives. People Leadership: Minimum of 5 years managing manager-level and architect-level direct reports, with a track record of hiring, mentoring, and retaining top-tier engineering talent. Bonus Points Experience navigating fast-paced, high-growth environments characterized by rapid organizational restructuring or frequent Mergers & Acquisitions (M&A). Expertise in setting up a Data Mesh or federated data architecture in a hybrid or multi-cloud environment. Active engagement or understanding of integrating AI/ML infrastructure readiness into core enterprise data platforms. Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $212,100-$335,600 USD The typical starting salary range for this role in the select locations listed above is: $254,900-$403,200 USD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email . We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) . click apply for full job details
09/21/2026
Full time
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are seeking a visionary and execution-focused Senior Director of Enterprise Data to lead the transformation and maturity of our data ecosystem. Having recently scaled to $2 billion in annual revenue, we are actively building the infrastructure, governance, and operational models required to sustain our trajectory to $4 billion and beyond. In this role, reporting to the CIO, you will own the end-to-end data strategy, evolving our data platform architecture, scaling our Master Data Management (MDM) systems into an active operational hub, and institutionalizing federated data governance. You will bridge the gap between complex engineering and business execution, transforming data from a utility into a high-octane product that powers real-time decision-making, predictive analytics, agentic AI and operational efficiency across the global enterprise. What You Will Be Doing Data Strategy & Platform Evolution Architect the Future: Design, execute, and evolve a scalable data platform roadmap capable of handling a multi-billion dollar enterprise's volume, velocity, and variety of data. De-bottleneck Legacy Infrastructure: Transition our centralized pipelines into a modern, decoupled data architecture. Data as a Product: Implement a "Data as a Product" mindset across engineering teams, ensuring datasets have strict Service Level Objectives (SLOs), rigorous uptime, and high catalog discoverability. Streaming & Real-Time Analytics: Drive the evolution from purely batch-oriented processing to real-time event streaming for critical business domains like Engineering, Finance, and Customer Experience. Enterprise Master Data Management (MDM) Build the Golden Record: Evolve our current cross-referenced registry into a highly integrated, multi-domain operational MDM hub (Customer, Product, Vendor/Supplier). Operational Syncing: Ensure mastered data seamlessly flows bidirectionally between analytic environments and core operational execution systems (ERP, CRM, eCommerce). M&A Readiness: Standardize ingestion frameworks to quickly harmonize data from future acquisitions or new business units without interrupting daily operations. Data Governance, Quality, & Compliance Federated Governance: Establish an enterprise-wide data governance council. Move governance away from gatekeeping and toward a collaborative data stewardship model owned by business units. Automated Observability: Implement modern, automated data lineage, cataloging, and quality testing tools to monitor data health and proactively catch pipeline degradation before it hits business dashboards. Security & Compliance: Partner with Security and Legal teams to ensure the enterprise data platform natively adheres to global regulatory frameworks (GDPR, CCPA, SOX) through robust RBAC/ABAC and automated data masking. Team Leadership & Operating Model Scale the Organization: Restructure and grow a high-performing data team consisting of data engineers, MDM specialists, platform architects, and data governance managers. Centralized Infrastructure, Embedded Analytics: Champion a hub-and-spoke operating model, providing a central platform layer while enabling embedded data analysts within business units to move fast safely. Cultivate Data Ops: Instill software engineering rigor into data workflows, including CI/CD deployment pipelines, infrastructure-as-code, and comprehensive automated test suites. What You Bring Proven Scale Experience: Minimum of 12+ years of progressive leadership in data engineering, data architecture, or enterprise data management, with explicit experience inside an organization operating in a B2B environment at a $1B to $5B+ revenue scale. Architectural Fluency: Deep hands-on and strategic familiarity with modern cloud data stacks (e.g., Snowflake, Databricks, BigQuery, AWS/Azure data suites) and enterprise