LTS
Remote, Oregon
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust Annual Salary Range: $150,000 - $180,000 LTS is seeking a Technical Architect highly experienced architect/strategist for the Health Services Portfolio Technical Management and Strategic Solutioning Support (HTMS) program within the Department of Veterans Affairs. The Technical Architect will work closely with sub-Product Line managers as well as other VA architecture staff, business customers, and functional consultants to develop solution blueprints to optimize current and future IT investments and solutions. The Health PMO support contract provides IT program management, project management, technical management, financial management, functional planning, and documentation analysis in support of the Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Health Portfolio The VA Health Portfolio is focused on development and execution of quality IT projects that address the needs of Veterans and health care providers through management of health care information and sustainment of production software to keep the mission going. You will use your knowledge of existing applications / toolsets / processes at the Department of Veterans affairs along with your domain knowledge to define optimized solutions / processes that augment existing applications to solve business challenges. The environment is dynamic and client needs are evolving; flexibility and forward-thinking views are important for success. What You'll Do: Quickly develops a holistic view of the organization's current IT architecture, business operations, in-flight technology modernization initiatives and future plans. Conducts workflow analysis, technology assessments, and business-related studies to define business case plans and architecture strategies supporting long term sustainability and growth. Works with stakeholders and plays a lead role in defining solutions to address business requirements. Creates system design artifacts for both current and future state of the application. Works with internal and external partners to define interfaces, data exchange mechanisms and data structures required by the solution. Translates high-level product development strategies into network and system requirement specifications and works with other engineering disciplines to develop lower-level detailed implementation requirements. Develops systems and system element architecture and design and interface definitions. Defines system implementation approach and operational concept. Develops models and architectural guidelines for current and future system development. Author primary architecture artifacts for existing or new products to generate a baseline of technical reference and expertise. Provides guidance and strategy for adoption of new technology products and processes optimizing developer, customer, and end-user experience. Updates technology roadmaps aligning to higher organizational strategies and vision as needed. Conducts trade-off analysis on applications when needed. Builds a trusted advisory relationship with various stakeholders. Express and defend personal/team dissenting opinions with clarity and diplomacy. Proactively and insightfully report/document delivery of value. What We're Looking For: Bachelor's Degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline. 15+ years of experience. 10 years of additional relevant experience may be substituted for education Mature written, oral, and visual communication with sensitivity to the perspectives, limitations, and needs of different audiences. Demonstrated application architecture experience. Ability to distill/optimize/simplify complex concepts, diagrams, and reports for consumption by different audiences. Proven knowledge of technology and application landscape at the VA . Experience in the design of scalable, resilient, and highly responsive enterprise applications. Experience in creating solution blueprints and future state processes. Well-versed in DevSecOps culture, processes, measures, and tooling. Great interpersonal skills and ability to work independently with minimal guidance/supervision. Solid experience with Microsoft and other collaborative tools including Teams, SharePoint, Jira, etc. Demonstrated experience in a remote work environment. Nice To Have: Experience supporting or leading within the Veterans Affairs Office of Information Technology, Veterans Benefits Administration, and/or Veterans Health Administration is required. VistA experience is highly preferred. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. What's In It for You? The Opportunity to support high-visibility federal missions A culture that values innovation, growth, and collaboration Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together! LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.