MDM platforms (e.g., Informatica, Reltio, Semarchy, Profisee). Change Management Mastery: Documented success in leading complex corporate data migrations or massive MDM implementations across multi-business-unit enterprises. Business Acumen: Ability to translate complex technical jargon into clear business value, financial ROI, and strategic alignment for C-suite executives. People Leadership: Minimum of 5 years managing manager-level and architect-level direct reports, with a track record of hiring, mentoring, and retaining top-tier engineering talent. Bonus Points Experience navigating fast-paced, high-growth environments characterized by rapid organizational restructuring or frequent Mergers & Acquisitions (M&A). Expertise in setting up a Data Mesh or federated data architecture in a hybrid or multi-cloud environment. Active engagement or understanding of integrating AI/ML infrastructure readiness into core enterprise data platforms. Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $212,100-$335,600 USD The typical starting salary range for this role in the select locations listed above is: $254,900-$403,200 USD Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email . We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) . click apply for full job details
Job Description Job Description The Customer Operations Analyst manages day-to-day activities for assigned accounts, working cross-functionally to ensure customer orders are processed, shipped, invoiced, and completed in accordance with customer requirements. This role supports reliable execution across customer operations, order management, inventory coordination, and fulfillment follow-through. I) Key Responsibilities Own consistently high service levels for all customers through strong execution, clear communication, and reliable follow-through from order planning to invoicing. Manage both domestic and direct import orders working cross-functionally and with 3PL partners. Ensure all customer requirements are communicated and followed. II) Job Duties The Customer Operations Analyst will perform or be responsible for the performance of the following duties within the company. Review EDI transmissions for all orders to ensure accuracy, research discrepancies between customer purchase orders and data in the ERP system. Determine corrective action plan and communicate action to appropriate personnel. Maintain customer data integrity including price files, product cross reference files, etc. Act as the company liaison to 3PLs to ensure accurate on-time shipments of all domestic orders in accordance with the customer's requirements. Work with 3PLs and EastPoint Asia team to address order issues (routing issues, shortages, order changes, etc.) that occur in order fulfillment. Monitor changes to customer routing guides and assess the impact these changes will have on processing orders. Notify appropriate departments of changes and advise them of how the changes affect their area of responsibility. Maintain and report on key performance indicators (KPIs) for assigned customers. Monitor inventory in Domestic 3PL's related to assigned accounts. Communicate inventory issues to appropriate company personnel and work with them to find the best possible solution. Analyze operational data to identify trends, patterns, and opportunities for improvement. Manual order entry for those customers who are not on EDI. Lead cross-functional projects, ensuring timely completion and alignment with business goals. Other duties as assigned. III) Qualifications Knowledge and experience with consumer products retailers in big box and mid-tier segments. Ecommerce experience is also helpful. 5+ years' experience. Proven skill with intermediate or advanced Excel including pivot tables and V/X lookups. Experience with ERP software required. Experience with EDI is preferred. Proven problem-solving skills. Excellent verbal, written communication, and organizational skills. Strong work ethic and attention to detail. Company Description EastPoint Sports, headquartered in NJ, is a leading indoor and outdoor recreational sporting goods company. The company designs and develops products, manages an international supply chain, and distributes to customers through direct import and domestic replenishment programs. EastPoint Sports is always striving to provide consumers with great new products at a great value. Company Description EastPoint Sports, headquartered in NJ, is a leading indoor and outdoor recreational sporting goods company. The company designs and develops products, manages an international supply chain, and distributes to customers through direct import and domestic replenishment programs. EastPoint Sports is always striving to provide consumers with great new products at a great value.
09/20/2026
Full time
Job Description Job Description The Customer Operations Analyst manages day-to-day activities for assigned accounts, working cross-functionally to ensure customer orders are processed, shipped, invoiced, and completed in accordance with customer requirements. This role supports reliable execution across customer operations, order management, inventory coordination, and fulfillment follow-through. I) Key Responsibilities Own consistently high service levels for all customers through strong execution, clear communication, and reliable follow-through from order planning to invoicing. Manage both domestic and direct import orders working cross-functionally and with 3PL partners. Ensure all customer requirements are communicated and followed. II) Job Duties The Customer Operations Analyst will perform or be responsible for the performance of the following duties within the company. Review EDI transmissions for all orders to ensure accuracy, research discrepancies between customer purchase orders and data in the ERP system. Determine corrective action plan and communicate action to appropriate personnel. Maintain customer data integrity including price files, product cross reference files, etc. Act as the company liaison to 3PLs to ensure accurate on-time shipments of all domestic orders in accordance with the customer's requirements. Work with 3PLs and EastPoint Asia team to address order issues (routing issues, shortages, order changes, etc.) that occur in order fulfillment. Monitor changes to customer routing guides and assess the impact these changes will have on processing orders. Notify appropriate departments of changes and advise them of how the changes affect their area of responsibility. Maintain and report on key performance indicators (KPIs) for assigned customers. Monitor inventory in Domestic 3PL's related to assigned accounts. Communicate inventory issues to appropriate company personnel and work with them to find the best possible solution. Analyze operational data to identify trends, patterns, and opportunities for improvement. Manual order entry for those customers who are not on EDI. Lead cross-functional projects, ensuring timely completion and alignment with business goals. Other duties as assigned. III) Qualifications Knowledge and experience with consumer products retailers in big box and mid-tier segments. Ecommerce experience is also helpful. 5+ years' experience. Proven skill with intermediate or advanced Excel including pivot tables and V/X lookups. Experience with ERP software required. Experience with EDI is preferred. Proven problem-solving skills. Excellent verbal, written communication, and organizational skills. Strong work ethic and attention to detail. Company Description EastPoint Sports, headquartered in NJ, is a leading indoor and outdoor recreational sporting goods company. The company designs and develops products, manages an international supply chain, and distributes to customers through direct import and domestic replenishment programs. EastPoint Sports is always striving to provide consumers with great new products at a great value. Company Description EastPoint Sports, headquartered in NJ, is a leading indoor and outdoor recreational sporting goods company. The company designs and develops products, manages an international supply chain, and distributes to customers through direct import and domestic replenishment programs. EastPoint Sports is always striving to provide consumers with great new products at a great value.
Job Description Job Description The Customer Operations Analyst manages day-to-day activities for assigned accounts, working cross-functionally to ensure customer orders are processed, shipped, invoiced, and completed in accordance with customer requirements. This role supports reliable execution across customer operations, order management, inventory coordination, and fulfillment follow-through. I) Key Responsibilities Own consistently high service levels for all customers through strong execution, clear communication, and reliable follow-through from order planning to invoicing. Manage both domestic and direct import orders working cross-functionally and with 3PL partners. Ensure all customer requirements are communicated and followed. II) Job Duties The Customer Operations Analyst will perform or be responsible for the performance of the following duties within the company. Review EDI transmissions for all orders to ensure accuracy, research discrepancies between customer purchase orders and data in the ERP system. Determine corrective action plan and communicate action to appropriate personnel. Maintain customer data integrity including price files, product cross reference files, etc. Act as the company liaison to 3PLs to ensure accurate on-time shipments of all domestic orders in accordance with the customer's requirements. Work with 3PLs and EastPoint Asia team to address order issues (routing issues, shortages, order changes, etc.) that occur in order fulfillment. Monitor changes to customer routing guides and assess the impact these changes will have on processing orders. Notify appropriate departments of changes and advise them of how the changes affect their area of responsibility. Maintain and report on key performance indicators (KPIs) for assigned customers. Monitor inventory in Domestic 3PL's related to assigned accounts. Communicate inventory issues to appropriate company personnel and work with them to find the best possible solution. Analyze operational data to identify trends, patterns, and opportunities for improvement. Manual order entry for those customers who are not on EDI. Lead cross-functional projects, ensuring timely completion and alignment with business goals. Other duties as assigned. III) Qualifications Knowledge and experience with consumer products retailers in big box and mid-tier segments. Ecommerce experience is also helpful. 5+ years' experience. Proven skill with intermediate or advanced Excel including pivot tables and V/X lookups. Experience with ERP software required. Experience with EDI is preferred. Proven problem-solving skills. Excellent verbal, written communication, and organizational skills. Strong work ethic and attention to detail. Company Description EastPoint Sports, headquartered in NJ, is a leading indoor and outdoor recreational sporting goods company. The company designs and develops products, manages an international supply chain, and distributes to customers through direct import and domestic replenishment programs. EastPoint Sports is always striving to provide consumers with great new products at a great value. Company Description EastPoint Sports, headquartered in NJ, is a leading indoor and outdoor recreational sporting goods company. The company designs and develops products, manages an international supply chain, and distributes to customers through direct import and domestic replenishment programs. EastPoint Sports is always striving to provide consumers with great new products at a great value.