Location: Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust Annual Salary Range: $150,000 - $180,000 LTS is seeking a Technical Architect highly experienced architect/strategist for the Health Services Portfolio Technical Management and Strategic Solutioning Support (HTMS) program within the Department of Veterans Affairs. The Technical Architect will work closely with sub-Product Line managers as well as other VA architecture staff, business customers, and functional consultants to develop solution blueprints to optimize current and future IT investments and solutions. The Health PMO support contract provides IT program management, project management, technical management, financial management, functional planning, and documentation analysis in support of the Enterprise Program Management Office (EPMO) Enterprise Program Management Division (EPMD) Health Portfolio The VA Health Portfolio is focused on development and execution of quality IT projects that address the needs of Veterans and health care providers through management of health care information and sustainment of production software to keep the mission going. You will use your knowledge of existing applications / toolsets / processes at the Department of Veterans affairs along with your domain knowledge to define optimized solutions / processes that augment existing applications to solve business challenges. The environment is dynamic and client needs are evolving; flexibility and forward-thinking views are important for success. What You'll Do: Quickly develops a holistic view of the organization's current IT architecture, business operations, in-flight technology modernization initiatives and future plans. Conducts workflow analysis, technology assessments, and business-related studies to define business case plans and architecture strategies supporting long term sustainability and growth. Works with stakeholders and plays a lead role in defining solutions to address business requirements. Creates system design artifacts for both current and future state of the application. Works with internal and external partners to define interfaces, data exchange mechanisms and data structures required by the solution. Translates high-level product development strategies into network and system requirement specifications and works with other engineering disciplines to develop lower-level detailed implementation requirements. Develops systems and system element architecture and design and interface definitions. Defines system implementation approach and operational concept. Develops models and architectural guidelines for current and future system development. Author primary architecture artifacts for existing or new products to generate a baseline of technical reference and expertise. Provides guidance and strategy for adoption of new technology products and processes optimizing developer, customer, and end-user experience. Updates technology roadmaps aligning to higher organizational strategies and vision as needed. Conducts trade-off analysis on applications when needed. Builds a trusted advisory relationship with various stakeholders. Express and defend personal/team dissenting opinions with clarity and diplomacy. Proactively and insightfully report/document delivery of value. What We're Looking For: Bachelor's Degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline. 15+ years of experience. 10 years of additional relevant experience may be substituted for education Mature written, oral, and visual communication with sensitivity to the perspectives, limitations, and needs of different audiences. Demonstrated application architecture experience. Ability to distill/optimize/simplify complex concepts, diagrams, and reports for consumption by different audiences. Proven knowledge of technology and application landscape at the VA . Experience in the design of scalable, resilient, and highly responsive enterprise applications. Experience in creating solution blueprints and future state processes. Well-versed in DevSecOps culture, processes, measures, and tooling. Great interpersonal skills and ability to work independently with minimal guidance/supervision. Solid experience with Microsoft and other collaborative tools including Teams, SharePoint, Jira, etc. Demonstrated experience in a remote work environment. Nice To Have: Experience supporting or leading within the Veterans Affairs Office of Information Technology, Veterans Benefits Administration, and/or Veterans Health Administration is required. VistA experience is highly preferred. Ability to proactively communicate and coordinate with various internal and external project stakeholders, depending on needs. What's In It for You? The Opportunity to support high-visibility federal missions A culture that values innovation, growth, and collaboration Access to cutting-edge tools and technologies Comprehensive benefits for you and your family A career path that rewards ambition and performance If you're ready to push boundaries, sharpen your skills, and join a team that is passionate about building what's next, we'd love to meet you. Apply today and let's build a future together! LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.
Oracle
Washington, Washington DC