09/20/2026
Full time
Job Description Job Description The Customer Operations Analyst manages day-to-day activities for assigned accounts, working cross-functionally to ensure customer orders are processed, shipped, invoiced, and completed in accordance with customer requirements. This role supports reliable execution across customer operations, order management, inventory coordination, and fulfillment follow-through. I) Key Responsibilities Own consistently high service levels for all customers through strong execution, clear communication, and reliable follow-through from order planning to invoicing. Manage both domestic and direct import orders working cross-functionally and with 3PL partners. Ensure all customer requirements are communicated and followed. II) Job Duties The Customer Operations Analyst will perform or be responsible for the performance of the following duties within the company. Review EDI transmissions for all orders to ensure accuracy, research discrepancies between customer purchase orders and data in the ERP system. Determine corrective action plan and communicate action to appropriate personnel. Maintain customer data integrity including price files, product cross reference files, etc. Act as the company liaison to 3PLs to ensure accurate on-time shipments of all domestic orders in accordance with the customer's requirements. Work with 3PLs and EastPoint Asia team to address order issues (routing issues, shortages, order changes, etc.) that occur in order fulfillment. Monitor changes to customer routing guides and assess the impact these changes will have on processing orders. Notify appropriate departments of changes and advise them of how the changes affect their area of responsibility. Maintain and report on key performance indicators (KPIs) for assigned customers. Monitor inventory in Domestic 3PL's related to assigned accounts. Communicate inventory issues to appropriate company personnel and work with them to find the best possible solution. Analyze operational data to identify trends, patterns, and opportunities for improvement. Manual order entry for those customers who are not on EDI. Lead cross-functional projects, ensuring timely completion and alignment with business goals. Other duties as assigned. III) Qualifications Knowledge and experience with consumer products retailers in big box and mid-tier segments. Ecommerce experience is also helpful. 5+ years' experience. Proven skill with intermediate or advanced Excel including pivot tables and V/X lookups. Experience with ERP software required. Experience with EDI is preferred. Proven problem-solving skills. Excellent verbal, written communication, and organizational skills. Strong work ethic and attention to detail. Company Description EastPoint Sports, headquartered in NJ, is a leading indoor and outdoor recreational sporting goods company. The company designs and develops products, manages an international supply chain, and distributes to customers through direct import and domestic replenishment programs. EastPoint Sports is always striving to provide consumers with great new products at a great value. Company Description EastPoint Sports, headquartered in NJ, is a leading indoor and outdoor recreational sporting goods company. The company designs and develops products, manages an international supply chain, and distributes to customers through direct import and domestic replenishment programs. EastPoint Sports is always striving to provide consumers with great new products at a great value.
Job Description Job Description Description: The CFS Credit Analyst is responsible for the ongoing maintenance of the accounts receivable for specified customers as assigned to them by their respective Credit Manager or by the NAI GM of Customer Financial Services. Account maintenance will include the extension of credit within assigned authority, periodic credit reviews, and the timely resolution of account discrepancies and payment delinquency. It is the Credit Analysts' responsibility to adhere to Nikon Americas Inc.'s stated Policies and Procedures as they relate to the ongoing management of its investment in Accounts Receivables. In addition to credit and collections responsibilities, the Credit Analyst will serve as a business partner by analyzing operational and financial data, identifying trends, evaluating business processes, and providing actionable recommendations to improve efficiency, customer experience, and financial performance. The Analyst will collaborate with cross-functional teams including Sales, Finance, Operations, Customer Service, and Information Technology to support strategic initiatives, enhance reporting capabilities, and contribute to continuous business improvement efforts. The Credit Analysts' focus is to be continually placed on sales facilitation, customer satisfaction and continuous process improvement. This is to be achieved at all times with the highest degree of attention to ethical behavior as it relates to dealing with the company's customers, service providers and company personnel. The Analyst needs to be adaptable, flexible and able to collaborate with other employees at different levels within the organization to accomplish common goals. The Analyst must be able to incorporate Nikon's values in their personal work behavior, decision making, contributions and interpersonal interactions. Requirements: Credit Analyst Responsibilities Research, establish and/or review existing credit limits on all assigned customers. Analyze financial statements, credit applications, credit bureau reports, and bank and trade references and conduct thorough research regarding the creditworthiness of assigned customers. Complete on timely basis periodic financial reviews on assigned customers utilizing both internal and external information sources. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve clients discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts - Customer Calls, small balance write off and account reconciliations. Prepare updated credit reviews including detailed recommendations of appropriate credit lines and risk ratings for assigned customers. Communicate with credit insurance brokers any adverse changes as it relates to customers as defined under Nikon Americas Inc.'s trade credit insurance policies. Facilitate the ongoing collection process of past due balances via e-mail, phone, dunning process and written correspondence as required. Reconcile account balances and facilitate on a timely basis the resolution of any charge back disputes including freight, tax, pricing, returns and advertising. Accurately detail any requests for the writing off of any specific balances. Continuously release customer orders from credit hold when appropriate in order to avoid unnecessary shipping delays to customers. Order release activity may be required during weekend hours if requested. Perform customer visits to review specific financial data or to resolve disputed balances (10% of time.) Some international travel may be required. Business Analysis Responsibilities Analyze credit, collections, sales, customer, and operational data to identify trends, risks, opportunities, and performance improvement initiatives. Develop, maintain, and enhance recurring reports, dashboards, and key performance indicators (KPIs) to support management decision-making. Interpret business requirements and collaborate with stakeholders to recommend process improvements that increase efficiency, reduce risk, and improve customer service levels. Conduct root cause analysis of customer payment issues, order holds, disputed deductions, and operational inefficiencies and recommend corrective actions. Partner with Sales, Finance, Operations, Customer Service, and IT teams to support system enhancements, workflow optimization initiatives, and business process redesign efforts. Prepare analytical presentations and executive summaries highlighting key findings, trends, and recommendations for senior leadership. Assist in the evaluation, testing, and implementation of new business processes, reporting tools, and system enhancements, including SAP S/4 HANA and other financial systems. Monitor departmental performance metrics and provide recommendations to improve accounts receivable turnover, dispute resolution timelines, and collection effectiveness. Document business processes, workflow requirements, and standard operating procedures to support operational consistency and continuous improvement efforts. Support strategic projects by gathering data, conducting financial and operational analyses, and presenting findings to management. ANCILLARY RESPONSIBILITIES Work outside of normal business hours of operation, as required in order to fulfill essential functions and responsibilities. Provide customer invoice copies, credit copies and proof of delivery