This is a critical, high-visibility role that offers the opportunity to make a significant impact on the future success of a large Federal healthcare modernization program. A successful candidate should be an experienced project manager who is a problem solver and is comfortable working with all levels of stakeholders. Candidate should be able to multi-task under pressure and perform tasks such as technical analysis and troubleshooting. Responsibilities Responsibilities include, but are not limited to, the following: Oversee delivery of enterprise Federal healthcare data migration objectives including extract, transformation and loading activities from myriad legacy data sources to the future Oracle solutions. Coordinate and complete projects on time, within budget and within scope. Oversee all aspects of project delivery, including schedule management, resource assignments, and status reporting. Provide oversight and guidance for multiple teams across multiple Oracle organizations. Teams include consultants, developers, engineers, operations, support, contracting, operational excellence, communications, reporting, etc. Prepare reports for upper management regarding status and health of projects. Work directly with clients and vendors to ensure deliverables are created and submitted in accordance with contractual requirements and terms. Coordinate with other data migration project managers to ensure that a delivery processes are deconflicted and aligned with dependent processes and projects. Coordinate with Oracle Health delivery teams and PMO on status reporting, updates to the integrated master schedule (IMS), and executive level presentations. Document, brief, and escalate risks and issues; plan and execute mitigation strategies for risks and issues. Communicate defined process and procedures to team members and ensure the process and procedures are being followed. This role requires a motivated self-starter who can operate with extreme clarity and/or when the requirements are ambiguous. This role requires a strong understanding of schedule, risk and issue management. 25% travel (DC metro area) Top skills or competencies include the following: Project management (including SDLC & PMLC) Issue and risk management Technical documentation review (diagrams, data flows, workflows, etc.) Application architecture and design Requirements analysis Business and management reporting Software development (any type such as Waterfall, Agile, Hybrid) Education, Certifications, or Experience At least 4-year Bachelor's degree in Information Systems/Technology or equivalent At least 3-5 years in enterprise software deployment At least 5 years in Healthcare IS/IT role Desired Experience Application data migration experience (ETL approach) Technical requirements development experience Contract or requirements management experience Cerner Millennium database, system build, or application experience Cerner Millennium interface development Cerner HealtheIntent population health experience (consultant/analyst, developer, etc.) Qualifications Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $81,700 to $166,100 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling 1- in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This is a critical, high-visibility role that offers the opportunity to make a significant impact on the future success of a large Federal healthcare modernization program. A successful candidate should be an experienced project manager who is a problem solver and is comfortable working with all levels of stakeholders. Candidate should be able to multi-task under pressure and perform tasks such as technical analysis and troubleshooting. Responsibilities Responsibilities include, but are not limited to, the following: Oversee delivery of enterprise Federal healthcare data migration objectives including extract, transformation and loading activities from myriad legacy data sources to the future Oracle solutions. Coordinate and complete projects on time, within budget and within scope. Oversee all aspects of project delivery, including schedule management, resource assignments, and status reporting. Provide oversight and guidance for multiple teams across multiple Oracle organizations. Teams include consultants, developers, engineers, operations, support, contracting, operational excellence, communications, reporting, etc. Prepare reports for upper management regarding status and health of projects. Work directly with clients and vendors to ensure deliverables are created and submitted in accordance with contractual requirements and terms. Coordinate with other data migration project managers to ensure that a delivery processes are deconflicted and aligned with dependent processes and projects. Coordinate with Oracle Health delivery teams and PMO on status reporting, updates to the integrated master schedule (IMS), and executive level presentations. Document, brief, and escalate risks and issues; plan and execute mitigation strategies for risks and issues. Communicate defined process and procedures to team members and ensure the process and procedures are being followed. This role requires a motivated self-starter who can operate with extreme clarity and/or when the requirements are ambiguous. This role requires a strong understanding of schedule, risk and issue management. 25% travel (DC metro area) Top skills or competencies include the following: Project management (including SDLC & PMLC) Issue and risk management Technical documentation review (diagrams, data flows, workflows, etc.) Application architecture and design Requirements analysis Business and management reporting Software development (any type such as Waterfall, Agile, Hybrid) Education, Certifications, or Experience At least 4-year Bachelor's degree in Information Systems/Technology or equivalent At least 3-5 years in enterprise software deployment At least 5 years in Healthcare IS/IT role Desired Experience Application data migration experience (ETL approach) Technical requirements development experience Contract or requirements management experience Cerner Millennium database, system build, or application experience Cerner Millennium interface development Cerner HealtheIntent population health experience (consultant/analyst, developer, etc.) Qualifications Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from: $81,700 to $166,100 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling 1- in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Arcsource Group Inc
Columbia, Maryland