documentation. Perform administrative work including filing and typing as needed. Obtain remittance advice for payments received which do not have a remittance included. Complete monthly trade group report as required. Communicate with customers and Nikon Sales account managers regarding orders holding due to credit restrictions or delinquent payments. Drive continuous transformation, improvement/changes processes to increase operational productivity All other duties as required or assigned by their respective Credit Manager or the General Manager of Customer Financial Services. Participate in internal audit reviews as required. Assist in the bad-debt reserve analysis and write-off process. Continuous process improvement Lead or work on projects assigned by GM or President KNOWLEDGE, SKILLS & ABILITIES: 3-5 years' experience in Business-to-Business credit and collections environment required. BA / BS in Business or Finance preferred. Bi-Lingual (English/Spanish, written and oral) skills are preferred. Strong Word, Excel, PowerPoint, MS Outlook skills required. SAP S/4 HANA Experience Preferred. Experience in dealing with retail, wholesale, ecommerce businesses, University and Hospital preferred. Experience dealing with international customers preferred. Strong working knowledge of internet applications. Strong communication and negotiation skills both oral and written. (Invoice collection phone skills mandatory.) Strong analytical and problem-solving skills with the ability to transform data into actionable business recommendations. Experience developing reports, dashboards, KPIs, and management metrics using Excel and business intelligence tools. Ability to gather business requirements, analyze processes, and recommend operational improvements. Experience with data visualization and reporting platforms such as Power BI, Power Query, Tableau, or similar tools preferred. Strong time management and work prioritization skills. Sound research, analysis and reconciliation skills. Proficient in analyzing customer financial statements. Ability to interact effectively with customers and colleagues at all levels Fundamental knowledge of Credit & Collections Principles & Practices Letter of credit and other export credit security and knowledge (when applicable) Ability to work outside of regularly scheduled work hours as needed Ability to develop constructive and cooperative working relationships with others and maintain them over time. Ability to tell when something is wrong or is likely to go wrong. Reasonable accommodations may be made to enable individuals to successfully perform the essential function of the position.
09/19/2026
Full time
Job Description Job Description Description: The CFS Credit Analyst is responsible for the ongoing maintenance of the accounts receivable for specified customers as assigned to them by their respective Credit Manager or by the NAI GM of Customer Financial Services. Account maintenance will include the extension of credit within assigned authority, periodic credit reviews, and the timely resolution of account discrepancies and payment delinquency. It is the Credit Analysts' responsibility to adhere to Nikon Americas Inc.'s stated Policies and Procedures as they relate to the ongoing management of its investment in Accounts Receivables. In addition to credit and collections responsibilities, the Credit Analyst will serve as a business partner by analyzing operational and financial data, identifying trends, evaluating business processes, and providing actionable recommendations to improve efficiency, customer experience, and financial performance. The Analyst will collaborate with cross-functional teams including Sales, Finance, Operations, Customer Service, and Information Technology to support strategic initiatives, enhance reporting capabilities, and contribute to continuous business improvement efforts. The Credit Analysts' focus is to be continually placed on sales facilitation, customer satisfaction and continuous process improvement. This is to be achieved at all times with the highest degree of attention to ethical behavior as it relates to dealing with the company's customers, service providers and company personnel. The Analyst needs to be adaptable, flexible and able to collaborate with other employees at different levels within the organization to accomplish common goals. The Analyst must be able to incorporate Nikon's values in their personal work behavior, decision making, contributions and interpersonal interactions. Requirements: Credit Analyst Responsibilities Research, establish and/or review existing credit limits on all assigned customers. Analyze financial statements, credit applications, credit bureau reports, and bank and trade references and conduct thorough research regarding the creditworthiness of assigned customers. Complete on timely basis periodic financial reviews on assigned customers utilizing both internal and external information sources. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve clients discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts - Customer Calls, small balance write off and account reconciliations. Prepare updated credit reviews including detailed recommendations of appropriate credit lines and risk ratings for assigned customers. Communicate with credit insurance brokers any adverse changes as it relates to customers as defined under Nikon Americas Inc.'s trade credit insurance policies. Facilitate the ongoing collection process of past due balances via e-mail, phone, dunning process and written correspondence as required. Reconcile account balances and facilitate on a timely basis the resolution of any charge back disputes including freight, tax, pricing, returns and advertising. Accurately detail any requests for the writing off of any specific balances. Continuously release customer orders from credit hold when appropriate in order to avoid unnecessary shipping delays to customers. Order release activity may be required during weekend hours if requested. Perform customer visits to review specific financial data or to resolve disputed balances (10% of time.) Some international travel may be required. Business Analysis Responsibilities Analyze credit, collections, sales, customer, and operational data to identify trends, risks, opportunities, and performance improvement initiatives. Develop, maintain, and enhance recurring reports, dashboards, and key performance indicators (KPIs) to support management decision-making. Interpret business requirements and collaborate with stakeholders to recommend process improvements that increase efficiency, reduce risk, and improve customer service levels. Conduct root cause analysis of customer payment issues, order holds, disputed deductions, and operational inefficiencies and recommend corrective actions. Partner with Sales, Finance, Operations, Customer Service, and IT teams to support system enhancements, workflow optimization initiatives, and business process redesign efforts. Prepare analytical presentations and executive summaries highlighting key findings, trends, and recommendations for senior leadership. Assist in the evaluation, testing, and implementation of new business processes, reporting tools, and system enhancements, including SAP S/4 HANA and other financial systems. Monitor departmental performance metrics and provide recommendations to improve accounts receivable turnover, dispute resolution timelines, and collection effectiveness. Document business processes, workflow requirements, and standard operating procedures to support operational consistency and continuous improvement efforts. Support strategic projects by gathering data, conducting financial and operational analyses, and presenting findings to management. ANCILLARY RESPONSIBILITIES Work outside of normal business hours of operation, as required in order to fulfill essential functions and responsibilities. Provide customer invoice copies, credit copies and proof of delivery documentation. Perform administrative work including filing and typing as needed. Obtain remittance advice for payments received which do not have a remittance included. Complete monthly trade group report as required. Communicate with customers and Nikon Sales account managers regarding orders holding due to credit restrictions or delinquent payments. Drive continuous transformation, improvement/changes processes to increase operational productivity All other duties as required or assigned by their respective Credit Manager or the General Manager of Customer Financial Services. Participate in internal audit reviews as required. Assist in the bad-debt reserve analysis and write-off process. Continuous process improvement Lead or work on projects assigned by GM or President KNOWLEDGE, SKILLS & ABILITIES: 3-5 years' experience in Business-to-Business credit and collections environment required. BA / BS in Business or Finance preferred. Bi-Lingual (English/Spanish, written and oral) skills are preferred. Strong Word, Excel, PowerPoint, MS Outlook skills required. SAP S/4 HANA Experience Preferred. Experience in dealing with retail, wholesale, ecommerce businesses, University and Hospital preferred. Experience dealing with international customers preferred. Strong working knowledge of internet applications. Strong communication and negotiation skills both oral and written. (Invoice collection phone skills mandatory.) Strong analytical and problem-solving skills with the ability to transform data into actionable business recommendations. Experience developing reports, dashboards, KPIs, and management metrics using Excel and business intelligence tools. Ability to gather business requirements, analyze processes, and recommend operational improvements. Experience with data visualization and reporting platforms such as Power BI, Power Query, Tableau, or similar tools preferred. Strong time management and work prioritization skills. Sound research, analysis and reconciliation skills. Proficient in analyzing customer financial statements. Ability to interact effectively with customers and colleagues at all levels Fundamental knowledge of Credit & Collections Principles & Practices Letter of credit and other export credit security and knowledge (when applicable) Ability to work outside of regularly scheduled work hours as needed Ability to develop constructive and cooperative working relationships with others and maintain them over time. Ability to tell when something is wrong or is likely to go wrong. Reasonable accommodations may be made to enable individuals to successfully perform the essential function of the position.