Job Description Job Description ArcSource Group, Inc. is an award-winning, woman-owned small business providing program and project management, business optimization, training development and delivery, digital accessibility, administrative, and information technology support services to federal civilian and defense customers for more than 20 years. ArcSource combines agile project management expertise and technical skills with innovative, effective solutions to help our customers achieve mission objectives. ArcSource's commitment to delivering high-quality services is demonstrated through its appraised processes and ISO certifications for quality and IT management. We are seeking a Senior IT Operations Analyst to join our team of qualified, diverse individuals. We are looking for a candidate who can provide technical and strategic support to the PMO on the Department of Defense (DoD) Procurement Integrated Enterprise Environment (PIEE). Position Location: Fully Remote/Telework Environment Clearance Level Required: Active Secret Clearance Key Responsibilities/Requirements: Coordinate, manage, and lead enterprise-level IT projects and initiatives supporting customer-facing systems and solutions. Maintain situational awareness of critical IT systems, operational status, customer-impacting issues, upcoming capabilities and deployments, and high-priority project activities. Coordinate emergency incident response activities, including technical coordination, stakeholder communications, leadership updates, escalation activities, and root cause analysis. Analyze and support the resolution of operational issues affecting business-critical systems and applications. Coordinate with help desk personnel, technical teams, government stakeholders, and customers to address complex IT operational issues. Support cloud platform technologies and associated operational activities. Support the Software Development Life Cycle (SDLC) for custom software development and application delivery. Support backup, disaster recovery, and system recovery activities. Apply ITIL processes and supporting tools, such as ServiceNow, JIRA, and Confluence, to IT operations and project activities. Apply working knowledge of network infrastructure, the OSI model, APIs, PKI technologies, SFTP, and related technologies to support troubleshooting and operational coordination. Develop and support scalable and efficient solutions to complex business problems and workflows. Develop, interpret, and maintain policies, procedures, and standards supporting Federal and DoW programs. Communicate effectively with technical teams, customers, stakeholders, and leadership across remote communication platforms in a fast-paced environment. Prioritize competing incidents, operational requirements, and project activities based on severity, customer impact, and mission need. Education and Experience: 5-7 years of experience implementing, coordinating, or supporting IT projects and initiatives involving customer-facing solutions. 5-7 years of experience working with cloud platform technologies; AWS experience preferred. 2-3 years of experience supporting the Software Development Life Cycle (SDLC) for custom software development and application delivery to customers. Experience with ITIL processes and supporting tools such as ServiceNow, JIRA, and Confluence. Working knowledge of the OSI model, network infrastructure, APIs, PKI technologies, emergency incident response, SFTP, and disaster recovery methodologies. Demonstrated experience independently coordinating, managing, and leading enterprise-level IT projects and initiatives. Demonstrated technical ability to develop or support scalable and efficient solutions for complex business problems and workflows. Strong analytical and problem-solving skills supporting business-critical systems and operational issues. Excellent written, verbal, and interpersonal communication skills. Experience developing, interpreting, or maintaining policies, procedures, and standards supporting Federal and Department of War programs. Demonstrated ability to collaborate effectively using remote communication platforms such as Microsoft Teams, Zoom, and email in a fast-paced environment. Preferred Skills and Experience: Bachelor of Science degree in Computer Science, Information Technology, or a related field; equivalent relevant experience may be considered. 5-7 years of related experience supporting software development using Agile methodologies and/or infrastructure design and management. 3-5 years of experience managing cloud platform backup and disaster recovery technologies and methodologies. 3+ years of experience supporting end-user customer service desk or help desk operations. Knowledge of SQL query execution and data manipulation used to develop custom reports. Relevant professional certification such as Security+, Cloud+, Project+, Project Management Professional (PMP), or comparable credential. Experience with the Procurement Integrated Enterprise Environment (PIEE) or other Defense Logistics Agency (DLA) applications. Employee Benefits: Medical, Dental, & Vision Benefits Employer-paid long-Term & Short-Term Disability, Life Insurance 401k Plan with generous company matching 15 days PTO and 11 Federal Holidays for full-time employees working on Federal Contracts Employee Assistance Program Salary dependent on skills and experience Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data. Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands and fingers, handle, or feel and reach with hands and arms. If you need to request an accommodation if you are unable or limited in your ability to use or access , please email and provide your name and contact information. Applicants selected will be subject to a government security investigation and must be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to, criminal history, employment and education verification, and drug testing. We are an equal opportunity employer and make employment decisions based on qualifications, merit, and business need. We participate in the E-Verify Employment Verification Program.
Job Description Job Description ArcSource Group, Inc. is an award-winning, woman-owned small business providing program and project management, business optimization, training development and delivery, digital accessibility, administrative, and information technology support services to federal civilian and defense customers for more than 20 years. ArcSource combines agile project management expertise and technical skills with innovative, effective solutions to help our customers achieve mission objectives. ArcSource's commitment to delivering high-quality services is demonstrated through its appraised processes and ISO certifications for quality and IT management. We are seeking a Senior IT Operations Analyst to join our team of qualified, diverse individuals. We are looking for a candidate who can provide technical and strategic support to the PMO on the Department of Defense (DoD) Procurement Integrated Enterprise Environment (PIEE). Position Location: Fully Remote/Telework Environment Clearance Level Required: Active Secret Clearance Key Responsibilities/Requirements: Coordinate, manage, and lead enterprise-level IT projects and initiatives supporting customer-facing systems and solutions. Maintain situational awareness of critical IT systems, operational status, customer-impacting issues, upcoming capabilities and deployments, and high-priority project activities. Coordinate emergency incident response activities, including technical coordination, stakeholder communications, leadership updates, escalation activities, and root cause analysis. Analyze and support the resolution of operational issues affecting business-critical systems and applications. Coordinate with help desk personnel, technical teams, government stakeholders, and customers to address complex IT operational issues. Support cloud platform technologies and associated operational activities. Support the Software Development Life Cycle (SDLC) for custom software development and application delivery. Support backup, disaster recovery, and system recovery activities. Apply ITIL processes and supporting tools, such as ServiceNow, JIRA, and Confluence, to IT operations and project activities. Apply working knowledge of network infrastructure, the OSI model, APIs, PKI technologies, SFTP, and related technologies to support troubleshooting and operational coordination. Develop and support scalable and efficient solutions to complex business problems and workflows. Develop, interpret, and maintain policies, procedures, and standards supporting Federal and DoW programs. Communicate effectively with technical teams, customers, stakeholders, and leadership across remote communication platforms in a fast-paced environment. Prioritize competing incidents, operational requirements, and project activities based on severity, customer impact, and mission need. Education and Experience: 5-7 years of experience implementing, coordinating, or supporting IT projects and initiatives involving customer-facing solutions. 5-7 years of experience working with cloud platform technologies; AWS experience preferred. 2-3 years of experience supporting the Software Development Life Cycle (SDLC) for custom software development and application delivery to customers. Experience with ITIL processes and supporting tools such as ServiceNow, JIRA, and Confluence. Working knowledge of the OSI model, network infrastructure, APIs, PKI technologies, emergency incident response, SFTP, and disaster recovery methodologies. Demonstrated experience independently coordinating, managing, and leading enterprise-level IT projects and initiatives. Demonstrated technical ability to develop or support scalable and efficient solutions for complex business problems and workflows. Strong analytical and problem-solving skills supporting business-critical systems and operational issues. Excellent written, verbal, and interpersonal communication skills. Experience developing, interpreting, or maintaining policies, procedures, and standards supporting Federal and Department of War programs. Demonstrated ability to collaborate effectively using remote communication platforms such as Microsoft Teams, Zoom, and email in a fast-paced environment. Preferred Skills and Experience: Bachelor of Science degree in Computer Science, Information Technology, or a related field; equivalent relevant experience may be considered. 5-7 years of related experience supporting software development using Agile methodologies and/or infrastructure design and management. 3-5 years of experience managing cloud platform backup and disaster recovery technologies and methodologies. 3+ years of experience supporting end-user customer service desk or help desk operations. Knowledge of SQL query execution and data manipulation used to develop custom reports. Relevant professional certification such as Security+, Cloud+, Project+, Project Management Professional (PMP), or comparable credential. Experience with the Procurement Integrated Enterprise Environment (PIEE) or other Defense Logistics Agency (DLA) applications. Employee Benefits: Medical, Dental, & Vision Benefits Employer-paid long-Term & Short-Term Disability, Life Insurance 401k Plan with generous company matching 15 days PTO and 11 Federal Holidays for full-time employees working on Federal Contracts Employee Assistance Program Salary dependent on skills and experience Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data. Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. While performing the duties of this Job, the employee is regularly required to sit, talk, type or hear. The employee is frequently required to walk; use hands and fingers, handle, or feel and reach with hands and arms. If you need to request an accommodation if you are unable or limited in your ability to use or access , please email and provide your name and contact information. Applicants selected will be subject to a government security investigation and must be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to, criminal history, employment and education verification, and drug testing. We are an equal opportunity employer and make employment decisions based on qualifications, merit, and business need. We participate in the E-Verify Employment Verification Program.