Job Description Job Description The Opportunity Are you a data-curious, tech-savvy recent graduate looking to launch your career at the intersection of retail, logistics, and e-commerce? Deco Marche is building the next generation of E-Commerce Account Analysts to join our fast-paced, technology-enabled fulfillment team. This is not a spreadsheet-pushing role - you will be a key analytical partner helping clients make smarter decisions backed by real data. Who We Are Deco Marche is a technology-enabled logistics and fulfillment powerhouse specializing in distribution for retailers of all sizes. Our client portfolio includes: E-Commerce Leaders: Amazon & Wayfair National Retailers: Home Depot, Target & Walmart Furniture Titans: Bob's Furniture, Rooms To Go, Nebraska Furniture Mart, and Living Spaces The Role As an E-Commerce Account Analyst, you will: Analyze account performance data to identify trends, gaps, and growth opportunities across client portfolios Build and maintain dashboards and reports that translate fulfillment and sales data into clear, actionable insights Support account teams in monitoring inventory, order accuracy, and fulfillment KPIs for small to mid-size clients Collaborate with internal operations and logistics teams to ensure client needs are met with precision Communicate findings and recommendations to clients and internal stakeholders in a clear, strategic way Grow into managing high-profile national accounts as you build expertise in our platforms and processes What You Bring A recent degree from an accredited college or university (Business, Marketing, Supply Chain, or related field preferred) Strong analytical mindset - you are comfortable working with data and turning numbers into stories Proficiency in Excel, Google Sheets, or data visualization tools (Power BI, Tableau, or similar) Familiarity with e-commerce platforms such as Amazon Seller Central, Wayfair, Shopify, or similar is a plus Tech fluency - you adapt quickly to new software and data-driven environments Strong written and verbal communication skills; able to simplify complex data for non-technical audiences High ambition and drive - your resume shows potential but your hunger shows more Location Preference given to candidates in the Greater Cincinnati / Northern Kentucky area. Benefits 401(k) Health, Dental & Vision Insurance Life Insurance Employee Assistance Program Paid Time Off Why Join Deco Marche? We offer more than a job - we offer a trajectory. You will enter an environment that values real-time innovation and gives you a clear roadmap for professional growth. Start with building your analytical foundation and grow into managing our largest national retail accounts. If you're ready to turn your ambition into expertise, we want to hear from you. Job Type: Full-time
09/18/2026
Full time
Job Description Job Description The Opportunity Are you a data-curious, tech-savvy recent graduate looking to launch your career at the intersection of retail, logistics, and e-commerce? Deco Marche is building the next generation of E-Commerce Account Analysts to join our fast-paced, technology-enabled fulfillment team. This is not a spreadsheet-pushing role - you will be a key analytical partner helping clients make smarter decisions backed by real data. Who We Are Deco Marche is a technology-enabled logistics and fulfillment powerhouse specializing in distribution for retailers of all sizes. Our client portfolio includes: E-Commerce Leaders: Amazon & Wayfair National Retailers: Home Depot, Target & Walmart Furniture Titans: Bob's Furniture, Rooms To Go, Nebraska Furniture Mart, and Living Spaces The Role As an E-Commerce Account Analyst, you will: Analyze account performance data to identify trends, gaps, and growth opportunities across client portfolios Build and maintain dashboards and reports that translate fulfillment and sales data into clear, actionable insights Support account teams in monitoring inventory, order accuracy, and fulfillment KPIs for small to mid-size clients Collaborate with internal operations and logistics teams to ensure client needs are met with precision Communicate findings and recommendations to clients and internal stakeholders in a clear, strategic way Grow into managing high-profile national accounts as you build expertise in our platforms and processes What You Bring A recent degree from an accredited college or university (Business, Marketing, Supply Chain, or related field preferred) Strong analytical mindset - you are comfortable working with data and turning numbers into stories Proficiency in Excel, Google Sheets, or data visualization tools (Power BI, Tableau, or similar) Familiarity with e-commerce platforms such as Amazon Seller Central, Wayfair, Shopify, or similar is a plus Tech fluency - you adapt quickly to new software and data-driven environments Strong written and verbal communication skills; able to simplify complex data for non-technical audiences High ambition and drive - your resume shows potential but your hunger shows more Location Preference given to candidates in the Greater Cincinnati / Northern Kentucky area. Benefits 401(k) Health, Dental & Vision Insurance Life Insurance Employee Assistance Program Paid Time Off Why Join Deco Marche? We offer more than a job - we offer a trajectory. You will enter an environment that values real-time innovation and gives you a clear roadmap for professional growth. Start with building your analytical foundation and grow into managing our largest national retail accounts. If you're ready to turn your ambition into expertise, we want to hear from you. Job Type: Full-time